Lifeline Systems 7101MHB GoSafe and GoSafe 2-Mobile Help Button for a Personal Emergency System (PERS) User Manual Users manual 1

Lifeline Systems Inc GoSafe and GoSafe 2-Mobile Help Button for a Personal Emergency System (PERS) Users manual 1

Users manual 1

Includes: GoSafe Mobile System and HomeSafe SystemInstructions for useMedical Alert ServiceInstructions for useAgency Filing Copy
2Questions? Call 1-800-635-6156ContentsPhilips Lifeline Service .................................4Welcome to Philips LifelineSetting up your Lifeline ServiceResponders and People to NotifyCalling for help inside your homeSignal RangeBattery informationEquipment serviceContact Philips Lifeline or your representativeHomeSafe System and GoSafe Mobile System Communicators – General Information ................. 15Safety information regarding the Home CommunicatorCleaningBackup batteryLandline Communicator (7000L) ......................18DescriptionSafety informationWireless Communicator (7000C) ......................22DescriptionSafety informationHomeSafe System and GoSafe Mobile System Help Buttons – General Information ...................25Compatible Home CommunicatorsSetting up a replacement Help ButtonCleaningAgency Filing Copy
3Questions? Call 1-800-635-6156HomeSafe Personal Help Buttons (7000PHB or 7000PHW) .............................30Using the wristbandAdjusting the neck cordBatteryRecommended usageHomeSafe AutoAlert Button (7000AHB) ...............34BatteryRecommended usageGoSafe Mobile Button (7000MHB/7100MHB) .......... 41Charging the batterySleep modeRecommended usageAlarms ..............................................55Communicator AlarmsGoSafe Mobile Help Button AlarmsAlarm Descriptions / Summary TablesSafety and Regulatory Compliance ....................70IEC regulationsSystem classicationRadio specicationsFCC Notice to UsersRadio interferenceIndustry Canada Notice to Users Class B digital device notice ComplianceIntended UseContraindications CompatibilityRisks and BenetsTrainingSafetyOpen source software MaintenanceTechnical SpecicationsAgency Filing Copy
4Questions? Call 1-800-635-6156Philips Lifeline ServiceWelcome to Philips LifelineThank you for choosing the Philips Lifeline Medical Alert Service. Please refer to the Quick Setup Guide provided for instructions on setting up your equipment. These Instructions for Use will provide you with information about your equipment and the Lifeline Medical Alert Service. Please read this manual and the Quick Setup Guide carefully, and note the Warnings and Cautions. If you have questions, call Lifeline at any time using the number at the bottom of the page. Please save this manual in case you need to refer to it later.Please pay special attention to all the instructions provided in the Warning and Caution sections. A Warning alerts you to a potential serious outcome, adverse event or safety hazard. Failure to observe a warning may result in death or serious injury to the user or patient. A Caution alerts you to where special care is necessary for the safe and eective use of the product. Failure to observe a caution may result in minor or moderate personal injury or damage to the product or other property, and possibly in a remote risk of more serious injury, and/or cause environmental pollution. Agency Filing Copy
5Questions? Call 1-800-635-6156These Instructions for Use and the Quick Setup Guide describe the most extensive conguration of the product, with the maximum number of options and accessories. Not every function described may be available on your product.This manual covers the following: Landline Communicator (7000L)A Communicator that connects to Lifeline using your home’s existing landline telephone service. Compatible landline telephone service is required for proper operation.Wireless Communicator (7000C)A Communicator that connects to Lifeline using the AT&T wireless network. Wireless service is provided as part of your Lifeline Service; no additional wireless equipment is needed.Agency Filing Copy
6Questions? Call 1-800-635-6156HomeSafe Personal Help Button (7000PHB and 7000PHW)HomeSafe AutoAlert Button (7000AHB)GoSafe Mobile Buttons (7000MHB/ 7100MHB)Works within the range of your CommunicatorWorks outside* your home Can be worn around neck as a pendantCan be worn on a wristband Can detect falls** in your home  Can detect falls** outside* your homeHas a built-in speaker and microphone* When access to the AT&T wireless network is available.** The HomeSafe AutoAlert Button and GoSafe Mobile Buttons provide an extra layer of protection by placing a Help Call if a fall is detected and you can’t push the Button. Not all falls can be detected. If you need help, press your Help Button.Help call in progress. Please wait.Hello, Mrs. Smith.Welcome toPhilips Lifeline.Help call in progress. Please wait.Hello, Mrs. Smith.Do you need help?Help call in progress. Please wait.Hello, Mrs. Smith.Do you need help?Agency Filing Copy
7Questions? Call 1-800-635-6156Setting up your Lifeline ServiceBefore you can use your system, your Communicator must be properly set up, and the signal range of your Help Button must be determined. Please see the Quick Setup Guide for instructions on how to set up your system and test the signal range of your Help Button. If you have any questions, please contact Philips Lifeline or your representative. Responders and People to NotifyWhat is a “Responder”?If you should need emergency assistance and activate your Pendant, a responder is someone you want Philips Lifeline to contact to physically go to you and help you. As a Lifeline subscriber, you should have designated people who have agreed to be “Responders.” These are people whom Lifeline should call in an emergency, when appropriate. Examples include: neighbors, friends, relatives, your current nursing aide, etc.Choosing a ResponderIt is best to choose a Responder who:• Has a key to your home or knows where one is located (perhaps in a key lockbox)• Could come to help you at dierent times of the day or night• Lives or works within 10 minutes of where you live• Has a phone, preferably a cell phone• Ideally has a driver’s license and access to a vehicle• Is physically capable of assisting you.Agency Filing Copy
8Questions? Call 1-800-635-6156If you are using the GoSafe Mobile System, choose a Responder who can also:• Drive to your location, whether you are at home or away from home, and provide help if neededInformation Lifeline needs about RespondersPlease ensure that Lifeline has the following information about each person acting as a Responder:• Name• Phone numbers – home, work and cell phone• Whether or not the Responder has a key to your homeIt’s very important that you keep your Responders and their contact information up to date. Remember to contact Lifeline if one of your Responders is no longer able to assist you or if they get a new telephone number. Most importantly, if you list someone as a Responder, make sure you tell that person that you have done so, and that they agree to act as a Responder.Please contact Lifeline for any questions about selecting or being a Responder.Who are “People to Notify”?If you call for help, Lifeline will contact the “People to Notify” to let them know that you received assistance. “People to Notify” will not be contacted to help you, unless they are also on your list of “Responders.”Agency Filing Copy
9Questions? Call 1-800-635-6156Calling for help inside your home1. Press the Help Button that you wear or the gray Help button on the top of your Home Communicator. You can press either button, but you do not need to press both. The Home Communicator will beep and dial the Lifeline Response Center. Note: The Response Center is available 24 hours a day, 365 days a year. A trained Personal Response Associate is always available to assist you.Help call in progress. Please wait.Hello, Mrs. Smith.Do you need help?2. The Home Communicator calls the Response Center. When it dials the Response Center, the Home Communicator will repeatedly say: “Your Help Call is in progress; please wait.” Once it connects with the Response Center, it will say: “Your call has been connected; Lifeline will be right with you.”3. The Response Center will answer the call. A Response Associate will speak to you through the Home Communicator’s built-in speaker and hear you through the Home Communicator’s highly sensitive microphone. He/she will ask if you need help. If you do not need help, just tell the Response Associate that no help is needed.Agency Filing Copy
10 Questions? Call 1-800-635-6156Note: If you cannot speak or be heard, the Response Associate will try calling you back. If you cannot answer or if the Response Associate cannot hear you, Lifeline will contact your Responders or emergency services. If you are using GoSafe, the Response Associate will rst call the Home Communicator. If they cannot hear you, they will try calling the GoSafe Help Button. If they still cannot hear you, they will contact your Responders or emergency services.4. The Response Center will assess the situation. If help is needed, the Response Associate will contact your list of Responders (i.e., a caregiver, neighbor, loved one) or emergency services in accordance with your request.* 5. Once your Responder or the emergency service arrives, they should press your Help Button to let Lifeline know that help has arrived. The Response Associate will contact the household to conrm that you received the help that you needed. 6. Once Lifeline conrms that you have been assisted, a Response Associate will contact the “People to Notify” you’ve designated, letting them know you needed and received help.Note: If you accidentally press your Help Button, a Response Associate will respond to your call and ask if you need help. Just tell them that it was pressed accidentally and that you * In the case of a fall detected, if the Response Associate cannot hear you and/or is unable to contact you through your GoSafe 2 Pendant or your alternate contact numbers such as your home or cell phone, emergency services will be contacted to respond. Please contact Philips Lifeline if you wish to opt out of this escalation protocol.Agency Filing Copy
11Questions? Call 1-800-635-6156do not need assistance. Don’t be concerned that you are bothering Lifeline; we just want to be sure that you are alright. Signal Range CautionPlease see the Quick Setup Guide located in the box for instructions on how to set up your system and test the signal range of your Help Button. The Communicator must be properly set up, and the signal range of the Help Button must be tested prior to use. The Help Button is a Radio Frequency (RF) device that transmits a signal to a compatible Lifeline Communicator. A Signal Range Test is required to determine the areas in and around your home from which your Help Button can signal to the Home Communicator. Be sure to thoroughly test the Signal Range of your system from all areas in and around your home.Your Help Button and Home Communicator provide coverage inside your home and may provide coverage in the area immediately outside (in the yard, etc.). If you live in an apartment building or condominium, you may have coverage in areas immediately outside your apartment (e.g., the hallway, stairway, or another oor of the building). The signal range may be aected by environmental factors, including building materials, large masses covering the Help Button (i.e. a person falling on top of it) and submersion in liquid. The Signal Range Test will determine your coverage range, which is the distance you can move away from your Home Agency Filing Copy
12 Questions? Call 1-800-635-6156Communicator and still call for help. If you press your Help Button outside of your apartment, but still within the range of the Home Communicator, help will be sent to the location of the Home Communicator. Lifeline links your home address on-le in your subscription to your Home Communicator equipment identication number. Do not move your Home Communicator to a new address without rst notifying Lifeline and providing the new address. See page 14 for more information.Note: If you have the GoSafe Mobile Button you can call for help outside the range of your Home Communicator as well, when the AT&T Wireless network is available. Help will be sent to your location. Please refer to page 45 for further information.Signal Range TestYou should conduct a Signal Range Test during installation, and if you move your Home Communicator to a dierent location in your home.1. Make sure that your Home Communicator is ON and that you have your Help Button in hand.2. PRESS and HOLD DOWN the Message button. The Home Communicator will beep and announce: “Continue to hold the Message button for AutoLearn. When you are ready for Range Test, please release the Message button.”Agency Filing Copy
13Questions? Call 1-800-635-61563. Release the Message button. The Home Communicator will announce: “Please press the ashing orange Message button after you have completed the range test. Begin Signal Range Test.” The Home Communicator is now in Signal Range Test mode. Proceed to step 4. You will exit this mode in step 6.4. Press your Help Button. The Home Communicator will beep and play a voice message and the light on your Help Button will ash green to indicate that the Home Communicator has received the signal.5. Move to other parts of your home and press your Help Button again. Listen for the beep and check to see if the green light is ashing.6. Once you have tested dierent locations in your home and immediately outside your home, return to the Home Communicator and press the ashing orange Message button. Your system will exit range test mode.Battery informationAll Philips Lifeline equipment contains batteries that can only be replaced by Philips Lifeline in the factory, or in some cases, by a qualied technician in the eld. No batteries in the equipment are user-serviceable. The equipment will automatically send a silent maintenance signal to Lifeline when the battery needs to be replaced. Philips Lifeline or its representative will contact you directly to make arrangements for a replacement.Agency Filing Copy
14 Questions? Call 1-800-635-6156Equipment serviceEvery Home Communicator and Help Button is manufactured to high quality standards. Philips Lifeline equipment can only be factory-serviced by Philips Lifeline. The HomeSafe/GoSafe devices perform periodic diagnostic self-tests to verify their functionality. If you ever experience issues with your equipment, or if it becomes damaged, please contact Philips Lifeline or your representative.Contact Philips Lifeline or your representative • If you would like to transfer your service to a new or second home.• If your Responder or People to Notify list needs to be updated. It is important that your list is up to date with the correct people and telephone numbers.• If someone else in your home needs to use the Lifeline Service. More than one person living in the same household can have the service.Agency Filing Copy
15Questions? Call 1-800-635-6156HomeSafe System and GoSafe Mobile System CommunicatorsGeneral Information CautionSafety information regarding the Home Communicator1. The Home Communicator must be placed in an indoor living area. Please keep in mind that sunlight may make it dicult to see the status lights. 2. Make sure that you do not plug your Home Communicator into a power outlet that is controlled by a wall switch because someone could accidentally turn o the wall switch - interrupting ac power to your Home Communicator. 3. Do not place anything on top of the Home Communicator. The Help button and the Message button must always be visible and accessible.4. The Home Communicator contains a speaker and microphone. Take care not to block these, since doing so will make it dicult for you to communicate with Lifeline. See p. 18-19.5. Make sure your Home Communicator is away from any clutter or any object that might block its ability to receive a signal from the Help Button. The Home Communicator should not be placed on or near your refrigerator or any type of metal cabinet or bookcase, since this may limit the overall Signal Range of the system.Agency Filing Copy
16 Questions? Call 1-800-635-61566. To reduce the risk of electrical shock or re, do not place the Home Communicator in or near water or other liquids.7. Never carry the Home Communicator by the cord or yank on the cord to disconnect the plug from a power outlet. Instead, grasp the plug and pull to disconnect. Periodically inspect electrical cords and cables for damage or signs of wear.CleaningKeep the Home Communicator free of dust by wiping it with a soft cotton cloth. If additional cleaning is required, follow the steps below: 1. Move the power switch on the back of the Home Communicator to the OFF position and unplug the power cord from the power outlet. If you have the Landline Communicator, unplug the telephone cord from the wall jack. Warning Always unplug the Communicator from the power outlet before cleaning to prevent electric shocks. CautionNote: You cannot call for help while the Home Communicator is o. Accordingly, you may wish to have a family member or caregiver present while you are cleaning your Home Communicator. Be sure to switch your Home Communicator “on” again in Step 3.2. Slightly dampen a soft cloth with a mild soap and water and gently wipe the surfaces clean. Do not spray cleaners Agency Filing Copy
17Questions? Call 1-800-635-6156directly on the Home Communicator. Do not use detergent or abrasive cleaners on your Home Communicator. 3. Reconnect the power cord to the power outlet. If you have the Landline Communicator, reconnect the telephone cord to the wall jack, and then move the power switch on the back of the Home Communicator to the ON position. 4. Test your system by pressing your Help Button. Tell the Response Associate that you are just testing your equipment after cleaning it and that no help is needed. Caution Never allow water or other liquids to enter the product, since these may cause electrical short-circuits or metal corrosion. Do not spray water or cleaners directly on your Home Communicator. Excessive moisture could get inside the Home Communicator and cause damage.Backup batteryYour Home Communicator uses a factory-installed battery for back up. If you lose power, the backup battery begins to work automatically. The Communicator will send a silent signal to Lifeline to indicate that the Communicator is using its backup battery. The backup battery can last for up to 30 hours, depending on the battery age, charge condition at point of ac power loss and environmental conditions. If your Communicator battery needs to be replaced, a silent signal will be sent to Lifeline, and Lifeline or your representative will contact you to arrange for a replacement.Agency Filing Copy
18 Questions? Call 1-800-635-6156Landline Communicator (7000L) Help button• Press to send a Help Call to the Response Center• Flashes red while a Help Call is connecting and after Lifeline has contacted your Repsonders or emergency services• Steady red when a Help Call is connected Message button • Used during the setup process• When the button is ashing orange, press to hear a status messageDescription Microphone• Used to talk to LifelineGreen status light• Steady green when the Communicator is powered ON. Flashes green when the Communicator is running on backup battery (indicating ac power loss).Agency Filing Copy
19Questions? Call 1-800-635-6156Volume controlControls the volume of the speaker on the Communicator Green phone jackUsed to connect the Communicator to your household phone jack Blue phone jackAllows you to connect a telephone to the Communicator (optional) Power switchUsed to turn the Communicator ON or OFF. The Communicator must be ON for your Lifeline service to work.Agency Filing Copy
20 Questions? Call 1-800-635-6156 CautionSafety information1. If you have multiple phones in your home, and any of them are left o the hook, the Home Communicator will not be able to place a Help Call. This problem can be addressed by plugging the Home Communicator phone cord into an RJ31X/CA38A type jack, sometimes referred to as a “line seizure jack”, on your main phone line. Contact your phone company or a local home security system provider for further assistance with this option. If (and only if) there is only one phone jack in your home, there is an RJ31X jack in the Home Communicator that is designed to seize the line if installed properly. Please refer to the Customer Premises Equipment and Wiring diagram on page 72 in the Safety and Regulatory Compliance section. For the 7000L Home Communicator to function properly with an RJ31X/CA38A type jack, a special phone cord is required. The phone cord shipped with the 7000L Home Communicator will not support this function. If you plan to use your system with this type of jack, please call Lifeline technical support to order the proper cord to support this function.2. This product cannot be used on party lines/shared service lines.3. If you have DSL Internet service, you will need to install a DSL lter between your phone jack and the Home Communicator. Contact your phone company to obtain a DSL lter or purchase one from a local electronics store.Agency Filing Copy
21Questions? Call 1-800-635-6156 Warning Using telephone services provided via the internet, broadband, VoIP, or any other nontraditional telephone service presents additional risks for non-transmission of signals from the Equipment, and the Equipment may not operate as intended. Contact Lifeline if you have questions in this regard. If your landline phone service is deemed not compatible with the 7000L Home Communicator, a 7000C Wireless Home Communicator may possibly be used to provide Lifeline service, depending on cellular signal strength and coverage in your area.Agency Filing Copy
22 Questions? Call 1-800-635-6156Wireless Communicator (7000C)DescriptionHelp button• Press to send a Help Call to the Response Center• Flashes red while a Help Call is connecting and after Lifeline has contacted your Repsonders or emergency services• Steady red when a Help Call is connected Message button • Used during the setup process• When the button is ashing orange, press to hear a status messageMicrophone• Used to talk to LifelineGreen status light• Steady green when the Communicator is ON. Flashes green when the Communicator is running on backup battery (indicating ac power loss).Agency Filing Copy
23Questions? Call 1-800-635-6156Volume controlControls the volume of the speaker on the Communicator Signal strength Indicates the strength of the cellular signal available to the Communicator.*Power switch Used to turn the Communicator ON or OFF. The power switch must be ON at all times for your Lifeline service to work.* Signal strength may vary due to environmental factors. Proper function is dependent on availability of the AT&T wireless network at a sucient signal strength in the installation environment.Agency Filing Copy
24 Questions? Call 1-800-635-6156Safety informationThe Wireless Communicator (7000C) uses the AT&T wireless (cellular) network to communicate with the Lifeline Response Center. 1. The strength of the wireless signal may be stronger in some areas of your home than others. When you set up your Home Communicator, look at the signal strength indicator on the back of the Home Communicator. The number of green bars that are glowing indicate the signal strength; the more bars you see, the stronger the signal. Place your Home Communicator in a location where you spend the majority of your time, and the signal strength indicator shows two or more bars. 2. If the AT&T wireless network experiences an outage or the Home Communicator has insucient signal to operate properly, the Message button on top of the Home Communicator will ash. The Home Communicator will not be able to send a Help Call to Lifeline during this time. If you press your Button and the AT&T wireless network is not available, you will hear a message saying: “Your call cannot be connected. There is no signal strength. Move your Home Communicator to a dierent location.” Try moving the Home Communicator to a dierent location in your home. Once the signal is restored, you will hear a message saying: “Connection has been restored.” Your Help Call will then be dialed. If you have an emergency and your home communicator cannot connect to the wireless network, dial 911 from your home phone.Agency Filing Copy
25Questions? Call 1-800-635-6156HomeSafe System and GoSafe Mobile System Help ButtonsGeneral InformationThe information in this section applies to all types of wearable Help Buttons. Compatible Home CommunicatorsThe HomeSafe Personal Help Buttons, the HomeSafe AutoAlert Button, and the GoSafe Mobile Buttons (p. 6) are compatible only with the following Philips Lifeline Home Communicators:• Landline Communicator (7000L)• Wireless Communicator (7000C)Setting up a replacement Help ButtonIf you lose the Help Button provided with your System, or if the battery in it runs low, a replacement may be provided. If you receive a replacement Help Button, you will need to set it up to work with your Home Communicator. You’ll need to be within arm’s reach of the Home Communicator to set up your replacement Help Button. If you have any concerns about being able to complete this process, you may wish to have a friend or family member present to assist, or you can call Philips Lifeline for assistance.Agency Filing Copy
26 Questions? Call 1-800-635-6156If more than one Help Button is used in your home (e.g. - if you and your spouse both have the Lifeline service), gather them all for this process. You will need to reprogram all of them, even if you are only replacing one of them. Be sure to set aside the Help Button that is being replaced (your old button) to avoid confusing new and old Help Buttons.1. Make sure that your Home Communicator is ON and that you have your replacement Help Button in hand.2. PRESS and HOLD DOWN the Message button on the Home Communicator. The Home Communicator will beep and announce: “Continue to hold the Message button for AutoLearn. When you are ready for Range Test, please release the Message button.” Do not release the Message button until you get to Step 4.3. Continue to hold down the Message button on your Home Communicator. With your other hand, press the wearable Help Button. You will hear a long beep and a voice message saying: “Your Lifeline Help Button is now auto-learned and ready to use.” The Communicator will also announce the four large digits that appear on the back of your Help Button. This will indicate that the Help Button is working with the Home Communicator. If the AutoLearn process fails, please contact Philips Lifeline or your representative.4. Repeat step 3 to reprogram all the other Help Buttons in your home. Then, release the Message button on the Home Communicator. The Home Communicator will announce: Agency Filing Copy
27Questions? Call 1-800-635-6156“Please press the ashing Message button after you have completed the range test. Begin Signal Range Test.” (see p. 11)5. Press your Help Button. The Home Communicator will beep and the light on your Help Button will ash green to indicate that the Home Communicator has received the signal.6. Move to other parts of your home and press your Help Button again. Listen for the beep and check to see if the green light on the Button is ashing.7. Once you have tested dierent locations in your home and immediately outside your home, return to the Home Communicator and press the ashing orange Message button.CleaningYour Help Button is waterproof (IPX7, 1 meter for 30 minutes), so you can submerge it in warm water for easy cleaning. 1. Wash your wrist strap or adjustable neck cord with a mild liquid dishwashing detergent. 2. Wash the Help Button under warm running water. You may also gently wipe it with an isopropyl (rubbing) alcohol wipe or a cotton pad moistened with alcohol. However, do not soak it in alcohol. 3. Blot excess moisture with a towel and allow the Help Button to nish air-drying while you’re wearing it. Note: If you accidentally push your Help Button during cleaning, please simply tell the Personal Response Associate that you accidentally pressed the Button.Agency Filing Copy
28 Questions? Call 1-800-635-6156 Warnings• Any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guard rails, or who might encounter other protruding objects upon which the cord can become tangled.• Philips Lifeline neck cords contain a special fuse (see image on right) designed to break away under certain conditions to reduce the remote risk of strangulation. If this fuse breaks apart, contact Philips Lifeline or your representative for a replacement neck cord, as the fuse cannot be repaired or re-used.• Do not use any neck cord other than the one provided by Philips Lifeline or your representative. Other neck cords may not provide the feature to break apart therefore increasing the risk of strangulation. • Do not tie a knot in your neck cord since this may prevent the break away feature from working properly. • There are no user-serviceable parts inside the Help Button. Do not attempt to open or modify the device.• The Help Button contains a lithium battery that must be disposed of properly. Do not discard the Help Button in the trash or expose it to ames or intense heat. • The Help Button is not suitable for use in the presence of ammable anesthetic mixtures with air or with oxygen or nitrous oxide.8235Model: 7000PHB2000148235-YYYYMMDDFCC: BDZ70 00PHBIC: 655C-7000 PHB82352000148235-YYYYMMDDFCC: BDZ70 00AHBIC: 655C-7000AHBModel: 7000AHB82352000148235-YYYYMMDDFCC: BDZ7000AHBIC: 655C-7000AHBModel: 7000AHBAgency Filing Copy
29Questions? Call 1-800-635-6156• Do not put your Help Button through the dishwasher, clothes washer or dryer. Please be sure to remove your Help Button from articles of clothing that are being dry-cleaned.• Excessive heat may damage your Help Button. Do not leave your Help Button on the dashboard of your car or on a windowsill that receives direct sunlight. Likewise, do not wear your Help Button into a hot tub or sauna. Normal bathing and showering temperatures WILL NOT damage your Help Button. Caution• Your Help Button may interfere with certain medical equipment, such as magnetic resonance imaging (MRI), X-ray machines, as well as metal detectors.Agency Filing Copy
30 Questions? Call 1-800-635-6156HomeSafe Personal Help Buttons (7000PHB, 7000PHW) The HomeSafe Personal Help Button can be congured to be worn on the neck (PHB) or wrist (PHW) and allows you to connect to the Lifeline Response Center 24 hours a day, 7 days a week. When you press your Help Button, it transmits a signal to your Home Communicator. The Home Communicator then calls the Lifeline Response Center for you. You must be within the range of the Home Communicator for your Help Call to be placed. This range is established during the range test portion of the installation procedure. and is variable based on the environment.8235Model: 7000PHB2000148235-YYYYMMDDFCC: BDZ70 00PHBIC: 655C-7000 PHB82352000148235-YYYYMMDDFCC: BDZ70 00AHBIC: 655C-7000AHBModel: 7000AHB82352000148235-YYYYMMDDFCC: BDZ7000AHBIC: 655C-7000AHBModel: 7000AHBFront viewIndicator light – Flashes green during range testing. Flashes red when the Communicator has received a Help Call signal.Button area – Press here to send a Help Call to the Lifeline Response Center.Agency Filing Copy
31Questions? Call 1-800-635-6156Explanation of symbolsRear viewProduct code: Report this code if you ever have to replace the unitAttention: Read the Instructions for Use for important informationType BF applied partSerial number and date of manufactureFederal Communications Commission IDIndustry Canada IDModel NumberInterference to electronic equipment may occur in the vicinity of devices marked with this symbolBarcode8235Model: 7000PHB2000148235-YYYYMMDDFCC: BDZ7000PHBIC: 655C-7000PHB Agency Filing Copy
32 Questions? Call 1-800-635-6156Using the wristbandTo wear the HomeSafe Personal Help Button on your wrist, place it on your wrist and adjust the strap so that it is snug but comfortable. Adjusting the neck cordTo shorten: With a tab between your rst nger and thumb of each hand, slide both tabs apart in line with your shoulders.To lengthen: Pull one strand of the neck cord while sliding the tab to the back. Repeat on the other side.Agency Filing Copy
33Questions? Call 1-800-635-6156BatteryThe HomeSafe Personal Help Button has a non-rechargeable battery that can only be replaced at the factory. The HomeSafe Personal Help Button will send a low battery maintenance signal to Lifeline when there are approximately 30 days of battery life remaining. Lifeline or its representative will contact you to arrange for a replacement.Recommended usage• Wear your Help Button in your home at all times, especially while sleeping and bathing. The bathroom is a place where people often fall and need help.• Your Help Button is waterproof (IPX7, 1 meter for 30 minutes) and should be worn in the shower or bath.• Your Help Button does not contain a microphone, so you don’t talk into it. Instead, press the Help Button and speak in the direction of your Home Communicator.• You may continue to wear your Help Button when you leave your home. However, the Help Button will not provide coverage outside of the range determined by the Signal Range Test.• If you are traveling on an airplane and need to bring your HomeSafe System with you, do not take it into the cabin of the airplane. Instead, pack the Help Button in your checked luggage along with your Home Communicator. Please remember to contact Lifeline before moving the HomeSafe System to a new address.Agency Filing Copy
34 Questions? Call 1-800-635-6156HomeSafe AutoAlert Button (7000AHB)The 7000 HomeSafe AutoAlert Button allows you to connect to the Lifeline Response Center 24 hours a day, 7 days a week. When you press your Help Button, it transmits a signal to your Home Communicator. The Home Communicator then calls the Lifeline Response Center for you. You must be within the range of the Home Communicator for your Help Call to be placed.This Button provides an added layer of protection by automatically calling for help when a fall is detected. The HomeSafe AutoAlert Button does not detect 100% of falls. If you are able, you should always press your Button when you need help. The HomeSafe AutoAlert Button is designed to be worn as a pendant, and must be worn as such for proper operation.Help call in progress. Please wait.Hello, Mrs. Smith.Welcome toPhilips Lifeline.Agency Filing Copy
35Questions? Call 1-800-635-61568235Model: 7000PHB2000148235-YYYYMMDDFCC: BDZ7000PHBIC: 655C-7000PHB82352000148235-YYYYMMDDFCC: BDZ7000AHBIC: 655C-7000AHBModel: 7000AHB82352000148235-YYYYMMDDFCC: BDZ7000AHBIC: 655C-7000AHBModel: 7000AHB8235Model: 7000PHB2000148235-YYYYMMDDFCC: BDZ7000PHBIC: 655C-7000PHB82352000148235-YYYYMMDDFCC: BDZ7000AHBIC: 655C-7000AHBModel: 7000AHB82352000148235-YYYYMMDDFCC: BDZ7000AHBIC: 655C-7000AHBModel: 7000AHBFront viewButton area – Press here to send a Help Call to the Lifeline Response Center. Indicator light – Flashes green during range testing. Flashes red when the Communicator has received a Help Call signal.Back viewImportant: The vent area located on the back of the HomeSafe AutoAlert Button is part of the fall detection sensor system and needs to remain clear of obstructions (e.g., lint or food products). Agency Filing Copy
36 Questions? Call 1-800-635-6156Explanation of symbolsRear viewProduct code: Report this code if you ever have to replace the unitAttention: Read the Instructions for Use for important informationModel NumberType BF applied partSerial number and date of manufactureFederal Communications Commission IDIndustry Canada IDInterference to electronic equipment may occur in the vicinity of devices marked with this symbolBarcode82352000148235-YYYYMMDDFCC: BDZ7000AHBIC: 655C-7000AHBModel: 7000AHBAgency Filing Copy
37Questions? Call 1-800-635-6156What to expect when the AutoAlert fall detection technology in your HomeSafe AutoAlert Button detects a fall • A Help Call is automatically generated after approximately 30 seconds of a fall being detected. While the fall may be detected in only a few seconds, the 30 second period is provided for users to “self-recover” from a fall if able.• If the Help Button detects that you have self-recovered from the fall, within approximately 30 seconds of a fall being detected, a Help Call will not be generated.• Do not attempt to stand if you feel unable to.• Regardless of whether you have fallen or not, if you think you need assistance, always push the Help Button to initiate the Help Call if you are able to do so. Pushing the Help Button generates the Help Call promptly. If your Help Button has detected a fall but 30 seconds have not yet passed, pressing the Help Button WILL NOT cancel the help call. It will send the help call promptly.About Fall Detection Warning The AutoAlert fall detection technology may not detect every fall. Some movements may not register as a fall and would not be detected. Examples include, but are not limited to: • A gradual slide such as from a seated position - such as from a wheelchair. Agency Filing Copy
38 Questions? Call 1-800-635-6156• Lowering oneself slowly to the ground • A fall from a height of less than 20 inches (0.5 meters) • Bracing the impact of a fall or interrupting the fall in-process, such as by holding-on to a piece of furniture during the fall. CautionCertain conditions can aect the ability of the AutoAlert Technology to detect a fall: • If you live at an altitude above 6,600 feet (2000 meters) • If you are less than 4 feet 6 inches in height (1.4 meters) • If you weigh less than 88 pounds (40 kilograms) Any of these conditions can reduce the fall detection capability of the AutoAlert technology. However, the ability to send a help call by pressing the Help Button is not aected by such conditions. If you fall and need help, always press the Help Button if you are able to. Note that if your Help Button did detect the fall and is already in-process of calling Lifeline, pressing the button WILL NOT cancel or interrupt the call already in-progress, and will not interfere with system operation in any way. False “fall detected” alarms may occasionally occur While the AutoAlert technology is designed to generate very few false alarms, a fall detected alarm might occasionally occur when there was not a fall (i.e., a false alarm). This is considered normal operation. If this occurs, don’t panic. Allow the call to connect. A Lifeline Response Associate will answer the call when it connects. Simply tell them that “No help is Agency Filing Copy
39Questions? Call 1-800-635-6156needed”, and conrm to them that you are OK. There are no additional charges for false alarms. Note: Occasional false alarms do not indicate that the Help Button is malfunctioning. The vent area located on the back of the HomeSafe AutoAlert Button (p.35) is part of the fall detection sensor system and needs to remain clear of obstructions (e.g., lint or food products). A continuous ow of water (e.g., a shower) hitting the vent directly may also temporarily obstruct the vent. However, your HomeSafe AutoAlert Button is waterproof and should be worn at all times – even when bathing or showering.To conserve battery power for Help Calls, the sensors that are used to detect falls will be disabled when there are approximately 7 days of battery life remaining. During this time, the HomeSafe AutoAlert Button will not detect falls. It will, however, continue to function as a Help Button, which you can press if you need help. See the Battery section below for further information.BatteryThe HomeSafe AutoAlert Button has a non-rechargeable battery that can only be replaced by Philips Lifeline. The HomeSafe AutoAlert Button will send a low battery signal to Lifeline when there are approximately 30 days of battery life remaining. Lifeline or your representative will contact you to arrange for a replacement.Agency Filing Copy
40 Questions? Call 1-800-635-6156Recommended usage• Wear your AutoAlert Help Button in your home at all times, especially while sleeping and bathing. The bathroom is a place where people often fall and need help. • Your AutoAlert Help Button is waterproof (IPX7, 1 meter for 30 minutes) and should be worn in the shower or bath. • Press your AutoAlert Help Button any time you need help. • Your AutoAlert Help Button does not contain a microphone, so you don’t talk into it. Instead, press the Help Button and speak in the direction of your Home Communicator.• Do not throw or toss the AutoAlert Help Button onto a bed, table, or other surface because it may accidentally send a Help Call.• You may continue to wear your AutoAlert Help Button when leaving your home. However, it will not provide coverage outside of the range determined by the Signal Range Test. • If you are traveling on an airplane and need to bring your HomeSafe System with you, do not take it into the cabin of the airplane. Instead, pack the Help Button in your checked luggage along with your Home Communicator. Please remember to contact Lifeline before moving the HomeSafe System to a new address.Agency Filing Copy
41Questions? Call 1-800-635-6156GoSafe Mobile Button 7000MHB/7100MHB The GoSafe Mobile Button allows you to connect to the Lifeline Response Center 24 hours a day, 7 days a week. It can be used at home, or from any other location in the United States where the AT&T wireless network is available.This button also includes Philips AutoAlert fall detection technology, which provides an added layer of protection for the user by automatically calling for help when a fall is detected. AutoAlert technology is highly accurate, but does not detect 100% of falls. If you are able, you should always press your Button when you need help. Agency Filing Copy
42 Questions? Call 1-800-635-6156Front viewIndicator light – This light will indicate the status of the GoSafe Mobile Button. (see: Alarm Descriptions / Summary Tables section.)Help Button – Press here to send a Help Call to the Lifeline Response Center. Microphone – The GoSafe Mobile Button has a microphone that is used to talk to the Response AssociateCharger – The GoSafe Mobile Button has a rechargeable battery. Use only the charger provided with your GoSafe system to recharge your Button when the light & voice prompts indicate that the Mobile Button needs to be charged. See the Charging the battery section on page 49.GoSafe Mobile Button (7000MHB/7100MHB)ChargerExcess cord storageAgency Filing Copy
43Questions? Call 1-800-635-6156Back viewSpeaker – The GoSafe Mobile Button has a built-in speaker that allows you to hear the Response Associate, voice prompts and alert sounds. Charging Contacts – The gold circles on the back of the Mobile Button are the charging interface contacts. When you place your Mobile Button in the Charger, the Charger Pins engage with these contact points.Agency Filing Copy
44 Questions? Call 1-800-635-6156Item Descripon1 Philips Lifeline Logo2 NuG mTI bN er3 Refer to IFU Icon4 NuSer mia bl er5 NM uod mbel er6 A p Papl ri te d Icon7 L a 4s t Digits of Serial Number8 D ofa t Me anufacture9 Engineering Part Number10 Emmission Icon11 Ingress Protecon (IP) Rang12 FCC,IC code13 Product BarcodeTable 1 – Content Details 7150MHBREF 300000012345 SN 1030148235MDL 7100MHB YYYY-MM-DD0088483807XXXXFCC ID: BDZ7101MHBIC: 655C-7100MHBPhilips Lifeline LogoIngress Protection (IP) Rating GTIN NumberRefer to Instructions For Use IconProduct BarcodeApplied Part IconEngineering Part NumberSerial NumberLast 4 Digits of Serial NumberModel NumberFCC,IC codeEmmission IconDate of ManufactureBack viewNote: For the 7000MHB, the following applies: FCC ID: BDZ7000MHB IC: 655C-7000MHB MDL: 7000MHBAgency Filing Copy
45Questions? Call 1-800-635-6156Determining your locationIn Alarm State, GoSafe is designed to help identify your location, at or away from home. However, you should always tell the Response Associate your exact location if you are able to do so. If you are unable to speak or describe your exact location, Lifeline will contact help to nd and assist you where you are. Lifeline cannot guarantee that your location can be determined at all times.If your Responder or emergency services is having trouble locating you, Lifeline may activate the Audio Beacon feature. This is a very loud, siren-like noise that will come from the speaker on the button and will help responders to nd you more easily. Each time the Audio Beacon is activated, it will sound for 5 minutes. Pressing the Help Button will silence the Audio Beacon and will not initiate another Help Call. GoSafe Voice ResponseWhen using the GoSafe Mobile Button from within the range of the Home Communicator, it is important to know that the Response Center will always call the Home Communicator rst. If the Response Associate cannot hear you, they will attempt to contact you using the speaker and microphone on the Help Button itself. Conversation over the Home Communicator and the Help Button is facilitated via independent communication paths. The fact that the Response Associate may be able to contact the Home Communicator does not mean that they are able to contact the Help Button in all cases. Regardless, Lifeline will ultimately contact a responder to go to your home an assist you.Agency Filing Copy
46 Questions? Call 1-800-635-6156What to expect when GoSafe detects a fall • A Help Call is automatically generated after approximately 30 seconds of a fall being detected. While the fall may be detected in only a few seconds, the 30 second period is provided for users to “self-recover” from a fall if able.• If GoSafe detects that you have self-recovered from the fall, within approximately 30 seconds of a fall being detected, a Help Call will not be generated.• Do not attempt to stand if you feel unable to do so.• Regardless of whether you have fallen or not, if you think you need assistance, always push the Help Button immediately to initiate the Help Call if you are able to do so. Pushing the Help Button generates the Help Call promptly. If GoSafe has detected a fall but 30 seconds have not yet passed, pressing the Help Button WILL NOT cancel the help call.About Fall DetectionGoSafe utilizes Philips AutoAlert fall detection technology, which provides an added layer of protection for the user by automatically calling for help when a fall is detected. AutoAlert technology is highly accurate, but does not detect all falls. If you are able, you should always press the Help Button if you need help. Warning: The AutoAlert fall detection technology may not detect every fall. Some movements may not register as a fall Agency Filing Copy
47Questions? Call 1-800-635-6156and would not be detected. Examples include, but are not limited to: • A gradual slide from a seated position - such as from a wheelchair. • Lowering oneself slowly to the ground • A fall from a height of less than 20 inches (0.5 meters) • Bracing the impact of a fall or interrupting the fall in-process, such as by holding-on to a piece of furniture during the fall. CautionCertain conditions can aect the ability of the AutoAlert Technology to detect a fall: • If you live at an altitude above 6,600 feet (2000 meters) • If you are less than 4 feet 6 inches in height (1.4 meters) • If you weigh less than 88 pounds (40 kilograms) Any of these conditions can reduce the fall detection capability of the AutoAlert technology. However, the ability to send a help call by pressing the Help Button is not aected by such conditions. If you fall and need help, always press the Help Button if you are able to do so. Note that if your fall was detected and GoSafe is already in-process of calling Lifeline, pressing the button WILL NOT cancel or interrupt the call already in-progress, and will not interfere with system operation in any way. False “fall detected” alarms may occasionally occur While the AutoAlert technology is designed to generate very few false alarms, a fall detected alarm might occasionally Agency Filing Copy
48 Questions? Call 1-800-635-6156occur when there was not a fall (i.e., a false alarm). This is considered normal operation. If this occurs, don’t panic. Allow the call to connect. A Response Associate will answer the call when it connects. Simply tell them that “No help is needed”, and conrm to them that you are OK. There are no additional charges for false alarms. Note: Occasional false alarms do not indicate that GoSafe is malfunctioning. This vent area is part of the AutoAlert fall detection sensor system and needs to remain clear of obstructions (e.g., lint or food products). A continuous ow of water (e.g., a shower) hitting the vent directly may also temporarily obstruct it. However, GoSafe should be worn at all times as it is waterproof for showering and bathing. CautionPotential InterferenceDo not use GoSafe if you have an implantable cardiac device, such as a debrillator or pacemaker. GoSafe may interfere with certain medical equipment, such as magnetic resonance imaging (MRI), X-ray machines, Automatic External Debrillators, cardiac monitors, pacemakers, insulin pumps, hearing aids, as well as metal detectors. Back view vent areaAgency Filing Copy
49Questions? Call 1-800-635-6156Air TravelBecause it is a cellular communication device, GoSafe may interfere with aircraft communications while in normal Stand-by mode. For this reason, GoSafe has a Sleep Mode. Be sure to place it in Sleep Mode during air travel. Please see instructions for in Sleep Mode on page 52.The GoSafe Mobile Button can only place a Help Call when not in sleep mode, when it is suciently charged, and when the AT&T wireless network is available.Charging the batteryYour GoSafe Mobile Button is powered by a rechargeable battery. This means that it must be re-charged regularly, as indicated, for proper function. It will chime once and the Indicator Light will ash orange whenever it initially needs to be charged. When in proximity of your Home Communicator, the message light on your Home Communicator will also illuminate. If you press the message button, the Home Communicator will play a voice message indicating that your GoSafe Mobile Button needs to be charged. Typically, it will take less than 45 minutes to charge your GoSafe Mobile Button, if you put it in the charger at this initial charge indication point. It will take longer than this if you wait additional time after this indication point to put the Mobile Button in the charger. GoSafe is fully charged when it chimes and the Indicator Light turns to a steady green. If you do not charge it at the Initial Charge Indication, the battery will continue to deplete and the orange light will continue to blink. Once it reaches a critical power state, GoSafe will provide a Critical Charge Indication. When this happens, the Mobile Button will play a voice Agency Filing Copy
50 Questions? Call 1-800-635-6156prompt: “Your Help Button is now out of power and will shut down. Please charge your device as soon as possible”. It may take more than one hour to charge your Mobile Button if it reaches this point, but will not damage the device. Flashing orange light = charging neededFlashing green light = charging in progressWhen connected to the charger, a steady green light = fully charged Warning: once the Critical Charge Warning is played and the Mobile Button shuts down, it cannot be used to make a help call of any type until it is re-charged. When charging:1. Make sure the charger is plugged into a power outlet (wall plug) that is receiving power. For this reason, we do not recommend plugging the charger into outlets controlled by a *Usage DependentAgency Filing Copy
51Questions? Call 1-800-635-6156wall switch, or power strips unless you can conrm that they are powered on.2. Attach your Mobile Button to the charger. You will hear a chime and a voice prompt that says “I am now charging. My light will turn solid green when I am ready to use.” to acknowledge that you are charging. The Indicator Light will begin ashing green. 3. Charge until the light shines a steady green. 4. Remove from the charger. The green light will turn o, and the Mobile Button is ready to use.5. To provide the user with the longest possible battery life between charges, there is no constantly illuminated power indicator. Instead, your GoSafe Mobile Button includes a “shake to indicate” feature. To determine if it is powered on, hold it in your hand and shake it briey, watching the Indicator Light while shaking. • A ashing green light when shaken means that it has sucient battery power for normal operation.• No ashing green light means that the battery is dead and needs to be charged, or that it is in sleep mode.Important reminders • You should continue wearing your GoSafe Mobile Button while it is being charged. Please be cautious not to trip on the charger cord while doing so.• When you are charging your Mobile Button while wearing, be sure to remove it from the charger prior to standing up. Failure to do so may compromise the fall detection function. Agency Filing Copy
52 Questions? Call 1-800-635-6156• Do not charge your Mobile Button while sleeping or bathing.• Battery life varies based on activity level, cellular signal strength in your area, battery age, and actual emergency use. Your GoSafe Mobile Button provides audible and visual reminders of when to charge. You should charge it when it indicates charging is needed. Depending on environmental conditions and your level of mobility, you will have to charge your GoSafe Mobile Button once every 5-7 days.Sleep modeThe GoSafe Mobile Button utilizes cellular communication technology. As such, you must turn it o in the following circumstances: • During Air Travel (when ying on an airplane) regardless of whether you are “carrying-on” the Mobile Button into the passenger cabin, or if you pack the Mobile Button in your checked luggage. Either way, it must be placed in Sleep mode. • If you are returning the Mobile Button to LifelineThe GoSafe Mobile Button has a Sleep Mode for these situations. To put it into sleep mode, press and hold down the Help Button for 10 seconds. It will say: “If you would like to turn o your Help Button, please press it again.” Release the Help Button and then press and release it again without holding it down. GoSafe will conrm it is entering sleep mode by saying: “Your Help Button is now turning o.”You should take your Mobile Button out of Sleep Mode as soon as conveniently possible upon exiting the plane to allow Agency Filing Copy
53Questions? Call 1-800-635-6156it to re-orient to its new location. To exit Sleep Mode, press the Help Button once and release it. Your Mobile Button will say: “Your Help Button is now ready to use. If you need help, please press your Help Button again”. This initial button press that wakes the Mobile Button out of sleep mode will not initiate a Help Call. If you need help in this instance, be sure to press the Help Button a second time. CautionYou will not be able to send a Help Call when your GoSafe Mobile Button is in Sleep Mode. Be sure to remember to exit Sleep Mode as soon as wireless/electronic device use is allowed, e.g., after the airplane has landed.Note: If you are returning a GoSafe Mobile Button to Philips Lifeline for service, replacement or recycling, you must contact Lifeline at the number at the bottom of the page before returning it. Philips Lifeline will provide you with special packaging and instructions for return to help ensure that the button does not send Help signals while in-transit. Do not ship the GoSafe Mobile Button without notifying Philips Lifeline that you are doing so. Recommended usage• Press the Help Button any time you need help, or in situations/locations outside the home where you want to determine if the AT&T wireless network is available.• Wear your GoSafe Mobile Button at ALL times, even when you are away from home. It is designed to send a Help Call to the Lifeline Response Center from any location where the AT&T wireless network is available.Agency Filing Copy
54 Questions? Call 1-800-635-6156During a mobile alarm, or if the Response Associate connects to your Help Button during an alarm at home, you can talk to a Response Associate using GoSafe’s microphone and speaker. For best results, hold the Mobile Button up and away from your chest when you are speaking. Maintain a minimum separation distance of 10 mm/ 0.394 inches when operating the device in this manner. 10mm is less than the thickness of your nger. • Your GoSafe Mobile Button should be worn while showering or bathing. It has an IPX7 waterproof rating. This means that it can be submerged to a depth of 1 meter (40”) in water for up to 30 minutes. It is not designed for submersion in water deeper than 1 meter for any period of time, and should not be left submerged under water at any depth up to and including one meter for a period longer than 30 minutes. • Do not throw or toss the Mobile Button onto a bed, table, or other surface because it may interpret this as a fall and accidentally send a Help Call. • Your Mobile Button may be worn outside of or underneath your clothing depending on your preference. Regardless, it must always be worn as a pendant to help ensure proper function.• Your Mobile Button is safe to use while driving. However, when entering and exiting your vehicle, take care to prevent the Pendant from hitting the steering wheel because this activity may accidentally generate a Help Call. Agency Filing Copy
55Questions? Call 1-800-635-6156AlarmsCommunicator AlarmsIntroductionThere are two types of alarms processed by the HomeSafe/GoSafe Communicator:• High Priority – Require immediate response (by the Response Center)• Medium Priority – Require prompt response (by the operator/user)Additionally, the Communicator also displays informational messages and conrmation alerts that notify you of conditions that need attention but do not qualify as alarm conditions (e.g. installation prompts). Note: If multiple alarms occur at the same time, all alarms are processed and displayed, but the alarms are ordered rst by priority and then by occurrence, with the newest, highest priority alarms at the top of the list. The alarm precedence is in the following order: High priority, Medium priority, and Informational messages.Note: Not all alarms are available in every mode (e.g. during installation); some alarms are mode-dependent.Audible and Visual Alarm IndicatorsWhen the device detects a High priority alarm: The Help button on the Communicator ashes red, the device audible alarm sounds and a recorded voice message is played.Agency Filing Copy
56 Questions? Call 1-800-635-6156When the device detects a Medium priority alarm: The Message button on the Communicator ashes yellow/orange. The operator must press the Message button to hear a recorded voice message describing the alarm condition and/or what to do about the alarm condition.Silencing AlarmsOnce a High Priority alarm is detected, it cannot be silenced. Lowering the volume slider on the Communicator will lower the volume of the voice prompts played, but the alarm messages will still play. Medium Priority alarms are silent until the User presses the Message button to hear what the alarm condition is and how to act upon it. The recorded voice messages will continue to play each time the Message button is pressed, until the alarm condition is corrected. Resetting an AlarmHigh priority alarms are normally reset by the Response Center after the alarm has been responded to. Additionally, the Communicator may periodically poll the Response Center to see if the alarm should be reset and does so accordingly.Note: Powering down the Communicator during the reporting of a high priority alarm will reset the device, but since the alarm has already been reported to the Response Center, the Response Center will likely attempt to contact the Subscriber. If an alarm is accidentally initiated by the User, they should not turn o the Communicator. Instead, they should wait for the Response Center to establish voice communication and simply state that the alarm was sent accidentally.Agency Filing Copy
57Questions? Call 1-800-635-6156The Communicator self-cancels certain Medium Priority alarms if the cause of the alarm is corrected, shutting o the ashing message LED.GoSafe Mobile Help Button AlarmsIntroductionThere are two types of alarms processed by the GoSafe Mobile Help Button:• High Priority – Require immediate response (by the Response Center)• Medium Priority – Require prompt response (by the operator/user)Additionally, the Mobile Button also plays informational messages and conrmation alerts that notify you of conditions that need attention but do not qualify as alarm conditions (e.g. installation prompts).Note: If multiple alarms occur at the same time, all alarms are processed and displayed, but the alarms are ordered rst by priority and then by occurrence, with the newest, highest priority alarms at the top of the list. The alarm precedence is in the following order: High priority, Medium priority, and Informational messages.Note: Not all alarms are available in every mode (e.g. during installation); some alarms are mode-dependent.Audible and Visual Alarm IndicatorsWhen the device detects a High priority alarm: The light on the GoSafe Mobile Button ashes red, the device audible alarm sounds and a recorded voice message is played.Agency Filing Copy
58 Questions? Call 1-800-635-6156When the device detects a Medium priority alarm: The light on the GoSafe Mobile Button ashes orange, the device may play a sound and/or a recorded voice message.Silencing AlarmsOnce a High Priority alarm is detected, it cannot be silenced.Medium Priority alarms play a sound and possibly a recorded voice message once upon detection of the alarm, but the light ashes until the alarm condition is corrected.Resetting an AlarmHigh Priority alarms are normally reset by the Response Center after the alarm has been responded to. Additionally, the GoSafe Mobile Help Button may periodically poll the Response Center to see if the alarm should be reset and does so accordingly. If the alarm is not reset by the Response Center, the GoSafe Mobile Button will automatically reset the alarm after 30 minutes.Note: Putting the GoSafe Mobile Button to sleep during an active high priority alarm will reset the device, but a Voice Message is played requiring the user to conrm this action. Since the alarm has already been reported to the Response Center, they will likely attempt to contact the Subscriber. If an alarm is accidentally initiated by the User, they should not put the GoSafe Mobile Button to sleep. Instead, they should wait for the Response Center to establish voice communication and simply state that the alarm was sent accidentally.The GoSafe Mobile Button self-cancels certain Medium Priority alarms if the cause of the alarm is corrected, stopping the orange light from ashing.Agency Filing Copy
59Questions? Call 1-800-635-6156Alarm Descriptions/Summary TablesThe following tables summarize all of the Communicator High and Medium priority alarms and Informational messages (Supervision/Check-in alarms). Help Needed (High Priority) AlarmsThe HomeSafe/GoSafe Communicator and Help Button alarms described below are User-initiated High priority alarms designed to let the Response Center know that the User needs assistance. Alarm Event TypeHELP NEEDED Communicator (7000C/7000L)Alarm Event DescriptionHelp Alarm initiated by User pressing the Help button on the Home CommunicatorPriority HighDevice Action Operates normallyAlarm Event Reported/Displayed Locally?Yes. Home Communicator plays Voice Message upon pressing the Help button. Help button ashes red and turns solid red once a voice connection is established with the Response Center.Alarm Event Reported to Lifeline?Yes. A Help Alarm Signal is sent to the Response Center by the Home Communicator. Upon receiving the Help Signal, the Response Center calls the Home Communicator to establish contact with the Subscriber and to see what kind of help they need.Agency Filing Copy
60 Questions? Call 1-800-635-6156HELP NEEDED End Device (7000PHB/7000PHW/7000AHB/7000MHB/ 7100MHB) in range of CommunicatorAlarm Event DescriptionHelp Alarm initiated by User pressing the Button on the End Device Priority HighDevice Action Operates normallyAlarm Event Reported/Displayed Locally?Yes. Upon pressing the button on the End Device a Help Signal is sent to the Home Communicator. When the Home Communicator receives and acknowledges the signal, the indicator on the End Device / Help Button ashes red. The Home Communicator plays Voice Message and its Help Button ashes red. The Home Communicator Help button turns solid red once a voice connection is established with the Lifeline Response Center.Alarm Event Reported to Lifeline?Yes. A Help Alarm Signal is sent to the Response Center by the Home Communicator. Upon receiving the Help Signal, the Response Center calls the Home Communicator to establish contact with the Subscriber and to see what kind of help they need.HELP NEEDED End Device (7000MHB/7100MHB) out of range of CommunicatorAlarm Event DescriptionHelp Alarm initiated by the User pressing the button on the End DevicePriority HighDevice Action Operates normallyAlarm Event Reported/ Displayed Locally?Yes. Upon pressing the button on the End Device, a Voice Message plays and the LED ashes red.Alarm Event Reported to Lifeline?Yes. A Help Alarm Signal is sent to the Response Center by the End Device from anywhere wireless signal is available on the AT&T wireless network. Upon receiving the Help Signal, the Response Center calls the End Device to establish contact with the Subscriber and to see what kind of help they need.Agency Filing Copy
61Questions? Call 1-800-635-6156HELP NEEDED End Device (7000MHB/7100MHB) out of range of Communicator/ no Signal StrengthAlarm Event DescriptionHelp Alarm initiated by the User pressing the button on the End Device or by the End Device detecting a fall; and the AT&T wireless network is unavailble. Then a Warning Message is displayed.Priority HighDevice Action The Help Alarm Signal will be sent to the Response Center once the connection to the AT&T wireless network is re-established.Alarm Event Reported/ Displayed Locally?Yes. Upon pressing the button on the End Device or when the End Device has detected a fall, a Voice Message plays and the LED ashes red. This is an alarm that will self-cancel once connection to the AT&T wireless network is re-established.Alarm Event Reported to Lifeline?No. If the AT&T wireless network is unavailable a Help Alarm Signal cannot be sent to the Response Center.HELP NEEDED Fall Detected End Device (7000AHB/7000MHB/7100MHB) in range of CommunicatorAlarm Event DescriptionHelp Alarm initiated by End Device detecting a fall.Priority HighDevice Action Operates normallyAlarm Event Reported/Displayed Locally?Yes. When the AutoAlert or GoSafe Mobile Button has detected a fall has occurred, a “fall detected” Help Signal is sent to the Home Communicator. When the Home Communicator receives and acknowledges the signal, the indicator on the End Device ashes red. The Home Communicator plays a Voice Message and its Help button ashes red. The Home Communicator Help button turns solid red once a voice connection is established with the Response Center.Alarm Event Reported to Lifeline?Yes. A “fall detected” Help Alarm Signal is sent to the Response Center by the Home Communicator. Upon receiving the “fall detected” Help Signal, the Response Center calls the Home Communicator to establish contact with the Subscriber and to see what kind of help they need.Agency Filing Copy
62 Questions? Call 1-800-635-6156HELP NEEDED Fall Detected End Device (7000MHB/7100MHB) out of range of CommunicatorAlarm Event DescriptionHelp Alarm initiated by the End Device detecting a fall.Priority HighDevice Action Operates normallyAlarm Event Reported/ Displayed Locally?Yes. When the GoSafe Mobile Button has detected a fall, it plays a Voice Message and its LED ashes red.Alarm Event Reported to Lifeline?Yes. The GoSafe Mobile Button sends a "fall detected" Help Alarm Signal to the Response Center from anywhere wireless signal is available on the AT&T wireless network. Upon receiving the "fall detected" Help Signal, the Response Center calls the GoSafe Mobile Button to establish contact with the Subscriber and to see what kind of help they need.Device Error (Medium Priority) AlarmsThe HomeSafe/GoSafe Communicator and Help Button alarms described below are automatically generated alarms designed to periodically let the Response Center know that the Communicator and Help Buttons are working properly.Alarm Event Typeac Power Lost Communicator (7000C/7000L)Alarm Event DescriptionIn the event that the Home Communicator loses its connection to ac power, a Warning Message is displayed Priority MediumDevice Action Switches to backup battery and operates normallyAlarm Event Reported/Displayed Locally?Yes. The Message Button on the Home Communicator ashes yellow-orange. A Voice Message plays upon pressing the Message Button.This is an alarm that will self-cancel once connection to the ac power is re-established.Alarm Event Reported to Lifeline?No.Agency Filing Copy
63Questions? Call 1-800-635-6156LOW BATTERY + ac Power Lost Communicator (7000C/7000L)Alarm Event DescriptionWhen the charge level of the Communicator backup battery is low (less than 4.88V) AND the Communicator has lost ac power, a Warning Message is displayedPriority MediumDevice Action Operates normally under battery power until battery is depletedAlarm Event Reported/Displayed Locally?Yes. The Message Button on the Home Communicator ashes yellow-orange. A Voice Message plays upon pressing the Message Button.Alarm Event Reported to Lifeline?Yes. A silent Maintenance Signal is sent to the Response Center by the Home Communicator. Upon receiving the Maintenance Signal, the Response Center prioritizes the response and contacts the Subscriber to verify the status of their equipment.LOW BATTERY Communicator (7000C/7000L)Alarm Event DescriptionWhen the capacity / life of the Communicator backup battery has diminished, a Warning Message is displayedPriority MediumDevice Action Operates normally on ac powerAlarm Event Reported/Displayed Locally?Yes. Message Button Flashes. Voice Message plays upon pressing the Message Button.Alarm Event Reported to Lifeline?Yes. A silent Maintenance Signal is sent to the Response Center by the Home Communicator. Upon receiving the Maintenance Signal, the Response Center prioritizes the response and contacts the Subscriber to verify the status of their equipment.Agency Filing Copy
64 Questions? Call 1-800-635-6156LOW BATTERY End Device (7000PHB/7000PHW/7000AHB/7000MHB/7100MHB)Alarm Event DescriptionWhen the capacity / life of the Help Button battery has diminished, a Warning Message is displayedPriority MediumDevice Action Operates normally until battery is depletedAlarm Event Reported/Displayed Locally?Yes. Message Button Flashes. Voice Message plays upon pressing the Message Button.Alarm Event Reported to Lifeline?Yes. A silent Maintenance Signal is sent to the Response Center by the Home Communicator. Upon receiving the Maintenance Signal, the Response Center prioritizes the response and contacts the Subscriber to verify the status of their equipment.BATTERY REQUIRES CHARGING End Device (7000MHB/7100MHB)Alarm Event DescriptionWhen the GoSafe Mobile Button rechargeable battery needs to be charged (below 350 mAh), a warning Message is displayed.Priority MediumDevice Action Operates normally until the battery is critically low.Alarm Event Reported/ Displayed Locally?Yes. The GoSafe Mobile Button LED ashes orange and it plays single sound/tone. Message Button on the Home Communicator ashes, when the End Device is within range. Voice Message plays upon pressing the Message Button. This alarm will self cancel once the battery charge reaches an acceptable level.Alarm Event Reported to Lifeline?No.Agency Filing Copy
65Questions? Call 1-800-635-6156DEPLETED BATTERY End Device (7000MHB/7100MHB)Alarm Event DescriptionWhen the charge level of the GoSafe Mobile Button rechargeable battery is critically low (below 3.7V), a Warning Message is displayed.Priority MediumDevice Action Operates normally until the battery is fully depleted.Alarm Event Reported/ Displayed Locally?Yes. GoSafe Mobile Button LED ashes orange, plays single sound/tone, and a Voice Message. The Message Button on the Home Communicator ashes, when the End Device is within range. Voice Message plays upon pressing the Message Button. This alarm will self cancel once the battery charge reaches an acceptable level.Alarm Event Reported to Lifeline?Yes. A silent Maintenance Signal is sent to the Response Center by the End Device from anywhere wireless signal is available on the AT&T wireless network. Upon receiving the Maintenance Signal, the Response Center stores the status information but no direct action is taken.Device Hardware Failure (7000PHB/7000PHW/7000AHB/7000MHB/7100MHB/7000C/7000L)Alarm Event DescriptionIn the event that a device senses it has a Hardware Error, a Warning Message is displayed.Priority MediumDevice Action May have limited operation, depending on the failureAlarm Event Reported/Displayed Locally?Yes. Message Button Flashes. Voice Message plays upon pressing the Message Button.Alarm Event Reported to Lifeline?Yes. A silent Maintenance Signal is sent to the Response Center by the Home Communicator. Upon receiving the Maintenance Signal, the Response Center prioritizes the response and contacts the Subscriber to verify the status of their equipment.Agency Filing Copy
66 Questions? Call 1-800-635-6156Software Failure End Device (7000PHB/7000PHW/7000AHB/7000MHB/7100MHB)Alarm Event DescriptionIn the event that a device senses it has a Software Error, a Warning Message is displayedPriority MediumDevice Action May have limited operation, depending on the failureAlarm Event Reported/Displayed Locally?Yes. Message Button Flashes. Voice Message plays upon pressing the Message Button.Alarm Event Reported to Lifeline?Yes. A silent Maintenance Signal is sent to the Response Center by the Home Communicator. Upon receiving the Maintenance Signal, the Response Center prioritizes the response and contacts the Subscriber to verify the status of their equipment.NO PHONE LINE - Home Communicator (7000L)Alarm Event DescriptionIn the event that the Home Communicator loses its connection to the phone line, a Warning Message is displayed.Priority MediumDevice Action Any alarms generated will be sent to the Response Center once connection to the phone line is established.Alarm Event Reported/ Displayed Locally?Yes. Message Button ashes. Voice Message plays upon pressing the Message Button. This is an alarm that will self-cancel once connection to the phone line is re-established.Alarm Event Reported to Lifeline?No. If connection to the phone line is lost, a Maintenance Signal cannot be sent by the Home Communicator to the Response Center.Agency Filing Copy
67Questions? Call 1-800-635-6156NO SIGNAL STRENGTH - Home Communicator (7000C)Alarm Event DescriptionIn the event that the Home Communicator loses its connection to the AT&T wireless network for a period of more than 2 minutes continuously, a Warning Message is displayed.Priority MediumDevice Action Any alarms generated will be sent to the Response Center once connection to the AT&T wireless network is establishedAlarm Event Reported/Displayed Locally?Yes. Message Button Flashes. Voice Message plays upon pressing the Message Button.This is an alarm that will self-cancel once connection to the AT&T wireless network is re-established. Alarm Event Reported to Lifeline?No. If connection to the AT&T wireless network is lost, a Maintenance Signal cannot be sent by the Home Communicator to the Response Center. Supervision and Check-in Alarms (Informational Messages)The alarms described below are automatically generated alarms designed to periodically let the Response Center know that the Communicator and Help Buttons are working properly. These alarms are silent and require no immediate action from the User/Subscriber.Alarm Event TypeAUTO TEST CALL (aka Check-in) (7000C/7000L/ 7000MHB/7100MHB)Alarm Event DescriptionAuto Test calls are automatically generated silent alarms designed to periodically let the Response Center know that the Communicator or End Device is working properly. Priority N/ADevice Action Operates normallyAlarm Event Reported/Displayed Locally?No visual or audible alarm is generated by the devices.Alarm Event Reported to Lifeline?Yes. A silent Maintenance Signal is sent to the Response Center by the Home Communicator or End Device. Upon receiving the Maintenance Signal, the Response Center prioritizes the response and contacts the Subscriber to verify the status of their equipment.Agency Filing Copy
68 Questions? Call 1-800-635-6156SUPERVISION FAILURE (7000PHB/7000PHW/7000AHB/ 7000MHB/7100MHB)Alarm Event DescriptionEnd Devices periodically check-in to the Communicator. If the Communicator has not received a check-in from the End Devices for a week, then a silent alarm is sent to the Response Center Priority N/ADevice Action Operates normallyAlarm Event Reported/Displayed Locally?No visual or audible alarm is generated by the devices.Alarm Event Reported to Lifeline?Yes. A silent Maintenance Signal is sent to the Response Center by the Home Communicator. Upon receiving the Maintenance Signal, the Response Center prioritizes the response and contacts the Subscriber to verify the status of their equipment.ac Power Restored - Home Communicator (7000C/7000L)Alarm Event DescriptionIf ac power is restored within 24 hours of the Communicator’s “Low Battery + NO ac Power” alarm event occurring, then the Communicator will report a silent alarm to the Response Center Priority N/ADevice Action Operates normallyAlarm Event Reported/Displayed Locally?No visual or audible alarm is generated when ac power is restored. Instead, the ashing message light / alarm generated by the “ac power lost” is reset and the Message button stops ashing.Alarm Event Reported to Lifeline?Yes. If ac power is restored within 24 hours of a reported low battery + no ac condition, a Maintenance Signal is sent to the Response Center, letting the Response Center know the Home Communicator is receiving power.Agency Filing Copy
69Questions? Call 1-800-635-6156Priority of Device Error Alarms The Communicator plays messages in the priority order shown in the table below separated when multiple fault conditions are active simultaneously and the Message button is pressed.Fault Condition Audio MessageWireless connection lost / No Wireless Signal “ Unfortunately, the signal strength in this location is not strong enough. Move your Home Communicator to a dierent location.”No Phone line “Please check the phone line and connections”External Phone o Hook “ A phone is o-hook. Please check other phones in your home.”Low Battery GoSafe Mobile Button“ Please charge your Help Button as soon as possible. The battery is very low.”ac Power Loss “ No power is detected. Please check the power cord.”Communicator Low Battery “The backup battery is low.”Communicator has a Hardware or Software Failure“ There is a fault with your Home Communicator. Please contact Philips Lifeline.”End Device has a: ‘Hardware Failure’ OR ‘Software Failure’ OR ‘Battery Low’ “ There is a fault with your Help Button. Please contact Philips Lifeline.”Delay in Determining AlarmsReporting high priority help alarms from the End Devices to the Home Communicator is done in less than a second when generated by a button press. The HomeSafe AutoAlert and GoSafe Mobile Help Buttons provide an added layer of protection by being able to detect falls under certain conditions. It takes approximately 35-40 seconds to determine that an activity that resembles a fall has occurred and for the alarm signal to be sent. The alarm signal is sent from the Help Button to the Home Communicator, which then sends the signal to the Response Center. If a fall is detected by the GoSafe Mobile Button when outside of range of the Home Communicator, the signal is sent directly to the Response Center via the AT&T wireless nework, if available.Logging AlarmsAll alarm events reported to the Response Center are logged by the Response Center. There are no user accessible logs. Agency Filing Copy
70 Questions? Call 1-800-635-6156Safety and Regulatory ComplianceIEC regulationsThe HomeSafe/GoSafe Help Buttons and Home Communicator comply with the relevant National and International standards listed in the Technical Section. They are classied as medical electrical (ME) equipment in the US according to the FDA product classication. According to Health Canada they are not classied as medical devices. They fall under the Canada Consumer Product Safety Act.System classicationThe HomeSafe/GoSafe Help Buttons and Home Communicator are FDA Class II devices. They are internally powered devices for continuous operation.Radio specicationsThe HomeSafe/GoSafe Help Buttons and Home Communicator have radios with the following characteristics: 3 channel frequency agility (917 MHz, 919 MHz, 921 MHz); maximum EIRP -1.23 dBm; FSK digital modulation. It fully complies with FCC Part 15, Section 15.249. Additionally, the 7100MHB complies with the FCC Part 15, 22 and 24 Subparts B, C and E. Its radio frequency transmitters have the following characteristics: • Cellular 3G (824-849MHz and 1850-1910MHz transmission bands).• WiFi (a, b, g) 2.4 GHz and 5GHz ISM band; maximum EIRP 15 dBm; OFDM modulation• Bluetooth ISM band 2.4GHz; maximum EIRP 2 dBm; GFSK modulationFCC Notice to UsersFCC RegulationsThe 7000L Home Communicator (landline) has been registered with the U.S. Federal Communications Commission (FCC) in accordance with Part 15 and Part 68.Notice The FCC requires that the 7000L Home Communicator be connected to the nationwide telephone network through a modular telephone jack (USOC RJ11C, Agency Filing Copy
71Questions? Call 1-800-635-6156RJ11W, RJ14 or RJ31X). This equipment may not be used with coin telephone lines or party lines. Contact the state public utility commission, public service commission or corporation commission for more information.Notication for the Telephone CompanyUpon request of your local telephone company, you are required to provide them with the following information:1. The “Line” to which the 7000L Home Communicator is connected (that is, your phone number); and2. The Communicator’s FCC Registration Number and Ringer Equivalence Number (REN). Those numbers are on the bottom of the 7000L Home Communicator. The REN is used to determine how many devices may be connected to a telephone line.Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all, areas, the sum of RENs should not exceed ve (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact your local telephone company. The REN for the 7000L Home Communicator is part of the product identier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).Rights of the Telephone CompanyIf the 7000L Home Communicator causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to le a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could aect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modications to maintain uninterrupted service.Interference Information: FCC Rules Part 15HomeSafe/GoSafe FCC Regulations The HomeSafe/GoSafe devices comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) Device may not cause harmful interference 2) Device must accept any interference received, including interference that may cause undesired operation.Pursuant to Part 15.21 of the FCC Rules, any changes or modications not expressly approved by Philips Healthcare, Home Monitoring, Lifeline Systems Inc. could void the Agency Filing Copy
72 Questions? Call 1-800-635-6156user’s authority to operate the equipment. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modications to this equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Radio interferenceThe GoSafe devices comply with FCC RF radiation exposure limits set forth for an uncontrolled environment. For hand-held/body-worn operation, this equipment has been tested and meets the FCC RF exposure guidelines. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Use of other accessories may not ensure compliance with FCC RF guidelines. Do not attempt to repair or modify this equipment. Any repairs or alterations made by the User to the equipment may void the warranty and compliance of the equipment. Changes or modications made to this equipment not expressly approved by Philips may void the FCC authorization to operate this equipment. For assistance visit our website at www.philips.com/support or call toll-free: 1-800-6635-7156ACTA (Administration Council for Terminal Attachments) InformationThe 7000L Home Communicator complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of the Communicator is a label that contains, among other information, a product identier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.A plug and jack used to connect this equipment to the premises’ wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this Agency Filing Copy
73Questions? Call 1-800-635-6156product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.If your home has specially wired alarm equipment connected to the telephone line, ensure that the installation of the 7000L Home Communicator does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualied installer. CautionIn order for “alarm dialing equipment” to be able to seize the phone line to report an alarm or other event when other equipment (telephone, answering system, computer modem, etc.) is connected to the same line is in use, “alarm dialing equipment” must be connected to a properly installed RJ31X jack. The RJ31X jack must be connected in series with, and ahead of, all other equipment attached to the same phone line. Series installation of an RJ31X jack is depicted in the gure shown on page 44. If you have any questions concerning these instructions, you should consult your telephone company or a qualied installer about installing the necessary jack and alarm dialing equipment for you. If you choose to install your system utilizing the RJ31X conguration, please contact Philips Lifeline to obtain a phone cord for your home communicator that supports RJ31X function. Industry Canada Notice to Users The HomeSafe/GoSafe devices comply with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: 1) Device may not cause interference 2) Device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes: 1) l’appareil ne doit pas produire de brouillage2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement. Class B digital device notice This Class B digital apparatus complies with Canadian ICES-003, RSS-Gen and RSS-210. Cet appareil numérique de la classe B est conforme à la norme NMB-003, CNR-Gen et CNR-210 du Canada.Agency Filing Copy
74 Questions? Call 1-800-635-6156 CautionIf the above diagram is not used, the 7000L Home Communicator cannot report an alarm when other equipment (telephone, answering system, computer modem, etc.) connected to the same phone line is in use. For the 7000L Home Communicator to function properly with an RJ31X/CA38A type jack, a special phone cord is required. The phone cord shipped with the 7000L Home Communicator will not support this function. If you plan to use your system with this type of jack, please call Lifeline technical support to order the proper cord to support this function.Compliance The Philips Lifeline HomeSafe/GoSafe Wireless System complies with relevant international and national standards and laws. Information on compliance will be supplied on request by Philips Lifeline or your Philips Lifeline representative.Intended Use This Philips product is intended to be installed, used and operated only in accordance with the safety procedures and operating instructions given in, the Quick Setup Guide and the Instructions for Use for the purpose for which it was designed. The purpose for which the product is intended is given below. The Philips Lifeline Medical Alert Service and HomeSafe/GoSafe System uses a wireless (7000C) or landline (7000L) Home Communicator with portable Help Buttons that connect to an emergency help service. The HomeSafe Personal Help Button (7000PHB) can be worn as a pendant or a wristband (7000PHW) and must be activated manually. The HomeSafe AutoAlert Button (7000AHB) and GoSafe Agency Filing Copy
75Questions? Call 1-800-635-6156Mobile Button (7000MHB/7100MHB) are worn as pendants and are capable of detecting certain types of falls or being activated manually. When outside the range of the Home Communicator, the GoSafe Mobile Button (7000MHB/7100MHB) can also be used to directly connect to an emergency help service via the AT&T wireless network. Help Calls can also be generated by pressing the Help button on the Communicator.Uses of the HomeSafe/GoSafe System for purposes other than those intended and expressly stated by Philips Lifeline, as well as incorrect use or operation, may relieve Philips Lifeline (or its agent) from all or some responsibility for resultant non-compliance, damage or injury.Essential performance The HomeSafe/GoSafe Help Buttons provide essential performance (EP) under normal operating conditions (includes EMC exposure) only as a complete system, consisting of the HomeSafe /GoSafe Help Buttons and the 7000C or 7000L Home Communicators. The system achieves its essential performance by sending Help Calls to the Lifeline Response Center. If the system is incapable of sending Help Calls, it will periodically send a status alarm to the Lifeline Response Center. Contraindications CautionThe GoSafe devices may be contraindicated for any person who is connected to a implanted electronic medical device or instrument such as a pacemaker or debrillator. This device may cause the electronic medical device to malfunction. Philips Lifeline makes no claims or warranties, implied or otherwise, regarding the suitability of this equipment for use with said implantable electronic medical devices, or any inter-compatibility for concurrent operation thereof. Users who have such devices implanted in their body and chose to use this equipment despite these stated Contraindications do so at their own risk and without the consent of Philips Lifeline. In no case may Philips Lifeline be held liable for events arising from use of this equipment concurrent with said implantables within their body. Compatibility The products and systems described in this manual are compatible only with the components described herein and should not be used in combination with any other products or components unless such other products or components are expressly recognized as compatible by Philips Lifeline. Agency Filing Copy
76 Questions? Call 1-800-635-6156Changes and/or additions to the product should only be carried out by Philips Lifeline or by third parties expressly authorized by Philips Lifeline to do so. Such changes and/or additions must comply with all applicable laws and regulations that have the force of law within the jurisdiction(s) concerned, and with best engineering practice. WarningChanges and/or additions to the product that are carried out by persons without the appropriate training and/or using unapproved spare parts may void the warranty. As with all complex technical products, maintenance by persons not appropriately qualied and/or using unapproved spare parts carries serious risks of damage to the product and of personal injury.Risks and BenetsThe 7000L HomeSafe System depends on suitable connection to a landline in order to communicate with the Philips Lifeline Response Center. The 7000C HomeSafe System depends on suitable connection to the AT&T wireless network at sucient signal strength in order to communicate with the Philips Lifeline Response Center. When outside the range of the Communicator the GoSafe Mobile Button (7000MHB/7100MHB) also depends on suitable connection to the AT&T wireless network at sucient signal strength to function properly. As with all wireless devices, the availability of the network cannot be guaranteed at any place or at any time. The HomeSafe/GoSafe System depends on the user being capable of pressing a Help Button when they are in need of help and also capable of pressing the Message button on the Home Communicator for important recorded messages regarding the status of the device(s). Any impairment the user may have in this regard should be considered when using this product. The GoSafe Mobile System also depends on the user being capable of re-charging the Mobile Help Button as indicated in this Instruction.Training Reading and understanding these Instructions for Use and the Quick Setup Guide serve as adequate training for the safe installation, use and disposal of the equipment. Users of this product must review and understand the instructions for use document to ensure safe and eective use. If you require further information about training in the use of this product, please contact Philips Lifeline or your Philips Lifeline representative.Agency Filing Copy
77Questions? Call 1-800-635-6156Safety Warning Maintenance & faults: If any part of the product is known (or suspected) to be defective or wrongly adjusted, DO NOT USE the product until a repair has been made. Operation of the product with defective or wrongly adjusted components could expose the user or the patient to safety hazards. Safety awareness: Do not use this product for any application until you read and understand the safety information, safety procedures and emergency procedures contained in this SAFETY section. Operation of the product without a proper awareness of how to use it safely could lead to fatal or other serious personal injury. Safety devices: Never attempt to remove, modify, or otherwise defeat any safety device on the product. Interfering with safety devices could lead to fatal or other serious personal injury.Intended use and compatibility: Do not use this product for any purpose other than those for which it is intended. Do not use the product with any product other than that which Philips Lifeline recognizes as compatible. Operation of the product for unintended purposes, or with incompatible product, could lead to fatal or other serious injury. Electrical safety Warnings • Do not remove covers or cables from this product. Dangerous electrical voltages are present within this product. Removing covers or cables could lead to serious or fatal personal injury.• Covers or cables should only be removed by qualied and authorized service personnel. • Unplug the Communicator from the main electrical supply (power outlet) before cleaning it. Explosion safety Warnings• Do not use this product in the presence of explosive gases or vapors, such as certain anesthetic gases. Agency Filing Copy
78 Questions? Call 1-800-635-6156• Do not use ammable or potentially explosive disinfecting sprays in the presence of this product.• Use of this product in an environment for which it was not designed can lead to re or explosion. CautionPortable and Mobile Phones: Portable and mobile RF communications can aect the HomeSafe /GoSafe devices. Use caution when using such communication devices within the specied range of the devices. • Wireless communications equipment such as wireless home network devices, mobile phones, cordless telephones and their base stations, and walkie-talkies can aect this equipment and should be kept at least a distance 3.3 meters or 11 feet from the HomeSafe/GoSafe devices (based on a typical cell phone with a maximum output power of 2 W).Open source software The model 7100MHB GoSafe Pendant utilizes the Wiced™ SDK and associated third party, open-source code and object les which are used under license from their respective providers within the SDK. Wiced is a trademark of Cypress Semiconductor Corporation. SECURITY and PRIVACY-related controls that are supported by the 7100 MHB: • The 7100 MHB Device is sealed. The user has no access to any of the internal components of the Device without violating/destroying the device enclosure. • Specialized, precision manufacturing equipment is required to access the physical components that store data within the Device. • Data access interactions with the Device can only be facilitated using proprietary equipment not distributed outside of Philips. • Wireless/network transmissions made by the Device are made using secure protocols and connections. Agency Filing Copy
79Questions? Call 1-800-635-6156Maintenance Expected Service Life The Expected Service Life of the HomeSafe/GoSafe Devices are as follows:• Wireless Communicator (7000C) – 4 years• Landline Communicator (7000L) – 4 years• HomeSafe Personal Help Button (7000PHB) – 5 years• HomeSafe AutoAlert Help Button (7000AHB) – 1.5-2 years* • GoSafe Mobile Help Button (7000MHB/7100MHB) – 2-3 years** The Service Life indicated above is based on the expected life of each device’s internal battery. These gures assume a “normal average” usage. Actual performance as experienced by the user may vary depending upon conditions such as charging/discharging behavior, temperature, and other factors.Power Supplies, Extension Cords and Power stripsPlease be sure to route the power supply cords to the power outlet in a way that will prevent the cord from creating a tripping hazard or that will cause it to be other interefered with by chairs or other furniture. Do not use extension cords or power strips with these devices.LatexThese products do not contain natural latex rubber or dry natural rubber in user or operator accessible areas.Passing the product on to another user (excludes GoSafe Mobile Button)This product cannot be passed to another user by an existing user. In the event an existing user wishes to end their service, they must return the devices to Philips Lifeline or their representative.Agency Filing Copy
80 Questions? Call 1-800-635-6156Technical SpecicationsStandards ComplianceThis device is designed to conform to the following standards:• IEC/ANSI/ AAMI60601-1:2005/R(12)2012, 3rd edition, Part 1 – General requirements for basic safety and essential performance.• CSA C22.2 # 60601-1:2014 Ed.3 Medical Electrical Equipment – Part 1: General Requirements For Basic Safety And Essential Performance. • IEC/UL/CSA 60601-1, 2nd Edition (2003), `Medical Electrical Equipment, Part 1: General Requirements for Safety’ (except for 7100MHB). • IEC 62133, Safety requirements for portable sealed secondary cells, and for batteries made from them, for use in portable applications. • IEC 60601-1-2, 3rd Edition (2007-03), General requirements for safety – Collateral standard: Electromagnetic compatibility - Requirements and tests• IEC 60601-1-4, 2nd Edition (2000), `Collateral standard: Programmable Electrical Medical Systems’ (except for 7100MHB) • IEC 62366, 1st Edition (2015), `Medical devices – Application of usability engineering to medical devices’ • IEC 60601-1-6, 2nd Edition (2004), `Collateral standard: Usability’ (except for 7100MHB) • IEC 60601-1-6, 3rd Edition (2013), `Collateral standard: Usability’ • IEC 60601-1-8, 2nd Edition (2006), `Collateral standard: General requirements, tests and guidance for alarm systems in medical electrical equipment and medical electrical systems’ • IEC 60601-1-11, 2nd Edition (2015) `Collateral standard: Requirements for medical electrical equipment and medical electrical systems used in the home healthcare environment’ • ISO 10993-1 Biological evaluation of medical devices – Part 1: Evaluation and testing (Biocompatibility) • ISO 14971, 2nd Edition (2007), `Medical devices – Application of risk management to medical devices’ Agency Filing Copy
81Questions? Call 1-800-635-6156• CSA C22.2 No. 205-12 (2012), Signal Equipment(Canada). • CFR47 FCC Part 15 Subpart B, Sections15.207 & 15.209; • CFR47 FCC Part 15 Subpart C, Section 15.247. • CFR47 FCC Part 15 Subpart E. • RSS-210 Licence – Exempt Radio Apparatus: Category I Equipment • RSS-247; Digital Transmission Systems (DTSs), Frequency Hopping Systems (FHSs) and Licence – Exempt Local Area Network (LE-LAN) Devices. • RSS-GEN General Requirements for Compliance of Radio Apparatus (Canada) • ICES 003 Information Technology Equipment (Including Digital Apparatus) – Limits and Methods of Measurement (Canda) • CFR47 FCC Part 15 Subpart C, Section 15.249:2012 (7000AHB & 7000PHB)• CFR47 FCC Part 15 Subpart C, Section 15.249, October 1, 2011 (7000C, 7000MHB, 7100MHB)• CFR47 FCC Part 68 (7000L)UL1635, UL1637 and CSA 22.2 No. 205 ComplianceThe maximum separation (range) of the equipment, under open eld test conditions and for comparative purposes only, is 600 feet. This range may be signicantly reduced when the equipment is installed in a typical home. The 7000MHB and 7100MHB comply to UL1635 and UL 1637 when the GoSafe pendants are within the range of the communicators with which they are paired.For compliance to UL 1637 for U.S. installations only: A clear, plastic power supply retaining strip is provided in the packaging with this system. Its purpose is to prevent the home communicator power supply from accidentally pulling out of the ac wall outlet under force. To use:1. Plug the home communicator power supply into the outlet you select to power your system, following the instructions and precautions herein.2. Clean the wall area roughly 3” on either side of the ac power outlet cover with a paper towel or cloth and a general purpose household cleaner such as glass cleaner. Do not use furniture polish or oil-based cleaners for this step as this cleaning is to ensure that the adhesion area is devoid of any dirt, oil or grease that would otherwise prevent the adhesive from sticking properly. Agency Filing Copy
82 Questions? Call 1-800-635-61563. Spray the cleaner on the cloth and gently wipe the target area on either side of the outlet cover as described in step 2. Do not spray the cleaner on the wall. 4. Ensure the area you cleaned in step 2 is dry prior to proceeding to the step 5. 5. Peel the release liner from the adhesive panels on the strip and ax it across the back of the power supply, adhering the 2 adhesive panels to the wall on each side of the ac power outlet cover.Environmental – Help ButtonsOperating Storage Bathing*Temperature 32° F to 104° F (0° C to 40° C)-4° F to 140° F (-20° C to 60° C)-Up to 122° F (50° C)Relative Humidity10 to 90% (non-condensing) 10 to 90% (non-condensing)Atmospheric Pressure101 kPa to 80 kPa (approximately 0-6600 ft/0-2000 m)N/AAltitude 6,600 feet (2 km) Maximum N/A*For a maximum duration of 30 minutes.Agency Filing Copy
83Questions? Call 1-800-635-6156ElectricalWireless Communicator (7000C), Landline Communicator (7000L)ac Voltage Source[1] (VAC) 100-240 Vac, 50/60 Hz, 0.5 A (Power Supply Input)dc Power Source (VDC) 4.8 Vdc, 2000mAH[2], Nickel Metal Hydride Battery (Rechargeable[3] Internal Battery) 12 Vdc, 1.25 A (Power Supply Output)Type of Protection Against Electric ShockClass II (To be used with external Class II power supply only)Degree of Protection Against Electric ShockType BF Applied PartDegree of Protection Against Ingress of WaterDrip Proof, IP21Mode of Operation ContinuousSound Pressure Level 92-106 dB at 1 kHz (measured 10 cm from the speaker)HomeSafe Personal Help Button (7000PHB/7000PHW)ac Voltage Source[1] (VAC) N/A, Internal Batterydc Power Source (VDC) 3.2Vdc, 225mAh[2], Manganese Dioxide Lithium Coin Primary BatteryType of Protection Against Electric ShockClass IIDegree of Protection Against Electric ShockType BF Applied PartDegree of Protection Against Ingress of WaterWater Resistant (1 meter, for 30 Minutes), IPX7Mode of Operation ContinuousAgency Filing Copy
84 Questions? Call 1-800-635-6156HomeSafe AutoAlert Button (7000AHB)ac Voltage Source[1] (VAC) N/Adc Power Source (VDC) 3.6 Vdc, 1200mAh[2], Lithium-thionyl chloride (Li-SOCl2) Primary BatteryType of Protection Against Electric ShockClass IIDegree of Protection Against Electric ShockType BF Applied PartDegree of Protection Against Ingress of WaterWater Resistant (1 meter, for 30 Minutes), IPX7Mode of Operation ContinuousGoSafe Mobile Help Buttons (7000MHB/7100MHB)ac Voltage Source[1] (VAC) N/A for 7000MHB/7100MHB. Battery charger rated: 100-240Vac, 50/60Hz, 0.5Adc Power Source (VDC) 3.7 Vdc, 920mAh[2], Lithium Ion Rechargeable [4] Battery Type of Protection Against Electric ShockClass IIDegree of Protection Against Electric ShockType BF Applied PartDegree of Protection Against Ingress of WaterWater Resistant (1 meter, for 30 Minutes), IPX7Mode of Operation ContinuousSound Pressure Level 116-123 dB at 1 kHz (measured 1 cm from the speaker)[1] The means of isolating the device from the supply mains is by disconnecting the device from the wall outlet. [2] The capacity restored by the cell varies according to current drain, temperature and cut-o.[3] Recharging of the backup battery is done automatically, as needed, when the device is plugged into an ac power outlet.[4] Recharging of the GoSafe Mobile Button battery is done by the user as needed, when connected to the charger.Agency Filing Copy
85Questions? Call 1-800-635-6156Product Disposal – Environmental RequirementsIntroduction Philips Lifeline is committed to protecting the natural environment, and to helping to provide for the continued safe and eective use of this product, through proper support, maintenance and training. Therefore Philips products are designed and manufactured to comply with relevant guidelines for environmental protection. As long as the product is properly operated and maintained, it presents no environmental risks. However, the product may contain materials, which could be harmful to the environment if disposed of incorrectly. Use of such materials is essential to performing the functions of the product, and to meeting statutory and other requirements. Final disposal of the product “Final Disposal” is when the User disposes of the product in such a way that it can no longer be used for its intended purpose. In the event a User wishes to end their service or no longer needs the HomeSafe/GoSafe device, User must return the device to Philips Lifeline or its representative for proper disposal.Philips supports Users in:• Recovering reusable parts.• Recycling of useful materials by competent disposal companies.• Safe and eective disposal of this productElectromagnetic Comparability – EMC Medical electrical equipment can either generate or receive electromagnetic interference. The HomeSafe/GoSafe devices have been evaluated for electromagnetic compatibility (EMC) with the appropriate accessories according to IEC 6060-1 collateral standard IEC 60601-1-2:2007, the international standard for EMC for medical electrical equipment.The HomeSafe/GoSafe devices comply with relevant laws and standards on electro-magnetic compatibility (EMC) for this type of product when used as intended. Such laws and standards dene both the permissible electromagnetic emission levels from this product and its required immunity to electromagnetic interference from external sources.The HomeSafe/GoSafe devices must emit electromagnetic energy in order to perform its intended function. Nearby electronic equipment may be aected. Medical Electrical Equipment needs special precautions regarding EMC and needs to be installed and put into service according to the EMC information provided in the accompanying documents.Agency Filing Copy
86 Questions? Call 1-800-635-6156Other electronic products exceeding the limits dened in such EMC standards could, under unusual circumstances, aect the operation of the product.1. Medical Electrical Equipment needs special precautions regarding EMC and needs to be installed and put into service according to the EMC information provided in the Accompanying Documents.2. Other equipment such as Portable and Mobile RF Communications Equipment may interfere with the medical device even of the other equipment complies with CISPR emission requirements.3. The use of accessories and cables other than those specied, with the exception of those sold by the manufacturer may result in increased emissions or decreased immunity of the equipment or system.4. The equipment or system should not be used adjacent to or stacked with other equipment and that if adjacent or stacked use is necessary, the equipment or system should be observed to verify normal operation in the conguration in which it will be used.EMC Informational Tables Table 1 – Guidance and Manufacturer’s Declaration – Emissions The HomeSafe/GoSafe devices are intended for use in the electromagnetic environment specied below. The 7000MHB and 7100MHB devices are provided with a battery power adapter charger. The customer or user of the HomeSafe/GoSafe should ensure that it is used in such an environment.Emissions Test Compliance Electromagnetic Environment – GuidanceRF Emissions CISPR 11Group 2 The HomeSafe/GoSafe devices must emit Electromagnetic energy in order to perform its intended function. Nearby electronic equipment may be aected.RF Emissions CISPR 11Class BHarmonics IEC 61000-3-2N/A for 7000PHB/PHW, 7000AHB and 7000MHB/ 7100MHB. Class A for chargerThe 7000PHB/PHW, 7000AHB and 7000MHB/7100MHB are Battery Powered. The 7000L and 7000C communicators and the 7000MHB/7100MHB power chargers are suitable for use in all establishments, including domestic, and those directly connected to the public low-voltage power supply network that supplies buildings used for domestic purposes.Flicker IEC 61000-3-3CompliesAgency Filing Copy
87Questions? Call 1-800-635-6156Table 2 – Guidance and Manufacturer’s declaration – Immunity The HomeSafe/GoSafe devices are intended for use in the electromagnetic environment specied below. The customer or user of the HomeSafe/GoSafe should ensure that it is used in such an environment.Immunity Test EN/IEC 60601 Test LevelCompliance LevelElectromagnetic Environment – GuidanceElectrostatic Discharge (ESD) EN/IEC 61000-4-2±6kV Contact ±8kV Air±6kV Contact ±8kV Air Floors should be wood, concrete or ceramic tile. If oors are synthetic the relative humidity should be at least 30%Electrical fast transient/burst EN/IEC 61000-4-4(only for devices with battery charger power supply-7000MHB & 7100MHB)±2 kV for power supply lines ±1 kV for input/output lines±2 kV for power supply linesElectrical power quality should be that of a typical commercial or hospital environment.Surge EN/IEC 61000-4-5(only for devices with battery charger power supply-7000MHB & 7100MHB)±1 kV line(s) to line(s)±2 kV line(s) to earth±1 kV line(s) to line(s)±2 kV line(s) to earthMains power quality should be that of a typical commercial or hospital environment.Power Frequency 50/60Hz Magnetic Field EN/IEC 61000-4-83A/m 3A/m Power frequency magnetic elds should be that of a typical commercial or hospital environment. Voltage dips,short interruptionsand voltage variations on power supply input lines EN/IEC 61000-4-11(only for devices with battery charger power supply-7000MHB & 7100MHB)<5% UT (>95% dip in UT) for 0.5 cycle. 40% UT (60% dip in UT) for 5 cycles.70% UT (30% dip in UT) for 25 cycles 5% UT (>95% dip in UT) for 5 sec.<5% UT (>95% dip in UT) for 0.5 cycle. 40% UT (60% dip in UT) for 5 cycles. 70% UT (30% dip in UT) for 25 cycles 5% UT (>95% dip in UT) for 5 sec.Electrical power quality should be that of a typical commercial or hospital environment. During charging, if the the user of the GoSafe (7000MHB/7100MHB) requires continued operation during power mains interruptions, it is recommended that the GoSafe device power adapter is powered from an uninterrupted power supply or a battery.Agency Filing Copy
88 Questions? Call 1-800-635-6156NOTE: UT is the a.c. mains voltage prior to application of the test level. Table 4 – Guidance and Manufacturer’s declaration – Immunity The HomeSafe/GoSafe are intended for use in the electromagnetic environment specied below. The customer or user of the HomeSafe/GoSafeshould ensure that it is used in such an environment.Immunity TestEN/IEC 60601 Test LevelCompliance LevelElectromagnetic Environment – GuidanceConducted RF EN/IEC 61000-4-63 Vrms 150 kHz to 80 MHz3 Vrms* D=1.17√P D=0.35√P 80 to 800 MHzD=0.70√P 800 MHz to 2.5 GHzRadiated RF EN/IEC 61000-4-310 V/m 80 MHz to 2.5 GHz10V/m Portable and mobile communications equipment should be separated from the HomeSafe/GoSafe by no less than the distances calculated/listed below*:D=(3.5/V1)(√P) D=(3.5/E1)(√P) 80 to 800 MHz D=(7/Eq)(√P) 800 MHz to 2.5 GHzwhere P is the maximum power in watts (W) and D is the recommended separation distance in meters (m). Field strengths from xed RF transmitters, as determined by an electromagnetic site survey,(a) should be less than the compliance level in each frequency range.(b) Interference may occur in the vicinity of equipment marked with the following symbol: NOTE: Conducted RF Immunity does not apply to an internal battery operated devices (7000PHB, 7000PHW, 7000AHB, 7000MHB and 7100MHB). Limit above is set for the battery charger.NOTE 1: At 80 MHz and 800 MHz, the higher frequency range applies.Agency Filing Copy
89Questions? Call 1-800-635-6156NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation is aected by absorption and reection from structures, objects and people.(a) Field strengths from xed transmitters, such as base stations for radio (cellular/ cordless) telephones and land mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy. To assess the electromagnetic environment due to xed RF transmitters, an electromagnetic site survey should be considered. If the measured eld strength in the location in which the HomeSafe/GoSafe equipment is used exceeds the applicable RF compliance level above, the HomeSafe/GoSafe equipment should be observed to verify normal operation. If abnormal performance is observed, additional measures may be necessary, such as reorienting or relocating the HomeSafe/GoSafe equipment.(b) Over the frequency range 150 kHz to 80 MHz, eld strengths should be less than 3 V/m.Table 6 – Recommended Separations Distances between Portable and Mobile RF Communications equipment and HomeSafe/GoSafe devices The HomeSafe/GoSafe are intended for use in the electromagnetic environment in which radiated disturbances are controlled. The customer or user of the HomeSafe/GoSafe can help prevent electromagnetic interference by maintaining a minimum distance between portable and mobile RF Communication Equipment and HomeSafe/GoSafe as recommended below, according to the maximum output power of the communications equipment.Max Output Power (Watts)Separation (m) 150kHz to 80MHz d = 1.17√P*Separation (m) 80 to 800MHz d = 0.35√PSeparation (m) 800MHz to 2.5GHz d = 0.70√P0.01 0.117 .035 .07 0.1 0.37 .11068 .2213611.17 .35 .710 3.7 1.1068 2.2136 100 11.7 3.5 7For transmitters rated at a maximum output power not listed above, the recommended separation distance d in meters (m) can be estimated using the equation applicable to the frequency of the transmitter, where P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer.NOTE 1: At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies.NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation is aected by absorption and reection from structures, objects, and people.Agency Filing Copy
90 Questions? Call 1-800-635-6156SymbolsSymbol DescriptionSymbol for dc (direct current) power.Polarity symbol. Indicates that the center (tip) of the output plug is Positive (+) and the barrel of the output plug is Negative (-).The power supply eciency performance is Level 5, indicating a high standard in use eciencies and no-load power consumption.Symbol to indicate for indoor use only.The CE Mark is a conformity symbol for European countries. The symbol stands for Conformité Européenne.A Class II or double insulated electrical device. This is one which has been designed in such a way that it does not require a safety connection to electrical earth (ground).The TÜV logo is a certication mark of TÜV Rheinland, a Nationally Recognized Testing Laboratory (NRTL). The “C” on the left of the mark denotes compliance in Canada and the “US” on the right indicating compliance for the US.The symbol for WEEE — Waste Electrical and Electronic Equipment. This symbol indicates that when the end-user wishes to discard this product, it must be sent to separate collection facilities for recovery and recycling. Note: Please return the HomeSafe/GoSafe devices to Philips Lifeline or your Philips Lifeline representative for proper disposal.The ETL Listed Mark – demonstrates compliance to the requirements of widely accepted product safety standards, as determined through independent testing and periodic follow-up inspections by a Nationally Recognized Testing Laboratory (NRTL). The “C” on the left of the mark denotes compliance in Canada and the “US” on the right indicating compliance for the US.The IP Code, or Ingress Protection Rating, classies and rates the degree of protection provided against the intrusion of solid objects (including body parts such as hands and ngers), dust, accidental contact, and water in mechanical casings and with electrical enclosures. A rating of IP21 provides a protection against access to hazardous parts with a nger and ensures dripping water (vertically falling drops) has no harmful eect on the device.Agency Filing Copy
91Questions? Call 1-800-635-6156Device is protected against the eects of continuous immersion in water (up to 1 m of submersion for a maximum of 30 minutes).Type BF Applied PartConsult accompanying instructions for use.Symbol for non-ionizing radiation. Indicates that the device(s) include(s) RF transmitters.Indicates the device manufacturer.Indicates the date when the device was manufactured.Use by Date.Indicates the manufacturer’s batch code so that the batch or lot can be identied.Indicates the manufacturer’s catalog number so that the device can be identied.Indicates the manufacturer’s serial number so that a specic device can be identied.To identify the temperature limits, for example on transport packaging to indicate limits within which the package has to be kept and handled. The temperature values may be shown adjacent to the symbol.To indicate the acceptable upper and lower limits of relative humidity for transport and storage.Refer to instruction manual/bookletAgency Filing Copy
Philips Lifeline111 Lawrence Street Framingham, MA 01702-8156Tel: 1-800-451-0525www.lifelinesystems.comPhilips Lifeline Canada95 Barber Greene Road, Suite 105Toronto, Ontario, Canada M3C 3E9Tel: 1-800-387-8120www.lifeline.ca© 2017. All rights reserved.Signal range may vary due to environmental factors.P/N 0940837 Rev. FAgency Filing Copy

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