Microsoft RM-1105 GSM/WCDMA/LTE cellular device w/BT, BLE, WLAN and NFC User Manual User Guide

Microsoft Mobile Oy GSM/WCDMA/LTE cellular device w/BT, BLE, WLAN and NFC User Guide

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RM 1105 User Manual

User Guide

Product and safety information2015-10-08 Issue 1.0 EN-US RM-1105

For your safetyRead these simple guidelines. Not following them may be dangerous oragainst local laws and regulations. For further information, read thecomplete user guide.TURN OFF IN RESTRICTED AREASTurn the device off when mobile phone use is not allowed or whenit may cause interference or danger, for example, in aircraft, inhospitals or near medical equipment, fuel, chemicals, or blasting areas.Obey all instructions in restricted areas.ROAD SAFETY COMES FIRSTObey all local laws. Always keep your hands free to operate thevehicle while driving. Your first consideration while driving shouldbe road safety.INTERFERENCEAll wireless devices may be susceptible to interference, whichcould affect performance.QUALIFIED SERVICEOnly qualified personnel may install or repair this product.BATTERIES, CHARGERS, AND OTHER ACCESSORIESUse only batteries, chargers, and other accessories approved byMicrosoft Mobile for use with this device. Third-party chargersthat comply with the applicable USB requirements, and that can connectto your device USB connector, may be compatible. Do not connectincompatible products.KEEP YOUR DEVICE DRYYour device is not water-resistant. Keep it dry.GLASS PARTSThe device screen is made of glass. This glass can break if thedevice is dropped on a hard surface or receives a substantialimpact. If the glass breaks, do not touch the glass parts of the device orattempt to remove the broken glass from the device. Stop using thedevice until the glass is replaced by qualified service personnel.PROTECT YOUR HEARINGTo prevent possible hearing damage, do not listen at high volumelevels for long periods. Exercise caution when holding your devicenear your ear while the speakerphone is in use.2

SARThis device meets RF exposure guidelines when used either in thenormal use position against the ear or when positioned at least5/8 inch (1.5 centimeters) away from the body. The specific maximumSAR values can be found in the Certification Information (SAR) sectionof this user guide. For more information, go to www.sar-tick.com.When a carry case, belt clip or other form of device holder is used forbody-worn operation, it should not contain metal and should provide atleast the above-stated separation distance from the body. Note thatmobile devices may be transmitting even if you are not making a voicecall.3

Antenna locationsLearn where the antennas are located on yourphone to get the best possible performance.Avoid touching the antenna area while the antennais in use. Contact with antennas affects thecommunication quality and may reduce battery lifedue to higher power level during operation.The antenna areas are highlighted.Troubleshooting and supportWhen you want to learn more about your phone, orif you're unsure how your phone should work, thereare several support channels for you to check.To help you get the most out of your phone, youcan explore www.microsoft.com/mobile/support.There you can find:• Full-length user guides• Troubleshooting info4

• Discussions• News on apps and downloads• Software update info• Further details about features and technologies,and the compatibility of devices and accessoriesTroubleshooting and discussions may not beavailable in all languages.For support videos, go to www.youtube.com/lumiasupport.For questions regarding your plans, billing, ornetwork, please contact your operator. Forquestions regarding your product and warranty,please visit the support pages for your country atwww.microsoft.com/mobile/support.AT&T provides detailed support info, includingdevice specifications, troubleshooting, and userforums, at www.att.com/DeviceSupport.If your phone doesn’t respondTry the following:• Press and hold the volume down key and powerkey at the same time for about 10 seconds. Thephone restarts.• Take the battery out for a few seconds. Put thebattery back in, and switch your phone on again.If your phone freezes frequently, update yourphone software, or reset your phone. Resettingrestores the factory settings, and erases all yourpersonal content, including apps you've purchasedand downloaded. On the start screen, swipe downfrom the top of the screen, and tap All settings >System > About > Reset your phone.5

If your issue remains unsolved, contact yournetwork service provider or the manufacturer forrepair options. Before sending your phone forrepair, always back up your data, as all personal datain your phone may be deleted.Tip: If you need to identify your phone, to viewthe unique IMEI number of the phone, dial*#06#. You can also find the IMEI number inthe phone body. For details, see the productand safety information section in the onlineuser guide.Feature-specific informationImportant: Your device uses a nano-SIM card, also known as anano-UICC SIM card. Use only original nano-SIM cards. Use ofincompatible SIM cards may damage the card or the device, andmay corrupt data stored on the card.Use only compatible memory cards approved for use with this device.Incompatible cards may damage the card and the device and corruptdata stored on the card.Do not connect to products that create an output signal, as this maydamage the device. Do not connect any voltage source to the audioconnector. If you connect an external device or headset, other than thoseapproved for use with this device, to the audio connector, pay specialattention to volume levels.You can send text messages that are longer than the character limit fora single message. Longer messages are sent as two or more messages.Your service provider may charge accordingly. Characters with accents,other marks, or some language options, take more space, and limit thenumber of characters that can be sent in a single message.Note: Using Wi-Fi may be restricted in some countries. Forexample, in the EU, you are only allowed to use 5150–5350 MHzWi-Fi indoors, and in the USA and Canada, you are only allowedto use 5.15–5.25 GHz Wi-Fi indoors. For more information,contact your local authorities.Airplane mode closes connections to the mobile network and turns yourdevice's wireless features off. If supported by your device, the NFCpayment and ticketing feature of the device may remain active. Complywith the instructions and safety requirements given by, for example, anairline, and any applicable laws and regulations. Where allowed, you can6

connect to a Wi-Fi network to, for example, browse the internet or turnBluetooth on in airplane mode.Contents of digital maps may sometimes be inaccurate and incomplete.Never rely solely on the content or the service for essentialcommunications, such as in emergencies.Important: Before sharing your location, consider carefully withwhom you are sharing. Check the privacy settings of the socialnetworking service you are using, as you might share yourlocation with a large group of people.The availability, accuracy and completeness of the location informationdepend on, for example, your location, surroundings, and third partysources, and may be limited. Location information may not be available,for example, inside buildings or underground. For privacy informationrelated to positioning methods, see the Microsoft Privacy Statement.Keep a safe distance when using the flash. Do not use the flash on peopleor animals at close range. Do not cover the flash while taking a photo.Find your model number and serialnumber (IMEI)If you need to contact your care point or your service provider, you mayneed info such as the model number and the serial number (IMEI). Tosee the info, tap Settings > System > About > More info.You can also find the info on your phone label, which is located underthe back cover.The IMEI is also visible on the original sales box.Product and safety infoNetwork services and costsYou can only use your device on the LTE TDD 2500-2700 (41); LTE FDD700 (12), 700 (13), 700 (29), 800 (20), 850 (5), 900 (8), 1700/2100 (4), 1800(3), 1900 (2), 2100 (1), 2300 (30), 2600 (7); WCDMA 850, 900, 1700/2100,1900, 2100; GSM 850, 900, 1800, 1900 MHz networks. You need asubscription with a service provider.Using some features and services, or downloading content, includingfree items, require a network connection. This may cause the transfer oflarge amounts of data, which may result in data costs. You may also needto subscribe to some features.At the request of your network service provider, your device may collectand report Customer Proprietary Network Information, which mayinclude information such as: technical configuration, type, destination,location, and amount of use of any telecommunications services to whichyou are subscribed. Please see our Privacy Page at www.microsoft.com/mobile/privacypolicy, or contact your network service provider formore information.7

Important: 4G/LTE might not be supported by your networkservice provider or by the service provider you are using whentraveling. In these cases, you may not be able to make or receivecalls, send or receive messages or use mobile data connections.To make sure your device works seamlessly when full 4G/LTEservice is not available, it is recommended that you change thehighest connection speed from 4G to 3G. To do this, swipe lefton the start screen, and tap Settings > Network & wireless >Cellular & SIM. Select the SIM, and tap Properties. SwitchHighest connection speed to 3G.For more information, contact your network service provider.Make an emergency callImportant: Connections in all conditions cannot be guaranteed.Never rely solely on any wireless phone for essentialcommunications like medical emergencies.Before making the call:• Turn the phone on.• If the phone screen and keys are locked, unlock them.• Move to a place with adequate signal strength.1. Tap the start key , and tap > .2. Enter the official emergency number for your present location.Emergency call numbers vary by location.3. Tap Call.4. Give the necessary information as accurately as possible. Do not endthe call until given permission to do so.You may also need to do the following:• Put a SIM card in the phone.• If your phone asks for a PIN code, tap emergency call.• Turn off the restrictions in your phone, such as call restriction, fixeddialing, or closed user group.• When you turn your phone on for the first time, you are asked to createyour Microsoft account and set up your phone. To make an emergencycall during the account and phone setup, tap emergency call.• If the mobile network is not available, you may also try making aninternet call, if you can access the internet.Take care of your deviceHandle your device, battery, charger and accessories with care. Thefollowing suggestions help you keep your device operational.• Keep the device dry. Precipitation, humidity, and all types of liquids ormoisture can contain minerals that corrode electronic circuits. If yourdevice gets wet, remove the battery, and let the device dry.• Do not use or store the device in dusty or dirty areas.• Do not store the device in high temperatures. High temperatures maydamage the device or battery.8

• Do not store the device in cold temperatures. When the device warmsto its normal temperature, moisture can form inside the device anddamage it.• Do not open the device other than as instructed in the user guide.• Unauthorized modifications may damage the device and violateregulations governing radio devices.• Do not drop, knock, or shake the device or the battery. Rough handlingcan break it. If you believe the battery or charger is damaged, take it toa service center for inspection before continuing to use it.• Only use a soft, clean, dry cloth to clean the surface of the device.• Do not paint the device. Paint can prevent proper operation.• For optimal performance, turn the device off and remove the batteryfrom time to time.• Keep the device away from magnets or magnetic fields.• To keep your important data safe, store it in at least two separate places,such as your device, memory card, or computer, or write down importantinformation.• Handle hard drives with care. Shock, vibration, bumping, and dropping;other mishandling of the device; extreme temperatures; humidity andliquids may cause the hard drive to malfunction and data to be lost orcorrupted.During extended operation, the device may feel warm. In most cases, thisis normal. To avoid getting too warm, the device may automatically slowdown, close apps, turn off charging, and if necessary, turn itself off. If thedevice is not working properly, take it to the nearest authorized servicefacility.RecycleAlways return your used electronic products, batteries, and packagingmaterials to dedicated collection points. This way you help preventuncontrolled garbage disposal and promote the recycling of materials.All materials of the device can be recovered as materials and energy.Check how to recycle your products at www.microsoft.com/mobile/recycle.Battery and charger informationUse your device only with an original BV-T5E rechargeable battery.Charge your device with AC-100 charger. Charger plug type may vary.Third-party chargers that comply with the applicable USB requirements,and that can connect to your device USB connector, may also becompatible.Microsoft Mobile may make additional battery or charger modelsavailable for this device.9

Medical devicesOperation of radio transmitting equipment, including wireless phones,may interfere with inadequately shielded medical devices' function.Consult a physician or the medical device's manufacturer to determineif it is adequately shielded from external radio energy.Implanted medical devicesTo avoid potential interference, manufacturers of implanted medicaldevices recommend a minimum separation of 6 inches (15.3 centimeters)between a wireless device and the medical device. Persons who havesuch devices should:• Always keep the wireless device more than 6 inches (15.3 centimeters)from the medical device.• Not carry the wireless device in a breast pocket.• Hold the wireless device to the ear opposite the medical device.• Turn the wireless device off if there is any reason to suspect thatinterference is taking place.• Follow the manufacturer directions for the implanted medical device.If you have any questions about using your wireless device with animplanted medical device, consult your health care provider.Accessibility solutionsMicrosoft Mobile is committed to making mobile phones easy to use forall individuals, including those with disabilities. For more information,visit aka.ms/phoneaccessibility.HearingWarning: When you use the headset, your ability to hear outsidesounds may be affected. Do not use the headset where it canendanger your safety.This device has been tested and rated for use with hearing aids for someof the wireless technologies used in this device. However, there may besome newer wireless technologies used in this device that have not yetbeen tested for use with hearing aids. It is important to try the differentfeatures of this device thoroughly and in different locations, using yourhearing aid or cochlear implant, to determine if you hear anyinterference. Consult your service provider about its return and exchangepolicies and for information on hearing aid compatibility.Some wireless devices may interfere with some hearing aids.Your device complies with FCC rules on hearing aid compatibility. Theserules require an M3 rating or higher. The M value of your device is markedon the device sales package. To determine the M-rating of your hearingaid and compatibility with this device, consult your hearing healthprofessional. For more information about accessibility, go towww.microsoft.com/en/mobile/accessibility/hearing-aid-compatibility.11

To use a telecoil-equipped hearing aid with this device, activate thehearing aid (T switch) and the device telecoil. The sound quality dependson the type of your hearing aid.NickelThe surface of this device is nickel-free.Information on healthThe U.S. Food and Drug Administration (FDA) and the U.S. FederalCommunications Commission (FCC) published statements andquestions and answers concerning mobile telephones and health.Microsoft Mobile encourages you to visit these websites for updatedinformation. You can access the FDA website at www.fda.gov/Radiation-EmittingProducts/RadiationEmittingProductsandProcedures/HomeBusinessandEntertainment/CellPhones/default.htm and theFCC website at transition.fcc.gov/oet/rfsafety/rf-faqs.html. Additionalhealth-related information is available from the World HealthOrganization (WHO) at www.who.int/mediacentre/factsheets/fs193/en/ and The National Cancer Institute ("NCI") www.cancer.gov/cancertopics/factsheet/Risk/cellphones. In the event that you areconcerned about possible health effects, the FDA suggests that you limityour own or your children’s radio frequency (RF) exposure by limitingthe length of calls or by using handsfree devices.VehiclesRadio signals may affect improperly installed or inadequately shieldedelectronic systems in vehicles. For more information, check with themanufacturer of your vehicle or its equipment.Only qualified personnel should install the device in a vehicle. Faultyinstallation may be dangerous and invalidate your warranty. Checkregularly that all wireless device equipment in your vehicle is mountedand operating properly. Do not store or carry flammable or explosivematerials in the same compartment as the device, its parts, or accessories.Do not place your device or accessories in the air bag deployment area.Safety and texting while drivingSafety should be every driver’s first priority. Drivers must obey all locallaws that may include restrictions on the use of mobile telephones oraccessories while driving. If use is legal, always keep your hands free tooperate the vehicle while driving and use a handsfree device wheneverpossible. Suspend calls in heavy traffic or hazardous weather. Get to knowyour mobile phone and its features and make any necessary informationinputs prior to driving. Do not input data or engage in text messagingwhile driving. Mobile telephones should not be used when use may bea distraction to the driver.12

The Cellular Telecommunications & Internet Association (CTIA) haspublished further info and tips on safe use of cellular telephones atwww.ctia.org/consumer_info/safety, which we encourage you toreview.Potentially explosive environmentsTurn your device off in potentially explosive environments, such as neargas station pumps. Sparks may cause an explosion or fire resulting ininjury or death. Note restrictions in areas with fuel; chemical plants; orwhere blasting operations are in progress. Areas with a potentiallyexplosive environment may not be clearly marked. These usually areareas where you are advised to turn your engine off, below deck on boats,chemical transfer or storage facilities, and where the air containschemicals or particles. Check with the manufacturers of vehicles usingliquefied petroleum gas (such as propane or butane) if this device canbe safely used in their vicinity.Certification information (SAR)This mobile device meets international guidelines for exposure toradio waves.Your cellular phone is a radio transmitter and receiver. It is designed notto exceed the limits for exposure to radio waves (radio frequencyelectromagnetic fields), recommended by international guidelines fromthe independent scientific organization ICNIRP. These guidelinesincorporate substantial safety margins that are intended to assure theprotection of all persons regardless of age and health.The exposure guidelines are based on the Specific Absorption Rate (SAR),which is an expression of the amount of radio frequency (RF) powerdeposited in the head or body when the device is transmitting. TheICNIRP SAR limit for mobile devices is 2.0 W/kg averaged over 10 gramsof tissue.SAR tests are carried out with the device in standard operating positions,transmitting at its highest certified power level, in all its frequency bands.The maximum recorded SAR values for this device are:Maximum SAR value Frequency bandsused when MaximumSAR value wasrecordedWhen held againstthe head0.47 W/kg over 10g WCDMA 900 andWLAN 2450When operated at aseparation distanceof 5/8 inch (1.50.58 W/kg over 10g WCDMA 1700/2100and WLAN 245013

centimeters) fromthe bodyYour mobile device is also designed to meet the United States FederalCommunications Commission (FCC) and Industry Canada SAR (IC)guidelines. FCC ratings for your device and more information on SAR canbe found at transition.fcc.gov/oet/rfsafety/sar.html. Information on ICSAR can be found at www.ic.gc.ca.This device meets RF exposure guidelines when used against the heador when positioned at least 5/8 inch (1.5 centimeters) away from thebody. When a carry case, belt clip or other form of device holder is usedfor body-worn operation, it should not contain metal and should provideat least the above stated separation distance from the body.To send data or messages, a good connection to the network is needed.Sending may be delayed until such a connection is available. Follow theseparation distance instructions until the sending is finished.During general use, the SAR values are usually well below the valuesstated above. This is because, for purposes of system efficiency and tominimize interference on the network, the operating power of yourmobile is automatically decreased when full power is not needed for thecall. The lower the power output, the lower the SAR value.Device models may have different versions and more than one value.Component and design changes may occur over time and some changescould affect SAR values. The latest available SAR information for this andother Microsoft Mobile device models can be found atsar.microsoft.com.The World Health Organization (WHO) has stated that current scientificinformation does not indicate the need for any special precautions whenusing mobile devices. If you are interested in reducing your exposure,they recommend you limit your usage or use a hands-free kit to keepthe device away from your head and body. For more information andexplanations and discussions on RF exposure, go to the WHO website atwww.who.int/peh-emf/en.Support messagesTo help you take maximum advantage of your phone and services, youmay receive messages from Microsoft Mobile. The messages maycontain tips and tricks and support. To provide the service describedabove, your mobile phone number, the serial number of your phone, andsome identifiers of the mobile subscription may be sent to MicrosoftMobile when you use the phone for the first time. This information maybe used as specified in the privacy policy, available atwww.microsoft.com/mobile.14

CareFor questions regarding your plans, billing or network please contactyour operator. For questions regarding your product and warranty,please visit the support pages for your country at www.microsoft.com/mobile/support.Copyrights and other noticesDeclaration of ConformityHereby, Microsoft Mobile Oy declares that this RM-1105 product is incompliance with the essential requirements and other relevantprovisions of Directive 1999/5/EC. A copy of the Declaration ofConformity can be found at www.microsoft.com/mobile/declaration-of-conformity.The availability of products, features, apps and services may vary byregion. For more information, contact your dealer or your serviceprovider. This device may contain commodities, technology or softwaresubject to export laws and regulations from the US and other countries.Diversion contrary to law is prohibited.THE CONTENTS OF THIS DOCUMENT ARE PROVIDED "AS IS." EXCEPTAS REQUIRED BY APPLICABLE LAW, NO WARRANTIES OF ANY KIND,EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THEIMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR APARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY,RELIABILITY OR CONTENTS OF THIS DOCUMENT. MICROSOFT MOBILERESERVES THE RIGHT TO REVISE THIS DOCUMENT OR WITHDRAW ITAT ANY TIME WITHOUT PRIOR NOTICE.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDERNO CIRCUMSTANCES SHALL MICROSOFT MOBILE OR ANY OF ITSLICENSORS BE RESPONSIBLE FOR ANY LOSS OF DATA OR INCOME ORANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGESHOWSOEVER CAUSED.Reproduction, transfer or distribution of part or all of the contents in thisdocument in any form without the prior written permission of MicrosoftMobile is prohibited. Microsoft Mobile operates a policy of continuousdevelopment. Microsoft Mobile reserves the right to make changes andimprovements to any of the products described in this documentwithout prior notice.Microsoft Mobile does not make any representations, provide awarranty, or take any responsibility for the functionality, content, or end-user support of third-party apps provided with your device. By using anapp, you acknowledge that the app is provided as is.Downloading of maps, games, music and videos and uploading ofimages and videos may involve transferring large amounts of data. Yourservice provider may charge for the data transmission. The availability of15

particular products, services and features may vary by region. Pleasecheck with your local dealer for further details and availability oflanguage options.FCC noticeThis device complies with part 15 of the FCC rules. Operation is subjectto the following two conditions: (1) This device may not cause harmfulinterference, and (2) this device must accept any interference received,including interference that may cause undesired operation. For moreinformation, go to transition.fcc.gov/oet/rfsafety/rf-faqs.html. Anychanges or modifications not expressly approved by Microsoft Mobilecould void the user's authority to operate this equipment.Note: This equipment has been tested and found to comply with thelimits for a Class B digital device, pursuant to part 15 of the FCC Rules.These limits are designed to provide reasonable protection againstharmful interference in a residential installation. This equipmentgenerates, uses and can radiate radio frequency energy and, if notinstalled and used in accordance with the instructions, may causeharmful interference to radio communications. However, there is noguarantee that interference will not occur in a particular installation. Ifthis equipment does cause harmful interference to radio or televisionreception, which can be determined by turning the equipment off andon, the user is encouraged to try to correct the interference by one ormore of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from thatto which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.FCC ID location: On the start screen, swipe down from the top of thescreen, and tap All settings > Extras > Extras & info.The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.and any use of such marks by Microsoft Mobile is under license.This product is licensed under the MPEG-4 Visual Patent Portfolio License(i) for personal and noncommercial use in connection with informationwhich has been encoded in compliance with the MPEG-4 Visual Standardby a consumer engaged in a personal and noncommercial activity and(ii) for use in connection with MPEG-4 video provided by a licensed videoprovider. No license is granted or shall be implied for any other use.Additional information, including that related to promotional, internal,and commercial uses, may be obtained from MPEG LA, LLC. Seewww.mpegla.com.USB-C™ is a trademark of USB Implementers Forum.16

Manufacturer’s limited warranty1. GeneralMicrosoft Mobile Inc. provides this Manufacturer's Limited Warranty(“Warranty”) for genuine product (the “Product”) which has beenreleased for sale in the United States of America, and Microsoft MobileCanada Inc. provides this Warranty for Product which has been releasedfor sale in Canada (“Covered Countries”). As applicable, “Manufacturer”as used throughout, means either Microsoft Mobile Inc. or MicrosoftMobile Canada Inc.IF YOU LIVE IN (OR IF A BUSINESS YOUR PRINCIPAL PLACE OFBUSINESS IS IN) THE UNITED STATES, SECTION 6 CONTAINS ABINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER. ITAFFECTS YOUR RIGHTS ABOUT HOW TO RESOLVE A DISPUTE WITHMANUFACTURER. PLEASE READ IT.This warranty gives you specific legal rights. You may also have otherrights which vary from State to State or Province to Province.2. Warranty(i) Twelve (12) months for the main device;(ii) Twelve (12) months for accessories sold separately or included in thesales pack of the main device excluding batteries, covers, cables andchargers; and(iii) Six (6) months for all batteries, covers, cables and chargers, unlessotherwise specified in the Product user guide.During the warranty period, Manufacturer will, in a reasonable time,remedy the defect free of charge by either repairing or replacing thedefective Product or the defective part of it at its option provided thatyou have informed Manufacturer of the defect before the warrantyperiod expires. When repairing or replacing your Product, Manufacturermay use new or re-conditioned parts or products.To the fullest extent permitted by applicable law, no repair orreplacement will renew or extend the warranty period. Original orreplacement parts or replacement Products provided under thisWarranty will be covered by this Warranty for the remainder of theoriginal warranty period or for sixty (60) days from the date of repair orreplacement, whichever is longer.IF YOUR STATE’S OR PROVINCE’S LAW GIVES YOU ANY IMPLIEDWARRANTY, INCLUDING AN IMPLIED WARRANTY OFMERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ITSDURATION IS LIMITED TO THE WARRANTY PERIOD. Some States orProvinces do not allow limitations on how long an implied warranty lasts,so this limitation may not apply to You.The Product or all parts of your Product that Manufacturer has replacedshall become Manufacturer’s property.Manufacturer does not warrant that software preinstalled by or on behalfof Manufacturer in the Product (or subsequent updates and upgrades)17

(together "Manufacturer software") will meet your requirements, workin combination with any hardware or software not provided byManufacturer, is uninterrupted or error free or that errors are correctableor will be corrected. For Manufacturer software related errors,Manufacturer will make available the latest version of the Manufacturersoftware for reinstallation on your Product or, if that would not bepossible, another remedy, which in Manufacturer’s reasonablediscretion, satisfactorily addresses the error. Some Manufacturersoftware may be subject to separate license terms that are available withthe software or your local section of www.microsoft.com/mobile.Please always back up all data and content stored on your Productbefore taking your Product in for service since service activities willerase all data from your Product.3. What this warranty does not coverManufacturer does not provide any warranty for the following:1 User guides;2 Any (i) third party software, settings, content, data, or links installed ordownloaded onto your Product at any time, or (ii) Manufacturer andthird party services or enabling clients even if preinstalled byManufacturer (please read the terms and conditions that mayaccompany the services as those will define your rights and obligations);3 Any (i) normal wear and tear, (ii) reduced charging capacity of thebattery resulting from its natural end of product life, or (iii) pixel defectsin your Product’s display that are within the scope of industry standards;4 SIM card and/or any cellular or other networks or system on which yourProduct operates; or5 Errors or damage caused by: (i) misuse or not using your Product inaccordance with the user guide, such as if the Product has been exposedto moisture, to dampness or to extreme thermal or environmentalconditions or to rapid changes in such conditions, to corrosion, tooxidation, to spillage of food or liquid or to influence from chemicalproducts, (ii) using your Product with, or connecting it to, any product,accessory, software, or service not manufactured or supplied byManufacturer, (iii) any products combined with your Product by a thirdparty, (iv) damage or errors caused by hacking, cracking, viruses, or othermalware, or by unauthorized access to services, accounts, computersystems or networks; or (v) other acts beyond Manufacturer’s reasonablecontrol.This Warranty is not valid:1 Outside the Covered Countries;2 If your Product, or the software it runs on, has been (i) opened,modified, or repaired without Manufacturer’s authorization, or (ii)repaired with unauthorized spare parts;3 If your Product's serial number, the mobile accessory date code, or theIMEI number has been removed, erased, defaced, altered or if these areillegible in any way;18

4 If you have not installed the latest software updates that are publiclyavailable for your Product within a reasonable time of their release; or5 If you refuse to give possession of the Product to Manufacturer forrepair and investigation.If this Warranty does not cover your Product or the issue based on whichit requires service, Manufacturer reserves the right to charge for therepair or replacement of your Product, as well as a handling fee.4. LIMITATION OF MANUFACTURER’S LIABILITYTO THE EXTENT PERMITTED BY APPLICABLE LAW(S), MANUFACTURERSHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE, EITHEREXPRESSLY OR IMPLIEDLY, FOR ANY1 DAMAGES OR LOSSES OF ANY KIND WHATSOEVER RESULTING FROMOR RELATING TO LOSS OF, DAMAGE TO, OR CORRUPTION OF,CONTENT OR DATA OR THE RECREATION OR TRANSFER THEREOF EVENIF SUCH LOSS, DAMAGE, OR CORRUPTION WAS A RESULT OF A DEFECTIN YOUR PRODUCT; AND/OR2 LOSS OF PROFIT, PRODUCTS OR FUNCTIONALITY, BUSINESS,CONTRACTS, REVENUES OR ANTICIPATED SAVINGS, INCREASEDCOSTS OR EXPENSES, OR FOR ANY INDIRECT, CONSEQUENTIAL ORSPECIAL LOSS OR DAMAGE.To the extent permitted by applicable law(s), Manufacturer’s liability shallbe limited to the purchase value of your Product.5. Choice of lawThe laws of the State or Province where you live (or if a business yourprincipal place of business) govern the interpretation of this warranty,any claim that Manufacturer has breached it, and all other claims(including consumer protection, unfair competition, implied warranty,and tort claims), regardless of conflict of law principles, except that theFederal Arbitration Act governs all provisions relating to arbitration.6. Binding arbitration and class action waiver if you live in(or if a business your principal place of business is in) theUnited StatesThis section applies to any dispute EXCEPT DISPUTES RELATING TO THEENFORCEMENT OR VALIDITY OF YOUR, MANUFACTURER’S, OREITHER YOUR OR MANUFACTURER’S LICENSOR’S INTELLECTUALPROPERTY RIGHTS. The term "dispute" means any dispute, action orother controversy between you and Manufacturer concerning theProduct (including its price) or this warranty, whether in contract,warranty, tort, statute, regulation, ordinance or any other legal orequitable basis. "Dispute" will be given the broadest possible meaningallowable under law.1 Notice of Dispute. In the event of a dispute, you or Manufacturer mustgive the other a Notice of Dispute, which is a written statement that setsforth the name, address and contact information of the party giving it,the facts giving rise to the dispute, and the relief requested. You must19

send any Notice of Dispute by U.S. Mail to Microsoft Mobile Inc., ATTN:LCA ARBITRATION, One Microsoft Way, Redmond WA 98052-6399. Aform is available at go.microsoft.com/fwlink/?linkid=245499.Manufacturer will send any Notice of Dispute to you by U.S. Mail to youraddress if we have it, or otherwise to your e-mail address. You andManufacturer will attempt to resolve any dispute through informalnegotiation within 60 days from the date the Notice of Dispute is sent.After 60 days, you or Manufacturer may commence arbitration.2 Small Claims Court. You may also litigate any dispute in small claimscourt in your county of residence (or if a business your principal place ofbusiness) or King County, Washington, if the dispute meets allrequirements to be heard in the small claims court. You may litigate insmall claims court whether or not you negotiated informally first.3 Binding Arbitration. If you and Manufacturer do not resolve anydispute by informal negotiation or in small claims court, any othereffort to resolve the dispute will be conducted exclusively byindividual binding arbitration governed by the Federal Arbitration Act("FAA"). Class arbitrations are not permitted. You are giving up theright to litigate disputes in court before a judge or jury (or participateas a party or class member). Instead, all disputes will be resolved beforea neutral arbitrator, whose decision will be final except for a limited rightof appeal under the FAA. Any court with jurisdiction over the parties mayenforce the arbitrator’s award.4 Class Action Waiver. Any proceedings to resolve or litigate anydispute in any forum will be conducted solely on an individual basis.Neither you nor Manufacturer will seek to have any dispute heard asa class action, private attorney general action, or in any otherproceeding in which either party acts or proposes to act in arepresentative capacity. No arbitration or other proceeding will becombined with another without the prior written consent of all partiesto all affected arbitrations or proceedings.5 Arbitration Procedure. Any arbitration will be conducted by theAmerican Arbitration Association (the "AAA") under its CommercialArbitration Rules. If you are an individual and use the ManufacturerProduct for personal or household use, or if the value of the dispute is$75,000 or less whether or not you are an individual or how you use theProduct, the AAA’s Supplementary Procedures for Consumer-RelatedDisputes will also apply. For more information, see www.adr.org or call1-800-778-7879. To commence arbitration, submit the form available atgo.microsoft.com/fwlink/?linkid=245497 to the AAA. You agree tocommence arbitration only in your county of residence (or if a businessyour principal place of business) or in King County, Washington.Manufacturer agrees to commence arbitration only in your county ofresidence (or if a business your principal place of business). You mayrequest a telephonic or in-person hearing by following the AAA rules. Ina dispute involving $10,000 or less, any hearing will be telephonic unlessthe arbitrator finds good cause to hold an in-person hearing instead. The20

arbitrator may award the same damages to you individually as a courtcould. The arbitrator may award declaratory or injunctive relief only toyou individually, and only to the extent required to satisfy your individualclaim6 Arbitration Fees and Payments.(a) Disputes Involving $75,000 or Less. Manufacturer will promptlyreimburse your filing fees and pay the AAA’s and arbitrator’s fees andexpenses. If you reject Manufacturer’s last written settlement offer madebefore the arbitrator was appointed ("Manufacturer’s last written offer"),your dispute goes all the way to an arbitrator’s decision (called an"award"), and the arbitrator awards you more than Manufacturer’s lastwritten offer, Manufacturer will: (i) pay the greater of the award or $1,000;(ii) pay twice your reasonable attorney’s fees, if any; and (iii) reimburseany expenses (including expert witness fees and costs) that your attorneyreasonably accrues for investigating, preparing, and pursuing your claimin arbitration. The arbitrator will determine the amount of fees, costs,and expenses unless you and Manufacturer agree on them.(b) Disputes Involving More Than $75,000. The AAA rules will governpayment of filing fees and the AAA’s and arbitrator’s fees and expenses.(c) Disputes Involving Any Amount. In any arbitration you commence,Manufacturer will seek its AAA or arbitrator’s fees and expenses, or yourfiling fees it reimbursed, only if the arbitrator finds the arbitrationfrivolous or brought for an improper purpose. In any arbitrationManufacturer commences, Manufacturer will pay all filing, AAA, andarbitrator’s fees and expenses. Manufacturer will not seek its attorney’sfees or expenses from you in any arbitration. Fees and expenses are notcounted in determining how much a dispute involves.7 Conflict with AAA Rules. This warranty governs to the extent it conflictswith AAA’s Commercial Arbitration Rules and SupplementaryProcedures for Consumer-Related Disputes.8 Claims or Disputes Must Be Filed Within One Year. To the extentpermitted by law, any claim or dispute to which Section 6 applies mustbe filed within one year in small claims court, an arbitration proceeding,or in court, if Section 6 permits the dispute to be filed in court instead ofarbitration. The one-year period begins when the claim or Notice ofDispute first could be filed. If such a claim or dispute is not filed withinone year, it is permanently barred.9 Se ve ra bili ty . I f t he cl ass acti on wa ive r i n Sec ti on 6. 4 i s f oun d t o be i ll eg alor unenforceable as to all or some parts of a dispute, then Section 6 willnot apply to those parts. Instead, those parts will be severed and proceedin a court of law, with the remaining parts proceeding in arbitration. Ifany other provision of Section 6 is found to be illegal or unenforceable,that provision will be severed with the remainder of this Section 6remaining in full force and effect.21

7. Other important noticesFor further information on your Warranty, as well as information neededto process your warranty queries, please visit www.microsoft.com/mobile.All parts of this Limited Warranty apply to the maximum extentpermitted by law or unless prohibited by law.Please ensure your operator has removed any SIM-locks (or otherequivalent mechanisms that may lock your Product to a specific networkor operator) prior to delivering your Product for repair.Your Product may contain country specific elements, including software.The warranty services available in a particular country may be limited tothe Products and country specific elements available in that country.Also, if your Product has been re-exported from its original destinationto another country, your Product may contain country specific elementsthat are not considered a defect under this Warranty even if it would notbe operational.United States: Microsoft Mobile Inc., 1065 La Avenida, Mountain View CA94043Canada: Microsoft Mobile Canada Inc., 1950 Meadowvale Blvd.,Mississauga, ON L5N 8L922

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