Mitel 5540 Users Manual 5540_QRG

5540 to the manual b3bd87f7-1a78-4e46-8d77-4bbf095da8bd

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Release 1.0

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Console Components

Keyboard

Softkeys (\F1> - \F0 >)

Softkeys have functions that change with the different stages of call

processing or feature usage. For example, when you call a busy

extension, one of the softkeys becomes an Override key for barging

into the user's call. The bottom half of the display shows the functions

currently available from the softkeys.

Dialpad Keys

Dialing keys: Use these keys to dial telephone numbers.

Ringer Volume Adjustment: Press the keys while the console is

ringing to raise (∧) or lower (∨) the ringer volume.

Contrast Adjustment: Press (∧) to increase or (∨) to decrease.

Brightness Adjustment: Press and hold . Press

Contrast (∧) to increase or Contrast (∨) to decrease.

Cursor Control keys: Press the to erase digits when

dialing telephone numbers or entering key information.

Display

Call Identification

The top line of the display identifies the Source (SRC), or calling party;

the second line, the Destination (DST), or called party.

When you answer a call… For internal calls, the display shows the

name and number of the extension user and the system services and

restrictions (Addt. Info. and COR) enabled for that extension. For

external calls, the display shows the name of the trunk and its Addt.

Info.and COR assignments.

When you make a call… Along with the digits dialed, you see the

same information that accompanies an incoming call. For internal calls,

you also see the status of the extension (ringing or busy), and whether

the extension has Do Not Disturb (DND) activated or messages waiting

(MSW).

Softkey Labels

Display the features and call-handling functions accessible from the

through keys on your keyboard.

Call Waiting Indicator - C/W

The C/W indicator appears on the display when you have calls waiting

to be answered. The number of calls waiting displays next to the

indicator.

Fixed Function Keys

Cordless Headset Operation

For cordless headset operation, refer to the detailed instructions in the

5540 IP Console User Guide.

Press... To...

answer calls on a “first come, first serve” basis.

complete a call transfer.

clear misdialed numbers.

mute the console ringer, switch to Night Service or

perform other console functions.

access paging equipment (if available).

put a call on hold.

access additional Hold slots.

disallow room-to-room calls in a Hotel/Motel

system.

page extension users through their telephone

speakers.

see which trunk groups are busy.

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Call Handling

Answering a Call

• Lift the handset.

• Press the key

OR

• Press the [F1] to [F0] softkey to answer a specific call.

Multiple incoming calls

The C/W indicator on the screen tells you additional calls are waiting.

You must transfer or disconnect the current call, or put it on hold, before

answering a new call.

Transferring a Call

• Dial the destination number.

• Press the key to complete the transfer and discon-

nect the call from the console.

Putting Calls On Hold

• Inform the caller that you are placing him or her on hold.

• Press the key.

If you need more Hold keys, press the key, and then a

free Hold softkey.

Retrieving Held Calls

• Press the key used to put the call on hold.

For calls put on hold using the softkeys, press the key,

and then the appropriate Hold softkey.

Using Voice mail

The console does not automatically send the tones voice mail systems

require. You must turn on the tones each time you want to access the

system.

• Dial the voice mail access code.

• Press the [Tones On] softkey.

• When you are finished with the system, press the

[Tones Off] softkey.

Keystroke Summary

Handling Recalls

External calls transferred to an extension but not answered within a

specified time return to the console.

To answer a recall:

• Press the or [Recall] softkey .

• Inform the caller that the extension is busy or not answering.

• Do one of the following:

- Press the key to disconnect the caller.

-Press the [Redial DST] softkey to redial the same destination.

- Dial a new destination, and press the key.

If the recall is because the extension is busy, you can press the [Dest]

softkey to obtain the following softkey options:

Correcting a Misdialed Number

• Press the key to erase the misdialed digits, and

then dial the correct number.

OR

• Press the key, and then redial the number.

Setting up a Conference Call

• Start with a two-party call.

• Call a third party.

• Press the [Conference] softkey.

To speak privately with one party (split the conference):

• Press the [Source] softkey to speak to the first party or

[Destination] to speak to the other party.

To connect the two parties and drop out of the conference:

• Press the key.

To release both parties without connecting them first:

• Press the key.

Press ... To ...

[Override] break into the busy extension

[Send Msg] send a message waiting notification to the busy

extension

[Callback] receive notification when the extension is free

[Send Msg] sends a message waiting notification to the busy ext.

Release camp the caller on the busy extension again

Feature Keystrokes

Advisory Msg - Set/Clear Ext # or or

Alarm Messages - Read

Answer a Call Lift handset or to Speak to caller

Answer a Call While on Call or to end current call and answer first call waiting

OR to to answer specific call

OR place current call on , then or to

Attendant Absent/Present

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Busy out Extension

- Idle Extension

- Busy Extension

- Return Extension to

Service

Ext #

Ext # or

Ext # or

Call Fwd - Cancel on All

Extensions

Call Fwd - Set/Cancel on an

Extension

- Always

- Busy

- No Answer

Ext # Forwarding #

Ext # or Forwarding #

Ext # or Forwarding #

Conference

- Initiate

- Split

- Release

Call third party

to speak privately to SOURCE party or to speak privately to DESTINATION party

or

Console Bell - On/Off

Date - Set Enter date

Day/Night Service - Change or or

DND - Clear on All Ext.

DND - Set/Clear on Ext.

- While connected to Ext.

- From idle console Ext #

Extension Status - View Ext #

Features - Clear All on Ext. Ext #

Firmkeys - Program Firmkey repeatedly until desired feature appears on display

Function - Exit repeatedly or

Hold

- Place

- Retrieve

, , or free key

key where call is held

Language Change or or

Message - Send to Ext Ext #

Night Answer - Call Answer

Override

- Busy Extension

- DND on Extension or

Paging

- PA

- Extension

- Group

Hold down or Dial 2-digit zone code Announce

Ext # Announce

Page group number Announce

Phone Book

- Find Extension Enter search criteria

- Find a Name Enter name

- Place Call Enter search criteria

Recall

- Busy

- No Answer

or or or or or

or or Ext # or

Feature Keystrokes

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Abbreviations

Redial

Serial Call

- Setup

- End

While connected to requesting party: Ext #

System ID - View

Time - Set

- 12-Hour Format

- 24-Hour Format

Enter time or

Enter time

Tone Signaling

- On

- Off

Dial number Complete call

or or

Transfer Call Dial destination number

Trunks

- Access

- Busy Out Idle Trunk

- Busy Out Busy Trunk

- Return Trunk to Service

- View Trunk Status

- View Trunk Usage

- View Trunk Group Status

- View Specific Trunk Group

Status

Trunk # Outside number or

Trunk #

Trunk # or

Trunk #

Trunk #

Trunk access code

Trunk Group #

Feature Keystrokes

Abb. Meaning Abb. Meaning Abb. Meaning

ABS Attendant Absent IMM Immediate Message PR Priority Message

ASGND Assigned INVALID Invalid Dialing RCL Recall

AUTO-ANS Auto Answer Call IC FAIL Interconnect Failure REG Register

AVAIL Available LOC Local Calls Only or

Location (Phone Book) RES Reserved

BAD TRK Bad Trunk LD Long Distance RET TO

SERV Return to Service

BR Baud Rate LDN Listed Directory Number RLS Release

CBA/CBU Call Block Affected/Unaffected MNTR

BUSY Room Monitored Busy RQST DENY Request Denied

CFNA Call Forward No Answer MONITOR Room Monitoring Active RTN Routine Message

CLASS RST Class Restricted MSG Message RTS Return to Service

COR Class of Restriction MSW Message Waiting SER Serial

COS Class of Service MTCE Maintenance SMDA Station Message Detail

Accounting

C/W Call Waiting NNetwork Trunk Letter - e.g.,

MSDN/DPNSS2

SRC Source

DEP Department (Phone Book) NIGHT ½ Night Service Mode 1 or 2 TTrunk Letter

DND Do Not Disturb NOT ASGND Not Assigned TRK DENY Trunk Access Denied

FL/FLO Flash Message NOT AVAIL Not Available TONE EXP Tone Timer Expired

FTR ACT Feature Activated NOT CLN Not Clean UNASSGN

DUnassigned Number

FTR CNCLD Feature Canceled OCC Occupied UPD Update

FTR DISLD Feature Code Disallowed OP1/2/3 Call Restriction Option VAC Vacant

FTR DENY Feature Not Allowed OUT OF SV Out of Service

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Hotel/Motel Features

You can do all of the following from an idle console or while connected

to a guest room.

If the console is idle, start here...

• Press the Guest Services firmkey.

• Dial the room number.

Listing/Counting Rooms by Occupancy and

Condition Status

You can display a list of rooms by occupancy and condition status—

for example, Vacant and Not Clean, or Occupied and Maid Present.

The system also reports the total number of rooms that are in the state

you specify. You can cycle through all rooms or start with a particular

room number—for example, all vacant and clean rooms on the third

floor.

To list all rooms by occupancy and condition status:

• Press the Guest Services firmkey.

• Do one of the following:

- To list all vacant and clean rooms, press [Vac/Clean].

- To list all rooms in which a maid is present, press [Maid].

- To list all rooms in another state (for example, vacant and not

clean), press [Occupancy] repeatedly until the state you

want appears in the "Occup" field, and then [Condition] to

select the condition state.

•Press [Enter] to display the first 10 rooms in the state you

specified.

To see more information about a room, use the cursor control keys to

select it, and then press the [Select] softkey.

To display a list of rooms beginning with a particular room

number:

• Press the Guest Services firmkey.

•Select Occupancy and Condition states as described above.

• Enter a room number -- for example, 70.

•Press [Enter] to display a list of rooms beginning with room 70.

• Press the [Room Number] softkey.

• Dial the number of the first of the rooms you want to display.

If the console is connected to the room, start here...

Changing Room Occupancy and Condition Status

• Press the [Status] softkey.

• Press the softkey that corresponds to the state you

want to set—for example, to change a room from vacant to occu-

pied press the [Occupied] softkey.

Setting and Canceling Wake-up Calls

• Press the [Wake-up] softkey.

• Do one of the following:

- To set a wake-up call time, enter the four-digit time in 12- or

24-hour format. If you entered the time in 12-hour format,

press [AM] pr [PM].

- To cancel a wake-up call, press [Clear Time].

- To change a wake-up call time or correct an entry error, press

[Clear Time] and then re-enter the time.

•Press [Set].

•Press [Exit].

Setting and Canceling Do Not Disturb

• Press the [No Disturb] softkey to set or clear Do Not Disturb.

Setting and Canceling Message Waiting

•Press the [Msg Waiting] softkey to set or clear the message wait-

ing indicator on the room phone.

Setting Room Call Restrictions

• Press the [Status] softkey.l

• Do one of the following:

-Press [Call Rest.] repeatedly until the desired restriction is

displayed.

-Press [Call Block] to prevent or allow room-to-room calling

when call blocking is in effect. The display shows "Affected"

when Call block is set.

-Press [Exit].