MobileHelp CBS5-01 Cellular Base Station Gen5.0 User Manual

Integrity Tracking LLC, dba MobileHelp Cellular Base Station Gen5.0

User Manual

Mobile Medical Alert SystemsMobileHelp | Complete User GuideHelp at the touch of a buttonMHP8003-179DCellular Base Station Gen5.0
MobileHelp Customer Service 1-877-827-62072MHP8003-179DMobileHelp Complete User GuideThis MobileHelp User Guide includes information covering the 3 most popular MobileHelp Systems: Note: Remember to always carry the Mobile Device with you when going outside of your home. CellularDUO System CellularClassic System Solo System
MobileHelp Complete User Guide 3MHP8003-179DCellular DUO SystemWhat’s In the BoxOptional Accessories The Fall Button™ and Wall button are optional and at an additional cost. The Fall Button™ has a separate user guide.MobileCasePowerCord+ + + + +Fall ButtonWall ButtonPRESSforHELPMobileHelp Complete User Guide 7MHP8003-179CCellular Base Station Features(Front)Figure 2Emergency ButtonSpeaker/MicrophoneTestButtonON/OFFSwitch (Back)VolumeSignal StrengthIndicatorBattery Charge IndicatorReset ButtonCellularBase Station MobileDevice Neck Pendant /Wrist Button CradleCharger
MobileHelp Customer Service 1-877-827-62074MHP8003-179DCellular Classic SystemWhat’s In the BoxOptional Accessories The Fall Button™ and Wall button are optional and at an additional cost. The Fall Button™ has a separate user guide.Neck Pendant / Wrist Button+Fall ButtonWall ButtonPRESSforHELPMobileHelp Complete User Guide 7MHP8003-179CCellular Base Station Features(Front)Figure 2Emergency ButtonSpeaker/MicrophoneTestButtonON/OFFSwitch (Back)VolumeSignal StrengthIndicatorBattery Charge IndicatorReset ButtonCellular Base Station
MobileHelp Complete User Guide 5MHP8003-179DSolo SystemWhat’s In the BoxOptional Accessories The Fall Button™ and Wall button are optional and at an additional cost. The Fall Button™ has a separate user guide.MobileDevice MobileCasePowerCordNeck Pendant /Wrist Button CradleCharger+ + + +Fall ButtonWall ButtonPRESSforHELP
MobileHelp Customer Service 1-877-827-62076MHP8003-179DSetup Guide for the MobileHelp Medical Alert System We thank you for choosing a MobileHelp Medical Alert System and welcome you to the MobileHelp family. Congratulations on making a smart choice! If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option. See last page for hours of operation.MobileHelp Complete User Guide 7MHP8003-179CCellular Base Station Features(Front)Figure 2Emergency ButtonSpeaker/MicrophoneTestButtonON/OFFSwitch (Back)VolumeSignal StrengthIndicatorBattery Charge IndicatorReset ButtonFigure 1
MobileHelp Complete User Guide 7MHP8003-179DCellular Base Station FeaturesFigure 2MobileHelp Complete User Guide 7MHP8003-179CCellular Base Station Features(Front)Figure 2Emergency ButtonSpeaker/MicrophoneTestButtonON/OFFSwitch (Back)VolumeSignal StrengthIndicatorBattery Charge IndicatorReset Button
MobileHelp Customer Service 1-877-827-62078MHP8003-179DMobile Device System FeaturesEmergencyHelp ButtonLow BatteryIndicator (red)GPS Indicator (yellow)Cellular Indicator (green)USB Charging PortON/OFF ButtonSpeakerEmergency Light (red ring)Figure 3
MobileHelp Complete User Guide 9MHP8003-179DWaterproof Help ButtonsLED LightLED LightTechnical SupportUse OnlyEmergencyHelp ButtonPendantWristbandFall Button*(optional accessory)*Fall Button does not detect 100% of falls. If able, users should always push their help button when they need assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. Users should wear the Fall Button on the outside of their clothing to improve accuracy in detecting falls.
MobileHelp Customer Service 1-877-827-620710MHP8003-179DPlease follow these simple steps to get your system set up and tested. Connecting your Base StationStep 1. Select a Location  We recommend you place the Base Station near the center of your home, such as your living room, family room or kitchen area.  Place it near an electrical outlet.  Do not place any object in front of the Base Station.  Do not place near any appliances that make noise.Step 2. Plug in the Power Cord (Please refer to gure 4.)Plug the power cord that is attached to the back of the Base Station into an electrical outlet that is not controlled by a light switch. To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch.Figure 4
MobileHelp Complete User Guide 11MHP8003-179DStep 3. Turning on your Base Station  Turn on your Base Station using the on/off switch located on the back.  The display screen will turn on.  If the Base is setup correctly, the Base Station will say “system ready.”  The emergency and reset buttons will illuminate.  Make sure your Base Station is connected to the cellular network by checking for the signal strength bars on the Display screen.  You can use the volume control buttons on the front of the unit at the bottom of the display screen, indicated by the “–” or the “+” sign, to adjust if the voice is too loud or too soft.  Within a few minutes of turning on the system, the Cellular Base Station will obtain the date and time from the cellular network and will appear in the display area. You are not able to set the date and time manually. Figure 6Figure 5ON/OFF SwitchMobileHelp Complete User Guide 7MHP8003-179CCellular Base Station Features(Front)Figure 2Emergency ButtonSpeaker/MicrophoneTestButtonON/OFFSwitch (Back)VolumeSignal StrengthIndicatorBattery Charge IndicatorReset Button
MobileHelp Customer Service 1-877-827-620712MHP8003-179DSetting Up Your Mobile DeviceStep 1. Select a Location  We recommend you place your Mobile Device in your bedroom or any other place around your home where it can be easily accessible.  Place your Mobile Device’s cradle charger near an electrical outlet.Step 2. Connect the Cradle Charger (Please refer to gure 7.)  Plug the power cord into the slot on the back of the Cradle Charger, making sure that the narrow side is on the bottom.  Plug the other end of the power cord into an electrical outlet that is not controlled by a light switch.
MobileHelp Complete User Guide 13MHP8003-179D Figure 7WARNINGTo prevent electrical shock please keep the system away from wet locations.AVERTISSEMENTPour éviter le choc électrique, SVP tenir le système éloigné des endroits humides.
MobileHelp Customer Service 1-877-827-620714MHP8003-179DStep 3. Charge your Mobile Device  Place the Mobile Device in the cradle charger.  The yellow light on the front of the cradle charger will illuminate. If it does not, make sure you have placed the Mobile Device correctly in the charger.  The Mobile Device will turn on within 10 seconds and then it will take about 60 seconds for the Mobile Device to register with the network.  The red battery light will come on indicating that the device still needs charging. When the device is fully charged, the red light will turn off. It will take about 3 hours for the device to be fully charged.ON/OFFButtonFigure 8
MobileHelp Complete User Guide 15MHP8003-179DTurning your Mobile Device ON or OFFTo turn on your Mobile Device:  Option 1: Press the ON/OFF button on the side of the Mobile Device and hold for approximately ve seconds.  Option 2: Simply place Mobile Device in the cradle charger, assuming the cradle charger is plugged in.  All the lights will turn on and the green light will start blinking. This indicates the Mobile Device was successfully turned on.To turn off your Mobile Device:  Press the ON/OFF button and hold for approximately two seconds. All the lights will turn off. This indicates your Mobile Device was successfully turned off.
MobileHelp Customer Service 1-877-827-620716MHP8003-179DTesting your Cellular Duo SystemIt is important that you test your system at least once a month.  When you are conducting a test on your Cellular Duo System, always have your Mobile Device nearby. This is because if both devices activate in response to your press of a Neck Pendant or Wrist Button, each device will send an alarm to the Emergency Response Center and you will need to reply to the operator to clear the alarm.  You can use the TEST button on your Cellular Base Station to conduct a test without placing a call to the Emergency Response Center by following these steps. - Press and hold the TEST button on Base Station until it illuminates green. - You will hear an announcement over the Base Station that will instruct you to press the Emergency button or Pendant. - Press the Neck Pendant or Wrist Button. - The Base Station will announce, “Test call sent to emergency response center” and the Mobile Device will respond by either beeping several times or by playing the announcement, depending upon the Mobile Device version. - If your test was successful, you will hear “thank you for testing your device” from the Base Station and Mobile Device.
MobileHelp Complete User Guide 17MHP8003-179DTesting your Cellular Classic SystemYou can use the TEST button on your Cellular Base Station to conduct a test without placing a call to the Emergency Response Center by following these steps:  Please test your system on a weekly basis. Before testing your system, please unplug the power from the AC outlet.  Press and hold the TEST button on Base Station until it illuminates green.  You will hear an announcement over the Base Station that will instruct you to press the Emergency button or Pendant.  Press the Neck Pendant or Wrist Button.  The Base Station will announce, “Test call sent to emergency response center”.  If your test was successful, you will hear “thank you for testing your device” from the Base Station speaker.  If your test was not successful, the Base Station will announce “user auto-test failed, please contact Technical Support”.  Once you have nished testing, please remember to plug the power back into the AC outlet.
MobileHelp Customer Service 1-877-827-620718MHP8003-179DCellular Base Station Voice Guidance If your system includes the Cellular Base Station, your Base Station will have voice announcements. Select announcements are listed below:Event Voice Prompt NotesThe Cellular Base Station is powered on System Ready Base Station on/off switch has been turned on, be sure to connect to electric outlet or it will run on battery backup.Both red Emergency and Blue Reset buttons are ashingPower not detected or Power restored (when electricity is reconnected)Check that the Base Station is correctly plugged into an electrical outlet.The battery needs charging Low Battery Check that the Base Station is correctly plugged into an electrical outlet or it will run on battery backup.The emergency call is initiated Call in progress Alarm is being sent to the Emergency Response Center.Call connected Please stand by for operator Respond to the emergency operator’s call over the device speaker.Cellular Base Station receives a fall signal Fall Detected - Press and hold Button to CancelThis will occur for about 20 seconds and will allow you time to cancel the alarm. During this time, you may press and hold the button on the Fall Button for 5 seconds to cancel the signal.Fall alarm is canceled Alarm Canceled Alarm has been canceled.
MobileHelp Complete User Guide 19MHP8003-179DMedication Reminders (optional service):  At the scheduled time for your Medication Reminder, your Cellular Base Station will announce “Medication Reminder, Please Press Reset to Accept” and the blue reset button will ash.  The name of the medication will be displayed on the Cellular Base Station screen just like it was entered in the MobileHelp Connect web portal.  The Base Station will make the announcement once a minute for 30 minutes or until reset button is pressed.  If you press the “reset” button, the reminder will be recorded as accepted. If you do not press the “reset” button within 30 minutes, the reminder will be recorded as ignored.  For complete instructions for Medication Reminders, please log in to MobileHelp Connect and under the “Help” tab, click on “MobileHelp Connect User Guide.”  If you have any questions, please call 1-877-827-6207 and select Technical Support.
MobileHelp Customer Service 1-877-827-620720MHP8003-179DFigure 9Testing your Solo SystemFor Mobile Device Light Indicator information, please see page 35  Remove the Mobile Device from the cradle charger. Firmly press and hold down the emergency button for two seconds until the red light around the emergency button lights up, then release.  The Mobile Device will beep several times or announce, “Call in progress”, depending on the Mobile Device version.  An emergency operator will communicate with you through the 2-way speaker on the Mobile Device and ask you if you are okay.  Please state clearly to the operator that “THIS IS A TEST.” If you do not explain to the operator that you are testing your unit, EMS will be contacted.  Test your Solo System using a Help Button (Please refer to gure 9.)  Firmly press your Neck Pendant or Wrist Button one time until you see the button’s red light indicator ash. This indicates that a signal was sent to the Mobile Device.  The red ring surrounding the Emergency Button on the Mobile Device will light up and either beep or make an announcement, depending on your Mobile Device version. The charging cradle may also beep in response to the Emergency Button being pressed.  Proceed with responding to the emergency operator to clear the alarm.
MobileHelp Complete User Guide 21MHP8003-179DTest your Help Buttons (Please refer to gure 10)  Firmly press your Wrist Button or Neck Pendant one time  The button’s red light will ash, indicating a signal was sent to the Mobile Device.  The red ring around the Mobile Device Emergency button will light up.  The Mobile Device will beep several times or announce, “CALL IN PROGRESS”, depending on your Mobile Device version. This indicates your alarm is being sent to the central station.  An emergency operator will communicate with you through the Mobile Device and ask you if you are okay.  Please state clearly to the operator that “THIS IS A TEST.” If you do not explain to the operator that you are testing your unit, emergency help will be contacted.  If your help button is not working properly or if the light is blinking rapidly, please call 1-877-827-6207 and select Technical Support.  If the LED on your pendant ashes red, the battery is low. Please contact MobileHelp immediately to provide you with a replacement pendant. Please remember, it is important that you test your system at least once a month.Figure 10Note: If you have a SOLO system, both your charging cradleand your Mobile Device will beep after you call for help.
MobileHelp Customer Service 1-877-827-620722MHP8003-179DMobile Device 3.0Voice Guidance The Mobile Device 3.0 provides voice announcements. Select announcements are listed below: Event Voice PromptThe emergency call is initiated “Call in Progress”The battery is low “Your battery is low, please connect to a power source.”Note: There may be situations where the voice prompts don’t complete the entire phrase when another voice event occurs. In this instance, the latter voice prompt event will cut in and the current voice prompt may be terminated prematurely.Technical InformationMobileHelp Model Number FCC Product Code Input Output Current RatingMD3-01 FGS-MD3-3G-01 Internal 3.7 VDC 930 mAhRadio Frequency All devices frequency transmission = 433 MHz
Fall Detection with Mobile Device 3.0Voice Guidance If your system includes the Mobile Device 3.0, your Mobile Device will have voice announcements. Select announcements are listed below:Event Voice Prompt NotesMobile Device receives a fall signal “Fall Detected - Press and Hold Button to Cancel”This will occur for about 20 seconds and will allow you time to cancel the alarm. During this time, you may press and hold the button on the Fall Button for 5 seconds to cancel the signal.Fall alarm is canceled Alarm Canceled20-second window for cancellation has ended “Fall Detected - Contacting Emergency Response Center”The signal will then be sent to the monitoring center and an operator will call your Mobile Device and/or the Base Station to assess your situation and dispatch the appropriate help to you.Technical InformationMobileHelp Model Number FCC Product Code Input Output Current RatingMD3-01 FGS-MD3-3G-01 Internal 3.7 VDC 930 mAhIGPFD-01 PXTPFD-01 Internal 3.6 VDC 1200 mAhRadio Frequency All devices frequency transmission = 433 MHzMobileHelp Complete User Guide 23MHP8003-179DOptionalFall Button
MobileHelp Customer Service 1-877-827-620724MHP8003-179DImportant Safety Information For All Systems  You must always carry the Mobile Device with you when going outside of your home.  Keep electrical cords away from heat sources and sharp edges.  Keep electrical cords away from areas where someone could trip over them.  Use caution when handling electrical cords.  Never install electrical cords during a lightning storm.  Do not use any attachment or accessory that is not intended for use with this system.  Test your system once a month.  Do not block the Base Station’s microphone. This will affect your ability to communicate with the emergency response center.  During a power outage, the Base Station’s battery backup will last up to 24 hours, after it has been charged for 3 hours.  The Wrist Button and/or Neck Pendant are designed to work at an approximate range of 350 feet from the Mobile Device or 600 feet from the Base Station, depending on the size and construction of your home.  The Mobile Device is not waterproof. Do not expose to water, rain, extreme humidity, sweat, or other moisture.  If the LED on your pendant ashes red, the battery is low. Please contact MobileHelp immediately to provide you with a replacement pendant.
MobileHelp Complete User Guide 25MHP8003-179D  The Mobile Device contains sensitive hardware, take care when handling and avoid dropping it.  Do not expose the Mobile Device to dust, dirt, sand or food.  The Mobile Device battery is designed to last for over 24 hours after it has been charged for 3 hours.  The Mobile Device has a GPS receiver that works best when it has an unobstructed view to the sky.  Wear your waterproof help button at all times.  The help buttons (Neck Pendant, Wrist Button and Fall Detection Button) are waterproof and can be taken with you in the shower.  Do not put the Neck Pendant or Wrist Button through the clothes washer or dryer. Do not attempt to dry your button out in the microwave or oven.WARNINGStrangulation and choking hazard. The Neck Pendant button lanyard has been designed to break away when tugged. However, the user can still suffer serious personal injury or death if the cord becomes entangled or stuck on objects. AVERTISSEMENTRisque de suffocation ou d’étranglement. La lanière pour bouton pendentif est conçue pour se détacher lorsqu’elle est tirée, cependant, l’utilisateur peut subir une blessure ou la mort si la lanière se mêle ou s’accroche à d’autres objets.
MobileHelp Customer Service 1-877-827-620726MHP8003-179DFrequently Asked QuestionsHow do I call for help?Press your Neck Pendant, Wrist Button, red emergency button on your Base Station or Mobile Device.Do I need my Mobile Device when I leave my home?Yes. Always take your Mobile Device with you when leaving your home. Wear your Neck Pendant or Wrist Button at all times, both at home and away, so help is never out of reach. What happens if I push the button but I can’t speak?If you are unable to speak or be heard, we will assume it is an emergency and notify Emergency Response on your behalf. We will also notify the personal contacts listed on your prole. If I accidentally set off the alarm, what do I do?If you accidentally set off the alarm, simply notify the emergency operator when they respond that this is a “false alarm.” The operator will disconnect and no further action will be taken. How will an Emergency Response team get into my home?Rescue personnel follow different procedures. In most cases, emergency personnel are authorized to break into your home to help you and cannot be held responsible for any damages caused as a result of gaining entry.
MobileHelp Complete User Guide 27MHP8003-179DWe recommend that you purchase a MobileHelp “lock box” to safely store your house key. Your lock box code will be stored on your account and given to emergency personnel in order to gain entry to your home without causing damage. If you have your own lock box (not purchased from MobileHelp), please call MobileHelp Customer Service at 1-877-827-6207 to ensure your code is noted on your account. How far away from the Base Station will my help buttons work?Your help buttons are designed to work at an approximate range of 600 feet from the Base Station, depending on the size and construction of your home. What happens if I push my help button but cannot get to the Base Station?If you push your help button, stay where you are. An emergency operator will communicate with you through your Base Station or Mobile Device. Why is the emergency operator having trouble understanding me?The microphones in the Base Station and Mobile Device are very sensitive, and will pickup surrounding noises from your television, radio, wind from ceiling fans, and the like.To increase the quality of the call, look for a quieter area to set up your Base Station or go to a quieter area with your Mobile Device.
MobileHelp Customer Service 1-877-827-620728MHP8003-179DWhy is my help button not activating my Base Station/Mobile Device?Be sure to press the help button once rmly in the center to activate your Base Station and/or Mobile Device. A small red light below the pendant or wrist button will ash. If the Base Station and/or Mobile Device does not respond, check to ensure that the help button is in range of the Base Station and/or Mobile Device. If you still have issues with your system, please call 1-877-827-6207 and select Technical Support.Is the Mobile Device waterproof?No, the Mobile Device is not waterproof. However, your help buttons (Neck Pendant and Wrist Button) are waterproof and can be taken with you in the shower.What if I move to a different home, or my personal information has changed?Please contact Customer Service at 1-877-827-6207 any time there are any changes to your personal information, including changes to your address and phone number. Just give us a call one week before you move to determine whether the service will be available in your area.What if I spend part of the year in another home?We can transfer your service to your new location. Just give us a call at 1-877-827-6207 and speak with Customer Service one week before you go to determine whether the service will be available at your other home.
MobileHelp Complete User Guide 29MHP8003-179DI am going to travel. How should I prepare?Your Mobile Device will work nationwide anywhere there is AT&T cellular coverage. Werecommend you call Customer Service at least 2 to 3 days prior to leaving, so we canupdate our systems with your new location address, emergency contacts, and lock boxlocation. This ensures that if we have to alert emergency responders, they will haveall relevant information to assist you without delays. Please remember to bring thefollowing items: Neck Pendant and/or Wrist Button, Mobile Device, Car Charger (if youpurchased this additional accessory), Power Cord, and Charger.How do I prepare my device for air travel?Your Mobile Device will need to be turned OFF. Simply hold the on/off button forapproximately two seconds until all the lights are turned OFF.Is the lanyard adjustable?There are xed length magnetic lanyards and adjustable length lanyards.Adjustable lanyard: There are two connectors on the lanyard. One that is cone shaped and one that is pear shaped. There are 2 parts of the lanyard coming out the left side of the cones. Use one hand to hold the cone shaped part, use the other to pull the top string to shorten the lanyard. Do the reverse to tighten the lanyard.Magnetic lanyard: These lanyards are not adjustable and are only available upon request.
MobileHelp Customer Service 1-877-827-620730MHP8003-179DCan a magnetic lanyard cause interference with a pacemaker or other medical device?If you have a pacemaker or any medical device, consult your manufacturer for information on any possible risk of magnetic interference with the device. Our help buttons do not interfere with pacemakers. Can I replace the neck pendant cord?Yes, it will work with just about any chain or cord, so feel free to use any one of your personal chains or necklaces. However, the risk of choking may increase if you do not use the lanyard provided by MobileHelp.Can I replace the wrist button band?Yes, you may replace the Wrist Button band with a standard watch band of your choice. Can I speak into my help button?No, you can communicate with the monitoring center through your Base Station and/or Mobile Device only. Your help buttons do not have a speaker or microphone.Does the Wrist Button strap contain any latex? No, the strap MobileHelp uses is silicon based with no latex content.
MobileHelp Complete User Guide 31MHP8003-179DFDA StatementMobileHelp is an FDA Registered Company. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the ofcial regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United States. FCC StatementProduct Base Pendant Wrist ButtonFCC ID PXTCBS2-01 VDQIGP-01 VDQIGP-02FCC ID PXTCBS4-01 VDQIGP-01 VDQIGP-02FCC ID PXTIGM-02 VDQIGP-01 VDQIGP-02FCC ID PXTMD3-01 VDQIGP-01 VDQIGP-02FCC ID PXTCBS5-01 VDQIGP-01 3000mAhThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
MobileHelp Customer Service 1-877-827-620732MHP8003-179D15.105(b)This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help.15.21You are cautioned that changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.RF Exposure InformationThis device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) Energy set by the Federal Communication Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment.This device should be installed and operated with minimum distance 20cm between the radiator & your body.
MobileHelp Complete User Guide 33MHP8003-179DDéclaration d’exposition aux radiations:Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.1. Canadian Compliance StatementThis device complies with Industry Canada license-exempt RSSs. Operation is subject to the following two conditions:1) This device may not cause interference, and2) This device must accept any interference, including interference that may cause undesired operation of the device.Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes :1) l’appareil ne doit pas produire de brouillage;2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, meme si le brouillage est susceptible d’en compromettre le fonctionnement.2. This product meets the applicable Innovation, Science and Economic Development Canada technical specications.Ce produit répond aux spécications techniques applicables à l’innovation, Science et Développement économique Canada.Cellular Base Station 2.0 and 4.0Bluetooth Modem2400 Mhz to 2483 MhzThis equipment complies with IC RSS-102 RF exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.
MobileHelp Customer Service 1-877-827-620734MHP8003-179DTechnical InformationModels Input Output Current RatingIGM-02 Internal 3.7 VDC 930 mAhIGBW-01 115 V 5 VDC 3000 mAIGBW-01 Battery Backup 4.2 VDC 3000 mAhIGPFD-01 Internal 3.6 VDC 1200 mAhIGP-01 Internal 3 VDC 230 mAhIGPWS-01 Internal 3 VDC 230 mAhIGPWS-02 Internal 3 VDC 230 mAhIGPWC-01 115 V 5 VDC 1000 mAIGMCA-01 12 V 5 VDC 1000 mAMCC-02 115 VAC 5 VDC 1000 mAIGP-02 Internal 3 VDC 230 mAhIGPWS-02B Internal 3 VDC 230 mAhIGPWS-02W Internal 3 VDC 230 mAhWMP-01 Internal 3 VDC 230 mAhCBS2-01 115 V 5 VDC 3000 mACBS2-01 Battery Backup 4.2 VDC 3000 mAhCBS4-01 115 V 5 VDC 3000 mACBS4-01 Battery Backup 4.2 VDC 3000 mAhMD3-01 Internal 3.7 VDC 930 mAhIGPFD-01 Internal 3.6 VDC 1200 mAhCBS5-01 Battery Backup 4.2 VDC 3000 mAhCBS5-01 115V 5 VDC 3000 mAh Radio Frequency (RF)All devices frequency transmission = 433MHZ
MobileHelp Complete User Guide 35MHP8003-179DMobile Device Light IndicatorLight Indicator What it Means GREEN Blinking slowly: Device is connected to wireless network. Blinking rapidly: Device is NOT connected to wireless network. YELLOW Blinking: Indicates device is communicating to the GPS satellite. RED Blinking slowly (off charger): Battery is low - you have about one hour of battery left. On while charging: Battery is charging. Off while charging: Battery is fully charged.EMERGENCY LIGHT On: Indicates you successfully pushed your button and sent an alert to the monitoring center.All lights off Device is turned off.
MobileHelp® an Integrity Tracking LLC CompanyCorporate Headquarters3701 FAU Blvd., Suite 300Boca Raton, FL 33431phone: 561-347-6255fax: 561-347-6288web: www.mobilehelp.comSalesphone: 1-800-800-1710email: sales@mobilehelp.comEmergency SupportAvailable 24/7 via MobileHelp SystemTechnical Supportphone: 1-877-827-6207Monday - Friday 8am to 8pm ESTSaturday and Sunday 9am to 6pm ESTExcluding Holidaysemail: support@mobilehelp.comCustomer Servicephone: 1-877-827-6207Monday - Friday 8am to 8pm ESTSaturday 9am to 6pm ESTExcluding Holidaysemail: cs@mobilehelp.comCopyright ©2018 MobileHelp®, an Integrity Tracking LLC Company, All Rights Reserved.MHP8003-179D

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