Magtek orporated 30056216 Handheld Secure Pin Entry Device used to read financial data and other applicable secure information. User Manual Installation and Operation Manual

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DynaPro Go
Handheld PIN Pad Device with MSR/Contact/Contactless
Installation and Operation Manual
March 2018
Document Number:
D998200129-10
REGISTERED TO ISO 9001:2008
MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350
www.magtek.com
Copyright © 2006 - 2018 MagTek, Inc.
Printed in the United States of America
INFORMATION IN THIS PUBLICATION IS SUBJECT TO CHANGE WITHOUT NOTICE AND
MAY CONTAIN TECHNICAL INACCURACIES OR GRAPHICAL DISCREPANCIES. CHANGES
OR IMPROVEMENTS MADE TO THIS PRODUCT WILL BE UPDATED IN THE NEXT
PUBLICATION RELEASE. NO PART OF THIS DOCUMENT MAY BE REPRODUCED OR
TRANSMITTED IN ANY FORM OR BY ANY MEANS, ELECTRONIC OR MECHANICAL, FOR
ANY PURPOSE, WITHOUT THE EXPRESS WRITTEN PERMISSION OF MAGTEK, INC.
MagTek® is a registered trademark of MagTek, Inc.
MagnePrint® is a registered trademark of MagTek, Inc.
Magensa™ is a trademark of MagTek, Inc.
MagneSafe™ is a trademark of MagTek, Inc.
DynaPro™ and DynaPro Mini™, are trademarks of MagTek, Inc.
IPAD® is a trademark of MagTek, Inc.
AAMVA™ is a trademark of AAMVA.
American Express® and EXPRESSPAY FROM AMERICAN EXPRESS® are registered trademarks of
American Express Marketing & Development Corp.
Apple Pay® is a registered trademark to Apple Inc.
D-PAYMENT APPLICATION SPECIFICATION® is a registered trademark to Discover Financial
Services CORPORATION
MasterCard® is a registered trademark and PayPass™ and Tap & Go™ are trademarks of MasterCard
International Incorporated.
Visa® and Visa payWave® are registered trademarks of Visa International Service Association.
ANSI®, the ANSI logo, and numerous other identifiers containing "ANSI" are registered trademarks,
service marks, and accreditation marks of the American National Standards Institute (ANSI).
ISO® is a registered trademark of the International Organization for Standardization.
PCI Security Standards Council® is a registered trademark of the PCI Security Standards Council, LLC.
EMVCo™ and EMV™ are trademarks of EMVCo and its licensors.
UL™ and the UL logo are trademarks of UL LLC.
Microsoft®, Windows® and .NET® are registered trademarks of Microsoft Corporation.
All other system names and product names are the property of their respective owners.
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Table 1-1 - Revisions
Rev Number
10
Date
Notes
Initial release
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LIMITED WARRANTY
MagTek warrants that the products sold pursuant to this Agreement will perform in accordance with
MagTek’s published specifications. This warranty shall be provided only for a period of one year from
the date of the shipment of the product from MagTek (the “Warranty Period”). This warranty shall apply
only to the “Buyer” (the original purchaser, unless that entity resells the product as authorized by
MagTek, in which event this warranty shall apply only to the first repurchaser).
During the Warranty Period, should this product fail to conform to MagTek’s specifications, MagTek
will, at its option, repair or replace this product at no additional charge except as set forth below. Repair
parts and replacement products will be furnished on an exchange basis and will be either reconditioned or
new. All replaced parts and products become the property of MagTek. This limited warranty does not
include service to repair damage to the product resulting from accident, disaster, unreasonable use,
misuse, abuse, negligence, or modification of the product not authorized by MagTek. MagTek reserves
the right to examine the alleged defective goods to determine whether the warranty is applicable.
Without limiting the generality of the foregoing, MagTek specifically disclaims any liability or warranty
for goods resold in other than MagTek’s original packages, and for goods modified, altered, or treated
without authorization by MagTek.
Service may be obtained by delivering the product during the warranty period to MagTek (1710 Apollo
Court, Seal Beach, CA 90740). If this product is delivered by mail or by an equivalent shipping carrier,
the customer agrees to insure the product or assume the risk of loss or damage in transit, to prepay
shipping charges to the warranty service location, and to use the original shipping container or equivalent.
MagTek will return the product, prepaid, via a three (3) day shipping service. A Return Material
Authorization (“RMA”) number must accompany all returns. Buyers may obtain an RMA number by
contacting Technical Support at (888) 624-8350.
EACH BUYER UNDERSTANDS THAT THIS MAGTEK PRODUCT IS
OFFERED AS IS. MAGTEK MAKES NO OTHER WARRANTY, EXPRESS OR
IMPLIED, AND MAGTEK DISCLAIMS ANY WARRANTY OF ANY OTHER
KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.
IF THIS PRODUCT DOES NOT CONFORM TO MAGTEK’S
SPECIFICATIONS, THE SOLE REMEDY SHALL BE REPAIR OR
REPLACEMENT AS PROVIDED ABOVE. MAGTEK’S LIABILITY, IF ANY,
SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT PAID TO MAGTEK
UNDER THIS AGREEMENT. IN NO EVENT WILL MAGTEK BE LIABLE TO
THE BUYER FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST
SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE USE OF, OR INABILITY TO USE, SUCH PRODUCT,
EVEN IF MAGTEK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.
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LIMITATION ON LIABILITY
EXCEPT AS PROVIDED IN THE SECTIONS RELATING TO MAGTEK’S LIMITED WARRANTY,
MAGTEK’S LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE CONTRACT PRICE OF
THIS PRODUCT.
MAGTEK MAKES NO OTHER WARRANTIES WITH RESPECT TO THE PRODUCT, EXPRESSED
OR IMPLIED, EXCEPT AS MAY BE STATED IN THIS AGREEMENT, AND MAGTEK
DISCLAIMS ANY IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
MAGTEK SHALL NOT BE LIABLE FOR CONTINGENT, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES TO PERSONS OR PROPERTY. MAGTEK FURTHER LIMITS ITS LIABILITY OF ANY
KIND WITH RESPECT TO THE PRODUCT, INCLUDING ANY NEGLIGENCE ON ITS PART, TO
THE CONTRACT PRICE FOR THE GOODS.
MAGTEK’S SOLE LIABILITY AND BUYER’S EXCLUSIVE REMEDIES ARE STATED IN THIS
SECTION AND IN THE SECTION RELATING TO MAGTEK’S LIMITED WARRANTY.
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FCC INFORMATION
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by MagTek could void the
user’s authority to operate this equipment.
CANADIAN DECLARATION OF CONFORMITY
This digital apparatus does not exceed the Class B limits for radio noise from digital apparatus set out in
the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la classe B prescrites dans le Réglement sur le brouillage radioélectrique édicté
par le ministère des Communications du Canada.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada.
INDUSTRY CANADA (IC) RSS
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) This device may not cause interference, and (2) This device must accept
any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux conditions suivantes: (1) L'appareil ne doit pas produire de
brouillage, et (2) L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
CUR/UR
This product is recognized per Underwriter Laboratories and Canadian Underwriter Laboratories 1950.
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CE STANDARDS
Testing for compliance with CE requirements was performed by an independent laboratory. The unit
under test was found compliant with standards established for Class B devices.
EU STATEMENT
Hereby, MagTek Inc. declares that the radio equipment types Wideband Transmission System (802.11
wireless) and Non-Specific Short Range Device (contactless) are in compliance with Directive
2014/53/EU. The full text of the EU declaration of conformity is available at the following internet
address: https://www.magtek.com/Content/DocumentationFiles/D998200238.pdf.
AUSTRALIA / NEW ZEALAND STATEMENT
Testing for compliance with AS/NZS standards was performed by a registered and accredited laboratory.
The unit under test was found compliant with standards established under AS/NZS CISPR 32 (2013),
AS/NZS 4268 Table 1, Row 59 DTS 2400-2483MHz SRD (802.11), and AS/NZS 4268 (2017) Table 1,
Row 43 13.553-13.567MHz (contactless reader).
UL/CSA
This product is recognized per UL 60950-1, 2nd Edition, 2011-12-19 (Information Technology
Equipment - Safety - Part 1: General Requirements), CSA C22.2 No. 60950-1-07, 2nd Edition,
2011-12 (Information Technology Equipment - Safety - Part 1: General Requirements).
ROHS STATEMENT
When ordered as RoHS compliant, this product meets the Electrical and Electronic Equipment (EEE)
Reduction of Hazardous Substances (RoHS) European Directive 2002/95/EC. The marking is clearly
recognizable, either as written words like “Pb-free,” “lead-free,” or as another clear symbol ( ).
PCI STATEMENT
PCI Security Standards Council, LLC (“PCI SSC”) has approved this PIN Transaction Security Device to
be in compliance with PCI SSC’s PIN Security Requirements.
When granted, PCI SSC approval is provided by PCI SSC to ensure certain security and operational
characteristics important to the achievement of PCI SSC’s goals, but PCI SSC approval does not under
any circumstances include any endorsement or warranty regarding the functionality, quality or
performance of any particular product or service. PCI SSC does not warrant any products or services
provided by third parties. PCI SSC approval does not under any circumstances include or imply any
product warranties from PCI SSC, including, without limitation, any implied warranties of
merchantability, fitness for purpose, or non-infringement, all of which are expressly disclaimed by PCI
SSC. All rights and remedies regarding products and services which have received PCI SSC approval
shall be provided by the party providing such products or services, and not by PCI SSC.
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1 - Table of Contents
Table of Contents
Limited Warranty .............................................................................................................................................. 4
FCC Information ................................................................................................................................................ 6
Canadian Declaration Of Conformity ............................................................................................................. 6
Industry Canada (IC) RSS ................................................................................................................................. 6
CUR/UR............................................................................................................................................................... 6
CE STANDARDS ................................................................................................................................................. 7
EU Statement..................................................................................................................................................... 7
Australia / New Zealand Statement .............................................................................................................. 7
UL/CSA ............................................................................................................................................................... 7
RoHS STATEMENT ............................................................................................................................................. 7
PCI Statement ................................................................................................................................................... 7
Table of Contents ...................................................................................................................................... 8
Introduction ............................................................................................................................................. 11
2.1
About DynaPro Go .......................................................................................................................... 11
2.2
Protection for All Points Within the Payment Infrastructure ................................................... 13
2.3
Security and Ease of Integration by Design ............................................................................... 13
2.4
Remote Services ............................................................................................................................ 13
2.5
Peace of Mind .................................................................................. Error! Bookmark not defined.
2.6
Tamper Responsiveness ............................................................................................................... 13
2.7
Liquid Crystal Display..................................................................................................................... 13
2.8
10-Digit Backlit Numeric Keypad With Function Keys ............................................................. 14
2.9
Low-Power Standby Modes ........................................................................................................... 14
2.10
Major Components..................................................................................................................... 15
2.11
About Terminology ..................................................................................................................... 15
3 Planning and Preparation ..................................................................................................................... 16
3.1
Logistical Planning ......................................................................................................................... 16
3.2
Network Planning ........................................................................................................................... 18
4 Installation ............................................................................................................................................... 19
4.1
About Inspection............................................................................................................................. 19
4.2
About Software ............................................................................................................................... 20
4.3
About Connecting to a Host .......................................................................................................... 20
4.3.1
How to Connect DynaPro Go to a Computer Host or Charger via USB .......................... 20
4.3.2
How to Connect DynaPro Go to a Host via 802.11 Wireless .......................................... 21
Configuration ........................................................................................................................................... 22
5.1
How to Configure the LCD Display Brightness ........................................................................... 23
5.1.1
LCD Display Brightness Auto Mode ..................................................................................... 24
5.1.2
LCD Display Brightness Manual Mode................................................................................ 24
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1 - Table of Contents
5.2
How to Configure the Keypad Backlight ..................................................................................... 25
5.3
How to Change the Active Connection ........................................................................................ 26
5.4
How to Configure Network Settings (ADVANCED) ..................................................................... 27
5.4.1
How to Configure the Network to Support 802.11 Wireless Connections .................... 27
5.4.2
How to Configure the Host for 802.11 Wireless ............................................................... 28
5.4.3
How to Configure the Device for 802.11 Wireless ........................................................... 29
5.4.4
How to Test the 802.11 Wireless Connection ................................................................... 34
Operation ................................................................................................................................................. 35
6.1
Overview........................................................................................................................................... 35
6.2
How to Read Device Status .......................................................................................................... 37
6.2.1
Welcome Screen Status Icons ............................................................................................. 37
6.2.2
Device Details Screens.......................................................................................................... 38
6.2.3
Health and Safety Information ............................................................................................ 40
6.2.4
Wireless Status Screen ......................................................................................................... 40
6.2.5
OFFLINE Screen ...................................................................................................................... 41
6.3
Power Management....................................................................................................................... 42
6.3.1
How to Charge the Battery ................................................................................................... 42
6.3.2
How to Power On / Power Off .............................................................................................. 43
6.3.3
Battery Warnings and Automatic Power Off...................................................................... 43
6.3.4
Sleep Mode ............................................................................................................................. 44
6.3.5
USB Suspend .......................................................................................................................... 44
6.3.6
Maintenance Reset ................................................................................................................ 44
6.4
How to Start a Handheld Wireless Transaction ......................................................................... 46
6.5
Card Reading .................................................................................................................................. 47
6.5.1
How to Swipe Magnetic Stripe Cards .................................................................................. 47
6.5.2
How to Insert Contact Chip Cards ........................................................................................ 48
6.5.3
How to Tap Contactless Cards / Devices ........................................................................... 50
6.5.4
How to Enter Card Information Manually ........................................................................... 52
6.5.5
How to Select the Card Type ................................................................................................ 52
6.6
How to Verify the Transaction Amount ....................................................................................... 53
6.7
How to Enter PINs........................................................................................................................... 54
6.8
How to Use Signature Capture ..................................................................................................... 54
6.9
How to Enter Passcodes ................................................................................................................ 55
7 Maintenance............................................................................................................................................ 56
7.1
Mechanical Maintenance .............................................................................................................. 56
7.2
Updates to Firmware, Documentation, Security Guidance...................................................... 56
8 Developing Custom Software ............................................................................................................... 57
Appendix A
Technical Specifications ....................................................................................................... 58
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1 - Table of Contents
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2 - Introduction
Introduction
2.1
About DynaPro Go
MagTek’s DynaPro Go is a handheld secure PIN entry device that is ideal for credit, prepaid, gift, and
debit cards for mobile point of sale applications where you need unmatched convenience and security.
Reduce your interchange rates, reduce chargebacks, and increase your customer satisfaction and sales
with DynaPro Go.
DynaPro Go provides a mobile solution that is convenient without sacrificing security. Bring multiple
low-cost, yet secure point-of-service terminals directly to the customer wherever and whenever they are
ready to buy. The magnetic stripe card reader is capable of reading any ISO or AAMVA encoded
magnetic stripe data, the contact chip card slot is located in the bottom of the device ready to read contact
chip cards (ICC), and the contactless reader is directly behind the LCD display. The backlit keypad
provides a better user experience when used in low-light settings such as taxi cabs.
DynaPro Go meets and exceeds PCI PTS 4.x, SRED security requirements for PEDs. The MagTek
MagneSafe™ Security Architecture (MSA), EMV chip card technology, and NFC capability exceed
current PCI requirements. The enclosure and associated electronics form a Tamper Resistant Security
Module (TRSM) where attempts to penetrate or modify the unit cause all keys to be cleared and/or stop
the unit from functioning.
DynaPro Go product features include:
• PCI PTS 4.x, SRED
• Meets EMV Level 1 and Level 2 requirements
• Triple DES encryption
• DUKPT key management
• Device/mutual authentication
• Card data authentication
• Tokenization and masked data
• Wireless and USB connection
• Ergonomic and ruggedized design
• Secured by MagneSafe Security Architecture
• MagnePrint card authentication
• Generates dynamic payment card data with each swipe
• Reads ANSI/ISO/AAMVA cards plus custom formats
• EMV chip card reader
• Fast and reliable magnetic stripe reading
• LCD graphical display
• Backlit keypad
• Reads up to 3 tracks of card data
• Bi-directional read
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2 - Introduction
Table 2-1 - Available Models and Options
Part No.
Description
Cable
USB
802.11
Bluetooth
BLE
Sig
Cap.
30056215
DYNAPRO GO
DEMO / TEST,
SIGCAP, 802.11
WIRELESS
micro-USB
Yes
Yes
No
No
Yes
30056216
DYNAPRO GO PCI,
SIGCAP, 802.11
WIRELESS
micro-USB
Yes
Yes
No
No
Yes
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2 - Introduction
2.2
Protection for All Points Within the Payment Infrastructure
DynaPro Go delivers industry best practices for data protection, using triple DES encryption
(TDEA/3DES) and derived unique key per transaction (DUKPT) key management. PIN, magnetic
stripe, chip card (contact/contactless), NFC, and manually keyed data are encrypted as soon as they are
entered into the device. Using proven and tested industry standards gives merchants, processors, issuers,
and acquirers the flexibility to outsource or manage decryption services themselves, avoiding the risk
imposed by unproven, proprietary encryption algorithms.
When used with Magensa Solutions and the MagneSafe Security Architecture, the device delivers a
layered approach to transaction security that combines encryption, tokenization, authentication, and
dynamic data to protect card data. The MagnePrint® card authentication service can identify and
detect counterfeit magnetic stripe ATM, debit, credit, and gift cards, and render them useless. This stateof-the-art security is designed to identify and prevent fraud before it happens.
The card reader is capable of reading any ISO or AAMVA encoded magnetic stripe data, and includes a
contact chip card (ICC) reader on the front of the device under the keypad and a contactless reader behind
the LCD display.
2.3
Security and Ease of Integration by Design
DynaPro Go is a durable device made for easy connection. MagTek is your partner in development and
provides a comprehensive platform of drivers, APIs, and Software Development Kits (SDKs). The SDKs
include tools, documentation, and sample code for developing applications on a variety of platforms for
fast development and easy integration.
DynaPro Go can interface through standard micro-USB cabling to recharge the battery and to perform
synchronization with compliant hosts, or connect via TCP/IP over 802.11 wireless. The display module
is a backlit display and the keypad has well-contoured keys with tactile feedback for convenient entry of
PINs or other data.
2.4
Remote Services
2.5
Tamper Responsiveness
MagTek’s secure remote services include key injection and device configuration. These services are
compliant with PCI P2PE environments, and eliminate the need for merchants to manage sensitive
information such as encryption keys or device configuration settings. This allows the upgrade of keys or
device security settings throughout the life of the device in the field.
DynaPro Go’s enclosure and its associated electronics have been designed to form a TamperResponsive, Tamper-Evident Secure Cryptographic Device (SCD). The covers are securely attached
and incorporate sensing circuits to detect any attempts to open the unit. Internal spaces within DynaPro
Go have been minimized to reduce the possibility of unauthorized modifications.
In addition, any attempt to penetrate or modify the device electronically will cause the unit to
permanently erase its stored encryption keys, after which the device will cease to function.
2.6
Liquid Crystal Display
The Liquid Crystal Display (LCD) screen is a 2.4 inch 320x240 pixel QVGA color TFT display with a
contactless card reader behind it for “tap the screen” contactless function. The display can either adapt its
brightness based on ambient lighting, or stay at a pre-set brightness level. The display shows preprogrammed static and animated messages, including vertical scrolling for longer prompt lists, and
animations on the Swipe Card and Insert Card screens.
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2 - Introduction
2.7
10-Digit Backlit Numeric Keypad With Function Keys
During normal operation, cardholders use the device’s numeric keypad to securely enter PINs and other
numeric data (see Figure 2-1 on page 15). An audible tone provides feedback when pressing keys, and a
backlight makes data entry easy even in low light conditions. The keypad includes additional function
keys cardholders may press during a transaction:
• Cardholders can press the green ENTER (“OK”) key to indicate they have finished their input.
•
•
Cardholders can press the red CANCEL (“X”) key to halt the current operation. Depending on the
context, it may cancel the entire transaction.
When presented with on-screen selection options, cardholders can press the Left Function Key ,
Middle Function Key , or Right Function Key to select the desired response.
2.8
Low-Power Standby Modes
To conserve battery power, DynaPro Go enters low-power mode or powers off in response to a variety of
events, including screen timeouts (“Sleep Mode”), USB Suspend directives from a connected USB host,
critically low battery power, and periodic maintenance resets. Details about how DynaPro Go manages
and conserves battery power can be found in section 6.3 Power Management.
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2 - Introduction
2.9
Major Components
The major components of DynaPro Go are shown in Figure 2-1. In addition to the components shown,
the device has a tamper trigger recessed in the bottom that is intended for manufacturer use only.
Do not insert anything into the tamper trigger hole! Doing so will erase all injected keys;
the device will stop functioning, and will have to be returned to the manufacturer for reconfiguration.
Figure 2-1 – DynaPro Go Major Components
2.10 About Terminology
In this document, DynaPro Go is referred to as the device. It is designed to be connected to a host, which
is a piece of general-purpose electronic equipment which can send commands and data to, and receive
data from, the device. Host types include PC and Mac computers/laptops, tablets, and smartphones.
Generally, the host must have software installed that communicates with the device and is capable of
processing transactions. During a transaction, the host and its software interact with the operator, such
as a customer service representative, while the device interacts with the cardholder (even if the
cardholder is using a virtual representation of the card account, such as a smartphone).
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3 - Planning and Preparation
Planning and Preparation
3.1
Logistical Planning
The guidelines in the following sections will assist management and network administrators in planning
for the physical and network requirements of deploying and using DynaPro Go. The most effective way
to ensure smooth deployment of a solution is to consider these factors before receiving the device.
•
•
•
•
•
•
•
•
Determine what type of host DynaPro Go will connect to. This can be a computer with a USB port or
connected to a TCP/IP network that is equipped with 802.11 wireless. When planning, include any
additional support or devices required by the host and DynaPro Go, such as physical locations,
mounting, power connections, and charging cradles.
Determine what software will be installed on the host and how it will be configured. Software can
include operating system, transaction processing software, security software, and so on. Include any
additional support required by the software, such as network connections. Information about software
is provided in section 4.2 About Software.
Configure the host software to select which combinations of magnetic stripe swipe, EMV contact card
insertion, contactless payment tap, and/or manual entry the host will direct the device to accept (see
section 6.5 Card Reading). This decision may differ based on location, situation, and other factors,
or may be uniform across all transactions and devices and hosts you are deploying.
Determine how DynaPro Go will be physically presented to the cardholder.
Select which connection type the solution will use. Available connection types include USB and
TCP/IP over 802.11 wireless, and only one interface can be active at a time. The connection types
available in each model are listed in Table 2-1 - Available Models and Options on page 12.
Determine how DynaPro Go should be configured, and specify that configuration when ordering the
device. For example:
o Determine whether the device should be Always Listening for wireless messages from the
host, or creating Device-Initiated connections on demand.
o Determine whether the LCD display backlight should operate in Manual mode (constant
brightness) or Auto mode (adaptive to ambient light).
Select and configure a secure workstation advanced operators will use to configure and update the
device. The workstation must be configured as follows:
o Available USB port
o A secure means of obtaining files, either via the network (such as SFTP) or via removable
media, such as USB flash drives.
o 99510127 DYNAPRO/DYNAPRO GO/DYNAPRO MINI WINDOWS SDK INSTALL
(EXE) installed. This software includes the MagTek PCI PED Host App Simulator tool
advanced operators use to configure the device.
o It may also need a browser connection to a certificate authority (CA) for downloading
certificates.
Determine the charging schedule(s) and location(s). For example, high-traffic mission-critical
solutions may benefit from keeping multiple devices charging for fast swap-out. Charging cradles
and accessories are available directly from MagTek. Make sure there is an adequate number of USB
wall chargers and / or USB ports available for the number of devices you are charging together, and
make sure the electrical socket-outlet at a given charging location can support the total load.
Solutions using large numbers of devices may benefit from using a large-scale universal USB charger
/ hub. Details about charging are provided in section 6.3.1 How to Charge the Battery. Details
about maximum power consumption are provided in Appendix A Technical Specifications.
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3 - Planning and Preparation
•
•
•
Determine how to inspect devices upon arrival, upon installation, and periodically during live usage,
to ensure malicious individuals have not tampered with them. Details about inspection are provided
in section 4.1 About Inspection.
Develop procedures for maintaining the device(s). Detailed guidance is provided in section 6.9 How
to Enter Passcodes.
Determine how to train operators. Training may include material from section 5 Configuration and
section 6 Operation.
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3.2
Network Planning
If DynaPro Go will communicate with the host via TCP/IP and an 802.11 wireless access point, network
administrators should do the following before deployment:
1) Coordinate with your sales representative to obtain the certificate chain that must be installed on the
host to enable TLS communication with the device.
2) Determine how the IP addresses of all DynaPro Go devices and the host will be allocated.
3) The device configuration supports connection to only one access point. Make sure there is adequate
signal strength between the access point and all locations where the device will operate wirelessly.
4) The device supports WPA2-PSK (TKIP), WPA2-PSK (AES), or WPA2-PSK (TKIP/AES)
wireless security. Make sure the access point is configured to support one of these.
5) Determine whether to use MAC filtering on the access point and plan a way for MACs for new
devices to be added to the list.
6) If the device and host will use static IP addresses, allocate those addresses and determine what
Gateway and Subnet Mask the devices should use.
7) Configure the network’s DNS server in one of three ways:
a) Register the host as providing an mDNS Service name, or
b) Register the host with a DNS name, or
c) Don’t register the host with DNS, and exclusively use IP address.
8) Determine what ports the device and host will use to communicate. By default, the device expects the
host connect to port 26, must be able to access DNS via UDP using port 53, and must be able to
access DHCP on port 67. Make sure the network and firewalls are configured so the device and host
can initiate connections on the selected port(s).
9) DynaPro Go does not require an Internet gateway.
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4 - Installation
Installation
4.1
About Inspection
Installing DynaPro Go is straightforward: The acquirer configures the Certificate Authority, public keys,
terminal and payment brand settings before deployment; end users need only set up a host with
appropriate software, configure the software, and connect the device to the host. This section provides
general information about solutions that incorporate DynaPro Go, including host software, connecting the
device, and charging the device.
It is important to regularly and thoroughly inspect a device in live usage, and its immediate surroundings,
to make sure malicious individuals have not tampered with it. MagTek recommends inspection training
for all device operators, and an inspection schedule with checkpoints in place to make sure inspections are
being done as specified and as scheduled. MagTek provides an easy-to-follow guide for inspecting the
device in D998200133 DYNAPRO GO DEVICE INSPECTION.
Before the device is deployed, it is also important to inspect the packaging to make sure it has not been
tampered with in storage or in transit. MagTek provides details for inspecting the integrity of the device’s
packaging in D998200134 DYNAPRO GO PACKAGE INSPECTION.
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4.2
About Software
4.3
About Connecting to a Host
In any solution, DynaPro Go is connected to a host, which must have software installed that knows how
to communicate with the device, and which is capable of processing transactions. To set up the host to
work with DynaPro Go, follow the installation and configuration instructions provided by the vendor of
the host or the host software. For information about developing custom host software, see section 8
Developing Custom Software.
The following sections provide steps for connecting DynaPro Go to a host via the various available
physical connection types.
4.3.1 How to Connect DynaPro Go to a Computer Host or Charger via USB
Figure 4-1 - Connecting DynaPro Go to a Computer or USB Charger
To connect DynaPro Go to a host computer or charger using the Micro USB port, follow these steps:
1) In any order:
• Connect the small end of the USB cable to DynaPro Go as shown in Figure 4-1.
• Connect the large end of the USB cable to the charger or to the host computer’s USB port.
2) As soon as DynaPro Go starts receiving power through USB, it will automatically power on.
3) If you want DynaPro Go to communicate with the host via USB (as opposed to merely using it as a
power source to charge the battery), make sure it is configured to use the USB connection. See
section 5.3 How to Change the Active Connection.
4) If the specific DynaPro Go serial number you are connecting has not been connected to the host
before, the Windows system tray on the host will report it is Installing device driver software .
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4 - Installation
5) When connecting to some hosts, Windows may show an error message reporting Device driver
[software] was not successfully installed or Device unplugged . The error is harmless and the
device may work immediately; if not, disconnect the device from the USB port, then re-connect it.
6) The device will show the USB Connected symbol at the top of the display (see section 6.2 How to
Read Device Status).
4.3.2 How to Connect DynaPro Go to a Host via 802.11 Wireless
To connect DynaPro Go to a host computer or charger using the 802.11 wireless connection, follow these
steps:
1) Make sure the wireless access point, network, device, and host are set up properly and tested
according to the steps in section 5.4 How to Configure Network Settings (ADVANCED).
2) Power on the device and make sure the device is configured to use the 802.11 wireless connection
according to the steps in section 5.3 How to Change the Active Connection.
3) Make sure the device is connected to the wireless network by checking the status icons. For details,
see section 6.2 How to Read Device Status.
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5 - Configuration
Configuration
The device has many commands the host software can use to change and monitor its behavior. They are
documented in detail in D998200136 DYNAPRO GO PROGRAMMER'S REFERENCE MANUAL
(COMMANDS). In addition, operators can view or change some configuration options using the keypad
and display. Table 5-1 provides details for using these features.
Table 5-1 - Keypad Configuration Features
Configuration Option
Key Sequence
Notes
Open Host Connection
Left Function Key
1 2 3
Right Function Key
When the device is not always listening for
incoming connections, this key sequence opens an
unsecured TCP/IP connection to the host and
requests the host initiate a secured connection.
Change Active
Connection
Left Function Key
4 5 6
Right Function Key
Toggles the device’s active connection between
possible connection types.
LCD backlight mode
Left Function Key
5 2 2
Right Function Key
Changes the mode of the LCD display backlight
between Auto and Manual . See section 5.1 How
to Configure the LCD Display Brightness.
LCD backlight
brightness
Left Function Key
5 2 3
Right Function Key
Available if the host software has not configured
the device to use AUTO LCD brightness based on
the light sensor. See section 5.1 How to
Configure the LCD Display Brightness.
Left Function Key
Keypad backlight mode 5 3 3
Right Function Key
Changes the mode of the keypad backlight
between Auto and Default . See section 5.2 How
to Configure the Keypad Backlight.
Show device details
Left Function Key
7 8 2
Right Function Key
Displays a page showing information about the
device. See section 6.2.2 Device Details Screens.
Show additional device
details
Left Function Key
7 8 1
Right Function Key
Displays a page showing information about the
device. See section 6.2.2 Device Details Screens.
Show EMV device
details
Left Function Key
7 8 3
Right Function Key
Displays a page showing information about the
device. See section 6.2.2 Device Details Screens.
Show wireless status
Left Function Key
6 2 2
Right Function Key
Displays a page showing information about the
device’s 802.11 wireless connection. See section
6.2.4 Wireless Status Screen.
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5.1
How to Configure the LCD Display Brightness
The device’s LCD display has a backlight that can be configured to either remain at a constant userselected brightness level (Manual mode) or adapt its brightness to ambient lighting based on the device’s
light sensor (Auto mode). The factory default of the device is Manual mode at 75% brightness.
To change the LCD display backlight mode, press Left Function Key 5 2 2 Right Function Key to
open the LCD Brightness Config screen.
The LCD Brightness Config screen shows the mode the LCD display backlight is currently using. To
change the mode, press the function key below the selection you want, then press the Enter key to save
the change. To exit without saving changes, press the Cancel key or wait 10 seconds for the device to
return to the Welcome screen.
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5.1.1 LCD Display Brightness Auto Mode
When the display brightness is set to Auto mode, the device adjusts the LCD backlight brightness
automatically based on ambient light detected by the light sensor (see section 2.10 Major Components).
The brightness levels the device will select are shown in Table 5-2. When the device is in Auto mode,
the key combination to manually set LCD brightness is not available.
Table 5-2 - LCD Display Brightness Levels
Light Level
LCD Brightness Level
High
Maximum (99%)
Medium
High (75%)
Low
Medium (60%)
Very Low
Low (45%)
5.1.2 LCD Display Brightness Manual Mode
When the display brightness is set to Manual mode, the device keeps the LCD backlight brightness at a
constant level the user can select. The factory default is High (75% brightness). To change the constant
brightness level, press Left Function Key 5 2 3 Right Function Key to show the Adjust LCD
screen.
Select the desired brightness by pressing the 1 key to decrease and the 3 key to increase, then press the
Enter key to save the change. To exit without saving changes, press the Cancel key or wait 10 seconds
for the device to return to the Welcome screen.
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5.2
How to Configure the Keypad Backlight
The device’s keypad has a backlight that can be configured to either remain at a constant brightness level
(Default mode) or adapt its brightness to ambient lighting based on the device’s light sensor (Auto
mode). The factory default of the device is Default mode, which uses Maximum brightness.
To change the keypad backlight mode, press Left Function Key 5 3 3 Right Function Key to open
the LED Brightness Config screen.
The LED Brightness Config screen shows the mode the keypad backlight is currently using. To change
the mode, press the function key below the selection you want, then press the Enter key to save the
change. To exit without saving changes, press the Cancel key or wait 10 seconds for the device to return
to the Welcome screen.
When the device is in Auto mode, the device adjusts the keypad backlight brightness automatically based
on ambient light detected by the light sensor (see section 2.10 Major Components). The brightness
levels the device will select are shown in Table 5-3. When the device is in Default mode, the device
keeps the keypad backlight brightness at Maximum .
Table 5-3 - Keypad Backlight Brightness Levels
Light Level
Keypad Brightness Level
High
Off (0%)
Medium
Medium (33%)
Low
High (67%)
Very Low
Maximum (100%)
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5.3
How to Change the Active Connection
DynaPro Go supports multiple connection types, but only one interface can be active at a time. Initial
configuration requires the host to use the USB port, but after configuration, generally a live deployed
solution will only use one connection type.
To change the active connection, press Left Function Key 4 5 6 Right Function Key to show a
confirmation screen to begin using the currently inactive connection type.
To change the active connection and return to the Welcome screen, press the Yes key or Enter key. To
exit without changing the active connection, press the Cancel key or the No button, or wait 10 seconds
for the device to return to the Welcome screen.
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5.4
How to Configure Network Settings (ADVANCED)
This section and its subsections provide step-by-step instructions for configuring the 802.11 wireless
network, the device, and the host the device will connect to.
DynaPro Go can be configured to communicate with the host using 802.11 wireless in one of two ways:
• In Device Initiated mode, the device will not listen for incoming connections, and instead expects to
initiate connections with the host on demand.
• In Always Listening mode, the device keeps a TLS socket open that allows a single authenticated
host to connect.
In both cases, DynaPro Go 802.11 wireless network connections use TCP/IP protocol secured by
TLSv1.2 using x509 certificates, and the device enforces a requirement of mutual authentication between
the device and the host. If the host attempts to initiate an unauthenticated connection, the device will
refuse the connection and report Configuration Error on the display.
Both the device certificate and its corresponding private key are generated and injected by the
manufacturer. The private key cannot be accessed directly. MagTek provides the device’s CA certificate
chain to the customer for installation on the host.
5.4.1 How to Configure the Network to Support 802.11 Wireless Connections
When the device first connects to an 802.11 wireless network, it will attempt to contact a DHCP server to
acquire a dynamic IP address. If the device is unable to obtain an IP address from a DHCP server, it will
continuously report it is Obtaining IP Address .
To prepare the network for DynaPro Go and the host to communicate via the 802.11 wireless connection,
network and device administrators should do the following before deployment:
1) Perform all steps in section 3.2 Network Planning. MagTek recommends performing these steps
before receiving the devices so the network will be ready when they arrive.
2) Acquire or generate a TLSv1.2 certificate/key pair and certificate chain for the host. Certificates and
keys must be RSA 2048 bit, signature algorithm SHA-256RSA.
3) Acquire the TLS Certificate Authority chain for DynaPro Go devices and install in Trusted Root
Certification Authorities
4) The device can connect to only one access point. Test that there is adequate signal strength between
the access point and all locations where the device will operate wirelessly. In each location, open the
Wireless Status Screen and make sure the Received Signal Strength Indicator level ( RSSI ) is
greater than or equal to 40 .
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5.4.2 How to Configure the Host for 802.11 Wireless
To set up the host to communicate with the device via 802.11 wireless, follow these steps:
1) If the device will use a static IP address, configure the host to use it.
2) Load the host’s certificate chain to the device using the USB interface. The device validates the
certificate chain on upload to make sure it is properly signed, has not expired, and that the chain is
valid.
3) Install the certificate on the host.
4) Check the host’s network configuration (for example, using regedit in Windows) to make sure the
following cipher suites are enabled:
• TLS_RSA_WITH_3DES_EDE_CBC_SHA
• TLS_RSA_WITH_AES_128_CBC_SHA
• TLS_RSA_WITH_AES_256_CBC_SHA
• TLS_RSA_WITH_AES_128_CBC_SHA256
• TLS_RSA_WITH_AES_256_CBC_SHA256
5) Determine the host’s IP address for use in section 5.4.3 How to Configure the Device for 802.11
Wireless.
6) Make sure the host’s firewall is configured to allow bidirectional direct socket communication using
TCP on the configured port. The device default is port 26.
10) Configure the host software to communicate with DynaPro Go using the appropriate IP address and
port.
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5.4.3 How to Configure the Device for 802.11 Wireless
An advanced user or administrator must configure the device to communicate securely with the host using
the 802.11 wireless connection. For details about using the PCIPED_HASim tool described here, see
D998200168 IPAD, DYNAPRO, DYNAPRO MINI, DYNAPRO GO PIN ENTRY DEVICE
SIMULATION SOFTWARE INSTRUCTION.
To configure the device so a host can connect to it via 802.11 wireless, follow these steps:
1) Make sure the device you are configuring is properly configured with the TLS certificate for the host
the device will connect it to. MagTek or your reseller will generally pre-load these certificates.
2) If the secure Windows workstation for advanced users has not already been set up, set it up as
follows:
a) Obtain a copy of 99510127 DYNAPRO/DYNAPRO GO/DYNAPRO MINI WINDOWS SDK
INSTALL (EXE) from MagTek and run the installer 99510127-rev.exe .
b) In Windows Explorer, navigate to C:\Program Files (x86)\MagTek\PCI PED Windows
SDK\Sample Code\DotNET Host Simulator Demo\Object .
c) For convenience, create a shortcut to PCIPED_HASim.exe on the desktop.
3) Make sure no other MagTek devices are connected to any of the host’s USB ports.
4) Make sure the device is powered off and is not connected to a USB port.
5) Connect the device to the host’s USB port (see section 4.3.1 How to Connect DynaPro Go to a
Computer Host or Charger via USB). At the end, the device will be powered on and will show the
USB Connected icon at the top of the display.
6) Launch PCIPED_HASim.exe to show a MagTek PCI PED Host App Simulator window.
7) Under Device Connection method , select USB .
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8) In the Device Name list, select the serial number or name of the device you want to connect to, then
press the Open Device button.
9) Use the right and left arrow buttons in the tab bar to scroll the tab bar, then select the Wireless tab.
10) In the Wireless Host Configuration group, press the Enable Wireless Configure button.
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11) When the device screen prompts Enter Admin Passcode , enter the device admin passcode on the
device keypad. The default is 8 7 6 5 4 3 2 Enter .
12) In the Access Point group, select the Security algorithm of the wireless access point the device
should connect to. For this device, the access point must use is WPA2 . Leave the access point Type
set to Personal .
13) Enter the Service Set ID ( SSID ) of the wireless access point you are connecting to.
14) Enter the Password/Key for the wireless access point.
15) Press the Set button.
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16) Press the device’s power button for two seconds to turn it off, and use the function keys to select
Yes . The device will reboot because USB is attached.
17) Change the Active Connection to 802.11 Wireless (see section 5.3 How to Change the Active
Connection).
18) The screen will show a flashing wireless network icon at the top (see section 6.2 How to Read
Device Status).
19) Press Left function key , 7 , 8 , 3 , Right function key .
20) The device will show a page about the 802.11 wireless connection. Write down the IP Address and
press the Cancel key to close the screen.
21) The device is now configured for hosts to connect to it using the wireless access point.
22) Test the connection between the device and the host:
a) If the host software is already configured, follow the steps in section 4.3.2 How to Connect
DynaPro Go to a Host via 802.11 Wireless.
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b) If you need to perform basic connection testing, leave the MagTek PCI PED Host App
Simulator window open and follow the steps in section 5.4.4 How to Test the 802.11 Wireless
Connection.
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5.4.4 How to Test the 802.11 Wireless Connection
To connect to the device and test the 802.11 wireless connection when the device is in Always Listening
mode, follow these steps:
1) Set up the device to connect to a specific wireless access point and get its IP address using the steps
above.
2) Launch IPADSim.exe to show an IPADSimulator MSR and ICC (Lib:x.x.x.x - IPADSim:x.x.x.x)
window.
3) Under Device Connection method , select TCP/IP .
4) Under IP/Port for Ethernet connection , enter the device’s IP address and port 26 .
5) Make sure the device is powered on and is showing a flashing wireless network icon at the top.
6) Press the Connect Device button.
7) Use the various tabs in the IPADSimulator window to send commands to the device through the
wireless connection or to receive transaction data.
To connect the device to the host and test the 802.11 wireless connection when the device is in DeviceInitiated mode, follow these steps:
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6 - Operation
Operation
6.1
Overview
When DynaPro Go is ready to begin a new transaction, it shows Welcome on the LCD display.
Figure 6-1 - Example of Welcome Screen (Ready for a New Transaction)
During normal operation, the operator will initiate a transaction from the host, and the cardholder will
enter data on the device’s keypad in response to prompts on the LCD display. Transaction types may
include new accounts, teller window applications, checking, savings, mortgages, retail transactions, or
any other type of transaction where there is interaction between the cardholder and the operator. For each
transaction type, the host software can direct the device to prompt the cardholder for any combination of
magnetic stripe swipe, EMV contact card insertion, and/or contactless payment tap, and the transaction
flow on the device may differ depending on what the host software specifies and what the cardholder
does. Section 6.5 Card Reading provides examples of the cardholder experience for each type of
payment. Figure 6-2 shows a typical point of sale (POS) transaction sequence.
If the device can not read payment data, it may request the cardholder repeat the action, or request the
cardholder revert to a different form of payment (such as using the magnetic stripe reader instead of the
chip card slot). The device may also prompt the cardholder to identify the card type, such as debit or
credit. If the transaction requires a PIN (such as in banking or debit card transactions), the device will
prompt the cardholder to enter one. In the case of an EMV transaction with a successful chip read, the
device uses the transaction amount and the chip card’s on-chip risk management to decide whether to
process the transaction offline or require online approval.
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Figure 6-2 - Typical Transaction Sequence
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6.2
How to Read Device Status
6.2.1 Welcome Screen Status Icons
The device reports its current status in a set of icons at the top of the Welcome screen. Table 6-1 shows
the icons and their meanings. For example, in Figure 6-3, the device is connected to a USB host, the
battery level is OK, the device is charging, and it is idle, waiting for the host to initiate a transaction.
Table 6-1 - Status Icon Meanings
Status Icon
Meaning
A green rectangle appears briefly at the upper left corner of the display every 5
seconds to indicate the device is Idle; the device is connected to a host and is ready
for the host to initiate a transaction.
During tap-enabled transactions, the device uses a strip of four green rectangles at
the top of the screen to indicate the progress / success of a tap. See section 6.5.3
How to Tap Contactless Cards / Devices for details.
Device’s Active Connection is set to USB, and the device has successfully
established a USB communication connection with the host.
Solid
Device’s Active Connection is set to 802.11 wireless, the device is connected to a
wireless access point, and the device is communicating with the host. The number
of bars indicates the strength of the signal the device is receiving from the wireless
access point (commonly known as RSSI).
Blinking
Device’s Active Connection is set to 802.11 wireless, the device is connected to a
wireless access point, but the device can not connect to the host. The number of
bars indicates the strength of the signal the device is receiving from the wireless
access point (commonly known as RSSI).
Device is not connected to a host via any connection type.
Battery is fully charged.
Battery is OK, between 20% and 95% charged.
Battery is low, between 10% and 20% charged.
Battery is critically low, between 3% and 10% charged.
Battery is empty, below 3% charged.
Battery is charging.

Battery is not charging.
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Figure 6-3 - Status Icons Example
6.2.2 Device Details Screens
In addition to the icons at the top of the display, the device has three screens that report deeper details
about the device.
To see information about the device’s main firmware part number(s) and revision number(s), press the
sequence Left function key , 7 , 8 , 2 , Right function key . To return to the Welcome screen, press
the Cancel key. To determine a device’s PCI certification status, compare the contents of this screen to
the corresponding values in the device’s listing on www.pcisecuritystandards.org, Approved PTS
Devices.
Figure 6-4 - General Device Details Screen
To see details about the device’s contactless feature, press the sequence Left function key , 7 , 8 , 1 ,
Right function key . To return to the Welcome screen, press the Cancel key.
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Figure 6-5 - Contactless Device Details Screen
To see details pertinent to the device’s EMV certification, press the sequence Left function key , 7 , 8 ,
3 , Right function key . To return to the Welcome screen, press the Cancel key.
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6.2.3 Health and Safety Information
The device implements electronic labels (“e-labels”) that report its Health and Safety certification
information. To access them, press the sequence Left Function Key , 7 , 8 , 0 , Right function key .
This brings up a page similar to Figure 6-6, with indicators on the bottom that show more information is
available by scrolling. Press Left Function Key and Right Function Key to scroll to the previous and
next e-label. To return to the Welcome screen, press the Cancel key, or wait 10 seconds.
Figure 6-6 - Health and Safety Screen 1
6.2.4 Wireless Status Screen
In addition to the icons at the top of the display, the device has a Wireless Status screen that reports
deeper details about the wireless connection. To access it, press the sequence Left Function Key , 6 , 2 ,
2 , Right function key . This brings up a screen similar to Figure 6-7. To return to the Welcome
screen, press the Cancel key.
Figure 6-7 - Wireless Status Screen
For compatibility with similar MagTek devices, this screen may also launch with keystrokes Left
function key 4 7 2 Right function key .
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6.2.5 OFFLINE Screen
The device shows the OFFLINE screen to indicate it is not ready for normal operation. The display
shows a code in the lower right corner explaining why the device is offline.
Figure 6-8 - OFFLINE Screen
Codes that start with C , H , K , or S indicate a problem that requires the device be returned to the supplier
for service or replacement. Table 6-2 provides full explanations of the prefixes of all OFFLINE codes.
For details, see D998200136 DYNAPRO GO PROGRAMMER'S MANUAL (COMMANDS).
Table 6-2 - Device Offline Code Prefixes
Code
Description
An offline code beginning with A indicates the device is awaiting authentication. This is a
normal condition when a device is configured to require authentication (security level 4).
Authentication by the host is required to return it to the Welcome screen.
An offline code beginning with C indicates the device is missing a certificate. MagTek
recommends repairing or replacing the device.
An offline code beginning with H indicates a hardware problem. MagTek recommends
repairing or replacing the device.
An offline code beginning with K indicates a problem with either the magnetic stripe reader or
PIN key. If the device is new, it is likely it has not been loaded with a PIN Key, and should be
returned to the supplier for key loading. If a K-code appears after the device has been
deployed and used for a long period of time, the K-code indicates one or both DUKPT keys
have been exhausted. MagTek recommends contacting the supplier for a replacement.
An offline code beginning with S indicates a security element failure. This code can be
triggered by severe handling of the device or strong interference by a nearby source of
electromagnetic (EMF) interference. Try moving the device away from any suspected EMF
source; if the error persists, the device should be repaired or replaced.
An offline code beginning with W indicates an issue or a transient condition pertaining to the
device’s 802.11 wireless connection.
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6 - Operation
6.3
Power Management
6.3.1 How to Charge the Battery
Note
DynaPro Go’s Lithium Polymer (LiPo) rechargeable battery will deliver best
performance when it is completely or almost completely drained and then receives a full
charge, as opposed to other rechargeable battery types that require constant
“topping-off” recharging. Using the device until the battery is low will enhance the
device’s performance and provide a better user experience.
DynaPro Go has an onboard rechargeable battery to supply its own power when it is not powered through
its USB port. The battery must be periodically recharged by connecting it to the available charging
cradle, or to a USB port or stand-alone USB charger. Both the charging cradle and the device require a
USB power supply that can provide at least 500mA @ 5V.
To charge the device using a micro-USB cable, connect it to a USB charger, or to a USB host as shown in
section 4.3.1 How to Connect DynaPro Go to a Computer Host or Charger via USB on page 20.
To charge the device in the charging cradle for power only (no USB communication):
1) Connect the charging cradle to a USB port or to a USB charger.
2) Place the device in the charging cradle with the charging contacts pointing into the charging cradle
and the LCD display facing front.
Figure 6-9 - Device In Charging Cradle
A full recharge cycle for a completely drained battery takes approximately 6 hours.
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6 - Operation
6.3.2 How to Power On / Power Off
To power on the device, press and hold the Power button for one second. Upon powering up, it will
display the Welcome screen and the current device status (see section 6.2 How to Read Device Status).
To power off the device, press and hold the Power button for seven seconds, or press the Power
button for two seconds to display a Power Off? screen with a Yes / No selection above the left and
right function keys. To power off, press the function key below Yes . To cancel powering off and return
to the Welcome screen, either wait 10 seconds or press the function key below No . While the device is
powering off, the display shows Powering off… for three seconds before the display goes blank.
6.3.3 Battery Warnings and Automatic Power Off
When the battery is running low, the device will show Warning: Battery Level is LOW… Connect
your device to a power source on the Welcome screen. When the battery is discharged to the point
that the device can no longer function properly, the device attempts to complete any pending transaction,
then shows Device is powering off … Battery critically low for three seconds before powering off
automatically. See section 6.3.1 How to Charge the Battery for details on recharging.
Figure 6-10 – Battery Level is LOW Warning / Battery Critically Low
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6 - Operation
6.3.4 Sleep Mode
When the device has not received any input from an operator, cardholder, or the host for two minutes, it
powers off to conserve battery power. The device shows Sleeping… for three seconds before the
display goes blank. To wake it up, press and hold the Power button for one second.
Figure 6-11 - Device Sleeping After Two Minutes Idle
6.3.5 USB Suspend
When the device is connected to a host via USB (see section 4.3.1 How to Connect DynaPro Go to a
Computer Host or Charger via USB), the host can use standard USB functions to put the device into
USB Suspend mode. When this happens, the device shows Device is suspending… for three
seconds before the display goes blank. When the host wakes up the device from USB Suspend, the
device shows Device is resuming… for three seconds, then returns to normal operation. The operator
can also resume by pressing and holding the Power button for two seconds.
Figure 6-12 - Device Responding to Host-initiated USB Suspend
6.3.6 Maintenance Reset
For security purposes, the device is designed to perform an automatic maintenance reset periodically to
clear all data from memory. When the device has been on continuously for 23 hours, it stops responding
to new commands, shows Maintenance Reset… on the display, and performs a full reset. If a
transaction is pending, the device waits a reasonable period of time for the transaction to complete before
resetting. At the end of the automatic maintenance reset, the device powers back on and return to normal
operation.
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6 - Operation
Operators can reset the device manually by powering it off and powering it back on. It is also possible for
the host software to initiate a device reset by sending a command.
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6 - Operation
6.4
How to Start a Handheld Wireless Transaction
When the device and host are configured for handheld operation using Device-Initiated mode, an
operator can start a transaction from the device by following these steps:
1) Make sure the device is connected to a wireless access point and has good signal strength (see section
6.2 How to Read Device Status).
2) Press Left Function Key 1 2 3 Right Function Key . The device will send a signal to the host
that it wants to initiate a transaction.
3) Depending on how the host software is designed, the host will send various messages requesting that
the cardholder or operator enter additional information, then the device will request payment in the
same way as section 6.5 Card Reading.
4) If there is no network activity or user interaction for 30 seconds, the device will close the wireless
connection automatically. If this occurs, the host should cancel the transaction and the operator
should repeat these steps to initiate the transaction again.
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6 - Operation
6.5
Card Reading
6.5.1 How to Swipe Magnetic Stripe Cards
To swipe magnetic stripe cards, cardholders should:
1) Wait for the device to display an action prompt (see Figure 6-13 for examples).
2) Locate the magnetic stripe reader on the top of the device, shown in Figure 6-14.
3) Orient the card with the magnetic stripe facing away from the padlock logo on the magnetic stripe
reader.
4) Swipe the card through the magnetic stripe reader.
If the device can not read the card’s magnetic stripe data, it will prompt the cardholder to swipe the card
again. If the device notifies the host that it is unable to read payment information for the transaction, the
host software may choose to revert to prompting the operator to enter card data manually (see section
6.5.4 How to Enter Card Information Manually).
Immediately after the user swipes a magnetic stripe card, the device disables the option to use the
contactless interface. If the cardholder needs to revert to a contactless card or device for payment while a
transaction is in process, the operator should cancel the transaction and start again.
Figure 6-13 - Example Card Swipe Screens
Figure 6-14 - Swiping a Magnetic Stripe Card
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6 - Operation
6.5.2 How to Insert Contact Chip Cards
To insert contact chip cards, cardholders should:
1) Wait for the display to show an action prompt. If the host has directed the device to accept
contactless payments for the transaction, the device will toggle between the transaction amount and
an action prompt (see Figure 6-15 for examples).
2) Locate the slot on the front of the device shown in Figure 6-16.
3) Orient the chip card so the chip faces the ceiling and toward the slot.
4) Insert the chip card into the slot, then push gently on the card until it stops. There should not be any
substantial resistance until the chip card is fully inserted.
5) Wait for the device to prompt with REMOVE CARD , then remove the card.
If the device can not communicate with the chip card, it will prompt the cardholder to INSERT AGAIN
up to three times, then prompt the cardholder to use the magnetic stripe reader (if the host has directed the
device to accept magnetic stripes for the transaction). If the device notifies the host that it is unable to
read payment information for the transaction, the host software may choose to revert to prompting the
operator to enter card data manually (see section 6.5.4 How to Enter Card Information Manually).
Figure 6-15 - Example Card Insertion Screens
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6 - Operation
Figure 6-16 - Inserting a Chip Card
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6 - Operation
6.5.3 How to Tap Contactless Cards / Devices
To tap a contactless card or smartphone, cardholders should:
1) Wait for the display to toggle between the transaction amount and an action prompt (see Figure 6-17
for examples). The device also shows a solid green rectangle at the upper left corner of the display
indicating it is ready for a tap.
2) Briefly hold the card, smartphone, or other contactless payment device over the contactless logo on
the display. The device quickly shows two solid green rectangles at the upper left to show it is
processing, then three rectangles to show it has successfully read the tap, then four rectangles to show
the read is complete (see Figure 6-19). The device will also beep when the read is complete.
If the device can not communicate with the card, smartphone, or other contactless payment device, it may
prompt the cardholder to tap again, or to insert the card, or to use the magnetic stripe reader. The rules
the device uses to choose when to revert to a different payment type are driven by the various payment
brand specifications and by the list of payment types the host software has directed the device to accept
for the transaction. If the device notifies the host that it is unable to read payment information for the
transaction, the host software may choose to revert to prompting the operator to enter card data manually
(see section 6.5.4 How to Enter Card Information Manually).
Figure 6-17 - Example Contactless Transaction Screens
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6 - Operation
Figure 6-18 – Tapping a Contactless Card / Smartphone
Figure 6-19 - Tap Read Is Complete
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6 - Operation
6.5.4 How to Enter Card Information Manually
Upon failing all available methods for reading the cardholder’s payment information, or upon transaction
timeout or a user-initiated Cancel operation, the host software and operator may opt to enter card data
manually, as shown in Figure 6-20.
During manual entry, the device expects the account number to be between 16 and 19 digits long, the
expiration date to be 4 digits long, and the card verification code (generally found on the rear of the card
for MasterCard and Visa, or the front of the card for American Express) to be 3-4 digits long.
Figure 6-20 - Example of User Screen to Manually Enter Card Data
6.5.5 How to Select the Card Type
In a retail setting, the transaction might require the cardholder to select the card type (for example, Credit
or Debit). For example, Figure 6-21 shows the device is prompting the cardholder to press a function key
on the keypad to select Credit or Debit .
Figure 6-21 - Example of User Screen to Select Card Type
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6 - Operation
6.6
How to Verify the Transaction Amount
In a retail setting when the customer selects Credit , the device prompts them to verify the amount of the
transaction. The customer can select Yes or No using the function keys below the selections available
on the screen, as shown in Figure 6-22.
Figure 6-22 - Example User Screen to Verify Amount
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6 - Operation
6.7
How to Enter PINs
When a transaction requires the cardholder to enter a PIN, the device prompts the cardholder to ENTER
PIN (see Figure 6-23) as required by the financial institution. The device expects the PIN to be between
4 and 12 digits long. After entering the PIN, the cardholder must press the ENTER button or the function
key below the on-screen Enter option.
Figure 6-23 - Example of User Screen to Enter PIN
If the double PIN entry option is enabled, the device will prompt the cardholder to enter the PIN a second
time. The process for re-entry is identical to the process for the first entry.
6.8
How to Use Signature Capture
Some models of DynaPro Go include touchscreen functionality for signature capture. See the part
number label on the device and Table 2-1 - Available Models and Options on page 12 to see if the
device you are using supports signature capture.
To enter a signature, use the tip of your finger (not a hard object like a fingernail or stylus) to press and
glide against the touchscreen surface. Do not use a stylus or other hard object.
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6 - Operation
6.9
How to Enter Passcodes
Some device operations require the operator to enter a passcode before the operation can proceed. In
these cases, the device’s display will prompt the user to Enter Admin Passcode . The operator should
enter the passcode (the factory default is 8765432 ) and press Enter . The device shows asterisks
masking the passcode the operator is entering. If the operator makes a mistake, the Clear button clears
the passcode field so the operator can start over, and the Cancel button cancels the operation that
required the passcode.
Figure 6-24 - Passcode Prompt Screens
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7 - Maintenance
Maintenance
7.1
Mechanical Maintenance
Periodic cleaning of DynaPro Go’s exterior may be required. To clean the outside of DynaPro Go,
including the LCD display, wipe down the unit with a soft, damp cloth and then wipe with a dry cloth.
To avoid damaging the read head, only clean the card path with approved cleaning cards.
DO NOT use liquid cleaning products or insert any other objects into the device.
7.2
Updates to Firmware, Documentation, Security Guidance
In addition to the security guidance in the product manuals, MagTek may provide updates to this
document, as well as supplemental security guidance or notices regarding vulnerabilities, at
www.magtek.com. MagTek advises checking the product’s home page periodically for the most up-todate information.
Any firmware updates addressing product features, bugs, or security vulnerabilities are also posted to
www.magtek.com or may be sent directly to affected customers. To update the device’s firmware:
1) Obtain the firmware image to install.
2) Download the firmware package 1000003817 SOFTWARE, FIRMWARE UPDATE,
MTPPSCRA GUI, IPAD, DYNAPRO, DYNAPRO MINI, DYNAPRO GO from MagTek.
3) Follow the instructions in D998200145-REV.pdf included in the firmware update utility’s
Document subfolder.
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8 - Developing Custom Software
Developing Custom Software
Custom software can communicate with DynaPro Go using the same command set across all available
connection types. The host must wrap device commands slightly differently depending on the connection
type.
MagTek produces software development kits (SDKs) with API libraries that provide higher-level
functions wrapped around the direct communication protocols like USB and TCP/IP. These libraries
simplify the development of custom applications that use DynaPro Go, and include:
• 99510124 DYNAPRO / DYNAPRO MINI / DYNAPRO GO SDK FOR IOS
• 99510129 IPAD / DYNAPRO / DYNAPRO MINI / DYNAPRO GO SDK FOR ANDROID
• 99510127 IPAD / DYNAPRO / DYNAPRO MINI / DYNAPRO GO SDK FOR WINDOWS,
which bundles libraries for C++, Java/Java Applets, Microsoft .NET, and Microsoft .NET PCL.
In addition to the SDK API libraries, custom software on any supported operating system can
communicate directly with the device using the operating system’s native TCP/IP or USB libraries. For
more information about sending commands directly, see D998200136 DYNAPRO GO
PROGRAMMER'S REFERENCE MANUAL (COMMANDS).
For more information about developing custom applications that integrate with DynaPro Go, see the
MagTek web site or contact your reseller or MagTek Support Services.
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Appendix A - Technical Specifications
Appendix A
Technical Specifications
DynaPro Go Technical Specifications
Reference Standards and Certifications
ISO 7810 and ISO 7811, AAMVA
TDEA (3DES)-CBC using DUKPT
PCI PTS v4.x
EMV ICC Specifications for Payment Systems Version 4.3
EMV Contactless Level 1 Book D v2.5
PayPass v3.0.2
payWave v2.1.3b
Expresspay v3.0
Discover v1.1
FCC Title 47 Part 15 Subclass C EMC
CE Level B EMC
CE Safety
AS/NZS 4268:2017
UR/CUR UL Recognized
MasterCard TQM
California Proposition 65 (California)
WEEE (EU)
IEEE 802.11 b/g/n, IEEE 802.11i-2004
WPA2-PSK, TKIP, AES, SHA-256
TCP/IP secured by Transport Layer Security (TLS) Protocol v1.2
USB 1.1, USB 2.0
Physical Characteristics
Dimensions (L x W x H):
6.1 in. (155 mm) x 2.8 in. (71 mm) x 1.0 in. (25.4 mm)
Weight (802.11, No SigCap):
8.85 oz. (251 g)
User Interface Characteristics
Display Type:
QVGA TFT LCD Color
Display Size (viewable area):
1.97 in. (49.96mm) x 1.48 in. (37.72mm)
Display Resolution:
320x240 pixels
16-bit color depth
Keypad:
Full-travel membrane keypad providing tactile feedback
10 digits, 2 data entry keys, 3 multi-purpose function keys
Card Reader (magnetic stripe):
Triple Track (TK1/2/3), encrypting reader with MagnePrint
Card Reader (chip card):
EMV chip card reader
Contactless Reader:
EMV contactless reader
Acceptable Swipe Speeds:
10 inches per second to 50 inches per second
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Appendix A - Technical Specifications
DynaPro Go Technical Specifications
Communications Characteristics
Data Connections:
TCP/IP over 802.11 wireless
Micro-USB, implements USB 1.1 and USB 2.0
BLE and Bluetooth wireless (select models)
Wireless Range(s):
Wireless network: 150 ft. (45m)
NFC: 1.6 in. (40mm)
Electrical Characteristics
Battery Capacity:
1700 mAh nominal (rated)
Battery Charge, Powered Off:
1 year (new device)*
Battery Charge, Standby:
6 hours (new device)*
Battery Charge, Active:
Power Inputs:
micro-USB connector
Charging cradle contacts
Maximum Current Draw:
1A
Voltage Requirement:
5VDC
Battery Type:
Lithium Polymer rechargeable for main power
Lithium coin cell for backup
RF Frequencies and Power:
802.11 Wireless:
Average Power Radiated: 1.02mW (0.08 dBm)
Conducted Power = 97.7mW (19.89 dBm)
Frequency range 2400 MHz to 2497 MHz
Contactless Reader:
Radiated Power: 10.34dBm
Frequency range: 13.553 MHz to 13.567MHz
Flash Memory:
256 MBit
Software Characteristics
Tested Operating System(s):
iOS 7.1 and later
Android 4.4.2 and later
Windows 7, Windows 8.1, Windows 10
Environmental Tolerance
Operating temperature:
32°F to 113°F (0°C to 45°C)
Operating relative humidity:
10% to 90% without condensation at 23 °C
Storage temperature:
14°F to 140 °F (-10 °C to 60 °C)
Storage relative humidity:
5% to 90% without condensation
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Appendix A - Technical Specifications
DynaPro Go Technical Specifications
Reliability
Mechanical Life:
1,000,000 card swipes
500,000 chip card insertions
Battery Shelf Life:
2 years for Lithium coin cell backup
Battery Cycle Life:
500 charge / discharge cycles
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