Motion Computing C5M Windows 8 1 Users Guide C5m/F5m Tablet PC CFT 004 User’s

F5m - Windows 8.1 - User’s Guide C5mF5mWin81_EN Free User Guide for Motion Tablet and eReader, Manual

2015-07-27

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C5m/F5m Tablet PC
Model CFT-004

User’s Guide

© 2015 Motion Computing, Inc. All rights reserved.
This document contains information protected by
copyright. No part of this document may be
reproduced in any form without written consent from
Motion.

authorized by Macrovision. Reverse engineering or
disassembly is prohibited.

The information in this document is provided “as is”
and is subject to change without notice. Motion is not
liable for errors or omissions in this document.

Motion Computing, Inc. has made every effort to
identify trademarked properties and owners on this
page. All brands and product names used in this
document are for identification purposes only and
may be trademarks or registered trademarks of their
respective companies.

Motion, Motion Computing, View Anywhere, and
QuickNav are trademarks or registered trademarks of
Motion Computing, Inc. in the U.S.A. and other
countries.

The warranties for Motion products are set forth in the
express limited warranty statements accompanying
such products. Nothing in this document constitutes
an additional warranty.

Acrobat is a registered trademark of Adobe Systems
Incorporated.

The Motion Computing products and services may be
covered by one or more patent-protected inventions.
Additional patents may also be pending. For more
information, see
www.motioncomputing.com/us/legal/patents

Bluetooth is a registered trademark owned by the
Bluetooth SIG, Inc., U.S.A. and licensed to Motion
Computing, Inc.
Intel, Intel Atom, Core, vPro, and Centrino are
trademarks or registered trademarks of Intel
Corporation or its subsidiaries in the United States and
other countries.

The end user may access only one operating system
language version.
L'utilisateur final ne peut accéder qu'à une seule
version linguistique du système d'exploitation.

Computrace is a registered trademark of Absolute
Software Corp.

Der Endbenutzer darf nur auf eine Sprachversion des
Betriebssystems zugreifen.

OmniPass is a trademark of Softex, Inc.

De eindgebruiker heeft slechts toegang tot één
taalversie van het besturingssysteem.

Realtek is a trademark of Realtek Semiconductor
Corporation.
Watcher and Skylight are registered trademarks of
Netgear.
Microsoft, Windows, and Windows Journal are
trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other
countries.
Qualcomm, Gobi, and Gobi 5000 are trademarks or
registered trademarks of Qualcomm Incorporated.
Wi-Fi is a registered trademark of the Wi-Fi Alliance.
HDMI, the HDMI logo, and High-Definition Multimedia
Interface are trademarks of HDMI Licensing LLC in the
United States and other countries.
AMI and AMI Aptio are trademarks of American
Megatrends, Inc.
End users may not loan, rent, lease, lend, or otherwise
transfer the CDs or DVDs provided for recovery
purposes to another user, except as permitted in the
End User License Agreement for such product.
This product incorporates copy protection technology
that is protected by U.S. and foreign patents, including
patent numbers 5,315,448 and 6,836,549, and other
intellectual property rights. The use of Macrovision's
copy protection technology in the product must be
Model CFT-004
PN 024-02-0519-A00

L'utente finale può accedere a una sola lingua del
sistema operativo.
El usuario final sólo podrá acceder a una versión de
idioma del sistema operativo.
Loppukäyttäjä voi käyttää vain yhtä
käyttöjärjestelmän kieliversiota.
Användaren har endast tillgång till en språkversion av
operativsystemet.
Slutbrugeren har kun adgang til ét af
operativsystemets sprogversioner.
Sluttbruker kan aksessere kun én av
operativsystemets språkversjoner.
O utilizador final pode alcançar somente uma versão
de língua do sistema de exploração.
O usuário final pode acessar apenas uma versão de
idioma do sistema operacional.

Contents

Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Optional features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Mobile broadband with GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Discrete GPS with WAAS, EGNOS, and MSAS (optional) . . . . . . . . . . . . . . . . . . . . . . . . 7
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
View Anywhere display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Other optional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Overview of the C5m/F5m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Top side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Where to begin with your C5m/F5m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Step 1: Power up the tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Step 2: Connect to a wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Getting familiar with your C5m/F5m Tablet PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
When you take a break . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Optional setup tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Create a recovery image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Attach the pen tether . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connect the tablet to a docking station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connect the tablet to a display monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
For more information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Chapter 2 Using your C5m/F5m . . . . . . . . . . . . . . . . . . . .20
Motion Computing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Motion Tablet Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Tablet settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Power Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Sensors Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Know Your Motion Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Entering text and using the handwriting panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Windows 8.1 on-screen keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Windows 8.1 handwriting panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the front panel buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Connect an external monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using the built-in microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using the cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using the web camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the documentation camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the barcode scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents

iii

Supported barcode types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Barcode scanner tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Checking tablet battery power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Removing and replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Hot-swapping the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Long-term battery storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Disposing of used batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Battery and power management tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using Mobile Broadband with GNSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Enabling Mobile Broadband with GNSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Configure Mobile Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using the GPS receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using the discrete GPS receiver with WAAS, EGNOS, and MSAS . . . . . . . . . . . . . . . 47
Using Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using the fingerprint reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Starting OmniPass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Create an OmniPass user account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Replace your passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using WinMagic® SecureDoc™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using the smart card reader (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using the SIM card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Locating your serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Backing up your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Restoring your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Creating a Windows 8.1 recovery drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Using the Windows 8.1 recovery drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using System Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Finding other software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 3 Caring for your C5m/F5m . . . . . . . . . . . . . . . .59
General care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Caring for the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Cleaning solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Caring for the pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Replacing pen tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Cleaning in a healthcare environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Disinfecting procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Training and documentation considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Cleaning the fingerprint reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Caring for the tablet battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Traveling with your C5m/F5m Tablet PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Chapter 4 Troubleshooting and FAQs. . . . . . . . . . . . . . .64
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Power issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Battery issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Contents

Display issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Touch or pen issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Ports and connectors issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Network issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Audio issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
System issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Frequently asked questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Contents

Getting Started

The Motion® C5m/F5m Tablet PCs are rugged, powerful, and provide robust computing
power and a variety of integrated features to enable any mobile workflow.
The C5m/F5m Tablet PCs include these features:

•
•
•
•
•
•
•
•
•
•
•

Intel® Core™ i3, i5, or i7 vPro™ Processors (i7 Processor includes Intel vPro™ technology)
Windows® 8.1 Pro
DDR3L 1600MHz SDRAM memory
m.2 Solid State Drive (SSD)
USB 3.0 port
Meets MIL-STD-810G and IP54 rated—water-, dust-, and splash-resistant
Rubberized for shock dampening and magnesium-alloy internal frame
Corning® Gorilla® Glass for increased display damage resistance
Rotation: 0°, 90°, 270°
Dual input—digitizer pen and capacitive 10-point touch

10.4” XGA (1024 x 768) standard display or View Anywhere® display* with TFT AFFS+ LED
Backlight
• Intel Display Power Saving Technology (DPST)

• Hot-swappable battery
• EEE 802.11ac Wi-Fi® plus Bluetooth® 4.0
• Integrated mobile broadband (Qualcomm® Gobi™ technology 4G XLTE Mobile
•
•
•
•
•

Broadband) with either GNSS or U-Blox 6 GPS*
Integrated 2MP web camera and 8MP documentation camera*
Integrated fingerprint reader with OmniPass software
Integrated 1D/2D barcode reader*
Smart card reader*; ISO 7816 PC/SC compliant, EMV2 2000 Level 1

TCG Trusted Platform Module (TPM) 1.2 for hardware-based security and optional
Absolute Computrace®
• WinMagic® SecureDoc™ (single-user license)
* Optional features are available when you purchase your tablet.

Chapter 1 Getting Started

Optional features
This section describes the optional features available when you purchase your C5m/F5m.

Mobile broadband with GPS
You can purchase a C5m/F5m Tablet PC with an optional embedded mobile broadband
module that enables you to connect to a variety of mobile broadband networks for sending
and receiving data wirelessly. You can typically use mobile broadband anywhere you can
use your mobile phone. Mobile broadband is based on cellular network technology, so you
can use it in more places than other localized wireless technologies.
The mobile broadband module includes Global Navigation Satellite System (GNSS) support.
The GNSS receiver uses GPS and GLONASS satellites to determine the current location,
altitude, heading, and horizontal velocity of the C5m/F5m. You don’t need a network
connection or an account with a mobile broadband network carrier to use the GNSS
receiver. You can use it with your preferred mapping applications to find your current and
desired locations.
For information on setting up mobile broadband, see Using Mobile Broadband with GNSS
on page 44.

Discrete GPS with WAAS, EGNOS, and MSAS (optional)
Your tablet may have an embedded discrete Global Positioning System (GPS) module that
supports the Wide Area Augmentation System (WAAS) for improved accuracy in the United
States; European Geostationary Navigation Overlay Service (EGNOS) for improved accuracy
in Europe; and Multi-functional Satellite Augmentation System (MSAS) for improved
accuracy in Japan. The augmentation feature uses signals from geostationary satellites to
improve on the reliability and accuracy of the signals from the GPS satellites. The proper
Augmentation system will be detected based on your location. No special selection is
required. You don’t need a network connection or an account with a mobile broadband
network carrier to use the augmented GPS receiver. You can use it with your preferred
mapping applications to find your current and desired locations.

Security
Your C5m/F5m includes several features that you can use to enhance the security of your
data and serve as the foundation for complementary security technologies. The core
security features include a built-in fingerprint reader, password-protected BIOS, networking
control, Trusted Platform Module (TPM) 1.2, and optional Computrace® Complete tracking
software.

WinMagic® SecureDoc™
WinMagic SecureDoc is an application that you can use to encrypt your hard drive. This
application is included with your C5m/F5m Tablet PC and must be enabled to activate. For
additional information, Using WinMagic® SecureDoc™ on page 51.

Chapter 1 Getting Started

Optional features 7

TPM
With the built-in TPM and Infineon Security Platform Tools, you can create and manage
digital certificates, user and device authentication, full disk data encryption, and restricted
network access. These features are most commonly used by enterprises and enabled by the
system administrator. To download and install TPM, go to go to http://
www.motioncomputing.com/us/support/downloads, select your Tablet PC model and
operating system, and then tap Show Results. Scroll down to the Trusted Platform
Module (TPM) Software section and select the download link.

Absolute Computrace®
The C5m/F5m Tablet PC can be purchased with the optional Absolute Computrace®, which
offers enhanced data protection, improved IT asset management, and managed computer
theft recovery. With Computrace, organizations can track, manage, and secure their entire
computer fleet—including remote and mobile devices—on or off the network.

View Anywhere display
The View Anywhere display option enhances outdoor viewing and bright-light viewing
environments and it includes all the features of the standard display plus:

• A protective layer that improves the sunlight contrast ratio and significantly reduces
reflection and glare.

• Improved sunlight contrast ratio, which enhances viewability at wide viewing angles.
• Reduced reflection and glare and improved light pass-through efficiency.

Available screen orientations
You can rotate the C5m/F5m in the following positions: primary portrait, secondary portrait,
and primary landscape. These orientations are illustrated below.

Primary portrait orientation

Chapter 1 Getting Started

Secondary portrait orientation

Primary landscape orientation

Optional features 8

Other optional features
Other C5m/F5m optional features include:

• Web and documentation cameras—See Using the cameras on page 34.
• Barcode scanner—See Using the barcode scanner on page 39.
• Smart card reader—See Using the smart card reader (optional) on page 52.

Overview of the C5m/F5m
The following illustrations show the features available on the C5m/F5m Tablet PC.

Top side
Volume buttons

Fan cover

Volume buttons

Adjust the volume up or down.

Fan cover

Protects the fan assembly.

Chapter 1 Getting Started

Overview of the C5m/F5m 9

Right side
Security button

USB 3.0 port
Power adapter port

Fingerprint
reader

Windows® button

Power button

Barcode scanner
(optional)

USB 3.0 port

Connects to a USB device.

Power adapter port

Connects to the power adapter.

Windows® button

Use to toggle between Windows Start screen and Windows desktop.

Security button

Use to log on to or lock the tablet. Equivalent to Ctrl+Alt+Del on a
keyboard.

Fingerprint reader

Scan your fingerprints for added security.

Power button

Turns the tablet on and off.

Barcode scanner (optional)

Reads 1D and 2D barcode labels.

Chapter 1 Getting Started

Overview of the C5m/F5m 10

Front
Web camera
indicator light

Web camera

Microphones

Function
button

Motion Tablet Center
button

Enter
button

Directional pad
Battery gauge
A button
B button

Touchscreen
display

Docking connector

Web camera indicator light
(optional)

Indicates that the optional web camera is active.

Web camera (optional)

Use for web-based video communication.

Microphones

Records sounds and used for speech recognition.

Function button

Activates secondary functions for other buttons.

Enter button

Makes a selection (equivalent to the Enter key).

Motion Tablet Center button

Opens Motion Tablet Center.

Directional pad

Use for basic navigation. Equivalent to the arrow keys on a keyboard.

Battery gauge

Shows battery status.

A button

Configure a custom action.

B button

Activates the barcode scanner (if installed).

Touchscreen display

Use your finger or pen to navigate the tablet.

Docking connector

Connects to a C5/F5-Series docking station.

Chapter 1 Getting Started

Overview of the C5m/F5m 11

Back
Pen tether
attach point

Fan cover

Pen bay

Rear
camera
light
Rear
camera
Speaker

Battery
Battery
gauge
light
Battery
gauge
button
Battery
door latch

SIM card
slot
(located in
battery bay)

Docking guide

Smart card reader
(optional)

Pen tether attach point

Attach the pen tether.

Pen bay

Use to store the pen when not in use.

Fan cover

Protects the fan assembly.

Rear camera light (optional)

Provides light for the documentation camera.

Rear camera (optional)

You can use the 8MP auto-focus camera to take pictures and save them
in a wide variety of graphic file formats on the Tablet PC.

Speaker

Use for listening to audio.

Battery

Powers the tablet when it’s not plugged in or docked.

Battery gauge light

Indicates the level of battery charge when you press the button next to
the gauge.

Chapter 1 Getting Started

Overview of the C5m/F5m 12

Battery door latch

Opens the battery compartment’s door.

Docking guide

Aligns the unit with the docking station (sold separately).

SIM card slot

Micro-3FF SIM card slot (must remove battery)

Smart card reader (optional)

Reads information on a smart card.

Pen
The C5m/F5m Tablet PC supports 10-point capacitive multi-touch with your fingers as well
as input with a digitizer pen. You may find the pen handy when you want to write a quick
email or take notes. The pen is particularly effective for precise data entry and navigation.
The pen includes a pressure-sensitive tip, a function button, and an eraser. The pen contains
no batteries and requires no external power.
Eraser
Function button
Tip

You can purchase additional pens from the Motion Computing Accessories page.

Chapter 1 Getting Started

Overview of the C5m/F5m 13

Where to begin with your C5m/F5m
This section includes some steps you can follow to power up and get familiar with your
C5m/F5m Tablet PC.

Step 1: Power up the tablet
1. Plug the power cord into an outlet.

Power adapter port

2. Plug the power cord into the AC adapter.
3. Pull out the port door located at the bottom of the right side of the C5m/F5m to expose
the AC adapter port and plug the AC adapter cord into the port.

• The battery gauge turns amber to indicate that the battery is charging.
• Keep the tablet on AC power until the battery is fully charged.
4. Press and release the power button
to turn it on.

located on the top right side of the C5m/F5m

NOTE: You don’t have to wait until the Tablet PC is fully charged before using it. However, it’s
recommended that you keep the power adapter plugged into an outlet so your C5m/F5m
can continue charging.
5. Follow the on-screen instructions to set up your user account and activate Windows® 8.1.

Step 2: Connect to a wireless network
The C5m/F5m includes built-in Wi-Fi® and Bluetooth®. Your Tablet PC may also be equipped
with mobile broadband. To connect to available wireless networks, follow these steps:
Step 1. Set up Wi-Fi
1. Enable Wi-Fi:
a. Swipe from the right side of the screen and tap Settings.
b. Tap the network icon

c. Tap the Wi-Fi On/Off slider to turn it On.
2. Select a wireless network from the list of available networks.
3. Follow the on-screen instructions.

Chapter 1 Getting Started

Where to begin with your C5m/F5m 14

Step 2. Set up Bluetooth
1. Enable Bluetooth:
a. Swipe from the right side of the screen and tap Settings.
b. From the Settings menu, tap Change PC Settings.
c. Tap the Wi-Fi On/Off slider to turn it On.
d. Tap the Bluetooth slider to turn it On and the Tablet PC will begin to search for
Bluetooth devices.
2. To add a Bluetooth device:
a. Ensure that the Bluetooth device is discoverable according to the manufacturer’s
instructions. (When a Bluetooth device is discoverable, it’s visible to other Bluetooth
devices within range.)
b. Select the desired Bluetooth device from the list of devices..
c. Follow the on-screen instructions.
Step 3. Set up mobile broadband with GNSS (optional)
If you purchased your C5m/F5m with the optional mobile broadband module, you can
connect to high-speed cellular networks worldwide. With the mobile broadband module
and a data plan from one of several cellular network providers, you have full Internet access.
NOTE: Before you can connect to a mobile broadband network, you must have an active account
with a cellular network provider. Some providers require a SIM card for mobile broadband
access.
1. With the Tablet PC powered off, insert the SIM card and then power the tablet on.
2. Enable mobile broadband:
a. Swipe from the right side of the screen and tap Settings.
b. From the Settings menu, tap the network icon

c. Tap the mobile broadband slider to turn it On.
3. If the desired network service provider isn’t displayed, tap (find more) under Mobile
Broadband.
4. Select location and tap OK.
5. Select the desired network service provider.
6. Follow the on-screen instructions.
NOTE: If you purchased your C5m/F5m with the optional Mobile broadband with GPS module or
the optional discrete GPS module, your tablet has GPS capabilities. You can use most GPS
navigation and mapping applications to find your current and destination locations.

Chapter 1 Getting Started

Where to begin with your C5m/F5m 15

Getting familiar with your C5m/F5m Tablet PC
Once you’ve set up your C5m/F5m, take a few minutes to get familiar with your Tablet PC.

• Calibrate pen and touch. You can adjust the touch settings by calibrating the digitizer.
(The digitizer detects the position of the pen or your finger on the touchscreen display.)

• Use Motion Computing tools to configure basic Windows 8.1 settings, customize your
tablet according to your work style, and to access C5m/F5m documentation and the
Motion Support and Tablet PC accessories websites. See Motion Tablet Center on
page 21 and Know Your Motion Tablet on page 30.

• Open the handwriting panel and provide handwriting samples to improve handwriting
recognition. For more information, see Using the Windows 8.1 handwriting panel on
page 31.

• Take photos or use the web camera. See Using the cameras on page 34.

When you take a break
When you leave your Tablet PC for a while, you can lock it to prevent unauthorized access
by pressing the Security button and then by tapping Lock on the following screen. You can
configure the Power button to shut down your Tablet PC, or to put it in Sleep or Hibernate
mode to save power when you press the Power button.

Lock and unlock the Tablet PC
To lock the Tablet PC, either:

• Press the security button

on the right side of the tablet and select the Lock option

on the following screen.

• If a keyboard is attached, press Ctrl+Alt+Delete.
To unlock the tablet:

• Press the security button

or Ctrl+Alt+Delete again.

Sleep mode
Place your tablet in Sleep mode when you go away for a short period of time. Sleep mode
conserves battery power while you’re away and when you return, your desktop is the same
as you left it. Sleep mode is sometimes called “standby.”
To put the tablet in Sleep mode:

• Save your files.
• Press and release the power button

Chapter 1 Getting Started

Where to begin with your C5m/F5m 16

Note: While in Sleep mode, the power button flashes green.
To wake up the tablet from Sleep mode:

• Press and release the power button

The tablet quickly resumes activity and your desktop is the same as you left it.

Hibernate mode
If you intend to leave your tablet for several hours or more, you can put the tablet in
Hibernate mode. Like sleep, when you return from hibernate, your desktop is the same as
you left it.
It takes longer to start up from Hibernate mode than sleep, but it consumes very little
power, saves data to disk beforehand, and is still faster than starting your tablet after
shutting it down.
To put the tablet in Hibernate mode:
1. Swipe in from the right edge of the screen and tap Search.
2. Type power in the search field, tap Settings, and then choose Change what the power
buttons do from the search results.
3. You can select Hibernate for any of the Power and sleep button configuration options.
For more information on power options, see Power Settings on page 27.

Optional setup tasks
Create a recovery image
Once you’ve set up your C5m/F5m, including installing your applications, create a recovery
image on an external USB drive. A recovery drive will allow you to boot your system and
easily access a number of recovery and troubleshooting tools that you can use if you
encounter any issues with your Windows 8.1 installation. For more information, see Create a
USB recovery drive on page 55.

Attach the pen tether
The C5m/F5m pen comes with a tether so that you can attach the pen to your tablet to
prevent misplacing it.
To attach the pen tether:
1. Slip one end of the tether through the hole at the end of the pen, then pull the pen
through the loop until it’s tight.

Chapter 1 Getting Started

Optional setup tasks 17

2. Slip the other end of the tether through the attach point on the C5m/F5m, then pull the
pen through the loop until it’s tight.
You can purchase additional pens from the Motion Computing Accessories page.

Connect the tablet to a docking station
A variety of docking solutions for the C5m/F5m are available for purchase on the Motion
Computing Accessories page.
The docking stations for the C5m/F5m adds functionality to your tablet, including port
expansion for Ethernet, VGA monitors, and USB devices such as printers, keyboards, and
mice. The docking station also charges the tablet and includes a charging bay for an extra
battery. Mobile docks are also available for your C5m/F5m and enable you to mount your
Tablet PC in a variety of vehicles. For details on installing and using the docking station, see
the User’s Guide that accompanies your docking station.

Connect the tablet to a display monitor
Connect a display monitor to your C5m/F5m Tablet PC using the VGA port located on the
docking station.

For more information
Know Your Motion Tablet is located on your Tablet PC’s desktop. Open this application to
view the Getting Started document, which provides information and tips to help you get
started using your C5m/F5m quickly.
NOTE: If you don’t have access to a particular feature or setting on your Tablet PC, contact your
system administrator for additional information.
This User’s Guide introduces the full set of C5m/F5m features and provides instructions for
common tasks you’ll perform. The rest of this book is organized as follows:

• Using your C5m/F5m on page 20—Provides instructions for basic C5m/F5m tasks
including how to customize your tablet to fit the way you work using Motion Tablet
Center, how to use the cameras, how to set up speech recognition, and more.

• Caring for your C5m/F5m on page 59—Provides suggestions for the care and
maintenance of your Tablet PC.

• Troubleshooting and FAQs on page 64—Provides answers for common issues you may
encounter as you begin to use your C5m/F5m.

Chapter 1 Getting Started

For more information 18

You will find other useful information on our website:

• Motion Computing Support
• Free online training videos
• Knowledge Base
• Motion Computing Accessories

• Motion Computing Store
NOTE: This guide is available in French, German, Spanish and Portuguese on our website.

Chapter 1 Getting Started

For more information 19

Using your C5m/F5m

This chapter provides information about performing the following tasks:

• Using Motion Tablet Center on page 21
• Using Know Your Motion Tablet on page 30
• Entering text and using the handwriting panel on page 31
• Using the front panel buttons on page 33
• Connect an external monitor on page 34
• Using the built-in microphones on page 34
• Using the cameras on page 34
• Using the barcode scanner on page 39
• Using the battery on page 40
• Using Mobile Broadband with GNSS on page 44
• Using the discrete GPS receiver with WAAS, EGNOS, and MSAS on page 47
• Using Bluetooth on page 47
• Using Wi-Fi on page 47
• Using the fingerprint reader on page 48
• Using WinMagic® SecureDoc™ on page 51
• Using the smart card reader (optional) on page 52
• Locating your serial number on page 54
• Backing up your system on page 54
• Restoring your system on page 55
• Finding other software on page 58

Chapter 2 Using your C5m/F5m

Motion Computing applications
Your C5m/F5m includes some Motion Computing applications that will help you configure
your Tablet PC to fit your needs, manage common Windows 8.1 settings, and access
resources for additional information:
Motion Tablet
Center

Provides a central location for accessing and configuring
the most commonly used Windows® 8.1 settings.

Know Your Motion
Tablet

Provides easy access to C5m/F5m documentation and
the Motion Support and Tablet PC accessories websites.

Motion Tablet Center
You can use Motion Tablet Center to access and configure the most commonly used
Windows settings.
To open Motion Tablet Center:

• Press the Motion Tablet Center button on the front of the Tablet PC (See Overview of
the C5m/F5m on page 9, Front on page 11).
OR

• Locate the Motion Tablet Center tile on the Windows 8.1 Start screen. (You may have
to swipe to the left if you don’t see the tile initially.)
Tap the Motion Tablet Center tile

Chapter 2 Using your C5m/F5m

to open the application.

Motion Computing applications 21

Motion Tablet Center is organized into categories, which are listed in the left pane. The main
screen displays system information about your Tablet PC.

Tablet settings
The following configuration options are available in Motion Tablet Center’s Tablet settings:

• Pen and Touch—Provides access to Windows Pen and Touch configuration options.
• Tablet PC Settings—Use these settings to configure your display and button actions
and set handedness options.

• Touch Settings—Enables you to calibrate touch settings.
• Wireless Settings—View, configure, and connect to available wireless networks.
• Advanced Settings—View all system information for your Tablet PC.

Pen and Touch
To configure pen settings:
1. Tap Pen and Touch in the Tablet screen.
The Windows Pen and Touch settings window opens.
2. Tap the Pen Options tab.
3. To adjust the speed and spacial tolerance of the Double-tap action, under Pen action,
tap Double-tap then tap Settings. Move the slider to make your adjustments.
4. To adjust the speed and duration of the Press and hold action, under Pen action, tap
Press and hold then tap Settings. Move the slider to make your adjustments.

Chapter 2 Using your C5m/F5m

Motion Tablet Center 22

5. To enable the function button on the pen, select Use the pen button as a right-click
equivalent option. To enable the eraser, select the Use the top of the pen to erase ink
option.
Flicks are a handy way to use gestures on a touchscreen to move up and down on the
screen or perform basic editing tasks.
To configure flicks:
1. Tap Pen and Touch in the Tablet screen.
The Windows Pen and Touch settings window opens.
2. Tap the Flicks tab.
3. To enable flicks, select Use flicks to perform common actions quickly and easily.
4. If you want to use flicks for navigation only, select Navigational flicks.
5. If you want to use flicks for both navigation and common editing tasks such as paste,
copy, and delete, select Navigational flicks and editing flicks.
6. Tap Customize to change the actions you can perform with flicks or to configure your
own custom flick action.
7. To adjust the sensitivity of flick recognition, move the slider in the Sensitivity section of
the Flicks tab.
You can adjust how the Tablet PC interprets your finger movements. The default settings
will be sufficient for most users, but if you need to make adjustments, you can do the
following:

• Adjust how quickly the tablet responds when you double-tap your finger
• Adjust how quickly the tablet responds when you press and hold your finger
• Show the touch pointer when interacting with items on the screen
To configure touch:
1. To adjust the Double-tap action, under Touch action, tap Double-tap, then tap
Settings. Move the slider to make your adjustments.
2. To adjust the Press and hold action, under Touch action, tap Press and hold, then tap
Settings. Move the slider to make your adjustments.
3. To display the touch pointer on the screen, select Show the touch pointer.
4. Select Optimize visual feedback for projection to an external monitor if you want
the touch pointer to be visible on an external display such as a projector.

Chapter 2 Using your C5m/F5m

Motion Tablet Center 23

Tablet PC settings
Motion Tablet Center’s Tablet PC settings enable you to customize your C5m/F5m to fit the
way you work. These settings provide you with access to input display configuration and
calibration; screen rotation sequence settings; right- or left-handed use; pen and touch
settings; and Touch Keyboard and Handwriting Panel customization.
To configure Tablet PC settings:
1. Tap Tablet PC Settings in the Tablet screen.
The Tablet PC Settings window opens.
2. Tap the Display tab.
3. Tap Setup next to Configure your pen and touch displays.
This setting is useful for assigning pen or touch to the appropriate display when one or
more displays are connected to the tablet.
4. Tap Pen input or Touch input depending upon the type of input you want to use on the
display.
5. Follow the on-screen instructions.
6. To configure display options, select the available displays from the drop-down list and
then tap Calibrate configure touch and pen input options or Reset to reset the options
to default settings.
7. Adjust the screen orientation sequence setting by tapping the Go to Orientation link
and choose the order in which your screen rotates.
You can customize the buttons on the front panel to start your favorite program, run a
command, or enter a key combination.
8. To configure the front panel buttons, tap Tablet PC Settings in Motion Tablet Center
then tap the Buttons tab.
9. Select the primary or secondary orientation for which you want to change the button
settings from the Button settings for: drop-down list.
TIP:

You can configure different button settings for different orientations. For additional
information on the front panel buttons, see Using the front panel buttons on page 33.
10. Select the button combination you want to change. The currently selected buttons
appear in red.
11. Tap Change.
12. Select the appropriate action for the button.
For some actions, you must enter more information, such as the location of a program to
start. You can select an action for Press and another for Press and hold. For more
information, tap What is press and hold?
13. To reset the buttons to their default values, tap the Reset button.

Chapter 2 Using your C5m/F5m

Motion Tablet Center 24

14. To access configuration options for left- or right-handedness, pen and touch settings,
or customization for Touch Keyboard and Handwriting Panel options, tap the Other
tab.

Touch settings
You can use Motion Tablet Center’s Touch Settings to enable or disable touch, select rightclick options when using touch, and to calibrate the digitizer for touch. The digitizer detects
the position of your finger on the touchscreen display. You should calibrate the digitizer the
first time you start your Tablet PC. You can recalibrate the digitizer whenever the pointer
doesn’t align with your finger.
To adjust touch settings:
1. Tap Touch Settings in the Tablet screen.
The Touch Settings window opens.
2. Select Press-and-hold to Right-Click if you want to enable this option and move the
slider to adjust the amount of time you touch the screen before this function is activated.
3. Select Enable Touch if you want to use your finger as an input device.
4. Tap Calibrate to activate touch calibration.
5. Provide calibration samples by tapping the crosshairs with your finger in the following
screen as directed.
6. Tap Yes or No when asked if you want to save the calibration data.
7. Tap OK to save your settings.

Wireless settings
Motion Tablet Center’s Wireless Settings provide you with access to the Windows Networks
menu where you can view and connect to available Ethernet, mobile broadband, and Wi-Fi
networks.
TIP:

Check with your airline for exact rules on using your Tablet PC and wireless networking
while traveling. If required, you can disable all of your wireless devices. Tap Wireless
Settings in the Tablet screen, and tap the switch under Airplane mode to turn it on.
To view and connect to available networks:

• Tap Wireless Settings in the Tablet screen.
• The Windows Networks menu opens.

Chapter 2 Using your C5m/F5m

Motion Tablet Center 25

Mobile broadband
If your C5m/F5m includes the optional mobile broadband module and you have an
active account with a cellular network provider, you can connect to an available mobile
broadband network. See Using Mobile Broadband with GNSS on page 44 for detailed
information about how to connect to a mobile broadband network.
Wi-Fi (Wireless Local Area Network)
See Using Wi-Fi on page 47 for detailed information about how to connect to a wireless
local area network.

Advanced settings
You can use Motion Tablet Center’s Advanced settings to view all system information for
your Tablet PC.
System Information lists categories in the left pane and details about each category in the
right pane. The categories include:

• System Summary—Displays general information about your computer and the
operating system, such as the computer name and manufacturer, the type of basic
input/output system (BIOS) your computer uses, and the amount of memory that's
installed.

• Hardware Resources—Displays advanced details about your computer's hardware and
is intended for IT professionals.

• Components—Displays information about disk drives, sound devices, modems, and
other components installed on your Tablet PC.

• Software Environment—Displays information about drivers, network connections, and
other program-related details.
To view system information for your Tablet PC:
1. Tap Advanced in the Tablet screen.
The Windows System Information window opens.
2. To find a specific detail in System Information, type the information you're looking for in
the Find what: field at the bottom of the window. For example, to find your computer's
Internet protocol (IP) address, type IP address in the Find what: field, and then tap Find.
TIP:

You can save System Information by tapping File, tapping Save, typing a name for the file,
and then tapping Save again.

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Motion Tablet Center 26

Power Settings
The following configuration options are available in Motion Tablet Center’s Power settings:

• Turn off power for unused devices to extend battery life.
• Choose a power plan.
• Change how the power button functions when on battery power or when plugged in.
• Advanced settings that enable you to choose or customize a power plan for your Tablet
PC.

If you want to disable unused devices so that you can extend your Tablet PC’s battery life,
tap the switch beside the devices that are on to turn them off. To enable these devices, tap
the switch to turn them on.
By default, the C5m/F5m uses the Motion Optimized power plan that is designed
specifically for Motion Computing tablets. It balances the need to save power while
maximizing tablet performance. When the tablet senses no current activity, it goes into
Power Saver mode automatically.
To change the power plan:

• Tap the drop-down menu beside Choose a power plan: and select the power plan you
want to use.
NOTE: Setting the power plan to Power Saver reduces your Tablet PC’s performance.
When you press and release the power button, it can go into one of the following modes:

Chapter 2 Using your C5m/F5m

Motion Tablet Center 27

Sleep—The tablet pauses all activity immediately and quickly resumes when awakened.
This saves power when you’re away from your tablet for a short time. However, you will lose
unsaved data if there’s a power failure.
Hibernate—The tablet saves the contents of memory to the hard drive and shuts down.
Pressing the power button restores the desktop exactly as you left it.
Shut down—Tablet shuts down. Pressing the power button reboots the tablet.
By default, the tablet goes to sleep when you press and release the power button. To wake
up your tablet, press and release the power button again. You can put the tablet in
Hibernate mode or shut it down completely from the Start menu.
You can change how the power button behaves when it is pressed either to hibernate or to
shut down the tablet. You can set the behavior individually, depending on whether the
tablet is running on battery or plugged in.
To change what happens when the power button is pressed:

• Tap the drop-down menu beside Power switch on battery: and select the action the
power button performs when your Tablet PC is on battery power.

• Tap the drop-down menu beside Power switch plugged in: and select the action the
power button performs when your Tablet PC is on battery power.

Advanced settings
The Advanced settings in Motion Tablet Center’s Power screen provide you with access to
Windows Power Options, where you can create your own power plan, customize your Tablet
PC’s power plan, adjust the screen brightness, set a password on wakeup, choose when to
turn off the display, and change when the Tablet PC sleeps.
To configure advanced power settings:
1. In the Motion Tablet Center Power screen, tap Advanced.
2. The Windows Power Options are displayed.
3. Choose or customize a power plan, or select a task from the left pane for additional
power plan settings.

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Motion Tablet Center 28

Sensors Settings
Motion Tablet Center’s Sensors settings allow you to calibrate the C5m/F5m’s internal
compass and access Location Services..

Compass
The on-screen compass displays the direction of the magnetic north pole relative to the
orientation of the tablet. Additionally, the compass accuracy status is displayed; if the
compass needs to be calibrated, you’ll see a notification alerting you to calibrate the
compass. To calibrate the compass, tap Calibrate Compass and follow the on-screen
instructions.

Location Services
Location Services provides information about the C5m/F5m’s current position—latitude,
longitude, heading, and accuracy. Accuracy provides two pieces of information: the
number shown gives an approximate radius of accuracy in meters. For example, “55.0m”
means that the position shown is accurate within 55 meters. Adjacent to that number, in
parentheses, is a phrase that defines the source of the current position fix. This source will
be one of the following:

• Cellular—The position was obtained from cellular network data.
• Satellite—The position was obtained from satellite data.
• Wi-Fi—The position was obtained from Wi-Fi network data.
• IP Address—The position was obtained from an IP address.
• Unknown—The position was obtained from an unknown source.

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Motion Tablet Center 29

Show Map
When you tap Show Map, Internet Explorer opens and you will see the location of your
Tablet PC in Bing Maps.
NOTE: You’ll need an active Internet connection to view current Bing Maps data.

Know Your Motion Tablet
Know Your Motion Tablet is a Motion Computing application that provides easy access to
C5m/F5m documentation and the Motion Support and Tablet PC accessories websites.

Getting Started—Opens the C5m/F5m Getting Started Guide, which provides basic
information about operating your Tablet PC.
Support—Links to the Motion Computing Support website, which provides information
about Motion products, technical support, and customer and professional services.
Documentation—Enables you to open or save this C5m/F5m User’s Guide.
Accessories—Links to the Motion Computing store, where you can view and purchase
accessories for your Motion Computing Tablet PC.
To use Know Your Motion Tablet:

• Tap the Motion Tablet Center icon

on the Windows desktop.

• From the Windows 8.1 Start Screen, tap the Motion Tablet Center tile

to open the

application.
Tap the tile for the resource you want to access.

Chapter 2 Using your C5m/F5m

Know Your Motion Tablet 30

Entering text and using the handwriting panel
You can use different methods to enter text with your C5m/F5m to fit your needs. You can
use an on-screen touch keyboard or the handwriting panel.

Using the Windows 8.1 on-screen keyboard
To open the on-screen keyboard, either:

• Tap in a text field or other area where you want to type, such as the URL field in a web
browser.

• Tap the keyboard icon

in the Windows notification area when you’re in the

Windows desktop.
You’ll see the default on-screen keyboard at the bottom of the screen.

In addition to the default on-screen keyboard, Windows 8.1 provides other keyboard
layouts for entering text.
TIP:

To switch to the keyboard that includes the numbers keypad, tap the &123 key in the lower
left-hand corner of the default keyboard.

Using the Windows 8.1 handwriting panel
To open the handwriting panel:
1. Tap in a text field or other area where you can type, such as the URL field in a web
browser.
2. In the lower right-hand corner of the touch keyboard, tap the keyboard icon
change keyboards.
3. Tap the handwriting icon

Chapter 2 Using your C5m/F5m

Entering text and using the handwriting panel 31

The handwriting panel will open.

Use your digitizer pen to begin writing in the handwriting panel. Your handwriting will then
be converted to text.
TIP:

The more you write, the more accurately Windows 8.1 detects your handwriting style.
To close the on-screen keyboard or handwriting panel, tap the close icon
in the upper
right-hand corner. To minimize the on-screen keyboard or handwriting panel, tap the
minimize icon

Chapter 2 Using your C5m/F5m

in the upper right-hand corner.

Entering text and using the handwriting panel 32

Using the front panel buttons
As you become more familiar with your Tablet PC, you can customize the buttons on the
front panel. You can configure the buttons to start your favorite program, run a command,
or enter a key combination.
Function
button

A button

Button

Enter

Motion Tablet
Center button

Directional pad

Barcode reader
button

Primary

Secondary
(Function+button)

Function

Activates secondary function for
other buttons.

N/A

Enter

Makes a selection—equivalent to
the Enter key.

Windows button

Motion Tablet
Center button

Starts Motion Tablet Center.

Opens Windows Journal™

Directional pad

Moves the pointer or navigates
through documents. Equivalent
to arrow keys on a keyboard.

Left = Shift+Tab
Right = Tab
Up = Page Up
Down = Page Down

A button

User-programmable

Rotates the display orientation.

B button

Activates the barcode reader (if
installed).

Cancels the current task—
equivalent to the Esc key.

The directional pad orientation rotates to match the display orientation. To move the
pointer in a certain direction, press that direction on the pad regardless of orientation. For
example, “up” in landscape orientation becomes “left” in portrait orientation.
To configure the front panel buttons:
1. Open Motion Tablet Center.
2. Tap Tablet PC Settings.
3. In the Tablet PC Settings screen, tap the Buttons tab.

Chapter 2 Using your C5m/F5m

Using the front panel buttons 33

4. Select the primary or secondary orientation for which you want to change the button
settings from the Button settings for: drop-down list.
5. Select the button combination you want to change. The currently selected buttons
appear in red.
6. Tap Change.
7. Select the appropriate action for the button.
TIP:

You can configure different button settings for different orientations.

NOTE: To reset the buttons to their default values, tap the Reset button.

Connect an external monitor
To connect an external monitor to the C5m/F5m, you use theC5/F5-Series docking station,
which is sold separately.
To set up an external monitor:
1. Connect the monitor cable from the external monitor into theC5/F5-Series docking
station according to the C5/F5-Series Docking Station User’s Guide.
2. Plug in the external monitor and turn it on.
3. If necessary, install software and drivers for the monitor. See the manufacturer’s
documentation for more information.

Using the built-in microphones
You can use the built-in array microphones to record audio, dictate notes, and use voice
commands. The two microphones are used at the same time to optimize sound detection
for speech recognition and voice recording.

Using the cameras
Your C5m/F5m may include built-in web and documentation cameras.

Chapter 2 Using your C5m/F5m

Connect an external monitor 34

Using the web camera
The web camera is a 2MP camera that supports color images and streaming video. It’s
located on the front of your tablet. You can use the web camera for web-based video
communication. The web camera has a maximum resolution of 1280 x 1024 pixels.
If you’d like to use Skype™ with your web camera, you can access it by tapping the
Skype tile

on the Windows 8.1 Start screen.

Follow the on-screen instructions for using Skype or the web camera software of your
choice.

Using the documentation camera
Your C5m/F5m is equipped with an integrated 8MP auto-focus camera. You can use the
camera to take pictures and save them on the Tablet PC. The camera lens is on the back of
the unit.

SnapWorks™ by Motion®
The C5m/F5m includes an application called SnapWorks™ that enables you to shoot, save,
edit, email, print, and copy your photos.
Taking a photo with SnapWorks
1. Tap the camera icon

on the Windows taskbar to activate Motion SnapWorks.

2. Point your camera at the subject you want to photograph.
You can use the grid and center circle to help you line up your subject(s).
3. Tap the camera icon
take a picture.

Chapter 2 Using your C5m/F5m

on the right side of the screen or press the Camera button to

Using the cameras 35

To zoom in or out on your subject, use the zoom adjustment slider

on the left side of

the screen.
4. Your photo is saved and stored in the image storage location specified in the SnapWorks
settings. By default, this is the C:\Users\[your username]\Pictures directory.
5. If you want to take a photo with the web camera, tap the Flip icon

in the upper

right-hand corner of the screen.
After you take your photo, you can tap the Flip icon again to return to the
documentation camera viewfinder.
6. To activate the flash, press the flash icon

once if you want to use the flash for taking

all photos. Press the flash icon twice to initiate auto flash mode, which activates the flash
only when required by the ambient lighting conditions.
Configuring SnapWorks settings
1. Tap the Settings icon

in the upper left-hand corner of the screen.

The SnapWorks configuration screen is displayed.

Setting

Description

Camera Resolution

Change the resolution of your photos—High = 2048 × 1536
pixels; Med = 1024 x 768 pixels; Low = 640 x 480 pixels
(Note: These resolution values apply to the documentation
camera only.)

Image Storage

Specify the location where your photos are stored.

Default Saved
Image Type

Use to select the image format you want to use for your
photos.

GPS Stamp Visible

Tap On to include a GPS location stamp on your photo. You
can see the GPS stamp when you view your photo.

Time Stamp Visible

Tap On to include a time stamp on your photo.

Language

Select your preferred language for the SnapWorks interface.

Chapter 2 Using your C5m/F5m

Using the cameras 36

TIP:

Tap the Left Arrow icon

to return to the previous screen. Tap the Close icon

exit SnapWorks.
SnapWorks help
Tap the Help icon

to open the Key screen where you can view all SnapWorks™ icon

descriptions.

Editing a photo in SnapWorks
1. Tap the Gallery icon

in the upper left-hand corner of the screen to open the

directory where your photos are stored.
You’ll see the most recent photos you have taken.
2. Double-tap the photo you want to edit.
The photo opens and you’ll see two icons at the bottom left-hand corner of the screen
that you can tap to open the SnapWorks photo editing tools.
3. Tap the Adjust Image icon

to access editing tools to rotate, crop, or create a mirror

image of your photo.
You can also make contrast and brightness adjustments to your photo in this screen.
4. Tap the Annotate Image icon

to access editing tools for adding text, handwriting,

brush strokes, or highlighting part of your photo.
This screen also includes tools for drawing squares, circles, or arrows on your photo as
well as a color palette that enables you to change the color of your annotations.

Chapter 2 Using your C5m/F5m

Using the cameras 37

5. When you’re finished editing your photo, tap the Camera icon

in the upper left-

hand corner of the screen to return to the camera screen.
Sending, printing, and copying your photos
1. To send your photo via email, tap the Gallery icon

in the upper left-hand corner of

the screen to open the directory where your photos are stored.
2. Tap your photo once to select it, then tap the Send icon

You’ll see a pop-up window that tells you to choose a method to send your image.

3. Tap the Email icon

to send your photo as an email attachment.

4. Select the resolution of the image you want to email in the following pop-up window.
Your default email program opens and the photo you selected is attached.
5. Tap the Printer icon

to send your photo to a printer.

6. Select the resolution of the image you want to print in the following pop-up window.
The photo you selected is sent to the printer.
7. Tap the Copy icon

to copy your photo to the clipboard.

8. Select the resolution of the image you want to copy in the following pop-up window.
The photo you selected has been copied to the clipboard and you can paste it into the
application of your choice.
Documentation camera tips

• Hold the camera steady and give it a few seconds to focus.
• If your pen is tethered, ensure that the tether is not in front of the camera lens.
• Make sure you have adequate lighting to take your photo.

Chapter 2 Using your C5m/F5m

Using the cameras 38

Using the barcode scanner
Your C5m/F5m is available with an optional integrated 1D and 2D barcode scanner that you
can use to retrieve information from barcodes. Many applications use barcodes for asset
tracking, identification, and process controls.

Supported barcode types
The C5m/F5m barcode scanner supports several different types of barcodes—a minimum
set of barcodes is enabled at the factory.
The following symbologies are enabled by default:
• Aztec Code

• Code 128

• EAN-128

• EAN-UCC-CC-AB

• Code 39

• DataMatrix

• UPC-A

• UPC-E

• EAN-8

• EAN-13

• Interleaved 2 of 5

• PDF417

• Micro PDF417

• RSS-14

• RSS Limited
Other barcode types can be enabled by using EasySet software. To access EasySet, install it
by running setup.exe from C:\Motion\Software\EasySet.
To use the barcode scanner:
1. Open the application that you want to receive the barcode data and place the insertion
point in the appropriate field.
2. Aim the scanner lens at the barcode.
3. Press and release the B button on the front of the Tablet PC. Ensure that the scan beam
covers the entire barcode.

B button

Chapter 2 Using your C5m/F5m

Using the barcode scanner 39

If the scan was successful, the data will appear in the application and you will hear a chime
sound as confirmation.

Barcode scanner tips
• You will typically get the best scans if the lens is six to seven inches from the barcode.
• If you’re having trouble scanning a barcode, use two hands to steady the tablet while
you scan.

Using the battery
The C5m/F5m includes a high-capacity Lithium-ion battery that fits into the back of the
unit. Under normal conditions, you can run the tablet on battery power for over eight hours.
Battery life varies by configuration, applications in use, utilized features, and operating
conditions. Maximum battery capacity decreases with time and use. Motion battery life
estimates are based on MobileMark® 2012 performance testing.

DANGER: To avoid personal injury, handle the battery with care. Don’t open, puncture,
short, or expose it to fire or water. Keep the battery in an environment with ambient
temperature of less than 104°F (40°C). For example, don’t leave the battery in a closed car in
hot weather for an extended time. For more information, see the Safety and Regulatory
Guide packaged with the Tablet PC.

Checking tablet battery power
You can check the remaining battery power several ways:

• When the tablet is plugged in to an outlet, the battery gauge shows whether the battery
is fully charged (green) or charging (amber).

• From the Windows 8.1 Start screen, swipe from the right and the battery power indicator
is displayed on the screen.

• From the notification area in the Windows desktop, tap the power indicator, which
changes appearance depending upon whether the Tablet PC is running on battery
power or is plugged in.

Chapter 2 Using your C5m/F5m

Using the battery 40

The battery gauge is located on the front of the C5m/F5m Tablet PC as shown:
You can use the battery gauge on the front of the unit to monitor the status of the battery.

Battery gauge

When the tablet is plugged in, the lights on the gauge indicate the battery’s current level of
charge—from one amber light (less than 25% charged) to four green lights (between 75%
and 100% charged).
To check the remaining battery power while running on battery power:
1. Locate the battery gauge on the front of the tablet.
2. When the tablet is on battery power, the lights indicate:

• Four green lights: The battery is 75% to 100% charged.
• Three green lights: The battery is 50% to 75% charged.
• Two green lights: The battery is 25% to 50% charged.
• One green light: The battery is 25% charged.
• Flashing amber light: The battery is low and requires an immediate charge.
When the tablet is on AC power, the lights indicate:

• One amber light: The battery is less than 25% charged.
• Two amber lights: The battery is 25% to 50% charged.
• Three amber lights: The battery is 50% to 75% charged.
• Four amber lights: The battery is 75% charged.
• Four green lights: The battery is 100% charged.
To check the remaining battery power when the tablet is off:

• Press the button next to the battery gauge on the back of the battery.

Chapter 2 Using your C5m/F5m

Using the battery 41

The indicator lights show the remaining charge. Each light represents about 25% of
the total charge.

Press

To check the remaining battery power from the Windows® notification area:

• Tap the power indicator, which looks different depending on whether the tablet is
plugged in.
– If the tablet is plugged in, tap the plug icon

– If the tablet is on battery power, tap the battery icon

Chapter 2 Using your C5m/F5m

Using the battery 42

Removing and replacing the battery
Before you remove the battery, ensure that the tablet is plugged in, turned off, or in
Hibernate (page 17) or Sleep mode (page 16). If you’re hot-swapping the battery (page 43),
you can do so while the tablet is on and running on battery power.
To remove the battery:
1. With the back of the unit facing you, slide and hold the battery latch.
2. Insert your finger under the finger grip and remove the battery from the battery
compartment.
To replace the battery:
1. Place the tabbed end of the battery into the battery compartment.
2. Press the battery down until it locks into place.

Hot-swapping the battery
Changing a tablet battery while the tablet is in use and running on battery power is called
“hot-swapping.” You can hot-swap a battery only if you have a second charged battery to
replace the battery that is low on power.
While hot-swapping the battery, you will notice the following behaviors:

• The tablet’s display gets dimmer. Once the charged battery is in the tablet, the tablet’s
display brightens again.

• The battery gauge’s LED lights turn off. Once the charged battery is in the tablet, the LED
lights turn on again.

• The power button is disabled. (The power button is disabled at any time the tablet has
no battery and is not running on AC power through the power adapter.)

Important: You have one minute to hot-swap the battery. If you don’t insert a charged
battery within one minute, the tablet goes into Hibernate mode. If the tablet is in Sleep
mode and you don’t insert a battery within one minute, the tablet wakes up, then goes into
Hibernate mode.
To hot-swap the battery:
1. Remove the battery (page 43).
2. Insert the new battery (page 43).

Important: Use only Motion Computing C5/F5-Series batteries with the tablet.

Chapter 2 Using your C5m/F5m

Hot-swapping the battery 43

Long-term battery storage
Don’t store any batteries with a full charge; this can cause a permanent loss of charging
capacity. For long-term storage, ensure that the charge level is between 20% and 40% (two
contiguous LEDs illuminated), and remove the battery from the tablet. Check stored
batteries every 90 days to determine the charge status. If only one LED or no LED is
illuminated, recharge the batteries to a level between 20% and 40%.
For optimum care, store the battery in a cool, dry environment. Never expose the battery to
temperatures above 60ºC (140ºF).
NOTE: In storage, the batteries will self-discharge at a rate of 10% of the total capacity per month.

Disposing of used batteries
A Lithium-ion (Li-ion) battery should be disposed of at a hazardous materials recycling
center when it is no longer serviceable. Don’t throw it in a waste receptacle because the
battery could be deposited in a landfill.

Battery and power management tips
• To lengthen the battery’s usable life, use AC power when you can. The battery charges
automatically when the tablet runs on AC power.

• For optimal battery life, use AC power when using a USB device such as a DVD player or
external hard disk drive.

• When running on battery power, place the tablet in Hibernate or Sleep mode if you’re
going to leave it unattended for more than a few minutes.

• Remember that the display, processor, wireless cards, and accessories all draw power
from the battery, so adjust properties and disable unused accessories while running on
battery power.

• Condition your battery once a month. To condition it, run the tablet on battery power
until the battery’s charge level drops below 20%.

• When running on battery power, adjust the display to a dimmer setting.
• Turn off wireless devices when they aren’t being used. Open Motion Tablet Center, tap
Wireless Settings, and enable Airplane mode.

Using Mobile Broadband with GNSS
Use the information in this section to enable Mobile Broadband and the Mobile Broadband
GNSS receiver. Mobile Broadband access requires an account with a Mobile Broadband
network carrier. To use the GNSS receiver, you don’t need a network connection or an
account with a Mobile Broadband network carrier.

Chapter 2 Using your C5m/F5m

Using Mobile Broadband with GNSS 44

Enabling Mobile Broadband with GNSS
You can purchase a C5m/F5m Tablet PC with an optional embedded mobile broadband
module that enables you to connect to a variety of mobile broadband networks for sending
and receiving data wirelessly. You can typically use mobile broadband anywhere you can
use your mobile phone.
The mobile broadband module includes Global Navigation Satellite System (GNSS) support.
The GNSS receiver uses GPS and GLONASS satellites to determine the current location,
altitude, heading, and horizontal velocity of the C5m/F5m. You don’t need a network
connection or an account with a mobile broadband network carrier to use the GNSS
receiver. You can use it with your preferred mapping applications to find your current and
desired locations.
Before you can establish a Mobile Broadband connection or use the Mobile Broadband
GNSS receiver, you must ensure that Mobile Broadband with GNSS is enabled in Motion
Tablet Center. Open Motion Tablet Center, tap Power and ensure that the switch beside
Mobile Broadband is turned on.
NOTE: Before you can connect to a mobile broadband network, you must have an active account
with a cellular network provider and obtain a SIM card for mobile broadband access.

Configure Mobile Broadband
To set up Mobile Broadband:
1. Before inserting the SIM card, power the tablet on.
2. Enable mobile broadband:
a. Swipe from the right side of the screen and tap Settings.
b. From the Settings menu, tap the network icon

c. Slide the mobile broadband On/Off slider to On.
3. Tap (find more) under Mobile Broadband.
a. Select location and tap OK.
4. Select the desired network service provider.
a. Supported North America service providers: Sprint, AT&T, Rogers, Telus, Bell, Verizon
Wireless. For all other service providers, select Generic.
b. Supported International service providers: Vodafone, Telefonica, Orange, Telstra,
Swisscom. For all other service providers, select Generic.
c. If your desired network service provider or Generic isn’t listed, then the Mobile
broadband is already configured for your service provider. Skip to Insert SIM card.
5. Select the Connect automatically checkbox if you want to connect automatically in the
future.

Chapter 2 Using your C5m/F5m

Using Mobile Broadband with GNSS 45

6. Select the Allow data roaming checkbox if you want to roam automatically in the
future.
7. Tap Connect.
If prompted, enter the access point name (APN) or access string, the user name, and the
password. (You can find these in the information that came with the device or with your
mobile broadband service.)
8. Please wait while your settings are updated.
9. Select Close when prompted “The device has been removed.”
10.Swipe from the right side of the screen to close the Networks menu.
11.Swipe from the right side of the screen to close the Charms menu.
12.Wait for the Configuring mobile broadband device status window to complete with
Success. This may take a few minutes.
13.Shut down the Tablet PC.
Insert the SIM card:
1. With the Tablet PC powered off, locate the SIM card slot (See Using the SIM card slot on
page 53).
2. Insert the SIM card until it clicks, with the notched corner facing in (toward the tablet)
and the SIM card contacts down (toward the back of the tablet).
Connect to mobile broadband:
1. Power on the Tablet PC
2. Swipe from the right side of the screen and tap Settings.
3. From the Settings menu, tap the network icon

4. If you chose to connect automatically, mobile broadband will show Connected.
5. If you did not choose to connect automatically, tap the service provider name, select the
auto settings, and select Connect.
TIP:

To view options and settings for the mobile broadband network, press and hold your pen or
your finger on the network name until a square appears and then lift your pen or finger to
view the pop-up menu.
Disconnect from mobile broadband:
1. Swipe from the right side of the screen and tap Settings.
2. From the Settings menu, tap the network icon

3. Tap the service provider name (Connected) and select Disconnect.

Chapter 2 Using your C5m/F5m

Using Mobile Broadband with GNSS 46

Using the GPS receiver
If you purchased your C5m/F5m with the optional Mobile broadband with GPS module or
the optional discrete GPS module, your tablet has GPS capabilities. You can use GPS with
your preferred mapping application to find your current and destination locations.

Using the discrete GPS receiver with WAAS, EGNOS, and MSAS
The discrete GPS receiver uses satellites to provide the current location, altitude, heading,
and horizontal velocity of the tablet through Windows' Sensor Framework and a virtual
communications port. There is no user interface for the discrete GPS receiver. The discrete
GPS receiver is always on whenever the tablet is powered on. The virtual communications
port assigned to the discrete GPS receiver by Windows can be viewed in the Control Panel
System Device Manager.
NOTE: To use the discrete GPS receiver, you don’t need a network connection or an account with a
Mobile Broadband network carrier or service provider.

Using Bluetooth
You can use Bluetooth to connect to accessory devices or other computers. The devices can
communicate with each other when they are in range.
To access Windows 8.1 Bluetooth settings:
1. Swipe in from the right side of the screen and tap Search.
2. Type bluetooth in the search field and then tap Settings.
3. Make sure the Bluetooth device is discoverable according to the device manufacturer’s
instructions. When a Bluetooth device is discoverable, it’s visible to other Bluetooth
devices within range.
4. Tap Add Bluetooth device in the search results.
5. Follow the on-screen instructions
TIP:

To make your C5m/F5m visible to other devices, type bluetooth in the search field and then
tap Settings. Tap Change Bluetooth settings in the search results. In the Options tab,
select Allow Bluetooth devices to find this PC.

Using Wi-Fi
To connect to a wireless local area network:
1. Swipe from the right side of the display
2. Tap Settings.

Chapter 2 Using your C5m/F5m

Using the GPS receiver 47

3. Tap the Network icon

4. Tap the wireless network you want to connect to from the list of available wireless
networks that is displayed.
5. If you want to use this network on a regular basis and automatically connect to it when
it’s available, select Connect automatically.
6. Tap Connect and enter the network security key when prompted.

Using the fingerprint reader
You can use the fingerprint reader to log on to the tablet by scanning your fingerprint
instead of entering a password. This feature provides another level of security for the tablet.
Scan fingerprint

Fingerprint reader

If you use the fingerprint reader, you can avoid having to enter passwords for your
applications and websites. For example, instead of entering various passwords to your
different website accounts, you can use your fingerprint to serve as a master password that
works for all your accounts.
To set up a fingerprint password:
1. Start the Motion OmniPass™ application that you use to define and manage your
fingerprint.
2. Create an Omnipass user account (called enrolling the user). See page 50.
3. Replace passwords for sites by registering OmniPass credentials. After enrolling in
OmniPass, the next time you’re prompted for your password you can replace the
password with your OmniPass credentials. See page 51.
You can also use OmniPass to protect sensitive data stored on your Tablet PC and to
perform additional security measures. For details, see the OmniPass help.

Chapter 2 Using your C5m/F5m

Using the fingerprint reader 48

Starting OmniPass
OmniPass works in conjunction with the fingerprint reader to create and manage your
fingerprints. After enrolling as an OmniPass user, you use OmniPass to secure files,
applications, and websites by using a fingerprint swipe.
To start Motion OmniPass:
1. Locate the OmniPass Control Center tile

on the Windows 8.1 Start screen.

You may have to swipe to the left if you don’t see the tile initially.
OR
1. Tap the OmniPass icon

in the taskbar in the Windows desktop.

When you start the application for the first time, the Motion OmniPass application looks like
this:

Motion OmniPass Initial Start Up
After you’ve enrolled as an OmniPass user, the application opens the OmniPass Control
Center.

Chapter 2 Using your C5m/F5m

Using the fingerprint reader 49

Create an OmniPass user account
You can enroll as a new OmniPass user to register your fingerprint. Before you begin, read
the following tips.
Fingerprint reader tips

• For best results, use the Practice option to familiarize yourself with the fingerprint
reader before enrolling the first time.

• Be consistent. Hold your finger and scan at the same angle each time. For example, if you
enroll your finger with your hand open, hold your hand this way each time you scan.

• The scanner is bi-directional. You can move your finger from right to left or left to right.
• Read the prompts carefully and ensure that you wait for the prompt before you swipe.
• Swiping too quickly or too slowly can make a capture unsuccessful. Change the swipe
speed until you learn the speed that works best for you.

• When scanning, press hard enough to fully contact both the nickel-colored ring and the
sensor.

• Rub your fingers together to stimulate the natural skin oils so your fingerprint is easier to
detect. Conversely, wipe dirt or debris off your finger before scanning it so nothing
interferes with the scan.

• If you’re having trouble enrolling a specific finger, enroll a different finger. Enroll multiple
fingers in case one is injured.

• If you’re repeatedly having trouble getting a good scan, you may need to clean the
sensor. See Cleaning the fingerprint reader on page 62.
To enroll as a new OmniPass user:
1. If you haven’t already done so, Start OmniPass.
2. Tap Enroll New User.
3. Follow the instructions in the setup program. When prompted:
1. Supply your Windows® login user name and password.
2. Select Authentec Fingerprint Device.
3. Choose which finger you want to use as your fingerprint password and swipe your
finger as instructed.
4. Enroll a second fingerprint, which you can use if you injure your first finger.
Note: You can enroll another fingerprint at another time from the OmniPass Control
Center.
4. Back up your user profile to an external drive that you can store in a secure location in
the event that your user profile is corrupted or if your Tablet PC must be reimaged.

Chapter 2 Using your C5m/F5m

Using the fingerprint reader 50

Replace your passwords
Once you’ve enrolled in OmniPass, you can use your OmniPass credentials instead of your
password to log on to your accounts that require passwords. This is called password
replacement. You set up password replacement the next time you’re prompted for a
password. Instead of entering the password, you register your OmniPass credentials.
To register OmniPass credentials:
1. Open OmniPass
2. Tap the Password Wizard link in the left pane and follow the instructions.

Using WinMagic® SecureDoc™
WinMagic SecureDoc is an application that enables you to encrypt your drive. This
application is included with your C5m/F5m, but you have to enable it to implement drive
encryption.
To enable WinMagic SecureDoc:
1. From the Start menu, select All Programs > SecureDoc Disk Encryption > SecureDoc
Control Center.
The SecureDoc Control Center opens, where you can choose either Getting Started or
Advanced Mode.

2. Tap Getting Started to configure hard drive encryption on your Tablet PC.
Tap Quick Wizard to begin the configuration process.

Chapter 2 Using your C5m/F5m

Using WinMagic® SecureDoc™ 51

3. Follow the on-screen instructions.

4. After you have enabled encryption, reboot your Tablet PC, and manually restart
SecureDoc to complete the encryption process.
For more information about WinMagic SecureDoc, go to http://www.winmagic.com/
products/full-disk-encryption-for-windows.

Using the smart card reader (optional)
Your tablet may include the optional smart card reader located on the back of the tablet
next to the battery. This device uses smart card software to read information from the smart
card when the card is inserted into the reader.
The smart card is an ISO 7816 PC/SC compliant, contact type smart card reader/writer.
Depending on the smart card software you’re using:

• You may receive an acknowledgement when the smart card is fully engaged in the
reader.

• You may receive a prompt or be required to shut down the software before removing the
smart card.

• Some smart cards may require you to insert the smart card for authentication and then
remove the smart card when authentication is completed.

• Some smart cards may require keeping the card in the reader while the smart card
software is running.
To insert the smart card:
1. Place the smart card in front of the smart card reader opening with the metal contacts of
the embedded chip facing the back of the tablet.

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Using the smart card reader (optional) 52

2. Slide the smart card into the smart card reader until the card is firmly seated in the
reader.
To remove the smart card:
1. Depending on your smart card software, you may be required to shut down the smart
card software first before removing the card. With this type of software, removing the
smart card while the tablet is running can result in logging off or shutting down the
tablet.
2. Pull the card straight out of the reader.

Smart card
reader

Using the SIM card slot
The SIM card slot holds one Micro-3FF SIM card. You need to use a SIM card only if you’re
using mobile broadband on a GSM/UMTS/HSPA network. Contact your service provider for
additional information.
To insert a SIM card:
1. Turn off the tablet and remove the battery (page 43).
2. Locate the SIM slot door and open it.
Note: The SIM card slot and a diagnostic port are behind the SIM card slot door. The SIM
card slot is below the diagnostic port.
3. Place the SIM card label-side down on the battery tray. Ensure that the notch on the SIM
card is in the upper-right corner.

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Using the SIM card slot 53

4. Slide the SIM card into the SIM card slot until it clicks into place. You may need to use a
paper clip to push the SIM card all the way in.
To remove a SIM card:
1. Turn off the tablet and remove the battery (page 43).
2. Open the SIM card slot door.
3. Press the card in slightly until it pops out. You may need to use a paper clip to push the
SIM card in to release it.

Locating your serial number
You can locate the serial number for your C5m/F5m in these places:

• White label underneath the battery, which is located on the back of the tablet. The
number begins with “S/N.” To remove the battery, see Removing and replacing the
battery on page 43.

• Motion Tablet Center main screen
• BIOS setup utility

Backing up your system
To protect against loss or accidental deletion, schedule backups to occur automatically on a
regular basis. Windows 8.1 has a backup tool called File History that you can use to
configure what you want to backup and to schedule backups on a regular basis. You can
use File History to make automatic backup copies of your files onto an external hard disk or
network drive. It works with folders and files stored in your Windows libraries, which
include your Documents, Music, Photos, and Videos folders as well your Favorites and
Contacts and files on your Windows Desktop.
File History performs continuous incremental backups that allow you to save multiple
versions of a file or document. If you accidentally delete a file or need to revert to a previous
version of that file, you can easily step back through the various saved versions of that file in
order to locate the version that you need.
By default, File History makes hourly back-ups, but you can specify the frequency yourself,
choosing anything from 10 minutes to a single daily backup. You can also specify how long
you want File History to keep old versions of your files.
To schedule backups with File History:
1. Swipe in from the right edge of the screen and tap Search.
2. Type backup in the search box, tap Settings, and then choose Save backup copies of
your files with File History from the search results.

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Locating your serial number 54

3. The File History window opens and will display any external drives connected to your PC.
If you want to specify another location for your backups such as a network drive, tap
Select Drive in the left-hand panel.
4. Tap Advanced Settings to modify the way that File History works.

• Save copies of files—the default setting for backups is hourly back-ups, but you can
vary this period from 10 minutes to 24 hours.

• Size of offline cache—use this option to set a limit on the amount of disk space used
for backups.

• Keep saved versions—specify how long you want to keep old versions of your files.
5. Tap Turn on.
6. To restore files, tap Restore Personal Files in the File History window and follow the
instructions.

Restoring your system
Windows 8.1 includes specialized tools for restoring your system in case of issues or system
failure. This section covers:

• Creating a recovery image to use to restore your computer if necessary
• Using the recovery image to boot your system and easily access a number of recovery
and troubleshooting tools that you can use if you encounter any issues with your
Windows 8.1 installation

• Performing a System Restore

Creating a Windows 8.1 recovery drive
Once you’ve set up your C5m/F5m, you should create a recovery drive. A recovery drive will
allow you to boot your system and easily access a number of recovery and troubleshooting
tools that you can use if you encounter any issues with your Windows 8.1 installation.

Before you begin
You’ll need a 16GB USB flash drive.
NOTE: When you create a recovery drive, this will erase anything already stored on your USB flash
drive. You should transfer any important data to another storage device before creating a
USB recovery drive.

Create a USB recovery drive
To create a USB recovery drive:
1. Swipe in from the right edge of the screen and tap Search.
2. Type recovery in the search box, tap Settings, and then choose Create a recovery
drive from the search results.

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Restoring your system 55

3. Tap Yes when asked if you want to allow the following program to make changes to your
computer.
4. In the next window, leave the checkbox selected and then tap Next.
5. Follow the steps in the Recovery Drive wizard.
Microsoft’s website provides additional information about creating a Windows 8.1 USB
recovery drive:
http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive.

Using the Windows 8.1 recovery drive
If you have issues with your Windows 8.1 installation, you can boot from the recovery drive
you created to access recovery and troubleshooting tools.
NOTE: A Recovery Drive is bit specific—if you create a Recovery Drive in a 64-bit version of
Windows 8.1, you can't use that drive to boot up and repair a 32-bit version of Windows 8.1.
Likewise, you can't use a 32-bit Recovery Drive to boot up and repair a 64-bit system.
To use the recovery drive:
1. Insert the recovery drive in the USB port and power on your Tablet PC.
The Windows logo is displayed for few moments and you’ll then be prompted to choose
a keyboard layout. If you don’t see your keyboard layout on this first screen, tap the See
more keyboard layouts link until you find one that fits.
2. On the following screen, tap the Troubleshoot tile to access the tools on the recovery
drive.
Three tiles are displayed on the following screen: Refresh your PC, Reset your PC, and
Advanced options.
3. Tap Refresh your PC if you want to perform a fresh install of Windows 8.1.
If you select this option:

• Your files and personalization settings won’t change.
• Your PC settings will be changed back to their defaults.
• Apps from Windows Store will be kept.
• Apps you installed from disks or websites will be removed.
• A list of removed apps will be saved on your desktop.
4. Tap Reset your PC If you have backed up all of your data and you want to reinstall a
fresh copy of Windows 8.1. In this case, your system will return to the same condition it
was in when you started Windows 8.1 for the first time.
5. Tap Advanced options to access tools that you can use to recover your damaged
Windows system:

• System Restore—restores all system files and settings to the state they were in when
the last restore point was created. All your data will remain intact.

• System Image Recovery—select this option to use the Windows 8.1 recovery drive
you created to perform a complete restoration of your entire system. All your current

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Restoring your system 56

programs, system settings, and files will be replaced with the versions that were
current when you made the recovery image.

• Automatic Repair—this option scans your system and analyzes the various settings,
configuration options, and system files to find corrupt files or issues with
configuration settings. If it detects any of these problems, it automatically attempts
to fix them so that your system can boot normally.

• Command Prompt—use this tool to access the command line tools.
Note: This option is for advanced users only.
6. Select the option that best fits your needs and follow the instructions displayed on your
screen.

Using System Restore
System Restore is a recovery feature in Windows 8.1 includes that allows you to restore your
computer to a previous state. This is useful if you have issues with your Tablet PC and you
can’t determine the cause. Windows 8.1 automatically creates restore points whenever you
make changes to your system such as installing applications. These restore points include
crucial operating system files and certain parts of the registry that could be altered by the
pending change operation.
If you experience problems with your system, you can use these restore points to restore
your system to a previous state prior to changes being implemented. You can also create a
restore point manually before you make changes to your system.
To manually create a System Restore point:
1. Swipe in from the right edge of the screen and tap Search.
2. Type restore point in the search box, tap Settings, and then choose Create a restore
point from the search results.
The System Protection tab of the System Properties control panel is displayed.
3. Tap Create and name your restore point when prompted.
4. Tap Create.
The restore point creation process begins.
To use System Restore to restore your system:
1. Swipe in from the right edge of the screen and tap Search.
2. Type restore point in the search box, tap Settings, and then choose Create a restore
point from the search results.
The System Protection tab of the System Properties control panel is displayed.
3. To restore your computer, tap System Restore and the main screen for System Restore
opens. Tap Next and you’ll see a list of available restore points that you use to restore
your system.
4. Select the restore point you want to use and follow the instructions on the next screens.

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Restoring your system 57

Finding other software
For information about other software for your tablet, go to Motion Computing Accessories
and the Motion Computing Store. You will find links to software solutions for purchase as
well as free downloads from Motion Computing and its service partners.

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Finding other software 58

Caring for your C5m/F5m

Proper care and maintenance will keep your C5m/F5m Tablet PC working and in good
condition. For general information about care of the tablet and its components and
accessories, see the Safety and Regulatory Guide included with your Tablet PC.

WARNING: Follow the guidelines listed below when caring for your C5m/F5m Tablet PC
and its components. Improper use may damage the Tablet PC and its components and void
the warranty.

General care
• Protect the Tablet PC from exposure to extreme temperatures, shock, liquids, and strong
magnetic fields.

• Don’t place heavy objects on top of the Tablet PC.
• If you’re storing the tablet for a long time, unplug the power adapter and remove the
battery after partially discharging it.

• Don’t open the case. Opening the case will void your warranty.

Chapter 3 Caring for your C5m/F5m

Caring for the display
Follow these suggestions to keep your display clean:

• Clean fingerprints and smudges from the display surface by wiping it with the cloth
provided.

• If needed, use a cleaning solution recommended by Motion Computing to clean the
display. Spray the solution on a cloth then wipe the display. Never spray directly onto the
display surface and never use an abrasive cleaner.

• If liquid is spilled on the display, wipe it up immediately with a soft cloth.
• Use only the C5m/F5m pen to write on the display. Any other object could damage the
display surface.

• Protect the display surface from unnecessary contact by using a case when transporting
the Tablet PC.

• Cover the display with a protective display film.
• Avoid exposing the display to direct sunlight for long periods of time.
• If your tablet comes with a View Anywhere display, clean with any alcohol-based
product recommended for anti-reflective glass. Other cleaning products might leave a
residue.

• You can also purchase protective display films as well as protective cases from the
Motion Computing Accessories page.

Cleaning solutions
Motion Computing maintains a list of C5m/F5m chemical disinfectants and cleaning
products on its website.

WARNING: Don’t use any corrosive or abrasive cleaners to clean or disinfect the tablet.

Caring for the pen
If you use a pen with your tablet:

• Store the pen in the pen holder when not in use.
• Avoid storing the pen vertically on its tip. It can damage the pen-to-digitizer function.
• Keep the pen away from any liquid because the pen contains electronic components
that could be damaged when wet.

• In certain environments, particles or debris can stick to the pen tip or the Tablet PC
display. Make sure you wipe off the pen with a soft cloth to avoid scratching the display.

• Change the tips regularly, especially if you drop the pen onto a rough surface that could
damage the tip or embed debris in it. Damaged pen tips can scratch the display.
NOTE: To order pens or new pen tips, go to Motion Computing Accessories.

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Caring for the display 60

Replacing pen tips
Pen tips eventually wear down or get damaged, so the pen includes extra tips and a tool for
replacing them.
With typical use, you should change the pen tip every 90 days. If you use the pen in a dirty
or dusty environment, you should change the pen tip every 30 days. Particles can become
embedded in the pen tip and scratch the display.
To replace the pen tip:
1. Grasp the old tip with the replacement tool. Use the notch on the ring to grab the tip.
2. Pull the old tip out of the pen.
3. Insert a new tip, placing the flat end of the pen tip in first.
4. Apply slight pressure to push the tip in to place.

Cleaning in a healthcare environment
This section describes the cleaning procedures for the Tablet PC in a healthcare
environment.

Disinfecting procedures
You should periodically disinfect the tablet according to the institutional polices of surface
and equipment safety and cleanliness. Motion Computing has tested a variety of
antimicrobial solvents and information about specific products is available upon request.
According to the Centers for Disease Control and Prevention, “items that do not ordinarily
touch the patient or touch only intact skin aren’t involved in disease transmission, and
generally do not necessitate disinfection between uses on different patients”.1 We
recommend using an EPA-approved low-level disinfectant when general cleaning is
required. For a list of cleaning solutions tested by Motion Computing, see Cleaning
solutions on page 60.
If the tablet becomes soiled with blood or other body fluids, a hospital-approved low-level
disinfectant that is tuberculocidal/virucidal when used at recommended dilutions and
contact times can be used.
Visibly soiled areas should first be cleaned and then disinfected, or a detergent disinfectant
can be used. For disinfection, the cleaned areas should be moistened with the appropriate
germicide and allowed to air-dry.1

1. Centers for Disease Control and Prevention. “Sterilization or Disinfection of Medical Devices-General
Principles.” 2002.
(20 Sept. 2006).

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Cleaning in a healthcare environment 61

If the tablet is used with patients who are infected or colonized with vancomycin-resistant
enterococci or other drug-resistant microorganisms judged by the infection control
program (based on current state, regional, or national recommendations, to be of special or
clinical or epidemiologic significance or with highly virulent microorganisms such as Ebola
or Lassa), then the unit should be dedicated to one patient or patient cohort or subjected to
low-level cleaning between patient uses.1

Training and documentation considerations
All users of tablet computers in the healthcare environment should be provided with
training on proper cleaning procedures. Cleaning procedures should be added to the
institution's policies and procedures for infection prevention.

Cleaning the fingerprint reader
Under normal circumstances, you should clean the fingerprint reader once a month, or
whenever necessary.
To clean the fingerprint reader:
1. Shut down the tablet, unplug it, and remove the battery.
2. Lightly spray a cotton swab with household window cleaner.
3. Gently rub the sensor surface with the cotton swab, slowly rotating the swab so a new,
clean surface of the swab is constantly exposed to the sensor surface. Don’t allow
cleaner to drip or run down into the electronics around the sensor.
Don’t use bleach, solvents, or abrasives. Don’t spray or pour any liquid directly on the
sensor.
4. After cleaning, gently rub the surfaces again with a clean, dry cotton swab. Use a clean
swab each time you clean the sensor.

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Cleaning the fingerprint reader 62

Caring for the tablet battery
To maximize the performance of the battery, condition the battery once a month. To
condition it, run the tablet on battery power until the battery’s charge level drops below
20%. Then use AC power until it is fully charged.
You will receive a message if the tablet detects that the battery needs conditioning.
For more information about batteries, see Using the battery on page 40.

Traveling with your C5m/F5m Tablet PC
Use the following tips when you travel with your C5m/F5m Tablet PC:

• Put the Tablet PC in a case to protect the display. Motion Computing sells a variety of
cases for the C5m/F5m. You can purchase one at the Motion Computing Accessories
page.

• Store the pen in the pen holder located on the back side of the tablet handle.
• Pack the Tablet PC securely in a briefcase or hand-carried luggage and keep it separate
from toiletries, liquids, and food. Don’t pack it in checked luggage.

• Before extended use in the field or long trips away from AC power, adjust the power
properties to maximize battery conservation. See Power Settings on page 27.

• For international travel, use the appropriate adapters for your destination’s electrical
outlets. You don’t need to buy a voltage converter; the Motion AC adapter will
automatically adjust to different voltages.

• You may want to carry proof of ownership or a merchandise passport when traveling
internationally.

• Consult your insurance and credit card companies to learn about emergency travel
assistance in case your Tablet PC becomes lost or disabled.

• Don’t carry your tablet through a metal detector.
• Turn off the Tablet PC or place it in Hibernation mode for airplane takeoff and landing.
TIP:

Check with your airline for exact rules on using your Tablet PC and Wi-Fi while traveling. If
required, you can disable all of your wireless devices using Motion Tablet Center. To disable
the wireless devices, open Motion Tablet Center, tap Wireless Settings in the Tablet
screen, and tap the switch under Airplane mode to turn it on.

DANGER: Don’t transport Li-ion batteries in checked baggage. The baggage hold can get
very hot, which can cause the Li-ion battery to overheat and result in a possible explosion.
You can take up to two spare batteries in carry-on luggage, in addition to the one in the
unit. Transporting batteries in checked baggage or transporting more than two spare
batteries is a violation of federal transportation regulations.

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Caring for the tablet battery 63

Troubleshooting and
FAQs

Motion Computing Tablet PCs are thoroughly tested for performance and quality, but
occasionally issues can still occur. If you don’t find the information you’re looking for in this
section, go to Motion Computing Support.
NOTE: Enterprise users should contact their support organization for assistance with resolving
tablet, application, or connectivity issues.

Troubleshooting
Use the information in this section to identify and resolve common issues. If an issue has
more than one potential cause, the most common cause is listed first.

Power issues
The tablet doesn’t shut down

• An application might have stopped responding. Use Task Manager to manually stop the
application. Press Ctrl+Alt+Delete or press the Security button and select Task
Manager. You can also press and hold the power button
for five seconds to force
the tablet to shut down. However, this is not recommended.

• If the tablet doesn’t shut down after holding the power switch for five seconds, do the
following:
1. Remove the battery (see Removing and replacing the battery on page 43).
2. Unplug the power adapter.
3. Press the camera, security, and Motion Tablet Center buttons simultaneously.
The tablet won’t enter Hibernation mode

• Hibernation might not be enabled. Enable hibernation by adjusting the power button
behavior from Motion Tablet Center’s Power settings. See Power Settings on page 27.

Chapter 4 Troubleshooting and FAQs

The tablet doesn’t return from Hibernation mode while on battery power

• The battery might be depleted. Plug the Tablet PC’s power adapter into an AC outlet and
into the Tablet PC.
The power button is blinking but nothing is happening

• The tablet is in Sleep mode. Press the power button to wake up the tablet. To power off
the tablet completely, you can press and hold the power button for
about five
seconds. However, this is not recommended. Under normal conditions, power off the
Tablet PC by swiping from the right, tapping Settings, and then tapping the Power icon.
You should see three options: Sleep, Restart, and Shut down. Tapping Shut down will
turn off your PC.
The display goes black while the Tablet PC is still turned on

• The tablet might have turned off the display to save power. To restore the display, touch
the screen with your finger or the pen.

• The tablet might have gone into Sleep mode. Press and hold the power button

for

about one second.

• The tablet might have gone into low-battery Hibernation mode. In Hibernation mode,
the power status light is off. Plug the tablet in to AC power, then press and hold the
power button for about one second.

Battery issues
The battery doesn’t last very long (less than four hours)

• Hot or cold conditions can adversely affect the battery charge. Use AC power if you’re
operating the tablet in these conditions.

• Accessory devices such as a DVD player and applications that make heavy use of the
hard drive can drain the battery more quickly. Remove the accessory devices or use AC
power if possible.

• Condition the battery once a month by using the tablet on battery power and allowing
the battery charge to drop below 20% before connecting the battery to AC power.

• The battery may be weakening. Use a different battery if possible.
• For other battery optimizing tips, see Battery and power management tips on page 44.

Display issues
The display is too dim

• The display brightness may be set too low. Use Motion Tablet Center’s Power settings to
brighten the display. Open Motion Tablet Center, tap Power, then tap Advanced. Adjust
the display brightness slider to the desired level.
The display is unreadable or distorted

• The screen resolution and color quality may not be set correctly. Use Windows Display
Properties to reset the display settings. Swipe in from the right side of the screen and tap
Search.Type control panel in the search field. In Control Panel, select Display, tap

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Troubleshooting 65

Adjust resolution in the left pane change the resolution until the display appears
normal.

• The display driver may have been removed or become corrupted. Use Windows Device
Manager to reinstall the driver. Swipe in from the right side of the screen and tap Search.
Type driver in the search field, tap Settings, and select Update device driver from the
search results. In the Device Manager window, expand Display adapters. Select the
adapter and select Action > Update Driver Software. Follow the on-screen instructions.

Touch or pen issues
The Tablet PC doesn’t respond to the pen I’m using

• Use only the C5/F5-Series pen with the tablet. The Tablet PC doesn’t respond to other
digitizer pens, even Motion Computing pens for other models.
When I add an external display, touch input doesn’t appear on the desired display

• Configure touch settings on the desired display. Open Motion Tablet Center and tap
Tablet PC Settings. Tap the Display tab, then tap Setup next to next to Configure your
pen and touch displays. Tap Pen input or Touch input depending upon the type of
input you want to use on the display. Follow the on-screen instructions.

• To configure display options, open Motion Tablet Center and tap Tablet PC Settings.
Tap the Display tab, select the display you want to configure from the drop-down list
and then tap Calibrate. Tap Pen input or Touch input depending upon the type of
input you want to use on the display. Follow the on-screen instructions.
When I write, I inadvertently click the function button on the pen

• Try adjusting how you hold the pen. Avoid resting your finger on the function button.
You can also disable the function button. Open Motion Tablet Center and tap Pen and
Touch. Tap the Pen Options tab, and deselect the checkbox beside Use the pen button
as a right-click equivalent.
The pen function button doesn’t work

• You may not be pressing the button early enough. Try pressing and holding the pen
function button before you touch the pen to the display surface.

• The pen function button may be disabled. To enable it, open Motion Tablet Center and
tap Pen and Touch. Tap the Pen Options tab, and select the checkbox beside Use the
pen button as a right-click equivalent.
The eraser doesn’t work

• The eraser may not be enabled. To enable it, open Motion Tablet Center and tap Pen and
Touch. Tap the Pen Options tab, and select the checkbox beside Use the top of the pen
to erase ink (where available). The eraser works on digital ink only, not text.
On-screen instructions require me to press Enter or Esc, but I don’t have a keyboard

• Connect a keyboard to the tablet to continue.
The C5m/F5m responds to my finger but not my pen

• The tablet may be configured to ignore pen input. You can use Motion Tablet Center to
configure pen settings. Open Motion Tablet Center and tap Tablet PC Settings. Tap the
Display tab, then tap Setup next to next to Configure your pen and touch displays.
Tap Pen input and follow the on-screen instructions.

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Troubleshooting 66

The C5m/F5m tablet is too sensitive to touch

• Consider changing a touch setting so that you have to double-tap the display to enable
touch. Open Motion Tablet Center and tap Touch Settings. Select the option DoubleTap Mode under Touch/Pen Arbitration.
The pointer on the screen doesn’t align with the pen

• The pen may need to be calibrated. Open Motion Tablet Center and tap Tablet PC
Settings. Tap the Display tab and tap Setup beside Configure your pen and touch
displays. Follow the on-screen instructions.

Ports and connectors issues
The tablet doesn’t recognize the USB device

• Windows may take a short time to recognize the USB device. Wait a few moments to see
if the device is recognized.

• The device may not be connected properly. Check the connection and ensure that it’s
inserted properly into the USB port.

• The correct driver might not be included with Windows 8.1. Check the USB device
manufacturer’s website for a current driver.
The C5m/F5m is in its dock, but the tablet doesn’t recognize any accessory devices,
such as the external disk drive or monitor

• The C5m/F5m may not be fully seated in the dock. Remove it from the dock and then
replace it.

Network issues
The wireless adapter keeps connecting even when I don’t want it to

• Disable the desired wireless adapter from Motion Tablet Center. Open Motion Tablet
Center, Tap Wireless Settings in the Tablet screen. The Windows Networks menu opens.
Tap the wireless network you want to disable and tap Disconnect.
I can’t connect to a wired Ethernet network

• To connect to an Ethernet network, your C5m/F5m must be connected to a docking
station. The Ethernet port for the C5m/F5m is located on the dock.

• The connection to the dock may be loose. Remove the Ethernet cable and reconnect it.
• The Ethernet network may be experiencing problems. Check with your System
Administrator to determine the status of the network.

• Replace the Ethernet cable.

Wi-Fi issues
I can’t connect to a Wi-Fi network

• Wireless communication may not be turned on. To turn on wireless communication,
swipe in from the right edge of the screen, tap Settings, and then tap Change PC

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Troubleshooting 67

settings. Tap Wireless, and then make sure Airplane mode is set to Off and your wireless
device is set to On.

• Your Tablet PC may be too far from the wireless router or access point. Move your tablet
closer to the router or access point.

• Your C5m/F5m may not have located a Wi-Fi network. Open Motion Tablet Center, Tap
Wireless Settings in the Tablet screen. The Windows The list of available wireless
networks is displayed in the Wi-Fi section.

• You may not have access to the network. Obtain a user name and password from your
System Administrator.

• Your tablet’s security settings may prevent a connection. For example, the network may
not be broadcasting the network name (SSID) or encryption may be required. Check
with your System Administrator.

Bluetooth issues
I can’t connect to a Bluetooth network

• Ensure that Bluetooth is enabled. Open Motion Tablet Center, and tap Power. Ensure
that the switch beside Bluetooth is set to On.

• Swipe in from the right side of the screen and tap Search. Type bluetooth in the search
field and then tap Settings.Tap Add Bluetooth device in the search results. Follow the
on-screen instructions.

• Your Bluetooth device is out of range. The Bluetooth devices are designed for shortrange communication and can connect at distances up to 33 feet (10 meters).
No other Bluetooth device can detect the C5m/F5m tablet

• To make your C5m/F5m visible to other devices, type bluetooth in the search field and
then tap Settings. Tap Change Bluetooth settings in the search results. In the Options
tab, select Allow Bluetooth devices to find this PC.
I tried to pair my Bluetooth device several times but it isn’t detected:

• Ensure that the Bluetooth device you’re adding is discoverable. See the device’s
manufacturer’s instructions for more information.

• Ensure that the Bluetooth device battery is charged.
• If the tablet still can’t detect the Bluetooth device, contact the device manufacturer for
assistance.

Chapter 4 Troubleshooting and FAQs

Troubleshooting 68

Bluetooth wireless tips
Motion Computing and its Bluetooth partners have worked to ensure a positive experience
with this technology and to ensure Bluetooth interoperability. In doing so, we have found
the following issues:

• Interference—If you’re running Bluetooth and Wi-Fi at the same time, interference can
affect the Bluetooth performance. This is most noticeable if:
– You try to transfer large amounts of data, such as with file transfers
– Several Bluetooth devices are operating in an office simultaneously

• Speech Recognition—Bluetooth audio has not been fully developed for speech
recognition. Therefore, for speech recognition, we recommend that you not use a
Bluetooth wireless headset.

• Disconnection—Some Bluetooth devices will disconnect when they go into powersaving mode. Most devices will automatically reconnect when they become active again.

• Incompatible drivers—If you attempt to install other wireless headset or other audio
drivers (such as Bluetooth or USB) over the Tablet PC audio drivers, a malfunction of the
Tablet PC audio system may occur because the drivers may not be compatible.

• Interoperability—If you’re having issues with interoperability of Bluetooth devices,
contact the manufacturer of your Bluetooth device and check its compatibility with the
Bluetooth software installed on your Tablet PC.

• Security—Bluetooth devices use a passkey to create a secure connection between the
Tablet PC and the Bluetooth device. Although the passkey exchange helps to secure
your data, Bluetooth wireless technology shouldn’t be considered completely secure.

Mobile broadband with GNSS issues
I can’t connect to a mobile broadband network

• Mobile broadband is only available if you purchased your C5m/F5m with the optional
Mobile Broadband with GPS module.

• A mobile broadband network requires you to have a data plan from a cellular network
provider.

• You will need a SIM card from your network provider. See Using the SIM card slot on
page 53. The SIM card contains your account information.

• Ensure that Mobile Broadband is enabled. Open Motion Tablet Center, and tap Power.
Ensure that the switch beside Mobile Broadband is set to On.
I changed my SIM card and now I can’t connect to my mobile broadband network

• The tablet should be shut down when changing or inserting the SIM card. Restart the
tablet to enable the SIM card.
The GPS doesn’t work

• The GPS receiver is only available if you purchased your C5m/F5m with the optional
Mobile Broadband with GPS module.

• The GPS navigation or mapping application you are using must be able to handle
standard NMEA GPS information.

Chapter 4 Troubleshooting and FAQs

Troubleshooting 69

Audio issues
No sound is coming from the built-in speakers

• The volume may be set too low or muted. Swipe from the right side of the screen, tap the
volume icon

, and adjust the slider to raise the volume.

No sound is coming from the built-in speakers or external speakers

• The integrated audio components may have been overwritten. If you install a third-party
audio device (such as a USB or Bluetooth device), the integrated audio may stop
working. If this happens, reinstall the audio drivers. After you install these, if you still have
issues with volume, contact your System Administrator or service provider.

System issues
I forgot my BIOS password and can’t access my tablet

• You can enter several incorrect passwords before the BIOS temporarily locks the system.
You can try again by restarting the system. If you still can’t log on, contact your System
Administrator.
The tablet seems to be operating slower than usual

• Reboot your Tablet PC.
• The solid state drive (SSD) may be full or nearly full. You can free up space on your drive.
Swipe in from the right and tap Search. Type disk cleanup, tap Settings, and select
Free up disk space by deleting unnecessary files.

• Unlike traditional hard drives, SSD drives, such the one installed in C5m/F5m, see no
performance benefit from traditional HDD defragmentation tools. Using these tools
simply adds unnecessary wear to the SSD. It is recommended that you disable any
automatic or scheduled defragmentation utilities on your tablet.
I want to make my tablet run faster

• Change the Power plan to High Performance by using the Power settings in the Motion
Tablet Center (see Power Settings on page 27).

Frequently asked questions
How can I make the battery charge last longer?

• By default, the power plan for the C5m/F5m is a balance between optimal performance
and a long battery charge. If you want the tablet to run longer between charges, use the
Power saver power plan. Open Motion Tablet Center, tap Power, and select Power
Saver from the drop-down list next to Choose a power plan.

• Set the display to the dimmest level you’re comfortable with. Open Motion Tablet
Center, tap Power, tap Advanced, and adjust the brightness slider to a dimmer level.

• Turn off power for unused devices. To disable devices, open Motion Tablet Center, tap
Power, and turn off the devices you don’t need.

• Stop unnecessary background applications and processes.

Chapter 4 Troubleshooting and FAQs

Frequently asked questions 70

How do I know if the tablet is charging when I plug it in to a power adapter?

• The battery gauge button on the front of the tablet is amber when the tablet is charging.
How do I check the battery charge when I’m running on the battery?

• The battery gauge on the front of the tablet shows the level of battery charge. The
number of lights indicate the level of charge where four green lights indicate a full
charge and one green light indicates that about 20% charge is remaining. If the lights are
flashing amber, the battery is low and requires immediate charging.
How do I clean the display screen?

• To clean the display screen, wipe it with a soft cloth. Don’t spray cleaners, pour any
liquid, or wipe any abrasive cleaner on the screen or any surface of the Tablet PC. Don’t
use tissues or paper towels to clean the screen. They contain wood fibers that may
scratch the surface.

• Motion Computing maintains a list of C5m/F5m chemical disinfectants and cleaning
products on its website.
How do I clean the View Anywhere display screen?

• To clean the View Anywhere display screen, wipe it with a soft cloth. If needed, clean
with any alcohol-based product recommended for use on anti-reflective glass. Other
cleaning products may leave a residue. Don’t spray cleaners, spray or pour any liquid, nor
wipe any abrasive cleaner on the screen nor any surface of the unit. Don’t use tissues or
paper towels to clean the screen. They contain wood fibers and may scratch the surface.
Will scratches affect the performance of the display or digitizer?

• Our testing has not found appreciable loss of performance on a scratched display.
How sensitive is the screen to various elements?

• As with any computer or electronic device, you should protect the Tablet PC from liquids,
dirt and sand, other contaminants, and extreme heat.
Will any monitor, USB device, keyboard, or mouse work with the C5m/F5m?

• If the device has a driver for Windows, it will work with the Tablet PC. For a list of
products that have been tested for Windows 8.1, check the Microsoft website.
How do I adjust the Tablet PC for left-handed use?

• Change where menus appear on the screen by indicating which hand you write with by
using the Tablet PC settings in the Motion Tablet Center (see Tablet PC settings on
page 24).
How can I stop the display screen from rotating automatically?

• You can adjust the order in which your screen rotates in Control Panel. Open Control
Panel, select Display and tap Screen Resolution. Deselect the checkbox beside Allow
the screen to auto-rotate then tap Apply.

• Swipe in from the right side of the screen. Tap Settings. Tap the Screen Lock icon above
the brightness slider to toggle rotation lock.

Chapter 4 Troubleshooting and FAQs

Frequently asked questions 71

What do I need to use the Tablet PC in another country?

• You will need a travel plug adapter, which you can find in airports and travel stores. You
don’t need to buy a voltage converter; the Motion AC adapter will automatically adjust
to different voltages.
Where can I learn more about my C5m/F5m?

• To learn more about the C5m/F5m, check out our training tutorials and knowledge base
articles. Motion Computing also offers corporate training classes.
Can I recycle my old computer?

• Yes. Motion Computing has a recycling program that allows free return of all Motionbranded products and non-Motion-branded electronics with the purchase of a similar
Motion tablet for processing and disposal in an environmentally safe manner. For details,
go to Motion Computing recycling program.

Chapter 4 Troubleshooting and FAQs

Frequently asked questions 72

Index

A button 11
Absolute Computrace® 8
amber light 71
amber lights 41
audio
drivers 70

C5m/F5m
getting started 14
optional features 7
optional setup tasks 17
overview 9
specifications 6
camera
documentation 12
help 37
settings 36
cameras 34
care and maintenance
display 60
fingerprint reader 62
general care 59
pen 60
replacing pen tips 61
checking battery status 40
cleaning
display 60
fingerprint reader 62
compass 29
conditioning the battery 63
connecting
display monitor 18
docking station 18
Corning Gorilla glass 6
Ctrl+Alt+Del 10
customizing buttons 24, 33

B
B button 11
backing up your system 54
File History 54
Barcode scanner (optional) 10
battery 12
checking status 40, 71
gauge 11, 14, 41
health 63
hot swapping 43
optimizing 44, 70
status light 41
swapping 43
tips 44
using 40–44
battery door latch 13
battery gauge light 12
BIOS
troubleshooting password 70
blinking lights 41
blinking power button 65
Bluetooth 47
add a device 15
discovery 68
enable 15
set up 15
tips 69
troubleshooting 68
brightness
adjust 28
buttons
configuring 24, 33
functions 33

Index

D
directional pad 11, 33
disable unused devices 27
discrete GPS with WAAS, EGNOS, and
MSAS 7
display
care and cleaning 60
connecting external 18
orientation 71
scratch resistance 6
scratches 71
troubleshooting 65–66
turning off automatic rotation 71
disposing of used batteries 44
docking connector 11

docking guide 13
docking station 18
documentation camera 35
downloads, free 58

E
Enter button 11
eraser
use top of pen as 23
external monitor 34

F
fan cover 12
features
optional 7
Fingerprint reader 10
fingerprint reader 48
set up password 48
tips 50
five-way directional controller 33
flashing lights 41
flicks settings 23
free downloads 58
front panel buttons
configuring 24, 33
front panel light 41
Function button 11
about 33

G
Gorilla glass 6
GPS receiver 47
discrete GPS receiver with WAAS, EGNOS, and MSAS 47
troubleshooting 69
green lights 41

H
handwriting panel 31
hibernate 17, 64
hot swapping battery 43

I
indicator light 41
integrated microphones 34

K
keyboard
Windows 8 on-screen 31

Index

Know Your Motion Tablet 21, 30
Accessories 30
Documentation 30
Getting Started 30
Support 30
Knowledge Base 72

L
LCD
View Anywhere 8
left- or right-handed options 25
left-handedness 71
Location Services 29
lock and unlock the Tablet PC 16

M
Microphones 11
microphones
using 34
mobile broadband
connecting to 26
mobile broadband with GNSS
configuring 45
enabling 45
troubleshooting 69
using 44
mobile broadband with GNSS (optional)
set up 15
Motion Computing applications
Know Your Motion Tablet 30
Motion Tablet Center 21
Motion Computing Support 64
Motion Optimized power plan 27
Motion Tablet Center 21
Advanced settings, Power 28
Advanced settings, Tablet 26
button 33
Compass 29
flicks settings 23
Location Services 29
pen and touch settings 22
power settings 27
sensors settings 29
Show Map 30
Tablet PC settings 24
tablet settings 22
touch settings 23, 25
using 21
Wireless settings 25, 26
Motion Tablet Center button 11

O
OmniPass
create a user account 50
enroll as a new OmniPass user 50
set up a fingerprint password 48
starting 49
optimization
power plan 27
optional features 7, 9
Absolute Computrace® 8
mobile broadband with GPS 7
security 7
TPM 8
View Anywhere display 8

P
Page Down 33
Page Up 33
password replacement
about 51
Pen 13
pen
care and maintenance 60
tether 17
troubleshooting 66
pen and touch display
configure 24, 66
pen and touch settings 22
pen bay 12
pen tether attach point 12
power adapter
port 10
Power adapter port 10
power button
blinking 65
change behavior 28
power plan
change 27
create 28
customize 28
Motion Optimized 27
Power Saver 70
power settings 27

R
rear camera lens (optional) 12
rear camera light (optional) 12

Index

recovery drive
creating 55
refresh your PC 56
reset your PC 56
using 56
using a Windows 8 recovery drive 56
recovery image 17
recycle old computer 72
refresh your PC 56
removing the battery 43
replacing pen tips 61
replacing the battery 43
reset your PC 56
restoring your system 55
creating a Windows 8 recovery drive
55
using system restore 57
using the Windows 8 recovery drive
56
rotating the display 71

S
scratch resistance 6
scratches 71
screen
orientation 24
rotation 24
security 7
Security button 10
sensor settings 29
Compass 29
Location Services 29
Show Map 30
serial number 54
setting up
docking station 18
external monitor 18
the tablet PC 14
Shift+Tab 33
Show Map 30
shut down 65
SIM card slot 13, 53
Skype™ 35
sleep 17
Sleep mode 16
smart card reader (optional) 13, 52

SnapWorks™ by Motion® 35
configuring settings 36
copying a photo 38
editing a photo 37
help 37
printing a photo 38
sending a photo 38
taking a photo 35
software solutions 58
speaker 12
specifications 6
status light 41
swapping batteries 43
System Restore 57

troubleshooting
audio issues 70
battery 65
battery issues 65
bluetooth issues 68
input 66
mobile broadband with GPS 69
network issues 67
ports and connectors issues 67
power issues 64
system issues 70
touch or pen issues 66
Wi-Fi issues 67

U
T
Tab key 33
tablet PC
optional features 7
software 58
specifications 6
training tutorials 72
Tablet PC settings 24
tablet settings 22
taking a photo 35
text
entering 31
touch
pointer, adjusting 23
pointer, show or hide 23
troubleshooting 66
touch settings 23, 25
touchscreen display 11
TPM 8
training classes
corporate 72
training tutorials 72
traveling with your tablet PC 63

Index

USB port 10
troubleshooting 67
using
microphones 34
using a Windows 8 recovery drive 56

V
View Anywhere display 8

W
web camera 35
indicator light 11
web camera (optional) 11
Wi-Fi
set up 14
using 47
Windows Power Options 28
Windows® button 10
WinMagic® SecureDoc™ 7, 51
wireless
connecting to 26
wireless network
connect to 14
wireless settings 25

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Motion Computing C5M Windows 8 1 Users Guide C5m/F5m Tablet PC CFT 004 User’s

F5m - Windows 8.1 - User’s Guide C5mF5mWin81_EN Free User Guide for Motion Tablet and eReader, Manual

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