Mitel Sx 200 Users Manual SX200ICP_MX_THB

Mitel SX-200 ICP Rev 3-1 Tech Handbook Mitel SX-200 ICP Rev 3-1 Tech Handbook

SX-200 to the manual 7062a857-4e12-48c1-84f7-fd1d7785ead9

2015-01-21

: Mitel Mitel-Sx-200-Users-Manual-350436 mitel-sx-200-users-manual-350436 mitel pdf

Open the PDF directly: View PDF .
Page Count: 426

Download
Open PDF In Browser	View PDF

MX Controller
TECHNICIAN’S HANDBOOK
Release 3.1

SX-200 ICP MX Technician’s Handbook

NOTICE
The information contained in this document is believed to be accurate in all
respects but is not warranted by Mitel Networks™ Corporation (MITEL®).
The information is subject to change without notice and should not be
construed in any way as a commitment by Mitel or any of its affiliates or
subsidiaries. Mitel and its affiliates and subsidiaries assume no
responsibility for any errors or omissions in this document. Revisions of
this document or new editions of it may be issued to incorporate such
changes.
No part of this document can be reproduced or transmitted in any form or
by any means - electronic or mechanical - for any purpose without written
permission from Mitel Networks Corporation.
MITEL, SX-200, SUPERSET, SUPERCONSOLE 1000, MiTAI, MiLINK,
and LIGHTWARE are trademarks of Mitel Networks Corporation.
Microsoft Windows is a registered trademark of Microsoft Corporation.
SpectraLink NetLink e340, h340, 640 Wireless Telephones are
trademarks of Spectralink Corporation.
HYPERTERMINAL is a trademark of Hilgraeve Inc.
VT100 is a trademarks of Digital Equipment Corporation.
All other product names specified in this document are trademarks of
their corresponding owners.

SX-200 ICP MX Technician’s Handbook
51009229, Revision B
Release 3.1
February 2006

® ™ Trademark of Mitel Networks Corporation
©Copyright 2006, Mitel Networks Corporation
All rights reserved

ii

Table of Contents

Chapter 1 : Introduction
About this Handbook ............................................................................................3
Purpose of this handbook ................................................................................3
Who this handbook is written for ......................................................................3
Where you can find more information ..............................................................4
Contacting Mitel® .............................................................................................6
Symbols used in this handbook .......................................................................7
Important safety instructions ............................................................................7
About the SX-200® ICP MX ..................................................................................8
SX-200 ICP System Packages ........................................................................8
System configurations......................................................................................9
DSP Configuration Options ............................................................................12
Cabinet Configuration Rules ..........................................................................14
Supported Peripherals ........................................................................................15
Default Database Configuration ..........................................................................16
Telephone related ..........................................................................................16
Voice mail related...........................................................................................17
Trunk related ..................................................................................................17
System related ...............................................................................................17

Chapter 2 : Basic Installation
Before you begin .................................................................................................21
Quick Installation ................................................................................................22
SX-200 ICP MX Hardware ..................................................................................24
Hardware ports and connectors .....................................................................24
Controller components ...................................................................................25
Identify the required components...................................................................26
Installation checklist .......................................................................................27
Installation overview ............................................................................................30
Installing the SX-200 ICP MX Controller .............................................................31
Install an Ethernet Switch ...................................................................................32
Small installations (under 20 phones) ............................................................32
Larger installations (over 20 phones).............................................................33
Feeding Power to IP Phones ..............................................................................34
Installing Software Using an External CompactFlash Card
(Optional Initial Install) ........................................................................................35
Installing Optional Controller Hardware ..............................................................37
Precautions ....................................................................................................37
Removing the cover .......................................................................................38

iii

SX-200 ICP MX Technician’s Handbook

Install the Analog Option Board (AOB) .......................................................... 39
Installing Optional DSP Module(s)................................................................. 41
Installing the Optional Dual FIM Module........................................................ 43
Installing the Optional Quad CIM Module(s).................................................. 44
Installing the Optional Dual T1/E1 Framer Module(s).................................... 45
Installing a hard drive .................................................................................... 46
Installing the Stratum Clock ........................................................................... 48
Wall or Rack Mounting ....................................................................................... 49
Wall mounting the controller .......................................................................... 49
Rack mounting the controller or NSU ............................................................ 53
Installing an NSU ................................................................................................ 54
Installing SX-200 Peripheral Cabinets ................................................................ 57
FIM Connectivity ............................................................................................ 57
CIM Connectivity............................................................................................ 57
Cabinet installation and programming ........................................................... 58
Peripheral Cabinet Interface Cards and Modules.......................................... 59
Peripheral Cabinet Control and Digital Services Cards and Modules ........... 61
Peripheral Cabinet Configuration Rules ........................................................ 62
Installing an ASU ................................................................................................ 64
Connecting the Phones and Trunks ................................................................... 66
ONS/CLASS, DNIC and LS/CLASS ports ..................................................... 66
IP Phones ...................................................................................................... 67
Adding a PKM .................................................................................................... 68
Requirements ................................................................................................ 68
CDE programming ......................................................................................... 69
Installation ..................................................................................................... 69
PKM to an Attendant Console ....................................................................... 71
Connecting Music on Hold, Paging and Door Phone/Door Opener ................... 72
Music-on-Hold (MOH) interface ..................................................................... 72
Paging ........................................................................................................... 72
Door Phone/Door Opener.............................................................................. 73
Connecting a Night Bell and Alarm Device ........................................................ 74
CDE programming for a Night Bell ................................................................ 74
CDE programming for an Alarm Device ........................................................ 74
Setting up an FTP Server on a Maintenance PC ............................................... 75
CDE Programming......................................................................................... 75
System Health Check ......................................................................................... 77

iv

Table of Contents

Chapter 3 : Basic Programming
Programming Overview ......................................................................................81
Preparing to Enter Customer Data ......................................................................82
PC requirements ............................................................................................82
Serial Connection to the Controller ................................................................82
Secure Telnet Connection to the controller....................................................83
Web Interface Connection to the Controller ...................................................84
Port Usage .....................................................................................................85
Enabling MOSS Options .....................................................................................86
System Options to Avoid .....................................................................................87
Programming the Customer Data Entry (CDE) Forms ........................................87
Programming Features for each Phone ..............................................................88
Before you begin ............................................................................................88
Programming Embedded Voice Mail ..................................................................93
CDE Programming for Embedded Voice Mail................................................93
Voice mail forms.............................................................................................94
Setting up RADs.............................................................................................96
Setting up Record a Call ................................................................................97
Using the Administrator’s Mailbox..................................................................99
Testing voice mail operation ........................................................................102
Programming Phonebook .................................................................................103
Programming an Attendant Console .................................................................104
Programming a Subattendant Set .....................................................................104
Programming a Printer Port ..............................................................................105
System Printer Port ......................................................................................105
Dataset Printer Port......................................................................................105
IP Printer Port...............................................................................................106
Programming Stations/Sets Automatically ........................................................107
Deleting a Device and All Dependent Resources .............................................109
Deleting a range of devices and dependent resources................................109
Programming a Single Line Voice Station ........................................................110
Programming a Multi-Line Set ..........................................................................111
Programming an Analog Device to a SIM2 (DNIC Phones Only) .....................112
Programming an NSU or a PRI Card in a Peripheral Cabinet ..........................112
CDE programming .......................................................................................112
IMAT Programming ......................................................................................117
Programming an Embedded PRI Trunk ............................................................125
Programming an Embedded T1 Trunk ..............................................................130

v

SX-200 ICP MX Technician’s Handbook

Programming Analog Trunks ............................................................................ 131
Non Dial-In trunks ........................................................................................ 131
Dial-in trunks................................................................................................ 133
DISA trunks ................................................................................................. 134
Programming T1 and PRI trunks as DISA trunks ........................................ 135
Programming ANI/DNIS on an Incoming trunk ............................................ 135
CLASS trunks .............................................................................................. 139
Running the Line Quality Test for LS Trunks............................................... 140
Programming Symbol MiNET Wireless Phones (Optional) .............................. 141
Install Symbol NetVision MiNET Phone Administrator Tool ........................ 141
Twinning the Symbol phone with a wireline (desk) phone........................... 142
Programming IP Sockets for Hotel/ Motel terminals and ACD Monitor ............ 143
Programming Voice mail and PMS Integration ................................................ 145
Requirements .............................................................................................. 145
SX-200 ICP programming............................................................................ 146
Setting up the Ether232 ............................................................................... 146
Programming the PMS Interface on the SX-200 ICP ....................................... 147
Requirements .............................................................................................. 147
SX-200 ICP programming............................................................................ 147
Programming for the 6010 Teleworker Solution ............................................... 151
Requirements .............................................................................................. 151
Installation and programming ...................................................................... 151
Testing IP Phone connectivity and voice quality.......................................... 152
Programming SpectraLink Wireless Telephones ............................................. 153
Requirements .............................................................................................. 153
Programming ............................................................................................... 153
Programming with MyAdministrator ................................................................. 158
Requirements .............................................................................................. 158
Programming Call Forwarding - External ......................................................... 159
Feature Limitations ........................................................................................... 160
CDE Cross Reference ...................................................................................... 164

Chapter 4 : Advanced Installation and Programming
Overview .......................................................................................................... 169
Planning your Installation ................................................................................. 170
Basic PC Networking ........................................................................................ 171
Enabling the (2nd) Port on IP Phones ......................................................... 171
Virtual LANs (VLANs) ....................................................................................... 172
Configuration 1: One DHCP server per VLAN............................................. 172

vi

Table of Contents

Configuration 2: One external DHCP server for two VLANs ........................175
Configuration 3: Router on a Stick ...............................................................177
Programming the controller IP address and DHCP settings ........................178
Configuring a Windows 2000 DHCP server .................................................178
Networking Mitel IP-PBXs .................................................................................181
SX-200 ICP Programming............................................................................182
Uniform Numbering Plan..............................................................................184
Programming Unified Messaging .....................................................................185
Requirements...............................................................................................185
Programming SMTP.....................................................................................185
Programming IMAP (Standard Unified Messaging) .....................................188

Chapter 5 : Routine Maintenance
Is the System Healthy? .....................................................................................193
System health checklist................................................................................193
Checking the System ........................................................................................194
Installing FRUs ..................................................................................................195
Precautions ..................................................................................................195
Power Down System....................................................................................196
Power Up System ........................................................................................196
System Reset...............................................................................................197
System Shutdown ........................................................................................197
Re-initializing the Controller .........................................................................198
Replacing the Hard Drive or CompactFlash .....................................................199
Replacing the Analog Main Board................................................................200
Other FRUs ..................................................................................................202
Performing Backups ..........................................................................................203
Backing Up a Database ...............................................................................203
Restoring a Database ..................................................................................204
Installing an Alternate Database ..................................................................205
Upgrading the System Software .......................................................................206
Upgrading from Release 1.x to Release 2.0 or later ....................................206
Upgrading from the External CompactFlash Card (Release 2.0 or later) ....207
Upgrading by FTP ........................................................................................209
Upgrading the NSU or PRI Card Software ........................................................210
Migrating an SX-200 EL/ML to an SX-200 ICP MX ..........................................211
Parts Required .............................................................................................212
Preparations.................................................................................................212
Migration Procedure.....................................................................................212

vii

SX-200 ICP MX Technician’s Handbook

Replacing IP Phones ........................................................................................ 215
Restarting IP Phones ....................................................................................... 216
Upgrading Set Firmware .................................................................................. 216
Boot Codes .................................................................................................. 217
Firmware Revision Levels............................................................................ 217
Firmware Commands .................................................................................. 217
Measuring LS Trunks ....................................................................................... 218
Running the Line Quality Test ..................................................................... 219
Running the Distortion Test ......................................................................... 220
Running the Echo Test ................................................................................ 220
Maintenance Commands ................................................................................. 221
Maintenance Port Characteristics................................................................ 221
Telnet Requirements ................................................................................... 221
Entering Command Sequences................................................................... 221
Logging In .................................................................................................... 222
Logging Out ................................................................................................. 222
Switching between Maintenance and CDE.................................................. 223
Displaying the Card Configuration ............................................................... 223
Showing the System Identity ....................................................................... 223
System Commands ..................................................................................... 223
Report Commands....................................................................................... 227
Traffic Measurement Commands ................................................................ 229
Log Commands ........................................................................................... 230
Diagnostic Function Commands.................................................................. 231
Backing up Log and Trap Files using Kermit .................................................... 232
Sending Logs and other System Files to an E-mail Address or FTP Server..... 233
Retrieving Logs and other System Files using Kermit ...................................... 234
Maintenance Tips ............................................................................................. 234

Chapter 6 : Basic Troubleshooting and Repair
About this Chapter ............................................................................................ 237
Troubleshooting Tools ...................................................................................... 238
Before you Contact Technical Support ............................................................. 239
General Troubleshooting Steps ........................................................................ 240
Using the Phone Debug Option ................................................................... 240
Checking the System LEDs .............................................................................. 241
Controller LEDs ........................................................................................... 241
NSU LEDs ................................................................................................... 243
ASU LEDs ................................................................................................... 245
Troubleshooting Phones and Peripherals Problems ........................................ 246
NSU/PRI Troubleshooting ................................................................................ 249
viii

Table of Contents

PRI Debug Commands ................................................................................250
Troubleshooting Analog Trunks ........................................................................251
Basic Troubleshooting..................................................................................251
Troubleshooting Signaling Problems ...........................................................252
Troubleshooting T1 Trunks (D4 DS-1) ..............................................................263
Synchronization............................................................................................263
Signaling Types............................................................................................264
Test/Verify (T1) ............................................................................................264
Troubleshooting Voice Mail ...............................................................................268
SX-200 ICP Property Management System Interface ......................................270
Property Management System Messages ...................................................270
SX-200 ICP and PMS Cannot Communicate...............................................273
Testing the PMS Interface of the PBX .........................................................273

Chapter 7 : Advanced Troubleshooting and Repair
About this Chapter ............................................................................................277
General Network Troubleshooting ....................................................................278
Check List ....................................................................................................278
Troubleshooting IP Phone Connectivity ............................................................280
Using a network analyzer to debug..............................................................280
Connectivity problems..................................................................................280
Troubleshooting IP Phone Registration .......................................................281
IP Phone Analyzer .......................................................................................289
Troubleshooting Phone Audio Quality ..............................................................291
Troubleshooting IP Trunks ................................................................................294
CDE Check List............................................................................................294
IP Check List ................................................................................................296

Appendix A : Default Database Values
Default Database ..............................................................................................299
Default Database Values .............................................................................301

Appendix B : Part Numbers ......................................................................351
Appendix C : System Cabling ..................................................................365
Appendix D : Phones and Features.........................................................377
Appendix E : Handling Fiber Optic Cables
Guidelines for Handling Fiber Optic Cable ........................................................395
Specifications ...............................................................................................395
Operation .....................................................................................................396

ix

SX-200 ICP MX Technician’s Handbook

Appendix F : Folio Views (E-Docs) Tips
About Folio Views ....................................................................................... 399

Index

x

Chapter 1

Introduction

SX-200 ICP MX Technician’s Handbook

2

Introduction

About this Handbook
Purpose of this handbook
This handbook provides
•

an overview of the system capabilities

•

installation steps

•

programming procedures

•

maintenance procedures

•

troubleshooting information

Who this handbook is written for
This handbook is for a qualified technician who has successfully
completed the SX-200® ICP Installation and Maintenance Course. The
course has two parts: basic and advanced.
SX-200 ICP Basic Installation and Maintenance Course
You need to take the Basic I & M course if you are installing the
SX-200 ICP as a voice system only.
This means that you are using the default settings for IP and you are not
planning on implementing Virtual LANs (VLANs).
The basic course is available in self-study format and you must have
completed your LIGHTWARE™ 19 RELEASE 3.2 certification.
SX-200 ICP Advanced Installation and Maintenance Course
You MUST complete the Advanced I & M course if you are planning to
•

connect a PC to the PC port on the IP Phones (enable System Option 131)

•

connect the SX-200 ICP in an existing LAN (Local Area Network)

•

use an external DHCP (Dynamic Host Configuration Protocol) server

•

implement VLANs (Virtual LANs)

•

implement IP (Internet Protocol) Trunking

•

network to a 3300 ICP via IP trunk or QSIG

The advanced course is available in a leader-led format. You must
complete the Basic I & M course before attending the advanced course.

3

SX-200 ICP MX Technician’s Handbook

Where you can find more information
The SX-200 ICP documentation set includes the following components:
•

•

Printed documents
-

Technician’s Handbook

-

Safety Instructions

Documents supplied on the SX-200 ICP software CD-ROM
-

SX-200 ICP Technical Documentation in Folio (NFO) format.

-

Technician’s Handbook

-

Safety Instructions

-

IMAT Online Help (installs with IMAT application)

-

MyAdministrator Online Help (installs with MyAdministrator
application)

-

Symbol® Netvision® MiNET Phone Installation Instructions (located
in the Documentation folder on the SX-200 ICP software CD-ROM)

-

Telephone, Attendant, Subattendant, Voice Mail, Hotel/Motel Front
Desk, and MyAdministrator User Guides

-

Technical Bulletins (TBs) and Release Notes (RNs).

Accessing Documentation on the software CD-ROM
1. Insert the CD in the CD-ROM drive.
2. Navigate to the Documentation folder.
3. Double-click Setup.exe to install the Technical Documentation and
Folio Viewer, the application used to view the documentation.
4. To access user guides and other documentation, go to the appropriate
Language subdirectory. Use the index.html file to locate the required
guides.
Technical Training Materials
-

SX-200 ICP Basic I & M Course Release 3.0

-

SX-200 ICP Advanced I & M Course

4

Introduction

Release Notes
Every software release is accompanied by Release Notes, which describe
software changes, bug fixes, outstanding issues, and hardware
compatibility considerations for the new software release. Read the
Release Notes before you begin a software upgrade.
Technical Bulletins
Technical Bulletins (TBs) are issued by Mitel® Technical Support to
address frequently asked questions regarding software and hardware
problems. Obtain the latest TBs from Mitel OnLine.
Mitel Knowledge Base
The Mitel Knowledge Base is a searchable database of problem-solving
information on the SX-200 ICP and other Mitel products. The database is
accessed through Mitel Online.
Accessing Mitel Online
You can access Mitel Online from the www.mitel.com Web site.
Tip: You must be a registered user to access Mitel Online.

Access Product and Technical Documentation
1. Login to Mitel OnLine.
2. Navigate to Product Documentation (Technical Documents, User
Guides, and Installation Guides) OR Knowledge Base (Release Notes
and Technical Bulletins).
View or Download a Document
To view a document:
•

Click on the name of the document.

To download a document:
•

Right-click on the name of the document and select Save Target As
OR

•

When viewing a PDF document, click the disk icon.

5

SX-200 ICP MX Technician’s Handbook

Create Telephone User Guides with Manual Maker
1. Login to Mitel OnLine.
2. Navigate to Product Documentation.
3. Click Manual Maker.
4. Follow the instructions on the screen to register and use Manual
Maker.
Accessing Your Mitel Options Password
You must obtain your Mitel Options Password through Mitel Online
(www.mitel.com). This password is required during the upgrade
procedure, so you MUST keep a proper record of it. A new password is
issued to you if you are purchasing new options. Before attempting the
software upgrade, to confirm a current password or to purchase new
options and receive a new password, call Mitel Customer Service during
normal business hours.
Helpful websites
For definitions of technical terms
•

http://www.techweb.com/encyclopedia

•

http://www.whatis.com

For networking information
•

http://www.practicallynetworked.com

•

http://www.networktroubleshooting.com

Contacting Mitel
Sending Feedback
If you have suggestions on how to improve this documentation, please
contact us at techpubs@mitel.com.
Order Desk
You can reach the Order Desk at 1-800-796-4835.
Repair Department
You must get a Return of Merchandise Authorization (RMA) form from the
Repairs Department before sending equipment back to Mitel Network
Corp.
You can reach the Repairs Department at 1-888-222-6483.

6

Introduction

Technical Support - Mitel Dealers
Please contact Mitel Technical Support if you require technical assistance.
If you cannot resolve the problem by using the Troubleshooting chapter,
please collect the required information listed in “Before You Contact
Technical Support” on page 91 before calling Mitel Technical Support.
You can reach Technical Support at 1-800-561-0860 or 1-613-592-2122.

Symbols used in this handbook
Indicates a hazardous situation which, if not avoided, could result
in injury or death.
Indicates a situation which, if not avoided, could result in damage
to the equipment.
Identifies an important note or a useful tip.

Important safety instructions
Failure to follow all instructions may result in improper equipment
operation and/or risk of electrical shock.
See the system Safety Instructions that are shipped with the system for
complete safety information.

7

SX-200 ICP MX Technician’s Handbook

About the SX-200 ICP MX
The Mitel SX-200 Integrated Communications Platform (ICP) provides the
reliability and comprehensive features of a PBX, the ease of use and cost
effectiveness of a key system, and the productivity-enhancing applications
and networking efficiency of IP.
Tailored for small enterprises, the SX-200 ICP MX supports up to 248 IP
phones, 12 LS/CLASS circuits, and 24 IP trunks for private networking.

SX-200 ICP System Packages
The SX-200 ICP MX controller is sold alone or as a package that includes
the components shown in the table below. None of the packages include
power supplies for the phones; they must be ordered separately. For part
numbers, see Appendix B.
Table 1: SX-200 ICP MX System Packages
Basic Business Voice Only
LS/CLASS circuits

6

ONS circuits

2

DNIC circuits

2

Voice mail ports

4

DSPs
IP Phones
PKMs
Licenses
IP Phone
Voice Mailbox
TDM
ACD Agent
IP Channel
Software Options

8

Premier Business
- Voice & Data

Basic
Controller

1 Dual DSP Module
Seven 5207s
One 5220

Four 5220s

One 12-Button PKM
16
16
44
None
None

8
8
32
5
2

1 Digital Link
Voice Mail Softkey

1 Digital Link
Voice Mail Softkey
2nd Port on IP Phones
Record a Call

None

Introduction

System configurations
The controller is configured at the factory as a square key telephone
system (KTS). It can be reconfigured as a PBX or hybrid PBX/KTS by
reprogramming the default database or by installing one of the alternate
databases supplied on the software CD-ROM. For more information about
alternate databases, see page 205. Both configurations are expandable
through the purchase of additional components, including DSP resources
(see “DSP Configuration Options” on page 12 for more information).
Table 2: SX-200 ICP System MX Configuration
Basic
Configuration

Expanded
Configuration

How Expanded

6 LS/CLASS circuits
(Controller)

12 (Controller)
More than 12

Add Analog Options Card
Add Peripheral Bays (6
max)

2 ONS/CLASS circuits
(Controller)

4 (Controller)
More than 4

Add Analog Options Card
Add ASU (2 max)
Add Peripheral Bays (6
max)

2 DNIC circuits
(Controller)

More than 2

Add Peripheral Bays (6
max)

0, 8, or 20 IP Phone
licenses depending on
system package

248 IP Phone licenses
and 24 IP trunks

Purchase additional
licenses
Expand Ethernet Switch

0, 4, or 8 IP Phones
depending on system
package

Maximum 248 IP

Purchase additional
licenses and phones

0, 4, or 20 ports of voice
mail depending on
system package

24 ports

Purchase Options and
DSP resources
(incremental)
Add standalone voice mail
system or Peripheral Bays
with Mitel Express
Messenger card(s)

0 or 4 voice mail user
licenses depending on
system package

748

More than 24

Purchase additional
licenses (incremental)
(Page 1 of 2)

9

SX-200 ICP MX Technician’s Handbook

Table 2: SX-200 ICP System MX Configuration (continued)
Basic
Configuration

Expanded
Configuration

Approximately 5 hours of
voice mail message
storage

Depends on capacity of
upgraded media

Three 3-party
conferences

21 3-party Conferences Purchase DSP resources.
(total 21 conferees –
can have up to 5
parties per conference)

256 MB of
CompactFlash memory
for database storage
(inside controller)

Larger capacity media

Install hard drive

Dual DSP MMC

2 dual DSP MMC or 1
dual and 1 quad DSP
MMC or 2 quad DSP
MMC

Purchase modules

0 Links PRI-T1

4 Links PRI-T1

Purchase 2 NSUs or 2
Peripheral Bays with PRI
cards

How Expanded
Install hard drive

(Page 2 of 2)

10

Introduction

SX-200 ICP MX

WIRELESS
PHONES

Figure 1: Basic System

Figure 2: Expanded System

11

SX-200 ICP MX Technician’s Handbook

DSP Configuration Options
The SX-200 ICP MX has six DSP configurations selectable in CDE Form 04:
•

Business Option 1

•

Business Option 2

•

Hospitality Option

•

Analog Option 1, 2, and 3

The table below lists the DSP requirements for each of the DSP
configuration options. The requirements are guidelines only; the actual
number of DSPs required depends on the intended use of the system.
Table 3: DSP Configuration Options
Option Type

Base Dual DSP
(2 total)

2 Dual DSP or
1 Quad DSP
(4 total)

Add Quad DSP
(6 total)

2 Quad DSP
(8 total)

Business
Option 1
IP
(see Note)

3 conf x 3
parties
4 voice mail
8 G.729
48 IP
6 DNIC/ONS
12 LS/Class

8 conf x 3
parties
12 voice mail
8 G.729
96 IP
6 DNIC/ONS
12 LS/Class
24 T1 or 23 PRI

12 conf x 3
parties
18 voice mail
16 G.729
96 IP
96 DNIC/ONS
12 LS/Class
48 T1 or 46 PRI

12 conf x 3
parties
24 voice mail
24 G.729
192 IP
192 DNIC/ONS
12 LS/CLASS
96 T1 or 92 PRI

Business
Option 2
IP

8 conf x 3
parties
8 voice mail
0 G.729
48 IP
6 DNIC/ONS
12 LS/CLASS

12 conf x 3
parties
18 voice mail
0 G.729
96 IP
6 DNIC/ONS
12 LS/CLASS
24 T1 or 23 PRI

18 conf x 3
parties
24 voice mail
8 G.729
96 IP
96 DNIC/ONS
12 LS/CLASS
48 T1 or 46 PRI

21 conf x 3
parties
24 voice mail
16 G.729
192 IP
288 DNIC/ONS
12 LS/CLASS
96 T1 or 92 PRI

Hospitality
Option
IP+TDM

8 conf x 3
parties
8 voice mail
0 G.729
96 DNIC/ONS
12 LS/CLASS

8 conf x 3
parties
12 voice mail
8 G.729
48 IP
96 DNIC/ONS
12 LS/CLASS
48 T1 or 46 PRI

12 conf x 3
parties
18 voice mail
16 G.729
96 IP
192 DNIC/ONS
12 LS/CLASS
48 T1 or 46 PRI

12 conf x 3
parties
24 voice mail
16 G.729
248 IP
384 DNIC/ONS
12 LS/CLASS
96 T1 or 92 PRI

Analog
Option 1

2 conf x 3
parties
6 voice mail
0 G.729
24 IP
288 DNIC/ONS
12 LS/CLASS
48 T1 or 76 PRI

8 conf x 3
parties
18 voice mail
0 G.729
48 IP
288 DNIC/ONS
12 LS/CLASS
72 T1 or 69 PRI

12 conf x 3
parties
24 voice mail
0 G.729
96 IP
288 DNIC/ONS
12 LS/CLASS
72 T1 or 69 PRI

21 conf x 3
parties
24 voice mail
0 G.729
192 IP
384 DNIC/ONS
12 LS/CLASS
96 T1 or 92 PRI
(Page 1 of 2)

12

Introduction

Table 3: DSP Configuration Options (continued)
Option Type
Analog
Option 2

Analog
Option 3
(Requires
Quad DSP)

Base Dual DSP
(2 total)

2 Dual DSP or
1 Quad DSP
(4 total)

Add Quad DSP
(6 total)

2 conf x 3
parties
4 voice mail
0 G.729
24 IP
384 DNIC/ONS
12 LS/CLASS
48 T1 or 46 PRI

10 conf x 3
parties
12 voice mail
0 G.729
48 IP
384 DNIC/ONS
12 LS/CLASS
48 T1 or 46 PRI

12 conf x 3
parties
16 voice mail
0 G.729
48 IP
480 DNIC/ONS
12 LS/CLASS
48 T1 or 46 PRI

2 Quad DSP
(8 total)
21 conf x 3
parties
24 voice mail
0 G.729
96 IP
480 DNIC/ONS
12 LS/CLASS
48 T1 or 46 PRI

8 conf x 3
parties
12 voice mail
0 G.729
96 IP
576 DNIC/ONS
12 LS/CLASS
96 T1 or 92 PRI
(Page 2 of 2)

Notes:
1. The number of conference, voice mail, and compression
resources is fixed by the purchased option and the number of
DSP devices available; the other values are adjustable.
2. The SX-200 ICP supports the G.711 and G.729a codecs.
-

The G.711 PCM audio codec for 56/64 kbps generally
provides the best voice quality and is comparable to TDMtype connections.

-

The G.729a audio codec for 8/13 kbps provides a good
reduction in bandwidth with only minor loss in voice quality.

-

A purchasable MOSS option controls the number of G.729a
codecs available to IP devices in the system. Compression
enables more devices to share available bandwidth.

-

The option is purchasable in multiples of 8 to a maximum of
24. The default value is 0. The quantity entered must exactly
match the quantity on the MOSS sheet.

13

SX-200 ICP MX Technician’s Handbook

3. Installation of a hard drive is strongly advised for systems that
have more than eight voice mail ports or when Record a Call is
frequently used.
4. The MX controller can support 12 LS/CLASS, 2 DNIC, and 4 ONS
on the internal analog boards in all option configurations.
5. All T1 trunk quantities include any combination of T1/D4 or
T1/PRI.
6. The maximum system capacity is 672 TDM (ONS/DNIC) ports. In
any option configuration, trunks may be added up to a maximum
of 8 digital links (192 trunks) but only by reducing the number of
digital bays (ONS and DNIC ports) connected, so that the total
number of TDM ports does not exceed that shown in the table.
7. If System Option 82 is enabled (DSP Echo Cancellers), then one
DSP device is removed from the available pool. The number of
TDM resources (voice mail and conference) will be reduced. This
option cannot be used in a base system with compression
enabled (Business Option 1) or with a large number of TDM
devices (Analog Options 1 and 2).

Cabinet Configuration Rules
The MX controller can be expanded to include:
•

up to seven SX-200 Peripheral cabinets which provide 672 TDM ports
for ONS, OPS, DID, T1, PRI/T1

•

up to four Universal NSUs which provide eight PRI Links (192 PRI/T1
trunks)

•

up to two offboard ASUs which provide 48 ONS/CLASS circuits

14

Introduction

Supported Peripherals

Note: The SX-200 ICP (R2.1 or later) also supports the Dual Mode (or DPLite)
5215 and 5220 IP phones. The Dual Mode phones look the same as the original
5215 and 5220 phones. Check the label on the underside of the phone to
determine which type it is. The originals are identified as 5215 or 5220 “Dual
Port.”

15

SX-200 ICP MX Technician’s Handbook

Default Database Configuration
The CDE Forms are factory-set with default values that make it easier and
faster to program the system. The defaults allow you to install the
SX-200 ICP in a square KTS (key telephone system) configuration with up
to 20 IP phones and two analog terminals (phone, fax, or modem) and
make extension-to-extension calls without doing any programming. You
will also be able to receive fax and modem calls, but will have to program
ARS to make external calls from ONS devices.
Two alternate databases are provided on the SX-200 ICP software CD: a
blank database that has no programming and a Premier database for the
SX-200 ICP Premier system. A database programmed with 4-digit extension
numbers is also available on Mitel Online. See page 205 for more
information about the alternate databases and how to install them.
The default database includes the following:

Telephone related
•

3 digit extension numbers that start at extension 100

•

IP phone extensions that start at extension 102

•

Ports on the Controller
-

6 LS CLASS

-

2 ONS (extensions 201 and 202)

-

2 DNIC (extension 198 is the SUPERCONSOLE 1000® and 199 is
the sub attendant.)

•

7 default classes of service (COS 1 – 7). They are for IP Phones, ONS,
Subattendant, Attendant Console, LS/CLASS, Voice Mail, and IP trunks.

•

default key programming on the sets for a 6-line square system

•

default ring cadences

•

all phones assigned to paging group 1

•

the handsfree microphone is not automatically turned on when
receiving a page (auto-latched).

16

Introduction

Voice mail related
•

4 Voice mail ports (Business 1 Option with Dual DSP); 8 ports
(Business 2 and Hospitality Options with Dual DSP)

•

20 Voice mail mailboxes are assigned with the same extension
numbers as the

•

•

-

first 20 IP phones (extension 100 to 119)

-

Attendant Console (SUPERCONSOLE 1000; extension 198)

-

Subattendant (extension 199)

-

2 ONS ports (extensions 200 and 201)

Hunt Group for Voice mail ports with pilot number 300
-

COS 6 and

-

reserve extension 301 to 304 for voice mail port extensions

system-wide Call Forward No Answer to voice mail for all calls.

Trunk related
•

trunks in form 14 are non-dial-in to the CO line keys

•

LS trunk circuit descriptor defaulted as CLASS

•

one LS trunk programmed to Key 1 on IP Phones

•

no ARS, no dial 9 for trunk access

System related
•

default system options

•

default feature access codes

•

the default music port (located on the analog mainboard) is ON

•

the default paging port (located on the analog mainboard) is ON

•

the night bell extension is 340

•

SMDR/CDE Print default to ON

•

default DHCP settings and a SX-200 ICP Controller default IP address
(192.168.1.2) to match (factory-set).
Note: See Appendix A for a list of default values in the programming forms.

17

SX-200 ICP MX Technician’s Handbook

18

Chapter 2

Basic Installation

SX-200 ICP MX Technician’s Handbook

20

Basic Installation

Before you begin
A successful installation of the SX-200 ICP MX depends on careful
planning, especially when integrating the system into an existing data
network.For detailed planning information, see the Engineering Guidelines
in the Documentation folder on the SX-200 ICP software CD-ROM.
Appendix B of the Handbook provides a summary of the Guidelines.
CAUTION:Only experienced network administrators should
integrate the SX-200 ICP MX into a customer's LAN.

21

SX-200 ICP MX Technician’s Handbook

Quick Installation
You can quickly install a system configured with Business Option 1 if your
installation does not require any purchasable MOSS Options or optional
controller hardware.
If you are adding MOSS Options, complete the installation by enabling the
options in CDE Form 04, System Options/System Timers. For more
information, see, “Enabling MOSS Options” on page 86.
If you have optional controller hardware to install, follow the procedure on
page 31.
Note: Premier Business systems use the Premier database which must be
installed before enabling the MOSS Options. For more information, see
“Installing an Alternate Database” on page 205.

To install a basic system:
1. Mount the controller.
2. Connect the ground lug at the back of the controller to a ground
connection.
3. Connect the hardware:
-

Connect an Ethernet Switch to the Controller’s Ethernet port with a
Cat 5 cable.
Note: The Ethernet port on the controller is auto-sensing, allowing you to
use either a crossover or a straight-through cable.

-

Connect the IP phones to the Ethernet Switch ports using Cat 5 cable.

-

Connect a breakout box to the amphenol connector at the back of
the controller. For amphenol connector Onboard Analog/DNIC Tip
and Ring Assignments, see page 367.

-

Connect the LS CLASS lines and any ONS and DNIC phones to
the breakout box.

-

Connect a Music on Hold source, Pager, Night Bells, and any other
optional devices to the back of the controller; see pages 72-74 for
details.

4. Power up the controller.
•

22

The Alarms LEDs on the controller flash and the IP Phones display
IP addresses.

Basic Installation

5. Wait while the controller boots up.
•

The boot sequence is finished when the Major Alarm LED is the
only flashing LED and the IP phones display “Use SuperKey to
send PIN.”

•

All phones connected to the controller are now functional.

6. Enter the IP Set Registration PIN numbers on the IP phones (default
*** + extension number).
7. Verify that the system is working; see “System Health Check” on
page 77.

23

SX-200 ICP MX Technician’s Handbook

SX-200 ICP MX Hardware
Hardware ports and connectors

Figure 3: Controller front panel

Figure 4: Controller rear panel

24

Basic Installation

Controller components

Figure 5: Controller Components

25

SX-200 ICP MX Technician’s Handbook

Identify the required components
The range of possible system configurations is determined by the type and
number of controller components and external units (NSUs and Peripheral
Cabinets) included.
Table 4: System Components
System components
Basic Controller

Capabilities
•

6 LS/CLASS, 2 ONS/CLASS and 2 DNIC
circuits

•

2 PFT (Power Fail Transfer) circuits

•

MOH (Music On Hold) port to connect an
external audio source

•

Loudspeaker port to connect to an external
paging system

•

Dry contacts for Alarm, Door Opener Relay and
Auxiliary Ringer

•

RS232 ports for Printer and Maintenance

•

Onboard Real-Time Clock

•

2 CIM ports to support up to 2 TDM/Digital Bays

•

Internal 256 MB CompactFlash card or hard
drive for system software and database storage

Optional components:
Analog Option Board

Provides 6 additional LS/CLASS and 2
ONS/CLASS circuits.

Dual or Quad DSP MMC

Provides more resources for conferencing, voice
mail and other applications.

Stratum 3 clock module

For digital trunks.

Quad CIM Module

Four ports that provide connectivity to Peripheral
Cabinets or NSUs.

Dual FIM Module

Two ports that provide connectivity to Peripheral
Cabinets or NSUs.

Dual T1/E1 Framer Module
(Rev. 3)

Two ports that provide connectivity to T1/D4 or PRI
trunks.
(Page 1 of 2)

26

Basic Installation

Table 4: System Components (continued)
System components

Capabilities

Hard Drive

Replaces the internal CompactFlash card to
provide more database storage. (Note: System is
available with factory-installed hard drive.)

Network Services Unit

Supports digital trunk protocols for ISDN PRI
(NI2_STANDARD, NI2_5ESS, NI2_GTD5), and
QSIG (QSIG_ISO), DMS 100/250, 4ESS

Analog Services Unit

Provides 24 ONS/CLASS circuits.

SX-200 EL Peripheral
Cabinets

Up to seven Peripheral Cabinets can be connected
to provide 672 TDM ports.

CompactFlash card

256 MB; for on-site software installation upgrades.
(Page 2 of 2)

Installation checklist
Tools
 Static strap
 Phillips screwdriver (#1 and #2)
Use proper fitting screwdrivers to prevent damaging components
and fasteners.
System Hardware and Software
 An SX-200 ICP MX Controller
 Optional hardware (see the previous table)
 Release 3.0 software
 A Layer 2 Ethernet switch
 IP phones
 CompactFlash memory card: 256M minimum (not required if using
FTP to upgrade software on Release 1.0 systems.)

27

SX-200 ICP MX Technician’s Handbook

Cables and connectors
 Category 5 (CAT5) cable for all LAN devices (IP phones and computers)
 CAT3 cable for any analog phones connected to the system
 RJ45 cable and connectors
 RJ45 crossover cable
 Up to ten CIM cables to connect the SX-200 ICP Controller to
Peripheral Cabinet(s), NSUs and ASUs.
 FIM or CIM cables if connecting Peripheral Cabinets or NSUs or ASUs
 A power cable for the SX-200 ICP Controller (supplied)
Cable plugs must meet FCC Rules part 68 subpart F for
dimensions and registration. Use of non-conforming plugs can
cause intermittent connections.
PC requirements
 Windows NT/98/2000/ME/XP PC or laptop
 Internet Explorer version 5.5 with service pack 2, or version 6
(recommended) for client-side rendering and 128 bit encryption
(required for access to Mitel Online).
 Network Interface Card: Full Duplex 10/100M (100M recommended)
 a serial cable to connect a PC to the SX-200 ICP Controller
 FTP Server—used for software upgrades, database backups, and
uploading maintenance logs
 CompactFlash Reader with Read/Write capability
 (Optional) secure Telnet client that supports SSL/TLS (Mitel Telnet
client recommended)
Line requirements
 LS/CLASS lines
 ONS/CLASS lines
 PRI-T1 lines (requires a Dual T1/E1 Framer Module, a Dual FIM
Module connected to a Network Services Unit, or a Dual FIM or Quad
CIM Module connected to a Peripheral Cabinet and PRI card)

28

Basic Installation

LAN requirements
 Pre-installation questionnaire complete
 A subnet
 (Advanced) SMTP server IP address for forwarding voice mail to
e-mail and for e-mail notification of 911 calls and system alarms
 (Advanced) IMAP Server IP address for forwarding voice mail to e-mail
 (Advanced) Customer data network information (for example, DNS
server information)
 (Advanced) Router if using IP trunking or connecting to the Internet or
other network
IP Address Requirements
You need IP addresses for
•

The SX-200 ICP Controller

•

Each IP phone (a range of IP addresses assigned by the DHCP Server
or statically assigned)

•

A router or gateway (if using)
Important: The SX-200 ICP Controller uses the following reserved
IP addresses:
192.168.10.1 - 192.168.10.255
192.168.11.1 - 192.168.11.255
192.168.12.1 - 192.168.12.255
192.168.13.1 - 192.168.13.255
Ensure no other devices on the network use IP addresses within
these ranges.

Other
 Feature codes and extension number plans
 A list of customer-purchased options
 An uninterruptible power supply (recommended)
 Power source with surge protection for IP Phones; see page 32 for
powering options.
 (Optional) Music on Hold source (radio, tape player etc.)

29

SX-200 ICP MX Technician’s Handbook

 (Optional) External paging amplifiers and speakers
 (Optional) Auxiliary ringer (Night Bells)
 (Optional) Door Phone/Opener
 (Optional) Alarm device to signal system alarms
 (Optional) SMDR printer

Installation overview
 Install SX-200 ICP Controller
 Install optional controller hardware
 Install an Ethernet switch
 Feed power to the IP Phones
 Initialize the System
 (Optional) Load software on an External CompactFlash Card
 (Optional) Install NSU
 (Optional) Install ASU
 (Optional) Install SX-200 Peripheral Cabinets
 (Optional) Install Music on Hold, Paging, Auxiliary Ringer, Door
Phone/Opener, and Alarm Device
 Connect the Phones and Lines
 (Optional) Install Programmable Key Modules
 Install an FTP Server
 Verify the system

30

Basic Installation

Installing the SX-200 ICP MX Controller
The SX-200 ICP system is shipped with the system software and a default
database installed. The optional components (DSP modules, Analog
Option Module, etc.) are field-installed.
Note: Premier Business systems use the Premier database which must be
installed before enabling the MOSS Options. For more information, see
“Installing an Alternate Database” on page 205.

1. Install optional controller hardware or peripheral units according to the
instructions on the pages indicated.
Analog Option Board: page 39
DSP Modules: page 41
Dual FIM Module: page 43
Quad CIM Module: page 44
Dual T1/E1 Framer Module: page 45
Upgraded Internal CompactFlash or Hard Drive: page 46
Stratum Clock Module: see page 48
Network Services Unit, page 54
SX-200 Peripheral Cabinets, age 57.
2. Wall mount the units, rack mount them, or place them on a desk or
shelf; see page 32 for instructions.
Note: The NSU is NOT wall-mountable.

3. Connect the ground stud on the rear panel of the controller to a hardwired ground using 18 AWG (0.75mm 2/) gauge wire. The wire must
have green or yellow insulation. Crimp the wire to the ground source.
4. Connect a PC to the Maintenance port on the controller; see page 82.
5. Connect the trunks and phones. See “Connecting the Phones and
Trunks” on page 66.
6. If you are NOT installing software or optional hardware in the controller,
power up the system.

31

SX-200 ICP MX Technician’s Handbook

Install an Ethernet Switch
You must connect all IP devices to a Layer 2 Ethernet Switch. Hubs should
not be used. The type of Ethernet Switch required depends on the number
of IP Phones you need to install.
Important: Careful planning is essential when installing the
SX-200 ICP for voice and data. For planning information, including
a pre- installation questionnaire, see Chapter 4, Advanced
Installation and Programming.

Small installations (under 20 phones)
•

Connect the Ethernet Switch to the SX-200 ICP Controller Ethernet
Port with an Ethernet cable.
The Ethernet port on the Controller is auto-sensing, allowing you to
use a crossover or straight-through cable.

•

32

Connect the Ethernet Switch power cord to a power source.

Basic Installation

Larger installations (over 20 phones)
If you are connecting several switches together, connect them in a
tree-type structure. Daisy-chaining switches is not recommended because
all switches become involved in connections from one end of the chain to
another. Layering reduces this unnecessary traffic.

33

SX-200 ICP MX Technician’s Handbook

Feeding Power to IP Phones
The IP Phones require power that can be provided by
•

an external supply such as a 24-volt adapter (required by the 5010 and
5020 IP Phone; connects to back of phone) or 48-volt power brick
(required by 5200 series IP Phones; see Figure 6 for connections).

•

a multi-port Ethernet Inline Power Module (such as the PowerDsine
24PT Inline Power Unit)

•

Layer 2 switches with integral power feed

None of the above are included with the system or phones. All except the
powered Layer 2 switch can be ordered from Mitel. See Appendix B for
part numbers.
Note: Power backup to the IP Phones, the SX-200 ICP, and the Ethernet
switches is required to maintain service during a power failure.

CAUTION:Ensure that the powered cable from the inline power
adapter is installed in the proper connector on the IP Phone. DO
NOT plug it in to the connector (if available) designed for a PC
or other Ethernet devices (Layer 2 port).

Figure 6: Power Brick Connections for 5200 Series IP Phones

34

Basic Installation

Installing Software Using an External
CompactFlash Card (Optional Initial Install)
The SX-200 ICP is shipped from the factory with the system software and
a default database installed. Perform this procedure only if you,
•

are upgrading the system software on site

•

are upgrading Release 2.0 or later software
Note: Systems with Release 1.x software can only be upgraded on site using
a CompactFlash card. For more information, see “Upgrading the System
Software” on page 206.

•

require a language other than the default English for voice mail prompts
or a second language for bilingual voice mail operation

•

are replacing the internal CompactFlash or installing a hard drive. For
replacement instructions, see page 199

•

are re-initializing the controller by re-installing the system software
Note: The “Initial” power-up and the reset in this procedure will each take 5
to 10 minutes.

To install software using an external CompactFlash card:
Important: Use only Mitel-supplied CompactFlash cards. DO NOT
partition the card and DO NOT copy files to it before proceeding
with the software installation.
1. Launch the SX-200 ICP Installation program on the supplied
CD-ROM.
2. Select “Initial [CompactFlash Card] Installation”, and then click Next.
3. Select the voice mail language(s) that you want to install, and then
click Next The default is English and is not selectable.
Note: The additional languages enable the embedded voice mail system to
operate with bilingual prompts. Bilingual prompts is a purchasable MOSS
option.

4. Specify the drive letter of the CompactFlash Writer/Reader.

35

SX-200 ICP MX Technician’s Handbook

5. Select Format to format the CompactFlash card.
Note: When formatting the CompactFlash card, specify FAT as the file
system.

6. Select a database, then click Next.
7. Click Next to begin installing the software on the CompactFlash card.
8. Click Finish to complete the installation.
Note: Wait until the computer completes writing to the CompactFlash
card before removing it. To ensure completion, DO NOT click STOP before
EJECT.

Note: Certain PC CompactFlash readers have problems with cards larger
than 128M. They report that copying is complete when in fact not all the files
have been copied. If in doubt, eject the card, re-insert it, and then use
Windows Explorer to confirm that all 37 files (64 if a second language for
voice mail was installed) are present.

9. Insert the CompactFlash card into the controller.
10. Press the RESET button on the controller or power it down then back up.
The system boots from the CompactFlash card, and then runs the
install utility. When installation is complete, the system automatically
reboots.
Do not remove the CompactFlash card while the system is
rebooting as indicated by the LED adjacent to the card slot.
Wait for the LED to turn green before removing the card.
IMPORTANT: Re-initializing a working system with a database
that has different IP addressing information than the database it is
replacing will force the IP Phones to reboot. The phones take 10 to
15 minutes to return to service once the system is re-initialized.
11. Remove the CompactFlash card from the controller when the LED
adjacent to the card slot turns green.
IMPORTANT: If the card was removed and reinserted (or replaced
by another card), the system will detect it and attempt an upgrade
or installation when it reboots. Both processes take the system out
of service. To prevent unnecessary loss of service, always remove
the external card once the system is up and running.
12. Log in to CDE and enable MOSS sheet options (if any) in Form 04.

36

Basic Installation

Installing Optional Controller Hardware
•

Hard drive or larger internal CompactFlash

•

Analog Option Board

•

Dual FIM Option Module

•

Quad CIM Module

•

Dual T1/EI Frame Module

•

Stratum Clock Module

•

Dual or Quad DSP Option Modules

Precautions
WARNING:INSTRUCTIONS MUST BE FOLLOWED EXPLICITLY
WHEN THEY INVOLVE WORK WITH AND CHANGES TO THE
PRIMARY POWER SUPPLY OF THE UNIT.
Observe the following precautions when working on the system, particularly
when handling PCB cards or using test equipment to measure voltages.
•

When installing or replacing PCB cards turn power off, but maintain
the ground connections to the equipment (see Note below). Power
must be OFF when inserting or removing cards. These cards are
identified with appropriate warnings on their faceplates.

•

Always wear an antistatic wrist strap when handling printed circuit
cards. Handle PCB cards only by the edges and avoid contact with any
exposed electrical connections. When removing a new card from its
package, touch the package to the cabinet frame first to release any
static voltage buildup, prior to removing the card and inserting it into
the equipment.

•

Conductive packages (antistatic packaging) should be grounded prior
to opening them to remove the contents, and similarly grounded prior
to placing a card in the package. Place suspected faulty cards in
conductive packages to prevent further possible damage to the cards.
Cards that are not correctly packed in antistatic packaging when
returned will not be covered by any warranty.
Use proper fitting Phillips screwdrivers (#1 or #2) to prevent
damaging components and fasteners.

37

SX-200 ICP MX Technician’s Handbook

Removing the cover
To remove the SX-200 ICP Controller cover:
1. Unplug the power cord from the controller and disconnect all cables.
2. Remove the controller from the rack or wall and place it on a suitable
work area (if applicable).
3. Remove the four screws from the top of the controller.

4. Slide the cover forward until it catches, then tilt the cover upward to
remove it.
5. Remove the front faceplate by clipping it off from the bottom of the unit.
Note: It may be easier to pry the end off first, and then slide your fingers along
the bottom edge of the faceplate to the other end.
.

38

Basic Installation

To replace the cover:
1. Turn the controller until the back panel is facing forward.
2. Lift the lock for the AC power cord and place the cover at an angle to
hook onto the back of the unit.
3. Straighten and slide the cover forward as far as it will go.
4. Secure the cover by inserting and snugly securing the two screws on
the back panel.
5. Rotate the controller until the front panel is facing forward.
6. Secure the screws on the top of the unit.
7. Clip on the front face-plate taking care not to damage the protruding
FIM connectors.
8. Reinstall the controller on the wall or in the rack (if applicable).
9. Reconnect all cables.

Install the Analog Option Board (AOB)
1. Unplug the power cord from the controller.
2. Remove the cover and the front panel.
3. Remove the Stratum Clock Module (if installed).
4. Attach the standoffs as shown in the following figure.

39

SX-200 ICP MX Technician’s Handbook

5. Lower the AOB onto the standoffs. Ensure it is well-seated.
6. Attach the screws.
7. Re-install the Stratum Clock Module (if it was removed).
8. Replace the cover and the front panel.
9. Connect lines or devices to the AOB ports and complete the required
programming; see the following sections for more information:
ONS telephones: “Connecting the Phones and Trunks” on page 66
and “Programming a Single Line Voice Station” on page 110
LS trunks: “Connecting the Phones and Trunks” on page 66 and
“Programming Analog Trunks” on page 131
Relays: “Connecting Music on Hold, Paging and Door Phone/Door
Opener” on page 72 and “Connecting a Night Bell and Alarm Device”
on page 74
Paging: “Connecting Music on Hold, Paging and Door Phone/Door
Opener” on page 72.

40

Basic Installation

Installing Optional DSP Module(s)
The basic SX-200 ICP MX has one Dual DSP module installed in Module
Slot 3. Additional DSPs can be added by installing Dual or Quad DSPs
modules in the Module Slots 2 and 3 as shown in the following figure. For
information on determining DSP requirements, see “DSP Configuration
Options” on page 12.

41

SX-200 ICP MX Technician’s Handbook

To install the optional DSP Modules:
1. Unplug the power cord from the controller.
2. Remove the top cover.
3. Repeat the steps below for each DSP module you install:
-

Remove the DSP module from its packaging.

-

Remove the blanking panel covering the Module Slot into which
you are installing the DSP Module.

-

Remove the small PCB ( ).

-

Install the module cover on DSP module ( ).

-

Insert the DSP module in the appropriate slot.

-

Secure the DSP module to the controller using the screws provided.

4. Replace the cover.

42

Basic Installation

Installing the Optional Dual FIM Module
The Dual FIM Module provides connectivity to a Peripheral Cabinet and/or
to an NSU. The MX can support up to two Dual FIMs installed in MMC slots
1 and 2.
There are three fiber length variants of the FIM Module: 1, 5, or 14 km.
Both ends must use the same variant.
Notes:
1. The NSU supports the 1 km variant only.
2. The SX-200 ICP does not support single FIM modules.
To install a Dual FIM Module:
1. Unplug the power cord from the controller.
2. Remove the top cover and the front panel.
3. Insert the new FIM II Module into Module slot 1 or 2 on the Main Board
connector.

4. Attach the screws.
5. Replace the front panel and the top cover.

43

SX-200 ICP MX Technician’s Handbook

Installing the Optional Quad CIM Module(s)
The optional Quad CIM module has four ports that provide connectivity to
Peripheral Cabinets, NSUs, and ASUs using Category 5 UTP copper cabling.
The system can support up to two Quad CIM Modules installed in Module
slots 1 and 2.
To install a Quad CIM Module:
1. Unplug the power cord from the controller.
2. Remove the top cover and the front panel.
3. Insert the Quad CIM into Module slot 1 or 2 on the Main Board
connector.

4. Attach the screws.
5. Replace the front panel and the top cover.

44

Basic Installation

Installing the Optional Dual T1/E1 Framer Module(s)
The Dual T1/E1 Framer module has two digital trunk ports, each of which
can be programmed to support either T1/D4 or PRI. Up to two modules can
be installed in MMC slots 1 and 2 of the MX controller.
The system can support up to two Dual T1/E1 Framer Modules installed in
Module slots 1 and 2.
To install a Dual T1/E1 Framer Module:
1. Unplug the power cord from the controller.
2. Remove the top cover and the front panel
3. Insert the Dual T1/E1 Framer into Module slot 1 or 2 on the Main Board
connector.

4. Attach the screws.
5. Replace the front panel and the top cover.
6. Program the module in CDE:
-

Assign the module a bay number in Form 53, Bay Location.

-

Program the T1 link; see page 130.

45

SX-200 ICP MX Technician’s Handbook

Installing a hard drive
The SX-200 ICP is shipped with an internal CompactFlash card which
provides 256 MB of memory for system software and database storage. If
you need increased storage capacity for voice mail messages and
recorded calls, you can replace the card with a MItel-supplied hard drive.
(see Appendix C on page 351 for the part number).
Notes:
1. A hard drive is strongly recommended for systems that have
more than eight voice mail ports or when Record a Call is
frequently used.
2. Use Mitel-supplied hard drives only; those obtained elsewhere
are not supported.
Use this procedure to upgrade systems only. To replace faulty cards or drives,
use the media replacement procedure on page 199.
To install an optional hard drive:
1. Establish a serial connection to the Maintenance port on the controller.
For instructions, see “Serial Connection to the Controller” on page 82.
2. As a precaution, perform a full database backup; for instructions, see
page 203. Skip this step if the system is new and has no database
changes to preserve.
3. If an external CompactFlash card is inserted in the controller, remove it.
4. Use the System > Restart > Shutdown command in Maintenance to
stop the system.
5. When prompted on the PC, power down the controller.
6. Remove the cover.
7. Remove the internal CompactFlash card. Keep it on hand.
8. Install the hard drive as follows,
a. Remove the drive from its packaging and set the jumpers on the
drive to the Master setting.

46

Basic Installation

b. Insert the hard drive as shown in the above figure.
c. Connect the power and IDE cables to the corresponding connectors
on the hard drive and main board. The cables are keyed for proper
connection.
d. Secure the hard drive to the controller using the screws provided.
9. Replace the cover.
10. Insert the internal CompactFlash card previously removed into the
external card slot.
11. Restore power to the controller.
12. Re-establish a serial connection to the controller and wait while the
new media is formatted and the contents of the CompactFlash card
copied to it.
13. When prompted, press return four times to log in to CDE/Maintenance.
14. Verify that the phones are working and that calls can be made.
15. Remove the CompactFlash card from the external slot.

47

SX-200 ICP MX Technician’s Handbook

Installing the Stratum Clock
1. Unplug the power cord from the controller.
2. Remove the top cover and front panel.
3. Gently seat the Clock Module onto the Main Board.

4. Attach the screws.
5. Replace the top cover and front panel.
6. To check whether the system recognizes the Stratum clock card, log
into Maintenance and use the System > Show > Identity command. It
should show the clock as ST3.

48

Basic Installation

Wall or Rack Mounting
The SX-200 ICP controller is wall and rack mountable. The NSU is
rack-mountable only.

Wall mounting the controller
When mounting the controller on a wall, use the supplied long bracket and
small bracket and the supplied screws (#10).
.

CAUTION:Make sure the wall material is capable of supporting
the weight of the unit. Mitel is not responsible for units
damaged as a result of improper wall mounting.
1. Turn the controller upside down.
2. Locate the two holes on the bottom of the Controller as shown in the
following figure.

3. Remove the two feet as shown below.

49

SX-200 ICP MX Technician’s Handbook

4. Assemble the two supplied screws and two nuts as shown below.

5. Screw the assembled nuts and screws into the holes as shown below.

50

Basic Installation

6. Screw the supplied small bracket onto the bottom of the controller as
shown.

7. Mount the bracket onto the wall.
a. Pre-drill two pilot holes into two wall studs with 16" centers.
b. Orient the bracket over the two holes as shown below.

c. Insert a screw into the hole on the left side of the bracket.
d. Insert a screw into the hole on the slot on the right side of the
bracket.
8. Hang the controller onto the mounted bracket as shown below.
Position it with the front panel facing to one side so that the ports and
connectors are accessible.

51

SX-200 ICP MX Technician’s Handbook

.

9. Insert a screw into the bottom bracket to stabilize the controller as
shown below.

52

Basic Installation

Rack mounting the controller or NSU
Use the Rack Mount Kit (Part Number: 50004150) to rack mount the
Controller. The NSU requires a different kit that is supplied with the unit.
CAUTION:When installing the system in an enclosed rack, you
MUST provide adequate ventilation to ensure that the
maximum ambient temperature inside the rack does not
exceed 40°C/104°F.
CAUTION:Ensure that a hazardous condition does not result
from any uneven mechanical loading.
CAUTION:When using the system in a rack, you should
consider the connection of the equipment to the power supply
circuit and the effect that overloading of circuits might have on
overcurrent protection and supply wiring. When addressing
this concern, refer to the system’s ratings label.
1. Attach the brackets to the rack.
2. Slide the unit into the brackets.
3. Secure the unit to the brackets using the supplied thumbscrews. The
screws fasten to the underside of the unit and fit into the notch on the
bracket.

53

SX-200 ICP MX Technician’s Handbook

Installing an NSU

Figure 7: NSU Front View

Figure 8: NSU Rear View
The NSU connects to the Controller via a CIM or FIM cable.
Note: The FIM Module in the controller must be the 1K variant, which
is the only variant that the NSU supports.
1. Mount and secure the NSU in the desired location.
2. Set the L0/L1 port DIP switches to the appropriate termination mode
and impedance; see Figure 9, “NSU DIP Switch Location,” on
page 55. The default is network termination mode (switch 6).
3. Set the two Message Link DIP switches to the down position. The left
switch is partially hidden by the NSU rear panel.
4. Connect a fiber optic cable between the NSU FIM and the controller FIM.
Or, connect a Cat 5 crossover cable between one of the CIM ports on the
NSU and one of the CIM ports on the SX-200 ICP controller.
5. Connect the NSU L0 and/or L1 port to the remote system (the PSTN
or another system). See the table below for the pinout.
6. Install IMAT from the SX-200 ICP software CD.
7. Connect power to the NSU.

54

Basic Installation

8. Program the NSU using CDE and IMAT; see page 112 for
programming instructions.
9. After programming the NSU, plug the T1 cable from the demarcation
point for the T1 provided by the Carrier to either L0 or L1 on the back
of the NSU. Each connector (L0 or L1) has LED indicators beside the
connector to indicate sync or not. For example:
-

Red LED indicates no sync (check connection or switch 6 is in
wrong position).

-

Flashing green LED indicates synch but D-channel is not
synchronized (check programming (see table below) on IMATs to
ensure correct protocol).

-

Solid green LED indicates that D-channels and B-channels are all
in sync and PRI trunks on NSU are ready to process calls.

.

Table 5: Pinouts for T1 Line/Network Termination
Pin

Line
Termination Mode

Network
Termination Mode

1

Tx Ring

Rx Ring

2

Tx Tip

Rx Tip

3

Unused

Unused

4

Rx Ring

Tx Ring

5

Rx Tip

Tx Tip

6

Unused

Unused

7

Unused

Unused

8

Unused

Unused

Figure 9: NSU DIP Switch Location

55

SX-200 ICP MX Technician’s Handbook

Table 6: NSU DIP Switch Setting
DIP Switch

Settings

Notes

TX Ground

Down: Ground
Up: Floating

Set to Up

RX Ground

Down: Ground
Up: Floating

Set to Up

3

E1 Twisted Pair
cable selector
(RJ45, PRI)

Down: Enabled
Up: Disabled

Set to Up
120 ohm impedance
(Europe)

4

TI Cable Selector
(T1/D4)

Down: Enabled
Up: Disabled

100 ohm impedance
Default - Down

EI, coaxial cable
selector (R2)

Down: Enabled
Up: Disabled

Set to Up
75 ohm impedance
(Europe)

Line/Network
Termination
Selector

Down: Line
Up: Network

If connecting to Telco, set
switch to Up

1
2

5

6

56

Function

Basic Installation

Installing SX-200 Peripheral Cabinets
You can connect up to seven Peripheral Cabinets to the MX controller via
CIM or FIM cables. The cabinets can be SX-200 ELx peripheral cabinets,
SX-200 LIGHT peripheral cabinets, or a mix of both.

FIM Connectivity
There are three variants of the FIM II modules.The same variant of fiber
interface module (1, 5, or 14 km) must be at both ends.
Note: The SX-200 ICP does not support single FIM modules.

CIM Connectivity
There is only one variant of the CIM. In the peripheral cabinets, a CIM sits
on a Bay Control Card III (BCC III), on a Peripheral Interface Module
Carrier card, or on a PRI card.
•

The CIM (Copper Interface Module) supports a distance of up to 30
meters or 100 feet.

•

The CIM requires Category 5 UTP crossover cable (TX and RX pairs
reversed) with RJ45 connectors.

57

SX-200 ICP MX Technician’s Handbook

Cabinet installation and programming
The following procedure applies to the installation of new peripheral
cabinets. Cabinets migrating from an existing SX-200 EL/ML installation
install in a different manner; see “Migrating an SX-200 EL/ML to an
SX-200 ICP” in the SX-200 ICP Technical Documentation for more
information
1. Install the peripheral cabinet (including Bay Power Supply, Bay Control
Card, interface cards and required Fiber or Copper Interface Module).
2. Complete the peripheral interface cabling.
See Tip and Ring Assignment tables in Appendix C (page 365) for
cabling and cross connecting the peripheral cabinets.
3. Connect one end of the fiber or copper cable to the interface module
in the control cabinet and the other end to the CIM or FIM connector in
the controller.
4. Power up the cabinet.
5. Enter CDE mode on the maintenance terminal.
6. In Form 04 (System Options/System Timers)
-

Enable the required number of TDM Bays (Option 133)

-

Make sure there are enough TDM devices available (Options 103).

7. In Form 53 (Bay Location Assignment)
-

Assign a bay number to the CIM or FIM ports used to connect the
peripheral cabinets.

8. In Form 01 (System Configuration)
-

Configure the cards (select node type as required).

9. Complete the remaining CDE programming for the cards.
For detailed programming information, refer to the SX-200 ICP Technical
Documentation.

58

Basic Installation

Peripheral Cabinet Interface Cards and Modules
The following table lists the peripheral cabinet interface cards and modules
supported by the SX-200 ICP.
Table 7: Peripheral Cabinet Interface Cards and Modules
Interface Card

Devices supported

Circuits

Maximum loop resistance
/loop lengths

DID Trunk card
(high power)

Direct Inward Dial (DID)
trunks from CO

6

Loop resistance: 2450 W
(includes set resistance)
Loop length:
26 AWG - 7986 m (25955 ft.)
22 AWG - 19995 m (64984 ft.)

LS/GS Trunk
card
(low power)

Ground start and Loop
start CO trunks

6

not applicable

LS/CLASS
Trunk card
(low power)

Loop Start CO trunks

8

not applicable

ONS/CLASS
Line card
(low power)

DTMF telephone sets
Rotary telephone sets

12

External loop resistance:
600 W (includes set resistance)
External wire resistance:
400 W
External loop length:
22 AWG - 3560 m (11700 ft.)
24 AWG - 2250m (7400 ft.)

OPS Line card
(low power)

DTMF telephone sets
Rotary telephone sets

6

External loop resistance: 1800 W
(includes set resistance)
External wire resistance:
1600 W
External loop length:
26 AWG - 7225 m (23700 ft.)
22 AWG - 18290 m (60000 ft.)
(Page 1 of 2)

59

SX-200 ICP MX Technician’s Handbook

Table 7: Peripheral Cabinet Interface Cards and Modules (continued)
Interface Card

Devices supported

Digital Line card
(DNIC)
(low power;
high power if a
console is
connected to a
SX-200 LIGHT)

SUPERSET™ 4001
SUPERSET 4015
SUPERSET 4025
SUPERSET 4090
SUPERSET 4125
SUPERSET 4150
SUPERSET 401+
SUPERSET 410
SUPERSET 420
SUPERSET 430
SUPERSET 3DN
SUPERSET 4DN
DATASET 1100
DATASET 2100
SUPERCONSOLE 1000
SUPERSET 7000
DSS/BLF Interface Unit
MOH/Pager Unit

12

24 AWG (25 IWG) - 1000 m
(3300 ft.) including up to 50 m
(162.5 ft.) 22 AWG (22 IWG)
quad wire and up to 3 m
modular line cord without bridge
taps

Mitel Express
Messenger
Card
(DNIC, low
power)

2, 4, 6, and 8 voice mail
ports

NA

NA

Universal card
(high power)

Four modules:
MOH/Paging
DTMF Receiver,
E&M Trunk, Console

Music-on
Hold/Paging
module

Circuits

Maximum loop resistance
/loop lengths

Total power rating of modules on
Universal card cannot exceed 10

1 each

power rating = 1
loop length - not applicable

DTMF receiver
module

DTMF telephone
keypads and end-to-end
signaling equipment.

4

power rating = 2
loop length - not applicable

E&M trunk
module

E&M tie trunk

1

power rating = 3
26 AWG - 1068 m (3500 ft.)
24 AWG - 1708 m (5600 ft.)
22 AWG - 2715m (8900 ft.)

LS/CLASS
Trunk
module

4 LS/CLASS trunks plus
SFT for circuit 1 (SPINE
Bay only)

4

External loop resistance: 1600 W

(Page 2 of 2)

60

Basic Installation

Peripheral Cabinet Control and Digital Services
Cards and Modules
The following table lists the peripheral cabinet control and digital services
cards and modules supported by the SX-200 ICP
Table 8: Digital Control and Digital Services Cards and Modules
Card or Module

Important Details

Bay Control Card II

One for each bay

Bay Control Card III

Requires the SX-200 ELx cabinet

T1 Trunk Card

A 24 circuit, high power card to CO or to another PBX,
maximum distance is 655 feet of shielded cable to the
Channel Service Unit

PRI Card

For the SX-200 ELx cabinet Rev 4.4 or greater
(PN 9109-600-002-NA)
Supports the T1/E1 module and the FIM II or CIM. The PRI
card is not included in the high power card count. The PRI
card is a separate bay.

T1/E1 module

Provides up to 2 T1 links of ISDN connectivity (24 or 48
channels) on the PRI card. Provides up to 2 T1 links of T1/D4
connectivity on the BCC III.

FIM II

Installs on the BCC III or the PRI card.

Copper Interface
Module (CIM)

Installs on the BCC III or the PRI card.

DSP Module (Single)

Installs on the BCC III. Provides CLASS functionality for 8
ONS/CLASS Line cards, 16 DTMF receivers and 16
conference bridges for Record a Call.

61

SX-200 ICP MX Technician’s Handbook

Peripheral Cabinet Configuration Rules
FIM Carrier Assignments
•

The SX-200 RM peripheral cabinet supports the Peripheral Interface
Module Carrier (FIM II or CIM)

•

The SX-200 RM peripheral cabinet supports the Peripheral FIM
Carrier II

•

The SX-200 LIGHT peripheral cabinet supports the Peripheral FIM
Carrier

T1 Trunk Card Configuration Rules
•

The system software supports up to two T1 links (includes T1 links
from T1/E1 modules and T1 cards) in any bay with a maximum of eight
T1 links in the system.

•

The MOSS System Option 96, Number of Links (0-8) monitors how
many T1 links (from T1/E1 modules) that the system will support. This
count includes T1 links from the T1/E1 modules on the PRI cards and
BCC III cards. The count does not include T1 links from the T1 cards.

•

PIC slot 5 must be left vacant when a T1 card is installed in slot 10 or
when Link 1 from a T1/E1 module on a BCC III is programmed.

•

PIC slot 6 must be left vacant when a T1 card is installed in slot 11 or
when Link 2 from a T1/E1 module on a BCC III is programmed.
Note: Do not insert T1 trunk cards into slots 5 or 6 of a peripheral cabinet.

Digital Line Card Configuration Rules for SX-200 RM Cabinets
Systems with BCC II cards have performance limits:
•

In high traffic configurations, keep the Digital Line Card (DLC) count to
a maximum of 7 per bay when using BCC II cards. If you have 8 DLCs
per bay, keep the device count to 84 or less. This will avoid slow
softkey response during peak traffic periods.

•

With 2 T1 cards in a bay, do not add more than 5 DLCs or 60 devices.
This avoids dial tone delays during peak traffic periods.

•

With 1 T1 card in a bay, do not add more than 6 DLCs or 72 devices.
This avoids dial tone delays during peak traffic periods.
Tip: A BCC III supports 8 DLCs per bay and is therefore ideal for high traffic
conditions.

62

Basic Installation

PRI Card Configuration Rules for SX-200 RM Cabinets
•

The PRI card requires a Stratum 3 clock MMC installed in the SX-200
ICP controller.

•

The peripheral cabinet supports one or two PRI cards in Slot 10 or 11.
Inserting the PRI card in any other slot besides 10 or 11 will cause
the power supply to fail.

•

The PRI card will appear as a peripheral bay on the SX-200 ICP
controller, and the two links of the T1/E1 module installed on the PRI
card will appear as slots 5 and 6 on that bay (not on the peripheral
cabinet).

•

The PRI card bay number is designated in Form 53.

•

The PRI card requires a FIM II or CIM to connect to the SX-200 ICP
controller.

•

The S1 switch settings on the PRI Card inform the T1 module of the
location of the clock source. Both switches must be set to closed as
indicated in the following illustration (to designate the interface module
as the clock source).

63

SX-200 ICP MX Technician’s Handbook

Installing an ASU
Up to two ASUs can be connected to the controller via CIM ports. There is
no need to power down the controller to make the connection.

Figure 10: ASU Front View

Figure 11: ASU Rear View
To install an ASU:
1. Mount the ASU.
Note: The ASU can be located up to 30 meters (100 feet) away from the
SX-200 ICP.

2. Connect a cross-over Category 5 cable with RJ-45 connector to the
CIM port on the ASU and a free CIM port on the controller.
3. Complete telephony cabling for the ASU. See Appendix C for Tip and
Ring assignments.
4. Connect power to the ASU.
5. Wait for the CIM LEDs to turn on indicating that the CIM link is
synchronized.
6. Program the ASU in CDE.

64

Basic Installation

CDE Programming
1. In Form 53 (Bay Location Assignment)
-

Ensure that the CIM(s) are NOT assigned bay numbers.

2. In Form 01 (System Configuration)
-

Assign the ASU(s) to slots 14 and 15 of the IP bay.

-

Configure the card(s)

3. Complete the remaining CDE programming for the cards. See
“Programming a Single Line Voice Station” on page 110.

65

SX-200 ICP MX Technician’s Handbook

Connecting the Phones and Trunks
ONS/CLASS, DNIC and LS/CLASS ports
Cross connect the ONS, DNIC and LS/CLASS ports to lines at the
breakout box according to the Amphenol connector pin assignments in
table below.
After connecting the LS trunks, use the Line Quality Test to program the
audio configuration settings. For more information, see “Running the Line
Quality Test for LS Trunks” on page 140.
Table 9: Amphenol Connector Pin Assignments
Pair(s)

Circuit Type

Bay/Slot/Circuit

Default DN

1/26 and 2/27

ONS/CLASS

1/13/3, 1/13/4

200 and 201

3/28 and 4/29

ONS/CLASS

1/13/5, 1/13/6

Unassigned

5/30

Not Used

6/31 and 7/32

DNIC

8/33 to 10/35

1/13/1, 1/13/2
Not Used

11/36 to 16/41

LS/CLASS

1/13/7 - 1/13/12

17/42 to 22/47

LS/CLASS

1/13/13 - 1/13/18

23/48 to 25/50

198 - SC 1000
199 - Subattendant

Not Used

Notes:
1. ONS/CLASS ports do not support high-voltage messagewaiting lamps.
2. Circuits 1/13/5 and 1/13/6 are on the Analog Option Board.
3. Trunks circuits 1/13/7 and 1/13/8 are System Fail Transfer
trunks. In the event of a system or power failure, the trunks
connect to ONS circuits 1/13/3 and 1/13/3 respectively.
4. ONS ports are not designed with the necessary safety protection
for off premise connections. ONS ports must not be used to
connect to off premise phones.

66

Basic Installation

IP Phones

1. Ensure that the controller is connected to the Layer 2 switch.
2. Plug the cables from the IP phones into the Layer 2 switch ports.
3. Connect the IP Phone to a power source; see page 34 for powering
options.
4. Wait while the IP phone boots. After booting, the display on the phone
shows “USE Superkey TO SEND PIN.” On 5201 IP phones, the MW
lamp is lit.
5. Using the IP phone's dial pad, enter the IP Set Registration PIN access
code (default, ***) followed by the IP Phone extension number.
Note: You MUST use a default IP Phone extension number (102 - 117) or
a number previously programmed in CDE. You cannot use extension
numbers 198 and 199; they are reserved for the Console and Subattendant
station in the default database.

6. Press Superkey (or Hold for 5201 and 5207 IP phones).
The phone is now ready for use. (The type of phone and its MAC
address is automatically registered with the controller in Form 09).
Note: 5215 and 5010 IP phones will fail to register on a system that has a
Default or Premier database because of the line appearances programmed
on keys 8 and 10—keys that exist on the 5207 but not on the 5215 or the
5010. To register these phones, first delete the line appearances in Form
09, or follow the phone replacement procedure on the next page to delete
all key programming.

67

SX-200 ICP MX Technician’s Handbook

Adding a PKM
A Mitel Programmable Key Module (PKM) provides the user with
additional personal keys for their telephone set.
Table 10: PKM Models
Model

Number of
Keys

Connects to

Number of PKMs that
can be attached

PKM 48

48

SUPERSET 4025
SUPERSET 4125
SUPERSET 4150
SUPERCONSOLE 1000

2

PKM 12

12

SUPERSET 4025
SUPERSET 4125
SUPERSET 4150

1

5415 PKM

48

5410 PKM

12

5448 PKM

48

5412 PKM

12

5020 IP
5220 IP
5224 IP

2
1
2
1

Note: The 5448 PKM, and 5412 PKM are the only programmable key
modules qualified by Mitel for connection to Mitel telephones.

Requirements
Interface Modules/Units
•

The PKM 48 and PKM 12 require a SUPERSET Interface Module
(SIM1 or SIM2) in the attached phone.

•

A DSS/BLF Interface Unit is required to attach a PKM 48 to an older
model SUPERCONSOLE 1000 (part numbers 9189-000-001 and
9189-000-003).

•

THE PKM 5415 and 5410 require a Mitel 5421 Interface Module in the
attached phone.

•

The 5448 PKM and 5412 PKM require a Programmable Key Module
Interface Module (5422 PKM IM) in the attached phone.

68

Basic Installation

Power
All PKMs are powered by an AC adapter that attaches either to the
Interface Module or to the host phone.
Adapter
Connects to...

Adapter
Included?

SIM 1/SIM 2

No

Phone (see Warning)

Yes

Phone

No

Console (Backlit version - PN
9189-000-300/1only)
or
DSS/BLF Interface Unit

No

Host
SS 4025

Voltage

Part Number

12V

SS 4125
SS 4150
5020 IP
5220 IP

24V

50000690
50002790*

12V

700063021

5224 IP
Console

Yes

* Universal model

WARNING: Never plug a power supply into a SIM1or a SIM2
installed in a SUPERSET 4150 or SUPERSET 4125 telephone. If
you do, you will lose the full duplex functionality of the speaker
phone.

CDE programming
Associate the PKM with the attached phone in Form 09, Desktop Device
Assignments.

Installation
Any connection of this set to an off-premise application, an out of
plant application, or to any other exposed plant application may
result in a safety hazard, and/or defective operation, and/or
equipment damage.

69

SX-200 ICP MX Technician’s Handbook

Notes:
1. Ensure that the SUPERSET 4025, SUPERSET 4125, or 4150
telephone has the latest firmware upgrade available on the
firmware status command in maintenance; see page 216.
2. The PKM 12, PKM 48, 5415 PKM, 5410 PKM, 5448 PKM, and
5412 PKM are the only programmable key modules qualified by
Mitel for connection to Mitel telephones.

Figure 12: PKM Connections to a SUPERSET 4025
.

Figure 13: PKM Connections to a SUPERSET 4125/ 4150

70

Basic Installation

Figure 14: PKM Connections to a 5020 IP, 5220 IP & 5224 IP Phone

PKM to an Attendant Console
The PKM 48 provides an attendant console user with 48 DSS/BLF keys.
Up to two PKM 48 devices can be attached.
SUPERCONSOLE 1000 part numbers 9189-000-300 and 9189-000-301
can directly connect up to two PKM 48 devices. Direct connection requires
the purchasable MOSS System Option 102.
SUPERCONSOLE 1000 part numbers 9189-000-001 and 9189-000-003
require a DSS/BLF Interface unit to associate the PKM 48 devices. The
DSS/BLF Interface unit requires a power adapter and needs to be
programmed in Form 09 to associate with the PKM.
Note: The SUPERCONSOLE 1000 supports the connection of PKM 48
devices or a printer, both are not supported.

71

SX-200 ICP MX Technician’s Handbook

Connecting Music on Hold, Paging
and Door Phone/Door Opener
Music-on-Hold (MOH) interface
The mini (1/8" - 3.5 mm) phono jack on the back panel of the SX-200 ICP
controller provides an interface to an external music source (radio, CD
player, etc.) for Music on Hold.
Input signals must be in the range of 10 to 100 mVrms. Any DC voltage
applied to the input must be less than 50 VDC.
Note: Powering down the SX-200 ICP redirects the MOH source to the paging
output. To stop the music from being heard over the pager, power down both
the MOH source and paging amplifier before powering down the controller.

CDE Programming
MOH requires no CDE programming in the default database. If a different
database is used, assign Music-on-Hold to PLID n/13/29/0 where “n” is the
IP Bay number (default 1) in Form 18.

Paging
The controller provides a single dedicated paging circuits for the
connection of customer-provided paging equipment. The equipment
connects to the DB-9 on the front of the controller. See Appendix C for
connector pinouts and relay states.
CDE Programming
The default database has programming for single zone paging to Zone 1,
which any station can access by dialing *12. No additional programming is
required.
If using a different database, complete the following programming:
1. In Form 18 (Miscellaneous System Ports), program a paging device.
2. Enable COS Option 303 (Paging Zone 1 Access) in the Class of Service
of each extension that requires access to the paging equipment.

72

Basic Installation

Door Phone/Door Opener
Customer-provided door phone units (up to four) can be connected to ONS
circuits to provide two-way communication between an entryway and
designated extensions. Door entry is controlled by the general-use relays
in the controller—one at the front panel DB-9 connector and three at the
rear panel RJ-45 connector. Each relay connects to an electric lock that is
operated by key presses at the designated extension(s). See Appendix C
for connector pinouts and relay states.
The relay contacts are rated at 90mA @60 Vac or Vdc peak and are
normally open.
CDE Programming
1. In Form 18, assign an extension number to a Door Relay.
2. In Form 09, enter the Door Relay extension number from Form 18 into
the ASSOC field of the ONS door phone. Assign the door phone a
Name (e.g., Door Phone) to identify it on the door answerer’s display.
3. In Form 19, assign the door phone to its own tenant group and
program Station Dial 0 Routing to direct calls from the door phone to
an answering position.
4. (Optional) Program an Open Door feature key to the door answering
phones.
5. Set COS Option 115 in the door phone’s COS to ring the door
answerer the required length of time (default - 30 seconds).
Note: If you have a Subattendant phone or a console, you can set call
forwarding on the Door Phone to ring a destination instead of programming
it as described above.

73

SX-200 ICP MX Technician’s Handbook

Connecting a Night Bell and Alarm Device
Night bells and devices such a lamps used to signal Critical alarms
connect to the general-use relays via the DB-9 and RJ-45 connectors. See
Appendix C for connector pinouts and relay states.
The night bell and alarm device each require an independent power supply.
The contacts are rated at 90mA @60 Vac or Vdc peak. Connection of the
bell or alarm device must be through an auxiliary relay if the total current
requirement exceeds the relay contact ratings.
All equipment (bell, power supply, etc.) are customer-supplied.

CDE programming for a Night Bell
The default database contains the required CDE programming for Night
Bell operation If using a different database, complete the following
programming:
1. In Form 18 (Miscellaneous System Ports), assign an extension
number to the night bell extension (default 340) at bay/slot/circuit/
subcircuit n/13/29/01, where “n” is the IP bay number (default 1).
2. In Form 14 (Non-Dial in Trunks), assign the night bell extension as
night answer point.

CDE programming for an Alarm Device
•

74

In Form 18 (Miscellaneous System Ports), assign Major Alarm to
bay/slot/circuit/subcircuit n/13/29/2, where “n” is the IP bay number
(default 1).

Basic Installation

Setting up an FTP Server on a Maintenance PC
An FTP server is required to back up all configuration data and voice mail
messages in the controller. The server is also used to download new
software to the controller through its built-in FTP client and to upload
Maintenance logs.
Any FTP server application designed for the Windows environment will
work. Windows 2000 and XP have one built into them. Others can be
downloaded for free from the Internet.
Server setup varies by vendor; the basic steps are provided below. For
specific instructions, see the vendor’s documentation.
The PC hosting the FTP server must connect to the controller through a
TCP/IP (LAN) connection. Connecting through the serial Maintenance port
on the controller will not work.

CDE Programming
•

In Form 04, System Options/System Timers
-

•

Enable Option 109, Remote Software Download.

In Form 47, System IP, Subform 01
-

Enter the IP address of the FTP server and the user name and
password from Step 2 of the FTP server setup procedure.

For information on upgrading the controller software via FTP, see page 206.
For information on backing up and restoring the controller database via
FTP, see page 203.
Note: If future attempts to connect to the FTP server fail, check the IP address
of the PC to see if it has changed. Follow the steps above to reprogram the
system with the new address.

FTP Server Setup
1. Create a directory (or directories) on the PC to hold the files you will
transfer to and from the controller—example,
C:\FTPdir\backups
C:\FTPdir\software
C:\FTPdir\logs
Note: Ensure that the folders are writable.

75

SX-200 ICP MX Technician’s Handbook

2. In the server application,
-

Create a User for password-protected logins or allow Anonymous
(no password required) logins.
The default database is programmed to allow Anonymous logins.
The default user name is FTP.

-

Set up the paths to the directories you created in step 1.

-

Enable read/write access to directories.

3. Restart the server.
Note: To verify that the FTP Server works, log into it from the PC. Go to the
CMD prompt (DOS) and enter ftp < IP Address of the FTP Server >. Look for
the message “Anonymous user logged in” or a prompt to enter a user name.

76

Basic Installation

System Health Check
Complete the following procedure to verify that the system is working
properly.
1. Press Superkey followed by the prime line/intercom key (bottom key,
or bottom-right key when the phone has two rows of personal keys).
The extension number appears in the phone display. Record the
extension numbers.
2. Verify that you can make calls between the IP phones.
3. If an analog phone is connected to an ONS port (extensions 201 to
203) on the controller, verify that you can call it from an IP phone.
4. Place a call into the system and verify that the call rings all IP and
DNIC phones as they should with the default key system configuration.
5. Verify that you can place an external call from the IP phones.
Note: If you are not using the default database, you must program ARS to
access an outside line.

6. If you cannot perform all of the above tasks, check your cable
connections. If the problem persists, see Basic Troubleshooting and
Repair (p. 235).
7. Proceed to Chapter 3, Basic Programming.

77

SX-200 ICP MX Technician’s Handbook

78

Chapter 3

Basic Programming

SX-200 ICP MX Technician’s Handbook

80

Basic Programming

Programming Overview
This chapter provides the key procedures to follow when programming the
system. Refer to the SX-200 ICP Technical Documentation for
comprehensive and detailed programming information.
The key steps to programming the system are
 Prepare to enter customer data
 Enable your purchased MOSS options
 Program the features for each phone
 Program Embedded Voice Mail
 Program Phonebook
 Program Analog Trunks
 Run the Line Quality test
Optional programming:
 Program the Attendant Console
 Program a Subattendant Set
 Program a Printer Port
 Program Single Line / Multi-Line Sets
 Program an Analog Device to a SIM2
 Program Symbol MiNET Wireless Phones
 Programming an NSU or a PRI Card in a Peripheral Cabinet
 Programming a T1 Trunk
 Program Datasets for Hotel/Motel or ACD
 Program the PMS Interface
 Program Call Forwarding - External
 Program 6010 Teleworker Phones

81

SX-200 ICP MX Technician’s Handbook

Preparing to Enter Customer Data
You can use a desktop or laptop computer to program the controller on-site
or from a remote location.

PC requirements
•

Windows 98, NT, 2000 Professional, ME or XP
(Windows 98 does not support secure Telnet)

•

for serial connections, a VT100™ emulator such as HyperTerminal

•

for remote or LAN-based connections, a secure Telnet client that
supports SSL/TLS (Mitel Telnet client version 1.0.0.1 or later
recommended), or a web browser (Internet Explorer 6 or Mozilla
Firefox) to access the SX-200 ICP Web Interface

•

a Network Interface Card (NIC)

The PC can connect to the controller via a serial connection to the
Maintenance port or via a secure Telnet connection to port 2000.

Serial Connection to the Controller
1. Connect an RS-232 straight DTE serial cable between the controller's
Maintenance port and the PC's serial port.
2. Program the PC's serial port (from the communication program) with
the following settings:
Baud Rate: 9600 or 19200
Stop Bits: 1
Data Bits: 8
Flow Control: None
Parity: None
3. Verify the connection as follows:
-

In the VT100 emulator or other communications program, press
RETURN several times.

While the maintenance session is active, do not disconnect the serial cable
or attempt to open another maintenance session with a Telnet connection.
Doing so will cause an error message stating that CDE is currently in use.

82

Basic Programming

Secure Telnet Connection to the controller
Telnet is a terminal emulation program for TCP/IP networks such as the
Internet. To enable a Telnet connection between a PC and the controller,
the PC must be equipped with a secure Telnet client that supports
SSL/TLS. The Mitel Telnet client is recommended.
With the controller connected to the LAN and the PC connected to the LAN
or Internet:
1. Install and then launch the secure Telnet client.
2. Enter the hostname or IP address of the controller, and port 2000.
For example, to open a connection with the Mitel Telnet client, enter:
open 192.168.1.2 2000
The IP address in the example is the default; use Form 47 to check or
change it
3. Log in to SSL/TLS with login name ‘installer’ and default password
‘1000.’
4. Select a Terminal Type.
5. Select an Application.
6. Log in to the application with username ‘installer; maint1; maint2;
supervisor; or attendant’ and default password ‘1000.’
While the maintenance session is active, do not disconnect the Ethernet
cable or attempt to open another maintenance session with a serial
connection. Doing so will cause an error message stating that CDE is
currently in use.

83

SX-200 ICP MX Technician’s Handbook

Web Interface Connection to the Controller
A web browser can be used to connect to the SX-200 ICP from the LAN
and manage the system using the embedded SX-200 ICP Web Interface.
Before using the SX-200 ICP Web Interface, configure the management
PC as follows:
•

disable your web browser's pop-up blocker software

•

install Sun Java plugin version 1.5 or later

With the controller connected to the LAN and the PC connected to the LAN
or Internet:
1. Launch the web browser (IE 6.x or Mozilla Firefox).
2. Enter http://
For example, http://192.168.1.2
The IP address in the example is the default; use Form 47 to check or
change it.
3. Log in to the SX-200 ICP Web Interface with login name ‘installer’ and
default password ‘1000.’
A CDE session will open.
While the maintenance session is active, do not disconnect the Ethernet
cable or attempt to open another maintenance session with a serial
connection. Doing so will cause an error message stating that CDE is
currently in use.

84

Basic Programming

Port Usage
If the SX-200 ICP is operating behind a firewall, you may need to open the
following ports.
Table 11: Port Usage for IP Trunks
Function

Transport

Port

AMC Communications

TCP

22

DNS

UDP

53

DHCP Server

UDP

67

DHCP Client

UDP

68

TFTP

UDP

69

HTTP

TCP

80

HTTPS

TCP

443

IP trunk signalling

TCP

1066

Secure IP trunk signalling

TCP

1067

Telnet to CDE/MTCE

TCP

2000

Telnet to 6000 MAS

TCP

2005

IMAT

TCP

6543

MiNet Server

TCP

6800

VM CMPS Server

TCP

6830

MiNet Client

TCP

6900

MyAdmin GUI

TCP

7012

MiTAI™

TCP

8000

MiTAI (SSL)

TCP

8001

Phone Rx B1

UDP

9000

Phone Rx B2

UDP

9002

E2T IP

UDP

50000 to 50127

User Defined (Hotel PMS/Call Log)

TCP

61320 to 61328

85

SX-200 ICP MX Technician’s Handbook

Enabling MOSS Options
MOSS options provide additional functionality or capacity to the system. If
this is a new system and you have purchased options, such as additional
voice mailboxes or additional IP set licenses, you must enable them.
Note: Before enabling MOSS Options in a Premier Business system, replace
the factory-installed default database with the Premier database provided on
the software CD-ROM. Replacing the database prevents conflicts with Option
114 (Maximum IP Sets). The conflict is caused by the different number of IP
phones programmed in the two databases. For information on replacing
databases, see “Installing an Alternate Database” on page 205.

To enable MOSS options:
1. Select CDE Form 04.
2. Press ENTER MOC and enter the Mitel Options Code printed on the
MOSS Sheet that is included with the system software package.
3. Enter the Mitel Options password to activate the purchased options. The
password must be the password that is printed on the MOSS sheet.
4. Program any other required options.
5. Select Confirm if prompted to reset the controller.
6. After the system resets, go into Maintenance and revise Alarm
Thresholds to prevent unnecessary alarms.
Notes:
1. Attempts to enable unpurchased options causes the system to
respond with PASSWORD/OPTIONS CONFLICT -- "QUIT" TO
EXIT -- "ENTER" TO RE-EDIT. Conflicts are resolved by
entering the correct password; a system reset is not required.
2. The system warns if changing an option requires a reset. The
reset is automatic and occurs when the change is confirmed.
3. If a database from another system is installed in the controller, the
System ID and Password will no longer match. Phone service will
be lost (some phones may appear to be in service, but will display
SYSTEM BUSY when they go offhook) and a MOSS alarm
message will display in the CDE forms header. Enabling the
options using the above procedure clears the alarm and restores
phone service.
.

86

Basic Programming

System Options to Avoid
Certain options in Form 04 could cause unexpected behaviors in system
operation if changed from their factory-set (default) values.
Table 12: System Options to Avoid
Option #

Option Name

Default

60

Tone Plan

NA

68

SX-200 ICP DSP DTMF Receiver Channels
(0...7)

7

69

DTMF ON Timer (5-15 in 10 ms increments);

9 (90 ms)

70

DTMF OFF Timer (5-15 in 10 ms increments);

9 (90 ms)

71

Slot 10 FIM Capacity (2 or 3 Bays)

2

72

Slot 11 FIM Capacity (2 or 3 Bays)

2

Programming the Customer Data Entry
(CDE) Forms
The CDE Forms are factory-set with default values that make programming
the system faster and easier. The defaults allow you to install the system
and connect up to 20 IP phones plus two analog terminals (phone, fax, or
modem) and place extension-to-extension calls without doing any
programming. You will also be able to receive fax and modem calls, but will
have to program ARS to make external calls from ONS devices.
The default database configures the system to operate as a square key
system with six trunk appearances per phone.
Note: The default numbering plan uses three-digit extension numbers. If you
require a four-digit plan, either reprogram Forms 9, 17, and 50 or install the
four-digit database available on Mitel Online. For more information, see
“Installing an Alternate Database” on page 205.

87

SX-200 ICP MX Technician’s Handbook

Programming Features for each Phone
Before you begin
•

Ensure that the phone-related MOSS options are specified in CDE
Form 04, System Options.

•

Enable COS options for features that are COS dependent.

To program features for IP phones:
•

Program the appropriate features for each phone either from the
phones (using Superkey) or in the Expand Set Subform for Form 09.
The table below shows the codes to enter when programming features
that are not selectable via SUPERKEY.
The figures on page 90 show the key numbers required for
programming features via CDE.
A list of the features and the phones that support them is in Appendix D.
Table 13: Feature Codes
Code

Feature Key

Code

Feature

00

Speedcall (See Note)

14

Night Answer

01

Forward All

15

Forward Call

02

Account Code

18

Release

03

Do Not Disturb

19

Single Flash

04

Auto Answer

20

Double Flash

05

Music

21

Headset Mode

06

Direct Page

22

Handset Mute

07

PA Paging

23

Call Park

08

Pickup

24

System Park

09

Campon (I Will Wait)

25

Forward Always

10

Callback

26

Forward Busy

11

Swap (Trade Calls)

27

Forward No Answer

12

Privacy Release

28

Forward Busy/No Answer
(Page 1 of 2)

88

Basic Programming

Table 13: Feature Codes (continued)
Code
13

Feature Key

Code

Feature

Override (Intrude)

To program features using Feature codes:
•

Using the phone dialpad, enter the Program Feature Key access code.

•

Press a programmable key.

•

Enter the feature code listed above.

•

Press SPEAKER or CANCEL.

Note: After dialing 00, dial the number to be stored.
(Page 2 of 2)

89

SX-200 ICP MX Technician’s Handbook

The programmable keys on 5010 and 5215 IP Phones are numbered as
follows:

Note: Key 1 is reserved for the phone’s prime directory number.

The programmable keys on 5207 (not shown), 5020 and 5220 IP Phones
are numbered as follows

90

Basic Programming

The programmable keys on 5212 IP Phones are numbered as follows

The programmable keys on 5224 IP Phones are numbered as follows

91

SX-200 ICP MX Technician’s Handbook

The keys on the 5448 PKM are numbered as follows:

The keys on the 5412 PKM are numbered as follows:

92

Basic Programming

Programming Embedded Voice Mail
Note: Embedded voice mail Release 6.22 (included in SX-200 ICP Releases
2.0 and 2.1) now supports notification on every new message regardless of
whether or not notification for previous messages has already been
answered. This feature is normally deactivated by default and may only be
enabled or disabled by accessing the Administrator's mailbox.

CDE Programming for Embedded Voice Mail
The default database includes most of the programming required for a fully
operational voice mail system. The defaults are as follows:
•

•

16 Voice Mail mailboxes are assigned with the same extension
numbers as the first 16 IP phones (extension 102 to 117)
-

Attendant Console (SUPERCONSOLE 1000; extension 198)

-

Subattendant (extension 199)

-

Two ONS ports (extensions 201 and 202)

Hunt Group for Voice Mail ports with pilot number 300
-

COS 6 and

-

extension 301 to 324 for voice mail ports (default is from 301 to 304)

•

System-wide Call Forward No Answer to voice mail, for internal and
external calls

•

Maximum number of saved messages per mailbox is 10, which the
system deletes after 15 days.

Voice mail programming that is NOT provided in the default database
includes:
•

Auto Attendant Setup

•

Bilingual Prompting

•

Mailbox Greetings and Names

•

Distribution Lists

•

RAD Setup

•

Record a Call

•

PMS Integration

93

SX-200 ICP MX Technician’s Handbook

•

Open and closed greetings
Note: The default password for mailboxes is 1111.

See “CDE Programming for Embedded Voice Mail” in the Technical Reference
for programming requirements when not using the default database.

Voice mail forms
Use the following CDE forms to complete the voice mail programming:
Table 14: Voice Mail Options
Form
49

Options
Used to set the following system-wide parameters:
• Default Prompt Language
• Alternate Prompt Language and Language Change Number (for
bilingual operation)
• Fax Destination Number
• Message Notification
• Digital Pager Callback Number
• Auto Attendant Transfer to Any Extension
• Auto Attendant Transfer Restrictions
• Directory Voice Prompt for First/Last Name
• Generate Account Codes in SMDR (for Message Notification Calls
• Personal Contact Numbers
• Synchronize Business Open/Closed Greetings with System
Day/Night mode
• Business Hours
• Length of Mailbox numbers
• Length of passcodes
• PMS Protocol (for PMS integration)
• RAD Greeting Setup
• SMTP/IMAP Server Addresses (required for Unified Messaging)
(Page 1 of 2)

94

Basic Programming

Table 14: Voice Mail Options (continued)
Form
50

Options
Used to add and delete mailboxes and to customize the following

mailbox settings:

• Mailbox type (extension, guest, information-only, transfer-only, etc.)
• Message Notification
• Forward of Voice Mail to E-mail using SMTP or IMAP (Unified
Messaging - standard)
• Routing for Multi-Level Auto Attendant and Personal Contacts
• Operation Extension
• Language
• Play Message Envelope? (priority, date, time, and caller ID)
• Maximum Message Storage
• Delete Saved Messages
• Set Password
• Personal Contacts and Menus (for Multi-Level Auto Attendant)
Note: Mailbox creation and setup can be done automatically for each
new extension added in Form 09 by enabling Option 277 in the
extension's Class of Service (Form 03). If System Options 107
(Lodging), 108 (Property Management System) or 124 (Voice Mail
Property Management System) are enabled, the mailboxes created will
be GUEST instead of EXTENSION type mailboxes. Form 50 is used
to customize mailbox following initial setup.
51

Used to set up distribution lists of system-wide use.
Note: For each list created, record a name for identification purposes.
(Page 2 of 2)

95

SX-200 ICP MX Technician’s Handbook

Setting up RADs
Before you begin,
•

determine how the customer intends to use the RADs.

•

map the expected call flow to determine how many messages are
required and the order of play.

•

script the messages and say them several times to ascertain how
much time they take.

•

verify that sufficient voice mail ports and DSP resources are available;
see DSP Configuration Options, page 12.
Note: All embedded voice mail ports can operate as dedicated RAD ports.
However, a least one non-RAD port is required to record RAD greetings; to
administer the voice mail system by telephone; and for message notification
by pager.

When configuring voice mail ports, ensure that some of the last ports
are not configured as RAD ports to avoid any potential conflicts with
message notification. It is recommended that at least two or three
ports be left free for message notification dependant upon system
usage. Embedded voice mail will attempt to use the last
programmed voice mail port that is available for message
notification. If the last port is not available, the second last port will
be attempted and if that port is busy, the third last port and so on.
Embedded voice mail will continue in this fashion until it finds a free
port but message notification will not function properly on a port
assigned to RAD.
To program RADs:
1. Form 04, System Options/System Timers
-

Enable System Option 134, Recorded Announcement Devices.

2. Record RAD greetings

96

-

Access the System Administrator's mailbox (see Using the
Administrator’s Mailbox, page 99.)

-

Press 8 to select the RAD Greetings menu.

-

Press 1 to record a greeting.

-

Select RAD greeting number to record (1- 200).

Basic Programming

If the selected RAD greeting already exists, you will hear it along with
prompts to accept, review or re-record it.
-

Record the greeting, speaking clearly into a handset (do not use a
handsfree or speaker phone).

-

Follow the voice prompts to record each additional greeting set.

3. Form 49 (Voice Mail Options), RAD Setup subform
-

Assign greeting sets to the RAD ports and specify how often the
sets play.
Note: Leave fields for unneeded greetings blank.
Note: Verify that disconnect supervision is provided by the CO.

4. Form 17, Hunt Groups
-

Select unused voice mail ports and assign them to their own hunt
group. Leave the hunting method set to CIRCULAR.

-

Set each RAD hunt group type to RECORDING.

5. Recording Hunt Group Options subform of Form 17
-

Give the RAD hunt group a name — for example, Greeting 1.

-

Set the Message Length timer to the duration of the RAD greeting
set (Greeting 1 + Greeting 2 + Greeting 3...) multiplied by the
amount of times the set repeats plus three seconds.
Note: When the Message Length timer expires, the Recording Failure to
Hangup Timer starts. If the RAD port is still off-hook when this timer expires,
the port is placed into DND state making it unavailable to answer calls. The
port remains unavailable until DND is disabled. The Recording Failure to
Hangup Timer is Option 404 in Form 03, COS Define.

-

Set the RAD Greeting set (number 10-39) as programmed in Form 49.

6. Form 03, COS Define
-

Put RAD ports in a COS of their own, with only COS option 223
(Flash Disable) enabled.

Setting up Record a Call
1. Form 04, System Options
-

Enable Record a Call, Option 87.

97

SX-200 ICP MX Technician’s Handbook

2. Form 02, Feature Access Codes:
-

Choose an access code for Send Message (feature number 41; default
code *41) if sharing Record a Call ports with voice mail messages.

3. Form 03, COS Options
-

Set the following COS options
COS of Voice
Mail Ports
used for RAC

COS Option

COS of
Phones
using RAC

COS of
Attendants
using RAC

Option 119, Attendant Tone Signalling

Not required

Not required

Enable

Option 229, Voice Mail Port

Enable

Not required

Not required

Option 268, Record a Call in Voice mail

Enable

Enable

Enable

Option 269, Record a Call: Start
Recording Automatically

Not required

Optional

Optional

Option 270. Record a Call: Save
Recording on Hang up

Not required

Optional

Optional

4. Form 17, Hunt Groups
-

(Optional) Assign voice mail ports for exclusive use by Record a
Call to their own hunt group. Set the group type to STN/SET.
Note: Dedicating voice mail ports to Record a Call is NOT advisable for basic
systems that have only four such ports.

-

In the Recording Hunt Group Options subform, enter the maximum
number of ports allowed for Record a Call use.
Note: The number entered must be less than the number of available voice
mail ports; otherwise, none would be available for voice mail.

5. Form 19, Call Rerouting Table
-

Enter the voice mail hunt group as the Record a Call Voice mail
Destination For This Tenant.

6. Program a feature key for Record a Call on phones that require it.
7. Form 50, Mailboxes
-

Program a mailbox for each extension that requires use of
Record a Call.

8. (Optional) To forward Record a Call messages to e-mail, see
“Programming SMTP” on page 185.

98

Basic Programming

Using the Administrator’s Mailbox
The Administrator's Mailbox allows you to do some voice mail
programming using a telephone. Programming by phone cannot
completely replace CDE programming; however, it is convenient for
certain functions such as adding mailboxes and editing mailbox settings.
The passcode used to log into the Administrator's Mailbox determines
which functions can be accessed:
•

Manager Passcode: Allows the user to perform all the system
administration, mailbox management, and maintenance functions
except changing the Administrator passcode or passcode length.

•

Administrator Passcode: Allows the user to perform all the manager
functions plus changing the Administrator passcode and passcode
length; and defaulting the voice mail database.

Default passcodes are as follows:
Passcode Length
Passcode Type

3

4

5

6

Administrator

864

8642

86420

864200

Manager

648

6483

64830

648300

Important: The Manager passcode should be given to the person
who performs the day-to-day task, such as adding mailboxes and
changing greetings. The Manager passcode provides limited
access to the database, thereby reducing the likelihood of novice
users causing serious disruptions to the system. (Note that users
are still prompted to begin a new installation when they enter the
Manager Passcode, but get the response “Invalid Selection” when
they attempt to do so.) To protect system security, change the
passcodes at first login and keep them confidential.
Accessing the Administrator's Mailbox
Follow these steps to log in to the administrator's mailbox.
1. From any internal DTMF telephone, lift the handset and obtain dial tone.
2. Dial the voice mail hunt group number (default is 300). The system
answers and plays the usual greeting.
3. Press * when you hear the greeting.

99

SX-200 ICP MX Technician’s Handbook

4. When prompted for a mailbox number, enter the system administrator
mailbox number: default 999.
5. When prompted for a passcode enter the Administrator's passcode or
the Manager's passcode. (See above for defaults.)
6. You are now logged in to the system administrator's mailbox. Follow
the voice prompts for instructions; use the menu map on the following
page for reference.

Figure 15: Administrator Mailbox Menu

100

Basic Programming

Voice Mail Notification On Every New Message
To activate voice mail notification on every new message (which can only
be performed using the telephone user interface):
1. Access the System Administrator's mailbox.
2. When prompted for a passcode, enter the Technician's passcode
(default is 9731) instead of using either the Administrator’s passcode
or the Manager's passcode.
3. Press 9.
4. Enter 20301 to enable notification on every new message.
To deactivate voice mail notification on every new message (the default
setting):
1. Access the System Administrator's mailbox.
2. When prompted for a passcode, enter the Technician's passcode
(default is 9731).
3. Press 9.
4. Enter 20302 to disable notification on every new message.

101

SX-200 ICP MX Technician’s Handbook

Testing voice mail operation
Perform the following tests to verify that voice mail is working properly.
1. Call the business using an outside line or cell phone. Verify that you
hear the company open or closed greeting (as appropriate) and that
the message is clear and understandable.
2. Call the business using several outside lines. Verify the number of
rings allowed before the system answers.
3. Call the business using an outside line. When the auto attendant
answers, press 0 and verify that the system transfers the call to the
attendant.
4. Call the voice mail hunt group using an internal line. Verify that you do
not hear the company greeting. Verify the number of rings allowed
before answer.
5. Call the voice mail hunt group using an internal line. Verify that you do
not hear the company greeting. When the system answers, press *0
and verify that the system transfers the call to the attendant.
6. Call to several extensions directly (not through auto attendant) to verify
that the calls are forwarded to the correct mailbox.
7. Leave a message at an extension to verify that the messaging waiting
indicator (light) comes on.
Note: ONS/CLASS lines do not support high-voltage message-waiting
lamps.

8. (Optional) Call the voice mail hunt group from a fax terminal and verify that
the Auto Attendant answers and transfers the call to the fax extension.
9. (Optional) Call an extension that has message notification enabled
and verify that it is working correctly.
10. (Optional) Leave a message at an extension and verify that the
message is forwarded to the user's e-mail account.
Note: Once a message has been deleted, it cannot be recovered.

102

Basic Programming

Programming Phonebook
1. Form 04, System Options/System Timers
-

Enable System Option 128, Phonebook.
Note: The option must be purchased (listed on MOSS sheet).
Note: Phonebook and Speak@Ease (Option 85) cannot both be enabled.

2. Form 19, Call Rerouting Table
-

Program the voice mail hunt group number to the “Phonebook
Number For This Tenant” field.

3. Form 09, Desktop Device Assignments
-

Program a Phonebook feature key on phones that do not have
softkeys.

4. (Optional) Form 02, Feature Access Codes
-

Enter the access code for Feature 65 to allow DNIC-based single
line phones to access the Phonebook. All types of phones can also
use the access code. (Default, *65)

5. Form 50, Mailboxes
-

Enter a NAME for each mailbox owner. Only mailboxes with names
are listed in the Phonebook.
Note: Phonebook searches will only work if the first and last name entered
in Form 50 are in the order specified by the Directory Voice Prompt option in
Form 49. For example, if the option is set to LAST NAME, then the name
“Tom Jones” should be entered as Jones Tom in Form 50. However, you may
want to enter the name in Form 9 as first name, last name (Tom Jones)
because it looks better on the called party's display. And at the same time,
you may want Phonebook searching by last name. In this case, set “Directory
Voice Prompt” in Form 49 to LAST NAME, enter “Tom Jones” as the device
name in Form 9 Tom Jones, and then name the mailbox in Form 50 “Jones
Tom.” Only one space is permitted between the first and last name.

6. Form 49, Voice mail Options
-

Set the Directory Voice Prompt option to search the Phonebook by
first or last name.

103

SX-200 ICP MX Technician’s Handbook

Programming an Attendant Console
Except for LDN assignments, the programming for a
SUPERCONSOLE 1000 is provided already completed in the default
database (see page 316 for the defaults). If you are starting with a blank
database default, follow the steps below to program the console:
1. Form 01, System Configuration
-

Program one of the two DNIC circuits.

2. Form 07, Console Assignment
-

Assign an extension number, COS, COR, and Tenant for each
console bay/slot/circuit entry.

3. Form 08, Console LDN Assignment
-

Assign a directory number and label to each required console
LDN key.

Programming a Subattendant Set
The programming for a subattendant set is provided already completed in
the default database (see page 316 for the defaults). If you are starting with
a blank database default, follow the steps below to program the console:
1. Form 01, System Configuration
-

Program a Digital Line Card or DNIC module.

2. Form 09, Desktop Device Assignments

104

-

Assign set type to SUB, extension number, COS, COR, and name
(optional) for each bay/slot/circuit.

-

Assign a separate COS with subattendant options.

-

Set type SUB can only be SUPERSET 4150, SUPERSET 430, or
SUPERSET 4DN.

-

Complete the sub-form for assigned keys, types, and options.

Basic Programming

Programming a Printer Port
System Printer Port
•

Form 34, Directed I/O
-

Program the printer port in Form 34.

-

Define Printout Types that are to be delivered to the system printer
port.

-

Remove printer port for print types not used.

-

Speed of printer port is programmed in Maintenance. Defaults:
Baud Rate: 300
Stop Bits: 1
Data Bits: 8
Flow Control: None
Parity: None
Note: Printer ports only work on the SX-200 ICP controller, not on Peripheral
cabinets.

Dataset Printer Port
1. Form 11, Data Circuit Descriptor
-

Define a circuit descriptor to match characteristics of device type.
Refer to Form 04, System Options and Timers on page 133 for
typical circuit descriptor.

2. Form 12, Dataset Assignment
-

Assign the type of data device for the dataset PLID. Available types
are DSCONS Console (output only, maximum 2400 baud) and
1103/2103 Standalone dataset.

-

Assign a Tenant, Extension number, COS, COR, and circuit
descriptor number.

3. Form 34, Directed I/O
-

Define printout type to be delivered to the dataset.

105

SX-200 ICP MX Technician’s Handbook

IP Printer Port
Data for the functions listed below can be output through an IP socket in
the controller to a telnet-enabled application for printing.
•

SMDR

•

ACD Real Time Events

•

CDE Data Print

•

ACD Agent Summary

•

Maintenance Logs

•

ACD Group Summary

•

Traffic Measurement

•

Hotel/Motel Audit

•

IP Traffic Measurement

•

Hotel/Motel Wakeup

The default database sends SMDR and CDE Data Print output to IP socket
61328. If you are using a different database, follow the procedure below to
program a printer port.
1. Form 11, Data Descriptor
-

Define a circuit descriptor to match the characteristics of the device
type. The default circuit descriptor number 1 works for most
applications.

2. Form 12, Data Assignment
-

-

Program a SOCKET type data device to an available PLID in the
following range:
PLID

Port

PLID

Port

1/13/20
1/13/21
1/13/22
1/13/23
1/13/24

61320
61321
61322
61323
61324

1/13/25
1/13/26
1/13/27
1/13/28

61325
61326
61327
61328

Assign a Tenant, Extension number, COS, COR, and circuit
descriptor number.

3. Form 34, Directed I/O
-

106

Define the printout type to output.

Basic Programming

Programming Stations/Sets Automatically
The AUTO PROGRAM function in Form 09, Desktop Device Assignments,
checks for unprogrammed circuits in the system and programs them as
follows:
•

Extension numbers are automatically assigned according to a Bay,
Slot, Circuit address format “BSCC”, where
-

B is the Bay number (1-8)

-

S is the slot number (1-8)

-

CC is the cct number (01-12).

The system prompts for a starting extension number.
•

•

Other parameters assigned to ONS and OPS devices:
-

COS = 2

-

COR = 1

-

Tenant = 1

Other parameters assigned to DNIC and IP sets:
-

COS = 1

-

COR = 4 for all set types except SUPERSET 430 and
SUPERSET 4150

-

COR = 5 for the SUPERSET 430 and SUPERSET 4150

-

Tenant = 1
Note: Before an extension number can be automatically assigned, a DNIC
set or DMP must be physically connected to the circuit. If no set or console
is detected on a circuit, that circuit is skipped and no extension number is
assigned.

107

SX-200 ICP MX Technician’s Handbook

To automatically program all connected sets, DNIC sets and DMPs:
1. Install all ONS cards, OPS cards, DNIC cards. Do not program
stations, DNIC, sets or DMPs.
2. Connect the DNIC sets or DMPs to the circuits.
3. Access Form 09, Desktop Device Assignments.
4. Press Auto Program.
The system prompts for an extension number to assign to the first
auto-programmed extension. The number is incremented by one for
each subsequent extension—for example, 100, 101, 102.
5. Enter a starting extension number.
Conflicts with existing extension numbers result in an error message
and a prompt to press the CONTINUE or ABORT softkey.
Auto-programming will not proceed to the next BAY/SLT/CCT until a
valid extension number has been found for the current position.
Note: The maximum length of extension numbers is five. It is recommended
that the length be equal to the “Length of Mailbox Numbers” in Form 49, to
take advantage of automatic mailbox creation.

After verifying that the unprogrammed sets are physically connected,
the system automatically programs all unprogrammed circuits. The
system displays all of the devices that have been programmed.
If a circuit cannot be programmed because an extension number has
already been assigned to that circuit, a warning is displayed. Press
ABORT to cancel the procedure or press CONTINUE to skip the
device and resume programming the other devices in the range.

108

Basic Programming

Deleting a Device and All Dependent
Resources
The DELETE softkey in Form 09, Desktop Device Assignments, deletes a
device and all of its dependent resources including
•

All line keys (including LDN) that are programmed on a deleted set,
standalone BLF, or PKM module

•

All line and feature keys that are programmed on associated BLF or
PKM modules

•

The associated BLF and PKM modules

•

Any other line appearances and BLFs of the deleted station or set.

A warning message appears if any of the above exists. To continue, press
CONFRIM. To abort, press CANCEL.

Deleting a range of devices and dependent resources
The RANGE DELETE softkey in CDE Form 09, Desktop Device
Assignments, allows block deletion of devices and all dependent resources.
To delete a range of devices and all dependent resources:
1. Press RANGE DELETE.
The system displays: FROM BAY: SLOT: CIRCUIT:.
2. Enter valid Bay, Slot and Circuit numbers for the first device and press
the ENTER softkey.
The system displays: TO BAY: SLOT: CIRCUIT:.
3. Enter valid Bay, Slot and Circuit numbers for the last device and press
the ENTER softkey.
The system prompts you to choose whether or not you want to receive
warnings as devices are deleted.
4. To receive a warning prior to deleting each device and its dependent
resources, press YES. To delete all devices and dependent resources
without warning, press NO.
The system prompts you once again to confirm the deletion of the range.
5. To proceed with the deletion of the range of devices and all dependent
resources, press CONFIRM. Press CANCEL to abort.

109

SX-200 ICP MX Technician’s Handbook

If you chose to receive warnings each time a device is deleted, the
system displays “deleting all keys, ...“ for each device in the range.
6. To proceed, press CONFIRM. Press CANCEL to abort the deletion of
the specific device and continue with the next device.
To abort the deletion of a range of devices, press ABORT. Any devices
that were deleted prior to pressing the ABORT key will remain deleted.

Programming a Single Line Voice Station
The default database for a basic system has programming for two
ONS/CLASS circuits. The Analog Option Board adds two more. If you are
starting with a blank database, follow the steps below to program a single
line voice station:
1. Form 01, System Configuration
-

Program an ONS or OPS line card.

-

Program a Digital Line card or DNIC module for SUPERSET 401+,
and SUPERSET 4001 sets.

2. Form 09, Desktop Device Assignments
-

Assign an extension number, COS, COR, and name (optional) for
each bay/slot/circuit (set type remains STATION).

3. Form 30, Device Interconnection Table (optional)
-

Set the required interconnect restrictions (for example, to restrict
connections between specific device types).

4. Form 05, Tenant Interconnection Table (optional)
-

Set the required interconnect restrictions (for example, to restrict
connections between specific tenants).

5. Form 19, Call Rerouting Table (optional)
-

Program how to handle the caller’s call violations.

-

Each tenant requires its own Call Rerouting Table.

6. Form 03, COS Define (optional)
-

Create a unique class of service (COS) if required.

7. Form 20, ARS: COR Group Definition
-

110

Create a COR group that includes the COR number which you will
assign to the station.

Basic Programming

-

This COR group restricts the external calls that the user can dial.

Ensure that the system is provisioned with a sufficient number of DSP.

Programming a Multi-Line Set
The default database for a basic SX-200 ICP has programming for sixteen
multi-line IP phones and two multi-line DNIC sets. See page 317 for circuits
locations, extension numbers and other defaults. If you are starting with a
blank database default, follow the steps below to program a multi-line set:
1. Form 01, System Configuration
-

Program a line if not already programmed.

2. Form 09, Desktop Device Assignments
-

Assign set type, extension number, COS, COR, and name
(optional) for each bay/slot/circuit.

-

Complete the Expand Set subform for key types and options.

3. Form 30, Device Interconnection Table (optional)
-

Set the required interconnect restrictions (for example, to restrict
connections between specific device types).

4. Form 05, Tenant Interconnection Table (optional)
-

Set the required interconnect restrictions (for example, to restrict
connections between specific tenants).

5. Form 19, Call Rerouting Table (optional)
-

Program the action that the system will take to handle the caller’s
call violations.

-

Each tenant requires its own Call Rerouting Table.

6. Form 03, COS Define (optional)
-

Create a unique class of service (COS) if required, or use an
existing COS.

7. Form 20, ARS: COR Group Definition
-

Create a COR group that includes the COR number which you will
assign to the station, or use an existing COR.

-

This COR group restricts the external calls that the station user can
dial.

111

SX-200 ICP MX Technician’s Handbook

Programming an Analog Device to a SIM2
(DNIC Phones Only)
The analog interface in the SIM2 supports devices such as analog
telephones, fax machines, or modems. The SUPERSET provides the
power to the analog interface.
Ensure that the set firmware revision level matches the system firmware
revision level. If the revision level on the system is higher than the set
revision level, upgrade the set firmware.
Refer to Upgrading Set Firmware (page 216).
When adding an analog set to a SIM2, use Form 12 to program the port.
The port type is AIM.

Programming an NSU or a PRI Card in a
Peripheral Cabinet
The NSU and PRI card support the following purchasable MOSS options:
QSIG (option 86), NFAS (option 91), D-Channel Backup (option 92),
Remote LAN Access (option 93), Min/Max (option 94), Auto Min/Max
(option 95), Number of Links 0-8 (option 96).
Option 91 to 95 are downloaded to each NSU and PRI card installed. Option
96 enables the number of ISDN T1 links purchased. These MOSS options
serve all the NSUs and PRI cards in the system. If you change any of these
options, you must reset the NSU and PRI card to enable them, and you may
need to download a new IMAT database into each NSU and PRI card.
Note: If you purchase a number of T1 links less than the number of T1 links
you install and program, Mitel cannot reliably predict which T1 links the
system will use after a reset. If you purchase a number of T1 links (System
Option 96) greater than the number of T1 links you install and program, the
T1 links programmed will remain consistent.

CDE programming
1. Form 53, Bay Location Assignment
-

Assign a bay number to the CIM or FIM ports used to connect each
NSU or PRI card to the controller.

2. Form 01, System Configuration

112

Basic Programming

-

Program the bay(s) assigned in Form 53 as ISDN nodes.

-

Program a T1 Trunk Card in Slot 6 and 8 (assuming both spans will
be programmed)

3. Form 03, Class of Service (COS)
-

Create a separate COS for ISDN trunks.
Note: COS Level 7 in the default database has all COS options required by
ISDN trunks enabled except for Option 246 (SMDR - Extended Record).

-

Enable the following COS options for the ISDN Trunks:
246 – SMDR- Extended Record
701 – No Dial Tone
702 – SMDR - Overwrite Buffer. (Required if option 806 SMDRRecord Incoming Calls enabled)
801 – Incoming Trunk Call Rotary
802 – Limited Wait for Dial Tone
811 – ANI/DNIS Trunk
814 – SMDR - Record ANI/DNIS
Tip: Ensure that COS Option 800 (ANI Applies) is NOT enabled in the
class of service of the ISDN trunks.

-

For extensions (sets and stations), the following COS options must
be set:
Table 15: Extension COS Options for Systems with
an NSU or PRI Card
COS Option

Setting

236 – Outgoing Trunk Callback

Disable

237 – Outgoing Trunk Campon

Disable

502 – Display ANI/DNIS Information and
possibly
613 – Display ANI information only

Enable

503 – Enable Calling Name Display

Enable

702 – SMDR Overwrite Buffer

Enable

Notes

Must have 502 enabled for
613 to function.

Required if option 806 SMDR
– Record Incoming Calls
enabled

113

SX-200 ICP MX Technician’s Handbook

4. Form 04, System Options/System Timers
-

Assign values to the first two options in table below and enable the
others as required:
Table 16: NSU MOSS Options
System Options

Setting

Notes

Option 48 – Limited Wait for Dial Tone

1-15 secs

Set to 1 sec.
Default = 5 sec.

Option 96 – Number of Links

2

Purchase 1 for each link used.
Default = 0

Option 86 - QSIG

Optional

Enabling Option 86 allows the
called party to see the name of the
caller on their telephone display.
The option is not required if
connected to a DMS100 Central
Office.

Option 91 – NFAS

Optional

If Option 91 is to be disabled,
Option 92 must be disabled first.
Not required if using a single link
PRI.

Option 92 – D-Channel Backup

Optional

If Option 92 is to be enabled, Option
91 must already be enabled.
Not required if using a single link
PRI

Option 94 – Min/Max

Optional

If Option 94 is to be disabled,
Option 95 must be disabled first.

Option 95 – Auto Min/Max

Optional

If Option 95 is to be enabled, Option
94 must already be enabled.

5. Form 13, Trunk Circuit Descriptor
-

Assign a T1 trunk circuit descriptor. To receive CLID or DDI digits,
the PRI trunk must be a non-DISA trunk that is programmed with a
T1 E&M trunk circuit descriptor. The Debounce timer must be set
to 100 milliseconds and the Incoming Start type and Outgoing Start
type must be set to WINK.

6. Form 13, Options Subform

114

-

Set the DTMF option to NO.

-

Set the QSIG Supplementary Services to “Yes” if you want to insert
the calling name ID when the trunks are programmed for QSIG or
connected to a DMS100.

Basic Programming

7. Form 15, Dial-In Trunks
•

PRI trunks are Dial-In Trunks and are not normally used in a
Non-Dial-in configuration.
Search for the correct Bay/Slot/Circuit and enter the following for
each trunk:
-

COS number – see previous requirements

-

COR number

-

Tenant number – unless site has tenanting set to 1

-

N – number of incoming DID digits – usually 4

-

M – number of digits to absorb – usually 0

-

X – digits to be inserted (up to 2 digits)

-

CDN – Circuit Descriptor Number

-

Trunk Number – Enter a trunk number (1-200)

8. Form 16, Trunk Groups
-

Locate an empty Trunk Group and add the PRI trunks (trunk
numbers programmed in Form 15) to the Trunk Group. (Program
them in reverse order to prevent contention with incoming calls
from the CO.)

-

Add a name to the Trunk Group for future reference.

-

Set Group Type to Terminal (recommended) or Cyclic.

-

Enable SMDR (outgoing only) if required.

9. Form 42, T1 Link Descriptor
-

Create a Link Descriptor for the PRI trunks using the recommended
settings in the following table:
Table 17: T1 Link Descriptor Values for PRI trunks

Descriptor
Alarm debounce timer

Value
(300 –3200 ms)

2500

Line Coding

(AMI, AMI&ZCS, B8ZS)

B8ZS

Line Build Out

(0, -7.5, -15. –22.5 dB)

0 dB

Line Length

(max 132, 265,398,533 or 655)

266-398

Framing

(D4 or ESF)

D4
(Page 1 of 2)

115

SX-200 ICP MX Technician’s Handbook

Table 17: T1 Link Descriptor Values for PRI trunks (continued)
Descriptor

Value

Slip rate – maintenance limit (0 – 9000) /24 hrs

255

Slip rate – service limit

7000

(0 – 9000) /24 hrs

Slip rate – network sync limit (0 – 9000) /24 hrs

7

BER – maintenance limit ( 10**-n , n = (3,4,5,6 )) / hour

4

BER – service limit ( 10**-n , n = (3,4,5,6 )) / hour

3

Framing losses – maintenance limit

255

Framing losses – service limit

(0 – 9000) /24 hrs

(0 – 9000) /24 hrs

9000

RTS timer – service limit exceeded (1- 255 min)

30

RTS timer – net slip limit exceeded (1- 255 min)

30

RTS timer – after alarm

10

(0 – 300 sec)

(Page 2 of 2)

10. Form 43, T1 Link Assignment
-

Assign the Link Descriptor to the PRI trunks (referencing the Bay
and Slot location).

11. Form 44, Network Sync
-

Enter the links according to their Bay/Slot/Circuit in the order that
you want them to be used as the network sync source. Typically,
CO’s are the first choice for a sync source. When using both PRI
and TI trunks, make the PRI trunk the clock source.

12. Form 22, Modified Digit Table
-

116

DID Calling Party Number to the network interacts with the current
SX-200 ICP system networking functionality and ignores
programmed node-IDs in the NSU or PRI card. The Node ID
Information Element (“*8”) for Analog Networking, if programmed in
the Modified Digit Table, will be ignored by the NSU or PRI card. If
*6 is programmed in the digit modification table the DID calling
extension number is sent to the NSU or PRI card and can be sent
to the network as the calling party. The extension must belong to a
block of DID numbers purchased from the Network provider.

Basic Programming

The following table shows how Analog Networking and Call-by-Call
information co-exist in the Modified Digit Table.
Entry

Quantity to
Delete

Digits to be
Inserted

Comments

01

1

*4000*6*4*04

ISDN CxC and DID

In the “Digits to be Inserted” field, the definition of characters are:
*4
000
*6
*4
*04

No SMDR for further modified digits
Call-by-Call digits, (speech, default O/G, clid)
Send caller ID (DID to network)
Start SMDR again for further modified digits
Inserts Caller's Name (for calls over ISDN Trunks)

13. Complete ARS programming
-

ARS programming must match with the service selection
programming that is entered through the ISDN Maintenance
Administration Tool (IMAT) computer.

14. Program the IMAT database according to the instructions in the next
section.

IMAT Programming
The IMAT software is used to program hardware and call characteristics
for the NSU and PRI card. IMAT is also used to install software upgrades
and backup the NSU database.
Note: You must have IMAT software version 7.3 or greater.
Maintenance activities include access to the following maintenance
information:

•

a list of all software files and versions on the NSU

•

log messages that contain a history of activities and the status of faults

•

a database

Installing IMAT Software
You can install IMAT on the Maintenance PC or on its own PC (IMAT PC).
Note: If using a dial-up connection to the NSU, we strongly suggest that you
use a non-networked computer (a Windows 95/98 networked computer may
have difficulties communicating with Dial-up Networking).

117

SX-200 ICP MX Technician’s Handbook

To install IMAT on the PC:
1. Close all the applications running on the PC.
2. Insert the SX-200 ICP software CD-ROM in the CD drive.
3. Open the Tools folder, then the Disk 1 folder.
4. Double-click the Setup.exe file. The installation program starts. Follow
the prompts to install IMAT.
Programming IP Settings
Collect the following information:
•

The Static IP Address that will be programmed on the NSU. Choose
an IP Address that will not conflict with the IP Phone range, which
starts at the default 192.168.1.20 and continues to 192.168.1.250. For
example, you might choose 192.168.1.15 as the static IP address.

•

The gateway address (if there is a gateway on your network)

•

The subnet mask (the default setting is 255.255.255.0 which is
represented in hexadecimal as ffffff00)

To program a static IP address on the NSU:
1. Ensure the NSU is disconnected from the SX-200 ICP Controller and
that no power is applied to the NSU. Re-apply power only after
completing CDE and IMAT programming.
2. If you have not already done so, connect a serial cable from a com port
on your PC to the Maintenance port on the NSU.
3. Launch a Hyperterminal session on the PC (38400, 8, N, 1, no flow
control).
4. Apply power to the NSU by connecting the power cord.
Messages are displayed on the PC while the NSU is booting up.
5. When the PC displays “Press any key to stop this autoboot”, press any
key on the PC keyboard. If you do not stop the autoboot on time,
remove the power cord from the NSU and repeat this step
The PC displays “[MC269AA Boot]”
6. Type ‘c’ on the PC keyboard.
The PC displays “boot device”.
7. Press the Enter key until “net on ethernet” is displayed.

118

Basic Programming

8. Enter the IP Address of the NSU and Subnet mask as shown in the
following example:
192.168.1.2:ffffff00 (where ffffff00 is the subnet mask 255.255.255.0)
Note: There are 6 x f's and 2 x 0's,

9. Press the Enter key until the PC displays “gateway inet (g):”
10. Enter the IP Address of the Gateway as shown in the following example:
192.168.1.1
11. Press the Enter key until the PC displays “[MC269AA Boot]”
12. Enter “@” to continue the bootup or power down the NSU.
Connecting a Windows PC to the NSU
Only the direct cable connection is described here. For information on
connecting to the NSU via modem and or LAN, see the IMAT Online Help.
By default, Windows does not support a direct cable connection. You must
add a device driver. Windows takes the information from a Mitel file and
creates the driver called NT Direct Connection.
To install a direct connection device driver in Windows:
1. Use the instructions for your Windows operating system to install a
new modem.
2. Browse to find the install file located at: c:\Program Files\Mitel\Imat.
3. Select a COM port.
•

Windows creates a driver called NT Direct Connection.

4. Set the following parameters:
Maximum speed: 38400
Only connect at this speed enabled
Data bits: 8
Parity: None
Stop bits: 1
Mode: Auto Answer (in Advanced Settings).
Error control: Clear if you have a direct connect cable.
Flow Control: Clear if you have a direct connect cable.

119

SX-200 ICP MX Technician’s Handbook

5. To connect the PC to the NSU, connect an RS-232 straight DTE serial
cable between the NSU’s serial port and the PC’s serial port.
Note: If you are connecting through a modem, use a null modem adapter on
the NSU side.

To create a Dial-Up Network connection on Windows 95/98:
Note: You might need to do this procedure twice to create two Dial-up
Networking connections: one for on-site direct access, and one for remote
modem access.

1. Click the Start button, select Programs, Accessories, then Dial-Up
Connections.
2. Double-click Make New Connection.
3. Enter an appropriate name for the connection (for example, Direct for
direct connections, Remote or a customer’s name for remote
connections) and click Next.
4. Enter an Area Code and Telephone Number and select a Country
Code from the drop-down list. Click Next.
Note: Even though it is not needed for a direct connection, Windows requires
that you enter this information.

5. Click Finish.
6. Right-click your new connection icon and click Properties.
7. Click Configure. Ensure the fields are set as follows:
Data bits: 8
Parity: none
Note: If you are creating a direct connection, make sure NT Direct Connection
is listed in the drop-down list in the Make a New Connection window.

For a direct connection:
Maximum speed: 38400
Check: only connect at this speed.
Select wait for dial tone before dialing.
Select cancel the call time at 60 seconds.
Click Advanced and turn off error control and flow control.
For a remote connection:
-

120

Stop bits: 1

Basic Programming

-

Click Advanced and turn on error control and select Compress data.

-

Turn on flow control and select Hardware.

8. Click OK.
9. Select Server Types tab and make sure that PPP: Windows, Windows
NT3.5, Internet or PPP:Internet appears in the Type of Dial-Up Server field.
10. In the Advanced Options field, select Log onto Network and Enable
software compression.
11. Make sure that only TCP/IP is selected in the Allowed network
protocols field.
12. Select the Scripting tab and enter:
c:\program files\mitel\Imat\pridun.scp.
13. Click OK.
To create a Dial-Up Network connection on Windows 2000:
Note: You may need to follow this procedure twice to create two Dial-up
Networking connections: one for on-site direct access, and one for remote
modem access.

1. Click the Start button, select Programs, Accessories,
Communications, then Dial-Up Connections.
2. Double click Make New Connection, and then click Next.
3. Select Dial-up to the Internet, and then click Next.
4. Select I want to set up my Internet connection manually, or I want to
connect through a local area network (LAN). Click Next.
5. Select I want to connect through a phone line and a modem, and then
click Next.
6. Use the COM Port that has been configured as a null Modem
connection: 38400, 8, none, 1.
7. In the Choose Modem box, from the drop-down list select
Communications cable between 2 computers. Click Next.
8. Clear the box Use area code and dialing rules, and then click Advanced.
9. For the Connection type, select PPP (Point to Point Protocol).
10. For the Logon procedure, select Use logon script, and then click
Browse. Select the appropriate script c:\program files\mitel\Imat\
pridun.scp, click OK, then Next.

121

SX-200 ICP MX Technician’s Handbook

11. In the Internet account logon information box, leave the username and
password fields blank and then click Next.
12. Dialog boxes appear that warn you that you will not be able to connect to
your Internet service provider without your user name and your password.
Disregard these warnings and click Yes on these boxes to continue.
13. Enter the Connection name, and then click Next.
14. In the box to set up an Internet mail account, select No, then click Next.
15. De-select the option to connect to the Internet immediately, then click
Finish.
16. In the Network and Dial-up Connections window, right-click on the new
DUN connection, point to Properties, then click Configure.
17. From the Maximum speed (bps) list, select 38400 for the baud rate.
18. Click OK until you exit the windows.
Using IMAT
To start IMAT:
1. Launch IMAT (ignore messages about username configuration error).
2. In the File menu, select Connect to Remote Site.
3. Choose the Connection Medium: Serial or Ethernet Network Card.
4. If you selected Ethernet Network Card, enter the IP Address of the
Remote Site.
If you selected Serial, select the connection name you entered when
you created the dial-up network connection.
5. For the Ethernet Remote System, select PRI Card / Universal NSU.
6. Click Connect.
IMAT displays a confirmation of the connection (for example
“Connected over Ethernet”).
7. Press Okay.
8. In the File menu, select Load -> Database -> Sources -> PRI Card
/NSU. This loads the IMAT with the database from the NSU.
9. Press Load.

122

Basic Programming

IMAT provides a confirmation of the connection (for example
“Database received”).
10. Press Okay.
11. In the File menu, select Load -> SW Versions -> Sources -> PRI Card
/Universal NSU. This loads the IMAT with the Software version from
the NSU.
12. Press Load.
IMAT provides a confirmation of the connection (for example
“Software Version received”).
13. Press Okay.
14. Verify that the SW Version of the NSU matches the SW version listed
in the FCI delivered with the latest SX-200 ICP load:
-

In the Maintenance menu, select Software versions. Verify the
package version that is listed against the FCI.

-

If the package version and the FCI don't match, select SW Upgrade
From IMAT (the NSU load is on the CD).

-

After the Upgrade is completed, select Remote Site Reset.

15. Program the NSU Config for the links provided by your PRI provider:
-

In the Config menu, select Site Options.

-

Confirm the System Type: Universal NSU.

-

Confirm the Connected Platform: SX200 EL/ML/ICP.

-

If the following options are required, enable them: Qsig, Network
Side Interface.

-

In the Config menu, select PRI Link Characteristics.

-

Verify BOTH links for Protocol type: DMS250, DMS100, 4ESS,
NI2, QSIG.

-

Verify BOTH links for Physical type: T1/CSU or T1/DSX1.

-

Verify BOTH links for Characteristics: line coding, line length,
framing, invert data, invert D channel.

-

To get a view all of your settings, from the Config menu select View
Database.

123

SX-200 ICP MX Technician’s Handbook

To save a database:
1. In the File menu, select Save, then Database.
2. In the Files box, type in the Destination of the database (if you have
changed the database you can save it back to the PRI/Universal NSU
and/or you can save a copy of the database to your PC) and give it a
file name.
3. Click Save.
Note: If you save the database changes to the NSU, you must reboot the
NSU. You can do this by selecting Maintenance -- Remote Site Reset. (This
should be done after hours or when there is no traffic on the NSU.)

To convert a database:
If you are loading a database with a software version that is earlier than the
current IMAT version, IMAT displays the Local Database Load window,
which allows you convert the ISDN database to a newer version.
1. In the Local Database Load window, select the new database version
from the Database Version drop-down menu.
2. Click OK.
Closing IMAT
Note: Always save any open databases before closing IMAT

124

Basic Programming

Programming an Embedded PRI Trunk
1. Form 53, Bay Location Assignment
-

Assign the Dual T1/E1 Framer module a bay number.
Note: Reset the system after updating Form 53.

2. Form 1, System Configuration
-

Program the node type as ONB T1 NODE. Program the trunk card
as T1 ISDN for the slots specified in the following table.
Module Location

Slot

MMC1
MMC2

2 and/or 4
6 and/or 8

Note: One link of the Dual T1/E1 Framer can be programmed for PRI (T1
ISDN) and the other for T1 (T1 Trunk).
Note: A trunk must be programmed in form 14 or 15 before it the will show
as installed in Form 1.

3. Form 03, Class of Service (COS)
-

Create a separate COS for ISDN trunks.
Note: COS Level 7 in the default database has all COS options required by
ISDN trunks enabled except for Option 246 (SMDR - Extended Record).

-

Enable the following COS options for the ISDN Trunks:
246 – SMDR- Extended Record
701 – No Dial Tone
702 – SMDR - Overwrite Buffer. (Required if option 806 SMDRRecord Incoming Calls enabled)
801 – Incoming Trunk Call Rotary
802 – Limited Wait for Dial Tone
811 – ANI/DNIS Trunk
814 – SMDR - Record ANI/DNIS
Tip: Ensure that COS Option 800 (ANI Applies) is NOT enabled in the class
of service of the ISDN trunks.

125

SX-200 ICP MX Technician’s Handbook

-

For extensions (sets and stations), the following COS options must
be set:

Table 18: Extension COS Options for Systems with embedded PRI
COS Option

Setting

236 – Outgoing Trunk Callback

Disable

237 – Outgoing Trunk Campon

Disable

502 – Display ANI/DNIS Information and
possibly
613 – Display ANI information only

Enable

503 – Enable Calling Name Display

Enable

702 – SMDR Overwrite Buffer

Enable

Notes

Must have 502 enabled for
613 to function.

Required if option 806
SMDR – Record Incoming
Calls enabled

4. Form 04, System Options/System Timers
-

Assign a one to five second value to System Option 48, Limited
Wait for Dial Tone if ISDN trunks are present. Purchase and
program the correct Number of Links (option 96), and if required,
purchase and enable Remote LAN Access (option 93).
Notes:
1. Options 86, 91, 92, 94, and 95 are not available with embedded
PRI.
2. A system reset may be required after some options are
programmed. For example, changing the number of links in
option 96 requires a reset.

3. Form 13, Trunk Circuit Descriptor
-

126

Assign a T1 trunk circuit descriptor. To receive CLID or DDI digits,
the PRI trunk must be a non-DISA trunk that is programmed with a
T1 E&M trunk circuit descriptor.

Basic Programming

4. Form 13, Options Subform
-

Set the Debounce Timer to 100 milliseconds.

-

Set the DTMF option to NO.

-

Set the Incoming Start Type to WINK.

-

Set the Outgoing Start Type to WINK.

5. Form 15, Dial-In Trunks
•

PRI trunks are Dial-In Trunks and are not normally used in a
Non-Dial-in configuration.
Search for the correct Bay/Slot/Circuit and enter the following for
each trunk:
-

COS number – see previous requirements

-

COR number (if required)

-

Tenant number – unless site has tenanting set to 1

-

N – number of incoming DID digits – usually 4

-

M – number of digits to absorb – usually 0

-

X – digits to be inserted (up to 2 digits) or Feature Access Code
67 (Digit Translation Table Access) programmed on Form 02

-

CDN – Circuit Descriptor Number

-

Trunk Number – Enter a trunk number (1-200)

6. Form 16, Trunk Groups
-

Locate an empty Trunk Group and add the PRI trunks (trunk
numbers programmed in Form 15) to the Trunk Group. (Program
them in reverse order to prevent contention with incoming calls
from the CO.)

-

Add a name to the Trunk Group for future reference.

-

Set Group Type to Terminal (recommended) or Circular.

-

Enable SMDR (outgoing only) if required.

127

SX-200 ICP MX Technician’s Handbook

7. Form 42, T1 Link Descriptor
-

Create a Link Descriptor for the PRI trunks using the recommended
settings in the following table:
Table 19: T1 Link Descriptor Values for PRI trunks

Descriptor

Value

Alarm debounce timer

(300 –3200 ms)

2500

Line Coding

(AMI, AMI&ZCS, B8ZS)

B8ZS

Line Build Out

(0, -7.5, -15. –22.5 dB)

0 dB

Line Length

(max 132, 265,398,533 or 655)

0 - 132

Framing

(D4 or ESF)

ESF

Slip rate – maintenance limit (0 – 9000) /24 hrs

255

Slip rate – service limit

7000

(0 – 9000) /24 hrs

Slip rate – network sync limit (0 – 9000) /24 hrs

7

BER – maintenance limit ( 10**-n , n = (3,4,5,6 )) / hour

4

BER – service limit ( 10**-n , n = (3,4,5,6 )) / hour

3

Framing losses – maintenance limit

255

Framing losses – service limit

(0 – 9000) /24 hrs

(0 – 9000) /24 hrs

9000

RTS timer – service limit exceeded (1- 255 min)

30

RTS timer – net slip limit exceeded (1- 255 min)

30

RTS timer – after alarm

10

(0 – 300 sec)

Embedded PRI Protocol

DMS100

Embedded PRI Protocol Variant

None

Embedded PRI Network/User

User

Embedded PRI Unknown Numbering Plan

Disabled

Embedded PRI Bearer Capability Voice

Speech

Embedded PRI CLIR Voice

Allow

Embedded PRI Invert D Channel

No

8. Form 43, T1 Link Assignment
-

128

Assign the ISDN trunk T1 Link Descriptor to the slot(s) specified in
Form 1.

Basic Programming

9. Form 44, Network Sync
-

Enter the links according to their Bay/Slot/Circuit in the order that
you want them to be used as the network sync source. Typically,
CO’s are the first choice for a sync source. When using both PRI
and TI trunks, make the PRI trunk the clock source.

10. Form 22, Modified Digit Table
-

DID Calling Party Number to the network interacts with the current
SX-200 ICP system networking functionality and ignores
programmed node-IDs in the Dual T1/E1 Framer module. The
Node ID Information Element (“*8”) for Analog Networking, if
programmed in the Modified Digit Table, will be ignored by the
module. If *6 is programmed in the digit modification table the DID
calling extension number is sent to the module and can be sent to
the network as the calling party. The extension must belong to a
block of DID numbers purchased from the Network provider.

The following table shows how Analog Networking and Call-by-Call
information co-exist in the Modified Digit Table.
Entry

Quantity to
Delete

Digits to be
Inserted

Comments

01

1

*4000*6*4*04

ISDN CxC and DID

In the “Digits to be Inserted” field, the definition of characters are:
*4
000
*6
*4
*04

No SMDR for further modified digits
Call-by-Call digits, (speech, default O/G, clid)
Send caller ID (DID to network)
Start SMDR again for further modified digits
Inserts Caller's Name (for calls over ISDN Trunks)

11. Complete ARS programming in CDE.
Note: If Calling Party Number (CPN) substitution is programmed, make sure
that Form 22, ARS: Modified Digit Table, contains an entry with CPN enabled
for embedded PRI. Entries for offboard PRI cards and NSUs should have
CPN disabled.

129

SX-200 ICP MX Technician’s Handbook

Programming an Embedded T1 Trunk
1. Form 53, Bay Location
-

Assign the module or card a bay number.
Note: If two modules are installed, assign them to the same bay.

2. Form 01, System Configuration
-

If the module is in MMC slot 1, program a T1 Trunk card in slot 2
and/or 4 of the assigned bay. If the module is in MMC slot 2,
program a T1 Trunk card in slot 6 and/or 8.
Note: One link of the Dual T1/E1 Framer can be programmed for PRI (T1
ISDN) and the other for T1 (T1 Trunk).
Note: A trunk must be programmed in form 14 or 15 before it the will show
as installed in Form 1.

3. Form 03, COS Define
-

Enable COS Option 802, Limited Wait for Dial Tone.

4. Form 04, System Options and Timers
-

Program Option 48, Limited Wait for Dial Tone, and Option 96,
Number of Links (0-8).

5. Form 13, Trunk Circuit Descriptors
-

Specify options for the T1 trunk types.

6. Forms 14 (Non-dial-in Trunks) and 15 (Dial-in Trunks)
-

Specify options for specific trunk circuits.
Note: CDE Form 14 and 15 do not accept programming changes if the T1
card is installed in the Peripheral Cabinet, and the T1 link is down but still
active. To make a programming change, unplug the T1 card, make the
change and then re-insert the card.

7. Form 43, T1 Link Assignment
-

Select a T1 link descriptor for the T1 link.

8. Form 42, T1 Link Descriptors
-

Specify options for the T1 link descriptors.

9. Form 44, Network Sync
-

130

Enter the links according to their Bay/Slot/Circuit in the order that
you want them to be used as the network sync source. Typically,
COs are the first choice for a sync source.

Basic Programming

10. Forms 22, 23 and 26
-

Complete the ARS programming required to access the T1 trunks.

11. Form 16, Trunk Groups
-

Put the trunks in a trunk group.

Programming Analog Trunks
Non Dial-In trunks
1. Form 01, System Configuration
-

Program a trunk card that meets the trunk type requirements.

2. Form 13, Trunk Circuit Descriptor
-

Create a trunk circuit descriptor that corresponds to the type of
trunk that you are programming.

3. Form 03, Class of Service
-

Assign trunk options only.

4. Form 14, Non-Dial-in Trunks
-

Assign COS and Tenant.

-

Assign the directory number or an abbreviated dial number which
incoming calls will ring for Day Service, Night Service 1 and 2
modes.

-

Assign a Circuit Descriptor Number (links this form to Form 13).

-

Assign a Trunk Name if desired. This name appears on the
consoles and on the set displays for incoming and outgoing calls.

-

Assign a Trunk Number in the range 1 to 200.
Note: For T1 cards or T1/E1 modules in Peripheral Cabinets - Form 14 does
not accept trunk programming changes if the card or module is installed and
the T1 link is down but active. To make a programming change for a T1 card,
unplug the T1 card, make the programming change and then re-insert the
T1 card. To make a programming change for a T1/E1 module, insert a
Peripheral Interface Card (PIC) into the software location (slots 5 or 6) for
that T1 link, make the programming change, and then remove the PIC from
the slot to reset the T1 link.

5. Form 16, Trunk Groups
-

Assign to a trunk group if outgoing.

131

SX-200 ICP MX Technician’s Handbook

Programming a range of Non Dial-in Trunks
The RANGE PRGRM softkey allows block programming of trunks on the
same card. You must program the first trunk in the range and then press
RANGE PRGM to copy the values to the range of trunks that you specify.
The following fields are copied from the first trunk in the range:
COS, TEN, DAY, N1, N2, CDN
The TK NAME and COMMENTS fields are left blank.
The trunk numbers are assigned in sequence, beginning with the first trunk
in the range. If there are trunks that are already programmed within that
range, those trunks are skipped. The trunk number sequence is
incremented each time a trunk is skipped. If the trunk number is incremented
to a value that is already used, the sequence continues to increment until a
free number is found. The trunk numbers restart at 1 if necessary. An error
message is displayed if there are no more free trunk numbers.
Note: BRI trunks are not supported.

To program a range of trunks:
1. Program the first trunk in the range. Enter values for the COS, TEN,
DAY, N1, N2, CDN fields.
2. Press RANGE PRGRM.
3. The system displays: FROM BAY: SLOT: CIRCUIT:.
4. Enter valid Bay, Slot and Circuit numbers for the first trunk and press
the ENTER softkey.
5. The system displays: TO BAY: SLOT: CIRCUIT:.
6. Enter valid Bay, Slot and Circuit numbers for the last trunk and press
the ENTER softkey.
7. The system copies the values from the first trunk to all the trunks
specified in the range.

132

Basic Programming

Dial-in trunks
1. Form 01, System Configuration
-

Program a trunk card that meets the trunk type requirements.

2. Form 13, Trunk Circuit Descriptor
-

Create a trunk circuit descriptor that corresponds to the type of
trunk that you are programming.

3. Form 03, Class of Service
-

Assign trunk options only.

4. Form 15, Dial-in Trunks
-

Assign COS, COR, and Tenant.
Note: Assign a separate COS for the Dial-In Trunk.

-

Column N lists the number of expected digits.
IMPORTANT: Changing the N field of a working system from
0 to any other digit or vice versa removes the trunks from the
trunk group.
Note: If this digit is 0, the system treats this as a Tie trunk. If this digit is not
0, the system treats this as a DID trunk.

-

Column M lists the number of digits to absorb. To absorb no incoming
digits, set to 0. To absorb n digits, enter n (a whole number).

-

Column X defines the digits to insert.
Do not insert 0 as a blank. To insert no digits, leave blank.To
insert digits, enter the actual digits.

-

Assign a Trunk Name if desired. This name appears on the
consoles and on the set displays for incoming and outgoing calls.
Note: For T1 cards or T1/E1 modules in Peripheral Cabinets - CDE Form 15
does not accept trunk programming changes if the T1 card or T1/E1 module
is installed and the T1 link is down but active. To make a programming change
for a T1 card, unplug the T1 card, make the programming change and then
re-insert the T1 card. To make a programming change for a T1/E1 module,
insert a Peripheral Interface Card (PIC) into the software location (slots 5 or
6) for that T1 link, make the programming change, and then remove the PIC
from the slot to reset the T1 link.

133

SX-200 ICP MX Technician’s Handbook

5. Form 16, Trunk Groups
-

Assign to a trunk group if outgoing.

Programming a range of Dial-in Trunks
Follow the instructions on page 132 for range programming Non Dial-in
Trunks.

DISA trunks
1. Form 01, System Configuration
-

Program a trunk card that meets the trunk type requirements.

2. Form 13, Trunk Circuit Descriptors
-

Select a DISA circuit descriptor to match hardware type.
Note: Assignment of a DISA circuit descriptor to a trunk changes the trunk
to a DISA trunk.

3. Form 03, Class of Service
-

Assign trunk options only.

4. Form 15, Dial-In Trunks
-

Assign COS, COR, and Tenant.
Note: Assign a separate COS for the Dial-In Trunk.

-

Column N: set to 0

-

Column M: set to 0

-

Column X: leave blank

-

Assign a Trunk Name if desired. The name is what appears on the
consoles and phone displays for incoming and outgoing calls.

Recommended Options for System Security
Form 03: Enable Option 808 (Special DISA).
Form 04: Enable Option 5 (Verified Account Codes) and specify a time for
Option 54 (DISA Answer Timer).

134

Basic Programming

Form 33: Enter appropriate DISA access codes.
Notes:
1. If the DISA trunk is a loop-start CO trunk, then loop- start
interconnection rules apply and the restrictions on-loop start CO
trunks applies.
2. Four-circuit/Eight-circuit LS/CLASS trunks can also be
programmed as DISA trunks.

Programming T1 and PRI trunks as DISA trunks
1. Program the trunk(s) as T1 E&M. (A T1 E&M circuit descriptor is not
required.)
2. Form 02, Feature Access Codes
-

Program Feature Number 19 (Direct Inward System Access) with
a number that is within the DID range.

3. Form 03, COS Define
-

Enable COS Option 606, Telephone - Enhanced Answering
Position (provides answer supervision to telco when the SX-200
ICP provides it dial tone).

4. Form 19, Call Rerouting Table
-

Program the DISA access code from Form 02 as the DISA Day
Service Routing for this Tenant.

Programming ANI/DNIS on an Incoming trunk
Note: The following does not apply to PRI trunks.

ANI (Automatic Number Identification) - the local carrier sends the phone
number of the calling party to the PBX.
DNIS (Dialed Number Identification Service) - the local carrier sends the
digits dialed by the calling party to the PBX.
ANI/DNIS is available only to incoming trunks with trunk descriptor
“T1-E&M” and “T1-DID/TIE”, which accept DTMF signaling and have the
wink timer active.

135

SX-200 ICP MX Technician’s Handbook

Only MCI and US Sprint Standards are supported. MCI sends the ANI
digits without delimiters. Sprint delimits the DNIS and ANI digits with
asterisks.
DNIS digits on a dial-in trunk are used to route that trunk call, and no
further digits will be expected.
1. Create an ANI/DNIS trunk by creating a separate COS. Enable the
following options in the trunk's Class Of Service:
-

COS Option 802 - Limited Wait for Dial Tone

-

COS Option 811 - ANI/DNIS Trunk

-

COS Option 246 - SMDR Extended Record (for SMDR to report the
ANI and DNIS digits).

2. In the Trunk Circuit Descriptor parameters set
-

DTMF = ENABLED

-

Incoming Start Type to Wink

-

Wink Timer to 100-350 for MCI and 140-290 for US SPRINT

-

Debounce Timer to 100 ms or greater.

3. To define which information will be displayed on the sets, ANI, DNIS,
both, or none (standard trunk label display), select the required
following COS options:
-

COS Option 502 - Display ANI/DNIS Information = ENABLE

-

COS Option 613 - Display ANI Information Only = ENABLE /
DISABLE

4. To display ANI and DNIS digits on a console when talking to an
ANI/DNIS trunk, enable COS Option 502 - Display ANI/DNIS
Information for the console.
Notes:
1. Intercept reason (FROM xxx DND) and Forwarding Information
(FWD FROM xxxx) take priority over DNIS.
2. Tenant Name and Calling Line ID take priority over ANI
information (immediately following the word TRUNK).’
3. COS Option 613 - Display ANI Information Only does not apply
to a console.

136

Basic Programming

The following tables identify displays during each call state according to
digits sent by the trunk and COS options selected for the display set.
Note: If a name is received on the incoming trunk in the scenario where you
would see the DNIS in the ringing state, you will see the ANI instead.

Table 20: ANI/DNIS Digits on Phone Display
(COS Option 502 Enabled and COS Option 613 Disabled)
COS Option 502 - Display ANI/DNIS = YES (enable)
COS Option 613 - Display ANI only = NO (disable)
Phone display during
ringing

Phone display after
answer

ANI and DNIS sent

DNIS

ANI

ANI sent

ANI

ANI

DNIS sent

DNIS

DNIS

Neither sent

Trunk Number or Label

Trunk Number or Label

Table 21: ANI/DNIS Digits on Phone Display
(COS Option 502 Enabled and COS Option 613 Enabled)
COS Option 502- Display ANI/DNIS = YES (enable)
COS Option 613 - Display ANI only = YES (enable)
Phone display during ringing

Phone display after
answer

ANI and DNIS sent

ANI

ANI

ANI sent

ANI

ANI

DNIS sent

Trunk Number or Label

Trunk Number or Label

Neither sent

Trunk Number or Label

Trunk Number or Label

137

SX-200 ICP MX Technician’s Handbook

The following table describes the set display for logged in ACD Agents with
the delivery of ANI/DNIS digits on the incoming trunks.
Table 22: ANI/DNIS for ACD Agents
COS 502

COS 613

COS 654

Path
Name

Talking
State

Ringing State

Enabled

Enabled

Disabled

None

ANI

ANI

Enabled

Disabled

Disabled

None

DNIS

ANI

Disabled

Disabled

Disabled

None

Path Number

Trunk Name

Disabled

Enabled

Disabled

None

Path Number

Trunk Name

Disabled

Disabled

Enabled

None

Path Number

Path Number

Disabled

Enabled

Enabled

None

Path Number

Path Number

Enabled

Enabled

Enabled

None

ANI

Path Number

Enabled

Disabled

Enabled

None

DNIS

Path Number

Enabled

Enabled

Disabled

Yes

Path Name

ANI

Enabled

Disabled

Disabled

Yes

Path Name

ANI

Disabled

Disabled

Disabled

Yes

Path Name

Calling Trunk Name

Disabled

Enabled

Disabled

Yes

Path Name

Calling Trunk Name

Disabled

Disabled

Enabled

Yes

Path Name

Calling Path Name

Disabled

Enabled

Enabled

Yes

Path Name

Calling Path Name

Enabled

Enabled

Enabled

Yes

Path Name

Path Name

Enabled

Disabled

Enabled

Yes

Path Name

Path Name

138

Basic Programming

CLASS trunks
1. Form 01, System Configuration
-

Program the ASU Trunk card, the LS/CLASS Trunk module, or the
LS/CLASS Trunk card.

2. Form 03, Class of Service, Define for trunks.
Assign a separate COS for the trunk.
-

To have Calling Line ID digits reported in the SMDR records,
enable COS Option 806 (SMDR-Record Incoming Calls) and COS
Option 814 (SMDR-Record ANI/DNIS/CLASS). Enable COS
Option 702 (SMDR - Overwrite Buffer).

-

To have CLASS name reported in the SMDR records, enable COS
Option 246 (SMDR-Extended Record) and COS Option 814
(SMDR-Record ANI/DNIS/CLASS).

3. Form 03, Class of Service, Define for SUPERSET sets.
-

To display Calling Line ID digits on a SUPERSET display set or
console, enable COS Option 502 (Display ANI/DNIS/CLASS
Information) in the class of service for the set/console. Enable COS
Option 613 - Display ANI Information Only if required.

-

To display CLASS name before Calling Line ID digits on phones
with 2-line displays, enable COS Option 503 (Display CLASS
Name) in the class of service for the set.

4. Form 13, Trunk Circuit Descriptor
-

Assign the CLASS trunk with the circuit descriptor. LS/CLASS
trunks in the controller or an ASU use ASU CLASS circuit
descriptor. An LS/CLASS Trunk module in a Peripheral Cabinet
uses “4-CIRCUIT CLASS” and an LS/CLASS Trunk card uses
“8-CIRCUIT CLASS“.

-

Program the option “CLASS Trunk” in the circuit descriptor options
subform for the appropriate ASU, 4-circuit, or 8-circuit CLASS trunk.

5. Form 14, Non-Dial-In Trunks or Form 15, Dial-in Trunks
-

Program the CLASS trunks. In Form 15 the CLASS trunk becomes
a DISA trunk.

6. Form 04, System Options and Timers
-

Program the CLASS receivers for the LS/CLASS Trunk module.
The LS/CLASS Trunk card provides its own CLASS receivers and
does not require programming in Form 04.

139

SX-200 ICP MX Technician’s Handbook

Running the Line Quality Test for LS Trunks
Run the Line Quality test to measure and program optimum audio
configuration settings (line length and impedance) for AMB CLASS
circuits.
1. Form 13 (Audio Configuration subform)
-

Program the trunks so that one trunk provides milliwatt tone for all
other trunks in a loopback setup when the test is performed.
Sample setup (trunk 6 provides milliwatt tone):
Trunk #
1
2
3
4
5
6

Tel #
1111001
1111002
1111003
1111004
1111005
1111006

Milliwatt
6
6
6
6
6
1

Note: If the local CO provides a milliwatt tone number, do not configure

the loopback setup described above. Instead, enter the milliwatt tone
number in Form 13 (Trunk Circuit Descriptors) and run the Line
Quality test.

2. Switch to MTCE.
3. Press
DIAGNOSTICS
LS_MEASURE
select LINE_QUALITY (for one trunk) or BATCH_QUAL (for all trunks)
Respond to the prompts to run the test.
When the test is complete, LENGTH and IMPEDANCE are
programmed automatically in Form 13 (Audio Configuration subform).
Note: LENGTH and IMPEDANCE must be set to AUTO in order to

be programmed automatically when the test is run. Refer to the logs
to determine the actual settings for AUTO. To view the logs, press
DIAGNOSTICS > LS_MEASURE > TEST_RESULTS > ENTER.

140

Basic Programming

Programming Symbol MiNET Wireless
Phones (Optional)
A site survey by Symbol Technologies followed by the installation and
configuration of Air Access Points (also by Symbol) precedes
programming of the phones.
1. Complete programming on the SX-200 ICP.
In Form 09 (Devices Assignments) enter the following information:
-

Device Type (WRLSS)

-

Directory Number

-

PIN (must be four digits)

In Form 03 (COS Define), assign a Class of Service and Class of
Restriction to the phone.
2. Install the Symbol NetVision MiNET phone administrator tool on a
Windows NT or Windows 2000 PC (see below).
3. Upgrade the Symbol phone firmware to use the MiNET protocol. Refer
to the Symbol NVP II MiNET Update Procedure document (Symbol
MiNET.pdf) found on the SX-200 IPCP software CD.
The instructions in the Update Procedure document refer to a
configuration text file. Use the Minet_protocol.txt file provided on the
SX-200 IP software CD. The file is located in the folder
3rd Party/Wireless/Administration_Tool/.
4. Configure the wireless phones using the Symbol NetVision MiNET
Phone Administrator Tool.

Install Symbol NetVision MiNET Phone
Administrator Tool
The tool is found on the SX-200 ICP software CD and must be installed on
a PC that is running Windows NT or Windows 2000.
To install the tool:
1. Insert the software CD into the CD-ROM drive.
2. Click \3rd_Party\Wireless\Administration_Tool \MiNET.exe.
3. Click Unzip to place files in C:\temp\symbol.

141

SX-200 ICP MX Technician’s Handbook

4. Click Close.
5. Open the C:\temp\symbol folder.
6. Click setup.exe.
7. Follow the instructions in the install wizard.

Twinning the Symbol phone with a wireline
(desk) phone
Phone twinning provides concurrent ringing and message waiting
indication on as many as five phones.
To set up twinning:
1. Form 02, Feature Access Codes
-

Program the Disable Twin Phone access code (61).

2. For BOTH the Primary Telephone (Symbol MiNET Wireless Phone)
and Secondary Telephone(s)
-

In Form 03, enable Option 276, Twin Phone, and then assign the
COS to the primary and secondary telephone(s).

3. For the Primary Telephone
Tip: In Form 09, ensure that the primary telephone has no key-line
appearance in the system.
Note: The Symbol phone must be programmed as the primary phone.

4. For IP and DNIC Secondary Telephones
-

In Form 09, Expand Set Subform, assign a multicall line key to the
primary DN and make the multiline key the preferred line (LINE
PREF softkey) for incoming and outgoing calls. This is required to
light the message waiting lamp on the secondary phones.

5. For ONS Secondary Telephones
-

142

In Form 09, program the Primary DN (i.e., the DN of the Symbol
phone) in the ASSOC field.

Basic Programming

Programming IP Sockets for Hotel/ Motel
terminals and ACD Monitor
Note: Hotel/Motel front desk terminals, ACD Monitors and other applications
that are not IP-enabled, and that require bi-directional data, must use an
RS232-to-IP serial port converter, such as the Precidia Technologies
Ether232 or iPocket232 (available from the vendor or its resellers), to connect
to the SX-200 ICP. A dataset connection to a DNIC port or an RS-232 serial
port on the SX-200 ICP controller will not work.

1. Form 03, COS Define
-

Select the COS number.

-

Enable the following COS Options:
901 - DTRX Herald
904 - DTRX Complete Message Text
906 - Data SMDR - Does Not Apply

2. Form 29, DTE Profile
-

Select a DTE profile number. You will use this profile number in
Form 12 - Data Assignment.

-

Select the SEL. Option Subform.

-

Enable: DTRX Echoplex, Editing, and Edit Character = 127.

3. Form 11, Data Circuit Descriptor
-

Select a Circuit Descriptor (CDN).
Match the CDN values to those of the selected Terminal. For
example, All Baud Rates = 9600, Parity = None, Character Length
= 8, and Stop Bits = 1.

4. Form 12, Data Assignment
-

Program a SOCKET type data device to an available PLID in the
following range:
PLID
1/13/20
1/13/21
1/13/22
1/13/23
1/13/24

Port
61320
61321
61322
61323
61324

PLID
1/13/25
1/13/26
1/13/27
1/13/28

Port
61325
61326
61327
61328

143

SX-200 ICP MX Technician’s Handbook

In the Data Terminal Equipment profile (DTE) field, enter the DTE
number you used in Form 29 and the same CDN you used in Form 11.
-

Assign a Tenant, Extension number, COS, COR, and circuit
descriptor number programmed in Form 11.

5. Program the RS232-to-IP serial port converter with the settings in
Table 23 on page 145.
Note: For Remote Port, enter the port number programmed in Form 12, not
6830 as the table shows.

6. Connect the Hotel/Motel terminal or ACD Monitor computer to the
Layer 2 switch using the RS232-to-IP serial port converter.
7. Verify that the device and SX-200 ICP are communicating. If they are
communicating, you will see an exchange of ENQ (Enquire) and ACK
(Acknowledge) commands at the device. If they are not
communicating, see page 273 for troubleshooting information.

144

Basic Programming

Programming Voice mail and PMS Integration
Requirements
•

MOSS Option 124, Voice mail Property Management System.

•

A Hyatt Encore or HIS compatible PMS.

•

An RS232-to-IP serial port converter, such as the Precidia
Technologies Ether232 or iPocket232 (available from the vendor or its
resellers), is required to connect the customer's PMS computer to the
Layer 2 switch. A dataset connection to a DNIC port or an RS-232
serial port on the SX-200 ICP controller will not work.
Follow the instructions supplied with the converter to program its
Ethernet and serial port settings. Programming for the Precidia
programming is provided below. The Ethernet settings (converter IP
address, Subnet Mask and Gateway IP address) to use depend on the
LAN configuration. The serial port settings to use are as follows:
Table 23: RS232-to-IP Serial Port Converter Settings
Setting

Value

Protocol

Transparent tcp (tunnel)

Local Port

0

Port Speed

Varies with the PMS System:
HIS - 2400 baud, Even Parity, 7 Data & 1 Stop Bit, No
Flow Control
Encore - 1200 baud, Even Parity, 7 Data & 1 Stop Bit, No
Flow Control

Connection control

Net-Link

Remote IP

SX-200 ICP RTC IP Address

Remote Port

6830 (as programmed in CDE Form 12)

Terminators

Not required

145

SX-200 ICP MX Technician’s Handbook

SX-200 ICP programming
1. Form 04, System Options/System Timers
-

Enable Option 124, Voice mail Property Management System..
Note: Enabling Option 124 requires a system reset.

2. Form 49 - Voice mail Option
-

Select the PMS Protocol, Hyatt Encore or HIS.

Setting up the Ether232
1. Connect cables (power, Ethernet from Layer 2 switch to Ether232, and
serial from PC to Ether232).
Note: The serial cable connecting the PC to the Ether232 must be a Null
Modem (RS232-Crossover) cable.

2. Start a terminal program on the PC (such as Hyperterminal) and set
the configuration to 9600-8-N-1.
3. Press and hold the Configure button on back panel of the Ether232 for
several seconds until the Ether232 configuration menu appears on the
terminal.
4. Assign the Ether232 a valid IP Address with Subnet Mask and
Gateway IP Address.
5. Configure the Serial Port for the Ether232 with the settings in Table 23.
6. Set the remote IP address. This is the IP address of the SX-200 ICP.
7. Set the remote IP port to 6830.
8. Ensure that all remaining entries are set to zero. If they are not 0 set
them to 0.
9. Save the configuration.
10. Unplug the PC from the Ether232 and connect the PMS computer in
its place.
11. Press any key to establish communication with the SX-200 ICP.

146

Basic Programming

Programming the PMS Interface on the
SX-200 ICP
Requirements
•

Purchase MOSS Option 108, Property Management System.

•

Lodgistix PMS software package (or a package that follows the same
protocol).

•

An RS232-to-IP serial port converter, such as the Precidia
Technologies Ether232 or iPocket232 (available from the vendor or its
resellers), for PMS applications requiring serial connectivity to the
SX-200 ICP. IP-enabled applications can connect via Telnet.

SX-200 ICP programming
1. Determine the customer’s PMS communications protocol requirements:
baud rate, parity, character length and number of stop bits.
2. Form 04, System Options
-

Program the following:
System Options / Timers

Status

04 Message Waiting and Message Register Clear Print

ENABLE

11 Automatic Wake-Up

ENABLE

13 Automatic Wake-Up Print

ENABLE

32 Outgoing Call Restriction

ENABLE

27 Room Status Audit

DISABLE

33 Room Status

DISABLE

34 Auto Room Status Conversion / Wake Up Print

DISABLE

108 - Property Management System

ENABLE

124 - Voice Mail Property Management System

ENABLE

147

SX-200 ICP MX Technician’s Handbook

3. Form 11, Circuit Descriptor
-

Program to match the protocol.

-

Select the Circuit Descriptor Options.
Option Name

Value

Session Inactivity Timer

0

Guard Timer

2

Minimum Baud Rate

match customer’s PMS

Default Baud Rate

match customer’s PMS

Maximum Baud Rate

match customer’s PMS

Always use Default Baud Rate when called

YES

DTR Off Disconnect Timer

5

DTR to CTS Delay Timer

100

DTR Forced High

YES

RTS Forced High

YES

DSR Is held High when device is Idle

YES

CTS Is held High when device is Idle

YES

Originate a DTRX Call with Low - High transition of
DTR

NO

Action taken if the Idle DTE has DTR Low
(Auto-Answer)

REFUSE

ASYNC: Keyboard Origination Allowed (Auto Baud)

DISABLE

ASYNC: ADL Auto Baud

DISABLE

ASYNC: Flow Control

XON/XOFF

ASYNC: Break Key Function

Transparent

ASYNC: PBX Attention Character

0

ASYNC: Parity

match customer’s PMS

ASYNC: Character Length

match customer’s PMS

ASYNC: Number Of Stop Bits

match customer’s PMS

DS2100: Operating Mode

ASYNCHRONOUS

148

Basic Programming

4. Form 12, Data Assignment
-

Program a SOCKET type data device to an available PLID in the
following range:
PLID
1/13/20
1/13/21
1/13/22
1/13/23
1/13/24

-

Port
61320
61321
61322
61323
61324

PLID
1/13/25
1/13/26
1/13/27
1/13/28

Port
61325
61326
61327
61328

Assign a Tenant, Extension number, COS, COR, and circuit
descriptor number.

5. Form 34, Directed I/O: program the PMS.
EXT NUM
From Form 12

PRINTOUT

PRINTOUT TYPE

PMS

AUTOPRINT

GUARANTEED
NO

6. Form 03, Class of Service Define
-

Program the following table:

Device

COS Option

Status

Attendant
Consoles

101 Attendant Outgoing Restriction / Room Status
Set Up

ENABLE

105 Attendant Guest Room Key

ENABLE

Room
Phones

202 Alarm Call

ENABLE

220 Do Not Disturb

ENABLE

232 Message Waiting SETUP Lamp

ENABLE

703 Message Register Applies

ENABLE

239 Priority Dial 0 (optional - see step 6)

ENABLE

244 Room Status Applies

DISABLE

608 SUPERSET Status Display

DISABLE

149

SX-200 ICP MX Technician’s Handbook

7. Form 19, Call Rerouting
-

Program “Station Dial 0" routing.

The “Station Dial 0" answer point for all tenants must be a Console
LDN or Subattendant LDN. To allow the customer’s PMS to set
message waiting, you must program Day, Night 1, and Night 2 answer
points to the same LDN.
[ Tenant ___ ] Type Of Call
Station Dial 0 Routing

-

Day
Same LDN

N1

N2

Same LDN

Same LDN

If you require different “Dial 0" answer points for Day, N1, and N2
use “Priority Dial 0" as an alternate method.

8. Form 34, Directed I/O: program the PMS.
EXT NUM
From Form 12

PRINTOUT
PMS

PRINTOUT TYPE
AUTOPRINT

GUARANTEED
NO

9. Do one of the following:
-

Start a Telnet session on the PMS computer to the IP address of the
SX-200 ICP and the socket port number programmed in Form 12.

-

Connect the PMS computer to the Layer 2 switch using the
RS232-to-IP serial port converter. Then, program the converter
with the settings in Table 23 on page 145.
Note: For Remote Port, enter the port number programmed in Form 12, not
6830 as the table shows.

10. Verify that the customer’s PMS computer communicates with the
SX-200 ICP.
For serially-connected PMS computers, you will see an exchange of
ENQ (Enquire) and ACK (Acknowledge) commands at the customer’s
PMS computer if it is communicating with the SX-200 ICP. If they are
not communicating, see page 273 for troubleshooting information.

150

Basic Programming

Programming for the 6010 Teleworker
Solution
IMPORTANT: Basic I & M certification qualifies technicians to
install a Mitel 6010 Teleworker for voice-only use. Installation
in a converged voice and data network requires Advanced
I & M certification.

Requirements
Support for the 6010 Teleworker on the SX-200 ICP requires the following:
•

Mitel 6000 Managed Applications Server (MAS), Release 6.0 or higher
Note: The 6000 MAS must be on the same VLAN (subnet) as the SX-200 ICP.

•

Mitel 6010 Teleworker Solution Blade (installs on the 6000 MAS),
Release 6.0 or higher

•

a valid Service Link account

•

5020 IP, 5212 IP, 5215 IP, 5220 IP, or 5224 IP Phone (with Boot Load
5.22 or later)

•

an IP Phone license for each Teleworker phone

Installation and programming
Below is an overview of the installation and programming needed to
implement the 6010 Teleworker Solution. For more information, see the
Applications & Solutions section on the Mitel Customer Documentation
website for documentation.
SX-200 ICP
•

Form 09, Desktop Device Assignments
-

Assign set type (5020, 5212, 5215, 5220, or 5224), extension
number, COS, COR, and name (optional) for each bay/slot/circuit
that will host a Teleworker phone.
Note: Phones with low bandwidth connections should have Option 688
(IP Set Requires Compression) enabled in their Class of Service.

151

SX-200 ICP MX Technician’s Handbook

6000 MAS
In the 6000 MAS Server Manager web interface,
-

enter the ICP Name, IP address, and System ID (from Form 04,
Option 101) of the SX-200 ICP, and then select SX-200 ICP as the
Mitel ICP type.

-

enter the MAC address (printed on a label on the bottom of the
phone) into the list of allowed MAC addresses on the 6010
Teleworker Solution blade panel in the 6000 MAS. When an
unregistered remote IP Phone attempts to connect, the 6010
Teleworker Solution server will automatically register the MAC
address.

Teleworker Phone
Register the phone by entering the following information:
-

the IP Address of the 6010 server

-

the Netmask or Subnet Mask for the office network (only required
if giving the phone a static IP address).

-

the Default Gateway IP Address for the office network.

Testing IP Phone connectivity and voice quality
The 6000 MAS includes a tool, the Teleworker Network Analyzer, that is
used to test remote IP Phone connectivity to the 6010 Teleworker Solution
and voice quality.

152

Basic Programming

Programming SpectraLink Wireless
Telephones
Requirements
•

SX-200 ICP Release 2.1 or later software and one IP device license
per Netlink phone.

•

A properly configured and operational wireless LAN—includes
compatible 802.11b wireless access points and SpectraLink Voice
Priority Server (SVP).
Notes:
1. Software for the SpectraLink telephones is provided on the
SX-200 ICP system software CD.
2. The push-to-talk feature of the NetLink i640 requires enabling
multicasting on the subnet used for the wireless telephones and
the SVP Server. Routers are typically configured with filters to
prevent multicast traffic from flowing outside of specific domains.
Where possible, the wireless LAN can be placed on a separate
VLAN or subnet to reduce the effects of broadcast and multicast
traffic from devices in other network segments.

Programming
SX-200 ICP
•

•

In CDE Form 47, IP Networking, DHCP Options, Common Options
subform, program the following options:
•

3, Default Gateway IP address (default is 192.168.1.1)

•

66, SpectraLink firmware TFTP server IP address
(default is 192.168.1.2)

•

129, SX-200 ICP (RTC) IP address (default is 192.168.1.2)

•

130 - DHCP Server Identifier (default is MITEL IP PHONE)

•

151, SVP server IP address.

Register the telephones with the SX-200 ICP either in CDE Form 09
(Desktop Device Assignments) or from the telephones by entering the
IP Set PIN Registration code and the desired directory number.

153

SX-200 ICP MX Technician’s Handbook

•

Assign a Class of Service to each telephone in Form 09.

•

(Optional) Associate the SpectraLink Wireless phone with the user's
desk phone. See Phone Twinning for programming instructions.

•

(Optional) Assign features and line appearances to keys on the phones.

SpectraLink Devices and Access Points
The following table summarizes the programming requirements for
SpectraLink and other associated third-party devices. For detailed
instructions, refer to the SpectraLink documentation on the SX-200 ICP
software CD. See also the documentation supplied with the Access Points
selected for the installation.
Notes:
1. The menus and options in the examples may vary slightly
depending on the version of software in the device or the
device type.
2. Settings not explicitly configured should be left at their default
values.

154

Basic Programming

Table 24: SpectraLink Installation Checklist
NetLink Telephones
Parameter

Requirement

ESS ID

Ensure that ESSID matches Access Point ESSID.
Example:
ESS ID -> Static Entry -> 123456

License
Management

Ensure that selected license setting allows for TFTP Server IP Address
Input.
Example:
License Mgmt -> Set Current -> Type 014

Security

Ensure that selected security matches Access Point Security Settings.
Example:
Security -> WEP -> Authentication -> Open System
Security -> WEP -> WEP On/Off -> WEP On
Security -> WEP -> Key Information -> Default Key -> 1
Security -> WEP -> Key Information -> Key Length -> 40-Bit
Security -> WEP -> Key Information -> Key #1 -> 1111111111
Security -> WEP -> Key Information -> Key #2 -> 2222222222
Security -> WEP -> Key Information -> Key #3 -> 3333333333
Security -> WEP -> Key Information -> Key #4 -> 4444444444
Security -> WEP -> Rotation Secret -> 1
NOTE: Please be aware that once a WEP Key has been entered, it will
not be displayed when re-accessing that Key Information menu.
CAREFULLY enter the required Key to prevent typos.

IP Addresses

Ensure that the defined IP addresses match the host Access Point
subnet settings using either Static or DHCP configuration.
Example:
Static settings
IP Addresses -> Static IP -> Phone IP -> 192.168.0.101
IP Addresses -> Static IP -> TFTP Server IP -> 192.168.0.15
IP Addresses -> Static IP -> Default Gateway -> 192.168.0.1
IP Addresses -> Static IP -> Subnet Mask -> 255.255.255.000
IP Addresses -> Static IP -> SVP IP Addr -> 192.168.0.20
IP Addresses -> Static IP -> RTC IP Addr -> 192.168.0.15
DHCP settings
003 (Default Gateway) - IP Address - 192.168.0.1
128 (TFTP Server IP Address) - IP Address - 192.168.0.15
129 (RTC IP Address) - IP Address - 192.168.0.15
130 (DHCP Server Identifier) - ASCII String - MITEL IP PHONE
151 (SVP Server) - IP Address - 192.168.0.20
(Page 1 of 3)

155

SX-200 ICP MX Technician’s Handbook

Table 24: SpectraLink Installation Checklist (continued)
Access Point (Symbol)
Parameter

Requirement

ESS ID & IP
Addresses

Ensure that the correct IP settings for the Access Point, as well as the
desired Net_ID (ESS ID), are configured correctly.
Example:
IP Address - 192.168.0.25
Gateway IP Address - 192.168.0.1
DNS IP Address - 192.168.0.200
Net_ID (ESS) - 123456
Additional DNS - 192.168.0.201

Special
Functions

Ensure that the desired wireless security settings are defined correctly.
Example:
Configure Authentication and Encryption -> Pre-shared Key -> Enabled
Configure Authentication and Encryption -> WEP -> 40 bit
Configure Authentication and Encryption -> Configure WEP/KeyGuard
-> Encryption Key ID -> 1
Configure Authentication and Encryption -> Configure WEP/KeyGuard
-> WEP/KeyGuard Key Maintenance -> Key 1 -> 11111 11111
Configure Authentication and Encryption -> Configure WEP/KeyGuard
-> WEP/KeyGuard Key Maintenance -> Key 2 -> 22222 22222
Configure Authentication and Encryption -> Configure WEP/KeyGuard
-> WEP/KeyGuard Key Maintenance -> Key 3 -> 33333 33333
Configure Authentication and Encryption -> Configure WEP/KeyGuard
-> WEP/KeyGuard Key Maintenance -> Key 4 -> 44444 44444

Set System
Configuration

Ensure that Access Control is enabled in order to make the wireless
network more secure.
Example:
Set System Configuration -> Access Control -> Allowed

Set Access
Control List

Ensure that devices allowed on the wireless network have their MAC
Address entered correctly in the list.
Example:
Set Access Control List -> Address Type -> Individual -> Add-[F2] ->
08:00:0F:01:02:03
(Page 2 of 3)

156

Basic Programming

Table 24: SpectraLink Installation Checklist (continued)
Netlink SVP Server
Parameter

Requirement

SVP-II
Configuration

Ensure that the proper settings for the NetLink wireless phones
SpectraLink Voice Priority management are entered correctly.
Example:
SVP-II Configuration -> Phones per Access Point -> 4
SVP-II Configuration -> SVP-II Master -> 192.168.0.20
SVP-II Configuration -> First Alias IP Address: -> 192.168.0.21
SVP-II Configuration -> Last Alias IP Address: -> 192.168.0.24
SVP-II Configuration -> SVP-II Mode -> Netlink IP
NOTE: Please ensure that the defined Alias IP Addresses Range does
not overlap with any other device, including NetLink Wireless IP
Phones, located on the same subnet.

Network
Configuration

Ensure that the correct IP Settings for the SVP Server are configured
correctly.
Example:
Network Configuration -> IP Address -> 192.168.0.20
Network Configuration -> Subnet Mask -> 255.255.255.000
Network Configuration -> Default Gateway -> 192.168.0.1
IMPORTANT: Ensure that the Access Point(s) in use is/are on the
same subnet as the SVP Server. Each subnet must have its own SVP
server:
(Page 3 of 3)

157

SX-200 ICP MX Technician’s Handbook

Programming with MyAdministrator
The SX-200 MyAdministrator software application is used to perform basic
changes to telephone and voice mail programming. It is also used to gather
and display IP voice networking statistics related to IP trunk performance,
delays during peak periods, and outages in the network.
Note: The SX-200 ICP supports MyAdministrator Release 3 and higher only.

The application software is the MyAdmin folder on the SX-200 ICP
software CD. Run Setup.exe to install it.
MyAdministrator can manage the following device types:
•

All Mitel IP Phones, and sub-attendant variants of the 5020, 5220,
5220 Dual Boot, and 5224 Dual Boot IP Phones

•

Mitel 5310 IP Board Room Conference Unit (shown as 5020 IP
Phones)

•

ONS Stations

•

SUPERSET 401 and 4001 (key programming is not supported)

•

SUPERSET 410, 4105, 420, 4025, and 4125, 430, 4150, and their
subattendant variants

•

Programmable Key Modules

•

SpectraLink NetLink e340, h340 and i640 Wireless Telephones

The application identifies but cannot program the following devices:
•

PKM Interface Unit (DSS/BLF Interface Unit)

•

SUPERSET 3DN and 4DN telephones

•

DMP Units.

Requirements
•

The SX-200 ICP requires purchasable System Option 80,
MyAdministrator Access.

•

A PC running Microsoft® Windows® 98, Windows 2000 Professional,
Windows ME, a Windows NT 4.0 Workstation (Service Pack 4.0 or
greater), or Windows XP.

•

A LAN connection for the PC. Direct and modem connections to the
SX-200 ICP are not supported.

158

Basic Programming

Programming Call Forwarding - External
Call Forwarding - External forwards calls to an external destination by
using a personal speed call key, system abbreviated dial number, or a key
system personal speedcall.
Call Forwarding - External requires a receiver for dialing. If one is not
available in Call Forward - Don’t Answer, forwarding is ignored. If one is
not available during a reroute, the caller is dropped or given reorder tone.
1. Program the following COS options in the extension’s COS:
-

Enable COS Option 245 (Abbreviated Dialing Access).

-

Enable COS Option 208 (Call Forwarding External).
Note: The device which is calling the destination that is an external call
forward must have COS Option 208, Call Forward External, enabled.
Note: Check for split forwarding COS 260 and COS 709.

-

Disable COS Option 200 (Account Code, Forced Entry - External
Calls) to allow call forwarding to system abbreviated dial numbers.

2. Enable System Option 21 (Incoming to Outgoing Call Forward) for a
trunk or party with a single party trunk on hold to forward externally.
3. Program a feature access code for Feature Access Code 03 (Call
Forwarding - All Calls).
4. Form 30 (Device Interconnection Table) specifies which devices can
be connected together. For external call forwarding that involves two
trunks, verify that they can be connected together.
Toll Control applies to the calling party for Call Forwarding - External to
personal speed call keys or to key system personal speedcalls.
Toll Control does not apply when forwarding to system abbreviated dial
external numbers.
Toll Control does not apply to CO trunks which are externally call
forwarded.
The forwarding destination is the current stored speedcall key number,
personal abbreviated dial number, or system abbreviated dial number.
Note: On a Call Forward - Busy or Call Forward - Always call, the COS of
the caller (trunk or extension) is checked. Keep this in mind when transferring
calls to a phone which is externally Call Forwarded.

159

SX-200 ICP MX Technician’s Handbook

Feature Limitations
Table 25: SX-200 ICP Feature Limitations
Feature

Limitation

Maximum number of simultaneous calls

248

Maximum number of Call Park keys

24

Maximum number of Mailbox keys

748

Maximum number of speech paths or channels used
by any call

2

Maximum number of simultaneous consultations

5

Maximum number of System Park Orbits

25

Maximum number of Specific Park Orbits

25

Maximum number of Voice mail Ports

16

Maximum number of Voice mail Boxes

748

Maximum number of simultaneous add-on (3-way)
calls

DSP configuration
dependent
(see page 12)

Maximum number of simultaneous station-controlled
conference calls

DSP configuration
dependent
(see page 12)

Maximum number of parties in conference at one time

5

Maximum number of calls that can simultaneously be
camped on to a station, trunk group, or hunt group

247

Maximum number of simultaneous callbacks that can
be enabled

100

Maximum number of simultaneous call forwards that
can be enabled

650

Maximum number of simultaneous “Dial 0” calls

48

Maximum number of ONS telephones ringing
simultaneously per bay

32

Maximum number of messages queued in the system

750
(Page 1 of 4)

160

Basic Programming

Table 25: SX-200 ICP Feature Limitations (continued)
Feature

Limitation

Maximum number of hunt groups

99

Maximum number of hunt groups in ACD

99

Maximum number of ACD agents that may be defined

999

Maximum number of active agents in ACD per bay

25

Maximum number of calls that can be simultaneously
connected to Music-on-Hold

unlimited

Maximum number of stations in a station hunt group

50

Maximum number of stations in a call pickup group

50

Maximum number of dial call pickup groups

50

Maximum number of trunks assignable to night
stations

200

Maximum number of trunks in a trunk group

50

Maximum number of trunk groups

50

Maximum number of calls that can override a given
extension

1

Maximum number of attendant consoles

11

Maximum number of attendant consoles on a Digital
Line Card

4

Maximum number of calls that can be simultaneously
held by one attendant

8

Maximum number of incoming calls that can be
separately identified at the attendant console

8

Maximum number of LDNs that can be identified at the
attendant console

9

Maximum number of LDNs

100

Maximum Number of Night Bells

25

Maximum number of calls waiting that can be
displayed at console

99
(Page 2 of 4)

161

SX-200 ICP MX Technician’s Handbook

Table 25: SX-200 ICP Feature Limitations (continued)
Feature

Limitation

Maximum number of calls that can be waiting at
console

200

Maximum number of abbreviated dial numbers

1000

Maximum number SUPERSET Speed Dial numbers

2212

Maximum number of trunk buffers for SMDR

200

Maximum number of DATA SMDR buffers

128

Maximum number of stations of SUPERSET 4001,
SUPERSET 4015, SUPERSET 4025,
SUPERSET 4125, SUPERSET 4150,
SUPERSET 401+, SUPERSET 410, SUPERSET 420,
SUPERSET 430, SUPERSET 3DN and 4DN
telephones, DSS /BLF Interface Units, and ONS ports.

650

Maximum number of user devices (all sets, stations,
trunks, consoles, stand alone datasets, and DMP
units)

768

Maximum number of IP devices and other resources
per system
- IP trunks
- IP phones
- IP phone-to-IP phone calls (with voice compression)

24
248
96

Compression channels

24

Maximum number of music sources

25

Maximum number of Door relays

3

Maximum number of ASU

2

Maximum number of lines: SX-200 Peripheral cabinet

96

Maximum number of TDM bays

7

Maximum number of ISDN bays

4

Maximum number of T1 links, including T1 D4 links,
PRI links, and NSU links

8

Maximum Number of T1 links per system

8
(Page 3 of 4)

162

Basic Programming

Table 25: SX-200 ICP Feature Limitations (continued)
Feature

Limitation

Maximum Number of Page Groups

50

Maximum Number of Paging Zones

9

Maximum Number of Stations in a Page Group

64

Maximum Number of Sub-attendants

25

Maximum Number of LDN Appearances

16

Maximum Number of Line Appearances

32
(Page 4 of 4)

163

SX-200 ICP MX Technician’s Handbook

CDE Cross Reference

Single Line
UCD
Verified Acct.
Voice mail (EMEM)

A2

C
C
C
A8

C
C
C
A7

C

C

C

C

25 - ARS: Route Plans

C
C

24 - ARS: Route Lists

C

21 - ARS: Day Zone Definition

C

20 - ARS: COR Group Definition

19 - Call Rerouting Table

18 - Miscellaneous System Ports

C

17 - Hunt Groups

C

16 - Trunk Groups

15 - Dial-In Trunks

13 - Trunk Circuit Descriptors

C

23 - ARS: Route Definition

C
C
C
C

C

C

B
B

A2
B2
B1
B1
B1
B1
B
A3
A5
B1
A4
C
B1
B1
A3
C

C
A
A1
A1

C
C
C
C
C
C

C
C
C
C

C
C
C
C
C
C

A2
C

B1
C
C
C
C

C

C

C
C

A2

A3

C
A2
A2
A2

A3
A3
A3

A4
A3

A5

B
B
B
C

B
A4

B
B
A2
A2

C
C

A2

C

C

C

C

C

A2
A5

C

C

C
B

C
C
A3

C
C

C

A6

C
C
C
A4
A5

A6
B

C

A4

A3
C
C

C
C

C
C
C
C
C

C

C
C
C
A6
B
C

C

A2
A4
A7

B
C
C
C

C

C

C

C

A13 A12 A11
A2

A3
C

C

C
C

C
C

A2

A2

A1

B1
C
A3

C
C

A2
C

A1
B1
A3

C
C
A2
A4

A1
B

A3
A1

C
C

A2
C
C

C

C
C
C

Legend:
A Forms must have specific programming completed to perform the task.
B Forms have direct impact on device operation.
C Related to process, or device, but not mandatory.
Digits after the letters (A1, A2...) denote the required order of entry.

164

C

A3

A1
A1

C

22 - ARS: Modified Digit Table

A2
A2
A1
A1
A1
A1
A1
A1
A2
A1

C

14 - Non-Dial-In Trunks

A1
A1
A1
A1
A1

12 - Data Assignment

C

11 - Data Circuit Descriptor

C

10 - Pickup Groups

06 - Tenant Night Switching Control

A1

A2

09 - Desktop Device Assignments

05 - Tenant Interconnection Table

A4

08 - Attendant LDN Assignments

04 - System Options/System Timers

A7

07 - Console Assignments

03 - COS Define

ACD
ASU
Compression
Console
Dataset
DID Trunk
DISA Dial In
E&M “Tie Trk”
Hotel
IP Trunk
ISDN Device
Key System
Modem
MOH
Multiline set
Night Bell
Non Dial In Trk
NSU
Pager
Phonebook
Printer
RAD
RAD (EMEM)

02 - Feature Access Codes

DEVICE
OR
OPTION

01- System configuration

FORM

C

A3
A4

C

C
A1

C
A2

A5

A6

C

C

C
B1

C

C
B2

C

C
C

C
C

C
C
C

C

C
A4
C
C

B
B
A6
C
C
C

C

C

C
C
C
B

C
C
40 - ACD Supervisors
41 - ACD Paths

A5 A2
A3
A6

C

C
C

A1
C
B

A7 A8
C

A8 A9 A10

B1
A4

A2

C

B2
C
A9

B
A1

55 - Digit Translation Table

54 - Calling Party Number

53 - Bay Location Assignment

52 - Email

51 - Voice Mail Distribution

50 - Mailboxes

49 - Voice Mail Options

48 - Voice Networking

47 - IP Networking

46 - Key System Toll Control

44 - Network Synchronization

43 - T1 Link Assignment

42 - T1 Link Descriptors

39 - ACD Agent Groups

C
38 - ACD Keys Template

37 - Guest Rm SUPERSET KeysTemplate

36 - Modem Assignment

35 - Global Find Access Code

34 - Directed IO

33 - Account Code Entry

32 - CDE Data Print

31 - System Abbreviated Dial Entry

30 - Device Interconnection Table

29 - DTE Profile

28 - Form Access Restriction Def’n.

27 - ARS: Maximum Dialed Digits

26 - ARS: ARS Digits

Basic Programming

FORM

A1

B

B

A3
C

C
A
A

A
A

A
A
A
A

A
A

DEVICE
OR
OPTION

ACD
ASU
Compression
Console
Dataset
DID Trunk
DISA Dial In
E&M “Tie Trk”
Hotel
IP Trunk
ISDN Device
Key System
Modem
MOH
Multiline set
Night Bell
Non Dial In Trk
NSU
Pager
Phonebook
Printer
RAD
RAD (EMEM)
Single Line
UCD

Verified Acct.
Voice mail (EMEM)

165

SX-200 ICP MX Technician’s Handbook

166

Chapter 4

Advanced Installation and
Programming

SX-200 ICP MX Technician’s Handbook

168

Advanced Installation and Programming

Overview
This chapter is for technicians who are installing the controller in an
existing computer network or as a standalone IP networking for both voice
and data.
IMPORTANT: Do not attempt the procedures in this chapter
until you have successfully completed the Mitel Advanced
SX-200 ICP I & M Course. For more information, see
“SX-200 ICP Advanced Installation and Maintenance Course”
on page 3.
Topics covered:
 Basic PC Networking
 Planning your LAN
 Implementing Virtual LANs (VLANs)
 Networking Mitel IP-PBXs
 Programming Unified Messaging

169

SX-200 ICP MX Technician’s Handbook

Planning your Installation
Adding PCs and data devices to a voice-only LAN or installing the
SX-200 ICP into an existing data LAN requires careful planning.
Completing the following pre-installation questionnaire will help you select
and implement a network configuration that best suits the needs of your
customer.
Tip: Refer to the Engineering Guidelines document on the SX-200 ICP
software CD-ROM on Mitel Online for more information on network planning
and configuration.
Question
Will you connect to a private network or virtual private
network (VPN)?
What are the IP addresses, gateway address, and
subnet mask required for the SX-200 ICP sub network?
or
Will you use an external DHCP server?
Internal configuration questions
How many IP phones are you connecting to the
system?
How many PCs are you connecting to the system?
Are you connecting printers or file servers? How many?
Will these PCs and other devices use the DHCP server
in the SX-200 ICP controller?
Are you providing internet access through the WAN port
a Layer 2 switch port?
External configuration questions
What type of internet connection will you use? Dial-up,
xDSL, cable, or other?
Will you connect the system to an existing LAN?
What type of authentication is required?
Username
Password
PPP Security type
Will you network with other SX-200 ICP or 3300 ICP
systems?

170

Answer

Advanced Installation and Programming

Basic PC Networking
The dual-port IP Phones (5010, 5020, 5212, 5215, 5220 and 5224) provide
an inexpensive way to network a small number of PCs.

Figure 16: Basic PC Network

Enabling the (2nd) Port on IP Phones
IMPORTANT: To ensure optimum network performance, DO
NOT connect servers to the 2nd port on IP phones.
1. Form 04, System Options/System Timers
-

Enable System Option 131, PC (2nd) Port on IP Phone.
Note: The option must be purchased (listed on the MOSS sheet).

2. Form 03, COS Define
-

Enable Option 280, PC (2nd) Port on IP Phone.

171

SX-200 ICP MX Technician’s Handbook

Virtual LANs (VLANs)
This section shows examples of the three most common, converged voice
and data networks for an SX-200 ICP.
•

Configuration 1: One DHCP Server per VLAN

•

Configuration 2: One External DHCP Server for Two VLANs

•

Configuration 3: Router on a Stick (one router interfacing multiple VLANs)

Configuration 1: One DHCP server per VLAN

Figure 17: VLAN Configuration 1

172

Advanced Installation and Programming

DHCP Server Settings (Example)
The following settings must be programmed in the DHCP server:
• DHCP IP Address Range

• Option 129 (RTC IP)

• Subnet Mask

• Option 130 (IP Phone DHCP Server)

• Option 03 (Router)

• Option 132 (VLAN ID)

• Option 128 (TFTP Server
IP address)

• Option 133 (Priority)

Table 26 shows the DHCP settings programmed for this configuration.
See “Configuring a Windows 2000 DHCP server” on page 178 for
information on programming SX-200 ICP DHCP settings on a Windows
2000 DHCP server.
Table 26: DHCP Server Settings for Configuration 1 Example
DHCP Server on VLAN 1
(IP: 10.10.10.2)
Scope 1

Internal DHCP Server on
Controller
Scope 1

DHCP

10.10.10.10 to 10.10.10.100

20.20.20.10 to 20.20.20.100

Subnet

255.255.255.0

255.255.255.0

Opt. 03

10.10.10.251

20.20.20.251

Opt.128

20.20.20.1

20.20.20.1

Opt. 129

20.20.20.1

20.20.20.1

Opt. 130

MITEL IP PHONE

MITEL IP PHONE

Opt. 132

2

2

Opt. 133

6

6

Setting

For information on programming the controller IP address and DHCP
settings, see page 178.

173

SX-200 ICP MX Technician’s Handbook

Layer 2 Switch Settings (Example)
The following two tables show settings on a Cisco and an HP Layer 2
switch for the Configuration 1 example.
Note: These settings also apply for the other network configuration
examples.

Table 27: Cisco Layer 2 Switch Settings for All Configuration
Examples
Port

Use

Command

A

Access port
for VLAN 1

None (by default, all ports belong to VLAN 1)

Access port
for VLAN 2

L2switch(config-if)#switchport mode access
L2switch(config-if)#switchport access vlan 2

Trunk port
with Dot1q for
IP Phone

L2switch(config)#interface fast 0/5
L2switch(config-if)#switchport mode trunk
L2switch(config-if)#switchport trunk encapsulation
dot1q

B
C
D
E

Table 28: HP Layer 2 Switch Settings for All Configuration Examples
Port

Use

Command (on HP VLAN menu)

A

Access port for VLAN 1

VLAN 1 = untagged
VLAN 2 = NO

Access port for VLAN 2

VLAN 1 = NO
VLAN 2 = untagged

Trunk port

VLAN 1 = untagged
VLAN 2 = tagged

B
C
D
E

174

Advanced Installation and Programming

Configuration 2: One external DHCP server for
two VLANs

Figure 18: VLAN Configuration 2
To configure the SX-200 ICP system to use an external DHCP server (for
example, Windows NT server or Windows 2000 server) through the
Layer 2 switch port, you must use Form 47 to disable the controller’s
built-in DHCP server. The local phones and PCs on the SX-200 ICP LAN
will then be able to receive IP addresses from the external server.

175

SX-200 ICP MX Technician’s Handbook

DHCP Server Settings (Example)
The following settings must be programmed in the DHCP server:
• DHCP IP Address Range

• Option 129 (RTC IP)

• Subnet Mask

• Option 130 (IP Phone DHCP Server)

• Option 03 (Router)

• Option 132 (VLAN ID)

• Option 128 (TFTP Server
IP Address)

• Option 133 (Priority)

Table 29 shows the DHCP settings programmed for this configuration.
See “Configuring a Windows 2000 DHCP server” on page 178 for
information on programming SX-200 ICP DHCP settings on a Windows
2000 DHCP server.
Table 29: DHCP Server Settings for Configuration 2 & 3 Examples
DHCP Server on VLAN 1
(IP: 10.10.10.2)
Setting

Scope 1

Scope 2

DHCP

10.10.10.10 to 10.10.10.100

20.20.20.10 to 20.20.20.100

Subnet

255.255.255.0

255.255.255.0

Opt.03

10.10.10.251

20.20.20.251

Opt. 128

20.20.20.1

20.20.20.1

Opt. 129

20.20.20.1

20.20.20.1

Opt. 130

MITEL IP PHONE

MITEL IP PHONE

Opt. 132

2

2

Opt. 133

6

6

For information on programming the controller IP address and DHCP
settings, see page 178.
Layer 2 Switch Settings (Example)
See “Layer 2 Switch Settings (Example)” on page 174.

176

Advanced Installation and Programming

Configuration 3: Router on a Stick

Figure 19: VLAN Configuration 3
DHCP Server Settings (Example)
See Table 29, “DHCP Server Settings for Configuration 2 & 3 Examples,”
on page 176.
See “Configuring a Windows 2000 DHCP server” on page 178 for
information on programming SX-200 ICP DHCP settings on a Windows
2000 DHCP server.
Layer 2 Switch Settings (Example)
See “Layer 2 Switch Settings (Example)” on page 174.

177

SX-200 ICP MX Technician’s Handbook

Programming the controller IP address and DHCP
settings
The IP address of the SX-200 ICP and its DHCP settings are set at the
factory. Use the following procedure if you need to change them.
To change the controller’s IP address and DHCP settings:
1. Establish a serial connection to the Maintenance port on the
SX-200 ICP Controller (see page 82 for instructions).
2. Log in to the CDE application.
3. In Form 47 (IP Networking), Subform 01 (SYSTEM IP)
-

Enter values for IP ADDRESS, IP NETMASK, IP GATEWAY, and
other settings as required.

4. Press ENTER.
5. In Subform 02 (DHCP SERVER)
-

Enter the required values. See the SX-200 ICP Technical
Documentation for information on values to use.

-

To disable the controller’s DHCP server, press the DISABLE
softkey; press ENABLE to re-enable it.

6. Press ENTER.
7. Reset the system (see page 197 for instructions).

Configuring a Windows 2000 DHCP server
You can modify a Windows 2000 DHCP server to support IP Phones. A
DHCP server must be configured to support the IP Phones for each
subnet. The following items must be configured:
•

TFTP Server IP address (system IP address of the SX-200 ICP)

•

IP address of the RTC card

•

Mitel tag “MITEL IP PHONE”

To modify a Windows 2000 DHCP Server:
1. On the Start menu, point to Programs, then Administrative Tools,
and click DHCP.
2. Highlight the Server name and point to Action, then click Set
Predefined Options.

178

Advanced Installation and Programming

3. In the Predefined Options and Values window, click Add.
4. In the Option Type window, set the following:
-

Name: IP phone TFTP Server IP Address

-

Type: IP Address

-

Code: 128
Click OK.

-

Value: enter the system IP address of the SX-200 ICP, then click
OK.

5. In the Predefined Options and Values window, click Add again.
6. In the Option Type window, set the following:
-

Name: RTC IP Address

-

Type: IP Address

-

Code: 129
Click OK.

-

Value: System IP Address of SX-200 ICP
Click OK.

7. In the Predefined Options and Values window click Add again.
8. In the Option Type window, set the following:
-

Name: IP Phone DHCP Server
Type: String
Code: 130
Click OK.
Value: MITEL IP PHONE.
Click OK.

If you are using VLANs, do ALL of the following steps. If you are not using
VLANs, do steps 13 to 18 and step 21
9. In the Predefined Options and Values window click Add again.
-

Name: VLAN ID

-

Type: Hex LONG (32 bit word)

-

Code: 132
Click OK.

-

Value: enter a numeric value for the VLAN.
Note: The server will automatically convert the numeric value to Hex.

179

SX-200 ICP MX Technician’s Handbook

10. (Optional) In the Option Type window, set the following:
-

Name: Priority

-

Type: Hex LONG

-

Code: 133.
Click OK.

-

Value: enter a value from 1 to 7; Mitel recommends 0x6.
Click OK.
Note: The server will automatically convert the numeric value to Hex.

11. Highlight the Scope which contains the IP range for the IP Phones and
select Scope Options.
12. In Action, click Configure Options.
13. In the General window, select option 003 Router and enter the IP
address of the default Gateway and then click Add.
14. Click OK.

180

Advanced Installation and Programming

Networking Mitel IP-PBXs
IP trunks allow you to interconnect multiple Mitel SX-200 ICP, SX-200 IP
Nodes and 3300 ICP systems in a Wide Area Network (WAN). The IP trunks
carry voice and signal messages through the Ethernet switch to the WAN.
The SX-200 ICP MX supports up to 30 IP trunks on a single “virtual” IP
Trunk card programmed in Bay 1, Slot 6.
Notes:
1. The SX-200 ICP supports end-node functionality only, which
means it can be connected to no more than one other node in
the network.
2. This configuration requires dedicated, managed links to the
Internet and is intended for larger implementations. For smaller
implementations, cable or DSL links can be used if the IP trunks
are carried within IPSec VPN tunnels with traffic shaping
features. The Mitel 6042 Managed VPN is recommended.

Figure 20: IP Trunking Example

181

SX-200 ICP MX Technician’s Handbook

SX-200 ICP Programming
1. Form 48, Voice Networking
-

Enter the IP Node Number and IP Address of each IP-PBX and
specify the maximum number of calls allowed to each.
Notes:
1. MAX CALLS must be greater than zero (the default); otherwise,
no calls are allowed to the node.
2. Each IP-PBX in the network must be assigned a unique IP Node
Number, which can be any number in the range 1 - 255.

The example below shows the Form 48 programming for a network of
three IP-PBXs. Each IP-PBX (node) has a unique IP Node number that
all the other IP-PBXs must have in their programming. The local site is
always Bay 1; the other sites have no Bay association.

2. Form 03, COS Define
-

-

Enable the following COS options
-

801, Incoming Trunk Call Rotary

-

802, Limited Wait For Dial Tone

-

811, ANI/DNI/CLASS Trunk

It is also recommended that you enable COS option 702 to prevent
calls from being denied access to trunks when the SMDR output is
stopped. If you want to capture incoming SMDR, enable COS
options 806 and 814.
Note: COS number 7 has the default IP Trunk settings.

182

Advanced Installation and Programming

3. In Form 04, System Options/System Timers, enable option 86, PRI
Card - QSIG, to allow Calling Name and Number to be transmitted
over IP trunks.
4. In Form 13, Trunk Circuit Descriptors
-

Set a descriptor to T1 E&M in the Options subform. Descriptor 7 in
the default database has the correct settings for IP trunks. If
selecting another descriptor, set options to the default values,
except:
set Incoming Start Type to WINK
set Outgoing Start Type to WINK
set QSIG Supplementary Services to YES
set DTMF to NO.

5. Form 15, Dial-in Trunks
-

In the CDN field, enter the descriptor number that defines the T1
E&M trunk specified in Form 13.

6. Form 16, Trunk Groups
-

All IP Trunks must be programmed in the same group. To avoid
collisions with incoming IP trunk calls, enter the trunks into the
group in the opposite order that the far end has them entered.

7. Form 23, Route Definition
-

Program route definitions

-

In the Show IP subform, specify the routes of IP Trunk Groups.

8. If the connection to the PSTN is through embedded PRI (Dual T1/E1
Framer or T1/E1 Combo module), program Calling Party Number
(CPN) substitution in the following Forms
-

Form 54, Calling Party Number
Form 19, Call Rerouting Table
Form 22, ARS: Modified Digit Table
Note: In Form 22, for all SX-200 ICP controllers in the network, program a
modified digit entry with CPN enabled for external calls (calls destined to the
PSTN through the embedded PRI). Program another entry with CPN disabled
for internal network calls.

9. If you have not already done so, program the following Forms:
-

Form 26, ARS: Digit Strings.

-

Form 22, ARS: Modified Digit Table.

183

SX-200 ICP MX Technician’s Handbook

Uniform Numbering Plan
Optionally, you can configure the nodes in your network with a uniform
numbering plan. For example, you can program nodes A, B, and C to
share extensions 1000 to 1999.
1. Form 13, Trunk Circuit Descriptors
-

Set Present Node ID over IP Trunking to YES in the Options
subform.

2. Form 02, Feature Access Codes
-

Program the Node ID (Feature 34).

3. On each node, program ARS leading digits containing node numbers
for all other nodes in the network. This eliminates the need for users
to insert digits when they return external calls from other nodes.

184

Advanced Installation and Programming

Programming Unified Messaging
The Unified Messaging feature package enables the SX-200 ICP to
manage e-mail messages using SMTP (Simple Mail Transfer Protocol)
and/or IMAP (Internet Message Access Protocol). Mitel’s implementation
of IMAP is known as Standard Unified Messaging.

Requirements
•

MOSS Option 126, Email Messaging.

•

Embedded voice mail for forwarding of voice mail to e-mail.

•

Advanced certification for data networking.

•

For SMTP, each user needs an account on an SMTP e-mail server.
The server can be yours or one belonging to your Internet Service
Provider (assumes that the SX-200 ICP is connected to the Internet).

•

For IMAP, each user needs an account on the Unified Messaging
blade installed in the 6000 MAS. Also, the 6000 MAS must be
programmed to interact with the SX-200 ICP.
Note: E-mail notification only works with SMTP e-mail servers capable of
forwarding emails.

Programming SMTP
Programming the SMTP client
1. Form 04, System Options/System Timers
-

Enable System Option 126, Email Messaging.

-

Program System Option 81, Enter offset from GMT (+/-hh:mm).
Enter the difference in hours and minutes between the time zone
that the SX-200 ICP is in and Greenwich Mean Time (GMT).

-

(Optional) Enable System Option 137, Mark SMTP Forwarded
Voicemails as Read. If enabled, messages change from "new" to
"read" state when forwarded. Otherwise, they remain in their
original state (i.e, a "new" message will remain "new" after
forwarding). Only "new" messages flash user's MWI lamp.

185

SX-200 ICP MX Technician’s Handbook

2. Form 47, Subform 01, System IP,
-

Enter a valid domain host name that is registered in your DNS or
listed in the Hosts file of the SMTP e-mail server. The host name
must be 49 characters or fewer and in the format aaa.zyz.com—for
example, SX200icp.xyz.com.

3. Form 49, Voice Mail Options,
-

Enter the IP address of the SMTP server.

-

If authentication is required, enter the SMTP server username and
password.

Programming to send voice mail and Record a Call messages to e-mail
1. Complete the SMTP programming described above.
2. Form 50, Mailboxes
In the Email subform, select a mailbox, then select a forwarding option:
-

MANUAL FWD: Allows the user to forward voice messages to e-mail
using a telephone. The messages are saved in the user's mailbox.

-

MAN FWD DEL: Allows the user to forward voice messages to
e-mail using a telephone. After the messages are sent, they are
deleted from the user's mailbox.

-

ALWAYS FWD: Causes the system to forward all of the user's
voice messages to e-mail. The messages are saved in the user's
mailbox.

-

ALL FWD DEL: Causes the system to forward all of the user's voice
messages to e-mail. After the messages are sent, they are deleted
from the user's mailbox.

Enter the e-mail address for voice messages.
(Optional) Press SHOW MORE and enter the e-mail address for
Record a Call messages. If no address is entered, Record a Call
messages are sent to the e-mail address for voice messages.
Note: The user can update the forwarding option by entering a telephone
command. The E-Mail subform of Form 50 displays the current forwarding option.

186

Advanced Installation and Programming

Example voice mail forward to e-mail message (SMTP)
------------------------------------------------------------------From: 4105@sx200.mitel.com
Sent: Friday, May 09, 2004 10:03 AM
Subject: Voice mail Message
------------------------------------------------------------------This email contains a voice message.
Double click on the attached file to listen.
"Part(s): 2.001.4107.wav audio/basic 154.89 KB"

Note: The Subject and body are in the language of the message recipient's
voice mailbox—extension 4107 in the example—as programmed in Form 50.

Programming to send logs, alarms, and E911 notifications to e-mail
1. Complete the SMTP programming described above.
2. Form 52, Email
-

Enter the e-mail address(es) for system logs, alarms, and E911 call
notifications.

-

In the COMMENTS field, enter information to help in the
identification of the 911 caller's location—see example below.

Example E911 notification
-------------------------------------------------------------------------------From: E911@SX200.xyz.com
Sent: Friday, May 09, 2004 10:03 AM
Subject: E911 Caller: R.Smith, 3702 4th Fl Stat A3
-------------------------------------------------------------------------------Location: 350 Legget Dr, Kanata, ON
6 story building, across from big parking lot

The information after the extension number in the Subject Line of the
message is from the Comments field in Form 09 and only appears in the
e-mail if the comment begins with “@”. The language of the message is the
DEFAULT LANGUAGE programmed in Form 49, Voice Mail Options.
The Location portion comes from the Comments entered in Form 52.
The call is also recorded in the Maintenance logs and appears as follows
(for example):
2003-OCT-12 10:40:42 IP LINE CARD 01 01 05 01 Ext 106
Called 911 Alarm Code = 17

187

SX-200 ICP MX Technician’s Handbook

3. Test the setup by sending an alarm, an E911 notification, and a log to
e-mail. The messages for these events should be sent to the correct
e-mail address. (Disconnect the system from the PSTN while testing
E911.)

Programming IMAP (Standard Unified Messaging)
Programming the IMAP client
1. Form 04, System Options/System Timers
-

Enable System Option 126, Email Messaging.

-

(Optional) Enable System Option 137, Mark SMTP Forwarded
Voicemails as Read. If enabled, messages change from "new" to
"read" state when forwarded. Otherwise, they remain in their
original state (i.e, a "new" message will remain "new" after
forwarding). Only "new" messages flash user's MWI lamp.

2. Form 49, Voice Mail Options
-

Enter the IP address of the IMAP server.

Programming voice mail to e-mail forwarding
1. Complete the IMAP programming above.
2. Form 50, Mailboxes
-

In the Email subform, select a mailbox in the FWD column, then
press the UNIFIED softkey.
Note: Configure user account information, including e-mail addresses and
extension numbers, in the 6000MAS.

Example voice mail forward to e-mail message (IMAP)
------------------------------------------------------------------From: 106 
Sent: Tuesday, April 13, 2004 10:03 AM
To: 107
Subject: Voicemail message from 106 
------------------------------------------------------------------This e-mail contains a voice message.
Double click on the attached file to listen.

188

Advanced Installation and Programming

Programming the 6000 MAS to support IMAP
In the 6000 MAS Server Manager web interface:
•

•

On the Standard Unified Messaging panel,
-

enable the application

-

enter the IP address of the SX-200 ICP

-

enter the system ID (from Form 04, Option 101) of the SX-200 ICP

On the Users panel, select Add user account and complete the form.
Make sure the extension number matches the mailbox number
programmed in the SX-200 ICP, and the password matches the value
programmed in the user’s e-mail client. Repeat for each new user.
Note: When adding a user account to the 6000 MAS, enter the extension
number in the last portion of the Phone number field. See the 6000 MAS
documentation for details.

189

SX-200 ICP MX Technician’s Handbook

190

Chapter 5

Routine Maintenance

SX-200 ICP MX Technician’s Handbook

192

Routine Maintenance

Is the System Healthy?
System health checklist
 LEDs on controller and expansion units are the correct color
 Internal and external calls can be made from IP phones and DNIC and
ONS sets
 Voice mailboxes are accessible
 Users have user guides for their phones
 Database is backed up

193

SX-200 ICP MX Technician’s Handbook

Checking the System
1. Check the controller and expansion units. Ensure that all LEDs
indications are correct. See “Checking the System LEDs” on
page 241.
2. Make internal and external calls from the IP phones and analog sets.
3. Call into the system on all line types and ensure that incoming calls
ring (if programmed) the correct destination.
4. Review voice mail programming. Make calls to phones and check that
they forward to voice mail.
5. Ensure the external call forwarding permissions are set correctly.
6. Ensure that remote system access is set up if you plan to perform
remote programming. See “Secure Telnet Connection to the
controller” on page 83.
7. Ensure that you have made recent backups. See “Performing
Backups” on page 203.

194

Routine Maintenance

Installing FRUs
Only persons who have successfully completed a Mitel Installation and
Maintenance training course for the SX-200 ICP should perform removal
and replacement procedures.
WARNING:INSTRUCTIONS MUST BE FOLLOWED
EXPLICITLY WHEN THEY INVOLVE WORK WITH AND
CHANGES TO THE PRIMARY POWER SUPPLY OF THE UNIT.

Precautions
Observe the following precautions when working on the system,
particularly when handling PCB cards or using test equipment to measure
voltages.
•

When installing or replacing PCB cards turn power off, but maintain
the ground connections to the equipment. Power must be OFF when
inserting or removing cards. These cards are identified with
appropriate warnings on their faceplates.

•

Always wear an antistatic wrist strap when handling printed circuit
cards. Handle PCB cards only by the edges and avoid contact with any
exposed electrical connections. When removing a new card from its
package, touch the package to the cabinet frame first to release any
static voltage buildup, prior to removing the card and inserting it into
the equipment.

•

Conductive packages (antistatic packaging) should be grounded prior
to opening them to remove the contents, and similarly grounded prior
to placing a card in the package. Place suspected faulty cards in
conductive packages to prevent further possible damage to the cards.
Cards that are not correctly packed in antistatic packaging when
returned will not be covered by any warranty.
Use proper fitting Phillips screwdrivers (#1 or #2) to prevent
damaging components and fasteners.

195

SX-200 ICP MX Technician’s Handbook

Power Down System
The following chart describes system power down procedures.
Table 30: System Power Down
Step
1.

Action
Power Down the controller
•

2.

Disconnect the power cord from the
controller.

Power Down the NSU or ASU
•

3.

Comments

Disconnect the power cord from the
NSU or ASU.

Power Down Peripheral Cabinets
•

Unlock and open door.

•

Turn off Bay Power Supply switch
and remove cabinet line cord from
the wall outlet.

The system is now properly
powered down.

Power Up System
The following chart describes system power up procedures.
Table 31: System Power Up
Step

Action

1.

Plug the controller power cord
into the wall outlet.

2.

Plug the NSU and ASU (if
installed) line cord into the wall
outlet.

3.

Plug the Peripheral Cabinet (if
installed) line cord into the wall
outlet. Turn on Bay Power
Supply switch.
Replace any covers or barriers
that were removed previously.
Close and lock the door.

196

Comments

The system is now properly powered
up, and its door is closed and locked
to prevent unauthorized access to
equipment.

Routine Maintenance

System Reset
The controller can be reset by:
•

pressing the Reset button on the front panel

•

using the RESTART_SYSTEM command from the Maintenance terminal

•

powering the controller down then back up

When the system is reset, it stops all call processing activity, runs
initialization tests. It also reloads software from the external CompactFlash
card if it detects that the card was removed, and then reinserted.
CAUTION: Resetting the system drops all calls in progress. If a
reset is required, do it during periods of low or no call traffic.

System Shutdown
A System Shutdown is required before moving the controller or replacing
hardware in it. Shutdown terminates all calls (except calls between IP
phones or calls carried on IP trunks) and disables the serial and IP
interfaces.
CAUTION: The following procedure takes the system out of
service.
To shut down the system:
1. Log into the Maintenance Terminal (serial connection only) and begin
a Maintenance session.
2. Press the following softkeys:
RE_START
SHUTDOWN
ENTER
After entering the command, wait for this message to display: "System
shutdown complete." Then, unplug the power cord.
To return the system to service:
•

Unplug it and plug it in again, or press the Reset button.

197

SX-200 ICP MX Technician’s Handbook

Re-initializing the Controller
Re-initializing the controller re-installs the system software and database.
Perform a re-initialization to recover from a failed attempt to upgrade the
system software or to return an unstable system to a known state.
You can re-initialize the controller two ways:
1. Re-install the software and a new, or previously backed-up database,
from the external CompactFlash card. For instructions, see “Installing
Software Using an External CompactFlash Card (Optional Initial
Install)” on page 35
2. Use an FTP server to download the software and database to the
controller. For instructions, see “Upgrading by FTP” on page 209.
IMPORTANT: Re-initializing a working system with a database
that has different IP addressing information than the database it is
replacing will force the IP Phones to reboot. The phones take 10 to
15 minutes to return to service once the system is re-initialized.

198

Routine Maintenance

Replacing the Hard Drive or CompactFlash
Use this procedure to replace faulty internal media. To upgrade the media
in a working system, follow the procedure on page 46, “Installing a hard
drive.”
Note: Use Mitel-provided CompactFlash cards and hard drives only;

those obtained elsewhere are not supported.

To replace the hard drive or internal CompactFlash
1. Remove the external CompactFlash card, if inserted.
2. Unplug the power cord from the controller.
3. Remove the cover.
4. If replacing the CompactFlash card, remove it, install the new one, and
then skip to step 6.
5. If replacing the hard drive,
a. Unplug the ribbon cable and the power cable from the old hard drive.
b. Remove the old hard drive by unfastening the four small border
screws. Keep the screws.

c. Replace the drive with the new one.
Note: Ensure that the jumpers on the new drive are set to the Master
setting.

d. Connect the ribbon cable and power cable to the new hard drive.

199

SX-200 ICP MX Technician’s Handbook

6. Replace the cover.
7. Restore power to the controller.
8. Perform an Initial (CompactFlash Card) installation from the software
CD; see page 35 for instructions.
Note: When prompted for a database, select Custom to install a backup of
the original database (if available).

Replacing the Analog Main Board
1. Unplug the power cord from the controller.
2. Remove the top cover.
3. Remove the front panel.
4. Disconnect the three power supply connectors.
5. Remove the ribbon cable by flipping up the clip on the connectors at
each end of the cable as shown in the following figure.

200

Routine Maintenance

6. Remove the internal flash card as shown in the following figure.

7. Remove the four standoffs and two screws as shown in the following
figure.

201

SX-200 ICP MX Technician’s Handbook

8. Remove the two screws at the back of the unit as shown in the
following figure.

9. Remove the Analog Main Board.
10. Insert the new Analog Main Board.
11. Re-attach the two screws at the back of the unit.
12. Re-attach the two screws and the four standoffs.
13. Replace the flash card.
14. Replace the ribbon cable and snap the clips at both ends in place.
15. Replace the power supply connectors.
16. Snap the front panel back in place.
17. Replace the top cover.

Other FRUs
To replace the following, follow the installation procedure provided on the
page indicated.
•

Analog Option Board, see page 39

•

DSP Module, see page 41

•

Dual FIM Module, see page 43

•

Quad CIM Module, see page 44

•

Dual T1/E1 Framer Module, see page 45

•

Stratum Clock Module, see page 48

202

Routine Maintenance

Performing Backups
Backing Up a Database
The controller has three databases, one for CDE data, one for voice mail data
(includes configuration, greetings, and user messages) and one for IP
networking settings. All databases are maintained in flash memory (or on the
hard drive, if installed) inside the controller. An FTP server is required to back
up the databases. For information on setting up an FTP server, see page 75.
Note: Database backups do NOT include log files and trap files. Mitel
Technical Support may request these files should you call for assistance; see
““Sending Logs and other System Files to an E-mail Address or FTP Server”
on page 233” for more information.

It is recommended that you back up the database:
•

after the system is first installed and the database is set up

•

after changes have been made to the database

•

before any software upgrades.

Before starting the backup, ensure that the FTP destination directory is
writable (i.e., not read-only). Also, check that the FTP server IP address,
username, and password in Form 47 are correct.
To back up the database:
1. Log in to the Maintenance Terminal (direct, secure Telnet, or SX-200
ICP Web Interface) and begin a Maintenance session.
2. Press
SYSTEM
DATABASE
BACKUP
FTP_SERVER
FULL or MEDIUM
CONFIRM (enter a a file name)
CONFIRM
FULL backs up everything; MEDIUM excludes voice mail messages.
Full backups are recommended.
Note: Voice mail is unavailable while the backup is progress.

The system creates a backup to the specified FTP home directory.

203

SX-200 ICP MX Technician’s Handbook

Restoring a Database
IMPORTANT: If the IP addressing information in the old and
new (restored) databases do not match, the IP Phones will
reboot. Rebooting begins 10 to 15 minutes after the system
resets (a reset is required following a database restore) and
takes approximately two to three minutes to complete.
Before restoring, check that the FTP server IP address, username, and
password in Form 47 are correct.
1. Log in to the Maintenance Terminal (direct, secure Telnet, or SX-200
ICP Web Interface) and begin a Maintenance session.
2. Press
SYSTEM
DATABASE
RESTORE
FTP_SERVER
ENTER
CONFIRM
The system prompts you for the file name.
3. Enter the file name.
4. Press CONFIRM.
After the database file is restored, the system automatically resets and
reboots.

204

Routine Maintenance

Installing an Alternate Database
The software CD has two databases on it that you can use instead of the
factory-installed default database. One is blank except for the IP settings in
Form 47 which are the same as those in the default database; the other is
for use with Premier Business systems. Another that has four-digit extension
numbers is available on Mitel Online. You can also install databases that
were programmed on other systems and backed up to a file.
To install an alternate database either:
•

Re-install the system software and the required database to a
CompactFlash card, and then use the card to re-initialize the
controller. For more information, see “Installing Software Using an
External CompactFlash Card (Optional Initial Install)” on page 35.
Or

•

Download the database to the controller via an FTP server.
Notes:
1. To avoid MOSS option conflicts, install the Premier database
BEFORE enabling the MOSS options.
2. Advanced certification is required to install a Premier Business
system.

Installing an alternate database via FTP
Before beginning the installation, Check that the FTP server IP address,
username, and password in Form 47 are correct.
1. Establish a connection between the FTP server and the controller
either through the Layer 2 switch or by connecting directly to the LAN
port on the controller.
2. Copy the required .db file to the FTP server’s home directory.
3. Follow the instructions on page 204 to restore the database to the
controller.

205

SX-200 ICP MX Technician’s Handbook

Upgrading the System Software
You can upgrade system software either from the external CompactFlash
card or by FTP, unless upgrading from a Release 1.x system. The internal
media in 1.x systems require repartitioning, which can only be done with a
CompactFlash card that has an “Initial Installation” software load.
Upgrading does not alter the currently installed database.
Release 1.x systems upgraded to Release 2.0 or later no longer require
that the external CompactFlash remain in the controller at all times.
Note: De-program phantom bays programmed on the Release 1.x

system before migrating to Release 2.0 or later.

Upgrading from Release 1.x to Release 2.0 or later
The recommended procedure for upgrading Release 1.x systems is as
follows:
1. Back up the database to an FTP server. See page 203 for instructions.
2. Unplug the power cord from the controller.
3. Remove the external CompactFlash.
4. Run the Initial [CompactFlash card] Installation from the SX-200 ICP
software CD-ROM. See page 35 for more detailed instructions.
5. Insert the CompactFlash card into the slot on the front of the controller.
IMPORTANT: Use a Mitel-supplied 256 MB CompactFlash card.
DO NOT partition the card and DO NOT copy files to it before
proceeding with the software installation.
6. Power up the controller.
7. Wait for the CompactFlash status LED to turn GREEN, and for the
phones to come up, indicating that the upgrade is complete.
8. Remove the CompactFlash card.
9. Update the IP settings to enable the database to be restored by FTP.
10. Restore the database. See page 204 for instructions.
After the database file is restored, the system automatically resets and
reboots.
11. To prevent unnecessary alarms, revise the Alarm Thresholds in
Maintenance and check the bay number assignments in Form 53.

206

Routine Maintenance

Upgrading from the External CompactFlash Card
(Release 2.0 or later)
WARNING:THE UPGRADE PROCEDURE WILL INSTALL NEW
SOFTWARE IN THE CONTROLLER.
Installer's PC requirements
•

Windows NT 4.0, Windows 98, Windows 2000, Windows XP operating
system running an FTP server.

•

For serial connections, a VT100 terminal emulator (HyperTerminal)

•

For remote or LAN-based connections, a secure Telnet client that
supports SSL/TLS (Mitel Telnet client recommended), or a web
browser to access the SX-200 ICP Web Interface

•

A serial connection to the controller Maintenance port and/or a
Network Interface Card (NIC) connected to the IP network

•

A CompactFlash Card Reader/Writer

•

256M CompactFlash card (use Mitel-supplied card only).

•

(Optional) System Option 109 - Remote Software Download in Form 04.
Note: Windows 2000 users must clear the browser cache.

You also need
•

The IP address of the controller (default 192.168.1.2)

•

The system software CD or access to the appropriate online resource.
Note: A typical upgrade requires approximately five minutes to complete
once the new software is installed and the system rebooted. Add five minutes
more if installing additional voice mail language files and another 10 minutes
if the upgrade includes a new load of software for the Analog Main Board.

To upgrade the system from the CompactFlash card
1. Remove the external CompactFlash card from the controller (if
installed).
2. Insert the CompactFlash card into the CompactFlash Reader/Writer.
IMPORTANT: Use a Mitel-supplied 256 MB CompactFlash card.
DO NOT partition the card and DO NOT copy files to it before
proceeding with the software installation.

207

SX-200 ICP MX Technician’s Handbook

3. Insert the system software CD-ROM into the PC or access the file online.
4. Run SX200ICP_SETUP.EXE from the CD.
5. Select Local Upgrade [Flash Card] Installation, then click Next.
6. Select languages for voice mail prompts if applicable. The default is
English and is not selectable.
7. Select the CompactFlash Reader/Writer drive.
8. Select Format to format the CompactFlash card, then click Next.
Note: When formatting the CompactFlash card, select FAT as the file system.

9. Click Finish when prompted.
10. Wait until the computer completes writing to the CompactFlash card
before ejecting it.
Notes:
• To avoid ending the writing operation before it finishes, DO NOT
click STOP prior to EJECT.
•

Certain PC CompactFlash readers have problems with cards
larger than 128M. They report that copying is complete when in
fact not all the files have been copied. If in doubt, eject the card,
re-insert it, and then use Windows Explorer to confirm that all 37
files (64 if a second language for voice mail was installed) are
present.

11. Remove the CompactFlash card from the Reader/Writer and insert it
into the card slot on the front of the controller.
12. Log into the Maintenance Terminal and begin a Maintenance session.
13. Press
SYSTEM
RE_START
RESET_SYSTEM
The system boots from the CompactFlash card and installs the new
software. Installation is complete when the phones are up and the LED
next to the card slot turns green.
14. When prompted, log into the Maintenance Terminal in CDE mode and
program all the purchased options from the MOSS sheet. (This step is
not usually required for a software upgrade.)

208

Routine Maintenance

15. Remove the CompactFlash card from the controller when the LED
adjacent to the card slot turns green.

Upgrading by FTP
Before beginning the upgrade, check that the SX-200 ICP is programmed
with the required FTP information in Form 47, Subform 01 (see “Setting up
an FTP Server on a Maintenance PC” on page 75. Also, verify that the
following additional requirements have been satisfied:
•

existing database is backed up to the PC (for instructions, see
page 203)

•

Remote Software Download option (System Option 109 in Form 04)
has been purchased and enabled

•

external CompactFlash card is inserted in the SX-200 ICP (release 1.x
systems only)

The upgrade takes about 3-4 minutes depending on the speed of the FTP
connection. Double the time if installing additional languages for voice mail
prompts.
To upgrade the SX-200 ICP Controller software from an FTP server:
1. Run SX200ICP_SETUP.EXE from the software CD or on-line source.
2. Select Remote Upgrade (FTP) Installation, and then click Next.
3. Select languages for voice mail prompts if applicable. The default is
English and is not selectable.
4. Select the FTP server home directory, then click Next twice to begin
the installation.
5. Click Finish when prompted.
6. Log in to the Maintenance Terminal (direct, secure Telnet, or SX-200
ICP Web Interface) and begin a Maintenance session.
7. Press
SYSTEM
DATABASE
UPGRADE_SW
CONFIRM
8. When prompted, press ENTER to begin the upgrade.
9. If the upgrade failed, consult the Maintenance Logs for the cause.

209

SX-200 ICP MX Technician’s Handbook

Upgrading the NSU or PRI Card Software
Use the IMAT application to upgrade the software for a PRI card or an
NSU. For more information about using IMAT, refer to “IMAT
Programming” on page 117.
To upgrade an NSU or PRI card to a new version of software or
re-install the software:
1. Ensure that the NSU or PRI card is running by checking its status
LEDs.
2. Connect a computer to the RS-232 serial port of the NSU or PRI card.
3. Run IMAT.
4. Click on File -> Connect to connect to the NSU or PRI card.
5. Download the software from Mitel Online or insert the software
CD-ROM in the computer's CD-ROM drive.
6. Click on Maintenance -> Software Upgrade and proceed with the
software upgrade or re-installation.
7. Click on Maintenance -> Remote Site Reset to reset the NSU or PRI
card.

210

Routine Maintenance

Migrating an SX-200 EL/ML to an SX-200 ICP MX
Except for the parts in the table below, most of the EL/ML system,
including the customer database, is preserved in the migration to the
SX-200 ICP MX.
Table 32: Retained and Surplus Parts
Retained Parts

Surplus or Unsupported Parts

main cabinet (becomes a peripheral bay) control card in main cabinet
peripheral cabinets

SPINE Bays

customer database

IP Nodes

peripheral interface cards and modules

Control Dual and Triple FIMs/CIMs

telephones and other peripherals

ISDN Gateways
COV cards/COV Vmail
SUPERSET 3 and 4 telephones
Datasets for PMS and ACD monitors

Notes:
1. This migration procedure will work only for an MX controller and
not for a CXi controller.
2. An SX-200 LIGHT system must upgrade to an SX-200 EL/ML
(LW, 19.3.2 or later) before migrating to an SX-200 ICP MX.
3. Mitel Express Messenger (MEM) data (programming, greetings
and messages) are not included in the migration. If MEM is
retained, MWI will not be lost. If you continue to use the MEM
card, the database will remain operational provided that you
enable System Option 98 (Support 3DN, 4DN and 400 series
Set Types).
4. Call logs and callback requests are lost in the migration.
5. The IP bay (i.e., the controller) is bay number 1 by default. It
becomes bay number 8 following the migration. All references
in documentation are to the default.
6. The SX-200 ICP supports a maximum of 30 IP trunks. If Option
115 (Maximum IP Trunks) in Form 04 is programmed with more
than the maximum, only the first available 30 IP trunks will function.
7. Migration causes phantom bays on the SX-200 EL/ML to become
peripheral bays on the SX-200 ICP. You must manually
re-program these bays as phantoms in Form 53.

211

SX-200 ICP MX Technician’s Handbook

Parts Required
•

SX-200 ICP Release 2.0 software or later

•

Peripheral FIM Carrier (PFC) or Peripheral CIM Carrier (PCC) for the
SX-200 cabinets.

•

Fiber Interface Module (FIM) or Cable Interface Module (CIM) with
appropriate connector cables for the SX-200 ICP.
Note: The SX-200 ICP supports 1KM, 5KM, and 14KM FIMs.

Preparations
Before starting the migration,
•

survey the existing EL/ML hardware to determine any potential
configuration issues such as unsupported devices.

•

ensure that there are enough FIMs or CIMs to connect the EL/ML
cabinets.

•

if the SX-200 EL/ML has T1 or PRI trunks, install a Stratum 3 clock in
the SX-200 ICP

•

compare MOSS sheets for both systems to ensure that sufficient bays
have been purchased (System Option 133 - TDM Bays). Option 102
(Feature Level) of the SX-200 ICP MOSS sheet must be set to 6.
Option 98 (Support 3DN, 4DN and 400 series Set Types) must be
enabled if 400 series telephone sets or some 3rd-party DNIC voice
mail systems are being used.

Migration Procedure
A typical migration requires approximately one hour to complete.
To migrate an SX-200 EL/ML to an SX-200 ICP MX:
1. Back up the database on the SX-200 EL/ML using Kermit.
2. Print CDE Forms 1 and 47 from the EL/ML for reference during
programming.
CAUTION: The following step takes the system out of service.
3. Power down the SX-200 EL/ML control cabinet and peripheral
cabinets.

212

Routine Maintenance

4. Install the SX-200 ICP MX and optional modules (Stratum 3 clock,
Quad CIM, Dual FIM, Dual T1/E1 Framer, etc.).
5. Power up the SX-200 ICP MX.
6. Restore the SX-200 EL/ML database to the SX-200 ICP using Kermit
over the serial port.
After the database file is restored, the system automatically resets.
7. Phantom bays on the SX-200 EL/ML become peripheral bays on the
SX-200 ICP. Re-program these bays as phantoms in Form 53.
8. SPINE Bays or IP Nodes are no longer supported and will be
converted to phantom bays. In CDE, reprogram any SPINE or IP Node
bays as follows:
-

In Form 53, add new bay numbers for each SPINE or IP Node.

-

In Form 09, move each set on the SPINE bay to a PER Node and
each set on the IP Node to the IP Bay.

-

Delete all SPINE Bay and IP Node device assignments in Form 18,
Miscellaneous System Ports.

-

Delete each trunk on the SPINE Bay and IP Node and reprogram
on the PER Node Bay and IP Bay respectively.

-

Remove ARS programming for IP Nodes in Forms 26 (including
subform), 22, and 23.

-

In Form 48, modify all IP Node programming.

9. In Form 53, assign the PER Bays to CIM or FIM ports.
10. In Form 04, enter the Mitel Options Code (MOC) and Mitel Options
Password (Option 100). Set all other options as required.
11. Reset the system (if prompted).
12. In Form 47, enter the IP networking information recorded in step 2.
Note: Voice Compression in Form 47 for the IP Node is a System

Option in Form 04 (Option 120, Number of Compression Resources)
in the SX-200 ICP.

13. (Optional) Program the embedded voice mail system with Mitel
Express Messenger information (if installed in the EL/ML) or, if the
MEM card is still being used, enable System Option 98 (Support 3DN
and 4DN Set Types).

213

SX-200 ICP MX Technician’s Handbook

14. Disconnect the fiber cables from the EL/ML control cabinet. Label the
Tx and Rx cables, identify the Bay that the cables connect to, and label
the front of the SX-200 ICP MX controller to ensure that connections
are made to the proper bays.
15. Remove the main control card from the EL/ML control cabinet.
16. Install the required peripheral CIM or FIM cards into the EL/ML
cabinet(s).
17. Remove all CIM and FIM triple modules from the SX-200 EL/ML
control cabinet.
18. Connect all bays to CIMs or FIMs.
19. Power up the EL/ML cabinet(s).
Note: A system with a BCC III may take as long as 20 minutes to

come up following the upgrade. Subsequent reboots will not incur
this delay.

20. Verify that the migration succeeded by placing calls to and from sets
connected to the Peripheral Cabinet(s). Test the voice mail system by
leaving, retrieving, and deleting messages. Verify that features
function properly, especially call forwarding.
21. Back up the SX-200 ICP database using FTP. (See page 203.)
22. To prevent unnecessary alarms:

214

•

In Maintenance, revise the Alarm Thresholds.

•

In Form 53, check the bay number assignments. If a bay is
assigned a bay number, it must be connected to a physical device;
otherwise, it will generate an alarm. To prevent this problem, move
disconnected bays from physical connections (CIMs and MMCs) to
phantom bays.

Routine Maintenance

Replacing IP Phones
To replace a registered IP phone, you can
•

Replace it and retain all existing programming for that circuit, or

•

Replace it and re-program the circuit.
Note: 5215 and 5010 IP phones will fail to register on a system that

has a Default or Premier database because of the line appearances
programmed on keys 8 and 10—keys that exist on the 5207 but not
on the 5215 or the 5010. To register these phones, first delete the
line appearances in Form 09, or follow the phone replacement
procedure on the next page to delete all key programming.

To replace a registered IP phone and retain all programming
for that circuit:
•

From the phone
-

•

Dial the IP Set Replacement PIN (default ###) followed by the
extension number of the phone.

From the CDE terminal
-

Access Form 09, Desktop Device Assignments.

-

Select the circuit belonging to the IP phone that is to be replaced.

-

Press Show CESID.

-

Press Show MAC.

-

Delete the existing MAC address.

-

Disconnect the phone from the LAN and connect the new phone in
its place.

-

Register the new phone by entering its MAC address in Form 09.

Or
Go to the phone and dial the IP Set Registration PIN (default ***)
followed by the phone’s extension number.

215

SX-200 ICP MX Technician’s Handbook

To replace a registered IP phone and re-program the circuit:
1. Access Form 09, Desktop Device Assignments.
2. Delete the extension number of the IP phone that you want to replace.
WARNING:IF YOU DELETE THE EXTENSION NUMBER OF A
PHONE, ALL PROGRAMMED DATA FOR THAT CIRCUIT IS
DELETED.
3. Assign a new extension number or reuse the old one.
4. Program the features for the IP phone.
5. Register the new phone by entering its MAC address in Form 09.
Or
Go to the phone and dial the IP Set Registration PIN (default ***)
followed by the phone’s extension number.

Restarting IP Phones
Restarting the IP Phones causes them to renegotiate their DHCP settings.
IMPORTANT: Because it takes two or three minutes for the
phones to return to service, limit restarts to after hours.
To initiate a restart:
1. Log in to the Maintenance Terminal (direct, secure Telnet, or SX-200
ICP Web Interface) and begin a Maintenance session.
2. Press the following softkeys:
RE_START
IP_PHONES
ENTER

Upgrading Set Firmware
Upgrade the firmware for SUPERSET™ 4025, SUPERSET 4090,
SUPERSET 4125, and SUPERSET 4150 telephones, only if the revision
on the system is higher than the set revision. The boot code and the
firmware revision levels must be checked.

216

Routine Maintenance

Boot Codes
The SUPERSET boot code must be at revision Boot 3.10 or greater or the
SX-200 system cannot successfully upgrade the set’s firmware.
The boot code appears when a set is first plugged in.
If you attempt to upgrade a set with a boot code lower than 3.10, the
system will erase the set’s firmware and you will not be able to download
the new firmware. The set then becomes unusable.

Firmware Revision Levels
The firmware revision level of the set that you are upgrading must meet the
firmware revision level stated in SYSTEM maintenance. Use the
SET_FIRMWARE STATUS maintenance command to identify the revision
level.

Firmware Commands
Access the firmware commands in the SYSTEM maintenance level and
then choose SET_FIRMWARE to obtain the softkeys to qualify your target
set. See the table below.
.

Table 33: Firmware Commands
Set_Firmware Qualifiers

Result

STATUS

Displays the software revision level the set is
running and whether the set is scheduled for a
download.

DOWNLOAD

Erases and updates the firmware on all specified
sets. The set must be idle and the set’s firmware
revision must be older than the firmware to be
downloaded.

ABORT_DOWNLOAD

Removes specified sets from the scheduled
download.

FORCE_DOWNLOAD

Forces the download to occur even if the set
firmware is newer than the firmware being
downloaded. This command allows a set’s
firmware to be returned to a previous firmware
version when required.

217

SX-200 ICP MX Technician’s Handbook

Measuring LS Trunks
The LS Measurement tool in Maintenance is used to test LS trunks before
putting them into service. The test results determine the settings to
program for optimum audio quality.
Table 34: LS Measurement Tool Tests
Test

Line Quality

Purpose

Measures the loss level and impulse response of the
trunk and recommends Length and Impedance
settings to program in Form 13 (Audio Configuration
Table subform). If Length and Impedance are set to
AUTO in Form 13, the recommended settings are
programmed automatically when the test is run.
The test results are posted to the maintenance logs,
and e-mailed to the address specified in Form 52
(Email).
Line Length Settings: Short, Long, and Extra Long.
The Extra Long setting is only valid with AMB/AOB
LS trunks. It provides additional gain for signals
transmitted from the CO to the ICP but not for signals
transmitted from the ICP to the CO.
Impedance Settings: 600 Ohm, Complex, DSL, and
Impedance A, B, C, and D.
Impedance A can be used to match the controller to
LS lines that have loading coils. Impedance B, C, and
D are the same as 600 Ohm.

Distortion

Measures distortion on the line using an external silence
(balance) termination number. Run this test only when
instructed to do so by Mitel Product Support.

Echo

Measures the echo characteristics of the line using an
external silence (balance) termination number. Run this test
only when instructed to do so by Mitel Product Support.

218

Routine Maintenance

Notes:
1. Run the test in VT100 mode, not TTY (line interface) mode.
2. The test can be run for a single trunk, or for all trunks (three
minimum).
3. The test can be immediately, or scheduled for a later time.
4. Approximate test times:
- Line Quality: 2 min / trunk
- Distortion: 40 min / trunk
- Echo: 5 min / trunk

Running the Line Quality Test
To run the Line Quality test:
1. Form 13 (Trunk Circuit Descriptors)
-

Enter the milliwatt tone and silence (balance) termination numbers
provided by the CO.
Note: If the milliwatt tone number is unknown, program a second trunk

to provide milliwatt tone in Form 13 (Audio Configuration Table
subform). If the silence termination number is unknown, take no
action; the termination will be generated automatically.

2. Switch to Maintenance mode.
3. Press
DIAGNOSTICS
LS_MEASURE
select LINE_QUALITY (for one trunk) or BATCH_QUAL (for all trunks)
Respond to the prompts to run the test.
If the test is successful, the results are sent to the logs and emailed to
the address specified in Form 52 (Email).
4. Switch to CDE mode.
5. Form 13 (Audio Configuration Table subform)
-

Use the recommended settings from the logs to program Length
and Impedance for the trunk(s).
Note: If Length and Impedance are set to AUTO, the settings will be
programmed automatically when the test is run. Refer to the logs to
determine the actual settings for AUTO.

219

SX-200 ICP MX Technician’s Handbook

Running the Distortion Test
Note: This test requires an external silence (balance) termination

number programmed in Subform 13, Circuit Descriptor Options.

To run the Distortion test:
1. Run the Line Quality test and program Length and Impedance for the
trunk in Form 13 (Audio Configuration Table subform)
2. Log into the Maintenance Terminal and begin a Maintenance session.
3. Press
DIAGNOSTICS
LS_MEASURE
select DISTORTION (for one trunk) or BATCH_DIST (for all trunks)
Respond to the prompts to run the test.
The results are sent to the logs and emailed to the address specified
in Form 52 (Email).
4. Forward the test results to Mitel Product Support.

Running the Echo Test
Note: This test requires an external silence (balance) termination

number programmed in Subform 13, Circuit Descriptor Options.

To run the Echo test:
1. Run the Line Quality test and program Length and Impedance for the
trunk in Form 13 (Audio Configuration Table subform)
2. Log into the Maintenance Terminal and begin a Maintenance session.
3. Press
DIAGNOSTICS
LS_MEASURE
select ECHO_TEST (for one trunk) or BATCH_ECHO (for all trunks)
Respond to the prompts to run the test.
The results are sent to the logs and emailed to the address specified
in Form 52 (Email).
4. Forward the test results to Mitel Product Support.

220

Routine Maintenance

Maintenance Commands
Maintenance Port Characteristics
8 bits/1 start/1 stop/no parity.
Baud rates: 300, 600, 1200, 2400, 4800, or 9600 (default).
Maintenance commands do not require the ESC sequence used with CDE
commands.

Telnet Requirements
•

For remote access over a TCP/IP network such as the Internet or the
LAN, both the SX-200 ICP controller and the PC must be connected
to the network. Remote connections require a secure Telnet client that
supports SSL/TLS (Mitel Telnet client version 1.0.0.1 or later
recommended), or a web browser (Internet Explorer 6 or Mozilla
Firefox) to access the SX-200 ICP Web Interface.

•

Host name or IP address of SX-200 ICP controller.

Connect to the controller through TCP port number 2000.

Entering Command Sequences
Maintenance commands are entered by selecting a softkey from a menu,
and then selecting another softkey from the subsequent menu.
Start all maintenance sequences from the Maintenance screen.
Press the DELETE key to delete the most recently entered softkey or
device number.
At the end of a command sequence, press ENTER.
Press the CANCEL softkey at any time to exit the current operation without
committing (saving) any changes, or press the ENTER softkey, when it is
available, to commit changes or initiate an activity.
For example, to show time:
1. Select SYSTEM from the Maintenance screen.
2. Select SHOW from the System screen.
3. Select TIME from the Show screen.
4. Select ENTER from the Show screen or Press ENTER at the keyboard.

221

SX-200 ICP MX Technician’s Handbook

Logging In
Serial Connection:
1. Launch the terminal or terminal emulator.
2. Press RETURN four times within 1 second, and then follow the prompts.
3. Select a Terminal Type.
4. Select 1 - MAINTENANCE.
5. Enter your username and password.
Secure Telnet Connection:
1. Launch the secure Telnet client.
2. Enter the hostname or IP address of the controller, and port 2000—for
example, to open a connection from a Mitel Telnet client, enter: op
192.168.2.25 2000
3. Log in to SSL/TLS with login name ‘installer’ and default password
‘1000.’
4. Select a Terminal Type.
5. Select 1 - MAINTENANCE.
6. Log in to the application with your username and password.
SX-200 ICP Web Interface Connection:
1. Launch the web browser.
2. Enter https://:443
For example, https://10.33.63.118:443
3. Log in to the SX-200 ICP Web Interface with login name ‘installer’ and
default password ‘1000.’
4. Select a Terminal Type.
5. Select 1 - MAINTENANCE.
6. Log in to the application with your username and password.

Logging Out
1. Press QUIT (softkey 6).
2. Press key 6 (or wait for logout timer to time out).

222

Routine Maintenance

Switching between Maintenance and CDE
You can switch between the Maintenance and CDE applications without
having to exit and log in again.
From the top level CDE Form, press TO MTCE (requires correct access
level)
From the top level Maintenance screen, press TO CDE.

Displaying the Card Configuration
From CDE mode:
-

View Form 01, System Configuration

From Maintenance mode:
-

Press:
REPORTS
SHOW
CONFIG
ALL

Showing the System Identity
From Maintenance mode:
-

Press:
SYSTEM
SHOW
IDENTITY
ENTER

System Commands
Table 35: System Level Functions
COMMAND
1-SET

PARAMETER

QUALIFIER

QUALIFIER

QUALIFIER

1-DATE [dd/mm/yy]
2-TIME [hh:mm]
3-PASSWORD

1-ATTENDANT
2-SUPERVISOR

(Page 1 of 4)

223

SX-200 ICP MX Technician’s Handbook

Table 35: System Level Functions (continued)
COMMAND

PARAMETER

QUALIFIER

QUALIFIER

QUALIFIER

3-MAINT2
4-MAINT1
7-INSTALLER
4-SPEED

1-MAINT-PORT [speed]

8-RESET_TIME

1-AFTER_N_FLTS

8-PRINTER_PORT [speed]

2-DAY/TIME

1-MONDAY

1-TIME [hh:mm]

2-TUESDAY

1-TIME [hh:mm]

3-WEDNESDAY

1-TIME [hh:mm]

4-THURSDAY

1-TIME [hh:mm]

6-FRIDAY

1-TIME [hh:mm]

7-SATURDAY

1-TIME [hh:mm]

8-SUNDAY

1-TIME [hh:mm]

9-DAILY

1-TIME [hh:mm]

1-LINES

1-SYSTEM

8-CONFIRM

2-BAY (enter Bay #)

8-CONFIRM

2-TRUNKS

1-SYSTEM

8-CONFIRM

2-BAY (enter Bay #)

8-CONFIRM

3-RECEIVERS

1-SYSTEM

8-CONFIRM

2-BAY (enter Bay #)

8-CONFIRM

3-IMMEDIATELY
9-ALARM_THRESH

2-SHOW

1-DATE
2-TIME
4-DEVICE

1-MAINT-PORT
4-DATASTN_PLID

1-BAY/SLOT/CCT
3-EXT-NUM

8-PRINTER_PORT
7-LN_APP_COUNT
8-RESET-TIME
9-IDENTITY
3-DATABASE

1-BACKUP

1-KERMIT

(Page 2 of 4)

224

Routine Maintenance

Table 35: System Level Functions (continued)
COMMAND

PARAMETER

QUALIFIER

QUALIFIER

QUALIFIER

3-FTP_SERVER
2-RESTORE

1-KERMIT
3-FTP_SERVER

4-SHOW_PARAM
6-TRAP_BACKUP*
7-UPGRADE_SW
8-LOGS_BACKUP
9-SET_PARAM

1-DEFAULT
2-RETRIES
3-BLOCK_CHECK
4-RECEIVE

1-EOL_CHAR
2-8_BIT_CHAR
3-CTRL_CHAR
4-REPEAT_CHAR
6-PAD_CHAR
7-PACKET_SIZE
8-RX_TIMEOUT
9-NUM_PAD_CHAR

6-START CHAR
7-SEND DELAY
4-MONITOR

1-SMDR
2-DATA_SMDR
7-LOGS

1-MAINT_PORT
2-SYS_PRINTERS

5-SUSPEND_PRTR 7-PRINTER_PLID

1-BAY/SLOT/CCT/SCT
3-EXT-NUM

8-PRINTER_PORT
6-QUIT
7-RESUME_PRTR

7-PRINTER_PLID

1-BAY/SLOT/CCT/SCT
3-EXT-NUM

8-PRINTER_PORT

(Page 3 of 4)

225

SX-200 ICP MX Technician’s Handbook

Table 35: System Level Functions (continued)
COMMAND
8-RE-START

PARAMETER

QUALIFIER

QUALIFIER

QUALIFIER

2-RESET_SYSTEM
3-IP_PHONES

9-STOP

7-LOGS

0 MORE_ KEYS

1-SET_FIRMWARE

1-STATUS

1-BAY/SLOT/CCT
2-SET_TYPE

1-SS4150
2-SS4025

3-EXT_NUM
4-ALL
2-DOWNLOAD

1-BAY/SLOT/CCT
2-SET_TYPE

1-SS4150
2-SS4025
3-SS4090

3-EXT_NUM
4-ALL
3 ABORT_DOWNLOAD

1-BAY/SLOT/CCT
2-SET_TYPE

1-SS4150
2-SS4025
3-SS4090

3-EXT_NUM
4-ALL
4-FORCE_DOWNLOAD

1-BAY/SLOT/CCT
2-SET_TYPE

1-SS4150
2-SS4025
3-SS4090

3-EXT_NUM
4-ALL
2-UPGRADE_BOOT
3-PING

(Page 4 of 4)

226

Routine Maintenance

Report Commands
Table 36: Report Level Functions
COMMAND
2-SHOW

PARAMETER
1-CONFIG

QUALIFIER

QUALIFIER

QUALIFIER

1-BAY/SLOT/CCT
3-EXT-NUM [number]
4-ALL

2-ALARMS

2-DEVICE TYPE

1-LINES
2-TRUNKS
3-RECEIVERS
4-BAY

3-STATUS

4-ALL

0-MORE

1-BAY/SLOT/CCT

DEVICE STATUS

See Note

2-SWID

1-SW_STATION

See Note

2-SW_RECEIVER

See Note

3-SW_CONSOLE

See Note

4-SW_LINE

See Note

6-SW_DTMF_GEN

See Note

7-SW_SET

See Note

9-SW_DATA_STN

See Note

0-MORE_KEYS

1-SW_CO_TRUNK
2-SW_DID_TRUNK
3-SW_TIE_TRUNK
4-SW_DISA_TRUNK
6-SW_CAP
7-SW_TRUNK_GRP
8-SW_HUNT_GRP
0-MORE_KEYS

3-EXT-NUM [number]
4-ALL

1-CP_DWA
2-CP_DWA_MEM
3-LINK STATUS
6-MT_DWA

(Page 1 of 2)

227

SX-200 ICP MX Technician’s Handbook

Table 36: Report Level Functions (continued)
COMMAND

PARAMETER

QUALIFIER

QUALIFIER

QUALIFIER

7-MT_DWA_MEM
8-UP_1_PAGE
9-DOWN_1_PAGE
8-VOICEMAIL
9-IP_TRUNKS
6-CHANNEL-MAP

1-LOGICAL

1-CHANNEL NUM

2-PHYSICAL

1-BAY_NUM
2-LINK_NUMBER

7-ERRORS

2-DEVICE_TYPE

3-DIGITAL_SETS
4-HDLC
6-DATASETS
7-CONSOLE
9-T1_TRUNK

3-CLEAR

7-ERRORS

1-BAY/SLOT/CCT
2-DEVICE_TYPE

3-DIGITAL_SETS
4-HDLC
6-DATASETS
7-CONSOLE
9-T1_TRUNK

3-EXT-NUM
4-ALL

8-CONFIRM

6-QUIT

(Page 2 of 2)

Note: The following softkeys are presented when a SWID selection is
made: 1-CP_DWA, 2-CP_DWA_MEM, 3-LINK_STATUS, 6-MT_DWA,
7-MT_DWA_MEM, 8-UP_1_PAGE, 9-DOWN_1_PAGE. Press CP_DWA
to view the device work area for the selected device.

228

Routine Maintenance

Traffic Measurement Commands
Table 37: Traffic Measurement Level Functions
COMMAND
1-SET

PARAMETER
1-UNITS

QUALIFIER
1-CSS
2-ERLANGS

2- PERIOD

2-OFF

3-DURATION
4-AUTOPRINT

1-ON
2-OFF

7-START_TIME
8-CONDENSED

1-ON
2-OFF

2-SHOW

3-STATUS

3-PRINT
4-READ
5-IP_MEAS

1-SET

1-SAMPLE
2-PERIOD
3-DURATION
4-MAX_DELAY

2-SHOW

3-STATUS

3-PRINT
4-READ
5-TRAFFIC_MEA
7-START
8-TO_SERVER
9-STOP
9-STOP

1-TRAFFIC_RPT
3-PRINT

229

SX-200 ICP MX Technician’s Handbook

Log Commands
Table 38: Log Level Functions
COMMAND
1-SET

PARAMETER
4-AUTOPRINT

QUALIFIER
1-ON
2-OFF

2-READ

1-NEWEST [number]
2-OLDEST [number]
4-ALL
8-LOGS_TEXT*
9-TRACE_INFO*

3-PRINT

1-NEWEST [number]
2-OLDEST [number]
4-ALL
8-LOGS_TEXT*

4-DELETE

1-NEWEST [number]
2-OLDEST [number]
4-ALL
9-TRACE_INFO*

6-GET_SYS_LOGS
7-TO_EMAIL
8-STOP
9-TO SERVER

* LOGS_TEXT and TRACE_INFO are diagnostic tools that only MITEL
personnel should use.

230

Routine Maintenance

Diagnostic Function Commands
Table 39: Diagnostic Function Commands
COMMAND

PARAMETER

PARAMETER

1-RANGE_B_OUT
2-CLR_FEATURE

QUALIFIER
BAY/SLOT/CCT/SUBCCT

1-FORWARD

1-BAY/SLOT/CCT
3-EXT_NUM

2-DO_N_DISTURB

1-BAY/SLOT/CCT
3-EXT_NUM

3-CALL_BACK

1-BAY/SLOT/CCT
3-EXT_NUM

4-ALL

1-BAY/SLOT/CCT
3-EXT_NUM

3-BUSY_OUT

1-BAY/SLOT/CCT
3-EXT-NUM

4-LS_MEASURE

1-LOSS_LEVEL

BAY/SLOT/CCT

mW tone number

2-IMPULSE_RESP

BAY/SLOT/CCT

Silence test number

3-DISTORTION

BAY/SLOT/CCT

4-ECHO_TEST

BAY/SLOT/CCT

5-RANGE_RTS
8-RET-TO-SVC

BAY/SLOT/CCT/SUBCCT
1-BAY/SLOT/CCT
3-EXT-NUM

DISC_TRUNK

1-BAY/SLOT/CCT

231

SX-200 ICP MX Technician’s Handbook

Backing up Log and Trap Files using Kermit
The Log file and Trap file are used for troubleshooting. Mitel Technical
Support may request backups of these files should you call for assistance.
You can use Kermit to back up the files one at a time. Or, you can
download them along with other system files using Kermit (see page
page 234). You can also send them to an FTP server or e-mail address
(see page 233).
Your communication package must support the Kermit protocol to perform
a backup. HyperTerminal can be used for serial connections; a secure
Telnet client that supports SSL/TLS and Kermit can be used for remote
connections.
To back up log and trap files separately using Kermit:
1. Establish a connection (serial or secure Telnet) to the Maintenance
Terminal and begin a Maintenance session.
2. Press,
SYSTEM
DATABASE
TRAP_BACKUP or LOGS_BACKUP
ENTER
(Enter a file name — e.g., C:\Trap_Oct08.txt)
CONFIRM
ENTER
The system then prompts you to exit to a local Kermit session. Ensure
that the Kermit session is set to text mode, because the maintenance
log entries must be copied into a text file.

232

Routine Maintenance

Sending Logs and other System Files to an
E-mail Address or FTP Server
To send logs and other system files to an e-mail address, program the
SMTP server IP address in Form 49, the recipient’s e-mail address in Form
52, and the system hostname in Form 47, Subform 01. (The system
hostname must be a valid domain host name registered in your DNS, or
listed in your SMTP e-mail server's Hosts file.)
To send logs to an FTP server, program the FTP server IP Address,
Username, and Password in Form 47, Subform 01.
Also, System Option 126, Email Messaging must be enabled in Form 04,
and System Option 81 should be set to the time zone that the SX-200 ICP
is in.
Logs e-mailed or uploaded an to an FTP server are compressed in a .tar
file. The estimated size of compressed file is no more than 1MB. Use
WinZip® or other compression utility to open the file.
To e-mail logs:
-

Press:
LOGS
TO_EMAIL
ENTER
CONFIRM

To send logs to an FTP server:
-

LOGS
TO_SERVER
ENTER
CONFIRM

233

SX-200 ICP MX Technician’s Handbook

Retrieving Logs and other System Files
using Kermit
Use this procedure to retrieve the logs and system files via a direct or
modem connection to the Maintenance port.
The files are compressed in a .tar.gz file. Use WinZip® or other
compression utility to open the file.
Your communication package must support the Kermit protocol to retrieve
logs and system files. HyperTerminal can be used for serial connections;
a secure Telnet client that supports SSL/TLS and Kermit can be used for
remote connections.
To download logs and other system files using Kermit:
1. Establish a connection (serial or secure Telnet) to the Maintenance
Terminal and begin a Maintenance session.
2. Press,
LOGS
GET_SYS_LOGS
ENTER
(Enter a file name—e.g., C:\Sys_Logs_Oct08.tar.gz)
CONFIRM
ENTER
The .tar.gz extension is mandatory.
The system then prompts you to exit to a local Kermit session.

Maintenance Tips
•

Keep regular backups.

•

Ensure that you record your SysID module number and your MOSS
number.

•

Record all passwords.

234

Chapter 6

Basic Troubleshooting
and Repair

SX-200 ICP MX Technician’s Handbook

236

Basic Troubleshooting and Repair

About this Chapter
This chapter provides standard procedures for troubleshooting the most
common problems in a voice-only SX-200 ICP.
More advanced procedures, including ones for troubleshooting
SX-200 ICP systems installed in a converged voice and data network, are
provided in the next chapter.
Go through this chapter before calling Mitel Technical Support.
Note: The maintenance and troubleshooting of your LAN/WAN network
maintenance is the responsibility of your network provider. Mitel Product
Support can help you isolate minor network problems; for more complex
network problems, Mitel Product Support will escalate to Professional
Services to assist you (this is a billable service).

IMPORTANT: Please see “Contacting Mitel” on page 6 before
contacting Mitel Technical Support.

237

SX-200 ICP MX Technician’s Handbook

Troubleshooting Tools
The table below lists the tools available to help you troubleshoot a SX-200
ICP system.
Table 40: Troubleshooting Tools
Level

Tool Name

Location

Function

Applies to

Basic

Logs

SX-200 ICP
Maintenance

Provides a history of
the software logs.

SX-200 ICP
software.

Basic

IMAT

Maintenance or
IMAT PC.

Allows you to load a
databases on the NSU
PRI.

PRI/QSIG
NSUs.

Basic

LEDs

Front of each
unit.

To provide overall
status of unit.

SX-200 ICP
hardware.

Basic

NSU Shell

NSU
Maintenance
Port.

Lists NSU error
messages.

All NSUs.

Basic

FTP server

Mitel On Line

Database Backups

SX-200 ICP
database

Basic and
Advanced

Phone
Debug
Option

IP Phones with
display.

Allows you to:

IP Phone with
display.

Advanced

238

Network
Analyser

3rd Party

•

Monitor the phone
settings

•

Program a static IP
address (see page
287).

•

Hard code
connection speed
and duplex mode
(reboot while
pressing 9). Autonegotiation is
preferred.

Monitor, Characterize,
Debug, and analyze
the network for:
•

lost packets

•

runts

IP Phones, IP
Trunking,
Data on
Customer
Network.

Basic Troubleshooting and Repair

Before you Contact Technical Support
If you cannot find the source of the problem in this chapter, please collect
the required information listed in the applicable section(s) before calling
Mitel Technical Support (see “Technical Support - Mitel Dealers” on
page 7 for the number to call).
You will also need the additional information below before calling
Technical Support:
 Serial number(s) of your equipment and software.
 Nature of the problem.
 What you were doing when the problem occurred.
 Troubleshooting steps taken.
 Troubleshooting results.
 Your network diagram.
 DHCP server configuration and settings.
 Layer 2 switch configuration and settings.
 Whether the problem is between IP and IP, IP and remote IP, remote
IP and TDM, etc.
 SX-200 ICP log and trap files
 Alarm log details.
 NSU Maintenance log details (if applicable).
IMPORTANT: For voice-only SX-200 ICP systems supported
by technicians with Basic certification, Mitel Technical
Support is entitled to ask that devices other than Mitel
telephones be disconnected from the Layer 2 switch to allow
network characterization.

239

SX-200 ICP MX Technician’s Handbook

General Troubleshooting Steps
1. Verify the status of the LEDs (Power, 10/100 Base TX Auto-MDIX,
CIM Expansion Ports, etc.) See “Checking the System LEDs” on
page 241.
2. From the Maintenance Terminal, review the Alarm details. Identify and
fix each alarm.
3. For IP Phone and physical network connectivity problems:
-

Verify that the device has power.

-

Verify the status of the port link integrity LEDs at each end of the cable.

-

Verify that each device transmits a link integrity pulse (LINK LED on).

-

Verify that proper cabling is installed between the end devices.

-

Verify that a crossover cable was not used to connect the IP Phone
to the Layer 2 Switch instead of a straight-though cable.

If the IP phone still fails, try plugging it into the port of a working IP
Phone (isolates problem directly to phone or programming if phone
fails to boot) or directly into the SX-200 ICP (do this after hours since
all other phones will be out of service.)

Using the Phone Debug Option
To use the debug function on IP Phones that have displays:
1. Press both volume keys, and then release the Volume Down key.
2. While still pressing the Volume Up key, enter cfg (234) on the
telephone key pad.
3. View detail for the following categories:
-

Network Parameters (View Current Values, View DHCP Values,
View Static Values, Modify Static Values)

-

Hardware Configuration (View Current Port Setting, Modify Port
Setting, Analog Line Config)

-

Phone Mode (Protocol, Config Teleworker)

-

Tools and Features (Erase PIN, Edit 802.1x Settings, Edit LLDP
Settings, PING Test, DHCP Trace, Video Configuration, Port
Options, Diagnostics, Restore Defaults)

-

Version info (Main Load, Boot Load, L2Boot Load)

4. Press Superkey to exit the debug menu.

240

Basic Troubleshooting and Repair

Checking the System LEDs
Controller LEDs

Figure 21: SX-200 ICP LEDs
Table 41: Controller Status LEDs
LED
Power

Hard Drive

LED
Status

Meaning (All LEDs)

ON

Unit plugged in and operating normally.

OFF

Unit not plugged in OR unit is faulty.

ON or
Flashing

Reading/writing data to/from the flash card (internal
or external) or to hard disk.

OFF

No power OR no flash card or hard disk activity.

FIM

Top LED indicates the status of local FIM.
Bottom LED indicates the status of remote FIM.
ON

In frame synchronization

Flashing

Out of synchronization OR
Tx and Rx cables reversed.

OFF

Power off OR held in reset.
(Page 1 of 2)

241

SX-200 ICP MX Technician’s Handbook

Table 41: Controller Status LEDs (continued)
LED
Status

LED
CIM

Flash Card

Alarm LED Minor

Alarm LED Major

Alarm LED Critical

Meaning (All LEDs)

ON

Communication link established and configured.

Flashing

Link established but not configured.

OFF

No power.

Orange

Flash card in use, do not remove.

Orange
(blinking)

Flash card has not been properly formatted and the
platform is having difficulty accessing it.

Green

Safe to remove Flash card.

OFF

No Flash card detected.

ON

There are problems affecting the system in a small
proportion.

OFF

No problem; system is functioning properly.

ON

There are problems causing a serious degradation
of service.

OFF

No problem; system is functioning properly.

ON

There has been a very serious loss of call
processing capability; an automatic system fail
transfer (SFT) is invoked and the system is reset.

OFF

No problem; system is functioning properly.
(Page 2 of 2)

Table 42: Ethernet Port (LAN/WAN) Status LEDs
LED

Normal

On Reset

ACT/COL

GREEN: Activity
RED: Collision

RED

LINK

GREEN: Link

GREEN

FDX

GREEN: Full Duplex

GREEN

100M

GREEN: 100Mbs

GREEN

242

Basic Troubleshooting and Repair

NSU LEDs

Figure 22: NSU LEDs
Table 43: NSU Ethernet Port (LAN) Status LEDs
LED

Status

Color

Meaning

LAN

Flashing

—

LAN activity.

MS
(Message
Status)

ON

Green

Message link open to the system.

OFF

—

Message link not open to the system.
OR
With L0/L1 LEDs marching:
downloading.

ST (Status)

ON

—

Card is booting. OR
Card is not operating.

Flashing

—

Operational (flashes in 0.5 seconds
intervals).

OFF

—

Not operational.

243

SX-200 ICP MX Technician’s Handbook

Table 44: NSU L0/L1 Status LEDs
LEDs
Left

Meaning

Right

—

ON (Red)

No Layer 1.

ON (Green)

—

D-channel established (PRI). OR
Layer 1 established (T1).

Flashing
(Green)

ON
(Yellow)

Alarm indication from far end.

OFF

ON
(Yellow)

Blue alarm from card (this is normal during link
startup; PRI NA or response to yellow).

Flashing
(Green)

—

Layer 1 established (PRI).

Flashing
(Green)

ON
(Yellow)

Alarm indication from far end.

Flashing (alternating
yellow and green)

Downloading (15-20 minutes).

Flashing (alternating
yellow)

Decompressing and copying files (2-4 minutes).

—

OFF

No error.

OFF

—

No Link.

Table 45: NSU FIM Status LEDs
Meaning for Local, Upper
and Remote, Lower FIM

Top LED Status
ON

In frame synchronization.

Flashing

Out of synchronization. OR
Tx and Rx cables reversed.

OFF

Power off. OR
Held in reset.

244

Basic Troubleshooting and Repair

Table 46: NSU CIM Status LEDs
Top LED Status

Meaning (All LEDs)

ON

Communication link synchronized with controller.

Flashing

BSP running.
When top and bottom LEDs are alternating, NSU is
powering up. Do NOT interrupt.

OFF

No power.

ASU LEDs

LED
CIM

LED
Status

Meaning (All LEDs)

ON

Communication link established and configured.

Flashing

Link established but not configured.

OFF

No power.

ONS Circuits ON

Circuit is in use.

Flashing
(slow)

Circuit is not available (undergoing maintenance).

Flashing
(fast)

A fault has occurred with the circuit.

OFF

Circuit is idle.

245

SX-200 ICP MX Technician’s Handbook

Troubleshooting Phones and Peripherals
Problems
If you cannot solve the problem using the following table, go through the
steps on page 240. If you still can’t find the problem, call Mitel Technical
Support.
Table 47: Phone Connection Problems Troubleshooting
Symptoms

Probable Causes

Corrective Action

All IP PHones are not
receiving power

Controller not fully
initialized

Wait for the controller to fully
initialize. The Power LED should
be solid green.

IP Phone won’t boot.
Display stuck at DHCP
Discovery or IP address (i.e.,
fails to advance to "Enter
PIN")

Phone cannot
connect with the
DHCP server

Check for the following:
• Recycle the power to reboot the
phone.
• Verify that a crossover cable
was not used to connect the IP
Phone to the controller instead
of a straight-though cable.
• Try another phone.
• If it still fails, plug the phone
directly into the Ethernet port on
the SX-200 ICP.
• If it still fails call Mitel Technical
Support.

IP Phone Licences
exceeded

Purchase more licences

Failed to reset
controller following
installation of new
system software.

Reset the controller

COR restricted or
ARS incorrectly
programmed.

Identify the numbers dialed by the
user, then check the route used in
ARS.
Remove the COR number from
COR group table in COR
assignment used in the route. OR
Change the COR group number in
the route assignment form. OR
Modify ARS programming to allow
call.

Can’t make calls externally
(display phone may show call
barred).

(Page 1 of 3)

246

Basic Troubleshooting and Repair

Table 47: Phone Connection Problems Troubleshooting (continued)
Symptoms

Probable Causes

Corrective Action

Cannot make call over
analog loop trunk
(intermittent problem).

System is sending
the dialing digits too
fast for Telco’s
receiver on the
LOOP trunk.

Insert a one or two second delay in
ARS: Modified Digit Table (Form
22) for the route used by analog
loop trunk.

No dial tone on set.

Set is not
programmed.

In CDE, program the extension
accordingly.

Wrong wiring.

Check the wiring between the
phone jack and the Peripheral
Cabinet, MDF, etc.

Faulty handset wire.

Replace the handset cord.
Replace the handset.
Replace the set.

Circuit is manbusy.

Use the Maintenance
DIAGNOSTICS > RET-TO-SVC
command

Circuit is locked out.

Verify the wiring between the
phone and the patch panel.

If NONE of the sets are
responding.

Problem with
controller.

Check for the following:
- No alarms
- The program reboot is scheduled
- There are no error logs
- The database is backed up

Sets cannot receive DID
calls.

Non-DID is enabled
in Station Service
Assignment form.

Disable non-DID in the set’s COS.
Check for NMX fields in Form 15
for Valid entries.

Sets take 10-12 seconds to
receive incoming calls.

ANI/DNIS number
delivery trunk option
is enabled in T1
trunk’s COS.

Disable the ANI/DNIS number
delivery in the trunk’s COS.
Tip: You can assigned an unused
COS to verify if this is the problem.

Dialing digit conflict.

Check the following forms for any
potential dialing conflict:
- Desktop Device Assignments
- Miscellaneous System Portst
- Feature Access Code
- ACD Agent Groups

Problem with
controller.

Call Mitel Technical Support

IP to IP calls OK, but not IP to
TDM calls (rings once, then
call drops).

(Page 2 of 3)

247

SX-200 ICP MX Technician’s Handbook

Table 47: Phone Connection Problems Troubleshooting (continued)
Symptoms

Probable Causes

Phone service is lost (IP
Phones display SYSTEM
BUSY when they go offhook),
and a MOSS alarm appears
in the CDE forms header.

A database from
another system with
different MOSS
options has been
installed in the
controller.

Enable the correct options to
restore phone service and clear
the MOSS alarm. See “Enabling
MOSS Options” on page 86..

DNIC set displays WAITING
FOR SYNC or WAITING
FOR COMM at 20 second
intervals.

The set is having
trouble communicating with the Peripheral Bay MCC.

Check the wiring. If the problem
persists, replace the set. If the
problem affects multiple sets on
the same card, replace the card. If
the problem affects sets on
different cards, and other causes
can be ruled out, then replace the
bay control card.

The likely cause is
one of the following:
• Defective Digital
Line Card.
• Defective bay
controller card.
• Defective set.
• Loose or
improperly
installed wiring.

Corrective Action

(Page 3 of 3)

248

Basic Troubleshooting and Repair

NSU/PRI Troubleshooting
If you cannot solve the problem using the following table, go through the
steps on page 240. If you still can’t find the problem, call Mitel Technical
Support.
Table 48: NSU Troubleshooting
Symptoms
Can’t make calls over NSU
trunks.

Probable Causes

Corrective Action

CIM Cabling

CIM connection requires a CAT 5
crossover cable. Connect the
cable to the left CIM port on the
NSU only.

FIM Module
incompatible

FIM module in controller must be
the 1K version.

Incorrect switch
settings on back of
NSU

Single switch on left side should be
in the down position.
L0/L1 switches should have switch
#4 down
Switch #6 is typically in the up
position if connected to the CO.
If right L0/L1 LED is red (indicating
No sync) try changing Switch 6.
If left L0/L1 LED flashing green
(indicating Sync but D-channel is
not synchronized) ensure the
correct protocol is programmed via
IMAT.

Incorrect CDE or
IMAT programming

See “Programming an NSU or a
PRI Card in a Peripheral Cabinet”
on page 112“ for required
programming.
NOTE: Be sure to check
programming for all links.

Wrong NSU
software load

Check FCI for load requirements.

Wrong IMAT version

Must be Release 7.3 or greater

249

SX-200 ICP MX Technician’s Handbook

PRI Debug Commands
Use the following commands to view logging and debugging information
for PRI cards or NSUs connected to PRI trunks.
To run the PRI debug commands
1. Using a serial cable, connect a PC to the maintenance port of the PRI
card or NSU.
2. Run a VT100 terminal emulator such as HyperTerminal. Settings: 8
bits, no parity, no flow control, 1 stop bit, 38400 baud rate.
3. PRI debug commands:
Option +/- cause: Turns on/off output of cause codes
Option +/- dispcall: Turns on/off calling/called party number display
Option state: Shows the states of the links from the PRI card perspective
Option state_help: Displays the state leter commands

250

Basic Troubleshooting and Repair

Troubleshooting Analog Trunks
If you cannot solve the problem using the following table, go through the
steps on page 240. If you still can’t find the problem, call Mitel Technical
Support.

Basic Troubleshooting
Table 49: Basic Analog Trunk Troubleshooting
Symptoms

Probable Causes

Corrective Action

Unable to make any external
calls or frequently unable to
access an external line

Service provider has
not connected line

Try the following:
• Unplug the cable that connects
the trunk to the LS trunk port on
the controller.
• Plug a standard analog phone
or test phone directly into the
service provider’s line jack.
• Listen for dial tone, Check each
line. If dial tone isn’t present on
all lines contact your service
provider.

Faulty wiring
between MDF and
controller

See Appendix D “System Cabling”
on page 365 for tip & ring
assignments.

Faulty programming

Verify that the trunks are
programmed correctly. See
“Programming Analog Trunks” on
page 131.

Faulty Analog Main
Board or Analog
Option Board

Power down the controller.
Remove and replace the suspect
board. See

251

SX-200 ICP MX Technician’s Handbook

Troubleshooting Signaling Problems
The following section covers problems caused by faulty trunk signaling.
General Signaling & Supervision Concepts
All trunks share similar basic handshaking functions. The actual signaling
mechanism will vary with the trunk type.
Seize: (request to make a call) The calling party initiates the call by
requesting service from the called party.
Seize Acknowledgment: (ready to receive) The called party indicates
that the call can commence.
This acknowledgment occurs when the calling party expects a response
(Dial Tone) or when the called party needs time to establish appropriate
resources (DTMF receivers).
Digits: (who to talk with) The calling party generates the rotary pulse or
DTMF.
Stop Dial: (slow down, can’t handle the pace) The called party generates
a signal to indicate that digits are in risk of being lost.
Receipt of Digits: (status of call) The called party generates audible tones
to indicate the status of the call (for example, Ringback, Busy, and
Reorder).
Answer Supervision: (called party has answered) The called party
indicates that the call has been answered. This signal is for billing
purposes (Hotel/Motel), generation of SMDR reports, etc.
Disconnect Supervision: (release and go back to idle) Either party
generates this signal to indicate the termination of a call and to return the
trunk to the idle condition.
Loop Start Trunk
The Loop Start Line/Trunk serves the standard domestic applications and
small businesses that have key systems and PBX applications.

252

Basic Troubleshooting and Repair

Figure 23: Loop Start Line/Trunk

253

SX-200 ICP MX Technician’s Handbook

Table 50: Loop Start Line/Trunk Summary
Loop Start Line PBX
Outgoing

Loop Start Line PBX
Incoming

Seize

Tip-Ring leads activated
(shorted); Loop Current flows
in line

90Vac is applied to Ring
lead in 2 sec on, 4 sec
off cadence

Seize
Acknowledgment

Loop Current and/or dial tone
generated

—

Digits

Loop Current toggled (Rotary)
or DTMF

—

—

—

Audible Tones - Busy,
Reorder, Ringback dependent
upon digits dialed and called
party condition

—

Signal

Stop Dial
Receipt of Digits

Answer Supervision Some COs can reverse
current flow

Tip-Ring leads activated
(shorted); Loop Current
flows in line

Disconnect
Supervision

Near- end termination:
PBX/Telephone can
break Loop Current

Near- end termination: PBX/
Telephone can break Loop
Current

Test/Verify (Loop Start)
•

Verify far-end (CO) circuits by using a standard telephone set in place
of the Loop Start trunk circuit.

•

Verify near-end (PBX Loop Start) circuits by connecting to a local PBX
ONS circuit.

•

Check for appropriate voltages on Tip-Ring in each call state.

•

During off-hook condition, 18 mA DC minimum should be drawn from
the CO (typical 25-40 mA).

•

Some Key/PBX systems may be polarity sensitive; reverse Tip-Ring to
verify.

254

Basic Troubleshooting and Repair

Ground Start Trunk
The Ground Start Trunk serves most PBX-CO connections in an analog
environment.

Figure 24: Ground Start Trunk

255

SX-200 ICP MX Technician’s Handbook

Table 51: Ground Start Trunk Summary
Signal

Ground Start Trunk PBX
Outgoing

Ground Start Trunk
PBX Incoming

Seize

Ring lead goes active. PBX
grounds the ring lead

Tip lead goes active; 90
Vac is applied to Ring
lead in 2 sec on, 4 sec off
cadence

Seize
Acknowledgment

Tip lead goes active; Audible
Dial Tone generated; ground
returned on tip

Tip-Ring leads activated
(shorted); Loop Current
flows in line

Digits

Loop Current toggled (Rotary)
or DTMF

—

—

—

Receipt of Digits

Audible Tones - Busy,
Reorder, Ringback dependent
upon digits dialed and called
party condition

—

Answer
Supervision

CO reverses current flow in
Tip-Ring

—

Disconnect
Supervision

Near-end: PBX opens loop
Far-end: CO removes ground
from ring

Stop Dial

Near or Far-end
termination: Loop
Current is broken

Test/Verify (Ground Start)
•

Verify the far-end (CO) circuits by using a standard telephone for
incoming calls. Verify outgoing calls by using a Butt Set with a groundstart lead (momentarily shorting the ring lead to the ground will
produce a dial tone from the far end).

•

Verify the near-end (PBX Ground Start) circuits by connecting to
known working far end Ground Start circuits.

•

Verify that appropriate voltages are present on Tip-Ring in each call
state.

•

During off-hook condition, 18 mA DC minimum should be drawn from
the CO (typical 35-40 mA).

•

Tip-Ring is polarity sensitive. PBX will be unable to initiate calls if
reversed. Reverse polarity to verify.

256

Basic Troubleshooting and Repair

Direct Inward Dial (DID)/Loop Trunk
You use the Direct Inward Dial (DID)/Loop trunk primarily in analog DID
applications; rarely in PBX-PBX Loop Tie trunk applications.
This trunk uses current reversal to signal supervision information and
provides digit flow capability in both directions, when the trunk is in the
loop/tie mode.

Figure 25: Direct Inward Dial (DID)/Loop Trunk

257

SX-200 ICP MX Technician’s Handbook

Table 52: Direct Inward Dial/Loop Trunk Summary
Signal
Seize

DID/Loop Trunk PBX
Outgoing
Tip-Ring leads are activated
(shorted); Loop Current flows in
line

DID/Loop Trunk PBX
Incoming
Tip-Ring leads are
activated (shorted); Loop
Current flows in line

Seize
Immediate Dial - Tip-Ring leads
Acknowledgment stay active
Outgoing Wink - Tip-Ring leads
toggle
Loop Current direction Delay
Dial - Tip-Ring leads reverse
Loop Current following seizure;
reverse again when ready to go

Immediate Dial - Tip-Ring
leads stay active.
Incoming Wink - Tip-Ring
leads toggle Loop Current
direction

Digits

Loop Current toggled (Rotary)
or DTMF

Loop Current toggled
(Rotary) or DTMF

Stop Dial

Tip-Ring leads reverse Loop
Current direction; forward again
when ready

Receipt of Digits

Audible Tones - Busy, Reorder,
Ringback dependent upon
digits dialed and called party
condition

Audible Tones - Busy,
Reorder, Ringback
generated and sent to
calling party dependent
upon digits received and
state of called party

Answer
Supervision

Current flow in Tip-Ring is
reversed

Current flow in Tip-Ring is
reversed

Disconnect
Supervision

Near or Far-end termination:
Loop Current broken

Near or Far-end termination: Loop Current is
broken

—

Test/Verify (DID)
•

Verify the far-end circuits by the use of a standard telephone for
outgoing calls.

•

Verify the near-end circuits by connecting to known working DID/Loop
circuits.

•

Verify that appropriate voltages are present on Tip-Ring in each call
state.

•

During off-hook condition, 20-25 mA should be drawn from the far-end.

258

Basic Troubleshooting and Repair

Ear & Mouth (E&M) Trunk
You use the E&M trunk in Tie Trunk applications. The E&M trunks support
all the signaling information.
The Tip-Ring is used in a 2-wire operation shown in Figure 26, “E&M Trunk
- Type (2-wire),” on page 260.
Note: Type 1 may be used in a 2-or 4-wire operation.

The Tip-Ring and Tip Rx-Ring Rx is used in a 4-wire operation shown in
Figure 13 - E&M Trunk - Type V (4-wire).
Type I
Type 1 is used in applications when a telephone company is providing a
transmission path between PBXs. The E&M circuits connect to Telcoprovided Signaling circuits, which prepare the E&M signals for long
distance use.
Each end is identical to the other; all required voltage translation is
provided by the cable carrier.

259

SX-200 ICP MX Technician’s Handbook

Figure 26: E&M Trunk - Type (2-wire)

260

Basic Troubleshooting and Repair

Type V
Type V is used in applications where short distance direct back-to-back
operation is desired. The M-lead invert is required at both ends.

Figure 27: E&M Trunk - Type V (4-wire)
Table 53: E&M Trunk Summary
Signal

E&M Trunk PBX Outgoing

E&M Trunk PBX
Incoming

Seize

M lead goes active (voltage is
dependent on Type I or Type
V operation)

E lead goes active

Seize
Acknowledgment

Immediate Dial - E Lead stays
idle. Outgoing Wink - E Lead
toggles active/idle. Delay Dial
- E Lead goes active following
M; goes idle when ready to go

Immediate Dial - M Lead
stays idle. Incoming Wink M Lead toggles active/idle

Digits

M toggles (Rotary) or DTMF
through audio path

E toggles (Rotary) or
DTMF through audio path
(Page 1 of 2)

261

SX-200 ICP MX Technician’s Handbook

Table 53: E&M Trunk Summary (continued)
Signal

E&M Trunk PBX Outgoing

E&M Trunk PBX
Incoming

Stop Dial

E lead goes active; goes
inactive when ready to go

—

Receipt of Digits

Audible Tones - Busy,
Reorder, Ringback dependent
upon digits dialed and called
party condition

Audible Tones - Busy,
Reorder, Ringback
generated and sent to
calling party dependent
upon digits received and
called party condition

Answer
Supervision

E lead goes active

M lead goes active

Disconnect
Supervision

Near-end termination:
M lead goes inactive;
E follows
Far-end termination:
E lead goes inactive;
M follows

Near-end termination: M
lead goes inactive;
E follows
Far-end termination:
E lead goes inactive;
M follows
(Page 2 of 2)

Test/Verify (E&M)
•

Loop back to self whenever more than 1 E&M type V circuit is
available.

•

Verify far-end circuits by activating near-end M lead and listening for
far- end dial tone.

•

Verify near-end circuits by activating near-end E lead and listening for
near-end dial tone.

•

Verify that appropriate voltages are present on E&M leads in each call
state.

262

Basic Troubleshooting and Repair

Troubleshooting T1 Trunks (D4 DS-1)
A T1 Trunk is a digital trunking standard that supports multiple users.
Unlike analog trunks, the T-1 hardware signaling layer is independent of
trunk usage; synchronization and signaling are dealt with separately.

Figure 28: TI Trunk Synchronization

Synchronization
The T1 trunk establishes and maintains a connection between the two
systems. Sampling clocks of each partner must be synchronized.
-

The Master-Slave arrangement defines the leader and follower; if
connecting to a Public Network T1, the PBX will always be a slave.

-

The Stratum clock levels define the accuracy of the clock and the ability
to match with the incoming master clock signal.The higher Stratum
number synchronizes to the same or lower Stratum number. For
example, a Stratum 4 (PBX) clock synchronizes to a Stratum 3 (CO/
PBX/Channel Service Unit) clock.

-

When the PBX is connecting to more than one T-1 signal, choose the
order of preference of clocking sources in CDE Form 44, T1 Network
Sync (always choose a connection as close as possible to the defined
master source clock).

263

SX-200 ICP MX Technician’s Handbook

Signaling Types
Channel Associated Signaling
T1 was originally designed to emulate 24 independent analog trunks. The
Channel Associated signaling supports Loop Start, Ground Start, DID/
Loop, and E&M trunks. The function of each channel is decided and
programmed at each end.
All handshake signaling is done with bits (A&B) taken from the bit stream
which are used to emulate the various analog trunk signals, (off-hook,
on-hook, current reversal, etc.).
Common Channel Signaling
The Handshake signaling for the first 23 channels is managed by the 24th
channel. The Common Channel signaling allows for transmission of digital
information and more advanced digital trunk applications (MITEL’s MSDN,
Bell Canada’s Megalink, ISDN, etc.). Signaling protocol is defined by the
type of service.

Test/Verify (T1)
Synchronization
Most T1 issues are a result of connectivity problems.
-

Verify that the incoming T1 signal is seen at both ends; verify all
hardware connections. Failure at either end indicates loss of an
incoming synchronizing signal.

-

For T1 cards in peripheral cabinets, verify that the switch settings on
the card are set for proper operation. For example: 1 is closed and 2-8
are open. The S1 Switch Settings for the T1 Trunk Cable Length (not
loop length) are as follows:
0-45.8 m (0-150 ft.): 1only closed (see figure below)
45.8 - 137.3 m (150 - 450 ft.): 2, 3, 4 closed
137.3 - 200.5 m (450 - 655 ft.): 5, 6, 7 closed

264

Basic Troubleshooting and Repair

The S1 switch settings on the PRI Card shown in the following illustration
inform the T1 module of the location of the clock source and must be set
as indicated.

Loopback
Loopback is used to verify and locate the source of either a cable or a
synchronization problem through the devices in a T1 transmission path.
Devices in the T1 transmission path (PBX, CSU, Channel bank, smart
jacks, etc.) will generally have some type of loopback mode. Loopback
modes will typically have the effect of taking the input T1 stream and
transmitting the stream back to the source; the nodes thereby verify that
portion of the link.
In the absence of a loopback mode, the T1 transmits and receives pairs
that can be directly connected together to physically create a loopback
condition.

265

SX-200 ICP MX Technician’s Handbook

A&B bits
Taken from each of the 24 Channels to emulate the various analog trunk
signalling conditions (off-hook, on-hook, disconnect supervision, etc.) in
either Superframe or Extended Superframe (ESF) format.
Note: ESF is supported by the T1 module on the BCCIII card only.

Table 54: A-B Signaling States (Tie/E&M)
PBX Port
Type

CSU
Type

Tie Trunk
(loop start)

DPO Tx

DPO Rx

DID or Tie
Trunk (loop
start)

DPT Tx

DPT Rx

TIE Trunk
E&M Tx
4wire/2 wire
E&M
E&M Rx

266

PBX port
condition to
channel

Transmit
A

Receive

B

A

CSU condition to
analog facility

B

loop open

0

0

x

x

x

loop closure

1

1

x

x

x

x

x

x

0

x

normal battery

x

x

x

1

x

reverse battery

normal battery

0

0

x

x

x

reverse battery

1

1

x

x

x

x

x

x

0

x

loop open

x

x

x

1

x

loop closure

M-lead grounded
or open

0

0

x

x

x

M-lead battery

1

1

x

x

x

x

x

x

0

x

E-lead open

x

x

x

1

x

E-lead grounded or
open

Basic Troubleshooting and Repair

Table 55: A-B Bit Signaling Example (T1/CO)
State

Transmit

Receive

A

B

A

B

Idle state

0

1

1

*

PBX grounds ring (wait for dial tone)

0

0

1

*

CO ground tip (dial tone applied)

0

0

0

*

PBX closes loop and removes ring ground

1

1

0

*

DP

1

0

*

1

1

0

*

Idle state

0

1

1

*

CO ground tip (interval between ringing)

0

1

0

1

CO ground tip (during ringing application)

0

1

0

0

PBX presents call

0

1

0

1

PBX answers call

1

1

0

*

Talking state

1

1

0

*

Talking state

1

1

0

*

CO removes tip ground (far end hangs up)

1

1

1

*

PBX opens loop (idle)

0

1

1

*

Talking state

1

1

0

*

PBX opens loop (near end hangs up)

0

1

0

*

CO removes tip ground (idle)

0

1

1

*

Outgoing call - Basic Operation

Dial pulsing
Completion of dialing
Incoming call - Basic Operation

CO disconnects

PBX disconnects

267

SX-200 ICP MX Technician’s Handbook

Troubleshooting Voice Mail
If voice mail is not working properly, refer to the chart below for
suggestions on corrective action. If you are experiencing symptoms that
are not listed here, call your dealer for assistance.
To check the amount of disk space voice mail messages are using and the
status of the voice mail ports, use the Maintenance terminal REPORTS
function.
Table 56: Voice Mail Troubleshooting
Symptom/Trouble

Corrective Action

Notification calls are configured
for a mailbox, but don't seem to
work.

Notification is not enabled at the system level
(see Voice Mail Options Form 49)
-orCO line access is restricted for voice mail
port extension numbers.
-orNotification call number incorrectly
programmed. Try dialing the number from a
telephone to see what happens.

Notification calls use the correct
outside lines, but the pager
never beeps.

Check the notification phone number and
pager type in Form 50, Mailboxes.

The date and time that a
message was left is incorrect.

Check the SX-200 ICP system clock.

The system is warning that the
disk space is almost full.

Delete unused mailboxes and have
subscribers clean out unnecessary saved
messages.

Too much silence before or after
a greeting or mailbox name.

When recording greetings and names, start
speaking immediately after the tone and
press any key as soon as you are finished.

When outside callers reach the
auto attendant and press 0,
either no phones ring or the
incorrect phone rings.

Check that mailbox 0 is correctly associated
with the operator's extension.

When outside callers reach the
auto attendant and press 0, the
operator's telephone rings and
never forwards to voice mail.

Set Call Forward-Busy/No Answer on the
Operator's phone to forward to voice mail.

(Page 1 of 2)

268

Basic Troubleshooting and Repair

Table 56: Voice Mail Troubleshooting (continued)
Symptom/Trouble

Corrective Action

Internal callers occasionally
reach the Operator (or other
designated overflow point for the
voice mail port hunt group) when
calling the auto attendant.

All voice mail ports are busy. Try again later.

All voice mail ports are busy. Try again later.
Outside callers occasionally
reach the Operator (or other
designated overflow point for the
voice mail port hunt group)
instead of the voice mail system.
The voice mail system resets
itself at times.

The voice mail system has the ability to
automatically reset itself in the event of a
critical error. The SX-200 ICP also
automatically resets daily at 3:00 AM.

The message lights do not work. Verify that you have the proper access code
to turn the light on by dialing it from a phone
Note: The ONS/CLASS circuits in the
SX-200 ICP controller do not support
Message Waiting lights.
No message light exists on the
phone.

Set up message notification to ring the
extension number whenever messages are
received.

Prompt to “please leave a
message" heard when a a busy
or unanswered extension is
reached repeats.

Bilingual prompts enabled (System Option
121) but only one language installed. Install
the missing language. See “Installing
Software Using an External CompactFlash
Card (Optional Initial Install)” on page 35.
(Page 2 of 2)

269

SX-200 ICP MX Technician’s Handbook

SX-200 ICP Property Management
System Interface
The SX-200 ICP Property Management System (PMS) interface collects
and sends the following Hotel/Motel information to a customer’s PMS
computer through the LAN.
•

Maid and room status

•

Guest check-in and check-out

•

Guest name

•

Auto wake-up and message waiting

•

PMS related maintenance logs.

Property Management System Messages
A PMS message is a string of ASCII text characters.
For example, to light a message waiting lamp for guest room extension
number 2129, the customer’s PMS computer will send a string of ASCII
keyboard commands to the PMS interface.
The PMS message sent is:
^B
MW 1 2129^C
When the PBX’s PMS interface receives and understands the message, it
will send an ACKnowledge character back to the customer’s PMS
computer.

270

Basic Troubleshooting and Repair

The following is a PMS message format that enables a telephone’s
message waiting lamp.

^B
Start Transaction STX
The CTRL (^) B
character signals the start of a
PMS message

M

W

space

1

space

Function Code

Status Code

The MW followed
by a space indicates that the PMS
requests a message waiting function

1 followed by a
space turns on
the message
waiting lamp. 0
turns the lamp
off

space

2

1 2 9

Station’s Extension
(Room) Number
Identifies the extension
number of the telephone
on which the message
waiting lamp lights. The
PMS inserts leading
space(s) to indicate that
no number is present

^C
End Transaction
ETX
The CTRL (^) C
character signals
the end of a PMS
message

Message Formats from PBX to PMS
Maid in Room status
Maid in Room status is sent as a 10-character message, as follows:
__________
function code
STS
status code
n space (n is assigned room status code)
station number
nnnnn (with trailing spaces)
Message Registration of Outgoing Trunk Calls
Message Registration of Outgoing Trunk Calls status is sent as a
12-character message, as follows:
____________
function code
MRspace
status code
nnnn (nnnn is a 4-byte peg count)
station number
nnnnn (with trailing spaces)
SX-200 ICP and PMS 5-digit Extension Number Formats
The extension number is sent between the SX-200 ICP and the PMS as a
5-digit number. Numbers that are fewer than 5 digits include spaces:
ICP to PMS - extension number nnnnn with trailing spaces
PMS to ICP- extension number nnnnn with leading spaces.

271

SX-200 ICP MX Technician’s Handbook

Table 57: PMS Keyboard Commands
Commands

PMS Keyboard Keys

Comments

Enquire (ENQ)

^E

Acknowledged
(ACK)

^F

Not Acknowledged (NAK)

^U

Start Transaction
(STX)

^B

End Transaction
(ETX)

^C

Check In

^BCHK1 XXXXX^C

Check Out

^BCHK0 XXXXX^C

Add Name

^BNAM1 a-z XXXXX^C

Replace Name

^BNAM2 a-z XXXXX^C

Delete Name

^BNAM3 a-z XXXXX^C

Send Message

^BMW 1 XXXXX^C

Insert a space before and after the digit 1.

Delete Message

^BMW 0 XXXXX^C

Insert a space before and after the digit 0.

Set Wakeup

^BWKPTTTTXXXXX^C

TTTT is the time in hours:minutes. Use a
24-hour clock.

272

^ = CTRL key

XXXXX is the 5-digit extension number
(use leading spaces).

a-z is the extension name, 20 characters
in length (use trailing spaces), followed
by a single space, followed by the
extension number. Only the first 10
characters of the name are displayed.

Basic Troubleshooting and Repair

SX-200 ICP and PMS Cannot Communicate
If the SX-200 ICP PMS interface and the customer’s PMS computer
cannot communicate, the system will generate PMS related maintenance
log messages. Typically, PMS maintenance log messages will identify
•

Operating status of the PMS

•

Invalid start (STX) and end (ETX) of text message characters

•

Invalid function code message characters

•

Invalid status code message characters

•

Invalid room number message characters.

Testing the PMS Interface of the PBX
PMS problems typically occur in these areas:
•

PMS Protocol settings: Ensure that the communication parameters
between the systems match.

•

PMS Programming: Verify that all the recommended PMS and
Dataset programming is complete.

•

RS232-to-IP serial port converter: Use a straight-through cable
between the customer’s PMS computer and the converter.

Test the SX-200 ICP PMS interface as follows:
1. Disconnect the customer’s PMS computer from Ethernet-to-Serial
converter.
2. Connect a personal computer to the converter.
-

Ensure that the communications parameters of the personal
computer / terminal match those expected by the PBX’s PMS
interface.

-

Verify that you receive the ENQuire character from the SX-200 ICP
PMS interface. If not, verify that all the programming and the
connections are correct.

273

SX-200 ICP MX Technician’s Handbook

3. Type the PMS message required to light a telephone’s message
waiting lamp, using CAPITAL letters only. See the following example.
^B

M

W

space

Start Trans- Function Code
action STX
(CTRL B)

1 space

x

x

x

x

x

Status Code Station’s Extension (Room)
1 = ON
Number
0 = OFF
Enter the telephone’s extension
number (5 digits with leading
spaces).

^C
End Transaction ETX
(CTRL C)

4. Verify that the telephone’s message waiting lamp is lit.
If the lamp is not lit, check the PMS-related logs in Maintenance. The
logs will indicate which section of the PMS message is invalid.
Note: For the PMS to light a lamp station the Dial 0 for that tenant must be
a console, and the Dial 0 must be the same for Night 1 and Night 2.

5. Type the PMS message required to turn off the telephone’s message
waiting lamp.
6. Verify that the telephone’s message waiting lamp is off.
Turning a telephone’s message waiting lamp on and off from a PC
confirms that the SX-200 ICP PMS interface works correctly.
If problems continue when you reconnect the customer’s PMS computer,
check the maintenance logs for PMS related information, identifying
problems with the customer’s PMS hardware/software.
Note: Faster PMS PCs may have to be forced to wait for a reply.

274

Chapter 7

Advanced Troubleshooting
and Repair

SX-200 ICP MX Technician’s Handbook

276

Advanced Troubleshooting and Repair

About this Chapter
This chapter provides advanced procedures to help you identify and
troubleshoot common problems involving the following:
•

Network connectivity and performance

•

IP Phone registration

•

Audio quality

•

IP trunking

Go through this chapter before calling Mitel Technical Support.
Note: The maintenance and troubleshooting of your LAN/WAN network
maintenance is the responsibility of your network provider. Mitel Product
Support can help you isolate minor network problems; for more complex
network problems, Mitel Product Support will escalate to Professional
Services to assist you (this is a billable service).

IMPORTANT: Please see “Contacting Mitel” on page 6 before
contacting Mitel Technical Support.

277

SX-200 ICP MX Technician’s Handbook

General Network Troubleshooting
It is beyond the scope of this document to cover everything you need to
know to diagnose and eliminate network faults. The information provided
here is only an overview of network troubleshooting. For more information,
see the SX-200 ICP Technical Documentation and the IP Technology
Reference companion to the Advanced Installation and Maintenance
Course.

Check List
 Do you have a Network topology diagram? If not, it is essential to
obtain one or create one for your records.

278

-

Is your network Managed or Unmanaged? Managed Layer 2
switches allow you to set up VLANs which are recommended,
especially if you are experiencing problems with voice quality.

-

What is your Layer 2 port setup: untagged, tagged, default VLAN,
other VLAN setups?

-

How is the router configured: route from one VLAN to another?

-

Which Layer 2 switches are the routers, servers, and SX-200 ICP
attached to?

-

Is the network configured in a tree structure? Are there any
roadblocks?

-

Are your IP Phones distributed on all of the Layer 2 switches or one
Layer 2 switch?

-

Is the 2nd Port on the IP Phones enabled for PC connection? What
type of IP Phones are being used?

Advanced Troubleshooting and Repair

 Do the PCs perform adequately on the network—i.e., is this only a
problem affecting IP Phones?
-

Is the problem an IP configuration issue on the IP devices—i.e.,
DHCP on PCs, DHCP on IP Phones or VLAN issue?

-

Does it work by programming static IP addresses to the IP Phone?
To PCs?

-

Can you route to the internet?

-

Can you ping from PCs to all shared network devices (servers,
routers, printers, etc.)?

-

Are PC file transfers extremely slow?

 Where does the problem lie? Within the LAN infrastructure, WAN
infrastructure, routing between subnets (VLAN's), certain Layer 2
switches, certain ports on the Layer 2 switch, connection to the
SX-200 ICP, etc.?
 Isolate (if possible and after hours). If the problem is reproducible, then
disconnect voice from the LAN (if it’s a data problem) or the LAN from
voice (if it’s a voice problem) and retry scenario.
 Do you have a Network Analyzer (including an Ethernet Tap) that will
capture information such as broadcasts being received, runts,
collisions, network utilization, etc.?
-

Is the problem experienced on one part of the network or
throughout? Don't assume only the person complaining has the
problem (try different areas of the network.

-

Make connections or calls to the problem area with the Network
Analyzer attached and capturing information (one capture from
source, one capture from destination).

279

SX-200 ICP MX Technician’s Handbook

Troubleshooting IP Phone Connectivity
Using a network analyzer to debug
If a network analyzer is required to debug an IP Phone it will be necessary
to use an Ethernet tap to ensure that the port settings are not compromised
or changed. For example: using a shared hub to allow the analyzer to “see”
packets being delivered to a Layer 2 port will change connectivity to the
port to 10 MB half-duplex.
If the analyzer indicates there are excessive collisions:
•

check for duplex mismatch problems at the Ethernet port on
SX-200 ICP. The Layer 2 port attached to SX-200 ICP should be set
to 100 Full and not auto.

•

check that for dual-port phones the NIC card of the attached PC to the
IP set is not 10 MB half-duplex. The NIC card should be 100 MB
full-duplex.

•

for CRC errors: check if there is a faulty NIC card or flow-control.

•

if there are excessive runt frames, check for bad cables, duplex
mismatches or bad PC NIC.

Connectivity problems
For IP Phone network connectivity problems, identify the path between two
end devices (example: IP Phone and SX-200 ICP) by doing the following:
•

Execute a ping test from an IP Phone. Do this when the phone is
unable to register with its DHCP server (either the one in SX-200 ICP
or an external one if that is how the network is set up).
Note: This step is not to be confused with the section on Troubleshooting IP
Phone Registration.

-

Disconnect power from the phone.

-

Reconnect power WHILE pressing the Superkey button.

-

Press the “v” (volume down key) until INPUT IP Address.

-

Enter an IP address on the same subnet as the device you will be
pinging (avoid conflicting addresses).

-

If a mistake is made, press the “^” (volume up key) and start over.
Note: All digits must be entered for the IP Address; example 192.168.001.011

280

Advanced Troubleshooting and Repair

-

Press “v” repeatedly until the INPUT MASK prompt appears.

-

Enter the same mask as set for your network— example,
255.255.255.000

-

Press “v” repeatedly until the INPUT GATEWAY appears.

-

Enter the IP address of your Gateway—example, 192.168.1.1

-

Press “v” repeatedly until PERFORM PING TEST prompt appears.

-

Press “#” to indicate Yes.

-

At “INPUT DEST IP ADDRESS” enter the IP Address of the device
that you are proving a connection for (see following step). Example,
SX-200 ICP: 192.168.001.002.

-

The phone will show: Pinging 1 to 5, and then show the results—
e.g., 5 Pings Successful; 0 Pings failed.

-

The phone will have to be powered on and off in order to execute
another ping or boot up normally.

-

PING the following devices (in order):
SX-200 ICP
3rd party DHCP if any
Local gateway.
Remote gateway
Remote IP.

Troubleshooting IP Phone Registration
To troubleshoot IP Phone Registration:
1. Record the error message on the IP Phone display, then go through
IP Phone Registration Troubleshooting.
Note: To rule out DHCP problems, and isolate network-related issues, we
recommend that you program the IP Phone with a static IP Address in Form
47 or from the phone itself; see page 287 for instructions.

2. If you cannot solve the problem using the IP Phone Registration
Troubleshooting Table, go through the General Troubleshooting Steps
on page 240.

281

SX-200 ICP MX Technician’s Handbook

3. If you still can’t find the problem, call Mitel Technical Support.
IMPORTANT: Make sure you have the following information
on hand before calling:
•

Is the problem with the local or remote subnet?

•

DHCP server(s) settings

•

Layer 2 switch configuration and settings

•

Router configuration and settings

•

Network Diagram

•

IP addressing scheme

•

VLAN configuration and settings
Table 58: IP Phone Registration Troubleshooting

Error Message on
Display
Invalid VLAN ID

Probable Cause
DHCP Option not set
correctly.

Corrective Action
1. Identify the location of DHCP server and
which DHCP server is assigned IP
address for the corresponding subnet.
2. For an external Microsoft DHCP server
(NT server, etc.), make sure that the
option type is set to LONG.
3. For a Cisco Router DHCP server, make
sure that the option type is set to hex,
and padded with 0s (for example,
0x00000002 for VLAN 2).
4. For the controller internal DHCP server,
set the option type to numeric.

Duplicated IP

Existing data device
owns the IP address.

1. Check the IP address on the phone
display.
2. Disconnect the IP Phone.
3. From a PC on the same subnet, ping
the suspected IP Phone. If there is a
response, identify the data device, and
resolve the conflict.

Corrupted DHCP
server.

On the suspected DHCP server, disable
then recreate the scope. If this is a
Microsoft DHCP server, reboot the server.
(Page 1 of 5)

282

Advanced Troubleshooting and Repair

Table 58: IP Phone Registration Troubleshooting (continued)
Error Message on
Display
DHCP discovery
OR
DHCP OFFER X
REJ

DHCP Discovery
OR
DHCP OFFER X
REJ
(VLAN) (after
releasing the first IP
from the native
DHCP server)

Probable Cause

Corrective Action

DHCP Option 130
(MITEL IP PHONE) is
not programmed.

Identify the location of DHCP server and
set to Option 130 as String type with value
of “MITEL IP PHONE”.

DHCP server does not
have enough IP
addresses.

Create a larger scope with more IP
addresses on the DHCP server.

DHCP server is acting
up and cannot assign IP
addresses for the
corresponding subnet,
even though there are
enough IP addresses.

For a Microsoft DHCP server, reboot the
server.
For the controller internal DHCP server,
disable DHCP and rebuilt the scope.

L2 switch port is shut
down or not configured
properly.

Check the L2 switch, and ensure that the
port is not shut down. Ensure that this port
can access the DHCP server subnet (that
is, access the port for the same VLAN,
etc.).

DHCP Option 130
1. Identify if there is one DHCP server for
(MITEL IP PHONE) is
both VLANs, or if there is one DHCP
not programmed up on
server per VLAN.
the second scope of the 2. For one DHCP server for both VLANs,
DHCP server (or on the
ensure that option 130 is programmed
second DHCP server).
in the scope of Voice LAN as String
OR
type with value of “MITEL IP PHONE”.
VLAN ID is not
3. For one DHCP server per VLAN, ensure
assigned properly.
that option 130 is defined in both DHCP
servers properly.
4. Verify that option 132 is set to assign to
the proper VLAN ID.
One DHCP server for
two VLANs network
configuration: IP helper
(sometimes called
DHCP Relay) address
on the router interface
is not set up correctly.

On the router interface (in which DHCP is
not residing), enter the IP helper address
and specify the IP address of the DHCP
server on the other side of the subnet (that
is, always set up IP helper address on the
DHCP client side).
Ensure the second scope is created for the
corresponding VLAN.
(Page 2 of 5)

283

SX-200 ICP MX Technician’s Handbook

Table 58: IP Phone Registration Troubleshooting (continued)
Error Message on
Display
DHCP Discovery
OR
DHCP OFFER X
REJ
(VLAN) (after
releasing the first IP
from the native
DHCP server)

Probable Cause

Corrective Action

The DHCP server is
acting up and cannot
assign IP addresses for
the corresponding
subnet even though
there are enough IP
addresses.

For a Microsoft DHCP server, reboot the
server.
For the controller internal DHCP server,
disable DHCP and rebuild the scope.

The L2 switch port for
the phone interface is
shut down or not
configured properly.

Check the L2 switch and ensure that the
port is not shut down.
For a Cisco L2 switch, ensure that this is a
trunk port with Dot1q encapsulation, and
that this trunk port allows both native and
Voice LAN to pass through.
For an HP L2 switch, ensure that Native
Lan is untagged, and that Voice LAN is
tagged

The L2 switch port for
the router interface is
shut down or not
configured properly.

Identify if there are two physical interfaces
to the router (one per VLAN), or a router on
a stick configuration (one physical with
virtual sub- interfaces).
Ensure that the port(s) on both sides (L2
switch and router) are not shut down.
If there is a physical interface on the router
for each VLAN, make sure that the L2
switch is set to access port for the
corresponding VLAN/ subnet correctly. OR
If there is one physical interface on the
router for multiple VLANs, ensure that this
is a trunk port on the L2 switch, and ensure
that this trunk port allows both native and
voice LAN to pass through.
On the router subinterface, ensure that the
proper VLAN is associated to the remote
subinterface.

The DHCP server does
not have enough IP
addresses.

Create a larger scope with more IP
addresses on the DHCP server.
(Page 3 of 5)

284

Advanced Troubleshooting and Repair

Table 58: IP Phone Registration Troubleshooting (continued)
Error Message on
Display
TFTP load failure

Probable Cause

Corrective Action

Option 128 is not set up
to point to the right
TFTP server
(Controller).

Check the DHCP server, and confirm that
option 128 is pointing to the right TFTP
server (usually the SX-200 ICP system IP
address).

No network connectivity Confirm that the controller is connected to
between the controller
the network.
and the phone.
For a Cisco L2 switch: verify that the L2
switch is access port (Voice LAN).
For an HP L2 switch: verify that the L2
switch is untagged (Voice LAN).
If the router is involved, make sure that
router’s MTU is set to 600 or more.

Waiting for link

Firmware on controller
is missing or corrupted.

Verify that the firmware is in the sysro/tftp
directory (particularly if the user has
manually copied the firmware).
Confirm if TFTP on the controller is
corrupted (this can be verified by
connecting the IP Phone directly on the
controller, or by observing the behavior of
other IP Phones).
Tips: If you have Option 132/133
programmed on the controller’s internal
DHCP server, disable them before trying
Step 2.

Option 129 is not
programmed correctly.

Check Option 129 on DHCP to confirm that
the IP address of the SX-200 ICP
controller is correctly programmed.

The Layer 2 switch port
may be running
spanning tree.

Turn port fast on or disable Spanning tree
(whichever is possible).

The application server
is broadcasting or
multicasting on IP
Phone port or on PC
behind the IP Phone.

Turn off multicasting.

The PC behind the IP
Phone is changing
speed 100/10.

Depending on the NIC, you may need to
hardcode to 100 MB instead of auto
negotiation.
(Page 4 of 5)

285

SX-200 ICP MX Technician’s Handbook

Table 58: IP Phone Registration Troubleshooting (continued)
Error Message on
Display
Waiting for link
OR
Lost link to Server

TFTP Fail
(Remote IP phone
(statically
programmed IP
address) cannot
access the SX-200
ICP across the
WAN).

Probable Cause

Corrective Action

IP phone fails to receive Verify if the network or the controller is
Keepalive message in
down.
30 seconds.
There is electrical
interference.

Verify the power source, and change the
location of the power source.

The Layer 2 switch port
for the phone interface
is shut down or not
configured properly.

Check the Layer 2 switch and ensure that
the port is not shut down.
For a Cisco Layer 2 switch: verify that this
is a trunk port with Dot1q encapsulation,
and ensure this trunk port allows both
native and voice LAN to pass through.
For an HP Layer 2 switch: verify that
Native Lan is untagged and Voice Lan is
tagged.

The Layer 2 switch port
for router interface is
shut down or not
configured properly.

Verify which configuration you have
Ensure the port(s) on both sides (Layer 2
switch and router) are not shut down.
If there is physical interface on the router
for each VLAN, make sure that the Layer 2
switch is set to access port for the
corresponding VLAN/subnet correctly; OR
If this is a router on a switch, verify that this
is a trunk port on L2 switch, and ensure
this trunk port allows both native and voice
LAN to pass through.
On the router’s subinterface, verify that the
proper VLAN is associated to the
subinterface.

Typo in IP address,
VLAN ID, gateway.

Delete and reprogram the static IP
address. If there is no VLAN or priority,
don’t put 0 and leave them as blank.
Verify that the gateway IP address is
correct.
(Page 5 of 5)

286

Advanced Troubleshooting and Repair

Assigning Static IP Addresses to IP Phones
To navigate through the set prompts:
•

Use the Volume Down key to move to the next field.

•

Use the Volume Up key to go back to the previous field.

•

Use the * key to move backwards within a field (to correct an error).

•

Use the # key to insert a decimal character and move to the next IP
address field.

To set static IP address on the IP telephones:
1. Ensure that the set you want to program is not connected to the
network and there is no power supplied to the set.
2. Hold down the Volume Up key for 3 seconds and at the same time,
plug the set Ethernet cable and power into the set to display the
STATIC IP SETUP MODE.
The SET STATIC IP PARAM? prompt appears.
3. To begin entering static IP address information, press #.
Wait a few seconds for the USE PRESENT SETTINGS prompt to
appear.
4. Press # to enter IP data. To revert back to DHCP from static
parameters, press *.
The INPUT VLAN ID prompt appears.
5. If you are using VLANS, enter the VLAN ID that will be inserted into
packets sent by the phone. Then press the Volume Down key to move
to the next field. If you are not using VLANS, enter nothing and press
the Volume Down key.
The INPUT PRIORITY prompt appears.
6. Enter 6 if you are using priorities, or leave the field blank. Press the
Volume Down key to move to the next field.
The INPUT IP ADDRESS prompt appears.
7. Enter the customer-supplied static IP address (for example:
10.30.27.191).
Note: Enter two-digit portions of IP addresses as three-digit numbers with
leading zeros. For example, enter '10.12.67.30' as '010.012.067.030.
Note: If you see the INVALID IP ADDRESS message, press the Volume Up
key to return to the field with the incorrect entry. Edit the entry.

The INPUT PDA ADDRESS prompt appears.

287

SX-200 ICP MX Technician’s Handbook

8. Enter the customer-supplied static IP PDA address. Press the Volume
Down key to move to the next field.
The INPUT SUBNET MASK prompt appears.
9. Enter the subnet mask and press the Volume Down key to move to the
next field.
The INPUT DEFAULT GATEWAY prompt appears.
10. Enter the IP address of the Router and press the Volume Down key to
move to the next field.
The INPUT RTC ADDRESS prompt appears.
11. Enter the IP address of the RTC and press the Volume Down key to
move to the next field.
The INPUT TFTP ADDRESS prompt appears.
12. Enter the IP address of the TFTP server that is used to download the
main-load and boot-load images. Press the Volume Down key to move
to the next field.
The INPUT DNS ADDRESS appears.
13. Enter the IP address of the server that will be used during Web
browsing to resolve host names into IP addresses. Press the Volume
Down key to move to the next field.
The INPUT WINS ADDRESS prompt appears.
14. Enter the Windows Internet Name Services (WINS) server IP address.
For more information about this address, consult your Microsoft
Windows documentation. Press the Volume Down key to move to the
next field.
The INPUT PROXY ADDRESS prompt appears.
15. Enter the IP address of the proxy server. Press the Volume Down key
to move to the next field.
The INPUT PROXY PORT prompt appears.
16. Enter the Proxy Port number and press the Volume Down key to move
to the next field.
The TECHNICIAN IP ADDR? prompt appears.

288

Advanced Troubleshooting and Repair

17. To enter the IP address of the debugging utility, press #, enter the
address and then press the Volume Down key to move to the next
field. If you do not want to enter this information, press *.
The STORE IN NVRAM? prompt appears.
18. To store parameters in non-volatile RAM, press #
This ensures that your static settings will be used when the set is
powered-up and when the FLASH software is upgraded. If you do not
want to store the static settings in NVRAM, press *.
The set reboots and applies the new static IP data.
Removing Static IP Addresses on the IP Sets
To return to using DHCP when static parameters were previously enabled:
1. Plug the set cable and power into the set while holding down the Volume
Up key for 3 seconds to display the STATIC IP SETUP MODE.
2. At the USE PRESENT SETTINGS screen, select * = DISABLE to
revert back to DHCP from static parameters.

IP Phone Analyzer
The Mitel IP Phone Analyzer is a software tool for troubleshooting IP
phones. It installs on a PC from the SX-200 ICP software CD. The PC
needs Windows 98, NT, 2000 or XP and a connection on the same
network as the SX-200 ICP.
Installing the IP Phone Analyzer
1. In Form 47 (DHCP Parameters) add Option 131: IP Phone Debug
Window IP to the list of Common Options.
For the IP address, enter the one belonging to the PC that has the
Analyzer installed on it.
2. Insert the SX-200 ICP software CD-ROM in the PC’s CD drive.
3. Open the Tools folder, and then the IP Phone Analyzer folder.
4. Double-click Setup.exe. Follow the prompts to complete the
installation.

289

SX-200 ICP MX Technician’s Handbook

Launching the IP Phone Analyzer
1. Click Start on the Windows taskbar.
2. Point to Programs.
3. Click Mitel IP Phone Analyzer.
For detailed information on using the IP Phone Analyzer, refer to its Online
Help.
Enabling Tool Analysis
From the IP Phone Analyzer Tool:
1. Select Commands, and then Register Set.
2. Enter the IP address of the IP phone.
From the IP phone:
•

Reboot the phone (by removing and restoring power) to add the IP
address of the PC to the phone.
The IP address will appear in the IP Phone Analyzer Status View
window.
The phone will be out of service while it resets.

Disabling Tool Analysis
From the PC hosting the Analyzer Tool:
•

Access the Status View window, left-click on the IP address,
right-click, and then select Delete.

From the CDE/Maintenance Terminal:
•

In Form 47 (DHCP Parameters), delete Option 131 to disable IP
messaging to the Analyzer Tool.
There will be a service outage while the phones reset.

From the IP phone:
•

290

Restart the set to clear PC’s IP address from the phone.

Advanced Troubleshooting and Repair

Troubleshooting Phone Audio Quality
To Troubleshoot Phone Audio Quality:
1. Go to the table below.
2. If you cannot solve the problem using the table, go through the steps
on page 240.
3. If you still can’t find the problem, call Mitel Technical Support.
IMPORTANT: Make sure you have the following information
on hand before calling:
•

Setup scenario

•

Is there a common denominator (router, only one side of
subnet, etc.)?

•

Other call scenarios (IP to IP, IP to TDM, etc.)

•

Layer 2 switch configuration and settings

•

Router configuration and settings

•

Network diagram

•

IP addressing scheme

•

VLAN configuration and settings

•

Layer 2 switch port statistics for FCS, collision and duplex
mismatch.

291

SX-200 ICP MX Technician’s Handbook

Table 59: Audio Quality Problems Troubleshooting
Symptoms

Probable Cause

Corrective Action

Excessive noise

Faulty cabling

Check for cabling problems.

One way audio
between Remote IP to
TDM (VM)

No gateway IP address
programmed in the
controller.

Make sure that the gateway IP
address is programmed properly.

Distorted audio only
on NSU

Voice encoding is not
inverted.

1. For T1, enable invert for Voice
encoding in link descriptor.
2. For CEPT or API, enable ADI
invert for voice encoding. (This
does not apply to Embedded PRI.)

Echo

Echo between LS trunks
and IP phones.

Measure the loss level and
impedance for LS trunks connected
to onboard ASUs (See “Diagnostic
Function Commands” on page 231).
If necessary, update the Options
subform of Form 13 with matching
settings.

Handsfree mode is used.

Check if far end is using handsfree.
Switch to Handset mode to see if this
corrects it, or lower the handsfree’s
volume.

Echo Canceller is
beyond specifications.

1. Identify the path between the two
end points, and verify if Trunk is
always involved.
2. Check with Telco to see if the trunk
is within specs. On a typical T1,
the input signal should be -15 dB.
If it is too high (-5 dB for example),
echo may result.
3. If this is the case, keep an echo log
to isolate the problem.

Network jitter issue.

If the problem only occurs between
IP devices, check network jitter issue
below.
(Page 1 of 2)

292

Advanced Troubleshooting and Repair

Table 59: Audio Quality Problems Troubleshooting (continued)
Symptoms
Broken Audio,
intermittent (IP trunks
only)

Echo between IP
Phones

Probable Cause

Corrective Action

Handsfree on the far
end.

Ensure that neither device is using
Handsfree. Some handsfree phones
only operate at half duplex.

Packet loss, jitter via
network.

1. Identify the speech path between
the two end points, including
router, switch WAN in the audio
stream.
2. The network administrator needs
to apply QOS/TOS to minimize
jitter over slow speed interface
(T1, Frame Relay, etc.), and give
voice traffic priority over data.

Limited bandwidth and
too many calls across
router, or combination
data and voice.

1. Limit the number of calls to remote
subnets.
2. The network administrator needs
to apply QOS/TOS to give voice
traffic priority over data.

Physical port error
(CRC, faulty cable,
duplex mismatch, HUB).

1. Identify the speech path between
the two end points, including
router, switch WAN in the audio
stream.
2. Verify that there is no duplex
mismatch in each port settings
and/or faulty cable, or faulty port.
3. Make sure that the IP Phone is not
plugged into a HUB.

Compression enabled

Compression will save bandwidth,
but may cause noticeable clipping. If
not sure, disable compression to see
if it makes a difference.

Router’s CPU is
exhausted or congested.

Router may be running excessive
filtering. The network administrator
may need to monitor the
performance of the router.

Layer 2 switch setting
problem.

1. Check the L2 switch for duplex
mismatch and spanning tree.
2. Turn off if possible.
(Page 2 of 2)

293

SX-200 ICP MX Technician’s Handbook

Troubleshooting IP Trunks
The tools and techniques used to troubleshoot connectivity problems with
IP Phones also apply to IP trunks. Other problems with IP trunks, such as
poor voice quality and traffic congestion, are often the result of incorrect
CDE programming or insufficient bandwidth.
The following sections summarize the programming requirements and
provide guidance on addressing problems with connectivity and other
quality of service concerns. For more detailed information, see the
SX-200 ICP Technical Documentation, especially the section entitled
“Maintaining Voice Quality of Service.”

CDE Check List
 Form 01, System Configuration
Ensure that the IP trunk card is programmed in Bay 1 Slot 6.
 Form 03, Class of Service
Ensure that the following options are enabled in
COS 7:
-

801 Incoming Trunk Call Rotary

-

802 Limited Wait for Dial Tone

-

811 ANIS/DNIS/Class Trunk

-

702 SMDR Overwrite Buffer

 Form 04, System Options/System Timers
Ensure that IP trunk-related options are programmed as follows
-

Option 86, PRI Card: QSIG: Enabled.

-

Option 115, Maximum IP Trunks: 1-30 depending on traffic.

-

Option 120, Compression Resources: Compression is
recommended with IP trunks to conserve bandwidth.

-

Option 132, DSP Configuration Option: Business 1, Business 2,
Hotel, Analog 1, Analog 2, or Analog 3.
Does the DSP Configuration match the hardware installed and
Compression Resources purchased? It may be necessary to
purchase an additional DSP card(s) to satisfy DSP Configuration
and Compression requirements. For more information, see “DSP
Configuration Options” on page 12.

294

Advanced Troubleshooting and Repair

 Form 13 Trunk Circuit Descriptor
-

There should be a descriptor number with Trunk Type T1 E&M for
the IP Trunks. All IP trunks enabled should be programmed here
and have a Comment identifying them as IP trunks for future
reference.

 Form 15 Dial In Trunk
-

Ensure that COS 7 is programmed for the IP Trunks along with the
correct Circuit Descriptor (CDN) that was created in Form 13.
Verify other settings (COR, Ten, N, M, X) and add a Comment
identifying the trunks as IP trunks for future reference.

-

Enable QSIG Supplementary Services.

 Form 16 Trunk Groups
-

Ensure there is a trunk group for the IP Trunks.

 Form 23 ARS - Route Definition
-

Ensure that there is a route for every remote node networked using
IP trunks. For example, if there is a 3300 ICP and another
SX-200 ICP in the network, then there should be two routes.
Note: When the cursor is on a route for an IP Trunk, a softkey labelled SHOW
IP will appear. Press the softkey to list all routes programmed for IP Trunks.
Ensure that Concurrent Call, Compression, Remote Profile and IP Node are
all programmed. If the far end is a 3300, Remote Profile must be set to 1.

 Form 26 ARS - Digit Strings
-

Make sure there is a digit string programmed which will route calls
(see Form 23 for the correct Route number) to the remote ICP
systems.

 Form 48 - Voice Networking
-

Make sure that the correct IP Node is entered. Each IP-PBX (node)
has a unique IP Node number that all the other IP-PBXs must have
in their programming. The form lists the local site as Bay 1 with no
IP address; the other sites have no Bay association. Comments
should be entered with information such as the location and
IP-PBX type. Knowing the amount of traffic expected to each
remote node will determine what the Max Calls field should be set
at to avoid congestion.
Note: MAX CALLS must be greater than zero (the default); otherwise, no
calls are allowed to the node.

295

SX-200 ICP MX Technician’s Handbook

Considerations:
a.

Is one IP Trunk route the primary route used, and if the far end
node is down, will it use the other IP Trunking Route (assumes a
three node network)? If so, then Max calls could be set to 24 on
both routes since you will only use one route at any given time.

b.

If both routes will be used and traffic is assumed to be higher
(e.g., eight calls per route at any given time), then the Max
calls would more likely be set to 12 or lower.

IP Check List
Refer to “Maintaining Voice Quality of Service” in SX-200 ICP
Documentation for more information on the subject matter discussed in
this section.
 Communicate with the engineer responsible for remote node(s) and
gather information about the IP Trunk requirements.
 Gather information about the “pipe” between your location and the far
location.
-

Is it ADSL? ADSL has fast download speeds but slow upload speeds,
plus it usually relies on DHCP to provide local addressing, which
affects the programming in CDE (SX-200 ICP must have a fixed IP
Address that won't change at the far end IP Trunk connections).

-

What is the bandwidth? How much of the bandwidth will be used for
data? Are there any times of the day when the bandwidth is utilized
more than other times? Is the pipe ever removed for general
maintenance or is it susceptible to weather or environmental impacts
(anything that will affect your ability to provide proper service). Do I
need Compression Options based on my findings (refer to the CDE
Checklist at beginning of the section)?

 Gather the IP Addresses for the far end. Ping from both ends to ensure
there is a connection.
 Using ARS, get the far end to call you and you call them.
-

296

Refer to SMDR to get information on what you are dialing and what
is being dialed from the other end.

Appendix A

Default Database Values

SX-200 ICP MX Technician’s Handbook

298

Default Database Values

Default Database
Table 60: CDE Forms
FORM NUMBER
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31

FORM NAME
System Configuration
Feature Access Codes
COS Define
System Options/System Timers
Tenant Interconnection Table
Tenant Night Switching Control
Console Assignments
Attendant LDN Assignments
Desktop Device Assignments
Pickup Groups
Data Circuit Descriptor
Data Assignment
Trunk Circuit Descriptors
Non-Dial-In Trunks
Dial-In Trunks
Trunk Groups
Hunt Groups
Miscellaneous System Ports
Call Rerouting Table
ARS: COR Group Definition
ARS: Day Zone Definition
ARS: Modified Digit Table
ARS: Route Definition
ARS: Route Lists
ARS: Route Plans
ARS: Digit Strings
ARS: Maximum Dialed Digits
Form Access Restriction Def'n.
DTE Profile
Device Interconnection Table
System Abbreviated Dial Entry
(Page 1 of 2)

299

SX-200 ICP MX Technician’s Handbook

Table 60: CDE Forms (continued)
FORM NUMBER
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55

FORM NAME
CDE Data Print
Account Code Entry
Directed IO
Global Find Access Code
Modem Assignment
Guest Rm SUPERSET Keys Template
ACD Keys Template
ACD Agent Groups
ACD Supervisors
ACD Paths
T1 Link Descriptors
T1 Link Assignment
Network Synchronization
Not Used
Key System Toll Control
DHCP Parameters
Voice Networking
Voice mail
Mailboxes
Voice mail Distribution Lists
Email
Bay Location Assignment
Calling Pary Number
Digit Translation Table
(Page 2 of 2)

300

Default Database Values

Default Database Values
This section lists the values in the default CDE database. Only forms with
data in them are listed.
Note: The controller is identified as the “IP Bay” in some CDE forms. The
default bay number of the IP bay is bay 1. However, when an SX-200 EL/ML
database is installed to migrate the system to an SX-200 ICP, the IP bay
becomes bay number 8.

Form 01 - System Configuration
BAY

SLT

CCT

PROGRAMMED

01

01

IP LINE CARD

IP LINE CARD

01

02

IP LINE CARD

IP LINE CARD

01

03

IP LINE CARD

IP LINE CARD

01

04

IP LINE CARD

IP LINE CARD

01

05

IP LINE CARD

IP LINE CARD

01

06

IP TRUNK CARD

IP TRUNK CARD

01

07

IP LINE CARD

IP LINE CARD

01

08

---

---

01

09

IP LINE CARD

IP LINE CARD

01

10

IP LINE CARD

IP LINE CARD

01

11

VOICE MAIL CARD

VOICE MAIL CARD

01

12

VOICE MAIL CARD

VOICE MAIL CARD

01

13

ONBOARD ASU

ONBOARD ASU

COMMENTS

Form 02 - Feature Access Codes
FEATURE

FEATURE NAME

ACCESS
CODE

01

Account Code Access

02

Auto-Answer Activation

*01

03

Call Forwarding - All Calls

*03

04

Call Forwarding - Internal Only

*04

05

Call Forwarding - External Only

*05

06

Call Forwarding - I'm Here

*06

07

Call Forwarding - Cancel I'm Here

*07

08

Dial Call Pickup

*08

09

Directed Call Pickup

*09

10

Do Not Disturb

*10

11

Extension General Attendant Access

0

(Page 1 of 3)

301

SX-200 ICP MX Technician’s Handbook

FEATURE

FEATURE NAME

ACCESS
CODE

12

Paging Access To Default Zone(s)

*12

13

Paging Access To Specific Zones

*13

14

TAFAS - Any

*14

15

TAFAS - Local Tenant

*15

16

Hold Pickup Access (Attendant Hold Slots)

*16

17

Console Lockout Access Code

18

Maintenance Functions (Test Line)

19

Direct Inward System Access

20

Callback Busy <>

21

Call Hold

*21

22

Call Hold Retrieve (Local)

*22

23

Call Hold Retrieve (Remote)

*23

24

Abbreviated Dial Access

*24

25

Clear All Features

*25

26

SUPERSET Telephone Loopback Test

27

Tone Demonstration

28

ADL Call Setup

29

ADL Disconnect

30

Last Number Redial

31

Executive Busy Override <>

32

Automatic Wake-up

33

Call Park

34

Node ID

35

Maid In Room

36

SUPERSET Room Status Display

37

Direct To ARS

38

UCD Agent Login/Logout

39

Analogue Network Accept Callers Extension

40

SUPERSET Maid In Room Status Display

*30

*33

41

Send Message

*41

42

Call Message Sender of Oldest Message

*42

43

Callback - No Answer

44

ACD Login/Logout

45

Silent Monitoring

46

Flash over Trunk

47

Program Feature Key

48

Key System - Direct Paging

*48

(Page 2 of 3)

302

Default Database Values

FEATURE

ACCESS
CODE

FEATURE NAME

49

Key System - Group Page - Meet Me Answer

50

Key System - Direct CO Line Select

51

Key System - Store Personal Speed Call

*51

52

Key System - Retrieve Personal Speed Call

*52

53

Double Flash over Trunk

54

Analog Network Accept Call Forward Data

55

Analog Network Accept Call Forward Reason

*49

56

Headset Mode On/Off

57

Call Park Orbit Retrieve

58

IP Set Registration PIN

***

59

IP Set Replacement PIN

###

*57

60

IP Set Language Selection

61

Disable Twin Phone

62

Call Park Remote

*62

63

Call Park and Page - Telephone

*63

64

Call Park and Page - PA

*64

65

Phonebook

*65

66

Open Door

*66

67

Digit Translation Table Access

68

Secure Hot swap/unswap

(Page 3 of 3)

100 Attendant Bell Off

X

101 Attendant O/G Restriction/Room Status Setup

X

102 Attendant Display of System Alarms

X

103 Attendant DISA Code Setup

X

104 Attendant Flexible Night Service Setup

X

105 Attendant Guest Room Key

X

106 Attendant New Call Tone

X

COS7 - IP TRUNK

COS6 - VOICE MAIL

COS5 - LS TRUNK

COS4 - CONSOLE

COS3- SUB-ATT.

COS2 - ONS

COS
OPTION / NAME

COS1 - IP SET

OPTION NUMBER

Form 03 - Class of Service

X
(Page 1 of 9)

303

COS6 - VOICE MAIL

COS7 - IP TRUNK

30

30

30

30

30

30

30

30

30

30

30

117

Attendant-Timed Recall (Camp-On) 5 - 240 s; 0=Disable

30

30

30

30

30

30

30

118

Attendant Call Forward - No Answer Timer 10 - 240 s.

30

30

30

30

30

30

30

119

Attendant Tone Signaling

X

X

X

X

X

107 Attendant Automatic Call Forward - No Answer

COS4 - CONSOLE

30

30

COS3- SUB-ATT.

30

Attendant-Timed Recall (Hold) 5 - 240 s; 0=Disable

COS2 - ONS

Attendant-Timed Recall (No Ans) 5 -240 s; 0=Disable

116

COS
OPTION / NAME

COS1 - IP SET

115

OPTION NUMBER

COS5 - LS TRUNK

SX-200 ICP MX Technician’s Handbook

X

108 Attendant Audible Alarm

X

109 Attendant Serial Call

X

110

X

Attendant Abbr. Dial Confidential Number Display

111

Attendant Abbreviated Dial Programming

112

Attendant Station Busy-Out

X

X
X

113

Attendant Call Block Key

X

114

Attendant Trunk Busy-Out

X

120 Attendant Conference Disable

X

121 Attendant Station Do Not Disturb

X

122 Setup Time/Date
123 Attendant Call Forward Setup and Cancel

X

X

124 Attendant Hold Position Security
125 Attendant Multi-New Call Tone
126 Apply Key Line Conference Warning Tone
150 Sub-Attendant Station Setup Advisory Messages

X

X

X

X

X

X
X

151 RESERVED
152 RESERVED
153 RESERVED
200 Account Code, Forced Entry - External Calls
201 Account Code, Forced Entry - Long Distance Calls
202 Alarm Call
203 Broker’s Call
204 Call Block Applies (Room To Room)
205 Flash For Waiting Call
(Page 2 of 9)

304

X

X

X

X

X

208 Call Forwarding - External

X

X

X

X

209 Call Forwarding – Always

X

X

X

X
X

COS7 - IP TRUNK

COS4 - CONSOLE

X

X

COS6 - VOICE MAIL

COS3- SUB-ATT.

X

207 Call Forwarding - No Answer

COS
OPTION / NAME

COS5 - LS TRUNK

COS2 - ONS

206 Call Forwarding - Busy

OPTION NUMBER

COS1 - IP SET

Default Database Values

210 Call Forwarding Inhibit on Dial-In Trunks
X

X

X

212 Can Flash If Talking to an Incoming Trunk

211

Call Hold and Retrieve Access

X

X

X

X

213 Can Flash If Talking to an Outgoing Trunk

X

X

X

X

X

214 Cannot Dial a Trunk after Flashing
215 Cannot Dial a Trunk if Holding or in Conference with One
216 Data Security

X

217 Direct To ARS
218 Directed Call Pickup

X

X

X

219 Discriminating Dial Tone

X

X

X

X

220 Do Not Disturb

X

X

X

X

221 Clear All Features
222 Call Forward Inhibit on Hold Timeout

X

X
X

X

X

X

X

223 Flash Disable
224 Flash for Attendant
225 Hold Pickup (Attendant Paged Access)
226 Inward Restriction (DID)
227 Lockout Alarm Applies
228 Manual Line (Dial 0 Hotline)
229 Voice Mail Port

X

X

230 Message Register Overflow Alarm
231 Message Waiting Setup - Bell
232 Message Waiting Setup - Lamp

X

233 Never a Consultee
234 Never a Forwardee
235 Originate Only
(Page 3 of 9)

305

COS7 - IP TRUNK

COS6 - VOICE MAIL

COS5 - LS TRUNK

COS4 - CONSOLE

COS3- SUB-ATT.

COS2 - ONS

COS
OPTION / NAME

COS1 - IP SET

OPTION NUMBER

SX-200 ICP MX Technician’s Handbook

236 Outgoing Trunk Callback
237 Outgoing Trunk Camp-On
238 Override Security

X

239 Priority Dial 0

X

240 Line Privacy

X

X

X

X

X

X

X

X

X

X

X

X

X

X

241 Receive Only
242 Repeated Camp-On Beep
243 Non-Busy Extension
244 Room Status Applies
245 Abbreviated Dialing Access
246 SMDR - Extended Record
247 SMDR - Record Meter Pulses
248 TAFAS Any Access

X

X

249 TAFAS Access Tenant

X

X

250 TAFAS Access During Day Service

X

251 Transfer Dial Tone

X

X

X

X

253 Call Forward - Don’t Answer Timer (2 - 6 Rings)

3

3

3

3

3

3

254 Call Hold Recall Timer (PBX Telephones) 0 - 10 Minutes

1

1

1

1

1

1

1

255 Repeated Camp-On Beeps Timer (5 - 15 Seconds)

10

10

10

10

10

10

10

256 UCD Music On Hold Timer (0 - 50 Minutes)

0

0

0

0

0

0

0

258 Display Prime as Forwarder

X

X

X

X

X

X

X

259 Message Sending

X

X

X

X

X

3

3

X

252 Broker’s Call with Transfer
3

257 Flash Over Trunk

260 Internal / External Split Call Forwarding
261 ONS Voice Mail Port
262 Ignore Forward Busy with Free Appearance

X

263 Delay Ring Timer (2 - 6 Rings)

3

X
3

3

3

3

264 Half Fwd NA timer for DID call with VM msg on
265 Voice Mail System Speed Dial Index (0-255)
(Page 4 of 9)

306

COS6 - VOICE MAIL

COS7 - IP TRUNK

COS5 - LS TRUNK

COS4 - CONSOLE

COS3- SUB-ATT.

COS2 - ONS

COS
OPTION / NAME

COS1 - IP SET

OPTION NUMBER

Default Database Values

X

X

0

0

266 Camp-on before Forward on Busy
267 Softkey Support for Voice Mail

X

X

268 Record a Call in Voice Mail
269 Record a Call: Start Recording Automatically
270 Record a Call: Start Recording on Hangup
271 Privacy Released at Start of Call
272 Guest Suite Extension
273 Display Held Caller ID to ONS/CLASS
274 ONS Ring Group Member
275 Single Button Transfer to Voice mail

X

X

X

X

X

279 Display Account codes on Phone

X

X

X

280 PC (2nd) Port on IP Phone

X

276 Twin Phone
277 Automatic Mailbox Creation
278 Intercom Mode

300 Automatic Callback
301 Camp-On

X

X

X

302 Flash-in Conference

X

X

X

X

303 Paging Zone 1 Access

X

X

X

X

0

0

0

0

304 Paging Zone 2 Access
305 Paging Zone 3 Access
306 Paging Zone 4 Access
307 Paging Zone 5 Access
308 Paging Zone 6 Access
309 Paging Zone 7 Access
310 Paging Zone 8 Access
311

Paging Zone 9 Access

312 Paging Default (0 - 9) (0 Gives All Enabled Zones)
313 CO Trunk to CO Trunk Connect

X

X

314 CO Trunk to TIE Trunk Connect

X

X

0

(Page 5 of 9)

307

COS5 - LS TRUNK

COS6 - VOICE MAIL

COS7 - IP TRUNK

X

X

30

30

30

30

30

30

30

0

0

0

0

0

0

0

COS4 - CONSOLE

X

COS3- SUB-ATT.

X

COS2 - ONS

COS
OPTION / NAME

COS1 - IP SET

OPTION NUMBER

SX-200 ICP MX Technician’s Handbook

315 CO Trunk to DID Trunk Connect

X

X

316 TIE Trunk to TIE Trunk Connect

X

X

317 TIE Trunk to DID Trunk Connect

X

X

318 DID Trunk to DID Trunk Connect

X

X

319 Extension Non-CO Trunk to Trunk Connect

X

X

320 Transparent Multi-Console Operation
321 Ignore Call Forward After Transfer
322 Confirm Wakeup by Off-hook
323 RESERVED
324 RESERVED
325 RESERVED
326 Account Code, Forced Entry - Data Internal Calls
327 Account Code, Forced Entry - Data External Calls
328 Account Code, Forced Entry - Data Long Distance Calls
329 RESERVED
330 RESERVED
331 RESERVED
400 Contact Monitor
401 Call Park
402 Long Loop (Off-Premise Extensions Only)
403 Trunk Recall Partial Inhibit
404 Recording Failure to Hangup Timer (1 - 255 Seconds)
405 Can Initiate Call Monitor
406 Allow To Be Monitored (0=dis, 1=no beep, 2=beeps)
407 RESERVED
500 Override

X

501 Override Announce
502 Display ANI/DNIS/CLASS Information

X

X

X

503 Display CLASS Name

X

X

X

X

504 SUPERSET 420 Optional Class Display
(Page 6 of 9)

308

505 ONS Stations Support CLASS

COS7 - IP TRUNK

COS6 - VOICE MAIL

COS5 - LS TRUNK

COS4 - CONSOLE

COS3- SUB-ATT.

COS2 - ONS

COS
OPTION / NAME

COS1 - IP SET

OPTION NUMBER

Default Database Values

X

506 ONS Positive Disconnect

0

0

0

0

0

0

0

507 Station/Set: Allow My Number to be Displayed

X

X

X

X

X

X

X

508 Station/Set: Show Internal Numbers on My Phone
509 Display Caller ID for Non-Prime Lines

X
X

510 ONS Stations Support CLASS Visual Call Waiting
511

X
X

COV Voice Mail Displays Calling

600 Telephone - Auto-Answer
601 Telephone - Auto-Hold Disable
602 Telephone - Background Music

X

603 Telephone - Disconnect Alarm
604 Telephone - Automatic Outgoing Line
605 Telephone - Message Program
606 Telephone - Enhanced Answering Position
607 Telephone - Associated Modem Line
608 Telephone - Room Status Display
609 Telephone - Night Service Switching

X

0

0

0

611

X

X

613 Display ANI Information Only

X

X

614 Telephone - Handset Volume Saved

X

X

615 Telephone - Offhook Voice Announce

X

X

Telephone - Limited New Call Ring

0

X

610 Telephone - Guest Room Template (0 - 3) (DN)

X
0

0

0

612 Telephone - Headset Operation
X

X

616 Alarm Monitor Point

Ringer

Ringer

Ringer

Ringer

Ringer

Ringer

618 Alarm Audio Level for Sets

Ringer

617 Immediate Off Hook Alarm

0

0

0

0

0

0

0

619 Direct Speak@Ease Access
620 SUPERSET Telephone - Max Call Logs Allowed <0-20>
621 Call Logging - Multiple CO/DTS
(Page 7 of 9)

309

COS7 - IP TRUNK

COS6 - VOICE MAIL

COS5 - LS TRUNK

COS4 - CONSOLE

COS3- SUB-ATT.

COS2 - ONS

COS
OPTION / NAME

COS1 - IP SET

OPTION NUMBER

SX-200 ICP MX Technician’s Handbook

650 ACD - Agent Template (0 - 3; 0 = Disable)

0

0

0

0

0

0

0

651 ACD - Supervisor Template (0 - 3; 0 = Disable)

0

0

0

0

0

0

0

652 ACD - Senior Supervisor Template (0 - 3; 0 = Disable)

0

0

0

0

0

0

0

X

X

X

653 ACD - Agent Always Auto-Answer
654 ACD - Display Path Always
655 Allow Continuous Monitor
680 Key System - Direct CO Access
681 Key Set/Sub Att. - Call Hold Notify Timer (0 -600 s)
682

Key System - Auto Answer - Internal Calls (For SUPERSET
3DN and 4DN only)

683 Key System - Direct Paging Handsfree Answerback

X

X

X

684 Can Make All Set Page

X

X

X

685 Can Receive All Set Page

X

X

X

X

X

686 Group Page Includes Overhead Paging
687 All Set Page Includes Overhead Paging
688 IP Set Requires Compression
689 DTS/CO Line Transfer Call Handling
690 Hold And Page
691 Telephone - Day/Night1 Switching
692 Secure Hot Swapping
700 SMDR - Does Not Apply
701 No Dial Tone
702 SMDR - Overwrite Buffer

X
X

X

703 Message Register Applies
704 Incoming / Internal Modem Pooling Access
705 Automatic Overflow From Attendant
706 RESERVED
707 RESERVED
708 RESERVED
709 Follow External Call Forward
(Page 8 of 9)

310

COS7 - IP TRUNK

COS6 - VOICE MAIL

COS5 - LS TRUNK

COS4 - CONSOLE

COS3- SUB-ATT.

COS2 - ONS

COS
OPTION / NAME

COS1 - IP SET

OPTION NUMBER

Default Database Values

710 RESERVED
800 ANI Applies
801 Incoming Trunk Call Rotary

X

802 Limited Wait for Dial Tone
803 SMDR - Drop Calls < n Digits (0... 11, 0 = disable)

X
0

0

0

0

0

X
0

0

804 SMDR - Drop Incomplete Outgoing Calls
805 Trunk No Dial Tone Alarm
806 SMDR - Record Incoming Calls
807 SMDR - Display Private Speedcall
808 Special DISA
809 Standard Ring Applies
810 DISA During Night Service Only
811

ANI/DNIS Trunk

X

X

812 Loop Start Trunk to ACD Path Connect
813 Delay ONS Ring - Wait for Network Name (0-6 s)

0

0

0

0

0

0

814 SMDR - Record ANI/DNIS/CLASS

0
X

815 DTS/CO LINE KEY Honors Forwarding
816 CENTREX Flash over Trunk
900 Data Station Queuing
901 DTRX Herald
902 DTRX Message Code
903 DTRX Message Code Text
904 DTRX Complete Message Text
905 DTRX Herald Text Select (1- 4)

1

1

1

1

1

1

1

906 DATA SMDR - Does Not Apply
907 DATA SMDR - Extended Record
908 DATA SMDR - Overwrite Buffer
(Page 9 of 9)

311

SX-200 ICP MX Technician’s Handbook

Form 04 - System Options
OPTION
NUMBER

SYSTEM OPTIONS

STATUS

01

Clock Format (example 16:00, 4:00, 4:00a)

02

Message Lamp Test Enable

12HR AM
DISABLED

03

Single Paging Amplifier

DISABLED

04

Message Waiting & Message Register Clear Print

DISABLED

05

Verified Account Codes

DISABLED

06

Analogue Networking SMDR

DISABLED

07

Cancel 24-hour Message Waiting

DISABLED

08

Five Digit SMDR

DISABLED

09

Attendant Call Block

DISABLED

10

Attendant Conference Beep

DISABLED

11

Automatic Wake-up

DISABLED

12

Automatic Wake-up Alarm

DISABLED

13

Automatic Wake-up Print

DISABLED

14

Automatic Wake-up Music

DISABLED

15

Data Demultiplexer

DISABLED

16

IP Set Voice Encryption

ENABLED

17

Discriminating Ringing

ENABLED

18

Discriminating Ringing Always

DISABLED

20

Holiday Messages

DISABLED

21

Incoming to Outgoing Call Forward

DISABLED

22

Last Party Clear - Dial Tone

DISABLED

23

Message Reg. Count Additional Supervisions

DISABLED

24

Message Register Audit

DISABLED

25

Message Register Zero After Audit

DISABLED

26

No Overlap Outpulsing

ENABLED

27

Room Status Audit

DISABLED

28

SMDR Indicate Long Calls

DISABLED

29

Telephone Last Number Redial

ENABLED

31

Satellite PBX

DISABLED

32

Outgoing Call Restriction

DISABLED

33

Room Status

DISABLED

34

Auto Room Status Conversion/Auto Wake-up Print

DISABLED

35

DSS/BLF Call Pickup

DISABLED

36

End of Dial Character ( # )

DISABLED

37

Calibrated Flash

DISABLED

38

Switch-Hook Flash

ENABLED

39

DATA SMDR Indicate Long Calls

DISABLED

40

Message Register Follows Talker

DISABLED

42

Silent Monitoring

DISABLED

43

ACD Silent Monitoring Beeps

DISABLED

44

ACD Reports

DISABLED

(Page 1 of 3)

312

Default Database Values

OPTION
NUMBER

SYSTEM OPTIONS

STATUS

45

Disable PMS Logs

ENABLED

46

Rotary Dial Digit Translation Plan 0-3

0

47

ARS Unknown Digit Length Time-out 2-60 seconds

5

48

Limited Wait For Dial Tone

5

1-15 seconds

49

Pseudo Answer Supervision Timer 10-60 seconds

20

50

Dialing Conflict Timer

2-10 seconds

5

51

Final Ring Time-out

1-30 minutes

1

52

Minimum Flash Timer

20-50 ms ( 10 ms inc )

20

53

Maximum Flash Timer

20-150 ms ( 10 ms inc )

100

54

DISA Answer Timer

55

Account Code Length Variable or 2-12 digits

1-8 seconds

8

56

Auto Room Stat Conver/Wakeup Print timer(HH:MM)

00:00

57

Vacant/Reserved Room Default Call Restriction

INTERNAL

58

Occupied Room Default Call Restriction

INTERNAL

59

Receivers Reserved For Non-Auto-Attendant Use

UNKNOWN

60

Tone Plan

NA

61

Class Receivers in Spine Bay #1 (0..5)

3

62

Class Receivers in Spine Bay #2 (0..5)

3

63

Class Receivers in Spine Bay #3 (0..5)

3

64

Class Receivers in Spine Bay #4 (0..5)

3

65

Class Receivers in Spine Bay #5 (0..5)

3

66

Class Receivers in Spine Bay #6 (0..5)

3

67

Class Receivers in Spine Bay #7 (0..5)

3

69

DTMF ON Timer

5-15 ( in 10 ms inc )

9

70

DTMF OFF Timer

5-15 ( in 10 ms inc )

71

Slot 10 FIM Capacity (2 or 3 Bays)

6

9
2

72

Slot 11 FIM Capacity (2 or 3 Bays)

2

73

Advance to Daylight Savings Time ( mm:dd:hh )

00:01:00

76

Go Back to Standard Time

79

Daylight - Standard Time difference (30-240min)

( mm:dd:hh )

00:01:00
60

80

MyAdministrator Access

DISABLED

81

Enter offset from GMT (+/-hh:mm)

-05:00

82

Use DSP Echo Canceller

DISABLED

84

Multiple Guest Suite Phones

DISABLED

85

Speak@Ease Integration

DISABLED

86

PRI Card: Q.sig

DISABLED

87

Record a Call

DISABLED

88

TAPI Desktop (0..50 in increments of 5)

0

89

Class Functionality for ONS Sets

DISABLED

90

ACD Real Time Events

DISABLED

91

PRI Card: NFAS

DISABLED

92

PRI Card: D Channel Backup

DISABLED

93

PRI Card: Remote LAN Access

DISABLED

(Page 2 of 3)

313

SX-200 ICP MX Technician’s Handbook

OPTION
NUMBER
94

SYSTEM OPTIONS
PRI Card: Min/Max

STATUS
DISABLED

95

PRI Card: Auto Min/Max

DISABLED

96

Number of Links (0-8)

0

97

Support Softkey Access to Voicemail

DISABLED

98

Support 3DN, 4DN and 400 series Set Types

DISABLED

99

Fax Tone Detection

DISABLED

100

Mitel Options Password

18642413

101

System Identity Code

17591

102

Feature Level (0..99)

0

103

Maximum Devices

32

104

Maximum ACD Agents

0

105

Mitel Application Interface

DISABLED

106

Automated Attendant

ENABLED

107

Lodging

DISABLED

108

Property Management System

DISABLED

109

Remote Software Download

ENABLED

110

Maximum BNIC Cards (0..40)

0
0

111

Maximum BONS Cards (0..40)

112

SS4000 Series Sets

ENABLED

113

Centralized Attendant/VoiceMail

DISABLED

114

Maximum IP Sets

20

115

Maximum IP Trunks

0

120

Number of Compression Resources (0-24)

0

121

Voicemail License for Bilingual Prompts

DISABLED

122

Voicemail License for Personal Contact Numbers

DISABLED

123

Voicemail License for DID Server

DISABLED

124

Voicemail Property Management System

DISABLED

125

Licensed Embedded Voicemail Boxes (0-748)

20

126

Email Messaging

DISABLED

127

Autoselect Park Orbits

ENABLED

128

Phonebook

DISABLED

129

Attendant Park and Page Key

DISABLED

130

Paging Tone

ENABLED

131

PC (2nd) Port on IP Phone

DISABLED

132

DSP Configuration Option

BUSINESS1

133

TDM Bays (0-2)

0

134

Voicemail Recorded Announcement Device

DISABLED

135

Voicemail Control of MWI by DTMF Tones

DISABLED

136

Dual Function Key Timer (1-5)

2

137

Mark SMTP Forwarded Voicemails as Read

ENABLED

138

Country Variant For Disconnect Tone Control

DISABLED

(Page 3 of 3)

314

Default Database Values

Form 05 - Tenant Interconnection Table
01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
01 O

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

02 *

O

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

03 *

*

O

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

04 *

*

*

O

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

05 *

*

*

*

O

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

06 *

*

*

*

*

O

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

07 *

*

*

*

*

*

O

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

08 *

*

*

*

*

*

*

O

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

09 *

*

*

*

*

*

*

*

O

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

10 *

*

*

*

*

*

*

*

*

O

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

11 *

*

*

*

*

*

*

*

*

*

O

*

*

*

*

*

*

*

*

*

*

*

*

*

*

12 *

*

*

*

*

*

*

*

*

*

*

O

*

*

*

*

*

*

*

*

*

*

*

*

*

13 *

*

*

*

*

*

*

*

*

*

*

*

O

*

*

*

*

*

*

*

*

*

*

*

*

14 *

*

*

*

*

*

*

*

*

*

*

*

*

O

*

*

*

*

*

*

*

*

*

*

*

15 *

*

*

*

*

*

*

*

*

*

*

*

*

*

O

*

*

*

*

*

*

*

*

*

*

16 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

O

*

*

*

*

*

*

*

*

*

17 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

O

*

*

*

*

*

*

*

*

18 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

O

*

*

*

*

*

*

*

19 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

O

*

*

*

*

*

*

20 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

O

*

*

*

*

*

21 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

O

*

*

*

*

22 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

O

*

*

*

23 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

O

*

*

24 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

O

*

25 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

O

315

SX-200 ICP MX Technician’s Handbook

Form 06 - Tenant Night Switching Table
01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
01

O

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

02

.

O

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

03

.

.

O

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

04

.

.

.

O

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

05

.

.

.

.

O

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

06

.

.

.

.

.

O

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

07

.

.

.

.

.

.

O

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

08

.

.

.

.

.

.

.

O

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

09

.

.

.

.

.

.

.

.

O

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

10

.

.

.

.

.

.

.

.

.

O

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

11

.

.

.

.

.

.

.

.

.

.

O

.

.

.

.

.

.

.

.

.

.

.

.

.

.

12

.

.

.

.

.

.

.

.

.

.

.

O

.

.

.

.

.

.

.

.

.

.

.

.

.

13

.

.

.

.

.

.

.

.

.

.

.

.

O

.

.

.

.

.

.

.

.

.

.

.

.

14

.

.

.

.

.

.

.

.

.

.

.

.

.

O

.

.

.

.

.

.

.

.

.

.

.

15

.

.

.

.

.

.

.

.

.

.

.

.

.

.

O

.

.

.

.

.

.

.

.

.

.

16

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

O

.

.

.

.

.

.

.

.

.

17

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

O

.

.

.

.

.

.

.

.

18

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

O

.

.

.

.

.

.

.

19

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

O

.

.

.

.

.

.

20

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

O

.

.

.

.

.

21

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

O

.

.

.

.

22

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

O

.

.

.

23

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

O

.

.

24

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

O

.

25

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

O

Form 07 - Console Assignments
BAY

SLT

CCT

EXT NUM

1

13

02

198

316

COS COR TENANT COMMENTS
04

01

01

CESID

Default Database Values

Form 09 - Desktop Devices Definition
B/S/CCT TEN EXTN COS

COR

TYPE

1/01/01

1

100

1

1

5220

01

1/01/02

1

101

1

1

5220

01

1/01/03

1

102

1

1

5220

01

1/01/04

1

103

1

1

5220

01

1/01/05

1

104

1

1

5220

01

1/01/06

1

105

1

1

5220

01

1/01/07

1

106

1

1

5220

01

1/01/08

1

107

1

1

5220

01

1/01/09

1

108

1

1

5220

01

1/01/10

1

109

1

1

5220

01

1/01/11

1

110

1

1

5220

01

1/01/12

1

111

1

1

5220

01

1/01/13

1

112

1

1

5220

01

1/01/14

1

113

1

1

5220

01

1/01/15

1

114

1

1

5220

01

1/01/16

1

115

1

1

5220

01

1/01/17

1

116

1

1

5220

01

1/01/18

1

117

1

1

5220

01

1/01/19

1

118

1

1

5220

01

1/01/20

1

119

1

1

5220

01

1/01/21

5020

1/01/22

5020

1/01/23

5020

1/01/24

5020

1/02/01

5020

1/02/02

5020

1/02/03

5020

1/02/04

5020

1/02/05

5020

1/02/06

5020

1/02/07

5020

1/02/08

5020

1/02/09

5020

1/02/10

5020

1/02/11

5020

1/02/12

5020

1/02/13

5020

PAGE

NAME

ASSOC

COMMENTS
/CESID/MAC

(Page 1 of 6)

317

SX-200 ICP MX Technician’s Handbook

B/S/CCT TEN EXTN COS

COR

TYPE

1/02/14

5020

1/02/15

5020

1/02/16

5020

1/02/17

5020

1/02/18

5020

1/02/19

5020

1/02/20

5020

1/02/21

5020

1/02/22

5020

1/02/23

5020

1/02/24

5020

1/03/01

5020

1/03/02

5020

1/03/03

5020

1/03/04

5020

1/03/05

5020

1/03/06

5020

1/03/07

5020

1/03/08

5020

1/03/09

5020

1/03/10

5020

1/03/11

5020

1/03/12

5020

1/03/13

5020

1/03/14

5020

1/03/15

5020

1/03/16

5020

1/03/17

5020

1/03/18

5020

1/03/19

5020

1/03/20

5020

1/03/21

5020

1/03/22

5020

1/03/23

5020

1/03/24

5020

1/04/01

5020

1/04/02

5020

1/04/03

5020

1/04/04

5020

PAGE

NAME

ASSOC

COMMENTS
/CESID/MAC

(Page 2 of 6)

318

Default Database Values

B/S/CCT TEN EXTN COS

COR

TYPE

1/04/05

5020

1/04/06

5020

1/04/07

5020

1/04/08

5020

1/04/09

5020

1/04/10

5020

1/04/11

5020

1/04/12

5020

1/04/13

5020

1/04/14

5020

1/04/15

5020

1/04/16

5020

1/04/17

5020

1/04/18

5020

1/04/19

5020

1/04/20

5020

1/04/21

5020

1/04/22

5020

1/04/23

5020

1/04/24

5020

1/05/01

5020

1/05/02

5020

1/05/03

5020

1/05/04

5020

1/05/05

5020

1/05/06

5020

1/05/07

5020

1/05/08

5020

1/05/09

5020

1/05/10

5020

1/05/11

5020

1/05/12

5020

1/05/13

5020

1/05/14

5020

1/05/15

5020

1/05/16

5020

1/05/17

5020

1/05/18

5020

1/05/19

5020

PAGE

NAME

ASSOC

COMMENTS
/CESID/MAC

(Page 3 of 6)

319

SX-200 ICP MX Technician’s Handbook

B/S/CCT TEN EXTN COS

COR

TYPE

1/05/20

5020

1/05/21

5020

1/05/22

5020

1/05/23

5020

1/05/24

5020

1/07/01

5020

1/07/02

5020

1/07/03

5020

1/07/04

5020

1/07/05

5020

1/07/06

5020

1/07/07

5020

1/07/08

5020

1/07/09

5020

1/07/10

5020

1/07/11

5020

1/07/12

5020

1/07/13

5020

1/07/14

5020

1/07/15

5020

1/07/16

5020

1/07/17

5020

1/07/18

5020

1/07/19

5020

1/07/20

5020

1/07/21

5020

1/07/22

5020

1/07/23

5020

1/07/24

5020

1/09/01

5020

1/09/02

5020

1/09/03

5020

1/09/04

5020

1/09/05

5020

1/09/06

5020

1/09/07

5020

1/09/08

5020

1/09/09

5020

1/09/10

5020

PAGE

NAME

ASSOC

COMMENTS
/CESID/MAC

(Page 4 of 6)

320

Default Database Values

B/S/CCT TEN EXTN COS

COR

TYPE

1/09/11

5020

1/09/12

5020

1/09/13

5020

1/09/14

5020

1/09/15

5020

1/09/16

5020

1/09/17

5020

1/09/18

5020

1/09/19

5020

1/09/20

5020

1/09/21

5020

1/09/22

5020

1/09/23

5020

1/09/24

5020

1/10/01

5020

1/10/02

5020

1/10/03

5020

1/10/04

5020

1/10/05

5020

1/10/06

5020

1/10/07

5020

1/10/08

5020

1/10/09

5020

1/10/10

5020

1/10/11

5020

1/10/12

5020

1/10/13

5020

1/10/14

5020

1/10/15

5020

1/10/16

5020

1/10/17

5020

1/10/18

5020

1/10/19

5020

1/10/20

5020

1/10/21

5020

1/10/22

5020

1/10/23

5020

1/10/24
1/11/01

PAGE

NAME

ASSOC

COMMENTS
/CESID/MAC

5020
1

301

6

1

VMAIL

VMAIL 1

(Page 5 of 6)

321

SX-200 ICP MX Technician’s Handbook

B/S/CCT TEN EXTN COS

COR

TYPE

PAGE

NAME

1/11/02

1

302

6

1

VMAIL

VMAIL 2

1/11/03

1

303

6

1

VMAIL

VMAIL 3

1/11/04

1

304

6

1

VMAIL

VMAIL 4

1/11/05

1

305

6

1

VMAIL

VMAIL 5

1/11/06

1

306

6

1

VMAIL

VMAIL 6

1/11/07

1

307

6

1

VMAIL

VMAIL 7

1/11/08

1

308

6

1

VMAIL

VMAIL 8

1/11/09

1

309

6

1

VMAIL

VMAIL 9

1/11/10

1

310

6

1

VMAIL

VMAIL 10

1/11/11

1

311

6

1

VMAIL

VMAIL 11

1/11/12

1

312

6

1

VMAIL

VMAIL 12

1/12/01

1

313

6

1

VMAIL

VMAIL 13

1/12/02

1

314

6

1

VMAIL

VMAIL 14

1/12/03

1

315

6

1

VMAIL

VMAIL 15

1/12/04

1

316

6

1

VMAIL

VMAIL 16

1/12/05

1

317

6

1

VMAIL

VMAIL 17

1/12/06

1

318

6

1

VMAIL

VMAIL 18

1/12/07

1

319

6

1

VMAIL

VMAIL 19

1/12/08

1

320

6

1

VMAIL

VMAIL 20

1/12/09

1

321

6

1

VMAIL

VMAIL 21

1/12/10

1

322

6

1

VMAIL

VMAIL 22

1/12/11

1

323

6

1

VMAIL

VMAIL 23

1/12/12

1

324

6

1

VMAIL

1/13/01

1

199

3

1

Sub

1/13/03

1

200

2

1

Stn

1/13/04

1

201

2

1

ASSOC

COMMENTS
/CESID/MAC

VMAIL 24
01

Stn

1/13/05

Stn

1/13/06

Stn

(Page 6 of 6)

322

Default Database Values

Form 09 - Desktop Line Appearance Definition
KEY

TYPE

DIR

RING

SEC

DSS

EXT
NUM

TRK
NUM

LABEL

R#

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

100
1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

101

102

103

104

9

(Page 1 of 4)

323

SX-200 ICP MX Technician’s Handbook

KEY

TYPE

DIR

RING

SEC

DSS

EXT
NUM

TRK
NUM

LABEL

R#

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

105
1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

106

107

108

109

9

(Page 2 of 4)

324

Default Database Values

KEY

TYPE

DIR

RING

SEC

DSS

EXT
NUM

TRK
NUM

LABEL

R#

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

110
1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

111
1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

112
1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

113
1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

114
1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

(Page 3 of 4)

325

SX-200 ICP MX Technician’s Handbook

KEY

TYPE

DIR

RING

SEC

DSS

EXT
NUM

TRK
NUM

LABEL

R#

*01

Prime

In/Out

Immed

No

02

CO Line

In/Out

Immed

No

1

9

04

CO Line

In/Out

Immed

No

2

9

06

CO Line

In/Out

Immed

No

3

9

08

CO Line

In/Out

Immed

No

4

9

10

CO Line

In/Out

Immed

No

5

9

12

CO Line

In/Out

Immed

No

6

9

*01

Prime

In/Out

Immed

No

116

*01

Prime

In/Out

Immed

No

117

*01

Prime

In/Out

Immed

No

118

*01

Prime

In/Out

Immed

No

119

*01

Prime

In/Out

Immed

No

301

*01

Prime

In/Out

Immed

No

302

*01

Prime

In/Out

Immed

No

303

*01

Prime

In/Out

Immed

No

304

*01

Prime

In/Out

Immed

No

305

*01

Prime

In/Out

Immed

No

306

*01

Prime

In/Out

Immed

No

307

*01

Prime

In/Out

Immed

No

308

*01

Prime

In/Out

Immed

No

309

*01

Prime

In/Out

Immed

No

310

*01

Prime

In/Out

Immed

No

311

*01

Prime

In/Out

Immed

No

312

*01

Prime

In/Out

Immed

No

313

*01

Prime

In/Out

Immed

No

314

*01

Prime

In/Out

Immed

No

315

*01

Prime

In/Out

Immed

No

316

*01

Prime

In/Out

Immed

No

317

*01

Prime

In/Out

Immed

No

318

*01

Prime

In/Out

Immed

No

319

*01

Prime

In/Out

Immed

No

320

*01

Prime

In/Out

Immed

No

321

*01

Prime

In/Out

Immed

No

322

*01

Prime

In/Out

Immed

No

323

*01

Prime

In/Out

Immed

No

324

*01

Prime

In/Out

Immed

No

199

02

Recall

04

Hold Pos

06

Hold Pos

08

Hold Pos

Immed

115

RECALL

(Page 4 of 4)

326

Default Database Values

Form 09 - Paging Groups
[PAGING GROUP: 01] [

]

EXTN

BAY

SLT

CCT

100

01

01

01

101

01

01

02

102

01

01

03

103

01

01

04

104

01

01

05

105

01

01

06

106

01

01

07

107

01

01

08

108

01

01

09

109

01

01

10

COMMENTS

Form 10 - Pickup Groups
****** CDE DATA PRINT OPTION 10 FORM IS EMPTY ******

Form 11 - Data Circuit Descriptor
[DESCRIPTOR NUMBER : 1] PARAMETER

VALUE

Session Inactivity Disconnect Timer 0 - 255 minutes

0

Guard Timer

2

0 - 99 seconds

Minimum Baud Rate

110

Default Baud Rate

9600

Maximum Baud Rate

19200

Always Use Default Baud Rate When Called

NO

DTR Off Disconnect Timer 0 - 99 seconds

5

DTR To CTS Delay Timer

100

0 - 9900 msec ( 100 msec inc )

DTR Forced High

NO

RTS Forced High

NO

DSR Is Held High When Device Is Idle

YES

CTS Is Held High When Device Is Idle

YES

Originate A DTRX Call With A Low->High Transition of DTR

NO

Action Taken If The Idle DTE Has DTR Low ( Auto Answer )

REFUSE

Pooled Modem Communication Established Indicator

DCD

First Modem Tone ( 2025 Hz, 2100 Hz, 2225 Hz )

2025Hz

Second Modem Tone ( 2025 Hz, 2100 Hz, 2225 Hz )

2225Hz

ASYNC: Keyboard Origination Allowed ( Auto Baud )

YES

ASYNC: ADL Auto Baud

NO

(Page 1 of 2)

327

SX-200 ICP MX Technician’s Handbook

[DESCRIPTOR NUMBER : 1] PARAMETER

VALUE

ASYNC: Flow Control

XON/OFF

ASYNC: XON Character ( 0 - 127, decimal value of ASCII code )

17

ASYNC: XOFF Character ( 0 - 127, decimal value of ASCII code )

19

ASYNC: Break Key Function

SYSATT

ASYNC: PBX Attention Character ( 0 - 127 )

4

ASYNC: Parity

ODD

ASYNC: Character Length ( 7 - 8 ; 8 bits implies no parity )

7

ASYNC: Number of Stop Bits ( 1 - 2 )

1

ASYNC: Autobaud To Host Character 1 ( 0 - 127 )

13

ASYNC: Autobaud To Host Character 2 ( 0 - 127 )

0

ASYNC: Delay Between Autobaud Characters 0-1270 msec (10msec inc)

100

DS2100: Operating Mode

( ASYNC, SYNC )

ASYNC.

SYNC: Rate Adaptation Scheme ( MiNET, X.31 )

MiNET

SYNC: Clock Source ( INTERNAL, SYSTEM, TX EXT, TX & RX EXT )

INTERNAL

(Page 2 of 2)

Form 11 - Data Circuit Descriptor Review
****** CDE DATA PRINT OPTION 11* FORM IS EMPTY ******

20

1

13

21

1

13

22

1

13

23

1

13

24

1

13

25

1

13

26

1

13

27

1

13

28

328

AVL

13

DTE

19

1

CDN

13

COR

02

1

COS

01

13

NUM

CCT

13

1

EXT

SLT

1

TYPE

TEN

BAY

Form 12 - Data Assignment Table
HOTLINE

COMMENTS

Default Database Values

Form 13 - Trunk Circuit Descriptor
[ AMB TRUNK: 1 ] OPTION NAME

[SUPERVISION PARAMETER]

STATUS

Reverse to Idle

NO

Far-end gives answer supervision

NO

Inhibit automatic supervision

NO

No seize alarm

NO

No release alarm

NO

Line length

LONG

Save Busy-Out Status

YES

Impedance

COMPLEX

Calling party disconnect timer

1 - 12 minutes

5

Ignore remote disconnect

NO

Disconnect timer

100 - 9900 ms ( 100 ms inc )

500

Supervision direction: incoming trunk calls also

NO

Guard timer

0 - 3000 ms ( 100 ms inc )

800

6 - 10 seconds

6

Class trunk

YES

Ring cycle timer
Ignore line reversal during seizure

YES

Ringing expected

YES

Ringing debounce timer

5 - 12 seconds

6

Seize timer

10 - 60 s ( 10 s inc )

60

Flash timer

200 - 700 ms ( 100 ms inc )

300

Flash over trunk

NO

Direct access on CO Line Keys: bypass Key System Toll Control

NO

[ T1 E&M TRUNK: 7 ] OPTION NAME

STATUS

Reverse to Idle

NO

Far-end gives answer supervision

NO

Inhibit automatic supervision

NO

No seize alarm

NO

No release alarm

NO

Line Length

LONG

DTMF

NO

Save Busy-Out Status

YES

Disconnect timer

1 - 12 minutes

5

Release acknowledge timer

2 - 240 s ( 2 s inc )

40

Guard timer

200 - 1000 ms ( 100 ms inc )

Incoming start type
Debounce timer

800
WINK

20 - 150 ms ( 10 ms inc )

100

(Page 1 of 2)

329

SX-200 ICP MX Technician’s Handbook

[ T1 E&M TRUNK: 7 ] OPTION NAME
Wink timer

STATUS

150 - 300 ms ( 50 ms inc )

200

Outgoing start type

WINK

Digit outpulsing ratio

60/40

Outpulse delay timer

100 - 2000 ms ( 100 ms inc )

800

Flash timer

200 - 700 ms ( 100 ms inc )

300

Flash type

LOOP FSH

Flash over trunk

NO

Interdigit timer

300 - 800 ms ( 100 ms inc )

800

Wait for delay timer

300 - 5000 ms ( 100 ms inc )

5000

Remote end is a satellite

NO

Remote end is a satellite with OPS lines

NO

Direct access on CO Line Keys: bypass Key System Toll Control

NO

Release Link Trunk

NO

QSIG Supplementary Services

YES

Present Node ID over IP Trunking

NO

(Page 2 of 2)

Form 13 - Audio Configuration Table
TRK

LENGTH

IMPEDANCE

1

BAY

SLT

CCT

AUTO

AUTO

2

AUTO

AUTO

3

AUTO

AUTO

4

AUTO

AUTO

5

AUTO

AUTO

6

AUTO

AUTO

TEL NO MWT COMMENTS

Form 13 - Trunk Circuit Descriptor Review
[ AMB TRUNK: 1]

330

TRK NUM

BAY

SLT

CCT

1

1

13

7

2

1

13

8

3

1

13

9

4

1

13

10

5

1

13

11

6

1

13

12

COMMENTS

Default Database Values

Form 14 - Non Dial-In Trunks
BAY SLT CCT COS TEN DAY N1

N2 CDN TK NUM

TK NAME COMMENTS

1

06

01

1

06

02

1

06

03

1

06

04

1

06

05

1

06

06

1

06

07

1

06

08

1

06

09

1

06

10

1

06

11

1

06

12

1

06

13

1

06

14

1

06

15

1

06

16

1

06

17

1

06

18

1

06

19

1

06

20

1

06

21

1

06

22

1

06

23

1

06

24

1

06

25

1

06

26

1

06

27

1

06

28

1

06

29

1

06

30

1

13

07

5

1

1

1

LINE 1

1

13

08

5

1

1

2

LINE 2

1

13

09

5

1

1

3

LINE 3

1

13

10

5

1

1

4

LINE 4

1

13

11

5

1

1

5

LINE 5

1

13

12

5

1

1

6

LINE 6

1

13

13

1

13

14

1

13

15

1

13

16

1

13

17

1

13

18

331

SX-200 ICP MX Technician’s Handbook

Form 15 - Dial-In Trunks
BAY SLT CCT COS COR TEN
1

06

01

1

06

02

1

06

03

1

06

04

1

06

05

1

06

06

1

06

07

1

06

08

1

06

09

1

06

10

1

06

11

1

06

12

1

06

13

1

06

14

1

06

15

1

06

16

1

06

17

1

06

18

1

06

19

1

06

20

1

06

21

1

06

22

1

06

23

1

06

24

1

06

25

1

06

26

1

06

27

1

06

28

1

06

29

1

06

30

1

13

13

1

13

14

1

13

15

1

13

16

1

13

17

1

13

18

332

N

M

X

CDN

TK
TK
COMMENTS
NUM NAME

Default Database Values

Form 16 - Trunk Groups
[GRP:01-LOCAL ] [SMDR ][TERM]

TK
BAY SLT CCT
NUM
6

01

13

12

5

01

13

11

4

01

13

10

3

01

13

09

2

01

13

08

1

01

13

07

COMMENTS

Form 17 - Hunt Groups
[GRP 01:300 ] [TERM ]STN/SET ]

EXT
BAY SLT CCT
NUM
301

01

11

01

302

01

11

02

303

01

11

03

304

01

11

04

COMMENTS

Form 17 - Hunt Group Options
[GRP 01:300 ] [TERM ] STN/SET ]
Name

OPTIONS
VMail

Overflow
Record-a-Call: Maximum Port Usage (1-20)

0

System Greeting (1-8)

1

333

SX-200 ICP MX Technician’s Handbook

Form 18 - Miscellaneous System Ports
ENTRY

DESCRIPTION

BAY

SLT

CCT

SCT

01

Music On Hold

01

13

29

01

02

Pager 1

01

13

30

02

03

Pager 2

04

Pager 3

05

Pager 4

06

Pager 5

07

Pager 6

08

Pager 7

09

Pager 8

01

13

29

01

10

Pager 9

11

Minor Alarm

12

Major Alarm

13

Critical Alarm

14

Night Bell 01

15

Night Bell 02

16

Night Bell 03

17

Night Bell 04

18

Night Bell 05

19

Night Bell 06

20

Night Bell 07

21

Night Bell 08

22

Night Bell 09

23

Night Bell 10

24

Night Bell 11

25

Night Bell 12

26

Night Bell 13

27

Night Bell 14

28

Night Bell 15

29

Night Bell 16

30

Night Bell 17

31

Night Bell 18

32

Night Bell 19

33

Night Bell 20

34

Night Bell 21

35

Night Bell 22

36

Night Bell 23

37

Night Bell 24

38

Night Bell 25

39

Door Relay 1

40

Door Relay 2

41

Door Relay 3

42

Door Relay 4

334

DIR

PAGER

EXT #

1

340

Default Database Values

Form 19 - Call Rerouting Table
[TENANT : 01] TYPE OF CALL

DAY

N1

N2

Station Dial 0 Routing

100

100

100

Priority Dial 0 Routing

100

100

100

-----

-----

300

300

300

Call Forward Busy Number For This Tenant

300

300

300

Call Forward No Answer Number For This Tenant

300

300

300

DID Recall Points On Busy
DID Recall Points On No Answer
DID Routing For Calls Into This Tenant
DID Illegal # Intercept For This Tenant
DID Vacant Number Routing For This Tenant
DID Attendant Access Night Points

-----

Non-Dial-In Trunks Alternate Recall Points
Dial-In Tie Recall Points On Busy
Dial-In Tie Recall Points On No Answer
Dial-In Tie Routing For Calls Into This Tenant
Dial-In Tie Illegal # Intercept For This Tenant
Dial-In Tie Vacant Number Routing For This Tenant
Dial-In Tie Attendant Access Night Point

-----

DND Intercept Routing For This Tenant
Automatic Wake-up Routing For This Tenant
Personal Wake-up Routing For This Tenant
UCD/Attendant Recording For This Tenant
UCD On Hold Time-Out For This Tenant
DISA Day Service Routing For This Tenant
Station Vacant Number Routing For This Tenant
CO Line Routing Points On No Answer
Music Sources For This Tenant
Record a Call Voicemail Destination For This Tenant
Station Illegal Number Routing For This Tenant
Speak@Ease Number For This Tenant

Voicemail Number For This Tenant
ONS Notification Number For 911 Calls and Lockouts
Phonebook Number for This Tenant
Message Key Routing For This Tenant

335

SX-200 ICP MX Technician’s Handbook

Form 20 - ARS COR Group Definition
COR GROUP

COR GROUP MEMBERS (SEPARATE WITH SPACES)

01

1

COMMENTS

Form 21 - ARS Day Zone Definition
DAY ZONE
01

SUN.
*

MON.
*

TUE.
*

WED.
*

THU.
*

FRI.
*

02
03

Form 27- ARS Maximum Number of Dialed Digits
COR

MAXIMUM NUMBER OF DIALED DIGITS

1

Unlimited

2

Unlimited

3

Unlimited

4

Unlimited

5

Unlimited

6

Unlimited

7

Unlimited

8

Unlimited

9

Unlimited

10

Unlimited

11

Unlimited

12

Unlimited

13

Unlimited

14

Unlimited

15

Unlimited

16

Unlimited

17

Unlimited

18

Unlimited

19

Unlimited

20

Unlimited

21

Unlimited

22

Unlimited

23

Unlimited

24

Unlimited

25

Unlimited

336

SAT.
*

Default Database Values

Form 28- Form Access Restriction
FORM NAME

INST

MAINT1 MAINT2

SUPER

ATT

01 = SYSTEM CONFIGURATION

R/W

R/W

none

none

none

02 = FEATURE ACCESS CODES

R/W

R/W

none

none

none

03 = COS DEFINE

R/W

R/W

none

none

none

04 = SYS OPTIONS/SYS TIMERS

R/W

R/W

none

none

none

05 = TENANT INTERCONNECTION

R/W

R/W

none

none

none

06 = TENANT NIGHT SWITCHING

R/W

R/W

none

none

none

07 = CONSOLE ASSIGNMENTS

R/W

R/W

none

none

none

08 = ATTENDANT LDN ASGN

R/W

R/W

none

none

none

09 = DESKTOP DEVICE ASSIGNMENTS

R/W

R/W

none

none

none

10 = PICKUP GROUPS

R/W

R/W

none

none

none

11 = DATA CIRCUIT DESCRIPTOR

R/W

R/W

none

none

none

12 = DATA ASSIGNMENT

R/W

R/W

none

none

none

13 = TRUNK CIRCUIT DESC

R/W

R/W

none

none

none

14 = NON-DIAL-IN TRUNKS

R/W

R/W

none

none

none

15 = DIAL-IN TRUNKS

R/W

R/W

none

none

none

16 = TRUNK GROUPS

R/W

R/W

none

none

none

17 = HUNT GROUPS

R/W

R/W

none

none

none

18 = MISC SYSTEM PORTS

R/W

R/W

none

none

none

19 = CALL REROUTING TABLE

R/W

R/W

none

none

none

20 = ARS: COR GRP DEFINITION

R/W

R/W

none

none

none

21 = ARS: DAY ZONE DEFINITION

R/W

R/W

none

none

none

22 = ARS: MODIFIED DGT TABLE

R/W

R/W

none

none

none

23 = ARS: ROUTE DEFINITION

R/W

R/W

none

none

none

24 = ARS: ROUTE LISTS

R/W

R/W

none

none

none

25 = ARS: ROUTE PLANS

R/W

R/W

none

none

none

26 = ARS: DIGIT STRINGS

R/W

R/W

none

none

none

27 = ARS: MAXIMUM DIALED DIGITS

R/W

R/W

none

none

none

28 = FORM ACCESS RESTRICTION

R/W

R/W

none

none

none

29 = DTE PROFILE

R/W

R/W

none

none

none

30 = DEVICE INTERCON TABLE

R/W

R/W

none

none

none

31 = SYSTEM ABBREV DIAL ENTRY

R/W

R/W

none

none

none

32 = CDE DATA PRINT

R/W

R/W

none

none

none

33 = ACCOUNT CODE ENTRY

R/W

R/W

none

none

none

34 = DIRECTED IO

R/W

R/W

none

none

none

35 = GLOBAL FIND ACCESS CODE

R/W

R/W

none

none

none

36 = MODEM ASSIGNMENT

R/W

R/W

none

none

none

37 = GUEST RM SUPERSET KEYS TEM

R/W

R/W

none

none

none

(Page 1 of 2)

337

SX-200 ICP MX Technician’s Handbook

FORM NAME

INST

MAINT1

MAINT2

SUPER

ATT

38 = ACD KEYS TEMPLATE

R/W

R/W

none

none

39 = ACD AGENT GROUPS

R/W

R/W

none

none

none
none

40 = ACD SUPERVISORS

R/W

R/W

none

none

none

41 = ACD PATHS

R/W

R/W

none

none

none

42 = T1 LINK DESCRIPTORS

R/W

R/W

none

none

none

43 = T1 LINK ASSIGNMENT

R/W

R/W

none

none

none

44 = NETWORK SYNCHRONIZATION

R/W

R/W

none

none

none

45 = BRI TRUNK ASSIGNMENTS

R/W

R/W

none

none

none

46 = KEY SYSTEM TOLL CONTROL

R/W

R/W

none

none

none

47 = IP and DHCP PARAMETERS

R/W

R/W

none

none

none

48 = VOICE NETWORKING

R/W

R/W

none

none

none

49 = VOICEMAIL OPTIONS

R/W

R/W

none

none

none

50 = MAILBOXES

R/W

R/W

none

none

none

51 = VOICEMAIL DISTRIBUTION LIS

R/W

R/W

none

none

none

52 = EMAIL

R/W

R/W

none

none

none

53 = BAY LOCATION ASSIGNMENT

R/W

R/W

none

none

none

(Page 2 of 2)

Form 29 - DTE Profile Table
[ PROFILE NUMBER : 1 ]

DTE OPTION

VALUE

Terminal type

VIDEO TERM

Language

ENGLISH

DTRX Echoplex

DISABLED

Editing

DISABLED

Editing character delete (0 - 127, Decimal value of ASCII code)

0

Editing line display

0

(0 - 127, Decimal value of ASCII code)

Inject  after 

ALWAYS

Number of pads after  (0 - 7)

0

Number of pads after  (0 - 7)

0

DTRX Inactivity Timer

10

338

1 - 60 seconds

Default Database Values

Form 30 - Device Interconnection Table
01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
01 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

02 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*
*

03 *

*

.

.

.

.

.

.

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

04 *

*

.

.

.

.

.

.

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

05 *

*

.

.

.

.

.

.

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

06 *

*

.

.

.

.

.

.

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

07 *

*

.

.

.

.

.

.

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

08 *

*

.

.

.

.

.

.

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

09 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

10 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

11 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

12 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

13 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

14 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

15 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

16 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

17 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

18 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

19 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

20 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

21 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

22 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

23 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

24 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

25 *

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

339

SX-200 ICP MX Technician’s Handbook

Form 30 - Device Interconnection Translation Table
ENTRY NUM

DEVICE TYPE DESCRIPTION

01

Station/Set

INTERCONNECT NUM
1

02

Console

2

03

Loop Start Trunk

3

04

Ground Start Trunk

4

05

DID/Tie Trunk

5

06

E&M Trunk ( 2-Wire or 4-Wire )

6

07

RESERVED

7

08

RESERVED

8

09

RESERVED

9

10

RESERVED

10

11

RESERVED

11

12

RESERVED

12

13

RESERVED

13

14

RESERVED

14

15

RESERVED

15

16

RESERVED

16

17

RESERVED

17

18

RESERVED

18

19

RESERVED

19

20

RESERVED

20

21

RESERVED

21

22

RESERVED

22

23

RESERVED

23

24

RESERVED

24

25

RESERVED

25

Form 34 - Directed IO Table
EXT NUM

PRINTOUT

PRINTOUT TYPE

GUARANTEED

Printer Port

SMDR

Autoprint

NO

Printer Port

CDE Data Print

Directed

NO

340

Default Database Values

Form 35 - Global Find Access Code Table
ACCESS
CODE

DEFINED

BAY

SLT

CCT

SCT

MULTIPLE APP.

0

Feature Access Code

100

SUPERSET

1

01

01

1

N/A

N/A

101

SUPERSET

1

01

02

1

N/A

102

SUPERSET

1

01

03

1

N/A

103

SUPERSET

1

01

04

1

N/A

104

SUPERSET

1

01

05

1

N/A

105

SUPERSET

1

01

06

1

N/A

106

SUPERSET

1

01

07

1

N/A

107

SUPERSET

1

01

08

1

N/A

108

SUPERSET

1

01

09

1

N/A

109

SUPERSET

1

01

10

1

N/A

110

SUPERSET

1

01

11

1

N/A

111

SUPERSET

1

01

12

1

N/A

112

SUPERSET

1

02

01

1

N/A

113

SUPERSET

1

02

02

1

N/A

114

SUPERSET

1

02

03

1

N/A

115

SUPERSET

1

02

04

1

N/A

116

SUPERSET

1

02

05

1

N/A

117

SUPERSET

1

02

06

1

N/A

118

SUPERSET

1

02

07

1

N/A

119

SUPERSET

1

02

08

1

N/A

198

Console

1

13

02

1

N/A

199

SUPERSET

1

13

01

1

N/A

200

Station

1

13

03

N/A

201

Station

1

13

04

N/A

300

Hunt Group # 1

301

SUPERSET

1

11

01

1

N/A

302

SUPERSET

1

11

02

1

N/A

303

SUPERSET

1

11

03

1

N/A

304

SUPERSET

1

11

04

1

N/A

305

SUPERSET

1

11

05

1

N/A

306

SUPERSET

1

11

06

1

N/A

307

SUPERSET

1

11

07

1

N/A

308

SUPERSET

1

11

08

1

N/A

309

SUPERSET

1

11

09

1

N/A

310

SUPERSET

1

11

10

1

N/A

N/A

(Page 1 of 3)

341

SX-200 ICP MX Technician’s Handbook

ACCESS
CODE

DEFINED

BAY

SLT

CCT

SCT

MULTIPLE APP.

311

SUPERSET

1

11

11

1

N/A

312

SUPERSET

1

11

12

1

N/A

313

SUPERSET

1

12

01

1

N/A

314

SUPERSET

1

12

02

1

N/A

315

SUPERSET

1

12

03

1

N/A

316

SUPERSET

1

12

04

1

N/A

317

SUPERSET

1

12

05

1

N/A

318

SUPERSET

1

12

06

1

N/A

319

SUPERSET

1

12

07

1

N/A

320

SUPERSET

1

12

08

1

N/A

321

SUPERSET

1

12

09

1

N/A

322

SUPERSET

1

12

10

1

N/A

323

SUPERSET

1

12

11

1

N/A

324

SUPERSET

1

12

12

1

N/A

340

Night Bell

1

13

29

1

N/A

*01

Feature Access Code

N/A

*03

Feature Access Code

N/A

*04

Feature Access Code

N/A

*05

Feature Access Code

N/A

*06

Feature Access Code

N/A

*07

Feature Access Code

N/A

*08

Feature Access Code

N/A

*09

Feature Access Code

N/A

*10

Feature Access Code

N/A

*12

Feature Access Code

N/A

*13

Feature Access Code

N/A

*14

Feature Access Code

N/A

*15

Feature Access Code

N/A

*16

Feature Access Code

N/A

*21

Feature Access Code

N/A

*22

Feature Access Code

N/A

*23

Feature Access Code

N/A

*24

Feature Access Code

N/A

*25

Feature Access Code

N/A

*30

Feature Access Code

N/A

*33

Feature Access Code

N/A

*41

Feature Access Code

N/A

*42

Feature Access Code

N/A

(Page 2 of 3)

342

Default Database Values

ACCESS
CODE

DEFINED

BAY

SLT

CCT

SCT

MULTIPLE APP.

*48

Feature Access Code

N/A

*49

Feature Access Code

N/A

*51

Feature Access Code

N/A

*52

Feature Access Code

N/A

*57

Feature Access Code

N/A

*62

Feature Access Code

N/A

*63

Feature Access Code

N/A

*64

Feature Access Code

N/A

*65

Feature Access Code

N/A

*66

Feature Access Code

N/A

***

Feature Access Code

N/A

###

Feature Access Code

N/A

000

ARS Leading Digit

N/A

(Page 3 of 3)

Form 36 - Modem Assignment Table
BAY SLT CCT CDN BAY SLT CCT EXTN TEN DTE COS COR MODE DIAL COMMENTS
1

13

05

1

13

06

Form 42 - T1 Link Descriptors
[LINK DESCRIPTOR NUMBER : 1]
Alarm debounce timer

IN / OUT GOING
( 300 - 3200 ms )

VALUE
2500

Line Coding

( AMI, AMI&ZCS, B8ZS)

AMI&ZCS

Line Build Out

( 0, -7.5, -15, -22.5 DB)

0 DB

Line Length

( max 132, 265, 398, 533 or 655)

266-398

Framing

( D4 or ESF )

D4

Slip rate - maintenance limit

( 0 - 9000 ) /24 hrs

255

Slip rate - service limit

( 0 - 9000 ) /24 hrs

7000

Slip rate - network sync limit

( 0 - 9000 ) /24 hrs

7

BER - maintenance limit

( 10**-n , n = ( 3,4,5,6 )) / hour

4

BER - service limit

( 10**-n , n = ( 3,4,5,6 )) / hour

3

Framing losses - maintenance limit

( 0 - 9000 ) /24 hrs

255

Framing losses - service limit

( 0 - 9000 ) /24 hrs

9000

RTS timer - service limit exceeded

( 1 - 255 min )

30

RTS timer - net slip limit exceeded

( 1 - 255 min )

30

RTS timer - after alarm

( 0 - 300 sec )

10

(Page 1 of 2)

343

SX-200 ICP MX Technician’s Handbook

[LINK DESCRIPTOR NUMBER : 1]
Termination mode

IN / OUT GOING

VALUE

( LT or NT )

NT

Protocol

(DMS250, NI2, 4ESS, DMS100)

DMS100

Protocol Variant

(NI2-Bellcore, NI2-5Ess, and NI2-GTD5, None)

None

Network/User

(Network, User)

User

Unknown Numbering Plan

(Enabled, Disabled)

Disabled

Bearer Capability Voice

(Per-Call, 3.1 kHz, Speech)

Speech

CLIR Voice

(Per-Call, Restrict, Allow)

Allow

Invert D Channel

(Yes, No)

No

(Page 2 of 2)

Form 44 - Network Synchronization
DESCRIPTION

BAY

SLOT

CCT

COMMENTS

First clock source
Second clock source
Third clock source
Fourth clock source
Fifth clock source
Sixth clock source
Seventh clock source
Eighth clock source

Form 46 - Key System Toll Control
DIGITS TO BE
ANALYZED

QTY TO
FOLLOW

DESIGNA
T

TERM TYPE AND
NUM

COR
GROUP

011

Unknown

LOCAL

GROUP

1

1

Unknown

LOCAL

GROUP

1

1

976

4

LOCAL

GROUP

1

1

Form 47 Subform 01 - System IP
SYSTEM IP
System IP Address

VALUE
192.168.1.2

System Netmask

255.255.255.000

System Gateway IP

192.168.1.1

L2 Switch IP Address

192.168.1.1

Hostname

sx200icp.xyz.com

FTP Server

192.168.1.9

FTP Username

ftp

FTP Password

@

DiffServ Code Point

44 (upgrades)
46 (new installations)

344

1

Default Database Values

Form 47 Subform 02 - DHCP Server
SUBNET NAME [BAY 1-DHCP SERVER ENABLED]
192_168_1_subnet

SUBNET IP
192.168.001.000

BIT MASK
255.255.255.000

Form 47 Subform 02 - Expand DHCP Subnet
NAME [BAY 1]
192_168_1_range

IP RANGE [192_168_1_subnet]

LEASE TIME

192.168.001.010 - 192.168.001.250

08 HOURS

Form 47 Subform 02 - DHCP Options
OPTIONS [COMMON]
3-Router

FORMAT

VALUE [BAY 1]

IP ADDRESS

192.168.1.1

128-IP Phone TFTP Server

IP ADDRESS

192.168.1.2

129-ICP Ip Address

IP ADDRESS

192.168.1.2

130-DHCP Server Identifier

ASCII

MITEL IP PHONE

134-DiffServ Code Point

NUMERIC

44

Form 47 Subform 02 - DHCP Ranges
RANGE IP [192_168_1_subnet]
Name

VALUE

[BAY 1]

192_168_1_range

Range Start

192.168.001.010

Range End

192.168.001.250

Protocol

DHCP

Clients class ID must match name

NO

Lease Time (minimum 5 minutes)

08 HOURS

Form 49 - Voice Mail Options
VOICEMAIL OPTION

VALUE

Default Language

ENGLISH

Alternate Language

ENGLISH

Bilingual Option

DISABLED

Language Change Number

8

FAX Destination Number
Send Notification Calls

DISABLED

Digital Pager Callback Number
Auto Att Xfer to any Extn

ENABLED

Auto Att Xfer Restrictions
Directory Voice Prompt

LAST NAME

Automatic Route Select Code

RESERVED

Generate Account Codes in SMDR

DISABLED

Personal Contact Numbers

DISABLED

(Page 1 of 2)

345

SX-200 ICP MX Technician’s Handbook

VOICEMAIL OPTION
DID Server

VALUE
RESERVED

Automatic DID Number Assignment

RESERVED

Synchronization of Greetings

SYSTEM DAY/NIGHT

Open Time (HH:MM)(Sun..Sat)

00:00 09:00 09:00 09:00 09:00 09:00 00:00

Close Time (HH:MM)(Sun..Sat)

00:00 18:00 18:00 18:00 18:00 18:00 00:00

Length of Mailbox Numbers (2-5)

3

Length of Passwords (3-6)

4

PMS Protocol

HYATT ENCORE

SMTP Server
IMAP Server

(Page 2 of 2)

Form 50 - Mailboxes
MBOX# TYPE EXTENSION OPERATOR LANG
0
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
999

346

EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
EXTEN
ADMIN

0
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119

SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST
SYST

ENV
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

MAX
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10

DEL
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15

NEW OLD

Default Database Values

Form 50 Subform - Notification
MBOX#

NOTIFICATION #

0
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
999

NOTIF
TYP
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION
EXTENSION

N SCHED
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF

U ACC

RESERVED

N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N

Form 50 Subform - EMAIL
MBOX#

FWD

0

NO

100

NO

101

NO

102

NO

103

NO

104

NO

105

NO

106

NO

107

NO

108

NO

109

NO

110

NO

111

NO

112

NO

EMAIL ADDRESS FOR SMTP FORWARD OF VOICEMAIL

(Page 1 of 2)

347

SX-200 ICP MX Technician’s Handbook

MBOX#

FWD

113

NO

114

NO

115

NO

116

NO

117

NO

118

NO

119

NO

EMAIL ADDRESS FOR SMTP FORWARD OF VOICEMAIL

(Page 2 of 2)

Form 52 - EMAIL
OWNER

EMAIL ADDRESS

[SMTP SERVER: 000.000.000.000]

E911
E911
E911
Alarms
Alarms
Alarms
Logs

Form 53 - Bay Location Assignment
BAY
01
02
03

IP BAY

CIM 1

CIM 2

MMC 1 (xxx)

MMC 2 (xxx)

*
*
*

04

1

05

2

06

1

07

2

08
09
10
11
12
13
14
15

348

PHANTOM

Default Database Values

Form 54 Calling Party Number
EXT NUMBER

DEFINED

100

SUPERSET

101

SUPERSET

102

SUPERSET

103

SUPERSET

104

SUPERSET

105

SUPERSET

106

SUPERSET

107

SUPERSET

108

SUPERSET

109

SUPERSET

110

SUPERSET

111

SUPERSET

112

SUPERSET

113

SUPERSET

114

SUPERSET

115

SUPERSET

200

Station

201

Station

202

Station

203

Station

301

SUPERSET

302

SUPERSET

303

SUPERSET

304

SUPERSET

305

SUPERSET

306

SUPERSET

307

SUPERSET

308

SUPERSET

309

SUPERSET

310

SUPERSET

311

SUPERSET

312

SUPERSET

313

SUPERSET

314

SUPERSET

315

SUPERSET

316

SUPERSET

317

SUPERSET

CALLING PARTY NUMBER

(Page 1 of 2)

349

SX-200 ICP MX Technician’s Handbook

EXT NUMBER

DEFINED

318

SUPERSET

319

SUPERSET

320

SUPERSET

321

SUPERSET

322

SUPERSET

323

SUPERSET

324

SUPERSET

CALLING PARTY NUMBER

(Page 2 of 2)

Form 55 Incoming Digits
INCOMING DIGITS

350

DAY

N1

N2

Appendix B

Part Numbers

SX-200 ICP MX Technician’s Handbook

352

Part Numbers

Table 61: Hardware (Options, Spares and FRUs)
Part Number

Description

50004357

SX-200 ICP MX Controller

50003724

Analog Main Card

50003725

Analog Option Card

50003726

Stratum 3 Clock Module

50003727

CompactFlash Memory Interface MMC

50003728

Dual DSP MMC

50004154

CompactFlash - 256M

50003884

Fan

50003885

Power Supply

50003900

SX-200 NSU

50001267

SX-200 ASU

50004151

Hard Drive 40 GB

50001248

Dual FIM MMC - 1 km (820 nm, multi-mode)

50003695

Dual FIM MMC - 5 km (1300 nm, multi-mode)

50003696

Dual FIM MMC - 14 km (1300 nm,
single-mode)

50004451

Quad CIM MMC

50003560

Dual T1/E1 Framer MMC

50004402

T1/E1 Combo MMC

50002979

Quad DSP MMC

50004150

SX-200 ICP Rack Mount Brackets

50000690

24VAC Power Adapter for 5010 IP, 5020 IP,
5215 IP and 5220 IP Phones

50002070

-48V Power Brick for 5200 series IP Phones

PD-6024/AC

PowerDsine 24PT In-line Power Unit for 5200
series IP Phones

Notes
With internal
hard drive

Unformatted

MX Only

353

SX-200 ICP MX Technician’s Handbook

Table 62: Software
Part Number
50005112

Description

Notes

Rel. 2 CD-ROM

Table 63: Software Options
Part Number

Description

Notes

9109-531-015-NA ACD Agents (11-15)
9109-531-005-NA ACD Agents (1-5)
9109-531-025-NA ACD Agents (16-25)
9109-531-050-NA ACD Agents (26-50)
9109-531-075-NA ACD Agents (51-75)
9109-531-010-NA ACD Agents (6-10)
9109-531-100-NA ACD Agents (76-100)
9109-532-013-NA ACD Real Time Events
9109-532-001-NA Auto-Attendant
54000925

Compression Resources (2)

54000890

Compression Resources (8)

54000924

Digital Bay (1)

54000131

Guest Suites

54000661

IP Network Channel

54000660

IP Set (1)

54000923

IP Set (4)

54000310

MyAdministrator

54000929

PC (2nd) Port on IP Sets

54000928

Phonebook

54000927

Recorded Announcement Device

54000050

Speak@Ease

54001353

Standard Unified Messaging

54000921

Voice Mail Box (1)
(Page 1 of 3)

354

Part Numbers

Table 63: Software Options (continued)
Part Number

Description

54000922

Voice Mail Boxes (4)

54000930

Voice Mail PMS

Notes

9109-532-006-NA Centralized Voice Mail & Attendant S/W
9109-532-022-NA CLASS Sets
54000931

Email (SMTP) Client

9109-532-010-NA Fax Tone Detect
540001230

Feature Level 6

54001134

Hospitality

54001152

IP Network Channel (12)

54001151

IP Network Channel (2)

9109-533-002-NA Max Digital Line Cards
9109-533-101-NA Max ONS Line Cards
9109-532-002-NA MiTAI
9109-532-016-NA PRI Card Auto Min/Max
9109-532-018-NA PRI Card D Channel Backup
9109-532-015-NA PRI Card Min/Max
9109-532-017-NA PRI Card NFAS
9109-532-020-NA PRI Card Q.SIG
9109-532-019-NA PRI Card Remote LAN Access
9109-532-021-NA Record a Call
9109-532-005-NA Remote S/W Download
9109-532-007-NA SS4000 Sets
9109-532-012-NA Support 3DN, 4DN and 400 series Set Types
9109-532-011-NA Support Softkey Access to Voicemail
54000950

Voice Mail Bilingual Prompts

54000951

Voice Mail Personal Contacts

54001761

Your Assistant Starter Kit

Software and
single user
license
(Page 2 of 3)

355

SX-200 ICP MX Technician’s Handbook

Table 63: Software Options (continued)
Part Number

Description

Notes

54002200

Your Assistant Upgrade Kit

Single user

54002202

Your Assistant Lite

Single user

54002201

Your Assistant Softphone

Single user
(Page 3 of 3)

Table 64: Packages
Part Number

Description

50003723
50003883
50003724
50003728
50003727
50004154

SX-200 ICP MX Basic System
MX Controller
Analogue Main Card
Dual DSP MMC
CompactFlash Memory Interface MMC
256M CompactFlash Memory card

52001320
50003723
50003812
50002818
50002821
50004002
54000920
54000923
54000922
54000310
9109-532-001-NA
9109-532-005-NA
9109-532-007-NA
9109-532-010-NA
9109-532-011-NA
9109-533-201-NA
54000970

SX-200 ICP MX Basic System (6x20x8) Package
- See Note
SX-200 ICP MX Basic System
5207 IP Phone dark grey (Qty - 7)
5220 IP Phone dark grey (Qty. - 1)
PKM 12
SX-200 ICP Rel. 1 SW Kit
Feature Level 5
IP Set Licenses
Voice Mail Box Licenses
MyAdministrator SW Option
Auto-Attendant Software
Remote Download Software
SUPERSET 4000 Telephones Support Option
FAX Tone Detection Option
Voicemail Softkeys Option
1st Digital Link Option
TDM Device Licenses

Note: SX-200 ICP Basic & Advanced I & M Certification required.

356

Part Numbers

Table 64: Packages (continued)
Part Number
52001430
50002818
50002821
50003723
54000923
54000922
54000970
54000661
540001230
54000310
54000920
54000929
9109-531-005-NA
9109-532-001-NA
9109-532-004-NA
9109-532-005-NA
9109-532-007-NA
9109-532-010-NA
9109-532-002-NA
9109-532-011-NA
9109-532-021-NA
9109-533-201-NA

Description
SX-200 ICP Premier System (6X8X4) Package
- See Note
5220 IP Phone Dark Grey (Qty 4)
IP PKM 12 Kit Dark Grey
SX-200 ICP Basic System
IP Phone Licenses
Voicemail Box Licenses
TDM Device Licenses
IP Channel Licenses
Feature Level 6
MyAdministrator SW Option
Feature Level 5
PC (2nd) Port on IP Sets
5 ACD Agents Option
Auto-Attendant Software
PMS Option
Remote Download Software
SUPERSET 4000 Telephones Support Option
FAX Tone Detection Option
Mitel Application Interface
Voicemail Softkeys Option
Record a Call
1st Digital Link Option

Note: SX-200 ICP Basic & Advanced I & M Certification required.

357

SX-200 ICP MX Technician’s Handbook

Table 65: SX-200 Peripheral Cabinets, Interface Cards, and Modules
Common Name

Part Number

Comments

ONS/CLASS Line Card

9109-110-001-NA

For Rotary and DTMF
Telephones (12 circuits per
card)

ONS/CLASS Line Card
(Blue Faceplate)

9109-110-002-NA

For Rotary and DTMF
Telephones (12 circuits per
card)

OPS Line Card

9109-040-000-SA

6 OPS Circuits per card

Digital Line Card
(Blue Faceplate)

9109-012-002-NA

12 DNIC Circuits per card

Digital Line Card

9109-012-001-NA

12 DNIC Circuits per card

LS/CLASS Trunk Card

50001730

8 CO Trunk Interfaces (Loop
Start only)

LS/GS Trunk Card - CSA 9109-011-001-SA

6 CO Trunk Interfaces

DID Trunk

9109-031-000-SA

6 DID Circuits per card

Universal Card

9109-005-000-SA

supports:
• E&M Trunk Module
• Music-on-Hold/Pager
Module
• Receiver/Relay Module

E&M Trunk Module

9109-013-000-SA

1 E&M Trunk Circuit per
Module

Music-on-Hold/Pager
Module

9109-018-000-SA

Music Input, Paging Preamp
Output, and Relay to control
external amplifier

Receiver/Relay Module

9109-016-000-SA

4 DTMF Receivers and 2
General Purpose Relays
(Page 1 of 2)

358

Part Numbers

Table 65: SX-200 Peripheral Cabinets, Interface Cards, and Modules
(continued)
Common Name

Part Number

Mitel Express Messenger 9109-080-001-NA
Card (2-port)

Comments
All models use the same card
and the number of ports
enabled is determined by the
software. For example, you can
upgrade a 2-port card to a
4-port card by enabling the
software with a passcode.
Refer to the Mitel Express
Messenger System
Administration Manual (PN
9109-080-005-NA) for
instructions.

Mitel Express Messenger 9109-080-002-NA
Card (4-port)
Mitel Express Messenger 9109-080-009-NA
Card (6-port)
Mitel Express Messenger 9109-080-008-NA
Card (8-port)
SX-200 Per Bay Cabinet
- Drk Gry

50004041

SX-200 Per Node BCCII
- Drk Gry,110V

52001550

SX-200 Per Node BCCIII 52001551
- Drk Gry,110V
SX-200 Per Node BCCIII 52001552
- Drk Gry, 220V
SX-200 Drk Gry Rack
Mount Bracket FRU

50002891
(Page 2 of 2)

359

SX-200 ICP MX Technician’s Handbook

Table 66: Digital Control and Digital Services Cards Modules, and
Spares for SX-200 Peripheral Cabinets
Marketing Name

Part Number

Comments

Bay Control Card II

9109-017-001-SA

Bay Control Card III

9109-117-001-NA

DSP Module (single)

9180-510-006-NA

Bay Power Supply
120 V ac

9109-008-000-SA

Bay Power Supply
230 V ac

9109-008-002-NA

System ID Module

50002212

Peripheral FIM Carrier II

9109-612-001-NA

Peripheral Interface
Module Carrier Card

9109-616-001-NA

FIM Module 820NM
Multi-mode

9180-510-001-NA

FIM Module 1300NM
Multi-mode

9180-510-002-NA

FIM Module 1300NM
Single-mode

9180-510-003-NA

CIM

9180-510-010-NA

Copper Interface Module

CIM Cable

9125-100-106-NA

Peripheral Interconnect Cable
(15 ft.)

T1 Trunk Card

9109-021-001-NA

T1 Trunk Card

9109-021-000-SA

T1 Trunk Adapter

9400-100-302-NA

Dual T1 Trunk Adapter

9400-100-304-NA

for 2 links

T1/E1 Module

9180-510-004-NA

Dual link, for PRI card or the
BCC III

Installs in any SX-200
rack-mount cabinet

Includes T1 Trunk Adapter

(Page 1 of 2)

360

Part Numbers

Table 66: Digital Control and Digital Services Cards Modules, and
Spares for SX-200 Peripheral Cabinets (continued)
Marketing Name
PRI Card Package

Part Number
50002285

Comments
Includes:
• PRI card
• Dual link T1 PRI Module
• software

PRI Card

9109-615-001-NA

PRI Card Software

9125-070-001-NA

Fan Assembly - SX-200
RM Cabinet

9109-631-001-NA

The carrier card for the PRI

(Page 2 of 2)

Table 67: Peripherals
Part Number

Description

Notes

50002815

5201 IP Phone

Dark Gray FRU

50003812

5207 IP Phone

Dark Gray

50004890

5212 IP Phon

Dual Port Dark Gray

50002817

5215 IP Phone

Dual Port Dark Gray

50002818

5220 IP Phone

Dual Port Dark Gray

50002819

5220 IP Phone

Dual Port Red

50004894

5224 IP Phone

Dual Port Dark Gray

50004895

5224 IP Phone

Dual Port Red

50002821

5412 PKM

PKM Kit (12 Key) Dark
Gray

50002822

5412 PKM

PKM FRU (12 Key) Dark
Gray

50002823

5448 PKM

PKM Kit (48 Key) Dark
Gray
(Page 1 of 3)

361

SX-200 ICP MX Technician’s Handbook

Table 67: Peripherals (continued)
Part Number

Description

Notes

50002824

5448 PKM

PKM FRU (48 Key) Dark
Gray

50002825

5422 PKM Interface
Module

50001900

Mitel 5303 Conference
Phone

Black

50001903

Mitel 5303 Conference
Phone

Silver

50002828

5310 IP Boardroom
Conference Unit

Silver
(includes 5220 IP Phone)

50002829

5310 IP Boardroom
Conference Unit

Black
(includes 5220 IP Phone)

50002830

5310 IP Boardroom
Conference Unit

Silver with Dark Gray
(includes 5220 IP Phone)

50002831

5310 IP Boardroom
Conference Unit

Black with Dark Gray
(includes 5220 IP Phone)

9189-000-300-NA

SUPERCONSOLE 1000 Light Gray
attendant console

9189-000-301-NA

SUPERCONSOLE 1000 Dark gray with a tilted,
attendant console
back-lit LCD display,
English and French text
available

9189-888-001-NA

Console Handset
Amplifier

50001754

5485 IP Paging Unit

Provides volume control
for the SUPERCONSOLE
1000 handset.

(Page 2 of 3)

362

Part Numbers

Table 67: Peripherals (continued)
Part Number

Description
Plantronics Headsets

9132-800-500-NA (single) Monaural over the head
50000602 (12 pack)
Binaural over the head
50000607 (single)
with voice tube
50000601 (12 pack)
Monaural over the ear
9132-800-501-NA (single)
50000603 (12 pack)
Binaural over the head
50000606 (single)
with the noise canceling
50000604 (12 pack)
mike

Notes
For use with Mitel 4000
and 5000 series
telephones, except the
5207 (see Note).

(Page 3 of 3)

Note: Mitel 5207 IP Phones DO NOT support the direct connection of a
headset. Use of a headset with this phone requires a Plantronics M12 Vista
Universal Amplifier. The amplifier plugs into the handset port on the underside
of the phone. Plantronics models P51, P81, P101N and Supra NC headsets
are the ONLY headsets approved by Mitel for use with the 5207 IP Phone
through the Plantronics M12 Vista.

Table 68: Documentation
Part Number
50004003 Rev. D

Description
SX-200 ICP Technician's Handbook Release 2 .0

363

SX-200 ICP MX Technician’s Handbook

364

Appendix C

System Cabling

SX-200 ICP MX Technician’s Handbook

366

System Cabling

Table 69: SX-200 ICP, Onboard Analog/DNIC
Tip & Ring Assignments (Back Panel Amphenol Connector)
Pins

Pairs

Circuit type

Bay/Slot/
Circuit

Comments

1/26

W-BL / BL-W

ONS/CLASS

1/13/3

Default Extension #: 200

2/27

W-O / O-W

ONS/CLASS

1/13/4

Default Extension #: 201

3/28

W-G / G-W

ONS/CLASS

1/13/5

Available as upgrade option

4/29

W-BR / BR-W

ONS/CLASS

1/13/6

Available as upgrade option

5/30

NOT USED

6/31

R-BL / BL-R

DNIC

1/13/1

Subattendant
Default Extension #: 199

7/32

R-O / O-R

DNIC

1/13/2

SUPERCONSOLE 1000
Default Extension #: 198

8/33 - 10/35

NOT USED

11/36 - 16/41 BK-BL / BL-BK LS/CLASS

1/13/7 1/13/12

Trunks circuits 1/13/7 and
1/13/8 are System Fail
Transfer trunks. They
connect to ONS circuits
1/13/3 and 4 respectively.

17/42 - 22/47 Y-O / O-Y

1/13/13 1/13/18

Available as upgrade option

LS/CLASS

48/23 - 50/25

NOT USED

Table 70: Maintenance RS-232 Cable
D-Sub Connector Pin

Signals

DIN Connector Pin

2

RXD

5

3

TXD

3

4

DTR

7

5

GND

4*

6

DSR

6

7

RTS

1

8

CTS

2
8*

Notes:
1. The pins with * are connected together.
2. Pin 1 and 9 of the D-Sub connector are not used.

367

SX-200 ICP MX Technician’s Handbook

Table 71: Relay Connector Pinouts (Front Panel DB-9)

Pin

Bay/Slot/Circuit

1

1/13/30/1
(See Note)

2
3

Function
Generic Relay Contact (normally open)
Generic Relay Contact Return
Not Used

4

1/13/29/2

5
6

Generic Relay Contact (normally open)
Generic Relay Contact Return
Not Used

7

1/13/29/1

8
9

Generic Relay Contact (normally open); see Note
Generic Relay Contact Return
Not Used

Note: Programmed for Auxiliary Ringer (Night Bell) use in the default
database.

Table 72: Paging Pinouts (Rear Panel RJ45)
Pin

368

Function

1

Paging Relay Contact A (normally closed)

2

Paging Relay Common

3

Paging Relay Contact B (normally open)

4

Paging Wire1 (pager audio)

5

Paging Wire2 (pager audio)

6

Factory test control (not for customer use)

7

Unused

8

Unused

System Cabling

Table 73: CIM Port Pinouts
Pin

Signals

Pin

1

RX +

5

2

RX -

6

3

TX +

7

4

Signal

TX -

8

Note: The CIM ports are the same whether the card has a control end
connection or a peripheral end connection. Connections from the control
cabinet to the peripheral cabinet require Category 5 UTP (unshielded twisted
pair) cable, with TX and RX pairs reversed.

Table 74: T1/E1 Framer - Tip and Ring Pinouts
Pin

Signal

NT/LT Settings
NT (Default)

LT

1

Rx Ring

Tx Ring

2

Rx Tip

Tx Tip

4

Tx Ring

Rx Ring

5

Tx Tip

Rx Tip

3

N/C

6

N/C

7

N/C

8

N/C

Table 75: Ethernet Port Pinouts
Pin

Signal

Pin

1

TX +

5

2

TX -

6

3

RX +

7

4

Signal

RX -

8

369

SX-200 ICP MX Technician’s Handbook

Table 76: NSU PRI - Pinouts for T1Line/Network Termination

370

Pin

Line
Termination Mode

Network
Termination Mode

1

Tx Ring

Rx Ring

2

Tx Tip

Rx Tip

3

Unused

Unused

4

Rx Ring

Tx Ring

5

Rx Tip

Tx Tip

6

Unused

Unused

7

Unused

Unused

8

Unused

Unused

System Cabling

Table 77: ASU Tip/Ring Assignments
Pin

Pair

Signal

1/26

W-BL / BL-W

ONS Tip 1 / Ring 1

2/27

W-O / O-W

ONS Tip 2/ Ring 2

3/28

W-G / G-W

ONS Tip 3 / Ring 3

4/29

W-BR / BR-W

ONS Tip 4 / Ring 4

5/30

S-W / W-S

ONS Tip 5 / Ring 5

6/31

R-BL / BL-R

ONS Tip 6 / Ring 6

7/32

R-O / O-R

ONS Tip 7 / Ring 7

8/33

G-R / R-G

ONS Tip 8 / Ring 8

9/34

BR-R / R-BR

ONS Tip 9 / Ring 9

10/35

S-R / R-S

ONS Tip 10 / Ring 10

11/36

BK-BL / BL-BK

ONS Tip 11 / Ring 11

12/37

O-BK / BK-O

ONS Tip 12 / Ring 12

13/38

G-BK / BK-G

ONS Tip 13 / Ring 13

14/39

BR-BK / BK-BR

ONS Tip 14 / Ring 14

15/40

S-BK / BK-S

ONS Tip 15 / Ring 15

16/41

BL-Y / Y-BL

ONS Tip 16 / Ring 16

17/42

O-Y / Y-O

ONS Tip 17 / LS Ring 17

18/43

G-Y / Y-G

ONS Tip 18 / LS Ring 18

19/44

BR-Y / Y-BR

ONS Tip 19 / LS Ring 19

20/45

S-Y / Y-S

ONS Tip 20 / LS Ring 20

21/46

BL-V / V-BL

ONS Tip 21 / LS Ring 21

22/47

O-V / V-O

ONS Tip 22 / LS Ring 22

23/48

G-V / V-G

ONS Tip 23 / LS Ring 23

24/49

BR-V / V-BR

ONS Tip 24 / LS Ring 24

25/50

V-S

N/C

371

SX-200 ICP MX Technician’s Handbook

Table 78: SX-200 EL or SX-200 ML (RM)
Tip and Ring Assignments
J1, J2, J3, and J4
Slot /
Plug

Pin

Lead Designation

Pair

Cct

26

W-BL

1

1

BL-W

27

W-O

2-J1

2

O-W

or

28

W-G

4-J2

3

G-W

or

29

W-BR

6-J3

4

BR-W

or

30

W-S

8-J4

5

S-W

31

R-BL

6

BL-R

32

R-O

7

O-R

33

R-G

8

G-R

34

R-BR

9

BR-R

35

R-S

10

S-R

36

BK-BL

11

BL-BK

37

BK-O

12

O-BK

38

BK-G

2
3
4
5
6
7
8
9
10
11
12

ONS
or
DLC

Cct

T1

1

LS/GS

Cct

T1

1

R1

R1

T2

MM1

R2

M1

T3

2

T2

R3

R2

T4

MM2

R4

M2

T5

3

R3

T6

MM3

R6

M3
4

T4

R7

R4

T8

MM4

R8

M4

T9

5

T5

R9

R5

T10

MM5

R10

M5

T11

6

Cct

T1

1

R1
2

T2

3

T3
T4

R6

T12

MM6

R12

M6

Cct

T1

1

OPS or
DID
T1
R1

T2
R2

3

T3

2

R3
4

R4

T2
R2

T4
R4

5

T5

3

R5
6

T3
R3

T6
R6

5

T5

4

R5
6

T4
R4

T6
R6

7

T7

5

R7
8

T5
R5

T8
R8

T6

R11

2

R3
4

COV

R1

R2

T3

R5

T7

LS/
CLASS

6

T6
R6

SPARE
(Page 1 of 2)

372

System Cabling

Table 78: SX-200 EL or SX-200 ML (RM)
Tip and Ring Assignments (continued)
J1, J2, J3, and J4
Slot /
Plug

Pin

Pair

13

G-BK

39

BK-BR

14

BR-BK

40

BK-S

1-J1

15

S-BK

or

41

Y-BL

3-J2

16

BL-Y

or

42

Y-O

5-J3

17

O-Y

or

43

Y-G

7-J4

18

G-Y

44

Y-BR

19

BR-Y

45

Y-S

20

S-Y

46

V-BL

21

BL-V

47

V-O

22

O-V

48

V-G

23

G-V

49

V-BR

24

BR-V

50

V-S

25

S-V

Lead Designation
Cct

ONS
or
DLC

Cct

LS/GS

Cct

1

T1

1

T1

1

LS/
CLASS

Cct

COV

Cct

T1

1

OPS or
DID

SPARE

2
3
4
5
6
7
8
9
10
11
12

R1

R1

T2

MM1

R2

M1

T3

2

T2

R3

R2

T4

MM2

R4

M2

T5

3

R3

T6

MM3

R6

M3
4

T4

R7

R4

T8

MM4

R8

M4

T9

5

T5

R9

R5

T10

MM5

R10

M5

T11

6

2

T6

R11

R6

T12

MM6

R12

M6

1

T2

R1
2

R2
3

T3

4

T4

T1
R1

T2
R2

3

R3

T3

2

R3
4

R4

T3

R5

T7

T1
R1

T2
R2

T4
R4

5

T5

3

R5
6

T3
R3

T6
R6

5

T5

4

R5
6

T4
R4

T6
R6

7

T7

5

R7
8

T5
R5

T8
R8
6

T6
R6

(Page 2 of 2)

373

SX-200 ICP MX Technician’s Handbook

Table 79: SX-200 EL or SX-200 ML (RM) Universal Card
Tip and Ring Assignments
J1, J2, J3, and J4
Slot /
Plug

Lead Designation

Pair

Cct

MOH/
Pager

Cct

26

W-BL

1

MIA1

1

1

BL-W

MIB1

Pin

DTMF
Relay

Cct
1

E&M
Trunk
T1
R1

27

W-O

POA1

K5A1

TR1

2-J1

2

O-W

POB1

K5B1

RR1

or

28

W-G

PKA1

K6A1

E1

4-J2

3

G-W

PKB1

K6B1

M1

or

29

W-BR

6-J3

4

BR-W

2

MIB2

or

30

W-S

POA2

K5A2

TR2

8-J4

5

S-W

POB2

K5B2

RR2

31

R-BL

PKA2

K6A2

E2

6

BL-R

PKB2

K6B2

M2

32

R-O

7

O-R

MIB3

33

R-G

POA3

K5A3

TR3

8

G-R

POB3

K5B3

RR3

34

R-BR

PKA3

K6A3

E3

9

BR-R

PKB3

K6B3

M3

35

R-S

10

S-R

MIB4

36

BK-BL

POA4

K5A4

TR4

11

BL-BK

POB4

K5B4

RR4

37

BK-O

PKA4

K6A4

E4

12

O-BK

PKB4

K6B4

M4

38

BK-G

3

4

MIA2

MIA3

MIA4

2

2

T2
R2

3

3

T3
R3

4

4

T4
R4

SPARE
(Page 1 of 2)

374

System Cabling

Table 79: SX-200 EL or SX-200 ML (RM) Universal Card
Tip and Ring Assignments (continued)
J1, J2, J3, and J4
Slot /
Plug

Pin

Pair

Lead Designation
Cct

MOH/
Pager

Cct

1

MIA1

1

13

G-BK

39

BK-BR

14

BR-BK

MIB1

DTMF
Relay

Cct

E&M
Trunk

SPARE
1

T1
R1

40

BK-S

POA1

K5A1

TR1

1-J1

15

S-BK

POB1

K5B1

RR1

or

41

Y-BL

PKA1

K6A1

E1

3-J2

16

BL-Y

PKB1

K6B1

M1

or

42

Y-O

5-J3

17

O-Y

2

MIB2

or

43

Y-G

POA2

K5A2

TR2

7-J4

18

G-Y

POB2

K5B2

RR2

44

Y-BR

PKA2

K6A2

E2

19

BR-Y

PKB2

K6B2

M2

3

MIA2

2

T2
R2

45

Y-S

20

S-Y

MIB3

46

V-BL

POA3

K5A3

TR3

21

BL-V

POB3

K5B3

RR3

47

V-O

PKA3

K6A3

E3

22

O-V

PKB3

K6B3

M3

4

MIA3

2

MIA4

3

3

T3
R3

48

V-G

23

G-V

MIB4

4

4

T4

49

V-BR

POA4

K5A4

TR4

24

BR-V

POB4

K5B4

RR4

50

V-S

PKA4

K6A4

E4

25

S-V

PKB4

K6B4

M4

R4

(Page 2 of 2)

375

SX-200 ICP MX Technician’s Handbook

Table 80: Music-on-Hold/Pager Unit Pinouts (Peripheral Cabinets)
Wire

Signal

Color

Description

32

MOH-

R-O

Music-on-Hold Inputs

7

MOH+

O-R

34

PAGE-

R-BR

9

PAGE+

BR-R

36

PAGEREL(NC)

BK-BL

Page Relay, Normally Closed contact

11

PAGEREL(C)

BL-BK

Page Relay Common

37

PAGEREL(NO)

BK-O

Page Relay, Normally Open contact

12

PAGEREL(C)

O-BK

Page Relay Common

39

NIGHTBELL1-

BK-BR

Night Bell 1 relay contacts

14

NIGHTBELL1+

BR-BK

41

NIGHTBELL2-

Y-BL

16

NIGHTBELL2+

BL-Y

45

ALARM-

Y-S

20

ALARM+

S-Y

50

RING

V-S

Connection to DNIC Line

25

TIP

S-V

Connection to DNIC Line

376

Paging Input/Output

Night Bell 2 relay contacts

Alarm relay contacts

Appendix D

Phones and Features

SX-200 ICP MX Technician’s Handbook

378

Phones and Features

Table 81: Mitel Phones and Features

Feature

SS430
SS4150

SS401
SS4001
5201 IP

SS4015
5010 IP
5212 IP*
5215 IP*

SS420
SS4025
SS4125
5020 IP
5220 IP*
5224 IP*
Symbol
Spectralink

5207 IP

ONS

Abbreviated Dial
Account Codes Do Not Display
Account Codes
Add Held
Auto-Answer
Auto-Hold
Auto Latch
Microphone

N/A on
Symbol/
Spectralink

ACD - Sets:
Supervisor

430/4150

ACD - Sets: Agent

430/4150

Background Music

N/A on
Symbol/
Spectralink

Broker’s Call
(Swap)

See
SwapTrade

See
SwapTrade

See SwapTrade

Broker’s Call With
Transfer (Transfer
With Privacy)

See
SwapTrade

See
SwapTrade

See SwapTrade

Busy Lamp Field

See
SwapTrade

N/A on
Symbol/
Spectralink

Calculator
Call Forwarding Busy
Call Forwarding Busy/No Answer
* Includes Dual Mode versions

(Page 1 of 13)

379

SX-200 ICP MX Technician’s Handbook

Table 81: Mitel Phones and Features (continued)

Feature

SS430
SS4150

SS401
SS4001
5201 IP

SS4015
5010 IP
5212 IP*
5215 IP*

SS420
SS4025
SS4125
5020 IP
5220 IP*
5224 IP*
Symbol
Spectralink

5207 IP

ONS

Call Forwarding Display Prime as
Forwarded
Call Forwarding No Answer
Call Forwarding External
Call Forwarding Always
Call Forwarding Forced Call
Forward
Call Forwarding Forward Calls
Call Forwarding I’m Here
Call Forwarding Internal / External
Split
Call Forwarding Toggle Keys

N/A on
Symbol

Call Logging

N/A on
Symbol

Call Monitor
Call Park from
Single-line Sets
Call Park from
Multi-line Sets
Call Park Destination Phone
* Includes Dual Mode versions

380

(Page 2 of 13)

Phones and Features

Table 81: Mitel Phones and Features (continued)

Feature

SS430
SS4150

SS401
SS4001
5201 IP

SS4015
5010 IP
5212 IP*
5215 IP*

SS420
SS4025
SS4125
5020 IP
5220 IP*
5224 IP*
Symbol
Spectralink

Call Park - Specific
Orbit

N/A on
Symbol

Call Park System
Orbit

N/A on
Symbol

5207 IP

ONS

Callback
Callback - Busy
Callback - No
Answer
Calling Party
Number (CPN)
Substitution
Campon
Campon Priority
Over Call Forward
Busy
Campon Warning
Tone
CENTREX™
Compatibility
(Double Flash
Over Trunk)
CENTREX
Compatibility
(Single Flash Over
Trunk)
CLASS (station
side) for Analog
Telephones

ONS
class

CLASS for Digital
Sets
Clear All Features
* Includes Dual Mode versions

(Page 3 of 13)

381

SX-200 ICP MX Technician’s Handbook

Table 81: Mitel Phones and Features (continued)

Feature

SS430
SS4150

SS401
SS4001
5201 IP

SS4015
5010 IP
5212 IP*
5215 IP*

SS420
SS4025
SS4125
5020 IP
5220 IP*
5224 IP*
Symbol
Spectralink

5207 IP

ONS

CO Line Group
Key
CO Line Key
CO Line - Select
Direct
CO Line Type Direct Access Bypass Key
System Toll
Control
Conference
Date and Time
Setup
Direct Inward
Dialing (DID)
Translation
Direct Station
Page/Busy Lamp
Field

N/A on
Symbol/
Spectralink

Direct Station
Select (DSS) Key

N/A on
Symbol/
Spectralink

Direct Station
Select / Busy
Lamp Field
(DSS/BLF) Call
Pickup

N/A on
Symbol/
Spectralink

Direct Trunk Select

N/A on
Symbol

Disconnect Alarm
* Includes Dual Mode versions

382

(Page 4 of 13)

Phones and Features

Table 81: Mitel Phones and Features (continued)

Feature

SS430
SS4150

SS401
SS4001
5201 IP

SS4015
5010 IP
5212 IP*
5215 IP*

SS420
SS4025
SS4125
5020 IP
5220 IP*
5224 IP*
Symbol
Spectralink

Display Caller ID
on Non-Prime
Lines

N/A on
Symbol

Display Keys

N/A on
Symbol

5207 IP

ONS

Distinctive Ring
Tones
Do Not Disturb
DTS/CO LIne
Transfer Call
Handling
Emergency Call
Handling
Emergency Calls
(911) Reporting
and Detection to
Display Sets

ONS
class only

Expensive Route
Warning
Feature Keys
Flash - Calibrated
Flash Control
Flash Disable
Flash For Dial 0
(Attendant)
Flash For Waiting
Call
Forward Campon
* Includes Dual Mode versions

N/A on
Symbol

(Page 5 of 13)

383

SX-200 ICP MX Technician’s Handbook

Table 81: Mitel Phones and Features (continued)

Feature

SS430
SS4150

SS401
SS4001
5201 IP

SS4015
5010 IP
5212 IP*
5215 IP*

SS420
SS4025
SS4125
5020 IP
5220 IP*
5224 IP*
Symbol
Spectralink

N/A on
4015/
5010

N/A on
Symbol/
Spectralink

Group Listening

4150 only

Handset Mute

4150 only

N/A on 420 or
Symbol

4150 only

N/A on 420,
Symbol or
Spectralink

5207 IP

ONS

Handset Receiver
Volume Control
Handsfree
Announce
Handsfree
Answerback to a
Directed Page

5215 only

N/A on
Symbol/
Spectralink

Handsfree
Answerback to an
Intercom Call

5215 only

N/A on
Symbol/
Spectralink

(Half
duplex)

N/A on
Symbol/
Spectralink

Handsfree
Operation

(Full
duplex)

Headset Mode
Feature Key
Headset Mode Automatic

N/A on
401+/4001/
5201
4150 only

Headset Operation

Headset With
In-line Switch
Operation

4150 only

(Half
duplex)

N/A on
Symbol/
Spectralink
N/A on
Symbol

N/A on
4001/5201

N/A on
Symbol

N/A on
4001/5201

N/A on
Symbol/
Spectralink

Requires
external
amplifier

Hold
* Includes Dual Mode versions

384

(Page 6 of 13)

Phones and Features

Table 81: Mitel Phones and Features (continued)

Feature

SS430
SS4150

SS401
SS4001
5201 IP

SS4015
5010 IP
5212 IP*
5215 IP*

Hold and Page

SS420
SS4025
SS4125
5020 IP
5220 IP*
5224 IP*
Symbol
Spectralink

5207 IP

ONS

N/A on
Symbol/
Spectralink

Hold Reminder
Holiday Messages
Hot Line
I Hold You Hold

N/A on
4015

5020 & 5220

Inhibit Trunk
Ring-Me-Back
During Dialing
Intercom Calls

Language Change

4001 only

N/A on
Symbol/
Spectralink
N/A on
Symbol

Last Number
Redial
Last Party
Receives Dial
Tone

N/A on
Symbol/
Spectralink

Line Lockout
Line Preference
Line Privacy
Line Selection
Line Types and
Appearances
Logical Lines
* Includes Dual Mode versions

(Page 7 of 13)

385

SX-200 ICP MX Technician’s Handbook

Table 81: Mitel Phones and Features (continued)

Feature

SS430
SS4150

SS401
SS4001
5201 IP

SS4015
5010 IP
5212 IP*
5215 IP*

Mailbox Key

SS420
SS4025
SS4125
5020 IP
5220 IP*
5224 IP*
Symbol
Spectralink

5207 IP

ONS

CDE only

CDE only

Master
only

Master or
member

N/A on
Symbol/
Spectralink

Manual Line (Dial
0 Hotline)
Messaging Advisory
Messaging - Call
Me Back
MILINK™ Data
Module

430 only

Names

420 only
CDE only

Never a Consultee
Never a
Forwardee
New Call Ring
Night/Day
Switching
Non-Busy
Extension
Off-Hook Alarm to
Display Sets
Off-Hook Voice
Announce

4150 only

N/A on 420,
Symbol or
Spectralink

Off-Premises
Extension
ONS Ring Groups

Master
only

* Includes Dual Mode versions

386

Master
only

Master only

(Page 8 of 13)

Phones and Features

Table 81: Mitel Phones and Features (continued)

Feature

SS430
SS4150

SS401
SS4001
5201 IP

SS4015
5010 IP
5212 IP*
5215 IP*

SS420
SS4025
SS4125
5020 IP
5220 IP*
5224 IP*
Symbol
Spectralink

5207 IP

ONS

Originate Only
Extensions
Override (Intrude)
Override Security
Paged Party Ring
Tone

401 &
4001 only

N/A on
Symbol/
Spectralink

Paging - PA
Paging Telephones
Paging - PA and
Telephones

‘

Paging - All Set
Page
Park and Page

N/A on
Symbol

Personal Speed
Call
Phonebook
Phone Twinning
Pickup - Local and
Directed
Priority Dial 0
Privacy Enable /
Privacy Release
Programmable
Key Module (PKM)
* Includes Dual Mode versions

N/A on
Symbol/
Spectralink

(Page 9 of 13)

387

SX-200 ICP MX Technician’s Handbook

Table 81: Mitel Phones and Features (continued)

Feature

SS430
SS4150

SS401
SS4001
5201 IP

SS4015
5010 IP
5212 IP*
5215 IP*

SS420
SS4025
SS4125
5020 IP
5220 IP*
5224 IP*
Symbol
Spectralink

5207 IP

ONS

Receive Only
Extensions
Record a Call

4150 only

N/A on 420 or
Symbol

Reminder
Reminders Multiple
Ringer Control
Ringing Discriminating
Secretarial Line

N/A on
Symbol/
Spectralink

Secure Hot Swap
Single Button
Transfer to Voice
mail
Speak@Ease
Support

N/A on
4DN

Speaker Volume
Control
Speed Call Key

N/A on
Symbol

Split
Subattendant Basic Function

N/A on
Symbol/
Spectralink

Subattendant Enhanced
Functions

5020/5220/
5224 only

* Includes Dual Mode versions

388

(Page 10 of 13)

Phones and Features

Table 81: Mitel Phones and Features (continued)

Feature

SS430
SS4150

Subattendant Abbreviated Dial
Programming

SS401
SS4001
5201 IP

SS4015
5010 IP
5212 IP*
5215 IP*

SS420
SS4025
SS4125
5020 IP
5220 IP*
5224 IP*
Symbol
Spectralink

5207 IP

ONS

5020/5220/
5224 only

Subattendant Advisory Message
Setup
Subattendant Automatic Call
Wakeup

5020/5220/
5224 only

Subattendant Call Blocking

5020/5220/
5224 only

Subattendant Call Forward
Setup and Cancel
Subattendant Call Logging
Subattendant Calls Waiting
Indication

5020/5220/
5224 only

Subattendant Centralized
Answering Position
(RLT)

5020/5220/
5224 only

Subattendant Date and Time
Setup

5020/5220/
5224 only

Subattendant Hold Positions
Subattendant LDN Keys

5020/5220/
5224 only

Subattendant New Call Ring

5020/5220/
5224 only

* Includes Dual Mode versions

(Page 11 of 13)

389

SX-200 ICP MX Technician’s Handbook

Table 81: Mitel Phones and Features (continued)

Feature

SS430
SS4150

SS401
SS4001
5201 IP

SS4015
5010 IP
5212 IP*
5215 IP*

SS420
SS4025
SS4125
5020 IP
5220 IP*
5224 IP*
Symbol
Spectralink

5207 IP

ONS

Subattendant Paged Hold
Access
Subattendant Recall

5020/5220/
5224 only

Subattendant Station DND Setup

5020/5220/
5224 only

SUPERET 3DN
and SUPERSET
4DN Auto-Answer
For Directed Page
Calls
SUPERSET 3DN
and SUPERSET
4DN Option
SUPERSET LCD
Display
Swap (Trade
Calls)
Swap Campon
System Fail
Transfer (SFT)
TAPI Support Over
DNIC

4150 only

4125 only

Tone
Demonstration
Transfer
Transfer Dial Tone
Transfer Security
(Recall)
* Includes Dual Mode versions

390

(Page 12 of 13)

Phones and Features

Table 81: Mitel Phones and Features (continued)

Feature

SS430
SS4150

SS401
SS4001
5201 IP

SS4015
5010 IP
5212 IP*
5215 IP*

SS420
SS4025
SS4125
5020 IP
5220 IP*
5224 IP*
Symbol
Spectralink

5207 IP

ONS

Trunk Answer
From Any Station
(TAFAS)
Trunk Operation Direct Inward
System Access
(DISA)
Uniform Call
Distribution
Voice mail
Prompts - Display
Whisper Announce
- From
Whisper Announce
- To
* Includes Dual Mode versions

N/A on
Symbol/
Spectralink

(Page 13 of 13)

391

SX-200 ICP MX Technician’s Handbook

392

Appendix E

Handling Fiber
Optic Cables

SX-200 ICP MX Technician’s Handbook

394

Handling Fiber Optic Cables

Guidelines for Handling Fiber Optic Cable
•

Never touch the tip of a fiber connector. Cleanliness of the connector
ferrule (tip) is important for error-free transmission.

•

Always place the dust caps onto the connectors immediately after
disconnecting.

•

You can clean the ferrule tips on the connectors with ethyl alcohol.

•

Fiber optic cables are often more easily installed and pulled than
copper because of their light weight and flexibility. However, take care
not to exceed the minimum bend radius or maximum tensile strength.

•

Procedures for the repairing, splicing, or assembling of fiber optic
cables are available from fiber component manufacturers (many offer
training courses).
WARNING:FIBER OPTIC SOURCES EMIT INFRARED LIGHT
THAT IS INVISIBLE TO THE HUMAN EYE. NEVER LOOK
DIRECTLY INTO A SOURCE OR INTO THE END OF A FIBER
ENERGIZED BY A SOURCE BECAUSE IT CAN DAMAGE THE
RETINA. WHEN WORKING WITH RAW FIBER OPTIC CABLE,
BE CAREFUL OF THE FIBER ENDS OR SLIVERS THAT CAN
PUNCTURE THE SKIN OR CAUSE IRRITATION.

Specifications
At each end of a fiber optic cable is a Fiber Interface Module (FIM). At the
transmitting end, the FIM converts electrical signals into pulses of light to
be transmitted over the cable. At the receiving end, the FIM converts the
pulses of light back into electrical signals usable by the node.
The FIM connects the controller to a peripheral cabinet, or NSU. Each FIM
variant may be identified by its optical wavelength and fiber type (indicated
on the FIM faceplate). The same FIM variant must be used at each end of
a fiber optic cable. However, a node may be equipped with different FIM
variants to suit the length of each cable run.
See the SX-200 ICP Technical Documentation for Fiber Interface Module
specifications.

395

SX-200 ICP MX Technician’s Handbook

Operation
The FIM has three functional sections: a transmitter, a receiver, and a
control section.
The transmitter section accepts data from the node in which it is installed.
The data is converted to byte-interleaved format, and a checksum is
calculated. The checksum byte is combined with the data and the frame
synchronization information. The frame is encoded as serial data and
transmitted on the fiber.
The receiver section converts the incoming data to parallel format, extracts
the frame synchronization information, and decodes the data. Control and
status information is extracted and further decoded. The checksum is
verified and an error counter updated. The status information and data are
combined, frame-aligned, and re-formatted for output.
The control section generates control signals and the transmit clocks. This
section also regenerates the telephony clocks for the peripheral nodes,
and provides status information for the Main Controller.
Two LEDs indicate the detection of local and remote clocks.

396

Appendix F

Folio Views (E-Docs) Tips

SX-200 ICP MX Technician’s Handbook

398

Folio Views (E-Docs) Tips

About Folio Views
The documentation CD-ROM contains all of the technical information in an
electronic file called an “infobase”. Folio Views, the infobase viewer, has
powerful search capabilities that let you find information quickly and easily.
Once you've found the information that you need, you can read it online,
print sections, or export segments to word processing files.

How do I print a procedure from the infobase?

1. In the Table of Contents, select the check box of the section that you
want to print.
2. On the File menu, click Print.
3. Click the Print Document tab.
4. Click Section.
CAUTION:Do not click all or you will print the entire infobase.
5. Click OK.

399

SX-200 ICP MX Technician’s Handbook

How do I export a section of the infobase to a word
processing file?
1. In the Table of Contents, select the check box of the section that you
want to export.
2. On the File menu, click Export.
3. In the Save In list, select the save location.
4. In the File name box, type a name.
5. In the Save as type list, select a file type.
6. In the Export Range list, select Checked Branches.
7. Click Export.

How do I search the entire infobase?
1. Click Advanced Query

.

2. In the Query For box, type your search criteria.

3. Click OK.
To view the next hit, click Next Hit
To view the previous hit, click Previous Hit

400

.
.

Folio Views (E-Docs) Tips

How do I search a section of the infobase?
1. In the Table of Contents, select the check box of the section that you
want to search.
2. Click Advanced Query

.

3. In the Query For box, type your search criteria.
4. Ensure that the Checked branches check box is selected.
5. Click OK.
To view the next hit, click Next Hit

.

to view the previous hit, click Previous Hit

.

401

SX-200 ICP MX Technician’s Handbook

402

Index

Numerics

B

2nd port on IP Phones,
enabling 171
6000 Managed Application
Server 151
6010 Teleworker Solution
programming 151
requirements 151
Teleworker Network
Analyzer 152
testing connectivity 152

backing up to FTP 233
Backups 203
CDE database 203
creating directories 203
DHCP server data 203
performing 203
voice mail 203
when to back up 203
Basic controller 26
Basic maintenance commands
Basic troubleshooting 237
Blank database 205
Browser requirements 28

A
About advanced
troubleshooting 277
About the SX-200 ICP 8
ACD, programming datasets 143
Administrator passcode 99
Administrator’s mailbox See System
Administrator’s mailbox
Advanced installation overview 169
Air Access Points 141
Alarm devices, connecting 74
Alarms, programming e-mail
notification 187
Analog Main Board, replacing 200
Analog Option Board 26
Analog Option Board, installing 39
Analog trunks
general signaling and supervision
concepts 251
programming 131
troubleshooting 251
ANI/DNIS, programming on incoming
trunks 135
antistatic wrist strap 37, 195
ASU, installing 64
Attendant console
connecting PKM 71
deleting 109
programming 104
User Guides 4
Audio quality, troubleshooting 291
Auto program sets 107

223

C
Cabinet Configuration Rules 13, 14
Cabinet configuration rules 13
Cables, required 28
Call Forward, programming
External 159
Call logging
printer 30
Card configuration, displaying 223
CDE forms
checklist 294
database backup 203
default database
configuration 16
default database values 301
list of 299
Channel associated signaling 264
Checking
LEDs 241
maintenance logs 230
system 194
system LEDs 237, 277
Checklist
CDE forms 294
installation 27
IP 296
system health 193
CIM
Peripheral Cabinet 57

403

SX-200 ICP MX Technician’s Handbook

Quad CIM Module 26
CIM, port pinout 369
Circuit descriptor, programming for
Hotel/Motel 143
CLASS trunks, programming 139
Clock Module 26
installing 48
replacing 202
Command sequences, entering 221
Commands, maintenance
report 227
system 223
traffic measurement 229
Common channel signaling 264
CompactFlash card
loading software on 35
Computer
configuring for connection 66
configuring Windows 2000 DHCP
server 178
connecting to Maintenance
port 82
requirements 28, 82
Connecting phones and lines 66
Connectivity, IP phones
troubleshooting 280
Connectors
controller 24
required 28
Console See Attendant console
Contacting Mitel 6
Controller
Analog Main Board 200
Analog Option Board 26, 39
basic configuration 26
CIM pinout 369
Clock Module 26, 48, 202
components 25
connecting to computer 82
DHCP settings 178
displaying card configuration 223
DSP Module 41, 202
Dual FIM Module 43, 202
Dual T1/E1 Framer Module 45

404

Dual/Quad DSP MMC 26
Ethernet cable 22
front panel 24
hard drive 27, 46, 199
hardware 24
installing 31
IP address 178
LEDs 241
maintenance port 221
optional hardware 26, 37
powering down 196
powering up 196
Quad CIM Module 44
rack mounting 53
rear panel 24
relay pinouts 368
remote upgrade 209
removing top cover 38
system identity 223
system reset 197
Telnet connection 83
wall mounting 49
Web Interface connection 84
Copper Interface Module See CIM
COS options
Hotel/Motel 149
NSU 113, 126
Record a Call 98
Cover, removing 38
Customer data, programming 82

D
D4 DS-1 See T1 trunk
Database
default configuration 16
default values 301
installing an alternate
database 205
programming 82
Dataset printer, programming
port 105
Debug option, phone 240
Default database
values 299

Index

Default database values 301
Deleting devices 109
DHCP
backing up server 203
configuring Windows 2000
server 178
controller settings 178
one DHCP server for multiple
VLANS 177
one server for two VLANs 175
one server per VLAN 172
router on a stick 177
Diagnostic Function
Commands 231
Dial-in trunks, programming 133
DID/loop trunk, troubleshooting 257
Direct inward dialing See DID/loop
trunk
Directories, for backups 203
Directory voice prompt 103
DISA trunks, programming 134
Distortion, measuring on LS
lines 218
DNIC
phones and lines 66
pinouts 66
programming DNIC circuits 104
DNIS 135
Documentation set 4, 5
documents on CD-ROM 4
Folio Views 400
helpful websites 6
printed documents 4
Release Notes 5
Technical Bulletins 5
technical training material 4
Door opener 72
Door sense, port pinout 368
DSP Configuration Options 12
DSP MMC 26
DSP Module
installing 41
replacing 202
Dual FIM Module 26

installing 43
replacing 202
Dual T1/E1 Framer 130
Dual T1/E1 Framer Module
installing 45
programming 130

E
E&M trunk
troubleshooting 259
type I 259
type V 261
E911, programming e-mail
notification 187
Ear and mouth trunk See E&M trunk
E-mail
alarms notification 187
E911 calls notification 187
forward voice mail to e-mail 186
emailing 233
Embedded PRI
programming 125
Embedded voice mail See Voice mail
enabling PC port 171
Ethernet cable 22
Ethernet switch, installing 32
Exporting Folio Views sections 400
Extension number, four-digits 205
External Call Forward,
programming 159

F
FAC See Feature Access Codes
Feature Access Codes
Phonebook 103
Send Message 98
Features
Phonebook 103
phones feature list 379
programming phone features 88
Record a Call 97
Fiber Interface Module See FIM
Fiber optic cables
FIM 395

405

SX-200 ICP MX Technician’s Handbook

guidelines for handling 395
FIM
about 395
Dual FIM Module 26
operation 396
Peripheral Cabinet 57
Firmware, upgrading set
firmware 216
Folio Views
about 400
exporting sections 400
printing sections 399
searching 400
Forms
checklist 294
database backup 203
default database
configuration 16
default database values 301
list of 299
FRUsSee Part Numbers
FTP
backing up to remote server 203
setting up server 75

G
General network
troubleshooting 278
General signalling and supervision
concepts 251
General troubleshooting steps 240
Greetings
assigning RAD greetings to
ports 97
recording RAD greetings 96
Ground start trunk,
troubleshooting 255
Grounding stud 31
Guidelines
handling fiber optic cables 395

H
Handling PCB cards 37, 195
Hard drive 27

406

installing 46
replacing 199
Hardware
Analog Option Board 39
ASU 64
cabinet control cards 61
CIM, Peripheral Cabinet 57
Clock Module 48
computer 28
computer requirements 82
controller 24
controller hard drive 46
digital services cards and
modules 61
DSP Module 41
Dual FIM Module 43
Dual T1/E1 Framer Module 45
FIM, Peripheral Cabinet 57
hard drive 46
interface cards and modules 59
Music on Hold 72
NSU 54
optional hardware 37
overview 24
paging/door opener 72
Peripheral Cabinet 57
ports and connectors 24
Quad CIM Module 44
rack mounting controller/NSU 53
requirements 27
wall mounting controller 49
Health, system health checklist 193
Hotel/Motel
COS options 149
Front Desk User Guide 4
PMS messages 270
programming circuit
descriptor 143
troubleshooting 270
Hubs 32
Hunt group
assigning voice mail ports 97
naming 97
Phonebook 103

Index

I
I & M Course 3
IMAT 117
Online Help 4
Indicators, description 237, 277
initialize system 198
Installation
Advanced installation
overview 169
alternate database 205
Analog Option Board 39
ASU 64
before you start 21
checklist 27
Clock Module 48
controller hard drive 46
DSP Module 41
Dual FIM Module 43
Dual T1/E1 Framer Module 45
FTP server 75
handling PCB cards 37, 195
IP Phones 67
Music on Hold 72
NSU 54
ONS/CLASS phones and
lines 66
overview 30
paging/door opener 72
Peripheral Cabinet 57
phones and lines 66
PKM 68
Quad CIM Module 44
quick installation 22
quick installation tool 66
requirements 27
setting up a customer LAN 21
tools 27
verifying installation 77
Installing 205
IP address
programming controller’s 178
requirements 29
IP address, static
assigning to IP phones 287

programming NSU’s 118
removing from IP phone 289
IP checklist 296
IP networking, configuration
questions 170
IP Phone Analyzer 289
IP phones See Phones
IP ports, used by controller 85
IP trunks, troubleshooting 294
ISDN Maintenance and
Administration Tool See IMAT

K
Kermit
using for backups 203
using to back up log and trap
files 232, 234
Knowledge Base 5

L
LAN
guidelines 21
one DHCP server for multiple
VLANS 177
one DHCP server for two
VLANs 175
one DHCP server per VLAN 172
requirements 29
router on a stick 177
setting up a customer LAN 21
virtual LANs (VLANs) 172
Layer 2 switch, installing 32
LEDs
checking 241
controller 241
meaning 237, 277
NSU 243
Light bulb symbol 7
Lights, controller front panel 237,
277
LIGHTWARE certification 3
Lines 140, 218
connecting 66
controller port pinouts 66

407

SX-200 ICP MX Technician’s Handbook

installing 66
loop start 252
requirements 28
List of forms 299
Loading software on CompactFlash
card 35
Local Area Network See LAN
Logging in 222
Logging out 222
Logs 233
commands 223
emailing 233
maintenance logs 230
Loop start line/trunk,
troubleshooting 252
Loss levels, measuring on LS
lines 218
LS Measurement Tool 218
LS/CLASS
phones and lines 66
pinouts 66

M
Mailboxes, naming 103
Maintenance
backups 203
checking the system 194
Diagnostic Function
commands 231
displaying card configuration 223
entering commands 221
installing an alternate
database 205
log commands 230
logging in 222
logging out 222
logs commands 223
maintenance port 221
powering down system 196
powering up system 196
replacing IP phones 211, 215
report commands 227
system commands 223
system health checklist 193

408

system identity 223
Telnet requirements 221
tips 233, 234
traffic measurement
commands 229
upgrading set firmware 216
upgrading system software 206
Manager passcode 99
Manual Maker, creating user
guides 6
measuring loop start 140, 218
measuring LS 140, 218
Message length timer 97
Mitel
contacting 6
Mitel Knowledge Base 5
Mitel Networks
Customer Documentation 6
Order Desk 6
Repair Department 6
Return of Merchandise
Authorization (RMA) 6
subscription service 209
Technical Support 7
Mitel Online
accessing 5
downloading a document 5
Manual Maker 6
Mitel Options Password 6
product and technical
documentation 5
registered user 5
viewing a document 5
Mitel Options Password 6
Mode, key system or PBX 77
MOH See Music on Hold
MOSS options
enabling 86
NSU 114
Multi-line sets See Phones
Music on Hold 72
source 29
MyAdministrator
Online Help 4

Index

programming 158
requirements 158
User Guides 4

programming static IP
address 118
rack mounting 53
T1 pinouts 55
troubleshooting 249

N
Network
checklist 278
configuration questions 170
configuring Windows 2000 DHCP
server 178
connecting computer to
controller 82
helpful websites 6
hubs 32
installing Layer 2 switch 32
line requirements 28
one DHCP server for multiple
VLANS 177
one DHCP server for two
VLANs 175
one DHCP server per VLAN 172
requirements 29
router on a stick 177
setting up FTP server 75
Telnet connection to
controller 83
Telnet requirements 221
troubleshooting 278
virtual LANs (VLANs) 172
Web Interface connection to
controller 84
Network analyzer 280
Night Bells 74
Non dial-in trunks,
programming 131
NSU
COS options 113, 126
DIP switch 55
Dual FIM Module 26
installing 54
LEDs 243
MOSS options 114
powering down 196
powering up 196

O
ONS/CLASS
installing phones and lines
pinouts 66
ports 66
Option modules 31
Order Desk 6

66

P
Paging 72
pinouts 368
Panel indicators 237, 277
Part Numbers
Part numbers 351
Passcode
Administrator’s passcode 99
default passcodes 99
Manager passcode 99
Password See Passcode
PC port
enabling on IP Phones 171
PC See Computer
PCB cards, handling 37, 195
PDF documents, downloading 5
Peripheral Cabinet
cabinet control cards 61
CIM 57
configuration rules 62
digital services cards and
modules 61
Dual FIM Module 26
FIM 57
installing 57
interface cards and modules 59
pinout 372
powering down 196
powering up 196
programming PRI card 112

409

SX-200 ICP MX Technician’s Handbook

Quad CIM Module 26
Peripheral Cabinet, SX-200 EL 27
Peripherals, troubleshooting 246
Phonebook
directory voice prompt 103
Feature Access Code 103
naming mailboxes 103
programming 103
voice mail hunt group 103
Phones 171
assigning static IP
addresses 287
attendant consoles 104
audio quality 291
auto program 107
connecting 66
controller port pinouts 66
debug option 240
default database
configuration 16
deleting 109
features list 379
four-digits extension number 205
installing 66
network analyzer 280
PKM 68
programmable keys 90, 91
programming analog devices to
SIM2 112
programming features 88
programming multi-line sets 111
registration 281
removing static IP address 289
replacing IP phones 211, 215
restarting 216
subattendant sets 104
Symbol MiNET Wireless
Phones 141
Symbol Netvision MiNET
Phone 4
troubleshooting 246
troubleshooting IP phone
connectivity 280
twinning Symbol phone 142

410

upgrading set firmware 216
User Guides 4
Pinouts
controller CIM port 369
controller relay 368
DNIC 66
LS/CLASS 66
NSU T1 55
ONS/CLASS 66
paging/door sense 368
Peripheral Cabinet 372
SX-200 EL/ML 372
SX-200 EL/ML universal
card 374
PKM
connecting to attendant
console 71
installing 68
programmable keys 92
PMS
5-digit extension number 271
can’t communicate with PBX 273
message 270
message format 271
programming interface 145
testing PBX interface 273
troubleshooting 270
Ports
CIM 369
connecting computer to
controller 82
controller 24
DNIC 66
LS/CLASS 66
maintenance port 221
ONS/CLASS 66
paging/door 368
programming printer ports 105
relay connector 368
serial port converter 145
used by controller 85
Power
LED meaning 237, 277
powering down system 196

Index

powering up system 195
Power Fail Transfer 66
Premier 22, 31
Premier Business systems 22, 31
Premier database 205
PRI card
programming in Peripheral
Cabinet 112
Printed Circuit Board See PCB cards
Printed documents 4
Printer, programming ports 105
Printing Folio views sections 399
Product and technical
documentation 5
Programmable Key Module See PKM
Programmable keys, phones 90, 91
Programmable keys, PKMs 92
Programming 130
6010 Teleworker Solution 151
ACD dataset 143
analog device to SIM2 112
analog trunks 131
ANI/DNIS On Incoming
Trunks 135
attendant console 104
auto program sets 107
CLASS trunks 139
computer requirements 82
customer data 82
deleting device 109
dial-in trunks 133
DISA trunks 134
DNIC circuits 104
e-mail notification of
alarms/E911 187
Embedded PRI 125
enabling MOSS options 86
External Call Forward 159
Forward voice mail to e-mail 186
FTP server 75
Hotel/Motel circuit descriptor 143
multi-line set 111
Music on Hold 72
MyAdministrator 158

non dial-in trunks 131
paging/door opener 72
phone features 88
Phonebook 103
PMS Interface 145
PRI card, Peripheral Cabinet 112
printer ports 105
RAD 96
Record a Call 97
single line voice station 110
SMTP server information 185
Spectralink Wireless
Telephones 153
static address, IP phones 287
static IP address, NSU 118
Subattendant set 104
Telnet connection to
controller 83
voice mail 93
Web Interface connection to
controller 84
Windows 2000 DHCP server 178
Property Management System See
PMS

Q
QSIG
programming PRI card 112
Quad CIM Module 26
installing 44
Quad DSP MMC 26
Questions, network planning 170
Quick installation 22
running tool 66

R
RAC See Record a Call
Rack mounting 31
controller/NSU 53
ventilation 53
RAD
assign greetings to ports 97
enabling 96
message length timer 97

411

SX-200 ICP MX Technician’s Handbook

naming hunt groups 97
programming 96
record greetings 96
Radio See Music on Hold
Range programming
deleting 109
dial-in trunks 134
non dial-in trunks 132
Record a Call
assigning voice mail ports 98
COS options 98
Feature Access Code 98
programming 97
Record RAD greetings 96
Recorded Announcement Device
See RAD
Registered user 5
Registration, troubleshooting IP
phone 281
Relay connector pinout 368
Release Notes 5
Repair Department 6
Repairs See Troubleshooting
Replacing
Analog Main Board 200
Clock Module 202
DSP Module 202
Dual FIM 202
hard drive 199
IP phones 211, 215
Reset system 197
Restarting IP Phones 216
Return of Merchandise Authorization
(RMA) 6

S
S1 Switch Setting 264
Safety Instructions 4, 7
Searching Folio Views 400
Serial port converter 145
Server
one DHCP server for multiple
VLANS 177

412

one DHCP server for two
VLANs 175
one DHCP server per VLAN 172
router on a stick 177
setting up FTP server 75
Shutdown, system 197
Signaling
channel associated 264
common channel 264
Signaling and supervision, general
concepts 251
SIM2, programming analog
device 112
Single Line Voice Station,
programming 110
SMDR
printer 30
SMTP, programming server
information 185
Software
computer 28
computer requirements 82
enabling MOSS options 86
loading on CompactFlash
card 35
log commands 230
phone features 88
requirements 27
upgrading system software 206
voice mail 93
Software upgrade
before starting 5
Mitel Options Password 6
Speak@Ease 103
Specifications, ambient
temperature 53
Spectralink Wireless Telephones
programming 153
Starting the system 195
States of LEDs 237, 277
Static IP address See IP address
Station Message Detail Recording
See SMDR
Status LEDs 237, 277

Index

Stop symbol 7
Stratum Clock See Clock Module
Stud, grounding 31
Subattendant set
allowable device types 104
deleting 109
programming 104
User Guides 4
Subscription service 209
SUPERCONSOLE 1000 See
Attendant console
Surge protection 29
SX-200 EL Peripheral Cabinet 27
SX-200 EL/ML
pinouts 372
universal card pinout 374
SX-200 EL/ML, migrating to an
SX-200 ICP MX 211
SX-200 ICP See System
Symbol phones See Phones
Symbols, meaning of 7
System
about the system 8
backups 203
checking 194
checking LEDs 241
commands 223
configuration 8, 26
controller 31
default database
configuration 17
displaying card configuration 223
forms default database
values 301
four-digits extension number 205
general signaling and supervision
concepts 251
guidelines for handling fiber optic
cables 395
hardware 24
hardware requirements 27
initialization 198
installation overview 30
list of forms 299

maintenance commands 223,
227, 229
maintenance tips 234
optional components 26
phones and lines 66
phones features list 379
powering down 196
powering up 195, 196
remote upgrade 209
shutdown 197
software requirements 27
SX-200 EL Peripheral
Cabinet 27
system identity 223
system reset 197
upgrading 195
upgrading software 206
verifying installation 77
System Administrator’s mailbox 96,
99
accessing 99
default passcodes 99
menu 100
passcodes 99
System Fail Transfer 66
System health checklist 193
System Printer, programming
port 105

T
T1 trunk
A&B bits 266
A-B signaling states 266
loopback 265
NSU pinouts 55
signaling types 264
synchronization 263
troubleshooting 263
T1/E1
Dual T1/E1 Framer Module 26
T1/E1 Module 26
Tape player See Music on Hold
TB See Technical Bulletins
Technical Bulletins 5

413

SX-200 ICP MX Technician’s Handbook

Technical Documentation 4
Technical Support 7
before you call 239
Technical terms, helpful websites 6
Technical training material 4
Technician, requirements 3
Technician’s Handbook 4
about 3
audience 3
safety instructions 7
symbols used in 7
Teleworker See 6010 Teleworker
Solution
Telnet
connecting to controller 83
requirements 221
Temperature in rack mount,
maximum 53
Templates for mounting units 31
Testing
6010 Teleworker Solution
connectivity 152
PBX-PMS interface 273
voice mail operation 102
Tip and ring assignment See Pinouts
Tips, maintenance 233
Tools
installation 27
running quick installation tool 66
troubleshooting 238
Trap files 233
backing up to FTP 233
backing up using Kermit 232
Troubleshooting
about advanced
troubleshooting 277
about basic troubleshooting 237
analog trunks 251
checking LEDs 241
DID/loop trunk 257
E&M trunk 259
general steps 240
ground start trunk 255
Hotel/Motel 270

414

IP phone connectivity 280
IP phone registration 281
IP trunks 294
loop start line/trunk 252
network 278
NSU 249
phone audio quality 291
phone debug option 240
phones and peripherals 246
PMS 270
sniffer 280
T1 trunk 263
Technical Support 7
testing voice mail operation 102
tools 238
voice mail 268
Trunks 140, 218
analog trunks 131, 251
ANI/DNIS 135
CLASS trunks 139
default database
configuration 17
dial-in trunks 133
DID/loop 257
DISA trunks 134
E&M 259
general signaling and supervision
concepts 251
ground start trunk 255
IP trunks 294
loop start 252
non dial-in trunks 131
signaling 252
T1 trunk 263

U
Upgrading
hard drive 46
Release 1.x systems 206
remotely 209
set firmware 216
system 195
User Guides, creating using Manual
Maker 6

Index

V
Verifying system installation 77
Viewing or downloading a
document 5
Virtual LAN (VLAN) See LAN 172
Virtual Private Network (VPN) See
Networking
Voice mail
Administrator’s mailbox 99
assigning ports to hunt groups 97
assigning RAC ports 98
backups 203
default database
configuration 17
default passcodes 99
passcodes 99
Phonebook hunt group 103
programming 93
programming forward to
e-mail 186
System Administrator’s mailbox
menu 100
testing operation 102
troubleshooting 268
User Guide 4
Voice station, programming 110
Voice-only system 3

W
Wall mounting controller 49
Web Interface
connecting to controller 84
Websites, helpful 6
Wireless phones See Phones
Wireless Telephones See Spectralink
Wireless Telephones

Y
Yield symbol 7

415

®,™ Trademark of Mitel Networks Corporation
© Copyright 2006, Mitel Networks Corporation
All rights reserved

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.4
Linearized                      : No
Encryption                      : Standard V1.2 (40-bit)
User Access                     : Print, Modify, Annotate, Fill forms, Extract, Assemble, Print high-res
Modify Date                     : 2006:02:07 12:13:07-05:00
Create Date                     : 2006:02:07 11:19:08Z
Page Count                      : 426
Creation Date                   : 2006:02:07 11:19:08Z
Mod Date                        : 2006:02:07 12:13:07-05:00
Producer                        : Acrobat Distiller 5.0.5 (Windows)
Author                          : bernal
Metadata Date                   : 2006:02:07 12:13:07-05:00
Creator                         : bernal
Title                           : SX200ICP_MX_THB.book
Page Mode                       : UseOutlines
Has XFA                         : No
Page Layout                     : SinglePage

EXIF Metadata provided by EXIF.tools

Mitel Sx 200 Users Manual SX200ICP_MX_THB

Mitel SX-200 ICP Rev 3-1 Tech Handbook Mitel SX-200 ICP Rev 3-1 Tech Handbook

SX-200 to the manual 7062a857-4e12-48c1-84f7-fd1d7785ead9

Navigation menu

Versions of this User Manual:

Views

Navigation