Mitel Sx 200 Users Manual SX200ICP_MX_THB

2015-01-21

• Chapter 1 Introduction
  • About this Handbook
    • Purpose of this handbook
    • Who this handbook is written for
    • Where you can find more information
    • Contacting Mitel
    • Symbols used in this handbook
    • Important safety instructions
  • About the SX-200 ICP MX
    • SX-200 ICP System Packages
    • System configurations
    • DSP Configuration Options
    • Cabinet Configuration Rules
  • Supported Peripherals
  • Default Database Configuration
    • Telephone related
    • Voice mail related
    • Trunk related
    • System related
• Chapter 2 Basic Installation
  • Before you begin
  • Quick Installation
  • SX-200 ICP MX Hardware
    • Hardware ports and connectors
    • Controller components
    • Identify the required components
    • Installation checklist
  • Installation overview
  • Installing the SX-200 ICP MX Controller
  • Install an Ethernet Switch
    • Small installations (under 20 phones)
    • Larger installations (over 20 phones)
  • Feeding Power to IP Phones
  • Installing Software Using an External CompactFlash Card (Optional Initial Install)
  • Installing Optional Controller Hardware
    • Precautions
    • Removing the cover
    • Install the Analog Option Board (AOB)
    • Installing Optional DSP Module(s)
    • Installing the Optional Dual FIM Module
    • Installing the Optional Quad CIM Module(s)
    • Installing the Optional Dual T1/E1 Framer Module(s)
    • Installing a hard drive
    • Installing the Stratum Clock
  • Wall or Rack Mounting
    • Wall mounting the controller
    • Rack mounting the controller or NSU
  • Installing an NSU
  • Installing SX-200 Peripheral Cabinets
    • FIM Connectivity
    • CIM Connectivity
    • Cabinet installation and programming
    • Peripheral Cabinet Interface Cards and Modules
    • Peripheral Cabinet Control and Digital Services Cards and Modules
    • Peripheral Cabinet Configuration Rules
  • Installing an ASU
  • Connecting the Phones and Trunks
    • ONS/CLASS, DNIC and LS/CLASS ports
    • IP Phones
  • Adding a PKM
    • Requirements
    • CDE programming
    • Installation
    • PKM to an Attendant Console
  • Connecting Music on Hold, Paging and Door Phone/Door Opener
    • Music-on-Hold (MOH) interface
    • Paging
    • Door Phone/Door Opener
  • Connecting a Night Bell and Alarm Device
    • CDE programming for a Night Bell
    • CDE programming for an Alarm Device
  • Setting up an FTP Server on a Maintenance PC
    • CDE Programming
  • System Health Check
• Chapter 3 Basic Programming
  • Programming Overview
  • Preparing to Enter Customer Data
    • PC requirements
    • Serial Connection to the Controller
    • Secure Telnet Connection to the controller
    • Web Interface Connection to the Controller
    • Port Usage
  • Enabling MOSS Options
  • System Options to Avoid
  • Programming the Customer Data Entry (CDE) Forms
  • Programming Features for each Phone
    • Before you begin
  • Programming Embedded Voice Mail
    • CDE Programming for Embedded Voice Mail
    • Voice mail forms
    • Setting up RADs
    • Setting up Record a Call
    • Using the Administrator’s Mailbox
    • Testing voice mail operation
  • Programming Phonebook
  • Programming an Attendant Console
  • Programming a Subattendant Set
  • Programming a Printer Port
    • System Printer Port
    • Dataset Printer Port
    • IP Printer Port
  • Programming Stations/Sets Automatically
  • Deleting a Device and All Dependent Resources
    • Deleting a range of devices and dependent resources
  • Programming a Single Line Voice Station
  • Programming a Multi-Line Set
  • Programming an Analog Device to a SIM2 (DNIC Phones Only)
  • Programming an NSU or a PRI Card in a Peripheral Cabinet
    • CDE programming
    • IMAT Programming
  • Programming an Embedded PRI Trunk
  • Programming an Embedded T1 Trunk
  • Programming Analog Trunks
    • Non Dial-In trunks
    • Dial-in trunks
    • DISA trunks
    • Programming T1 and PRI trunks as DISA trunks
    • Programming ANI/DNIS on an Incoming trunk
    • CLASS trunks
    • Running the Line Quality Test for LS Trunks
  • Programming Symbol MiNET Wireless Phones (Optional)
    • Install Symbol NetVision MiNET Phone Administrator Tool
    • Twinning the Symbol phone with a wireline (desk) phone
  • Programming IP Sockets for Hotel/ Motel terminals and ACD Monitor
  • Programming Voice mail and PMS Integration
    • Requirements
    • SX-200 ICP programming
    • Setting up the Ether232
  • Programming the PMS Interface on the SX-200 ICP
    • Requirements
    • SX-200 ICP programming
  • Programming for the 6010 Teleworker Solution
    • Requirements
    • Installation and programming
    • Testing IP Phone connectivity and voice quality
  • Programming SpectraLink Wireless Telephones
    • Requirements
    • Programming
  • Programming with MyAdministrator
    • Requirements
  • Programming Call Forwarding - External
  • Feature Limitations
  • CDE Cross Reference
• Chapter 4 Advanced Installation and Programming
  • Overview
  • Planning your Installation
  • Basic PC Networking
    • Enabling the (2nd) Port on IP Phones
  • Virtual LANs (VLANs)
    • Configuration 1: One DHCP server per VLAN
    • Configuration 2: One external DHCP server for two VLANs
    • Configuration 3: Router on a Stick
    • Programming the controller IP address and DHCP settings
    • Configuring a Windows 2000 DHCP server
  • Networking Mitel IP-PBXs
    • SX-200 ICP Programming
    • Uniform Numbering Plan
  • Programming Unified Messaging
    • Requirements
    • Programming SMTP
    • Programming IMAP (Standard Unified Messaging)
• Chapter 5 Routine Maintenance
  • Is the System Healthy?
    • System health checklist
  • Checking the System
  • Installing FRUs
    • Precautions
    • Power Down System
    • Power Up System
    • System Reset
    • System Shutdown
    • Re-initializing the Controller
  • Replacing the Hard Drive or CompactFlash
    • Replacing the Analog Main Board
    • Other FRUs
  • Performing Backups
    • Backing Up a Database
    • Restoring a Database
    • Installing an Alternate Database
  • Upgrading the System Software
    • Upgrading from Release 1.x to Release 2.0 or later
    • Upgrading from the External CompactFlash Card (Release 2.0 or later)
    • Upgrading by FTP
  • Upgrading the NSU or PRI Card Software
  • Migrating an SX-200 EL/ML to an SX-200 ICP MX
    • Parts Required
    • Preparations
    • Migration Procedure
  • Replacing IP Phones
  • Restarting IP Phones
  • Upgrading Set Firmware
    • Boot Codes
    • Firmware Revision Levels
    • Firmware Commands
  • Measuring LS Trunks
    • Running the Line Quality Test
    • Running the Distortion Test
    • Running the Echo Test
  • Maintenance Commands
    • Maintenance Port Characteristics
    • Telnet Requirements
    • Entering Command Sequences
    • Logging In
    • Logging Out
    • Switching between Maintenance and CDE
    • Displaying the Card Configuration
    • Showing the System Identity
    • System Commands
    • Report Commands
    • Traffic Measurement Commands
    • Log Commands
    • Diagnostic Function Commands
  • Backing up Log and Trap Files using Kermit
  • Sending Logs and other System Files to an E-mail Address or FTP Server
  • Retrieving Logs and other System Files using Kermit
  • Maintenance Tips
• Chapter 6 Basic Troubleshooting and Repair
  • About this Chapter
  • Troubleshooting Tools
  • Before you Contact Technical Support
  • General Troubleshooting Steps
    • Using the Phone Debug Option
  • Checking the System LEDs
    • Controller LEDs
    • NSU LEDs
    • ASU LEDs
  • Troubleshooting Phones and Peripherals Problems
  • NSU/PRI Troubleshooting
    • PRI Debug Commands
  • Troubleshooting Analog Trunks
    • Basic Troubleshooting
    • Troubleshooting Signaling Problems
  • Troubleshooting T1 Trunks (D4 DS-1)
    • Synchronization
    • Signaling Types
    • Test/Verify (T1)
  • Troubleshooting Voice Mail
  • SX-200 ICP Property Management System Interface
    • Property Management System Messages
    • SX-200 ICP and PMS Cannot Communicate
    • Testing the PMS Interface of the PBX
• Chapter 7 Advanced Troubleshooting and Repair
  • About this Chapter
  • General Network Troubleshooting
    • Check List
  • Troubleshooting IP Phone Connectivity
    • Using a network analyzer to debug
    • Connectivity problems
    • Troubleshooting IP Phone Registration
    • IP Phone Analyzer
  • Troubleshooting Phone Audio Quality
  • Troubleshooting IP Trunks
    • CDE Check List
    • IP Check List
• Appendix A Default Database Values
  • Default Database
    • Default Database Values
• Appendix B Part Numbers
• Appendix C System Cabling
• Appendix D Phones and Features
• Appendix E Handling Fiber Optic Cables
  • Guidelines for Handling Fiber Optic Cable
    • Specifications
    • Operation
• Appendix F Folio Views (E-Docs) Tips
  • About Folio Views
    • How do I print a procedure from the infobase?
    • How do I export a section of the infobase to a word processing file?
    • How do I search the entire infobase?
    • How do I search a section of the infobase?
• Index