Motorola Mobility T56NG9 WCDMA/GSM/LTE TRANSCEIVER WITH BT, WLAN, & NFC User Manual User Guide

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Document ID	1769308
Application ID	2uZY+qdABQZzaiYbas19qQ==
Document Description	USERS MANUAL 3
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	371.59kB (4644864 bits)
Date Submitted	2012-08-17 00:00:00
Date Available	2013-02-13 00:00:00
Creation Date	2012-05-29 15:30:52
Document Lastmod	2012-08-10 15:59:46
Document Title	User Guide
Document Author:	Motorola

Google Maps offers powerful, user-friendly mapping
technology and local business information—including
business locations, contact information, and driving
directions.
Location
where you are, where you’re going
Google MapsTM
Find it: Apps
For help, touch Menu
Maps
Select a map or
navigation view.
Maps
elein
ele
lein
ein
94
Center the map on my
location.
Highland Park
Buffalo Grove
> Help.
Tip: Want to know what’s in your immediate area? Try
Maps, touch the
Google Places™. Touch Apps
Maps view control in the upper-left, then touch Places to
see listings for restaurants, cafes, bars, and more based
on your current location.
Northbrook
Google Maps Navigation BetaTM
Arlington Heights
ghts
Evanston
Des Plaines
Schaumburg
Chicago, IL
Elmwood
Park
Addison
Oak Park
Elmhurst
Search maps.
290
Cicero
Chicago
La Grange
94
294
Google Maps Navigation Beta is a complete GPS
navigation system with voice guidance that shows you
2012.05.29
the way.
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Maps > Maps > Navigation
Find it: Apps
Get Directions.
Follow the prompts to speak or type your destination.
Find nearby Places.
For more information, go to
www.google.com/mobile/navigation.
Oak Lawn
Add information Layers.
90
Blue Island
Orland
land
and
Par
arrk
Orland
d Park
rk
355
Tii l P
Tinley
Park
80
arve
ey
Harvey
Harvey
Calumet
Ciity
Cit
City
East
Ch
Chi
Chicag
hica
hicago
ago
Chicago
go
ammon
ammo
am
mmo
mond
mon
o nd
Hammond
Hammond
Chicago
Heights
See map options.
Highland
Note: The map image you see may be a little different.
Google LatitudeTM
See where your friends and family are on Google Maps.
Plan to meet up, check that your parents got home
safely, or just stay in touch.
Don’t worry, your location is not shared unless you agree
to it. You need to join Google Latitude, and then invite
Location
41
your friends to view your location or accept their
invitations.
To get started, touch Apps
Latitude. Then:
Wireless
Maps > Maps > Join
lose the wires
Quick start: Wireless
• To start Google Latitude, touch Apps
> Maps > Latitude.
• To add friends, touch FRIENDS LIST >
Maps
• To remove friends, touch FRIENDS LIST, touch a friend
in your list, then touch Remove this friend.
• To turn off Google Latitude, touch your Latitude
name tag in map view, then touch Edit privacy settings
> Sign out of Latitude.
Connect your smartphone to fast Wi-Fi networks or
Bluetooth™ devices.
To connect, touch Apps
Bluetooth.
Wi-Fi
ON
Settings > Wi-Fi or
Turn Wi-Fi power on & off.
Connect to this network.
Network 1 Name
Connected
Network 2 Name
Bluetooth
Network security type
2012.05.29 Network 3 Name
FCC DRAFTNetwork security type
ON
DROID RAZR HD
Not visible to other Bluetooth devices
AVAILABLE DEVICES
TOUCH TO PAIR
Motorola Headset
SCAN
ADD NETWORK
Connect to this device.
Turn Bluetooth
power on & off.
SEARCH FOR DEVICES
42
Wireless
Wi-Fi networks
Turn Wi-Fi power on or off
Touch Apps
Settings, then touch the Wi-Fi
ON
power switch to turn it
or OFF .
Tip: When you are in range and Wi-Fi power is on, you
will automatically reconnect to available networks you’ve
connected to before.
Wi-Fi hotspot
Note: To extend battery life, turn off Wi-Fi power when
not in use.
You can make your smartphone a Wi-Fi hotspot to
provide portable, convenient internet access to other
Wi-Fi enabled devices.
Wi-Fi search & connect
Caution: This application significantly impacts battery
life. You may want to run this application with the
charger connected.
When Wi-Fi is on, the Wi-Fi in range indicator
appears in the status bar when a network is available.
Drag down the status bar and touch the Wi-Fi networks
available notification to select and connect to a network.
Note: You need to subscribe to Wi-Fi hotspot service to
use this feature. Contact your service provider.
To search for a network when Wi-Fi is off:
To set up your smartphone as a Wi-Fi hotspot:
2012.05.29
1 Touch Apps
Settings > Tethering &
ON
and FCC DRAFTMobile Hotspot > Mobile Hotspot to turn on the
2 Touch the Wi-Fi power switch to turn it
scan. Your smartphone lists the networks it finds
hotspot.
within range.
2 Touch Mobile Hotspot settings > Configure Mobile
Tip: To see your smartphone’s MAC address or other
Hotspot to change hotspot security and configuration
Wi-Fi details, touch Menu > Advanced.
settings:
3 Touch a network to connect. If necessary,
• Network SSID: Enter a unique name for your
enter Network SSID, Security, and Password, and touch
hotspot and touch Next.
Connect.
• Security: Select the type of security you want:
When your smartphone is connected to the network,
WEP, WPA, or WPA2. Enter a unique password.
the Wi-Fi connected indicator
appears in the status
Other users can access your Wi-Fi hotspot only if
bar.
they enter the correct password.
1 Touch Apps
Settings > Wi-Fi.
Wireless
43
Note: Keep it secure. To protect your smartphone
and hotspot from unauthorized access, it is
strongly recommended that you set up hotspot
Security (WPA2 is the most secure), including
password.
• Broadcast Channel: Select a channel that
minimizes potential interference. You may need
to try different channels after your hotspot is
active for a time.
3 Touch Save when the settings are complete.
Connect new Bluetooth devices
Note: This feature requires an optional accessory.
To connect with a new Bluetooth headset or other
device, you need to pair with it. You only need to do this
once for each device—to connect again, just turn on the
device.
1 Make sure the Bluetooth device you are pairing with
is in discoverable mode.
Note: Refer to the guide that came with the
Bluetooth device for details.
When your Wi-Fi hotspot is active, other Wi-Fi enabled
Settings > Bluetooth.
2 Touch Apps
devices can connect by entering your hotspot’s SSID,
ON and
Bluetooth
power
switch to turn it
Touch
the
selecting a Security type, and entering the correct
scan. If Bluetooth power is already on, touch SEARCH
Password.
2012.05.29 FOR DEVICES.
FCC DRAFT
Wi-Fi modes
4 Touch a device to connect.
For those who like to get a bit more technical, your
5 If necessary, touch OK, or enter the device passkey
smartphone supports the following Wi-Fi modes:
(like 0000) to connect to the device. When the device
802.11 b, g, n.
is connected, the Bluetooth connected indicator
appears in the status bar.
BluetoothTM handsfree devices
Turn Bluetooth power on or off
Touch Apps
Settings, then touch the Bluetooth
ON
power switch to turn it
or OFF .
Note: Using a mobile device or accessory while driving
may cause distraction and may be illegal. Always obey
the laws and drive safely.
Reconnect devices
Note: To extend battery life, turn off Bluetooth power
when not in use.
44
Wireless
To automatically reconnect your smartphone with a
paired device, simply turn on the device.
To manually reconnect your smartphone with a paired
device, touch the device name in the AVAILABLE
DEVICES list.
To activate Android Beam, touch Apps
Settings
> More > Android Beam, then touch the power switch to
ON .
turn it
Disconnect devices
Share with Android Beam
To automatically disconnect your smartphone from a
paired device, simply turn off the device.
Use Android Beam to share content on your phone with
another NFC-enabled phone or tablet.
To manually disconnect your smartphone from a paired
device, touch the device name in the devices list, then
touch OK.
Note: The other device must support NFC too.
1 Open the screen that contains what you want to
share—map page, browser page, photo, whatever.
2 Touch the back of your phone to the back of the other
device.
Touch Apps
Settings > Bluetooth, turn Bluetooth
power on, then touch Menu > Rename phone. Enter a
When the devices connect, you’ll see Touch to Beam
name and touch OK.
on your phone.
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3 Touch your screen to share your content.
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Change device name
NFC
Near Field Communication technology
lets you instantly share content (like
web links, contacts, and photos),
information, and more, by touching the
back of your phone to another
NFC-enabled device.
Receive with NFC
Activate NFC & Android Beam
Bluetooth & Wi-Fi one-touch setup
To activate NFC on your phone, touch Apps
Settings > More > NFC. Make sure the checkbox is
checked.
Just touch your phone to an NFC-enabled Bluetooth
device or Wi-Fi access point to automatically pair or
connect with the device.
Receive web links, e-coupons, brochures, maps and
more from an NFC tag. Look for the NFC logo on
posters, signs, store displays and other areas. Just touch
the back of your phone to the logo to receive its tag
information.
Wireless
45
Mobile payment
Print a document or file
You can use Google™ Wallet or another secure payment
app to pay for your purchase (where available).
To print something from the Email, Quickoffice, or Gallery
> Print.
apps, open it and touch Menu > Print or
Look for the NFC logo to confirm that you can make a
mobile payment. Touch the back your phone to the
payment device to pay for your purchase.
Security
Add a printer
Open the document or file you want to print, then touch
Menu > Print > Find printers (home) or select an
advanced search option (work).
Mobile payments, wireless connections, and content
sharing all demand security:
• Range: NFC only works over a short range (about
4 cm/1.5 inches), so it's unlikely you’ll connect by
mistake—if you did, you would still have to accept the
connection to send or receive information.
• Encryption: Your phone uses the latest security, 2012.05.29
encryption, and authentication features to protect FCC DRAFT
your personal information for mobile payments and
content sharing.
MOTOPRINT
Print email, documents, pictures, and contacts directly
to shared printers on a Wi-Fi network—no printer drivers
necessary. MOTOPRINT automatically discovers
networked printers for you. You can even save your
favorite printers and geo-tag their location for future use.
46
Wireless
Tools
Manage calendar events
stay on top of things
To edit an event, touch and hold it, then touch Edit event.
When you’re done, touch Save.
To delete an event, touch and hold it, then touch Delete
Calendar
Managing your schedule has never been easier. The
calendar automatically shows calendar events from your
web-based Google™ account, and syncs events that you
enter from your smartphone or web browser.
Find it: Apps
Calendar
You can view your calendar in different ways: Touch the
date, then touch Day, Week, Month, or Agenda. When you
highlight an event, more details appear.
event.
To go to today, touch
Tasks
Find it: Apps
To add a task, touch
Tasks
Touch All tasks to view your
tasks by due date, priority,
and more.
Tip: To add a calendar widget to your home screen,
2012.05.29
touch Apps
> Widgets, touch and hold Calendar, then
Tip: To add a tasks widget to
FCC DRAFT
drag it to a spot on the home screen.
your home screen, touch
Apps
> Widgets, touch
Add calendar events
and hold Task, then drag it to
From any view, touch Menu > New event. Enter the
a spot on a home screen page.
event start time and other details. You can even set a
reminder so you don’t forget about the event. (When
you set the reminder time to 0 minutes, it plays at the
event start time.)
All tasks
May
ay 26 (1)
All tasks
Overdue
Pick
k up birthday cake
Due
Due:
e: Sat, May 26, 2012
Untagged
Unta
Due today
Starred
By priority
Tip: Reminders will play only if you’ve selected a
notification ringtone (see “Ringtones” on page 39).
When you finish entering event details, touch Save.
Tools
47
Calculator
Find it: Apps
Accessibility
12345
Calculator
To switch between basic and advanced functions, touch
Menu > Advanced panel or Basic panel. To clear history,
touch Menu > Clear history.
Note: For general information, accessories, and more,
visit www.motorola.com/accessibility
Voice recognition
Alarm clock
Find it: Apps
See, hear, speak, feel, and use. Accessibility features are
there for everyone, helping to make things easier.
Use your voice—just touch and speak.
Alarm & Timer
To turn on an alarm, touch
the check box.
When an alarm sounds,
select Dismiss to turn it off or
touch the screen to snooze
for five minutes.
To add an alarm, touch ,
then enter alarm details.
To enable or disable an alarm,
touch the check box.
ALARMS
Add alarm
7:00 AM
Every day
8:30 AM
Mon, Tue, Wed, Thu, Fri
9:00 AM
TIMER
Voice
• Dialing and commands: Touch Apps
Commands. To dial, say “Call” and then a contact
name or phone number. Or, say a command from the
list shown, like “Send Message” or “Go To”.
• Search: Touch and hold Search
, then say what
you want to search for, like “Motorola accessories”.
2012.05.29
• Text entry: Touch a text entry field to open the
FCC DRAFT
touchscreen keypad. Touch
, then say what you
want to type.
Tip: Speak naturally, but clearly. Use the microphone in a
similar way to a speakerphone, so no need to shout or
hold the smartphone close to your mouth.
To change your voice settings, see “Voice settings” on
page 49.
48
Tools
TalkBack (voice readouts)
Voice settings
Your navigation and selections, read out loud.
Personalize your voice settings:
To turn on TalkBack voice readouts, touch Apps
Settings > Accessibility > TalkBack, then touch the
ON .
power switch to turn it
Settings
• Voice search: Touch Apps
> Language & input > Voice Search. From here, you
can set options like language, personalized voice
recognition, and censorship.
To use TalkBack voice readouts:
• Menus and screens: In menus and screens, touch an
item to select or open it. The item is read out loud, or
your action is described.
• Dialer & text entry: As you type, each number or
letter is read out loud.
Settings
• Voice typing: Touch Apps
> Language & input > Language & input, then touch
next to Google voice typing. From here, you can select
input language and block offensive words.
Settings
• Text-to-speech: Touch Apps
> Language & input > Text-to-speech output. From
Tip: Navigate through your apps and menus to hear how
here, you can set speed options and listen to a
TalkBack voice readouts work on your smartphone.
spoken text example.
2012.05.29
To change TalkBack settings, touch Apps
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Volume & vibrate
Settings > Accessibility > TalkBack > SETTINGS.
Choose volume and vibrate settings that work for you.
Caller ID
Settings > Sound:
Touch Apps
When you want to hear who’s calling:
• Volume: Touch Volumes and use the sliders.
• Read out loud: Have your caller announced—touch
Phone > Menu > Settings > Caller ID Readout.
• Vibrate: Touch Vibrate and ring to feel your
smartphone ring.
• Ringtones: Assign a unique ringtone to a
People, touch a contact, then
contact—touch
touch Menu > Set ringtone.
Zoom
Get a closer look. To zoom in, touch the screen with two
fingers and then slide them apart. To zoom out, slide
your fingers together.
Tools
49
Display brightness
Hearing aids
Set a brightness level that works for you. Touch Apps
Settings > Display > Adjust brightness level. Make
sure that Automatic brightness is unchecked so you can
set your own level.
To help get a clear sound when using a hearing aid or
cochlear implant, your phone may have been rated for
use with hearing aids. If your phone’s box has “Rated for
Hearing Aids” printed on it, then please read the
following guidance.
Touchscreen & keys
All these touch features are great, and sometimes it’s
nice to hear or feel your touches too. Touch Apps
Settings > Sound:
• Touchscreen: To hear screen touches (click), select
Touch sounds.
Note: Ratings are not a guarantee of compatibility. See
“Hearing Aid Compatibility with Mobile Phones” in your
legal and safety information. You may also want to
consult your hearing health professional, who should be
able to help you get the best results.
Phone > Menu > Settings > HAC
• Settings: Touch
• Keys: To feel key touches (vibrate), select Vibrate on
Mode Settings to turn hearing aid compatibility mode
touch.
on or off. HAC mode optimizes your phone for use
2012.05.29 with a hearing aid.
• Screen lock: To hear when you lock/unlock the screen
FCC DRAFT
(click), select Screen lock sound.
• Call volume: During a call, press the side volume
keys to set a call volume that works for you.
Messages
From a simple text message to IM, email, and more.
Create, send, and receive them all on your smartphone.
And to make text entry even easier, you can use
features like auto-correct, auto-punctuate, and
Settings
auto-capitalization—touch Apps
next to Motorola input.
> Language & input, then touch
Of course if you don’t want to type at all, then use your
voice—touch
on the touchscreen keypad.
50
Tools
• Position: During a call, hold the phone to your ear as
normal, and then rotate/move it to get the best
position for speaking and listening.
Apps
Want more? No problem. Google Play™ Store provides
access to hundreds of thousands of apps, and many
provide useful accessibility features.
Find it: Apps
Play Store
Select a category or touch Search
you want.
to find the app
Tip: Choose your apps carefully, from trusted sites, like
Play Store, as some may impact your smartphone’s
performance.
TTY
You can use your phone in TTY mode with standard 2012.05.29
Phone > Menu > Settings
teletype machines. Touch
FCC DRAFT
> TTY mode and select the mode you need:
• TTY Full: Type and read text on your TTY device.
• TTY HCO: Hearing-Carry-Over—type text on your TTY
device and listen to voice replies on your
smartphone’s speaker.
• TTY VCO: Voice-Carry-Over—speak into your
smartphone and read text replies on your TTY device.
Note: You’ll need a cable/adapter to connect your TTY
device to the headset jack on your smartphone.
Refer to your TTY device guide for mode and usage
information.
Tools
51
Management
Remove or erase a microSD card
stay in control
Note: Do not remove a microSD card while your
smartphone is using it or writing files on it.
Memory card & file management
Before you remove or erase a microSD card you need to
Settings > Storage
unmount it. Touch Apps
> Unmount SD card.
Your photos, videos, and other files are automatically
stored in your smartphone’s internal memory. You can
set individual applications (camera, camcorder, etc.) to
store files on a microSD memory card. To install a
microSD card, go to “Assemble & charge” on page 3.
Tip: To move media from internal memory to a
Settings > Storage
microSD card, touch Apps
> Manage internal storage.
To erase a microSD card, touch Apps
> Storage > Erase SD card.
Settings
Warning: All data on the microSD card will be deleted.
USB connection
You can connect your smartphone to a computer with a
USB cable.
Download remote files
Note: The first time you use a USB connection, your
2012.05.29
Use MotoCast to download documents and files from
computer may indicate that drivers are being installed.
FCC DRAFT
your computer to your smartphone.
Follow any prompts you see to complete the installation.
Find it: Apps
Files > Remote storages
For more information about using MotoCast, see
“MotoCast sync & transfer” on page 31.
Delete or share files on your smartphone
Find it: Apps
Files > Device storage or SD card
Touch a file or folder to open, then touch and hold a file
to Delete or Share.
This may take a few minutes.
1 With the home screen showing, connect a Motorola
micro USB data cable from your smartphone’s micro
USB port to a USB port on your computer. Your
smartphone should show
in the status bar.
Note: Make sure to connect the smartphone to a high
power USB port. Typically, these are located directly
on your computer.
2 Your smartphone and microSD memory card appear
as two separate removable disks on your computer.
52
Management
Drag and drop files between your computer and the
smartphone or microSD card folders. When you’re
done, use “Safely Remove Hardware” before
disconnecting the USB cable.
Note: You can’t use files on the microSD card while your
smartphone is connected to the computer.
Note: Usage information is provided to help you manage
your smartphone. This may not match the amounts
charged by your service provider, as they’re not
measured in the same way.
Find it: Apps
Settings > Data usage
Turn on/off
mobile data usage.
Data usage
Manage accounts
To add email or other accounts on your smartphone,
Settings > Accounts & sync > ADD
touch Apps
ACCOUNT.
Mobile data
ON
Activate mobile data limit.
Set mobile data limit
Data usage cycle May 26 - Jun 26
Select data usage cycle.
Add an account by touching it. Enter your user name and
4.0
limit
password, then follow the prompts to set up the
1.5
warning
account.
2012.05.29
To edit an account, touch account name > Account FCC DRAFT
settings.
GB
Drag bars to set a data
usage warning (orange)
or limit (red).
GB
May 26
To delete an account, touch account name > Menu
> Remove account.
Note: You can’t delete the Google™ account you used
or created when you set up your smartphone.
Jun 26
Jun 19 - 26: about 38.65MB used
Measured by your phone. Your carrier’s data
usage accounting may differ.
Browser
Email
Drag the white bars to see
data usage for the specified
time period.
14.46MB
7.28MB
Touch an app to see details
& restrict background data.
Data usage
You can track the amount of data uploaded and
downloaded by your smartphone, and set a limit on your
monthly data usage to avoid overage charges from your
service provider.
The data usage app shows information and settings for
data transferred over your service provider's mobile
network.
Management
53
Tip: You can also track Wi-Fi and ethernet data usage in
Settings > Data
separate tabs, by touching Apps
usage > Menu > Show Wi-Fi usage or Show Ethernet
usage.
Set a data usage warning
Touch Apps
Settings > Data usage, then drag
the right side of the orange bar up/down to set the data
warning level. You'll receive a notification when your
data usage reaches the specified level.
Restrict all background data
You can restrict background data for all apps across all
available networks (mobile, Wi-Fi, and Ethernet).
Settings > Data usage > Menu
Find it: Apps
> Restrict background data.
Caution: Restricting all background data can cause
some features to stop working altogether.
Wireless manager
Find it: Apps
Settings, then go to the WIRELESS
& NETWORKS section
Touch Apps
Settings > Data usage > Set mobile
Manage all your wireless connections: Wi-Fi,
data limit, then drag the right side of the red bar
Bluetooth™, mobile data, airplane mode, and mobile
up/down to set the data usage limit.
hotspot.
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When you reach your data usage limit, mobile data is
FCC DRAFT
turned off automatically and many of your smartphone’s
Set a data usage limit
Airplane mode
features won't work correctly. You'll receive a
notification when mobile data is turned off.
Restrict background data usage by app
Some apps transfer data in the background, when you're
not using them. You can restrict background data usage
for individual apps to help reduce your overall data
usage.
Settings > Data usage, and scroll
Touch Apps
down to see which apps are transferring data over the
mobile network. Touch an app, then touch Restrict
background data.
54
Management
Use airplane mode to turn all your wireless connections
off—useful when flying. Press and hold the Power key
> Airplane mode.
Note: When you select airplane mode, all wireless
services are disabled. You can then turn Wi-Fi and/or
Bluetooth back on, if permitted by your airline. Other
wireless voice and data services (such as calls and text
messages) remain off in airplane mode. Emergency calls
to your region's emergency number can still be made.
Network
Security
You should not need to change any network settings.
Contact your service provider for help.
help keep your smartphone safe
Settings > More... > Mobile
Touch Apps
networks to see network settings options.
Quick start: Security
Find it: Apps
Settings > Security
Security
SCREEN SECURITY
Screen lock
Slide
Owner info
Allow Bluetooth bypass
Select & set up a
screen lock method.
Enter text to appear
on the lock screen.
Allow voice commands to be launched
via Bluetooth multi-function button
2012.05.29 while device is locked
ENCRYPTION
FCC DRAFT
Encrypt phone
Require a numeric PIN or password to decrypt
your phone each time you power it on
Encrypt SD card
Protect the data on your memory card
Encrypt the data stored on
your phone or microSD
memory card.
SIM CARD LOCK
Set up SIM card lock
55
Screen lock
You can make the touchscreen lock when it goes to
Settings > Security > Screen
sleep. Touch Apps
lock, then select the lock type:
• None: Turn off the screen lock.
• Slide: Flick
to the right to unlock.
• Face Unlock: Look at your smartphone to unlock it.
• Pattern: Draw a pattern to unlock.
• PIN: Enter digits to unlock.
• Password: Enter letters, digits, or symbols to unlock.
To unlock the phone, flick
front camera lens.
Pattern
To set the lock pattern, touch
Settings
Apps
> Security > Screen lock
> Pattern.
Use face recognition to unlock your smartphone.
Note: This feature is less secure than a pattern, PIN, or
password.
Settings > Security
To get started, touch Apps
> Screen lock > Face Unlock > Set it up.
Follow the prompts and look at the front camera lens.
When face capture is complete, choose a pattern or PIN
(for backup and to change the lock setting).
56
Draw an unlock pattern
Follow the instructions to
draw your lock pattern.
When prompted, draw the
pattern to unlock the
smartphone.
Note: You can make emergency calls on a locked
smartphone (see “Emergency calls” on page 19). A
PIN
locked smartphone still rings, but you need to unlock 2012.05.29
it
To set a PIN, touch Apps
to answer.
FCC DRAFT
> Screen lock > PIN.
Face unlock
to the right and look at the
Settings > Security
Enter a numeric PIN, then confirm it.
When prompted, enter the PIN to unlock the
smartphone.
Password
To set the password, touch Apps
> Security > Screen lock > Password.
Settings
Enter a password (up to eight characters), then
confirm it.
When prompted, enter the password to unlock the
smartphone.
Personalize your lock screen
To change your timeout, touch Apps
Settings
> Display > Sleep. If you don’t touch the screen or press
any keys for the amount of time you select, the screen
locks automatically.
Lock & unlock
To lock your smartphone screen, do any one of these:
• Press the Power key.
SIM Lock
Caution: If you enter an incorrect PIN code three times,
your phone locks your SIM card and asks for your PIN
unlock code. Contact your service provider for your PIN
unlock code.
To set a SIM card PIN that you must enter when you
turn on your phone:
Settings > Security > Set up SIM
Find it: Apps
card lock > Lock SIM card
To set your SIM PIN, enter a 4-digit code. To change your
code, choose Change SIM PIN.
• Let the screen time out (don’t press anything).
• Switch off the power.
Encrypt Your Phone
Can’t unlock your smartphone?
Encryption protects the accounts, settings, apps, and
files on your phone, so that people cannot access them
if your phone is stolen.
Caution: If you forget your encryption code, you cannot
2012.05.29
To unlock your smartphone screen, press the Power key
recover the data stored on your phone or microSD
FCC DRAFT
to wake the touchscreen display, then perform the
memory card. Encrypting your files can take an hour or
unlock procedure required by the lock screen (slide, face
more. Leave your phone plugged in, and be careful not
unlock, pattern, PIN, or password).
to interrupt the process.
Face unlock: If your smartphone doesn’t recognize your
face, you’ll be prompted to enter your backup pattern or
PIN code to unlock it.
Pattern, PIN, or password: If you forget your pattern,
PIN, or password, contact your service provider.
To encrypt your phone and require a PIN or password
whenever you turn on your phone:
Find it: Apps
Settings > Security > Encrypt
phone
57
Restore your phone
Troubleshooting
If you reset or replace your phone, just log into your
Google™ account to restore the contacts, events, and
other details you synced with the account. To choose
what syncs with the account, touch Apps
Settings > Accounts & sync, touch your Google
account, and check things to sync. Please note that text
messages, call logs, and items stored on your phone will
not be restored. To restore your Google Play™ Store
apps, see “Manage & restore apps” on page 15.
we’re here to help
Crash recovery
In the unlikely event that your smartphone stops
responding to touches and key presses, try a forced
reboot—press and hold both the Power key and the
down volume key for up to 10 seconds.
Service & Repairs
Reset
If you have questions or need assistance, we're here to
help.
To reset your smartphone to factory settings and erase
Go to www.motorola.com/repair (United States) or
all the data on your smartphone, touch Apps
www.motorola.com/support (Canada), where you can
Settings > Privacy > Factory data reset > Reset 2012.05.29
select from a number of customer care options. You can
phone.
FCC DRAFT
also contact the Motorola Customer Support Center at
Warning: All data on your smartphone will be deleted.
1-800-734-5870 (United States), 1-888-390-6456 (TDD
(Nothing on the microSD memory card is deleted.)
United States for hearing impaired), or 1-800-461-4575
(Canada).
58
Safety, Regulatory & Legal
Important: Motorola recommends you always use Motorola-branded batteries and
chargers for quality assurance and safeguards. Motorola’s warranty does not cover
damage to the mobile device caused by non-Motorola batteries and/or chargers. To help you
identify authentic Motorola batteries from non-original or counterfeit batteries (that may not
have adequate safety protection), Motorola provides holograms on its batteries. You should
Battery Use & Safety
confirm that any battery you purchase has a “Motorola Original” hologram.
The following battery use and safety information applies to all Motorola mobile devices. If
If you see a message on your display such as Invalid Battery or
your mobile device uses a non-removable main battery (as stated in your product
Unable to Charge, take the following steps:
information), details related to handling and replacing your battery should be
• Remove the battery and inspect it to confirm that it has a “Motorola Original” hologram;
disregarded—the battery should only be replaced by a Motorola-approved service facility,
• If there is no hologram, the battery is not a Motorola battery;
and any attempt to remove or replace your battery may damage the product.
• If there is a hologram, replace the battery and try charging it again;
Important: Handle and store batteries properly to avoid injury or damage. Most
• If the message remains, contact a Motorola authorized service center.
battery safety issues arise from improper handling of batteries, and particularly from the
continued use of damaged batteries.
Warning: Use of a non-Motorola battery or charger may present a risk of fire, explosion,
leakage, or other hazard.
DON’Ts
• Don’t disassemble, crush, puncture, shred, or otherwise attempt to change the
Proper and safe battery disposal and recycling: Proper battery disposal is not only
form of your battery.
important for safety, it benefits the environment. You can recycle your used batteries in many
• Don’t use tools, sharp objects, or excessive force to insert or remove the battery
retail or service provider locations. Additional information on proper disposal and recycling
as this can damage the battery.
can be found at www.motorola.com/recycling
• Don’t let the mobile device or battery come in contact with liquids.* Liquids can
Disposal: Promptly dispose of used batteries in accordance with local
2012.05.29
get into the mobile device’s circuits, leading to corrosion.
regulations. Contact your local recycling center or national recycling organizations
FCC DRAFT
for more information on how to dispose of batteries.
• Don’t allow the battery to touch metal objects. If metal objects, such as jewelry, stay
in prolonged contact with the battery contact points, the battery could become very hot.
Warning: Never dispose of batteries in a fire because they may explode.
• Don’t place your mobile device or battery near a heat source.* High temperatures
can cause the battery to swell, leak, or malfunction.
Battery Charging
• Don’t dry a wet or damp battery with an appliance or heat source, such as a hair
Notes for charging your product’s battery:
dryer or microwave oven.
• During charging, keep your battery and charger near room temperature for efficient
DOs
battery charging.
• Do avoid leaving your mobile device in your car in high temperatures.*
• New batteries are not fully charged.
• Do avoid dropping the mobile device or battery.* Dropping these items, especially
• New batteries or batteries stored for a long time may take more time to charge.
on a hard surface, can potentially cause damage.*
• Motorola batteries and charging systems have circuitry that protects the battery from
• Do contact your service provider or Motorola if your mobile device or battery
damage from overcharging.
has been damaged in any of the ways listed here.
* Note: Always make sure that any battery, connector and compartment covers are closed
Third
Party Accessories
and secure to avoid direct exposure of the battery to any of these conditions, even if your
Use of third party accessories, including but not limited to batteries, chargers, headsets,
product information states that your mobile device can resist damage from these
covers, cases, screen protectors and memory cards, may impact your mobile device’s
conditions.
performance. In some circumstances, third party accessories can be dangerous and may void
Battery Use & Safety
032375o
Battery Charging
Safety, Regulatory & Legal
59
your mobile device’s warranty. For a list of Motorola accessories, visit
www.motorola.com/products
Driving Precautions
Caution About High Volume Usage
Warning: Exposure to loud noise from any source for extended periods of time may affect
your hearing. The louder the volume sound level, the less time is required before your hearing
could be affected. To protect your hearing:
• Limit the amount of time you use headsets or headphones at high volume.
• Avoid turning up the volume to block out noisy surroundings.
• Turn the volume down if you can’t hear people speaking near you.
If you experience hearing discomfort, including the sensation of pressure or fullness in your
ears, ringing in your ears, or muffled speech, you should stop listening to the device through
your headset or headphones and have your hearing checked.
For more information about hearing, see our website at
direct.motorola.com/hellomoto/nss/AcousticSafety.asp (in English only).
Responsible and safe driving is your primary responsibility when behind the wheel of a
vehicle. Using a mobile device or accessory for a call or other application while driving may
cause distraction, and may be prohibited or restricted in certain areas—always obey the
laws and regulations on the use of these products.
While driving, NEVER:
• Type, read, enter or review texts, emails, or any other written data.
• Surf the web.
• Input navigation information.
• Perform any other functions that divert your attention from driving.
While driving, ALWAYS:
Repetitive Motion
• Keep your eyes on the road.
When you repetitively perform actions such as pressing keys or entering finger-written
• Use a handsfree device if available or required by law in your area.
characters, you may experience occasional discomfort in your hands, arms, shoulders, neck,
• Enter destination information into a navigation device before driving.
or other parts of your body. If you continue to have discomfort during or after such use, stop
• Use voice activated features (such as voice dial) and speaking features (such as audible
use and see a physician.
directions), if available.
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• Obey all local laws and regulations for the use of mobile devices and accessories in the
Children
vehicle.
FCC DRAFT
• End your call or other task if you cannot concentrate on driving.
Keep your mobile device and its accessories away from small children. These
Remember to follow the “Smart Practices While Driving” at
products are not toys and may be hazardous to small children. For example:
www.motorola.com/callsmart (in English only).
• A choking hazard may exist for small, detachable parts.
• Improper use could result in loud sounds, possibly causing hearing injury.
Seizures, Blackouts & Eyestrain
• Improperly handled batteries could overheat and cause a burn.
Supervise access for older children. Similar to a computer, if an older child does use
To reduce eyestrain and avoid headaches, it is always a good idea to hold the screen a
your
mobile device, you may want to monitor their access to help prevent:
comfortable distance from your eyes, use in a well-lit area, and take frequent breaks.
• Exposure to inappropriate apps or content.
Some people may be susceptible to seizures or blackouts (even if they have never had one
• Improper use of apps or content.
before) when exposed to flashing lights or light patterns, such as when playing video games,
• Loss of data.
or watching videos with flashing-light effects.
Discontinue use and consult a physician if any of the following symptoms occur: seizures,
Glass Parts
blackout, convulsion, eye or muscle twitching, loss of awareness, or disorientation.
If you or someone in your family has experienced seizures or blackouts, please consult with
Some parts of your mobile device may be made of glass. This glass could break if the product
your physician before using an application that produces flashing-light effects on your
receives a substantial impact. If glass breaks, do not touch or attempt to remove. Stop using
mobile device.
your mobile device until the glass is replaced by a qualified service center.
60
Safety, Regulatory & Legal
Operational Warnings
Obey all posted signs when using mobile devices in public areas.
Potentially Explosive Areas
Potentially explosive areas are often, but not always, posted and can include blasting areas,
fueling stations, fueling areas (such as below decks on boats), fuel or chemical transfer or
storage facilities, or areas where the air contains chemicals or particles, such as grain dust,
or metal powders.
When you are in such an area, turn off your mobile device, and do not remove, install, or
charge batteries, unless it is a radio product type especially qualified for use in such areas
and certified as “Intrinsically Safe” (for example, Factory Mutual, CSA, or UL approved). In
such areas, sparks can occur and cause an explosion or fire.
Symbol Key
Your battery, charger, or mobile device may contain symbols, defined as follows:
Symbol
032374o
032376o
032375o
Definition
Symbol
Definition
For indoor use only.
Radio Frequency (RF) Energy
Exposure to RF Energy
Your mobile device contains a transmitter and receiver. When it is ON, it receives and
transmits RF energy. When you communicate with your mobile device, the system handling
your call controls the power level at which your mobile device transmits.
Your mobile device is designed to comply with local regulatory requirements in your country
concerning exposure of human beings to RF energy.
RF Energy Operational Precautions
For optimal mobile device performance, and to be sure that human exposure to RF energy
does not exceed the guidelines set forth in the relevant standards, always follow these
instructions and precautions:
2012.05.29
• When placing or receiving a phone call, hold your mobile device just like you would a
FCC DRAFT
landline phone.
Do not dispose of your battery or mobile device in a fire.
• If you wear the mobile device on your body, always place the mobile device in a
Motorola-supplied or approved accessory (e.g. clip, holder, holster, case or arm band). If
you do not use a body-worn accessory supplied or approved by Motorola, ensure that
Your battery or mobile device may require recycling in accordance with
whatever product is used is free of any metal and that it positions the mobile device at
local laws. Contact your local regulatory authorities for more
least 2.5 cm (1 inch) away from the body.
information.
• Using accessories not supplied or approved by Motorola may cause your mobile device to
exceed RF energy exposure guidelines. For a list of Motorola-supplied or approved
accessories, visit our website at: www.motorola.com.
Do not dispose of your battery or mobile device with your household
RF Energy Interference/Compatibility
waste. See “Recycling” for more information.
Nearly every electronic device is subject to RF energy interference from external sources if
inadequately shielded, designed, or otherwise configured for RF energy compatibility. In
some circumstances, your mobile device may cause interference with other devices.
Do not use tools.
Important safety information follows.
Safety, Regulatory & Legal
61
Follow Instructions to Avoid Interference Problems
Turn off your mobile device in any location where posted notices instruct you to do so, such
as hospitals or health care facilities.
In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your
mobile device offers an airplane mode or similar feature, consult airline staff about using it in
flight.
Medical Devices
If you have a medical device, including an implantable medical device such as a pacemaker
or defibrillator, consult your healthcare provider and the device manufacturer’s directions
before using this mobile device.
Persons with implantable medical devices should observe the following precautions:
• ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the
implantable medical device when the mobile device is turned ON.
• DO NOT carry the mobile device in the breast pocket.
• Use the ear opposite the implantable medical device to minimize the potential for
interference.
• Turn OFF the mobile device immediately if you have any reason to suspect that
interference is taking place.
Specific Absorption Rate (FCC & IC)
SAR (IEEE)
YOUR MOBILE DEVICE MEETS FCC AND IC LIMITS FOR
EXPOSURE TO RADIO WAVES.
Head SAR
Wi-Fi
1.41 W/kg
Body-worn SAR
LTE B4
1.52 W/kg
Safety, Regulatory & Legal
European Union Directives Conformance
Statement
The following CE compliance information is applicable to Motorola mobile devices that carry
one of the following CE marks:
EU Conformance
0168
0168
[Only Indoor Use Allowed In France
for Bluetooth and/or Wi-Fi]
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FCC DRAFT
Hereby, Motorola declares that this product is in compliance with:
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits
for exposure to radio waves (radio frequency electromagnetic fields) adopted by the Federal
Communications Commission (FCC) and Industry Canada (IC). These limits include a
substantial safety margin designed to assure the safety of all persons, regardless of age and
health.
The radio wave exposure guidelines use a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit for mobile devices is 1.6 W/kg.
Tests for SAR are conducted using standard operating positions with the device transmitting
at its highest certified power level in all tested frequency bands. The highest SAR values
under the FCC and IC guidelines for your device model are listed below:
62
During use, the actual SAR values for your device are usually well below the values stated.
This is because, for purposes of system efficiency and to minimize interference on the
network, the operating power of your mobile device is automatically decreased when full
power is not needed for the call. The lower the power output of the device, the lower its SAR
value.
If you are interested in further reducing your RF exposure then you can easily do so by limiting
your usage or simply using a hands-free kit to keep the device away from the head and body.
Additional information can be found at www.motorola.com/rfhealth.
• The essential requirements and other relevant provisions of Directive 1999/5/EC
• All other relevant EU Directives
For products that support Wi-Fi 802.11a (as defined in your product information): This device
is restricted to indoor use when operating in the 5.15 to 5.25 GHz (802.11a) Wi-Fi frequency
band.
The following gives an example of a typical Product Approval Number:
0168
Product
Approval
Number
You can view your product’s Declaration of Conformity (DoC) to Directive 1999/5/EC (to
R&TTE Directive) at www.motorola.com/rtte (in English only). To find your DoC, enter
the Product Approval Number from your product’s label in the “Search” bar on the website.
FCC Notice to Users
Industry Canada Notice to Users
This device complies with Industry Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) This device may not cause interference and (2)
This device must accept any interference, including interference that may cause undesired
operation of the device. See RSS-GEN 7.1.5. This Class B digital apparatus complies with
Canadian ICES-003.
Industry Canada Notice
The following statement applies to all products that bear the FCC logo and/or FCC
ID on the product label.
This equipment has been tested and found to comply with the limits for a Class B digital
Software Notices
device, pursuant to part 15 of the FCC Rules. See 47 CFR Sec. 15.105(b). These limits are
Warning against unlocking the bootloader or altering a product's operating system
designed to provide reasonable protection against harmful interference in a residential
software: Motorola strongly recommends against altering a product's operating system,
installation. This equipment generates, uses and can radiate radio frequency energy and, if
which includes unlocking the bootloader, rooting a device or running any operating software
not installed and used in accordance with the instructions, may cause harmful interference to
other
than the approved versions issued by Motorola and its partners. Such alterations may
radio communications. However, there is no guarantee that interference will not occur in a
permanently damage your product, cause your product to be unsafe and/or cause your
particular installation. If this equipment does cause harmful interference to radio or
product to malfunction. In such cases, neither the product nor any damage resulting
television reception, which can be determined by turning the equipment off and on, the user
therefrom will be covered by warranty.
is encouraged to try to correct the interference by one or more of the following measures:
Important FCC information: You must not make or enable any changes to the product that
• Reorient or relocate the receiving antenna.
will impact its FCC grant of equipment authorization. The FCC grant is based on the product's
• Increase the separation between the equipment and the receiver.
emission, modulation, and transmission characteristics, including: power levels, operating
• Connect the equipment to an outlet on a circuit different from that to which the receiver is
frequencies and bandwidths, SAR levels, duty-cycle, transmission modes (e.g., CDMA, GSM),
2012.05.29
connected.
and intended method of using the product (e.g., how the product is held or used in proximity
• Consult the dealer or an experienced radio/TV technician for help.
FCC DRAFT
to the body). A change to any of these factors will invalidate the FCC grant. It is illegal to
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
operate a transmitting product without a valid grant.
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
Location Services
See 47 CFR Sec. 15.19(a)(3).
The following information is applicable to Motorola mobile devices that provide location
Motorola has not approved any changes or modifications to this device by the user. Any
based functionality. Location sources can include GPS, AGPS and Wi-Fi.
changes or modifications could void the user’s authority to operate the equipment. See 47
Your mobile device can use Global Positioning System (GPS) signals for location-based
CFR Sec. 15.21.
applications. GPS uses satellites controlled by the U.S. government that are subject to
For products that support Wi-Fi 802.11a (as defined in product information): In the United
changes implemented in accordance with the Department of Defense policy and the Federal
States, do not use your device outdoors while connected to an 802.11a Wi-Fi network. The
Radio Navigation Plan. These changes may affect the performance of location technology on
FCC prohibits such outdoor use since frequencies 5.15-5.25 GHz can cause interference with
your mobile device.
Mobile Satellite Services (MSS). Public Wi-Fi access points in this range are optimized for
Your mobile device can also use Assisted Global Positioning System (AGPS), which obtains
indoor use.
information from the cellular network to improve GPS performance. AGPS uses your wireless
service provider's network and therefore airtime, data charges, and/or additional charges
may apply in accordance with your service plan. Contact your wireless service provider
for details.
FCC Notice
Software Copyright Notice
GPS & AGPS
Safety, Regulatory & Legal
63
Your mobile device can also use Wi-Fi signals to determine your approximate location, using
information from known and available Wi-Fi networks.
Privacy & Data Security
Motorola understands that privacy and data security are important to everyone. Because
some features of your mobile device may affect your privacy or data security, please follow
these recommendations to enhance protection of your information:
• Monitor access—Keep your mobile device with you and do not leave it where others
may have unmonitored access. Use your device’s security and lock features, where
available.
• Keep software up to date—If Motorola or a software/application vendor releases a
patch or software fix for your mobile device that updates the device’s security, install it as
soon as possible.
• Secure Personal Information—Your mobile device can store personal information in
various locations including your SIM card, memory card, and phone memory. Be sure to
Emergency Calls
remove or clear all personal information before you recycle, return, or give away your
When you make an emergency call, the cellular network may activate the AGPS technology
device. You can also backup your personal data to transfer to a new device.
in your mobile device to tell the emergency responders your approximate location.
Note: For information on how to backup or wipe data from your mobile device, go to
AGPS has limitations and might not work in your area. Therefore:
www.motorola.com/support
• Always tell the emergency responder your location to the best of your ability; and
• Online accounts—Some mobile devices provide a Motorola online account (such as
• Remain on the phone for as long as the emergency responder instructs you.
MOTOBLUR). Go to your account for information on how to manage the account, and how
2012.05.29 to use security features such as remote wipe and device location (where available).
Navigation
• Applications and updates—Choose your apps and updates carefully, and install from
FCC DRAFT
trusted sources only. Some apps can impact your phone’s performance and/or have
The following information is applicable to Motorola mobile devices that provide navigation
access to private information including account details, call data, location details and
features.
network resources.
When using navigation features, note that mapping information, directions and other
navigational data may contain inaccurate or incomplete data. In some countries, complete
• Wireless—For mobile devices with Wi-Fi features, only connect to trusted Wi-Fi
information may not be available. Therefore, you should visually confirm that the navigational
networks. Also, when using your device as a hotspot (where available) use network
instructions are consistent with what you see. All drivers should pay attention to road
security. These precautions will help prevent unauthorized access to your device.
conditions, closures, traffic, and all other factors that may impact driving. Always obey
• Location-based information—Mobile devices enabled with location based
posted road signs.
technologies such as GPS, AGPS or Wi-Fi, can transmit location-based information. See
“Location Services” for more details.
• Other information your device may transmit—Your device may also transmit testing
and other diagnostic (including location-based) information, and other non-personal
information to Motorola or other third-party servers. This information is used to help
improve products and services offered by Motorola.
If you have further questions regarding how the use of your mobile device may impact your
privacy or data security, please contact Motorola at privacy@motorola.com, or contact
your service provider.
Your Location
Location-based information includes information that can be used to determine the
approximate location of a mobile device. Mobile devices which are connected to a wireless
network transmit location-based information. Devices enabled with location technology also
transmit location-based information. Additionally, if you use applications that require
location-based information (e.g. driving directions), such applications transmit location-based
information. This location-based information may be shared with third parties, including your
wireless service provider, applications providers, Motorola, and other third parties providing
services.
Navigation
64
Safety, Regulatory & Legal
Privacy & Data Security
Use & Care
Recycling
To care for your Motorola mobile device, please observe the following:
Recycling
Use & Care
liquids
Don’t expose your mobile device to water, rain, extreme humidity, sweat, or
other liquids.
drying
Don’t try to dry your mobile device using a microwave oven, conventional oven,
or dryer, as this may damage the mobile device.
extreme heat or cold
Don’t store or use your mobile device in temperatures below -10°C (14°F) or
above 60°C (140°F). Don’t recharge your mobile device in temperatures below
0°C (32°F) or above 45°C (113°F).
Mobile Devices & Accessories
Please do not dispose of mobile devices or electrical accessories (such as
chargers, headsets, or batteries) with your household waste, or in a fire. These
items should be disposed of in accordance with the national collection and
recycling schemes operated by your local or regional authority. Alternatively, you
may return unwanted mobile devices and electrical accessories to any Motorola Approved
Service Center in your region. Details of Motorola approved national recycling schemes, and
further information on Motorola recycling activities can be found at:
www.motorola.com/recycling
Packaging & Product Guides
Product packaging and product guides should only be disposed of in accordance with national
collection and recycling requirements. Please contact your regional authorities for more
details.
California Perchlorate Label
dust and dirt
Some mobile phones use an internal, permanent backup battery on the printed circuit board
Don’t expose your mobile device to dust, dirt, sand, food, or other inappropriate
2012.05.29
that may contain very small amounts of perchlorate. In such cases, California law requires
materials.
the following label:
FCC DRAFT
Perchlorate Material – special handling may apply when the battery is recycled or disposed
cleaning
of. See www.dtsc.ca.gov/hazardouswaste/perchlorate (in English only).
To clean your mobile device, use only a dry soft cloth. Don’t use alcohol or other
There
is no special handling required by consumers.
cleaning solutions.
Perchlorate Label
shock and vibration
Don’t drop your mobile device.
Hearing Aid Compatibility with Mobile
Phones
Some Motorola phones are measured for compatibility with hearing aids. If the box for your
particular model has “Rated for Hearing Aids” printed on it, the following explanation
applies.
When some mobile phones are used near some hearing devices (hearing aids and cochlear
implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are
more immune than others to this interference noise, and phones also vary in the amount of
interference they generate.
The wireless telephone industry has developed ratings for some of their mobile phones, to
assist hearing device users in finding phones that may be compatible with their hearing
Hearing Aid Compatibility
protection
To help protect your mobile device, always make sure that any battery,
connector and compartment covers are closed and secure.
Troubleshooting
65
non-exclusive, royalty-free license to use that arises by operation of law in the sale of
devices. Not all phones have been rated. Phones that are rated have the rating on their box or
a product.
a label on the box. To maintain the published Hearing Aid Compatibility (HAC) rating for this
mobile phone, use only the original equipment battery model.
Content Copyright
This phone has been tested and rated for use with hearing aids for some of the wireless
technologies that it uses. However, there may be some newer wireless technologies used in
The unauthorized copying of copyrighted materials is contrary to the provisions of the
this phone that have not been tested yet for use with hearing aids. It is important to try the
Copyright Laws of the United States and other countries. This device is intended solely for
different features of this phone thoroughly and in different locations, using your hearing aid
copying non-copyrighted materials, materials in which you own the copyright, or materials
or cochlear implant, to determine if you hear any interfering noise. Contact your service
which you are authorized or legally permitted to copy. If you are uncertain about your right to
provider or Motorola for information on hearing aid compatibility. If you have questions about
copy any material, please contact your legal advisor.
return or exchange policies, contact your service provider or phone retailer.
The ratings are not guarantees. Results will vary depending on the user’s hearing device and
Open Source Software Information
hearing loss. If your hearing device happens to be vulnerable to interference, you may not be
For instructions on how to obtain a copy of any source code being made publicly available by
able to use a rated phone successfully. Trying out the phone with your hearing device is the
Motorola related to software used in this Motorola mobile device, you may send your request
best way to evaluate it for your personal needs.
in writing to the address below. Please make sure that the request includes the model
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less
number and the software version number.
interference to hearing devices than phones that are not labeled. M4 is the better/higher of
MOTOROLA MOBILITY, INC.
the two ratings.
OSS Management
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable
600 North US Hwy 45
with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones. T4
Libertyville, IL 60048
is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in2012.05.29
USA
them.)
FCC DRAFT
The Motorola website opensource.motorola.com (in English only) also contains
Hearing devices may also be measured for immunity to this type of interference. Your hearing
information regarding Motorola's use of open source.
device manufacturer or hearing health professional may help you find results for your hearing
Motorola has created the opensource.motorola.com website to serve as a portal for
device. The more immune your hearing aid is, the less likely you are to experience
interaction with the software community-at-large.
interference noise from mobile phones.
To view additional information regarding licenses, acknowledgments and required copyright
notices for open source packages used in this Motorola mobile device, please
Software Copyright
press Menu Key > Settings > About phone > Legal information
Motorola products may include copyrighted Motorola and third-party software stored in
> Open source licenses. In addition, this Motorola device may include self-contained
semiconductor memories or other media. Laws in the United States and other countries
applications that present supplemental notices for open source packages used in those
preserve for Motorola and third-party software providers certain exclusive rights for
applications.
copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted
software. Accordingly, any copyrighted software contained in Motorola products may not be
Export Law Assurances
modified, reverse-engineered, distributed, or reproduced in any manner to the extent allowed
This product is controlled under the export regulations of the United States of America and
by law. Furthermore, the purchase of Motorola products shall not be deemed to grant either
Canada. The Governments of the United States of America and Canada may restrict the
directly or by implication, estoppel, or otherwise, any license under the copyrights, patents,
exportation or re-exportation of this product to certain destinations. For further information
or patent applications of Motorola or any third-party software provider, except for the normal,
contact the U.S. Department of Commerce or the Canadian Department of Foreign Affairs and
International Trade.
Content Copyright
OSS Information
Software Copyright Notice
Export Law
66
Troubleshooting
Product Registration
Online Product Registration:
www.motorola.com/us/productregistration (in English only)
Product registration is an important step toward enjoying your new Motorola product.
Registering permits us to contact you for product or software updates and allows you to
subscribe to updates on new products or special promotions. Registration is not required for
warranty coverage.
Please retain your original dated sales receipt for your records. For warranty service of your
Motorola product you will need to provide a copy of your dated sales receipt to confirm
warranty status.
Thank you for choosing a Motorola product.
Registration
Service & Repairs
description of the problem; (c) the name of your service provider, if applicable; (d) your
address and telephone number. In the event the Product is not covered by the Motorola
Limited Warranty, Motorola will inform the consumer of the availability, price and other
conditions applicable to the repair of the Product.
To obtain service or other information, please access and review the online
Customer Support section of Motorola's consumer website at www.motorola.com.
Motorola Mobility Inc. Limited Global
Warranty Mobile Phones
Note: This Limited Warranty is not applicable in Quebec, Canada.
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR
COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED
WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY
SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
Warranty
If you have questions or need assistance, we're here to help.
Go to www.motorola.com/repair (United States) or
www.motorola.com/support (Canada), where you can select from a number of
Who is Covered?
customer care options. You can also contact the Motorola Customer Support Center at
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not
1-800-734-5870 (United States), 1-888-390-6456 (TTY/TDD United States for hearing
transferable.
impaired), or 1-800-461-4575 (Canada).
2012.05.29
How to Obtain Service or Other Information
What Does this Limited Warranty Cover?
FCC DRAFT
1. Please access and review the online Customer Support section of Motorola's consumer
website prior to requesting warranty service.
2. If the Product is still not functioning properly after making use of this resource, please
contact the Warrantor listed at the Motorola website or the contact information for the
corresponding location.
3. A representative of Motorola, or of a Motorola Authorized Repair Center, will help
determine whether your Product requires service. You may be required to download, or
otherwise obtain and accept software updates from Motorola or a Motorola Authorized
Repair Center. You are responsible for any applicable carrier service fees incurred while
obtaining the required downloads. Complying with the warranty process, repair
instructions and accepting such software updates is required in order to receive additional
warranty support.
4. If the software update does not fix the problem, you will receive instructions on how to
ship the Product to a Motorola Authorized Repair Center or other entity.
5. To obtain warranty service, as permitted by applicable law, you are required to include: (a)
a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written
Motorola Mobility Inc. or its subsidiaries' warranty obligations are limited to the terms and
conditions set forth herein. Subject to the exclusions contained below, Motorola Mobility Inc
or its subsidiaries ("Motorola") warrant this Mobile Phone, and any in-box accessories which
accompany such Mobile Phone ("Product") against defects in materials and workmanship,
under normal consumer use, for a period of ONE (1) YEAR from the date of retail purchase by
the original end-user purchaser, or the period of time required by the laws of the country
where the Product is purchased, whichever is longer ("Warranty Period").
Repairs made under this Limited Warranty are covered for the balance of the original
Warranty Period, or 90 days from the date of service, whichever is longer. Any upgrade to the
original product will be covered only for the duration of the original Warranty Period.
This Limited Warranty is only available in the country where the Product was purchased.
Motorola may provide service outside the country of purchase, to the extent that it is possible
and under the terms and conditions of the country of purchase.
This Limited Warranty applies only to new Products which are a) manufactured by or for
Motorola as identified by the "Motorola" trademark, trade name, or logo legally affixed to
Troubleshooting
67
extent the damage was not caused by incorrectly securing the phone's protective elements or
subjecting the Product to conditions beyond its stated specifications or limits); (iii) use of the
Products for commercial rental purposes; or (iv) external causes or acts which are not the
What Will Motorola Do?
fault of Motorola, including but not limited to flood, fire, earthquake, tornado or other acts of
If a covered defect or damage arises and a valid warranty claim is received within the
God, are excluded from coverage.
applicable Warranty Period, Motorola, at its sole option, unless otherwise required by
(e) Unauthorized Service or Modification. Defects or damage resulting from service,
applicable law, will either (1) repair, at no charge, the defect or damage using new, used or
testing, adjustment, installation, maintenance, alteration, or modification in any way,
reconditioned/refurbished functionally equivalent replacement parts; or (2) exchange the
including but not limited to tampering with or altering the software, by someone other than
Product with a replacement Product that is new or which has been reconditioned/refurbished
Motorola, or its authorized service centers, are excluded from coverage. Notwithstanding the
or otherwise remanufactured from new or used parts and is functionally equivalent to the
foregoing, any Product which has had its bootloader unlocked, or whose operating system
original Product; or (3) refund the purchase price of any Products covered by the terms and
has been altered, including any failed attempts to unlock the bootloader or alter such
conditions of this Limited Warranty.
operating system, is not covered by this warranty, regardless of whether such modifications
Products, parts and supporting documentation provided to Motorola as part of the warranty
are authorized, approved, or otherwise sanctioned by Motorola.
process, shall become the property of Motorola, and may not be returned. When a
(f) A product or part that has been modified in any manner without the written
replacement or refund is given, the Product for which the replacement or refund is provided
permission of Motorola. Products that have been altered in any manner so as to prevent
must be returned to Motorola and shall become the property of Motorola.
Motorola from determining whether such Products are covered under the terms of this
Limited Warranty are excluded from coverage. The forgoing shall include but not be limited to
Exclusions (Products and Accessories)
(i) serial numbers, date tags or other manufacturer coding that has been removed, altered or
This warranty does not apply to:
obliterated; (ii) mismatched or duplicated serial numbers; or (iii) broken seals or other
(a) Consumable parts, such as batteries or protective coatings designed to diminish over
2012.05.29
evidence of tampering. Do not open the Product or attempt to repair the Product yourself;
time unless failure has occurred due to a defect in materials or workmanship. As with all
such conduct may cause damage that is not covered by this warranty.
batteries, the maximum capacity of the battery will decrease with time and use; this is notFCC
a DRAFT
(g) Normal wear and tear or otherwise due to the normal aging of the Product.
defect. Only defective batteries and batteries that leak are covered by this warranty.
(h)
Defects, damages, or the failure of the Product due to any communication
(b) Cosmetic damage, including but not limited to scratches, dents, cracks or other
service
or network you subscribe to or use with the Products.
cosmetic damage.
(i) All software, including operating system software, third-party software,
(c) Damage caused by use with non-Motorola products. Defects or damage that result
applications, and all other software of any kind. Software distributed by Motorola is
from the use of non-Motorola branded or certified Products, accessories or other peripheral
provided "AS-IS" and "AS AVAILABLE," "WITH ALL FAULTS" and without a warranty of any
equipment, including without limitation housings, parts, or software, are excluded from
kind.
The Limited Warranty does not apply to any non-Motorola product or any software,
coverage.
even if packaged or sold with the Motorola hardware, unless otherwise required by
(d) Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or
applicable local law.
other external causes; including but not limited to: (i) improper usage or operation (e.g.
(j) Products that have been refurbished, reconditioned, or remanufactured, except for
operating the Product outside their permitted or intended uses as defined by Motorola,
Products repaired or replaced pursuant to the terms of this Limited Warranty.
including but not limited to as set forth by Motorola in the Products' User Manual, Quick Start
If damage is outside the scope of warranty coverage, repair services may be available, but all
Guide, Online Tutorials, and other documentation), improper storage (e.g. subjecting the
costs associated with such out of warranty repair will be your responsibility.
Product to extreme temperatures), abuse or neglect (e.g. broken/bent/missing
clips/fasteners/connectors); impact damage (e.g. dropping the Product) (ii) contact with
liquids, water, rain, extreme humidity, heavy perspiration or other moisture; sand, food, dirt or
similar substances (except for Products sold as resistant to such substances, but only to the
them; b) purchased by consumers from an authorized reseller or distributor of Motorola
Products; and c) accompanied by this written Limited Warranty.
68
Troubleshooting
What Other Limitations are There?
PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH
THE ABILITY OR INABILITY TO USE THE PRODUCTS.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY AND THE
•
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF
REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR LIMITATION ON
WARRANTIES AND REMEDIES, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR
THE LENGTH OF AN IMPLIED WARRANTY, OR THE LIMITATION OR EXCLUSION OF
IMPLIED. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR ANY
DAMAGES FOR PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE
SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS, INCLUDING EMPLOYEES AND
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS,
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM
INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS OF THIS
STATE OR JURISDICTION.
LIMITED WARRANTY.
• DATA BACKUP: ALL INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS,
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY
INCLUDING
BUT NOT LIMITED TO PERSONAL CONTACTS, ADDRESS BOOKS, PICTURES,
DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING,
MUSIC AND GAMES WILL BE ERASED DURING THE REPAIR PROCESS, AND CAN NOT BE
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
REINSTALLED BY MOTOROLA. TO AVOID LOSING SUCH INFORMATION, DATA,
PARTICULAR PURPOSE, NONINFRINGEMENT AND ALL WARRANTIES AGAINST HIDDEN
SOFTWARE OR OTHER APPLICATIONS PLEASE CREATE A BACK UP BEFORE YOU DELIVER
OR LATENT DEFECTS. WHERE SUCH STATUTORY OR IMPLIED WARRANTIES CANNOT
YOUR PRODUCT FOR WARRANTY SERVICE, REMOVE ANY CONFIDENTIAL, PROPRIETARY
LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH
OR PERSONAL INFORMATION AND DISABLE ANY SECURITY PASSWORDS. YOU WILL BE
WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS
RESPONSIBLE FOR REINSTALLING ALL SUCH INFORMATION, DATA, SOFTWARE, OTHER
LIMITED WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR,
APPLICATIONS AND PASSWORDS. MOTOROLA AND/OR ITS AUTHORIZED SERVICE
REPLACEMENT, OR REFUND AS DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION
CENTERS ARE NOT RESPONSIBLE FOR THE LOSS OR MISUSE OF ANY DATA, FILES,
SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER.
2012.05.29
CONTENT, APPLICATIONS AND PROGRAMS WHEN THE PRODUCT IS DELIVERED FOR
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA DOES NOT WARRANT
WARRANTY SERVICE. YOUR PRODUCT OR A REPLACEMENT PRODUCT WILL BE
THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS FCC DRAFT
RETURNED TO YOU AS YOUR PRODUCT WAS CONFIGURED WHEN ORIGINALLY
LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION
PURCHASED, SUBJECT TO APPLICABLE SOFTWARE UPDATES. MOTOROLA MAY
WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES, BE
INSTALL OPERATING SYSTEM SOFTWARE UPDATES AS PART OF WARRANTY SERVICE
UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR LOSS OF, ANY
THAT MAY PREVENT THE PRODUCT FROM REVERTING TO AN EARLIER VERSION OF THE
INFORMATION, DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR THAT
OPERATING SYSTEM SOFTWARE. THIRD PARTY APPLICATIONS INSTALLED ON THE
DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED.
PRODUCT MAY NOT BE COMPATIBLE OR WORK WITH THE PRODUCT AS A RESULT OF
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MOTOROLA BE
THE OPERATING SYSTEM SOFTWARE UPDATE. MOTOROLA AND ITS AUTHORIZED
LIABLE, WHETHER IN CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING
SERVICE CENTERS ARE NOT RESPONSIBLE FOR THE LOSS OF, OR INABILITY TO USE,
NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS,
SUCH INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS.
OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY
•
WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING A
KIND, OR LOSS OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS
PRODUCT'S
OPERATING SYSTEM SOFTWARE: MOTOROLA STRONGLY
INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION;
RECOMMENDS AGAINST ALTERING A PRODUCT'S OPERATING SYSTEM, WHICH
LOSS OF, DAMAGE TO, OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR
INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A DEVICE OR RUNNING ANY
APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING,
OPERATING SOFTWARE OTHER THAN THE APPROVED VERSIONS ISSUED BY
PROGRAMMING, OR REPRODUCING ANY INFORMATION, DATA, SOFTWARE OR
MOTOROLA AND ITS PARTNERS. SUCH ALTERATIONS MAY PERMANENTLY DAMAGE
APPLICATIONS STORED ON OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE
YOUR PRODUCT, CAUSE YOUR PRODUCT TO BE UNSAFE AND/OR CAUSE YOUR
TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON THE
Troubleshooting
69
PRODUCT TO MALFUNCTION. IN SUCH CASES, NEITHER THE PRODUCT NOR ANY
DAMAGE RESULTING THEREFROM WILL BE COVERED BY THIS WARRANTY.
• IMPORTANT FCC INFORMATION: YOU MUST NOT MAKE OR ENABLE ANY CHANGES
TO THE PRODUCT THAT WILL IMPACT ITS FCC GRANT OF EQUIPMENT AUTHORIZATION.
THE FCC GRANT IS BASED ON THE PRODUCT'S EMISSION, MODULATION, AND
TRANSMISSION CHARACTERISTICS, INCLUDING: POWER LEVELS, OPERATING
FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE, TRANSMISSION MODES
(E.G., CDMA, GSM), AND INTENDED METHOD OF USING THE PRODUCT (E.G., HOW THE
PRODUCT IS HELD OR USED IN PROXIMITY TO THE BODY). A CHANGE TO ANY OF THESE
FACTORS WILL INVALIDATE THE FCC GRANT. IT IS ILLEGAL TO OPERATE A
TRANSMITTING PRODUCT WITHOUT A VALID GRANT.
Copyright & Trademarks
Motorola Mobility, Inc.
Consumer Advocacy Office
600 N US Hwy 45
Libertyville, IL 60048
www.motorola.com
Note: Do not ship your product to the above address. If you need to return your product for
repairs, replacement, or warranty service, please contact the Motorola Customer Support
Center at:
1-800-734-5870 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain features, services and applications are network dependent and may not be available
in all areas; additional terms, conditions and/or charges may apply. Contact your service
provider for details.
All features, functionality, and other product specifications, as well as the information
contained in this guide, are based upon the latest available information and believed to be
accurate at the time of printing. Motorola reserves the right to change or modify any
information or specifications without notice or obligation.
2012.05.29
Note: The images in this guide are examples only.
FCC DRAFT
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola
Trademark Holdings, LLC. DROID is a trademark of Lucasfilm Ltd. and its related companies.
Used under license. LTE is a trademark of ETSI. Google, the Google logo, Google Maps,
Google Talk, Google Latitude, Gmail, YouTube, Picasa, Google Books, Google Docs, Google
Goggles, Google Finance, Google Places, Google Maps Navigation Beta, Google Calendar,
Android and Google Play are trademarks of Google, Inc. All other product or service names
are the property of their respective owners.
© 2012 Motorola Mobility, Inc. All rights reserved.
Caution: Motorola does not take responsibility for changes/modification to the transceiver.
Product ID: DROID RAZR HD (Model XT926)
Manual Number: 68016987001-A
70
Troubleshooting

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