MitraStar Technology V2ACAWS20 3G Femtocell User Manual 9361 cover

MitraStar Technology Corporation 3G Femtocell 9361 cover

Contents

User Manual Part 2

15
Authorized Users
Mobile Phone Requirements
Making your First Femtozone Call
FINAL CHECKS & MAKING YOUR FIRST CALL
The 9361 Home Cell V2 is configured to only allow service for authorized mobile
phones. The first mobile phone SIM card details you provided to your mobile phone
service provider is pre-configured to work with the device during auto-configuration.
To allow other users to connect to your 9361 Home Cell V2, you must register them
with your mobile phone service provider. The 9361 Home Cell V2 will only support
service to mobile phones registered for use on the same mobile phone network as
the 9361 Home Cell V2.
To add additional mobile users to your 9361 Home Cell V2 please contact your
Femtozone Service Provider.
3G compatible mobile phone
Enable and configure 3G service on your mobile phone. Details can be found in
your mobile phones user guide.
Enable 3G service with your mobile phone Service Provider to work with the SIM
card in your mobile phone.
Before you make your first call, make sure that your mobile phone is registered with
your Femtozone service and connected to the 9361 Home Cell V2.
Power OFF your mobile phone if your mobile phone was ON during the 9361 Home
Cell V2 installation process. Wait 30 seconds and then Power On your mobile phone.
After a couple of seconds your mobile phone should indicate that it is connected to
the Femtozone. If this is not the case please refer to the troubleshooting section of
this guide.
You are now ready to place your first call – just use your phone as you normally do
and enjoy the enhanced quality experience!
9361 Home Cell V2 - Getting Started Guide
16
FREQUENTLY ASKED QUESTIONS (FAQ)
How do I know that I am using my 9361 Home Cell V2 service?
Will my call drop if I leave home in the middle of a call?
How many people can use the 9361 Home Cell V2 at the same time?
What happens if my broadband connection fails?
What happens if my 9361 Home Cell V2 stops operating – can I still place a call?
Can I use my 9361 Home Cell V2 in a location other than my home (e.g. at my
office, a friend’s home, etc.)?
Your mobile phone display will automatically indicate if you are within Femtozone
signal range. If registered and configured properly your mobile phone should
display a Femtozone service message and an associated signal indicator.
If you move out of range of the 9361 Home Cell V2 Femtozone your call will be
automatically transferred to the next available network service offered by your
mobile service provider (carrier), without disconnecting your call. If no other
mobile network is available your call will be disconnected.
Up to four simultaneous calls can be supported by the 9361 Home Cell V2.
However the quality of your broadband connection may impact the number of
simultaneous users the 9361 Home Cell V2 can support. The 9361 Home Cell V2
will automatically adjust the number of allowed calls in order to ensure that
quality of service is maintained. If four simultaneous calls are active and a fifth
person tries to connect, the call will automatically be transferred to the mobile
network (assuming coverage from the mobile network is accessible in your
home).
If you lose your broadband connection, the connectivity status light will turn
off and your 9361 Home Cell V2 Femtozone coverage will stop. The 9361 Home
Cell V2 Femtozone service will return when the broadband connection is recov-
ered.
If your 9361 Home Cell V2 stops operating (e.g. if you have lost your broadband
connection) then you will no longer be able to place calls through the 9361 Home
Cell V2. However if you have coverage from the mobile network of your mobile
service provider you can still place calls normally.
The 9361 Home Cell V2 automatically confirms its location and will only work at
the location you register it for use with. You must contact your Internet service
provider and/or mobile service provider for details.
17
Problem Possible Cause Solution
TROUBLESHOOTING
9361 Home Cell V2 - Getting Started Guide
No indicators
on
AC power plug
not connected
Confirm the 9361 Home Cell V2 is switched
on and the AC power adaptor is connected
and also switched on. Wait a few seconds
and the power indicator should illuminate.
Femtozone
service not
working
SIM card missing
or not inserted
correctly.
Connectivity
indicator OFF
Local connection
problem
The connectivity indicator will be off for one of
3 reasons:
Firstly there is no connection to the internet.
Ensure the Ethernet cable between the 9361
Home Cell V2 and your DSL router or home
LAN is connected. Confirm you have DSL
service on your DSL router.
Secondly a GPS location check is done during
boot up. Make sure the 9361 Home Cell V2 is
in an authorised location.
Thirdly the 9361 Home Cell V2 update is in
progress this potentially can take up to 4
hours to complete if during this time the user
reboots the 9361 Home Cell V2 then the
sequence will restart. If problem remains
contact your service provider.
Confirm the mobile operator provided SIM
card is properly inserted in the 9361 Home
Cell V2’s SIM card slot. If you have not
inserted the SIM card yet, turn off the 9361
Home Cell V2 and insert the SIM card.
18
Problem Possible Cause Solution
TROUBLESHOOTING
Connection not
established with
Femtozone
Mobile phone
configuration
(setup) problem
Make sure your mobile phone meets 9361
Home Cell V2 requirements. See page 13 for
details.
Cannot add a
new mobile
phone to my
Femtozone
Service
9361 Home Cell
V2 user list is full
Connectivity
indicator
Blinking
9361 Home Cell
V2 not registered
Contact your Mobile Phone Service Provider if
the problem continues.
Femtozone
service not
recognized by
my mobile
phone(s)
Mobile phone not
registered to
Femtozone
service
Experiencing
poor (weak)
Femtozone
coverage
Home area larger
than Femtozone
range
or
Signal
interference
Contact your Mobile Phone Service Provider
to confirm you mobile phone is registered to
your 9361 Home Cell V2 and your Femtozone
service.
Make sure IP security settings (IPSec) tunnels
are allowed on your DSL Router / LAN.
The 9361 Home Cell V2 is designed for use
within enclosed homes with an approximate
Femtozone range of 30 to 40 meters. Cover-
age will be significantly reduced if your
home’s walls contain metallic lining.
To test the approximate range of your
Femtozone coverage, start a call close to the
device and walk away from it towards the
furthest point of your home. Doing this
several times in different directions allows the
device to automatically configure itself for
optimized coverage.
Remove (de-register) users from the 9361
Home Cell V2 user list and add or change
users as necessary.
19
Problem Possible Cause Solution
TROUBLESHOOTING
9361 Home Cell V2 - Getting Started Guide
No GPS location
fix.
Connect a GPS antenna cable (not included)
and turn the 9361 Home Cell V2 off and back
on. Make sure the antenna runs near a
window.
GPS indicator
OFF
20
When the 9361 Home Cell V2 is preparing to provide service, it may automatically
reboot if it has a problem connecting to your service provider’s network. The pattern
of status indicators lights which it shows during start up will be repeated.
Call Connectivity
GPS
OFF OFF
ON
ON Flashing
Flashing Flashing
Hardware
Failure
Max # of
calls Active
Back haul
Congestion
ON
TROUBLESHOOTING
Power
Flashing
ON
ON
OFF
June 2011 Edition 1
www.alcatel-lucent.com
65-020-031101B

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