MitraStar Technology V2ACAWS20 3G Femtocell User Manual 9361 cover

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Document ID	1500148
Application ID	kNShVLsxdrSdRAvBu4tGdQ==
Document Description	User Manual Part 2
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	49.98kB (624753 bits)
Date Submitted	2011-07-13 00:00:00
Date Available	2011-07-13 00:00:00
Creation Date	2011-07-08 16:39:10
Producing Software	Adobe PDF library 9.00
Document Lastmod	2011-07-08 16:39:17
Document Title	9361_cover
Document Creator	Adobe Illustrator CS4

9361 Home Cell V2 - Getting Started Guide
FINAL CHECKS & MAKING YOUR FIRST CALL
Authorized Users
The 9361 Home Cell V2 is configured to only allow service for authorized mobile
phones. The first mobile phone SIM card details you provided to your mobile phone
service provider is pre-configured to work with the device during auto-configuration.
To allow other users to connect to your 9361 Home Cell V2, you must register them
with your mobile phone service provider. The 9361 Home Cell V2 will only support
service to mobile phones registered for use on the same mobile phone network as
the 9361 Home Cell V2.
To add additional mobile users to your 9361 Home Cell V2 please contact your
Femtozone Service Provider.
Mobile Phone Requirements
3G compatible mobile phone
Enable and configure 3G service on your mobile phone. Details can be found in
your mobile phones user guide.
Enable 3G service with your mobile phone Service Provider to work with the SIM
card in your mobile phone.
Making your First Femtozone Call
Before you make your first call, make sure that your mobile phone is registered with
your Femtozone service and connected to the 9361 Home Cell V2.
Power OFF your mobile phone if your mobile phone was ON during the 9361 Home
Cell V2 installation process. Wait 30 seconds and then Power On your mobile phone.
After a couple of seconds your mobile phone should indicate that it is connected to
the Femtozone. If this is not the case please refer to the troubleshooting section of
this guide.
You are now ready to place your first call – just use your phone as you normally do
and enjoy the enhanced quality experience!
15
FREQUENTLY ASKED QUESTIONS (FAQ)
How do I know that I am using my 9361 Home Cell V2 service?
Your mobile phone display will automatically indicate if you are within Femtozone
signal range. If registered and configured properly your mobile phone should
display a Femtozone service message and an associated signal indicator.
Will my call drop if I leave home in the middle of a call?
If you move out of range of the 9361 Home Cell V2 Femtozone your call will be
automatically transferred to the next available network service offered by your
mobile service provider (carrier), without disconnecting your call. If no other
mobile network is available your call will be disconnected.
How many people can use the 9361 Home Cell V2 at the same time?
Up to four simultaneous calls can be supported by the 9361 Home Cell V2.
However the quality of your broadband connection may impact the number of
simultaneous users the 9361 Home Cell V2 can support. The 9361 Home Cell V2
will automatically adjust the number of allowed calls in order to ensure that
quality of service is maintained. If four simultaneous calls are active and a fifth
person tries to connect, the call will automatically be transferred to the mobile
network (assuming coverage from the mobile network is accessible in your
home).
What happens if my broadband connection fails?
If you lose your broadband connection, the connectivity
status light will turn
off and your 9361 Home Cell V2 Femtozone coverage will stop. The 9361 Home
Cell V2 Femtozone service will return when the broadband connection is recovered.
What happens if my 9361 Home Cell V2 stops operating – can I still place a call?
If your 9361 Home Cell V2 stops operating (e.g. if you have lost your broadband
connection) then you will no longer be able to place calls through the 9361 Home
Cell V2. However if you have coverage from the mobile network of your mobile
service provider you can still place calls normally.
Can I use my 9361 Home Cell V2 in a location other than my home (e.g. at my
office, a friend’s home, etc.)?
The 9361 Home Cell V2 automatically confirms its location and will only work at
the location you register it for use with. You must contact your Internet service
provider and/or mobile service provider for details.
16
9361 Home Cell V2 - Getting Started Guide
TROUBLESHOOTING
Problem
Possible Cause
Solution
No indicators
on
AC power plug
not connected
Confirm the 9361 Home Cell V2 is switched
on and the AC power adaptor is connected
and also switched on. Wait a few seconds
and the power indicator should illuminate.
Femtozone
service not
working
SIM card missing
or not inserted
correctly.
Confirm the mobile operator provided SIM
card is properly inserted in the 9361 Home
Cell V2’s SIM card slot. If you have not
inserted the SIM card yet, turn off the 9361
Home Cell V2 and insert the SIM card.
The connectivity indicator will be off for one of
3 reasons:
Connectivity
indicator OFF
Local connection
problem
Firstly there is no connection to the internet.
Ensure the Ethernet cable between the 9361
Home Cell V2 and your DSL router or home
LAN is connected. Confirm you have DSL
service on your DSL router.
Secondly a GPS location check is done during
boot up. Make sure the 9361 Home Cell V2 is
in an authorised location.
Thirdly the 9361 Home Cell V2 update is in
progress this potentially can take up to 4
hours to complete if during this time the user
reboots the 9361 Home Cell V2 then the
sequence will restart. If problem remains
contact your service provider.
17
TROUBLESHOOTING
Problem
Connectivity
indicator
Blinking
Femtozone
service not
recognized by
my mobile
phone(s)
Experiencing
poor (weak)
Femtozone
coverage
Cannot add a
new mobile
phone to my
Femtozone
Service
Possible Cause
9361 Home Cell
V2 not registered
Solution
Contact your Mobile Phone Service Provider if
the problem continues.
Connection not Make sure IP security settings (IPSec) tunnels
established with are allowed on your DSL Router / LAN.
Femtozone
Mobile phone not
registered to
Femtozone
service
Contact your Mobile Phone Service Provider
to confirm you mobile phone is registered to
your 9361 Home Cell V2 and your Femtozone
service.
Mobile phone
configuration
(setup) problem
Make sure your mobile phone meets 9361
Home Cell V2 requirements. See page 13 for
details.
Home area larger
than Femtozone
range
or
Signal
interference
The 9361 Home Cell V2 is designed for use
within enclosed homes with an approximate
Femtozone range of 30 to 40 meters. Coverage will be significantly reduced if your
home’s walls contain metallic lining.
To test the approximate range of your
Femtozone coverage, start a call close to the
device and walk away from it towards the
furthest point of your home. Doing this
several times in different directions allows the
device to automatically configure itself for
optimized coverage.
9361 Home Cell Remove (de-register) users from the 9361
V2 user list is full Home Cell V2 user list and add or change
users as necessary.
18
9361 Home Cell V2 - Getting Started Guide
TROUBLESHOOTING
Problem
GPS indicator
OFF
19
Possible Cause
Solution
No GPS location
fix.
Connect a GPS antenna cable (not included)
and turn the 9361 Home Cell V2 off and back
on. Make sure the antenna runs near a
window.
TROUBLESHOOTING
Power
Hardware
Failure
Connectivity
OFF
Max # of
calls Active
Call
ON
Flashing
ON
ON
Back haul
Congestion
GPS
ON
Flashing
Flashing
ON
OFF
OFF
Flashing
When the 9361 Home Cell V2 is preparing to provide service, it may automatically
reboot if it has a problem connecting to your service provider’s network. The pattern
of status indicators lights which it shows during start up will be repeated.
20
www.alcatel-lucent.com
June 2011 Edition 1
65-020-031101B

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