Motorola Mobility T56NE4 GSM/EGPRS MOBILE PHONE User Manual User Guide

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Document ID	1710328
Application ID	w504vW5CdasaPgA9Waztvw==
Document Description	Users Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	217.43kB (2717841 bits)
Date Submitted	2012-05-30 00:00:00
Date Available	2012-11-26 00:00:00
Creation Date	2017-10-31 12:03:47
Producing Software	GPL Ghostscript 9.18
Document Lastmod	2017-10-31 12:03:47
Document Title	User Guide
Document Author:	Motorola

EN
MOTOKEY
TM
23 MAY 2012
3-CHIP
23 MAY 2012
Congratulations
Your MOTOKEY™ 3-CHIP is loaded with premium
features, like messaging, browsing, and more—with an
easy to use QWERTY keypad.
• Triple SIM card slot: Use up to three different SIM
cards without having to switch them out.
• Messages: Edit and exchange messages easily.
• Web: Everything you want to do, made simpler.
• Tools: Calendar, email, and contacts blend work and
life.
We’ve crammed all the main features of your phone into
this handy guide, and in a matter of minutes we’ll show
you just how easy your phone is to use. You may be
23 MAY 2012
surprised at what you discover.
Note: Certain apps and features may not be available in
all countries.
Caution: Before assembling, charging, or using your
phone for the first time, please read the important
legal and safety information at the back of this
guide.
Congratulations
This product meets the applicable SAR limits of
1.6 W/kg (FCC & IC) and 2.0 W/kg (ICNIRP). The
limits and guidelines include a substantial safety
margin designed to assure the safety of all persons,
regardless of age and health. The highest SAR values
measured for this device are listed in the regulatory
information packaged with your product.
Note: When using the product while worn on your body,
either use an approved accessory such as a holster or
maintain a distance of 2.5 cm (1 inch) from the body to
ensure compliance with SAR requirements. Note that
the product may be transmitting even if you are not
making a phone call.
More
23 MAY 2012
• Support: Go to www.motorola.com/support.
• Accessories: Find accessories for your phone at
www.motorola.com/products.
Congratulations
Your phone
the important keys & connectors
3.5mm
Headset
Select
Key
12:00
Carrier Name 1
Carrier Name 2
Carrier Name 3
2012-03-27(Tuesday)
3rd Chip
Slot
44
15
what’ s on your mind?
Messaging
Camera
(on back)
Micro USB
Connector
Charge or
connect to
PC.
Menu
Left Soft Key
Right
Soft Key
23 MAY 2012
Call Key
Power/
End Key
Navigation
Key
SYM
Facebook
Key
ALT
Microphone
Note: Your phone might look a little different.
Your phone
Contents
Let’s go . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Home screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Facebook™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Text entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Tips & tricks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Photos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Personalize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Manage your life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Bluetooth™ wireless . .23
. . .MAY
. . . . .2012
. . . . . . . . . . . . . . . . . . . . . . . . . 36
Memory card & file transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Safety, Regulatory & Legal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Contents
Let’s go
let’s get you up and running
Assemble & charge
1 Cover off.
2 SIM cards in.
SIM
microSIM
Note: open door for 3rd SIM card.
microSIM
+ Adapter
3 microSD in (optional).
4 Battery in.
23 MAY 2012
5 Cover on.
6 Charge up.
3H
Caution: Please read“Battery Use & Safety” on page 44“.
Let’s go
Turn it on & off
To turn your phone on or
off, press and
hold Power/End
Note: Select the SIM
cards to use. You can
also press Menu > Triple SIM settings > Triple SIM
settings to select the SIM cards to use.
Make & answer calls
To make a call from the home screen, enter a number,
then press Call
To answer a call, press Call
. To turn off the
incoming call alert, press Power/End
23 MAY 2012
To end a call, press Power/End
Cool content & more
Surf the web for cool content and more (see “Web” on
page 29). An optional microSD memory card can be
inserted in your phone—you can load it up with music,
photos, and videos from your computer (see “Memory
card & file transfer” on page 38).
Let’s go
Keys
a few essentials
Menu
navigation
1 From the home
screen, press the right
soft key Menu to open
the app menu.
2 Press the Navigation
key
up, down, left,
or right to scroll and
highlight a menu
option.
23 MAY 2012
3 Press
to select the
highlighted option.
Keys
Shortcut keys
From the home screen, press
open shortcuts.
left or right to quickly
To change your shortcut keys, press Menu >
> Phone settings > Dedicated key.
Settings
Adjust volume
Press
call.
left or right to change the volume during a
When playing music or video files, press
down to adjust playback volume.
23 MAY 2012
Keys
up or
Home screen
quick access to the things you need most
Quick start: Home screen
The home screen gives you all your latest information in
one place. It’s what you see when you turn on the phone
or press Power/End
from a menu. It’s basically
like this:
12:00
Status Indicators
Carrier Name 1
Carrier Name 2
Carrier Name 3
2012-03-27(Tuesday)
44
23 MAY92012
15
what’ s on your mind?
Messaging
Menu
Right Soft Key
Left Soft Key
Note: Your home screen might look a little different.
Home screen
AppS menu
All the apps on your phone are shown in your apps
menu.
To open the apps menu from the home screen, press
up, down, left, or
the right soft key Menu. Press
right to highlight an app, then press
to select it. You
can press Power/End
to return to the home screen
at any time.
Phone status & notifications
The status bar at the top of the screen contains icons
that tell you about messages and phone status.
Status indicators
Signal Strength23 MAY 2012 General Profile
Active Call
10
Vibration Profile
Phone Lock
Outdoor Profile
Alarm
Headset
Roaming Service
Bluetooth™
New Messages
Battery Charged
Home screen
Calls
it’s good to talk
In-call options
10:35PM
PM
Voice active
00:00:11
Call Timer
Active Call Number
5555552505
Press
to turn
the speakerphone on
or off.
Options
Mute
23 MAY 2012
Select to mute or
unmute the call.
Select to hold, end,
make a new call,
& more.
Note: Using a mobile device or accessory while driving
may cause distraction and may be illegal. Always obey
the laws and drive safely.
Redial
From the home screen, press
to see All Calls.
Highlight the number you want to call, press
, and
select the SIM card to use for the call.
Calls
11
Save a contact
1 Enter a number in the home screen.
2 Press Options > Save to Phonebook
> Add new contact or Replace existing.
3 Enter contact details and press Done, then Yes.
Emergency calls
Note: Your service provider programs one or more
emergency phone numbers that you can call under any
circumstances, even when your phone is locked.
Emergency numbers vary by country. Your
pre-programmed emergency number(s) may not work in
all locations, and sometimes an emergency call cannot
be placed due to network,
environmental,
or
23 MAY
2012
interference issues.
1 Enter the emergency number in the home screen.
2 Press Call
to call the emergency number.
Note: Your phone can use location based services (GPS
and AGPS) to help emergency services find you. See
“Location Services” on page 54.
12
Calls
Cool down
In very limited circumstances, such as where your
phone has been exposed to extreme heat, you may see
“Cool Down” messages. To avoid possible damage to
your battery and phone, you should follow these
instructions until the phone is within its recommended
temperature range. When your phone is in “Cool Down”
mode, only emergency calls can be made.
23 MAY 2012
Calls
13
Contacts
contacts like you’ve never had before
Quick start: Contacts
Find it: Menu >
Phonebook
10:35PM
PM
Phonebook
Add new contact
Alex Pico
2025554567
Press
to see
contact details.
Dan Smith
Enter text to search
for a contact.
Kate Shunneyn
23
2012
0/10MAY abc
Options
Back
Select to go back
to previous screen.
Select to call, text,
or do more with
the contact.
Tip: To see more contacts, press
14
Contacts
up or down.
Create contacts
Find it: Menu >
Phonebook > Add new contact
Enter the contact name and details. When you’re
finished, press Done > Yes to save.
Call contacts
Highlight a contact, then press Call
Tip: Press
press Call
up or down to scroll to a contact, then
and select the SIM card to use.
23 MAY 2012
Contacts
15
Facebook™
what’s your status?
See what your friends are up to, and share your status
right from your home screen. To access Facebook, press
on your keypad.
Note: If you don’t have a Facebook account, you can
visit their website to set one up.
Update your status
After you set up a Facebook account, you can sign in,
update and see your current status, and see and
respond to friends’ updates.
23 MAY 2012
16
Facebook™
Messaging
sometimes it’s best to text or email...
Create & send messages
Find it: Menu >
Messaging > Write message
Use the keypad to enter your message. Press Options
to insert a picture, sound, or video.
When you finish composing the message, press
Options > Send to, then:
• To enter a phone number, select Enter recipient, type
the number, then press Options > Done.
• To enter a contact, select Add from Phonebook.
To send the message, press Options > Send and select
the SIM card to use. 23 MAY 2012
Receive a message
When you receive a message, your phone plays an alert
and shows the new message indicator
at the top of
the screen.
To read messages stored in your inbox, press Menu
Messaging > Inbox.
Messaging
17
Email
Set up an account
Find it: Menu >
Messaging > Email press Options
> Email accounts > New account
The email setup wizard will guide you through setting up
your email account.
Create a new email
Find it: Menu >
> Write Email
Messaging > Email press Options
Use the keypad to enter a subject and enter your
message, then press Options > Send.
23 MAY 2012
18
Messaging
Text entry
think keyboard, now think smaller
Use the keypad to enter text and create messages or
notes. Indicators at the top left of the text screen show
the current text entry mode.
To...
Enter symbols chosen from
a list
Press Alternate
then Symbols
Enter alternate characters
at the top of the keys
Press Alternate
Enter only alternate
Press Alternate
characters, until you press
twice
Alternate
again 23 MAY 2012
Enter one capital letter
Press Shift
Enter only capital letters,
until you press Shift
again
Press Shift
Delete characters to the left
of the cursor
Press Delete
Start a new line
Press Enter
twice
Text entry
19
To change the keypad text entry mode, press Options
> Input method:
Entry modes
abc
Enter letters in the text field.
Numeric
Enter numbers in the text field.
Insert symbol
Select a symbol to insert.
23 MAY 2012
20
Text entry
Tips & tricks
a few handy hints
To...
Return to
home screen
Press Power/End
See recent
incoming &
outgoing calls
Press Menu >
Call history.
Create a new
contact in your
phonebook
Enter a phone number,
press Options
> Save to Phonebook.
Adjust sound
volume during
a call
Press
Set app menu
style
View the app menu as a Matrix
or List: Press Menu
Settings > Phone settings
> Display > Main menu style.
Call center >
left/right.
23 MAY 2012
Tips & tricks
21
Battery tips
Want to extend your battery life? Try these:
• Turn off Bluetooth™ power: Press Menu
Settings > Connectivity > Bluetooth > Power >
Off.
• Reduce the time your phone display stays on:
Settings > Phone settings
Press Menu >
> Misc. settings > LCD backlight, and set Time (sec)
to a lower setting.
23 MAY 2012
22
Tips & tricks
Music
when music is what you need...
Play music
Find it: Menu >
Multimedia > Media player
(5/100) Song Title
Current Song
Song Title
Album Title
Artist Name
00:02:15/00:03:30
Progress Bar
23 MAY 2012
Options
Volume Setting
Back
Music Controls
Select to view song/playlist
details, change settings, or
exit media player.
Music
23
Media player controls
Controls
play/pause
Press
previous/next
Press
left/right.
fast forward/
rewind
Press and hold
volume
Press
left/right.
up/down.
To set Shuffle, Repeat, and more, press Options
> Settings > Player settings.
Get music
MAYyour
2012computer to your
You can transfer music23
from
phone using a USB connection. See “USB drag & drop”
on page 38.
Note: Copyright—do you have the right? Always follow
the rules. See “Content Copyright” on page 58.
24
Music
Create Playlists
To create a new playlist, press Menu >
Multimedia
> Media player > Playlists, then press Options > New.
To add a song or video to a playlist, open it and press
Options > Add.
To delete or rename a playlist, highlight it and press
Options.
Hide and turn off
Press Power/End
to use another app. Your media
continues to play. For example, if you use the FM radio,
the media player is turned off.
Multimedia
To turn off your media, press Menu >
playing
, then press Options
> Media player > Now23
MAY 2012
> Exit.
Music
25
Radio
news and music on the go
Listen to news and music anywhere, for free.
Find it: Menu >
Multimedia > FM radio
Note: The FM radio only works when a headset is
plugged in.
Radio controls
Controls
tune stations
Press
left/right.
volume
Press
up/down.
turn off radio
Options > Power off.
Press
23 MAY 2012
Radio presets
To auto search and save preset stations, press Options
> Auto search.
To manually save preset stations, press Options
> Channel list, highlight an empty preset location and
press Options > Edit, then enter the Channel name and
Frequency.
To go to a preset station, press the channel number. Or,
you can press Options > Channel list, highlight the
channel number, and press Options > Play.
26
Radio
Photos
see it, capture it, share it!
Take & share photos
Take that family photo, and send it to everyone.
Find it: Menu >
Camera
Your phone shows the camera viewfinder.
Press
left/right to
increase/decrease exposure.
EV
1.00
Press
up/down to
zoom in/out.
23 MAY 2012
Press
a photo.
to take
Select to return to
the home screen.
Select to switch to photo album
or video recorder, or to adjust
camera settings.
Note: Image size is 2 MP, unless you change it.
Photos
27
To see photos you’ve taken, go to the camera
viewfinder screen and press
, then select Switch to
> Photo album.
Press
, then:
• To send the photo in a message, email, or over a
Bluetooth™ connection, select Send.
• To edit the photo, select Edit.
• To delete the photo and return to the viewfinder,
select Delete.
To record a video, go to the camera viewfinder screen
and press
, then select Switch to > Video recorder.
23 MAY 2012
28
Photos
Web
surf the web with your phone
Note: To use the browser, you need to have data service
activated for your account (additional fees may apply for
this service). To select which SIM card to use when you
Settings > Connectivity >
browse, press Menu >
Data connection SIM.
Use your phone’s browser to surf your favorite web
sites, upload videos to a video blog, and download files
and applications to your phone. Log onto your
internet-based email account to check your email.
Find it: Menu >
Services > Internet service
To...
23 MAY 2012
Go to your
home page
Select Homepage.
Go to a
web page
Select Input address.
Bookmark a
web page
Press Options
> Add to Bookmarks.
Go to a link on a
web page
Select the link.
Note: If you can’t connect, contact your service provider.
Settings
To turn data service on or off, press Menu >
> Connectivity > Data service > On/Off.
Web
29
Personalize
add your personal touch
Profiles
Customize ringtones, alerts, and volumes for each
profile.
Find it: Menu >
User profiles
You can select these profiles:
Profiles
General
Standard profile default setting.
Silent
Ringtone is off, vibrate is off.
Outdoor
Ringtone and key tone volume
MAY
are23set
to 2012
maximum.
Indoor
Ringtone is on, vibrate is off.
Vibration
Vibrate is on.
Headset
Adjust profile settings for when a
wired headset is plugged into
your phone.
Bluetooth
Adjust profile settings for when a
Bluetooth™ headset is
connected to your phone.
To change a profile’s settings, press Options
> Customize. You can adjust these settings:
30
Personalize
Settings
Tone settings
Set ringtones for incoming calls,
messages, key tones, and other
events.
Volume
Set the volume for ringtones and
key tones.
Alert type
Set to Ring only, Vib. only,
Vib. and ring, Vib. then ring, or
Silent.
Ring type
Set to Single, Repeat, or
Ascending.
Extra tone
Play an extra tone for Warning,
Error
, Camp
on, and Connect.
23 MAY
2012
Answer options
Set to answer calls by pressing
any key.
Personalize
31
Display settings
To set display options such as wallpaper and home
Settings
screen appearance, press Menu >
> Phone settings > Display.
Date & time
Set date, time, time zone, and formats:
Find it: Menu >
> Time and date
Settings > Phone settings
Language
Set menu language:
Find it: Menu >
> Language
32
Personalize
Settings > Phone settings
23 MAY 2012
Manage your life
stay on top of things
Calendar
Find it: Menu >
Tools > Calendar
To view your calendar in different ways, press Options
> Jump to date or Go to weekly view.
Add calendar events
From any calendar view, press Options > Add event
> Reminder, Meeting or Course. Enter event details and
press Done > Yes.
Edit calendar events
To edit an event, press23
Options
> View > Options
MAY 2012
> Edit. Edit event details, then when you’re done, press
Done > Yes.
Tasks
Find it: Menu >
Tools > Tasks
To add a task, press Add > Date, Call, or Anniversary.
Manage your life
33
Alarm
Find it: Menu >
Tools > Alarm
To turn on an alarm, highlight it and press
On and press
, scroll to
When an alarm sounds, press Stop to turn it off or
Snooze to delay.
To set a snooze period, highlight the alarm, then press
Edit > Snooze (min).
To set FM radio as your alarm, highlight the alarm, then
press Edit > Alarm tone > FM radio.
Calculator & currency convertor
Find it: Menu >
Tools > Calculator or
Currency convertor
23 MAY 2012
File manager
Find it: Menu >
File manager
Select Phone or Memory card, then select Open to view
your folders. Press Options to Open, create New folder,
Rename, Delete, and more.
34
Manage your life
Airplane mode
Use airplane mode to turn off all your wireless
connections—useful when flying.
Find it: Menu >
> Flight mode
Settings > Triple SIM settings
Note: When you select airplane mode, all wireless
services are disabled. You can then turn Bluetooth back
on, if permitted by your airline. Other wireless voice and
data services (such as calls and text messages) remain
off in airplane mode. Emergency calls to your region's
emergency number can still be made.
23 MAY 2012
Manage your life
35
Bluetooth™ wireless
lose the wires and go wireless
Turn Bluetooth power on or off
Find it: Menu >
> Power
Settings > Connectivity > Bluetooth
When Bluetooth power is on, the Bluetooth indicator
appears in the status bar at the top of the home screen.
Note: To extend battery life, turn off Bluetooth power
when not in use.
Connect new devices
To connect with a new device, you need to pair with it.
You only need to do this once for each device—to
23 MAY 2012
connect again, see “Reconnect devices” on page 37.
1 Make sure the device you are pairing with is in
discoverable mode (see device instructions).
Settings > Connectivity > Bluetooth
2 Press
> My device > Search new device.
Note: If Bluetooth power is not turned on, your phone
will ask if you want to Power on Bluetooth first?
Press Yes.
3 Your phone lists the devices it finds within range.
Highlight a device and press
to connect.
4 If necessary, enter the device passkey (like 0000) to
connect to the device.
36
Bluetooth™ wireless
Tip: For specific information about a device, check the
instructions that came with it. For more Bluetooth
support, go to www.motorola.com/Bluetoothsupport.
For maximum Bluetooth security, always connect
Bluetooth devices in a safe, private environment.
Note: Using a mobile device or accessory while driving
may cause distraction and may be illegal. Always obey
the laws and drive safely.
Reconnect devices
To automatically reconnect your phone with a paired
device, simply turn on the device.
To manually reconnect your phone with a paired
device, select the device name in the My device list.
23 MAY 2012
Disconnect devices
To automatically disconnect your phone from a paired
device, simply turn off the device.
To manually disconnect your phone from a paired
device, select the device name in the My device list.
Bluetooth™ wireless
37
Memory card & file transfer
load music, photos, and more on your phone
microSD memory card
To format your memory card, press Menu
File manager > Memory card > Format.
Warning: When you format a memory card, all data on
the card is deleted.
To see files stored on your memory card, press Menu
File manager > Memory card > Open.
To copy or move a file from your phone to your memory
card:
1 Press Menu >
File manager > Phone > Open.
MAY Copy
2012 or Move.
2 Select the file, then 23
select
3 Select Memory card > Open.
4 Scroll to the destination folder and press Options
> Select.
USB drag & drop
Note: This feature requires an optional accessory.
You can drag & drop your pictures, videos, music, and
more from your computer to your phone’s memory card.
Note: Copyright—do you have the right? Always follow
the rules. See “Content Copyright” in your legal and
safety information.
38
Memory card & file transfer
Note: When your phone is connected to a computer, it
cannot be used for anything else, including making
emergency calls. To restore the phone to normal use,
disconnect it from the computer.
1 With a memory card
(optional) inserted and your
phone showing the home
screen, connect a Motorola
micro USB data cable from
your phone’s micro USB
port to a USB port on your
computer.
2 Your phone shows a USB config dialog. Scroll to
Mass storage and press OK. You can’t use the files on
your memory card while
it is
connected.
23 MAY
2012
3 On your computer, use the “My Computer” window
to find “Removable Disk.”
4 Click on the “Removable Disk” icon to access the
memory card.
5 Drag & drop files between your computer and
memory card folders.
6 When you’re done, use the “Safely Remove
Hardware” feature to finish.
Memory card & file transfer
39
Security
help keep your phone safe
Codes & passwords
Your SIM card PIN codes are originally set to 1234. If
your service provider didn’t change the PIN codes you
should change them.
Settings > Security settings > SIM 1
Find it: Menu >
security, SIM 2 security, or SIM3 security > Change PIN
If you forget your SIM card PIN codes: If you forget
your PIN codes, try entering 1234. If that doesn’t work,
contact your service provider.
Lock your SIMs
23 MAY 2012
You can lock your SIM cards to keep others from using
them. You’ll need to enter your SIM card PIN code to
lock or unlock a SIM card.
Settings > Security settings > SIM 1
Find it: Menu >
security, SIM 2 security, or SIM3 security > PIN lock
40
Security
Lock keypad
You can lock your phone’s keypad and keys to prevent
unwanted phone operations.
Settings > Security settings
Find it: Menu >
> Auto keypad lock > None, 5 sec, 30 sec, 1 min, or
5 min
Your phone automatically locks the keypad and keys
when no activity is detected for the specified interval.
To unlock the keypad and keys, press Unlock then
Space
23 MAY 2012
Security
41
Troubleshooting
we’re here to help
Crash recovery
In the unlikely event that your phone stops responding
to key presses, try a quick reset. Remove the back cover
and battery (“Assemble & charge” on page 5), then
replace and turn on your phone as usual.
Reset
Reset default factory settings on your phone.
Caution: This option erases all information you have
entered (including contacts and calendar entries) and
content you have downloaded (including pictures,
MAY 2012
videos, and music files)23stored
in your phone’s memory.
After you erase the information, you can’t recover it. This
option does not delete SIM card or memory card
information.
Settings
Find it: Menu >
> Restore factory settings, then enter 1234
42
Troubleshooting
Service & Repairs
If you have questions or need assistance, we’re here to
help.
Go to www.motorola.com/support, where you can
select from a number of customer care options. You can
also contact the Motorola Customer Support Center at
0800 666 8676 (Argentina), 800-201-442 (Chile),
01-800-700-1504 (Colombia), 01 800 021 0000 (México),
0800-100-4289 (Venezuela), or 0-800-52-470 (Perú).
23 MAY 2012
Troubleshooting
43
Safety, Regulatory & Legal
Battery Use & Safety
The following battery use and safety information applies to all Motorola mobile devices. If
your mobile device uses a non-removable main battery (as stated in your product
information), details related to handling and replacing your battery should be
disregarded—the battery should only be replaced by a Motorola-approved service facility,
and any attempt to remove or replace your battery may damage the product.
Important: Handle and store batteries properly to avoid injury or damage. Most
battery safety issues arise from improper handling of batteries, and particularly from the
continued use of damaged batteries.
DON’Ts
• Don’t disassemble, crush, puncture, shred, or otherwise attempt to change the
form of your battery.
• Don’t use tools, sharp objects, or excessive force to insert or remove the battery
as this can damage the battery.
• Don’t let the mobile device or battery come in contact with liquids.* Liquids can
get into the mobile device’s circuits,
corrosion.
23leading
MAYto2012
• Don’t allow the battery to touch metal objects. If metal objects, such as jewelry, stay
in prolonged contact with the battery contact points, the battery could become very hot.
• Don’t place your mobile device or battery near a heat source.* High temperatures
can cause the battery to swell, leak, or malfunction.
• Don’t dry a wet or damp battery with an appliance or heat source, such as a hair
dryer or microwave oven.
DOs
• Do avoid leaving your mobile device in your car in high temperatures.*
• Do avoid dropping the mobile device or battery.* Dropping these items, especially
on a hard surface, can potentially cause damage.*
• Do contact your service provider or Motorola if your mobile device or battery
has been damaged in any of the ways listed here.
* Note: Always make sure that any battery, connector and compartment covers are closed
and secure to avoid direct exposure of the battery to any of these conditions, even if your
product information states that your mobile device can resist damage from these
conditions.
Battery Use & Safety
44
Troubleshooting
Important: Motorola recommends you always use Motorola-branded batteries and
chargers for quality assurance and safeguards. Motorola’s warranty does not cover
damage to the mobile device caused by non-Motorola batteries and/or chargers. To help you
identify authentic Motorola batteries from non-original or counterfeit batteries (that may not
have adequate safety protection), Motorola provides holograms on its batteries. You should
confirm that any battery you purchase has a “Motorola Original” hologram.
If you see a message on your display such as Invalid Battery or
Unable to Charge, take the following steps:
• Remove the battery and inspect it to confirm that it has a “Motorola Original” hologram;
• If there is no hologram, the battery is not a Motorola battery;
• If there is a hologram, replace the battery and try charging it again;
• If the message remains, contact a Motorola authorized service center.
Warning: Use of a non-Motorola battery or charger may present a risk of fire, explosion,
leakage, or other hazard.
Proper and safe battery disposal and recycling: Proper battery disposal is not only
important for safety, it benefits the environment. You can recycle your used batteries in many
retail or service provider locations. Additional information on proper disposal and recycling
can be found at www.motorola.com/recycling
Disposal: Promptly dispose of used batteries in accordance with local
23center
MAYor2012
regulations. Contact your local recycling
national recycling organizations
for more information on how to dispose of batteries.
Warning: Never dispose of batteries in a fire because they may explode.
032375o
Battery Charging
Notes for charging your product’s battery:
• During charging, keep your battery and charger near room temperature for efficient
battery charging.
• New batteries are not fully charged.
• New batteries or batteries stored for a long time may take more time to charge.
• Motorola batteries and charging systems have circuitry that protects the battery from
damage from overcharging.
Battery Charging
Third Party Accessories
Use of third party accessories, including but not limited to batteries, chargers, headsets,
covers, cases, screen protectors and memory cards, may impact your mobile device’s
performance. In some circumstances, third party accessories can be dangerous and may void
45
your mobile device’s warranty. For a list of Motorola accessories, visit
www.motorola.com/products
Driving Precautions
Responsible and safe driving is your primary responsibility when behind the wheel of a
vehicle. Using a mobile device or accessory for a call or other application while driving may
cause distraction, and may be prohibited or restricted in certain areas—always obey the
laws and regulations on the use of these products.
While driving, NEVER:
• Type, read, enter or review texts, emails, or any other written data.
• Surf the web.
• Input navigation information.
• Perform any other functions that divert your attention from driving.
While driving, ALWAYS:
• Keep your eyes on the road.
• Use a handsfree device if available or required by law in your area.
• Enter destination information into a navigation device before driving.
• Use voice activated features (such as voice dial) and speaking features (such as audible
directions), if available.
• Obey all local laws and regulations23forMAY
the use2012
of mobile devices and accessories in the
vehicle.
• End your call or other task if you cannot concentrate on driving.
Remember to follow the “Smart Practices While Driving” at
www.motorola.com/callsmart (in English only).
Seizures, Blackouts & Eyestrain
To reduce eyestrain and avoid headaches, it is always a good idea to hold the screen a
comfortable distance from your eyes, use in a well-lit area, and take frequent breaks.
Some people may be susceptible to seizures or blackouts (even if they have never had one
before) when exposed to flashing lights or light patterns, such as when playing video games,
or watching videos with flashing-light effects.
Discontinue use and consult a physician if any of the following symptoms occur: seizures,
blackout, convulsion, eye or muscle twitching, loss of awareness, or disorientation.
If you or someone in your family has experienced seizures or blackouts, please consult with
your physician before using an application that produces flashing-light effects on your mobile
device.
46
Caution About High Volume Usage
Warning: Exposure to loud noise from any source for extended periods of time may affect
your hearing. The louder the volume sound level, the less time is required before your hearing
could be affected. To protect your hearing:
• Limit the amount of time you use headsets or headphones at high volume.
• Avoid turning up the volume to block out noisy surroundings.
• Turn the volume down if you can’t hear people speaking near you.
If you experience hearing discomfort, including the sensation of pressure or fullness in your
ears, ringing in your ears, or muffled speech, you should stop listening to the device through
your headset or headphones and have your hearing checked.
For more information about hearing, see our website at
direct.motorola.com/hellomoto/nss/AcousticSafety.asp (in English only).
Repetitive Motion
When you repetitively perform actions such as pressing keys or entering finger-written
characters, you may experience occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. If you continue to have discomfort during or after such use, stop
use and see a physician.
Children
23 MAY 2012
Keep your mobile device and its accessories away from small children. These
products are not toys and may be hazardous to small children. For example:
• A choking hazard may exist for small, detachable parts.
• Improper use could result in loud sounds, possibly causing hearing injury.
• Improperly handled batteries could overheat and cause a burn.
Supervise access for older children. Similar to a computer, if an older child does use
your mobile device, you may want to monitor their access to help prevent:
• Exposure to inappropriate apps or content.
• Improper use of apps or content.
• Loss of data.
Glass Parts
Some parts of your mobile device may be made of glass. This glass could break if the product
receives a substantial impact. If glass breaks, do not touch or attempt to remove. Stop using
your mobile device until the glass is replaced by a qualified service center.
47
Operational Warnings
Obey all posted signs when using mobile devices in public areas.
Potentially Explosive Areas
Potentially explosive areas are often, but not always, posted and can include blasting areas,
fueling stations, fueling areas (such as below decks on boats), fuel or chemical transfer or
storage facilities, or areas where the air contains chemicals or particles, such as grain dust,
or metal powders.
When you are in such an area, turn off your mobile device, and do not remove, install, or
charge batteries, unless it is a radio product type especially qualified for use in such areas
and certified as “Intrinsically Safe” (for example, Factory Mutual, CSA, or UL approved). In
such areas, sparks can occur and cause an explosion or fire.
Symbol Key
Your battery, charger, or mobile device may contain symbols, defined as follows:
Symbol
032374o
Definition
Important safety information follows.
23 MAY 2012
Do not dispose of your battery or mobile device in a fire.
032376o
032375o
Your battery or mobile device may require recycling in accordance with
local laws. Contact your local regulatory authorities for more
information.
Do not dispose of your battery or mobile device with your household
waste. See “Recycling” for more information.
Do not use tools.
48
Symbol
Definition
For indoor use only.
Radio Frequency (RF) Energy
Exposure to RF Energy
Your mobile device contains a transmitter and receiver. When it is ON, it receives and
transmits RF energy. When you communicate with your mobile device, the system handling
your call controls the power level at which your mobile device transmits.
Your mobile device is designed to comply with local regulatory requirements in your country
concerning exposure of human beings to RF energy.
RF Energy Operational Precautions
For optimal mobile device performance, and to be sure that human exposure to RF energy
does not exceed the guidelines set forth in the relevant standards, always follow these
instructions and precautions:
2012
• When placing or receiving a phone23call,MAY
hold your
mobile device just like you would a
landline phone.
• If you wear the mobile device on your body, always place the mobile device in a
Motorola-supplied or approved accessory (e.g. clip, holder, holster, case or arm band). If
you do not use a body-worn accessory supplied or approved by Motorola, ensure that
whatever product is used is free of any metal and that it positions the mobile device at
least 2.5 cm (1 inch) away from the body.
• Using accessories not supplied or approved by Motorola may cause your mobile device to
exceed RF energy exposure guidelines. For a list of Motorola-supplied or approved
accessories, visit our website at: www.motorola.com.
RF Energy Interference/Compatibility
Nearly every electronic device is subject to RF energy interference from external sources if
inadequately shielded, designed, or otherwise configured for RF energy compatibility. In
some circumstances, your mobile device may cause interference with other devices.
49
Follow Instructions to Avoid Interference Problems
Turn off your mobile device in any location where posted notices instruct you to do so, such
as hospitals or health care facilities.
In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your
mobile device offers an airplane mode or similar feature, consult airline staff about using it in
flight.
Medical Devices
If you have a medical device, including an implantable medical device such as a pacemaker
or defibrillator, consult your healthcare provider and the device manufacturer’s directions
before using this mobile device.
Persons with implantable medical devices should observe the following precautions:
• ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the
implantable medical device when the mobile device is turned ON.
• DO NOT carry the mobile device in the breast pocket.
• Use the ear opposite the implantable medical device to minimize the potential for
interference.
• Turn OFF the mobile device immediately if you have any reason to suspect that
interference is taking place.
23 MAY 2012
Regulatory Information
Your Motorola mobile device is designed to comply with national and international regulatory
requirements. For full compliance statements and details, please refer to the regulatory
information in your printed product guide.
Specific Absorption Rate (FCC & IC)
SAR (IEEE)
YOUR MOBILE DEVICE MEETS FCC AND IC LIMITS FOR
EXPOSURE TO RADIO WAVES.
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits
for exposure to radio waves (radio frequency electromagnetic fields) adopted by the Federal
Communications Commission (FCC) and Industry Canada (IC). These limits include a
substantial safety margin designed to assure the safety of all persons, regardless of age and
health.
The radio wave exposure guidelines use a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit for mobile devices is 1.6 W/kg.
50
Tests for SAR are conducted using standard operating positions with the device transmitting
at its highest certified power level in all tested frequency bands. The highest SAR values
under the FCC and IC guidelines for your device model are listed below:
Head SAR
GSM 1900, Bluetooth
0.993 W/kg
Body-worn SAR
GSM 850, Bluetooth
1.04 W/kg
During use, the actual SAR values for your device are usually well below the values stated.
This is because, for purposes of system efficiency and to minimize interference on the
network, the operating power of your mobile device is automatically decreased when full
power is not needed for the call. The lower the power output of the device, the lower its SAR
value.
If you are interested in further reducing your RF exposure then you can easily do so by limiting
your usage or simply using a hands-free kit to keep the device away from the head and body.
Additional information can be found at www.motorola.com/rfhealth.
Specific Absorption Rate (ICNIRP)
SAR (ICNIRP)
YOUR MOBILE DEVICE MEETS INTERNATIONAL
23 MAYTO
2012
GUIDELINES FOR EXPOSURE
RADIO WAVES.
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits
for exposure to radio waves (radio frequency electromagnetic fields) recommended by
international guidelines. The guidelines were developed by an independent scientific
organization (ICNIRP) and include a substantial safety margin designed to assure the safety
of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg.
Tests for SAR are conducted using standard operating positions with the device transmitting
at its highest certified power level in all tested frequency bands. The highest SAR values
under the ICNIRP guidelines for your device model are listed below:
Head SAR
GSM 1900 + Bluetooth
0.718 W/kg
Body-worn SAR
GSM 850 + Bluetooth
0.720 W/kg
51
During use, the actual SAR values for your device are usually well below the values stated.
This is because, for purposes of system efficiency and to minimize interference on the
network, the operating power of your mobile device is automatically decreased when full
power is not needed for the call. The lower the power output of the device, the lower its SAR
value.
If you are interested in further reducing your RF exposure then you can easily do so by limiting
your usage or simply using a hands-free kit to keep the device away from the head and body.
Additional information can be found at www.motorola.com/rfhealth.
European Union Directives Conformance
Statement
The following CE compliance information is applicable to Motorola mobile devices that carry
one of the following CE marks:
EU Conformance
0168
0168
[Only Indoor Use Allowed In France
for Bluetooth and/or Wi-Fi]
23 MAY 2012
Hereby, Motorola declares that this product is in compliance with:
• The essential requirements and other relevant provisions of Directive 1999/5/EC
• All other relevant EU Directives
For products that support Wi-Fi 802.11a (as defined in your product information): This device
is restricted to indoor use when operating in the 5.15 to 5.25 GHz (802.11a) Wi-Fi frequency
band.
The following gives an example of a typical Product Approval Number:
0168
52
Product
Approval
Number
You can view your product’s Declaration of Conformity (DoC) to Directive 1999/5/EC (to
R&TTE Directive) at www.motorola.com/rtte (in English only). To find your DoC, enter
the Product Approval Number from your product’s label in the “Search” bar on the website.
FCC Notice to Users
The following statement applies to all products that bear the FCC logo on the
product label.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. See 47 CFR Sec. 15.105(b). These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected.
23 MAY 2012
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
See 47 CFR Sec. 15.19(a)(3).
Motorola has not approved any changes or modifications to this device by the user. Any
changes or modifications could void the user’s authority to operate the equipment. See 47
CFR Sec. 15.21.
For products that support Wi-Fi 802.11a (as defined in your product information): This device
is restricted to indoor use when operating in the 5.15 to 5.25 GHz (802.11a) Wi-Fi frequency
band.
FCC Notice
Software Notices
Warning against unlocking the bootloader or altering a product's operating system
software: Motorola strongly recommends against altering a product's operating system,
which includes unlocking the bootloader, rooting a device or running any operating software
other than the approved versions issued by Motorola and its partners. Such alterations may
Software Copyright Notice
53
permanently damage your product, cause your product to be unsafe and/or cause your
product to malfunction. In such cases, neither the product nor any damage resulting
therefrom will be covered by warranty.
Important FCC information: You must not make or enable any changes to the product that
will impact its FCC grant of equipment authorization. The FCC grant is based on the product's
emission, modulation, and transmission characteristics, including: power levels, operating
frequencies and bandwidths, SAR levels, duty-cycle, transmission modes (e.g., CDMA, GSM),
and intended method of using the product (e.g., how the product is held or used in proximity
to the body). A change to any of these factors will invalidate the FCC grant. It is illegal to
operate a transmitting product without a valid grant.
Location Services
The following information is applicable to Motorola mobile devices that provide location
based functionality. Location sources can include GPS, AGPS and Wi-Fi.
Your mobile device can use Global Positioning System (GPS) signals for location-based
applications. GPS uses satellites controlled by the U.S. government that are subject to
changes implemented in accordance with the Department of Defense policy and the Federal
Radio Navigation Plan. These changes may affect the performance of location technology on
your mobile device.
Global 2012
Positioning System (AGPS), which obtains
Your mobile device can also use Assisted
23 MAY
information from the cellular network to improve GPS performance. AGPS uses your wireless
service provider's network and therefore airtime, data charges, and/or additional charges
may apply in accordance with your service plan. Contact your wireless service provider for
details.
Your mobile device can also use Wi-Fi signals to determine your approximate location, using
information from known and available Wi-Fi networks.
GPS & AGPS
Your Location
Location-based information includes information that can be used to determine the
approximate location of a mobile device. Mobile devices which are connected to a wireless
network transmit location-based information. Devices enabled with location technology also
transmit location-based information. Additionally, if you use applications that require
location-based information (e.g. driving directions), such applications transmit location-based
information. This location-based information may be shared with third parties, including your
wireless service provider, applications providers, Motorola, and other third parties providing
services.
54
Emergency Calls
When you make an emergency call, the cellular network may activate the AGPS technology
in your mobile device to tell the emergency responders your approximate location.
AGPS has limitations and might not work in your area. Therefore:
• Always tell the emergency responder your location to the best of your ability; and
• Remain on the phone for as long as the emergency responder instructs you.
Navigation
The following information is applicable to Motorola mobile devices that provide navigation
features.
When using navigation features, note that mapping information, directions and other
navigational data may contain inaccurate or incomplete data. In some countries, complete
information may not be available. Therefore, you should visually confirm that the navigational
instructions are consistent with what you see. All drivers should pay attention to road
conditions, closures, traffic, and all other factors that may impact driving. Always obey
posted road signs.
Navigation
Privacy & Data Security
Motorola understands that privacy and data security are important to everyone. Because
23 MAY
2012
some features of your mobile device may
affect your
privacy or data security, please follow
these recommendations to enhance protection of your information:
• Monitor access—Keep your mobile device with you and do not leave it where others
may have unmonitored access. Use your device’s security and lock features, where
available.
• Keep software up to date—If Motorola or a software/application vendor releases a
patch or software fix for your mobile device that updates the device’s security, install it as
soon as possible.
• Secure Personal Information—Your mobile device can store personal information in
various locations including your SIM card, memory card, and phone memory. Be sure to
remove or clear all personal information before you recycle, return, or give away your
device. You can also backup your personal data to transfer to a new device.
Note: For information on how to backup or wipe data from your mobile device, go to
www.motorola.com/support
• Online accounts—Some mobile devices provide a Motorola online account (such as
MOTOBLUR). Go to your account for information on how to manage the account, and how
to use security features such as remote wipe and device location (where available).
Privacy & Data Security
55
• Applications and updates—Choose your apps and updates carefully, and install from
trusted sources only. Some apps can impact your phone’s performance and/or have
access to private information including account details, call data, location details and
network resources.
• Wireless—For mobile devices with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also, when using your device as a hotspot (where available) use network
security. These precautions will help prevent unauthorized access to your device.
• Location-based information—Mobile devices enabled with location based
technologies such as GPS, AGPS or Wi-Fi, can transmit location-based information. See
“Location Services” for more details.
• Other information your device may transmit—Your device may also transmit testing
and other diagnostic (including location-based) information, and other non-personal
information to Motorola or other third-party servers. This information is used to help
improve products and services offered by Motorola.
If you have further questions regarding how the use of your mobile device may impact your
privacy or data security, please contact Motorola at privacy@motorola.com, or contact
your service provider.
Use & Care
To care for your Motorola mobile device,
23 please
MAY observe
2012 the following:
Use & Care
liquids
Don’t expose your mobile device to water, rain, extreme humidity, sweat, or
other liquids.
drying
Don’t try to dry your mobile device using a microwave oven, conventional oven,
or dryer, as this may damage the mobile device.
extreme heat or cold
Don’t store or use your mobile device in temperatures below -10°C (14°F) or
above 60°C (140°F). Don’t recharge your mobile device in temperatures below
0°C (32°F) or above 45°C (113°F).
56
dust and dirt
Don’t expose your mobile device to dust, dirt, sand, food, or other inappropriate
materials.
cleaning
To clean your mobile device, use only a dry soft cloth. Don’t use alcohol or other
cleaning solutions.
shock and vibration
Don’t drop your mobile device.
protection
To help protect your mobile device, always make sure that any battery,
connector and compartment covers are closed and secure.
Recycling
Recycling
23 MAY 2012
Mobile Devices & Accessories
Please do not dispose of mobile devices or electrical accessories (such as
chargers, headsets, or batteries) with your household waste, or in a fire. These
items should be disposed of in accordance with the national collection and
recycling schemes operated by your local or regional authority. Alternatively, you
may return unwanted mobile devices and electrical accessories to any Motorola Approved
Service Center in your region. Details of Motorola approved national recycling schemes, and
further information on Motorola recycling activities can be found at:
www.motorola.com/recycling
Packaging & Product Guides
Product packaging and product guides should only be disposed of in accordance with national
collection and recycling requirements. Please contact your regional authorities for more
details.
Software Copyright
Motorola products may include copyrighted Motorola and third-party software stored in
semiconductor memories or other media. Laws in the United States and other countries
Software Copyright Notice
57
preserve for Motorola and third-party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted
software. Accordingly, any copyrighted software contained in Motorola products may not be
modified, reverse-engineered, distributed, or reproduced in any manner to the extent allowed
by law. Furthermore, the purchase of Motorola products shall not be deemed to grant either
directly or by implication, estoppel, or otherwise, any license under the copyrights, patents,
or patent applications of Motorola or any third-party software provider, except for the normal,
non-exclusive, royalty-free license to use that arises by operation of law in the sale of a
product.
Content Copyright
The unauthorized copying of copyrighted materials is contrary to the provisions of the
Copyright Laws of the United States and other countries. This device is intended solely for
copying non-copyrighted materials, materials in which you own the copyright, or materials
which you are authorized or legally permitted to copy. If you are uncertain about your right to
copy any material, please contact your legal advisor.
Content Copyright
Motorola Mobility Inc. Limited Global
Warranty Mobile 23Phones
MAY 2012
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR
COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED
WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY
SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
Warranty
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not
transferable.
What Does this Limited Warranty Cover?
Motorola Mobility Inc. or its subsidiaries' warranty obligations are limited to the terms and
conditions set forth herein. Subject to the exclusions contained below, Motorola Mobility Inc
or its subsidiaries ("Motorola") warrant this Mobile Phone, and any in-box accessories which
accompany such Mobile Phone ("Product") against defects in materials and workmanship,
under normal consumer use, for a period of ONE (1) YEAR from the date of retail purchase by
the original end-user purchaser, or the period of time required by the laws of the country
where the Product is purchased, whichever is longer ("Warranty Period").
58
Repairs made under this Limited Warranty are covered for the balance of the original
Warranty Period, or 90 days from the date of service, whichever is longer. Any upgrade to the
original product will be covered only for the duration of the original Warranty Period.
This Limited Warranty is only available in the country where the Product was purchased.
Motorola may provide service outside the country of purchase, to the extent that it is possible
and under the terms and conditions of the country of purchase.
This Limited Warranty applies only to new Products which are a) manufactured by or for
Motorola as identified by the "Motorola" trademark, trade name, or logo legally affixed to
them; b) purchased by consumers from an authorized reseller or distributor of Motorola
Products; and c) accompanied by this written Limited Warranty.
What Will Motorola Do?
If a covered defect or damage arises and a valid warranty claim is received within the
applicable Warranty Period, Motorola, at its sole option, unless otherwise required by
applicable law, will either (1) repair, at no charge, the defect or damage using new, used or
reconditioned/refurbished functionally equivalent replacement parts; or (2) exchange the
Product with a replacement Product that is new or which has been reconditioned/refurbished
or otherwise remanufactured from new or used parts and is functionally equivalent to the
original Product; or (3) refund the purchase price of any Products covered by the terms and
conditions of this Limited Warranty.
23 MAYprovided
2012to Motorola as part of the warranty
Products, parts and supporting documentation
process, shall become the property of Motorola, and may not be returned. When a
replacement or refund is given, the Product for which the replacement or refund is provided
must be returned to Motorola and shall become the property of Motorola.
Exclusions (Products and Accessories)
This warranty does not apply to:
(a) Consumable parts, such as batteries or protective coatings designed to diminish over
time unless failure has occurred due to a defect in materials or workmanship. As with all
batteries, the maximum capacity of the battery will decrease with time and use; this is not a
defect. Only defective batteries and batteries that leak are covered by this warranty.
(b) Cosmetic damage, including but not limited to scratches, dents, cracks or other
cosmetic damage.
(c) Damage caused by use with non-Motorola products. Defects or damage that result
from the use of non-Motorola branded or certified Products, accessories or other peripheral
equipment, including without limitation housings, parts, or software, are excluded from
coverage.
59
(d) Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or
other external causes; including but not limited to: (i) improper usage or operation (e.g.
operating the Product outside their permitted or intended uses as defined by Motorola,
including but not limited to as set forth by Motorola in the Products' User Manual, Quick Start
Guide, Online Tutorials, and other documentation), improper storage (e.g. subjecting the
Product to extreme temperatures), abuse or neglect (e.g. broken/bent/missing
clips/fasteners/connectors); impact damage (e.g. dropping the Product) (ii) contact with
liquids, water, rain, extreme humidity, heavy perspiration or other moisture; sand, food, dirt or
similar substances (except for Products sold as resistant to such substances, but only to the
extent the damage was not caused by incorrectly securing the phone's protective elements or
subjecting the Product to conditions beyond its stated specifications or limits); (iii) use of the
Products for commercial rental purposes; or (iv) external causes or acts which are not the
fault of Motorola, including but not limited to flood, fire, earthquake, tornado or other acts of
God, are excluded from coverage.
(e) Unauthorized Service or Modification. Defects or damage resulting from service,
testing, adjustment, installation, maintenance, alteration, or modification in any way,
including but not limited to tampering with or altering the software, by someone other than
Motorola, or its authorized service centers, are excluded from coverage. Notwithstanding the
foregoing, any Product which has had its bootloader unlocked, or whose operating system
has been altered, including any failed23
attempts
unlock the bootloader or alter such
MAYto2012
operating system, is not covered by this warranty, regardless of whether such modifications
are authorized, approved, or otherwise sanctioned by Motorola.
(f) A product or part that has been modified in any manner without the written
permission of Motorola. Products that have been altered in any manner so as to prevent
Motorola from determining whether such Products are covered under the terms of this
Limited Warranty are excluded from coverage. The forgoing shall include but not be limited to
(i) serial numbers, date tags or other manufacturer coding that has been removed, altered or
obliterated; (ii) mismatched or duplicated serial numbers; or (iii) broken seals or other
evidence of tampering. Do not open the Product or attempt to repair the Product yourself;
such conduct may cause damage that is not covered by this warranty.
(g) Normal wear and tear or otherwise due to the normal aging of the Product.
(h) Defects, damages, or the failure of the Product due to any communication
service or network you subscribe to or use with the Products.
(i) All software, including operating system software, third-party software,
applications, and all other software of any kind. Software distributed by Motorola is
provided "AS-IS" and "AS AVAILABLE," "WITH ALL FAULTS" and without a warranty of any
kind. The Limited Warranty does not apply to any non-Motorola product or any software,
60
even if packaged or sold with the Motorola hardware, unless otherwise required by
applicable local law.
(j) Products that have been refurbished, reconditioned, or remanufactured, except for
Products repaired or replaced pursuant to the terms of this Limited Warranty.
If damage is outside the scope of warranty coverage, repair services may be available, but all
costs associated with such out of warranty repair will be your responsibility.
What Other Limitations are There?
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY AND THE
REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR
IMPLIED. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR ANY
SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS, INCLUDING EMPLOYEES AND
AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS,
INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS OF THIS
LIMITED WARRANTY.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY
DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, NONINFRINGEMENT AND ALL WARRANTIES AGAINST HIDDEN
23 STATUTORY
MAY 2012
OR LATENT DEFECTS. WHERE SUCH
OR IMPLIED WARRANTIES CANNOT
LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH
WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS
LIMITED WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR,
REPLACEMENT, OR REFUND AS DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION
SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA DOES NOT WARRANT
THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS
LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION
WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES, BE
UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR LOSS OF, ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR THAT
DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MOTOROLA BE
LIABLE, WHETHER IN CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING
NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS,
OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY
61
KIND, OR LOSS OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS
INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION;
LOSS OF, DAMAGE TO, OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR
APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING,
PROGRAMMING, OR REPRODUCING ANY INFORMATION, DATA, SOFTWARE OR
APPLICATIONS STORED ON OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE
TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON THE
PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH
THE ABILITY OR INABILITY TO USE THE PRODUCTS.
• SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR LIMITATION ON
THE LENGTH OF AN IMPLIED WARRANTY, OR THE LIMITATION OR EXCLUSION OF
DAMAGES FOR PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM
STATE OR JURISDICTION.
• DATA BACKUP: ALL INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS,
INCLUDING BUT NOT LIMITED TO PERSONAL CONTACTS, ADDRESS BOOKS, PICTURES,
MUSIC AND GAMES WILL BE ERASED DURING THE REPAIR PROCESS, AND CAN NOT BE
REINSTALLED BY MOTOROLA. TO23
AVOID
LOSING
SUCH INFORMATION, DATA,
MAY
2012
SOFTWARE OR OTHER APPLICATIONS PLEASE CREATE A BACK UP BEFORE YOU DELIVER
YOUR PRODUCT FOR WARRANTY SERVICE, REMOVE ANY CONFIDENTIAL, PROPRIETARY
OR PERSONAL INFORMATION AND DISABLE ANY SECURITY PASSWORDS. YOU WILL BE
RESPONSIBLE FOR REINSTALLING ALL SUCH INFORMATION, DATA, SOFTWARE, OTHER
APPLICATIONS AND PASSWORDS. MOTOROLA AND/OR ITS AUTHORIZED SERVICE
CENTERS ARE NOT RESPONSIBLE FOR THE LOSS OR MISUSE OF ANY DATA, FILES,
CONTENT, APPLICATIONS AND PROGRAMS WHEN THE PRODUCT IS DELIVERED FOR
WARRANTY SERVICE. YOUR PRODUCT OR A REPLACEMENT PRODUCT WILL BE
RETURNED TO YOU AS YOUR PRODUCT WAS CONFIGURED WHEN ORIGINALLY
PURCHASED, SUBJECT TO APPLICABLE SOFTWARE UPDATES. MOTOROLA MAY
INSTALL OPERATING SYSTEM SOFTWARE UPDATES AS PART OF WARRANTY SERVICE
THAT MAY PREVENT THE PRODUCT FROM REVERTING TO AN EARLIER VERSION OF THE
OPERATING SYSTEM SOFTWARE. THIRD PARTY APPLICATIONS INSTALLED ON THE
PRODUCT MAY NOT BE COMPATIBLE OR WORK WITH THE PRODUCT AS A RESULT OF
THE OPERATING SYSTEM SOFTWARE UPDATE. MOTOROLA AND ITS AUTHORIZED
SERVICE CENTERS ARE NOT RESPONSIBLE FOR THE LOSS OF, OR INABILITY TO USE,
SUCH INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS.
62
• WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING A
PRODUCT'S OPERATING SYSTEM SOFTWARE: MOTOROLA STRONGLY
RECOMMENDS AGAINST ALTERING A PRODUCT'S OPERATING SYSTEM, WHICH
INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A DEVICE OR RUNNING ANY
OPERATING SOFTWARE OTHER THAN THE APPROVED VERSIONS ISSUED BY
MOTOROLA AND ITS PARTNERS. SUCH ALTERATIONS MAY PERMANENTLY DAMAGE
YOUR PRODUCT, CAUSE YOUR PRODUCT TO BE UNSAFE AND/OR CAUSE YOUR
PRODUCT TO MALFUNCTION. IN SUCH CASES, NEITHER THE PRODUCT NOR ANY
DAMAGE RESULTING THEREFROM WILL BE COVERED BY THIS WARRANTY.
• IMPORTANT FCC INFORMATION: YOU MUST NOT MAKE OR ENABLE ANY CHANGES
TO THE PRODUCT THAT WILL IMPACT ITS FCC GRANT OF EQUIPMENT AUTHORIZATION.
THE FCC GRANT IS BASED ON THE PRODUCT'S EMISSION, MODULATION, AND
TRANSMISSION CHARACTERISTICS, INCLUDING: POWER LEVELS, OPERATING
FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE, TRANSMISSION MODES
(E.G., CDMA, GSM), AND INTENDED METHOD OF USING THE PRODUCT (E.G., HOW THE
PRODUCT IS HELD OR USED IN PROXIMITY TO THE BODY). A CHANGE TO ANY OF THESE
FACTORS WILL INVALIDATE THE FCC GRANT. IT IS ILLEGAL TO OPERATE A
TRANSMITTING PRODUCT WITHOUT A VALID GRANT.
Guarantee Policy23(Mexico)
MAY 2012
This Guarantee Policy represents the only guarantee that applies to personal communication
Products and Accessories of the Motorola Trademark that are purchased in Mexico and
represents any other guarantee contained in the instructions, manuals, guides and/or
warnings contained inside the packaging of said Products and Accessories.
Guarantee (Mexico)
I. Items Covered by this Guarantee
It protects the manufacturing defects and hidden defects of the “Products” and
“Accessories” (such as batteries, antennas, chargers, wired headphones and wireless
devices) of the Motorola trademark, described in the space that for such purpose is
established on the back of this Guarantee Policy, which, covers all of the parts, components,
accessories and labor of Motorola Products, as well as the transportation costs that derive
from fulfilling this policy, within its service network.
The Motorola “Products” that this guarantee protects may be: (a) cellular phones, (b) smart
phones (pocket computer and cellular phone), (c) beepers, (d) two-way radios, (e) wireless
phones.
Motorola, free of charge for you, shall have the option to repair or replace the “Products”,
“Accessories” and components that present problems and are covered by the Guarantee.
63
Prior authorization expressed by the service requester, Motorola Comercial, S.A. de C.v. shall
use used, equally functioning, refurbished, repaired or second hand parts or spare parts to
repair the “Product.” Software updates shall not be provided.
II. Duration of the Guarantee
The duration of the guarantee shall be one year starting from the purchase date of the new
“Product” or “Accessory” at an authorized establishment.
III. Procedure for Exercising the Guarantee
To demand the fulfillment of this guarantee, the address where the “Product” or “Accessory”
was purchased must be sent to the address of the Person Responsible for the
“Products” and “Accessories” in Mexico:
Motorola Comercial, S.A. de C.V.
Bosque de Alisos 125
Col. Bosques de las Lomas
Del. Cuajimalpa de Morelos
C.P. 05120 México, D.F.
Phone Number: (55) 5257-6700
23 MAY
or to the address of the authorized service
center2012
(which you can consult free of charge by
calling 01 800 021 0000) and presenting the “Product” or “Accessory” with its parts and
components.
To exercise this guarantee, you must present the “Product” or “Accessory” and this
Guarantee Policy duly sealed by the establishment where it was purchased. In the event that
this policy was not established on the date in which the “Product” or “Accessory” was
purchased, you must present the receipt from this purchase.
IV. Limitations or Exceptions of this Guarantee
The guarantee shall not be valid:
• When the “Product” or “Accessory” had been used in conditions different than normal
conditions.
• When the “Product” or “Accessory” had not been operated in accordance with the
accompanying usage instructions.
• When the “Product” or “Accessory” had been changed or repaired by people who are not
authorized by the national manufacturer, importer or respective responsible retailer
64
Motorola shall notify the consumer if the service request is covered by this guarantee policy;
in the event that it is not covered, Motorola shall inform the consumer of the availability,
prices and other conditions that apply to repairing the “Product.”
Motorola shall only replace the “Product” or “Accessory”, upon turning in the “Product” or
“Accessory” purchased.
For more information about the “Product” that needs repairs that are not covered by this
guarantee, please call 01 800 021 0000.
Product model.
“Product” purchase date.
Seal of the authorized distributor or establishment where the “Product” was purchased.
23 MAY 2012
Note: In other countries, consult the local guarantee laws and regulations and your local
Motorola office.
65
Copyright & Trademarks
Motorola Mobility Argentina S.A.
Suipacha 1111 - Piso 18
C1008AAW Buenos Aires
ARGENTINA
www.motorola.com
Certain features, services and applications are network dependent and may not be available
in all areas; additional terms, conditions and/or charges may apply. Contact your service
provider for details.
All features, functionality, and other product specifications, as well as the information
contained in this guide, are based upon the latest available information and believed to be
accurate at the time of printing. Motorola reserves the right to change or modify any
information or specifications without notice or obligation.
Note: The images in this guide are examples only.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola
Trademark Holdings, LLC. All other product or service names are the property of their
respective owners.
© 2012 Motorola Mobility, Inc. All rights reserved.
Caution: Motorola does not take responsibility for changes/modification to the transceiver.
MAY 2012
Product ID: MOTOKEY 3-CHIP (Model:23EX117)
Manual Number: TBD-A
66
23 MAY 2012
23 MAY 2012

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