Mitel 5540 Users Manual 5540_QRG
5540 to the manual b3bd87f7-1a78-4e46-8d77-4bbf095da8bd
2015-01-21
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nrf`h=obcbobk`b=drfab= jfqbi RRQM=fm=`çåëçäÉ Console Components Keyboard Softkey Labels Softkeys (\ F1> - \ F0 >) Display the features and call-handling functions accessible from the through keys on your keyboard. Softkeys have functions that change with the different stages of call processing or feature usage. For example, when you call a busy extension, one of the softkeys becomes an Override key for barging into the user's call. The bottom half of the display shows the functions currently available from the softkeys. Dialpad Keys Dialing keys: Use these keys to dial telephone numbers. Ringer Volume Adjustment: Press the keys while the console is ringing to raise (∧) or lower (∨) the ringer volume. Contrast Adjustment: Press (∧) to increase or (∨) to decrease. Brightness Adjustment: Press and hold . Press Contrast (∧) to increase or Contrast (∨) to decrease. Cursor Control keys: Press the dialing telephone numbers or entering to erase digits when key information. Call Waiting Indicator - C/W The C/W indicator appears on the display when you have calls waiting to be answered. The number of calls waiting displays next to the indicator. Fixed Function Keys Press... To... answer calls on a “first come, first serve” basis. complete a call transfer. clear misdialed numbers. mute the console ringer, switch to Night Service or perform other console functions. access paging equipment (if available). Display put a call on hold. Call Identification The top line of the display identifies the Source (SRC), or calling party; the second line, the Destination (DST), or called party. When you answer a call… For internal calls, the display shows the name and number of the extension user and the system services and restrictions (Addt. Info. and COR) enabled for that extension. For external calls, the display shows the name of the trunk and its Addt. Info.and COR assignments. When you make a call… Along with the digits dialed, you see the same information that accompanies an incoming call. For internal calls, you also see the status of the extension (ringing or busy), and whether the extension has Do Not Disturb (DND) activated or messages waiting (MSW). access additional Hold slots. disallow room-to-room calls in a Hotel/Motel system. page extension users through their telephone speakers. see which trunk groups are busy. Cordless Headset Operation For cordless headset operation, refer to the detailed instructions in the 5540 IP Console User Guide. Release 1.0 j=jáíÉä=EÇÉëáÖåF=áë=~=êÉÖáëíÉêÉÇ=íê~ÇÉã~êâ=çÑ=jáíÉä=kÉíïçêâë=`çêéçê~íáçåK==«=OMMVI=jáíÉä=kÉíïçêâë=`çêéçê~íáçåK=^ää=çíÜÉê= éêçÇìÅíë=~åÇ=ëÉêîáÅÉë=~êÉ=íÜÉ=íê~ÇÉã~êâë=çÑ=íÜÉáê=êÉëéÉÅíáîÉ=ÜçäÇÉêëK=^ää=êáÖÜíë=êÉëÉêîÉÇK nrf`h=obcbobk`b=drfab= Call Handling Handling Recalls Answering a Call External calls transferred to an extension but not answered within a specified time return to the console. • • Lift the handset. Press the To answer a recall: key • • • OR • Press the [F1] to [F0] softkey to answer a specific call. Multiple incoming calls The C/W indicator on the screen tells you additional calls are waiting. You must transfer or disconnect the current call, or put it on hold, before answering a new call. If the recall is because the extension is busy, you can press the [Dest] softkey to obtain the following softkey options: Transferring a Call • • Dial the destination number. Press the key to complete the transfer and disconnect the call from the console. Putting Calls On Hold • • Inform the caller that you are placing him or her on hold. Press the key. If you need more Hold keys, press the free Hold softkey. key, and then a Press the Press ... To ... [Override] break into the busy extension [Send Msg] send a message waiting notification to the busy extension [Callback] receive notification when the extension is free [Send Msg] sends a message waiting notification to the busy ext. Release camp the caller on the busy extension again Correcting a Misdialed Number Retrieving Held Calls • Press the or [Recall] softkey . Inform the caller that the extension is busy or not answering. Do one of the following: - Press the key to disconnect the caller. - Press the [Redial DST] softkey to redial the same destination. - Dial a new destination, and press the key. • key used to put the call on hold. For calls put on hold using the softkeys, press the and then the appropriate Hold softkey. Press the key to erase the misdialed digits, and then dial the correct number. OR • Press the key, key, and then redial the number. Using Voice mail Setting up a Conference Call The console does not automatically send the tones voice mail systems require. You must turn on the tones each time you want to access the system. • Dial the voice mail access code. • Press the [Tones On] softkey. • When you are finished with the system, press the [Tones Off] softkey. • • • Start with a two-party call. Call a third party. Press the [Conference] softkey. To speak privately with one party (split the conference): • Press the [Source] softkey to speak to the first party or [Destination] to speak to the other party. To connect the two parties and drop out of the conference: • Press the key. To release both parties without connecting them first: • Press the key. Keystroke Summary Feature Keystrokes Advisory Msg - Set/Clear Ext # or or Alarm Messages - Read Answer a Call Lift handset Answer a Call While on Call or or OR to to Speak to caller to end current call and answer first call waiting to answer specific call OR place current call on , then Attendant Absent/Present J=O=J or to Feature Keystrokes Busy out Extension - Idle Extension Ext # - Busy Extension Ext # or - Return Extension to Service Ext # or Call Fwd - Cancel on All Extensions Call Fwd - Set/Cancel on an Extension - Always Ext # - Busy Ext # Forwarding # or Forwarding # - No Answer Ext # or Forwarding # Conference - Initiate Call third party - Split to speak privately to SOURCE party or - Release to speak privately to DESTINATION party or Console Bell - On/Off Date - Set Enter date Day/Night Service - Change or or DND - Clear on All Ext. DND - Set/Clear on Ext. - While connected to Ext. - From idle console Ext # Extension Status - View Ext # Features - Clear All on Ext. Ext # Firmkeys - Program Firmkey repeatedly until desired feature appears on display Function - Exit repeatedly or Hold - Place , - Retrieve key where call is held , or Language Change Message - Send to Ext or free key or Ext # Night Answer - Call Answer Override - Busy Extension - DND on Extension or Paging - PA Hold down or Dial 2-digit zone code - Extension Ext # - Group Page group number Announce Announce Announce Phone Book - Find Extension Enter search criteria - Find a Name Enter name - Place Call Enter search criteria Recall - Busy or - No Answer or or or Ext # J=P=J or or or or nrf`h=obcbobk`b=drfab= Feature Keystrokes Redial Serial Call - Setup While connected to requesting party: Ext # - End System ID - View Time - Set - 12-Hour Format Enter time - 24-Hour Format Enter time or Tone Signaling - On Dial number - Off Complete call or Transfer Call or Dial destination number Trunks - Access Trunk # - Busy Out Idle Trunk Trunk # - Busy Out Busy Trunk Trunk # - Return Trunk to Service Trunk # - View Trunk Status Trunk # - View Trunk Usage Trunk access code Outside number or or - View Trunk Group Status - View Specific Trunk Group Status Trunk Group # Abbreviations Abb. ABS ASGND AUTO-ANS AVAIL Meaning Attendant Absent Assigned Auto Answer Call Available Abb. IMM Meaning Immediate Message Abb. Meaning PR Priority Message INVALID Invalid Dialing RCL Recall IC FAIL Interconnect Failure LOC Register Reserved BAD TRK Bad Trunk LD Local Calls Only or Location (Phone Book) Long Distance REG RES BR CBA/CBU Baud Rate Call Block Affected/Unaffected LDN Listed Directory Number MNTR BUSY Room Monitored Busy CFNA CLASS RST COR COS Call Forward No Answer Class Restricted Class of Restriction Class of Service MONITOR MSG MSW MTCE Room Monitoring Active Message Message Waiting Maintenance C/W Call Waiting N DEP DND FL/FLO FTR ACT Department (Phone Book) Do Not Disturb Flash Message Feature Activated FTR CNCLD Feature Canceled FTR DISLD Feature Code Disallowed FTR DENY Feature Not Allowed RET TO Return to Service SERV RLS Release RQST DENY Request Denied RTN RTS Routine Message Return to Service SER Serial SMDA Network Trunk Letter - e.g., MSDN/DPNSS2 NIGHT ½ Night Service Mode 1 or 2 NOT ASGND Not Assigned NOT AVAIL Not Available SRC Station Message Detail Accounting Source T Trunk Letter NOT CLN Not Clean OCC Occupied UNASSGN Unassigned Number D UPD Update OP1/2/3 Call Restriction Option VAC OUT OF SV Out of Service J=Q=J TRK DENY Trunk Access Denied TONE EXP Tone Timer Expired Vacant Hotel/Motel Features Setting and Canceling Wake-up Calls You can do all of the following from an idle console or while connected to a guest room. • • If the console is idle, start here... • • Press the Guest Services firmkey. Dial the room number. Listing/Counting Rooms by Occupancy and Condition Status • • Press the [Wake-up] softkey. Do one of the following: - To set a wake-up call time, enter the four-digit time in 12- or 24-hour format. If you entered the time in 12-hour format, press [AM] pr [PM]. - To cancel a wake-up call, press [Clear Time]. - To change a wake-up call time or correct an entry error, press [Clear Time] and then re-enter the time. Press [Set]. Press [Exit]. You can display a list of rooms by occupancy and condition status— for example, Vacant and Not Clean, or Occupied and Maid Present. The system also reports the total number of rooms that are in the state you specify. You can cycle through all rooms or start with a particular room number—for example, all vacant and clean rooms on the third floor. Setting and Canceling Do Not Disturb To list all rooms by occupancy and condition status: Setting and Canceling Message Waiting • • • • • Press the Guest Services firmkey. Do one of the following: - To list all vacant and clean rooms, press [Vac/Clean]. - To list all rooms in which a maid is present, press [Maid]. - To list all rooms in another state (for example, vacant and not clean), press [Occupancy] repeatedly until the state you want appears in the "Occup" field, and then [Condition] to select the condition state. Press [Enter] to display the first 10 rooms in the state you specified. Press the [No Disturb] softkey to set or clear Do Not Disturb. Press the [Msg Waiting] softkey to set or clear the message waiting indicator on the room phone. Setting Room Call Restrictions • • To see more information about a room, use the cursor control keys to select it, and then press the [Select] softkey. To display a list of rooms beginning with a particular room number: • Press the Guest Services firmkey. • Select Occupancy and Condition states as described above. • Enter a room number -- for example, 70. • Press [Enter] to display a list of rooms beginning with room 70. • Press the [Room Number] softkey. • Dial the number of the first of the rooms you want to display. If the console is connected to the room, start here... Changing Room Occupancy and Condition Status • Press the [Status] softkey. • Press the softkey that corresponds to the state you want to set—for example, to change a room from vacant to occupied press the [Occupied] softkey. J=R=J Press the [Status] softkey.l Do one of the following: - Press [Call Rest.] repeatedly until the desired restriction is displayed. - Press [Call Block] to prevent or allow room-to-room calling when call blocking is in effect. The display shows "Affected" when Call block is set. - Press [Exit].
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