Microsoft RM-1105 GSM/WCDMA/LTE cellular device w/BT, BLE, WLAN and NFC User Manual User Guide
Microsoft Mobile Oy GSM/WCDMA/LTE cellular device w/BT, BLE, WLAN and NFC User Guide
User Guide
Product and safety information
2015-10-08 Issue 1.0 EN-US RM-1105
For your safety
Read these simple guidelines. Not following them may be dangerous or
against local laws and regulations. For further information, read the
complete user guide.
TURN OFF IN RESTRICTED AREAS
Turn the device off when mobile phone use is not allowed or when
it may cause interference or danger, for example, in aircraft, in
hospitals or near medical equipment, fuel, chemicals, or blasting areas.
Obey all instructions in restricted areas.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the
vehicle while driving. Your first consideration while driving should
be road safety.
INTERFERENCE
All wireless devices may be susceptible to interference, which
could affect performance.
QUALIFIED SERVICE
Only qualified personnel may install or repair this product.
BATTERIES, CHARGERS, AND OTHER ACCESSORIES
Use only batteries, chargers, and other accessories approved by
Microsoft Mobile for use with this device. Third-party chargers
that comply with the applicable USB requirements, and that can connect
to your device USB connector, may be compatible. Do not connect
incompatible products.
KEEP YOUR DEVICE DRY
Your device is not water-resistant. Keep it dry.
GLASS PARTS
The device screen is made of glass. This glass can break if the
device is dropped on a hard surface or receives a substantial
impact. If the glass breaks, do not touch the glass parts of the device or
attempt to remove the broken glass from the device. Stop using the
device until the glass is replaced by qualified service personnel.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume
levels for long periods. Exercise caution when holding your device
near your ear while the speakerphone is in use.
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SAR
This device meets RF exposure guidelines when used either in the
normal use position against the ear or when positioned at least
5/8 inch (1.5 centimeters) away from the body. The specific maximum
SAR values can be found in the Certification Information (SAR) section
of this user guide. For more information, go to www.sar-tick.com.
When a carry case, belt clip or other form of device holder is used for
body-worn operation, it should not contain metal and should provide at
least the above-stated separation distance from the body. Note that
mobile devices may be transmitting even if you are not making a voice
call.
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Antenna locations
Learn where the antennas are located on your
phone to get the best possible performance.
Avoid touching the antenna area while the antenna
is in use. Contact with antennas affects the
communication quality and may reduce battery life
due to higher power level during operation.
The antenna areas are highlighted.
Troubleshooting and support
When you want to learn more about your phone, or
if you're unsure how your phone should work, there
are several support channels for you to check.
To help you get the most out of your phone, you
can explore www.microsoft.com/mobile/support.
There you can find:
• Full-length user guides
• Troubleshooting info
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• Discussions
• News on apps and downloads
• Software update info
• Further details about features and technologies,
and the compatibility of devices and accessories
Troubleshooting and discussions may not be
available in all languages.
For support videos, go to www.youtube.com/
lumiasupport.
For questions regarding your plans, billing, or
network, please contact your operator. For
questions regarding your product and warranty,
please visit the support pages for your country at
www.microsoft.com/mobile/support.
AT&T provides detailed support info, including
device specifications, troubleshooting, and user
forums, at www.att.com/DeviceSupport.
If your phone doesn’t respond
Try the following:
• Press and hold the volume down key and power
key at the same time for about 10 seconds. The
phone restarts.
• Take the battery out for a few seconds. Put the
battery back in, and switch your phone on again.
If your phone freezes frequently, update your
phone software, or reset your phone. Resetting
restores the factory settings, and erases all your
personal content, including apps you've purchased
and downloaded. On the start screen, swipe down
from the top of the screen, and tap All settings >
System > About > Reset your phone.
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If your issue remains unsolved, contact your
network service provider or the manufacturer for
repair options. Before sending your phone for
repair, always back up your data, as all personal data
in your phone may be deleted.
Tip: If you need to identify your phone, to view
the unique IMEI number of the phone, dial
*#06#. You can also find the IMEI number in
the phone body. For details, see the product
and safety information section in the online
user guide.
Feature-specific information
Important: Your device uses a nano-SIM card, also known as a
nano-UICC SIM card. Use only original nano-SIM cards. Use of
incompatible SIM cards may damage the card or the device, and
may corrupt data stored on the card.
Use only compatible memory cards approved for use with this device.
Incompatible cards may damage the card and the device and corrupt
data stored on the card.
Do not connect to products that create an output signal, as this may
damage the device. Do not connect any voltage source to the audio
connector. If you connect an external device or headset, other than those
approved for use with this device, to the audio connector, pay special
attention to volume levels.
You can send text messages that are longer than the character limit for
a single message. Longer messages are sent as two or more messages.
Your service provider may charge accordingly. Characters with accents,
other marks, or some language options, take more space, and limit the
number of characters that can be sent in a single message.
Note: Using Wi-Fi may be restricted in some countries. For
example, in the EU, you are only allowed to use 5150–5350 MHz
Wi-Fi indoors, and in the USA and Canada, you are only allowed
to use 5.15–5.25 GHz Wi-Fi indoors. For more information,
contact your local authorities.
Airplane mode closes connections to the mobile network and turns your
device's wireless features off. If supported by your device, the NFC
payment and ticketing feature of the device may remain active. Comply
with the instructions and safety requirements given by, for example, an
airline, and any applicable laws and regulations. Where allowed, you can
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connect to a Wi-Fi network to, for example, browse the internet or turn
Bluetooth on in airplane mode.
Contents of digital maps may sometimes be inaccurate and incomplete.
Never rely solely on the content or the service for essential
communications, such as in emergencies.
Important: Before sharing your location, consider carefully with
whom you are sharing. Check the privacy settings of the social
networking service you are using, as you might share your
location with a large group of people.
The availability, accuracy and completeness of the location information
depend on, for example, your location, surroundings, and third party
sources, and may be limited. Location information may not be available,
for example, inside buildings or underground. For privacy information
related to positioning methods, see the Microsoft Privacy Statement.
Keep a safe distance when using the flash. Do not use the flash on people
or animals at close range. Do not cover the flash while taking a photo.
Find your model number and serial
number (IMEI)
If you need to contact your care point or your service provider, you may
need info such as the model number and the serial number (IMEI). To
see the info, tap Settings > System > About > More info.
You can also find the info on your phone label, which is located under
the back cover.
The IMEI is also visible on the original sales box.
Product and safety info
Network services and costs
You can only use your device on the LTE TDD 2500-2700 (41); LTE FDD
700 (12), 700 (13), 700 (29), 800 (20), 850 (5), 900 (8), 1700/2100 (4), 1800
(3), 1900 (2), 2100 (1), 2300 (30), 2600 (7); WCDMA 850, 900, 1700/2100,
1900, 2100; GSM 850, 900, 1800, 1900 MHz networks. You need a
subscription with a service provider.
Using some features and services, or downloading content, including
free items, require a network connection. This may cause the transfer of
large amounts of data, which may result in data costs. You may also need
to subscribe to some features.
At the request of your network service provider, your device may collect
and report Customer Proprietary Network Information, which may
include information such as: technical configuration, type, destination,
location, and amount of use of any telecommunications services to which
you are subscribed. Please see our Privacy Page at www.microsoft.com/
mobile/privacypolicy, or contact your network service provider for
more information.
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Important: 4G/LTE might not be supported by your network
service provider or by the service provider you are using when
traveling. In these cases, you may not be able to make or receive
calls, send or receive messages or use mobile data connections.
To make sure your device works seamlessly when full 4G/LTE
service is not available, it is recommended that you change the
highest connection speed from 4G to 3G. To do this, swipe left
on the start screen, and tap Settings > Network & wireless >
Cellular & SIM. Select the SIM, and tap Properties. Switch
Highest connection speed to 3G.
For more information, contact your network service provider.
Make an emergency call
Important: Connections in all conditions cannot be guaranteed.
Never rely solely on any wireless phone for essential
communications like medical emergencies.
Before making the call:
• Turn the phone on.
• If the phone screen and keys are locked, unlock them.
• Move to a place with adequate signal strength.
1. Tap the start key , and tap > .
2. Enter the official emergency number for your present location.
Emergency call numbers vary by location.
3. Tap Call.
4. Give the necessary information as accurately as possible. Do not end
the call until given permission to do so.
You may also need to do the following:
• Put a SIM card in the phone.
• If your phone asks for a PIN code, tap emergency call.
• Turn off the restrictions in your phone, such as call restriction, fixed
dialing, or closed user group.
• When you turn your phone on for the first time, you are asked to create
your Microsoft account and set up your phone. To make an emergency
call during the account and phone setup, tap emergency call.
• If the mobile network is not available, you may also try making an
internet call, if you can access the internet.
Take care of your device
Handle your device, battery, charger and accessories with care. The
following suggestions help you keep your device operational.
• Keep the device dry. Precipitation, humidity, and all types of liquids or
moisture can contain minerals that corrode electronic circuits. If your
device gets wet, remove the battery, and let the device dry.
• Do not use or store the device in dusty or dirty areas.
• Do not store the device in high temperatures. High temperatures may
damage the device or battery.
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• Do not store the device in cold temperatures. When the device warms
to its normal temperature, moisture can form inside the device and
damage it.
• Do not open the device other than as instructed in the user guide.
• Unauthorized modifications may damage the device and violate
regulations governing radio devices.
• Do not drop, knock, or shake the device or the battery. Rough handling
can break it. If you believe the battery or charger is damaged, take it to
a service center for inspection before continuing to use it.
• Only use a soft, clean, dry cloth to clean the surface of the device.
• Do not paint the device. Paint can prevent proper operation.
• For optimal performance, turn the device off and remove the battery
from time to time.
• Keep the device away from magnets or magnetic fields.
• To keep your important data safe, store it in at least two separate places,
such as your device, memory card, or computer, or write down important
information.
• Handle hard drives with care. Shock, vibration, bumping, and dropping;
other mishandling of the device; extreme temperatures; humidity and
liquids may cause the hard drive to malfunction and data to be lost or
corrupted.
During extended operation, the device may feel warm. In most cases, this
is normal. To avoid getting too warm, the device may automatically slow
down, close apps, turn off charging, and if necessary, turn itself off. If the
device is not working properly, take it to the nearest authorized service
facility.
Recycle
Always return your used electronic products, batteries, and packaging
materials to dedicated collection points. This way you help prevent
uncontrolled garbage disposal and promote the recycling of materials.
All materials of the device can be recovered as materials and energy.
Check how to recycle your products at www.microsoft.com/mobile/
recycle.
Battery and charger information
Use your device only with an original BV-T5E rechargeable battery.
Charge your device with AC-100 charger. Charger plug type may vary.
Third-party chargers that comply with the applicable USB requirements,
and that can connect to your device USB connector, may also be
compatible.
Microsoft Mobile may make additional battery or charger models
available for this device.
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The battery can be charged and discharged hundreds of times, but it will
eventually wear out. When the talk and standby times are noticeably
shorter than normal, replace the battery.
Only replace the battery with a battery that is compliant with the IEEE-
std-1725 standard.
Only use the battery with a charging system that has been qualified with
the system per CTIA Certification Requirements for Battery System
Compliance to IEEE 1725.
The phone shall only be connected to CTIA certified adapters, products
that bear the USB-IF logo, or products that have completed the USB-IF
compliance program.
Battery and charger safety
Always switch the device off and unplug the charger before removing
the battery. To unplug a charger or an accessory, hold and pull the plug,
not the cord.
When your charger is not in use, unplug it. If left unused, a fully charged
battery will lose its charge over time.
Always keep the battery between 59°F and 77°F (15°C and 25°C) for
optimal performance. Extreme temperatures reduce the capacity and
lifetime of the battery. A device with a hot or cold battery may not work
temporarily.
Accidental short-circuiting can happen when a metallic object touches
the metal strips on the battery. This may damage the battery or the other
object.
Do not dispose of batteries in a fire as they may explode. Obey local
regulations. Recycle when possible. Do not dispose as household
garbage.
Do not dismantle, cut, crush, bend, puncture, or otherwise damage the
battery in any way. If a battery leaks, do not let liquid touch skin or eyes.
If this happens, immediately flush the affected areas with water, or seek
medical help. Do not modify, attempt to insert foreign objects into the
battery, or immerse or expose it to water or other liquids. Batteries may
explode if damaged.
Use the battery and charger for their intended purposes only. Improper
use, or use of unapproved or incompatible batteries or chargers may
present a risk of fire, explosion, or other hazard, and may invalidate any
approval or warranty. If you believe the battery or charger is damaged,
take it to a service center before continuing to use it. Never use a
damaged battery or charger. Only use the charger indoors. Do not
charge your device during a lightning storm.
Small children
Your device and its accessories are not toys. They may contain small parts.
Keep them out of the reach of small children.
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Medical devices
Operation of radio transmitting equipment, including wireless phones,
may interfere with inadequately shielded medical devices' function.
Consult a physician or the medical device's manufacturer to determine
if it is adequately shielded from external radio energy.
Implanted medical devices
To avoid potential interference, manufacturers of implanted medical
devices recommend a minimum separation of 6 inches (15.3 centimeters)
between a wireless device and the medical device. Persons who have
such devices should:
• Always keep the wireless device more than 6 inches (15.3 centimeters)
from the medical device.
• Not carry the wireless device in a breast pocket.
• Hold the wireless device to the ear opposite the medical device.
• Turn the wireless device off if there is any reason to suspect that
interference is taking place.
• Follow the manufacturer directions for the implanted medical device.
If you have any questions about using your wireless device with an
implanted medical device, consult your health care provider.
Accessibility solutions
Microsoft Mobile is committed to making mobile phones easy to use for
all individuals, including those with disabilities. For more information,
visit aka.ms/phoneaccessibility.
Hearing
Warning: When you use the headset, your ability to hear outside
sounds may be affected. Do not use the headset where it can
endanger your safety.
This device has been tested and rated for use with hearing aids for some
of the wireless technologies used in this device. However, there may be
some newer wireless technologies used in this device that have not yet
been tested for use with hearing aids. It is important to try the different
features of this device thoroughly and in different locations, using your
hearing aid or cochlear implant, to determine if you hear any
interference. Consult your service provider about its return and exchange
policies and for information on hearing aid compatibility.
Some wireless devices may interfere with some hearing aids.
Your device complies with FCC rules on hearing aid compatibility. These
rules require an M3 rating or higher. The M value of your device is marked
on the device sales package. To determine the M-rating of your hearing
aid and compatibility with this device, consult your hearing health
professional. For more information about accessibility, go to
www.microsoft.com/en/mobile/accessibility/hearing-aid-
compatibility.
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To use a telecoil-equipped hearing aid with this device, activate the
hearing aid (T switch) and the device telecoil. The sound quality depends
on the type of your hearing aid.
Nickel
The surface of this device is nickel-free.
Information on health
The U.S. Food and Drug Administration (FDA) and the U.S. Federal
Communications Commission (FCC) published statements and
questions and answers concerning mobile telephones and health.
Microsoft Mobile encourages you to visit these websites for updated
information. You can access the FDA website at www.fda.gov/
Radiation-EmittingProducts/
RadiationEmittingProductsandProcedures/
HomeBusinessandEntertainment/CellPhones/default.htm and the
FCC website at transition.fcc.gov/oet/rfsafety/rf-faqs.html. Additional
health-related information is available from the World Health
Organization (WHO) at www.who.int/mediacentre/factsheets/
fs193/en/ and The National Cancer Institute ("NCI") www.cancer.gov/
cancertopics/factsheet/Risk/cellphones. In the event that you are
concerned about possible health effects, the FDA suggests that you limit
your own or your children’s radio frequency (RF) exposure by limiting
the length of calls or by using handsfree devices.
Vehicles
Radio signals may affect improperly installed or inadequately shielded
electronic systems in vehicles. For more information, check with the
manufacturer of your vehicle or its equipment.
Only qualified personnel should install the device in a vehicle. Faulty
installation may be dangerous and invalidate your warranty. Check
regularly that all wireless device equipment in your vehicle is mounted
and operating properly. Do not store or carry flammable or explosive
materials in the same compartment as the device, its parts, or accessories.
Do not place your device or accessories in the air bag deployment area.
Safety and texting while driving
Safety should be every driver’s first priority. Drivers must obey all local
laws that may include restrictions on the use of mobile telephones or
accessories while driving. If use is legal, always keep your hands free to
operate the vehicle while driving and use a handsfree device whenever
possible. Suspend calls in heavy traffic or hazardous weather. Get to know
your mobile phone and its features and make any necessary information
inputs prior to driving. Do not input data or engage in text messaging
while driving. Mobile telephones should not be used when use may be
a distraction to the driver.
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The Cellular Telecommunications & Internet Association (CTIA) has
published further info and tips on safe use of cellular telephones at
www.ctia.org/consumer_info/safety, which we encourage you to
review.
Potentially explosive environments
Turn your device off in potentially explosive environments, such as near
gas station pumps. Sparks may cause an explosion or fire resulting in
injury or death. Note restrictions in areas with fuel; chemical plants; or
where blasting operations are in progress. Areas with a potentially
explosive environment may not be clearly marked. These usually are
areas where you are advised to turn your engine off, below deck on boats,
chemical transfer or storage facilities, and where the air contains
chemicals or particles. Check with the manufacturers of vehicles using
liquefied petroleum gas (such as propane or butane) if this device can
be safely used in their vicinity.
Certification information (SAR)
This mobile device meets international guidelines for exposure to
radio waves.
Your cellular phone is a radio transmitter and receiver. It is designed not
to exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields), recommended by international guidelines from
the independent scientific organization ICNIRP. These guidelines
incorporate substantial safety margins that are intended to assure the
protection of all persons regardless of age and health.
The exposure guidelines are based on the Specific Absorption Rate (SAR),
which is an expression of the amount of radio frequency (RF) power
deposited in the head or body when the device is transmitting. The
ICNIRP SAR limit for mobile devices is 2.0 W/kg averaged over 10 grams
of tissue.
SAR tests are carried out with the device in standard operating positions,
transmitting at its highest certified power level, in all its frequency bands.
The maximum recorded SAR values for this device are:
Maximum SAR value Frequency bands
used when Maximum
SAR value was
recorded
When held against
the head
0.47 W/kg over 10g WCDMA 900 and
WLAN 2450
When operated at a
separation distance
of 5/8 inch (1.5
0.58 W/kg over 10g WCDMA 1700/2100
and WLAN 2450
13
centimeters) from
the body
Your mobile device is also designed to meet the United States Federal
Communications Commission (FCC) and Industry Canada SAR (IC)
guidelines. FCC ratings for your device and more information on SAR can
be found at transition.fcc.gov/oet/rfsafety/sar.html. Information on IC
SAR can be found at www.ic.gc.ca.
This device meets RF exposure guidelines when used against the head
or when positioned at least 5/8 inch (1.5 centimeters) away from the
body. When a carry case, belt clip or other form of device holder is used
for body-worn operation, it should not contain metal and should provide
at least the above stated separation distance from the body.
To send data or messages, a good connection to the network is needed.
Sending may be delayed until such a connection is available. Follow the
separation distance instructions until the sending is finished.
During general use, the SAR values are usually well below the values
stated above. This is because, for purposes of system efficiency and to
minimize interference on the network, the operating power of your
mobile is automatically decreased when full power is not needed for the
call. The lower the power output, the lower the SAR value.
Device models may have different versions and more than one value.
Component and design changes may occur over time and some changes
could affect SAR values. The latest available SAR information for this and
other Microsoft Mobile device models can be found at
sar.microsoft.com.
The World Health Organization (WHO) has stated that current scientific
information does not indicate the need for any special precautions when
using mobile devices. If you are interested in reducing your exposure,
they recommend you limit your usage or use a hands-free kit to keep
the device away from your head and body. For more information and
explanations and discussions on RF exposure, go to the WHO website at
www.who.int/peh-emf/en.
Support messages
To help you take maximum advantage of your phone and services, you
may receive messages from Microsoft Mobile. The messages may
contain tips and tricks and support. To provide the service described
above, your mobile phone number, the serial number of your phone, and
some identifiers of the mobile subscription may be sent to Microsoft
Mobile when you use the phone for the first time. This information may
be used as specified in the privacy policy, available at
www.microsoft.com/mobile.
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Care
For questions regarding your plans, billing or network please contact
your operator. For questions regarding your product and warranty,
please visit the support pages for your country at www.microsoft.com/
mobile/support.
Copyrights and other notices
Declaration of Conformity
Hereby, Microsoft Mobile Oy declares that this RM-1105 product is in
compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC. A copy of the Declaration of
Conformity can be found at www.microsoft.com/mobile/declaration-
of-conformity.
The availability of products, features, apps and services may vary by
region. For more information, contact your dealer or your service
provider. This device may contain commodities, technology or software
subject to export laws and regulations from the US and other countries.
Diversion contrary to law is prohibited.
THE CONTENTS OF THIS DOCUMENT ARE PROVIDED "AS IS." EXCEPT
AS REQUIRED BY APPLICABLE LAW, NO WARRANTIES OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY,
RELIABILITY OR CONTENTS OF THIS DOCUMENT. MICROSOFT MOBILE
RESERVES THE RIGHT TO REVISE THIS DOCUMENT OR WITHDRAW IT
AT ANY TIME WITHOUT PRIOR NOTICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER
NO CIRCUMSTANCES SHALL MICROSOFT MOBILE OR ANY OF ITS
LICENSORS BE RESPONSIBLE FOR ANY LOSS OF DATA OR INCOME OR
ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES
HOWSOEVER CAUSED.
Reproduction, transfer or distribution of part or all of the contents in this
document in any form without the prior written permission of Microsoft
Mobile is prohibited. Microsoft Mobile operates a policy of continuous
development. Microsoft Mobile reserves the right to make changes and
improvements to any of the products described in this document
without prior notice.
Microsoft Mobile does not make any representations, provide a
warranty, or take any responsibility for the functionality, content, or end-
user support of third-party apps provided with your device. By using an
app, you acknowledge that the app is provided as is.
Downloading of maps, games, music and videos and uploading of
images and videos may involve transferring large amounts of data. Your
service provider may charge for the data transmission. The availability of
15
particular products, services and features may vary by region. Please
check with your local dealer for further details and availability of
language options.
FCC notice
This device complies with part 15 of the FCC rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. For more
information, go to transition.fcc.gov/oet/rfsafety/rf-faqs.html. Any
changes or modifications not expressly approved by Microsoft Mobile
could void the user's authority to operate this equipment.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC ID location: On the start screen, swipe down from the top of the
screen, and tap All settings > Extras > Extras & info.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.
and any use of such marks by Microsoft Mobile is under license.
This product is licensed under the MPEG-4 Visual Patent Portfolio License
(i) for personal and noncommercial use in connection with information
which has been encoded in compliance with the MPEG-4 Visual Standard
by a consumer engaged in a personal and noncommercial activity and
(ii) for use in connection with MPEG-4 video provided by a licensed video
provider. No license is granted or shall be implied for any other use.
Additional information, including that related to promotional, internal,
and commercial uses, may be obtained from MPEG LA, LLC. See
www.mpegla.com.
USB-C™ is a trademark of USB Implementers Forum.
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Manufacturer’s limited warranty
1. General
Microsoft Mobile Inc. provides this Manufacturer's Limited Warranty
(“Warranty”) for genuine product (the “Product”) which has been
released for sale in the United States of America, and Microsoft Mobile
Canada Inc. provides this Warranty for Product which has been released
for sale in Canada (“Covered Countries”). As applicable, “Manufacturer”
as used throughout, means either Microsoft Mobile Inc. or Microsoft
Mobile Canada Inc.
IF YOU LIVE IN (OR IF A BUSINESS YOUR PRINCIPAL PLACE OF
BUSINESS IS IN) THE UNITED STATES, SECTION 6 CONTAINS A
BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER. IT
AFFECTS YOUR RIGHTS ABOUT HOW TO RESOLVE A DISPUTE WITH
MANUFACTURER. PLEASE READ IT.
This warranty gives you specific legal rights. You may also have other
rights which vary from State to State or Province to Province.
2. Warranty
(i) Twelve (12) months for the main device;
(ii) Twelve (12) months for accessories sold separately or included in the
sales pack of the main device excluding batteries, covers, cables and
chargers; and
(iii) Six (6) months for all batteries, covers, cables and chargers, unless
otherwise specified in the Product user guide.
During the warranty period, Manufacturer will, in a reasonable time,
remedy the defect free of charge by either repairing or replacing the
defective Product or the defective part of it at its option provided that
you have informed Manufacturer of the defect before the warranty
period expires. When repairing or replacing your Product, Manufacturer
may use new or re-conditioned parts or products.
To the fullest extent permitted by applicable law, no repair or
replacement will renew or extend the warranty period. Original or
replacement parts or replacement Products provided under this
Warranty will be covered by this Warranty for the remainder of the
original warranty period or for sixty (60) days from the date of repair or
replacement, whichever is longer.
IF YOUR STATE’S OR PROVINCE’S LAW GIVES YOU ANY IMPLIED
WARRANTY, INCLUDING AN IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ITS
DURATION IS LIMITED TO THE WARRANTY PERIOD. Some States or
Provinces do not allow limitations on how long an implied warranty lasts,
so this limitation may not apply to You.
The Product or all parts of your Product that Manufacturer has replaced
shall become Manufacturer’s property.
Manufacturer does not warrant that software preinstalled by or on behalf
of Manufacturer in the Product (or subsequent updates and upgrades)
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(together "Manufacturer software") will meet your requirements, work
in combination with any hardware or software not provided by
Manufacturer, is uninterrupted or error free or that errors are correctable
or will be corrected. For Manufacturer software related errors,
Manufacturer will make available the latest version of the Manufacturer
software for reinstallation on your Product or, if that would not be
possible, another remedy, which in Manufacturer’s reasonable
discretion, satisfactorily addresses the error. Some Manufacturer
software may be subject to separate license terms that are available with
the software or your local section of www.microsoft.com/mobile.
Please always back up all data and content stored on your Product
before taking your Product in for service since service activities will
erase all data from your Product.
3. What this warranty does not cover
Manufacturer does not provide any warranty for the following:
1 User guides;
2 Any (i) third party software, settings, content, data, or links installed or
downloaded onto your Product at any time, or (ii) Manufacturer and
third party services or enabling clients even if preinstalled by
Manufacturer (please read the terms and conditions that may
accompany the services as those will define your rights and obligations);
3 Any (i) normal wear and tear, (ii) reduced charging capacity of the
battery resulting from its natural end of product life, or (iii) pixel defects
in your Product’s display that are within the scope of industry standards;
4 SIM card and/or any cellular or other networks or system on which your
Product operates; or
5 Errors or damage caused by: (i) misuse or not using your Product in
accordance with the user guide, such as if the Product has been exposed
to moisture, to dampness or to extreme thermal or environmental
conditions or to rapid changes in such conditions, to corrosion, to
oxidation, to spillage of food or liquid or to influence from chemical
products, (ii) using your Product with, or connecting it to, any product,
accessory, software, or service not manufactured or supplied by
Manufacturer, (iii) any products combined with your Product by a third
party, (iv) damage or errors caused by hacking, cracking, viruses, or other
malware, or by unauthorized access to services, accounts, computer
systems or networks; or (v) other acts beyond Manufacturer’s reasonable
control.
This Warranty is not valid:
1 Outside the Covered Countries;
2 If your Product, or the software it runs on, has been (i) opened,
modified, or repaired without Manufacturer’s authorization, or (ii)
repaired with unauthorized spare parts;
3 If your Product's serial number, the mobile accessory date code, or the
IMEI number has been removed, erased, defaced, altered or if these are
illegible in any way;
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4 If you have not installed the latest software updates that are publicly
available for your Product within a reasonable time of their release; or
5 If you refuse to give possession of the Product to Manufacturer for
repair and investigation.
If this Warranty does not cover your Product or the issue based on which
it requires service, Manufacturer reserves the right to charge for the
repair or replacement of your Product, as well as a handling fee.
4. LIMITATION OF MANUFACTURER’S LIABILITY
TO THE EXTENT PERMITTED BY APPLICABLE LAW(S), MANUFACTURER
SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE, EITHER
EXPRESSLY OR IMPLIEDLY, FOR ANY
1 DAMAGES OR LOSSES OF ANY KIND WHATSOEVER RESULTING FROM
OR RELATING TO LOSS OF, DAMAGE TO, OR CORRUPTION OF,
CONTENT OR DATA OR THE RECREATION OR TRANSFER THEREOF EVEN
IF SUCH LOSS, DAMAGE, OR CORRUPTION WAS A RESULT OF A DEFECT
IN YOUR PRODUCT; AND/OR
2 LOSS OF PROFIT, PRODUCTS OR FUNCTIONALITY, BUSINESS,
CONTRACTS, REVENUES OR ANTICIPATED SAVINGS, INCREASED
COSTS OR EXPENSES, OR FOR ANY INDIRECT, CONSEQUENTIAL OR
SPECIAL LOSS OR DAMAGE.
To the extent permitted by applicable law(s), Manufacturer’s liability shall
be limited to the purchase value of your Product.
5. Choice of law
The laws of the State or Province where you live (or if a business your
principal place of business) govern the interpretation of this warranty,
any claim that Manufacturer has breached it, and all other claims
(including consumer protection, unfair competition, implied warranty,
and tort claims), regardless of conflict of law principles, except that the
Federal Arbitration Act governs all provisions relating to arbitration.
6. Binding arbitration and class action waiver if you live in
(or if a business your principal place of business is in) the
United States
This section applies to any dispute EXCEPT DISPUTES RELATING TO THE
ENFORCEMENT OR VALIDITY OF YOUR, MANUFACTURER’S, OR
EITHER YOUR OR MANUFACTURER’S LICENSOR’S INTELLECTUAL
PROPERTY RIGHTS. The term "dispute" means any dispute, action or
other controversy between you and Manufacturer concerning the
Product (including its price) or this warranty, whether in contract,
warranty, tort, statute, regulation, ordinance or any other legal or
equitable basis. "Dispute" will be given the broadest possible meaning
allowable under law.
1 Notice of Dispute. In the event of a dispute, you or Manufacturer must
give the other a Notice of Dispute, which is a written statement that sets
forth the name, address and contact information of the party giving it,
the facts giving rise to the dispute, and the relief requested. You must
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send any Notice of Dispute by U.S. Mail to Microsoft Mobile Inc., ATTN:
LCA ARBITRATION, One Microsoft Way, Redmond WA 98052-6399. A
form is available at go.microsoft.com/fwlink/?linkid=245499.
Manufacturer will send any Notice of Dispute to you by U.S. Mail to your
address if we have it, or otherwise to your e-mail address. You and
Manufacturer will attempt to resolve any dispute through informal
negotiation within 60 days from the date the Notice of Dispute is sent.
After 60 days, you or Manufacturer may commence arbitration.
2 Small Claims Court. You may also litigate any dispute in small claims
court in your county of residence (or if a business your principal place of
business) or King County, Washington, if the dispute meets all
requirements to be heard in the small claims court. You may litigate in
small claims court whether or not you negotiated informally first.
3 Binding Arbitration. If you and Manufacturer do not resolve any
dispute by informal negotiation or in small claims court, any other
effort to resolve the dispute will be conducted exclusively by
individual binding arbitration governed by the Federal Arbitration Act
("FAA"). Class arbitrations are not permitted. You are giving up the
right to litigate disputes in court before a judge or jury (or participate
as a party or class member). Instead, all disputes will be resolved before
a neutral arbitrator, whose decision will be final except for a limited right
of appeal under the FAA. Any court with jurisdiction over the parties may
enforce the arbitrator’s award.
4 Class Action Waiver. Any proceedings to resolve or litigate any
dispute in any forum will be conducted solely on an individual basis.
Neither you nor Manufacturer will seek to have any dispute heard as
a class action, private attorney general action, or in any other
proceeding in which either party acts or proposes to act in a
representative capacity. No arbitration or other proceeding will be
combined with another without the prior written consent of all parties
to all affected arbitrations or proceedings.
5 Arbitration Procedure. Any arbitration will be conducted by the
American Arbitration Association (the "AAA") under its Commercial
Arbitration Rules. If you are an individual and use the Manufacturer
Product for personal or household use, or if the value of the dispute is
$75,000 or less whether or not you are an individual or how you use the
Product, the AAA’s Supplementary Procedures for Consumer-Related
Disputes will also apply. For more information, see www.adr.org or call
1-800-778-7879. To commence arbitration, submit the form available at
go.microsoft.com/fwlink/?linkid=245497 to the AAA. You agree to
commence arbitration only in your county of residence (or if a business
your principal place of business) or in King County, Washington.
Manufacturer agrees to commence arbitration only in your county of
residence (or if a business your principal place of business). You may
request a telephonic or in-person hearing by following the AAA rules. In
a dispute involving $10,000 or less, any hearing will be telephonic unless
the arbitrator finds good cause to hold an in-person hearing instead. The
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arbitrator may award the same damages to you individually as a court
could. The arbitrator may award declaratory or injunctive relief only to
you individually, and only to the extent required to satisfy your individual
claim
6 Arbitration Fees and Payments.
(a) Disputes Involving $75,000 or Less. Manufacturer will promptly
reimburse your filing fees and pay the AAA’s and arbitrator’s fees and
expenses. If you reject Manufacturer’s last written settlement offer made
before the arbitrator was appointed ("Manufacturer’s last written offer"),
your dispute goes all the way to an arbitrator’s decision (called an
"award"), and the arbitrator awards you more than Manufacturer’s last
written offer, Manufacturer will: (i) pay the greater of the award or $1,000;
(ii) pay twice your reasonable attorney’s fees, if any; and (iii) reimburse
any expenses (including expert witness fees and costs) that your attorney
reasonably accrues for investigating, preparing, and pursuing your claim
in arbitration. The arbitrator will determine the amount of fees, costs,
and expenses unless you and Manufacturer agree on them.
(b) Disputes Involving More Than $75,000. The AAA rules will govern
payment of filing fees and the AAA’s and arbitrator’s fees and expenses.
(c) Disputes Involving Any Amount. In any arbitration you commence,
Manufacturer will seek its AAA or arbitrator’s fees and expenses, or your
filing fees it reimbursed, only if the arbitrator finds the arbitration
frivolous or brought for an improper purpose. In any arbitration
Manufacturer commences, Manufacturer will pay all filing, AAA, and
arbitrator’s fees and expenses. Manufacturer will not seek its attorney’s
fees or expenses from you in any arbitration. Fees and expenses are not
counted in determining how much a dispute involves.
7 Conflict with AAA Rules. This warranty governs to the extent it conflicts
with AAA’s Commercial Arbitration Rules and Supplementary
Procedures for Consumer-Related Disputes.
8 Claims or Disputes Must Be Filed Within One Year. To the extent
permitted by law, any claim or dispute to which Section 6 applies must
be filed within one year in small claims court, an arbitration proceeding,
or in court, if Section 6 permits the dispute to be filed in court instead of
arbitration. The one-year period begins when the claim or Notice of
Dispute first could be filed. If such a claim or dispute is not filed within
one year, it is permanently barred.
9 Se ve ra bili ty . I f t he cl ass acti on wa ive r i n Sec ti on 6. 4 i s f oun d t o be i ll eg al
or unenforceable as to all or some parts of a dispute, then Section 6 will
not apply to those parts. Instead, those parts will be severed and proceed
in a court of law, with the remaining parts proceeding in arbitration. If
any other provision of Section 6 is found to be illegal or unenforceable,
that provision will be severed with the remainder of this Section 6
remaining in full force and effect.
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7. Other important notices
For further information on your Warranty, as well as information needed
to process your warranty queries, please visit www.microsoft.com/
mobile.
All parts of this Limited Warranty apply to the maximum extent
permitted by law or unless prohibited by law.
Please ensure your operator has removed any SIM-locks (or other
equivalent mechanisms that may lock your Product to a specific network
or operator) prior to delivering your Product for repair.
Your Product may contain country specific elements, including software.
The warranty services available in a particular country may be limited to
the Products and country specific elements available in that country.
Also, if your Product has been re-exported from its original destination
to another country, your Product may contain country specific elements
that are not considered a defect under this Warranty even if it would not
be operational.
United States: Microsoft Mobile Inc., 1065 La Avenida, Mountain View CA
94043
Canada: Microsoft Mobile Canada Inc., 1950 Meadowvale Blvd.,
Mississauga, ON L5N 8L9
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