Magtek orporated 30056216 Handheld Secure Pin Entry Device used to read financial data and other applicable secure information. User Manual Installation and Operation Manual

Magtek Incorporated Handheld Secure Pin Entry Device used to read financial data and other applicable secure information. Installation and Operation Manual

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30056216 User Manual

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MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350 www.magtek.com DynaPro Go Handheld PIN Pad Device with MSR/Contact/Contactless Installation and Operation Manual March 2018 Document Number: D998200129-10 REGISTERED TO ISO 9001:2008

DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 3 of 60 (D998200129-10) Table 1-1 - Revisions Rev Number Date Notes 10 Initial release

DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 4 of 60 (D998200129-10) LIMITED WARRANTY MagTek warrants that the products sold pursuant to this Agreement will perform in accordance with MagTek’s published specifications. This warranty shall be provided only for a period of one year from the date of the shipment of the product from MagTek (the “Warranty Period”). This warranty shall apply only to the “Buyer” (the original purchaser, unless that entity resells the product as authorized by MagTek, in which event this warranty shall apply only to the first repurchaser). During the Warranty Period, should this product fail to conform to MagTek’s specifications, MagTek will, at its option, repair or replace this product at no additional charge except as set forth below. Repair parts and replacement products will be furnished on an exchange basis and will be either reconditioned or new. All replaced parts and products become the property of MagTek. This limited warranty does not include service to repair damage to the product resulting from accident, disaster, unreasonable use, misuse, abuse, negligence, or modification of the product not authorized by MagTek. MagTek reserves the right to examine the alleged defective goods to determine whether the warranty is applicable. Without limiting the generality of the foregoing, MagTek specifically disclaims any liability or warranty for goods resold in other than MagTek’s original packages, and for goods modified, altered, or treated without authorization by MagTek. Service may be obtained by delivering the product during the warranty period to MagTek (1710 Apollo Court, Seal Beach, CA 90740). If this product is delivered by mail or by an equivalent shipping carrier, the customer agrees to insure the product or assume the risk of loss or damage in transit, to prepay shipping charges to the warranty service location, and to use the original shipping container or equivalent. MagTek will return the product, prepaid, via a three (3) day shipping service. A Return Material Authorization (“RMA”) number must accompany all returns. Buyers may obtain an RMA number by contacting Technical Support at (888) 624-8350. EACH BUYER UNDERSTANDS THAT THIS MAGTEK PRODUCT IS OFFERED AS IS. MAGTEK MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND MAGTEK DISCLAIMS ANY WARRANTY OF ANY OTHER KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF THIS PRODUCT DOES NOT CONFORM TO MAGTEK’S SPECIFICATIONS, THE SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. MAGTEK’S LIABILITY, IF ANY, SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT PAID TO MAGTEK UNDER THIS AGREEMENT. IN NO EVENT WILL MAGTEK BE LIABLE TO THE BUYER FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF, OR INABILITY TO USE, SUCH PRODUCT, EVEN IF MAGTEK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 5 of 60 (D998200129-10) LIMITATION ON LIABILITY EXCEPT AS PROVIDED IN THE SECTIONS RELATING TO MAGTEK’S LIMITED WARRANTY, MAGTEK’S LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE CONTRACT PRICE OF THIS PRODUCT. MAGTEK MAKES NO OTHER WARRANTIES WITH RESPECT TO THE PRODUCT, EXPRESSED OR IMPLIED, EXCEPT AS MAY BE STATED IN THIS AGREEMENT, AND MAGTEK DISCLAIMS ANY IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MAGTEK SHALL NOT BE LIABLE FOR CONTINGENT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES TO PERSONS OR PROPERTY. MAGTEK FURTHER LIMITS ITS LIABILITY OF ANY KIND WITH RESPECT TO THE PRODUCT, INCLUDING ANY NEGLIGENCE ON ITS PART, TO THE CONTRACT PRICE FOR THE GOODS. MAGTEK’S SOLE LIABILITY AND BUYER’S EXCLUSIVE REMEDIES ARE STATED IN THIS SECTION AND IN THE SECTION RELATING TO MAGTEK’S LIMITED WARRANTY.

DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 6 of 60 (D998200129-10) FCC INFORMATION This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by MagTek could void the user’s authority to operate this equipment. CANADIAN DECLARATION OF CONFORMITY This digital apparatus does not exceed the Class B limits for radio noise from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada. INDUSTRY CANADA (IC) RSS This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) L'appareil ne doit pas produire de brouillage, et (2) L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. CUR/UR This product is recognized per Underwriter Laboratories and Canadian Underwriter Laboratories 1950.

DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 7 of 60 (D998200129-10) CE STANDARDS Testing for compliance with CE requirements was performed by an independent laboratory. The unit under test was found compliant with standards established for Class B devices. EU STATEMENT Hereby, MagTek Inc. declares that the radio equipment types Wideband Transmission System (802.11 wireless) and Non-Specific Short Range Device (contactless) are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.magtek.com/Content/DocumentationFiles/D998200238.pdf. AUSTRALIA / NEW ZEALAND STATEMENT Testing for compliance with AS/NZS standards was performed by a registered and accredited laboratory. The unit under test was found compliant with standards established under AS/NZS CISPR 32 (2013), AS/NZS 4268 Table 1, Row 59 DTS 2400-2483MHz SRD (802.11), and AS/NZS 4268 (2017) Table 1, Row 43 13.553-13.567MHz (contactless reader). UL/CSA This product is recognized per UL 60950-1, 2nd Edition, 2011-12-19 (Information Technology Equipment - Safety - Part 1: General Requirements), CSA C22.2 No. 60950-1-07, 2nd Edition, 2011-12 (Information Technology Equipment - Safety - Part 1: General Requirements). ROHS STATEMENT When ordered as RoHS compliant, this product meets the Electrical and Electronic Equipment (EEE) Reduction of Hazardous Substances (RoHS) European Directive 2002/95/EC. The marking is clearly recognizable, either as written words like “Pb-free,” “lead-free,” or as another clear symbol ( ). PCI STATEMENT PCI Security Standards Council, LLC (“PCI SSC”) has approved this PIN Transaction Security Device to be in compliance with PCI SSC’s PIN Security Requirements. When granted, PCI SSC approval is provided by PCI SSC to ensure certain security and operational characteristics important to the achievement of PCI SSC’s goals, but PCI SSC approval does not under any circumstances include any endorsement or warranty regarding the functionality, quality or performance of any particular product or service. PCI SSC does not warrant any products or services provided by third parties. PCI SSC approval does not under any circumstances include or imply any product warranties from PCI SSC, including, without limitation, any implied warranties of merchantability, fitness for purpose, or non-infringement, all of which are expressly disclaimed by PCI SSC. All rights and remedies regarding products and services which have received PCI SSC approval shall be provided by the party providing such products or services, and not by PCI SSC.

1 - Table of Contents DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 8 of 60 (D998200129-10) 1 Table of Contents Limited Warranty .............................................................................................................................................. 4 FCC Information ................................................................................................................................................ 6 Canadian Declaration Of Conformity ............................................................................................................. 6 Industry Canada (IC) RSS ................................................................................................................................. 6 CUR/UR............................................................................................................................................................... 6 CE STANDARDS ................................................................................................................................................. 7 EU Statement ..................................................................................................................................................... 7 Australia / New Zealand Statement .............................................................................................................. 7 UL/CSA ............................................................................................................................................................... 7 RoHS STATEMENT ............................................................................................................................................. 7 PCI Statement ................................................................................................................................................... 7 1 Table of Contents ...................................................................................................................................... 8 2 Introduction ............................................................................................................................................. 11 2.1 About DynaPro Go .......................................................................................................................... 11 2.2 Protection for All Points Within the Payment Infrastructure ................................................... 13 2.3 Security and Ease of Integration by Design ............................................................................... 13 2.4 Remote Services ............................................................................................................................ 13 2.5 Peace of Mind .................................................................................. Error! Bookmark not defined. 2.6 Tamper Responsiveness ............................................................................................................... 13 2.7 Liquid Crystal Display..................................................................................................................... 13 2.8 10-Digit Backlit Numeric Keypad With Function Keys ............................................................. 14 2.9 Low-Power Standby Modes ........................................................................................................... 14 2.10 Major Components ..................................................................................................................... 15 2.11 About Terminology ..................................................................................................................... 15 3 Planning and Preparation ..................................................................................................................... 16 3.1 Logistical Planning ......................................................................................................................... 16 3.2 Network Planning ........................................................................................................................... 18 4 Installation ............................................................................................................................................... 19 4.1 About Inspection ............................................................................................................................. 19 4.2 About Software ............................................................................................................................... 20 4.3 About Connecting to a Host .......................................................................................................... 20 4.3.1 How to Connect DynaPro Go to a Computer Host or Charger via USB .......................... 20 4.3.2 How to Connect DynaPro Go to a Host via 802.11 Wireless .......................................... 21 5 Configuration ........................................................................................................................................... 22 5.1 How to Configure the LCD Display Brightness ........................................................................... 23 5.1.1 LCD Display Brightness Auto Mode ..................................................................................... 24 5.1.2 LCD Display Brightness Manual Mode ................................................................................ 24

1 - Table of Contents DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 9 of 60 (D998200129-10) 5.2 How to Configure the Keypad Backlight ..................................................................................... 25 5.3 How to Change the Active Connection ........................................................................................ 26 5.4 How to Configure Network Settings (ADVANCED) ..................................................................... 27 5.4.1 How to Configure the Network to Support 802.11 Wireless Connections .................... 27 5.4.2 How to Configure the Host for 802.11 Wireless ............................................................... 28 5.4.3 How to Configure the Device for 802.11 Wireless ........................................................... 29 5.4.4 How to Test the 802.11 Wireless Connection ................................................................... 34 6 Operation ................................................................................................................................................. 35 6.1 Overview........................................................................................................................................... 35 6.2 How to Read Device Status .......................................................................................................... 37 6.2.1 Welcome Screen Status Icons ............................................................................................. 37 6.2.2 Device Details Screens .......................................................................................................... 38 6.2.3 Health and Safety Information ............................................................................................ 40 6.2.4 Wireless Status Screen ......................................................................................................... 40 6.2.5 OFFLINE Screen ...................................................................................................................... 41 6.3 Power Management....................................................................................................................... 42 6.3.1 How to Charge the Battery ................................................................................................... 42 6.3.2 How to Power On / Power Off .............................................................................................. 43 6.3.3 Battery Warnings and Automatic Power Off ...................................................................... 43 6.3.4 Sleep Mode ............................................................................................................................. 44 6.3.5 USB Suspend .......................................................................................................................... 44 6.3.6 Maintenance Reset ................................................................................................................ 44 6.4 How to Start a Handheld Wireless Transaction ......................................................................... 46 6.5 Card Reading .................................................................................................................................. 47 6.5.1 How to Swipe Magnetic Stripe Cards .................................................................................. 47 6.5.2 How to Insert Contact Chip Cards ........................................................................................ 48 6.5.3 How to Tap Contactless Cards / Devices ........................................................................... 50 6.5.4 How to Enter Card Information Manually ........................................................................... 52 6.5.5 How to Select the Card Type ................................................................................................ 52 6.6 How to Verify the Transaction Amount ....................................................................................... 53 6.7 How to Enter PINs........................................................................................................................... 54 6.8 How to Use Signature Capture ..................................................................................................... 54 6.9 How to Enter Passcodes ................................................................................................................ 55 7 Maintenance ............................................................................................................................................ 56 7.1 Mechanical Maintenance .............................................................................................................. 56 7.2 Updates to Firmware, Documentation, Security Guidance ...................................................... 56 8 Developing Custom Software ............................................................................................................... 57 Appendix A Technical Specifications ....................................................................................................... 58

1 - Table of Contents DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 10 of 60 (D998200129-10)

2 - Introduction DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 11 of 60 (D998200129-10) 2 Introduction 2.1 About DynaPro Go MagTek’s DynaPro Go is a handheld secure PIN entry device that is ideal for credit, prepaid, gift, and debit cards for mobile point of sale applications where you need unmatched convenience and security. Reduce your interchange rates, reduce chargebacks, and increase your customer satisfaction and sales with DynaPro Go. DynaPro Go provides a mobile solution that is convenient without sacrificing security. Bring multiple low-cost, yet secure point-of-service terminals directly to the customer wherever and whenever they are ready to buy. The magnetic stripe card reader is capable of reading any ISO or AAMVA encoded magnetic stripe data, the contact chip card slot is located in the bottom of the device ready to read contact chip cards (ICC), and the contactless reader is directly behind the LCD display. The backlit keypad provides a better user experience when used in low-light settings such as taxi cabs. DynaPro Go meets and exceeds PCI PTS 4.x, SRED security requirements for PEDs. The MagTek MagneSafe™ Security Architecture (MSA), EMV chip card technology, and NFC capability exceed current PCI requirements. The enclosure and associated electronics form a Tamper Resistant Security Module (TRSM) where attempts to penetrate or modify the unit cause all keys to be cleared and/or stop the unit from functioning. DynaPro Go product features include: • PCI PTS 4.x, SRED • Meets EMV Level 1 and Level 2 requirements • Triple DES encryption • DUKPT key management • Device/mutual authentication • Card data authentication • Tokenization and masked data • Wireless and USB connection • Ergonomic and ruggedized design • Secured by MagneSafe Security Architecture • MagnePrint card authentication • Generates dynamic payment card data with each swipe • Reads ANSI/ISO/AAMVA cards plus custom formats • EMV chip card reader • Fast and reliable magnetic stripe reading • LCD graphical display • Backlit keypad • Reads up to 3 tracks of card data • Bi-directional read

2 - Introduction DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 12 of 60 (D998200129-10) Table 2-1 - Available Models and Options Part No. Description Cable USB 802.11 Bluetooth BLE Sig Cap. 30056215 DYNAPRO GO DEMO / TEST, SIGCAP, 802.11 WIRELESS micro-USB Yes Yes No No Yes 30056216 DYNAPRO GO PCI, SIGCAP, 802.11 WIRELESS micro-USB Yes Yes No No Yes

2 - Introduction DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 13 of 60 (D998200129-10) 2.2 Protection for All Points Within the Payment Infrastructure DynaPro Go delivers industry best practices for data protection, using triple DES encryption (TDEA/3DES) and derived unique key per transaction (DUKPT) key management. PIN, magnetic stripe, chip card (contact/contactless), NFC, and manually keyed data are encrypted as soon as they are entered into the device. Using proven and tested industry standards gives merchants, processors, issuers, and acquirers the flexibility to outsource or manage decryption services themselves, avoiding the risk imposed by unproven, proprietary encryption algorithms. When used with Magensa Solutions and the MagneSafe Security Architecture, the device delivers a layered approach to transaction security that combines encryption, tokenization, authentication, and dynamic data to protect card data. The MagnePrint® card authentication service can identify and detect counterfeit magnetic stripe ATM, debit, credit, and gift cards, and render them useless. This state-of-the-art security is designed to identify and prevent fraud before it happens. The card reader is capable of reading any ISO or AAMVA encoded magnetic stripe data, and includes a contact chip card (ICC) reader on the front of the device under the keypad and a contactless reader behind the LCD display. 2.3 Security and Ease of Integration by Design DynaPro Go is a durable device made for easy connection. MagTek is your partner in development and provides a comprehensive platform of drivers, APIs, and Software Development Kits (SDKs). The SDKs include tools, documentation, and sample code for developing applications on a variety of platforms for fast development and easy integration. DynaPro Go can interface through standard micro-USB cabling to recharge the battery and to perform synchronization with compliant hosts, or connect via TCP/IP over 802.11 wireless. The display module is a backlit display and the keypad has well-contoured keys with tactile feedback for convenient entry of PINs or other data. 2.4 Remote Services MagTek’s secure remote services include key injection and device configuration. These services are compliant with PCI P2PE environments, and eliminate the need for merchants to manage sensitive information such as encryption keys or device configuration settings. This allows the upgrade of keys or device security settings throughout the life of the device in the field. 2.5 Tamper Responsiveness DynaPro Go’s enclosure and its associated electronics have been designed to form a Tamper-Responsive, Tamper-Evident Secure Cryptographic Device (SCD). The covers are securely attached and incorporate sensing circuits to detect any attempts to open the unit. Internal spaces within DynaPro Go have been minimized to reduce the possibility of unauthorized modifications. In addition, any attempt to penetrate or modify the device electronically will cause the unit to permanently erase its stored encryption keys, after which the device will cease to function. 2.6 Liquid Crystal Display The Liquid Crystal Display (LCD) screen is a 2.4 inch 320x240 pixel QVGA color TFT display with a contactless card reader behind it for “tap the screen” contactless function. The display can either adapt its brightness based on ambient lighting, or stay at a pre-set brightness level. The display shows pre-programmed static and animated messages, including vertical scrolling for longer prompt lists, and animations on the Swipe Card and Insert Card screens.

2 - Introduction DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 14 of 60 (D998200129-10) 2.7 10-Digit Backlit Numeric Keypad With Function Keys During normal operation, cardholders use the device’s numeric keypad to securely enter PINs and other numeric data (see Figure 2-1 on page 15). An audible tone provides feedback when pressing keys, and a backlight makes data entry easy even in low light conditions. The keypad includes additional function keys cardholders may press during a transaction: • Cardholders can press the green ENTER (“OK”) key to indicate they have finished their input. • Cardholders can press the red CANCEL (“X”) key to halt the current operation. Depending on the context, it may cancel the entire transaction. • When presented with on-screen selection options, cardholders can press the Left Function Key, Middle Function Key, or Right Function Key to select the desired response. 2.8 Low-Power Standby Modes To conserve battery power, DynaPro Go enters low-power mode or powers off in response to a variety of events, including screen timeouts (“Sleep Mode”), USB Suspend directives from a connected USB host, critically low battery power, and periodic maintenance resets. Details about how DynaPro Go manages and conserves battery power can be found in section 6.3 Power Management.

2 - Introduction DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 15 of 60 (D998200129-10) 2.9 Major Components The major components of DynaPro Go are shown in Figure 2-1. In addition to the components shown, the device has a tamper trigger recessed in the bottom that is intended for manufacturer use only. Do not insert anything into the tamper trigger hole! Doing so will erase all injected keys; the device will stop functioning, and will have to be returned to the manufacturer for re-configuration. Figure 2-1 – DynaPro Go Major Components 2.10 About Terminology In this document, DynaPro Go is referred to as the device. It is designed to be connected to a host, which is a piece of general-purpose electronic equipment which can send commands and data to, and receive data from, the device. Host types include PC and Mac computers/laptops, tablets, and smartphones. Generally, the host must have software installed that communicates with the device and is capable of processing transactions. During a transaction, the host and its software interact with the operator, such as a customer service representative, while the device interacts with the cardholder (even if the cardholder is using a virtual representation of the card account, such as a smartphone).

3 - Planning and Preparation DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 16 of 60 (D998200129-10) 3 Planning and Preparation The guidelines in the following sections will assist management and network administrators in planning for the physical and network requirements of deploying and using DynaPro Go. The most effective way to ensure smooth deployment of a solution is to consider these factors before receiving the device. 3.1 Logistical Planning • Determine what type of host DynaPro Go will connect to. This can be a computer with a USB port or connected to a TCP/IP network that is equipped with 802.11 wireless. When planning, include any additional support or devices required by the host and DynaPro Go, such as physical locations, mounting, power connections, and charging cradles. • Determine what software will be installed on the host and how it will be configured. Software can include operating system, transaction processing software, security software, and so on. Include any additional support required by the software, such as network connections. Information about software is provided in section 4.2 About Software. • Configure the host software to select which combinations of magnetic stripe swipe, EMV contact card insertion, contactless payment tap, and/or manual entry the host will direct the device to accept (see section 6.5 Card Reading). This decision may differ based on location, situation, and other factors, or may be uniform across all transactions and devices and hosts you are deploying. • Determine how DynaPro Go will be physically presented to the cardholder. • Select which connection type the solution will use. Available connection types include USB and TCP/IP over 802.11 wireless, and only one interface can be active at a time. The connection types available in each model are listed in Table 2-1 - Available Models and Options on page 12. • Determine how DynaPro Go should be configured, and specify that configuration when ordering the device. For example: o Determine whether the device should be Always Listening for wireless messages from the host, or creating Device-Initiated connections on demand. o Determine whether the LCD display backlight should operate in Manual mode (constant brightness) or Auto mode (adaptive to ambient light). • Select and configure a secure workstation advanced operators will use to configure and update the device. The workstation must be configured as follows: o Available USB port o A secure means of obtaining files, either via the network (such as SFTP) or via removable media, such as USB flash drives. o 99510127 DYNAPRO/DYNAPRO GO/DYNAPRO MINI WINDOWS SDK INSTALL (EXE) installed. This software includes the MagTek PCI PED Host App Simulator tool advanced operators use to configure the device. o It may also need a browser connection to a certificate authority (CA) for downloading certificates. • Determine the charging schedule(s) and location(s). For example, high-traffic mission-critical solutions may benefit from keeping multiple devices charging for fast swap-out. Charging cradles and accessories are available directly from MagTek. Make sure there is an adequate number of USB wall chargers and / or USB ports available for the number of devices you are charging together, and make sure the electrical socket-outlet at a given charging location can support the total load. Solutions using large numbers of devices may benefit from using a large-scale universal USB charger / hub. Details about charging are provided in section 6.3.1 How to Charge the Battery. Details about maximum power consumption are provided in Appendix A Technical Specifications.

3 - Planning and Preparation DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 17 of 60 (D998200129-10) • Determine how to inspect devices upon arrival, upon installation, and periodically during live usage, to ensure malicious individuals have not tampered with them. Details about inspection are provided in section 4.1 About Inspection. • Develop procedures for maintaining the device(s). Detailed guidance is provided in section 6.9 How to Enter Passcodes. • Determine how to train operators. Training may include material from section 5 Configuration and section 6 Operation.

3 - Planning and Preparation DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 18 of 60 (D998200129-10) 3.2 Network Planning If DynaPro Go will communicate with the host via TCP/IP and an 802.11 wireless access point, network administrators should do the following before deployment: 1) Coordinate with your sales representative to obtain the certificate chain that must be installed on the host to enable TLS communication with the device. 2) Determine how the IP addresses of all DynaPro Go devices and the host will be allocated. 3) The device configuration supports connection to only one access point. Make sure there is adequate signal strength between the access point and all locations where the device will operate wirelessly. 4) The device supports WPA2-PSK (TKIP), WPA2-PSK (AES), or WPA2-PSK (TKIP/AES) wireless security. Make sure the access point is configured to support one of these. 5) Determine whether to use MAC filtering on the access point and plan a way for MACs for new devices to be added to the list. 6) If the device and host will use static IP addresses, allocate those addresses and determine what Gateway and Subnet Mask the devices should use. 7) Configure the network’s DNS server in one of three ways: a) Register the host as providing an mDNS Service name, or b) Register the host with a DNS name, or c) Don’t register the host with DNS, and exclusively use IP address. 8) Determine what ports the device and host will use to communicate. By default, the device expects the host connect to port 26, must be able to access DNS via UDP using port 53, and must be able to access DHCP on port 67. Make sure the network and firewalls are configured so the device and host can initiate connections on the selected port(s). 9) DynaPro Go does not require an Internet gateway.

4 - Installation DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 20 of 60 (D998200129-10) 4.2 About Software In any solution, DynaPro Go is connected to a host, which must have software installed that knows how to communicate with the device, and which is capable of processing transactions. To set up the host to work with DynaPro Go, follow the installation and configuration instructions provided by the vendor of the host or the host software. For information about developing custom host software, see section 8 Developing Custom Software. 4.3 About Connecting to a Host The following sections provide steps for connecting DynaPro Go to a host via the various available physical connection types. 4.3.1 How to Connect DynaPro Go to a Computer Host or Charger via USB Figure 4-1 - Connecting DynaPro Go to a Computer or USB Charger To connect DynaPro Go to a host computer or charger using the Micro USB port, follow these steps: 1) In any order: • Connect the small end of the USB cable to DynaPro Go as shown in Figure 4-1. • Connect the large end of the USB cable to the charger or to the host computer’s USB port. 2) As soon as DynaPro Go starts receiving power through USB, it will automatically power on. 3) If you want DynaPro Go to communicate with the host via USB (as opposed to merely using it as a power source to charge the battery), make sure it is configured to use the USB connection. See section 5.3 How to Change the Active Connection. 4) If the specific DynaPro Go serial number you are connecting has not been connected to the host before, the Windows system tray on the host will report it is Installing device driver software.

4 - Installation DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 21 of 60 (D998200129-10) 5) When connecting to some hosts, Windows may show an error message reporting Device driver [software] was not successfully installed or Device unplugged. The error is harmless and the device may work immediately; if not, disconnect the device from the USB port, then re-connect it. 6) The device will show the USB Connected symbol at the top of the display (see section 6.2 How to Read Device Status). 4.3.2 How to Connect DynaPro Go to a Host via 802.11 Wireless To connect DynaPro Go to a host computer or charger using the 802.11 wireless connection, follow these steps: 1) Make sure the wireless access point, network, device, and host are set up properly and tested according to the steps in section 5.4 How to Configure Network Settings (ADVANCED). 2) Power on the device and make sure the device is configured to use the 802.11 wireless connection according to the steps in section 5.3 How to Change the Active Connection. 3) Make sure the device is connected to the wireless network by checking the status icons. For details, see section 6.2 How to Read Device Status.

5 - Configuration DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 22 of 60 (D998200129-10) 5 Configuration The device has many commands the host software can use to change and monitor its behavior. They are documented in detail in D998200136 DYNAPRO GO PROGRAMMER'S REFERENCE MANUAL (COMMANDS). In addition, operators can view or change some configuration options using the keypad and display. Table 5-1 provides details for using these features. Table 5-1 - Keypad Configuration Features Configuration Option Key Sequence Notes Open Host Connection Left Function Key 1 2 3 Right Function Key When the device is not always listening for incoming connections, this key sequence opens an unsecured TCP/IP connection to the host and requests the host initiate a secured connection. Change Active Connection Left Function Key 4 5 6 Right Function Key Toggles the device’s active connection between possible connection types. LCD backlight mode Left Function Key 5 2 2 Right Function Key Changes the mode of the LCD display backlight between Auto and Manual. See section 5.1 How to Configure the LCD Display Brightness. LCD backlight brightness Left Function Key 5 2 3 Right Function Key Available if the host software has not configured the device to use AUTO LCD brightness based on the light sensor. See section 5.1 How to Configure the LCD Display Brightness. Keypad backlight mode Left Function Key 5 3 3 Right Function Key Changes the mode of the keypad backlight between Auto and Default. See section 5.2 How to Configure the Keypad Backlight. Show device details Left Function Key 7 8 2 Right Function Key Displays a page showing information about the device. See section 6.2.2 Device Details Screens. Show additional device details Left Function Key 7 8 1 Right Function Key Displays a page showing information about the device. See section 6.2.2 Device Details Screens. Show EMV device details Left Function Key 7 8 3 Right Function Key Displays a page showing information about the device. See section 6.2.2 Device Details Screens. Show wireless status Left Function Key 6 2 2 Right Function Key Displays a page showing information about the device’s 802.11 wireless connection. See section 6.2.4 Wireless Status Screen.

5 - Configuration DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 23 of 60 (D998200129-10) 5.1 How to Configure the LCD Display Brightness The device’s LCD display has a backlight that can be configured to either remain at a constant user-selected brightness level (Manual mode) or adapt its brightness to ambient lighting based on the device’s light sensor (Auto mode). The factory default of the device is Manual mode at 75% brightness. To change the LCD display backlight mode, press Left Function Key 5 2 2 Right Function Key to open the LCD Brightness Config screen. The LCD Brightness Config screen shows the mode the LCD display backlight is currently using. To change the mode, press the function key below the selection you want, then press the Enter key to save the change. To exit without saving changes, press the Cancel key or wait 10 seconds for the device to return to the Welcome screen.

5 - Configuration DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 24 of 60 (D998200129-10) 5.1.1 LCD Display Brightness Auto Mode When the display brightness is set to Auto mode, the device adjusts the LCD backlight brightness automatically based on ambient light detected by the light sensor (see section 2.10 Major Components). The brightness levels the device will select are shown in Table 5-2. When the device is in Auto mode, the key combination to manually set LCD brightness is not available. Table 5-2 - LCD Display Brightness Levels Light Level LCD Brightness Level High Maximum (99%) Medium High (75%) Low Medium (60%) Very Low Low (45%) 5.1.2 LCD Display Brightness Manual Mode When the display brightness is set to Manual mode, the device keeps the LCD backlight brightness at a constant level the user can select. The factory default is High (75% brightness). To change the constant brightness level, press Left Function Key 5 2 3 Right Function Key to show the Adjust LCD screen. Select the desired brightness by pressing the 1 key to decrease and the 3 key to increase, then press the Enter key to save the change. To exit without saving changes, press the Cancel key or wait 10 seconds for the device to return to the Welcome screen.

5 - Configuration DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 25 of 60 (D998200129-10) 5.2 How to Configure the Keypad Backlight The device’s keypad has a backlight that can be configured to either remain at a constant brightness level (Default mode) or adapt its brightness to ambient lighting based on the device’s light sensor (Auto mode). The factory default of the device is Default mode, which uses Maximum brightness. To change the keypad backlight mode, press Left Function Key 5 3 3 Right Function Key to open the LED Brightness Config screen. The LED Brightness Config screen shows the mode the keypad backlight is currently using. To change the mode, press the function key below the selection you want, then press the Enter key to save the change. To exit without saving changes, press the Cancel key or wait 10 seconds for the device to return to the Welcome screen. When the device is in Auto mode, the device adjusts the keypad backlight brightness automatically based on ambient light detected by the light sensor (see section 2.10 Major Components). The brightness levels the device will select are shown in Table 5-3. When the device is in Default mode, the device keeps the keypad backlight brightness at Maximum. Table 5-3 - Keypad Backlight Brightness Levels Light Level Keypad Brightness Level High Off (0%) Medium Medium (33%) Low High (67%) Very Low Maximum (100%)

5 - Configuration DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 26 of 60 (D998200129-10) 5.3 How to Change the Active Connection DynaPro Go supports multiple connection types, but only one interface can be active at a time. Initial configuration requires the host to use the USB port, but after configuration, generally a live deployed solution will only use one connection type. To change the active connection, press Left Function Key 4 5 6 Right Function Key to show a confirmation screen to begin using the currently inactive connection type. To change the active connection and return to the Welcome screen, press the Yes key or Enter key. To exit without changing the active connection, press the Cancel key or the No button, or wait 10 seconds for the device to return to the Welcome screen.

5 - Configuration DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 27 of 60 (D998200129-10) 5.4 How to Configure Network Settings (ADVANCED) This section and its subsections provide step-by-step instructions for configuring the 802.11 wireless network, the device, and the host the device will connect to. DynaPro Go can be configured to communicate with the host using 802.11 wireless in one of two ways: • In Device Initiated mode, the device will not listen for incoming connections, and instead expects to initiate connections with the host on demand. • In Always Listening mode, the device keeps a TLS socket open that allows a single authenticated host to connect. In both cases, DynaPro Go 802.11 wireless network connections use TCP/IP protocol secured by TLSv1.2 using x509 certificates, and the device enforces a requirement of mutual authentication between the device and the host. If the host attempts to initiate an unauthenticated connection, the device will refuse the connection and report Configuration Error on the display. Both the device certificate and its corresponding private key are generated and injected by the manufacturer. The private key cannot be accessed directly. MagTek provides the device’s CA certificate chain to the customer for installation on the host. 5.4.1 How to Configure the Network to Support 802.11 Wireless Connections When the device first connects to an 802.11 wireless network, it will attempt to contact a DHCP server to acquire a dynamic IP address. If the device is unable to obtain an IP address from a DHCP server, it will continuously report it is Obtaining IP Address . To prepare the network for DynaPro Go and the host to communicate via the 802.11 wireless connection, network and device administrators should do the following before deployment: 1) Perform all steps in section 3.2 Network Planning. MagTek recommends performing these steps before receiving the devices so the network will be ready when they arrive. 2) Acquire or generate a TLSv1.2 certificate/key pair and certificate chain for the host. Certificates and keys must be RSA 2048 bit, signature algorithm SHA-256RSA. 3) Acquire the TLS Certificate Authority chain for DynaPro Go devices and install in Trusted Root Certification Authorities 4) The device can connect to only one access point. Test that there is adequate signal strength between the access point and all locations where the device will operate wirelessly. In each location, open the Wireless Status Screen and make sure the Received Signal Strength Indicator level (RSSI) is greater than or equal to 40.

5 - Configuration DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 28 of 60 (D998200129-10) 5.4.2 How to Configure the Host for 802.11 Wireless To set up the host to communicate with the device via 802.11 wireless, follow these steps: 1) If the device will use a static IP address, configure the host to use it. 2) Load the host’s certificate chain to the device using the USB interface. The device validates the certificate chain on upload to make sure it is properly signed, has not expired, and that the chain is valid. 3) Install the certificate on the host. 4) Check the host’s network configuration (for example, using regedit in Windows) to make sure the following cipher suites are enabled: • TLS_RSA_WITH_3DES_EDE_CBC_SHA • TLS_RSA_WITH_AES_128_CBC_SHA • TLS_RSA_WITH_AES_256_CBC_SHA • TLS_RSA_WITH_AES_128_CBC_SHA256 • TLS_RSA_WITH_AES_256_CBC_SHA256 5) Determine the host’s IP address for use in section 5.4.3 How to Configure the Device for 802.11 Wireless. 6) Make sure the host’s firewall is configured to allow bidirectional direct socket communication using TCP on the configured port. The device default is port 26. 10) Configure the host software to communicate with DynaPro Go using the appropriate IP address and port.

$5 - Configuration DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 29 of 60 (D998200129-10) 5.4.3 How to Configure the Device for 802.11 Wireless An advanced user or administrator must configure the device to communicate securely with the host using the 802.11 wireless connection. For details about using the PCIPED_HASim tool described here, see D998200168 IPAD, DYNAPRO, DYNAPRO MINI, DYNAPRO GO PIN ENTRY DEVICE SIMULATION SOFTWARE INSTRUCTION. To configure the device so a host can connect to it via 802.11 wireless, follow these steps: 1) Make sure the device you are configuring is properly configured with the TLS certificate for the host the device will connect it to. MagTek or your reseller will generally pre-load these certificates. 2) If the secure Windows workstation for advanced users has not already been set up, set it up as follows: a) Obtain a copy of 99510127 DYNAPRO/DYNAPRO GO/DYNAPRO MINI WINDOWS SDK INSTALL (EXE) from MagTek and run the installer 99510127-rev.exe. b) In Windows Explorer, navigate to C:\Program Files (x86)\MagTek\PCI PED Windows SDK\Sample Code\DotNET Host Simulator Demo\Object. c) For convenience, create a shortcut to PCIPED_HASim.exe on the desktop. 3) Make sure no other MagTek devices are connected to any of the host’s USB ports. 4) Make sure the device is powered off and is not connected to a USB port. 5) Connect the device to the host’s USB port (see section 4.3.1 How to Connect DynaPro Go to a Computer Host or Charger via USB). At the end, the device will be powered on and will show the USB Connected icon at the top of the display. 6) Launch PCIPED_HASim.exe to show a MagTek PCI PED Host App Simulator window. 7) Under Device Connection method, select USB.$

Magtek orporated 30056216 Handheld Secure Pin Entry Device used to read financial data and other applicable secure information. User Manual Installation and Operation Manual

Magtek Incorporated Handheld Secure Pin Entry Device used to read financial data and other applicable secure information. Installation and Operation Manual

Users Manual

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