Lifeline Systems 7101MHB GoSafe and GoSafe 2-Mobile Help Button for a Personal Emergency System (PERS) User Manual Users manual 1

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Medical Alert
Service
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Instructions for use
Includes: GoSafe Mobile System
and HomeSafe System
Instructions for use
Contents
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Philips Lifeline Service. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4
Welcome to Philips Lifeline
Setting up your Lifeline Service
Responders and People to Notify
Calling for help inside your home
Signal Range
Battery information
Equipment service
Contact Philips Lifeline or your representative
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HomeSafe System and GoSafe Mobile System
Communicators – General Information.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 15
Safety information regarding the Home Communicator
Cleaning
Backup battery
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Landline Communicator (7000L) .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 18
Description
Safety information
Wireless Communicator (7000C) .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 22
Description
Safety information
HomeSafe System and GoSafe Mobile System
Help Buttons – General Information.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 25
Compatible Home Communicators
Setting up a replacement Help Button
Cleaning
Questions? Call 1-800-635-6156
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HomeSafe Personal Help Buttons
(7000PHB or 7000PHW).  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 30
Using the wristband
Adjusting the neck cord
Battery
Recommended usage
HomeSafe AutoAlert Button (7000AHB) .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 34
Battery
Recommended usage
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GoSafe Mobile Button (7000MHB/7100MHB) .  .  .  .  .  .  .  .  .  .  . 41
Charging the battery
Sleep mode
Recommended usage
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Alarms.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 55
Communicator Alarms
GoSafe Mobile Help Button Alarms
Alarm Descriptions / Summary Tables
Safety and Regulatory Compliance.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 70
Intended Use
IEC regulations
Contraindications
System classification
Compatibility
Radio specifications
Risks and Benefits
FCC Notice to Users
Training
Radio interference
Safety
Industry Canada Notice
Open source software
to Users
Maintenance
Class B digital device notice
Technical Specifications
Compliance
Questions? Call 1-800-635-6156
Philips Lifeline Service
Welcome to Philips Lifeline
Thank you for choosing the Philips Lifeline Medical
Alert Service.
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Please refer to the Quick Setup Guide provided for instructions
on setting up your equipment. These Instructions for Use
will provide you with information about your equipment and
the Lifeline Medical Alert Service. Please read this manual
and the Quick Setup Guide carefully, and note the Warnings
and Cautions. If you have questions, call Lifeline at any time
using the number at the bottom of the page. Please save this
manual in case you need to refer to it later.
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Please pay special attention to all the instructions provided
in the Warning and Caution sections.
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A Warning alerts you to a potential serious outcome,
adverse event or safety hazard. Failure to observe a
warning may result in death or serious injury to the user
or patient.
A Caution alerts you to where special care is
necessary for the safe and effective use of the product.
Failure to observe a caution may result in minor or
moderate personal injury or damage to the product or
other property, and possibly in a remote risk of more
serious injury, and/or cause environmental pollution.
Questions? Call 1-800-635-6156
These Instructions for Use and the Quick Setup Guide describe
the most extensive configuration of the product, with the
maximum number of options and accessories. Not every
function described may be available on your product.
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This manual covers the following:
Landline Communicator (7000L)
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A Communicator that connects to Lifeline using your home’s
existing landline telephone service. Compatible landline
telephone service is required for proper operation.
Wireless Communicator (7000C)
A Communicator that connects to Lifeline using the AT&T
wireless network. Wireless service is provided as part of your
Lifeline Service; no additional wireless equipment is needed.
Questions? Call 1-800-635-6156
HomeSafe
AutoAlert
Button
(7000AHB)
GoSafe
Mobile
Buttons
(7000MHB/
7100MHB)
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HomeSafe
Personal
Help Button
(7000PHB
and
7000PHW)
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
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Works within the
range of your
Communicator
Works outside*
your home
Can
beinworn
Help call
Hello, Mrs. Smith.
progress.
around
Do you need help?
Please wait.neck as a
ith.
Hello, Mrs. Sm
pendant
lp?
he
ed
Help call in
Do you ne
ogress.
Can be worn on a pras
Ple e wait.
wristband
Can detect falls**
in your home
Can detect falls**
outside* your
Help call in
Hello, Mrs. Smith.
home progress.
Welcome to
Please wait.
Philips Lifeline.
Has a built-in
speaker and
microphone
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
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

* When access to the AT&T wireless network is available.
** The HomeSafe AutoAlert Button and GoSafe Mobile Buttons provide an extra layer
of protection by placing a Help Call if a fall is detected and you can’t push the
Button. Not all falls can be detected. If you need help, press your Help Button.
Questions? Call 1-800-635-6156
Setting up your Lifeline Service
Before you can use your system, your Communicator must
be properly set up, and the signal range of your Help Button
must be determined. Please see the Quick Setup Guide for
instructions on how to set up your system and test the signal
range of your Help Button. If you have any questions, please
contact Philips Lifeline or your representative.
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Responders and People to Notify
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What is a “Responder”?
If you should need emergency assistance and activate your
Pendant, a responder is someone you want Philips Lifeline
to contact to physically go to you and help you. As a Lifeline
subscriber, you should have designated people who have
agreed to be “Responders.” These are people whom Lifeline
should call in an emergency, when appropriate. Examples
include: neighbors, friends, relatives, your current nursing
aide, etc.
Choosing a Responder
It is best to choose a Responder who:
• Has a key to your home or knows where one is located
(perhaps in a key lockbox)
• Could come to help you at different times of the day or night
• Lives or works within 10 minutes of where you live
• Has a phone, preferably a cell phone
• Ideally has a driver’s license and access to a vehicle
• Is physically capable of assisting you.
Questions? Call 1-800-635-6156
If you are using the GoSafe Mobile System, choose a
Responder who can also:
• Drive to your location, whether you are at home or away
from home, and provide help if needed
Information Lifeline needs about Responders
Please ensure that Lifeline has the following information about
each person acting as a Responder:
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• Name
• Phone numbers – home, work and cell phone
• Whether or not the Responder has a key to your home
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It’s very important that you keep your Responders and their
contact information up to date. Remember to contact Lifeline
if one of your Responders is no longer able to assist you or if
they get a new telephone number. Most importantly, if you list
someone as a Responder, make sure you tell that person that
you have done so, and that they agree to act as a Responder.
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Please contact Lifeline for any questions about selecting or
being a Responder.
Who are “People to Notify”?
If you call for help, Lifeline will contact the “People to Notify”
to let them know that you received assistance. “People to
Notify” will not be contacted to help you, unless they are also
on your list of “Responders.”
Questions? Call 1-800-635-6156
Calling for help inside your home
1.	Press the Help Button that you wear or the gray Help
button on the top of your Home Communicator. You can
press either button, but you do not need to press both.
The Home Communicator will beep and dial the Lifeline
Response Center.
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Note: The Response Center is available 24 hours a day, 365
days a year. A trained Personal Response Associate is always
available to assist you.
Help call in
progress.
Please wait.
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Hello, Mrs. Smith.
Do you need help?
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2.	The Home Communicator calls the Response Center. When
it dials the Response Center, the Home Communicator will
repeatedly say: “Your Help Call is in progress; please wait.”
Once it connects with the Response Center, it will say: “Your
call has been connected; Lifeline will be right with you.”
3.	The Response Center will answer the call. A Response
Associate will speak to you through the Home
Communicator’s built-in speaker and hear you through the
Home Communicator’s highly sensitive microphone. He/she
will ask if you need help. If you do not need help, just tell
the Response Associate that no help is needed.
Questions? Call 1-800-635-6156
Note: If you cannot speak or be heard, the Response
Associate will try calling you back. If you cannot answer
or if the Response Associate cannot hear you, Lifeline will
contact your Responders or emergency services. If you are
using GoSafe, the Response Associate will first call the Home
Communicator. If they cannot hear you, they will try calling
the GoSafe Help Button. If they still cannot hear you, they will
contact your Responders or emergency services.
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4.	The Response Center will assess the situation. If help
is needed, the Response Associate will contact your list
of Responders (i.e., a caregiver, neighbor, loved one) or
emergency services in accordance with your request.*
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5. Once your Responder or the emergency service arrives,
they should press your Help Button to let Lifeline know
that help has arrived. The Response Associate will contact
the household to confirm that you received the help that
you needed.
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6.	Once Lifeline confirms that you have been assisted, a
Response Associate will contact the “People to Notify”
you’ve designated, letting them know you needed and
received help.
Note: If you accidentally press your Help Button, a Response
Associate will respond to your call and ask if you need help.
Just tell them that it was pressed accidentally and that you
* In the case of a fall detected, if the Response Associate cannot hear you and/or
is unable to contact you through your GoSafe 2 Pendant or your alternate contact
numbers such as your home or cell phone, emergency services will be contacted
to respond. Please contact Philips Lifeline if you wish to opt out of this escalation
protocol.
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Questions? Call 1-800-635-6156
do not need assistance. Don’t be concerned that you are
bothering Lifeline; we just want to be sure that you are alright.
Signal Range
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Caution
Please see the Quick Setup Guide located in the box for
instructions on how to set up your system and test the signal
range of your Help Button. The Communicator must be
properly set up, and the signal range of the Help Button must
be tested prior to use. The Help Button is a Radio Frequency
(RF) device that transmits a signal to a compatible Lifeline
Communicator. A Signal Range Test is required to determine
the areas in and around your home from which your Help
Button can signal to the Home Communicator. Be sure to
thoroughly test the Signal Range of your system from all areas
in and around your home.
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Your Help Button and Home Communicator provide coverage
inside your home and may provide coverage in the area
immediately outside (in the yard, etc.). If you live in an
apartment building or condominium, you may have coverage
in areas immediately outside your apartment (e.g., the hallway,
stairway, or another floor of the building).
The signal range may be affected by environmental
factors, including building materials, large masses covering
the Help Button (i.e. a person falling on top of it) and
submersion in liquid.
The Signal Range Test will determine your coverage range,
which is the distance you can move away from your Home
Questions? Call 1-800-635-6156
11
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Communicator and still call for help. If you press your Help
Button outside of your apartment, but still within the range
of the Home Communicator, help will be sent to the location
of the Home Communicator. Lifeline links your home address
on-file in your subscription to your Home Communicator
equipment identification number. Do not move your Home
Communicator to a new address without first notifying
Lifeline and providing the new address. See page 14 for
more information.
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Note: If you have the GoSafe Mobile Button you can call
for help outside the range of your Home Communicator as
well, when the AT&T Wireless network is available. Help will
be sent to your location. Please refer to page 45 for further
information.
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Signal Range Test
You should conduct a Signal Range Test during installation,
and if you move your Home Communicator to a different
location in your home.
1. Make sure that your Home Communicator is ON and that
you have your Help Button in hand.
2. PRESS and HOLD DOWN the Message button. The Home
Communicator will beep and announce: “Continue to hold
the Message button for AutoLearn. When you are ready for
Range Test, please release the Message button.”
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Questions? Call 1-800-635-6156
3. Release the Message button. The Home Communicator
will announce: “Please press the flashing orange Message
button after you have completed the range test. Begin
Signal Range Test.” The Home Communicator is now in
Signal Range Test mode. Proceed to step 4. You will exit this
mode in step 6.
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4. Press your Help Button. The Home Communicator will beep
and play a voice message and the light on your Help Button
will flash green to indicate that the Home Communicator has
received the signal.
5. Move to other parts of your home and press your Help
Button again. Listen for the beep and check to see if the
green light is flashing.
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6. Once you have tested different locations in your
home and immediately outside your home, return to
the Home Communicator and press the flashing orange
Message button. Your system will exit range test mode.
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Battery information
All Philips Lifeline equipment contains batteries that can
only be replaced by Philips Lifeline in the factory, or in some
cases, by a qualified technician in the field. No batteries in
the equipment are user-serviceable. The equipment will
automatically send a silent maintenance signal to Lifeline
when the battery needs to be replaced. Philips Lifeline or its
representative will contact you directly to make arrangements
for a replacement.
Questions? Call 1-800-635-6156
13
Equipment service
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Every Home Communicator and Help Button is manufactured
to high quality standards. Philips Lifeline equipment can
only be factory-serviced by Philips Lifeline. The HomeSafe/
GoSafe devices perform periodic diagnostic self-tests to verify
their functionality. If you ever experience issues with your
equipment, or if it becomes damaged, please contact
Philips Lifeline or your representative.
Contact Philips Lifeline or your representative
• If you would like to transfer your service to a new or
second home.
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• If your Responder or People to Notify list needs to be
updated. It is important that your list is up to date with the
correct people and telephone numbers.
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• If someone else in your home needs to use the Lifeline
Service. More than one person living in the same household
can have the service.
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Questions? Call 1-800-635-6156
HomeSafe System and GoSafe
Mobile System Communicators
General Information
Safety information regarding
the Home Communicator
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Caution
1. The Home Communicator must be
placed in an indoor living area. Please keep in mind that
sunlight may make it difficult to see the status lights.
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2. Make sure that you do not plug your Home Communicator
into a power outlet that is controlled by a wall switch
because someone could accidentally turn off the wall switch
- interrupting ac power to your Home Communicator.
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3. Do not place anything on top of the Home Communicator.
The Help button and the Message button must always be
visible and accessible.
4. The Home Communicator contains a speaker and
microphone. Take care not to block these, since doing so
will make it difficult for you to communicate with Lifeline.
See p. 18-19.
5. Make sure your Home Communicator is away from any
clutter or any object that might block its ability to receive
a signal from the Help Button. The Home Communicator
should not be placed on or near your refrigerator or any
type of metal cabinet or bookcase, since this may limit the
overall Signal Range of the system.
Questions? Call 1-800-635-6156
15
6. To reduce the risk of electrical shock or fire, do not place the
Home Communicator in or near water or other liquids.
7. Never carry the Home Communicator by the cord or yank on
the cord to disconnect the plug from a power outlet. Instead,
grasp the plug and pull to disconnect. Periodically inspect
electrical cords and cables for damage or signs of wear.
Cleaning
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Keep the Home Communicator free of dust by wiping it with a
soft cotton cloth. If additional cleaning is required, follow the
steps below:
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1. Move the power switch on the back of the Home
Communicator to the OFF position and unplug the power
cord from the power outlet. If you have the Landline
Communicator, unplug the telephone cord from the
wall jack.
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Warning
Always unplug the Communicator from the power outlet before
cleaning to prevent electric shocks.
Caution
Note: You cannot call for help while the Home Communicator
is off. Accordingly, you may wish to have a family member
or caregiver present while you are cleaning your Home
Communicator. Be sure to switch your Home Communicator
“on” again in Step 3.
2. Slightly dampen a soft cloth with a mild soap and water
and gently wipe the surfaces clean. Do not spray cleaners
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Questions? Call 1-800-635-6156
directly on the Home Communicator. Do not use detergent
or abrasive cleaners on your Home Communicator.
3. Reconnect the power cord to the power outlet. If you have
the Landline Communicator, reconnect the telephone cord
to the wall jack, and then move the power switch on the
back of the Home Communicator to the ON position.
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4. Test your system by pressing your Help Button. Tell
the Response Associate that you are just testing your
equipment after cleaning it and that no help is needed.
Backup battery
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Caution
Never allow water or other liquids to enter the product, since
these may cause electrical short-circuits or metal corrosion.
Do not spray water or cleaners directly on your Home
Communicator. Excessive moisture could get inside the
Home Communicator and cause damage.
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Your Home Communicator uses a factory-installed battery for
back up. If you lose power, the backup battery begins to work
automatically. The Communicator will send a silent signal to
Lifeline to indicate that the Communicator is using its backup
battery. The backup battery can last for up to 30 hours,
depending on the battery age, charge condition at point of
ac power loss and environmental conditions.
If your Communicator battery needs to be replaced, a
silent signal will be sent to Lifeline, and Lifeline or your
representative will contact you to arrange for a replacement.
Questions? Call 1-800-635-6156
17
Landline Communicator
(7000L)
Help button
Description
• Press to send a
Help Call to the
Response Center
Microphone
• Used to talk
to Lifeline
• Steady red
when a Help Call
is connected
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• Flashes red while
a Help Call is
connecting and after
Lifeline has contacted
your Repsonders or
emergency services
Green status light
• Steady green when the
Communicator is powered
ON. Flashes green when the
Communicator is running on
backup battery (indicating
ac power loss).
18
Questions? Call 1-800-635-6156
Message button
• Used during the
setup process
• When the button
is flashing orange,
press to hear a
status message
Volume control
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Controls the volume
of the speaker on the
Communicator
Green phone jack
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Blue phone jack
Used to connect the
Communicator to your
household phone jack
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Allows you to connect
a telephone to the
Communicator (optional)
Power switch
Used to turn the
Communicator ON or
OFF. The Communicator
must be ON for your
Lifeline service to work.
Questions? Call 1-800-635-6156
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Caution
Safety information
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1. If you have multiple phones in your home, and any of them
are left off the hook, the Home Communicator will not be
able to place a Help Call. This problem can be addressed
by plugging the Home Communicator phone cord into an
RJ31X/CA38A type jack, sometimes referred to as a “line
seizure jack”, on your main phone line. Contact your phone
company or a local home security system provider for
further assistance with this option. If (and only if) there is
only one phone jack in your home, there is an RJ31X jack in
the Home Communicator that is designed to seize the line
if installed properly. Please refer to the Customer Premises
Equipment and Wiring diagram on page 72 in the Safety
and Regulatory Compliance section. For the 7000L Home
Communicator to function properly with an RJ31X/CA38A
type jack, a special phone cord is required. The phone
cord shipped with the 7000L Home Communicator will not
support this function. If you plan
to use your system with this type of jack, please call
Lifeline technical support to order the proper cord to
support this function.
2. This product cannot be used on party lines/shared
service lines.
3. If you have DSL Internet service, you will need to install
a DSL filter between your phone jack and the Home
Communicator. Contact your phone company to obtain a
DSL filter or purchase one from a local electronics store.
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Questions? Call 1-800-635-6156
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Warning
Using telephone services provided via the internet,
broadband, VoIP, or any other nontraditional telephone
service presents additional risks for non-transmission of
signals from the Equipment, and the Equipment may not
operate as intended. Contact Lifeline if you have questions
in this regard. If your landline phone service is deemed not
compatible with the 7000L Home Communicator, a 7000C
Wireless Home Communicator may possibly be used to
provide Lifeline service, depending on cellular signal strength
and coverage in your area.
Questions? Call 1-800-635-6156
21
Wireless Communicator
(7000C)
Help button
Description
• Press to send a
Help Call to the
Response Center
Microphone
• Flashes red while
a Help Call is
connecting and
after Lifeline has
contacted your
Repsonders or
emergency services
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• Used to talk
to Lifeline
Green status light
• Steady green when the
Communicator is ON. Flashes
green when the Communicator
is running on backup battery
(indicating ac power loss).
22
Questions? Call 1-800-635-6156
• Steady red
when a Help Call
is connected
Message button
• Used during the
setup process
• When the button
is flashing orange,
press to hear a
status message
Volume control
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Controls the volume
of the speaker on the
Communicator
Signal strength
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Power switch
Indicates the strength
of the cellular signal
available to the
Communicator.*
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Used to turn the
Communicator ON or OFF.
The power switch must
be ON at all times for your
Lifeline service to work.
* Signal strength may vary due to environmental factors. Proper function is dependent
on availability of the AT&T wireless network at a sufficient signal strength in the
installation environment.
Questions? Call 1-800-635-6156
23
Safety information
The Wireless Communicator (7000C) uses the AT&T wireless
(cellular) network to communicate with the Lifeline
Response Center.
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1. The strength of the wireless signal may be stronger in some
areas of your home than others. When you set up your
Home Communicator, look at the signal strength indicator
on the back of the Home Communicator. The number of
green bars that are glowing indicate the signal strength; the
more bars you see, the stronger the signal. Place your Home
Communicator in a location where you spend the majority
of your time, and the signal strength indicator shows two or
more bars.
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2. If the AT&T wireless network experiences an outage
or the Home Communicator has insufficient signal to
operate properly, the Message button on top of the Home
Communicator will flash. The Home Communicator will
not be able to send a Help Call to Lifeline during this time.
If you press your Button and the AT&T wireless network is
not available, you will hear a message saying: “Your call
cannot be connected. There is no signal strength. Move your
Home Communicator to a different location.” Try moving
the Home Communicator to a different location in your
home. Once the signal is restored, you will hear a message
saying: “Connection has been restored.” Your Help Call will
then be dialed. If you have an emergency and your home
communicator cannot connect to the wireless network, dial
911 from your home phone.
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Questions? Call 1-800-635-6156
HomeSafe System and GoSafe
Mobile System Help Buttons
General Information
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The information in this section applies to all types of wearable
Help Buttons.
Compatible Home Communicators
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The HomeSafe Personal Help Buttons, the HomeSafe
AutoAlert Button, and the GoSafe Mobile Buttons (p. 6) are
compatible only with the following Philips Lifeline Home
Communicators:
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• Landline Communicator (7000L)
• Wireless Communicator (7000C)
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Setting up a replacement Help Button
If you lose the Help Button provided with your System, or if
the battery in it runs low, a replacement may be provided. If
you receive a replacement Help Button, you will need to set it
up to work with your Home Communicator. You’ll need to be
within arm’s reach of the Home Communicator to set up your
replacement Help Button. If you have any concerns about
being able to complete this process, you may wish to have
a friend or family member present to assist, or you can call
Philips Lifeline for assistance.
Questions? Call 1-800-635-6156
25
If more than one Help Button is used in your home (e.g. - if
you and your spouse both have the Lifeline service), gather
them all for this process. You will need to reprogram all of
them, even if you are only replacing one of them. Be sure to
set aside the Help Button that is being replaced (your old
button) to avoid confusing new and old Help Buttons.
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1. Make sure that your Home
Communicator is ON and that you
have your replacement Help Button
in hand.
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2. PRESS and HOLD DOWN the
Message button on the Home
Communicator. The Home Communicator will beep and
announce: “Continue to hold the Message button for
AutoLearn. When you are ready for Range Test, please
release the Message button.”
Do not release the Message button until you get to Step 4.
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3. Continue to hold down the Message button on your Home
Communicator. With your other hand, press the wearable
Help Button. You will hear a long beep and a voice message
saying: “Your Lifeline Help Button is now auto-learned
and ready to use.” The Communicator will also announce
the four large digits that appear on the back of your Help
Button. This will indicate that the Help Button is working
with the Home Communicator. If the AutoLearn process fails,
please contact Philips Lifeline or your representative.
4. Repeat step 3 to reprogram all the other Help Buttons in
your home. Then, release the Message button on the Home
Communicator. The Home Communicator will announce:
26
Questions? Call 1-800-635-6156
“Please press the flashing Message button after you
have completed the range test. Begin Signal Range Test.”
(see p. 11)
5. Press your Help Button. The Home Communicator will beep
and the light on your Help Button will flash green to indicate
that the Home Communicator has received the signal.
op
6. Move to other parts of your home and press your Help
Button again. Listen for the beep and check to see if the
green light on the Button is flashing.
lin
7. Once you have tested different locations in your home
and immediately outside your home, return to the
Home Communicator and press the flashing orange
Message button.
Fi
Cleaning
Your Help Button is waterproof (IPX7, 1 meter for 30 minutes),
so you can submerge it in warm water for easy cleaning.
Ag
en
1. Wash your wrist strap or adjustable neck cord with a mild
liquid dishwashing detergent.
2. Wash the Help Button under warm running water. You may
also gently wipe it with an isopropyl (rubbing) alcohol wipe
or a cotton pad moistened with alcohol. However, do not
soak it in alcohol.
3. Blot excess moisture with a towel and allow the Help Button
to finish air-drying while you’re wearing it.
Note: If you accidentally push your Help Button during
cleaning, please simply tell the Personal Response Associate
that you accidentally pressed the Button.
Questions? Call 1-800-635-6156
27
8235
8235
Model: 7000AHB
Model: 7000AHB
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
Warnings
• Any cord worn around the neck can pose a strangulation risk,
including the possibility of death and serious injuries. This may
be of more concern to wearers in wheelchairs, using walkers,
using beds with guard rails, or who might encounter other
protruding objects upon which the cord can become tangled.
op
• Philips Lifeline neck cords contain a special fuse (see image on
right) designed to break away under certain conditions to reduce
the remote risk of strangulation. If
this fuse breaks apart, contact Philips
Lifeline or your representative for a
replacement neck cord, as 8235
the fuse
cannot be repaired or re-used.
Model: 7000PHB
2000148235-YYYYMMDD
FCC: BDZ7000PHB
IC: 655C-7000PHB
Ag
en
Fi
lin
• Do not use any neck cord other than
the one provided by Philips Lifeline
or your representative. Other neck cords may not provide
the feature to break apart therefore increasing the risk of
strangulation.
• Do not tie a knot in your neck cord since this may prevent the
break away feature from working properly.
• There are no user-serviceable parts inside the Help Button.
Do not attempt to open or modify the device.
• The Help Button contains a lithium battery that must be
disposed of properly. Do not discard the Help Button in the
trash or expose it to flames or intense heat.
• The Help Button is not suitable for use in the presence of
flammable anesthetic mixtures with air or with oxygen or
nitrous oxide.
28
Questions? Call 1-800-635-6156
• Do not put your Help Button through the dishwasher,
clothes washer or dryer. Please be sure to remove your Help
Button from articles of clothing that are being dry-cleaned.
op
• Excessive heat may damage your Help Button. Do not
leave your Help Button on the dashboard of your car or
on a windowsill that receives direct sunlight. Likewise, do
not wear your Help Button into a hot tub or sauna. Normal
bathing and showering temperatures WILL NOT damage
your Help Button.
Caution
Ag
en
Fi
lin
• Your Help Button may interfere with certain medical
equipment, such as magnetic resonance imaging (MRI),
X-ray machines, as well as metal detectors.
Questions? Call 1-800-635-6156
29
C
op
HomeSafe Personal Help
Buttons (7000PHB, 7000PHW)
The HomeSafe Personal Help Button can be configured to
8235
8235
be worn on the neck (PHB) or wrist (PHW) and allows you to
connect to the Lifeline Response Center 24 hours a day, 7 days
a week. When you press your Help Button, it transmits a signal
to your Home Communicator. The Home Communicator then
calls the Lifeline Response Center for you. You must be within
the range of the Home Communicator for your Help Call to be
placed. This range is established during the range test portion
of the installation procedure. and is variable based on the
environment.
lin
Model: 7000AHB
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
Ag
en
Fi
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
Model: 7000AHB
Front view
Indicator light – Flashes green during range
testing. Flashes red when the Communicator
has received
a Help Call signal.
8235
Model: 7000PHB
2000148235-YYYYMMDD
FCC: BDZ7000PHB
IC: 655C-7000PHB
Button area – Press here to send a Help Call
to the Lifeline Response Center.
30
Questions? Call 1-800-635-6156
Explanation of symbols
Rear view
Product code: Report this
code if you ever have to
replace the unit
op
Attention: Read the
Instructions for Use
for important information
Type BF applied part
Fi
lin
Serial number and
date of manufacture
Model: 7000PHB
2000148235-YYYYMMDD
FCC: BDZ7000PHB
IC: 655C-7000PHB
Ag
en
Federal Communications
Commission ID
8235
Industry
Canada ID
Model Number
Interference to electronic
equipment may occur in
the vicinity of devices
marked with this symbol
Barcode
Questions? Call 1-800-635-6156
31
Using the wristband
op
To wear the HomeSafe Personal Help Button on your wrist,
place it on your wrist and adjust the strap so that it is snug
but comfortable.
Adjusting the neck cord
Ag
en
Fi
lin
To shorten: With a tab between
your first finger and thumb of
each hand, slide both tabs apart
in line with your shoulders.
32
To lengthen: Pull one strand of
the neck cord while sliding the
tab to the back. Repeat on the
other side.
Questions? Call 1-800-635-6156
Battery
The HomeSafe Personal Help Button has a non-rechargeable
battery that can only be replaced at the factory. The
HomeSafe Personal Help Button will send a low battery
maintenance signal to Lifeline when there are approximately
30 days of battery life remaining. Lifeline or its representative
will contact you to arrange for a replacement.
op
Recommended usage
• Wear your Help Button in your home at all times, especially
while sleeping and bathing. The bathroom is a place where
people often fall and need help.
lin
• Your Help Button is waterproof (IPX7, 1 meter for 30 minutes)
and should be worn in the shower or bath.
Fi
• Your Help Button does not contain a microphone, so you
don’t talk into it. Instead, press the Help Button and speak in
the direction of your Home Communicator.
Ag
en
• You may continue to wear your Help Button when you
leave your home. However, the Help Button will not provide
coverage outside of the range determined by the Signal
Range Test.
• If you are traveling on an airplane and need to bring your
HomeSafe System with you, do not take it into the cabin of
the airplane. Instead, pack the Help Button in your checked
luggage along with your Home Communicator. Please
remember to contact Lifeline before moving the HomeSafe
System to a new address.
Questions? Call 1-800-635-6156
33
C
op
HomeSafe AutoAlert Button
(7000AHB)
Ag
en
Fi
lin
The 7000 HomeSafe AutoAlert Button allows you to connect to
the Lifeline Response Center 24 hours a day, 7 days a week. When
you press your Help Button, it transmits a signal to your Home
Communicator. The Home Communicator then calls the Lifeline
Response Center for you. You must be within the range of the
Home Communicator for your Help Call to be placed.
This Button provides an added layer of protection by
automatically calling for help when a fall is detected. The
HomeSafe AutoAlert Button does not detect 100% of falls.
If you are able, you should always press your Button when
you need help. The HomeSafe AutoAlert Button is designed
to be worn as a pendant, and must be worn as such for
Help call in
Hello, Mrs. Smith.
proper operation. Welcome to
progress.
Please wait.
34
Philips Lifeline.
Questions? Call 1-800-635-6156
Front view
Button area – Press here to
send a Help Call to the Lifeline
Response Center.
8235
Indicator
light – Flashes green
during range testing. Flashes red
when the Communicator has
received a Help Call signal.
op
Model: 7000AHB
lin
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
8235
Ag
en
Model: 7000AHB
Fi
Back view
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
Important: The vent area located
on the back of the HomeSafe
8235
AutoAlert Button is part of the
fall detection sensor system
and needs to remain clear of
obstructions (e.g., lint or food
products).
Model: 7000AHB
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
8235
Model: 7000PHB
2000148235-YYYYMMDD
FCC: BDZ7000PHB
Questions? Call 1-800-635-6156
IC: 655C-7000PHB
35
Explanation of symbols
Rear view
Product code: Report this
code if you ever have to
replace the unit
op
Attention: Read the
Instructions for Use
for important information
8235
Model Number
Model: 7000AHB
lin
Fi
Serial number and
date of manufacture
Type BF applied part
Ag
en
Federal Communications
Commission ID
Industry
Canada ID
Interference to electronic
equipment may occur in
the vicinity of devices
marked with this symbol
Barcode
36
Questions? Call 1-800-635-6156
2000148235-YYYYMMDD
FCC: BDZ7000AHB
IC: 655C-7000AHB
What to expect when the AutoAlert fall detection
technology in your HomeSafe AutoAlert Button detects
a fall
op
• A Help Call is automatically generated after
approximately 30 seconds of a fall being detected. While
the fall may be detected in only a few seconds, the 30
second period is provided for users to “self-recover” from
a fall if able.
• If the Help Button detects that you have self-recovered
from the fall, within approximately 30 seconds of a fall
being detected, a Help Call will not be generated.
• Do not attempt to stand if you feel unable to.
Ag
en
Fi
lin
• Regardless of whether you have fallen or not, if you think
you need assistance, always push the Help Button to
initiate the Help Call if you are able to do so. Pushing the
Help Button generates the Help Call promptly. If your
Help Button has detected a fall but 30 seconds have not
yet passed, pressing the Help Button WILL NOT cancel
the help call. It will send the help call promptly.
About Fall Detection
Warning
The AutoAlert fall detection technology may not detect every
fall. Some movements may not register as a fall and would not
be detected. Examples include, but are not limited to:
• A gradual slide such as from a seated position - such as
from a wheelchair.
Questions? Call 1-800-635-6156
37
• Lowering oneself slowly to the ground
• A fall from a height of less than 20 inches (0.5 meters)
• Bracing the impact of a fall or interrupting the fall in-process,
such as by holding-on to a piece of furniture during the fall.
Caution
Certain conditions can affect the ability of the AutoAlert
Technology to detect a fall:
op
• If you live at an altitude above 6,600 feet (2000 meters)
• If you are less than 4 feet 6 inches in height (1.4 meters)
• If you weigh less than 88 pounds (40 kilograms)
Fi
lin
Any of these conditions can reduce the fall detection
capability of the AutoAlert technology. However, the ability to
send a help call by pressing the Help Button is not affected by
such conditions.
Ag
en
If you fall and need help, always press the Help Button if you
are able to. Note that if your Help Button did detect the fall
and is already in-process of calling Lifeline, pressing
the button WILL NOT cancel or interrupt the call already
in-progress, and will not interfere with system operation
in any way.
False “fall detected” alarms may occasionally occur
While the AutoAlert technology is designed to generate very
few false alarms, a fall detected alarm might occasionally
occur when there was not a fall (i.e., a false alarm). This is
considered normal operation. If this occurs, don’t panic. Allow
the call to connect. A Lifeline Response Associate will answer
the call when it connects. Simply tell them that “No help is
38
Questions? Call 1-800-635-6156
needed”, and confirm to them that you are OK. There are no
additional charges for false alarms.
Note: Occasional false alarms do not indicate that the Help
Button is malfunctioning.
op
The vent area located on the back of the HomeSafe AutoAlert
Button (p.35) is part of the fall detection sensor system
and needs to remain clear of obstructions (e.g., lint or food
products). A continuous flow of water (e.g., a shower) hitting
the vent directly may also temporarily obstruct the vent.
However, your HomeSafe AutoAlert Button is waterproof
and should be worn at all times – even when bathing
or showering.
Ag
en
Fi
lin
To conserve battery power for Help Calls, the sensors that
are used to detect falls will be disabled when there are
approximately 7 days of battery life remaining. During this
time, the HomeSafe AutoAlert Button will not detect falls. It
will, however, continue to function as a Help Button, which
you can press if you need help. See the Battery section below
for further information.
Battery
The HomeSafe AutoAlert Button has a non-rechargeable
battery that can only be replaced by Philips Lifeline. The
HomeSafe AutoAlert Button will send a low battery signal to
Lifeline when there are approximately 30 days of battery life
remaining. Lifeline or your representative will contact you to
arrange for a replacement.
Questions? Call 1-800-635-6156
39
Recommended usage
• Wear your AutoAlert Help Button in your home at all times,
especially while sleeping and bathing. The bathroom is a
place where people often fall and need help.
• Your AutoAlert Help Button is waterproof (IPX7, 1 meter for
30 minutes) and should be worn in the shower or bath.
• Press your AutoAlert Help Button any time you need help.
op
• Your AutoAlert Help Button does not contain a microphone,
so you don’t talk into it. Instead, press the Help Button and
speak in the direction of your Home Communicator.
lin
• Do not throw or toss the AutoAlert Help Button onto a bed,
table, or other surface because it may accidentally send a
Help Call.
Fi
• You may continue to wear your AutoAlert Help Button when
leaving your home. However, it will not provide coverage
outside of the range determined by the Signal Range Test.
Ag
en
• If you are traveling on an airplane and need to bring your
HomeSafe System with you, do not take it into the cabin of
the airplane. Instead, pack the Help Button in your checked
luggage along with your Home Communicator. Please
remember to contact Lifeline before moving the HomeSafe
System to a new address.
40
Questions? Call 1-800-635-6156
GoSafe Mobile Button
7000MHB/7100MHB
lin
op
The GoSafe Mobile Button allows
you to connect to the Lifeline
Response Center 24 hours a day,
7 days a week. It can be used at
home, or from any other location in
the United States where the AT&T
wireless network is available.
Ag
en
Fi
This button also includes Philips
AutoAlert fall detection technology,
which provides an added layer
of protection for the user by
automatically calling for help when a
fall is detected. AutoAlert technology
is highly accurate, but does not
detect 100% of falls. If you are able,
you should always press your Button
when you need help.
Questions? Call 1-800-635-6156
41
GoSafe Mobile Button (7000MHB/7100MHB)
Front view
Indicator light – This light
will indicate the status of
the GoSafe Mobile Button.
(see: Alarm Descriptions /
Summary Tables section.)
Ag
en
Fi
lin
Microphone – The GoSafe
Mobile Button has a
microphone that is used
to talk to the Response
Associate
op
Help Button – Press here
to send a Help Call to the
Lifeline Response Center.
Charger – The GoSafe Mobile
Button has a rechargeable
battery. Use only the charger
provided with your GoSafe
system to recharge your Button
when the light & voice prompts
indicate that the Mobile Button
needs to be charged. See the
Charging the battery section on
page 49.
42
Questions? Call 1-800-635-6156
Charger
Excess
cord
storage
Back view
Speaker – The GoSafe Mobile
Button has a built-in speaker
that allows you to hear the
Response Associate, voice
prompts and alert sounds.
Ag
en
Fi
lin
op
Charging Contacts – The
gold circles on the back of
the Mobile Button are the
charging interface contacts.
When you place your Mobile
Button in the Charger, the
Charger Pins engage with
these contact points.
Questions? Call 1-800-635-6156
43
C
op
Back view
Philips Lifeline Logo
lin
Ingress Protection (IP)
Rating
Refer to Instructions
For Use Icon
FCC,IC code
Fi
0088483807XXXX
FCC ID: BDZ7101MHB
IC: 655C-7100MHB
Ag
en
Product Barcode
Applied Part Icon
GTIN Number
Engineering Part
Number
REF 300000012345
SN 1030148235
MDL 7150MHB
7100MHB
YYYY-MM-DD
Last 4 Digits of
Serial Number
Emmission Icon
Serial Number
Model Number
Date of Manufacture
44
Item
10
11
12
13
Note:
Description
For the 7000MHB, the
Philips Lifeline Logo
ID: BDZ7000MHB
GTIN NumbFCC
er
IC: 655C-7000MHB
Refer to IFU Icon
Serial NumbMDL:
er
7000MHB
Model Number
Applied Part Icon
Last 4 Digits of Serial Number
Date of Manufacture
Engineering Part Number
Emmission Icon
Ingress Protection (IP) Rating
FCC,IC code
Product Barcode
Questions? Call 1-800-635-6156
Table 1 – Content Details
following applies:
Determining your location
In Alarm State, GoSafe is designed to help identify your
location, at or away from home. However, you should always
tell the Response Associate your exact location if you are
able to do so. If you are unable to speak or describe your
exact location, Lifeline will contact help to find and assist you
where you are. Lifeline cannot guarantee that your location
can be determined at all times.
Fi
lin
op
If your Responder or emergency services is having trouble
locating you, Lifeline may activate the Audio Beacon feature.
This is a very loud, siren-like noise that will come from the
speaker on the button and will help responders to find you
more easily. Each time the Audio Beacon is activated, it will
sound for 5 minutes. Pressing the Help Button will silence the
Audio Beacon and will not initiate another Help Call.
GoSafe Voice Response
Ag
en
When using the GoSafe Mobile Button from within the
range of the Home Communicator, it is important to know
that the Response Center will always call the Home
Communicator first. If the Response Associate cannot hear
you, they will attempt to contact you using the speaker and
microphone on the Help Button itself. Conversation over
the Home Communicator and the Help Button is facilitated
via independent communication paths. The fact that the
Response Associate may be able to contact the Home
Communicator does not mean that they are able to contact
the Help Button in all cases. Regardless, Lifeline will ultimately
contact a responder to go to your home an assist you.
Questions? Call 1-800-635-6156
45
What to expect when GoSafe detects a fall
• A Help Call is automatically generated after
approximately 30 seconds of a fall being detected.
While the fall may be detected in only a few seconds,
the 30 second period is provided for users to
“self-recover” from a fall if able.
op
• If GoSafe detects that you have self-recovered from
the fall, within approximately 30 seconds of a fall being
detected, a Help Call will not be generated.
• Do not attempt to stand if you feel unable to do so.
Ag
en
Fi
lin
• Regardless of whether you have fallen or not, if you
think you need assistance, always push the Help Button
immediately to initiate the Help Call if you are able to
do so. Pushing the Help Button generates the Help Call
promptly. If GoSafe has detected a fall but 30 seconds
have not yet passed, pressing the Help Button WILL NOT
cancel the help call.
About Fall Detection
GoSafe utilizes Philips AutoAlert fall detection technology,
which provides an added layer of protection for the user by
automatically calling for help when a fall is detected. AutoAlert
technology is highly accurate, but does not detect all falls. If
you are able, you should always press the Help Button if you
need help.
Warning: The AutoAlert fall detection technology may not
detect every fall. Some movements may not register as a fall
46
Questions? Call 1-800-635-6156
and would not be detected. Examples include, but are not
limited to:
• A gradual slide from a seated position - such as from
a wheelchair.
• Lowering oneself slowly to the ground
• A fall from a height of less than 20 inches (0.5 meters)
op
• Bracing the impact of a fall or interrupting the fall in-process,
such as by holding-on to a piece of furniture during the fall.
Caution
Certain conditions can affect the ability of the AutoAlert
Technology to detect a fall:
• If you live at an altitude above 6,600 feet (2000 meters)
lin
• If you are less than 4 feet 6 inches in height (1.4 meters)
Fi
• If you weigh less than 88 pounds (40 kilograms)
Ag
en
Any of these conditions can reduce the fall detection
capability of the AutoAlert technology. However, the ability to
send a help call by pressing the Help Button is not affected by
such conditions.
If you fall and need help, always press the Help Button if
you are able to do so. Note that if your fall was detected
and GoSafe is already in-process of calling Lifeline, pressing
the button WILL NOT cancel or interrupt the call already inprogress, and will not interfere with system operation in
any way.
False “fall detected” alarms may occasionally occur
While the AutoAlert technology is designed to generate very
few false alarms, a fall detected alarm might occasionally
Questions? Call 1-800-635-6156
47
occur when there was not a fall (i.e., a false alarm). This is
considered normal operation. If this occurs, don’t panic. Allow
the call to connect. A Response Associate will answer the call
when it connects. Simply tell them that “No help is needed”,
and confirm to them that you are OK. There are no additional
charges for false alarms.
Note: Occasional false alarms do not
indicate that GoSafe is malfunctioning.
Ag
en
Caution
Fi
lin
op
This vent area is part of the AutoAlert
fall detection sensor system and needs
to remain clear of obstructions (e.g.,
lint or food products). A continuous
flow of water (e.g., a shower) hitting
the vent directly may also temporarily
obstruct it. However, GoSafe should be
worn at all times as it is waterproof for
showering and bathing.
Back view
vent area
Potential Interference
Do not use GoSafe if you have an implantable cardiac
device, such as a defibrillator or pacemaker. GoSafe may
interfere with certain medical equipment, such as magnetic
resonance imaging (MRI), X-ray machines, Automatic External
Defibrillators, cardiac monitors, pacemakers, insulin pumps,
hearing aids, as well as metal detectors.
48
Questions? Call 1-800-635-6156
Air Travel
Because it is a cellular communication device, GoSafe may
interfere with aircraft communications while in normal Standby mode. For this reason, GoSafe has a Sleep Mode. Be
sure to place it in Sleep Mode during air travel. Please see
instructions for in Sleep Mode on page 52.
op
The GoSafe Mobile Button can only place a Help Call when
not in sleep mode, when it is sufficiently charged, and when
the AT&T wireless network is available.
Charging the battery
Ag
en
Fi
lin
Your GoSafe Mobile Button is powered by a rechargeable battery.
This means that it must be re-charged regularly, as indicated, for
proper function. It will chime once and the Indicator Light will
flash orange whenever it initially needs to be charged. When
in proximity of your Home Communicator, the message light
on your Home Communicator will also illuminate. If you press
the message button, the Home Communicator will play a voice
message indicating that your GoSafe Mobile Button needs to
be charged. Typically, it will take less than 45 minutes to charge
your GoSafe Mobile Button, if you put it in the charger at this
initial charge indication point. It will take longer than this if you
wait additional time after this indication point to put the Mobile
Button in the charger. GoSafe is fully charged when it chimes and
the Indicator Light turns to a steady green. If you do not charge
it at the Initial Charge Indication, the battery will continue to
deplete and the orange light will continue to blink. Once it reaches
a critical power state, GoSafe will provide a Critical Charge
Indication. When this happens, the Mobile Button will play a voice
Questions? Call 1-800-635-6156
49
Flashing green
light = charging
in progress
When connected
to the charger, a
steady green light
= fully charged
Ag
en
Fi
lin
Flashing
orange light
= charging needed
op
prompt: “Your Help Button is now out of power and will shut
down. Please charge your device as soon as possible”. It may take
more than one hour to charge your Mobile Button if it reaches this
point, but will not damage the device.
Warning: once the Critical Charge Warning is played and the
Mobile Button shuts down, it cannot be used to make a help call
of any type until it is re-charged. When charging:
1. Make sure the charger is plugged into a power outlet (wall
plug) that is receiving power. For this reason, we do not
recommend plugging the charger into outlets controlled by a
*Usage Dependent
50
Questions? Call 1-800-635-6156
wall switch, or power strips unless you can confirm that they
are powered on.
2. Attach your Mobile Button to the charger. You will hear a
chime and a voice prompt that says “I am now charging.
My light will turn solid green when I am ready to use.” to
acknowledge that you are charging. The Indicator Light will
begin flashing green.
3. Charge until the light shines a steady green.
op
4. Remove from the charger. The green light will turn off,
and the Mobile Button is ready to use.
Fi
lin
5. To provide the user with the longest possible battery life
between charges, there is no constantly illuminated power
indicator. Instead, your GoSafe Mobile Button includes a
“shake to indicate” feature. To determine if it is powered
on, hold it in your hand and shake it briefly, watching the
Indicator Light while shaking.
Ag
en
• A flashing green light when shaken means that it has
sufficient battery power for normal operation.
• No flashing green light means that the battery is dead
and needs to be charged, or that it is in sleep mode.
Important reminders
• You should continue wearing your GoSafe Mobile Button
while it is being charged. Please be cautious not to trip on
the charger cord while doing so.
• When you are charging your Mobile Button while wearing,
be sure to remove it from the charger prior to standing up.
Failure to do so may compromise the fall detection function.
Questions? Call 1-800-635-6156
51
• Do not charge your Mobile Button while sleeping or bathing.
op
• Battery life varies based on activity level, cellular signal
strength in your area, battery age, and actual emergency
use. Your GoSafe Mobile Button provides audible and visual
reminders of when to charge. You should charge it when it
indicates charging is needed. Depending on environmental
conditions and your level of mobility, you will have to charge
your GoSafe Mobile Button once every 5-7 days.
Sleep mode
The GoSafe Mobile Button utilizes cellular communication
technology. As such, you must turn it off in the following
circumstances:
Ag
en
Fi
lin
• During Air Travel (when flying on an airplane) regardless of
whether you are “carrying-on” the Mobile Button into the
passenger cabin, or if you pack the Mobile Button in your
checked luggage. Either way, it must be placed in
Sleep mode.
• If you are returning the Mobile Button to Lifeline
The GoSafe Mobile Button has a Sleep Mode for these
situations. To put it into sleep mode, press and hold down the
Help Button for 10 seconds. It will say: “If you would like to turn
off your Help Button, please press it again.” Release the Help
Button and then press and release it again without holding it
down. GoSafe will confirm it is entering sleep mode by saying:
“Your Help Button is now turning off.”
You should take your Mobile Button out of Sleep Mode as
soon as conveniently possible upon exiting the plane to allow
52
Questions? Call 1-800-635-6156
it to re-orient to its new location. To exit Sleep Mode, press the
Help Button once and release it. Your Mobile Button will say:
“Your Help Button is now ready to use. If you need help,
please press your Help Button again”. This initial button press
that wakes the Mobile Button out of sleep mode will not
initiate a Help Call. If you need help in this instance, be sure to
press the Help Button a second time.
op
Caution
You will not be able to send a Help Call when your GoSafe
Mobile Button is in Sleep Mode. Be sure to remember to
exit Sleep Mode as soon as wireless/electronic device use is
allowed, e.g., after the airplane has landed.
Ag
en
Fi
lin
Note: If you are returning a GoSafe Mobile Button to Philips
Lifeline for service, replacement or recycling, you must contact
Lifeline at the number at the bottom of the page before
returning it. Philips Lifeline will provide you with special
packaging and instructions for return to help ensure that the
button does not send Help signals while in-transit. Do not ship
the GoSafe Mobile Button without notifying Philips Lifeline
that you are doing so.
Recommended usage
• Press the Help Button any time you need help, or in
situations/locations outside the home where you want to
determine if the AT&T wireless network is available.
• Wear your GoSafe Mobile Button at ALL times, even when
you are away from home. It is designed to send a Help Call
to the Lifeline Response Center from any location where the
AT&T wireless network is available.
Questions? Call 1-800-635-6156
53
C
op
During a mobile alarm, or if the Response
Associate connects to your Help Button during
an alarm at home, you can talk to a Response
Associate using GoSafe’s microphone and
speaker. For best results, hold the Mobile
Button up and away from your chest when
you are speaking. Maintain a minimum
separation distance of 10 mm/ 0.394 inches
when operating the device in this manner.
10mm is less than the thickness of your finger.
Fi
lin
• Your GoSafe Mobile Button should be worn while showering
or bathing. It has an IPX7 waterproof rating. This means that
it can be submerged to a depth of 1 meter (40”) in water for
up to 30 minutes. It is not designed for submersion in water
deeper than 1 meter for any period of time, and should
not be left submerged under water at any depth up to and
including one meter for a period longer than 30 minutes.
Ag
en
• Do not throw or toss the Mobile Button onto a bed, table,
or other surface because it may interpret this as a fall and
accidentally send a Help Call.
• Your Mobile Button may be worn outside of or underneath
your clothing depending on your preference. Regardless, it
must always be worn as a pendant to help ensure
proper function.
• Your Mobile Button is safe to use while driving. However,
when entering and exiting your vehicle, take care to prevent
the Pendant from hitting the steering wheel because this
activity may accidentally generate a Help Call.
54
Questions? Call 1-800-635-6156
Alarms
Communicator Alarms
Introduction
There are two types of alarms processed by
the HomeSafe/GoSafe Communicator:
op
• High Priority – Require immediate response
(by the Response Center)
• Medium Priority – Require prompt response
(by the operator/user)
lin
Additionally, the Communicator also displays informational
messages and confirmation alerts that notify you of conditions
that need attention but do not qualify as alarm conditions (e.g.
installation prompts).
Ag
en
Fi
Note: If multiple alarms occur at the same time, all alarms
are processed and displayed, but the alarms are ordered first
by priority and then by occurrence, with the newest, highest
priority alarms at the top of the list. The alarm precedence
is in the following order: High priority, Medium priority, and
Informational messages.
Note: Not all alarms are available in every mode (e.g. during
installation); some alarms are mode-dependent.
Audible and Visual Alarm Indicators
When the device detects a High priority alarm: The Help
button on the Communicator flashes red, the device audible
alarm sounds and a recorded voice message is played.
Questions? Call 1-800-635-6156
55
When the device detects a Medium priority alarm: The
Message button on the Communicator flashes yellow/orange.
The operator must press the Message button to hear a
recorded voice message describing the alarm condition and/or
what to do about the alarm condition.
op
Silencing Alarms
Once a High Priority alarm is detected, it cannot be silenced.
Lowering the volume slider on the Communicator will lower
the volume of the voice prompts played, but the alarm
messages will still play.
Fi
lin
Medium Priority alarms are silent until the User presses the
Message button to hear what the alarm condition is and how
to act upon it. The recorded voice messages will continue to
play each time the Message button is pressed, until the alarm
condition is corrected.
Ag
en
Resetting an Alarm
High priority alarms are normally reset by the Response
Center after the alarm has been responded to. Additionally,
the Communicator may periodically poll the Response Center
to see if the alarm should be reset and does so accordingly.
Note: Powering down the Communicator during the reporting
of a high priority alarm will reset the device, but since the
alarm has already been reported to the Response Center, the
Response Center will likely attempt to contact the Subscriber.
If an alarm is accidentally initiated by the User, they should not
turn off the Communicator. Instead, they should wait for the
Response Center to establish voice communication and simply
state that the alarm was sent accidentally.
56
Questions? Call 1-800-635-6156
The Communicator self-cancels certain Medium Priority
alarms if the cause of the alarm is corrected, shutting off the
flashing message LED.
GoSafe Mobile Help Button Alarms
Introduction
There are two types of alarms processed by the
GoSafe Mobile Help Button:
op
• High Priority – Require immediate response
(by the Response Center)
• Medium Priority – Require prompt response
(by the operator/user)
Fi
lin
Additionally, the Mobile Button also plays informational
messages and confirmation alerts that notify you of conditions
that need attention but do not qualify as alarm conditions
(e.g. installation prompts).
Ag
en
Note: If multiple alarms occur at the same time, all alarms
are processed and displayed, but the alarms are ordered first
by priority and then by occurrence, with the newest, highest
priority alarms at the top of the list. The alarm precedence
is in the following order: High priority, Medium priority, and
Informational messages.
Note: Not all alarms are available in every mode (e.g. during
installation); some alarms are mode-dependent.
Audible and Visual Alarm Indicators
When the device detects a High priority alarm: The light on the
GoSafe Mobile Button flashes red, the device audible alarm
sounds and a recorded voice message is played.
Questions? Call 1-800-635-6156
57
When the device detects a Medium priority alarm: The light on
the GoSafe Mobile Button flashes orange, the device may play
a sound and/or a recorded voice message.
Silencing Alarms
Once a High Priority alarm is detected, it cannot be silenced.
op
Medium Priority alarms play a sound and possibly a recorded
voice message once upon detection of the alarm, but the light
flashes until the alarm condition is corrected.
Fi
lin
Resetting an Alarm
High Priority alarms are normally reset by the Response
Center after the alarm has been responded to. Additionally,
the GoSafe Mobile Help Button may periodically poll the
Response Center to see if the alarm should be reset and
does so accordingly. If the alarm is not reset by the Response
Center, the GoSafe Mobile Button will automatically reset the
alarm after 30 minutes.
Ag
en
Note: Putting the GoSafe Mobile Button to sleep during an active
high priority alarm will reset the device, but a Voice Message is
played requiring the user to confirm this action. Since the alarm
has already been reported to the Response Center, they will
likely attempt to contact the Subscriber. If an alarm is accidentally
initiated by the User, they should not put the GoSafe Mobile
Button to sleep. Instead, they should wait for the Response Center
to establish voice communication and simply state that the alarm
was sent accidentally.
The GoSafe Mobile Button self-cancels certain Medium
Priority alarms if the cause of the alarm is corrected, stopping
the orange light from flashing.
58
Questions? Call 1-800-635-6156
Alarm Descriptions/Summary Tables
The following tables summarize all of the Communicator High
and Medium priority alarms and Informational messages
(Supervision/Check-in alarms).
Alarm Event Type
HELP NEEDED Communicator (7000C/7000L)
op
Help Needed (High Priority) Alarms
The HomeSafe/GoSafe Communicator and Help Button
alarms described below are User-initiated High priority alarms
designed to let the Response Center know that the User needs
assistance.
Help Alarm initiated by User pressing the Help button on the
Home Communicator
Priority
High
Device Action
Operates normally
Alarm Event
Reported/Displayed
Locally?
Yes. Home Communicator plays Voice Message upon
pressing the Help button. Help button flashes red and turns
solid red once a voice connection is established with the
Response Center.
Ag
en
Fi
lin
Alarm Event
Description
Alarm Event
Reported to Lifeline?
Yes. A Help Alarm Signal is sent to the Response Center by
the Home Communicator. Upon receiving the Help Signal,
the Response Center calls the Home Communicator to
establish contact with the Subscriber and to see what kind
of help they need.
Questions? Call 1-800-635-6156
59
HELP NEEDED End Device (7000PHB/7000PHW/7000AHB/7000MHB/
7100MHB) in range of Communicator
Help Alarm initiated by User pressing the Button on
the End Device
Priority
High
Device Action
Operates normally
Alarm Event
Reported/Displayed
Locally?
Yes. Upon pressing the button on the End Device a Help
Signal is sent to the Home Communicator. When the Home
Communicator receives and acknowledges the signal, the
indicator on the End Device / Help Button flashes red. The
Home Communicator plays Voice Message and its Help
Button flashes red. The Home Communicator Help button
turns solid red once a voice connection is established with
the Lifeline Response Center.
Alarm Event
Reported to Lifeline?
Yes. A Help Alarm Signal is sent to the Response Center by
the Home Communicator. Upon receiving the Help Signal,
the Response Center calls the Home Communicator to
establish contact with the Subscriber and to see what kind
of help they need.
lin
op
Alarm Event
Description
Fi
HELP NEEDED End Device (7000MHB/7100MHB) out of range of Communicator
Help Alarm initiated by the User pressing the button on the
End Device
Priority
High
Ag
en
Alarm Event
Description
Device Action
Operates normally
Alarm Event
Reported/
Displayed Locally?
Yes. Upon pressing the button on the End Device, a Voice
Message plays and the LED flashes red.
Alarm Event
Reported to Lifeline?
Yes. A Help Alarm Signal is sent to the Response Center by
the End Device from anywhere wireless signal is available on
the AT&T wireless network. Upon receiving the Help Signal,
the Response Center calls the End Device to establish
contact with the Subscriber and to see what kind of help
they need.
60
Questions? Call 1-800-635-6156
HELP NEEDED End Device (7000MHB/7100MHB) out of range of Communicator/
no Signal Strength
Help Alarm initiated by the User pressing the button on
the End Device or by the End Device detecting a fall; and
the AT&T wireless network is unavailble. Then a Warning
Message is displayed.
Priority
High
Device Action
The Help Alarm Signal will be sent to the Response Center
once the connection to the AT&T wireless network is
re-established.
Alarm Event
Yes. Upon pressing the button on the End Device or when
the End Device has detected a fall, a Voice Message plays
and the LED flashes red. This is an alarm that will selfcancel once connection to the AT&T wireless network is
re-established.
Alarm Event
Reported to Lifeline?
No. If the AT&T wireless network is unavailable a Help Alarm
Signal cannot be sent to the Response Center.
Reported/
Displayed Locally?
op
Alarm Event
Description
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HELP NEEDED Fall Detected End Device (7000AHB/7000MHB/7100MHB) in
range of Communicator
Help Alarm initiated by End Device detecting a fall.
Priority
High
Device Action
Operates normally
Ag
en
Fi
Alarm Event
Description
Alarm Event
Reported/Displayed
Locally?
Yes. When the AutoAlert or GoSafe Mobile Button has
detected a fall has occurred, a “fall detected” Help Signal
is sent to the Home Communicator. When the Home
Communicator receives and acknowledges the signal,
the indicator on the End Device flashes red. The Home
Communicator plays a Voice Message and its Help button
flashes red. The Home Communicator Help button turns
solid red once a voice connection is established with the
Response Center.
Alarm Event
Reported to Lifeline?
Yes. A “fall detected” Help Alarm Signal is sent to the
Response Center by the Home Communicator. Upon
receiving the “fall detected” Help Signal, the Response
Center calls the Home Communicator to establish contact
with the Subscriber and to see what kind of help they need.
Questions? Call 1-800-635-6156
61
HELP NEEDED Fall Detected End Device (7000MHB/7100MHB) out of range
of Communicator
Help Alarm initiated by the End Device detecting a fall.
Priority
High
Device Action
Operates normally
Alarm Event
Reported/
Displayed Locally?
Yes. When the GoSafe Mobile Button has detected a fall, it
plays a Voice Message and its LED flashes red.
Alarm Event
Reported to Lifeline?
Yes. The GoSafe Mobile Button sends a "fall detected"
Help Alarm Signal to the Response Center from anywhere
wireless signal is available on the AT&T wireless network.
Upon receiving the "fall detected" Help Signal, the Response
Center calls the GoSafe Mobile Button to establish contact
with the Subscriber and to see what kind of help they need.
op
Alarm Event
Description
Device Error (Medium Priority) Alarms
Fi
lin
The HomeSafe/GoSafe Communicator and Help Button alarms described below are
automatically generated alarms designed to periodically let the Response Center
know that the Communicator and Help Buttons are working properly.
Alarm Event Type
ac Power Lost Communicator (7000C/7000L)
In the event that the Home Communicator loses its
connection to ac power, a Warning Message is displayed
Priority
Medium
Device Action
Switches to backup battery and operates normally
Alarm Event
Reported/Displayed
Locally?
Yes. The Message Button on the Home Communicator
flashes yellow-orange. A Voice Message plays upon pressing
the Message Button.
Ag
en
Alarm Event
Description
This is an alarm that will self-cancel once connection to the
ac power is re-established.
Alarm Event
Reported
to Lifeline?
62
No.
Questions? Call 1-800-635-6156
LOW BATTERY + ac Power Lost Communicator (7000C/7000L)
Alarm Event
Description
When the charge level of the Communicator backup battery
is low (less than 4.88V) AND the Communicator has lost ac
power, a Warning Message is displayed
Priority
Medium
Device Action
Operates normally under battery power until battery
is depleted
Alarm Event
Reported/Displayed
Yes. The Message Button on the Home Communicator
flashes yellow-orange. A Voice Message plays upon pressing
the Message Button.
Alarm Event
Reported to Lifeline?
Yes. A silent Maintenance Signal is sent to the Response
Center by the Home Communicator. Upon receiving the
Maintenance Signal, the Response Center prioritizes the
response and contacts the Subscriber to verify the status of
their equipment.
LOW BATTERY Communicator (7000C/7000L)
op
Locally?
When the capacity / life of the Communicator backup
battery has diminished, a Warning Message is displayed
Priority
Medium
Device Action
Operates normally on ac power
Alarm Event
Reported/Displayed
Locally?
Yes. Message Button Flashes. Voice Message plays upon
pressing the Message Button.
Alarm Event
Reported to Lifeline?
Yes. A silent Maintenance Signal is sent to the Response
Center by the Home Communicator. Upon receiving the
Maintenance Signal, the Response Center prioritizes the
response and contacts the Subscriber to verify the status of
their equipment.
Ag
en
Fi
lin
Alarm Event
Description
Questions? Call 1-800-635-6156
63
LOW BATTERY End Device
(7000PHB/7000PHW/7000AHB/7000MHB/7100MHB)
When the capacity / life of the Help Button battery has
diminished, a Warning Message is displayed
Priority
Medium
Device Action
Operates normally until battery is depleted
Alarm Event
Reported/Displayed
Locally?
Yes. Message Button Flashes. Voice Message plays upon
pressing the Message Button.
Alarm Event
Reported to Lifeline?
Yes. A silent Maintenance Signal is sent to the Response
Center by the Home Communicator. Upon receiving the
Maintenance Signal, the Response Center prioritizes the
response and contacts the Subscriber to verify the status of
their equipment.
op
Alarm Event
Description
BATTERY REQUIRES CHARGING End Device (7000MHB/7100MHB)
When the GoSafe Mobile Button rechargeable battery
needs to be charged (below 350 mAh), a warning Message is
displayed.
Priority
Medium
Device Action
Operates normally until the battery is critically low.
Alarm Event
Reported/
Displayed Locally?
Yes. The GoSafe Mobile Button LED flashes orange and
it plays single sound/tone. Message Button on the Home
Communicator flashes, when the End Device is within range.
Voice Message plays upon pressing the Message Button.
This alarm will self cancel once the battery charge reaches
an acceptable level.
Alarm Event
Reported to Lifeline?
No.
Ag
en
Fi
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Alarm Event
Description
64
Questions? Call 1-800-635-6156
DEPLETED BATTERY End Device (7000MHB/7100MHB)
When the charge level of the GoSafe Mobile Button
rechargeable battery is critically low (below 3.7V), a Warning
Message is displayed.
Priority
Medium
Device Action
Operates normally until the battery is fully depleted.
Alarm Event
Reported/
Displayed Locally?
Yes. GoSafe Mobile Button LED flashes orange, plays single
sound/tone, and a Voice Message. The Message Button
on the Home Communicator flashes, when the End Device
is within range. Voice Message plays upon pressing the
Message Button. This alarm will self cancel once the battery
charge reaches an acceptable level.
Alarm Event
Reported to Lifeline?
Yes. A silent Maintenance Signal is sent to the Response
Center by the End Device from anywhere wireless signal is
available on the AT&T wireless network. Upon receiving the
Maintenance Signal, the Response Center stores the status
information but no direct action is taken.
op
Alarm Event
Description
lin
Device Hardware Failure
(7000PHB/7000PHW/7000AHB/7000MHB/7100MHB/7000C/7000L)
In the event that a device senses it has a Hardware Error, a
Warning Message is displayed.
Priority
Medium
Device Action
May have limited operation, depending on the failure
Ag
en
Fi
Alarm Event
Description
Alarm Event
Reported/Displayed
Locally?
Yes. Message Button Flashes. Voice Message plays upon
pressing the Message Button.
Alarm Event
Reported to Lifeline?
Yes. A silent Maintenance Signal is sent to the Response
Center by the Home Communicator. Upon receiving the
Maintenance Signal, the Response Center prioritizes the
response and contacts the Subscriber to verify the status of
their equipment.
Questions? Call 1-800-635-6156
65
Software Failure End Device
(7000PHB/7000PHW/7000AHB/7000MHB/7100MHB)
In the event that a device senses it has a Software Error, a
Warning Message is displayed
Priority
Medium
Device Action
May have limited operation, depending on the failure
Alarm Event
Reported/Displayed
Locally?
Yes. Message Button Flashes. Voice Message plays upon
pressing the Message Button.
Alarm Event
Reported to Lifeline?
Yes. A silent Maintenance Signal is sent to the Response
Center by the Home Communicator. Upon receiving the
Maintenance Signal, the Response Center prioritizes the
response and contacts the Subscriber to verify the status of
their equipment.
op
Alarm Event
Description
NO PHONE LINE - Home Communicator (7000L)
In the event that the Home Communicator loses its
connection to the phone line, a Warning Message is
displayed.
Priority
Medium
Device Action
Any alarms generated will be sent to the Response Center
once connection to the phone line is established.
Alarm Event
Reported/
Displayed Locally?
Yes. Message Button flashes. Voice Message plays upon
pressing the Message Button. This is an alarm that will selfcancel once connection to the phone line is re-established.
Alarm Event
Reported to Lifeline?
No. If connection to the phone line is lost, a Maintenance
Signal cannot be sent by the Home Communicator to the
Response Center.
Ag
en
Fi
lin
Alarm Event
Description
66
Questions? Call 1-800-635-6156
NO SIGNAL STRENGTH - Home Communicator (7000C)
Alarm Event
Description
In the event that the Home Communicator loses its
connection to the AT&T wireless network for a period of
more than 2 minutes continuously, a Warning Message is
displayed.
Priority
Medium
Device Action
Any alarms generated will be sent to the Response Center
once connection to the AT&T wireless network is established
Alarm Event
Yes. Message Button Flashes. Voice Message plays upon
pressing the Message Button.
Alarm Event
Reported to Lifeline?
This is an alarm that will self-cancel once connection to the
AT&T wireless network is re-established.
op
Reported/Displayed
Locally?
No. If connection to the AT&T wireless network is lost,
a Maintenance Signal cannot be sent by the Home
Communicator to the Response Center.
Supervision and Check-in Alarms (Informational Messages)
Ag
en
Alarm Event Type
Fi
lin
The alarms described below are automatically generated alarms designed to
periodically let the Response Center know that the Communicator and Help Buttons
are working properly. These alarms are silent and require no immediate action from the
User/Subscriber.
AUTO TEST CALL (aka Check-in) (7000C/7000L/ 7000MHB/7100MHB)
Alarm Event
Description
Auto Test calls are automatically generated silent alarms
designed to periodically let the Response Center know that
the Communicator or End Device is working properly.
Priority
N/A
Device Action
Operates normally
Alarm Event
Reported/Displayed
Locally?
No visual or audible alarm is generated by the devices.
Alarm Event
Reported
to Lifeline?
Yes. A silent Maintenance Signal is sent to the Response
Center by the Home Communicator or End Device. Upon
receiving the Maintenance Signal, the Response Center
prioritizes the response and contacts the Subscriber to verify
the status of their equipment.
Questions? Call 1-800-635-6156
67
SUPERVISION FAILURE (7000PHB/7000PHW/7000AHB/ 7000MHB/7100MHB)
Alarm Event
Description
End Devices periodically check-in to the Communicator.
If the Communicator has not received a check-in from the
End Devices for a week, then a silent alarm is sent to the
Response Center
Priority
N/A
Device Action
Operates normally
Alarm Event
Reported/Displayed
No visual or audible alarm is generated by the devices.
Locally?
Yes. A silent Maintenance Signal is sent to the Response
Center by the Home Communicator. Upon receiving the
Maintenance Signal, the Response Center prioritizes the
response and contacts the Subscriber to verify the status of
their equipment.
op
Alarm Event
Reported
to Lifeline?
ac Power Restored - Home Communicator (7000C/7000L)
If ac power is restored within 24 hours of the Communicator’s
“Low Battery + NO ac Power” alarm event occurring, then
the Communicator will report a silent alarm to the Response
Center
Priority
N/A
Device Action
Operates normally
Alarm Event
Reported/Displayed
Locally?
No visual or audible alarm is generated when ac power
is restored. Instead, the flashing message light / alarm
generated by the “ac power lost” is reset and the Message
button stops flashing.
Alarm Event
Reported
to Lifeline?
Yes. If ac power is restored within 24 hours of a reported low
battery + no ac condition, a Maintenance Signal is sent to
the Response Center, letting the Response Center know the
Home Communicator is receiving power.
Ag
en
Fi
lin
Alarm Event
Description
68
Questions? Call 1-800-635-6156
Priority of Device Error Alarms
The Communicator plays messages in the priority order shown in the table below
separated when multiple fault conditions are active simultaneously and the Message
button is pressed.
Audio Message
Wireless connection lost / No
Wireless Signal
“Unfortunately, the signal strength in this
location is not strong enough. Move your Home
Communicator to a different location.”
No Phone line
“Please check the phone line and connections”
External Phone off Hook
“A phone is off-hook. Please check other phones
in your home.”
Low Battery GoSafe Mobile
Button
“Please charge your Help Button as soon as
possible. The battery is very low.”
ac Power Loss
“No power is detected. Please check the
power cord.”
Communicator Low Battery
“The backup battery is low.”
Communicator has a Hardware
or Software Failure
“There is a fault with your Home Communicator.
Please contact Philips Lifeline.”
lin
“There is a fault with your Help Button. Please
contact Philips Lifeline.”
Fi
End Device has a: ‘Hardware
Failure’ OR ‘Software Failure’ OR
‘Battery Low’
op
Fault Condition
Ag
en
Delay in Determining Alarms
Reporting high priority help alarms from the End Devices to the Home Communicator
is done in less than a second when generated by a button press.
The HomeSafe AutoAlert and GoSafe Mobile Help Buttons provide an added layer of
protection by being able to detect falls under certain conditions. It takes approximately
35-40 seconds to determine that an activity that resembles a fall has occurred and for
the alarm signal to be sent. The alarm signal is sent from the Help Button to the Home
Communicator, which then sends the signal to the Response Center. If a fall is detected
by the GoSafe Mobile Button when outside of range of the Home Communicator, the
signal is sent directly to the Response Center via the AT&T wireless nework, if available.
Logging Alarms
All alarm events reported to the Response Center are logged by the Response Center.
There are no user accessible logs.
Questions? Call 1-800-635-6156
69
Safety and Regulatory
Compliance
IEC regulations
op
The HomeSafe/GoSafe Help Buttons and Home Communicator comply with the
relevant National and International standards listed in the Technical Section. They are
classified as medical electrical (ME) equipment in the US according to the FDA product
classification. According to Health Canada they are not classified as medical devices.
They fall under the Canada Consumer Product Safety Act.
System classification
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Radio specifications
The HomeSafe/GoSafe Help Buttons and Home Communicator are FDA Class II
devices. They are internally powered devices for continuous operation.
Ag
en
Fi
The HomeSafe/GoSafe Help Buttons and Home Communicator have radios with the
following characteristics: 3 channel frequency agility (917 MHz, 919 MHz, 921 MHz);
maximum EIRP -1.23 dBm; FSK digital modulation. It fully complies with FCC Part 15,
Section 15.249. Additionally, the 7100MHB complies with the FCC Part 15, 22 and 24
Subparts B, C and E. Its radio frequency transmitters have the following characteristics:
• Cellular 3G (824-849MHz and 1850-1910MHz transmission bands).
• WiFi (a, b, g) 2.4 GHz and 5GHz ISM band; maximum EIRP 15 dBm; OFDM
modulation
• Bluetooth ISM band 2.4GHz; maximum EIRP 2 dBm; GFSK modulation
FCC Notice to Users
FCC Regulations
The 7000L Home Communicator (landline) has been registered with the U.S. Federal
Communications Commission (FCC) in accordance with Part 15 and Part 68.
Notice
The FCC requires that the 7000L Home Communicator be connected to the
nationwide telephone network through a modular telephone jack (USOC RJ11C,
70
Questions? Call 1-800-635-6156
RJ11W, RJ14 or RJ31X). This equipment may not be used with coin telephone lines or
party lines. Contact the state public utility commission, public service commission or
corporation commission for more information.
Notification for the Telephone Company
Upon request of your local telephone company, you are required to provide them with
the following information:
1. The “Line” to which the 7000L Home Communicator is connected (that is, your
phone number); and
op
2. The Communicator’s FCC Registration Number and Ringer Equivalence Number
(REN). Those numbers are on the bottom of the 7000L Home Communicator. The
REN is used to determine how many devices may be connected to a telephone line.
Fi
Rights of the Telephone Company
lin
Excessive RENs on a telephone line may result in the devices not ringing in response
to an incoming call. In most, but not all, areas, the sum of RENs should not exceed
five (5.0). To be certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact your local telephone company. The REN for
the 7000L Home Communicator is part of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal
point (e.g., 03 is a REN of 0.3).
Ag
en
If the 7000L Home Communicator causes harm to the telephone network, the
telephone company will notify you in advance that temporary discontinuance of
service may be required. But if advance notice isn’t practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of your right to
file a complaint with the FCC if you believe it is necessary. The telephone company
may make changes in its facilities, equipment, operations or procedures that could
affect the operation of the equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modifications to maintain
uninterrupted service.
Interference Information: FCC Rules Part 15
HomeSafe/GoSafe FCC Regulations
The HomeSafe/GoSafe devices comply with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1) Device may not cause harmful interference
2) Device must accept any interference received, including interference that may cause
undesired operation.
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications not expressly
approved by Philips Healthcare, Home Monitoring, Lifeline Systems Inc. could void the
Questions? Call 1-800-635-6156
71
user’s authority to operate the equipment. The manufacturer is not responsible for any
radio or TV interference caused by unauthorized modifications to this equipment.
• Reorient or relocate the receiving antenna.
op
Note: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
lin
Radio interference
Ag
en
Fi
The GoSafe devices comply with FCC RF radiation exposure limits set forth for an
uncontrolled environment. For hand-held/body-worn operation, this equipment has
been tested and meets the FCC RF exposure guidelines. This transmitter must not be
co-located or operating in conjunction with any other antenna or transmitter. Use of
other accessories may not ensure compliance with FCC RF guidelines. Do not attempt
to repair or modify this equipment. Any repairs or alterations made by the User to
the equipment may void the warranty and compliance of the equipment. Changes or
modifications made to this equipment not expressly approved by Philips may void the
FCC authorization to operate this equipment. For assistance visit our website at www.
philips.com/support or call toll-free: 1-800-6635-7156
ACTA (Administration Council for Terminal Attachments) Information
The 7000L Home Communicator complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the bottom of the Communicator is a
label that contains, among other information, a product identifier in the format
US:AAAEQ##TXXXX. If requested, this number must be provided to the
telephone company.
A plug and jack used to connect this equipment to the premises’ wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted
by the ACTA. A compliant telephone cord and modular plug is provided with this
72
Questions? Call 1-800-635-6156
product. It is designed to be connected to a compatible modular jack that is also
compliant. See installation instructions for details.
If your home has specially wired alarm equipment connected to the telephone line,
ensure that the installation of the 7000L Home Communicator does not disable your
alarm equipment. If you have questions about what will disable alarm equipment,
consult your telephone company or a qualified installer.
lin
op
Caution
In order for “alarm dialing equipment” to be able to seize the phone line to report an
alarm or other event when other equipment (telephone, answering system, computer
modem, etc.) is connected to the same line is in use, “alarm dialing equipment” must
be connected to a properly installed RJ31X jack. The RJ31X jack must be connected in
series with, and ahead of, all other equipment attached to the same phone line. Series
installation of an RJ31X jack is depicted in the figure shown on page 44. If you have any
questions concerning these instructions, you should consult your telephone company
or a qualified installer about installing the necessary jack and alarm dialing equipment
for you. If you choose to install your system utilizing the RJ31X configuration, please
contact Philips Lifeline to obtain a phone cord for your home communicator that
supports RJ31X function.
Fi
Industry Canada Notice to Users
Ag
en
The HomeSafe/GoSafe devices comply with Industry Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions:
1) Device may not cause interference
2) Device must accept any interference, including interference that may cause
undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions
suivantes:
1) l’appareil ne doit pas produire de brouillage
2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si
le brouillage est susceptible d’en compromettre le fonctionnement.
Class B digital device notice
This Class B digital apparatus complies with Canadian ICES-003, RSS-Gen and RSS210. Cet appareil numérique de la classe B est conforme à la norme NMB-003, CNRGen et CNR-210 du Canada.
Questions? Call 1-800-635-6156
73
C
op
Compliance
Fi
lin
Caution
If the above diagram is not used, the 7000L Home Communicator cannot report an
alarm when other equipment (telephone, answering system, computer modem, etc.)
connected to the same phone line is in use. For the 7000L Home Communicator to
function properly with an RJ31X/CA38A type jack, a special phone cord is required.
The phone cord shipped with the 7000L Home Communicator will not support this
function. If you plan to use your system with this type of jack, please call Lifeline
technical support to order the proper cord to support this function.
Ag
en
The Philips Lifeline HomeSafe/GoSafe Wireless System complies with relevant
international and national standards and laws. Information on compliance will be
supplied on request by Philips Lifeline or your Philips Lifeline representative.
Intended Use
This Philips product is intended to be installed, used and operated only in accordance
with the safety procedures and operating instructions given in, the Quick Setup Guide
and the Instructions for Use for the purpose for which it was designed. The purpose for
which the product is intended is given below.
The Philips Lifeline Medical Alert Service and HomeSafe/GoSafe System uses a
wireless (7000C) or landline (7000L) Home Communicator with portable Help
Buttons that connect to an emergency help service. The HomeSafe Personal Help
Button (7000PHB) can be worn as a pendant or a wristband (7000PHW) and must
be activated manually. The HomeSafe AutoAlert Button (7000AHB) and GoSafe
74
Questions? Call 1-800-635-6156
Mobile Button (7000MHB/7100MHB) are worn as pendants and are capable of
detecting certain types of falls or being activated manually. When outside the range
of the Home Communicator, the GoSafe Mobile Button (7000MHB/7100MHB) can
also be used to directly connect to an emergency help service via the AT&T wireless
network. Help Calls can also be generated by pressing the Help button on the
Communicator.
Uses of the HomeSafe/GoSafe System for purposes other than those intended
and expressly stated by Philips Lifeline, as well as incorrect use or operation, may
relieve Philips Lifeline (or its agent) from all or some responsibility for resultant
non-compliance, damage or injury.
op
Essential performance
lin
The HomeSafe/GoSafe Help Buttons provide essential performance (EP) under normal
operating conditions (includes EMC exposure) only as a complete system, consisting of
the HomeSafe /GoSafe Help Buttons and the 7000C or 7000L Home Communicators.
The system achieves its essential performance by sending Help Calls to the Lifeline
Response Center. If the system is incapable of sending Help Calls, it will periodically
send a status alarm to the Lifeline Response Center.
Fi
Contraindications
Ag
en
Caution
The GoSafe devices may be contraindicated for any person who is connected to a
implanted electronic medical device or instrument such as a pacemaker or defibrillator.
This device may cause the electronic medical device to malfunction. Philips Lifeline
makes no claims or warranties, implied or otherwise, regarding the suitability of this
equipment for use with said implantable electronic medical devices, or any intercompatibility for concurrent operation thereof. Users who have such devices implanted
in their body and chose to use this equipment despite these stated Contraindications
do so at their own risk and without the consent of Philips Lifeline. In no case may
Philips Lifeline be held liable for events arising from use of this equipment concurrent
with said implantables within their body.
Compatibility
The products and systems described in this manual are compatible only with the
components described herein and should not be used in combination with any other
products or components unless such other products or components are expressly
recognized as compatible by Philips Lifeline.
Questions? Call 1-800-635-6156
75
Changes and/or additions to the product should only be carried out by Philips Lifeline
or by third parties expressly authorized by Philips Lifeline to do so. Such changes and/
or additions must comply with all applicable laws and regulations that have the force
of law within the jurisdiction(s) concerned, and with best engineering practice.
op
Warning
Changes and/or additions to the product that are carried out by persons without the
appropriate training and/or using unapproved spare parts may void the warranty.
As with all complex technical products, maintenance by persons not appropriately
qualified and/or using unapproved spare parts carries serious risks of damage to the
product and of personal injury.
Risks and Benefits
Fi
lin
The 7000L HomeSafe System depends on suitable connection to a landline
in order to communicate with the Philips Lifeline Response Center. The 7000C
HomeSafe System depends on suitable connection to the AT&T wireless network at
sufficient signal strength in order to communicate with the Philips Lifeline Response
Center. When outside the range of the Communicator the GoSafe Mobile Button
(7000MHB/7100MHB) also depends on suitable connection to the AT&T wireless
network at sufficient signal strength to function properly. As with all wireless devices,
the availability of the network cannot be guaranteed at any place or at any time.
Ag
en
The HomeSafe/GoSafe System depends on the user being capable of pressing a
Help Button when they are in need of help and also capable of pressing the Message
button on the Home Communicator for important recorded messages regarding the
status of the device(s). Any impairment the user may have in this regard should be
considered when using this product. The GoSafe Mobile System also depends on
the user being capable of re-charging the Mobile Help Button as indicated in this
Instruction.
Training
Reading and understanding these Instructions for Use and the Quick Setup Guide
serve as adequate training for the safe installation, use and disposal of the equipment.
Users of this product must review and understand the instructions for use document to
ensure safe and effective use.
If you require further information about training in the use of this product, please
contact Philips Lifeline or your Philips Lifeline representative.
76
Questions? Call 1-800-635-6156
Safety
Warning
Maintenance & faults: If any part of the product is known (or suspected) to be defective
or wrongly adjusted, DO NOT USE the product until a repair has been made. Operation
of the product with defective or wrongly adjusted components could expose the user
or the patient to safety hazards.
op
Safety awareness: Do not use this product for any application until you read and
understand the safety information, safety procedures and emergency procedures
contained in this SAFETY section. Operation of the product without a proper
awareness of how to use it safely could lead to fatal or other serious personal injury.
Safety devices: Never attempt to remove, modify, or otherwise defeat any safety
device on the product. Interfering with safety devices could lead to fatal or other
serious personal injury.
Fi
Electrical safety
lin
Intended use and compatibility: Do not use this product for any purpose other than
those for which it is intended. Do not use the product with any product other than
that which Philips Lifeline recognizes as compatible. Operation of the product for
unintended purposes, or with incompatible product, could lead to fatal or other
serious injury.
Ag
en
Warnings
• Do not remove covers or cables from this product. Dangerous electrical voltages are
present within this product. Removing covers or cables could lead to serious or fatal
personal injury.
• Covers or cables should only be removed by qualified and authorized service
personnel.
• Unplug the Communicator from the main electrical supply (power outlet) before
cleaning it.
Explosion safety
Warnings
• Do not use this product in the presence of explosive gases or vapors, such as
certain anesthetic gases.
Questions? Call 1-800-635-6156
77
• Do not use flammable or potentially explosive disinfecting sprays in the presence
of this product.
• Use of this product in an environment for which it was not designed can lead to
fire or explosion.
Caution
Portable and Mobile Phones: Portable and mobile RF communications can affect the
HomeSafe /GoSafe devices. Use caution when using such communication devices
within the specified range of the devices.
op
• Wireless communications equipment such as wireless home network devices,
mobile phones, cordless telephones and their base stations, and walkie-talkies
can affect this equipment and should be kept at least a distance 3.3 meters or 11
feet from the HomeSafe/GoSafe devices (based on a typical cell phone with a
maximum output power of 2 W).
Open source software
Fi
lin
The model 7100MHB GoSafe Pendant utilizes the Wiced™ SDK and associated third
party, open-source code and object files which are used under license from their
respective providers within the SDK. Wiced is a trademark of Cypress Semiconductor
Corporation.
SECURITY and PRIVACY-related controls that are supported
by the 7100 MHB:
Ag
en
• The 7100 MHB Device is sealed. The user has no access to any of the internal
components of the Device without violating/destroying the device enclosure.
• Specialized, precision manufacturing equipment is required to access the physical
components that store data within the Device.
• Data access interactions with the Device can only be facilitated using proprietary
equipment not distributed outside of Philips.
• Wireless/network transmissions made by the Device are made using secure
protocols and connections.
78
Questions? Call 1-800-635-6156
Maintenance
Expected Service Life
The Expected Service Life of the HomeSafe/GoSafe Devices are as follows:
• Wireless Communicator (7000C) – 4 years
• Landline Communicator (7000L) – 4 years
• HomeSafe Personal Help Button (7000PHB) – 5 years
• HomeSafe AutoAlert Help Button (7000AHB) – 1.5-2 years*
• GoSafe Mobile Help Button (7000MHB/7100MHB) – 2-3 years*
op
* The Service Life indicated above is based on the expected life of each device’s
internal battery. These figures assume a “normal average” usage. Actual performance
as experienced by the user may vary depending upon conditions such as charging/
discharging behavior, temperature, and other factors.
Power Supplies, Extension Cords and Power strips
Latex
Fi
lin
Please be sure to route the power supply cords to the power outlet in a way that
will prevent the cord from creating a tripping hazard or that will cause it to be other
interefered with by chairs or other furniture. Do not use extension cords or power strips
with these devices.
Ag
en
These products do not contain natural latex rubber or dry natural rubber in user or
operator accessible areas.
Passing the product on to another user (excludes GoSafe
Mobile Button)
This product cannot be passed to another user by an existing user. In the event an
existing user wishes to end their service, they must return the devices to Philips Lifeline
or their representative.
Questions? Call 1-800-635-6156
79
Technical Specifications
Standards Compliance
This device is designed to conform to the following standards:
• IEC/ANSI/ AAMI60601-1:2005/R(12)2012, 3rd edition, Part 1 – General requirements
for basic safety and essential performance.
• CSA C22.2 # 60601-1:2014 Ed.3 Medical Electrical Equipment – Part 1: General
Requirements For Basic Safety And Essential Performance.
op
• IEC/UL/CSA 60601-1, 2nd Edition (2003), `Medical Electrical Equipment, Part 1:
General Requirements for Safety’ (except for 7100MHB).
• IEC 62133, Safety requirements for portable sealed secondary cells, and for
batteries made from them, for use in portable applications.
• IEC 60601-1-2, 3rd Edition (2007-03), General requirements for safety – Collateral
standard: Electromagnetic compatibility - Requirements and tests
lin
• IEC 60601-1-4, 2nd Edition (2000), `Collateral standard: Programmable Electrical
Medical Systems’ (except for 7100MHB)
Fi
• IEC 62366, 1st Edition (2015), `Medical devices – Application of usability engineering
to medical devices’
Ag
en
• IEC 60601-1-6, 2nd Edition (2004), `Collateral standard: Usability’ (except for
7100MHB)
• IEC 60601-1-6, 3rd Edition (2013), `Collateral standard: Usability’
• IEC 60601-1-8, 2nd Edition (2006), `Collateral standard: General requirements,
tests and guidance for alarm systems in medical electrical equipment and medical
electrical systems’
• IEC 60601-1-11, 2nd Edition (2015) `Collateral standard: Requirements for medical
electrical equipment and medical electrical systems used in the home healthcare
environment’
• ISO 10993-1 Biological evaluation of medical devices – Part 1: Evaluation and testing
(Biocompatibility)
• ISO 14971, 2nd Edition (2007), `Medical devices – Application of risk management to
medical devices’
80
Questions? Call 1-800-635-6156
• CSA C22.2 No. 205-12 (2012), Signal Equipment(Canada).
• CFR47 FCC Part 15 Subpart B, Sections15.207 & 15.209;
• CFR47 FCC Part 15 Subpart C, Section 15.247.
• CFR47 FCC Part 15 Subpart E.
• RSS-210 Licence – Exempt Radio Apparatus: Category I Equipment
• RSS-247; Digital Transmission Systems (DTSs), Frequency Hopping Systems (FHSs)
and Licence – Exempt Local Area Network (LE-LAN) Devices.
op
• RSS-GEN General Requirements for Compliance of Radio Apparatus (Canada)
• ICES 003 Information Technology Equipment (Including Digital Apparatus) – Limits
and Methods of Measurement (Canda)
• CFR47 FCC Part 15 Subpart C, Section 15.249:2012 (7000AHB & 7000PHB)
lin
• CFR47 FCC Part 15 Subpart C, Section 15.249, October 1, 2011 (7000C, 7000MHB,
7100MHB)
• CFR47 FCC Part 68 (7000L)
Fi
UL1635, UL1637 and CSA 22.2 No. 205 Compliance
Ag
en
The maximum separation (range) of the equipment, under open field test conditions
and for comparative purposes only, is 600 feet. This range may be significantly
reduced when the equipment is installed in a typical home. The 7000MHB and
7100MHB comply to UL1635 and UL 1637 when the GoSafe pendants are within the
range of the communicators with which they are paired.
For compliance to UL 1637 for U.S. installations only:
A clear, plastic power supply retaining strip is provided in the packaging with this
system. Its purpose is to prevent the home communicator power supply from
accidentally pulling out of the ac wall outlet under force. To use:
1. Plug the home communicator power supply into the outlet you select to power your
system, following the instructions and precautions herein.
2. Clean the wall area roughly 3” on either side of the ac power outlet cover with
a paper towel or cloth and a general purpose household cleaner such as glass
cleaner. Do not use furniture polish or oil-based cleaners for this step as this
cleaning is to ensure that the adhesion area is devoid of any dirt, oil or grease that
would otherwise prevent the adhesive from sticking properly.
Questions? Call 1-800-635-6156
81
3. Spray the cleaner on the cloth and gently wipe the target area on either side of the
outlet cover as described in step 2. Do not spray the cleaner on the wall.
4. Ensure the area you cleaned in step 2 is dry prior to proceeding to the step 5.
5. Peel the release liner from the adhesive panels on the strip and affix it across the
back of the power supply, adhering the 2 adhesive panels to the wall on each side
of the ac power outlet cover.
Environmental – Help Buttons
Storage
Bathing*
Temperature
32° F to 104° F
(0° C to 40° C)
-4° F to 140° F
(-20° C to 60° C)
-Up to 122° F
(50° C)
Relative
Humidity
10 to 90% (non-condensing)
10 to 90% (noncondensing)
Atmospheric
Pressure
101 kPa to 80 kPa
(approximately 0-6600 ft/02000 m)
N/A
Altitude
6,600 feet (2 km) Maximum
N/A
lin
Ag
en
Fi
*For a maximum duration of 30 minutes.
82
op
Operating
Questions? Call 1-800-635-6156
Electrical
Wireless Communicator (7000C), Landline Communicator (7000L)
100-240 Vac, 50/60 Hz, 0.5 A (Power Supply Input)
dc Power Source (VDC)
4.8 Vdc, 2000mAH[2], Nickel Metal Hydride Battery
(Rechargeable[3] Internal Battery) 12 Vdc, 1.25 A (Power
Supply Output)
Type of Protection Against
Electric Shock
Class II (To be used with external Class II power
supply only)
Degree of Protection
Type BF Applied Part
Against Electric Shock
op
ac Voltage Source[1] (VAC)
Degree of Protection
Against Ingress of Water
Drip Proof, IP21
Mode of Operation
Continuous
Sound Pressure Level
92-106 dB at 1 kHz (measured 10 cm from the speaker)
HomeSafe Personal Help Button (7000PHB/7000PHW)
N/A, Internal Battery
dc Power Source (VDC)
3.2Vdc, 225mAh[2], Manganese Dioxide Lithium Coin
Primary Battery
Fi
Type BF Applied Part
Ag
en
Degree of Protection
Against Electric Shock
Class II
Type of Protection Against
Electric Shock
lin
ac Voltage Source[1] (VAC)
Degree of Protection
Against Ingress of Water
Water Resistant (1 meter, for 30 Minutes), IPX7
Mode of Operation
Continuous
Questions? Call 1-800-635-6156
83
HomeSafe AutoAlert Button (7000AHB)
N/A
dc Power Source (VDC)
3.6 Vdc, 1200mAh[2], Lithium-thionyl chloride (LiSOCl2) Primary Battery
Type of Protection Against
Electric Shock
Class II
Degree of Protection
Against Electric Shock
Type BF Applied Part
Degree of Protection
Against Ingress of Water
Water Resistant (1 meter, for 30 Minutes), IPX7
Mode of Operation
Continuous
op
ac Voltage Source[1] (VAC)
GoSafe Mobile Help Buttons (7000MHB/7100MHB)
N/A for 7000MHB/7100MHB. Battery charger rated:
100-240Vac, 50/60Hz, 0.5A
dc Power Source (VDC)
3.7 Vdc, 920mAh[2], Lithium Ion Rechargeable [4]
Battery
Type of Protection Against
Electric Shock
Class II
Fi
lin
ac Voltage Source[1] (VAC)
Degree of Protection
Against Electric Shock
Type BF Applied Part
Water Resistant (1 meter, for 30 Minutes), IPX7
Mode of Operation
Continuous
Sound Pressure Level
116-123 dB at 1 kHz (measured 1 cm from the speaker)
Ag
en
Degree of Protection
Against Ingress of Water
[1] The means of isolating the device from the supply mains is by disconnecting the device from the
wall outlet.
[2] The capacity restored by the cell varies according to current drain, temperature and cut-off.
[3] Recharging of the backup battery is done automatically, as needed, when the device is plugged into
an ac power outlet.
[4] Recharging of the GoSafe Mobile Button battery is done by the user as needed, when connected to
the charger.
84
Questions? Call 1-800-635-6156
Product Disposal – Environmental Requirements
Introduction
Philips Lifeline is committed to protecting the natural environment, and to helping
to provide for the continued safe and effective use of this product, through proper
support, maintenance and training. Therefore Philips products are designed and
manufactured to comply with relevant guidelines for environmental protection.
As long as the product is properly operated and maintained, it presents no
environmental risks. However, the product may contain materials, which could
be harmful to the environment if disposed of incorrectly. Use of such materials is
essential to performing the functions of the product, and to meeting statutory and
other requirements.
op
Final disposal of the product
“Final Disposal” is when the User disposes of the product in such a way that it can
no longer be used for its intended purpose. In the event a User wishes to end their
service or no longer needs the HomeSafe/GoSafe device, User must return the
device to Philips Lifeline or its representative for proper disposal.
Philips supports Users in:
• Recovering reusable parts.
lin
• Recycling of useful materials by competent disposal companies.
Fi
• Safe and effective disposal of this product
Electromagnetic Comparability – EMC
Ag
en
Medical electrical equipment can either generate or receive electromagnetic
interference. The HomeSafe/GoSafe devices have been evaluated for electromagnetic
compatibility (EMC) with the appropriate accessories according to IEC 6060-1
collateral standard IEC 60601-1-2:2007, the international standard for EMC for medical
electrical equipment.
The HomeSafe/GoSafe devices comply with relevant laws and standards on electromagnetic compatibility (EMC) for this type of product when used as intended. Such
laws and standards define both the permissible electromagnetic emission levels
from this product and its required immunity to electromagnetic interference from
external sources.
The HomeSafe/GoSafe devices must emit electromagnetic energy in order to
perform its intended function. Nearby electronic equipment may be affected. Medical
Electrical Equipment needs special precautions regarding EMC and needs to be
installed and put into service according to the EMC information provided in the
accompanying documents.
Questions? Call 1-800-635-6156
85
Other electronic products exceeding the limits defined in such EMC standards could,
under unusual circumstances, affect the operation of the product.
1. Medical Electrical Equipment needs special precautions regarding EMC and needs
to be installed and put into service according to the EMC information provided in the
Accompanying Documents.
2. Other equipment such as Portable and Mobile RF Communications Equipment may
interfere with the medical device even of the other equipment complies with CISPR
emission requirements.
op
3. T
 he use of accessories and cables other than those specified, with the exception
of those sold by the manufacturer may result in increased emissions or decreased
immunity of the equipment or system.
lin
EMC Informational Tables
4. T
 he equipment or system should not be used adjacent to or stacked with other
equipment and that if adjacent or stacked use is necessary, the equipment or
system should be observed to verify normal operation in the configuration in which
it will be used.
Ag
en
Fi
Table 1 – Guidance and Manufacturer’s Declaration – Emissions
The HomeSafe/GoSafe devices are intended for use in the electromagnetic
environment specified below. The 7000MHB and 7100MHB devices are provided
with a battery power adapter charger. The customer or user of the HomeSafe/GoSafe
should ensure that it is used in such an environment.
Emissions Test
Compliance
Electromagnetic Environment – Guidance
RF Emissions
CISPR 11
Group 2
RF Emissions
CISPR 11
Class B
The HomeSafe/GoSafe devices must emit
Electromagnetic energy in order to perform
its intended function. Nearby electronic
equipment may be affected.
Harmonics
IEC 61000-3-2
N/A for 7000PHB/
PHW, 7000AHB
and 7000MHB/
7100MHB.
Class A for charger
Flicker
IEC 61000-3-3
Complies
86
The 7000PHB/PHW, 7000AHB and
7000MHB/7100MHB are Battery Powered.
The 7000L and 7000C communicators and
the 7000MHB/7100MHB power chargers
are suitable for use in all establishments,
including domestic, and those directly
connected to the public low-voltage power
supply network that supplies buildings
used for domestic purposes.
Questions? Call 1-800-635-6156
Table 2 – Guidance and Manufacturer’s declaration – Immunity
The HomeSafe/GoSafe devices are intended for use in the electromagnetic
environment specified below. The customer or user of the HomeSafe/GoSafe should
ensure that it is used in such an environment.
EN/IEC 60601
Test Level
Compliance
Level
Electromagnetic
Environment – Guidance
Electrostatic
Discharge (ESD)
EN/IEC 61000-4-2
±6kV Contact
±8kV Air
±6kV Contact
±8kV Air
Floors should be wood,
concrete or ceramic tile.
If floors are synthetic the
relative humidity should be
at least 30%
Electrical fast
transient/burst EN/
IEC 61000-4-4
±2 kV for
power supply
lines ±1 kV for
input/output
lines
±2 kV for
power supply
lines
±1 kV line(s)
to line(s)±2 kV
line(s) to earth
±1 kV line(s)
to line(s)±2 kV
line(s) to earth
(only for devices with
battery charger power
supply-7000MHB &
7100MHB)
3A/m
Voltage dips,
short interruptions
and voltage
variations on
power supply
input lines EN/IEC
61000-4-11
<5% UT
(>95% dip in
UT) for 0.5
cycle. 40% UT
(60% dip in UT)
for 5 cycles.
Ag
en
(only for devices with
battery charger power
supply-7000MHB &
7100MHB)
3A/m
Power Frequency
50/60Hz Magnetic
Field EN/IEC
61000-4-8
70% UT (30%
dip in UT) for
25 cycles 5%
UT (>95% dip in
UT) for 5 sec.
Electrical power quality
should be that of a typical
commercial or hospital
environment.
lin
Surge EN/IEC
61000-4-5
Fi
(only for devices with
battery charger power
supply-7000MHB &
7100MHB)
op
Immunity Test
Mains power quality
should be that of a typical
commercial or hospital
environment.
Power frequency magnetic
fields should be that of
a typical commercial or
hospital environment.
<5% UT
(>95% dip in
UT) for 0.5
cycle. 40% UT
(60% dip in UT)
for 5 cycles.
Electrical power quality
should be that of a
typical commercial or
hospital environment.
During charging, if the
the user of the GoSafe
(7000MHB/7100MHB)
70% UT (30%
requires continued
dip in UT) for
operation during power
25 cycles 5%
mains interruptions, it is
UT (>95% dip
recommended that the
in UT) for 5 sec. GoSafe device power
adapter is powered from an
uninterrupted power supply
or a battery.
Questions? Call 1-800-635-6156
87
NOTE: UT is the a.c. mains voltage prior to application of the test level.
Table 4 – Guidance and Manufacturer’s declaration – Immunity
The HomeSafe/GoSafe are intended for use in the electromagnetic environment
specified below. The customer or user of the HomeSafe/GoSafeshould ensure that
it is used in such an environment.
EN/IEC 60601
Test Level
Compliance
Level
Electromagnetic Environment –
Guidance
Conducted
RF EN/IEC
61000-4-6
3 Vrms 150 kHz
to 80 MHz
Vrms*
D=1.17√P
D=0.35√P
80 to 800 MHz
op
Immunity
Test
D=0.70√P
800 MHz to 2.5 GHz
10 V/m
80 MHz to
2.5 GHz
10V/m
Portable and mobile communications
equipment should be separated from
the HomeSafe/GoSafe by no less
than the distances calculated/listed
below*:
D=(3.5/V1)(√P)
D=(3.5/E1)(√P)
80 to 800 MHz
D=(7/Eq)(√P)
800 MHz to 2.5 GHz
Ag
en
Fi
lin
Radiated RF
EN/IEC
61000-4-3
where P is the maximum power in
watts (W) and D is the recommended
separation distance in meters
(m). Field strengths from fixed RF
transmitters, as determined by an
electromagnetic site survey,(a) should
be less than the compliance level in
each frequency range.(b) Interference
may occur in the vicinity of
equipment marked with the following
symbol:
NOTE: Conducted RF Immunity does not apply to an internal battery operated devices
(7000PHB, 7000PHW, 7000AHB, 7000MHB and 7100MHB). Limit above is set for the
battery charger.
NOTE 1: At 80 MHz and 800 MHz, the higher frequency range applies.
88
Questions? Call 1-800-635-6156
NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation
is affected by absorption and reflection from structures, objects and people.
(a) Field strengths from fixed transmitters, such as base stations for radio (cellular/
cordless) telephones and land mobile radios, amateur radio, AM and FM radio
broadcast and TV broadcast cannot be predicted theoretically with accuracy.
To assess the electromagnetic environment due to fixed RF transmitters, an
electromagnetic site survey should be considered. If the measured field strength in the
location in which the HomeSafe/GoSafe equipment is used exceeds the applicable
RF compliance level above, the HomeSafe/GoSafe equipment should be observed to
verify normal operation. If abnormal performance is observed, additional measures
may be necessary, such as reorienting or relocating the HomeSafe/GoSafe equipment.
op
(b) Over the frequency range 150 kHz to 80 MHz, field strengths should be less
than 3 V/m.
Separation (m)
80 to 800MHz
d = 0.35√P
Separation (m)
800MHz to 2.5GHz
d = 0.70√P
0.01
0.117
.035
.07
0.1
0.37
.11068
.22136
1.17
.35
.7
3.7
1.1068
2.2136
11.7
3.5
10
Separation (m)
150kHz to 80MHz
d = 1.17√P*
Ag
en
Max Output
Power (Watts)
Fi
lin
Table 6 – Recommended Separations Distances between Portable and Mobile RF
Communications equipment and HomeSafe/GoSafe devices
The HomeSafe/GoSafe are intended for use in the electromagnetic environment in
which radiated disturbances are controlled. The customer or user of the HomeSafe/
GoSafe can help prevent electromagnetic interference by maintaining a minimum
distance between portable and mobile RF Communication Equipment and HomeSafe/
GoSafe as recommended below, according to the maximum output power of the
communications equipment.
100
For transmitters rated at a maximum output power not listed above, the recommended
separation distance d in meters (m) can be estimated using the equation applicable to
the frequency of the transmitter, where P is the maximum output power rating of the
transmitter in watts (W) according to the transmitter manufacturer.
NOTE 1: At 80 MHz and 800 MHz, the separation distance for the higher frequency
range applies.
NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation
is affected by absorption and reflection from structures, objects, and people.
Questions? Call 1-800-635-6156
89
Symbols
Symbol
Description
Symbol for dc (direct current) power.
Polarity symbol. Indicates that the center (tip) of the output plug is
Positive (+) and the barrel of the output plug is Negative (-).
The power supply efficiency performance is Level 5, indicating a
high standard in use efficiencies and no-load power consumption.
op
Symbol to indicate for indoor use only.
The CE Mark is a conformity symbol for European countries. The
symbol stands for Conformité Européenne.
A Class II or double insulated electrical device. This is one which
has been designed in such a way that it does not require a safety
connection to electrical earth (ground).
Fi
lin
The TÜV logo is a certification mark of TÜV Rheinland, a Nationally
Recognized Testing Laboratory (NRTL). The “C” on the left of the
mark denotes compliance in Canada and the “US” on the right
indicating compliance for the US.
Ag
en
The symbol for WEEE — Waste Electrical and Electronic
Equipment. This symbol indicates that when the end-user wishes
to discard this product, it must be sent to separate collection
facilities for recovery and recycling. Note: Please return the
HomeSafe/GoSafe devices to Philips Lifeline or your Philips
Lifeline representative for proper disposal.
The ETL Listed Mark – demonstrates compliance to the
requirements of widely accepted product safety standards, as
determined through independent testing and periodic follow-up
inspections by a Nationally Recognized Testing Laboratory (NRTL).
The “C” on the left of the mark denotes compliance in Canada and
the “US” on the right indicating compliance for the US.
The IP Code, or Ingress Protection Rating, classifies and rates
the degree of protection provided against the intrusion of solid
objects (including body parts such as hands and fingers), dust,
accidental contact, and water in mechanical casings and with
electrical enclosures. A rating of IP21 provides a protection against
access to hazardous parts with a finger and ensures dripping water
(vertically falling drops) has no harmful effect on the device.
90
Questions? Call 1-800-635-6156
Device is protected against the effects of continuous immersion in
water (up to 1 m of submersion for a maximum of 30 minutes).
Type BF Applied Part
Consult accompanying instructions for use.
op
Symbol for non-ionizing radiation. Indicates that the device(s)
include(s) RF transmitters.
Indicates the device manufacturer.
Fi
Use by Date.
lin
Indicates the date when the device was manufactured.
Indicates the manufacturer’s batch code so that the batch or lot
can be identified.
Ag
en
Indicates the manufacturer’s catalog number so that the device
can be identified.
Indicates the manufacturer’s serial number so that a specific
device can be identified.
To identify the temperature limits, for example on transport
packaging to indicate limits within which the package has to
be kept and handled. The temperature values may be shown
adjacent to the symbol.
To indicate the acceptable upper and lower limits of relative
humidity for transport and storage.
Refer to instruction manual/booklet
Questions? Call 1-800-635-6156
91
C
op
lin
Fi
Ag
en
© 2017. All rights reserved.
Signal range may vary due to
environmental factors.
P/N 0940837 Rev. F
Philips Lifeline
111 Lawrence Street
Framingham, MA 01702-8156
Tel: 1-800-451-0525
www.lifelinesystems.com
Philips Lifeline Canada
95 Barber Greene Road, Suite 105
Toronto, Ontario, Canada M3C 3E9
Tel: 1-800-387-8120
www.lifeline.ca

---

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