Motion Computing C5M Windows 8 1 Users Guide C5m/F5m Tablet PC CFT 004 User’s

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C5m/F5m Tablet PC

Model CFT-004

User’s Guide

© 2015 Motion Computing, Inc. All rights reserved.

This document contains information protected by

copyright. No part of this document may be

reproduced in any form without written consent from

Motion.

The information in this document is provided “as is”

and is subject to change without notice. Motion is not

liable for errors or omissions in this document.

Motion, Motion Computing, View Anywhere, and

QuickNav are trademarks or registered trademarks of

Motion Computing, Inc. in the U.S.A. and other

countries.

Acrobat is a registered trademark of Adobe Systems

Incorporated.

Bluetooth is a registered trademark owned by the

Bluetooth SIG, Inc., U.S.A. and licensed to Motion

Computing, Inc.

Intel, Intel Atom, Core, vPro, and Centrino are

trademarks or registered trademarks of Intel

Corporation or its subsidiaries in the United States and

other countries.

Computrace is a registered trademark of Absolute

Software Corp.

OmniPass is a trademark of Softex, Inc.

Realtek is a trademark of Realtek Semiconductor

Corporation.

Watcher and Skylight are registered trademarks of

Netgear.

Microsoft, Windows, and Windows Journal are

trademarks or registered trademarks of Microsoft

Corporation in the United States and/or other

countries.

Qualcomm, Gobi, and Gobi 5000 are trademarks or

registered trademarks of Qualcomm Incorporated.

Wi-Fi is a registered trademark of the Wi-Fi Alliance.

HDMI, the HDMI logo, and High-Definition Multimedia

Interface are trademarks of HDMI Licensing LLC in the

United States and other countries.

AMI and AMI Aptio are trademarks of American

Megatrends, Inc.

End users may not loan, rent, lease, lend, or otherwise

transfer the CDs or DVDs provided for recovery

purposes to another user, except as permitted in the

End User License Agreement for such product.

This product incorporates copy protection technology

that is protected by U.S. and foreign patents, including

patent numbers 5,315,448 and 6,836,549, and other

intellectual property rights. The use of Macrovision's

copy protection technology in the product must be

authorized by Macrovision. Reverse engineering or

disassembly is prohibited.

Motion Computing, Inc. has made every effort to

identify trademarked properties and owners on this

page. All brands and product names used in this

document are for identification purposes only and

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respective companies.

The warranties for Motion products are set forth in the

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The Motion Computing products and services may be

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Additional patents may also be pending. For more

information, see

www.motioncomputing.com/us/legal/patents

The end user may access only one operating system

language version.

L'utilisateur final ne peut accéder qu'à une seule

version linguistique du système d'exploitation.

Der Endbenutzer darf nur auf eine Sprachversion des

Betriebssystems zugreifen.

De eindgebruiker heeft slechts toegang tot één

taalversie van het besturingssysteem.

L'utente finale può accedere a una sola lingua del

sistema operativo.

El usuario final sólo podrá acceder a una versión de

idioma del sistema operativo.

Loppukäyttäjä voi käyttää vain yhtä

käyttöjärjestelmän kieliversiota.

Användaren har endast tillgång till en språkversion av

operativsystemet.

Slutbrugeren har kun adgang til ét af

operativsystemets sprogversioner.

Sluttbruker kan aksessere kun én av

operativsystemets språkversjoner.

O utilizador final pode alcançar somente uma versão

de língua do sistema de exploração.

O usuário final pode acessar apenas uma versão de

idioma do sistema operacional.

Model CFT-004

PN 024-02-0519-A00

Contents iii

Contents

Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Optional features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Mobile broadband with GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Discrete GPS with WAAS, EGNOS, and MSAS (optional) . . . . . . . . . . . . . . . . . . . . . . . . 7

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

View Anywhere display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Other optional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Overview of the C5m/F5m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Top side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Where to begin with your C5m/F5m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Step 1: Power up the tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Step 2: Connect to a wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Getting familiar with your C5m/F5m Tablet PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

When you take a break . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Optional setup tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Create a recovery image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Attach the pen tether . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connect the tablet to a docking station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connect the tablet to a display monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

For more information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Chapter 2 Using your C5m/F5m . . . . . . . . . . . . . . . . . . . .20

Motion Computing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Motion Tablet Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Tablet settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Power Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Sensors Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Know Your Motion Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Entering text and using the handwriting panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the Windows 8.1 on-screen keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the Windows 8.1 handwriting panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the front panel buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Connect an external monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using the built-in microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using the cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using the web camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the documentation camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the barcode scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents iv

Supported barcode types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Barcode scanner tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Using the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Checking tablet battery power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Removing and replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Hot-swapping the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Long-term battery storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Disposing of used batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Battery and power management tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using Mobile Broadband with GNSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Enabling Mobile Broadband with GNSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Configure Mobile Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using the GPS receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using the discrete GPS receiver with WAAS, EGNOS, and MSAS . . . . . . . . . . . . . . . 47

Using Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using the fingerprint reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Starting OmniPass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Create an OmniPass user account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Replace your passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using WinMagic® SecureDoc™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using the smart card reader (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using the SIM card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Locating your serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Backing up your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Restoring your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Creating a Windows 8.1 recovery drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using the Windows 8.1 recovery drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using System Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Finding other software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 3 Caring for your C5m/F5m . . . . . . . . . . . . . . . .59

General care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Caring for the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Cleaning solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Caring for the pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Replacing pen tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Cleaning in a healthcare environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Disinfecting procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Training and documentation considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Cleaning the fingerprint reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Caring for the tablet battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Traveling with your C5m/F5m Tablet PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Chapter 4 Troubleshooting and FAQs. . . . . . . . . . . . . . .64

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Power issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Battery issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Contents v

Display issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Touch or pen issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Ports and connectors issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Network issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Audio issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

System issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Frequently asked questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Chapter 1 Getting Started 6

Getting Started 1

The Motion® C5m/F5m Tablet PCs are rugged, powerful, and provide robust computing

power and a variety of integrated features to enable any mobile workflow.

The C5m/F5m Tablet PCs include these features:

•Intel® Core™ i3, i5, or i7 vPro™ Processors (i7 Processor includes Intel vPro™ technology)

•Windows® 8.1 Pro

•DDR3L 1600MHz SDRAM memory

•m.2 Solid State Drive (SSD)

•USB 3.0 port

•Meets MIL-STD-810G and IP54 rated—water-, dust-, and splash-resistant

•Rubberized for shock dampening and magnesium-alloy internal frame

•Corning® Gorilla® Glass for increased display damage resistance

•Rotation: 0°, 90°, 270°

•Dual input—digitizer pen and capacitive 10-point touch

•10.4” XGA (1024 x 768) standard display or View Anywhere® display* with TFT AFFS+ LED

Backlight

•Intel Display Power Saving Technology (DPST)

•Hot-swappable battery

•EEE 802.11ac Wi-Fi® plus Bluetooth® 4.0

•Integrated mobile broadband (Qualcomm® Gobi™ technology 4G XLTE Mobile

Broadband) with either GNSS or U-Blox 6 GPS*

•Integrated 2MP web camera and 8MP documentation camera*

•Integrated fingerprint reader with OmniPass software

•Integrated 1D/2D barcode reader*

•Smart card reader*; ISO 7816 PC/SC compliant, EMV2 2000 Level 1

•TCG Trusted Platform Module (TPM) 1.2 for hardware-based security and optional

Absolute Computrace®

•WinMagic® SecureDoc™ (single-user license)

* Optional features are available when you purchase your tablet.

Chapter 1 Getting Started Optional features 7

Optional features

This section describes the optional features available when you purchase your C5m/F5m.

Mobile broadband with GPS

You can purchase a C5m/F5m Tablet PC with an optional embedded mobile broadband

module that enables you to connect to a variety of mobile broadband networks for sending

and receiving data wirelessly. You can typically use mobile broadband anywhere you can

use your mobile phone. Mobile broadband is based on cellular network technology, so you

can use it in more places than other localized wireless technologies.

The mobile broadband module includes Global Navigation Satellite System (GNSS) support.

The GNSS receiver uses GPS and GLONASS satellites to determine the current location,

altitude, heading, and horizontal velocity of the C5m/F5m. You don’t need a network

connection or an account with a mobile broadband network carrier to use the GNSS

receiver. You can use it with your preferred mapping applications to find your current and

desired locations.

For information on setting up mobile broadband, see Using Mobile Broadband with GNSS

on page 44.

Discrete GPS with WAAS, EGNOS, and MSAS (optional)

Your tablet may have an embedded discrete Global Positioning System (GPS) module that

supports the Wide Area Augmentation System (WAAS) for improved accuracy in the United

States; European Geostationary Navigation Overlay Service (EGNOS) for improved accuracy

in Europe; and Multi-functional Satellite Augmentation System (MSAS) for improved

accuracy in Japan. The augmentation feature uses signals from geostationary satellites to

improve on the reliability and accuracy of the signals from the GPS satellites. The proper

Augmentation system will be detected based on your location. No special selection is

required. You don’t need a network connection or an account with a mobile broadband

network carrier to use the augmented GPS receiver. You can use it with your preferred

mapping applications to find your current and desired locations.

Security

Your C5m/F5m includes several features that you can use to enhance the security of your

data and serve as the foundation for complementary security technologies. The core

security features include a built-in fingerprint reader, password-protected BIOS, networking

control, Trusted Platform Module (TPM) 1.2, and optional Computrace® Complete tracking

software.

WinMagic® SecureDoc™

WinMagic SecureDoc is an application that you can use to encrypt your hard drive. This

application is included with your C5m/F5m Tablet PC and must be enabled to activate. For

additional information, Using WinMagic® SecureDoc™ on page 51.

Chapter 1 Getting Started Optional features 8

TPM

With the built-in TPM and Infineon Security Platform Tools, you can create and manage

digital certificates, user and device authentication, full disk data encryption, and restricted

network access. These features are most commonly used by enterprises and enabled by the

system administrator. To download and install TPM, go to go to http://

www.motioncomputing.com/us/support/downloads, select your Tablet PC model and

operating system, and then tap Show Results. Scroll down to the Trusted Platform

Module (TPM) Software section and select the download link.

Absolute Computrace®

The C5m/F5m Tablet PC can be purchased with the optional Absolute Computrace®, which

offers enhanced data protection, improved IT asset management, and managed computer

theft recovery. With Computrace, organizations can track, manage, and secure their entire

computer fleet—including remote and mobile devices—on or off the network.

View Anywhere display

The View Anywhere display option enhances outdoor viewing and bright-light viewing

environments and it includes all the features of the standard display plus:

•A protective layer that improves the sunlight contrast ratio and significantly reduces

reflection and glare.

•Improved sunlight contrast ratio, which enhances viewability at wide viewing angles.

•Reduced reflection and glare and improved light pass-through efficiency.

Available screen orientations

You can rotate the C5m/F5m in the following positions: primary portrait, secondary portrait,

and primary landscape. These orientations are illustrated below.

Primary portrait orientation Secondary portrait orientation Primary landscape orientation

Chapter 1 Getting Started Overview of the C5m/F5m 9

Other optional features

Other C5m/F5m optional features include:

•Web and documentation cameras—See Using the cameras on page 34.

•Barcode scanner—See Using the barcode scanner on page 39.

•Smart card reader—See Using the smart card reader (optional) on page 52.

Overview of the C5m/F5m

The following illustrations show the features available on the C5m/F5m Tablet PC.

Top side

Volume buttons Adjust the volume up or down.

Fan cover Protects the fan assembly.

Volume buttons

Fan cover

Chapter 1 Getting Started Overview of the C5m/F5m 10

Right side

USB 3.0 port Connects to a USB device.

Power adapter port Connects to the power adapter.

Windows® button Use to toggle between Windows Start screen and Windows desktop.

Security button Use to log on to or lock the tablet. Equivalent to Ctrl+Alt+Del on a

keyboard.

Fingerprint reader Scan your fingerprints for added security.

Power button Turns the tablet on and off.

Barcode scanner (optional) Reads 1D and 2D barcode labels.

Fingerprint

reader

Barcode scanner

Windows® button

Security button

USB 3.0 port

Power adapter port (optional)

Power button

Chapter 1 Getting Started Overview of the C5m/F5m 11

Front

Web camera indicator light

(optional)

Indicates that the optional web camera is active.

Web camera (optional) Use for web-based video communication.

Microphones Records sounds and used for speech recognition.

Function button Activates secondary functions for other buttons.

Enter button Makes a selection (equivalent to the Enter key).

Motion Tablet Center button Opens Motion Tablet Center.

Directional pad Use for basic navigation. Equivalent to the arrow keys on a keyboard.

Battery gauge Shows battery status.

A button Configure a custom action.

B button Activates the barcode scanner (if installed).

Touchscreen display Use your finger or pen to navigate the tablet.

Docking connector Connects to a C5/F5-Series docking station.

Directional pad

Motion Tablet Center

B button

Battery gauge

Docking connector

Microphones

Web camera

Touchscreen

button

Function

A button

Web camera

indicator light button Enter

button

display

Chapter 1 Getting Started Overview of the C5m/F5m 12

Back

Pen tether attach point Attach the pen tether.

Pen bay Use to store the pen when not in use.

Fan cover Protects the fan assembly.

Rear camera light (optional) Provides light for the documentation camera.

Rear camera (optional) You can use the 8MP auto-focus camera to take pictures and save them

in a wide variety of graphic file formats on the Tablet PC.

Speaker Use for listening to audio.

Battery Powers the tablet when it’s not plugged in or docked.

Battery gauge light Indicates the level of battery charge when you press the button next to

the gauge.

Pen tether Pen bay

camera

camera

Battery

Docking guide Smart card reader

Battery

Battery

door latch

Fan cover

Battery

Rear

light

Rear

Speaker

attach point

(optional)

gauge

light

gauge

button

SIM card

slot

(located in

battery bay)

Chapter 1 Getting Started Overview of the C5m/F5m 13

Pen

The C5m/F5m Tablet PC supports 10-point capacitive multi-touch with your fingers as well

as input with a digitizer pen. You may find the pen handy when you want to write a quick

email or take notes. The pen is particularly effective for precise data entry and navigation.

The pen includes a pressure-sensitive tip, a function button, and an eraser. The pen contains

no batteries and requires no external power.

You can purchase additional pens from the Motion Computing Accessories page.

Battery door latch Opens the battery compartment’s door.

Docking guide Aligns the unit with the docking station (sold separately).

SIM card slot Micro-3FF SIM card slot (must remove battery)

Smart card reader (optional) Reads information on a smart card.

Function button

Eraser

Tip

Chapter 1 Getting Started Where to begin with your C5m/F5m 14

Where to begin with your C5m/F5m

This section includes some steps you can follow to power up and get familiar with your

C5m/F5m Tablet PC.

Step 1: Power up the tablet

1. Plug the power cord into an outlet.

2. Plug the power cord into the AC adapter.

3. Pull out the port door located at the bottom of the right side of the C5m/F5m to expose

the AC adapter port and plug the AC adapter cord into the port.

•The battery gauge turns amber to indicate that the battery is charging.

•Keep the tablet on AC power until the battery is fully charged.

4. Press and release the power button located on the top right side of the C5m/F5m

to turn it on.

NOTE:You don’t have to wait until the Tablet PC is fully charged before using it. However, it’s

recommended that you keep the power adapter plugged into an outlet so your C5m/F5m

can continue charging.

5. Follow the on-screen instructions to set up your user account and activate Windows® 8.1.

Step 2: Connect to a wireless network

The C5m/F5m includes built-in Wi-Fi® and Bluetooth®. Your Tablet PC may also be equipped

with mobile broadband. To connect to available wireless networks, follow these steps:

Step 1. Set up Wi-Fi

1. Enable Wi-Fi:

a. Swipe from the right side of the screen and tap Settings.

b. Tap the network icon .

c. Tap the Wi-Fi On/Off slider to turn it On.

2. Select a wireless network from the list of available networks.

3. Follow the on-screen instructions.

Power adapter port

Chapter 1 Getting Started Where to begin with your C5m/F5m 15

Step 2. Set up Bluetooth

1. Enable Bluetooth:

a. Swipe from the right side of the screen and tap Settings.

b. From the Settings menu, tap Change PC Settings.

c. Tap the Wi-Fi On/Off slider to turn it On.

d. Tap the Bluetooth slider to turn it On and the Tablet PC will begin to search for

Bluetooth devices.

2. To add a Bluetooth device:

a. Ensure that the Bluetooth device is discoverable according to the manufacturer’s

instructions. (When a Bluetooth device is discoverable, it’s visible to other Bluetooth

devices within range.)

b. Select the desired Bluetooth device from the list of devices..

c. Follow the on-screen instructions.

Step 3. Set up mobile broadband with GNSS (optional)

If you purchased your C5m/F5m with the optional mobile broadband module, you can

connect to high-speed cellular networks worldwide. With the mobile broadband module

and a data plan from one of several cellular network providers, you have full Internet access.

NOTE:Before you can connect to a mobile broadband network, you must have an active account

with a cellular network provider. Some providers require a SIM card for mobile broadband

access.

1. With the Tablet PC powered off, insert the SIM card and then power the tablet on.

2. Enable mobile broadband:

a. Swipe from the right side of the screen and tap Settings.

b. From the Settings menu, tap the network icon .

c. Tap the mobile broadband slider to turn it On.

3. If the desired network service provider isn’t displayed, tap (find more) under Mobile

Broadband.

4. Select location and tap OK.

5. Select the desired network service provider.

6. Follow the on-screen instructions.

NOTE:If you purchased your C5m/F5m with the optional Mobile broadband with GPS module or

the optional discrete GPS module, your tablet has GPS capabilities. You can use most GPS

navigation and mapping applications to find your current and destination locations.

Chapter 1 Getting Started Where to begin with your C5m/F5m 16

Getting familiar with your C5m/F5m Tablet PC

Once you’ve set up your C5m/F5m, take a few minutes to get familiar with your Tablet PC.

•Calibrate pen and touch. You can adjust the touch settings by calibrating the digitizer.

(The digitizer detects the position of the pen or your finger on the touchscreen display.)

•Use Motion Computing tools to configure basic Windows 8.1 settings, customize your

tablet according to your work style, and to access C5m/F5m documentation and the

Motion Support and Tablet PC accessories websites. See Motion Tablet Center on

page 21 and Know Your Motion Tablet on page 30.

•Open the handwriting panel and provide handwriting samples to improve handwriting

recognition. For more information, see Using the Windows 8.1 handwriting panel on

page 31.

•Take photos or use the web camera. See Using the cameras on page 34.

When you take a break

When you leave your Tablet PC for a while, you can lock it to prevent unauthorized access

by pressing the Security button and then by tapping Lock on the following screen. You can

configure the Power button to shut down your Tablet PC, or to put it in Sleep or Hibernate

mode to save power when you press the Power button.

Lock and unlock the Tablet PC

To lock the Tablet PC, either:

•Press the security button on the right side of the tablet and select the Lock option

on the following screen.

•If a keyboard is attached, press Ctrl+Alt+Delete.

To unlock the tablet:

•Press the security button or Ctrl+Alt+Delete again.

Sleep mode

Place your tablet in Sleep mode when you go away for a short period of time. Sleep mode

conserves battery power while you’re away and when you return, your desktop is the same

as you left it. Sleep mode is sometimes called “standby.”

To put the tablet in Sleep mode:

•Save your files.

•Press and release the power button .

Chapter 1 Getting Started Optional setup tasks 17

Note: While in Sleep mode, the power button flashes green.

To wake up the tablet from Sleep mode:

•Press and release the power button .

The tablet quickly resumes activity and your desktop is the same as you left it.

Hibernate mode

If you intend to leave your tablet for several hours or more, you can put the tablet in

Hibernate mode. Like sleep, when you return from hibernate, your desktop is the same as

you left it.

It takes longer to start up from Hibernate mode than sleep, but it consumes very little

power, saves data to disk beforehand, and is still faster than starting your tablet after

shutting it down.

To put the tablet in Hibernate mode:

1. Swipe in from the right edge of the screen and tap Search.

2. Type power in the search field, tap Settings, and then choose Change what the power

buttons do from the search results.

3. You can select Hibernate for any of the Power and sleep button configuration options.

For more information on power options, see Power Settings on page 27.

Optional setup tasks

Create a recovery image

Once you’ve set up your C5m/F5m, including installing your applications, create a recovery

image on an external USB drive. A recovery drive will allow you to boot your system and

easily access a number of recovery and troubleshooting tools that you can use if you

encounter any issues with your Windows 8.1 installation. For more information, see Create a

USB recovery drive on page 55.

Attach the pen tether

The C5m/F5m pen comes with a tether so that you can attach the pen to your tablet to

prevent misplacing it.

To attach the pen tether:

1. Slip one end of the tether through the hole at the end of the pen, then pull the pen

through the loop until it’s tight.

Chapter 1 Getting Started For more information 18

2. Slip the other end of the tether through the attach point on the C5m/F5m, then pull the

pen through the loop until it’s tight.

You can purchase additional pens from the Motion Computing Accessories page.

Connect the tablet to a docking station

A variety of docking solutions for the C5m/F5m are available for purchase on the Motion

Computing Accessories page.

The docking stations for the C5m/F5m adds functionality to your tablet, including port

expansion for Ethernet, VGA monitors, and USB devices such as printers, keyboards, and

mice. The docking station also charges the tablet and includes a charging bay for an extra

battery. Mobile docks are also available for your C5m/F5m and enable you to mount your

Tablet PC in a variety of vehicles. For details on installing and using the docking station, see

the User’s Guide that accompanies your docking station.

Connect the tablet to a display monitor

Connect a display monitor to your C5m/F5m Tablet PC using the VGA port located on the

docking station.

For more information

Know Your Motion Tablet is located on your Tablet PC’s desktop. Open this application to

view the Getting Started document, which provides information and tips to help you get

started using your C5m/F5m quickly.

NOTE:If you don’t have access to a particular feature or setting on your Tablet PC, contact your

system administrator for additional information.

This User’s Guide introduces the full set of C5m/F5m features and provides instructions for

common tasks you’ll perform. The rest of this book is organized as follows:

•Using your C5m/F5m on page 20—Provides instructions for basic C5m/F5m tasks

including how to customize your tablet to fit the way you work using Motion Tablet

Center, how to use the cameras, how to set up speech recognition, and more.

•Caring for your C5m/F5m on page 59—Provides suggestions for the care and

maintenance of your Tablet PC.

•Troubleshooting and FAQs on page 64—Provides answers for common issues you may

encounter as you begin to use your C5m/F5m.

Chapter 1 Getting Started For more information 19

You will find other useful information on our website:

•Motion Computing Support

•Free online training videos

•Knowledge Base

•Motion Computing Accessories

•Motion Computing Store

NOTE:This guide is available in French, German, Spanish and Portuguese on our website.

Chapter 2 Using your C5m/F5m 20

Using your C5m/F5m 2

This chapter provides information about performing the following tasks:

•Using Motion Tablet Center on page 21

•Using Know Your Motion Tablet on page 30

•Entering text and using the handwriting panel on page 31

•Using the front panel buttons on page 33

•Connect an external monitor on page 34

•Using the built-in microphones on page 34

•Using the cameras on page 34

•Using the barcode scanner on page 39

•Using the battery on page 40

•Using Mobile Broadband with GNSS on page 44

•Using the discrete GPS receiver with WAAS, EGNOS, and MSAS on page 47

•Using Bluetooth on page 47

•Using Wi-Fi on page 47

•Using the fingerprint reader on page 48

•Using WinMagic® SecureDoc™ on page 51

•Using the smart card reader (optional) on page 52

•Locating your serial number on page 54

•Backing up your system on page 54

•Restoring your system on page 55

•Finding other software on page 58

Chapter 2 Using your C5m/F5m Motion Computing applications 21

Motion Computing applications

Your C5m/F5m includes some Motion Computing applications that will help you configure

your Tablet PC to fit your needs, manage common Windows 8.1 settings, and access

resources for additional information:

Motion Tablet Center

You can use Motion Tablet Center to access and configure the most commonly used

Windows settings.

To open Motion Tablet Center:

•Press the Motion Tablet Center button on the front of the Tablet PC (See Overview of

the C5m/F5m on page 9, Front on page 11).

OR

•Locate the Motion Tablet Center tile on the Windows 8.1 Start screen. (You may have

to swipe to the left if you don’t see the tile initially.)

Tap the Motion Tablet Center tile to open the application.

Motion Tablet

Center

Provides a central location for accessing and configuring

the most commonly used Windows® 8.1 settings.

Know Your Motion

Tablet

Provides easy access to C5m/F5m documentation and

the Motion Support and Tablet PC accessories websites.

Chapter 2 Using your C5m/F5m Motion Tablet Center 22

Motion Tablet Center is organized into categories, which are listed in the left pane. The main

screen displays system information about your Tablet PC.

Tablet settings

The following configuration options are available in Motion Tablet Center’s Tablet settings:

•Pen and Touch—Provides access to Windows Pen and Touch configuration options.

•Tablet PC Settings—Use these settings to configure your display and button actions

and set handedness options.

•Touch Settings—Enables you to calibrate touch settings.

•Wireless Settings—View, configure, and connect to available wireless networks.

•Advanced Settings—View all system information for your Tablet PC.

Pen and Touch

To configure pen settings:

1. Tap Pen and Touch in the Tablet screen.

The Windows Pen and Touch settings window opens.

2. Tap the Pen Options tab.

3. To adjust the speed and spacial tolerance of the Double-tap action, under Pen action,

tap Double-tap then tap Settings. Move the slider to make your adjustments.

4. To adjust the speed and duration of the Press and hold action, under Pen action, tap

Press and hold then tap Settings. Move the slider to make your adjustments.

Chapter 2 Using your C5m/F5m Motion Tablet Center 23

5. To enable the function button on the pen, select Use the pen button as a right-click

equivalent option. To enable the eraser, select the Use the top of the pen to erase ink

option.

Flicks are a handy way to use gestures on a touchscreen to move up and down on the

screen or perform basic editing tasks.

To configure flicks:

1. Tap Pen and Touch in the Tablet screen.

The Windows Pen and Touch settings window opens.

2. Tap the Flicks tab.

3. To enable flicks, select Use flicks to perform common actions quickly and easily.

4. If you want to use flicks for navigation only, select Navigational flicks.

5. If you want to use flicks for both navigation and common editing tasks such as paste,

copy, and delete, select Navigational flicks and editing flicks.

6. Tap Customize to change the actions you can perform with flicks or to configure your

own custom flick action.

7. To adjust the sensitivity of flick recognition, move the slider in the Sensitivity section of

the Flicks tab.

You can adjust how the Tablet PC interprets your finger movements. The default settings

will be sufficient for most users, but if you need to make adjustments, you can do the

following:

•Adjust how quickly the tablet responds when you double-tap your finger

•Adjust how quickly the tablet responds when you press and hold your finger

•Show the touch pointer when interacting with items on the screen

To configure touch:

1. To adjust the Double-tap action, under Touch action, tap Double-tap, then tap

Settings. Move the slider to make your adjustments.

2. To adjust the Press and hold action, under Touch action, tap Press and hold, then tap

Settings. Move the slider to make your adjustments.

3. To display the touch pointer on the screen, select Show the touch pointer.

4. Select Optimize visual feedback for projection to an external monitor if you want

the touch pointer to be visible on an external display such as a projector.

Chapter 2 Using your C5m/F5m Motion Tablet Center 24

Tablet PC settings

Motion Tablet Center’s Tablet PC settings enable you to customize your C5m/F5m to fit the

way you work. These settings provide you with access to input display configuration and

calibration; screen rotation sequence settings; right- or left-handed use; pen and touch

settings; and Touch Keyboard and Handwriting Panel customization.

To configure Tablet PC settings:

1. Tap Tablet PC Settings in the Tablet screen.

The Tablet PC Settings window opens.

2. Tap the Display tab.

3. Tap Setup next to Configure your pen and touch displays.

This setting is useful for assigning pen or touch to the appropriate display when one or

more displays are connected to the tablet.

4. Tap Pen input or Touch input depending upon the type of input you want to use on the

display.

5. Follow the on-screen instructions.

6. To configure display options, select the available displays from the drop-down list and

then tap Calibrate configure touch and pen input options or Reset to reset the options

to default settings.

7. Adjust the screen orientation sequence setting by tapping the Go to Orientation link

and choose the order in which your screen rotates.

You can customize the buttons on the front panel to start your favorite program, run a

command, or enter a key combination.

8. To configure the front panel buttons, tap Tablet PC Settings in Motion Tablet Center

then tap the Buttons tab.

9. Select the primary or secondary orientation for which you want to change the button

settings from the Button settings for: drop-down list.

TIP:You can configure different button settings for different orientations. For additional

information on the front panel buttons, see Using the front panel buttons on page 33.

10. Select the button combination you want to change. The currently selected buttons

appear in red.

11. Tap Change.

12. Select the appropriate action for the button.

For some actions, you must enter more information, such as the location of a program to

start. You can select an action for Press and another for Press and hold. For more

information, tap What is press and hold?

13. To reset the buttons to their default values, tap the Reset button.

Chapter 2 Using your C5m/F5m Motion Tablet Center 25

14. To access configuration options for left- or right-handedness, pen and touch settings,

or customization for Touch Keyboard and Handwriting Panel options, tap the Other

tab.

Touch settings

You can use Motion Tablet Center’s Touch Settings to enable or disable touch, select right-

click options when using touch, and to calibrate the digitizer for touch. The digitizer detects

the position of your finger on the touchscreen display. You should calibrate the digitizer the

first time you start your Tablet PC. You can recalibrate the digitizer whenever the pointer

doesn’t align with your finger.

To adjust touch settings:

1. Tap Touch Settings in the Tablet screen.

The Touch Settings window opens.

2. Select Press-and-hold to Right-Click if you want to enable this option and move the

slider to adjust the amount of time you touch the screen before this function is activated.

3. Select Enable Touch if you want to use your finger as an input device.

4. Tap Calibrate to activate touch calibration.

5. Provide calibration samples by tapping the crosshairs with your finger in the following

screen as directed.

6. Tap Yes or No when asked if you want to save the calibration data.

7. Tap OK to save your settings.

Wireless settings

Motion Tablet Center’s Wireless Settings provide you with access to the Windows Networks

menu where you can view and connect to available Ethernet, mobile broadband, and Wi-Fi

networks.

TIP:Check with your airline for exact rules on using your Tablet PC and wireless networking

while traveling. If required, you can disable all of your wireless devices. Tap Wireless

Settings in the Tablet screen, and tap the switch under Airplane mode to turn it on.

To view and connect to available networks:

•Tap Wireless Settings in the Tablet screen.

•The Windows Networks menu opens.

Chapter 2 Using your C5m/F5m Motion Tablet Center 26

Mobile broadband

If your C5m/F5m includes the optional mobile broadband module and you have an

active account with a cellular network provider, you can connect to an available mobile

broadband network. See Using Mobile Broadband with GNSS on page 44 for detailed

information about how to connect to a mobile broadband network.

Wi-Fi (Wireless Local Area Network)

See Using Wi-Fi on page 47 for detailed information about how to connect to a wireless

local area network.

Advanced settings

You can use Motion Tablet Center’s Advanced settings to view all system information for

your Tablet PC.

System Information lists categories in the left pane and details about each category in the

right pane. The categories include:

•System Summary—Displays general information about your computer and the

operating system, such as the computer name and manufacturer, the type of basic

input/output system (BIOS) your computer uses, and the amount of memory that's

installed.

•Hardware Resources—Displays advanced details about your computer's hardware and

is intended for IT professionals.

•Components—Displays information about disk drives, sound devices, modems, and

other components installed on your Tablet PC.

•Software Environment—Displays information about drivers, network connections, and

other program-related details.

To view system information for your Tablet PC:

1. Tap Advanced in the Tablet screen.

The Windows System Information window opens.

2. To find a specific detail in System Information, type the information you're looking for in

the Find what: field at the bottom of the window. For example, to find your computer's

Internet protocol (IP) address, type IP address in the Find what: field, and then tap Find.

TIP:You can save System Information by tapping File, tapping Save, typing a name for the file,

and then tapping Save again.

Chapter 2 Using your C5m/F5m Motion Tablet Center 27

Power Settings

The following configuration options are available in Motion Tablet Center’s Power settings:

•Turn off power for unused devices to extend battery life.

•Choose a power plan.

•Change how the power button functions when on battery power or when plugged in.

•Advanced settings that enable you to choose or customize a power plan for your Tablet

PC.

If you want to disable unused devices so that you can extend your Tablet PC’s battery life,

tap the switch beside the devices that are on to turn them off. To enable these devices, tap

the switch to turn them on.

By default, the C5m/F5m uses the Motion Optimized power plan that is designed

specifically for Motion Computing tablets. It balances the need to save power while

maximizing tablet performance. When the tablet senses no current activity, it goes into

Power Saver mode automatically.

To change the power plan:

•Tap the drop-down menu beside Choose a power plan: and select the power plan you

want to use.

NOTE:Setting the power plan to Power Saver reduces your Tablet PC’s performance.

When you press and release the power button, it can go into one of the following modes:

Chapter 2 Using your C5m/F5m Motion Tablet Center 28

Sleep—The tablet pauses all activity immediately and quickly resumes when awakened.

This saves power when you’re away from your tablet for a short time. However, you will lose

unsaved data if there’s a power failure.

Hibernate—The tablet saves the contents of memory to the hard drive and shuts down.

Pressing the power button restores the desktop exactly as you left it.

Shut down—Tablet shuts down. Pressing the power button reboots the tablet.

By default, the tablet goes to sleep when you press and release the power button. To wake

up your tablet, press and release the power button again. You can put the tablet in

Hibernate mode or shut it down completely from the Start menu.

You can change how the power button behaves when it is pressed either to hibernate or to

shut down the tablet. You can set the behavior individually, depending on whether the

tablet is running on battery or plugged in.

To change what happens when the power button is pressed:

•Tap the drop-down menu beside Power switch on battery: and select the action the

power button performs when your Tablet PC is on battery power.

•Tap the drop-down menu beside Power switch plugged in: and select the action the

power button performs when your Tablet PC is on battery power.

Advanced settings

The Advanced settings in Motion Tablet Center’s Power screen provide you with access to

Windows Power Options, where you can create your own power plan, customize your Tablet

PC’s power plan, adjust the screen brightness, set a password on wakeup, choose when to

turn off the display, and change when the Tablet PC sleeps.

To configure advanced power settings:

1. In the Motion Tablet Center Power screen, tap Advanced.

2. The Windows Power Options are displayed.

3. Choose or customize a power plan, or select a task from the left pane for additional

power plan settings.

Chapter 2 Using your C5m/F5m Motion Tablet Center 29

Sensors Settings

Motion Tablet Center’s Sensors settings allow you to calibrate the C5m/F5m’s internal

compass and access Location Services..

Compass

The on-screen compass displays the direction of the magnetic north pole relative to the

orientation of the tablet. Additionally, the compass accuracy status is displayed; if the

compass needs to be calibrated, you’ll see a notification alerting you to calibrate the

compass. To calibrate the compass, tap Calibrate Compass and follow the on-screen

instructions.

Location Services

Location Services provides information about the C5m/F5m’s current position—latitude,

longitude, heading, and accuracy. Accuracy provides two pieces of information: the

number shown gives an approximate radius of accuracy in meters. For example, “55.0m”

means that the position shown is accurate within 55 meters. Adjacent to that number, in

parentheses, is a phrase that defines the source of the current position fix. This source will

be one of the following:

•Cellular—The position was obtained from cellular network data.

•Satellite—The position was obtained from satellite data.

•Wi-Fi—The position was obtained from Wi-Fi network data.

•IP Address—The position was obtained from an IP address.

•Unknown—The position was obtained from an unknown source.

Chapter 2 Using your C5m/F5m Know Your Motion Tablet 30

Show Map

When you tap Show Map, Internet Explorer opens and you will see the location of your

Tablet PC in Bing Maps.

NOTE:You’ll need an active Internet connection to view current Bing Maps data.

Know Your Motion Tablet

Know Your Motion Tablet is a Motion Computing application that provides easy access to

C5m/F5m documentation and the Motion Support and Tablet PC accessories websites.

Getting Started—Opens the C5m/F5m Getting Started Guide, which provides basic

information about operating your Tablet PC.

Support—Links to the Motion Computing Support website, which provides information

about Motion products, technical support, and customer and professional services.

Documentation—Enables you to open or save this C5m/F5m User’s Guide.

Accessories—Links to the Motion Computing store, where you can view and purchase

accessories for your Motion Computing Tablet PC.

To use Know Your Motion Tablet:

•Tap the Motion Tablet Center icon on the Windows desktop.

OR

•From the Windows 8.1 Start Screen, tap the Motion Tablet Center tile to open the

application.

Tap the tile for the resource you want to access.

Chapter 2 Using your C5m/F5m Entering text and using the handwriting panel 31

Entering text and using the handwriting panel

You can use different methods to enter text with your C5m/F5m to fit your needs. You can

use an on-screen touch keyboard or the handwriting panel.

Using the Windows 8.1 on-screen keyboard

To open the on-screen keyboard, either:

•Tap in a text field or other area where you want to type, such as the URL field in a web

browser.

•Tap the keyboard icon in the Windows notification area when you’re in the

Windows desktop.

You’ll see the default on-screen keyboard at the bottom of the screen.

In addition to the default on-screen keyboard, Windows 8.1 provides other keyboard

layouts for entering text.

TIP:To switch to the keyboard that includes the numbers keypad, tap the &123 key in the lower

left-hand corner of the default keyboard.

Using the Windows 8.1 handwriting panel

To open the handwriting panel:

1. Tap in a text field or other area where you can type, such as the URL field in a web

browser.

2. In the lower right-hand corner of the touch keyboard, tap the keyboard icon to

change keyboards.

3. Tap the handwriting icon .

Chapter 2 Using your C5m/F5m Entering text and using the handwriting panel 32

The handwriting panel will open.

Use your digitizer pen to begin writing in the handwriting panel. Your handwriting will then

be converted to text.

TIP:The more you write, the more accurately Windows 8.1 detects your handwriting style.

To close the on-screen keyboard or handwriting panel, tap the close icon in the upper

right-hand corner. To minimize the on-screen keyboard or handwriting panel, tap the

minimize icon in the upper right-hand corner.

Chapter 2 Using your C5m/F5m Using the front panel buttons 33

Using the front panel buttons

As you become more familiar with your Tablet PC, you can customize the buttons on the

front panel. You can configure the buttons to start your favorite program, run a command,

or enter a key combination.

The directional pad orientation rotates to match the display orientation. To move the

pointer in a certain direction, press that direction on the pad regardless of orientation. For

example, “up” in landscape orientation becomes “left” in portrait orientation.

To configure the front panel buttons:

1. Open Motion Tablet Center.

2. Tap Tablet PC Settings.

3. In the Tablet PC Settings screen, tap the Buttons tab.

Button Primary Secondary

(Function+button)

Function Activates secondary function for

other buttons.

N/A

Enter Makes a selection—equivalent to

the Enter key.

Windows button

Motion Tablet

Center button

Starts Motion Tablet Center. Opens Windows Journal™

Directional pad Moves the pointer or navigates

through documents. Equivalent

to arrow keys on a keyboard.

Left = Shift+Tab

Right = Tab

Up = Page Up

Down = Page Down

A button User-programmable Rotates the display orientation.

B button Activates the barcode reader (if

installed).

Cancels the current task—

equivalent to the Esc key.

Function Motion Tablet

A button Barcode reader

Directional pad

Enter Center button

button

button

Chapter 2 Using your C5m/F5m Connect an external monitor 34

4. Select the primary or secondary orientation for which you want to change the button

settings from the Button settings for: drop-down list.

5. Select the button combination you want to change. The currently selected buttons

appear in red.

6. Tap Change.

7. Select the appropriate action for the button.

TIP:You can configure different button settings for different orientations.

NOTE:To reset the buttons to their default values, tap the Reset button.

Connect an external monitor

To connect an external monitor to the C5m/F5m, you use theC5/F5-Series docking station,

which is sold separately.

To set up an external monitor:

1. Connect the monitor cable from the external monitor into theC5/F5-Series docking

station according to the C5/F5-Series Docking Station User’s Guide.

2. Plug in the external monitor and turn it on.

3. If necessary, install software and drivers for the monitor. See the manufacturer’s

documentation for more information.

Using the built-in microphones

You can use the built-in array microphones to record audio, dictate notes, and use voice

commands. The two microphones are used at the same time to optimize sound detection

for speech recognition and voice recording.

Using the cameras

Your C5m/F5m may include built-in web and documentation cameras.

Chapter 2 Using your C5m/F5m Using the cameras 35

Using the web camera

The web camera is a 2MP camera that supports color images and streaming video. It’s

located on the front of your tablet. You can use the web camera for web-based video

communication. The web camera has a maximum resolution of 1280 x 1024 pixels.

If you’d like to use Skype™ with your web camera, you can access it by tapping the

Skype tile on the Windows 8.1 Start screen.

Follow the on-screen instructions for using Skype or the web camera software of your

choice.

Using the documentation camera

Your C5m/F5m is equipped with an integrated 8MP auto-focus camera. You can use the

camera to take pictures and save them on the Tablet PC. The camera lens is on the back of

the unit.

SnapWorks™ by Motion®

The C5m/F5m includes an application called SnapWorks™ that enables you to shoot, save,

edit, email, print, and copy your photos.

Taking a photo with SnapWorks

1. Tap the camera icon on the Windows taskbar to activate Motion SnapWorks.

2. Point your camera at the subject you want to photograph.

You can use the grid and center circle to help you line up your subject(s).

3. Tap the camera icon on the right side of the screen or press the Camera button to

take a picture.

Chapter 2 Using your C5m/F5m Using the cameras 36

To zoom in or out on your subject, use the zoom adjustment slider on the left side of

the screen.

4. Your photo is saved and stored in the image storage location specified in the SnapWorks

settings. By default, this is the C:\Users\[your username]\Pictures directory.

5. If you want to take a photo with the web camera, tap the Flip icon in the upper

right-hand corner of the screen.

After you take your photo, you can tap the Flip icon again to return to the

documentation camera viewfinder.

6. To activate the flash, press the flash icon once if you want to use the flash for taking

all photos. Press the flash icon twice to initiate auto flash mode, which activates the flash

only when required by the ambient lighting conditions.

Configuring SnapWorks settings

1. Tap the Settings icon in the upper left-hand corner of the screen.

The SnapWorks configuration screen is displayed.

Setting Description

Camera Resolution Change the resolution of your photos—High = 2048 × 1536

pixels; Med = 1024 x 768 pixels; Low = 640 x 480 pixels

(Note: These resolution values apply to the documentation

camera only.)

Image Storage Specify the location where your photos are stored.

Default Saved

Image Type

Use to select the image format you want to use for your

photos.

GPS Stamp Visible Tap On to include a GPS location stamp on your photo. You

can see the GPS stamp when you view your photo.

Time Stamp Visible Tap On to include a time stamp on your photo.

Language Select your preferred language for the SnapWorks interface.

Chapter 2 Using your C5m/F5m Using the cameras 37

TIP:Tap the Left Arrow icon to return to the previous screen. Tap the Close icon to

exit SnapWorks.

SnapWorks help

Tap the Help icon to open the Key screen where you can view all SnapWorks™ icon

descriptions.

Editing a photo in SnapWorks

1. Tap the Gallery icon in the upper left-hand corner of the screen to open the

directory where your photos are stored.

You’ll see the most recent photos you have taken.

2. Double-tap the photo you want to edit.

The photo opens and you’ll see two icons at the bottom left-hand corner of the screen

that you can tap to open the SnapWorks photo editing tools.

3. Tap the Adjust Image icon to access editing tools to rotate, crop, or create a mirror

image of your photo.

You can also make contrast and brightness adjustments to your photo in this screen.

4. Tap the Annotate Image icon to access editing tools for adding text, handwriting,

brush strokes, or highlighting part of your photo.

This screen also includes tools for drawing squares, circles, or arrows on your photo as

well as a color palette that enables you to change the color of your annotations.

Chapter 2 Using your C5m/F5m Using the cameras 38

5. When you’re finished editing your photo, tap the Camera icon in the upper left-

hand corner of the screen to return to the camera screen.

Sending, printing, and copying your photos

1. To send your photo via email, tap the Gallery icon in the upper left-hand corner of

the screen to open the directory where your photos are stored.

2. Tap your photo once to select it, then tap the Send icon .

You’ll see a pop-up window that tells you to choose a method to send your image.

3. Tap the Email icon to send your photo as an email attachment.

4. Select the resolution of the image you want to email in the following pop-up window.

Your default email program opens and the photo you selected is attached.

5. Tap the Printer icon to send your photo to a printer.

6. Select the resolution of the image you want to print in the following pop-up window.

The photo you selected is sent to the printer.

7. Tap the Copy icon to copy your photo to the clipboard.

8. Select the resolution of the image you want to copy in the following pop-up window.

The photo you selected has been copied to the clipboard and you can paste it into the

application of your choice.

Documentation camera tips

•Hold the camera steady and give it a few seconds to focus.

•If your pen is tethered, ensure that the tether is not in front of the camera lens.

•Make sure you have adequate lighting to take your photo.

Chapter 2 Using your C5m/F5m Using the barcode scanner 39

Using the barcode scanner

Your C5m/F5m is available with an optional integrated 1D and 2D barcode scanner that you

can use to retrieve information from barcodes. Many applications use barcodes for asset

tracking, identification, and process controls.

Supported barcode types

The C5m/F5m barcode scanner supports several different types of barcodes—a minimum

set of barcodes is enabled at the factory.

The following symbologies are enabled by default:

Other barcode types can be enabled by using EasySet software. To access EasySet, install it

by running setup.exe from C:\Motion\Software\EasySet.

To use the barcode scanner:

1. Open the application that you want to receive the barcode data and place the insertion

point in the appropriate field.

2. Aim the scanner lens at the barcode.

3. Press and release the B button on the front of the Tablet PC. Ensure that the scan beam

covers the entire barcode.

•Aztec Code •Code 128

•EAN-128 •EAN-UCC-CC-AB

• Code 39 • DataMatrix

•UPC-A •UPC-E

•EAN-8 •EAN-13

• Interleaved 2 of 5 • PDF417

•Micro PDF417 •RSS-14

• RSS Limited

B button

Chapter 2 Using your C5m/F5m Using the battery 40

If the scan was successful, the data will appear in the application and you will hear a chime

sound as confirmation.

Barcode scanner tips

•You will typically get the best scans if the lens is six to seven inches from the barcode.

•If you’re having trouble scanning a barcode, use two hands to steady the tablet while

you scan.

Using the battery

The C5m/F5m includes a high-capacity Lithium-ion battery that fits into the back of the

unit. Under normal conditions, you can run the tablet on battery power for over eight hours.

Battery life varies by configuration, applications in use, utilized features, and operating

conditions. Maximum battery capacity decreases with time and use. Motion battery life

estimates are based on MobileMark® 2012 performance testing.

DANGER: To avoid personal injury, handle the battery with care. Don’t open, puncture,

short, or expose it to fire or water. Keep the battery in an environment with ambient

temperature of less than 104°F (40°C). For example, don’t leave the battery in a closed car in

hot weather for an extended time. For more information, see the Safety and Regulatory

Guide packaged with the Tablet PC.

Checking tablet battery power

You can check the remaining battery power several ways:

•When the tablet is plugged in to an outlet, the battery gauge shows whether the battery

is fully charged (green) or charging (amber).

•From the Windows 8.1 Start screen, swipe from the right and the battery power indicator

is displayed on the screen.

•From the notification area in the Windows desktop, tap the power indicator, which

changes appearance depending upon whether the Tablet PC is running on battery

power or is plugged in.

Chapter 2 Using your C5m/F5m Using the battery 41

The battery gauge is located on the front of the C5m/F5m Tablet PC as shown:

You can use the battery gauge on the front of the unit to monitor the status of the battery.

When the tablet is plugged in, the lights on the gauge indicate the battery’s current level of

charge—from one amber light (less than 25% charged) to four green lights (between 75%

and 100% charged).

To check the remaining battery power while running on battery power:

1. Locate the battery gauge on the front of the tablet.

2. When the tablet is on battery power, the lights indicate:

•Four green lights: The battery is 75% to 100% charged.

•Three green lights: The battery is 50% to 75% charged.

•Two green lights: The battery is 25% to 50% charged.

•One green light: The battery is 25% charged.

•Flashing amber light: The battery is low and requires an immediate charge.

When the tablet is on AC power, the lights indicate:

•One amber light: The battery is less than 25% charged.

•Two amber lights: The battery is 25% to 50% charged.

•Three amber lights: The battery is 50% to 75% charged.

•Four amber lights: The battery is 75% charged.

•Four green lights: The battery is 100% charged.

To check the remaining battery power when the tablet is off:

•Press the button next to the battery gauge on the back of the battery.

Battery gauge

Chapter 2 Using your C5m/F5m Using the battery 42

The indicator lights show the remaining charge. Each light represents about 25% of

the total charge.

To check the remaining battery power from the Windows® notification area:

•Tap the power indicator, which looks different depending on whether the tablet is

plugged in.

– If the tablet is plugged in, tap the plug icon .

– If the tablet is on battery power, tap the battery icon .

Press

Chapter 2 Using your C5m/F5m Hot-swapping the battery 43

Removing and replacing the battery

Before you remove the battery, ensure that the tablet is plugged in, turned off, or in

Hibernate (page 17) or Sleep mode (page 16). If you’re hot-swapping the battery (page 43),

you can do so while the tablet is on and running on battery power.

To remove the battery:

1. With the back of the unit facing you, slide and hold the battery latch.

2. Insert your finger under the finger grip and remove the battery from the battery

compartment.

To replace the battery:

1. Place the tabbed end of the battery into the battery compartment.

2. Press the battery down until it locks into place.

Hot-swapping the battery

Changing a tablet battery while the tablet is in use and running on battery power is called

“hot-swapping.” You can hot-swap a battery only if you have a second charged battery to

replace the battery that is low on power.

While hot-swapping the battery, you will notice the following behaviors:

•The tablet’s display gets dimmer. Once the charged battery is in the tablet, the tablet’s

display brightens again.

•The battery gauge’s LED lights turn off. Once the charged battery is in the tablet, the LED

lights turn on again.

•The power button is disabled. (The power button is disabled at any time the tablet has

no battery and is not running on AC power through the power adapter.)

Important: You have one minute to hot-swap the battery. If you don’t insert a charged

battery within one minute, the tablet goes into Hibernate mode. If the tablet is in Sleep

mode and you don’t insert a battery within one minute, the tablet wakes up, then goes into

Hibernate mode.

To hot-swap the battery:

1. Remove the battery (page 43).

2. Insert the new battery (page 43).

Important: Use only Motion Computing C5/F5-Series batteries with the tablet.

Chapter 2 Using your C5m/F5m Using Mobile Broadband with GNSS 44

Long-term battery storage

Don’t store any batteries with a full charge; this can cause a permanent loss of charging

capacity. For long-term storage, ensure that the charge level is between 20% and 40% (two

contiguous LEDs illuminated), and remove the battery from the tablet. Check stored

batteries every 90 days to determine the charge status. If only one LED or no LED is

illuminated, recharge the batteries to a level between 20% and 40%.

For optimum care, store the battery in a cool, dry environment. Never expose the battery to

temperatures above 60ºC (140ºF).

NOTE:In storage, the batteries will self-discharge at a rate of 10% of the total capacity per month.

Disposing of used batteries

A Lithium-ion (Li-ion) battery should be disposed of at a hazardous materials recycling

center when it is no longer serviceable. Don’t throw it in a waste receptacle because the

battery could be deposited in a landfill.

Battery and power management tips

•To lengthen the battery’s usable life, use AC power when you can. The battery charges

automatically when the tablet runs on AC power.

•For optimal battery life, use AC power when using a USB device such as a DVD player or

external hard disk drive.

•When running on battery power, place the tablet in Hibernate or Sleep mode if you’re

going to leave it unattended for more than a few minutes.

•Remember that the display, processor, wireless cards, and accessories all draw power

from the battery, so adjust properties and disable unused accessories while running on

battery power.

•Condition your battery once a month. To condition it, run the tablet on battery power

until the battery’s charge level drops below 20%.

•When running on battery power, adjust the display to a dimmer setting.

•Turn off wireless devices when they aren’t being used. Open Motion Tablet Center, tap

Wireless Settings, and enable Airplane mode.

Using Mobile Broadband with GNSS

Use the information in this section to enable Mobile Broadband and the Mobile Broadband

GNSS receiver. Mobile Broadband access requires an account with a Mobile Broadband

network carrier. To use the GNSS receiver, you don’t need a network connection or an

account with a Mobile Broadband network carrier.

Chapter 2 Using your C5m/F5m Using Mobile Broadband with GNSS 45

Enabling Mobile Broadband with GNSS

You can purchase a C5m/F5m Tablet PC with an optional embedded mobile broadband

module that enables you to connect to a variety of mobile broadband networks for sending

and receiving data wirelessly. You can typically use mobile broadband anywhere you can

use your mobile phone.

The mobile broadband module includes Global Navigation Satellite System (GNSS) support.

The GNSS receiver uses GPS and GLONASS satellites to determine the current location,

altitude, heading, and horizontal velocity of the C5m/F5m. You don’t need a network

connection or an account with a mobile broadband network carrier to use the GNSS

receiver. You can use it with your preferred mapping applications to find your current and

desired locations.

Before you can establish a Mobile Broadband connection or use the Mobile Broadband

GNSS receiver, you must ensure that Mobile Broadband with GNSS is enabled in Motion

Tablet Center. Open Motion Tablet Center, tap Power and ensure that the switch beside

Mobile Broadband is turned on.

NOTE:Before you can connect to a mobile broadband network, you must have an active account

with a cellular network provider and obtain a SIM card for mobile broadband access.

Configure Mobile Broadband

To set up Mobile Broadband:

1. Before inserting the SIM card, power the tablet on.

2. Enable mobile broadband:

a. Swipe from the right side of the screen and tap Settings.

b. From the Settings menu, tap the network icon .

c. Slide the mobile broadband On/Off slider to On.

3. Tap (find more) under Mobile Broadband.

a. Select location and tap OK.

4. Select the desired network service provider.

a. Supported North America service providers: Sprint, AT&T, Rogers, Telus, Bell, Verizon

Wireless. For all other service providers, select Generic.

b. Supported International service providers: Vodafone, Telefonica, Orange, Telstra,

Swisscom. For all other service providers, select Generic.

c. If your desired network service provider or Generic isn’t listed, then the Mobile

broadband is already configured for your service provider. Skip to Insert SIM card.

5. Select the Connect automatically checkbox if you want to connect automatically in the

future.

Chapter 2 Using your C5m/F5m Using Mobile Broadband with GNSS 46

6. Select the Allow data roaming checkbox if you want to roam automatically in the

future.

7. Tap Connect.

If prompted, enter the access point name (APN) or access string, the user name, and the

password. (You can find these in the information that came with the device or with your

mobile broadband service.)

8. Please wait while your settings are updated.

9. Select Close when prompted “The device has been removed.”

10.Swipe from the right side of the screen to close the Networks menu.

11.Swipe from the right side of the screen to close the Charms menu.

12.Wait for the Configuring mobile broadband device status window to complete with

Success. This may take a few minutes.

13.Shut down the Tablet PC.

Insert the SIM card:

1. With the Tablet PC powered off, locate the SIM card slot (See Using the SIM card slot on

page 53).

2. Insert the SIM card until it clicks, with the notched corner facing in (toward the tablet)

and the SIM card contacts down (toward the back of the tablet).

Connect to mobile broadband:

1. Power on the Tablet PC

2. Swipe from the right side of the screen and tap Settings.

3. From the Settings menu, tap the network icon .

4. If you chose to connect automatically, mobile broadband will show Connected.

5. If you did not choose to connect automatically, tap the service provider name, select the

auto settings, and select Connect.

TIP:To view options and settings for the mobile broadband network, press and hold your pen or

your finger on the network name until a square appears and then lift your pen or finger to

view the pop-up menu.

Disconnect from mobile broadband:

1. Swipe from the right side of the screen and tap Settings.

2. From the Settings menu, tap the network icon .

3. Tap the service provider name (Connected) and select Disconnect.

Chapter 2 Using your C5m/F5m Using the GPS receiver 47

Using the GPS receiver

If you purchased your C5m/F5m with the optional Mobile broadband with GPS module or

the optional discrete GPS module, your tablet has GPS capabilities. You can use GPS with

your preferred mapping application to find your current and destination locations.

Using the discrete GPS receiver with WAAS, EGNOS, and MSAS

The discrete GPS receiver uses satellites to provide the current location, altitude, heading,

and horizontal velocity of the tablet through Windows' Sensor Framework and a virtual

communications port. There is no user interface for the discrete GPS receiver. The discrete

GPS receiver is always on whenever the tablet is powered on. The virtual communications

port assigned to the discrete GPS receiver by Windows can be viewed in the Control Panel

System Device Manager.

NOTE:To use the discrete GPS receiver, you don’t need a network connection or an account with a

Mobile Broadband network carrier or service provider.

Using Bluetooth

You can use Bluetooth to connect to accessory devices or other computers. The devices can

communicate with each other when they are in range.

To access Windows 8.1 Bluetooth settings:

1. Swipe in from the right side of the screen and tap Search.

2. Type bluetooth in the search field and then tap Settings.

3. Make sure the Bluetooth device is discoverable according to the device manufacturer’s

instructions. When a Bluetooth device is discoverable, it’s visible to other Bluetooth

devices within range.

4. Tap Add Bluetooth device in the search results.

5. Follow the on-screen instructions

TIP:To make your C5m/F5m visible to other devices, type bluetooth in the search field and then

tap Settings. Tap Change Bluetooth settings in the search results. In the Options tab,

select Allow Bluetooth devices to find this PC.

Using Wi-Fi

To connect to a wireless local area network:

1. Swipe from the right side of the display

2. Tap Settings.

Chapter 2 Using your C5m/F5m Using the fingerprint reader 48

3. Tap the Network icon .

4. Tap the wireless network you want to connect to from the list of available wireless

networks that is displayed.

5. If you want to use this network on a regular basis and automatically connect to it when

it’s available, select Connect automatically.

6. Tap Connect and enter the network security key when prompted.

Using the fingerprint reader

You can use the fingerprint reader to log on to the tablet by scanning your fingerprint

instead of entering a password. This feature provides another level of security for the tablet.

If you use the fingerprint reader, you can avoid having to enter passwords for your

applications and websites. For example, instead of entering various passwords to your

different website accounts, you can use your fingerprint to serve as a master password that

works for all your accounts.

To set up a fingerprint password:

1. Start the Motion OmniPass™ application that you use to define and manage your

fingerprint.

2. Create an Omnipass user account (called enrolling the user). See page 50.

3. Replace passwords for sites by registering OmniPass credentials. After enrolling in

OmniPass, the next time you’re prompted for your password you can replace the

password with your OmniPass credentials. See page 51.

You can also use OmniPass to protect sensitive data stored on your Tablet PC and to

perform additional security measures. For details, see the OmniPass help.

Scan fingerprint

Fingerprint reader

Chapter 2 Using your C5m/F5m Using the fingerprint reader 49

Starting OmniPass

OmniPass works in conjunction with the fingerprint reader to create and manage your

fingerprints. After enrolling as an OmniPass user, you use OmniPass to secure files,

applications, and websites by using a fingerprint swipe.

To start Motion OmniPass:

1. Locate the OmniPass Control Center tile on the Windows 8.1 Start screen.

You may have to swipe to the left if you don’t see the tile initially.

OR

1. Tap the OmniPass icon in the taskbar in the Windows desktop.

When you start the application for the first time, the Motion OmniPass application looks like

this:

Motion OmniPass Initial Start Up

After you’ve enrolled as an OmniPass user, the application opens the OmniPass Control

Center.

Chapter 2 Using your C5m/F5m Using the fingerprint reader 50

Create an OmniPass user account

You can enroll as a new OmniPass user to register your fingerprint. Before you begin, read

the following tips.

Fingerprint reader tips

•For best results, use the Practice option to familiarize yourself with the fingerprint

reader before enrolling the first time.

•Be consistent. Hold your finger and scan at the same angle each time. For example, if you

enroll your finger with your hand open, hold your hand this way each time you scan.

•The scanner is bi-directional. You can move your finger from right to left or left to right.

•Read the prompts carefully and ensure that you wait for the prompt before you swipe.

•Swiping too quickly or too slowly can make a capture unsuccessful. Change the swipe

speed until you learn the speed that works best for you.

•When scanning, press hard enough to fully contact both the nickel-colored ring and the

sensor.

•Rub your fingers together to stimulate the natural skin oils so your fingerprint is easier to

detect. Conversely, wipe dirt or debris off your finger before scanning it so nothing

interferes with the scan.

•If you’re having trouble enrolling a specific finger, enroll a different finger. Enroll multiple

fingers in case one is injured.

•If you’re repeatedly having trouble getting a good scan, you may need to clean the

sensor. See Cleaning the fingerprint reader on page 62.

To enroll as a new OmniPass user:

1. If you haven’t already done so, Start OmniPass.

2. Tap Enroll New User.

3. Follow the instructions in the setup program. When prompted:

1. Supply your Windows® login user name and password.

2. Select Authentec Fingerprint Device.

3. Choose which finger you want to use as your fingerprint password and swipe your

finger as instructed.

4. Enroll a second fingerprint, which you can use if you injure your first finger.

Note: You can enroll another fingerprint at another time from the OmniPass Control

Center.

4. Back up your user profile to an external drive that you can store in a secure location in

the event that your user profile is corrupted or if your Tablet PC must be reimaged.

Chapter 2 Using your C5m/F5m Using WinMagic® SecureDoc™ 51

Replace your passwords

Once you’ve enrolled in OmniPass, you can use your OmniPass credentials instead of your

password to log on to your accounts that require passwords. This is called password

replacement. You set up password replacement the next time you’re prompted for a

password. Instead of entering the password, you register your OmniPass credentials.

To register OmniPass credentials:

1. Open OmniPass

2. Tap the Password Wizard link in the left pane and follow the instructions.

Using WinMagic® SecureDoc™

WinMagic SecureDoc is an application that enables you to encrypt your drive. This

application is included with your C5m/F5m, but you have to enable it to implement drive

encryption.

To enable WinMagic SecureDoc:

1. From the Start menu, select All Programs > SecureDoc Disk Encryption > SecureDoc

Control Center.

The SecureDoc Control Center opens, where you can choose either Getting Started or

Advanced Mode.

2. Tap Getting Started to configure hard drive encryption on your Tablet PC.

Tap Quick Wizard to begin the configuration process.

Chapter 2 Using your C5m/F5m Using the smart card reader (optional) 52

3. Follow the on-screen instructions.

4. After you have enabled encryption, reboot your Tablet PC, and manually restart

SecureDoc to complete the encryption process.

For more information about WinMagic SecureDoc, go to http://www.winmagic.com/

products/full-disk-encryption-for-windows.

Using the smart card reader (optional)

Your tablet may include the optional smart card reader located on the back of the tablet

next to the battery. This device uses smart card software to read information from the smart

card when the card is inserted into the reader.

The smart card is an ISO 7816 PC/SC compliant, contact type smart card reader/writer.

Depending on the smart card software you’re using:

•You may receive an acknowledgement when the smart card is fully engaged in the

reader.

•You may receive a prompt or be required to shut down the software before removing the

smart card.

•Some smart cards may require you to insert the smart card for authentication and then

remove the smart card when authentication is completed.

•Some smart cards may require keeping the card in the reader while the smart card

software is running.

To insert the smart card:

1. Place the smart card in front of the smart card reader opening with the metal contacts of

the embedded chip facing the back of the tablet.

Chapter 2 Using your C5m/F5m Using the SIM card slot 53

2. Slide the smart card into the smart card reader until the card is firmly seated in the

reader.

To remove the smart card:

1. Depending on your smart card software, you may be required to shut down the smart

card software first before removing the card. With this type of software, removing the

smart card while the tablet is running can result in logging off or shutting down the

tablet.

2. Pull the card straight out of the reader.

Using the SIM card slot

The SIM card slot holds one Micro-3FF SIM card. You need to use a SIM card only if you’re

using mobile broadband on a GSM/UMTS/HSPA network. Contact your service provider for

additional information.

To insert a SIM card:

1. Turn off the tablet and remove the battery (page 43).

2. Locate the SIM slot door and open it.

Note: The SIM card slot and a diagnostic port are behind the SIM card slot door. The SIM

card slot is below the diagnostic port.

3. Place the SIM card label-side down on the battery tray. Ensure that the notch on the SIM

card is in the upper-right corner.

Smart card

reader

Chapter 2 Using your C5m/F5m Locating your serial number 54

4. Slide the SIM card into the SIM card slot until it clicks into place. You may need to use a

paper clip to push the SIM card all the way in.

To remove a SIM card:

1. Turn off the tablet and remove the battery (page 43).

2. Open the SIM card slot door.

3. Press the card in slightly until it pops out. You may need to use a paper clip to push the

SIM card in to release it.

Locating your serial number

You can locate the serial number for your C5m/F5m in these places:

•White label underneath the battery, which is located on the back of the tablet. The

number begins with “S/N.” To remove the battery, see Removing and replacing the

battery on page 43.

•Motion Tablet Center main screen

•BIOS setup utility

Backing up your system

To protect against loss or accidental deletion, schedule backups to occur automatically on a

regular basis. Windows 8.1 has a backup tool called File History that you can use to

configure what you want to backup and to schedule backups on a regular basis. You can

use File History to make automatic backup copies of your files onto an external hard disk or

network drive. It works with folders and files stored in your Windows libraries, which

include your Documents, Music, Photos, and Videos folders as well your Favorites and

Contacts and files on your Windows Desktop.

File History performs continuous incremental backups that allow you to save multiple

versions of a file or document. If you accidentally delete a file or need to revert to a previous

version of that file, you can easily step back through the various saved versions of that file in

order to locate the version that you need.

By default, File History makes hourly back-ups, but you can specify the frequency yourself,

choosing anything from 10 minutes to a single daily backup. You can also specify how long

you want File History to keep old versions of your files.

To schedule backups with File History:

1. Swipe in from the right edge of the screen and tap Search.

2. Type backup in the search box, tap Settings, and then choose Save backup copies of

your files with File History from the search results.

Chapter 2 Using your C5m/F5m Restoring your system 55

3. The File History window opens and will display any external drives connected to your PC.

If you want to specify another location for your backups such as a network drive, tap

Select Drive in the left-hand panel.

4. Tap Advanced Settings to modify the way that File History works.

•Save copies of files—the default setting for backups is hourly back-ups, but you can

vary this period from 10 minutes to 24 hours.

•Size of offline cache—use this option to set a limit on the amount of disk space used

for backups.

•Keep saved versions—specify how long you want to keep old versions of your files.

5. Tap Turn on.

6. To restore files, tap Restore Personal Files in the File History window and follow the

instructions.

Restoring your system

Windows 8.1 includes specialized tools for restoring your system in case of issues or system

failure. This section covers:

•Creating a recovery image to use to restore your computer if necessary

•Using the recovery image to boot your system and easily access a number of recovery

and troubleshooting tools that you can use if you encounter any issues with your

Windows 8.1 installation

•Performing a System Restore

Creating a Windows 8.1 recovery drive

Once you’ve set up your C5m/F5m, you should create a recovery drive. A recovery drive will

allow you to boot your system and easily access a number of recovery and troubleshooting

tools that you can use if you encounter any issues with your Windows 8.1 installation.

Before you begin

You’llneeda16GBUSBflashdrive.

NOTE:When you create a recovery drive, this will erase anything already stored on your USB flash

drive. You should transfer any important data to another storage device before creating a

USB recovery drive.

Create a USB recovery drive

To create a USB recovery drive:

1. Swipe in from the right edge of the screen and tap Search.

2. Type recovery in the search box, tap Settings, and then choose Create a recovery

drive from the search results.

Chapter 2 Using your C5m/F5m Restoring your system 56

3. Tap Yes when asked if you want to allow the following program to make changes to your

computer.

4. In the next window, leave the checkbox selected and then tap Next.

5. Follow the steps in the Recovery Drive wizard.

Microsoft’s website provides additional information about creating a Windows 8.1 USB

recovery drive:

http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive.

Using the Windows 8.1 recovery drive

If you have issues with your Windows 8.1 installation, you can boot from the recovery drive

you created to access recovery and troubleshooting tools.

NOTE:A Recovery Drive is bit specific—if you create a Recovery Drive in a 64-bit version of

Windows 8.1, you can't use that drive to boot up and repair a 32-bit version of Windows 8.1.

Likewise, you can't use a 32-bit Recovery Drive to boot up and repair a 64-bit system.

To use the recovery drive:

1. Insert the recovery drive in the USB port and power on your Tablet PC.

The Windows logo is displayed for few moments and you’ll then be prompted to choose

a keyboard layout. If you don’t see your keyboard layout on this first screen, tap the See

more keyboard layouts link until you find one that fits.

2. On the following screen, tap the Troubleshoot tile to access the tools on the recovery

drive.

Three tiles are displayed on the following screen: Refresh your PC, Reset your PC, and

Advanced options.

3. Tap Refresh your PC if you want to perform a fresh install of Windows 8.1.

If you select this option:

•Your files and personalization settings won’t change.

•Your PC settings will be changed back to their defaults.

•Apps from Windows Store will be kept.

•Apps you installed from disks or websites will be removed.

•A list of removed apps will be saved on your desktop.

4. Tap Reset your PC If you have backed up all of your data and you want to reinstall a

fresh copy of Windows 8.1. In this case, your system will return to the same condition it

was in when you started Windows 8.1 for the first time.

5. Tap Advanced options to access tools that you can use to recover your damaged

Windows system:

•System Restore—restores all system files and settings to the state they were in when

the last restore point was created. All your data will remain intact.

•System Image Recovery—select this option to use the Windows 8.1 recovery drive

you created to perform a complete restoration of your entire system. All your current

Chapter 2 Using your C5m/F5m Restoring your system 57

programs, system settings, and files will be replaced with the versions that were

current when you made the recovery image.

•Automatic Repair—this option scans your system and analyzes the various settings,

configuration options, and system files to find corrupt files or issues with

configuration settings. If it detects any of these problems, it automatically attempts

to fix them so that your system can boot normally.

•Command Prompt—use this tool to access the command line tools.

Note: This option is for advanced users only.

6. Select the option that best fits your needs and follow the instructions displayed on your

screen.

Using System Restore

System Restore is a recovery feature in Windows 8.1 includes that allows you to restore your

computer to a previous state. This is useful if you have issues with your Tablet PC and you

can’t determine the cause. Windows 8.1 automatically creates restore points whenever you

make changes to your system such as installing applications. These restore points include

crucial operating system files and certain parts of the registry that could be altered by the

pending change operation.

If you experience problems with your system, you can use these restore points to restore

your system to a previous state prior to changes being implemented. You can also create a

restore point manually before you make changes to your system.

To manually create a System Restore point:

1. Swipe in from the right edge of the screen and tap Search.

2. Type restore point in the search box, tap Settings, and then choose Create a restore

point from the search results.

The System Protection tab of the System Properties control panel is displayed.

3. Tap Create and name your restore point when prompted.

4. Tap Create.

The restore point creation process begins.

To use System Restore to restore your system:

1. Swipe in from the right edge of the screen and tap Search.

2. Type restore point in the search box, tap Settings, and then choose Create a restore

point from the search results.

The System Protection tab of the System Properties control panel is displayed.

3. To restore your computer, tap System Restore and the main screen for System Restore

opens. Tap Next and you’ll see a list of available restore points that you use to restore

your system.

4. Select the restore point you want to use and follow the instructions on the next screens.

Chapter 2 Using your C5m/F5m Finding other software 58

Finding other software

For information about other software for your tablet, go to Motion Computing Accessories

and the Motion Computing Store. You will find links to software solutions for purchase as

well as free downloads from Motion Computing and its service partners.

Chapter 3 Caring for your C5m/F5m 59

Caring for your C5m/F5m 3

Proper care and maintenance will keep your C5m/F5m Tablet PC working and in good

condition. For general information about care of the tablet and its components and

accessories, see the Safety and Regulatory Guide included with your Tablet PC.

WARNING: Follow the guidelines listed below when caring for your C5m/F5m Tablet PC

and its components. Improper use may damage the Tablet PC and its components and void

the warranty.

General care

•Protect the Tablet PC from exposure to extreme temperatures, shock, liquids, and strong

magnetic fields.

•Don’t place heavy objects on top of the Tablet PC.

•If you’re storing the tablet for a long time, unplug the power adapter and remove the

battery after partially discharging it.

•Don’t open the case. Opening the case will void your warranty.

Chapter 3 Caring for your C5m/F5m Caring for the display 60

Caring for the display

Follow these suggestions to keep your display clean:

•Clean fingerprints and smudges from the display surface by wiping it with the cloth

provided.

•If needed, use a cleaning solution recommended by Motion Computing to clean the

display. Spray the solution on a cloth then wipe the display. Never spray directly onto the

display surface and never use an abrasive cleaner.

•If liquid is spilled on the display, wipe it up immediately with a soft cloth.

•Use only the C5m/F5m pen to write on the display. Any other object could damage the

display surface.

•Protect the display surface from unnecessary contact by using a case when transporting

the Tablet PC.

•Cover the display with a protective display film.

•Avoid exposing the display to direct sunlight for long periods of time.

•If your tablet comes with a View Anywhere display, clean with any alcohol-based

product recommended for anti-reflective glass. Other cleaning products might leave a

residue.

•You can also purchase protective display films as well as protective cases from the

Motion Computing Accessories page.

Cleaning solutions

Motion Computing maintains a list of C5m/F5m chemical disinfectants and cleaning

products on its website.

WARNING: Don’t use any corrosive or abrasive cleaners to clean or disinfect the tablet.

Caring for the pen

If you use a pen with your tablet:

•Store the pen in the pen holder when not in use.

•Avoid storing the pen vertically on its tip. It can damage the pen-to-digitizer function.

•Keep the pen away from any liquid because the pen contains electronic components

that could be damaged when wet.

•In certain environments, particles or debris can stick to the pen tip or the Tablet PC

display. Make sure you wipe off the pen with a soft cloth to avoid scratching the display.

•Change the tips regularly, especially if you drop the pen onto a rough surface that could

damage the tip or embed debris in it. Damaged pen tips can scratch the display.

NOTE:To order pens or new pen tips, go to Motion Computing Accessories.

Chapter 3 Caring for your C5m/F5m Cleaning in a healthcare environment 61

Replacing pen tips

Pen tips eventually wear down or get damaged, so the pen includes extra tips and a tool for

replacing them.

With typical use, you should change the pen tip every 90 days. If you use the pen in a dirty

or dusty environment, you should change the pen tip every 30 days. Particles can become

embedded in the pen tip and scratch the display.

To replace the pen tip:

1. Grasp the old tip with the replacement tool. Use the notch on the ring to grab the tip.

2. Pull the old tip out of the pen.

3. Insert a new tip, placing the flat end of the pen tip in first.

4. Apply slight pressure to push the tip in to place.

Cleaning in a healthcare environment

This section describes the cleaning procedures for the Tablet PC in a healthcare

environment.

Disinfecting procedures

You should periodically disinfect the tablet according to the institutional polices of surface

and equipment safety and cleanliness. Motion Computing has tested a variety of

antimicrobial solvents and information about specific products is available upon request.

According to the Centers for Disease Control and Prevention, “items that do not ordinarily

touch the patient or touch only intact skin aren’t involved in disease transmission, and

generally do not necessitate disinfection between uses on different patients”.1 We

recommend using an EPA-approved low-level disinfectant when general cleaning is

required. For a list of cleaning solutions tested by Motion Computing, see Cleaning

solutions on page 60.

If the tablet becomes soiled with blood or other body fluids, a hospital-approved low-level

disinfectant that is tuberculocidal/virucidal when used at recommended dilutions and

contact times can be used.

Visibly soiled areas should first be cleaned and then disinfected, or a detergent disinfectant

can be used. For disinfection, the cleaned areas should be moistened with the appropriate

germicide and allowed to air-dry.1

1. Centers for Disease Control and Prevention. “Sterilization or Disinfection of Medical Devices-General

Principles.” 2002.

<www.cdc.gov/ncidod/dhqp/bp_sterilization_medDevices.html> (20 Sept. 2006).

Chapter 3 Caring for your C5m/F5m Cleaning the fingerprint reader 62

If the tablet is used with patients who are infected or colonized with vancomycin-resistant

enterococci or other drug-resistant microorganisms judged by the infection control

program (based on current state, regional, or national recommendations, to be of special or

clinical or epidemiologic significance or with highly virulent microorganisms such as Ebola

or Lassa), then the unit should be dedicated to one patient or patient cohort or subjected to

low-level cleaning between patient uses.1

Training and documentation considerations

All users of tablet computers in the healthcare environment should be provided with

training on proper cleaning procedures. Cleaning procedures should be added to the

institution's policies and procedures for infection prevention.

Cleaning the fingerprint reader

Under normal circumstances, you should clean the fingerprint reader once a month, or

whenever necessary.

To clean the fingerprint reader:

1. Shut down the tablet, unplug it, and remove the battery.

2. Lightly spray a cotton swab with household window cleaner.

3. Gently rub the sensor surface with the cotton swab, slowly rotating the swab so a new,

clean surface of the swab is constantly exposed to the sensor surface. Don’t allow

cleaner to drip or run down into the electronics around the sensor.

Don’t use bleach, solvents, or abrasives. Don’t spray or pour any liquid directly on the

sensor.

4. After cleaning, gently rub the surfaces again with a clean, dry cotton swab. Use a clean

swab each time you clean the sensor.

Chapter 3 Caring for your C5m/F5m Caring for the tablet battery 63

Caring for the tablet battery

To maximize the performance of the battery, condition the battery once a month. To

condition it, run the tablet on battery power until the battery’s charge level drops below

20%. Then use AC power until it is fully charged.

You will receive a message if the tablet detects that the battery needs conditioning.

For more information about batteries, see Using the battery on page 40.

Traveling with your C5m/F5m Tablet PC

Use the following tips when you travel with your C5m/F5m Tablet PC:

•Put the Tablet PC in a case to protect the display. Motion Computing sells a variety of

cases for the C5m/F5m. You can purchase one at the Motion Computing Accessories

page.

•Store the pen in the pen holder located on the back side of the tablet handle.

•Pack the Tablet PC securely in a briefcase or hand-carried luggage and keep it separate

from toiletries, liquids, and food. Don’t pack it in checked luggage.

•Before extended use in the field or long trips away from AC power, adjust the power

properties to maximize battery conservation. See Power Settings on page 27.

•For international travel, use the appropriate adapters for your destination’s electrical

outlets. You don’t need to buy a voltage converter; the Motion AC adapter will

automatically adjust to different voltages.

•You may want to carry proof of ownership or a merchandise passport when traveling

internationally.

•Consult your insurance and credit card companies to learn about emergency travel

assistance in case your Tablet PC becomes lost or disabled.

•Don’t carry your tablet through a metal detector.

•Turn off the Tablet PC or place it in Hibernation mode for airplane takeoff and landing.

TIP:Check with your airline for exact rules on using your Tablet PC and Wi-Fi while traveling. If

required, you can disable all of your wireless devices using Motion Tablet Center. To disable

the wireless devices, open Motion Tablet Center, tap Wireless Settings in the Tablet

screen, and tap the switch under Airplane mode to turn it on.

DANGER: Don’t transport Li-ion batteries in checked baggage. The baggage hold can get

very hot, which can cause the Li-ion battery to overheat and result in a possible explosion.

You can take up to two spare batteries in carry-on luggage, in addition to the one in the

unit. Transporting batteries in checked baggage or transporting more than two spare

batteries is a violation of federal transportation regulations.

Chapter 4 Troubleshooting and FAQs 64

Troubleshooting and

FAQs 4

Motion Computing Tablet PCs are thoroughly tested for performance and quality, but

occasionally issues can still occur. If you don’t find the information you’re looking for in this

section, go to Motion Computing Support.

NOTE:Enterprise users should contact their support organization for assistance with resolving

tablet, application, or connectivity issues.

Troubleshooting

Use the information in this section to identify and resolve common issues. If an issue has

more than one potential cause, the most common cause is listed first.

Power issues

The tablet doesn’t shut down

•An application might have stopped responding. Use Task Manager to manually stop the

application. Press Ctrl+Alt+Delete or press the Security button and select Task

Manager. You can also press and hold the power button for five seconds to force

the tablet to shut down. However, this is not recommended.

•If the tablet doesn’t shut down after holding the power switch for five seconds, do the

following:

1. Remove the battery (see Removing and replacing the battery on page 43).

2. Unplug the power adapter.

3. Press the camera, security, and Motion Tablet Center buttons simultaneously.

The tablet won’t enter Hibernation mode

•Hibernation might not be enabled. Enable hibernation by adjusting the power button

behavior from Motion Tablet Center’s Power settings. See Power Settings on page 27.

Chapter 4 Troubleshooting and FAQs Troubleshooting 65

The tablet doesn’t return from Hibernation mode while on battery power

•The battery might be depleted. Plug the Tablet PC’s power adapter into an AC outlet and

into the Tablet PC.

The power button is blinking but nothing is happening

•The tablet is in Sleep mode. Press the power button to wake up the tablet. To power off

the tablet completely, you can press and hold the power button for about five

seconds. However, this is not recommended. Under normal conditions, power off the

Tablet PC by swiping from the right, tapping Settings, and then tapping the Power icon.

You should see three options: Sleep, Restart, and Shut down. Tapping Shut down will

turn off your PC.

The display goes black while the Tablet PC is still turned on

•The tablet might have turned off the display to save power. To restore the display, touch

the screen with your finger or the pen.

•The tablet might have gone into Sleep mode. Press and hold the power button for

about one second.

•The tablet might have gone into low-battery Hibernation mode. In Hibernation mode,

the power status light is off. Plug the tablet in to AC power, then press and hold the

power button for about one second.

Battery issues

The battery doesn’t last very long (less than four hours)

•Hot or cold conditions can adversely affect the battery charge. Use AC power if you’re

operating the tablet in these conditions.

•Accessory devices such as a DVD player and applications that make heavy use of the

hard drive can drain the battery more quickly. Remove the accessory devices or use AC

power if possible.

•Condition the battery once a month by using the tablet on battery power and allowing

the battery charge to drop below 20% before connecting the battery to AC power.

•The battery may be weakening. Use a different battery if possible.

•For other battery optimizing tips, see Battery and power management tips on page 44.

Display issues

The display is too dim

•The display brightness may be set too low. Use Motion Tablet Center’s Power settings to

brighten the display. Open Motion Tablet Center, tap Power, then tap Advanced. Adjust

the display brightness slider to the desired level.

The display is unreadable or distorted

•The screen resolution and color quality may not be set correctly. Use Windows Display

Properties to reset the display settings. Swipe in from the right side of the screen and tap

Search.Type control panel in the search field. In Control Panel, select Display, tap

Chapter 4 Troubleshooting and FAQs Troubleshooting 66

Adjust resolution in the left pane change the resolution until the display appears

normal.

•The display driver may have been removed or become corrupted. Use Windows Device

Manager to reinstall the driver. Swipe in from the right side of the screen and tap Search.

Type driver in the search field, tap Settings, and select Update device driver from the

search results. In the Device Manager window, expand Display adapters. Select the

adapter and select Action > Update Driver Software. Follow the on-screen instructions.

Touch or pen issues

The Tablet PC doesn’t respond to the pen I’m using

•Use only the C5/F5-Series pen with the tablet. The Tablet PC doesn’t respond to other

digitizer pens, even Motion Computing pens for other models.

When I add an external display, touch input doesn’t appear on the desired display

•Configure touch settings on the desired display. Open Motion Tablet Center and tap

Tablet PC Settings. Tap the Display tab, then tap Setup next to next to Configure your

pen and touch displays. Tap Pen input or Touch input depending upon the type of

input you want to use on the display. Follow the on-screen instructions.

•To configure display options, open Motion Tablet Center and tap Tablet PC Settings.

Tap the Display tab, select the display you want to configure from the drop-down list

and then tap Calibrate. Tap Pen input or Touch input depending upon the type of

input you want to use on the display. Follow the on-screen instructions.

When I write, I inadvertently click the function button on the pen

•Try adjusting how you hold the pen. Avoid resting your finger on the function button.

You can also disable the function button. Open Motion Tablet Center and tap Pen and

Touch. Tap the Pen Options tab, and deselect the checkbox beside Use the pen button

as a right-click equivalent.

The pen function button doesn’t work

•You may not be pressing the button early enough. Try pressing and holding the pen

function button before you touch the pen to the display surface.

•The pen function button may be disabled. To enable it, open Motion Tablet Center and

tap Pen and Touch. Tap the Pen Options tab, and select the checkbox beside Use the

pen button as a right-click equivalent.

The eraser doesn’t work

•The eraser may not be enabled. To enable it, open Motion Tablet Center and tap Pen and

Touch. Tap the Pen Options tab, and select the checkbox beside Use the top of the pen

to erase ink (where available). The eraser works on digital ink only, not text.

On-screen instructions require me to press Enter or Esc, but I don’t have a keyboard

•Connect a keyboard to the tablet to continue.

The C5m/F5m responds to my finger but not my pen

•The tablet may be configured to ignore pen input. You can use Motion Tablet Center to

configure pen settings. Open Motion Tablet Center and tap Tablet PC Settings. Tap the

Display tab, then tap Setup next to next to Configure your pen and touch displays.

Tap Pen input and follow the on-screen instructions.

Chapter 4 Troubleshooting and FAQs Troubleshooting 67

The C5m/F5m tablet is too sensitive to touch

•Consider changing a touch setting so that you have to double-tap the display to enable

touch. Open Motion Tablet Center and tap Touch Settings. Select the option Double-

Tap Mode under Touch/Pen Arbitration.

The pointer on the screen doesn’t align with the pen

•The pen may need to be calibrated. Open Motion Tablet Center and tap Tablet PC

Settings. Tap the Display tab and tap Setup beside Configure your pen and touch

displays. Follow the on-screen instructions.

Ports and connectors issues

The tablet doesn’t recognize the USB device

•Windows may take a short time to recognize the USB device. Wait a few moments to see

if the device is recognized.

•The device may not be connected properly. Check the connection and ensure that it’s

inserted properly into the USB port.

•The correct driver might not be included with Windows 8.1. Check the USB device

manufacturer’s website for a current driver.

The C5m/F5m is in its dock, but the tablet doesn’t recognize any accessory devices,

such as the external disk drive or monitor

•The C5m/F5m may not be fully seated in the dock. Remove it from the dock and then

replace it.

Network issues

The wireless adapter keeps connecting even when I don’t want it to

•Disable the desired wireless adapter from Motion Tablet Center. Open Motion Tablet

Center, Tap Wireless Settings in the Tablet screen. The Windows Networks menu opens.

Tap the wireless network you want to disable and tap Disconnect.

I can’t connect to a wired Ethernet network

•To connect to an Ethernet network, your C5m/F5m must be connected to a docking

station. The Ethernet port for the C5m/F5m is located on the dock.

•The connection to the dock may be loose. Remove the Ethernet cable and reconnect it.

•The Ethernet network may be experiencing problems. Check with your System

Administrator to determine the status of the network.

•Replace the Ethernet cable.

Wi-Fi issues

I can’t connect to a Wi-Fi network

•Wireless communication may not be turned on. To turn on wireless communication,

swipe in from the right edge of the screen, tap Settings, and then tap Change PC

Chapter 4 Troubleshooting and FAQs Troubleshooting 68

settings. Tap Wireless, and then make sure Airplane mode is set to Off and your wireless

device is set to On.

•Your Tablet PC may be too far from the wireless router or access point. Move your tablet

closer to the router or access point.

•Your C5m/F5m may not have located a Wi-Fi network. Open Motion Tablet Center, Tap

Wireless Settings in the Tablet screen. The Windows The list of available wireless

networks is displayed in the Wi-Fi section.

•You may not have access to the network. Obtain a user name and password from your

System Administrator.

•Your tablet’s security settings may prevent a connection. For example, the network may

not be broadcasting the network name (SSID) or encryption may be required. Check

with your System Administrator.

Bluetooth issues

I can’t connect to a Bluetooth network

•Ensure that Bluetooth is enabled. Open Motion Tablet Center, and tap Power. Ensure

that the switch beside Bluetooth is set to On.

•Swipe in from the right side of the screen and tap Search. Type bluetooth in the search

field and then tap Settings.Tap Add Bluetooth device in the search results. Follow the

on-screen instructions.

•Your Bluetooth device is out of range. The Bluetooth devices are designed for short-

range communication and can connect at distances up to 33 feet (10 meters).

No other Bluetooth device can detect the C5m/F5m tablet

•To make your C5m/F5m visible to other devices, type bluetooth in the search field and

then tap Settings. Tap Change Bluetooth settings in the search results. In the Options

tab, select Allow Bluetooth devices to find this PC.

I tried to pair my Bluetooth device several times but it isn’t detected:

•Ensure that the Bluetooth device you’re adding is discoverable. See the device’s

manufacturer’s instructions for more information.

•Ensure that the Bluetooth device battery is charged.

•If the tablet still can’t detect the Bluetooth device, contact the device manufacturer for

assistance.

Chapter 4 Troubleshooting and FAQs Troubleshooting 69

Bluetooth wireless tips

Motion Computing and its Bluetooth partners have worked to ensure a positive experience

with this technology and to ensure Bluetooth interoperability. In doing so, we have found

the following issues:

•Interference—If you’re running Bluetooth and Wi-Fi at the same time, interference can

affect the Bluetooth performance. This is most noticeable if:

– You try to transfer large amounts of data, such as with file transfers

– Several Bluetooth devices are operating in an office simultaneously

•Speech Recognition—Bluetooth audio has not been fully developed for speech

recognition. Therefore, for speech recognition, we recommend that you not use a

Bluetooth wireless headset.

•Disconnection—Some Bluetooth devices will disconnect when they go into power-

saving mode. Most devices will automatically reconnect when they become active again.

•Incompatible drivers—If you attempt to install other wireless headset or other audio

drivers (such as Bluetooth or USB) over the Tablet PC audio drivers, a malfunction of the

Tablet PC audio system may occur because the drivers may not be compatible.

•Interoperability—If you’re having issues with interoperability of Bluetooth devices,

contact the manufacturer of your Bluetooth device and check its compatibility with the

Bluetooth software installed on your Tablet PC.

•Security—Bluetooth devices use a passkey to create a secure connection between the

Tablet PC and the Bluetooth device. Although the passkey exchange helps to secure

your data, Bluetooth wireless technology shouldn’t be considered completely secure.

Mobile broadband with GNSS issues

I can’t connect to a mobile broadband network

•Mobile broadband is only available if you purchased your C5m/F5m with the optional

Mobile Broadband with GPS module.

•A mobile broadband network requires you to have a data plan from a cellular network

provider.

•You will need a SIM card from your network provider. See Using the SIM card slot on

page 53. The SIM card contains your account information.

•Ensure that Mobile Broadband is enabled. Open Motion Tablet Center, and tap Power.

Ensure that the switch beside Mobile Broadband is set to On.

I changed my SIM card and now I can’t connect to my mobile broadband network

•The tablet should be shut down when changing or inserting the SIM card. Restart the

tablet to enable the SIM card.

The GPS doesn’t work

•The GPS receiver is only available if you purchased your C5m/F5m with the optional

Mobile Broadband with GPS module.

•The GPS navigation or mapping application you are using must be able to handle

standard NMEA GPS information.

Chapter 4 Troubleshooting and FAQs Frequently asked questions 70

Audio issues

No sound is coming from the built-in speakers

•The volume may be set too low or muted. Swipe from the right side of the screen, tap the

volume icon , and adjust the slider to raise the volume.

No sound is coming from the built-in speakers or external speakers

•The integrated audio components may have been overwritten. If you install a third-party

audio device (such as a USB or Bluetooth device), the integrated audio may stop

working. If this happens, reinstall the audio drivers. After you install these, if you still have

issues with volume, contact your System Administrator or service provider.

System issues

I forgot my BIOS password and can’t access my tablet

•You can enter several incorrect passwords before the BIOS temporarily locks the system.

You can try again by restarting the system. If you still can’t log on, contact your System

Administrator.

The tablet seems to be operating slower than usual

•Reboot your Tablet PC.

•The solid state drive (SSD) may be full or nearly full. You can free up space on your drive.

Swipe in from the right and tap Search. Type disk cleanup, tap Settings, and select

Free up disk space by deleting unnecessary files.

•Unlike traditional hard drives, SSD drives, such the one installed in C5m/F5m, see no

performance benefit from traditional HDD defragmentation tools. Using these tools

simply adds unnecessary wear to the SSD. It is recommended that you disable any

automatic or scheduled defragmentation utilities on your tablet.

I want to make my tablet run faster

•Change the Power plan to High Performance by using the Power settings in the Motion

Tablet Center (see Power Settings on page 27).

Frequently asked questions

How can I make the battery charge last longer?

•By default, the power plan for the C5m/F5m is a balance between optimal performance

and a long battery charge. If you want the tablet to run longer between charges, use the

Power saver power plan. Open Motion Tablet Center, tap Power, and select Power

Saver from the drop-down list next to Choose a power plan.

•Set the display to the dimmest level you’re comfortable with. Open Motion Tablet

Center, tap Power, tap Advanced, and adjust the brightness slider to a dimmer level.

•Turn off power for unused devices. To disable devices, open Motion Tablet Center, tap

Power, and turn off the devices you don’t need.

•Stop unnecessary background applications and processes.

Chapter 4 Troubleshooting and FAQs Frequently asked questions 71

How do I know if the tablet is charging when I plug it in to a power adapter?

•The battery gauge button on the front of the tablet is amber when the tablet is charging.

How do I check the battery charge when I’m running on the battery?

•The battery gauge on the front of the tablet shows the level of battery charge. The

number of lights indicate the level of charge where four green lights indicate a full

charge and one green light indicates that about 20% charge is remaining. If the lights are

flashing amber, the battery is low and requires immediate charging.

How do I clean the display screen?

•To clean the display screen, wipe it with a soft cloth. Don’t spray cleaners, pour any

liquid, or wipe any abrasive cleaner on the screen or any surface of the Tablet PC. Don’t

use tissues or paper towels to clean the screen. They contain wood fibers that may

scratch the surface.

•Motion Computing maintains a list of C5m/F5m chemical disinfectants and cleaning

products on its website.

How do I clean the View Anywhere display screen?

•To clean the View Anywhere display screen, wipe it with a soft cloth. If needed, clean

with any alcohol-based product recommended for use on anti-reflective glass. Other

cleaning products may leave a residue. Don’t spray cleaners, spray or pour any liquid, nor

wipe any abrasive cleaner on the screen nor any surface of the unit. Don’t use tissues or

paper towels to clean the screen. They contain wood fibers and may scratch the surface.

Will scratches affect the performance of the display or digitizer?

•Our testing has not found appreciable loss of performance on a scratched display.

How sensitive is the screen to various elements?

•As with any computer or electronic device, you should protect the Tablet PC from liquids,

dirt and sand, other contaminants, and extreme heat.

Will any monitor, USB device, keyboard, or mouse work with the C5m/F5m?

•If the device has a driver for Windows, it will work with the Tablet PC. For a list of

products that have been tested for Windows 8.1, check the Microsoft website.

How do I adjust the Tablet PC for left-handed use?

•Change where menus appear on the screen by indicating which hand you write with by

using the Tablet PC settings in the Motion Tablet Center (see Tablet PC settings on

page 24).

How can I stop the display screen from rotating automatically?

•You can adjust the order in which your screen rotates in Control Panel. Open Control

Panel, select Display and tap Screen Resolution. Deselect the checkbox beside Allow

the screen to auto-rotate then tap Apply.

•Swipe in from the right side of the screen. Tap Settings. Tap the Screen Lock icon above

the brightness slider to toggle rotation lock.

Chapter 4 Troubleshooting and FAQs Frequently asked questions 72

What do I need to use the Tablet PC in another country?

•You will need a travel plug adapter, which you can find in airports and travel stores. You

don’t need to buy a voltage converter; the Motion AC adapter will automatically adjust

to different voltages.

Where can I learn more about my C5m/F5m?

•To learn more about the C5m/F5m, check out our training tutorials and knowledge base

articles. Motion Computing also offers corporate training classes.

Can I recycle my old computer?

•Yes. Motion Computing has a recycling program that allows free return of all Motion-

branded products and non-Motion-branded electronics with the purchase of a similar

Motion tablet for processing and disposal in an environmentally safe manner. For details,

go to Motion Computing recycling program.

Index 73

Index

A

A button 11

Absolute Computrace® 8

amber light 71

amber lights 41

audio

drivers 70

B

B button 11

backing up your system 54

File History 54

Barcode scanner (optional) 10

battery 12

checking status 40, 71

gauge 11, 14, 41

health 63

hot swapping 43

optimizing 44, 70

status light 41

swapping 43

tips 44

using 40–44

battery door latch 13

battery gauge light 12

BIOS

troubleshooting password 70

blinking lights 41

blinking power button 65

Bluetooth 47

add a device 15

discovery 68

enable 15

set up 15

tips 69

troubleshooting 68

brightness

adjust 28

buttons

configuring 24, 33

functions 33

C

C5m/F5m

getting started 14

optional features 7

optional setup tasks 17

overview 9

specifications 6

camera

documentation 12

help 37

settings 36

cameras 34

care and maintenance

display 60

fingerprint reader 62

general care 59

pen 60

replacing pen tips 61

checking battery status 40

cleaning

display 60

fingerprint reader 62

compass 29

conditioning the battery 63

connecting

display monitor 18

docking station 18

Corning Gorilla glass 6

Ctrl+Alt+Del 10

customizing buttons 24, 33

D

directional pad 11, 33

disable unused devices 27

discrete GPS with WAAS, EGNOS, and

MSAS 7

display

care and cleaning 60

connecting external 18

orientation 71

scratch resistance 6

scratches 71

troubleshooting 65–66

turning off automatic rotation 71

disposing of used batteries 44

docking connector 11

Index 74

docking guide 13

docking station 18

documentation camera 35

downloads, free 58

E

Enter button 11

eraser

use top of pen as 23

external monitor 34

F

fan cover 12

features

optional 7

Fingerprint reader 10

fingerprint reader 48

set up password 48

tips 50

five-way directional controller 33

flashing lights 41

flicks settings 23

free downloads 58

front panel buttons

configuring 24, 33

front panel light 41

Function button 11

about 33

G

Gorilla glass 6

GPS receiver 47

discrete GPS receiver with WAAS, EG-

NOS, and MSAS 47

troubleshooting 69

green lights 41

H

handwriting panel 31

hibernate 17, 64

hot swapping battery 43

I

indicator light 41

integrated microphones 34

K

keyboard

Windows 8 on-screen 31

Know Your Motion Tablet 21, 30

Accessories 30

Documentation 30

Getting Started 30

Support 30

Knowledge Base 72

L

LCD

View Anywhere 8

left- or right-handed options 25

left-handedness 71

Location Services 29

lock and unlock the Tablet PC 16

M

Microphones 11

microphones

using 34

mobile broadband

connecting to 26

mobile broadband with GNSS

configuring 45

enabling 45

troubleshooting 69

using 44

mobile broadband with GNSS (optional)

set up 15

Motion Computing applications

Know Your Motion Tablet 30

Motion Tablet Center 21

Motion Computing Support 64

Motion Optimized power plan 27

Motion Tablet Center 21

Advanced settings, Power 28

Advanced settings, Tablet 26

button 33

Compass 29

flicks settings 23

Location Services 29

pen and touch settings 22

power settings 27

sensors settings 29

Show Map 30

Tablet PC settings 24

tablet settings 22

touch settings 23, 25

using 21

Wireless settings 25, 26

Motion Tablet Center button 11

Index 75

O

OmniPass

create a user account 50

enroll as a new OmniPass user 50

set up a fingerprint password 48

starting 49

optimization

power plan 27

optional features 7, 9

Absolute Computrace® 8

mobile broadband with GPS 7

security 7

TPM 8

View Anywhere display 8

P

Page Down 33

Page Up 33

password replacement

about 51

Pen 13

pen

care and maintenance 60

tether 17

troubleshooting 66

pen and touch display

configure 24, 66

pen and touch settings 22

pen bay 12

pen tether attach point 12

power adapter

port 10

Power adapter port 10

power button

blinking 65

change behavior 28

power plan

change 27

create 28

customize 28

Motion Optimized 27

Power Saver 70

power settings 27

R

rear camera lens (optional) 12

rear camera light (optional) 12

recovery drive

creating 55

refresh your PC 56

reset your PC 56

using 56

using a Windows 8 recovery drive 56

recovery image 17

recycle old computer 72

refresh your PC 56

removing the battery 43

replacing pen tips 61

replacing the battery 43

reset your PC 56

restoring your system 55

creating a Windows 8 recovery drive

55

using system restore 57

using the Windows 8 recovery drive

56

rotating the display 71

S

scratch resistance 6

scratches 71

screen

orientation 24

rotation 24

security 7

Security button 10

sensor settings 29

Compass 29

Location Services 29

Show Map 30

serial number 54

setting up

docking station 18

external monitor 18

the tablet PC 14

Shift+Tab 33

Show Map 30

shut down 65

SIM card slot 13, 53

Skype™ 35

sleep 17

Sleep mode 16

smart card reader (optional) 13, 52

Index 76

SnapWorks™ by Motion® 35

configuring settings 36

copying a photo 38

editing a photo 37

help 37

printing a photo 38

sending a photo 38

taking a photo 35

software solutions 58

speaker 12

specifications 6

status light 41

swapping batteries 43

System Restore 57

T

Tab key 33

tablet PC

optional features 7

software 58

specifications 6

training tutorials 72

Tablet PC settings 24

tablet settings 22

taking a photo 35

text

entering 31

touch

pointer, adjusting 23

pointer, show or hide 23

troubleshooting 66

touch settings 23, 25

touchscreen display 11

TPM 8

training classes

corporate 72

training tutorials 72

traveling with your tablet PC 63

troubleshooting

audio issues 70

battery 65

battery issues 65

bluetooth issues 68

input 66

mobile broadband with GPS 69

network issues 67

ports and connectors issues 67

power issues 64

system issues 70

touch or pen issues 66

Wi-Fi issues 67

U

USB port 10

troubleshooting 67

using

microphones 34

using a Windows 8 recovery drive 56

V

View Anywhere display 8

W

web camera 35

indicator light 11

web camera (optional) 11

Wi-Fi

set up 14

using 47

Windows Power Options 28

Windows® button 10

WinMagic® SecureDoc™ 7, 51

wireless

connecting to 26

wireless network

connect to 14

wireless settings 25