Motorola Solutions 89FT4868 MoC Service Prompter User Manual MOC 09R83 O
Motorola Solutions, Inc. MoC Service Prompter MOC 09R83 O
users manual
Motorola NAMETM Series
Installation and Programming Instructions
MOC4600i
MOC4603i
*6880309R83*
6880309R83-O
021024a.eps
PRELIMINARY DRAFT MANUAL
Motorola OnCallTM Series
Motorola NAMETM Series
Installation and Programming Instructions
MOC4600i
MOC4603i
6880309R83-O
2
Computer Software Copyrights
The Motorola products described in this manual may include copyrighted Motorola computer programs
stored in semiconductor memories or other media. Laws in the United States and other countries
preserve for Motorola certain exclusive rights for copyrighted computer programs, including, but not
limited to, the exclusive right to copy or reproduce in any form the copyrighted computer program.
Accordingly, any copyrighted Motorola computer programs contained in the Motorola products described
in this manual may not be copied, reproduced, modified, reverse-engineered, or distributed in any
manner without the express written permission of Motorola. Furthermore, the purchase of Motorola
products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license
under the copyrights, patents or patent applications of Motorola, except for the normal non-exclusive
license to use that arises by operation of law in the sale of a product.
Document Copyrights
No duplication or distribution of this document or any portion thereof shall take place without the express
written permission of Motorola. No part of this manual may be reproduced, distributed, or transmitted in
any form or by any means, electronic or mechanical, for any purpose without the express written
permission of Motorola.
Disclaimer
The information in this document is carefully examined, and is believed to be entirely reliable. However,
no responsibility is assumed for inaccuracies. Furthermore, Motorola reserves the right to make changes
to any products herein to improve readability, function, or design. Motorola does not assume any liability
arising out of the applications or use of any product or circuit described herein; nor does it cover any
license under its patent rights nor the rights of others.
Trademarks
MOTOROLA and the Stylized M logo are registered in the US Patent & Trademark Office. All other
product or service names are the property of their respective owners.
© Motorola, Inc. 2004.
QRC
Contents
1
Contents
Introduction . . . . . . . . . . . . . . . . . . . . .2
FCC Licensing Information . . . . . . . . .3
Product Safety and RF Exposure
Compliance . . . . . . . . . . . . . . . . . . . .5
Getting to Know your MOC . . . . . . . .10
Using the MOC . . . . . . . . . . . . . . . . . .11
Activation . . . . . . . . . . . . . . . . . . . . . . .11
Deactivation . . . . . . . . . . . . . . . . . . . . .11
Installation and Programming . . . . . .12
Installing the Batteries . . . . . . . . . . . . .12
Installing the Service Button Label . . . 13
Programming . . . . . . . . . . . . . . . . . . . . 14
Reassembling the MOC . . . . . . . . . . . . 24
Wall Mounting . . . . . . . . . . . . . . . . . . . 25
MOC Factory Defaults . . . . . . . . . . . . 26
External Monitor (Optional) . . . . . . . . 27
External Contact Definitions . . . . . . . . . 27
Wiring Recommendations . . . . . . . . . . 28
Wiring Instructions . . . . . . . . . . . . . . . . 28
Limited Warranty . . . . . . . . . . . . . . . . 30
Introduction
2
Introduction
Thank you for purchasing the Motorola NAME™.
The Motorola NAME™ Series is a product of Motorola’s 70-plus years of
experience as a world leader in the designing and manufacturing of
communications equipment.
The NAME™ Series products, in combination with Motorola professional two-way
radios, are a perfect cost-effective communications solution for all of today’s fast-
paced industries.
Product registration is an important step. Registering helps us facilitate warranty
service and permits us to contact you should your Motorola product require an
update or other service.
To register your product on-line, visit
www.motorola.com/warranty/radios
.
Please retain your original dated sales receipt for your records. For warranty
service of your Motorola product, you will need to provide a copy of your dated
sales receipt to confirm warranty status. Registration is not required for warranty
coverage.
Note: Please be sure to save these installation and programming instructions
for future reference.
FCC Licensing Information
3
FCC Licensing Information
The Motorola OnCall (MOC) units operate on radio frequencies that are regulated
by the Federal Communications Commission (FCC). In order to transmit on these
frequencies, you are required to have a license issued by the FCC.
Application is made available on FCC Form 601 and Schedules D, H, and
Remittance Form 159.
To obtain these FCC forms please request document 000601 which includes all
forms and instructions. If you wish to have the document faxed, mailed or have
questions, please use the following contact information.
Faxed: Contact the Fax-On-Demand system at:1-202-418-0177
Mailed: Call the FCC forms hotline at:1-800-418-FORM
1-800-418-3676
Questions regarding FCC license:
Contact the FCC at:1-888-CALL-FCC
1-888-225-5322
Or: http://www.fcc.gov
Before filling out your application, you must decide which frequency(ies) you can
operate on. For questions on determining your radio frequency, please call
Motorola Product Services at: 1-800-448-6686.
Changes or modifications not expressly approved by Motorola may void the
user’s authority granted by the FCC to operate this device and should not be
FCC Licensing Information
4
made. To comply with FCC requirements, transmitter adjustments should be
made only by or under the supervision of a person certified as technically qualified
to perform transmitter maintenance and repairs in the private land mobile and
fixed services as certified by an organization representative of the user of those
services.
Replacement of any transmitter component (crystal, semiconductor, etc.) not
authorized by the FCC equipment authorization for this radio could violate FCC
rules.
Note: Use of this unit outside the country where it was intended to be
distributed is subject to government regulations and may be prohibited.
Product Safety and RF Exposure Compliance
5
Product Safety and RF Exposure Compliance
The information provided in this document supersedes the general safety
information contained in user guides published prior to February 2002.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
RF Operational Characteristics
This device contains a transmitter. When it is ON, it transmits radio frequency
(RF) energy. The MOC operates in the frequency range of 460–470 MHz. When
you communicate, the output power level default is 0.5 W, but the MOC has the
capability of being powered up to 0.75 W or powered down to 0.25 W.
Exposure Frequency
Your Motorola unit is designed to comply with the following national and
international standards and guidelines regarding exposure of human beings to
radio frequency electromagnetic energy:
• United States Federal Communications Commission, Code of Federal
Regulations; 47 CFR part 2 sub-part J
• American National Standards Institute (ANSI) / Institute of Electrical and
Electronic Engineers (IEEE) C95. 1-1992
• Institute of Electrical and Electronic Engineers (IEEE) C95.1-1999 Edition
Product Safety and RF Exposure Compliance
6
• International Commission on Non-Ionizing Radiation Protection (ICNIRP)
1998
• Ministry of Health (Canada) Safety Code 6. Limits of Human Exposure to
Radio Frequency Electromagnetic Fields in the Frequency Range from 3 kHz
to 300 GHz, 1999
• Australian Communications Authority Radiocommunications
(Electromagnetic Radiation - Human Exposure) Standard 2003
• ANATEL ANNEX to Resolution No. 303 of July 2, 2002: “Regulation of
limitation of exposure to electrical, magnetic and electromagnetic fields in the
radio frequency range between 9 KHz and 300 GHz” and “Attachment to
resolution #303 from July 2, 2002”
To assure optimal radio performance and make sure human exposure to radio
frequency electromagnetic energy is within the guidelines set forth in the above
standards, always adhere to the following procedures:
Device Operation and EME Exposure
Antenna Care
Use only the supplied fixed antenna. Unauthorized antennas, modifications, or
attachments could damage the device and may violate FCC regulations.
Product Safety and RF Exposure Compliance
7
Device Operation
Mount the device in a vertical position. The recommended mounting height is 48
inches from the floor. When recording your messages on the MOC, the
recommended distance from the device to the lips is two to three inches (5.0 to
7.5 cm). Not performing this accurately may result in audio distortion.
Electromagnetic Interference/Compatibility
Note: Nearly every electronic device is susceptible to electromagnetic
interference (EMI) if inadequately shielded, designed or otherwise
configured for electromagnetic compatibility.
Facilities
To avoid electromagnetic interference and/or compatibility conflicts, do not use
this device where posted notices instruct you not to do so. Hospitals or healthcare
facilities may be using equipment that is sensitive to external RF energy.
Product Safety and RF Exposure Compliance
8
Potentially Explosive Atmospheres
Do not remove, install, or charge batteries in a potentially explosive atmosphere.
Sparks in a potentially explosive atmosphere can cause an explosion or fire
resulting in bodily injury or even death.
The areas with potentially explosive atmospheres referred to above include
fueling areas such as below decks on boats, fuel or chemical transfer or storage
facilities, areas where the air contains chemicals or particles, such as grain, dust
or metal powders, and any other area where you would normally be advised to
turn off your vehicle engine. Areas with potentially explosive atmospheres are
often but not always posted.
Product Safety and RF Exposure Compliance
9
Operational Cautions
Antennas
Do not use any device that has a damaged antenna. If a damaged antenna comes
into contact with your skin, a minor burn can result.
Batteries
All batteries can cause property damage and/or bodily injury such as burns if a
conductive material such as jewelry, keys, or beaded chains touch exposed
terminals. The conductive material may complete an electrical circuit (short
circuit) and become quite hot. Exercise care in handling any charged battery,
particularly when placing it inside a pocket, purse, or other container with metal
objects.
Getting to Know your MOC
10
Getting to Know your MOC
MOC graphic in process
Using the MOC
11
Using the MOC
Activation
When the service button on the front of the MOC is pressed by a customer, the
unit “wakes up” and sends a pre-recorded message to staff members carrying
portable two-way radios that are on the same frequency and code.
The flashing green LED on the front of the MOC indicates to the customer that the
device has been activated, and the message has been sent.
Depending upon the programming of the unit, the transmitted message may also
be audible at the MOC.
The message is repeated for a preset number of times or until it is deactivated.
Deactivation
Once a staff member responds to the customer, the staff member can deactivate
the message by pressing and holding the service button for three seconds.
Installation and Programming
12
Installation and Programming
Installing the Batteries
1. Locate the turn key opening, between the speaker and the audio port on the
bottom of the MOC.
2. Turn the turn key clockwise to disengage the back cover of the MOC. If the
MOC is mounted, this will disengage the MOC from the back cover, which
will remain mounted on the wall.
Battery latch openingBattery latch opening
Graphic:
reinstall of
back cover
of MOC
Graphic:
reinstall of
back cover
of MOC
Turn key
Installation and Programming
13
3. Once the back cover is removed, install three C-cell batteries (not included)
as indicated on the battery tray.
To replace the back cover, see Step 4 in “Reassembling the MOC”.
Installing the Service Button Label
1. With the back cover off, hold the MOC with the back (open) side up.
2. Locate the gray front cover tab inside the MOC, above the battery tray.
3. Press the tab downward, toward the battery tray, to disengage it. Then push
it forward to slide the front cover off.
4. With the front cover off, gently press the service button to dislodge it from the
gray front frame.
Graphics to be created
Installation and Programming
14
5. Once the service button has been removed from the gray front frame, hold
the service button with its back to you and press the two side tabs toward the
center of the button to dislodge the back button cover.
6. Remove the service button label supplied with your MOC and replace it with
one of the other button labels provided.
Programming
With the gray front cover off, you can see the programming display.
The programming of the MOC consists of eight sequential functions. These begin
on page 17.
You must enter programming mode before proceeding.
Installation and Programming
15
Entering Programming Mode
1. Ensure that the batteries have been correctly installed.
2. Press and hold the (–) and Power buttons simultaneously to enter
programming mode.
Note: You hear a confirmation tone to alert you that you have entered
programming mode.
If you wish to exit programming mode, press and hold the Help button for five
seconds.
Menu Navigation
Once you are in programming mode, press the Menu button repeatedly to scroll
through the main programming menu options 1 – 8.
Submenu Navigation
1. Once you have scrolled to the menu option of your choice, press the (+) or
(–) buttons to scroll through the submenu options.
2. Access subsequent submenu options (e.g., circle and square options; see
Menu Map) by pressing the Menu button again.
3. When you have finished programming a submenu option, press the Menu
button to move to the next menu option.
Installation and Programming
16
Menu Map
Function Menu Option Submenu Options Sub-submenu Options
Frequency 11–56 NA
Interference Eliminator Code 20–121 NA
Bandwidth 3-Lo
-HI
NA
Battery Type 4-A
-r
NA
Transmit Power 5
-Lo
-d
-HI
NA
OGM 1 6- (Record message)
-z (Message repeat)
- (Time interval)
-NA
- 0–8
- 0–8
OGM 2 7- (Record message)
-z (Message repeat)
- (Time interval)
-NA
- 0–8
- 0–8
OGM 3 8- (Record message)
-z (Message repeat)
- (Time interval)
-NA
- 0–8
- 0–8
Installation and Programming
17
Programming Your Messages
1: Frequency
Select a transmit-only frequency (460–470 MHz).
For questions on determining your radio frequency, please call Motorola
Product Services at: 1-800-448-6686.
2: Interference Eliminator Code
Select a code (0–121).
3: Bandwidth
Select the bandwidth:
• Lo = 12.5 kHz
• HI = 25 kHz).
4: Battery Type
Select the battery type:
• A = Alkaline
• r = rechargeable
Note: Rechargeable batteries cannot be recharged within the MOC. They must
be removed from the MOC, recharged and then placed back into the MOC.
Installation and Programming
18
5: Transmit Power Level
Select the transmit power level:
• Lo = 0.25W
•d = 0.5W
• Hi = 0.75W
6: Record Out-Going Message (OGM) 1 (Main)
OGM 1 is the main out-going message that is transmitted when the MOC is
activated by a press of the service button.
To record your message:
1. Press and hold the Rec button, and speak clearly into the MOC microphone.
(Example: “Customer needs assistance in Aisle 5.”) The recommended
distance from the MOC to the lips is two to three inches (5.0 to 7.5 cm).
2. Release the Rec button once you have finished recording your message.
The number in the display will increase as you record to show the number of
seconds that have been recorded.
• Message length minimum: 1 second
• Message length maximum: 8 seconds
Note: If your recorded message is longer than 8 seconds, the MOC will record
only the first 8 seconds.
3. Press the (+) button to play back your recorded message, if desired.
Installation and Programming
19
4. Press the Menu button to access the z submenu (message repeat). This
option allows you to set the number of times you want the message to repeat
each time the service button is pressed.
5. Press the (+) or (–) buttons to change the setting for message repeat:
• Message repeat minimum: 0 repetitions
• Message repeat maximum: 8 repetitions
Note: If your message repeat is set to 0, the MOC will not transmit your
recorded message.
6. Press the Menu button to access the submenu (time interval between
messages). This option allows you to set the time interval between each
message repetition.
7. Press the (+) or (–) buttons to change the setting for time interval between
messages:
• Message interval minimum: 3 seconds
• Message interval maximum: 120 seconds
Note: Use the table below to determine the number of seconds associated with
each submenu option:
Installation and Programming
20
7: Record Out-Going Message (OGM) 2 (Optional External Contact)
OGM 2 is the message that is transmitted when an external contact connected to
the MOC has been activated.
Note: If you do not plan to connect an optional external contact to the MOC,
you can skip this step.
To record your message:
1. Press and hold the Rec button, and speak clearly into the MOC microphone.
The recommended distance from the MOC to the lips is two to three inches
(5.0 to 7.5 cm).
Submenu Option Time Interval
03 seconds
115 seconds
230 seconds
345 seconds
460 seconds
575 seconds
690 seconds
7105 seconds
8120 seconds
Installation and Programming
21
2. Release the Rec button once you have finished recording your message.
The number in the display will increase as you record to show the number of
seconds that have been recorded.
• Message length minimum: 1 second
• Message length maximum: 6 seconds
Note: If your recorded message is longer than 6 seconds, the MOC will record
only the first 6 seconds.
3. Press the (+) button to play back your recorded message, if desired.
4. Press the Menu button to access the z submenu (message repeat). This
option allows you to set the number of times you want the message to repeat
each time the external contact is activated.
5. Press the (+) or (–) buttons to change the setting for message repeat:
• Message repeat minimum: 0 repetitions
• Message repeat maximum: 8 repetitions
Note: If your message repeat is set to 0, the MOC will not transmit your
recorded message.
6. Press the Menu button to access the submenu (time interval between
messages). This option allows you to set the time interval between each
message repetition.
7. Press the (+) or (–) buttons to change the setting for time interval between
messages:
Installation and Programming
22
• Message interval minimum: 3 seconds
• Message interval maximum: 120 seconds
Note: Use the table on page 19 to determine the number of seconds
associated with each submenu option.
8: Record Out-Going Message (OGM) 3 (Low Battery Alert)
OGM 3 is the message that is transmitted when the batteries in the MOC are low.
To record your message:
1. Press and hold the Rec button, and speak clearly into the MOC microphone.
The recommended distance from the MOC to the lips is two to three inches
(5.0 to 7.5 cm).
2. Release the Rec button once you have finished recording your message.
The number in the display will increase as you record to show the number of
seconds that have been recorded.
• Message length minimum: 0 seconds
• Message length maximum: 4 seconds
Note: If your recorded message is longer than 4 seconds, the MOC will record
only the first 4 seconds.
3. Press the (+) button to play back your recorded message, if desired.
4. Press the Menu button to access the z submenu (message repeat). This
option allows you to set the number of times you want the low-battery
message to repeat.
Installation and Programming
23
5. Press the (+) or (–) buttons to change the setting for message repeat:
• Message repeat minimum: 0 repetitions
• Message repeat maximum: 8 repetitions
Note: If your message repeat is set to 0, the MOC will not transmit your
recorded message.
6. Press the Menu button to access the submenu (time interval between
messages). This option allows you to set the time interval between each
message repetition.
7. Press the (+) or (–) buttons to change the setting for time interval between
messages:
• Message interval minimum: 3 seconds
• Message interval maximum: 120 seconds
Note: Use the table on page 19 to determine the number of seconds
associated with each submenu option.
Programming Audio
To disallow transmitted messages to be audible at the MOC (the factory default
is set to audible):
1. Press and hold the Rec and Power buttons simultaneously for 3 seconds.
Note: The display and LED light, and you hear an audio confirmation tone. This
indicates that MOC audio is muted, and the transmitted message will not be
audible at the MOC.
Installation and Programming
24
2. Press the Power button to verify that audio has been muted on the MOC.
To allow transmitted messages to be audible at the MOC:
1. Press and hold the Rec and Power buttons simultaneously for 3 seconds.
Note: The display and LED light, and you hear an audio confirmation tone. This
indicates that MOC audio is unmuted, and the transmitted message will be
audible at the MOC.
2. Press the Power button to verify that audio has been unmuted on the MOC.
Reassembling the MOC
1. To reassemble the button, press the two side tabs of the label faceplate
together and insert them into the label backplate.
2. Press the button back into the front cover, making sure that the groove at the
top of the button fits around the tab at the top of the front cover.
3. To reinstall the front cover, first hook the two bottom tabs of the front cover
into the openings on the front of the MOC, then slide the top tab into place.
4. To reinstall the back cover, slide the top of the back cover under the two tabs
Graphics to be created
Installation and Programming
25
on the back of the MOC, then pivot the cover so that the bottom tab slides
inside the bottom of the unit and engages securely.
Wall Mounting
Use the four corner holes in the back cover to mount the unit on the wall. Mount
your MOC in a vertical position. The recommended mounting height is 48 inches
from the floor.
MOC Factory Defaults
26
MOC Factory Defaults
Note: The MOC transmits only for the length of time of your message, not for a
preset amount of time. This prevents unnecessary battery drain.
1: Frequency: Channel 1–464.5500MHz
2: Code: 67.0Hz
3: Bandwidth: 12.5 kHz
4: Battery Type: A (alkaline)
5: Transmit Power Level: d (0.5W)
6: Out-Going Message (OGM) 1:
(no default message); repeat = 2x; time interval = 15 seconds
7: Out-Going Message (OGM) 2:
(no default message); repeat = 2x; time interval = 15 seconds
External contact = normally open
8: Out-Going Message (OGM) 3:
(no default message)
Battery low = 30 minutes
External Monitor (Optional)
27
External Monitor (Optional)
The MOC is capable of supporting external monitors (contacts not included with
the MOC).
External Contact Definitions
Normally Open ( )
A normally open contact remains open when inactive. Once activated, the contact
is closed, and your message is transmitted.
Inactive:
Normally open external contact
Once activated
Contact Contact
External Monitor (Optional)
28
Normally Closed ( )
A normally closed contact remains closed when inactive. Once activated, the
contact is opened, and your message is transmitted.
Wiring Recommendations
• Use only 20-gauge cable to wire the monitor to the MOC.
• The length of the cable between the MOC and the monitor should not exceed
300 ft.
Wiring Instructions
1. Remove the back cover (see Steps 1 and 2 of “Installing the Batteries”).
Once activated
Inactive:
Normally closed external contact
Contact Contact
External Monitor (Optional)
29
2. Locate the two pairs of terminal contacts below the battery tray.
3. Determine which pair you will need based on the requirements of the
monitor.
4. Connect the monitor wires securely to the appropriate MOC terminal
connectors.
5. Flip the dip switch next to the terminal contacts to identify the type of terminal
pair being used.
Limited Warranty
30
Limited Warranty
MOTOROLA COMMUNICATION PRODUCTS
Purchased in the United States and Canada
I. What This Warranty Covers
•Products. Defects in materials and workmanship in wireless cellular
telephones, pagers, and/or two-way radios, and certain accessories that are
sold with them, such as the battery, battery charger, and holster
manufactured and/or sold by MOTOROLA.
•Batteries. Defects in materials and workmanship in batteries that are
manufactured by MOTOROLA and/or sold with Products are covered by this
warranty only if the fully charged capacity falls below 80% of rated capacity or
they leak.
•Software. Physical defects in the media that tangibly embodies each copy of
any software supplied with the Products.
II. What the Period of Coverage Is
From the date the Products are purchased by the first end-user:
•Products. The warranty is for one year.
•Software. The warranty is for 90 days.
•Repairs/Replacements. The warranty is for the balance of the original
warranty or for 90 days from the date you receive it, whichever is longer.
Limited Warranty
31
III. Who Is Covered
This warranty extends to the first end-user purchaser only.
IV. What We Will Do to Correct Warranty Problems
At no charge to you, we have the option to repair or replace the Products or
software that do not conform to the warranty, or to refund the Products’ purchase
price. We may use functionally equivalent reconditioned/refurbished/pre-owned
or new Products or parts. No software updates are provided.
V. How To Obtain Warranty Service or Other Information
You will receive instructions on how to ship the Products to MOTOROLA. You
must ship the Products to us with freight, duties and insurance prepaid. Along with
the Products you must include: (a) a copy of your receipt, bill of sale or other
comparable proof of purchase; (b) a written description of the problem; (c) the
name of your service provider (if this Product requires subscription service); (d)
the name and location of the installation facility (if applicable); and, most
USA Two-Way Radios: 1-800-448-6686
Canada All Products: 1-800-461-4575
TTY 1-888-390-6456
For Accessories and Software, please call the telephone number designated above.
Limited Warranty
32
importantly, (e) your address and telephone number. If requested, you must also
return all detachable parts such as antennas, batteries and chargers. RETAIN
YOUR ORIGINAL PROOF OF PURCHASE.
We will ship repaired or replacement Products at our expense for the freight and
insurance, but at your expense for any duties. If additional information is needed,
please contact us at the telephone number listed above.
VI. What This Warranty Does Not Cover
• Products that are operated in combination with ancillary or peripheral
equipment or software not furnished by MOTOROLA for use with the
Products (“ancillary equipment”), or any damage to the Products or ancillary
equipment as a result of such use. Among other things, “ancillary equipment”
includes batteries, chargers, adaptors, and power supplies not manufactured
or supplied by MOTOROLA. Any of these voids the warranty.
• Someone other than MOTOROLA (or its authorized service centers) tests,
adjusts, installs, maintains, alters, modifies, or services the Products in any
way. Any of these voids the warranty.
• Rechargeable batteries that: (a) are charged by other than the MOTOROLA-
approved battery charger specified for charging such batteries; (b) have any
broken seals or show evidence of tampering; (c) are used in equipment other
than the Product for which they are specified; or (d) are charged and stored at
temperatures greater than 60 degrees Centigrade. Any of these voids the
warranty.
Limited Warranty
33
• Products that have: (a) serial numbers or date tags that have been removed,
altered, or obliterated; (b) board serial numbers that do not match each other;
or board serial numbers that do not match the housing; or (c) non-conforming
or non-MOTOROLA housings or parts. Any of these voids the warranty.
• Defects or damage that result from: (a) use of the Products in a manner that
is not normal or customary; (b) improper operation or misuse; (c) accident or
neglect such as dropping the Products onto hard surfaces; (d) contact with
water, rain, extreme humidity, or heavy perspiration; (e) contact with sand, dirt
or the like; or (f) contact with extreme heat, or spills of food or liquid.
• Physical damage to the surface of the Products, including scratches, cracks
or other damage to a display screen, lens, or other externally exposed parts.
• Failure of Products that is due primarily to any communication service or
signal you may subscribe to or use with the Products.
• Coil cords that are stretched or that may have any broken modular tabs.
• Products that are leased.
Flat rate repair rates may apply to Products not covered by this warranty. To
obtain information about Products needing repairs that are not covered by this
warranty, please call the telephone number previously listed. We will provide
information on repair availability, rates, methods of payment, where to send the
Products, etc.
Limited Warranty
34
VII. Some Other Limitations
This is MOTOROLA’s complete warranty for the Products, and states your
exclusive remedies. This warranty is given in lieu of all other express warranties.
Implied warranties, including without limitation, implied warranties of
merchantability and fitness for a particular purpose, are given only if specifically
required by applicable law. Otherwise, they are specifically excluded.
No warranty is made as to coverage, availability, or grade of service provided by
the Products, whether through a service provider or otherwise.
No warranty is made that the software will meet your requirements or will work in
combination with any hardware or applications software products provided by
third parties, that the operation of the software products will be uninterrupted or
error-free, or that all defects in the software products will be corrected.
In no event shall MOTOROLA be liable, whether in contract or tort (including
negligence) for damages in excess of the purchase price of the Product, or for any
indirect, incidental, special or consequential damages of any kind, or loss of
revenue or profits, loss of business, loss of information or data, or other financial
loss arising out of or in connection with the ability or inability to use the Products,
to the full extent these damages may be disclaimed by law.
VIII. Patent And Software Provisions
At MOTOROLA’s expense, we will defend you, and pay costs and damages that
may be finally awarded against you, to the extent that the lawsuit is based on a
Limited Warranty
35
claim that the Products directly infringe a United States patent. Our obligation is
conditioned on:
A. you notifying us promptly in writing when you receive notice of such claim;
B. you giving us sole control of the defense of such suit and all negotiations for
its settlement or compromise; and
C. should the Products become, or in MOTOROLA's opinion be likely to
become, the subject of a claim of infringement of a United States patent, you
permit us, at our option and expense, either to: procure for you the right to
continue using the Products; replace or modify them so that it becomes non-
infringing or grant you a credit for such Products, as depreciated, and accept
their return. The depreciation will be an equal amount per year over the life-
time of the Products, as established by MOTOROLA.
MOTOROLA will have no liability with respect to any claim of patent infringement
which is based upon the combination of the Product or parts furnished under this
limited warranty with ancillary equipment, as defined in VI, above.
This is MOTOROLA's entire liability with respect to infringement of patents by the
Products.
Laws in the United States and other countries preserve for MOTOROLA and
other third-party software providers certain exclusive rights for copyrighted
software, such as the exclusive rights to reproduce in copies and distribute copies
of such software. The software may be copied into, used in and redistributed with
Limited Warranty
36
only those Products that are associated with such software. No other use,
including without limitation, disassembly or reverse engineering of such software
or exercise of exclusive rights in such software is permitted.
Some states and other jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages, or limitation on the length of an implied
warranty, so the above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights, which
vary from jurisdiction to jurisdiction.
MOTOROLA and the stylized M logo are registered in the US Patent &
Trademark Office. All other product or service names are the property of
their respective owners.
© Motorola, Inc. 2004
8000 W Sunrise Blvd., Ft Lauderdale, FL 33322
Printed in U.S.A. June 2004. All Rights Reserved
6880309R83-O
Motorola MOC Series
*6880309R83*
Proof of Purchase