Mitel 5 Users Manual 5000 CP V5.0 Phone Administrator Guide

5 to the manual 9ab2e26d-e6f5-494d-a6ce-6e7971a501d4

2015-01-21

: Mitel Mitel-5-Users-Manual-350345 mitel-5-users-manual-350345 mitel pdf

Open the PDF directly: View PDF .
Page Count: 80

Quick Reference Guide
Chapter 1 Introduction
Chapter 2 Phone and System Administration
Appendix A Reference
- Troubleshooting Tips
  - System Administrator and Provider Information
  - Administrator Troubleshooting Tips
- Programming Planning Sheets
Index

jfqbi

RMMM=`m=`çããìåáÅ~íáçåë=mä~íÑçêã

^Çãáåáëíê~íçê=mÜçåÉ=dìáÇÉ

oÉäÉ~ëÉ=RKM

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted

by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should

not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its

affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions

of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or

mechanical - for any purpose without written permission from Mitel Networks Corporation.

Trademarks

Mitel, SX-200, and SUPERSET are trademarks of Mitel Networks Corporation.

Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated.

Other product names mentioned in this document may be trademarks of their respective companies and

are hereby acknowledged.

Administrator Phone Guide

Release 5.0

®,™ Trademark of Mitel Networks Corporation

System and Diagnostics Administrator Features

Quick Reference Guide

This guide provides information for frequently used administrator phone features. For more information about these

and other features, refer to the main Administrator Phone Guide.

Enabling or Disabling System

Diagnostics Mode

While on-hook, enter the Diagnostics Mode feature code

(9900 or 9100) to enable/disable diagnostics mode.

DIAGNOSTICS ON/OFF appears. Then enter one of the

following diagnostics feature codes shown below.

Default Administrator Feature Codes

Use the administrator phone to program the following

system features.

Setting the System Day or Night Mode

Dial 9860. NIGHT MODE IS ON (or OFF)

appears followed by THE SYSTEM IS IN NIGHT

MODE, if the system is in Night Mode. In Day

Mode, the display returns to the idle state.

Responding to Alarm Messages

1. When a minor alarm indication appears, write

down the alarm information.

2. While on-hook, dial 9850 (Clear System Alarm)

or dial 9851 (Clear Network Alarm).

3. Look up the alarm in the administrator guide and

take the appropriate action.

Feature Name Code

(U.S./Eur.)

Diagnostic – ASAI Snoop Off 9926/9126

Diagnostic – ASAI Snoop On 9927/9127

Diagnostic – Dump Extension 9933/9133

Diagnostic – Dump Node Info 9936/9136

Diagnostic – Heap Dump 9943/9143

Diagnostic – Heap Statistics 9947/9147

Diagnostic – ISDN View 9948/9148

Diagnostic – Major Reset 9962/9162

Diagnostic – Mark as Leaks 9945/9145

Diagnostic – Mark as Quiescent 9946/9146

Diagnostic – Minor Reset 9964/9164

Diagnostic – Network Freeze Zone -

System Histories 9939/9139

Diagnostic – Network Groups 9963/9163

Diagnostic – Network Unfreeze Zone

- System History 9989/9189

Diagnostic – Print Auxdata 9972/9172

Diagnostic – Print Message Log 9975/9175

Diagnostic – Print Network Log 9976/9176

Diagnostic – Query Node Traffic 9978/9178

Diagnostic – Show Version 9928/9128

Diagnostic – SIP View 9987/9187

Diagnostic – Spare 1–3 9910-9912/

9110-9112

Diagnostic – System History 9974/9174

Diagnostic – View Displays 9983/9183

Seize Device 9973/9173

System History Freeze 9993/9193

System History Unfreeze 9998/9198

Feature Name Code

(U.S./Eur.)

Automatic Diagnostics Delivery On/Off 9823

Clear Network Alarm 9851

Clear System Alarm 9850

Compression On/Off 9982/9182

Compression Statistics 9981/9181

Diagnostics On/Off 9900/9100

Enable Network Day 9862

Enable Network Night 9861

Modem Disable 9867

Modem Enable 9866

Modem Reset 9869

Night Ring On/Off 9860

Periodic Diagnostics On/Off 9825

Program Database 9932/9132

Program System Speed Dial 9801

Set Network Date/Time 9810

Set Time/Date 9800

Synchronize Network Time 9811

Setting the System or Network Date

and Time

1. Dial 9800 (single node) or 9810 (multi-node).

The programmed date appears.

2. Use the dial pad buttons to enter the month, day,

and year. For example, enter 020308 for

February 3, 2008.

3. Use the dial pad buttons to enter the time in

hours and minutes. For example, enter 0900 for

9:00.

4. If the system is set for 12-hour display format,

SELECT AM OR PM appears. Press 1 (or the

AM menu button) for A.M. or press 2 (or the PM

menu button) for P.M. SYSTEM DATE AND

TIME UPDATED appears.

Synchronizing Network Time

Dial 9811. NETWORK TIME SYNCHRONIZED

appears.

Programming System Speed-Dial

Numbers

1. Dial 9801. PROGRAM SYS SPD # <number

range> appears.

2. Enter the System Speed Dial location code

(000–999 or 0000–4999). ENTER NAME

<current name> appears.

3. Enter the name or leave the existing name. See

the table below for dial pad characters.

4. Press # or the ACCEPT menu button. ENTER

NUMBER appears.

5. Enter the number, up to 48 digits, using one of

the following methods:

 Press the REDIAL menu button to enter the

last external number dialed or saved.

 Use the dial pad to enter the number. In

Numeric Mode, you can press # to enter a

hyphen (-) or press * to enter a colon (:). If

you make a mistake, press the backspace

button to delete the last characters entered.

6. Press # or the ACCEPT menu button to save the

number. SYS SPD BIN # <number> UPDATED

appears.

Number of Times Dialpad Button is Pressed

Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

1: - / , . ; ( ) & + * ! ? # 1

2ABC2abc

3D E F 3 d e f

4GH I 4 g h i

5J K L 5 j k l

6MNO6mn o

7P Q R S 7 p q r s

8TUV8 t uv

9W X Y Z 9 w x y z

NOTE

The chart above applies to the Mitel 52xx/53xx IP phones, 8660 IP phone, and 8528, 8568, and

8560 digital telephones when equipped with version 5.0 or later software. Charts for other supported

languages and other supported phones are located in the main Administrator Phone Guide and the

latest phone user guides.

Table of Contents

iii

Chapter 1: Introduction

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Feature References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Previous Software and Hardware Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Administrator Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System Networks and Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Multicultural English References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 2: Phone and System Administration

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Phone Feature Button Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Supported Languages and Dial pad Character Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Custom Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Phones Supporting Newer Character Bitmaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Phones Supporting Old Character Bitmaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Phones Supporting Japanese Character Bitmaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Single-Node and Network (Multi-Node) Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System Day and Night Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting a Single-Node System in Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Selecting Nodes for Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting the System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Synchronizing Network Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Configuration Assistant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Station (Phone) Programming Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Enabling or Disabling Other Phones as Administrator Phones . . . . . . . . . . . . . . . . . . . . . . . . .18

Enabling or Disabling Attendant Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Programming Extension User Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Programming Phone Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

System Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Entering an Administrator Phone Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Administrator Phone Guide

Changing Do-Not-Disturb (DND) Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Changing Default Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Changing Phone Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Swapping Phone Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Individual Trunk Programming Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Programming the Trunk Answer Supervision Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Programming Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Programming the Hybrid Balance Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Programming DTMF or Dial Pulse Signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Programming Trunk Group Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Programming the Busy Trunk Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Trunk Group Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Programming Trunk Group Day or Night Answer Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Programming Trunk Group Day or Night Ring-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Programming Trunk Group Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Programming Trunk Group Trunk Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Alarm Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Network Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Alarm Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Responding to Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Internal Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Enabling or Disabling the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Resetting the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Running Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Seizing a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

History Freezes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Freezing or Unfreezing the System History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Freezing or Unfreezing the Network History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Table of Contents

Appendix A : Reference

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Programming Planning Sheets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Administrator Phone Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Do-Not-Disturb Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Changing Station Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Swapping Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Individual Trunk Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Trunk Group Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Administrator Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Diagnostics Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Trunk Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Phone Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

`Ü~éíÉê=N

fåíêçÇìÅíáçå

Administrator Phone Guide

Introduction

Overview

This guide provides instructions on using your administrator phone to perform basic user and

system administration on the MItel 5000 Communications Platform (CP). For quick access to

frequently used feature instructions, you can use the removable Quick Reference Guide

included with this guide.

You must have access to an administrator phone to perform tasks described in this guide. This

is a phone designated to perform system and phone administrative tasks. The system

administrator assigns the administrator phone in the 5000 CP Database (DB) Programming

application. See “Administrator Types” below.

For ease of use when programming administrator features and managing system alarm

messages, Mitel recommends using a display phone, such as the 5340 IP phone, 5360 IP

phone, 8662 IP phone, 8660 IP phone, 8568 digital telephone, or 8560 digital telephone. You

cannot use a single line (analog) phone as an administrator phone. See “Phone Feature Button

Differences” on page 9 for more details about these phones.

Administrator Types

The following administrator types are referenced in this guide:

•Phone administrator: Uses the administrator phone to perform administrative functions

such as changing system modes, managing alarms, and programming basic phone

features.

• Voice Mail administrator: Uses the administrator voice mailbox to perform end-user level

voice mail administration. Refer to the appropriate Voice Mail Administrator Guide for more

information.

• For Enterprise® Messaging and Unified Voice Messaging (previously known as Basic

Voice Mail), see the Unified Voice Messaging and Enterprise Messaging Administrator

Guide, part number 580.8009.

• For NuPoint Unified Messaging (UM), see the NuPoint documentation at Mitel Online

Web site (http://www.edocs.mitel.com). For NuPoint administration, refer to the Web

Console Help and the Technical Documentation Online Help.

•System administrator: Uses the 5000 CP DB Programming application to configure all

phone system and voice mail features for your organization. Your system administrator

may be on site, or you may rely on your local MItel provider (the company that installed

your phone system and now services it) for system administration. All sales, service, and

technical support are handled at the local level by your authorized Mitel provider. If you do

not know the contact information for your local provider, use the “Partners – Mitel Partner

Locator” link at the top of the Mitel Web site (www.mitel.com) to locate your nearest office.

•Network administrator: Maintains the network and performs network-related tasks.

Administrator Phone Guide

Additional References

The following references contain additional information.

Feature References

The administrator phone functions as both a standard system phone and an administrator

phone. However, because this guide describes features that are programmed from the

administrator phone only, see the appropriate phone user guides for detailed feature

descriptions and end-user instructions.

Previous Software and Hardware Versions

This guide provides instructions for Mitel 5000 CP v5.0 and later software. You may find that

some features mentioned in this guide do not apply to your system. For more information, see

the hardware or software manuals for your product or software version. Contact your local

authorized Mitel provider (the company that installed your phone system and now services it)

for more information. If you do not have the contact information for your local provider, use the

“Partners – Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate

your nearest office.

Administrator Programming Planning Sheets

You can use the included programming planning sheets to help you plan your site system and

voice mail programming requirements. For programming planning sheets and default system

feature codes, see the “Programming Planning Sheets” on page 54.

Introduction

System Networks and Nodes

Two or more Mitel 5000 CP systems can be connected to form a network, providing a seamless

interface between the systems. For example, a 5000 CP in Phoenix, Arizona can be connected

to another 5000 CP in Tampa, Florida. System users can place calls across the network to

other extensions as if they were in the same building. Each system can have its own time

settings, call configurations, System Speed-Dial contacts, and so on.

In this guide, all references to a network mean two or more connected systems. Each system

in a network is called a node.

The maximum capacities for networking appear in Table 1.

Table 1: System Network Capacities

Network Node or Device Capacity

System Nodes per network 99

Local devices per node 304a

a. The maximum number of phones and trunks that can be installed is limited by the number of voice channels

and system memory resources available.

Off-node devices per node 10,000b

b. Depends on system licensing.

Devices per network 40,000

Administrator Phone Guide

Multicultural English References

This guide is intended for audiences in the United States (U.S.) and in Europe, including the

United Kingdom (U.K.). Because of this dual support, dual references are made to industry

features, standards, and telecommunications terminology, as appropriate throughout the

document. For the purposes of this administrator guide, British English terms are assumed to

apply to other English-speaking European cultures, as well.

For example, the U.S. telecom industry refers to an audio communication line between a public

switching system and a private switching system as a “central office” or “CO” trunk. In the U.K.,

this same type of line is called a “local exchange” trunk. In this guide, these terms appear in a

sentence as, “...central office trunk (local exchange trunk)...”.

This guide does not make a distinction between American English and British English spellings

of common words. Only American English spellings appear in this manual. For example, the

word “analog” is not spelled as “analogue.”

`Ü~éíÉê=O

mÜçåÉ=~åÇ=póëíÉã=^Çãáåáëíê~íáçå

Administrator Phone Guide

Phone and System Administration

Introduction

You can use a designated administrator phone for simple system administrative tasks. Mitel

recommends using a larger-size display phone, such as the Mitel 5340, 5360, 8662, 8660,

8568, or 8560 phone to administer the system. You may notice some feature differences

between the phone types, as described in the following sections.

Phone Feature Button Differences

Table 2 describes differences between the Mitel 5340, 5360, 8662, 8660, 8568, and 8560

phones when using feature buttons to enter dial pad characters or activate features. For ease

of use, this guide refers to buttons in procedures by name rather than using the icon designation.

For example, a procedure may refer to the Backspace button, which can be either the

(Mute) button (models 8662, 8660, and 8560) or the (Hold) button (models 5340, 5360,

and 8568). Refer to the appropriate phone user guide for detailed phone feature descriptions.

Supported Languages and Dial pad Character Descriptions

In addition to U.S. English, U.K. English, Mexican Spanish, and Japanese, v4.0 or later software

supports Canadian (Québec) French. Any of these five languages can be designated as primary

or secondary languages in the system.

The Change Language feature code (default 301) allows phone users to switch between the

system’s designated primary language and the phone’s designated secondary language. After

a language is selected, all of the displays on that phone present the chosen language (except

for diagnostic displays, which are presented in English only, and custom feature and trunk

labels, which are presented as programmed). Likewise, all of the voice prompts on that phone

will present the chosen language (except for Enterprise Messaging, which does not support

Canadian French).

Custom Characters

Various features such as Do-Not-Disturb and Station Speed Dial allow users to enter custom

characters from their phone’s dial pad. Depending on which language the phone is using, the

custom characters may change. The charts on the following pages show which custom

Table 2: Mitel 8560, 8568, 8660, 8662, 5340, and 5360 Phone Button Differences

Button as Referenced in Procedures Mitel 8560, 8660,

and 8662 Mitel 5340 5360, and

8568

Backspace: Moves the cursor to the previous position

when entering characters. (Mute) (Hold)

Forward: Moves the cursor to the next position when

entering characters. (Forward) (Transfer)

Special: Sometimes required to enter feature codes. (Special) (Special)

MUTE

FWD

Administrator Phone Guide

characters the user will enter depending on the number of times each dial pad button is pressed.

Users may now enter both lowercase and uppercase characters instead of the uppercase-only

restriction in place prior to v4.0.

When entering dial pad characters:

• To switch from Alpha Mode to Numeric Mode, press the Message button (the button des-

ignation depends on phone type) or the USE ALPHA MODE/USE NUMERIC MODE menu

button. The Message button and lamp button are lit in Alpha Mode. They are off in Numeric

Mode.

• In Numeric Mode, you can press # for a hyphen (-) or * for a colon (:).

The following table summarizes which phones use which character bitmaps when the system

is equipped with v4.0 or later software. See the following pages for character bitmap charts.

Phones Supporting Newer Character Bitmaps

The Mitel 52xx/53xx IP phones, the 8660 IP phone, and the 8528, 8568, and 8560 digital

telephones are able to support all of the newer character bitmaps required to fully support the

Canadian French and Mexican Spanish languages. When using these phones, the following

charts show which characters the user will enter depending on the number of times each dial

pad button is pressed.

Table 3: Phones and Supported Character Bitmaps with Version 4.0 or Later Software

Phones

Newer Character Bitmaps Older Character Bitmaps

U.S. & U.K. Spanish French

Canadian U.S., U.K.,

Fr-Can Spanish Japanese

52xx/53xx 

8560/8660    

8528/8568  

All Others 

Table 4: Custom Dial Pad Characters — U.S. English and U.K. English

Number of Times Dial Pad Button is Pressed

Button 12345678910 11 12 13 14 15

1 : - / , . ; ( ) & + * ! ? # 1

2ABC2abc

3 D E F 3 d e f

4GHI4ghi

5 J K L 5 j k l

6MNO6mno

7 P Q R S 7 p q r s

8TUV8tuv

9 W X Y Z 9 w x y z

Phone and System Administration

Phones Supporting Old Character Bitmaps

Only the Mitel 52xx/53xx IP phones, the 8660 IP phone, and the 8528, 8568, and 8560 digital

telephones support the newer character bitmaps needed to fully support the Canadian French

and Mexican Spanish languages. However, they continue to support the limited subset of

characters that were available prior to v4.0. When using these other phones, the following

charts show which characters the user will enter depending on the number of times each dial

pad button is pressed.

Table 5: Custom Dial Pad Characters — Mexican Spanish

Number of Times Dial Pad Button is Pressed

Button 12345678910 11 12 13 14 15

1 : - / , . ; ( ) & + * ! ? # 1

2ABC2AbcÁÁ

3 D E F 3 D e f É é

4GHI4Ghi Í Í

5 J K L 5 J k l

6MNO6MnoÑÓñó

7 P Q R S 7 p q r s

8TUV8TuvÚÜúü

9 W X Y Z 9 w x y z

0¡¿ªº0

Table 6: Custom Dial Pad Characters — Canadian French

Number of Times Dial Pad Button is Pressed

Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

1 : - / , . ; ( ) & + * ! ? # 1

2ABC2AbcÀÂÆÇàâæç

3 D E F 3 D e f È É Ê Ë è é ê ë

4GHI4GhiÎÏîï

5 J K L 5 J k l

6MNO6MnoÔŒóœ

7 P Q R S 7 p q r s

8TUV8TuvÙÛÜùûÜ

9 W X Y Z 9 w x y z Ÿ Ÿ

0«»0

Table 7: Custom Dial Pad Characters — U.S. English, U.K. English, and Canadian French

Number of Times Dial Pad Button is Pressed

Button 12345678910 11 12 13 14 15

1 : - / , . ; ( ) & + * ! ? # 1

2 ABC2abc

3 D E F 3 d e f

Page 1 of 2

Administrator Phone Guide

Phones Supporting Japanese Character Bitmaps

The Mitel 52xx/53xx IP phones do not support Japanese characters. However, for all other

phones supported by the system, the following chart shows which Japanese characters the

user will enter depending on the number of times each dial pad button is pressed.

4 GHI 4gh i

5 J K L 5 j k l

6MNO6mno

7 P Q R S 7 p q r s

8TUV8tuv

9 W X Y Z 9 w x y z

Table 8: Custom Dial Pad Characters — Mexican Spanish

Number of Times Dial Pad Button is Pressed

Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

1 : - / , . ; ( ) & + * ! ? # 1

2ABC2Abc

3 D E F 3 D e f

4GHI4Ghi

5 J K L 5 J k l

6MNO6Mnoñ

7 P Q R S 7 p q r s

8TUV8Tuv

9 W X Y Z 9 w x y z

Table 9: Custom Dial Pad Characters — Japanese

Number of Times Dial Pad Button is Pressed

Button 1 2 3 4 5 6 7

1 A I U E O a 1

2KAKIKUKEKO i 2

3SA SHI SU SE SO u 3

4 TA CHI TSU TE TO e 4

5NA NI NU NE NO o 5

6 HA HI FU HE HO tsu 6

7MA MI MU ME MO ya 7

8YAYUYOyu 8

9RA RI RU RE RO yo 9

0 WA WO N pa ba lg 0

Table 7: Custom Dial Pad Characters — U.S. English, U.K. English, and Canadian

French (continued)

Number of Times Dial Pad Button is Pressed

Page 2 of 2

Phone and System Administration

Single-Node and Network (Multi-Node) Configurations

Your system may be a stand-alone system (single node) or it may be connected to more than

one node as a network (multi-node). In some cases, you can use the administrator phone to

configure network node features. See “System Networks and Nodes” on page 5 for more

information.

System Day and Night Modes

Day or Night Mode determines a system trunk access, toll restriction, emergency outgoing

access, and related features for all phones on a node. Active calls are not affected when you

switch to Day or Night Mode.

Setting a Single-Node System in Day or Night Mode

You can set the local node in Day or Night Mode.

To set the Day or Night Mode status for a single-node:

1. Dial 9860. NIGHT MODE IS ON (or OFF) appears followed by THE SYSTEM IS IN NIGHT

MODE, if the system is in Night Mode. If the system is in Day Mode, the display returns to

the idle state.

Selecting Nodes for Day or Night Mode

You can select system nodes for Day or Night Mode.

To activate Night Mode for a specific node:

1. Dial 9861. ENABLE NIGHT MODE ON NODE appears.

2. Enter the node number (01–99), or enter 00 to select all nodes (00 can also be used for a

single-node configuration). ENABLED NETWORK NIGHT MODE appears, followed by

THE SYSTEM (or NODE <number>) IS IN NIGHT MODE.

To activate Day Mode for a specific node:

1. Dial 9862. ENABLE DAY MODE ON NODE appears.

2. When prompted, enter the node number (01–99). To select all nodes or for a single-node

configuration, enter 00. ENABLED NETWORK DAY MODE appears. The display then

returns to the idle state.

Administrator Phone Guide

System Date and Time

You can reset the system time or date when necessary; for example, when the system has

returned to its default state or for daylight-savings time. The date and time are shown on all

display phones and on Station Message Detail Recording (SMDR) reports, which record call

activity data.

If enabled in DB Programming, the Mitel 5000 CP supports Automatic Daylight Savings Time

(British Summer Time, in Europe). If Network Time Protocol (NTP) is enabled for your system,

the network date and time automatically synchronize daily at 12:30 a.m. with an identified atomic

clock. Contact your system administrator for more information.

Setting the System Date and Time

You can change the date and time for an individual node or for the entire network.

To set the system date and time:

1. Dial 9800 (single node) or 9810 (multi-node). The programmed date appears.

2. Use the dial pad buttons to enter the month, day, and year. For example, enter 020311 for

February 3, 2011. The day of the week is automatically calculated and set by the system

when you enter the date. When you have finished, the displays shows the current time. If you

entered the date incorrectly, INVALID DATE appears, and you are prompted to enter a new

date.

If you do not need to change the date, press # or the ACCEPT menu button to skip to the

TIME <programmed time> prompt.

3. Use the dial pad buttons to enter the time in hours and minutes. For example, enter 0900

for 9:00. If you entered the time incorrectly, INVALID TIME appears and you are prompted

to enter a new time.

If you do not need to change the time, press # or the ACCEPT menu button twice to exit.

SYSTEM DATE AND TIME UPDATED appears.

4. If the system is set for 12-hour display format, SELECT AM OR PM (AM=1 PM=2) appears.

Press 1 (or the AM menu button) for a.m. or press 2 (or the PM menu button) for p.m.

SYSTEM DATE AND TIME UPDATED appears.

If you press any button other than 1 or 2, INVALID TIME appears, and you are prompted to

enter a new time.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit programming and cancel any unsaved changes.

Note: For the Japanese language (which is not supported on the 5xxx phones, enter the date as

year, month, day. For example, type 110203 for February 3, 2011. Also, time prompts are reversed,

and you set a.m. or p.m. before setting the hour and minutes.

Phone and System Administration

Synchronizing Network Times

You can synchronize the minutes past the hour across a network configuration without changing

the hour. This is useful when nodes are in different time zones. If a node time is off by more

than 30 minutes, synchronizing the minutes may cause the hour to change. Also, network time

is automatically synchronized every day at 12:30 a.m. (00:30), using the time setting on the

lowest node number.

To synchronize the clocks in all nodes in the network, dial 9811. NETWORK TIME

SYNCHRONIZED appears.

Note: When it is enabled, an NTP synchronization overrides the 5000 CP synchronization on any

node that has NTP enabled (see “System Date and Time” above). Contact your system

administrator for more information.

Administrator Phone Guide

System Speed Dial

You can program System Speed Dial numbers; then any system user can use the System

Speed Dial feature to dial the programmed numbers. (With v3.2 or later software, you can

create system speed dial entries in a CSV file and import/export the entries to/from DB

Programming. See your system administrator for details.)

System Speed Dial numbers can include hookflashes or pauses for dialing a series of numbers.

For example, a Speed Dial number can contain a pause, an access code, and a phone number.

To program or change System Speed Dial numbers and names:

1. Dial 9801. PROGRAM SYS SPD # (000-999 or 0000-4999) appears.

2. Enter the Speed Dial location code (000–999 or 0000-4999). ENTER NAME <current name>

appears.

3. Do one of the following:

• Enter the name (or leave the existing name).

• Press the CLEAR menu button or the backspace button (see page 9) repeatedly to

erase the current name and leave it blank.

4. Press # or the ACCEPT menu button. ENTER NUMBER appears.

5. Enter the number, up to 48 digits, using one of the following methods:

• Press the REDIAL menu button to enter the last external number dialed or saved.

• Use the dial pad to manually enter the number. If you make a mistake, you can press

the backspace button (see page 9) to move the cursor backward and delete the last

characters entered.

6. Press # or the ACCEPT menu button to save the number. You hear a single progress tone

when the number is accepted. SYS SPD BIN # <number> UPDATED appears.

To delete System Speed Dial names or numbers:

1. Dial 9801. PROGRAM SYS SPD # (000–999 or 0000-4999) appears.

2. Enter the Speed Dial location code (000–999 or 0000-4999). ENTER NAME <current name>

appears.

3. Press the CLEAR menu button or the backspace button (see page 9) repeatedly until the

name is deleted, and then press # or the ACCEPT menu button. ENTER NUMBER appears.

At any time, you can press * to return to the previous menu, or press the Speaker button to exit

the programming session and cancel any unsaved changes.

Note: You can press the Special button (see page 9) once for an asterisk (*), twice for a pound

(#), three times for a hookflash (F), or four times for a pause (P).

Note: To use Private Branch Exchange (PBX) trunks in Speed Dial numbers, enter the other

system trunk access codes followed by a pause. The lengths of the hookflash and the pause are

determined by the programmable Central Office (CO) Hookflash and Pause Digit timers.

Phone and System Administration

4. Press the backspace button (see page 9) repeatedly until the number is deleted.

5. Press # or the ACCEPT menu button to exit. SYS SPD BIN # <number> UPDATED appears.

Configuration Assistant

The Configuration Assistant, which was first introduced in v4.0, is a voice-guided configuration

portal that provides easy-to-use, remote access to the following end-user phone configuration

options:

• Dynamic Extension Express (previously known as Personal Call Routing)

• Do-Not-Disturb (DND)

• Call Forwarding

• Meet-Me Conferencing

• Administrator Functions

When a call is placed to Configuration Assistant, the caller is prompted for a station extension

number and passcode (the Remote Programming numeric passcode assigned to the

extension). Once the station extension number and passcode are authenticated, the caller is

presented with the available options.

The Administrator Functions option, which is presented only if the authenticated extension is

identified as a designated administrator, allows the caller to change the system’s night ring

status. (This the only administrator function available in v5.0 and later.)

When this option is selected, the Configuration Assistant confirms the night ring enabled status

(for example, “Night ring is enabled”), and then offers the following administrator functions:

• Enable night ring (only if night ring is currently disabled)

• Disable night ring (only if night ring is currently enabled)

See the phone user guide for your phone model for instructions on accessing Configuration

Assistant and performing the desired configuration options.

Note: The original Remote Programming feature is still available.

Administrator Phone Guide

Station (Phone) Programming Options

The following sections describe station (phone) options that you can program with the

administrator phone:

• Enabling or Disabling Other Phones as Administrator Phones on page 18

• Enabling or Disabling Attendant Phones on page 19

• Programming Extension User Names on page 20

• Programming Phone Toll Restrictions on page 20

See Figure 1 on page 24 for the Database Option flowchart.

Enabling or Disabling Other Phones as Administrator Phones

You can enable or disable other phones as additional administrator phones. However, you

cannot use the administrator phone to disable itself.

To enable or disable administrator phones:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 1 or the STATION menu button. ENTER STATION EXTENSION appears.

4. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

5. Press # or the ACCEPT menu button to accept the entry.

6. Press 1 or the STATION FLAGS menu button. ADMINISTRATOR (ON = 1 OFF = 2)

appears.

7. Press 1 or the ON menu button to enable the phone as an administrator phone, or press

2 or the OFF menu button to disable the phone as an administrator phone.

8. Press # or the ACCEPT menu button. DATABASE UPDATED appears.

9. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Note: Because the following programming changes are saved in the system database, you cannot

make changes if the 5000 CP DB Programming application is open. If you try to make changes,

DATABASE IN USE BY OTHER APPLICATIONS appears. The application must be closed before

you can use the administrator phone to make changes. Contact your system administrator for more

information.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Phone and System Administration

Enabling or Disabling Attendant Phones

You can enable or disable other phones as Attendant phones. Attendant phones can be called

by dialing 0 at the phones they serve. Usually, they are also programmed to provide these

services:

• Central operators for incoming calls

• Message centers

• Recall phones for unanswered calls

To enable or disable Attendant phones:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 1 or the STATION menu button. ENTER STATION EXTENSION appears.

4. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

5. Press # or the ACCEPT menu button to accept the entry.

6. Press 2 or the STATION INFO menu button. ENTER STN INFO OPTION (1-2) appears.

7. Press 1 or the ATTENDANT menu button. ENTER ATTENDANT EXTENSION appears.

8. Enter the extension of the phone to be assigned as an Attendant. When the display shows

the circuit information, press # again to return to the ENTER STATION INFO OPTION prompt.

If necessary, repeat steps 7 and 8 for additional Attendant phones.

9. When you have finished programming the administrator telephone set, press # or the

Speaker button repeatedly to exit the programming session.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Note: If NO ATTENDANTS PROGRAMMED appears, attendants must be programmed in DB

Programming before you can assign other stations as attendants. If applicable, contact your system

administrator for assistance.

Administrator Phone Guide

Programming Extension User Names

You can assign user names (the name shown on the display) to other system phones. You can

also change existing user names.

To program user names:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 1 or the STATION menu button. ENTER STATION EXTENSION appears.

4. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

5. Press # or the ACCEPT menu button to accept the entry. ENTER STATION OPTION

(1 - 3) appears.

6. Press 2 or the STATION INFO menu button. ENTER STATION INFO OPTION (1 - 2)

appears.

7. Press 2 or the USERNAME menu button. ENTER USERNAME appears.

8. Enter the user name (up to 10 characters) using the dial pad buttons. See “Supported

Languages and Dial pad Character Descriptions” on page 9.

9. Press # or the ACCEPT menu button. DATABASE UPDATED appears.

10. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Programming Phone Toll Restrictions

You can program toll restriction classes of service (COS) for specific system phones. A COS

restricts or allows certain digit patterns when external phone numbers are dialed. COS options

are programmed individually for phones, voice processing system applications, and trunk

groups. Separate COS designations are available for Day and Night Modes. A phone or trunk

group can have a combination of COS restrictions. See “To program toll restrictions for specific

phones:” on page 22 for instructions.

Table 10 below and Table 11 on page 22 describe default U.S. and European COS values.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Note: System Speed Dial numbers can be programmed to bypass COS restrictions on a system-

wide basis. If the option is not enabled, all System Speed Dial numbers are subject to toll restriction.

Note: The Emergency Call access code (911 U.S. or 999/112 Europe) overrides all toll restrictions

and trunk access programming.

Phone and System Administration

Table 10: Default U.S. Class of Service Values

COS Name Restriction

01 ARS Only This is a phone class of service only. It is not used for trunk groups. Also, the

Automatic Route Selection (ARS) feature, which is standard on the 5000 CP, is

required.

Calls can only be placed using the ARS feature. The user hears reorder tones when

attempting to place a call using any other method. A restricted user can still select

individual trunks if the trunks are designated as exempt from ARS Only, or if they were

transferred, were placed on hold, or are recalling or ringing. Trunk restriction

determines which trunks in the ARS route group can be selected by the phone or

application.

02 Deny Area/

Office This restriction is divided into eight user groups to allow the use of varying area/office

code restriction tables. This is useful for reducing restrictions for some of the phones,

applications, or trunk groups while increasing restrictions for others.

Each phone, application, and trunk group is assigned a day mode and a night mode

user group in DB Programming. Within each user group, area codes can be

designated as restricted, allowed, or extended. Restricting an area code prevents

users from placing calls to that area code. Allowing an area code allows all office

codes within that area code. Designating an area code as extended allows the

programmer to determine which office codes (up to 800) are allowed or restricted

within that area code.

03 Deny

Operator Calls to operator numbers are restricted.

04 Deny Toll

Access Calls to numbers containing a toll string (defaults to 1) are restricted.

05 Deny

International Calls to international numbers are restricted.

06 Deny Equal

Access Calls that begin with equal access digits (10XXX or 101XXXX) are restricted.

07 Deny Local

Calls Calls to local numbers are restricted.

08 Denied

Numbers Calls to programmed denied numbers (defaults to 1900NXXXXXX+ and 976XXXX+)

are restricted.

09 Allowed

Numbers Calls to programmed allowed numbers (defaults to 1800NXXXXXX+) are allowed,

even if the number also matches a dial pattern in a restricted class of service that is

assigned to the phone, application, or trunk group being used.

COS designations 01 to 09 have default values. COS designations (10 to 16) do not have default values and are

blank. All COS values are programmable. Each may be specified as an allowed or denied class of service, dialing

patterns can be programmed for each, and each can be assigned to phones and trunk groups as needed.

Administrator Phone Guide

To program toll restrictions for specific phones:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 1 or the STATION menu button. ENTER STATION EXTENSION appears.

4. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

5. Press # or the ACCEPT menu button to accept the entry. ENTER STATION OPTION

(1 - 3) appears.

6. Press 3 or the TOLL RESTRICTION menu button. TOLL RESTRICTION OPTION (1 - 2)

appears.

Table 11: Default European Class of Service Values

COS Name Restriction

01 ARS Only This is a phone class of service only. It is not used for trunk groups. Also, the

Automatic Route Selection (ARS) feature, which is standard on the 5000 CP, is

required.

Calls can only be placed using the ARS feature. The user hears reorder tones when

attempting to place a call using any other method. A restricted user can still select

individual trunks if the trunks are designated as exempt from ARS Only, or if they were

transferred, were placed on hold, or are recalling or ringing. Trunk restriction

determines which trunks in the ARS route group can be selected by the phone or

application.

02 Deny

Operator Calls to operator numbers are restricted.

03 Deny Toll

Access Calls to numbers containing a toll string (TN+, TE, 010+, and T1+) are restricted.

04 Deny

International Calls to international numbers (I+) are restricted.

05 Deny Local

Calls Calls to local numbers (N+) are restricted.

06 Denied

Numbers Calls to programmed denied numbers (0891+ and 0898+) are restricted.

07 Allowed

Numbers Calls to programmed allowed numbers (0345+, 0500+, 0645+, and 0800+) are

allowed, even if number also matches a dial pattern in a restricted class of service that

is assigned to the phone, application, or trunk group being used.

Calls are restricted only if the dialed patterns match the denied pattern exactly. COS designations 01–07 have

default values. COS designations 10–16 do not have default values and are blank. All of the classes of service

are programmable. Each may be specified as an allowed or denied class of service, dialing patterns can be

programmed for each, and each can be assigned to phones and trunk groups as needed.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Phone and System Administration

7. Do one of the following:

•Press 1 or the COS DAY menu button for day mode.

•Press 2 or the COS NIGHT menu button for night mode.

SET DAY (or NIGHT) COS XX appears. If this is not the COS you want to program, use the

Volume buttons or the NEXT and PREVIOUS menu buttons to scroll to through the options.

See Table 10 on page 21 (U.S.) or Table 11 on page 22 (Europe) for COS descriptions.

8. When the display shows the correct COS, press 1 or the ON menu button to enable the

toll restriction, or press 2 or the OFF menu button to disable it.

9. Press # or the ACCEPT menu button to save the COS programming. DATABASE UPDATED

appears followed by the TOLL RESTRICTION OPTION menu.

10. Repeat steps 6 through 8 as necessary to program additional toll restrictions.

11. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Administrator Phone Guide

Figure 1: Station Programming Flowchart

Enter Program Database

feature code 9932 (9132)

Press 1 or STATION

menu button

ENTER DATABASE OPTION

ENTER STATION EXTENSION

Type the extension number, and then press #.

ENTER STATION OPTION

Press 2 or STATION INFO

menu button

STATION INFO OPTION

Press 3 or TOLL RESTRICTION

menu button

TOLL RESTRICTION OPTION

Press 1 or STATION FLAGS

menu button

Select flag to program

Press 1 or

ATTENDANT

menu button

Press 2 or

USERNAME

menu button

Enter

new

username

extension

Enter

Attendant

Press 1 or

ON menu button

to enable

Press 2 or

OFF menu button

to disable

Press 1 or COS

DAY menu button

for day mode

Press 2 or COS

NIGHT menu button

for night mode

SET DAY/NIGHT COS XX

If necessary, select COS number

Press 1 or

ON menu button

to enable COS

If wanted, select another COS

to program by scrolling

Press 2 or

OFF menu button

to disable COS

number to program by scrolling

YOUR INPUT

PHONE DISPLAYS

At any time, you can press * to return

to the previous menu, or press the

Speaker button to exit programming

and cancel any unsaved changes.

Phone and System Administration

System Programming Options

The following sections describe system options that you can program with the administrator

phone:

• Entering an Administrator Phone Passcode on page 25

• Changing Do-Not-Disturb (DND) Messages on page 26

• Changing Default Reminder Messages on page 27

• Changing Phone Extension Numbers on page 28

• Swapping Phone Extension Numbers on page 29

See Figure 2 on page 30 for the System Database flowchart.

Entering an Administrator Phone Passcode

Because several of the features described in this guide are accessed and configured in the

system database, you should use a passcode to prevent unauthorized access.

You cannot use your administrator phone to assign passcodes to other administrator phones.

Passcodes must be assigned at the administrator phone where the passcode is used.

To enter an administrator phone passcode:

1. Dial 9932 (9132 in Europe).

2. Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.

3. Press 2 or the PASSCODE menu button. CHANGE PASSCODE TO appears.

4. Do one of the following:

• Enter a passcode (1 to 8 digits), and then press #.

• Press # to erase the passcode and leave it blank.

VERIFY PASSCODE appears.

5. Enter the passcode exactly as you did in step 4 above followed by #. DATABASE UPDATED

appears followed by the ENTER SYSTEM OPTION (1 - 4) menu. If you hear reorder/fast-busy

tones and see an error message, the passcodes did not match and you must start over at

the CHANGE PASSCODE prompt.

6. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Administrator Phone Guide

Changing Do-Not-Disturb (DND) Messages

You can delete or change the default DND messages. A phone in DND halts all pages, incoming

intercom calls, camped-on calls, and transferred calls to that phone. Queue callbacks, recalls,

and direct ring-in calls are not blocked. Another user calling the phone while it is in DND hears

a repeating signal of four fast tones and a pause. Display phones show the DND message.

The caller cannot camp on, but can queue or leave a station message at the phone.

In a network, each node has a list of DND messages that can be used only on that node. For

reference, you can view default DND messages and record new messages in Table 3 on

page 54. Refer to the appropriate phone user guide for more information about using DND

Messages.

To program DND messages:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.

4. Press 1 or the DND MESSAGES menu button. SELECT DND MESSAGE # (01 - 20) appears.

5. Do one of the following:

• Enter a message number, and then press #.

• Press the SCROLL menu button, and then use the Volume buttons or the NEXT and

PREVIOUS menu buttons to scroll through the options.

6. When the display shows the message that you want to change, enter the 1- to 16-character

new message (you do not have to select the message). See “Supported Languages and

Dial pad Character Descriptions” on page 9 for dial pad character descriptions.

7. Press # or the ACCEPT menu button. <Message> SCROLL OR EDIT appears.

8. Press # or the ACCEPT menu button again. SELECT DND MESSAGE # (01 - 20) appears.

To program another message, scroll to the message you want and repeat steps 6 and 7.

After programming all messages, press # while the display shows SELECT DND MES-

SAGE # (01 - 20). DATABASE UPDATED appears followed by ENTER SYSTEM OPTION

(1 - 4).

Note: When using primary and secondary languages, the system has default DND messages in

both languages. When changing DND messages, you should keep the meanings for the messages

in both lists the same. For example, if you change the primary language DND message 02 to PAGE

ME, program a similar message for message 02 in the secondary language.

Note: You must use a Mitel 8660/8662 six-line display phone to reprogram messages that use

Katakana (Japanese) characters. The Japanese language is not supported on the 5000-series

phones.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Note: You must return to the ENTER SYSTEM OPTION (1 - 4) menu to save DND message

changes.

Phone and System Administration

9. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Changing Default Reminder Messages

You can delete or change the default Reminder Messages. Reminder messages are set to

signal a phone at a specified time. The user can select one of 20 different messages and set

the reminder time up to 24 hours in advance.

In a network, each node has a list of Reminder Messages that can be used only on that node.

For reference, you can view default Reminder Messages or record new messages in the table

on Table 4 on page 55. Refer to the appropriate phone user guide for more information about

using Reminder Messages.

To change default Reminder Messages:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.

4. Press 3 or the REMINDER MSGS menu button. SELECT REMINDER MSG # (1 - 20) appears.

5. Do one of the following:

• Enter a message number, and then press #.

• Press the SCROLL menu button, and then use the Volume buttons or the NEXT and

PREVIOUS menu buttons to scroll through the options.

6. When the display shows the message that you want to change, enter the 1- to 16-character

new message (you do not have to select the message). See “Supported Languages and

Dial pad Character Descriptions” on page 9 for dial pad character descriptions.

7. Press # or the ACCEPT menu button. <Message> SCROLL OR EDIT appears.

8. Press # or the ACCEPT menu button again. SELECT REMINDER MESSAGE # (01 - 20)

appears. To program another message, scroll to the message you want and repeat steps

6 and 7. After programming all messages, press # while the display shows SELECT RE-

MINDER MESSAGE # (01 - 20). DATABASE UPDATED appears followed by ENTER

SYSTEM OPTION (1 - 4).

Note: When using primary and secondary languages, the system has default DND messages in

both languages. When changing DND messages, you should keep the meanings for the messages

in both lists the same. For example, if you change the primary language DND message 02 to PAGE

ME, program a similar message for message 02 in the secondary language.

Note: You must use a Mitel 8660/8662 six-line display phone to reprogram messages that use

Katakana (Japanese) characters. The Japanese language is not supported on the 5000-series

phones.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Administrator Phone Guide

9. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Changing Phone Extension Numbers

You can change the extension number for any system phone. The new extension number

cannot be the same as an existing number.

To change a phone extension number:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.

4. Press 4 or the STN EXTENSION menu button. ENTER SYS STN OPTION (1 - 2) appears.

5. Press 1 or the CHANGE EXT menu button. ENTER STATION EXTENSION appears.

6. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

7. Press # or the ACCEPT menu button to accept the entry.

8. After you select an extension, CHANGE <extension> TO EXTENSION appears.

9. Enter the new extension number for the phone, and then press # or the ACCEPT menu

button to accept the entry. UPDATING DATABASE appears for approximately four seconds

followed by DATABASE UPDATED.

10. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Note: You must return to the ENTER SYSTEM OPTION (1 - 4) menu to save Reminder Message

changes.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Note: If you entered an extension number that is already assigned, CONFLICTING EXTENSION

appears. After ENTER STATION EXTENSION appears, enter another extension number.

Phone and System Administration

Swapping Phone Extension Numbers

A phone extension number can be reassigned to (swapped with) another phone. To swap

extensions, the two affected phones must meet the following criteria:

• Both phones (and the administrator phone) must reside on the same node.

• Both phones must be the same type. For example, if you are swapping a Mitel 8662 ITP

Mode phone extension number with another system extension number, the other extension

number must be assigned to another ITP Mode Mitel 8662. This applies to all device types.

• Neither device can be the administrator phone performing the swap.

• Neither device can be in an active Hot Desk session.

To swap phone extension numbers:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.

4. Press 4 or the STN EXTENSION menu button.

5. Press 2 or SWAP EXTS. ENTER STATION EXTENSION appears.

6. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

7. Press # or the ACCEPT menu button to accept the entry. SWAP <extension> WITH EXTEN-

SION appears.

8. Enter the second extension number to be swapped. DATABASE UPDATED appears.

9. After ENTER SYSTEM OPTION (1 - 4) appears, press # again to exit to the ENTER DATABASE

OPTION menu.

10. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes

Note: CONFLICTING EXTENSION appears if the entered extension is the administrator phone

performing the swap, the same extension number as the target phone, or the wrong device type.

Administrator Phone Guide

Figure 2: System Database Programming Flowchart

Enter the extension

number of the

phone to be changed

Enter Program Database

feature code 9932 (9132)

Press 2 or SYSTEM menu button

ENTER DATABASE OPTION

Press 2 or

PASSCODE

menu button

Enter the new

message using alpha

or numeric mode

ENTER SYSTEM OPTION

Enter message

number or select

DND message to

Press 1 or

DND MESSAGES

menu button

Press 4 or

STN EXTENSIONS

menu button

Press 1 or

CHANGE EXT

menu button

SELECT DND

If wanted, select

another message

(DND message)

SCROLL OR EDIT

Enter the new

CHANGE

VERIFY

Enter the new

message using alpha

or numeric mode

Enter message

number or select

message to program

SELECT

If wanted, select

another message

(Reminder message)

SCROLL OR EDIT

Enter the new

extension number

and press #

ENTER STATION

CHANGE (number)

SCROLL OR EDIT

Enter 0–8 digit

passcode and

passcode again

EXTENSION

MESSAGE

program by scrolling

and press #

to program

PASSCODE

press #

PASSCODE

and press #

REMINDER MSG

by scrolling

and press #

to program for the phone

Enter the extension

number of the second

and press #

Enter the extension

ENTER STATION

SWAP (extension)

WITH EXTENSION

EXTENSION

number of the first

phone to be swapped

Press 2 or

SWAP EXTS

menu button

Press 3 or

REMINDER MSGS

menu button

and press #

YOUR INPUT

PHONE DISPLAYS

At any time, you can press * to return

to the previous menu, or press the

Speaker button to exit programming

and cancel any unsaved changes.

Phone and System Administration

Individual Trunk Programming Options

You can program the following individual trunk options:

• Programming the Trunk Answer Supervision Type on page 31

• Programming Caller ID on page 32

• Programming the Hybrid Balance Option on page 33

• Programming DTMF or Dial Pulse Signalling on page 33

• Programming Trunk Group Assignments on page 34

• Programming the Busy Trunk Option on page 35

See Figure 3 on page 40 for the Trunk Database flowchart.

Programming the Trunk Answer Supervision Type

Answer Supervision determines whether the system should consider a call valid when it

receives polarity reversal from the CO, or wait for the Valid Call timer to expire. Any outside

call put on hold becomes valid immediately, regardless of Answer Supervision or Valid Call

timer status. There are three Answer Supervision Type options:

•Polarity Reversal: A loop reversal must be received to consider the call valid. When the

first loop reversal is received, the call is made valid immediately, and the phone display

shows the call cost. When a second loop reversal is received, the system terminates the

call. If a second loop reversal is not received, the system does not terminate the call unless

the inside party hangs up or loss-of-loop is received from the telephone company.

•Valid Call Timer: The call is validated after the Valid Call Timer expires. All polarity reversals

received before and after the Valid Call Timer are ignored.

•Valid Call Timer with Polarity Reversal: If a loop reversal is received before the Valid

Call Timer expires, the call will be made valid immediately, and the phone display shows

call cost. When a second loop reversal is received, the system terminates the call. If a loop

reversal is not received before the Valid Call Timer expires, the call is made valid by the

timer. If a loop reversal is received after the timer expires, the loop reversal is ignored, but

the call cost is reset. If a second loop reversal is then received, the system terminates the

call. If a second loop reversal is not received, the system will not terminate the call unless

the inside party hangs up or loss-of-loop is received from the telephone company.

See page 31 for programming instructions.

To program the Answer Supervision Type:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Administrator Phone Guide

3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.

4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears.

5. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

6. Press # or the ACCEPT menu button to accept the entry.

7. Press 1 or the ANS SUPERVISION menu button. ANS SUPERVISION OPTION (1 - 3) appears.

8. Select one of the following:

• Press 1 or the POLARITY-REVERSE menu button for the polarity-reversal supervision

type.

• Press 2 or the VALID CALL menu button for Valid Call timer supervision.

• Press 3 or the VALID + POLARITY menu button for Valid Call timer with Polarity

Reversal supervision.

9. Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED appears.

10. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Programming Caller ID

You can enable or disable incoming and outgoing Caller ID for individual trunks.

To program Caller ID for an individual trunk:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.

4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears.

5. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

6. Press # or the ACCEPT menu button to accept the entry.

7. Press 2 or the CALLER ID menu button. SET CALLER ID (ON = 1 OFF = 2) appears.

8. Press 1 or the ON menu button to enable CALLER ID, or press 2 or the OFF menu button

to disable it.

9. Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED appears.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Phone and System Administration

10. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Programming the Hybrid Balance Option

A field technician runs a Hybrid Balance Test to ensure that analog trunks connected to the

5000 CP have the best hybrid balance settings. You can change the hybrid balance setting for

individual trunks.

To program the Hybrid Balance Option:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.

4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears.

5. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

6. Press # or the ACCEPT menu button to accept the entry.

7. Press 3 or the HYBRID BALANCE menu button. HYBRID BALANCE OPTION (0 - 7) appears.

8. Enter the Hybrid Balance option (0 to 7), or use the Volume buttons or the NEXT and

PREVIOUS menu buttons to scroll through entries.

9. Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED appears.

10. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Programming DTMF or Dial Pulse Signalling

You can program trunks for dual tone multi-frequency (DTMF) or dial pulse signalling.

To program DTMF or dial pulse signalling:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.

Note: At any time, you can press * to return to the previous menu, or press the Speaker

button to exit the programming session and cancel any unsaved changes.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Administrator Phone Guide

4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears.

5. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

6. Press # or the ACCEPT menu button to accept the entry.

7. Press 4 or the SIGNALLING menu button. ENTER SIGNALLING OPTION (1 - 2) appears.

8. Press 1 or the DTMF menu button, or press 2 or the PULSE menu button.

9. Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED appears.

10. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Programming Trunk Group Assignments

Each trunk must be assigned to a trunk group. You change the trunk group assignment for an

individual trunk.

To assign a trunk to a different trunk group:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.

4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears.

5. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

6. Press # or the ACCEPT menu button to accept the entry.

7. Press 5 or the TRUNK GROUP menu button. ENTER TRUNK GRP EXTENSION appears.

8. Enter the trunk group number, or use the Volume buttons or the NEXT and PREVIOUS

menu buttons to scroll through entries.

9. Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED appears.

10. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Phone and System Administration

Programming the Busy Trunk Option

You can temporarily disable a trunk from service. While it is out of service it cannot be used to

place outgoing calls. However, incoming calls on analog trunks will still ring in and can be

answered. Incoming calls on Integrated Services Digital Network (ISDN) trunks cannot be

answered. The trunk remains out of service until the Trunk Busy Out timer expires or until you

place the trunk back in service.

To program the Busy Trunk option:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.

4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK GRP EXTENSION appears.

5. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

6. Press # or the ACCEPT menu button to accept the entry.

7. Press 6 or the BUSY TRUNK menu button. MARK TRUNK BUSY (ON = 1 OFF = 2) appears.

8. Press 1 or the ON menu button disable the trunk, or press 2 or the OFF menu button to

enable the trunk.

9. Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED appears.

10. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Administrator Phone Guide

Trunk Group Programming Options

You can program the following trunk group options:

• Programming Trunk Group Day or Night Answer Access on page 36

• Programming Trunk Group Day or Night Ring-in on page 37

• Programming Trunk Group Toll Restrictions on page 38

• Programming Trunk Group Trunk Lists on page 39

See Figure 3 on page 40 for the Trunk Group Database flowchart.

Programming Trunk Group Day or Night Answer Access

You can program separate lists for phones with allowed-answer access in day and night modes.

To program trunk group Day or Night Answer Access:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.

4. Press 2 or the TRUNK GROUP menu button. ENTER TRUNK GROUP EXTENSION appears.

5. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

6. Press # or the ACCEPT menu button to accept the entry. ENTER TRUNK GROUP OPTION

(1 - 6) appears.

7. Press 1 or the ANS-ACCESS DAY menu button or press 2 or the ANS-ACCESS NIGHT

menu button. ENTER STATION EXTENSION appears.

8. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

9. Press # or the ACCEPT menu button to accept the entry.

10. The extension number and a Yes/No menu are displayed. To include the phone in the list,

press 1 or the YES menu button followed by #. To exclude the phone from the list, press

2 or the NO menu button followed by #. DATABASE UPDATED followed by ENTER STATION

EXTENSION appears.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Phone and System Administration

11. Select another extension number. Or, if you are finished programming the phone list, press

# or the ACCEPT menu button.

12. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Programming Trunk Group Day or Night Ring-in

You can program separate phone lists with ring-in for Day and Night Modes.

To program trunk group Day or Night Ring-in:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.

4. Press 2 or the TRUNK GROUP menu button. ENTER TRUNK GROUP EXTENSION appears.

5. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

6. Press # or the ACCEPT menu button to accept the entry. ENTER TRUNK GROUP OPTION

(1 - 6) appears.

7. Do one of the following:

• To program the phone that will have ring in for this trunk group for day mode, press 3

or the RING-IN DAY menu button.

• To program for night mode, press 4 or the RING-IN NIGHT menu button. ENTER

STATION EXTENSION appears.

8. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

9. Press # or the ACCEPT menu button to accept the entry.

10. The extension number and a Yes/No menu are displayed. To include the phone in the list,

press 1 or the YES menu button followed by #. To exclude the phone from the list, press

2 or the NO menu button followed by #. DATABASE UPDATED followed by ENTER STATION

EXTENSION appears.

11. Select another extension number. Or, if you are finished programming the phone list, press

# or the ACCEPT menu button.

12. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Administrator Phone Guide

Programming Trunk Group Toll Restrictions

You can program toll restriction classes of service for the trunk groups. See “Programming

Phone Toll Restrictions” on page 20 for more information.

To program trunk group toll restrictions:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.

4. Press 2 or the TRUNK GROUP menu button. ENTER TRUNK GROUP EXTENSION appears.

5. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

6. Press # or the ACCEPT menu button to accept the entry. ENTER TRUNK GROUP OPTION

(1 - 6) appears.

7. Press 5 or the TOLL RESTRICTION menu button. TOLL RESTRICTION OPTION (1 - 4)

appears.

8. Select one of the following toll restrictions:

•COS for day or night mode: For Day Mode, press 1 or the COS DAY menu button,

or press 2 or the COS NIGHT menu button Night Mode. SET DAY (or NIGHT) COS

<number> appears. If necessary, scroll to the correct COS. When the display shows the

correct COS, press 1 or the ON menu button to enable the toll restriction, or press 2

or the OFF menu button to disable it. If applicable, repeat this step to program additional

COS toll restrictions.

•Exempt from ARS: Press 3 or the EXEMPT FROM ARS button. EXEMPT FROM ARS

appears. Press 1 or the YES menu button to enable the option, or press 2 or the NO

menu button to disable it.

•Subject to toll restriction: Press 4 or the SUBJECT TO TOLL menu button. When

the display shows SUBJECT TO TOLL, press 1 or the YES menu button to enable the

option. Or, press 2 or the NO menu button to disable it.

9. Press # or the ACCEPT menu button to continue. DATABASE UPDATED appears.

10. When you have finished programming the administrator telephone set, press the Speaker

button or # repeatedly to exit the programming session.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Phone and System Administration

Programming Trunk Group Trunk Lists

You can program a list of trunks for a trunk group.

To program trunk group trunk lists:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.

4. Press 2 or the TRUNK GROUP menu button. ENTER TRUNK GROUP EXTENSION appears.

5. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

6. Press # or the ACCEPT menu button to accept the entry. ENTER TRUNK GROUP OPTION

(1 - 6) appears.

7. Press 6 or the TRUNK LIST menu button. ENTER TRUNK EXTENSION appears.

8. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

9. Press # or the ACCEPT menu button to accept the entry.

10. The display shows the extension number and a Yes/No menu. To include the phone in the

list, press 1 or the YES menu button followed by #. To exclude the phone from the list,

press 2 or the NO menu button followed by #. DATABASE UPDATED followed by ENTER

TRUNK EXTENSION appears.

11. Select another extension number. Or, if you are finished programming the phone list, press

# or the ACCEPT menu button.

12. When you are finished with all programming, press the Speaker button or # repeatedly to

exit the programming session.

Note: At any time, you can press * to return to the previous menu, or press the Speaker

button to exit the programming session and cancel any unsaved changes.

Administrator Phone Guide

Figure 3: Trunk Database Programming Flowchart

feature code

Press 3 or TRUNK menu button

ENTER DATABASE OPTION

ENTER TRUNK OPTION

Press 1 or INDIVIDUAL TRUNK

ENTER TRUNK EXTENSION

YOUR INPUT

PHONE DISPLAYS

menu button Press 2 or TRUNK GROUP

ENTER TRUNK GRP EXTENSION

menu button

SEE NEXT PAGE

Type the trunk

extension number

ANS SUPERVISION OPTION

Press 1 or POLARITY

REVERSE menu button Press 2 or VALID

CALL menu button

SET CALLER ID

Press 1 or ON

menu button Press 2 or OFF

menu button

HYBRID BALANCE OPTION

ENTER SIGNALING OPTION

Press 1 or DTMF

menu button Press 2 or PULSE

menu button

ENTER TRUNK GRP EXTENSION

MARK TRUNK BUSY

Press 1 or

ANSWER SUPERVISION

menu button

Press 2 or

CALLER ID

menu button

Press 3 or

HYBRID BALANCE

menu button

Press 4 or

SIGNALLING

menu button

TRUNK GROUP

menu button

INDIVIDUAL TRUNK OPTION

Press 6 or

TRUNK BUSY

menu button

Enter the trunk group number

Press 1 or ON

menu button Press 2 or OFF

menu button

Press 5 or

Press 3 or VALID +

POLARITY menu button

At any time, you

can press * to

return to the

previous menu,

or press the

Speaker button

to exit

programming

and cancel any

9932 (9132)

Enter option

number or select

option to program

by scrolling

Phone and System Administration

Figure 4: Trunk Database Programming Flowchart (Continued)

Press 1 or

ANS ACCESS DAY

menu button

TOLL RESTRICTION

menu button

Press 6 or

TRUNK LIST

menu button

CONTINUED FROM PREVIOUS PAGE

Enter the number of the trunk group

to be programmed

Press 1 or YES Press 2 or NO

Press 2 or

ANS ACCESS NIGHT

menu button

Press 3 or

RING-IN DAY

menu button

Press 4 or

RING-IN NIGHT

menu button

TOLL RESTRICTION OPTION

Press 1 or COS

DAY menu button Press 2 or COS

NIGHT menu button Press 3 or EXEMPT

FROM ARS menu button Press 4 or SUBJECT

TO TOLL menu button

SET DAY/NIGHT COS XX

If necessary, select COS number

to program by scrolling

Press 1 or ON Press 2 or OFF

EXEMPT FROM ARS

Press 1 or YES Press 2 or NO

SUBJECT TO TOLL

Press 1 or YES Press 2 or NO

ENTER TRUNK EXTENSION

Type the trunk number

Press 1 or YES Press 2 or NO

(Extension number) YES/NO

Press 5 or

ENTER PHONE EXTENSION

Type the extension number

(Extension number) YES/NO

menu button menu button

menu button menu button menu button menu button

menu button menu button

TRUNK GROUP OPTION

Administrator Phone Guide

Alarms

Alarms are generated on phones as the result of continuous self-diagnostics run within the

system and are a basic indicator that there is a problem or potential problem with the system.

The severity and type of alarm determines the corrective action necessary to resolve the

problem.

To allow you to monitor multiple nodes, the system provides both system alarms, which includes

voice processing alarms, and network-wide alarms. See Table 12 on page 44 for the complete

list of minor system and voice processing alarms.

Alarm Types

On the 5000 CP, alarms are grouped into the following categories:

•Minor System alarms (000–019): These alarms indicate a minor system that can often be

addressed without calling service personnel.

•Minor Voice Processing alarms (020–039): These alarms indicate a minor voice process-

ing problem that can often be addressed without calling service personnel.

•Major System alarms (100–199): These alarms indicate a system problem that requires

calling service personnel.

•Major Voice Processing alarms (200–224): These alarms indicate a voice processing

problem that requires calling service personnel.

•Network alarms (225–244): These alarms indicate a system or voice processing problem

generated from a remote node. These alarms are handled in the same way as the local

alarm is handled. When a network alarm occurs, the local alarm (number) equivalent is

displayed on the first line of your administrator’s phone and the node where the alarm

originated is indicated on the second line. What distinguishes a network alarm from a local

alarm is the node information that appears on the second line of the phone’s display.

•System Application alarms (A1001-A1099): These alarms indicate an issue with one of

the system applications. See the individual alarm to determine the level of service required.

Note: Even when a voice processing alarm has been registered, the system may still function

correctly

Note: The alarm numbers 225–244 are used internally by the system and do not appear on your

administrator’s phone. Instead, your administrator phone shows the equivalent local alarm number

between 000 and 224.

Phone and System Administration

Network Alarms

The system provides both system alarms, including voice processing alarms, and network-wide

alarms so you can monitor multiple nodes:

•Network-Wide Alarms: When an event occurs that generates a network-wide alarm, the

alarm is broadcast to every node in the system. This is configurable in DB Programming

by your system administrator.

•System Alarms: System alarms appear only on the node on which the alarm was

generated.

Alarm Differences

The system Alarm Reporting feature detects equipment failures. If there is a system failure that

affects service, a major alarm appears at all affected phones. When a minor equipment failure

occurs, a minor alarm is generated and appears on the primary attendant’s display and, if

enabled, at your administrator phone. When a Voice Mail alarm is in effect, the telephone system

may be functioning properly, but the voice processing system may be inoperative.

To differentiate between network-wide and local alarms, network-wide alarms appear on

administrator phones preceded by NET ALARM, and local system alarms are preceded with

SYS ALARM. Network-wide alarms override system alarms on your administrator phone. On

remote nodes, network-wide alarms indicate the name of the node on which the alarm occurred.

The node name is obtained from the username in DB Programming, if one is entered. Otherwise,

only the node number appears.

A major alarm message, MAJOR ALARM, appears on all display phones in the event of a system-

wide failure. The warning might also appear on a single phone if the phone or its cabling is

defective. Because they indicate that all or part of the system is inoperative, major alarms

require immediate attention from service personnel.

Responding to Alarms

A major alarm requires you to contact service personnel, while a minor alarm may or may not

require you to contact service personnel in addition to clearing the alarm.

To respond to a major alarm:

1. Take the action as described below:

•#100-199 (major system alarms): An equipment failure has occurred that requires

the attention of service personnel.

•#200-224 (major voice processing alarms): An equipment failure has occurred that

requires the attention of service personnel.

•SYS ALARM #NNNN: Contact service personnel.

•CALL TECHNICIAN: Write down all alarm information, including what was taking place

when the alarm occurred, and then contact service personnel.

Administrator Phone Guide

To respond to a minor alarm:

1. When a minor alarm indication appears, write down the alarm information.

2. While on-hook, clear the alarm as described in “Clearing Alarms” on page 44. SYSTEM (or

NETWORK) ALARM CLEARED appears.

3. Take the appropriate action as indicated in Table 12 on page 44. If an alarm is not listed in

the table, contact service personnel.

Clearing Alarms

You can clear a network-wide alarm on the local node only or on every node in the network.

To clear an alarm, you can use either the administrator feature codes or menu buttons.

To use the feature codes to clear alarms:

1. Dial one of the following feature codes to clear the alarm:

•Clear Network Alarm (9851): This feature code clears network-wide alarms on every

node in the network, but it does not affect system alarms. The Clear Network Alarm

feature code may be entered on any node in the network, but the Send Network Alarms

flag must be set for you to clear alarms on other nodes in the network.

•Clear System Alarm (9850): This feature code clears all local and network-wide sys-

tem alarm displays on your node.

After you enter the feature code, SYSTEM (or NETWORK) ALARM CLEARED appears, and

the highest priority alarm is cleared. If applicable, enter the feature code again to clear the

next alarm in the queue (only one alarm is cleared at a time).

To use menu buttons to clear alarms:

1. Do one of the following:

•Press the CLEAR ALL ALARMS menu button to clear all alarms. ALL ALARMS CLEARED

appears, and the display returns to the idle menu.

• Press the CLEAR ALARM menu button to clear the currently displayed alarm. SYSTEM

(or NETWORK) ALARM CLEARED appears, and the display shows the next highest pri-

ority, if applicable. If there are no more alarms, the display returns to the idle menu.

Table 12: Minor System and Voice Processing Alarms

Alarm Text Description and Action Required

SYS ALARM #10

xNNNN OFF HOOK A phone has remained off-hook and inactive past the expiration of the Inactivity

Alarm timer. The display and the SMDR indicate which phone is off-hook. The lamps

in the button for that station on attached Direct Station Select (DSS) units or

Programmable Key Module (PKM) units and on the Speed Dial buttons of other

phones flutter continuously.

Locate the phone and replace the handset in the cradle. Calls being transmitted over

the secondary voice path are not affected or interrupted by an off-hook alarm

condition.

Page 1 of 2

Phone and System Administration

SYS ALARM #11 xNNNN

EMERGENCY A user has dialed the Emergency Call feature code. The system has seized a trunk

and dialed the emergency phone number that will bring responders to the location

where the 5000 CP Base Server is installed.

The default Emergency Call code for U.S. systems is 911, and the default code for

European systems is 999. Emergency dial sequences, such as 112 for some

European localities, can be programmed for the location where the 5000 CP Base

Server is installed. However, if an appropriate emergency phone number is dialed

from a remote location to ensure response to that location, no alarm will appear at

the administrator phones.

No action is required, just clear the alarm. To facilitate emergency services reaching

the party in need, determine who made the emergency call and where help is

needed.

SYS ALARM #16

NO DELAYED MAJOR The system was unable to perform a scheduled delayed major reset because the

system was not idle.

If this alarm recurs, contact service personnel.

SYS MGR LINK ERR #17

<error string>The certificate is not yet valid or the system is not connected to the appropriate

System Manager server.

Contact service personnel.

SYS ALARM #18

SYS MGR INV CERT A corrupt certificate was uploaded or there was an error in writing the file.

Contact service personnel.

SYS ALARM #20

CHECK PRINTER The printer is not functioning properly.

Check that the cable and the power cord are connected, and that it has paper and

toner.

SYS ALARM #21

V-MAIL 80% FULL The external voice mail disk space is 80 percent full. If it reaches 100 percent, Voice

Mail cannot accept any messages until disk space is made available.

Contact service personnel.

SYS ALARM #22

V-MAIL 100% FULL 100 percent of the external voice mail disk space is in use. Voice mail cannot accept

any messages until disk space is made available.

Contact service personnel.

SYS ALARM #23

SMDR 80% FULL The SMDR disk space on the external voice processing system is 80 percent full. If

it reaches 100 percent before the SMDR information is cleared, no further SMDR

recording will be possible.

Contact service personnel.

SYS ALARM #24

SMDR 100% FULL 100 percent of the SMDR disk space on the external voice processing system is in

use. No further SMDR recording is possible.

Contact service personnel.

SYS ALARM #32

INSUF BAND The IP Network does not have enough bandwidth to support the IP call that is

currently connected to the extension. If this alarm is generated frequently, it could

indicate a network problem that requires the attention of your network administrator.

Table 12: Minor System and Voice Processing Alarms (continued)

Alarm Text Description and Action Required

Page 2 of 2

Administrator Phone Guide

Internal Modem

The 5000 CP internal modem performs multiple functions. When enabled, the modem is used

for DB Programming, Message Print, SMDR, and for uploading software licenses.

Enabling or Disabling the Internal Modem

If disabled, the modem and extension are placed into Do-Not-Disturb mode. In DND, the modem

rejects all calls and does not allow camp ons. Any outside calls that attempt to ring a disabled

modem are automatically transferred to the primary attendant.

To enable/disable a modem:

1. Dial 9866 (Modem Enable) or 9867 (Modem Disable). ENABLE (DISABLE) MODEM EXT #

appears.

2. Enter the extension of the modem to enable or disable it. MODEM ENABLED (or DISABLED)

appears.

If an invalid modem extension is entered, INVALID MODEM EXTENSION appears.

Resetting the Internal Modem

The internal modem must be reset if it fails to answer an incoming call or is out of synchronization

with an external modem.

WARNING:Possible data corruption. Do not reset the modem if it is connected to a DB Programming

session. If you do, the programming session is dropped, potentially corrupting the database. For this

reason, Mitel recommends that you assign the modem extension to a Speed Dial button. During a reset,

any call connected to the modem is dropped.

To reset the internal modem:

1. Dial 9869. RESET MODEM EXT# appears.

2. Enter the modem extension number. MODEM RESET appears.

If an invalid modem extension is entered, INVALID MODEM EXTENSION appears.

Phone and System Administration

Network Group Diagnostics

The Network Group Diagnostics feature allows you to verify that Network Groups have been

programmed correctly. When the Network Group Diagnostics feature code is entered, the

platform initiates pings from each system-connected device and determines if the other devices

respond. If a device does not respond to the ping or if a firewall is detected, the system issues

a Message Print message. For more information about Message Print, refer to the Message

Print Diagnostics Manual, part number 550.8018.

The Network Group Diagnostics feature works on proprietary IP devices for the local node only.

It does not work across nodes.

Running Network Group Diagnostics

WARNING:System Performance. Because this feature affects system performance, run the diagnostics

program after normal business hours when the system is idle.

To run the Network Group Diagnostics:

1. Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.

2. Dial 9963 (9163 in Europe). NET GRP CHECK (YES = 1 NO = 2) appears.

3. When prompted, press 1 or the ACCEPT menu button to start the diagnostics feature. NET

GROUP DIAG IN PROGRESS appears.

When the diagnostics are complete, the phone displays one of the following messages:

•NET GROUP CHECK COMPLETED: Indicates that all IP devices within the Network

Groups are capable of communicating using peer-to-peer audio.

•NET GROUP CHECK ERRORS FOUND: Indicates that either some of the IP devices are

offline or there are NATs/firewalls located between the devices. Check Message Print

to determine which errors occurred.

Seizing a Device

For troubleshooting purposes, you can enable diagnostics mode and then seize a specific trunk

or extension by entering the module, circuit, and device number.

The Seize Device feature is affected by trunk restriction. The administrator phone must have

outgoing access permission for the trunk to seize it. Toll restriction is applied to any calls placed

after the trunk is seized.

To seize a device:

1. Dial 9900 (9100 in Europe), to turn on diagnostics mode. DIAGNOSTICS ON appears.

2. Press the Special button (see page 9), and then dial 9973 (9173 in Europe). ENTER BOARD

appears.

Administrator Phone Guide

3. Enter the board (module) number, not the unit number, where the device to be seized is

located, while observing the following conditions:

• If you enter a single digit, press # after the digit to continue.

• If you enter an incorrect module number or if the module is not entered in the system,

INVALID BOARD NUMBER appears.

• If you have multiple ports (for example, dual-T1 or Internet Protocol Resource Appli-

cation (IPRA) ports) ENTER PORT appears.

4. Enter the (port) circuit number of the device to be seized. If you enter a single digit, press

# after the digit to continue. Valid numbers depend on the type of module. If you enter an

invalid module number, INVALID MODULE NUMBER appears.

• If there is only one device on the selected port, the selected device is seized as if the

user had directly entered the extension or trunk number.

• If there is more than one device on the selected port, ENTER DEVICE appears. Enter

the number of the device to be seized. Valid numbers depend on the type of devices

installed. If you enter an invalid device number, INVALID DEVICE NUMBER appears.

When the device has been selected, it is seized as if the user had directly entered the

extension or trunk access number.

5. Dial 9900 (9100 in Europe) to turn off diagnostics mode. DIAGNOSTICS OFF appears.

Phone and System Administration

History Freezes

When certain system failures occur, service personnel may request a system history freeze

(system data snapshot), so they can analyze system activity for the time period preceding the

alarm.

Freezing or Unfreezing the System History

You can freeze or unfreeze the current node system history.

To freeze or unfreeze system history:

1. Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.

2. Dial 9993 (9193 in Europe) to freeze the system history, or dial 9998 (9198 in Europe) to

unfreeze the system history. HISTORY FROZEN (or UNFROZEN) appears. If you try to change

the state of the system history to its current status, HISTORY ALREADY FROZEN (or UN-

FROZEN) appears.

3. Dial 9900 (9100 in Europe) to turn off diagnostics mode. DIAGNOSTICS OFF appears.

Freezing or Unfreezing the Network History

You can freeze or unfreeze the network history for any node in the network. Service personnel

can then pull the information from each node for troubleshooting purposes. Nodes are assigned

to freeze zones by the database programmer to allow selective freezes. You must know which

zone to freeze or unfreeze.

A node can be in more than one freeze zone. If you freeze a zone that contains a node that is

already frozen, SOME NODES ALREADY FROZEN appears and the node remains frozen. If you

unfreeze a zone with unfrozen nodes in it, SOME NODES ALREADY UNFROZEN appears. To

determine the individual freeze status of the nodes, check the Message Print output.

To freeze or unfreeze network history:

1. Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.

2. Dial 9939 (9139 in Europe) to freeze the history a network node, or dial 9989 (9189 in

Europe) to unfreeze the history of a network node. SELECT FRZ ZONE (0–9) # appears.

3. Enter the number of the node you want to freeze or unfreeze. FREEZE ZONE XX IS FROZEN

(or UNFROZEN) appears. If you try to change the state of the system history to its current

status, FREEZE ZONE XX ALREADY FROZEN (or UNFROZEN) appears.

4. Dial 9900 (9100 in Europe) to turn off diagnostics mode. DIAGNOSTICS OFF appears.

Note: Do not perform these procedures unless directed to do so by service personnel.

Administrator Phone Guide

^ééÉåÇáñ=^

oÉÑÉêÉåÅÉ

Administrator Phone Guide

Reference

Troubleshooting Tips

Topics in this section include information to help you troubleshoot problems.

System Administrator and Provider Information

Because this guide covers administrator set features only, you may find that you need additional

assistance from your system administrator for issues such as creating new user accounts or

changing system settings.

Your system administrator may be on site, or you may rely on your local provider (the company

that installed your phone system and now services it) for system administration. All sales,

service, and technical support are handled at the local level by your authorized Mitel provider.

If you do not know the contact information for your local provider, use the “Partners – Mitel

Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate your nearest

office.

Administrator Troubleshooting Tips

Table 1 lists administrator troubleshooting tips.

Table 1: Administrator Troubleshooting Tips

Problem Possible Solution

I Cannot access administrator phone

features. You may be experiencing one of the following:

• You may not be using the administrator phone assigned by the

system administrator.

• If passcode protection is enabled, you must enter a passcode

before you can access administrator phone features. To

determine your passcode, contact your system administrator or

local authorized provider. See “System Administrator and

Provider Information” above.

One of our employees has left the

company, and I need to change the user

name shown on the display.

See “Programming Extension User Names” on page 20.

I need to change the system time shown

on the phone displays. See “Setting the System Date and Time” on page 14.

I cannot clear an alarm shown on the

phone display. You can use the administrator phone to clear alarms by entering the

Clear System Alarm feature code (9850).

System users cannot use “*67” to block

Caller ID when placing external calls. To use “*67,” you must select an outside line directly rather than

using Automatic Route Selection to select outside lines. Contact your

system administrator or local authorized provider for more

information. See “System Administrator and Provider Information” on

page 53.

I can change the system time, but when I

come in the morning, a different time

appears.

Your system may be configured to use Network Time Protocol (NTP),

which automatically synchronizes network date and time at 12:15

A.M. daily, but the NTP server time is incorrect. Contact your system

administrator for assistance in correcting the time on the NTP server.

Administrator Phone Guide

Programming Planning Sheets

The following sections can help you plan and program your system. Use these sections for

reference and to record system-related information.

Administrator Phone Passcode

Administrator phone passcode: ___________________________

Phone Information

For each phone you are programming, record the following information.

Do-Not-Disturb Messages

You can change the default DND messages shown in Table 3. See “Changing Do-Not-Disturb

(DND) Messages” on page 26.

Table 2: Phone Information

Options Setting

Phone extension number

User name

Toll restriction classes of service

Administrator phone? Yes or No

Attendant phone? Yes or No

House phone? Yes or No

Table 3: Do-Not-Disturb Messages

Default DND Message Primary Language

DND Message Secondary Language

DND Message

MESSAGE 01 (DO-NOT-DISTURB)

MESSAGE 02 (LEAVE A MESSAGE)

MESSAGE 03 (IN MEETING UNTIL)

MESSAGE 04 (IN MEETING)

MESSAGE 05 (ON VAC. HOLIDAY 'TIL)

MESSAGE 06 (ON VAC. HOLIDAY)

MESSAGE 07 (CALL ME AT)

MESSAGE 08 (AT THE DOCTOR)

MESSAGE 09 (ON A TRIP)

MESSAGE 10 (ON BREAK)

Page 1 of 2

Reference

Reminder Messages

To change the default messages, see “Changing Default Reminder Messages” on page 27.

MESSAGE 11 (OUT OF TOWN 'TIL)

MESSAGE 12 (OUT OF OFFICE)

MESSAGE 13 (OUT UNTIL)

MESSAGE 14 (WITH A CLIENT)

MESSAGE 15 (WITH A GUEST)

MESSAGE 16 (UNAVAILABLE)

MESSAGE 17 (IN CONFERENCE)

MESSAGE 18 (AWAY FROM DESK)

MESSAGE 19 (GONE HOME)

MESSAGE 20 (OUT TO LUNCH)

Table 4: Reminder Messages

Default Reminder Message Primary Language

Reminder Message Secondary Language

Reminder Message

MESSAGE 01 (MEETING)

MESSAGE 02 (STAFF MEETING)

MESSAGE 03 (SALES MEETING)

MESSAGE 04 (CANCEL MEETING)

MESSAGE 05 (APPOINTMENT)

MESSAGE 06 (PLACE CALL)

MESSAGE 07 (CALL CLIENT)

MESSAGE 08 (CALL CUSTOMER)

MESSAGE 09 (CALL HOME)

MESSAGE 10 (CALL CORPORATE)

MESSAGE 11 (CALL ENGINEERING)

MESSAGE 12 (CALL MARKETING)

MESSAGE 13 (CALL ACCOUNTING)

MESSAGE 14 (CANCEL DND)

MESSAGE 15 (CANCEL CALL FWD)

MESSAGE 16 (TAKE MEDICATION)

MESSAGE 17 (MAKE RESERVATION)

MESSAGE 18 (REVIEW SCHEDULE)

MESSAGE 19 (LUNCH)

MESSAGE 20 (REMINDER)

Table 3: Do-Not-Disturb Messages (continued)

Default DND Message Primary Language

DND Message Secondary Language

DND Message

Page 2 of 2

Administrator Phone Guide

Changing Station Extension Numbers

See “Changing Phone Extension Numbers” on page 28.

Swapping Stations

See “Swapping Phone Extension Numbers” on page 29.

Table 5: Station Extension Numbers

Old Extension Number New Extension Number

Table 6: Swapped Extension Numbers

Extension Number Swapped with Extension

Reference

Individual Trunk Programming

Record the information in Table 7 for each trunk you want to program.

Trunk Group Programming

Record the following information in Table 8 for each trunk group you want to program.

Table 7: Individual Trunk Programming

Information Required Responses

Answer Supervision Type: Polarity Reversal or Valid Call

Valid Call with Polarity Reversal

Caller ID? Yes or No

Hybrid Balance:

Signaling: DTMF or Dial Pulse

Trunk Group Number:

User name:

Table 8: Trunk Group Programming

Information Required Programming Plan

Phones with Day Answer Access:

Phones with Night Answer Access:

Phones with Day Ring In:

Phones with Night Ring In:

Toll Restriction Classes of Service:

Trunks in Trunk Groups:

Administrator Phone Guide

Default Feature Codes

Each of the station features is assigned a feature code. Using the station’s dialpad, these codes

are entered to select trunks, process calls, and use special features. The following tables show

default feature code values:

Administrator Feature Codes on page 58

Diagnostics Feature Codes on page 59

Phone Feature Codes on page 63

Trunk Access Codes on page 62

Administrator Feature Codes

Table 9 summarizes feature codes accessible on administrator phones only.

Table 9: Administrator Feature Codes

Feature Name Code

U.S. (Eur.) Definition

Clear Network Alarm 9851 Clears network-wide alarms on every node in the network, but

will not affect system alarms. The Clear Network Alarm feature

code may be entered on any node in the network, but the Send

Network Alarms flag must be set for the administrator to clear

alarms on other nodes in the network.

Clear System Alarm 9850 Clears all local and network-wide system alarm displays on your

node.

Diagnostics On/Off 9900 (9100) Enables or disables system diagnostics mode to perform

diagnostics functions such as freezing or unfreezing the

database, printing message logs, and seizing a device for

troubleshooting purposes.

Because diagnostics mode affects system performance, you

should run the diagnostics program when the system is idle.

Enable Network Day 9862 Places any or all remote nodes into day mode (you are prompted

for the node number).

Enable Network Night 9861 Places any or all remote nodes into night mode (you are

prompted for the node number).

Modem Disable 9867 Disables the internal modem; used in conjunction with the

assigned extension number of the modem.

Modem Enable 9866 Enables the internal modem; used in conjunction with the

assigned extension number of the modem.

Page 1 of 2

Reference

Diagnostics Feature Codes

You must use the administrator phone and enter the Diagnostics Mode feature code (9900)

[9100 in Europe] before you can use the feature codes summarized in Table 10.

Modem Reset 9869 Resets the internal modem when the modem fails to answer an

incoming call or to synchronize with an external modem.

Night Ring On/Off 9860 Places system in night mode or cancels night mode. While in

night mode, the night toll and trunk restriction lists are used.

Periodic Diagnostics

On/Off 9825 Periodic diagnostics extends and improves the functionality and

checks and reconciliations performed on various resources in

the system.

Program System Speed

Dial 9801 Programs system-wide Speed Dial numbers when followed by

location codes (000–999 or 0000-4999).

Set Network Date/Time 9810 Programs the time and date for all nodes in the system. Local

time and date can also be reset by individual nodes.

Set Time/Date 9800 Programs system time and date.

Synchronize Network

Time 9811 Synchronizes the minutes past the hour across the network.

If a node's time is off by more than 30 minutes, synchronizing the

minutes may cause the hour to change. Also, network time is

automatically synchronized every day at 12:30 AM (00:30),

using the time setting on the node with the lowest number.

Table 10: Diagnostics Feature Codes

Feature Name Code

U.S. (Eur.) Definition

Compression On/Off 9982 (9182) Compresses call processing messages sent to DB Programming,

speeding up transfers. You should not disable this feature unless

instructed to do so by support personnel.

Compression Statistics 9981 (9181) Dumps various statistics related to the DB Programming

compression algorithm. This feature should be used only when

directed to do so by support personnel.

Page 1 of 4

Table 9: Administrator Feature Codes (continued)

Feature Name Code

U.S. (Eur.) Definition

Page 2 of 2

NOTICE

Database corruption could occur if the modem is reset during a

DB Programming session. Mitel recommends that you assign the

modem extension to a Speed Dial button.

Administrator Phone Guide

Diagnostic –

ASAI Snoop Off 9926 (9126) Turns off the ASAI output to Message Print. ASAI is the protocol

the system uses to talk to DB Programming and the AVDAP.

Turning this feature on helps the support personnel debug the

messaging between Call Processing and DB Programming or Call

Processing and the AVDAP.

Diagnostic –

ASAI Snoop On 9927 (9127) Turns on the ASAI output to Message Print. ASAI is the protocol

the system uses to talk to DB Programming and the voice

processing system. Turning this feature on helps the support

personnel debug the messaging between Call Processing and DB

Programming or Call Processing and the AVDAP.

Diagnostic –

Dump Extension 9933 (9133) Allows a field technician to dump a device or structure when

debugging a problem. The system dumps the internal data

structures for that extension to message print. If you press the

pound button (#) you are prompted for a command. The

command allows you to enter an alphanumeric string of the

structure to dump.

Diagnostic –

Dump Node Information 9936 (9136) Pressing the Dump Node Information feature code dumps

specified node information to Message Print for diagnostic

purpose. When the system prompts for a node number, enter the

applicable node number or zero (0) for all nodes within a network.

If the node does not exist, an error message saying INVALID

NODE NUMBER appears and prompts you for a node number

again.

After entering a node number, the system displays a confirmation

message on the phone display. This helps you analyze which

nodes are up and which nodes are down (the word ‘down’ does

not mean that the node is completely down, it simply means the

node is unreachable). For Example:

If all nodes are up, the display shows ALL NODES ARE UP X. The

‘X’ represents the total number of the nodes.

If node 3 and 5 of a 5-node network are down, the display shows

# NODES DOWN 2 3 5.

Diagnostic –

Heap Dump 9943 (9143) For internal engineering use only.

Diagnostic –

Heap Statistics 9947 (9147) This feature code outputs miscellaneous heap information to

Message Print as well as putting up a message on the phone that

indicates the percentage of available dynamic heap memory. This

feature code is useful in determining if the system is losing heap

memory and how quickly the system may be losing it.

Table 10: Diagnostics Feature Codes (continued)

Feature Name Code

U.S. (Eur.) Definition

Page 2 of 4

Reference

Diagnostic –

ISDN View 9948 (9148) This feature code toggles through the three different ISDN view

output modes.

Entering the feature code the first time puts the ISDN view feature

into headers only mode. In this mode the system outputs all ISDN

messages to Message Print in header format (that is, it does not

contain any ISDN information elements).

Entering the feature code the second time puts the ISDN view

feature into full mode. In this mode the system outputs all ISDN

message to Message Print in full format (that is, each ISDN

information element).

Entering the feature code one more time turns this feature off.

Diagnostic –

Major Reset 9962 (9162) For internal engineering use only.

Diagnostic –

Mark As Leaks 9945 (9145) For internal engineering use only.

Diagnostic - Mark As

Quiescent 9946 (9146) For internal engineering use only.

Diagnostic –

Minor Reset 9964 (9164) For internal engineering use only.

Diagnostic –

Network Freeze Zone

System Histories

Diagnostic –

Network Unfreeze Zone

System Histories

9939 (9139)

9989 (9189)

The system fault history for any freeze zone in the network can be

halted (frozen) or re-enabled using these feature codes when

diagnostics mode is enabled. The fault history can then be

extracted from each zone and used by service personnel when

troubleshooting the system.

Diagnostic –

Network Groups 9963 (9163) Allows you to verify that the Network Groups on the local node are

programmed properly. When 9963 is entered at an administrator’s

phone, the telephone system initiates pings from each IP device

on the local node and determines if the other devices respond to

the ping. If a device does not respond to the ping or if a firewall is

detected, the system issues a Message Print message.

Diagnostic –

Print Auxdata 9972 (9172) (Not Programmable) Sends a report to a designated printer or file

that shows system reset history information to be used for

troubleshooting purposes.

Diagnostic –

Print Message Log 9975 (9175) (Not Programmable) Sends a report to a designated printer or file

that lists system error messages to be used for troubleshooting

purposes.

Diagnostic –

Print Network Log 9976 (9176) This feature code prints the network log to message print. This

feature is useful in determining the system of a networked system.

Diagnostic –

Query Node Traffic 9978 (9178) Using this feature code you can query the status of various

devices on the system based on the status of the traffic flags in

DB Programming. The output is sent to Message Print.

Table 10: Diagnostics Feature Codes (continued)

Feature Name Code

U.S. (Eur.) Definition

Page 3 of 4

Administrator Phone Guide

Trunk Access Codes

Table 11 lists trunk access codes used to select trunks when placing outgoing calls.

Diagnostic –

Show Version 9928 (9128) To check the call processing software version at an

administrator's phone, you can enable diagnostics mode, then

enter this feature code to view the version and date of the call

processing software.

However, feature code 9928 displays the firmware version of the

phone if it is in SIP mode.

Diagnostic –

SIP View 9987 (9187) Allows you to change the system wide SIP output value. Options

include No Output, Headers, and Full Output.

Diagnostic –

Spare 1–3 9910–9912

(9110–9112)

For internal engineering use only.

Diagnostic –

System History 9974 (9174) For internal engineering use only.

Diagnostic –

View Displays 9983 (9183) For internal engineering use only.

Program Database 9932 (9132) Can be used for programming phone, system, and trunk

parameters.

Seize Device 9973 (9173) Used during troubleshooting to seize a specific trunk or phone by

indicating the board number, port number, and device number.

System History –

Freeze

System History –

Unfreeze

9993 (9193)

9998 (9198)

The system fault history can be frozen or unfrozen using these

feature codes when diagnostics mode is enabled. Fault history is

used by service personnel when troubleshooting the system.

Table 11: Trunk Access Codes

Feature Name Code

U.S. (Eur.) Definition

Automatic Route Selection

(ARS) 92000 Allows the system to select the route wanted for placing a call,

as programmed in the database.

Trunk Group Access 1–208 92001–92208 Selects an available trunk from a programmed group of trunks

for placing an outside call.

Emergency Call 911

(999/112 or

as applicable)

Entering this feature code selects an outgoing trunk and

automatically dials the programmed Emergency Call number,

which is routed by default out Trunk Group 1.

Outgoing Call 8Selects an outgoing trunk according to the programmed

outgoing access mode for that phone.

Table 10: Diagnostics Feature Codes (continued)

Feature Name Code

U.S. (Eur.) Definition

Page 4 of 4

Reference

Phone Feature Codes

Table 12 lists phone feature codes.

Table 12: Phone Feature Codes

Feature Name Code Definition

Account Code –

All Calls Following 391 Allows the phone user to enter a forced or optional account code

that will apply to all calls following the entry of this feature code and

will appear in the SMDR. To disable the All Calls Following feature,

the feature code is entered again without an account code.

Account Code – Optional 390 Allows the phone user to enter an optional account code for SMDR

reports during an outside call.

ACD Agent Login

ACD Agent Logout

ACD Agent Login/Logout Toggle

326

327

328

These feature codes allow an ACD hunt group member (agent) to

log into and out of one or more ACD hunt groups. The agent will

only receive calls through the ACD hunt group while logged in.

ACD Agent Wrap-Up Terminate 329 When an ACD agent completes a call, no other ACD hunt group

call will ring at the phone until the ACD Wrap-Up Timer expires or

the agent enters this feature code to terminate the wrap-up

session.

Activate Door Relay 332 If enabled, activates a door relay switch on the system to unlock a

door (i.e., “buzz” it open).

Agent Help 375 The Agent Help feature allows a phone user to request help from

a designated “Agent Help Extension” during a two- or three-party

call.

Agent Help Reject 376 When a request-for-help call rings, the Agent Help Extension can

choose to join the call or enter this feature code to reject the

request.

Answer (Ringing Call) 351 Answers the call that has been ringing or holding the longest at

that phone.

Audio Diagnostics 320 When initiated, users are prompted to answer questions about the

audio problems by pressing specific keypad buttons.

Automatic CO Access On/Off 360 (Not used on single line phones) Allows the phone user to

determine how ringing outside calls will be answered: simply by

lifting the handset or pressing the Speaker button (automatic

answer), or by lifting the handset or pressing the Speaker button

and pressing a Call button, individual trunk button or the ANSWER

button.

Automatic IC Access On/Off 361 (Not used on single line phones) Allows the phone user to

determine how ringing intercom calls will be answered: simply by

lifting the handset (automatic answer), or by lifting the handset and

pressing the IC button (or a Call button, if there is no IC button).

Automatic Trunk Answer 350 Using this feature code, phone users with allowed answer can pick

up trunks that are ringing into the system, but that are not actually

ringing at their phones. This feature does not pick up transferred

calls or recalls that are ringing at the phone.

Page 1 of 6

Administrator Phone Guide

Background Music On/Off 313 (Not used on single line phones) Turns on and off background

music heard through the phone speaker.

Barge-In 386 Allows the supervisor to barge-in on a call to help the hunt group

member/agent.

Call Forward All Calls 355 Immediately forwards all calls to another phone or to an outside

phone number.

Call Forward If Busy 357 Immediately forwards all calls to another phone or to an outside

phone number when the phone is in use.

Call Forward If No Answer 356 Forwards all calls to another phone or to an outside phone number

if not answered within a predetermined time.

Call Forward If No Answer/Busy 358 Forwards all calls to another phone or to an outside phone number

if not answered within a predetermined amount of time, or

immediately if the phone is in use.

Call Logging 333 Allows users of display phones to view missed, received, and

dialed calls.

Change Language 301 A phone user can change the assigned language for the phone by

entering the Change Language feature code while the phone is

idle.

CO Hookflash 330 Sends a timed hookflash over the trunk while on an outside call

(includes conference calls).

Conference 5Connects from three to four parties in an Ad Hoc Conference,

which consists of any combination of inside and outside parties.

Data 340 Allows operation of a data device attached to a digital telephone.

Requires a modem-equipped data device. Supported on 5000 CP

systems equipped with appropriate digital interface equipment.

Default Station 394 This single feature code cancels account codes for all calls

following, Do-Not-Disturb, manual call forwarding, background

music, ring intercom always, and queue requests; restores

handsfree mode, pages, hunt group calls, and system forwarding;

and returns phone volumes to default values.

Directories 307 (Display phones Only) Allows display phone users to search for

extension numbers or System Speed Dial numbers. The number

can then be dialed, if appropriate.

Display Hardware Serial Number (Display phones Only) When the phone user enters this feature

code, the phone displays the system’s license key ID.

Table 12: Phone Feature Codes (continued)

Feature Name Code Definition

Page 2 of 6

Reference

Display Outside Party Name

On/Off 379 (Display phones Only) When the phone user enters this feature

code, while connected to a CO call that has outside party name

information, the display will toggle between the caller’s name and

number. If there is no outside party name or the Expanded CO Call

Information On Displays flag is disabled, the user will hear a burst

of reorder tone and see the CANNOT ACCESS FEATURE

display. If the Display Outside Party Name On/Off feature code is

programmed in a user programmable button with a lamp, the lamp

will be lit when the outside party name is enabled and off when the

outside party number is enabled.

Display Time/Date (ITP)

Show IP Address (SIP) 300 (Display phones Only) Temporarily displays the system date and

time, user name, and extension number during a call or when

other displays are shown.

Feature code 300 displays the IP Address of a phone if it is in SIP

mode.

Do-Not-Disturb

Do-Not-Disturb Cancel

Do-Not-Disturb On/Off

370

371

372

The Do-Not-Disturb feature code halts all intercom calls,

transferred calls, and pages to the phone. The Cancel code

returns the phone to normal operation. The on/off code can be

used to turn Do-Not-Disturb on or off.

Do-Not-Disturb Override 373 (Not used on single line phones) If enabled in the database, allows

the phone user to break through another phone’s Do-Not-Disturb

mode when placing an intercom call.

Dynamic Extension Express On

Dynamic Extension Express Off

Dynamic Ext. Express On/Off

363

362

364

Allow the user to enable or disable the Dynamic Extension

Express (formerly called Personal Call Routing) feature.

Dynamic Ext. Express – Handoff 388 Provides the following functions:

Push: Allows the user to push an active call from his or her main

extension to an associated destination without disconnecting

audio.

Pull: Allows the user connected to an active call on a mobile or

home phone to pull the call back to his or her main extension.

Enhanced Speakerphone Enable 310 (Digital telephones only) When entered at a digital telephone, this

feature code enables the enhanced speakerphone. Digital

telephones can also use the Special button + Speaker buttons.

Feature Key Default 395 (Not used on single line phones) Phones have user-

programmable feature buttons that can be set to enter feature

codes. This code returns the user-programmable buttons to the

database default values.

Group Listen 312 (Not used on single line phones) Allows a user to transmit a

conversation over the phone speaker while in handset or headset

mode.

Handsfree On/Off 319 (Not used on single line phones) Disables/enables the phone’s

handsfree intercom answering. Incoming intercom calls ring as

private calls if handsfree answering is disabled.

Table 12: Phone Feature Codes (continued)

Feature Name Code Definition

Page 3 of 6

Administrator Phone Guide

Headset Enable

Headset Disable

Headset On/Off

315

316

317

(Not used on single line phones) The enable code signals the

system that a headset has been connected to the phone. The

disable code returns the phone to normal operation. The on/off

feature code can be used to toggle the feature on or off.

Hold – Individual 336 Places a call on hold so that it can be picked up directly at that

phone or through a reverse transfer from any other phone.

Hold – System 335 Places an outside call on system hold. It can be picked up directly

at any phone that has an individual trunk button and has allowed-

answer and/or outgoing access for that trunk, or by the phone that

placed it on hold. (If used on conference or intercom calls, the

system places the call on individual hold.)

Hot Desk On/Off 348 Allows the phone user to log on to a Hot Desk-enabled base phone

or log off of a Hot Desk session.

Hunt Group Remove

Hunt Group Replace

Hunt Group Remove/Replace

322

323

324

Removes the phone from its assigned hunt group(s) or places it in

again. Does not affect non-hunt group calls. The remove/replace

feature code can be used to toggle the feature.

LCD Contrast Adjustment 303 Adjusts the LCD contrast on the display. The phone must be idle

to use this feature.

Message 365 This feature code is used for leaving and retrieving a message

waiting indication at a called phone or the called phone’s message

center. Depending on how the message was left, the called phone

user either retrieves the message from his/her message center or

from the phone that left the message.

Message – Cancel 366 Allows the phone user to cancel a message waiting indication that

he or she left at another phone.

Message – Cancel Current 368 Cancels a message waiting indication that is waiting at the phone

without requiring the user to respond to it.

Message – Silent 367 Leaves a Message Waiting indication at a phone without first

placing an intercom call.

Mute On/Off 314 (Not used on single line phones) Turns the microphone on or off

during a call. If muted, the phone user can hear the other party, but

the party cannot hear the phone user.

Page 7When followed by a paging zone code (0–9 or 0–49), it allows

announcements to be made through phone speakers and any

external paging speakers in the page zone.

Page On/Off 325 (Not used on single line phones) Halts pages through the phone

speaker or allows them to be received again.

Program Buttons 397 (Not used on single line phones) User-programmable feature

buttons and Station Speed Dial buttons can be programmed using

this feature code.

Table 12: Phone Feature Codes (continued)

Feature Name Code Definition

Page 4 of 6

Reference

Program Station Passcode 392 The station passcode is used for the Remote Programming

feature. The passcode can be changed by entering the Program

Station Passcode feature code at the phone or when using the

Remote Programming feature.

Queue Request 6Requests (or cancels) an automatic callback when a busy trunk or

phone becomes available.

Record-A-Call 385 If the system is programmed with a Record-A-Call application, the

phones can be programmed to use the Record-A-Call feature. It

allows users to enter a feature code whenever they want to record

an ongoing call in their designated Record-A-Call mailbox. Users

can retrieve the recorded messages later, just as they would any

other mailbox messages.

Redial 380 Redials the last outside phone number dialed or saved at the

phone (up to 48 digits). Also used to save numbers at phones

programmed for last number saved.

Redirect Call 331 Allows the phone user to route ringing outside, intercom, and

camped on calls to another phone, hunt group, or outside number.

Routing of the redirected call is still subject to trunk and toll

restrictions. This feature provides these options in addition to the

currently available options which allow the phone user to redirect

calls to Voice Mail or Do-Not-Disturb.

Reminder Message

Reminder Message Cancel 305

306

(Not used on single line phones) The phone user can set reminder

messages that signal the phone at specific times. Or, the user can

cancel all reminder messages for the phone.

Remote Configuration – Disable 343 Reserved for controlled introduction. Disables the Remote

Configuration feature. The VPN connection from the Remote

Proxy Server to the 5000 CP is terminated.

Remote Configuration – Display

License Key 347 Reserved for controlled introduction. Displays the license key ID

(HASP key) for the 5000 CP.

Remote Configuration – Enable 342 Reserved for controlled introduction. Enables a Remote

Configuration session. The Virtual Private Network (VPN)

connection from the 5000 CP to the Remote Proxy Server is

initiated.

Remote Configuration – Reset 344 Reserved for controlled introduction. Resets a Remote

Configuration session. The VPN connection from the 5000 CP to

the Remote Proxy Server is reset.

Remote Programming 359 Allows a user to place a phone in DND mode, forward the phone’s

calls, or change the passcode; either from another phone or

through DISA.

Reverse Transfer (Call Pick-Up) 4Picks up a call ringing or holding at a phone or hunt group.

Review Keys 396 (Not used on single line phones) User-programmable feature

buttons and Station Speed Dial buttons can be viewed using this

feature code.

Table 12: Phone Feature Codes (continued)

Feature Name Code Definition

Page 5 of 6

Ring Intercom Always On/Off 377 Enables/disables the feature that allows the phone to always place

private (non-handsfree) intercom calls.

Ring Tone Selection 398 (Not used on single line phones) Selects the type of ringing alert

tone that will be heard from the phone.

Routing Off 304 Disables System OAI Offering Control for third-party applications.

This feature requires you to enter a passcode. Once you disable

routing, you cannot enable it again (i.e., only the third-party

application can enable routing).

Station Monitor 321 (Hunt Group supervisors only) Allows a designated hunt group

supervisor to monitor a call of anyone in the associated hunt

group.

Station Speed Dial

Station Speed Dial Programming 382

383

Dials/programs one of the 10 Station Speed Dial numbers when

followed by a location code (0–9).

Steal 387 Allows the supervisor to take away a call from the hunt group

member/agent.

Switch Keymap 399 (Not used on single line phones) Allows a phone user to switch

between standard and alternate keymaps.

System Forward Enable

System Forward Disable

System Forward On/Off

352

353

354

Enables or disables the database-programmed System

Forwarding feature for this phone. The on/off feature code can be

used to toggle the feature on or off.

System Speed Dial 381 Dials one of the 1000-5000 System Speed Dial phone numbers

when followed by a location code (000–999 or 0000-4999). Also

used for reviewing System Speed Dial numbers.

Transfer to Hold 346 Transfers a call to another phone and places it on individual hold

so that it does not ring or send call waiting signals until it recalls.

Transfer to Ring 345 Transfers a call to another phone or to an outside phone number.

Table 12: Phone Feature Codes (continued)

Feature Name Code Definition

Page 6 of 6

Index

Administrator

feature codes 58

phone

enabling or disabling 18

password, programming 25

troubleshooting 53

phone troubleshooting 53

programming planning sheets 4

types 3

Alarms

clearing 44

descriptions 44

minor 44

network 43

system 43

Answer Supervision Type, programming 31

Attendant phones, enabling or disabling 19

Automatic

daylight-saving time 14

Route Selection, ARS-only Class of Service 21

Automatic Route Selection, ARS-only Class of

Service 22

Busy Out, programming 35

Caller ID, programming 32

Capacities, network 5

Class of Service

ARS only 21, 22

European values 22

Clearing alarms 44

Codes

administrator feature 58

diagnostics feature 59

phone feature 63

trunk access 62

Day Mode, setting 13

Day or Night Answer Access, programming 36

Day or Night Ring-in, programming 37

Device, seizing 47

Diagnostics feature codes 59

DND messages

programming 26

programming planning sheets 54

DND messages, Japanese language 26, 27

Emergency calls, toll restriction override 20

English, multicultural references 6

Extension numbers

changing 28

swapping 29

Feature codes

administrator 58

diagnostics 59

phone 63

Flowcharts

Station programming 24

System programming 30

Trunk programming 40

Freeze and unfreeze

network history 49

system history 49

History

network 49

system 49

Hookflash, speed dial 16

Individual trunk programming planning sheets 57

Internal modem

enabling and disabling 46

resetting 46

Japanese language

DND messages 26, 27

Major alarms 43

Messages

DND, programming 26

Reminder, changing 27

Minor alarms 44

Mode, Day or Night 13

Administrator Phone Guide

Modem

internal, enabling and disabling 46

internal, resetting 46

Multicultural English references 6

Multi-node configuration 13

Network

alarms 43

capacities 5

history, freezing and unfreezing 49

single and multi-node configurations 13

synchronizing time 15

Night Mode, setting 13

Passwords, administrator phone 25

Pause, speed dial 16

PBX trunks, speed dialing 16

Phone

attendant, enabling or disabling 19

extension

numbers, changing 28

user names, programming 20

Phone feature codes 63

Programming planning sheets

administrator phone password 54

DND messages 54

individual trunk programming 57

phone information 54

Reminder messages 55

station extension numbers 56

swapping stations 56

trunk groups 57

Provider information 53

Reminder Messages

changing 27

programming planning sheets 55

Single node configuration 13

Speed dial

pauses and hookflashes 16

System 16

Stations

numbers, programming planning sheets 56

swapping, programming planning sheets 56

Synchronize network time 15

System

alarms 43

date and time, setting 14

history, freezing and unfreezing 49

programming options 25

Speed Dial

deleting names or numbers 16

toll restriction override 20

using 16

Time

daylight saving, automatic 14

setting 14

Toll restrictions

COS override for emergency calls 20

programming 20

Troubleshooting

administrator phone 53

administrator phone features 53

Trunk groups

assigning trunks to 34

Day or Night Answer Access, programming 36

Day or Night Ring-in, programming 37

programming planning sheets 57

trunk lists, programming 39

Trunks

access codes 62

Answer Supervision Type, programming 31

assigning to trunk groups 34

Busy Out, programming 35

Caller ID, programming 32

polarity reversal 31

Valid Call Timer 31

User names, programming 20

Mitel 5 Users Manual 5000 CP V5.0 Phone Administrator Guide

5 to the manual 9ab2e26d-e6f5-494d-a6ce-6e7971a501d4

Navigation menu

Versions of this User Manual:

Views

Navigation