Motorola Mobility P56MH1 i940 iDEN MOBILE WITH WI-FI AND BLUETOOTH User Manual Exhibit 12

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Document ID	1522584
Application ID	R6akVZYuP5yBWd/6N3aQ2A==
Document Description	Users Guide 2
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	173.7kB (2171283 bits)
Date Submitted	2011-08-12 00:00:00
Date Available	2011-09-26 00:00:00
Creation Date	2011-07-29 15:17:22
Producing Software	Acrobat Distiller 8.3.0 (Windows)
Document Lastmod	2011-07-29 15:19:45
Document Title	Exhibit 12
Document Creator	Acrobat PDFMaker 8.1 for Word
Document Author:	y10319

FCC ID: IHDP56MH1
FCC Filing Package for Motorola i940-series Transceiver
Temporary Confidentiality Requested
Exhibit 8: Draft User’s Manual -- 47 CFR 2.1033(b)(3)
The attached User’s Manual is the final production-intended version of the generic Motorola
International English User Manual. This guide will be adapted to carrier-specific versions i , but the key
information herein will be retained. Translations into other languages will also be done to support the
needs of other markets. Minor revisions may be made to these manuals, prior to and subsequent to,
placing this product onto the market. Selected portions of the User Guide can be found as indicated
below:
8.1
Safety and Regulatory Section:
Part 2; Page 20
8.2
Specific Absorption Rate (SAR) Data:
Part 2; Page 22
8.3
Guidance for use with Hearing Aids
(Pursuant to 47 CFR 20.19(f)(1):
Part 2; Page 16, 27
Motorola Mobility asserts that the User’s Guide provided with product shipping into Canada will provide any required
Industry Canada notices and/or statements in both English and French, per the requirements of RSS-Gen.
Motorola Mobility, Inc.; 8000 W. Sunrise Blvd, Suite A; Plantation, FL 33322, USA
www.motorola.com
Page
8-1
toss away your maps
Google Maps opens in “Map mode”. To learn more about
the different map modes, see “Select map mode” on
page 41.
Google Maps™
Set your location sources
Note: This feature is not available in all areas. Check
with your service provider.
Set your phone to determine your location using GPS
satellite signals (highly accurate, but uses battery power)
or using the mobile network (less accurate, but
conserves battery power).
Location
Where am I? Where do I want to go? Don’t worry—let
Google Maps find out for you.
Find it:
Maps
12:00
Settings >
To set your location source, touch
Location & security > Use GPS satellites and/or Use
wireless networks.
Find your location
Klier
lie
i St.
Dr.
nD
Whitman
Harr St.
My Location
Cline
lin
i Ave.
Accurate to 9 meters
Note: Don’t forget to set your location sources.
County Rd 500 E
County Rd 600 E
Crescent St.
Map View
Drag or flick to scroll.
Pen and Mouse Rd.
From the Map screen, press Menu
> My Location.
Your location shows on the map as . The bigger the
circle, the less accurate the location.
Find any location
County Rd
d 1400
4 N
1 Press Menu
40
Search
Directions
Layers
My Location
Join Latitude
More
Location
Press
to show your
location, change map modes,
get directions, and more.
> Search.
2 Enter text in the search box, like an address,
business, or city, then touch
Tip: If it’s an address you have visited before, select
from the list shown.
3 Touch the location you’re searching for in the results
list.
Get directions
1 Press Menu
Google Maps™ Navigation
> Directions.
2 Enter a starting point address or touch
and select
My current location, Contacts, or Points on map.
3 Enter an end point address, or touch
Contacts or Points on map.
Find it:
Navigation
and select
12:00
4 Select your mode of transport (car, public transport or
walk), then touch Go. Your directions are shown as a
list. To view your directions on a map, Show on map.
To have your phone provide turn by turn driving
directions, touch Navigate.
5 When you have finished, press Menu
Clear map.
Google Maps Navigation is an Internet-connected GPS
navigation system with voice guidance.
Oak St
250 ft
then
> More >
Select map mode
Press Menu
> Layers to select from Map (standard
map view), Satellite (map with photos), Traffic (map
with traffic conditions).
Press Menu
selections.
> More > Clear Map to clear your
Follow the prompts to speak or type your destination.
For more, go to www.google.com/mobile/navigation.
Location
41
Google Latitude™
Note: This feature is not available in all areas. Check
with your service provider.
invites them to sign in to Latitude with their Google
account.
To remove friends:
1 Touch
Latitude to show your friend’s list,
then touch a friend in your list.
Join Latitude
Keep track of where your friends and family are on
Maps. Plan to meet up, check that your parents got
home safely, or just stay in touch.
2 Touch
Don’t worry, your location is not shared unless you agree
to it. You need to join Latitude, and then invite your
friends to view your location or accept their invitations.
When using Google Maps, press Menu
> Join
Latitude. Read the privacy policy and if you agree with it,
touch Agree & share.
When you receive a request to share location details you
can choose to:
Add & remove friends
• Don't accept—location information is not shared
between you and your friend.
Find it:
Latitude
To add friends:
1 Press Menu
> Add friends.
2 Touch Select from Contacts and touch a contact, or
Add via email address and enter an email address.
Share location
• Accept and share back—see your friend’s location,
and your friend can see yours.
• Accept, but hide my location—see your friend's
location, but they can't see yours.
Hide your location
Touch
Latitude to show your friend’s list.
Touch your contact name, then press Menu
Privacy > Hide your location.
3 Touch Add friends.
If your friends already use Latitude, they’ll receive an
email request and a notification. If they have not yet
joined Latitude, they’ll receive an email request that
42
Location
Turn off Latitude
Touch
Latitude to show your friend’s list.
Then press Menu
> Privacy > Turn off Latitude.
Apps for all
Browse & install apps
get the app you want
Tip: Choose your apps and updates carefully, from
Market, as some may impact your
trusted sites like
phone’s performance—see “Choose carefully” on
page 44.
Android Market
Find it:
Market
Find it:
market
TR
RAVEL
Market
Note: When installing an app, make sure you read the
alerts that tell you what information the app will access.
If you don’t want the app to have access to this
information, cancel the installation.
Ove
ve
er 3 million boo
b okss.
Rea
ad
ding unbo
ound.
nd
Voice Search
by
Voice Search
Apps
Games
Touch an app to open
its details or install it.
FREE
Downloads
When installing an app, make sure you read the alerts
that tell you what information the app will access. If you
don’t want the app to have access to this information,
cancel the installation.
Featured
Finance
FREE
Google Inc.
Google Goggles
Select a category or touch Search to find the app you
want. Then, touch Install (if app is free) or Buy.
FREE
Google
g Inc.
Google Maps
FREE
Google Inc.
Search
Touch
to search, see
your apps, or get help.
My apps
Google Pinyin IME
FREE
Google Inc.
Settings
Help
Get all the fun games and cool apps you want! Android
Market provides access to applications from developers
worldwide, so you can find the app you want. If you
need help or have questions about Android Market,
press Menu
> Help.
Manage & restore apps
Find it:
Market > My apps
There are lots of apps available and many are free. So
you might find that you have downloaded and installed
lots of apps on your phone. That’s fine, but you may
want to uninstall apps that you no longer use.
To uninstall touch an app in the list, and then touch
Uninstall.
Apps for all
43
To restore an app, touch the app in the list. The My apps
list shows previously installed apps.
For other app management features including clearing
app data and cache, press Menu
> Settings >
Applications > Manage applications, then touch an app
in the list.
Choose carefully
Apps are great. There's something for everyone. Play,
communicate, work, or have fun. But remember, choose
your apps carefully. Here are a few tips:
• To help prevent spyware, phishing or viruses from
affecting your phone or privacy, use apps from trusted
Market.
sites, like
• In Market, check the apps’ ratings and comments
before installing.
• If you doubt the safety of an app, don't install it.
• Like all apps, downloaded apps will use up memory,
data, battery, and processing power—some more
than others. For example, a simple battery level
widget will use less than a streaming music player
app. After installing an app, if you're not happy with
how much memory, data, battery or processing
power it's using, uninstall it. You can always install it
again later.
44
Apps for all
• Just like web browsing, you may want to monitor
children’s access to apps to help prevent exposure to
inappropriate content.
• Certain apps may not provide completely accurate
information. Take care, especially when it comes to
personal health.
Wireless manager
Find it:
Settings > Wireless & networks
Bluetooth™ wireless
lose the wires and go wireless
Quick start: Bluetooth wireless
12:00
Find it:
Wireless &settings
network settings
Bluetooth
Airplane mode
Disable all wireless connections
Wi-Fi
Turn on Wi-Fi
Settings > Wireless & networks >
Bluetooth settings
Turn Airplane mode on or off.
12:00
Turn Wi-Fi on or off.
Bluetooth settings
Bluetooth
Wi-Fi settings
Touch to turn on & scan.
Turn on Bluetooth
Set up & manage wireless access points
Bluetooth
Turn on Bluetooth
Device name
Turn Bluetooth on or off.
Bluetooth settings
Mannage connections, set device name &
discoverability
Motorola Phone
Discoverable
Make device discoverable
Scan for Device
VPN settings
Set up & manage Virtual Private Networks
(VPNs)
Touch to re-scan.
Bluetooth devices
Motorola H15
Touch to connect.
Connected to phone audio
Manage all your wireless connections: Wi-Fi, Bluetooth,
& airplane mode.
Turn Bluetooth power on or off
Find it:
Settings > Wireless & networks >
Bluetooth
Note: To extend battery life, turn Bluetooth power off
when not in use.
Wireless manager
45
Tip: Turn off Bluetooth power to
extend battery life or stop
connections. To add a quick switch,
touch and hold a blank spot on your
home screen, then touch Motorola Widgets > Bluetooth
Toggle.
Note: Using a mobile device or accessory while driving
may cause distraction and may be illegal. Always obey
the laws and drive safely.
Connect new devices
• To disconnect a device, turn off the device, or touch
the device name in the devices list and touch OK
when prompted to disconnect the device.
Note: This feature requires an optional accessory.
To connect with a new device, you need to pair with it.
You only need to do this once for each device—to
connect again, just turn on the device.
1 Make sure the device you are pairing with is in
discoverable mode.
Note: Refer to the guide that came with the device
for details.
Settings > Wireless & networks >
Bluetooth settings.
2 Touch
3 Touch Bluetooth to turn on and scan. If Bluetooth is
already on, touch Scan for devices.
4 Touch a device to connect.
5 If necessary, touch OK, or enter the device passkey
(like 0000) to connect to the device. When the device
is connected, the Bluetooth indicator
appears in
the status bar.
46
Wireless manager
After you connect:
• To reconnect with a device, turn on the device or
touch the device name in the Bluetooth devices list.
Edit properties
To edit the device name, touch
Settings >
Wireless & networks > Bluetooth settings > Device
name. Enter a name and touch OK.
Wi-Fi
home, office, or hotspot
Quick start: Wi-Fi
Find it:
Wi-Fi settings
Settings > Wireless & networks >
Use a wireless network for fast Internet access and to
download data.
Wi-Fi search & connect
To find networks in your range:
1 Touch
12:00
Settings > Wireless & networks >
Wi-Fi settings.
Wi-Fi settings
Bluetooth
settings
Wi-Fi
Touch to turn on & scan.
Turn on Wi-Fi
Network notification
Notify me when an open network is
available
Tip: To see your phone’s MAC address or other Wi-Fi
details, press Menu
> Advanced.
Wi-Fi networks
Your Network
Touch to connect.
Connected
2 Touch Wi-Fi to turn on and scan. If Wi-Fi is already on,
press Menu
> Scan. Your phone lists the
networks it finds within range.
Add Wi-Fi network
3 Touch a network to connect. If necessary,
enter Network SSID, Security, and Wireless
password, and touch Connect.
When your phone is connected to the network, the
wireless indicator
appears in the status bar.
Turn Wi-Fi on or off
Find it:
Settings > Wireless & networks >
Wi-Fi
Note: To extend battery life, turn off Wi-Fi power when
not in use.
Tip: Turn off Wi-Fi power to extend
battery life or stop connections. Turn
it off and on to search for networks.
To add a quick switch, touch and
hold a blank spot on your home screen, then touch
Motorola Widgets > WiFi Toggle.
Tip: When you are in range and Wi-Fi is on, you will
automatically reconnect to available networks you’ve
connected to before.
Wi-Fi sleep policy
You can change your phone’s Wi-Fi sleep policy to
conserve battery life.
Settings > Wireless & networks >
Wi-Fi settings > Menu
> Advanced > Wi-Fi sleep
policy
Find it:
Wireless manager
47
Airplane mode
USB & memory card
Use airplane mode to turn all your wireless connections
off—useful when flying. Press Power/Lock
> Airplane mode.
connect your phone and computer, then drag & drop
Note: When you select airplane mode, all wireless
services are disabled. You can then turn Wi-Fi back on, if
permitted by your airline. Other wireless voice and data
services (such as calls, Bluetooth, and text messages)
remain off in airplane mode. Emergency calls to your
region's emergency number can still be made.
You can transfer your pictures, videos, music, ringtones,
and more, from your computer to your phone’s memory
card.
Tip: To add a quick switch for
Airplane mode, touch and hold a
blank spot on your home screen,
then touch Motorola Widgets >
Airplane Mode Toggle.
USB drag & drop
Note: Your phone supports Microsoft™ Windows™ XP
and Windows Vista™. Other operating systems may not
be compatible.
1 With a memory card inserted, and
your phone showing the home
screen, connect a Motorola micro
USB data cable from your phone’s
micro USB port to a USB port on your
computer. Your phone should show
in the
notifications bar.
Make sure to connect the phone to a high power USB
port. Typically, these are located directly on your
computer.
Note: You may need to remove the USB data cable
from the charger power head.
2 On your computer, use the “My Computer” window
to find “Removable Disk”.
3 Click on the “Removable Disk” icon to access the
memory card.
48
USB & memory card
4 Drag and drop your pictures, videos, music, ringtones,
and more, to your phone folder. To help manage your
files, you can create more folders in your phone
folder.
To remove or format your memory card, you need to
unmount it. Press Menu
> Settings > SD card &
phone storage > Unmount SD card. Then, to format your
memory card, touch Format SD card.
5 When you’re done, use the “Safely Remove
Hardware” feature to finish.
6 Flick down the notifications bar and touch the “Turn
off USB storage” notification. When prompted, touch
Turn Off.
Note: Copyright—do you have the right? Always follow
the rules. See “Content Copyright” in your legal and
safety information.
Memory card
Note: You need the memory card installed for some
features on your phone, like Camera.
To insert a memory card, see “Assemble & charge” on
page 3.
To see the files on your phone and memory card, touch
FileManager. Touch a file or folder to open it.
Touch and hold a file to Share, Rename, or Delete it.
Note: Do not remove your memory card while your
phone is using it or writing files on it.
Warning: When you format a memory card, all data on
the card is deleted.
USB & memory card
49
Tools
Alarm clock
stay on top of things
Find it:
Calendar
To turn on an alarm, touch the
check box.
View your calendar in
different ways: Press
Menu
> Agenda, Day,
Week, Today, or Month.
When you highlight an event
in the day and week views,
more details appear.
Add calendar events
From any calendar view,
press Menu
> More >
New event. Enter event
details and touch Done.
12:00
Jan
Ja
anu
nu
ua
ary
ar
ry 2011
20
011
01
11
January
Sun
Mon
Tue
Wed
Thu
28
29
30
31
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Fri
Sat
II IX X
VI
To add an alarm, press Menu
> Add alarm, then enter alarm
details.
1:00 PM
To edit an alarm, touch it.
4:00 PM
every day
7:00 AM
Tues
To delete an alarm, touch and hold
it, then touch Delete alarm.
To change alarm clock settings, press Menu
Settings.
To enable or disable an alarm, touch the check box.
To edit an event, touch and hold the event, then
touch Edit event. Edit event details, then when you’re
done, touch Done.
Tools
XI
When an alarm sounds, touch
Dismiss to turn it off or Snooze to
delay.
Mon, Fri
Manage calendar
events
50
VI VII
Tip: You can send calendar events to other people using
PTT. See“Push to send” on page 15.
XI I
Calendar
12:00
Alarm Clock
Bluetooth
settings
III III
Alarm Clock
II
Find it:
Calculator
Find it:
Calculator
Your calculator has basic and advanced views. To change
views, press Menu
> Advanced panel or Basic
panel. To clear history, press Menu
> Clear history.
Quickoffice
Personal portal
Use Quickoffice to create, view, and edit text documents
and spreadsheets.
Find it:
Find it:
Quickoffice
Personal Portal
You can view the pictures, videos, and MMS or SMS
messages stored on your phone with a PC through the
Personal Portal.
Create a new file
To create a new file, touch the icon of the type of file you
want to create, then touch Create New Document.
Open a document
To open an existing file, touch the icon of the type of file
you want to edit, touch SD Card, to search for a file, or
touch Recent Documents.
Browse files
To browse files on your memory card, touch Browse >
SD Card. Touch a file or folder to open, or touch and hold
a file for options. You can edit most text or spreadsheet
files:
Tips:
• Place your cursor by touching the text.
• Select text by double-touching it.
• Choose formatting, save the file, or choose other
options by touching Menu
To manage your folders and transfer files, see “USB &
memory card” on page 48.
Connect with USB
1 Set your phone to USB Lan. Touch
> USB > USB Lan.
Settings
2 Configure the Personal Portal to start automatically or
Personal Portal >
manually. Touch
Menu
> Settings > Auto Start on USB or Manual
Start on USB.
3 Connect a Motorola micro USB data cable from your
phone’s micro USB port to a USB port on your
computer.
4 If the Personal Portal is set to start automatically,
open Notifications, and touch the Personal Portal
notification. If it’s set to start manually, touch
Personal Portal and touch
Play.
5 Use your PC’s Web browser, to go to the Personal
Portal URL displayed on your phone’s screen.
Connect with Wi-Fi
Personal Portal > Menu
Settings > Manual Start on Wi-Fi.
1 Touch
Tools
51
2 To have your phone generate a passcode, touch Use
passcode in Wi-Fi connection. To use your own
passcode, touch Use static passcode and enter a
passcode in the text field. Touch OK.
3 Touch
Play.
4 Use your PC’s Web browser to go to the Personal
Portal URL displayed on your phone’s screen.
5 If your phone is set to use a passcode, enter the
passcode displayed beneath the URL.
• Text entry: Touch a text entry field to open the
touchscreen keypad. Touch , then say what you
want to type.
Tip: Speak naturally, but clearly. Use the microphone in a
similar way to a speakerphone, so no need to shout or
hold the phone close to your mouth.
To change your voice settings, see “Voice settings” on
page 53.
Voice readouts (TalkBack)
Accessibility
Note: This feature is only available in English and
Spanish.
See, hear, speak, feel, and use. Accessibility features are
there for everyone, helping to make things easier.
Your navigation and selections, read out loud.
Note: For general information, accessories, and more,
visit www.motorola.com/accessibility
Voice recognition
Use your voice—just touch and speak.
Voice
• Dialing and commands: Touch
Control. To dial, say “Call” and then a contact name
or phone number. For other commands, say a
command from the list shown, like “Send Text” or
“Go To”.
• Search: Press Menu
> Search, and touch , then
say what you want to search for, like “Motorola
accessories”.
52
Tools
To turn on voice readouts (similar to TalkBack), press
Menu
> Settings > Accessibility. Touch
Accessibility to enable the settings, then touch
TalkBack.
Note: You may be asked to download additional
“text-to-speech” software (data charges may apply).
To use voice readouts:
• Menus and screens: In menus and screens, touch an
item to highlight it (the item will be read out loud), and
double-touch to open it.
Note: Touch a home screen widget or shortcut to
open it.
• Dialer & text entry: As you type, each number or
letter is read out loud.
• Notification: When you flick the notifications bar
down, all notifications are read out loud.
Tip: Navigate through your apps and menus to hear how
voice readouts work on your phone.
To change your voice settings, see “Voice settings” on
page 53.
Caller ID
When you want to hear who’s calling:
• Read out loud: Have your caller announced—press
Menu
> Settings > Call settings > Caller ID
readout.
• Ringtones: Assign a unique ringtone to a
Contacts, open a contact, then
contact—touch
press Menu
> Options > Ringtone.
Voice settings
Personalize your voice settings:
Voice Control
• Voice commands: Touch
> Menu
> Settings. From here, you can refine
recognition of your voice (Adaptation) and set options
like Audio Modes and Sensitivity.
• Text-to-speech: Press Menu
> Settings >
Text-to-speech. From here, you can set options like
speed and language.
Volume & vibrate
Choose volume and vibrate settings that work for you.
Tress Menu
> Settings > Sound & display:
• Volume: Touch Ringer volume or Media volume and
use the sliders.
Tip: To set separate ring and notification volumes,
uncheck Use incoming call volume for notifications.
• Vibrate: Select Vibrate to feel your phone ring.
Zoom
Get a closer look. Open a magnification window that you
can drag around the screen, or pinch to zoom in on
maps, web pages, and photos.
• Magnification window: Press Menu
> Settings
> Accessibility. Touch Accessibility to enable the
settings, then touch Zoom Mode.
• Pinch to zoom: To zoom in, touch the screen with
two fingers and then slide them apart. To zoom out,
drag your fingers together.
Display brightness
Set a brightness level that works for you. Touch
Settings > Sound & display > Brightness. Make sure
Tools
53
that Automatic brightness is unchecked so you can set
your own level.
Touchscreen & keys
All these touch features are great, and sometimes it’s
nice to hear or feel your touches too. Touch
Settings > Sound & display:
• Touchscreen: To hear screen touches (click), touch
Audible selection.
• Keys: To feel key touches (vibrate), touch Haptic
feedback.
• Dial pad: To hear touch tones when you dial a phone
number, touch Audible touch tones.
Messages
To make text entry even easier when writing messages,
you can use features like auto-complete, auto-correct,
and auto-punctuate—press Menu
> Settings
> Language & keyboard > Swype or Android Keyboard.
Of course if you don’t want to type at all, then use your
voice—touch
on the touchscreen keypad.
Apps
Want more? No problem. Android Market provides
access to thousands of apps, and many provide useful
accessibility features.
Find it:
54
Tools
Market
Select a category or press Menu
the app you want.
> Search to find
Tip: Choose your apps carefully, from trusted sites like
Market, as some may impact your phone’s
performance.
Hearing aids
To help get a clear sound when using a hearing aid or
cochlear implant, your phone may have been rated for
use with hearing aids. If your phone’s box has “Rated for
Hearing Aids” printed on it, then please read the
following guidance.
Note: Ratings are not a guarantee of compatibility. See
“Hearing Aid Compatibility with Mobile Phones” on
page 65. You may also want to consult your hearing
health professional, who should be able to help you get
the best results.
Settings > Call settings >
Hearing aid compatible. Select Microphone to
• Settings: Touch
optimize your phone for microphone coupling, or
select Telecoil to optimize your phone for telecoil
coupling.
• Call volume: During a call, press the side volume
keys to set a call volume that works for you.
• Position: During a call, hold the phone to your ear as
normal, and then rotate/move it to get the best
position for speaking and listening.
Security
help keep your phone safe
Quick start: Security
Find it:
Settings > Location & security
12:00
Location &settings
security settings
Bluetooth
Screen unlock
Set up screen lock
Touch to set up screen lock.
Lock screen with pattern, PIN, or password
TTY
You can use your phone in TTY mode with standard
Settings > Call
teletype machines. Touch
settings > TTY and select the mode you need:
• TTY: Type and read text on your TTY device.
• TTY HCO: Hearing-Carry-Over—type text on your TTY
device and listen to voice replies on your phone’s
speaker.
• TTY VCO: Voice-Carry-Over—speak into your phone
and read text replies on your TTY device.
Note: You’ll need a cable/adapter to connect your TTY
device to the headset jack on your phone.
Refer to your TTY device guide for mode and usage
information.
SIM card lock
Set up SIM card lock
Touch to set up SIM card
lock.
Passwords
Visible passwords
Touch to view passwords.
Show password as you type
Device administration
Screen lock
Note: You can make emergency calls on a locked phone
(see “Emergency calls” on page 12).
Lock the screen in the following ways:
• Press Power/Lock
• Let the screen time out (don’t press or touch
anything).
Security
55
To unlock the screen, press Power/Lock
to the right.
. Then, drag
Set security lock
Find it:
Settings > Location & security >
Security lock
• To set a password or an unlock pattern, that you need
to draw to unlock your screen, touch Set up screen
lock > Pattern, PIN, or Password.
Lock your SIM
To lock your SIM (the next time you power up the phone
you will need to enter your SIM PIN), touch
Settings > Location & security > Set up SIM card
lock > Lock SIM card. Enter your SIM PIN code.
Caution: If you enter an incorrect PIN code three times,
your phone locks your SIM card and asks for your PIN
unlock code.
• To turn the lock off, touch Set up screen lock > None.
Change SIM PIN
• To change the password or lock pattern, touch Change
screen lock > Pattern, PIN, or Password.
To change your SIM PIN, touch
Settings >
Location & security > Set up SIM card lock > Change
SIM PIN.
Forgot your pattern, PIN, or password?
When you set up your screen lock, you were asked to
choose two security questions.
If you forgot your pattern, PIN, or password, touch
Forgot password? and enter your security question
answer to unlock your phone. If you also forgot your
security question answer, touch Forgot answer?, and
enter your Gmail address and password.
Note: You will need to enter a new pattern, PIN, or
password after your phone is unlocked.
56
Security
Forgot your SIM PIN?
If you forget your SIM PIN, contact your service provider
to obtain your PIN unlock code. To unlock your SIM card,
enter the PIN unlock code when prompted.
Update my phone
Troubleshooting
Stay up to date with the latest software for your phone.
You can check, download, and install updates using your
phone or your computer:
we’re here to help
• Using your phone:
In the unlikely event that your phone stops responding
to touches and key presses, try a quick reset. Remove
the back cover and battery (“Assemble & charge” on
page 3), then replace and switch your phone on as usual.
You may get an automatic notification of an available
update on your phone. Follow the instructions to
download and install.
Crash recovery
To manually check for updates, touch
Settings > About phone > System updates.
Reset
Your phone downloads any updates over your mobile
network. Remember, these updates can be quite
large (25MB or more) and may not be available in all
countries. If you don’t have an unlimited data plan, or
mobile network updates are not available in your
country, you can update using a computer.
Warning: All data on your phone will be deleted.
• Using your computer:
On your computer, go to www.motorola.com/myi940
and check the “Software” links. If an update is
available, simply follow the installation instructions.
To reset your phone to factory settings and erase all the
Settings > Privacy
data on your phone, touch
> Master Clear.
Service & Repairs
If you have questions or need assistance, we're here to
help.
Go to www.motorola.com/repair (United States), where
you can select from a number of customer care options.
You can also contact the Motorola Customer Support
Center at 1-800-453-0920 (United States),
1-877-483-2840 (TTY, TDD United States for hearing
impaired), or 1-800-461-4575 (Canada).
Update my phone
57
Safety, Regulatory & Legal
Battery Use & Safety
Important: Handle and store batteries properly to avoid injury or damage. Most
battery issues arise from improper handling of batteries, and particularly from the continued
use of damaged batteries.
DON’Ts
• Don’t disassemble, crush, puncture, shred, or otherwise attempt to change the
form of your battery.
• Don’t let the mobile device or battery come in contact with liquids.* Liquids can
get into the mobile device’s circuits, leading to corrosion.
• Don’t allow the battery to touch metal objects. If metal objects, such as jewelry, stay
in prolonged contact with the battery contact points, the battery could become very hot.
• Don’t place your mobile device or battery near a heat source.* High temperatures
can cause the battery to swell, leak, or malfunction.
• Don’t dry a wet or damp battery with an appliance or heat source, such as a hair
dryer or microwave oven.
DOs
• Do avoid leaving your mobile device in your car in high temperatures.*
• Do avoid dropping the mobile device or battery.* Dropping these items, especially
on a hard surface, can potentially cause damage.*
• Do contact your service provider or Motorola if your mobile device or battery
has been damaged by dropping, liquids or high temperatures.
* Note: Always make sure that the battery compartment and any connector covers are
closed and secure to avoid direct exposure of the battery to any of these conditions, even if
your product information states that your mobile device can resist damage from these
conditions.
Important: Motorola recommends you always use Motorola-branded batteries and
chargers for quality assurance and safeguards. Motorola’s warranty does not cover
damage to the mobile device caused by non-Motorola batteries and/or chargers. To help you
identify authentic Motorola batteries from non-original or counterfeit batteries (that may not
have adequate safety protection), Motorola provides holograms on its batteries. You should
confirm that any battery you purchase has a “Motorola Original” hologram.
If you see a message on your display such as Invalid Battery or
Unable to Charge, take the following steps:
Battery Use & Safety
58
Troubleshooting
• Remove the battery and inspect it to confirm that it has a “Motorola Original” hologram;
• If there is no hologram, the battery is not a Motorola battery;
• If there is a hologram, replace the battery and try charging it again;
• If the message remains, contact a Motorola authorized service center.
Warning: Use of a non-Motorola battery or charger may present a risk of fire, explosion,
leakage, or other hazard.
Proper and safe battery disposal and recycling: Proper battery disposal is not only
important for safety, it benefits the environment. You can recycle your used batteries in many
retail or service provider locations. Additional information on proper disposal and recycling
can be found at www.motorola.com/recycling
Disposal: Promptly dispose of used batteries in accordance with local
regulations. Contact your local recycling center or national recycling organizations
for more information on how to dispose of batteries.
Warning: Never dispose of batteries in a fire because they may explode.
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Battery Charging
Notes for charging your product’s battery:
• During charging, keep your battery and charger near room temperature for efficient
battery charging.
• New batteries are not fully charged.
• New batteries or batteries stored for a long time may take more time to charge.
• Motorola batteries and charging systems have circuitry that protects the battery from
damage from overcharging.
Battery Charging
Third Party Accessories
Use of third party accessories, including but not limited to batteries, chargers, headsets,
covers, cases, screen protectors and memory cards, may impact your mobile device’s
performance. In some circumstances, third party accessories can be dangerous and may void
your mobile device’s warranty. For a list of Motorola accessories, visit
www.motorola.com/products
Driving Precautions
Responsible and safe driving is your primary responsibility when behind the wheel of a
vehicle. Using a mobile device or accessory for a call or other application while driving may
cause distraction. Using a mobile device or accessory may be prohibited or restricted in
certain areas, always obey the laws and regulations on the use of these products.
While driving, NEVER:
• Type or read texts.
• Enter or review written data.
• Surf the web.
• Input navigation information.
• Perform any other functions that divert your attention from driving.
While driving, ALWAYS:
• Keep your eyes on the road.
• Use a handsfree device if available or required by law in your area.
• Enter destination information into a navigation device before driving.
• Use voice activated features (such as voice dial) and speaking features (such as audible
directions), if available.
• Obey all local laws and regulations for the use of mobile devices and accessories in the
vehicle.
• End your call or other task if you cannot concentrate on driving.
Remember to follow the “Smart Practices While Driving” in this guide and at
www.motorola.com/callsmart (in English only).
Seizures/Blackouts
Some people may be susceptible to epileptic seizures or blackouts when exposed to flashing
lights, such as when playing videos or games. These may occur even if a person has never
had a previous seizure or blackout.
If you have experienced seizures or blackouts, or if you have a family history of such
occurrences, please consult with your physician before playing videos or games or enabling a
flashing-lights feature (if available) on your mobile device.
Discontinue use and consult a physician if any of the following symptoms occur: convulsion,
eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. It is
always a good idea to hold the screen away from your eyes, leave the lights on in the room,
take a 15-minute break every hour, and stop use if you are tired.
• Turn the volume down if you can’t hear people speaking near you.
If you experience hearing discomfort, including the sensation of pressure or fullness in your
ears, ringing in your ears, or muffled speech, you should stop listening to the device through
your headset or headphones and have your hearing checked.
For more information about hearing, see our website at
direct.motorola.com/hellomoto/nss/AcousticSafety.asp (in English only).
Repetitive Motion
When you repetitively perform actions such as pressing keys or entering finger-written
characters, you may experience occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. If you continue to have discomfort during or after such use, stop
use and see a physician.
Children
Keep your mobile device and its accessories away from small children. These
products are not toys and may be hazardous to small children. For example:
• A choking hazard may exist for small, detachable parts.
• Improper use could result in loud sounds, possibly causing hearing injury.
• Improperly handled batteries could overheat and cause a burn.
Similar to a computer, if a child does use your mobile device, you may want to monitor their
access to help prevent exposure to inappropriate apps or content.
Glass Parts
Some parts of your mobile device may be made of glass. This glass could break if the product
receives a substantial impact. If glass breaks, do not touch or attempt to remove. Stop using
your mobile device until the glass is replaced by a qualified service center.
Operational Warnings
Obey all posted signs when using mobile devices in public areas.
Caution About High Volume Usage
Potentially Explosive Atmospheres
Warning: Exposure to loud noise from any source for extended periods of
time may affect your hearing. The louder the volume sound level, the less
time is required before your hearing could be affected. To protect your
hearing:
• Limit the amount of time you use headsets or headphones at high volume.
• Avoid turning up the volume to block out noisy surroundings.
Areas with potentially explosive atmospheres are often, but not always, posted and can
include fueling areas, such as below decks on boats, fuel or chemical transfer or storage
facilities, or areas where the air contains chemicals or particles, such as grain dust, or metal
powders.
When you are in such an area, turn off your mobile device, and do not remove, install, or
charge batteries unless it is a radio product type especially qualified for use in such areas as
Troubleshooting
59
“Intrinsically Safe” (for example, Factory Mutual, CSA, or UL approved). In such areas, sparks
can occur and cause an explosion or fire.
Radio Frequency (RF) Energy
Symbol Key
Exposure to RF Energy
Your battery, charger, or mobile device may contain symbols, defined as follows:
Symbol
032374o
Definition
Important safety information follows.
Your mobile device contains a transmitter and receiver. When it is ON, it receives and
transmits RF energy. When you communicate with your mobile device, the system handling
your call controls the power level at which your mobile device transmits.
Your mobile device is designed to comply with local regulatory requirements in your country
concerning exposure of human beings to RF energy.
RF Energy Operational Precautions
Do not dispose of your battery or mobile device in a fire.
032376o
032375o
Your battery or mobile device may require recycling in accordance
with local laws. Contact your local regulatory authorities for more
information.
Do not dispose of your battery or mobile device with your household
waste. See “Recycling” for more information.
For optimal mobile device performance, and to be sure that human exposure to RF energy
does not exceed the guidelines set forth in the relevant standards, always follow these
instructions and precautions:
• When placing or receiving a phone call, hold your mobile device just like you would a
landline phone.
• If you wear the mobile device on your body, always place the mobile device in a
Motorola-supplied or approved clip, holder, holster, case, or body harness. If you do not
use a body-worn accessory supplied or approved by Motorola, keep the mobile device and
its antenna at least 2.5 cm (1 inch) from your body when transmitting.
• Using accessories not supplied or approved by Motorola may cause your mobile device to
exceed RF energy exposure guidelines. For a list of Motorola-supplied or approved
accessories, visit our website at: www.motorola.com.
Two-Way Radio Operation
Do not use tools.
For indoor use only.
Listening at full volume to music or voice through a headset may
damage your hearing.
60
Your radio product has been designed and tested to comply with national and international
standards and guidelines regarding human exposure to RF electromagnetic energy, when
operated in the two-way mode (at the face, or at the abdomen when using an audio
accessory) at usage factors of up to 50% talk/50% listen.
Transmit no more than the rated duty factor of 50% of the time. To transmit (talk), push the
PTT button. To receive calls, release the PTT button. Transmitting 50% of the time or less, is
important because this radio generates measurable RF energy only when transmitting (in
terms of measuring for standards compliance).
When using your radio product as a traditional two-way radio, hold the
radio product in a vertical position with the microphone 2.5 to 5
cm (1 to 2 inches) away from the lips.
RF Energy Interference/Compatibility
Nearly every electronic device is subject to RF energy interference from external sources if
inadequately shielded, designed, or otherwise configured for RF energy compatibility. In
some circumstances, your mobile device may cause interference with other devices.
Follow Instructions to Avoid Interference Problems
Turn off your mobile device in any location where posted notices instruct you to do so.
In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your
mobile device offers an airplane mode or similar feature, consult airline staff about using it in
flight.
Implantable Medical Devices
If you have an implantable medical device, such as a pacemaker or defibrillator, consult your
physician before using this mobile device.
Persons with implantable medical devices should observe the following precautions:
• ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the
implantable medical device when the mobile device is turned ON.
• DO NOT carry the mobile device in the breast pocket.
• Use the ear opposite the implantable medical device to minimize the potential for
interference.
• Turn OFF the mobile device immediately if you have any reason to suspect that
interference is taking place.
Read and follow the directions from the manufacturer of your implantable medical device. If
you have any questions about using your mobile device with your implantable medical
device, consult your healthcare provider.
Specific Absorption Rate (IEEE)
SAR (IEEE)
YOUR MOBILE DEVICE MEETS FCC LIMITS FOR EXPOSURE
TO RADIO WAVES.
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits
for exposure to radio waves (radio frequency electromagnetic fields) adopted by the Federal
Communications Commission (FCC). These limits include a substantial safety margin
designed to assure the safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit for mobile devices is 1.6 W/kg.
Tests for SAR are conducted using standard operating positions with the device transmitting
at its highest certified power level in all tested frequency bands. The highest SAR values
under the FCC guidelines for your device model are listed below:
Head SAR
iDEN 800/900, Wi-Fi, Bluetooth
0.83 W/kg
Body-worn SAR
iDEN 800/900, Wi-Fi, Bluetooth
0.59 W/kg
During use, the actual SAR values for your device are usually well below the values stated.
This is because, for purposes of system efficiency and to minimize interference on the
network, the operating power of your mobile device is automatically decreased when full
power is not needed for the call. The lower the power output of the device, the lower its SAR
value.
Body-worn SAR testing has been carried out using an approved accessory or at a separation
distance of 2.5 cm (1 inch). To meet RF exposure guidelines during body-worn operation, the
device should be in an approved accessory or positioned at least 2.5 cm (1 inch) away from
the body. If you are not using an approved accessory, ensure that whatever product is used is
free of any metal and that it positions the phone at least 2.5 cm (1 inch) away from the body.
The World Health Organization has stated that present scientific information does not
indicate the need for any special precautions for the use of mobile devices. They recommend
that if you are interested in further reducing your exposure then you can easily do so by
limiting your usage or simply using a hands-free kit to keep the device away from the head
and body.
Additional information can be found at www.who.int/emf (World Health Organization) or
www.motorola.com/rfhealth (Motorola Mobility, Inc.).
Specific Absorption Rate (ICNIRP)
SAR (ICNIRP)
YOUR MOBILE DEVICE MEETS INTERNATIONAL
GUIDELINES FOR EXPOSURE TO RADIO WAVES.
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits
for exposure to radio waves (radio frequency electromagnetic fields) recommended by
international guidelines. The guidelines were developed by an independent scientific
organization (ICNIRP) and include a substantial safety margin designed to assure the safety
of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg.
61
Tests for SAR are conducted using standard operating positions with the device transmitting
at its highest certified power level in all tested frequency bands. The highest SAR values
under the ICNIRP guidelines for your device model are listed below:
Head SAR
iDEN 800/900 + Wi-Fi + Bluetooth
0.60 W/kg
Body-worn SAR
iDEN 800/900 + Wi-Fi + Bluetooth
0.43 W/kg
During use, the actual SAR values for your device are usually well below the values stated.
This is because, for purposes of system efficiency and to minimize interference on the
network, the operating power of your mobile device is automatically decreased when full
power is not needed for the call. The lower the power output of the device, the lower its SAR
value.
Body-worn SAR testing has been carried out using an approved accessory or at a separation
distance of 2.5 cm (1 inch). To meet RF exposure guidelines during body-worn operation, the
device should be in an approved accessory or positioned at least 2.5 cm (1 inch) away from
the body. If you are not using an approved accessory, ensure that whatever product is used is
free of any metal and that it positions the phone at least 2.5 cm (1 inch) away from the body.
The World Health Organization has stated that present scientific information does not
indicate the need for any special precautions for the use of mobile devices. They recommend
that if you are interested in further reducing your exposure then you can easily do so by
limiting your usage or simply using a hands-free kit to keep the device away from the head
and body.
Additional information can be found at www.who.int/emf (World Health Organization) or
www.motorola.com/rfhealth (Motorola Mobility, Inc.).
Information from the World Health
Organization
“A large number of studies have been performed over the last two decades to assess
whether mobile phones pose a potential health risk. To date, no adverse health effects have
been established for mobile phone use.”
Source: WHO Fact Sheet 193
Further information: http://www.who.int/emf
WHO Information
62
FCC Notice to Users
The following statement applies to all products that bear the FCC logo on the
product label.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. See 47 CFR Sec. 15.105(b). These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
See 47 CFR Sec. 15.19(a)(3).
Motorola has not approved any changes or modifications to this device by the user. Any
changes or modifications could void the user’s authority to operate the equipment. See 47
CFR Sec. 15.21.
For products that support W-Fi 802.11a (as defined in the product specifications available at
www.motorola.com), the following information applies. This equipment has the
capability to operate Wi-Fi in the 5 GHz Unlicensed National Information Infrastructure
(U-NII) band. Because this band is shared with MSS (Mobile Satellite Service), the FCC has
restricted such devices to indoor use only (see 47 CFR 15.407(e)). Since wireless hot spots
operating in this band have the same restriction, outdoor services are not offered.
Nevertheless, please do not operate this device in Wi-Fi mode when outdoors.
FCC Notice
Industry Canada Notice to Users
Navigation
Operation is subject to the following two conditions: (1) This device may not cause
interference and (2) This device must accept any interference, including interference that may
cause undesired operation of the device. See RSS-GEN 7.1.5. This Class B digital apparatus
complies with Canadian ICES-003.
Navigation
Industry Canada Notice
Location Services (GPS & AGPS)
The following information is applicable to Motorola mobile devices that provide location
based (GPS and/or AGPS) functionality.
Your mobile device can use Global Positioning System (GPS) signals for location-based
applications. GPS uses satellites controlled by the U.S. government that are subject to
changes implemented in accordance with the Department of Defense policy and the Federal
Radio Navigation Plan. These changes may affect the performance of location technology on
your mobile device.
Your mobile device can also use Assisted Global Positioning System (AGPS), which obtains
information from the cellular network to improve GPS performance. AGPS uses your wireless
service provider's network and therefore airtime, data charges, and/or additional charges
may apply in accordance with your service plan. Contact your wireless service provider for
details.
GPS & AGPS
Your Location
Location-based information includes information that can be used to determine the
approximate location of a mobile device. Mobile devices which are connected to a wireless
network transmit location-based information. Devices enabled with GPS or AGPS technology
also transmit location-based information. Additionally, if you use applications that require
location-based information (e.g. driving directions), such applications transmit location-based
information. This location-based information may be shared with third parties, including your
wireless service provider, applications providers, Motorola, and other third parties providing
services.
Emergency Calls
When you make an emergency call, the cellular network may activate the AGPS technology
in your mobile device to tell the emergency responders your approximate location.
AGPS has limitations and might not work in your area. Therefore:
• Always tell the emergency responder your location to the best of your ability; and
• Remain on the phone for as long as the emergency responder instructs you.
The following information is applicable to Motorola mobile devices that provide navigation
features.
When using navigation features, note that mapping information, directions and other
navigational data may contain inaccurate or incomplete data. In some countries, complete
information may not be available. Therefore, you should visually confirm that the navigational
instructions are consistent with what you see. All drivers should pay attention to road
conditions, closures, traffic, and all other factors that may impact driving. Always obey
posted road signs.
Smart Practices While Driving
Check the laws and regulations on the use of mobile devices and their accessories
in the areas where you drive. Always obey them. The use of these devices may be
prohibited or restricted in certain areas—for example, handsfree use only may be
required. Go to www.motorola.com/callsmart (in English only) for more
information.
Your mobile device lets you communicate by voice and data—almost anywhere, anytime,
wherever wireless service is available and safe conditions allow. When driving a car, driving
is your first responsibility. If you choose to use your mobile device while driving, remember
the following tips:
• Get to know your Motorola mobile device and its features such as speed dial,
redial and voice dial. If available, these features help you to place your call without
taking your attention off the road.
• When available, use a handsfree device. If possible, add an additional layer of
convenience to your mobile device with one of the many Motorola Original handsfree
accessories available today.
• Position your mobile device within easy reach. Be able to access your mobile
device without removing your eyes from the road. If you receive an incoming call at an
inconvenient time, if possible, let your voicemail answer it for you.
• Let the person you are speaking with know you are driving; if necessary,
suspend the call in heavy traffic or hazardous weather conditions. Rain, sleet,
snow, ice, and even heavy traffic can be hazardous.
• Do not take notes or look up phone numbers while driving. Jotting down a “to do”
list or going through your address book takes attention away from your primary
responsibility—driving safely.
Driving Safety
63
• Dial sensibly and assess the traffic; if possible, place calls when your car is not
moving or before pulling into traffic. If you must make a call while moving, dial only a
few numbers, check the road and your mirrors, then continue.
• Do not engage in stressful or emotional conversations that may be distracting.
Make people you are talking with aware you are driving and suspend conversations that
can divert your attention away from the road.
• Use your mobile device to call for help. Dial 911 or other local emergency number in
the case of fire, traffic accident, or medical emergencies (wherever wireless phone
service is available).
• Use your mobile device to help others in emergencies. If you see an auto accident,
crime in progress, or other serious emergency where lives are in danger, call 911 or other
local emergency number (wherever wireless phone service is available), as you would
want others to do for you.
• Call roadside assistance or a special non-emergency wireless assistance
number when necessary. If you see a broken-down vehicle posing no serious hazard, a
broken traffic signal, a minor traffic accident where no one appears injured, or a vehicle
you know to be stolen, call roadside assistance or other special non-emergency wireless
number (wherever wireless phone service is available).
Privacy & Data Security
Motorola understands that privacy and data security are important to everyone. Because
some features of your mobile device may affect your privacy or data security, please follow
these recommendations to enhance protection of your information:
• Monitor access—Keep your mobile device with you and do not leave it where others
may have unmonitored access. Use your device’s security and lock features, where
available.
• Keep software up to date—If Motorola or a software/application vendor releases a
patch or software fix for your mobile device that updates the device’s security, install it as
soon as possible.
• Secure Personal Information—Your mobile device can store personal information in
various locations including your SIM card, memory card, and phone memory. Be sure to
remove or clear all personal information before you recycle, return, or give away your
device. You can also backup your personal data to transfer to a new device.
Note: For information on how to backup or wipe data from your mobile device, go to
www.motorola.com/support
Privacy & Data Security
64
• Online accounts—Some mobile devices provide a Motorola online account (such as
MOTOBLUR). Go to your account for information on how to manage the account, and how
to use security features such as remote wipe and device location (where available).
• Applications and updates—Choose your apps and updates carefully, and install from
trusted sources only. Some apps can impact your phone’s performance and/or have
access to private information including account details, call data, location details and
network resources.
• Wireless—For mobile devices with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also, when using your device as a hotspot (where available) use network
security. These precautions will help prevent unauthorized access to your device.
• Location-based information—Location-based information includes information that
can be used to determine the approximate location of a mobile device. Mobile phones
which are connected to a wireless network transmit location-based information. Devices
enabled with GPS or AGPS technology also transmit location-based information.
Additionally, if you use applications that require location-based information (e.g. driving
directions), such applications transmit location-based information. This location-based
information may be shared with third parties, including your wireless service provider,
applications providers, Motorola, and other third parties providing services.
• Other information your device may transmit—Your device may also transmit testing
and other diagnostic (including location-based) information, and other non-personal
information to Motorola or other third-party servers. This information is used to help
improve products and services offered by Motorola.
If you have further questions regarding how the use of your mobile device may impact your
privacy or data security, please contact Motorola at privacy@motorola.com, or contact
your service provider.
Use & Care
To care for your Motorola mobile device, please observe the following:
Use & Care
liquids
Don’t expose your mobile device to water, rain, extreme humidity, sweat, or
other liquids. If it does get wet, don’t try to accelerate drying with the use of an
oven or dryer, as this may damage the mobile device.
extreme heat or cold
Don’t store or use your mobile device in temperatures below -10°C (14°F) or
above 60°C (140°F). Don’t recharge your mobile device in temperatures below
0°C (32°F) or above 45°C (113°F).
microwaves
Don’t try to dry your mobile device in a microwave oven.
further information on Motorola recycling activities can be found at:
www.motorola.com/recycling
Packaging & Product Guides
Product packaging and product guides should only be disposed of in accordance with national
collection and recycling requirements. Please contact your regional authorities for more
details.
California Perchlorate Label
Some mobile phones use an internal, permanent backup battery on the printed circuit board
that may contain very small amounts of perchlorate. In such cases, California law requires
the following label:
Perchlorate Material – special handling may apply when the battery is recycled or disposed
of. See www.dtsc.ca.gov/hazardouswaste/perchlorate
There is no special handling required by consumers.
Perchlorate Label
dust and dirt
Don’t expose your mobile device to dust, dirt, sand, food, or other inappropriate
materials.
cleaning solutions
To clean your mobile device, use only a dry soft cloth. Don’t use alcohol or other
cleaning solutions.
shock and vibration
Don’t drop your mobile device.
protection
To help protect your mobile device, always make sure that the battery
compartment and any connector covers are closed and secure.
Recycling
Recycling
Mobile Devices & Accessories
Please do not dispose of mobile devices or electrical accessories (such as
chargers, headsets, or batteries) with your household waste, or in a fire. These
items should be disposed of in accordance with the national collection and
recycling schemes operated by your local or regional authority. Alternatively, you
may return unwanted mobile devices and electrical accessories to any Motorola Approved
Service Center in your region. Details of Motorola approved national recycling schemes, and
Hearing Aid Compatibility with Mobile
Phones
Some Motorola phones are measured for compatibility with hearing aids. If the box for your
particular model has “Rated for Hearing Aids” printed on it, the following explanation
applies.
When some mobile phones are used near some hearing devices (hearing aids and cochlear
implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are
more immune than others to this interference noise, and phones also vary in the amount of
interference they generate.
The wireless telephone industry has developed ratings for some of their mobile phones, to
assist hearing device users in finding phones that may be compatible with their hearing
devices. Not all phones have been rated. Phones that are rated have the rating on their box or
a label on the box. To maintain the published Hearing Aid Compatibility (HAC) rating for this
mobile phone, use only the original equipment battery model.
This phone has been tested and rated for use with hearing aids for some of the wireless
technologies that it uses. However, there may be some newer wireless technologies used in
this phone that have not been tested yet for use with hearing aids. It is important to try the
different features of this phone thoroughly and in different locations, using your hearing aid
or cochlear implant, to determine if you hear any interfering noise. Contact your service
provider or Motorola for information on hearing aid compatibility. If you have questions about
return or exchange policies, contact your service provider or phone retailer.
Hearing Aid Compatibility
65
The ratings are not guarantees. Results will vary depending on the user’s hearing device and
hearing loss. If your hearing device happens to be vulnerable to interference, you may not be
able to use a rated phone successfully. Trying out the phone with your hearing device is the
best way to evaluate it for your personal needs.
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less
interference to hearing devices than phones that are not labeled. M4 is the better/higher of
the two ratings.
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable
with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones. T4
is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in
them.)
Hearing devices may also be measured for immunity to this type of interference. Your hearing
device manufacturer or hearing health professional may help you find results for your hearing
device. The more immune your hearing aid is, the less likely you are to experience
interference noise from mobile phones.
Software Copyright Notice
Motorola products may include copyrighted Motorola and third-party software stored in
semiconductor memories or other media. Laws in the United States and other countries
preserve for Motorola and third-party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted
software. Accordingly, any copyrighted software contained in Motorola products may not be
modified, reverse-engineered, distributed, or reproduced in any manner to the extent allowed
by law. Furthermore, the purchase of Motorola products shall not be deemed to grant either
directly or by implication, estoppel, or otherwise, any license under the copyrights, patents,
or patent applications of Motorola or any third-party software provider, except for the normal,
non-exclusive, royalty-free license to use that arises by operation of law in the sale of a
product.
Software Copyright Notice
Content Copyright
The unauthorized copying of copyrighted materials is contrary to the provisions of the
Copyright Laws of the United States and other countries. This device is intended solely for
copying non-copyrighted materials, materials in which you own the copyright, or materials
which you are authorized or legally permitted to copy. If you are uncertain about your right to
copy any material, please contact your legal advisor.
Content Copyright
66
Open Source Software Information
For instructions on how to obtain a copy of any source code being made publicly available by
Motorola related to software used in this Motorola mobile device, you may send your request
in writing to the address below. Please make sure that the request includes the model
number and the software version number.
MOTOROLA MOBILITY, INC.
OSS Management
600 North US Hwy 45
Libertyville, IL 60048
USA
The Motorola website opensource.motorola.com also contains information regarding
Motorola's use of open source.
Motorola has created the opensource.motorola.com website to serve as a portal for
interaction with the software community-at-large.
To view additional information regarding licenses, acknowledgments and required copyright
notices for open source packages used in this Motorola mobile device, please
press Menu Key > Settings > About phone > Legal information
> Open source licenses. In addition, this Motorola device may include
self-contained applications that present supplemental notices for open source packages used
in those applications.
OSS Information
Export Law Assurances
This product is controlled under the export regulations of the United States of America and
Canada. The Governments of the United States of America and Canada may restrict the
exportation or re-exportation of this product to certain destinations. For further information
contact the U.S. Department of Commerce or the Canadian Department of Foreign Affairs and
International Trade.
Export Law
Product Registration
Online Product Registration:
www.motorola.com/us/productregistration
Product registration is an important step toward enjoying your new Motorola product.
Registering permits us to contact you for product or software updates and allows you to
subscribe to updates on new products or special promotions. Registration is not required for
warranty coverage.
Registration
Please retain your original dated sales receipt for your records. For warranty service of your
Motorola Personal Communications Product you will need to provide a copy of your dated
sales receipt to confirm warranty status.
Thank you for choosing a Motorola product.
Motorola Limited Warranty (International)
Warranty
What Does this Warranty Cover?
MOTOROLA warrants the MOTOROLA manufactured iDEN Communication Products listed
below (“Product”) against defects in material and workmanship under normal use and service
for a period of time from the date of purchase as scheduled below:
Products Covered
Length of Coverage
iDEN Subscriber Digital Mobile
and Portable Units
One (1) year from the date of purchase by the
first consumer purchaser of the product unless
otherwise provided for below.
Product Accessories
(manufactured by or under license
from MOTOROLA).
One (1) year from the date of purchase by the
first consumer purchaser of the product unless
otherwise provided for below.
Batteries
One (1) year from the date of purchase by the
first consumer purchaser of the product unless
otherwise provided for below.
Rechargeable Batteries will be replaced during the applicable warranty period if:
• the battery capacity falls below 80% of rated capacity, or
• the battery develops leakage.
MOTOROLA, at its option, will at no charge either repair the Product (with new or
reconditioned parts, in compliance with local legislation), replace it (with a new or
reconditioned Product, in compliance with local legislation), or refund the purchase price of
the Product during the warranty period provided it is returned in accordance with the terms of
this warranty. Replaced parts or boards are warranted for the balance of the original
applicable warranty period. All replaced parts of Product shall become the property of
MOTOROLA.
This express limited warranty is extended by MOTOROLA to the original end user purchaser
only and is not assignable or transferable to any other party. This is the complete warranty
for the Product manufactured by MOTOROLA. MOTOROLA assumes no obligations or liability
for additions or modifications to this warranty unless made in writing and signed by an
officer of MOTOROLA. Unless made in a separate agreement between MOTOROLA and the
original end user purchaser, MOTOROLA does not warrant the installation, maintenance or
service of the Product.
MOTOROLA cannot be responsible in any way for any ancillary equipment not furnished by
MOTOROLA which is attached to or used in connection with the Product, or for operation of
the Product with any ancillary equipment, and all such equipment if expressly excluded from
this warranty. Because each system which may use the Product is unique, MOTOROLA
disclaims liability for range, coverage, or operation of the system as a whole, or any portion
of the system not produced by MOTOROLA, under this warranty.
General Provisions:
This warranty sets forth the full extent of MOTOROLA’S responsibilities regarding the
Product, Repair, replacement or refund of the purchase price, at MOTOROLA’S options, is the
exclusive remedy. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS
WARRANTIES. IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED TO THE DURATION OF THIS LIMITED WARRANTY TO THE FULL EXTENT SUCH MAY
BE DISCLAIMED BY LAW. IN NO EVENT SHALL MOTOROLA BE LIABLE FOR DAMAGES IN
EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, FOR ANY LOSS OF USE, LOSS OF TIME,
INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE
SUCH PRODUCT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW.
How to Get Warranty Service:
You must provide proof of purchase (bearing the date of purchase and Product item serial
number) in order to receive warranty service and, also, deliver or send the Product item,
transportation and insurance prepaid, to an authorized warranty service location. Warranty
service will be provided by MOTOROLA through one of its authorized warranty service
locations. If you first contact the company which sold you the Product (e.g., dealer or
communication service provider), it can facilitate your obtaining warranty service.
What This Warranty Does Not Cover:
• Defects or damage resulting from use of the Product in other than its normal and
customary manner.
• Defects or damage from misuse, accident, water, or neglect.
67
• Defects or damage from improper testing, operation, maintenance, installation,
alteration, modification, or adjustment.
• Breakage or damage to antennas unless caused directly by defects in material
workmanship.
• A Product subjected to unauthorized Product modifications, disassembly or repairs
(including, without limitation, the addition to the Product of non-MOTOROLA supplied
equipment).
• Product which has had the serial number removed or made illegible.
• Rechargeable batteries if:
Any of the seals on the battery enclosure of cells are broken or show evidence of
tampering.
The damage or defect is caused by charging or using the battery in equipment or service
other than the Product for which it is specified.
• Freight costs to the repair depot.
• A Product which, due to illegal or unauthorized alteration of the software/firmware in the
Product, does not function in accordance with MOTOROLA’S published specifications or
the local type acceptance labeling in effect for the Product at the time the Product was
initially distributed from MOTOROLA.
• Scratches or other cosmetic damage to Product surfaces that does not effect the
operation of the Product.
• Normal and customary wear and tear.
• Exclusion for defects or damage arising from use of the products in connection with
non-MOTOROLA equipment.
Patent and Software Provisions:
MOTOROLA will defend, at its own expense, any suit brought against the end user purchaser
to the extent that it is based on a claim that the Product or parts infringe a patent, and
Motorola will pay those costs and damages finally awarded against the end user purchaser
in any such suit which are attributable to any such claim, but such defense and payments are
conditioned on the following:
• That MOTOROLA will be notified promptly in writing by such purchaser of any notice of
such claim;
• That MOTOROLA will have sole control of the defense of such suit and all negotiations for
its settlement or compromise; and
• Should the Product or parts become, or in MOTOROLA’S opinion be likely to become, the
subject of a claim of infringement of a patent, that such purchaser will permit
MOTOROLA, at its option and expense, either to procure for such purchaser the right to
68
continue using the Product or parts or to replace or modify the same so that it becomes
non infringing or to grant such purchaser a credit for the Product or parts as depreciated
and accept its return. The depreciation will be an equal amount per year over the lifetime
of the Product or parts as established by MOTOROLA.
MOTOROLA will have no liability with respect to any claim of patent infringement which is
based upon the combination of the Product or parts furnished hereunder with software,
apparatus or devices not furnished by MOTOROLA, nor will MOTOROLA have any liability for
the use of ancillary equipment or software not furnished by MOTOROLA which is attached to
or sued in connection with the Product or any parts thereof. In no event shall MOTOROLA be
liable for any incidental, special or consequential damages arising from any claim of patent
infringement or alleged infringement.
Laws in the United States and other countries preserve for MOTOROLA certain exclusive
rights for copyrighted MOTOROLA software, such as the exclusive rights to reproduce in
copies and distribute copies of such MOTOROLA software. MOTOROLA software may be
used in only the Product in which the software was originally embodied and such software in
such Product may not be replaced, copied, distributed, modified in any way, or used to
produce any derivative thereof. No other use including, without limitation, alteration,
modification, reproduction, distribution, or reverse engineering of such MOTOROLA software
or exercise or rights in such MOTOROLA software is permitted. No license is granted by
implication, estoppel or otherwise under MOTOROLA patent rights or copyrights.
Motorola Limited Warranty for the United
States and Canada
Warranty
What Does this Warranty Cover?
Note: FOR IDEN SUBSCRIBER PRODUCTS, ACCESSORIES AND SOFTWARE
PURCHASED IN THE UNITED STATES OR CANADA.
Subject to the exclusions contained below, Motorola Mobility, Inc. warrants its Motorola
iDEN Digital Mobile and Portable Handsets ("Products"), Motorola-branded or certified
accessories sold for use with these Products ("Accessories") and Motorola software
contained on CD-Roms or other tangible media and sold for use with these Products
("Software") to be free from defects in materials and workmanship under normal consumer
usage for the period(s) outlined below. This limited warranty is a consumer's exclusive
remedy, and applies as follows to new Products, Accessories and Software
purchased by consumers in the United States or Canada, which are accompanied
by this written warranty:
Products Covered
Length of Coverage
Products as defined above.
One (1) year from the date of purchase by the
first consumer purchaser of the product unless
otherwise provided for below.
Accessories as defined above.
One (1) year from the date of purchase by the
first consumer purchaser of the product unless
otherwise provided for below.
Products or Accessories that
are Repaired or Replaced.
The balance of the original warranty or
for ninety (90) days from the date returned to
the consumer, whichever is longer.
Software as defined above.
Applies only to physical defects in
the media that embodies the copy
of the software (e.g. CD-ROM, or
floppy disk).
Ninety (90) days from the date of
purchase.
What is Not Covered? (Exclusions)
Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to
normal wear and tear are excluded from coverage.
Ornamental Decorations. Ornamental decorations such as emblems, graphics,
rhinestones, jewels, gemstones and their settings, and other decorative elements, are
excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80% of their rated
capacity and batteries that leak are covered by this limited warranty.
Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage,
misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the
surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme
humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the
Products or Accessories for commercial purposes or subjecting the Product or Accessory to
abnormal usage or conditions; or (d) other acts which are not the fault of Motorola, are
excluded from coverage.
Use of Non-Motorola Products and Accessories. Defects or damage that result from
the use of Non-Motorola branded or certified Products, Accessories, Software or other
peripheral equipment are excluded from coverage.
Unauthorized Service or Modification. Defects or damages resulting from service,
testing, adjustment, installation, maintenance, alteration, including without limitation,
software changes, or modification in any way by someone other than Motorola, or its
authorized service centers, are excluded from coverage.
Altered Products. Products or Accessories with (a) serial numbers or date tags that have
been removed, altered or obliterated; (b) broken seals or that show evidence of tampering; (c)
mismatched board serial numbers; or (d) nonconforming or non-Motorola housings, antennas,
or parts, are excluded from coverage.
Communication Services. Defects, damages, or the failure of Products, Accessories or
Software due to any communication service or signal you may subscribe to or use with the
Products, Accessories or Software is excluded from coverage.
Software Embodied in Physical Media. No warranty is made that the software will meet
your requirements or will work in combination with any hardware or software applications
provided by third parties, that the operation of the software products will be uninterrupted or
error free, or that all defects in the software products will be corrected.
Software NOT Embodied in Physical Media. Software that is not embodied in physical
media (e.g. software that is downloaded from the internet), is provided "as is" and without
warranty.
Who is Covered?
This warranty extends only to the first consumer purchaser, and is not transferable.
What Will Motorola Do?
Motorola, at its option, will at no charge repair, replace or refund the purchase price of any
Products, Accessories or Software that does not conform to this warranty. We may use
functionally equivalent reconditioned/refurbished/pre-owned or new Products, Accessories
or parts. No data, software or applications added to your Product, Accessory or Software,
including but not limited to personal contacts, games and ringer tones, will be reinstalled. To
avoid losing such data, software and applications please create a back up prior to requesting
service.
69
How to Obtain Warranty Service or Other
Information
To obtain service or information, please call Motorola iDEN Customer Services:
1-800-453-0920 or 954-723-4910 (United States)
1-877-483-2840 (TTY, TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Or visit us online at www.motorola.com/repair (United States) or
www.motorola.com/support (Canada).
You will receive instructions on how to ship the Products, Accessories or Software, at your
expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a
copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written
description of the problem; (c) the name of your service provider, if applicable; (d) the name
and location of the installation facility (if applicable) and, most importantly; (e) your address
and telephone number.
What Other Limitations are There?
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO
THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT, OR
REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OF IMPLIED. IN NO EVENT SHALL MOTOROLA BE LIABLE, WHETHER IN
CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE
PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR SOFTWARE, OR FOR ANY INDIRECT,
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, SOFTWARE
OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH
THE ABILITY OR INABILITY TO USE THE PRODUCTS, ACCESSORIES OR SOFTWARE TO THE
FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
Some states and jurisdictions do not allow the limitation or exclusion of incidental or
consequential damages, or limitation on the length of an implied warranty, so the above
limitations or exclusions may not apply to you. This warranty gives you specific legal rights,
and you may also have other rights that vary from state to state or from one jurisdiction to
another.
Laws in the United States and other countries preserve for Motorola certain exclusive rights
for copyrighted Motorola software such as the exclusive rights to reproduce and distribute
copies of the Motorola software. Motorola software may only be copied into, used in, and
70
redistributed with, the Products associated with such Motorola software. No other use,
including without limitation disassembly of such Motorola software or exercise of the
exclusive rights reserved for Motorola, is permitted.
Patent and Software Provisions:
MOTOROLA will defend, at its own expense, any suit brought against the end user purchaser
to the extent that it is based on a claim that the Product or parts infringe a patent, and
Motorola will pay those costs and damages finally awarded against the end user purchaser
in any such suit which are attributable to any such claim, but such defense and payments are
conditioned on the following:
• That MOTOROLA will be notified promptly in writing by such purchaser of any notice of
such claim;
• That MOTOROLA will have sole control of the defense of such suit and all negotiations for
its settlement or compromise; and
• Should the Product or parts become, or in MOTOROLA’S opinion be likely to become, the
subject of a claim of infringement of a patent, that such purchaser will permit
MOTOROLA, at its option and expense, either to procure for such purchaser the right to
continue using the Product or parts or to replace or modify the same so that it becomes
non infringing or to grant such purchaser a credit for the Product or parts as depreciated
and accept its return. The depreciation will be an equal amount per year over the lifetime
of the Product or parts as established by MOTOROLA.
MOTOROLA will have no liability with respect to any claim of patent infringement which is
based upon the combination of the Product or parts furnished hereunder with software,
apparatus or devices not furnished by MOTOROLA, nor will MOTOROLA have any liability for
the use of ancillary equipment or software not furnished by MOTOROLA which is attached to
or sued in connection with the Product or any parts thereof. In no event shall MOTOROLA be
liable for any incidental, special or consequential damages arising from any claim of patent
infringement or alleged infringement.
Laws in the United States and other countries preserve for MOTOROLA certain exclusive
rights for copyrighted MOTOROLA software, such as the exclusive rights to reproduce in
copies and distribute copies of such MOTOROLA software. MOTOROLA software may be
used in only the Product in which the software was originally embodied and such software in
such Product may not be replaced, copied, distributed, modified in any way, or used to
produce any derivative thereof. No other use including, without limitation, alteration,
modification, reproduction, distribution, or reverse engineering of such MOTOROLA software
or exercise or rights in such MOTOROLA software is permitted. No license is granted by
implication, estoppel or otherwise under MOTOROLA patent rights or copyrights.
Copyright & Trademarks
Motorola Mobility, Inc.
Consumer Advocacy Office
600 N US Hwy 45
Libertyville, IL 60048
www.motorola.com
Note: Do not ship your product to the above address. If you need to return your product for
repairs, replacement, or warranty service, please contact the Motorola Customer Support
Center at:
1 (800) 453-0920 (United States)
1 (877) 483-2840 (TTY, TDD United States for hearing impaired)
Certain features, services and applications are network dependent and may not be available
in all areas; additional terms, conditions and/or charges may apply. Contact your service
provider for details.
All features, functionality, and other product specifications, as well as the information
contained in this guide, are based upon the latest available information and believed to be
accurate at the time of printing. Motorola reserves the right to change or modify any
information or specifications without notice or obligation.
Note: The images in this guide are examples only.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola
Trademark Holdings, LLC. Google, the Google logo, Google Maps, Google Maps Navigation,
Google Talk, Google Latitude, Google Finance, Google Goggles, Gmail, YouTube, Picasa,
Android and Android Market are trademarks of Google, Inc. All other product or service
names are the property of their respective owners.
© 2011 Motorola Mobility, Inc. All rights reserved.
Caution: Motorola does not take responsibility for changes/modification to the transceiver.
Product ID: Motorola Model i940
Manual Number: NNTN9140A
71

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