Mitel 5 Users Manual 5000 CP V5.0 Phone Administrator Guide

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NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.

Trademarks
Mitel, SX-200, and SUPERSET are trademarks of Mitel Networks Corporation.
Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.

Administrator Phone Guide
Release 5.0

®,™ Trademark of Mitel Networks Corporation
© Copyright 2011, Mitel Networks Corporation
All rights reserved

System and Diagnostics Administrator Features
Quick Reference Guide
This guide provides information for frequently used administrator phone features. For more information about these
and other features, refer to the main Administrator Phone Guide.

Enabling or Disabling System
Diagnostics Mode

Default Administrator Feature Codes

While on-hook, enter the Diagnostics Mode feature code
(9900 or 9100) to enable/disable diagnostics mode.
DIAGNOSTICS ON/OFF appears. Then enter one of the
following diagnostics feature codes shown below.
Feature Name

Code
(U.S./Eur.)

Feature Name

Code
(U.S./Eur.)

Automatic Diagnostics Delivery On/Off

9823

Clear Network Alarm

9851

Clear System Alarm

9850

Compression On/Off

9982/9182
9981/9181
9900/9100

Diagnostic – ASAI Snoop Off

9926/9126

Compression Statistics

Diagnostic – ASAI Snoop On

9927/9127

Diagnostics On/Off

Diagnostic – Dump Extension

9933/9133

Enable Network Day

Diagnostic – Dump Node Info

9936/9136

Enable Network Night

9861

Diagnostic – Heap Dump

9943/9143

Modem Disable

9867

Diagnostic – Heap Statistics

9947/9147

Modem Enable

9866

Diagnostic – ISDN View

9948/9148

Modem Reset

9869

Diagnostic – Major Reset

9962/9162

Night Ring On/Off

9860

Diagnostic – Mark as Leaks

9945/9145

Periodic Diagnostics On/Off

9825

Diagnostic – Mark as Quiescent

9946/9146

Program Database

Diagnostic – Minor Reset

9964/9164

Program System Speed Dial

9801

Diagnostic – Network Freeze Zone System Histories

9939/9139

Diagnostic – Network Groups

9963/9163

Diagnostic – Network Unfreeze Zone
- System History

9989/9189

Diagnostic – Print Auxdata

9972/9172

Diagnostic – Print Message Log

9975/9175

Diagnostic – Print Network Log

9976/9176

Diagnostic – Query Node Traffic

9978/9178

Diagnostic – Show Version

9928/9128

Diagnostic – SIP View

9987/9187

Diagnostic – Spare 1–3

9910-9912/
9110-9112

Diagnostic – System History

9974/9174

Diagnostic – View Displays

9983/9183

Seize Device

9973/9173

System History Freeze

9993/9193

System History Unfreeze

9998/9198

9862

9932/9132

Set Network Date/Time

9810

Set Time/Date

9800

Synchronize Network Time

9811

Use the administrator phone to program the following
system features.

Setting the System Day or Night Mode
Dial 9860. NIGHT MODE IS ON (or OFF)
appears followed by THE SYSTEM IS IN NIGHT
MODE, if the system is in Night Mode. In Day
Mode, the display returns to the idle state.

Responding to Alarm Messages
1.

When a minor alarm indication appears, write
down the alarm information.

While on-hook, dial 9850 (Clear System Alarm)
or dial 9851 (Clear Network Alarm).

Look up the alarm in the administrator guide and
take the appropriate action.

Setting the System or Network Date
and Time

Programming System Speed-Dial
Numbers

Dial 9800 (single node) or 9810 (multi-node).
The programmed date appears.

Dial 9801. PROGRAM SYS SPD # appears.

Use the dial pad buttons to enter the month, day,
and year. For example, enter 020308 for
February 3, 2008.

Enter the System Speed Dial location code
(000–999 or 0000–4999). ENTER NAME
appears.

Use the dial pad buttons to enter the time in
hours and minutes. For example, enter 0900 for
9:00.

Enter the name or leave the existing name. See
the table below for dial pad characters.

If the system is set for 12-hour display format,
SELECT AM OR PM appears. Press 1 (or the
AM menu button) for A.M. or press 2 (or the PM
menu button) for P.M. SYSTEM DATE AND
TIME UPDATED appears.

Press # or the ACCEPT menu button. ENTER
NUMBER appears.

Enter the number, up to 48 digits, using one of
the following methods:

Synchronizing Network Time



Press the REDIAL menu button to enter the
last external number dialed or saved.



Use the dial pad to enter the number. In
Numeric Mode, you can press # to enter a
hyphen (-) or press * to enter a colon (:). If
you make a mistake, press the backspace
button to delete the last characters entered.

Dial 9811. NETWORK TIME SYNCHRONIZED
appears.

Press # or the ACCEPT menu button to save the
number. SYS SPD BIN # UPDATED
appears.

Number of Times Dialpad Button is Pressed
Button

;

(

)

NOTE

The chart above applies to the Mitel 52xx/53xx IP phones, 8660 IP phone, and 8528, 8568, and
8560 digital telephones when equipped with version 5.0 or later software. Charts for other supported
languages and other supported phones are located in the main Administrator Phone Guide and the
latest phone user guides.

Table of Contents

Chapter 1: Introduction
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Feature References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Previous Software and Hardware Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Administrator Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
System Networks and Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Multicultural English References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 2: Phone and System Administration
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Phone Feature Button Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Supported Languages and Dial pad Character Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Custom Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Phones Supporting Newer Character Bitmaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Phones Supporting Old Character Bitmaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Phones Supporting Japanese Character Bitmaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Single-Node and Network (Multi-Node) Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Day and Night Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting a Single-Node System in Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Selecting Nodes for Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting the System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Synchronizing Network Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Configuration Assistant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Station (Phone) Programming Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Enabling or Disabling Other Phones as Administrator Phones . . . . . . . . . . . . . . . . . . . . . . . . . 18
Enabling or Disabling Attendant Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Programming Extension User Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Programming Phone Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
System Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Entering an Administrator Phone Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
iii

Administrator Phone Guide

Changing Do-Not-Disturb (DND) Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Changing Default Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Changing Phone Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Swapping Phone Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Individual Trunk Programming Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Programming the Trunk Answer Supervision Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Programming Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Programming the Hybrid Balance Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Programming DTMF or Dial Pulse Signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Programming Trunk Group Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Programming the Busy Trunk Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Trunk Group Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Programming Trunk Group Day or Night Answer Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Programming Trunk Group Day or Night Ring-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Programming Trunk Group Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Programming Trunk Group Trunk Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Alarm Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Network Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Alarm Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Responding to Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Enabling or Disabling the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Resetting the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Running Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Seizing a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
History Freezes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Freezing or Unfreezing the System History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Freezing or Unfreezing the Network History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Table of Contents

Appendix A : Reference
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Administrator Phone Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Do-Not-Disturb Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Changing Station Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Swapping Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Individual Trunk Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Trunk Group Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Administrator Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Diagnostics Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Trunk Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Phone Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

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Administrator Phone Guide

Introduction

Overview
This guide provides instructions on using your administrator phone to perform basic user and
system administration on the MItel 5000 Communications Platform (CP). For quick access to
frequently used feature instructions, you can use the removable Quick Reference Guide
included with this guide.
You must have access to an administrator phone to perform tasks described in this guide. This
is a phone designated to perform system and phone administrative tasks. The system
administrator assigns the administrator phone in the 5000 CP Database (DB) Programming
application. See “Administrator Types” below.
For ease of use when programming administrator features and managing system alarm
messages, Mitel recommends using a display phone, such as the 5340 IP phone, 5360 IP
phone, 8662 IP phone, 8660 IP phone, 8568 digital telephone, or 8560 digital telephone. You
cannot use a single line (analog) phone as an administrator phone. See “Phone Feature Button
Differences” on page 9 for more details about these phones.

Administrator Types
The following administrator types are referenced in this guide:
•

Phone administrator: Uses the administrator phone to perform administrative functions
such as changing system modes, managing alarms, and programming basic phone
features.

•

Voice Mail administrator: Uses the administrator voice mailbox to perform end-user level
voice mail administration. Refer to the appropriate Voice Mail Administrator Guide for more
information.
•

For Enterprise® Messaging and Unified Voice Messaging (previously known as Basic
Voice Mail), see the Unified Voice Messaging and Enterprise Messaging Administrator
Guide, part number 580.8009.

•

For NuPoint Unified Messaging (UM), see the NuPoint documentation at Mitel Online
Web site (http://www.edocs.mitel.com). For NuPoint administration, refer to the Web
Console Help and the Technical Documentation Online Help.

•

System administrator: Uses the 5000 CP DB Programming application to configure all
phone system and voice mail features for your organization. Your system administrator
may be on site, or you may rely on your local MItel provider (the company that installed
your phone system and now services it) for system administration. All sales, service, and
technical support are handled at the local level by your authorized Mitel provider. If you do
not know the contact information for your local provider, use the “Partners – Mitel Partner
Locator” link at the top of the Mitel Web site (www.mitel.com) to locate your nearest office.

•

Network administrator: Maintains the network and performs network-related tasks.

Administrator Phone Guide

Additional References
The following references contain additional information.

Feature References
The administrator phone functions as both a standard system phone and an administrator
phone. However, because this guide describes features that are programmed from the
administrator phone only, see the appropriate phone user guides for detailed feature
descriptions and end-user instructions.

Previous Software and Hardware Versions
This guide provides instructions for Mitel 5000 CP v5.0 and later software. You may find that
some features mentioned in this guide do not apply to your system. For more information, see
the hardware or software manuals for your product or software version. Contact your local
authorized Mitel provider (the company that installed your phone system and now services it)
for more information. If you do not have the contact information for your local provider, use the
“Partners – Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate
your nearest office.

Administrator Programming Planning Sheets
You can use the included programming planning sheets to help you plan your site system and
voice mail programming requirements. For programming planning sheets and default system
feature codes, see the “Programming Planning Sheets” on page 54.

Introduction

System Networks and Nodes
Two or more Mitel 5000 CP systems can be connected to form a network, providing a seamless
interface between the systems. For example, a 5000 CP in Phoenix, Arizona can be connected
to another 5000 CP in Tampa, Florida. System users can place calls across the network to
other extensions as if they were in the same building. Each system can have its own time
settings, call configurations, System Speed-Dial contacts, and so on.
In this guide, all references to a network mean two or more connected systems. Each system
in a network is called a node.
The maximum capacities for networking appear in Table 1.
Table 1: System Network Capacities
Network Node or Device
System Nodes per network
Local devices per node

Capacity
99
304a

Off-node devices per node

10,000b

Devices per network

40,000

a. The maximum number of phones and trunks that can be installed is limited by the number of voice channels
and system memory resources available.
b. Depends on system licensing.

Administrator Phone Guide

Multicultural English References
This guide is intended for audiences in the United States (U.S.) and in Europe, including the
United Kingdom (U.K.). Because of this dual support, dual references are made to industry
features, standards, and telecommunications terminology, as appropriate throughout the
document. For the purposes of this administrator guide, British English terms are assumed to
apply to other English-speaking European cultures, as well.
For example, the U.S. telecom industry refers to an audio communication line between a public
switching system and a private switching system as a “central office” or “CO” trunk. In the U.K.,
this same type of line is called a “local exchange” trunk. In this guide, these terms appear in a
sentence as, “...central office trunk (local exchange trunk)...”.
This guide does not make a distinction between American English and British English spellings
of common words. Only American English spellings appear in this manual. For example, the
word “analog” is not spelled as “analogue.”

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Administrator Phone Guide

Phone and System Administration

Introduction
You can use a designated administrator phone for simple system administrative tasks. Mitel
recommends using a larger-size display phone, such as the Mitel 5340, 5360, 8662, 8660,
8568, or 8560 phone to administer the system. You may notice some feature differences
between the phone types, as described in the following sections.

Phone Feature Button Differences
Table 2 describes differences between the Mitel 5340, 5360, 8662, 8660, 8568, and 8560
phones when using feature buttons to enter dial pad characters or activate features. For ease
of use, this guide refers to buttons in procedures by name rather than using the icon designation.
For example, a procedure may refer to the Backspace button, which can be either the MUTE
(Mute) button (models 8662, 8660, and 8560) or the
(Hold) button (models 5340, 5360,
and 8568). Refer to the appropriate phone user guide for detailed phone feature descriptions.
Table 2: Mitel 8560, 8568, 8660, 8662, 5340, and 5360 Phone Button Differences
Button as Referenced in Procedures
Backspace: Moves the cursor to the previous position
when entering characters.
Forward: Moves the cursor to the next position when
entering characters.
Special: Sometimes required to enter feature codes.

Mitel 8560, 8660,
and 8662
MUTE

FWD

Mitel 5340 5360, and
8568

(Mute)
(Forward)

(Special)

(Hold)
(Transfer)
(Special)

Supported Languages and Dial pad Character Descriptions
In addition to U.S. English, U.K. English, Mexican Spanish, and Japanese, v4.0 or later software
supports Canadian (Québec) French. Any of these five languages can be designated as primary
or secondary languages in the system.
The Change Language feature code (default 301) allows phone users to switch between the
system’s designated primary language and the phone’s designated secondary language. After
a language is selected, all of the displays on that phone present the chosen language (except
for diagnostic displays, which are presented in English only, and custom feature and trunk
labels, which are presented as programmed). Likewise, all of the voice prompts on that phone
will present the chosen language (except for Enterprise Messaging, which does not support
Canadian French).

Custom Characters
Various features such as Do-Not-Disturb and Station Speed Dial allow users to enter custom
characters from their phone’s dial pad. Depending on which language the phone is using, the
custom characters may change. The charts on the following pages show which custom
9

Administrator Phone Guide

characters the user will enter depending on the number of times each dial pad button is pressed.
Users may now enter both lowercase and uppercase characters instead of the uppercase-only
restriction in place prior to v4.0.
When entering dial pad characters:
•

To switch from Alpha Mode to Numeric Mode, press the Message button (the button designation depends on phone type) or the USE ALPHA MODE/USE NUMERIC MODE menu
button. The Message button and lamp button are lit in Alpha Mode. They are off in Numeric
Mode.

•

In Numeric Mode, you can press # for a hyphen (-) or * for a colon (:).

The following table summarizes which phones use which character bitmaps when the system
is equipped with v4.0 or later software. See the following pages for character bitmap charts.
Table 3: Phones and Supported Character Bitmaps with Version 4.0 or Later Software
Newer Character Bitmaps
Phones
U.S. & U.K.

8560/8660
8528/8568

French
Canadian

Spanish





52xx/53xx

Older Character Bitmaps





U.S., U.K.,
Fr-Can

Spanish






All Others

Japanese







Phones Supporting Newer Character Bitmaps
The Mitel 52xx/53xx IP phones, the 8660 IP phone, and the 8528, 8568, and 8560 digital
telephones are able to support all of the newer character bitmaps required to fully support the
Canadian French and Mexican Spanish languages. When using these phones, the following
charts show which characters the user will enter depending on the number of times each dial
pad button is pressed.
Table 4: Custom Dial Pad Characters — U.S. English and U.K. English
Number of Times Dial Pad Button is Pressed
Button 1
1
:
2
A
3
D
4
G
5
J
6
M
7
P
8
T
9
W
0
0

3
B
E
H
K
N
Q
U
X

4
/
C
F
I
L
O
R
V
Y

5
,
2
3
4
5
6
S
8
Z

6
.
a
d
g
j
m
7
t
9

7
;
b
e
h
k
n
p
u
w

8
(
c
f
i
l
o
q
v
x

9
)

10
+

12
*

13
?

14
#

15
1

Phone and System Administration

Table 5: Custom Dial Pad Characters — Mexican Spanish
Number of Times Dial Pad Button is Pressed
Button
1
2
3
4
5
6
7
8
9
0

1
:
A
D
G
J
M
P
T
W
¡

2
B
E
H
K
N
Q
U
X
¿

3
/
C
F
I
L
O
R
V
Y
ª

4
,
2
3
4
5
6
S
8
Z
º

5
.
A
D
G
J
M
7
T
9
0

6
;
b
e
h
k
n
p
u
w

7
(
c
f
i
l
o
q
v
x

8
)
Á
É
Í

9
&
Á
é
Í

10
+

11
*

Ñ
r
Ú
y

Ó
s
Ü
z

12
!

13
?

14
#

15
1

12
!
à
è

13
?
â
é

14
#
æ
ê

15
1
ç
ë

Table 6: Custom Dial Pad Characters — Canadian French
Number of Times Dial Pad Button is Pressed
Button
1
2
3
4
5
6
7
8
9
0

1
:
A
D
G
J
M
P
T
W
«

2
B
E
H
K
N
Q
U
X
»

3
/
C
F
I
L
O
R
V
Y
0

4
,
2
3
4
5
6
S
8
Z

5
.
A
D
G
J
M
7
T
9

6
;
b
e
h
k
n
p
u
w

7
(
c
f
i
l
o
q
v
x

8
)
À
È
Î

9
&
Â
É
Ï

10
+
Æ
Ê
î

11
*
Ç
Ë
ï

Ô
r
Ù
y

Œ
s
Û
z

Ü
Ÿ

ù
Ÿ

Phones Supporting Old Character Bitmaps
Only the Mitel 52xx/53xx IP phones, the 8660 IP phone, and the 8528, 8568, and 8560 digital
telephones support the newer character bitmaps needed to fully support the Canadian French
and Mexican Spanish languages. However, they continue to support the limited subset of
characters that were available prior to v4.0. When using these other phones, the following
charts show which characters the user will enter depending on the number of times each dial
pad button is pressed.
Table 7: Custom Dial Pad Characters — U.S. English, U.K. English, and Canadian French
Number of Times Dial Pad Button is Pressed
Button
1
2
3

1
:
A
D

2
B
E

3
/
C
F

4
,
2
3

5
.
a
d

6
;
b
e

7
(
c
f

8
)

9
&

10
+

11
*

12
!

13
?

14
#

15
1

Page 1 of 2

Administrator Phone Guide

Table 7: Custom Dial Pad Characters — U.S. English, U.K. English, and Canadian
French (continued)
Number of Times Dial Pad Button is Pressed
4
5
6
7
8
9
0

G
J
M
P
T
W
0

H
K
N
Q
U
X

I
L
O
R
V
Y

4
5
6
S
8
Z

g
j
m
7
t
9

h
k
n
p
u
w

i
l
o
q
v
x

z
Page 2 of 2

Table 8: Custom Dial Pad Characters — Mexican Spanish
Button
1
2
3
4
5
6
7
8
9
0

1
:
A
D
G
J
M
P
T
W
0

2
B
E
H
K
N
Q
U
X

3
/
C
F
I
L
O
R
V
Y

4
,
2
3
4
5
6
S
8
Z

Number of Times Dial Pad Button is Pressed
5
6
7
8
9
10
11
.
;
(
)
&
+
*
A
b
c
D
e
f
G
h
i
J
k
l
M
n
o
ñ
7
p
q
r
s
T
u
v
9
w
x
y
z

12
!

13
?

14
#

15
1

Phones Supporting Japanese Character Bitmaps
The Mitel 52xx/53xx IP phones do not support Japanese characters. However, for all other
phones supported by the system, the following chart shows which Japanese characters the
user will enter depending on the number of times each dial pad button is pressed.
Table 9: Custom Dial Pad Characters — Japanese
Number of Times Dial Pad Button is Pressed
Button
1
2
3
4
5
6
7
8
9
0

1
A
KA
SA
TA
NA
HA
MA
YA
RA
WA

2
I
KI
SHI
CHI
NI
HI
MI
YU
RI
WO

3
U
KU
SU
TSU
NU
FU
MU
YO
RU
N

4
E
KE
SE
TE
NE
HE
ME
yu
RE
pa

5
O
KO
SO
TO
NO
HO
MO
8
RO
ba

6
a
i
u
e
o
tsu
ya

7
1
2
3
4
5
6
7

yo
lg

9
0

Phone and System Administration

Single-Node and Network (Multi-Node) Configurations
Your system may be a stand-alone system (single node) or it may be connected to more than
one node as a network (multi-node). In some cases, you can use the administrator phone to
configure network node features. See “System Networks and Nodes” on page 5 for more
information.

System Day and Night Modes
Day or Night Mode determines a system trunk access, toll restriction, emergency outgoing
access, and related features for all phones on a node. Active calls are not affected when you
switch to Day or Night Mode.

Setting a Single-Node System in Day or Night Mode
You can set the local node in Day or Night Mode.
To set the Day or Night Mode status for a single-node:
1. Dial 9860. NIGHT MODE IS ON (or OFF) appears followed by THE SYSTEM IS IN NIGHT
MODE, if the system is in Night Mode. If the system is in Day Mode, the display returns to
the idle state.

Selecting Nodes for Day or Night Mode
You can select system nodes for Day or Night Mode.
To activate Night Mode for a specific node:
1. Dial 9861. ENABLE NIGHT MODE ON NODE appears.
2. Enter the node number (01–99), or enter 00 to select all nodes (00 can also be used for a
single-node configuration). ENABLED NETWORK NIGHT MODE appears, followed by
THE SYSTEM (or NODE ) IS IN NIGHT MODE.
To activate Day Mode for a specific node:
1. Dial 9862. ENABLE DAY MODE ON NODE appears.
2. When prompted, enter the node number (01–99). To select all nodes or for a single-node
configuration, enter 00. ENABLED NETWORK DAY MODE appears. The display then
returns to the idle state.

Administrator Phone Guide

System Date and Time
You can reset the system time or date when necessary; for example, when the system has
returned to its default state or for daylight-savings time. The date and time are shown on all
display phones and on Station Message Detail Recording (SMDR) reports, which record call
activity data.
If enabled in DB Programming, the Mitel 5000 CP supports Automatic Daylight Savings Time
(British Summer Time, in Europe). If Network Time Protocol (NTP) is enabled for your system,
the network date and time automatically synchronize daily at 12:30 a.m. with an identified atomic
clock. Contact your system administrator for more information.

Setting the System Date and Time
You can change the date and time for an individual node or for the entire network.
To set the system date and time:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit programming and cancel any unsaved changes.
1. Dial 9800 (single node) or 9810 (multi-node). The programmed date appears.
2. Use the dial pad buttons to enter the month, day, and year. For example, enter 020311 for
February 3, 2011. The day of the week is automatically calculated and set by the system
when you enter the date. When you have finished, the displays shows the current time. If you
entered the date incorrectly, INVALID DATE appears, and you are prompted to enter a new
date.
Note: For the Japanese language (which is not supported on the 5xxx phones, enter the date as
year, month, day. For example, type 110203 for February 3, 2011. Also, time prompts are reversed,
and you set a.m. or p.m. before setting the hour and minutes.
If you do not need to change the date, press # or the ACCEPT menu button to skip to the
TIME prompt.
3. Use the dial pad buttons to enter the time in hours and minutes. For example, enter 0900
for 9:00. If you entered the time incorrectly, INVALID TIME appears and you are prompted
to enter a new time.
If you do not need to change the time, press # or the ACCEPT menu button twice to exit.
SYSTEM DATE AND TIME UPDATED appears.
4. If the system is set for 12-hour display format, SELECT AM OR PM (AM=1 PM=2) appears.
Press 1 (or the AM menu button) for a.m. or press 2 (or the PM menu button) for p.m.
SYSTEM DATE AND TIME UPDATED appears.
If you press any button other than 1 or 2, INVALID TIME appears, and you are prompted to
enter a new time.

Phone and System Administration

Synchronizing Network Times
You can synchronize the minutes past the hour across a network configuration without changing
the hour. This is useful when nodes are in different time zones. If a node time is off by more
than 30 minutes, synchronizing the minutes may cause the hour to change. Also, network time
is automatically synchronized every day at 12:30 a.m. (00:30), using the time setting on the
lowest node number.
Note: When it is enabled, an NTP synchronization overrides the 5000 CP synchronization on any
node that has NTP enabled (see “System Date and Time” above). Contact your system
administrator for more information.

To synchronize the clocks in all nodes in the network, dial 9811. NETWORK TIME
SYNCHRONIZED appears.

Administrator Phone Guide

System Speed Dial
You can program System Speed Dial numbers; then any system user can use the System
Speed Dial feature to dial the programmed numbers. (With v3.2 or later software, you can
create system speed dial entries in a CSV file and import/export the entries to/from DB
Programming. See your system administrator for details.)
System Speed Dial numbers can include hookflashes or pauses for dialing a series of numbers.
For example, a Speed Dial number can contain a pause, an access code, and a phone number.
To program or change System Speed Dial numbers and names:
At any time, you can press * to return to the previous menu, or press the Speaker button to exit
the programming session and cancel any unsaved changes.

Note: You can press the Special button (see page 9) once for an asterisk (*), twice for a pound
(#), three times for a hookflash (F), or four times for a pause (P).

1. Dial 9801. PROGRAM SYS SPD # (000-999 or 0000-4999) appears.
2. Enter the Speed Dial location code (000–999 or 0000-4999). ENTER NAME
appears.
3. Do one of the following:
•

Enter the name (or leave the existing name).

•

Press the CLEAR menu button or the backspace button (see page 9) repeatedly to
erase the current name and leave it blank.

4. Press # or the ACCEPT menu button. ENTER NUMBER appears.
5. Enter the number, up to 48 digits, using one of the following methods:
•

Press the REDIAL menu button to enter the last external number dialed or saved.

•

Use the dial pad to manually enter the number. If you make a mistake, you can press
the backspace button (see page 9) to move the cursor backward and delete the last
characters entered.
Note: To use Private Branch Exchange (PBX) trunks in Speed Dial numbers, enter the other
system trunk access codes followed by a pause. The lengths of the hookflash and the pause are
determined by the programmable Central Office (CO) Hookflash and Pause Digit timers.

6. Press # or the ACCEPT menu button to save the number. You hear a single progress tone
when the number is accepted. SYS SPD BIN # UPDATED appears.
To delete System Speed Dial names or numbers:
1. Dial 9801. PROGRAM SYS SPD # (000–999 or 0000-4999) appears.
2. Enter the Speed Dial location code (000–999 or 0000-4999). ENTER NAME
appears.
3. Press the CLEAR menu button or the backspace button (see page 9) repeatedly until the
name is deleted, and then press # or the ACCEPT menu button. ENTER NUMBER appears.

Phone and System Administration

4. Press the backspace button (see page 9) repeatedly until the number is deleted.
5. Press # or the ACCEPT menu button to exit. SYS SPD BIN # UPDATED appears.

Configuration Assistant
The Configuration Assistant, which was first introduced in v4.0, is a voice-guided configuration
portal that provides easy-to-use, remote access to the following end-user phone configuration
options:
•

Dynamic Extension Express (previously known as Personal Call Routing)

•

Do-Not-Disturb (DND)

•

Call Forwarding

•

Meet-Me Conferencing

•

Administrator Functions
Note: The original Remote Programming feature is still available.

When a call is placed to Configuration Assistant, the caller is prompted for a station extension
number and passcode (the Remote Programming numeric passcode assigned to the
extension). Once the station extension number and passcode are authenticated, the caller is
presented with the available options.
The Administrator Functions option, which is presented only if the authenticated extension is
identified as a designated administrator, allows the caller to change the system’s night ring
status. (This the only administrator function available in v5.0 and later.)
When this option is selected, the Configuration Assistant confirms the night ring enabled status
(for example, “Night ring is enabled”), and then offers the following administrator functions:
•

Enable night ring (only if night ring is currently disabled)

•

Disable night ring (only if night ring is currently enabled)

See the phone user guide for your phone model for instructions on accessing Configuration
Assistant and performing the desired configuration options.

Administrator Phone Guide

Station (Phone) Programming Options
The following sections describe station (phone) options that you can program with the
administrator phone:
•

Enabling or Disabling Other Phones as Administrator Phones on page 18

•

Enabling or Disabling Attendant Phones on page 19

•

Programming Extension User Names on page 20

•

Programming Phone Toll Restrictions on page 20
Note: Because the following programming changes are saved in the system database, you cannot
make changes if the 5000 CP DB Programming application is open. If you try to make changes,
DATABASE IN USE BY OTHER APPLICATIONS appears. The application must be closed before
you can use the administrator phone to make changes. Contact your system administrator for more
information.

See Figure 1 on page 24 for the Database Option flowchart.

Enabling or Disabling Other Phones as Administrator Phones
You can enable or disable other phones as additional administrator phones. However, you
cannot use the administrator phone to disable itself.
To enable or disable administrator phones:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.
1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 1 or the STATION menu button. ENTER STATION EXTENSION appears.
4. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
5. Press # or the ACCEPT menu button to accept the entry.
6. Press 1 or the STATION FLAGS menu button. ADMINISTRATOR (ON = 1 OFF = 2)
appears.
7. Press 1 or the ON menu button to enable the phone as an administrator phone, or press
2 or the OFF menu button to disable the phone as an administrator phone.
8. Press # or the ACCEPT menu button. DATABASE UPDATED appears.
9. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Phone and System Administration

Enabling or Disabling Attendant Phones
You can enable or disable other phones as Attendant phones. Attendant phones can be called
by dialing 0 at the phones they serve. Usually, they are also programmed to provide these
services:
•

Central operators for incoming calls

•

Message centers

•

Recall phones for unanswered calls

To enable or disable Attendant phones:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.
1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 1 or the STATION menu button. ENTER STATION EXTENSION appears.
4. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
5. Press # or the ACCEPT menu button to accept the entry.
6. Press 2 or the STATION INFO menu button. ENTER STN INFO OPTION (1-2) appears.
7. Press 1 or the ATTENDANT menu button. ENTER ATTENDANT EXTENSION appears.
Note: If NO ATTENDANTS PROGRAMMED appears, attendants must be programmed in DB
Programming before you can assign other stations as attendants. If applicable, contact your system
administrator for assistance.
8. Enter the extension of the phone to be assigned as an Attendant. When the display shows
the circuit information, press # again to return to the ENTER STATION INFO OPTION prompt.
If necessary, repeat steps 7 and 8 for additional Attendant phones.
9. When you have finished programming the administrator telephone set, press # or the
Speaker button repeatedly to exit the programming session.

Administrator Phone Guide

Programming Extension User Names
You can assign user names (the name shown on the display) to other system phones. You can
also change existing user names.
To program user names:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.
1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 1 or the STATION menu button. ENTER STATION EXTENSION appears.
4. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
5. Press # or the ACCEPT menu button to accept the entry. ENTER STATION OPTION
(1 - 3) appears.
6. Press 2 or the STATION INFO menu button. ENTER STATION INFO OPTION (1 - 2)
appears.
7. Press 2 or the USERNAME menu button. ENTER USERNAME appears.
8. Enter the user name (up to 10 characters) using the dial pad buttons. See “Supported
Languages and Dial pad Character Descriptions” on page 9.
9. Press # or the ACCEPT menu button. DATABASE UPDATED appears.
10. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Programming Phone Toll Restrictions
You can program toll restriction classes of service (COS) for specific system phones. A COS
restricts or allows certain digit patterns when external phone numbers are dialed. COS options
are programmed individually for phones, voice processing system applications, and trunk
groups. Separate COS designations are available for Day and Night Modes. A phone or trunk
group can have a combination of COS restrictions. See “To program toll restrictions for specific
phones:” on page 22 for instructions.
Note: System Speed Dial numbers can be programmed to bypass COS restrictions on a systemwide basis. If the option is not enabled, all System Speed Dial numbers are subject to toll restriction.
Note: The Emergency Call access code (911 U.S. or 999/112 Europe) overrides all toll restrictions
and trunk access programming.
Table 10 below and Table 11 on page 22 describe default U.S. and European COS values.

Phone and System Administration

Table 10: Default U.S. Class of Service Values
COS
01

Name
ARS Only

Restriction
This is a phone class of service only. It is not used for trunk groups. Also, the
Automatic Route Selection (ARS) feature, which is standard on the 5000 CP, is
required.
Calls can only be placed using the ARS feature. The user hears reorder tones when
attempting to place a call using any other method. A restricted user can still select
individual trunks if the trunks are designated as exempt from ARS Only, or if they were
transferred, were placed on hold, or are recalling or ringing. Trunk restriction
determines which trunks in the ARS route group can be selected by the phone or
application.

Deny Area/
Office

This restriction is divided into eight user groups to allow the use of varying area/office
code restriction tables. This is useful for reducing restrictions for some of the phones,
applications, or trunk groups while increasing restrictions for others.
Each phone, application, and trunk group is assigned a day mode and a night mode
user group in DB Programming. Within each user group, area codes can be
designated as restricted, allowed, or extended. Restricting an area code prevents
users from placing calls to that area code. Allowing an area code allows all office
codes within that area code. Designating an area code as extended allows the
programmer to determine which office codes (up to 800) are allowed or restricted
within that area code.

Deny
Operator

Calls to operator numbers are restricted.

Deny Toll
Access

Calls to numbers containing a toll string (defaults to 1) are restricted.

Deny
International

Calls to international numbers are restricted.

Deny Equal
Access

Calls that begin with equal access digits (10XXX or 101XXXX) are restricted.

Deny Local
Calls

Calls to local numbers are restricted.

Denied
Numbers

Calls to programmed denied numbers (defaults to 1900NXXXXXX+ and 976XXXX+)
are restricted.

Allowed
Numbers

Calls to programmed allowed numbers (defaults to 1800NXXXXXX+) are allowed,
even if the number also matches a dial pattern in a restricted class of service that is
assigned to the phone, application, or trunk group being used.

COS designations 01 to 09 have default values. COS designations (10 to 16) do not have default values and are
blank. All COS values are programmable. Each may be specified as an allowed or denied class of service, dialing
patterns can be programmed for each, and each can be assigned to phones and trunk groups as needed.

Administrator Phone Guide

Table 11: Default European Class of Service Values
COS
01

Name
ARS Only

Deny
Operator

Calls to operator numbers are restricted.

Deny Toll
Access

Calls to numbers containing a toll string (TN+, TE, 010+, and T1+) are restricted.

Deny
International

Calls to international numbers (I+) are restricted.

Deny Local
Calls

Calls to local numbers (N+) are restricted.

Denied
Numbers

Calls to programmed denied numbers (0891+ and 0898+) are restricted.

Allowed
Numbers

Calls to programmed allowed numbers (0345+, 0500+, 0645+, and 0800+) are
allowed, even if number also matches a dial pattern in a restricted class of service that
is assigned to the phone, application, or trunk group being used.

Calls are restricted only if the dialed patterns match the denied pattern exactly. COS designations 01–07 have
default values. COS designations 10–16 do not have default values and are blank. All of the classes of service
are programmable. Each may be specified as an allowed or denied class of service, dialing patterns can be
programmed for each, and each can be assigned to phones and trunk groups as needed.

To program toll restrictions for specific phones:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 1 or the STATION menu button. ENTER STATION EXTENSION appears.
4. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
5. Press # or the ACCEPT menu button to accept the entry. ENTER STATION OPTION
(1 - 3) appears.
6. Press 3 or the TOLL RESTRICTION menu button. TOLL RESTRICTION OPTION (1 - 2)
appears.

Phone and System Administration

7. Do one of the following:
•

Press 1 or the COS DAY menu button for day mode.

•

Press 2 or the COS NIGHT menu button for night mode.

SET DAY (or NIGHT) COS XX appears. If this is not the COS you want to program, use the
Volume buttons or the NEXT and PREVIOUS menu buttons to scroll to through the options.
See Table 10 on page 21 (U.S.) or Table 11 on page 22 (Europe) for COS descriptions.

8. When the display shows the correct COS, press 1 or the ON menu button to enable the
toll restriction, or press 2 or the OFF menu button to disable it.
9. Press # or the ACCEPT menu button to save the COS programming. DATABASE UPDATED
appears followed by the TOLL RESTRICTION OPTION menu.
10. Repeat steps 6 through 8 as necessary to program additional toll restrictions.
11. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Administrator Phone Guide

Figure 1: Station Programming Flowchart
Enter Program Database
feature code 9932 (9132)
ENTER DATABASE OPTION

Press 1 or STATION
menu button

ENTER STATION EXTENSION

Type the extension number, and then press #.

ENTER STATION OPTION

Press 1 or STATION FLAGS
menu button

Press 2 or STATION INFO
menu button

Press 3 or TOLL RESTRICTION
menu button

STATION INFO OPTION

TOLL RESTRICTION OPTION

Select flag to program

Press 1 or
ON menu button
to enable

Press 2 or
OFF menu button
to disable

Press 1 or
ATTENDANT
menu button

Press 2 or
USERNAME
menu button

Enter
Attendant
extension

Enter
new
username

At any time, you can press * to return

Press 1 or COS
Press 2 or COS
DAY menu button NIGHT menu button
for day mode
for night mode
SET DAY/NIGHT COS XX

If necessary, select COS number
to program by scrolling
Press 1 or
ON menu button
to enable COS

Press 2 or
OFF menu button
to disable COS

to the previous menu, or press the
Speaker button to exit programming
and cancel any unsaved changes.

YOUR INPUT
PHONE DISPLAYS

If wanted, select another COS
number to program by scrolling

Phone and System Administration

System Programming Options
The following sections describe system options that you can program with the administrator
phone:
•

Entering an Administrator Phone Passcode on page 25

•

Changing Do-Not-Disturb (DND) Messages on page 26

•

Changing Default Reminder Messages on page 27

•

Changing Phone Extension Numbers on page 28

•

Swapping Phone Extension Numbers on page 29

See Figure 2 on page 30 for the System Database flowchart.

Entering an Administrator Phone Passcode
Because several of the features described in this guide are accessed and configured in the
system database, you should use a passcode to prevent unauthorized access.
You cannot use your administrator phone to assign passcodes to other administrator phones.
Passcodes must be assigned at the administrator phone where the passcode is used.
To enter an administrator phone passcode:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.
1. Dial 9932 (9132 in Europe).
2. Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.
3. Press 2 or the PASSCODE menu button. CHANGE PASSCODE TO appears.
4. Do one of the following:
•

Enter a passcode (1 to 8 digits), and then press #.

•

Press # to erase the passcode and leave it blank.

VERIFY PASSCODE appears.

5. Enter the passcode exactly as you did in step 4 above followed by #. DATABASE UPDATED
appears followed by the ENTER SYSTEM OPTION (1 - 4) menu. If you hear reorder/fast-busy
tones and see an error message, the passcodes did not match and you must start over at
the CHANGE PASSCODE prompt.
6. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Administrator Phone Guide

Changing Do-Not-Disturb (DND) Messages
You can delete or change the default DND messages. A phone in DND halts all pages, incoming
intercom calls, camped-on calls, and transferred calls to that phone. Queue callbacks, recalls,
and direct ring-in calls are not blocked. Another user calling the phone while it is in DND hears
a repeating signal of four fast tones and a pause. Display phones show the DND message.
The caller cannot camp on, but can queue or leave a station message at the phone.
In a network, each node has a list of DND messages that can be used only on that node. For
reference, you can view default DND messages and record new messages in Table 3 on
page 54. Refer to the appropriate phone user guide for more information about using DND
Messages.
Note: When using primary and secondary languages, the system has default DND messages in
both languages. When changing DND messages, you should keep the meanings for the messages
in both lists the same. For example, if you change the primary language DND message 02 to PAGE
ME, program a similar message for message 02 in the secondary language.

Note: You must use a Mitel 8660/8662 six-line display phone to reprogram messages that use
Katakana (Japanese) characters. The Japanese language is not supported on the 5000-series
phones.
To program DND messages:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.
1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.
4. Press 1 or the DND MESSAGES menu button. SELECT DND MESSAGE # (01 - 20) appears.
5. Do one of the following:
•

Enter a message number, and then press #.

•

Press the SCROLL menu button, and then use the Volume buttons or the NEXT and
PREVIOUS menu buttons to scroll through the options.

6. When the display shows the message that you want to change, enter the 1- to 16-character
new message (you do not have to select the message). See “Supported Languages and
Dial pad Character Descriptions” on page 9 for dial pad character descriptions.
7. Press # or the ACCEPT menu button. SCROLL OR EDIT appears.
8. Press # or the ACCEPT menu button again. SELECT DND MESSAGE # (01 - 20) appears.
To program another message, scroll to the message you want and repeat steps 6 and 7.
After programming all messages, press # while the display shows SELECT DND MESSAGE # (01 - 20). DATABASE UPDATED appears followed by ENTER SYSTEM OPTION
(1 - 4).
Note: You must return to the ENTER SYSTEM OPTION (1 - 4) menu to save DND message
changes.

Phone and System Administration

9. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Changing Default Reminder Messages
You can delete or change the default Reminder Messages. Reminder messages are set to
signal a phone at a specified time. The user can select one of 20 different messages and set
the reminder time up to 24 hours in advance.
In a network, each node has a list of Reminder Messages that can be used only on that node.
For reference, you can view default Reminder Messages or record new messages in the table
on Table 4 on page 55. Refer to the appropriate phone user guide for more information about
using Reminder Messages.
Note: When using primary and secondary languages, the system has default DND messages in
both languages. When changing DND messages, you should keep the meanings for the messages
in both lists the same. For example, if you change the primary language DND message 02 to PAGE
ME, program a similar message for message 02 in the secondary language.
Note: You must use a Mitel 8660/8662 six-line display phone to reprogram messages that use
Katakana (Japanese) characters. The Japanese language is not supported on the 5000-series
phones.
To change default Reminder Messages:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.
1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.
4. Press 3 or the REMINDER MSGS menu button. SELECT REMINDER MSG # (1 - 20) appears.
5. Do one of the following:
•

Enter a message number, and then press #.

•

Press the SCROLL menu button, and then use the Volume buttons or the NEXT and
PREVIOUS menu buttons to scroll through the options.

6. When the display shows the message that you want to change, enter the 1- to 16-character
new message (you do not have to select the message). See “Supported Languages and
Dial pad Character Descriptions” on page 9 for dial pad character descriptions.
7. Press # or the ACCEPT menu button. SCROLL OR EDIT appears.
8. Press # or the ACCEPT menu button again. SELECT REMINDER MESSAGE # (01 - 20)
appears. To program another message, scroll to the message you want and repeat steps
6 and 7. After programming all messages, press # while the display shows SELECT REMINDER MESSAGE # (01 - 20). DATABASE UPDATED appears followed by ENTER
SYSTEM OPTION (1 - 4).

Administrator Phone Guide

Note: You must return to the ENTER SYSTEM OPTION (1 - 4) menu to save Reminder Message
changes.
9. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Changing Phone Extension Numbers
You can change the extension number for any system phone. The new extension number
cannot be the same as an existing number.
To change a phone extension number:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.
4. Press 4 or the STN EXTENSION menu button. ENTER SYS STN OPTION (1 - 2) appears.
5. Press 1 or the CHANGE EXT menu button. ENTER STATION EXTENSION appears.
6. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
7. Press # or the ACCEPT menu button to accept the entry.
8. After you select an extension, CHANGE TO EXTENSION appears.
9. Enter the new extension number for the phone, and then press # or the ACCEPT menu
button to accept the entry. UPDATING DATABASE appears for approximately four seconds
followed by DATABASE UPDATED.
Note: If you entered an extension number that is already assigned, CONFLICTING EXTENSION
appears. After ENTER STATION EXTENSION appears, enter another extension number.

10. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Phone and System Administration

Swapping Phone Extension Numbers
A phone extension number can be reassigned to (swapped with) another phone. To swap
extensions, the two affected phones must meet the following criteria:
•

Both phones (and the administrator phone) must reside on the same node.

•

Both phones must be the same type. For example, if you are swapping a Mitel 8662 ITP
Mode phone extension number with another system extension number, the other extension
number must be assigned to another ITP Mode Mitel 8662. This applies to all device types.

•

Neither device can be the administrator phone performing the swap.

•

Neither device can be in an active Hot Desk session.

To swap phone extension numbers:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes
1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.
4. Press 4 or the STN EXTENSION menu button.
5. Press 2 or SWAP EXTS. ENTER STATION EXTENSION appears.
6. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
7. Press # or the ACCEPT menu button to accept the entry. SWAP WITH EXTENSION appears.
8. Enter the second extension number to be swapped. DATABASE UPDATED appears.
Note: CONFLICTING EXTENSION appears if the entered extension is the administrator phone
performing the swap, the same extension number as the target phone, or the wrong device type.

9. After ENTER SYSTEM OPTION (1 - 4) appears, press # again to exit to the ENTER DATABASE
OPTION menu.
10. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Administrator Phone Guide

Figure 2: System Database Programming Flowchart
Enter Program Database
feature code 9932 (9132)
ENTER DATABASE OPTION

Press 2 or SYSTEM menu button

ENTER SYSTEM OPTION

Press 1 or
DND MESSAGES
menu button
SELECT DND
MESSAGE

Press 2 or
PASSCODE
menu button
CHANGE
PASSCODE

SELECT
REMINDER MSG

Enter message
number or select
DND message to
program by scrolling

Enter 0–8 digit
passcode and
press #

Enter message
number or select
message to program
by scrolling

(DND message)
SCROLL OR EDIT

VERIFY
PASSCODE

(Reminder message)
SCROLL OR EDIT

Enter the new
message using alpha
or numeric mode
and press #

Enter the new
passcode again
and press #

Enter the new
message using alpha
or numeric mode
and press #

If wanted, select
another message
to program

Press 4 or
STN EXTENSIONS
menu button

Press 3 or
REMINDER MSGS
menu button

If wanted, select
another message
to program

Press 1 or
CHANGE EXT
menu button
ENTER STATION
EXTENSION

ENTER STATION
EXTENSION

Enter the extension
number of the
phone to be changed

Enter the extension
number of the first
phone to be swapped
and press #

CHANGE (number)
SCROLL OR EDIT

SWAP (extension)
WITH EXTENSION

Enter the new
extension number
for the phone
and press #

Enter the extension
number of the second
phone to be swapped
and press #

At any time, you can press * to return
to the previous menu, or press the
Speaker button to exit programming
and cancel any unsaved changes.

YOUR INPUT
PHONE DISPLAYS

Press 2 or
SWAP EXTS
menu button

Phone and System Administration

Individual Trunk Programming Options
You can program the following individual trunk options:
•

Programming the Trunk Answer Supervision Type on page 31

•

Programming Caller ID on page 32

•

Programming the Hybrid Balance Option on page 33

•

Programming DTMF or Dial Pulse Signalling on page 33

•

Programming Trunk Group Assignments on page 34

•

Programming the Busy Trunk Option on page 35

See Figure 3 on page 40 for the Trunk Database flowchart.

Programming the Trunk Answer Supervision Type
Answer Supervision determines whether the system should consider a call valid when it
receives polarity reversal from the CO, or wait for the Valid Call timer to expire. Any outside
call put on hold becomes valid immediately, regardless of Answer Supervision or Valid Call
timer status. There are three Answer Supervision Type options:
•

Polarity Reversal: A loop reversal must be received to consider the call valid. When the
first loop reversal is received, the call is made valid immediately, and the phone display
shows the call cost. When a second loop reversal is received, the system terminates the
call. If a second loop reversal is not received, the system does not terminate the call unless
the inside party hangs up or loss-of-loop is received from the telephone company.

•

Valid Call Timer: The call is validated after the Valid Call Timer expires. All polarity reversals
received before and after the Valid Call Timer are ignored.

•

Valid Call Timer with Polarity Reversal: If a loop reversal is received before the Valid
Call Timer expires, the call will be made valid immediately, and the phone display shows
call cost. When a second loop reversal is received, the system terminates the call. If a loop
reversal is not received before the Valid Call Timer expires, the call is made valid by the
timer. If a loop reversal is received after the timer expires, the loop reversal is ignored, but
the call cost is reset. If a second loop reversal is then received, the system terminates the
call. If a second loop reversal is not received, the system will not terminate the call unless
the inside party hangs up or loss-of-loop is received from the telephone company.

See page 31 for programming instructions.
To program the Answer Supervision Type:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.
1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

Administrator Phone Guide

3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.
4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears.
5. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
6. Press # or the ACCEPT menu button to accept the entry.
7. Press 1 or the ANS SUPERVISION menu button. ANS SUPERVISION OPTION (1 - 3) appears.
8. Select one of the following:
•

Press 1 or the POLARITY-REVERSE menu button for the polarity-reversal supervision
type.

•

Press 2 or the VALID CALL menu button for Valid Call timer supervision.

•

Press 3 or the VALID + POLARITY menu button for Valid Call timer with Polarity
Reversal supervision.

9. Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED appears.
10. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Programming Caller ID
You can enable or disable incoming and outgoing Caller ID for individual trunks.
To program Caller ID for an individual trunk:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.
1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.
4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears.
5. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
6. Press # or the ACCEPT menu button to accept the entry.
7. Press 2 or the CALLER ID menu button. SET CALLER ID (ON = 1 OFF = 2) appears.
8. Press 1 or the ON menu button to enable CALLER ID, or press 2 or the OFF menu button
to disable it.
9. Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED appears.

Phone and System Administration

10. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Programming the Hybrid Balance Option
A field technician runs a Hybrid Balance Test to ensure that analog trunks connected to the
5000 CP have the best hybrid balance settings. You can change the hybrid balance setting for
individual trunks.
To program the Hybrid Balance Option:
Note: At any time, you can press * to return to the previous menu, or press the Speaker
button to exit the programming session and cancel any unsaved changes.

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.
4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears.
5. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
6. Press # or the ACCEPT menu button to accept the entry.
7. Press 3 or the HYBRID BALANCE menu button. HYBRID BALANCE OPTION (0 - 7) appears.
8. Enter the Hybrid Balance option (0 to 7), or use the Volume buttons or the NEXT and
PREVIOUS menu buttons to scroll through entries.
9. Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED appears.
10. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Programming DTMF or Dial Pulse Signalling
You can program trunks for dual tone multi-frequency (DTMF) or dial pulse signalling.
To program DTMF or dial pulse signalling:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.
1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.

Administrator Phone Guide

4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears.
5. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
6. Press # or the ACCEPT menu button to accept the entry.
7. Press 4 or the SIGNALLING menu button. ENTER SIGNALLING OPTION (1 - 2) appears.
8. Press 1 or the DTMF menu button, or press 2 or the PULSE menu button.
9. Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED appears.
10. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Programming Trunk Group Assignments
Each trunk must be assigned to a trunk group. You change the trunk group assignment for an
individual trunk.
To assign a trunk to a different trunk group:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.
4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears.
5. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
6. Press # or the ACCEPT menu button to accept the entry.
7. Press 5 or the TRUNK GROUP menu button. ENTER TRUNK GRP EXTENSION appears.
8. Enter the trunk group number, or use the Volume buttons or the NEXT and PREVIOUS
menu buttons to scroll through entries.
9. Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED appears.
10. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Phone and System Administration

Programming the Busy Trunk Option
You can temporarily disable a trunk from service. While it is out of service it cannot be used to
place outgoing calls. However, incoming calls on analog trunks will still ring in and can be
answered. Incoming calls on Integrated Services Digital Network (ISDN) trunks cannot be
answered. The trunk remains out of service until the Trunk Busy Out timer expires or until you
place the trunk back in service.
To program the Busy Trunk option:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.
1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.
4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK GRP EXTENSION appears.
5. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
6. Press # or the ACCEPT menu button to accept the entry.
7. Press 6 or the BUSY TRUNK menu button. MARK TRUNK BUSY (ON = 1 OFF = 2) appears.
8. Press 1 or the ON menu button disable the trunk, or press 2 or the OFF menu button to
enable the trunk.
9. Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED appears.
10. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Administrator Phone Guide

Trunk Group Programming Options
You can program the following trunk group options:
•

Programming Trunk Group Day or Night Answer Access on page 36

•

Programming Trunk Group Day or Night Ring-in on page 37

•

Programming Trunk Group Toll Restrictions on page 38

•

Programming Trunk Group Trunk Lists on page 39

See Figure 3 on page 40 for the Trunk Group Database flowchart.

Programming Trunk Group Day or Night Answer Access
You can program separate lists for phones with allowed-answer access in day and night modes.
To program trunk group Day or Night Answer Access:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.
4. Press 2 or the TRUNK GROUP menu button. ENTER TRUNK GROUP EXTENSION appears.
5. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
6. Press # or the ACCEPT menu button to accept the entry. ENTER TRUNK GROUP OPTION
(1 - 6) appears.
7. Press 1 or the ANS-ACCESS DAY menu button or press 2 or the ANS-ACCESS NIGHT
menu button. ENTER STATION EXTENSION appears.
8. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
9. Press # or the ACCEPT menu button to accept the entry.
10. The extension number and a Yes/No menu are displayed. To include the phone in the list,
press 1 or the YES menu button followed by #. To exclude the phone from the list, press
2 or the NO menu button followed by #. DATABASE UPDATED followed by ENTER STATION
EXTENSION appears.

Phone and System Administration

11. Select another extension number. Or, if you are finished programming the phone list, press
# or the ACCEPT menu button.
12. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Programming Trunk Group Day or Night Ring-in
You can program separate phone lists with ring-in for Day and Night Modes.
To program trunk group Day or Night Ring-in:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.
1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.
4. Press 2 or the TRUNK GROUP menu button. ENTER TRUNK GROUP EXTENSION appears.
5. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
6. Press # or the ACCEPT menu button to accept the entry. ENTER TRUNK GROUP OPTION
(1 - 6) appears.
7. Do one of the following:
•

To program the phone that will have ring in for this trunk group for day mode, press 3
or the RING-IN DAY menu button.

•

To program for night mode, press 4 or the RING-IN NIGHT menu button. ENTER
STATION EXTENSION appears.

8. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
9. Press # or the ACCEPT menu button to accept the entry.
10. The extension number and a Yes/No menu are displayed. To include the phone in the list,
press 1 or the YES menu button followed by #. To exclude the phone from the list, press
2 or the NO menu button followed by #. DATABASE UPDATED followed by ENTER STATION
EXTENSION appears.

Administrator Phone Guide

Programming Trunk Group Toll Restrictions
You can program toll restriction classes of service for the trunk groups. See “Programming
Phone Toll Restrictions” on page 20 for more information.
To program trunk group toll restrictions:
Note: At any time, you can press * to return to the previous menu, or press the Speaker button
to exit the programming session and cancel any unsaved changes.
1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.
4. Press 2 or the TRUNK GROUP menu button. ENTER TRUNK GROUP EXTENSION appears.
5. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
6. Press # or the ACCEPT menu button to accept the entry. ENTER TRUNK GROUP OPTION
(1 - 6) appears.
7. Press 5 or the TOLL RESTRICTION menu button. TOLL RESTRICTION OPTION (1 - 4)
appears.
8. Select one of the following toll restrictions:
•

COS for day or night mode: For Day Mode, press 1 or the COS DAY menu button,
or press 2 or the COS NIGHT menu button Night Mode. SET DAY (or NIGHT) COS
appears. If necessary, scroll to the correct COS. When the display shows the
correct COS, press 1 or the ON menu button to enable the toll restriction, or press 2
or the OFF menu button to disable it. If applicable, repeat this step to program additional
COS toll restrictions.

•

Exempt from ARS: Press 3 or the EXEMPT FROM ARS button. EXEMPT FROM ARS
appears. Press 1 or the YES menu button to enable the option, or press 2 or the NO
menu button to disable it.

•

Subject to toll restriction: Press 4 or the SUBJECT TO TOLL menu button. When
the display shows SUBJECT TO TOLL, press 1 or the YES menu button to enable the
option. Or, press 2 or the NO menu button to disable it.

9. Press # or the ACCEPT menu button to continue. DATABASE UPDATED appears.
10. When you have finished programming the administrator telephone set, press the Speaker
button or # repeatedly to exit the programming session.

Phone and System Administration

Programming Trunk Group Trunk Lists
You can program a list of trunks for a trunk group.
Note: At any time, you can press * to return to the previous menu, or press the Speaker
button to exit the programming session and cancel any unsaved changes.
To program trunk group trunk lists:
1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE
appears (otherwise, go to step 3).
2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.
4. Press 2 or the TRUNK GROUP menu button. ENTER TRUNK GROUP EXTENSION appears.
5. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
6. Press # or the ACCEPT menu button to accept the entry. ENTER TRUNK GROUP OPTION
(1 - 6) appears.
7. Press 6 or the TRUNK LIST menu button. ENTER TRUNK EXTENSION appears.
8. Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
9. Press # or the ACCEPT menu button to accept the entry.
10. The display shows the extension number and a Yes/No menu. To include the phone in the
list, press 1 or the YES menu button followed by #. To exclude the phone from the list,
press 2 or the NO menu button followed by #. DATABASE UPDATED followed by ENTER
TRUNK EXTENSION appears.

11. Select another extension number. Or, if you are finished programming the phone list, press
# or the ACCEPT menu button.
12. When you are finished with all programming, press the Speaker button or # repeatedly to
exit the programming session.

Administrator Phone Guide

Figure 3: Trunk Database Programming Flowchart
feature code
9932 (9132)

ENTER DATABASE OPTION

Press 3 or TRUNK menu button

ENTER TRUNK OPTION

Press 2 or TRUNK GROUP
menu button

Press 1 or INDIVIDUAL TRUNK
menu button

ENTER TRUNK EXTENSION

ENTER TRUNK GRP EXTENSION

Type the trunk
extension number

SEE NEXT PAGE

INDIVIDUAL TRUNK OPTION
Press 1 or
ANSWER SUPERVISION
menu button

ANS SUPERVISION OPTION
Press 1 or POLARITY
REVERSE menu button

Press 2 or
CALLER ID
menu button

Press 3 or VALID +
POLARITY menu button

SET CALLER ID
Press 1 or ON
menu button

Press 3 or
HYBRID BALANCE
menu button

Press 2 or VALID
CALL menu button

Press 2 or OFF
menu button

HYBRID BALANCE OPTION

Enter option
number or select
option to program
by scrolling
Press 4 or
SIGNALLING
menu button

At any time, you
ENTER SIGNALING OPTION

can press * to
return to the

Press 1 or DTMF
menu button
Press 5 or
TRUNK GROUP
menu button

Press 2 or PULSE
menu button

ENTER TRUNK GRP EXTENSION

MARK TRUNK BUSY
Press 1 or ON
menu button

or press the
Speaker button
to exit

Enter the trunk group number
Press 6 or
TRUNK BUSY
menu button

previous menu,

Press 2 or OFF
menu button

programming
and cancel any
YOUR INPUT
PHONE DISPLAYS

Phone and System Administration

Figure 4: Trunk Database Programming Flowchart (Continued)
CONTINUED FROM PREVIOUS PAGE

Enter the number of the trunk group
to be programmed
TRUNK GROUP OPTION
Press 1 or
ANS ACCESS DAY
menu button

ENTER PHONE EXTENSION

Press 2 or
ANS ACCESS NIGHT
menu button

Type the extension number

Press 3 or
RING-IN DAY
menu button

(Extension number) YES/NO

Press 5 or
TOLL RESTRICTION
menu button

TOLL RESTRICTION OPTION

Press 1 or COS
Press 2 or COS
DAY menu button NIGHT menu button
SET DAY/NIGHT COS XX

If necessary, select COS number
to program by scrolling
Press 1 or ON
menu button

Press 6 or
TRUNK LIST
menu button

Press 2 or NO
menu button

Press 1 or YES
menu button

Press 4 or
RING-IN NIGHT
menu button

Press 3 or EXEMPT
FROM ARS menu button

Press 4 or SUBJECT
TO TOLL menu button

EXEMPT FROM ARS

SUBJECT TO TOLL

Press 1 or YES
menu button

Press 2 or NO
menu button

Press 1 or YES
menu button

Press 2 or NO
menu button

Press 2 or OFF
menu button

ENTER TRUNK EXTENSION
Type the trunk number

(Extension number) YES/NO
Press 1 or YES
menu button

Press 2 or NO
menu button

Administrator Phone Guide

Alarms
Alarms are generated on phones as the result of continuous self-diagnostics run within the
system and are a basic indicator that there is a problem or potential problem with the system.
The severity and type of alarm determines the corrective action necessary to resolve the
problem.
To allow you to monitor multiple nodes, the system provides both system alarms, which includes
voice processing alarms, and network-wide alarms. See Table 12 on page 44 for the complete
list of minor system and voice processing alarms.

Alarm Types
On the 5000 CP, alarms are grouped into the following categories:
•

Minor System alarms (000–019): These alarms indicate a minor system that can often be
addressed without calling service personnel.

•

Minor Voice Processing alarms (020–039): These alarms indicate a minor voice processing problem that can often be addressed without calling service personnel.
Note: Even when a voice processing alarm has been registered, the system may still function
correctly

•

Major System alarms (100–199): These alarms indicate a system problem that requires
calling service personnel.

•

Major Voice Processing alarms (200–224): These alarms indicate a voice processing
problem that requires calling service personnel.

•

Network alarms (225–244): These alarms indicate a system or voice processing problem
generated from a remote node. These alarms are handled in the same way as the local
alarm is handled. When a network alarm occurs, the local alarm (number) equivalent is
displayed on the first line of your administrator’s phone and the node where the alarm
originated is indicated on the second line. What distinguishes a network alarm from a local
alarm is the node information that appears on the second line of the phone’s display.
Note: The alarm numbers 225–244 are used internally by the system and do not appear on your
administrator’s phone. Instead, your administrator phone shows the equivalent local alarm number
between 000 and 224.

•

System Application alarms (A1001-A1099): These alarms indicate an issue with one of
the system applications. See the individual alarm to determine the level of service required.

Phone and System Administration

Network Alarms
The system provides both system alarms, including voice processing alarms, and network-wide
alarms so you can monitor multiple nodes:
•

Network-Wide Alarms: When an event occurs that generates a network-wide alarm, the
alarm is broadcast to every node in the system. This is configurable in DB Programming
by your system administrator.

•

System Alarms: System alarms appear only on the node on which the alarm was
generated.

Alarm Differences
The system Alarm Reporting feature detects equipment failures. If there is a system failure that
affects service, a major alarm appears at all affected phones. When a minor equipment failure
occurs, a minor alarm is generated and appears on the primary attendant’s display and, if
enabled, at your administrator phone. When a Voice Mail alarm is in effect, the telephone system
may be functioning properly, but the voice processing system may be inoperative.
To differentiate between network-wide and local alarms, network-wide alarms appear on
administrator phones preceded by NET ALARM, and local system alarms are preceded with
SYS ALARM. Network-wide alarms override system alarms on your administrator phone. On
remote nodes, network-wide alarms indicate the name of the node on which the alarm occurred.
The node name is obtained from the username in DB Programming, if one is entered. Otherwise,
only the node number appears.
A major alarm message, MAJOR ALARM, appears on all display phones in the event of a systemwide failure. The warning might also appear on a single phone if the phone or its cabling is
defective. Because they indicate that all or part of the system is inoperative, major alarms
require immediate attention from service personnel.

Responding to Alarms
A major alarm requires you to contact service personnel, while a minor alarm may or may not
require you to contact service personnel in addition to clearing the alarm.
To respond to a major alarm:
1. Take the action as described below:
•

#100-199 (major system alarms): An equipment failure has occurred that requires
the attention of service personnel.

•

#200-224 (major voice processing alarms): An equipment failure has occurred that
requires the attention of service personnel.

•

SYS ALARM #NNNN: Contact service personnel.

•

CALL TECHNICIAN: Write down all alarm information, including what was taking place
when the alarm occurred, and then contact service personnel.

Administrator Phone Guide

To respond to a minor alarm:
1. When a minor alarm indication appears, write down the alarm information.
2. While on-hook, clear the alarm as described in “Clearing Alarms” on page 44. SYSTEM (or
NETWORK) ALARM CLEARED appears.
3. Take the appropriate action as indicated in Table 12 on page 44. If an alarm is not listed in
the table, contact service personnel.

Clearing Alarms
You can clear a network-wide alarm on the local node only or on every node in the network.
To clear an alarm, you can use either the administrator feature codes or menu buttons.
To use the feature codes to clear alarms:
1. Dial one of the following feature codes to clear the alarm:
•

Clear Network Alarm (9851): This feature code clears network-wide alarms on every
node in the network, but it does not affect system alarms. The Clear Network Alarm
feature code may be entered on any node in the network, but the Send Network Alarms
flag must be set for you to clear alarms on other nodes in the network.

•

Clear System Alarm (9850): This feature code clears all local and network-wide system alarm displays on your node.

After you enter the feature code, SYSTEM (or NETWORK) ALARM CLEARED appears, and
the highest priority alarm is cleared. If applicable, enter the feature code again to clear the
next alarm in the queue (only one alarm is cleared at a time).
To use menu buttons to clear alarms:
1. Do one of the following:
•

Press the CLEAR ALL ALARMS menu button to clear all alarms. ALL ALARMS CLEARED
appears, and the display returns to the idle menu.

•

Press the CLEAR ALARM menu button to clear the currently displayed alarm. SYSTEM
(or NETWORK) ALARM CLEARED appears, and the display shows the next highest priority, if applicable. If there are no more alarms, the display returns to the idle menu.
Table 12: Minor System and Voice Processing Alarms

Alarm Text
SYS ALARM #10
xNNNN OFF HOOK

Description and Action Required
A phone has remained off-hook and inactive past the expiration of the Inactivity
Alarm timer. The display and the SMDR indicate which phone is off-hook. The lamps
in the button for that station on attached Direct Station Select (DSS) units or
Programmable Key Module (PKM) units and on the Speed Dial buttons of other
phones flutter continuously.
Locate the phone and replace the handset in the cradle. Calls being transmitted over
the secondary voice path are not affected or interrupted by an off-hook alarm
condition.
Page 1 of 2

Phone and System Administration

Table 12: Minor System and Voice Processing Alarms (continued)
Alarm Text

Description and Action Required

SYS ALARM #11 xNNNN
EMERGENCY

A user has dialed the Emergency Call feature code. The system has seized a trunk
and dialed the emergency phone number that will bring responders to the location
where the 5000 CP Base Server is installed.
The default Emergency Call code for U.S. systems is 911, and the default code for
European systems is 999. Emergency dial sequences, such as 112 for some
European localities, can be programmed for the location where the 5000 CP Base
Server is installed. However, if an appropriate emergency phone number is dialed
from a remote location to ensure response to that location, no alarm will appear at
the administrator phones.
No action is required, just clear the alarm. To facilitate emergency services reaching
the party in need, determine who made the emergency call and where help is
needed.

SYS ALARM #16
NO DELAYED MAJOR

The system was unable to perform a scheduled delayed major reset because the
system was not idle.
If this alarm recurs, contact service personnel.

SYS MGR LINK ERR #17 The certificate is not yet valid or the system is not connected to the appropriate

System Manager server.
Contact service personnel.
SYS ALARM #18
SYS MGR INV CERT

A corrupt certificate was uploaded or there was an error in writing the file.

SYS ALARM #20
CHECK PRINTER

The printer is not functioning properly.

SYS ALARM #21
V-MAIL 80% FULL

Contact service personnel.

Check that the cable and the power cord are connected, and that it has paper and
toner.
The external voice mail disk space is 80 percent full. If it reaches 100 percent, Voice
Mail cannot accept any messages until disk space is made available.
Contact service personnel.

SYS ALARM #22
V-MAIL 100% FULL

100 percent of the external voice mail disk space is in use. Voice mail cannot accept
any messages until disk space is made available.
Contact service personnel.

SYS ALARM #23
SMDR 80% FULL

The SMDR disk space on the external voice processing system is 80 percent full. If
it reaches 100 percent before the SMDR information is cleared, no further SMDR
recording will be possible.
Contact service personnel.

SYS ALARM #24
SMDR 100% FULL

100 percent of the SMDR disk space on the external voice processing system is in
use. No further SMDR recording is possible.
Contact service personnel.

SYS ALARM #32
INSUF BAND

The IP Network does not have enough bandwidth to support the IP call that is
currently connected to the extension. If this alarm is generated frequently, it could
indicate a network problem that requires the attention of your network administrator.
Page 2 of 2

Administrator Phone Guide

Internal Modem
The 5000 CP internal modem performs multiple functions. When enabled, the modem is used
for DB Programming, Message Print, SMDR, and for uploading software licenses.

Enabling or Disabling the Internal Modem
If disabled, the modem and extension are placed into Do-Not-Disturb mode. In DND, the modem
rejects all calls and does not allow camp ons. Any outside calls that attempt to ring a disabled
modem are automatically transferred to the primary attendant.
To enable/disable a modem:
1. Dial 9866 (Modem Enable) or 9867 (Modem Disable). ENABLE (DISABLE) MODEM EXT #
appears.
2. Enter the extension of the modem to enable or disable it. MODEM ENABLED (or DISABLED)
appears.
If an invalid modem extension is entered, INVALID MODEM EXTENSION appears.

Resetting the Internal Modem
The internal modem must be reset if it fails to answer an incoming call or is out of synchronization
with an external modem.

WARNING:Possible data corruption. Do not reset the modem if it is connected to a DB Programming
session. If you do, the programming session is dropped, potentially corrupting the database. For this
reason, Mitel recommends that you assign the modem extension to a Speed Dial button. During a reset,
any call connected to the modem is dropped.

To reset the internal modem:
1. Dial 9869. RESET MODEM EXT# appears.
2. Enter the modem extension number. MODEM RESET appears.
If an invalid modem extension is entered, INVALID MODEM EXTENSION appears.

Phone and System Administration

Network Group Diagnostics
The Network Group Diagnostics feature allows you to verify that Network Groups have been
programmed correctly. When the Network Group Diagnostics feature code is entered, the
platform initiates pings from each system-connected device and determines if the other devices
respond. If a device does not respond to the ping or if a firewall is detected, the system issues
a Message Print message. For more information about Message Print, refer to the Message
Print Diagnostics Manual, part number 550.8018.
The Network Group Diagnostics feature works on proprietary IP devices for the local node only.
It does not work across nodes.

Running Network Group Diagnostics
WARNING:System Performance. Because this feature affects system performance, run the diagnostics
program after normal business hours when the system is idle.

To run the Network Group Diagnostics:
1. Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.
2. Dial 9963 (9163 in Europe). NET GRP CHECK (YES = 1 NO = 2) appears.
3. When prompted, press 1 or the ACCEPT menu button to start the diagnostics feature. NET
GROUP DIAG IN PROGRESS appears.
When the diagnostics are complete, the phone displays one of the following messages:
•

NET GROUP CHECK COMPLETED: Indicates that all IP devices within the Network
Groups are capable of communicating using peer-to-peer audio.

•

NET GROUP CHECK ERRORS FOUND: Indicates that either some of the IP devices are
offline or there are NATs/firewalls located between the devices. Check Message Print
to determine which errors occurred.

Seizing a Device
For troubleshooting purposes, you can enable diagnostics mode and then seize a specific trunk
or extension by entering the module, circuit, and device number.
The Seize Device feature is affected by trunk restriction. The administrator phone must have
outgoing access permission for the trunk to seize it. Toll restriction is applied to any calls placed
after the trunk is seized.
To seize a device:
1. Dial 9900 (9100 in Europe), to turn on diagnostics mode. DIAGNOSTICS ON appears.
2. Press the Special button (see page 9), and then dial 9973 (9173 in Europe). ENTER BOARD
appears.
47

Administrator Phone Guide

3. Enter the board (module) number, not the unit number, where the device to be seized is
located, while observing the following conditions:
•
•

If you enter a single digit, press # after the digit to continue.
If you enter an incorrect module number or if the module is not entered in the system,
INVALID BOARD NUMBER appears.

•

If you have multiple ports (for example, dual-T1 or Internet Protocol Resource Application (IPRA) ports) ENTER PORT appears.

4. Enter the (port) circuit number of the device to be seized. If you enter a single digit, press
# after the digit to continue. Valid numbers depend on the type of module. If you enter an
invalid module number, INVALID MODULE NUMBER appears.
•

If there is only one device on the selected port, the selected device is seized as if the
user had directly entered the extension or trunk number.

•

If there is more than one device on the selected port, ENTER DEVICE appears. Enter
the number of the device to be seized. Valid numbers depend on the type of devices
installed. If you enter an invalid device number, INVALID DEVICE NUMBER appears.
When the device has been selected, it is seized as if the user had directly entered the
extension or trunk access number.

5. Dial 9900 (9100 in Europe) to turn off diagnostics mode. DIAGNOSTICS OFF appears.

Phone and System Administration

History Freezes
When certain system failures occur, service personnel may request a system history freeze
(system data snapshot), so they can analyze system activity for the time period preceding the
alarm.
Note: Do not perform these procedures unless directed to do so by service personnel.

Freezing or Unfreezing the System History
You can freeze or unfreeze the current node system history.
To freeze or unfreeze system history:
1. Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.
2. Dial 9993 (9193 in Europe) to freeze the system history, or dial 9998 (9198 in Europe) to
unfreeze the system history. HISTORY FROZEN (or UNFROZEN) appears. If you try to change
the state of the system history to its current status, HISTORY ALREADY FROZEN (or UNFROZEN) appears.
3. Dial 9900 (9100 in Europe) to turn off diagnostics mode. DIAGNOSTICS OFF appears.

Freezing or Unfreezing the Network History
You can freeze or unfreeze the network history for any node in the network. Service personnel
can then pull the information from each node for troubleshooting purposes. Nodes are assigned
to freeze zones by the database programmer to allow selective freezes. You must know which
zone to freeze or unfreeze.
A node can be in more than one freeze zone. If you freeze a zone that contains a node that is
already frozen, SOME NODES ALREADY FROZEN appears and the node remains frozen. If you
unfreeze a zone with unfrozen nodes in it, SOME NODES ALREADY UNFROZEN appears. To
determine the individual freeze status of the nodes, check the Message Print output.
To freeze or unfreeze network history:
1. Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.
2. Dial 9939 (9139 in Europe) to freeze the history a network node, or dial 9989 (9189 in
Europe) to unfreeze the history of a network node. SELECT FRZ ZONE (0–9) # appears.
3. Enter the number of the node you want to freeze or unfreeze. FREEZE ZONE XX IS FROZEN
(or UNFROZEN) appears. If you try to change the state of the system history to its current
status, FREEZE ZONE XX ALREADY FROZEN (or UNFROZEN) appears.
4. Dial 9900 (9100 in Europe) to turn off diagnostics mode. DIAGNOSTICS OFF appears.

Administrator Phone Guide

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Administrator Phone Guide

Reference

Troubleshooting Tips
Topics in this section include information to help you troubleshoot problems.

System Administrator and Provider Information
Because this guide covers administrator set features only, you may find that you need additional
assistance from your system administrator for issues such as creating new user accounts or
changing system settings.
Your system administrator may be on site, or you may rely on your local provider (the company
that installed your phone system and now services it) for system administration. All sales,
service, and technical support are handled at the local level by your authorized Mitel provider.
If you do not know the contact information for your local provider, use the “Partners – Mitel
Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate your nearest
office.

Administrator Troubleshooting Tips
Table 1 lists administrator troubleshooting tips.
Table 1: Administrator Troubleshooting Tips
Problem
I Cannot access administrator phone
features.

Possible Solution
You may be experiencing one of the following:
• You may not be using the administrator phone assigned by the
system administrator.
• If passcode protection is enabled, you must enter a passcode
before you can access administrator phone features. To
determine your passcode, contact your system administrator or
local authorized provider. See “System Administrator and
Provider Information” above.

One of our employees has left the
See “Programming Extension User Names” on page 20.
company, and I need to change the user
name shown on the display.
I need to change the system time shown See “Setting the System Date and Time” on page 14.
on the phone displays.
I cannot clear an alarm shown on the
phone display.

You can use the administrator phone to clear alarms by entering the
Clear System Alarm feature code (9850).

System users cannot use “*67” to block
Caller ID when placing external calls.

To use “*67,” you must select an outside line directly rather than
using Automatic Route Selection to select outside lines. Contact your
system administrator or local authorized provider for more
information. See “System Administrator and Provider Information” on
page 53.

I can change the system time, but when I Your system may be configured to use Network Time Protocol (NTP),
come in the morning, a different time
which automatically synchronizes network date and time at 12:15
appears.
A.M. daily, but the NTP server time is incorrect. Contact your system
administrator for assistance in correcting the time on the NTP server.

Administrator Phone Guide

Programming Planning Sheets
The following sections can help you plan and program your system. Use these sections for
reference and to record system-related information.

Administrator Phone Passcode
Administrator phone passcode: ___________________________

Phone Information
For each phone you are programming, record the following information.
Table 2: Phone Information
Options

Setting

Phone extension number
User name
Toll restriction classes of service
Administrator phone?

Yes or No

Attendant phone?

Yes or No

House phone?

Yes or No

Do-Not-Disturb Messages
You can change the default DND messages shown in Table 3. See “Changing Do-Not-Disturb
(DND) Messages” on page 26.
Table 3: Do-Not-Disturb Messages
Default DND Message

Primary Language
DND Message

Secondary Language
DND Message

MESSAGE 01 (DO-NOT-DISTURB)
MESSAGE 02 (LEAVE A MESSAGE)
MESSAGE 03 (IN MEETING UNTIL)
MESSAGE 04 (IN MEETING)
MESSAGE 05 (ON VAC. HOLIDAY 'TIL)
MESSAGE 06 (ON VAC. HOLIDAY)
MESSAGE 07 (CALL ME AT)
MESSAGE 08 (AT THE DOCTOR)
MESSAGE 09 (ON A TRIP)
MESSAGE 10 (ON BREAK)
Page 1 of 2

Reference

Table 3: Do-Not-Disturb Messages (continued)
Primary Language
DND Message

Default DND Message

Secondary Language
DND Message

MESSAGE 11 (OUT OF TOWN 'TIL)
MESSAGE 12 (OUT OF OFFICE)
MESSAGE 13 (OUT UNTIL)
MESSAGE 14 (WITH A CLIENT)
MESSAGE 15 (WITH A GUEST)
MESSAGE 16 (UNAVAILABLE)
MESSAGE 17 (IN CONFERENCE)
MESSAGE 18 (AWAY FROM DESK)
MESSAGE 19 (GONE HOME)
MESSAGE 20 (OUT TO LUNCH)
Page 2 of 2

Reminder Messages
To change the default messages, see “Changing Default Reminder Messages” on page 27.
Table 4: Reminder Messages
Default Reminder Message

Primary Language
Reminder Message

Secondary Language
Reminder Message

MESSAGE 01 (MEETING)
MESSAGE 02 (STAFF MEETING)
MESSAGE 03 (SALES MEETING)
MESSAGE 04 (CANCEL MEETING)
MESSAGE 05 (APPOINTMENT)
MESSAGE 06 (PLACE CALL)
MESSAGE 07 (CALL CLIENT)
MESSAGE 08 (CALL CUSTOMER)
MESSAGE 09 (CALL HOME)
MESSAGE 10 (CALL CORPORATE)
MESSAGE 11 (CALL ENGINEERING)
MESSAGE 12 (CALL MARKETING)
MESSAGE 13 (CALL ACCOUNTING)
MESSAGE 14 (CANCEL DND)
MESSAGE 15 (CANCEL CALL FWD)
MESSAGE 16 (TAKE MEDICATION)
MESSAGE 17 (MAKE RESERVATION)
MESSAGE 18 (REVIEW SCHEDULE)
MESSAGE 19 (LUNCH)
MESSAGE 20 (REMINDER)

Administrator Phone Guide

Changing Station Extension Numbers
See “Changing Phone Extension Numbers” on page 28.
Table 5: Station Extension Numbers
Old Extension Number

New Extension Number

Swapping Stations
See “Swapping Phone Extension Numbers” on page 29.
Table 6: Swapped Extension Numbers
Extension Number

Swapped with Extension

Reference

Individual Trunk Programming
Record the information in Table 7 for each trunk you want to program.
Table 7: Individual Trunk Programming
Information Required

Responses

Answer Supervision Type:

Polarity Reversal or Valid Call
or
Valid Call with Polarity Reversal

Caller ID?

Yes or No

Hybrid Balance:
Signaling:

DTMF or Dial Pulse

Trunk Group Number:
User name:

Trunk Group Programming
Record the following information in Table 8 for each trunk group you want to program.
Table 8: Trunk Group Programming
Information Required

Programming Plan

Phones with Day Answer Access:

Phones with Night Answer Access:

Phones with Day Ring In:

Phones with Night Ring In:

Toll Restriction Classes of Service:

Trunks in Trunk Groups:

Administrator Phone Guide

Default Feature Codes
Each of the station features is assigned a feature code. Using the station’s dialpad, these codes
are entered to select trunks, process calls, and use special features. The following tables show
default feature code values:






Administrator Feature Codes on page 58
Diagnostics Feature Codes on page 59
Phone Feature Codes on page 63
Trunk Access Codes on page 62

Administrator Feature Codes
Table 9 summarizes feature codes accessible on administrator phones only.
Table 9: Administrator Feature Codes
Feature Name

Code
U.S. (Eur.)

Definition

Clear Network Alarm

9851

Clears network-wide alarms on every node in the network, but
will not affect system alarms. The Clear Network Alarm feature
code may be entered on any node in the network, but the Send
Network Alarms flag must be set for the administrator to clear
alarms on other nodes in the network.

Clear System Alarm

9850

Clears all local and network-wide system alarm displays on your
node.

Diagnostics On/Off

9900 (9100)

Enables or disables system diagnostics mode to perform
diagnostics functions such as freezing or unfreezing the
database, printing message logs, and seizing a device for
troubleshooting purposes.
Because diagnostics mode affects system performance, you
should run the diagnostics program when the system is idle.

Enable Network Day

9862

Places any or all remote nodes into day mode (you are prompted
for the node number).

Enable Network Night

9861

Places any or all remote nodes into night mode (you are
prompted for the node number).

Modem Disable

9867

Disables the internal modem; used in conjunction with the
assigned extension number of the modem.

Modem Enable

9866

Enables the internal modem; used in conjunction with the
assigned extension number of the modem.
Page 1 of 2

Reference

Table 9: Administrator Feature Codes (continued)
Feature Name
Modem Reset

Code
U.S. (Eur.)

Definition

9869

Resets the internal modem when the modem fails to answer an
incoming call or to synchronize with an external modem.

NOTICE
Database corruption could occur if the modem is reset during a
DB Programming session. Mitel recommends that you assign the
modem extension to a Speed Dial button.
Night Ring On/Off

9860

Places system in night mode or cancels night mode. While in
night mode, the night toll and trunk restriction lists are used.

Periodic Diagnostics
On/Off

9825

Periodic diagnostics extends and improves the functionality and
checks and reconciliations performed on various resources in
the system.

Program System Speed
Dial

9801

Programs system-wide Speed Dial numbers when followed by
location codes (000–999 or 0000-4999).

Set Network Date/Time

9810

Programs the time and date for all nodes in the system. Local
time and date can also be reset by individual nodes.

Set Time/Date

9800

Programs system time and date.

Synchronize Network
Time

9811

Synchronizes the minutes past the hour across the network.
If a node's time is off by more than 30 minutes, synchronizing the
minutes may cause the hour to change. Also, network time is
automatically synchronized every day at 12:30 AM (00:30),
using the time setting on the node with the lowest number.
Page 2 of 2

Diagnostics Feature Codes
You must use the administrator phone and enter the Diagnostics Mode feature code (9900)
[9100 in Europe] before you can use the feature codes summarized in Table 10.
Table 10: Diagnostics Feature Codes
Feature Name

Code
U.S. (Eur.)

Compression On/Off

9982 (9182)

Compresses call processing messages sent to DB Programming,
speeding up transfers. You should not disable this feature unless
instructed to do so by support personnel.

Compression Statistics

9981 (9181)

Dumps various statistics related to the DB Programming
compression algorithm. This feature should be used only when
directed to do so by support personnel.

Definition

Page 1 of 4

Administrator Phone Guide

Table 10: Diagnostics Feature Codes (continued)
Feature Name

Code
U.S. (Eur.)

Definition

Diagnostic –
ASAI Snoop Off

9926 (9126)

Turns off the ASAI output to Message Print. ASAI is the protocol
the system uses to talk to DB Programming and the AVDAP.
Turning this feature on helps the support personnel debug the
messaging between Call Processing and DB Programming or Call
Processing and the AVDAP.

Diagnostic –
ASAI Snoop On

9927 (9127)

Turns on the ASAI output to Message Print. ASAI is the protocol
the system uses to talk to DB Programming and the voice
processing system. Turning this feature on helps the support
personnel debug the messaging between Call Processing and DB
Programming or Call Processing and the AVDAP.

Diagnostic –
Dump Extension

9933 (9133)

Allows a field technician to dump a device or structure when
debugging a problem. The system dumps the internal data
structures for that extension to message print. If you press the
pound button (#) you are prompted for a command. The
command allows you to enter an alphanumeric string of the
structure to dump.

Diagnostic –
Dump Node Information

9936 (9136)

Pressing the Dump Node Information feature code dumps
specified node information to Message Print for diagnostic
purpose. When the system prompts for a node number, enter the
applicable node number or zero (0) for all nodes within a network.
If the node does not exist, an error message saying INVALID
NODE NUMBER appears and prompts you for a node number
again.
After entering a node number, the system displays a confirmation
message on the phone display. This helps you analyze which
nodes are up and which nodes are down (the word ‘down’ does
not mean that the node is completely down, it simply means the
node is unreachable). For Example:
If all nodes are up, the display shows ALL NODES ARE UP X. The
‘X’ represents the total number of the nodes.
If node 3 and 5 of a 5-node network are down, the display shows
# NODES DOWN 2 3 5.

Diagnostic –
Heap Dump

9943 (9143)

For internal engineering use only.

Diagnostic –
Heap Statistics

9947 (9147)

This feature code outputs miscellaneous heap information to
Message Print as well as putting up a message on the phone that
indicates the percentage of available dynamic heap memory. This
feature code is useful in determining if the system is losing heap
memory and how quickly the system may be losing it.
Page 2 of 4

Reference

Table 10: Diagnostics Feature Codes (continued)
Feature Name
Diagnostic –
ISDN View

Code
U.S. (Eur.)
9948 (9148)

Definition
This feature code toggles through the three different ISDN view
output modes.
Entering the feature code the first time puts the ISDN view feature
into headers only mode. In this mode the system outputs all ISDN
messages to Message Print in header format (that is, it does not
contain any ISDN information elements).
Entering the feature code the second time puts the ISDN view
feature into full mode. In this mode the system outputs all ISDN
message to Message Print in full format (that is, each ISDN
information element).
Entering the feature code one more time turns this feature off.

Diagnostic –
Major Reset

9962 (9162)

For internal engineering use only.

Diagnostic –
Mark As Leaks

9945 (9145)

For internal engineering use only.

Diagnostic - Mark As
Quiescent

9946 (9146)

For internal engineering use only.

Diagnostic –
Minor Reset

9964 (9164)

For internal engineering use only.

Diagnostic –
Network Freeze Zone
System Histories

9939 (9139)

The system fault history for any freeze zone in the network can be
halted (frozen) or re-enabled using these feature codes when
diagnostics mode is enabled. The fault history can then be
extracted from each zone and used by service personnel when
troubleshooting the system.

Diagnostic –
Network Unfreeze Zone
System Histories

9989 (9189)

Diagnostic –
Network Groups

9963 (9163)

Allows you to verify that the Network Groups on the local node are
programmed properly. When 9963 is entered at an administrator’s
phone, the telephone system initiates pings from each IP device
on the local node and determines if the other devices respond to
the ping. If a device does not respond to the ping or if a firewall is
detected, the system issues a Message Print message.

Diagnostic –
Print Auxdata

9972 (9172)

(Not Programmable) Sends a report to a designated printer or file
that shows system reset history information to be used for
troubleshooting purposes.

Diagnostic –
Print Message Log

9975 (9175)

(Not Programmable) Sends a report to a designated printer or file
that lists system error messages to be used for troubleshooting
purposes.

Diagnostic –
Print Network Log

9976 (9176)

This feature code prints the network log to message print. This
feature is useful in determining the system of a networked system.

Diagnostic –
Query Node Traffic

9978 (9178)

Using this feature code you can query the status of various
devices on the system based on the status of the traffic flags in
DB Programming. The output is sent to Message Print.
Page 3 of 4

Administrator Phone Guide

Table 10: Diagnostics Feature Codes (continued)
Feature Name
Diagnostic –
Show Version

Code
U.S. (Eur.)
9928 (9128)

Definition
To check the call processing software version at an
administrator's phone, you can enable diagnostics mode, then
enter this feature code to view the version and date of the call
processing software.
However, feature code 9928 displays the firmware version of the
phone if it is in SIP mode.

Diagnostic –
SIP View

9987 (9187)

Allows you to change the system wide SIP output value. Options
include No Output, Headers, and Full Output.

Diagnostic –
Spare 1–3

9910–9912
(9110–9112)

For internal engineering use only.

Diagnostic –
System History

9974 (9174)

For internal engineering use only.

Diagnostic –
View Displays

9983 (9183)

For internal engineering use only.

Program Database

9932 (9132)

Can be used for programming phone, system, and trunk
parameters.

Seize Device

9973 (9173)

Used during troubleshooting to seize a specific trunk or phone by
indicating the board number, port number, and device number.

System History –
Freeze

9993 (9193)

System History –
Unfreeze

The system fault history can be frozen or unfrozen using these
feature codes when diagnostics mode is enabled. Fault history is
used by service personnel when troubleshooting the system.

9998 (9198)
Page 4 of 4

Trunk Access Codes
Table 11 lists trunk access codes used to select trunks when placing outgoing calls.
Table 11: Trunk Access Codes
Feature Name

Code
U.S. (Eur.)

Definition

Automatic Route Selection
(ARS)

92000

Allows the system to select the route wanted for placing a call,
as programmed in the database.

Trunk Group Access 1–208

92001–92208

Selects an available trunk from a programmed group of trunks
for placing an outside call.

Emergency Call

911
(999/112 or
as applicable)

Entering this feature code selects an outgoing trunk and
automatically dials the programmed Emergency Call number,
which is routed by default out Trunk Group 1.

Outgoing Call

Selects an outgoing trunk according to the programmed
outgoing access mode for that phone.

Reference

Phone Feature Codes
Table 12 lists phone feature codes.
Table 12: Phone Feature Codes
Feature Name

Code

Definition

Account Code –
All Calls Following

391

Allows the phone user to enter a forced or optional account code
that will apply to all calls following the entry of this feature code and
will appear in the SMDR. To disable the All Calls Following feature,
the feature code is entered again without an account code.

Account Code – Optional

390

Allows the phone user to enter an optional account code for SMDR
reports during an outside call.

ACD Agent Login
ACD Agent Logout
ACD Agent Login/Logout Toggle

326
327
328

These feature codes allow an ACD hunt group member (agent) to
log into and out of one or more ACD hunt groups. The agent will
only receive calls through the ACD hunt group while logged in.

ACD Agent Wrap-Up Terminate

329

When an ACD agent completes a call, no other ACD hunt group
call will ring at the phone until the ACD Wrap-Up Timer expires or
the agent enters this feature code to terminate the wrap-up
session.

Activate Door Relay

332

If enabled, activates a door relay switch on the system to unlock a
door (i.e., “buzz” it open).

Agent Help

375

The Agent Help feature allows a phone user to request help from
a designated “Agent Help Extension” during a two- or three-party
call.

Agent Help Reject

376

When a request-for-help call rings, the Agent Help Extension can
choose to join the call or enter this feature code to reject the
request.

Answer (Ringing Call)

351

Answers the call that has been ringing or holding the longest at
that phone.

Audio Diagnostics

320

When initiated, users are prompted to answer questions about the
audio problems by pressing specific keypad buttons.

Automatic CO Access On/Off

360

(Not used on single line phones) Allows the phone user to
determine how ringing outside calls will be answered: simply by
lifting the handset or pressing the Speaker button (automatic
answer), or by lifting the handset or pressing the Speaker button
and pressing a Call button, individual trunk button or the ANSWER
button.

Automatic IC Access On/Off

361

(Not used on single line phones) Allows the phone user to
determine how ringing intercom calls will be answered: simply by
lifting the handset (automatic answer), or by lifting the handset and
pressing the IC button (or a Call button, if there is no IC button).

Automatic Trunk Answer

350

Using this feature code, phone users with allowed answer can pick
up trunks that are ringing into the system, but that are not actually
ringing at their phones. This feature does not pick up transferred
calls or recalls that are ringing at the phone.
Page 1 of 6

Administrator Phone Guide

Table 12: Phone Feature Codes (continued)
Feature Name

Code

Definition

Background Music On/Off

313

(Not used on single line phones) Turns on and off background
music heard through the phone speaker.

Barge-In

386

Allows the supervisor to barge-in on a call to help the hunt group
member/agent.

Call Forward All Calls

355

Immediately forwards all calls to another phone or to an outside
phone number.

Call Forward If Busy

357

Immediately forwards all calls to another phone or to an outside
phone number when the phone is in use.

Call Forward If No Answer

356

Forwards all calls to another phone or to an outside phone number
if not answered within a predetermined time.

Call Forward If No Answer/Busy

358

Forwards all calls to another phone or to an outside phone number
if not answered within a predetermined amount of time, or
immediately if the phone is in use.

Call Logging

333

Allows users of display phones to view missed, received, and
dialed calls.

Change Language

301

A phone user can change the assigned language for the phone by
entering the Change Language feature code while the phone is
idle.

CO Hookflash

330

Sends a timed hookflash over the trunk while on an outside call
(includes conference calls).

Connects from three to four parties in an Ad Hoc Conference,
which consists of any combination of inside and outside parties.

Data

340

Allows operation of a data device attached to a digital telephone.
Requires a modem-equipped data device. Supported on 5000 CP
systems equipped with appropriate digital interface equipment.

Default Station

394

This single feature code cancels account codes for all calls
following, Do-Not-Disturb, manual call forwarding, background
music, ring intercom always, and queue requests; restores
handsfree mode, pages, hunt group calls, and system forwarding;
and returns phone volumes to default values.

Directories

307

(Display phones Only) Allows display phone users to search for
extension numbers or System Speed Dial numbers. The number
can then be dialed, if appropriate.

Conference

Display Hardware Serial Number

(Display phones Only) When the phone user enters this feature
code, the phone displays the system’s license key ID.
Page 2 of 6

Reference

Table 12: Phone Feature Codes (continued)
Feature Name

Code

Definition

Display Outside Party Name
On/Off

379

(Display phones Only) When the phone user enters this feature
code, while connected to a CO call that has outside party name
information, the display will toggle between the caller’s name and
number. If there is no outside party name or the Expanded CO Call
Information On Displays flag is disabled, the user will hear a burst
of reorder tone and see the CANNOT ACCESS FEATURE
display. If the Display Outside Party Name On/Off feature code is
programmed in a user programmable button with a lamp, the lamp
will be lit when the outside party name is enabled and off when the
outside party number is enabled.

Display Time/Date (ITP)
Show IP Address (SIP)

300

(Display phones Only) Temporarily displays the system date and
time, user name, and extension number during a call or when
other displays are shown.
Feature code 300 displays the IP Address of a phone if it is in SIP
mode.

Do-Not-Disturb
Do-Not-Disturb Cancel
Do-Not-Disturb On/Off

370
371
372

The Do-Not-Disturb feature code halts all intercom calls,
transferred calls, and pages to the phone. The Cancel code
returns the phone to normal operation. The on/off code can be
used to turn Do-Not-Disturb on or off.

Do-Not-Disturb Override

373

(Not used on single line phones) If enabled in the database, allows
the phone user to break through another phone’s Do-Not-Disturb
mode when placing an intercom call.

Dynamic Extension Express On
Dynamic Extension Express Off
Dynamic Ext. Express On/Off

363
362
364

Allow the user to enable or disable the Dynamic Extension
Express (formerly called Personal Call Routing) feature.

Dynamic Ext. Express – Handoff

388

Provides the following functions:
Push: Allows the user to push an active call from his or her main
extension to an associated destination without disconnecting
audio.
Pull: Allows the user connected to an active call on a mobile or
home phone to pull the call back to his or her main extension.

Enhanced Speakerphone Enable

310

(Digital telephones only) When entered at a digital telephone, this
feature code enables the enhanced speakerphone. Digital
telephones can also use the Special button + Speaker buttons.

Feature Key Default

395

(Not used on single line phones) Phones have userprogrammable feature buttons that can be set to enter feature
codes. This code returns the user-programmable buttons to the
database default values.

Group Listen

312

(Not used on single line phones) Allows a user to transmit a
conversation over the phone speaker while in handset or headset
mode.

Handsfree On/Off

319

(Not used on single line phones) Disables/enables the phone’s
handsfree intercom answering. Incoming intercom calls ring as
private calls if handsfree answering is disabled.
Page 3 of 6

Administrator Phone Guide

Table 12: Phone Feature Codes (continued)
Feature Name

Code

Definition

Headset Enable
Headset Disable
Headset On/Off

315
316
317

(Not used on single line phones) The enable code signals the
system that a headset has been connected to the phone. The
disable code returns the phone to normal operation. The on/off
feature code can be used to toggle the feature on or off.

Hold – Individual

336

Places a call on hold so that it can be picked up directly at that
phone or through a reverse transfer from any other phone.

Hold – System

335

Places an outside call on system hold. It can be picked up directly
at any phone that has an individual trunk button and has allowedanswer and/or outgoing access for that trunk, or by the phone that
placed it on hold. (If used on conference or intercom calls, the
system places the call on individual hold.)

Hot Desk On/Off

348

Allows the phone user to log on to a Hot Desk-enabled base phone
or log off of a Hot Desk session.

Hunt Group Remove
Hunt Group Replace
Hunt Group Remove/Replace

322
323
324

Removes the phone from its assigned hunt group(s) or places it in
again. Does not affect non-hunt group calls. The remove/replace
feature code can be used to toggle the feature.

LCD Contrast Adjustment

303

Adjusts the LCD contrast on the display. The phone must be idle
to use this feature.

Message

365

This feature code is used for leaving and retrieving a message
waiting indication at a called phone or the called phone’s message
center. Depending on how the message was left, the called phone
user either retrieves the message from his/her message center or
from the phone that left the message.

Message – Cancel

366

Allows the phone user to cancel a message waiting indication that
he or she left at another phone.

Message – Cancel Current

368

Cancels a message waiting indication that is waiting at the phone
without requiring the user to respond to it.

Message – Silent

367

Leaves a Message Waiting indication at a phone without first
placing an intercom call.

Mute On/Off

314

(Not used on single line phones) Turns the microphone on or off
during a call. If muted, the phone user can hear the other party, but
the party cannot hear the phone user.

Page

When followed by a paging zone code (0–9 or 0–49), it allows
announcements to be made through phone speakers and any
external paging speakers in the page zone.

Page On/Off

325

(Not used on single line phones) Halts pages through the phone
speaker or allows them to be received again.

Program Buttons

397

(Not used on single line phones) User-programmable feature
buttons and Station Speed Dial buttons can be programmed using
this feature code.
Page 4 of 6

Reference

Table 12: Phone Feature Codes (continued)
Feature Name

Code

Definition

392

The station passcode is used for the Remote Programming
feature. The passcode can be changed by entering the Program
Station Passcode feature code at the phone or when using the
Remote Programming feature.

Requests (or cancels) an automatic callback when a busy trunk or
phone becomes available.

Record-A-Call

385

If the system is programmed with a Record-A-Call application, the
phones can be programmed to use the Record-A-Call feature. It
allows users to enter a feature code whenever they want to record
an ongoing call in their designated Record-A-Call mailbox. Users
can retrieve the recorded messages later, just as they would any
other mailbox messages.

Redial

380

Redials the last outside phone number dialed or saved at the
phone (up to 48 digits). Also used to save numbers at phones
programmed for last number saved.

Redirect Call

331

Allows the phone user to route ringing outside, intercom, and
camped on calls to another phone, hunt group, or outside number.
Routing of the redirected call is still subject to trunk and toll
restrictions. This feature provides these options in addition to the
currently available options which allow the phone user to redirect
calls to Voice Mail or Do-Not-Disturb.

Reminder Message
Reminder Message Cancel

305
306

(Not used on single line phones) The phone user can set reminder
messages that signal the phone at specific times. Or, the user can
cancel all reminder messages for the phone.

Remote Configuration – Disable

343

Reserved for controlled introduction. Disables the Remote
Configuration feature. The VPN connection from the Remote
Proxy Server to the 5000 CP is terminated.

Remote Configuration – Display
License Key

347

Reserved for controlled introduction. Displays the license key ID
(HASP key) for the 5000 CP.

Remote Configuration – Enable

342

Reserved for controlled introduction. Enables a Remote
Configuration session. The Virtual Private Network (VPN)
connection from the 5000 CP to the Remote Proxy Server is
initiated.

Remote Configuration – Reset

344

Reserved for controlled introduction. Resets a Remote
Configuration session. The VPN connection from the 5000 CP to
the Remote Proxy Server is reset.

Remote Programming

359

Allows a user to place a phone in DND mode, forward the phone’s
calls, or change the passcode; either from another phone or
through DISA.

Program Station Passcode

Queue Request

Reverse Transfer (Call Pick-Up)
Review Keys

4
396

Picks up a call ringing or holding at a phone or hunt group.
(Not used on single line phones) User-programmable feature
buttons and Station Speed Dial buttons can be viewed using this
feature code.
Page 5 of 6

Table 12: Phone Feature Codes (continued)
Feature Name

Code

Definition

Ring Intercom Always On/Off

377

Enables/disables the feature that allows the phone to always place
private (non-handsfree) intercom calls.

Ring Tone Selection

398

(Not used on single line phones) Selects the type of ringing alert
tone that will be heard from the phone.

Routing Off

304

Disables System OAI Offering Control for third-party applications.
This feature requires you to enter a passcode. Once you disable
routing, you cannot enable it again (i.e., only the third-party
application can enable routing).

Station Monitor

321

(Hunt Group supervisors only) Allows a designated hunt group
supervisor to monitor a call of anyone in the associated hunt
group.

Station Speed Dial
Station Speed Dial Programming

382
383

Dials/programs one of the 10 Station Speed Dial numbers when
followed by a location code (0–9).

Steal

387

Allows the supervisor to take away a call from the hunt group
member/agent.

Switch Keymap

399

(Not used on single line phones) Allows a phone user to switch
between standard and alternate keymaps.

System Forward Enable
System Forward Disable
System Forward On/Off

352
353
354

Enables or disables the database-programmed System
Forwarding feature for this phone. The on/off feature code can be
used to toggle the feature on or off.

System Speed Dial

381

Dials one of the 1000-5000 System Speed Dial phone numbers
when followed by a location code (000–999 or 0000-4999). Also
used for reviewing System Speed Dial numbers.

Transfer to Hold

346

Transfers a call to another phone and places it on individual hold
so that it does not ring or send call waiting signals until it recalls.

Transfer to Ring

345

Transfers a call to another phone or to an outside phone number.
Page 6 of 6

Index

Index
A
Administrator
feature codes 58
phone
enabling or disabling 18
password, programming 25
troubleshooting 53
phone troubleshooting 53
programming planning sheets 4
types 3
Alarms
clearing 44
descriptions 44
minor 44
network 43
system 43
Answer Supervision Type, programming 31
Attendant phones, enabling or disabling 19
Automatic
daylight-saving time 14
Route Selection, ARS-only Class of Service 21
Automatic Route Selection, ARS-only Class of
Service 22

B
Busy Out, programming 35

C
Caller ID, programming 32
Capacities, network 5
Class of Service
ARS only 21, 22
European values 22
Clearing alarms 44
Codes
administrator feature 58
diagnostics feature 59
phone feature 63
trunk access 62

DND messages
programming 26
programming planning sheets 54
DND messages, Japanese language 26, 27

E
Emergency calls, toll restriction override 20
English, multicultural references 6
Extension numbers
changing 28
swapping 29

F
Feature codes
administrator 58
diagnostics 59
phone 63
Flowcharts
Station programming 24
System programming 30
Trunk programming 40
Freeze and unfreeze
network history 49
system history 49

H
History
network 49
system 49
Hookflash, speed dial 16

I
Individual trunk programming planning sheets 57
Internal modem
enabling and disabling 46
resetting 46

J
Japanese language
DND messages 26, 27

M
D
Day Mode, setting 13
Day or Night Answer Access, programming 36
Day or Night Ring-in, programming 37
Device, seizing 47
Diagnostics feature codes 59

Major alarms 43
Messages
DND, programming 26
Reminder, changing 27
Minor alarms 44
Mode, Day or Night 13

Administrator Phone Guide

Modem
internal, enabling and disabling 46
internal, resetting 46
Multicultural English references 6
Multi-node configuration 13

N
Network
alarms 43
capacities 5
history, freezing and unfreezing 49
single and multi-node configurations 13
synchronizing time 15
Night Mode, setting 13

P
Passwords, administrator phone 25
Pause, speed dial 16
PBX trunks, speed dialing 16
Phone
attendant, enabling or disabling 19
extension
numbers, changing 28
user names, programming 20
Phone feature codes 63
Programming planning sheets
administrator phone password 54
DND messages 54
individual trunk programming 57
phone information 54
Reminder messages 55
station extension numbers 56
swapping stations 56
trunk groups 57
Provider information 53

swapping, programming planning sheets 56
Synchronize network time 15
System
alarms 43
date and time, setting 14
history, freezing and unfreezing 49
programming options 25
Speed Dial
deleting names or numbers 16
toll restriction override 20
using 16

T
Time
daylight saving, automatic 14
setting 14
Toll restrictions
COS override for emergency calls 20
programming 20
Troubleshooting
administrator phone 53
administrator phone features 53
Trunk groups
assigning trunks to 34
Day or Night Answer Access, programming 36
Day or Night Ring-in, programming 37
programming planning sheets 57
trunk lists, programming 39
Trunks
access codes 62
Answer Supervision Type, programming 31
assigning to trunk groups 34
Busy Out, programming 35
Caller ID, programming 32
polarity reversal 31
Valid Call Timer 31

R
Reminder Messages
changing 27
programming planning sheets 55

S
Single node configuration 13
Speed dial
pauses and hookflashes 16
System 16
Stations
numbers, programming planning sheets 56

U
User names, programming 20

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Title                           : Mitel 5000 CP v5.0 Phone Administrator Guide
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Mitel 5 Users Manual 5000 CP V5.0 Phone Administrator Guide

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