Monarch 9403Tm Users Manual 9403OHCV
9403TM to the manual 1d1181e7-e4a9-4edc-9d79-6b07af9748f2
2015-02-09
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Monarch
9403 Printer
TC9403OH Rev. B 4/99 ©1997 Monarch Marking Systems, Inc. All rights reserved.
Each product and program carries a respective written warranty, the only
warranty on which the customer can rely. Monarch reserves the right to make
changes in the product, the programs, and their availability at any time and
without notice. Although Monarch has made every effort to provide complete
and accurate information in this manual, Monarch shall not be liable for any
omissions or inaccuracies. Any update will be incorporated in a later edition of
this manual.
©1997 Monarch Marking Systems, Inc. All rights reserved. No part of this
publication may be reproduced, transmitted, stored in a retrieval system, or
translated into any language in any form by any means, without the prior
written permission of Monarch Marking Systems, Inc.
WARNING
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le
brouillage radioélectrique édicte par le ministère des Communications du Canada.
Trademarks
Monarch is a registered trademark of Monarch Marking Systems, Inc.
9403, 9800, 9820, and 9830 are trademarks of Monarch Marking Systems, Inc.
TrueType is a trademark of Apple Computer, Inc.
Hewlett-Packard is a registered trademark of Hewlett-Packard Company.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated which may be registered in certain
jurisdictions.
Microsoft and MS-DOS are registered trademarks of Microsoft Corporation.
Windows is a registered trademark of Microsoft in the U.S and other countries.
Monarch Marking Systems, Inc.
P.O. Box 608
Dayton, Ohio 45401
TA B L E O F C O N T E N T S
GETTING STARTED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering Programmer’s Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Monarch® Quick-set Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Establishing Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Communication Cable . . . . . . . . . . . . . . . . . . . . . . . .
Default Serial Port Communication Values . . . . . . . . . . . . . . . . . . . . .
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Menu Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting a Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exiting an Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
1-2
1-2
1-2
1-2
1-3
1-4
1-4
1-4
1-5
1-5
1-6
1-6
1-7
1-8
1-9
1-9
LOADING SUPPLIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Supply Loading Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Loading Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Printing a Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
LOADING RIBBON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Loading a Ribbon Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Table of Contents i
SETTING SUPPLY OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Batch Separators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supply Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Margin Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supply Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-2
4-3
4-4
4-5
4-6
4-8
COMMUNICATION VALUES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Baud Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Word Length. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stop Bits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flow Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reset to Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-2
5-2
5-3
5-3
5-4
5-4
SETTING CONTRAST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
SETTING DEFAULTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Monetary Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Secondary Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Decimal Places . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Slashed Zero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power-Up Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prompt Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7-3
7-4
7-5
7-5
7-6
7-7
PRINTING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Interrupting a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Canceling a Paused Batch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Repeating a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Offline Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ii Table of Contents
8-2
8-3
8-4
8-7
8-8
8-8
8-9
Entering Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Bar Code 128. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering and Changing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Types of Data Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Standard Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8-11
8-11
8-11
8-13
8-14
8-16
CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Cleaning the Printhead and Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
DIAGNOSTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1
Factory Set Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing a Test Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing a Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking Sensor Mark Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enabling the Password (System Administrators only). . . . . . . . . . . .
Service Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10-1
10-2
10-3
10-4
10-5
10-6
10-6
10-7
TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
Start Up and Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
Data Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3
Communication Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-9
Data Formatting Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-11
Machine Faults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-12
Hard Printer Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-14
SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Table of Contents iii
CHARACTER SETS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Character Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Uppercase Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lowercase Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Currency Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Punctuation and Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
International Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Code 128 Function Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iv Table of Contents
B-1
B-3
B-4
B-5
B-6
B-6
B-8
1
G E T T I N G S TA R T E D
The Monarch ® 9403 printer prints text, graphics, and bar codes
on thermal transfer (ribbon) or thermal direct supplies. The 9403
printer prints labels continuously (in one strip).
This chapter includes information about
u
unpacking the printer.
u
connecting the power cable.
u
connecting the communications cable.
u
using the printer’s control panel.
Standard Features
The following features are standard on the 9403 printer:
u
203 dots per inch (DPI) printhead
u
2-inch by 6-inch print image
u
21-key keypad
u
2 inches per second maximum print speed
u
baud rate up to 19200
u
formats, graphics, and check digits saved in Flash memory when printer
is turned off (version 2.0 or greater)
Getting Started 1-1
Audience
The Operator’s Handbook is for the person who prints and applies
labels.
Ordering Programmer’s Manuals
The Packet Reference Manual, which describes how to create
format and batch packets for printing labels, how to configure the
printer online, how to diagnose printer error messages, and how
to perform other advanced techniques can be downloaded from
our Web site. You can print this manual or order a hard-copy
version (part number TC9800PM).
About Monarch® Quick-set Utilities
The Monarch ® quick-set utilities are available on our Web site and
are free to download. This group of development utilities help
you configure the printer and design formats. The Label Designer
utility allows you to design fixed or variable field formats.
However, you cannot enter variable field data using quick-set.
Call Technical Support for information about complete software
packages.
Unpacking the Printer
After you unpack the printer, you should have a 9403 printer and
a power cord. Keep the box and packaging material in case the
printer ever needs repair.
1-2 Getting Started
Connecting the Power Cable
To connect the power cable:
CAUTION
The power switch must be off while you connect any
cables to the printer.
Power
Switch
Communication
Port
Scanner
Port
The scanner port is not active.
1. Plug the power cable into the socket. Plug the other end of
the cable into a grounded electrical outlet.
2. Turn on the printer. Press (I) to turn on and (O) to turn off the
printer.
Getting Started 1-3
Establishing Communications
Before the printer can accept print jobs from the host, you must
u
connect the communication cable to the printer and to the host.
u
set the communication values on the printer to match those at
the host.
Connecting the Communication Cable
Make sure the printer is off before connecting
the cable to the communication port.
Serial Communication
9 to 25 pin cable (#110451)
9 to 9 pin cable (#112073)
Connect the communication cable into the bottom port on the
printer and the appropriate port of the host.
Default Serial Port Communication Values
If you are communicating with the host through the serial port,
make sure the printer’s communication values match those at the
host. The factory default values are:
u
Baud
9600
u
Word Length
8 bit
u
Stop Bits
1 stop bit
u
Parity
none
u
Flow Control
DTR
To change the printer’s communication values, see Chapter 5,
"Communication Values," or your System Administrator.
1-4 Getting Started
About This Manual
This manual explains how to
u
load supplies and ribbons.
u
set up and begin using the printer.
u
select menu options.
u
enter data.
u
print supplies online or offline.
u
perform general maintenance procedures.
Menu Charts
Each chapter of this manual has one or more charts showing the
printer’s menu structure. For example:
MAIN MENU
CANCEL
ALL
SUPPLY
PRINT
MODE
CONTRAST
BATCH
ENTRY
REPEAT
BATCH
DEFAULTS
PORT
SETTINGS
SETUP
DIAG.
u
Normal border boxes show the menu options.
u
Heavy border boxes show the selections to get to the
functions.
u
Black background boxes show the functions.
The black boxes show where you are; the bordered boxes show
how you got there.
Getting Started 1-5
Using the Keypad
You can control printer operation and enter data offline using the
keypad.
The printer has 21 keys allowing offline data entry. This keypad
includes 7 function keys, 10 numeric keys, and 4 symbol keys.
Control Keys
P
Interrupts printing.
Enters an international character for printing
when you enter P plus a three-digit code.
See Appendix B for more information.
e
Returns the display to the next higher menu,
when you press e once.
In data entry, press s, then press e to
return to the Main Menu.
1-6 Getting Started
R
Displays the next menu item.
L
Displays the previous menu item.
E
Selects the displayed menu item.
Use the alphanumeric keys to enter batch data. To switch
between characters and numbers, press s.
Startup
When you turn the printer on, the printer displays a copyright
message. You will see other messages as the printer loads
formats.
The next message depends on how your printer is set up.
u
If your printer is set for online power-up mode, you will see:
PRINT MODE
Ready
u
If your printer is set for offline power-up mode, you will see:
l
MAIN MENU
Print Mode
r
Getting Started 1-7
Selecting a Function
The Main Menu has several functions (operating modes). These
functions are shown in the chart below.
MAIN MENU
CANCEL
ALL
PRINT
MODE
BATCH
ENTRY
REPEAT
BATCH
SETUP
DIAG.
If the printer displays PRINT MODE Ready
when you turn it on, press e to display the
Main Menu.
To display menu options, press the arrow keys.
u
When the screen displays a right arrow, press R to display
more options.
MAIN MENU
Cancel All
u
When the screen displays a left arrow, press L to display
more options.
l
u
MAIN MENU
Diagnostics
When the screen displays a left and a right arrow, press either
L or R to display more options.
l
u
r
MAIN MENU
Print Mode
r
When you see the menu option you want, press E to select
it.
1-8 Getting Started
Exiting an Option
To exit an option, press e once. You will exit to the next
higher menu.
When you press e, you lose any entries
you have made since the last time you
pressed E.
Setting Up the Printer
Before you use the 9403 printer, you will need to set up your
printer correctly. You may need to also refer to the Packet
Reference Manual.
To set up your printer:
1. Load your supply. See Chapter 3, "Loading Supplies."
2. Load your ribbon, if needed. See Chapter 2, "Loading a
Ribbon."
3. Set the supply type. See Chapter 4, "Setting Supply Options."
4. Set the printer port options to match your computer’s online
communication values. See Chapter 5, "Communication
Values."
5. Set the defaults.
See Chapter 7, "Setting Defaults."
6. Download a format. See Chapter 8, "Printing" or refer to the
Packet Reference Manual.
7. Check the print quality of the bar code with a verifier or
scanner.
Getting Started 1-9
8. If you do not have a verifier or scanner, check the bar code
visually. A bar code that is in spec will have complete bars
and clear spaces. Small alphanumeric characters will look
complete. A bar code that is in spec may not look as good
as one that is too dark, but it will have the highest scan rate.
Dark
IN SPEC
Light
9. If your print quality is not satisfactory, adjust your print
contrast. See Chapter 6, "Setting the Contrast."
10. Download another label. If the print contrast is still not
satisfactory, call Technical Support.
1-10 Getting Started
2
LOADING SUPPLIES
This chapter explains how to load supplies for continuous printing.
The 9403 printer prints tags or labels in one strip.
The 9403 printer uses a standard 3-inch (76.2mm) core supply.
Loading Supplies 2-1
Supply Loading Diagram
The illustration below shows the correct routing for supplies and
ribbon.
Guide the ribbon around the ribbon guide
rollers when loading.
Ribbon
Guide
Rollers
Ribbon
2-2 Loading Supplies
Supply
Roll
Supply
Guide
Roller
Loading Supply
1. Remove the cover.
2. Turn the printhead lever counterclockwise to open the
printhead.
Printhead
Lever
Supply
Guide
3. Remove the old supply roll.
Change the ribbon when loading new
supplies, if necessary (see Chapter 3,
"Loading Ribbon").
4. Slide the supply guide to the top of the supply guide roller.
5. Remove the seal from the new roll of supplies.
6. Remove the first label from the backing paper.
Loading Supplies 2-3
7. Place the roll of supplies on the supply platter so the black
marks pass the sensor.
8. Feed the supply through the supply sensor and slightly past
the printhead.
Printhead
Supply
Guide
Supply
Sensor
Supply
Roll
9. Slide the supply guide down the supply guide roller until it just
touches the edge of the supply strip.
10. Turn the printhead lever clockwise to close the printhead.
P r i n t i n g a Te s t L a b e l
Print a test label to see if your supply is loaded properly.
1. Turn the printer on. You will see
PRINT MODE
Ready
2-4 Loading Supplies
2. Press e. You will see
l
MAIN MENU
Print Mode
r
3. Press R until you see
l
MAIN MENU
Diagnostics
4. Press E. You will see
ENTER PASSWORD:
_______
The printer has a password of P, P, P, E.
5. Press P three times.
6. Press E.
u
If you enter the password incorrectly, the printer returns to the
Main Menu.
u
If you enter the password correctly, you will see
DIAGNOSTICS
Version
r
7. Press R once. Then, press E. You will see
USER DIAG
Supply Quality
r
Loading Supplies 2-5
8. Press R twice. Then press E. You will see
Print Quantity
[1/999]: +1
9. Press E, and a test label prints.
If the printer is not printing correctly, contact Technical Support.
2-6 Loading Supplies
3
LOADING RIBBON
This chapter explains how to load a ribbon roll.
There are two types of supplies:
Thermal Direct
specially treated thermal supplies that do not
use a ribbon for printing.
Thermal Transfer
standard supplies that require a ribbon for
printing.
If you are using thermal direct supplies, do not load a ribbon.
Loading Ribbon 3-1
Loading a Ribbon Roll
1. Remove the cover.
2. Turn the printhead lever counterclockwise to open the
printhead.
Printhead
Lever
3. Rewind the supplies back onto the roll.
If the printer has a used ribbon, follow steps
4-6. If there is no ribbon, skip to step 7.
3-2 Loading Ribbon
4. Remove the old ribbon by pulling the wire clips as shown.
Ribbon Reel
Wire
Clip
Take-up
Reel
5. Remove the ribbon cores from the wire clips and discard the
old cores.
6. Place the wire clips back on the take-up reel and ribbon reel.
7. Remove the new ribbon from the package.
Loading Ribbon 3-3
8. Place the full ribbon core on the ribbon reel as shown.
The ribbon reel feeds the ribbon in a
clockwise direction. The take-up reel winds
the ribbon in a counterclockwise direction.
9. Guide the ribbon down between the printhead and the front of
the printer and around the rollers as shown.
Ribbon
Core
Printhead
Take-up
Core
Take-up Reel
10. Place the empty take-up core on the take-up reel.
11. Press down firmly on the cores to ensure they are seated on
the bases.
3-4 Loading Ribbon
12. Manually turn the take-up reel as shown until the ribbon is
tight. Make sure the ribbon is not wrinkled or bunched.
Take-up
Reel
13. Slide the supply through the printhead and slightly past the
printhead, as described in Chapter 2, "Loading Supplies."
14. Turn the printhead lever clockwise to close the printhead.
Loading Ribbon 3-5
3-6 Loading Ribbon
SETTING SUPPLY OPTIONS
4
This chapter explains how to set the ribbon, separators, print
position, supply position, margin position, and supply type.
MAIN MENU
CANCEL
ALL
PRINT
MODE
SUPPLY
RIBBON
SEPARATORS
BATCH
ENTRY
CONTRAST
PRINT
POS
REPEAT
BATCH
SETUP
DEFAULTS
PORT
SETTINGS
SUPPLY
POS
MARGIN
POS
DIAG.
SUPPLY
TYPE
You may need to set supply options when you change supplies.
The options are listed in the table below:
Option
Choices
Default
Ribbon
Separators
Print Position
Supply Position
Margin Position
Supply Type
No/Yes
Off/On
-99 to +99
-99 to +99
-99 to +99
Black Mark/Die Cut
No
Off
0
0
0
Black Mark
To exit an option without changing the setting, press e.
Setting Supply Options 4-1
Ribbon
You have to tell the printer if your supplies require a ribbon. To
change the setting, from the Main Menu select Setup, then
Supply. Then, follow these steps:
1. Press L or R until you see
SUPPLY
Ribbon
r
2. Press E to set the ribbon option. You will see the current
setting, for example:
RIBBON
No
r
3. Press L or R to see the other options. After you display the
option you want, press E. Press e twice to exit to the
Main Menu.
If you set the Ribbon option to Yes, install a
ribbon before printing.
4-2 Setting Supply Options
Batch Separators
A batch separator is an extra tag printed between batches that
has a pinstripe pattern to make it easy to find.
Batch Separator
To change the setting, from the Main Menu select Setup, then
Supply. Then, follow these steps:
Changing this setting only affects new
formats sent to the printer.
1. Press L or R until you see
l
SUPPLY
Separators
r
2. Press E to set the batch separators option. You will see
the current setting, for example:
SEPARATORS
Off
r
3. Press L or R to see the other option. After you display the
option you want, press E. Press e twice to exit to the
Main Menu.
Setting Supply Options 4-3
Print Position
This function adjusts where data prints vertically on the supply.
Adjust the print if it is too close to the top or bottom of the supply,
or overtypes the pre-printed area (see the "MONARCH" sample).
One dot is 0.0049 inch.
u
If the data is too close to the bottom, increase the number.
u
If the data is too close to the top of the supply, decrease the
number.
Changing this setting only affects new
formats sent to the printer.
To change the setting, from the Main Menu select Setup, then
Supply. Then, follow these steps:
1. Press L or R until you see
l
SUPPLY
Print Pos
r
2. Press E. You will see the current setting, for example:
Enter print pos
[-99/99]: +0
4-4 Setting Supply Options
3. Use the arrow keys to change the print position. Pressing R
increases the value (moves the image up); L decreases it
(moves the image down).
Press the arrow key once to change one number at a time.
4. Press E when the number you need appears. Press e
twice to exit to the Main Menu.
Supply Position
This function adjusts how much supply feeds out of the exit chute.
You may need to adjust the supply in or out to allow
u
tags and labels to be removed.
u
die cut labels to be removed easily.
The adjustments are in dots (0.0049 inch).
u
Increase the number to feed more supply out of the chute.
u
Decrease the number to feed less supply out of the chute.
This option takes effect on the next label or tag printed.
Changing supply position may also affect print position.
To change the setting, from the Main Menu select Setup, then
Supply. Then, follow these steps:
1. Press L or R until you see
l
SUPPLY
Supply Pos
r
2. Press E. You will see the current setting, for example:
Enter supply pos
[-99/99]: +0
Setting Supply Options 4-5
3. Use the arrow keys to change the supply position. Pressing
R increases the value (feeds more supply); L decreases it
(feeds less supply).
Press the arrow key once to change one number at a time.
4. Press E when the number you need appears. Press e
twice to exit to the Main Menu.
Margin Position
This function adjusts where the format prints horizontally on the
supply. The adjustments are in dots (0.0049 inch), which is the
smallest measurement the printer recognizes.
Print too far to the left.
Print too far to the right.
u
If the data is too close to the left side of the supply, increase
the number.
u
If the data is too close to the right side of the supply, decrease
the number.
The width of the print area depends on your supply size.
Maximum width is two inches. When you move the image to the
right or left on the supply, avoid moving the image within one
tenth of an inch from either edge, because that is the non-printing
zone.
Changing this setting only affects new
formats sent to the printer.
4-6 Setting Supply Options
To change the setting, from the Main Menu select Setup, then
Supply. Then, follow these steps:
1. Press L or R until you see
l
SUPPLY
Margin Pos
r
2. Press E. You will see the current setting, for example:
Enter margin pos
[-99/99]: +0
3. Use the arrow keys to change the margin position. Pressing
R increases the value (moves the image toward the right side
of the supply); L decreases it (moves the image toward the
left side of the supply).
u
Press the arrow key once to change one number at a time.
u
Press and hold the arrow key to change rapidly.
4. Press E when the number you need appears. Press
e twice to exit to the Main Menu.
Setting Supply Options 4-7
S u p p l y Ty p e
You can print on black mark or die cut supplies, but you have to
tell the printer which supplies you are using.
To change the setting, from the Main Menu select Setup, then
Supply. Then, follow these steps:
1. Press L or R until you see
l
SUPPLY
Supply Type
2. Press E to set the supply type option. You will see the
current setting, for example:
SUPPLY TYPE
Black Mark
r
3. Press R to see the next option. After you display the option
you want, press E. Press e twice to exit to the Main
Menu.
4-8 Setting Supply Options
C O M M U N I C AT I O N V A L U E S
5
This chapter tells you how to set the User Communication
(User Comm) values. These values provide the link for normal
online printing.
MAIN MENU
CANCEL
ALL
SUPPLY
PRINT
MODE
BATCH
ENTRY
CONTRAST
DEFAULTS
REPEAT
BATCH
SETUP
DIAG.
PORT
SETTINGS
USER
COMM
You need to set your User Comm values to match your computer’s
online communications. Before entering the communication
values, see your System Administrator.
The communication values are listed in the table below.
Option
Choices
Default
Baud rate
Word length
Stop bits
Parity
Flow control
Reset
1200/2400/4800/9600/19200
7/8
1/2
None/Odd/Even
None/Xon/Xoff/DTR/CTS
No/Yes
9600
8
1
None
DTR
No
Communication Values 5-1
Baud Rate
To change the setting, from the Main Menu select Setup, Port
Settings, then User Comm. Then, follow these steps:
1. Press E to set the baud rate. You will see the current
setting, for example:
l
BAUD RATE
2400
r
2. Press L or R to display the baud rate you need, then press
E. Press e three times to exit to the Main Menu.
Word Length
To change the setting, from the Main Menu select Setup, Port
Settings, then User Comm. Then, follow these steps:.
1. Press L or R until you see
l
USER COMM
Word Length
r
2. Press E. You will see the current setting, for example:
l
WORD LENGTH
8
3. Press L or R to display the word length you need, then
press E. Press e three times to exit to the Main Menu.
5-2 Communication Values
Stop Bits
To change the setting, from the Main Menu select Setup, Port
Settings, then User Comm. Then, follow these steps:
1. Press L or R until you see
l
USER COMM
Stopbits
r
2. Press E. You will see the current setting, for example:
STOPBITS
1
r
3. Press L or R to display the number of stop bits you need,
then press E. Press e three times to exit to the Main
Menu.
Parity
To change the setting, from the Main Menu select Setup, Port
Settings, then User Comm. Then, follow these steps:
1. Press L or R until you see
l
USER COMM
Parity
r
2. Press E. You will see the current setting, for example:
PARITY
None
r
3. Press L or R to display the parity you need, then press
E. Press e three times to exit to the Main Menu.
Communication Values 5-3
Flow Control
To change the setting, from the Main Menu select Setup, Port
Settings, then User Comm. Then, follow these steps:
1. Press L or R until you see
l
USER COMM
Flow Control
r
2. Press E. You will see the current setting, for example:
l
FLOW CONTROL
DTR
r
3. Press L or R to display the flow control you need, then
press E. Press e three times to exit to the Main Menu.
XON is 17; XOFF is 19. Set flow control to DTR for PC
computers (unless you have XON/XOFF software).
Reset to Default Values
To change the setting, from the Main Menu select Setup, Port
Settings, then User Comm. Then, follow these steps:
1. Press R until you see
l
USER COMM
Reset
2. Press E. You will see
Are you sure?
No
r
3. Press L or R to make your selection, then press E.
Press e three times to exit to the Main Menu.
5-4 Communication Values
6
SETTING CONTRAST
This chapter explains how to set the contrast, which controls the
darkness of the printing on your supply.
MAIN MENU
CANCEL
ALL
SUPPLY
PRINT
MODE
CONTRAST
BATCH
ENTRY
DEFAULTS
REPEAT
BATCH
SETUP
DIAG.
PORT
SETTINGS
Setting Contrast 6-1
Correct contrast setting is important because it affects how well
your bar codes scan and how long your printhead lasts. You can
use a verifier to check bar codes for contrast.
1. From the Main Menu, press L or R until you see
l
MAIN MENU
Setup
r
2. Press E. You will be at the Setup menu. Press L or R
until you see
l
SETUP
Contrast
r
3. Press E. You will see the current setting, for example:
Enter contrast
[-390/156]: +0
4. Use the arrow keys to change the contrast. Pressing R
darkens the print; L lightens the print.
Press the arrow key once to change one number at a time.
5. Press E to select the displayed value. Press e to exit
to the Main Menu.
6-2 Setting Contrast
7
S E T T I N G D E F A U LT S
This chapter explains how to select the monetary sign, secondary
sign, decimal places, slashed zero, power-up mode, and prompt
set.
MAIN MENU
CANCEL
ALL
PRINT
MODE
SUPPLY
MONETARY
SIGN
BATCH
ENTRY
CONTRAST
SECONDARY
SIGN
REPEAT
BATCH
DEFAULTS
DECIMAL
PLACES
SETUP
DIAG.
PORT
SETTINGS
SLASHED
ZERO
POWER-UP
MODE
PROMPT
SET
You can set your printer configurations to fit your daily operation,
using either the offline menus or the online configuration option.
To set these options online, refer to the Packet Reference Manual.
After an option is selected in the online configuration or offline
Setup Menu, the option is saved in memory and saved after power
down.
Setting Defaults 7-1
The monetary formatting options are listed in the table below.
Option
Choices
Default
Monetary sign
None/USA/UK/Japan/
Germany/France/Spain/
Italy/Sweden/Finland/
Austria/India/Russia/
Korea/Thailand/China/
Euro-Dollar
No/Yes
0/1/2/3
No/Yes
Online/Offline
English/French/German/
Spanish
USA
Secondary Sign
Decimal Places
Slashed Zero
Power-up Mode
Prompt Set
No
2
No
Online
English
The monetary sign, secondary sign, and decimal places options
are used in conjunction with option 42. Refer to the Packet
Reference Manual for more information.
The settings for Monetary Sign, Secondary Sign, Slashed Zero,
and Decimal Places are applied when a format is downloaded.
Changing the settings does not affect batches already in the
printer.
7-2 Setting Defaults
Monetary Sign
The monetary signs available for 15 countries are shown in the
table below:
You can also select None if you do not want a monetary sign to
print in price fields.
Country
Currency
Description
USA
UK
Japan
Germany
France
Spain
Italy
Sweden
Finland
Austria
India
Russia
Korea
Thailand
China
Euro-Dollar
$
£
¥
1
F
P
L.
Kr
2
6
Rs
3
4
5
¥
c
dollar
pound
yen
deutsche mark
franc
peseta
lira
krona
markka
schilling
rupee
ruble
won
baht
yuan
Euro-Dollar
Setting Defaults 7-3
To change the setting, from the Main Menu select Setup, then
Defaults. Then, follow these steps:
1. Press E. You will see the current setting, for example:
MONETARY SIGN
USA
r
l
2. Press L or R until you see the country’s monetary sign you
want.
3. Press E. Press e twice to exit to the Main Menu.
Secondary Sign
If you select USA as the monetary sign, you can print amounts
less than $1.00 either by using a dollar sign and decimal ($ .30)
or by using a cent sign (30¢).
u
If you set the secondary sign option to No, prices under $1.00
will print like this: $ .45
u
If you set the secondary sign option to Yes, prices under $1.00
will print like this: 45¢
The same option applies to the appropriate secondary sign for
monetary signs other than USA.
To change the setting, from the Main Menu select Setup, then
Defaults. Then, follow these steps:
1. Press L or R until you see
l
DEFAULTS
Secondary Sign
r
2. Press E. You will see the current setting, for example:
SECONDARY SIGN
No
r
7-4 Setting Defaults
3. Press L or R until you see the option you want. Then press
E. Press e twice to exit to the Main Menu.
Decimal Places
You can set the printer for 0, 1, 2, or 3 places after the decimal in
a price field. In U.S. currency, you might print prices like this:
$24.00 (2 decimal places) or like this: $24 (0 decimal places).
To change the setting, from the Main Menu select Setup, then
Defaults. Then, follow these steps:
1. Press L or R until you see
l
DEFAULTS
Decimal Places
r
2. Press E. You will see the current setting, for example:
l
DECIMAL PLACES
2
r
3. Press L or R until you see the option you want. Then press
E. Press e twice to exit to the Main Menu.
Slashed Zero
The slashed zero feature lets you select how you want the zero
character printed: without a slash (0) or with a slash (ø).
Standard or reduced fonts print the slashed zero character (ø).
Bold and OCR fonts print the standard zero (0) only. The slashed
zero selection will not be in effect until the format is sent to the
printer again.
If you change the way zero is printed, you must resend your
formats.
Setting Defaults 7-5
To change the setting, from the Main Menu select Setup, then
Defaults. Then, follow these steps:
1. Press L or R until you see
l
DEFAULTS
Slashed Zero
r
2. Press E. You will see the current setting, for example:
l
SLASHED ZERO
Yes
3. Select the option you want. Then press E. Press e
twice to exit to the Main Menu.
Power-Up Mode
Power-up mode lets you decide how your printer starts each time
you turn it on. If you normally want the printer to be ready to start
printing when it is turned on, use the Online power-up mode. If
you normally want the operator to perform some other task first,
use the Offline power-up mode.
To change the setting, from the Main Menu select Setup, then
Defaults. Then, follow these steps:
1. Press L or R until you see
l
DEFAULTS
Powerup Mode
r
2. Press E. You will see the current setting, for example:
l
7-6 Setting Defaults
POWER UP
Offline
3. Press L or R until you see the option you want. Then press
E. Press e twice to exit to the Main Menu.
Prompt Set
Prompt set determines which language displays on the printer’s
menu. You can select English, French, German, or Spanish.
To change the setting, from the Main Menu select Setup, then
Defaults. Then, follow these steps:
1. Press R until you see
l
DEFAULTS
Prompt Set
2. Press E. You will see the current setting, for example:
PROMPT SET
English
r
3. Press L or R until you see the option you want. Then press
E. Press e twice to exit to the Main Menu.
This option only affects the displayed prompts. It will not
change what is printed by the printer.
Setting Defaults 7-7
7-8 Setting Defaults
8
PRINTING
This chapter explains how to print, interrupt, restart, cancel, and
repeat a batch.
You can send format, batch, and graphic data to the printer from a
host. When the printer receives the data, batches begin printing
automatically. The Packet Reference Manual tells how to create,
store, and download the data necessary to print batches.
Before you print, make sure the printer is connected and ready to
receive data.
Printing 8-1
Your printer is ready to receive and print batches when you see
PRINT MODE
Ready
Printing begins as soon as you download the format and batch
data from the host. If there are offline batches in the print queue,
the offline batches print after the downloaded batches have
printed. If you send formats that require operator data, use Batch
Entry Mode to enter the data. See "Entering a Batch" for more
information.
MAIN MENU
CANCEL
ALL
PRINT
MODE
BATCH
ENTRY
REPEAT
BATCH
SETUP
DIAG.
PRINT
MODE
READY
Interrupting a Batch
You can interrupt printing by pressing e. You may want to
interrupt a batch to make adjustments for:
u
Loading a different roll of supply or a ribbon. See Chapter 3,
"Loading Supplies."
u
Adjusting the supply position or contrast using the Setup
menu. See Chapter 4, "Setting Supply Options," or Chapter 6,
"Setting the Contrast."
When you press P you will see
l
8-2 Printing
PAUSE MENU
Print Mode
r
You can press E to resume printing or press L or R to
display the Pause Menu options.
The following chart shows the Pause Menu options.
PAUSE MENU
CANCEL
BATCH
CANCEL
ALL
PRINT
MODE
RESTART
BATCH
SETUP
DIAG.
Restarting a Batch
You can reprint a paused batch from the beginning (using the
original quantity).
1. When you press P, you will see
l
PAUSE MENU
Print Mode
r
2. Press R until you see
l
PAUSE MENU
Restart Batch
r
3. Press E. The batch starts printing from the beginning.
Printing 8-3
Canceling a Paused Batch
You can cancel a paused batch, delete a format, graphic, or font
in memory, or all the batches waiting to print. If password
protection has been enabled for formats, graphics, fonts, or flash,
you must enter a password before they can be deleted. If
password protection has not been enabled, you will not be
prompted for a password to delete formats, graphics, fonts, or
clear flash. See "Using Password Protection" in Chapter 10 for
more information.
PAUSE MENU
CANCEL
BATCH
CANCEL
ALL
PRINT
MODE
RESTART
BATCH
SETUP
DIAG.
CANCEL
BATCH
CANCEL
FORMAT
CANCEL
GRAPHIC
CANCEL
FONT
CLEAR
FLASH
Before any format, graphic, or font in memory
can be deleted, you must cancel all batches.
1. Press P to interrupt printing. You will see
l
PAUSE MENU
Print Mode
r
u
If you want to cancel only the paused batch, skip step 3.
u
If you want to cancel all the batches, skip step 2.
8-4 Printing
2. To cancel only the paused batch, press L or R until you see
PAUSE MENU
Cancel Batch
r
Then press E. The batch is deleted and the printer prints
any remaining batches.
3. To cancel all the batches (including the paused batch), press
L or R until you see
l
PAUSE MENU
Cancel All
r
and press E. You will see
Cancel Batches?
No
r
4. You can
u
exit without canceling any batches. Press e or
press R to display No and then press E. The printer
returns to the Pause Menu. Press L or R to select another
function from the Pause Menu, or to return to Print Mode and
print all the batches.
u
cancel all batches in the print queue including the paused
batch. You can still use repeat batch to reprint the last batch.
The last batch remains in memory until the next format is sent.
Press R to display Yes, then press E. You will see
l
Cancel Format?
Yes
Press L or R then press E.
Printing 8-5
If you select "Yes" and password protection in enabled, you
will see:
Enter Password
_______
Press P P P E to delete all formats. You will
see
l
Cancel Graphic?
Yes
Press R or L then press E. If password protection is
enabled, you must enter the password (P P P
E) before all grahics are deleted. You will see
l
Cancel Font?
Yes
If you select Yes, these prompts delete ALL formats,
graphics, and/or fonts in the printer.
Press R or L , then press E. If password protection is
enabled, you must enter the password (P P P
E) before all fonts are deleted. You will see
Clear Flash?
No
r
Press R to display Yes and then press E. If password
protection is enabled, you must enter the password (P
P P E) before flash is cleared. If you select Yes,
ALL packets (formats, graphics, and/or check digits) stored in
flash memory (with "F" selector in the format packet) are
deleted.
8-6 Printing
To reload the three standard formats and/or service-installed
formats: turn the printer off, wait five seconds, and then turn
on the printer. You will see:
PRINT MODE
Ready
Repeating a Batch
Before you start printing a new batch, you can reprint the last
batch. The batch can be the last one you printed completely, or
one that you canceled after starting to print.
MAIN MENU
CANCEL
ALL
PRINT
MODE
BATCH
ENTRY
REPEAT
BATCH
SETUP
DIAG.
1. From the Main Menu, press R or L until you see
l
MAIN MENU
Repeat Batch
r
2. Press E . You will see
Printing
xxxx of xxxx
The number increments until the entire batch has printed.
When it is finished, you will see
PRINT MODE
Ready
Printing 8-7
Offline Printing
This section explains how to prepare your printer for offline
printing and enter data. Offline printing means entering batch
data from the keypad and printing batches. There are three
standard formats included with your printer. See "Using the
Standard Formats" for more information.
You can enter numbers, letters, and a variety of symbols
(including punctuation and international characters). International
characters are available by pressing P and code numbers.
See Appendix B for more information.
You can switch between character and numeric mode at any time
by pressing the s key.
For offline printing, send the format to the printer first. You can
send several offline formats to the printer. If the formats are
stored in flash memory, they remain when the printer is turned off.
Do not send packets with the same number to flash memory. If
two packets with the same number are stored in flash, only the
last packet sent is used. Refer to the Packet Reference Manual
for more information.
Entering Numbers
You must be in numeric mode to enter numbers. If a caret (^)
appears in the upper right corner of the printer display, press s
to remove. If no caret appears in the upper right corner, you are
ready to enter numbers.
To enter numeric data, press the alphanumeric key that shows the
number you want. The screen displays the number, and the
cursor moves to the next position in the field. This is also how
you enter a period (.), comma (,), dollar sign ($) or pound sign (#).
You can switch back to character mode at any time by pressing
s. Each time you press this key, the mode switches from one to
the other.
8-8 Printing
Here is an example of how to enter $23.00.
1. Press the $ key. The symbol $ appears.
2. Press the 2 key. The number 2 appears.
3. Press the 3 key. The number 3 appears.
4. Press the . key (below the 2 key). The symbol . appears.
5. Press the 0 key twice. The numbers 00 appear.
6. Press E when you have entered all the data for the field.
Entering Letters
When you use s , a caret symbol (^) appears in the upper right
corner of the printer display. This indicates you are in character
mode and can enter letters. To enter character data, press s to
switch to character mode.
Item:
__________
^
Once character mode is active, press the alphanumeric key that
shows the letter you want. The first letter assigned to the key
appears in the field. Each time you press the same key, the next
letter that is assigned appears. An alphanumeric key may have
up to six letters assigned, three in upper-case and three in lower
case. When the character you need appears, press R to move
to the next position in the field.
Some symbol characters are assigned to the dollar sign ($) and
pound sign (#). They switch between characters each time you
press the same key. They are (in the order assigned):
$
¢
#
?
@
&
!
_
p
\
^
~
Printing 8-9
Here is an example of how to enter the word Shirt.
Not all fonts support lower-case letters. See
Appendix B, "Character Sets," for the
character set information.
1. Press s to switch to character mode.
2. Press the 1 key once. The letter S appears in upper case.
3. Press R to move the cursor to the next position on the
screen.
4. Press the 9 key five times. The letter h appears in lower-case.
5. Press R to move the cursor to the next position on the
screen.
6. Press the 9 key six times. The letter i appears in lower-case.
7. Press R to move the cursor to the next position on the
screen.
8. Press the 6 key six times. The letter r appears in lower-case.
9. Press R to move the cursor to the next position on the
screen.
10. Press the 1 key five times. The letter t appears in lower-case.
11. Press E when you have entered all the data for the field.
8-10 Printing
Entering Symbols
You can use character codes to enter symbols. See Appendix B
for a list of symbols and their corresponding character codes.
To enter a character code
1. Press P.
2. Use the data entry keys to enter the three-digit character
code. For example, enter 179 for ¥ .
3. Press E.
Using Bar Code 128
You can enter function codes 1 - 4 for code 128 bar codes.
These codes only function as code 128 data. They do not print if
you enter them as data anywhere else. See the Code 128 table
in Appendix B for the function code you want.
To enter a function code
1. Press P.
2. Use the data entry keys to enter the function code you want.
3. Press E.
Entering and Changing Data
When you need to enter data, the screen shows a prompt with an
underscore for each character you can enter.
DEPT:
JUNIOR _ _ _
For example, this screen shows you can enter up to three
characters before pressing E. If you try to enter more than
three characters, the printer does not accept the data. Your entry
is not accepted until you press E.
Printing 8-11
Some fields specifically require numeric or alphabetic data. If you
try to enter numeric data for an alpha field, or alphabetic data for
a numeric field, the printer does not accept the data. Enter the
correct data and press E.
To change data
u
use L to back up, type the new data over the old data and
then press E, or
u
press C to clear all data, then re-enter the correct data and
press E.
When you enter data incorrectly, the printer displays a message.
Following is a list of conditions that cause an error and how to
correct them. Sometimes a data entry problem may be a
combination of these conditions.
Problem
Action
The data you entered is not
accepted.
Refer to your format definition for
acceptable characters for this
field. Some fields accept only
letters, some accept only
numbers. Some accept only
specific ranges of letters or
numbers.
This field requires data for all
underscores shown. Enter the
correct data and press E.
The data and check digit must be
the correct combination. Enter the
correct data and press E.
This field requires data before
continuing to the next field. Enter
data and press E.
Your data was not accepted;
blanks still showing.
You entered an incorrect check
digit.
You tried to skip a required field.
8-12 Printing
Ty p e s o f D a t a E n t r y
Following are samples of the prompts you may see when entering
data.
Entering General Data
When you see a prompt similar to the one below, you can enter a
character for each blank.
DEPT:
DEPT _ _ _ _
Entering a Price
At data entry, the price prompt includes the pricing symbols
(unless you select None for Monetary Sign). Your price prompt
may look like this
PRICE:
$0.00
...or like this
PRICE:
0¢
The difference between these prompts is the symbol used for
printing amounts less than $1.00. You can select the cent sign for
printing amounts less than $1.00 using the Defaults function. The
same option is available for other currencies. See Chapter 7,
"Setting Defaults."
You can enter and print: cent amounts, dollar and cent amounts,
or unit prices. For example: 3¢, 2/59¢, $.59, 3/$1.00, or $15.98.
Printing 8-13
Entering "2-For" Price Data
You can use any price field in a "2-for" pricing scheme. When
entering data for a price field offline (at the printer), use the # key
to separate the 2 and the price data in the "2-for" price. For
example, to enter the price "Two for $5.00," enter 2#500. If you
use field option 42 to format the field online as a price field, enter
the quantity, a slash, and the price data. For example, to enter
the price "Two for $5.00," enter 2/500.
Prompts with Fixed Characters
When a field has fixed characters, they appear as part of the data
entry prompt. The fixed data stays the same, and prints on every
tag that uses the format. Only the data you enter can be
changed. In the example below, the first six digits are fixed
characters.
UPCA Barcode:
004156 _ _ _ _ _
The printed field contains both the fixed characters and the data
you enter.
Entering a Batch
Batch Entry lets you enter the data to print a batch (or batches) of
supplies. You can enter up to 3 batches before you print.
1. Press e until you see the Main Menu.
2. Press L or R until you see
l
3. Press E.
8-14 Printing
MAIN MENU
h
Batch Entry
r
4. Press L or R until you see the type of format you want, then
press E. You will see the last format that was used, for
example
Select Format:
FMT-1
96
r
5. Press L or R until you see the name of the format you want,
then press E.
6. If this format has been used since the printer was turned on
(and you have not used another format in the meantime), you
will see
Clear Fields?
No
r
u
Press E to keep the old data. Each field appears with the
previous data. You can press E to accept the data, or
change it and press E.
u
Press R then press E to erase the old data. Each field
appears with blanks (underscores). You have to enter new
data for each field.
7. You will see the first prompt for the format. Enter data and
press E for each prompt.
8. After you enter data for all the fields, you will see
Quantity:1-9999
____
9. Type the number of tags or labels you want to print in this
batch and press E. You will see
l
MAIN MENU
Print Mode
r
Printing 8-15
10. Press E. You will see
PRINT MODE
nnnn of nnnn
The first nnnn counts tags or labels as they print; the second
nnnn tells you how many tags or labels are in the batch.
When all the batches have printed, you will see
PRINT MODE
Ready
Using the Standard Formats
The 9403 printer comes with three standard formats. Here are
examples of the standard formats with sample data. You can
modify these formats by using different batch data.
FMT-1
FMT-3
FMT-2
8-16 Printing
To use the standard formats:
1. From the Main Menu, press L or R until you see
l
MAIN MENU
Batch Entry
r
2. Press E. Press L or R until you see the format you want
to use.
The
Fmt
Fmt
Fmt
standard formats are
-1
96
-2
97
-3
98
3. Press E. Follow the prompts to print the batch of labels.
Any other formats that you download remain in Batch Entry
until you turn off the printer. The standard formats are saved
when you turn off the printer; however, you must re-enter the
batch data.
If you saved your formats, graphics, or check digits in flash
memory, they are saved when the printer is turned off. For
more information about flash memory, refer to the Packet
Reference Manual.
Printing 8-17
8-18 Printing
9
CLEANING
This chapter covers cleaning the printhead and platen roller.
CAUTION
Do not use sharp objects to clean the printer. This may
damage the printer and void your warranty.
Cleaning 9-1
Cleaning the Printhead and Platen Roller
The rate and frequency at which you print determines how often
you must clean the printer.
You may need to clean the printhead and platen roller:
u
if there is any adhesive build-up in
the supply path
u
daily if your printer is in an excessively
dirty, hot, or humid environment
u
when you see voids in the print as shown:
To clean the printer:
1. Turn off printer.
2. Unplug the power cord.
3. Remove the cover.
4. Turn the printhead lever counterclockwise to open the
printhead.
Printhead
Lever
9-2 Cleaning
5. Wind the supplies back onto the supply roll.
6. Remove the ribbon, if one is loaded. See Chapter 2,
"Loading a Ribbon."
7. Moisten a cotton swab with isopropyl alcohol.
8. Rub the swab across the printhead and remove any build-up.
Printhead
Platen
Roller
9. Clean the platen roller with a dry cloth or small brush.
However, if there is adhesive gum build-up on the platen
roller, moisten a cotton swab with isopropyl alcohol. Run the
cotton swab or dry cloth across the platen roller. Make sure
the platen roller is clean all the way around.
10. Re-load the supply roll and ribbon, if necessary.
11. Turn the printhead lever clockwise to close the printhead.
12. Turn on printer.
If printing has not improved, call Technical Support.
Cleaning 9-3
9-4 Cleaning
10
DIAGNOSTICS
This chapter explains how to perform simple diagnostic functions
such as checking the software version and sensor mark quality,
and printing a pattern or test label. This information will be
needed if you have to contact Technical Support.
MAIN MENU
CANCEL
ALL
PRINT
MODE
BATCH
ENTRY
VERSION
REPEAT
BATCH
USER DIAG.
SUPPLY
QUALITY
SETUP
DIAG.
SERVICE
DIAG.
TEST
PATTERN
TEST
LABEL
PASSWORD
Factory Set Password
You need a password for access to diagnostic functions.
The permanent factory-set password is
PPPE
Diagnostics 10-1
Checking the Software Version
1. From the Main Menu, press R until you see
MAIN MENU
Diagnostics
2. Press E. You will see
ENTER PASSWORD
------Type your password. Press E.
3. From the Diagnostics Menu, press L or R until you see
DIAGNOSTICS
Version
R
Press E. You will see
M9403
PN118628
V 1.0
u
Line one lists the printer model number (M9403) and the part
number for the printer ROM.
u
Line two is the version of software in the printer.
10-2 Diagnostics
P r i n t i n g a Te s t P a t t e r n
1. From the Diagnostics Menu, press L or R until you see
l
DIAGNOSTICS
User Diag.
r
2. Press E. You will see
USER DIAG
Supply Quantity
r
3. Press R until you see
l
USER DIAG
Test Pattern
r
4. Press E. You will see
Label Width
[120/200]: +120
5. Press E. You will see
Print Quantity
[1/999]: +1
6. Press L or R to select the quantity of test patterns you want
to print. Press E.
The test pattern will look like this:
Diagnostics 10-3
P r i n t i n g a Te s t L a b e l
See "Printing a Test Label" in Chapter 3 for more information. If
you need to call Technical Support, print a test label.
1. From the Diagnostic Menu, press L or R until you see
l
DIAGNOSTICS
User Diag
r
2. Press E and L or R until you see
l
USER DIAG
Test Label
3. Press E. You will see
PRINT QUANTITY
[1/999]: +1
4. Select the number of labels you want to print using
L or R. Press E.
The test label should look like this:
10-4 Diagnostics
The test label displays
u
printer model number
u
software version number
u
number of inches printed to date
u
user COM port settings
u
a test pattern.
This information will help Technical Support diagnose the
problem. Refer to the Packet Reference Manual for more
information about the test label.
Checking Sensor Mark Quality
The printer continuously stores data from the most recent 16
supplies printed. This checks the quality of the sensor marks on
the supply.
Print a batch of supplies or test labels.
To check the sensor mark quality:
From the Diagnostics Menu, press L or R until you see
DIAGNOSTICS
User Diag
1. Press E. Press L or R until you see
USER DIAG
Supply Quality
r
2. Press E. If you have not printed any labels, you will see a
message saying "No data."
Diagnostics 10-5
If you have printed labels since turning the printer on, you will see
Len
Min Max OK
0290 036 188
Y
The Len listing is the length of the supply in dots. The other
information describes the sense mark reading on the supply.
Press R to see other readings. The printer stores readings on
the last 16 tags or labels printed.
Using Password Protection
The password protection feature has been added to help prevent
formats, graphics, fonts, or flash from accidentally being deleted
from the printer’s memory.
Enabling the Password (System Administrators only)
A System Administrator can enable the password that must be
entered before formats, graphics or fonts can be deleted or flash
can be cleared.
1. From the Diagnostics Menu, press L or R until you see
l
DIAGNOSTICS
User Diag
r
2. Press E and L or R until you see
l
10-6 Diagnostics
USER DIAG
Password
r
3. Press E. You will see
Enable Password?
No
r
The default for password protection is "No," so you will
always see "No" even if passwords are enabled.
4. If you do not want the user to enter a password before they
can delete formats, graphics, fonts or clear flash, press E.
You return to the User Diagnostics Menu.
OR
Press R to display "Yes" and press E. The password
protection is enabled for formats, graphics, fonts, and flash.
You return to the User Diagnostics Menu.
5. Press e twice to exit to the Main Menu.
Service Diagnostics
The Service Diagnostics menu can only be accessed by a
Monarch Representative, because it requires a separate
password. If you have any problems, print a test label and call
Technical Support.
Diagnostics 10-7
10-8 Diagnostics
11
TROUBLESHOOTING
This chapter provides explanations of the error messages you may
receive while using the 9403 printer. There are two types of error
messages:
u
Data Errors
u
Communication Errors
Some errors numbered 400-438 and 500-574 are internal software errors.
If you have trouble loading supplies or performing maintenance,
see Chapter 3, "Loading Supplies," or Chapter 9, "Cleaning." If
you have a problem you cannot solve, contact Technical Support.
To clear an error, press E. If the problem persists,
clear the printer’s memory by turning the printer off.
Wait five seconds and turn the printer back on. If
clearing the printer’s memory does not solve the
problem, call Technical Support.
Troubleshooting 11 - 1
Start Up and Printing
Problem
Action
Error message
appears during
startup.
Continually feeds
supply without
printing.
Turn power off. Wait five seconds, then turn
power on again. If an error message appears
again, call Technical Support.
Turn power off. Check supply path to be sure
supply is through supply sensor and supply
guides touch top edge of supply.
Be sure supply roll is correctly loaded.
Adjust the Print Position, Margin Position, or
Supply Position as necessary.
Change supply.
Change ribbon.
Send a corrected format online.
Change ribbon.
Send a corrected format online.
Clean the printhead.
Printed data
becomes misaligned.
Does not print.
Partially printed data.
Prints shadows or
smears.
Compressed or
distorted printing.
Light printing.
Heavy printing.
11 - 2 Troubleshooting
Change supply.
Reload ribbon.
Clean printhead and platen roller.
Change supply.
Adjust the contrast.
Reload ribbon.
Clean the printhead.
Change supply.
Adjust the contrast.
Reload ribbon.
Problem
Action
Voids in printing.
Clean the printhead.
Wrong supply type. Change supply.
Ribbon loaded incorrectly. Reload ribbon.
Call Technical Support for printer adjustment.
Load a new ribbon.
"Check ribbon"
message appears.
"Out of Paper"
message appears.
Reload ribbon.
Replace the supply roll. Make sure supplies
are loaded correctly.
Data Errors
Errors 001 to 499 are Data Errors. A Data Error indicates that
incorrect data was received from the host, causing the printer to
ignore the entire print job. These errors occur because data in
the batch, format, or graphic packet is invalid. Refer to the
Packet Reference Manual or your System Administrator for more
information. Correct the format packet and send the print job
again.
Error
Code
Description/Action
001
Format ID number must be 1 to 999.
002
Name must be 1 to 8 characters inside quotes.
003
Action must be A (add) or C (clear).
004
Supply length is invalid.
005
Supply width is invalid.
006
Storage device must be R (volatile RAM).
007
Unit of measure must be E (English), M (Metric), or G
(Dots).
010
Field ID number is outside the range 0 to 999.
Troubleshooting 11 - 3
011
Field length exceeds 2710.
012
Row field position is greater than the maximum stock
dimension.
013
Column field position is greater than the maximum stock
dimension.
014
Font selector is invalid.
015
Character rotation must be 0 (0 degree), 1 (90 degree),
2 (180 degree), or 3 (270 degree).
016
Field rotation must be 0 (0 degree), 1 (90 degree), 2
(180 degree), or 3 (270 degree).
017
Field restriction must be V (variable) or F (fixed).
018
Code page selection defined in the field must be 0
(Internal), 1 (ANSI), 2 (DOS 437), or 3 (DOS 850).
020
Vertical magnification must be 1 to 7.
021
Horizontal magnification must be 1 to 7.
022
Color must be B, D, O, R, or W.
023
Intercharacter gap must be 0 to 99 dots.
024
Field justification must be B (balanced), C (centered), E
(end), L (left), or R (right).
025
Data length is too long.
030
Bar code height must be at least 20 (English), 51
(Metric), 40 (Dots), or is not within the supply
dimensions.
031
Human readable option must be 0, 1, 5, 6, 7, or 8.
032
Bar code type is invalid.
033
Bar code density is invalid.
11 - 4 Troubleshooting
040
Line thickness must be 0 to 99 dots.
041
Line direction must be 0, 90, 180, or 270.
042
The line segment or box end row is defined outside of
printable area.
043
The line segment or box end column is defined outside
of printable area.
044
Dot pattern for line or box must be "".
045
Line length is defined beyond the maximum length.
046
Line type must be S (segment) or V (vector).
051
Imaging mode in the graphic header must be 0.
101
Format referenced by batch not in memory.
102
Print quantity is outside the range 0 to 32000.
104
Batch mode must be N (new) or U (update).
105
Batch separator must be 0 (Off) or 1 (On) in the batch
control field.
106
Print multiple is outside the range 1 to 999.
107
Cut multiple is outside the range 0 to 999.
108
Multiple part supply is outside the range 1 to 5.
109
Reserved for knife usage.
200
Option number must be 1, 4, 30, 31, 42, 50, 60, or 61.
201
Copy length is outside the range 0 to 2710.
202
Copy start position must be 1 to 2710.
203
Destination start position must be 1 to 2710.
Troubleshooting 11 - 5
204
Source field must be 0 to 999.
205
Copy type must be 1 (Copy after rules) or 2 (Copy
before rules).
206
Increment/Decrement selection must be I (increment) or
D (decrement).
207
Incrementing start position must be 0 to 2710.
208
Incrementing end position must be 0 to 2710.
209
The incrementing amount must be 0 to 999.
210
Security value for a PDF417 bar code must be 0 to 8.
211
Narrow element value is less than 1 or greater than 99.
212
Wide element value is less than 1 or greater than 99.
213
Dimension must be 1 to 30 for a column or 3 to 90 for a
row.
214
Truncation code must be S (standard) or T (truncated
bar code).
215
Aspect code must be C (columns) or R (rows).
216
Option definition must be S (set) or T (template).
217
Input device must be D (Default), H (Host), K
(Keyboard), N (None), or S (Scanner).
218
Pad direction must be L (from left) or R (from right).
219
Pad character is outside the range 0 to 255.
220
Check digit selection must be G to generate check digit.
221
Primary or secondary price format is outside the range
1 to 15.
222
Data type restriction is outside the range of 1 to 6.
11 - 6 Troubleshooting
223
Option is not valid for the field.
224
Bar code Intercharacter gap must be 0 to 99 in printer
dots.
251
Power up mode must be 0 (online) or 1 (offline).
252
Language selection must be 0 (English).
253
Batch separator code must be 0 (off) or 1 (on) in the
system setup packet.
254
Slash zero selection must be 0 (standard zero) or 1
(slash zero).
255
Supply type must be 0 (black mark) or 1 (die cut).
256
Ribbon selection must be 0 (direct) or 1 (transfer).
257
Feed mode must be 0 (continuous) or 1 (on-demand).
258
Supply position is outside the range.
259
Contrast adjustment must be -390 to 156 dots.
260
Print adjustment must be -99 to 99 dots.
261
Margin adjustment must be -99 to 99 dots.
262
Speed adjustment is invalid.
263
Primary monetary symbol is invalid.
264
Secondary symbol selection must be 0 (none) or 1
(print secondary sign).
265
Monetary decimal places must be 0 to 3.
266
Character string length in Packet E must be 5 (MPCL
control characters) or 7 (ENQ/IMD command character).
267
Baud rate selection must be 0 (1200), 1 (2400), 2
(4800), 3 (9600), 4 (19.2), or 5 (38.4).
Troubleshooting 11 - 7
268
Word length selection must be 0 (7 bits) or 1 (8 bits).
269
Stop bits selection must be 0 (1 bit) or 1 (2 bits).
270
Parity selection must be 0 (none), 1 (odd), or 2 (even).
271
Flow control selection must be 0 (none), 1 (DTR/DSR),
2 (CTS/RTS), or 3 (XON/XOFF).
272
Internal code page selection must be 0 (Internal), 1
(ANSI), 2 (DOS 437), or 3 (DOS 850).
273
Cut adjustment must be -300 to 300 dots.
282
RS232 Trailer string is too long. Use a maximum of 3
characters.
283
ENQ Trailer string is too long. Use a maximum of 3
characters.
284
The buffer type must be T (transmit), R (receive), I
(image), F (format, batch data, and graphics), D
(downloadable fonts), or V (vector/scalable fonts).
285
The storage device type must be N (non-volatile RAM)
or R (volatile RAM).
286
The buffer size is invalid.
287
The printhead width is invalid.
290
Action must be 0 (disable) or 1 (enable) for Backfeed
Control.
291
Dispense position must be 50 to 200 dots and/or the
backfeed distance is greater than the dispense position.
292
Backfeed distance must be 10 to 200 dots.
310
Check digit scheme number must be 1 to 10.
311
Modulus must be 2 to 11.
11 - 8 Troubleshooting
314
Check digit algorithm must be D (sum of digits) or P
(sum of products).
325
Duplicating direction must be 0 or 1.
327
Amount of row adjustment must be 0 to 999.
328
Duplicate count must be 0 to 999.
340
Bitmap line encoding must be H (Hex) or R (Run length).
350
Font selector must be 1 to 9999.
351
Font data length must be 68 to 16384.
352
Insufficient font memory is available for the downloaded
font.
380
Job request is outside the range 0 to 4.
400
Invalid character following {.
401
Internal software failure. Call Technical Support.
402
Field separator is not in the expected location.
403
Field separator was not found.
404
The number or string that is currently being processed
is too long.
405
Too many fields exist in the format.
Communication Failures
Errors 410 to 413 are usually caused by a hardware failure, by an
incorrect SETUP option or by the host ignoring flow control
(XON/OFF, CTS/RTS or DTR). These errors occur when the
printer cannot communicate with the host. Refer to the Packet
Reference Manual or your System Administrator for more
information.
Troubleshooting 11 - 9
The valid options for printer Port Settings are shown below. The
default values are shown in bold.
Baud rate
Word length
Stop bits
Parity
Flow control
Reset
1200, 2400, 4800, 9600, 19200
7 or 8
1 or 2
Odd, Even, None
None, Xon/Xoff, DTR, CTS
Yes or No
Error
Description/Action
409
Printer memory is full.
410
Parity mismatch.
411
Framing error (baud rate mismatch).
412
Flow control mismatch.
413
Receive buffer is full. Check flow control settings.
414
Internal keyboard buffer is full or you need a new
keypad.
427
Format name must be 1 to 8 characters inside quotes or
a printer-assigned name ("").
428
Batch name is invalid or graphic not found.
429
A field number appears more than once in a format.
430
The format uses a graphic file that cannot be found.
433
The batch references a field number that does not exist
in the format.
497
Error occurred during the parallel port loop back test.
499
Error occurred during the serial port loop back test.
11 - 10 Troubleshooting
Data Formatting Errors
Errors 571 to 618 are data formatting errors. This type of error
happens when a field prints incorrectly. Your System
Administrator can correct the format, batch, or graphic packet and
send the print job again. For errors 571 to 614, the printer will
still print, but the data may be incomplete, missing, or contain
incorrect data.
Error
Description/Action
571
UPC or EAN bar code data length in the batch doesn’t
fit the format.
572
Batch data doesn’t fit the format, the field contains
blanks, or data mismatch.
573
Batch data in price field doesn’t fit the format or the
field contains blanks.
574
Batch data in check digit scheme doesn’t fit the format,
or, the field contains blanks.
575
The graphic included in your format could not be found.
600
Imaging error because the batch was refused.
601
An error occurred while the batch was imaging.
602
The batch was not found during imaging.
611
Font, bar code, or density in the batch doesn’t fit the
format.
612
Batch data is missing or doesn’t match the format.
613
Reference point off tag.
614
Portion of field off tag.
615
Bar code width is greater than 16 inches, or keywords
on PDF 417 bar code exceed 928.
Troubleshooting 11 - 11
616
A bad dot falls on a bar code and the dot cannot be
shifted. Call Customer Service to order a new
printhead or printhead kit.
618
Magnification must be 1 to 7.
Machine Faults
Errors 700 to 765 happen when there is a problem with the
printer. For errors 700-704, press Enter and try to continue
printing. If the error reappears, call Technical Support.
Error
Description/Action
700
An error is pending, and the printer cannot continue
with the batch.
701
Printer received a command that it cannot execute
while it is running.
702
Check your printer’s SETUP settings.
703
The printer sensed a calibration of different-sized black
marks.
704
Printer didn’t detect a sense mark within the maximum
feed length or is out of supplies. Check or load
supplies.
705
Invalid batch received.
750
Printhead is overheated, turn off the printer to let it cool.
751
Printer didn’t detect a sense mark when expected.
752
Printer detected a sense mark in the wrong place.
753
Printer detected a sense mark that is too long.
11 - 12 Troubleshooting
754
Out of ribbon or ribbon jam. Check or load ribbon.
Remove any slack in the ribbon by turning the take-up
reel clockwise.
755
Printhead is open. Close the printhead.
756
Out of supplies. Load supplies.
757
Reload supplies (supply length mismatch).
758
The supply was not seen or the on-demand sensor is
not working correctly. Check for a supply jam, clear the
supply path, or reload supplies. This error may occur if
you remove a label too quickly in the on-demand mode.
The printer does not recalibrate after this error.
759
Knife is not moving. Call Technical Support.
760
Knife jam. Remove any jammed tags from the knife.
Call Technical Support.
761
Stacker is full or jammed. Empty the stacker or clear
the jam before continuing. The printer does not
recalibrate after this error.
762
Low battery. Recharge the battery.
763
Waiting to dispense label. Press Feed.
764
Verifier failure. Press Clear to clear the error and
continue printing. A blank label feeds and the last label
reprints.
765
The printhead has less than four bad dots. The printer
can shift bar code fields to avoid bad dots. Press Clear
to continue printing. Print a test label to confirm the
number of bad dots.
768
Printhead has more than 10 bad dots or is not
connected. Make sure the printhead is connected. If
necessary, call Customer Service to order a new
printhead or printhead kit.
Troubleshooting 11 - 13
770
The print motor is not ready. Call Technical Support.
771
The format specified by the application was not found.
Reload your application and format and try again.
790
The printer is busy. Wait until the printer is idle (not
receiving data or no batch waiting to print) before you
send any packets. This error may occur when you try
to print a test label if the printer is busy.
791
The printer has an error pending. Turn off the printer.
Wait 15 seconds and turn it back on. Resend the
packets.
792
The printer is not initialized. Call Technical Support.
793
The printer job queue is full. Turn off the printer. Wait
15 seconds and turn it back on. Resend the packets.
Hard Printer Failures
When a HARD failure occurs, the printer will display WARNING or
POWER DOWN on the top line of the keypad display.
Record the displayed message and turn off the printer.
If the problem reoccurs when you turn the printer on again, call
Technical Support. If the problem does not reoccur after you turn
your printer on again, see Chapter 5, "Communication Values," to
reset your printer’s SETUP options. Resend your packets.
Printer
Display
Description/Action
WARNING
RAM Test Failure
RAM check failed on power up.
POWER DOWN
ROM Sum Failure
ROM checksum test failed.
POWER DOWN
Timer Failure
Timer test failed.
11 - 14 Troubleshooting
Printer
Display
Description/Action
POWER DOWN
Intr Test Failure
Interrupt test failed.
POWER DOWN
Low System RAM
Not enough RAM for system. All formats,
batches, graphics, and SETUP data are lost.
POWER DOWN
Illegal Intr#
Illegal interrupt occurred.
POWER DOWN
NMI Received
Non-maskable interrupt occurred.
POWER DOWN
Low Appl RAM
Not enough RAM for application. All formats,
batches, graphics, and SETUP data are lost.
POWER DOWN
NVRAM Sum Fail
RAM checksum test failed.
POWER DOWN
RAM Corrupt
Item storage RAM failed. All formats,
batches, graphics, and SETUP data are lost.
If the problem does not reoccur after you turn
your printer on again, see Chapter 5,
"Communication Values," to reset your
printer’s SETUP options. Resend your
packets.
Troubleshooting 11 - 15
11 - 16 Troubleshooting
A
S P E C I F I C AT I O N S
Printer
Length:
16.5 inches (419 mm)
Width:
10 inches (254 mm)
Height:
9 inches (229 mm)
Weight:
15.5 lb. (7.05 kg)
Shipping Weight:
22 lb. (10 kg)
Power:
Domestic: 115 VAC, 80W, .7A, 60 Hz.
International: 230 VAC, 80W, .35A, 50 Hz.
Display:
Liquid crystal display with 2 lines
16 characters per line
Printhead:
Thermal
at 2.2 inches wide (56 mm / 448 dots)
203 dots/inch (8.0 dots/mm)
Printing method:
Thermal transfer (ribbon)
or Thermal direct
Ribbon type:
Standard
Specifications A-1
Operating Limits:
For Thermal Transfer: 40°F to 95°F (4°C to
35°C)
For Thermal Direct: 40°F to 110°F (4°C to
43°C)
Ribbon widths:
1.26 inches (32.0 mm)
1.57 inches (39.88 mm)
2.10 inches (53.34 mm)
Ribbon length:
308.4 feet (94 meters)
Ribbon storage:
41°F to 95°F (5°C to 35°C). DO NOT leave
ribbons in direct sunlight, high temperatures,
or high humidity.
Print speed:
2 inches (51.0 mm) per second
Max. print image:
2 inches (51.0 mm) by 6 inches (152 mm)
Supplies
Supply types:
Thermal transfer or thermal direct
(tags or labels)
Width:
Maximum
Minimum
2.0 inches (51 mm)
0.75 inches (19.05 mm)
Length:
Maximum
Minimum
6 inches (152 mm)
0.75 inches (19.05 mm)
Supply thickness:
Maximum
Minimum
12 mil
6 mil
Roll diameter:
Inside diameter: 3 inches (76.2 mm)
Outside diameter: 6.75 inches (171.45 mm)
A-2 Specifications
B
CHARACTER SETS
Character Sets
The following lists show the characters available in the fonts for
the 9403 printer.
Standard Font
Reduced Font
These samples were printed using the Internal Symbol Set.
Character Sets B-1
Bold Font
OCRA-like Font
CG Triumvirate Bold Font
CG Triumvirate Font
B-2 Character Sets
Uppercase Letters
Use Character Mode to enter the offline code.
Char.
Online
Code
Offline Code Char.
Online
Code
Offline Code
A
B
C
D
E
F
G
H
I
J
K
L
M
A
B
C
D
E
F
G
H
I
J
K
L
M
7
77
777
8
88
888
9
99
999
4
44
444
5
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
55
555
6
66
666
1
11
111
2
22
222
3
33
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
Character Sets B-3
Lowercase Letters
These letters are available only in Standard and Reduced fonts.
Char.
Online
Code
Offline Code
Char.
Online
Code
Offline Code
a
b
c
d
e
f
g
h
i
j
k
l
m
a
b
c
d
e
f
g
h
i
j
k
l
m
7777
77777
777777
8888
88888
888888
9999
99999
999999
4444
44444
444444
5555
n
o
p
q
r
s
t
u
v
w
x
y
z
n
o
p
q
r
s
t
u
v
w
x
y
z
55555
555555
6666
66666
666666
1111
11111
111111
2222
22222
222222
333
3333
B-4 Character Sets
Currency Symbols
You can enter international currency symbols offline by setting the
default monetary sign to the desired country setting and pressing
the $ key. The $ enters the monetary sign that is currently active.
s /$ enters the secondary sign (for example, ¢ in U.S. currency).
To change the monetary sign, see Chapter 7, "Setting Defaults."
Char.
Online
Code
Offline
Code
Char.
Online
Code
Offline
Code
$
£
¥
1
$
~178
~179
~180
~181
~182
~155
~156
~183
$
P178
P179
P180
P181
P182
s $
P156
P183
Kr
2
6
Rs
3
4
5
¥
c
~184
~185
~186
~187
~188
~189
~190
~191
~192
P184
P185
P186
P187
P188
P189
P190
P191
P192
F
P
¢
£
L.
Character Sets B-5
Punctuation and Symbols
Char.
.
Online Offline
Code
Code
.
.
Char.
,
Online Offline
Code
Code
,
,
{1
{
}1
}
]2
]
>
>
)
)
"
"
:
:
[2
[
<
<
(
(
’
’
;
;
s. .
s. . .
s....
s. . . . .
s. . . . . .
s.......
#
#
#
(spc)
(spc)
?
?
/
/
@
@
*
*
&
&
+
+
!
!
-
-
_
_
%
%
|1
|
\2
\
‘1
‘
s#
s ##
s ###
s ####
s# # # # #
s ######
s #######
s ########
s, ,
s,,,
s,,,,
s ,,,,,
s, , , , , ,
s,,,,,,,
s0
s 00
s 000
s 0000
s 00000
s 000000
s 0000000
"
~034
P034
~
~198
P198
(None)
_2
~199
P199
^
=
¢
=
s$
1
Not available in the OCRA-like and Bold fonts. 2 Not available in
the OCRA-like font.
International Characters
These characters are available only in Standard and Reduced
fonts.
B-6 Character Sets
Char.
Online
Code
Offline
Code
Char.
Online
Code
Offline
Code
Ç
ü
é
â
ä
à
å
ç
ê
ë
è
ï
î
ì
Ä
Å
É
æ
~128
~129
~130
~131
~132
~133
~134
~135
~136
~137
~138
~139
~140
~141
~142
~143
~144
~145
P128
P129
P130
P131
P132
P133
P134
P135
P136
P137
P138
P139
P140
P141
P142
P143
P144
P145
Ö
Ü
¢
£
¥
~153
~154
~155
~156
~157
~158
~159
~160
~161
~162
~163
~164
~165
~166
~167
~168
~169
~170
P153
P154
P155*
P156*
P157*
P158*
P159
P160
P161
P162
P163
P164
P165
P166
P167
P168
P169
P170
Æ
ô
ö
ò
~146
~147
~148
~149
P146
P147
P148
P149
~173
~174
~175
~198
P173
P174
P175
P198
Pt
_
á
í
ó
ú
ñ
Ñ
ª
º
¿
7
¬
¡
«
»
~
*Available in Bold and OCRA-like fonts using Currency codes.
Character Sets B-7
Char.
Online
Code
Offline
Code
Char.
Online
Code
Offline
Code
û
ù
ÿ
P150
P151
P152
P171
_
Ø
ø
1/2
~150
~151
~152
~171
~199
~210
~214
~224
P199
P210
P214
P224
1/4
~172
P172
~225
P225
α
ß
Code 128 Function Codes
Code
Function Code
~201
~202
~203
~204
F1
F2
F3
F4
B-8 Character Sets
GLOSSARY
batch
Group of tags or labels that contain the same data.
batch separator
Extra tag between batches that shows where one batch
ends and the next one begins.
character
Letter, number, or symbol.
continuous
Feed mode in which the printer prints all the tags in a
batch without stopping.
cursor
Underline symbol that shows where you are on the
screen.
data entry keypad
21-key keypad that includes letters and numbers.
digits
Numbers only.
drawing
Term that appears on the printer to indicate bar code
printing.
enter
Type in data from the keypad.
field
Area on the supply where data prints.
format
Arrangement of fields printed on the supply.
imaging
Term that appears on the printer to indicate text printing.
offline
Entering data and printing batches by using the printer
alone (without a computer).
online
Entering data and printing batches by sending data
from a computer.
printing
Term that appears on the printer to indicate graphics
printing.
queue
Batches waiting to print (also includes the
batch that is printing).
supplies
Tags or labels used for printing.
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.2 Linearized : Yes Creator : Corel Ventura Create Date : Friday, October 29, 1999 8:38:42 AM Title : 9403OHCV.PDF Author : Kelly BeLow Producer : Acrobat PDFWriter 3.0 for Windows Subject : Modify Date : 1999:10:29 09:07:22 Page Count : 112EXIF Metadata provided by EXIF.tools