Motorola Solutions 89FT7002 Handheld or Belt mounted data terminal with two Sp User Manual DIAD III Ref Guide

Motorola Solutions, Inc. Handheld or Belt mounted data terminal with two Sp DIAD III Ref Guide

Contents

Exhibit 8 Instruction Manual

Applicant: Motorola, Inc. FCC ID: AZ489FT7002 Exhibit 8Exhibit VIII. User Information and Manual:1.) User Card - 2 pagesUser Safety Training and Safety InformationOperational Instructions and Training Guidelines2.) User Manual - 119 pagesDIAD III Reference Guide
68P02963C77-O, March 2002 SafetyPlease retain for future useDIADIII Terminalwith GPRS Radio-ModemUser Safety, Training, and General InformationREAD THIS IMPORTANT INFORMATION ON SAFE ANDEFFICIENT OPERATION BEFORE USING YOUR MOTOROLAHANDHELD PORTABLE TERMINALThe information provided in this document supersedes the general safetyinformation contained in user guides published prior to June 2001. Forinformation regarding terminal use in a hazardous atmosphere please referto the Factory Mutual (FM) Approval Manual Supplement or Instruction Card,which is included with terminal models that offer this capability.Compliance with RF Energy Exposure StandardsYour Motorola terminal is designed and tested to comply with a number ofnational and international standards and guidelines (listed below) regardinghuman exposure to terminal frequency electromagnetic energy. This terminalcomplies with the IEEE (FCC) and ICNIRP exposure limits.Your Motorola terminal complies with the following RF energy exposurestandards and guidelines:•International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1998•United States Federal Communications Commission, Code of Federal Regulations; 47CFR part 2 sub-part J•American National Standards Institute (ANSI) / Institute of Electrical and Electronic Engineers (IEEE) C95. 1-1992•Institute of Electrical and Electronic Engineers (IEEE) C95.1-1999Edition•Ministry of Health (Canada) Safety Code 6. Limits of Human Exposure to Terminal frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz, 1999•Australian Communications Authority Terminal communications (Elec-tromagnetic Radiation - Human Exposure) Standard 1999 (applicable to wireless phones only)• ANATEL, Brasil Regulatory Authority, Resolution 256 (April 11, 2001) "additional requirements for SMR, cellular and PCS product certifica-tion."OPERATIONAL INSTRUCTIONS AND TRAINING GUIDELINESBody-worn operation•Always place the terminal in a Motorola approved clip, holder, hol-ster, case, or body harness for this product. Use of non-Motorola-approved accessories may exceed FCC RF exposure guidelines.Antennas & Batteries•Use only Motorola approved supplied antenna or Motorolaapproved replacement antenna. Unauthorized antennas, modifica-tions, or attachments could damage the terminal and may violate FCCregulations.•Use only Motorola approved, supplied batteries or Motorolaapproved replacement batteries. Use of non-Motorola-approvedantennas or batteries may exceed FCC RF exposure guidelines.APPROVED ACCESSORIESThe list of Approved Motorola accessories is given below:• DIADIII Battery FNN5101• UPS Carrying Bag for DIADIII• DIADIII Handle (part of terminal)ELECTROMAGNETIC INTERFERENCE/COMPATIBILITYNote: Nearly every electronic device is susceptible to electromagneticinterference (EMI) if inadequately shielded, designed, or otherwiseconfigured for electromagnetic compatibility.FacilitiesTo avoid electromagnetic interference and/or compatibility conflicts, turn offyour terminal in any facility where posted notices instruct you to do so.Hospitals or health care facilities may be using equipment that is sensitive toexternal RF energy.AircraftWhen instructed to do so, turn off your terminal when on board an aircraft.Any use of a terminal must be in accordance with applicable regulations perairline crew instructions.Medical DevicesPacemakersThe Advanced Medical Technology Association (AdvaMed) recommends thata minimum separation of 6 inches (15 centimeters) be maintained between a2963C77ODRAFT2.fm Page 1 Thursday, February 28, 2002 5:16 PM
handheld wireless terminal and a pacemaker. These recommendations areconsistent with those of the U.S. Food and Drug Administration.Persons with pacemakers should:• ALWAYS keep the terminal more than 6 inches (15 centimeters) fromtheir pacemaker when the terminal is turned ON.• not carry the terminal in the breast pocket.• use the ear opposite the pacemaker to minimize the potential for inter-ference.• turn the terminal OFF immediately if you have any reason to suspectthat interference is taking place.Hearing AidsSome digital wireless terminals may interfere with some hearing aids. In theevent of such interference, you may want to consult your hearing aidmanufacturer to discuss alternatives.Other Medical DevicesIf you use any other personal medical device, consult the manufacturer ofyour device to determine if it is adequately shielded from RF energy. Yourphysician may be able to assist you in obtaining this information.Driver SafetyCheck the laws and regulations on the use of terminals in the area whereyou drive. Always obey them.When using your terminal while driving, please:• Givefullattentiontodrivingandtotheroad.• Use hands-free operation, if available.• Pull off the road and park before making or answering a call if drivingconditions so require.OPERATIONAL WARNINGSFor Vehicles With an Air BagDo not place a portable terminal in the area over an air bag or in the airbag deployment area. Air bags inflate with great force. If a portableterminal is placed in the air bag deployment area and the air baginflates, the terminal may be propelled with great force and causeserious injury to occupants of the vehicle.Potentially Explosive AtmospheresTurn off your terminal prior to entering any area with a potentiallyexplosive atmosphere, unless it is a terminal type especially qualifiedfor use in such areas as “Intrinsically Safe” (for example, FactoryMutual, CSA, UL, or CENELEC). Do not remove, install, or chargebatteries in such areas. Sparks in a potentially explosive atmospherecan cause an explosion or fire resulting in bodily injury or even death.The areas with potentially explosive atmospheres referred to aboveinclude fueling areas such as below decks on boats, fuel or chemicaltransfer or storage facilities, areas where the air contains chemicals orparticles, such as grain, dust or metal powders, and any other areawhere you would normally be advised to turn off your vehicle engine.Areas with potentially explosive atmospheres are often but not alwaysposted.Blasting Caps and Blasting AreasTo avoid possible interference with blasting operations, turn off yourterminal when you are near electrical blasting caps, in a blasting area,or in areas posted: “Turn off terminal.” Obey all signs and instructions.OPERATIONAL CAUTIONSBatteriesAll batteries can cause property damage and/or bodily injury such as burns ifa conductive material such as jewelry, keys, or beaded chains touchesexposed terminals. The conductive material may complete an electricalcircuit (short circuit) and become quite hot. Exercise care in handling anycharged battery, particularly when placing it inside a pocket, purse, or othercontainer with metal objects.Risk of explosion if battery is replaced by an incorrect type. Dispose of usedbatteries according to the instructions.68P02963C77-O@6802963C77@!W A R N I N G!!C a u t i o nMOTOROLA and the Stylized M Logo areregistered in the U.S. Patent and TrademarkOffice. All other product or service names arethe property of their respective owners.2963C77ODRAFT2.fm Page 2 Thursday, February 28, 2002 5:16 PM
DIAD IIIReference Guide Copyright 1999 United Parcel Service of America, Inc. All rights reserved.This guide is current through DIAD 21.32
Table of Contents© Copyright 1999 United Parcel Service of America, Inc. iAll Rights Reserved.Introduction ....................................................................................................................... 4How to Use the Reference Guide .................................................................................. 4About DIAD III .............................................................................................................. 4Features.......................................................................................................................... 5Safety Information........................................................................................................... 7DIAD Keys and Functions................................................................................................ 7Use of Function Keys ................................................................................................... 11Soft Key Function Selection......................................................................................... 11Quick Reference – A.M. Routine .................................................................................... 13A.M. Routine ................................................................................................................ 13Verify Driver Information Screen................................................................................. 15Verify Driver Information Screen Definitions.................................................................................................. 15Menu Overview................................................................................................................. 17Main Menu ................................................................................................................... 17Statistics Menu (Main Menu Option 5) ........................................................................... 18Break/Lunch (Statistics Card Option 1)........................................................................................................... 18Inside Building (Statistics Card Option 2) ....................................................................................................... 19Other Work (Statistics Card Option 3) ............................................................................................................. 20Recap (Statistics Card Option 4) ....................................................................................................................... 22Review C.O.D. Data (Statistics Card Option 5) ............................................................................................... 23Road Call (Statistics Card Option 6) ................................................................................................................. 24Summary (Statistics Card Option 7).................................................................................................................. 25Turn-In (Statistics Card Option 8)..................................................................................................................... 27Vehicles (Statistics Card Option 9) ................................................................................................................... 28Quick Reference – Typical Delivery Stop....................................................................... 30Delivery (Main Menu Option 4)................................................................................... 30Recording Package information......................................................................................................................... 30Getting the Signature .......................................................................................................................................... 31Delivery Address Screen.............................................................................................. 32Delivery Address Screen Definitions and Operations................................................................................... 32Delivery Package Screen.............................................................................................. 34Delivery Package Screen Definitions................................................................................................................ 34ASD Delivery................................................................................................................ 35Scanning ........................................................................................................................ 36Bar Coded Packages............................................................................................................................................ 36Non-Bar Coded Packages................................................................................................................................... 37Signature Screen........................................................................................................... 38Signed Service Notice......................................................................................................................................... 39C.O.D. Packages........................................................................................................... 39Recording C.O.D. Packages ............................................................................................................................... 39C.O.D. Requirements Prompt ............................................................................................................................. 41Non-Delivery................................................................................................................. 42Non-Delivery Menu Definitions........................................................................................................................ 43Missed Packages ................................................................................................................................................. 43Package Info ................................................................................................................. 44Package Type Menu Definitions....................................................................................................................... 44Late Air Reasons .......................................................................................................... 45
Table of Contentsii © Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved.Late Air Reasons Screen Definitions................................................................................................................ 46Edit Late Air Reason Screen .............................................................................................................................. 46Other Delivery Options.................................................................................................... 47Pre-Recording............................................................................................................... 47To Pre-Record a Stop.......................................................................................................................................... 47To Access Stops From the Pre-Record List.................................................................................................... 47Stop the DIAD Alert Screen .............................................................................................................................. 48Multiple Stops Left At One Location........................................................................... 49Multiple Stops Left At Central Receiving Location/Mail Room................................. 52Editing a Completed Stop and Tracking Information.................................................. 55Completed Stop.................................................................................................................................................... 55Package Tracking Information........................................................................................................................... 55Voiding a Delivery Package or Stop............................................................................. 56To Void a Package............................................................................................................................................... 56To Void a Delivery Stop ..................................................................................................................................... 56Paper Record Totals..................................................................................................... 56Paper Delivery Record Screen Definitions:...................................................................................................... 58Delivery Confirmation.................................................................................................. 58Delivery Confirmation Screen Definitions:...................................................................................................... 58Special Counts Screen.................................................................................................. 60Special Counts Screen Definitions:................................................................................................................... 60Preload Communications .............................................................................................. 61Accessing the Preload Communication Misload Screen............................................................................... 61Selecting the Preload Communications Load Screen..................................................................................... 62Load Quality Prompt ........................................................................................................................................... 63International Shipment Checklist................................................................................. 63Quick Reference - Pickups .............................................................................................. 65Overview....................................................................................................................... 67Scheduled Pickups (Main Menu Option 1)...................................................................... 67Letter Center......................................................................................................................................................... 67Alert Screens........................................................................................................................................................ 70Unscheduled Pickups (Main Menu Option 2) ................................................................. 71Non-Letter Center................................................................................................................................................ 71One-Time Pickup (Main Menu Option 3)........................................................................ 73Pickup Summary Bar Codes......................................................................................... 74Completing the Pickup........................................................................................................................................ 75On Demand Events (Main Menu Option 9) ..................................................................... 77System Overview: How it Works................................................................................. 77Receiving On Demand Event Messages..................................................................... 77Accepting On Demand Events ..................................................................................... 78Overriding an On Demand Event................................................................................. 78Editing On Demand Events.......................................................................................... 79On Demand Event: Pickup........................................................................................... 80ODS Pickup Status Menu................................................................................................................................... 83On Demand Event: Delivery........................................................................................ 83ODS Delivery Status Menu................................................................................................................................ 86On Demand Event: Assist............................................................................................ 87ODS Assist Status Menu................................................................................................................................... 88
Table of Contents© Copyright 1999 United Parcel Service of America, Inc. iiiAll Rights Reserved.DIAD Alerts..................................................................................................................... 89ETA Alert ..................................................................................................................... 89Commit Time Alert....................................................................................................... 89Missed Commit Alert................................................................................................... 90Exceeded Maximum Retries Alert .............................................................................. 91PHONE ODS (Communications Menu Option 6)........................................................ 92ODS Alerts.................................................................................................................... 94On Demand Events Not Complete Alert .......................................................................................................... 94Messages Pending Communication Alert ....................................................................................................... 94Text Messages (Communications Menu Option 3)........................................................... 96Text Messages Overview................................................................................................................................... 96Text Only Messages ........................................................................................................................................... 96Response Required Messages .......................................................................................................................... 97Service Provider Created Text Messages ........................................................................................................ 98Radio Status Indicator........................................................................................................................................ 99DIAD Alerts................................................................................................................ 100Transmission Commit Times ..................................................................................... 100Speaker-Comm Calls (Communications Menu Option 1) ........................................... 101Radio Transmitter Disable Function ........................................................................... 103Print (Main Menu Option 7)........................................................................................... 104Transmitting Data....................................................................................................... 104Del Link (Main Menu Option 8)..................................................................................... 107Using UPS Delivery Link ........................................................................................... 107Alert Screen................................................................................................................ 108DIAD Restart ................................................................................................................. 111Exception Reporting...................................................................................................... 112DIAD Drivers ............................................................................................................. 112Non-DIAD Drivers ..................................................................................................... 112Recording on the Paper Delivery Record ..................................................................... 113Quick Reference – P.M. Routine................................................................................... 114P.M. Routine............................................................................................................... 114Turn-In Summary Screen............................................................................................ 115Scanning a Daily Turn-In Envelope ............................................................................ 115Turn-In Signature Screen........................................................................................... 116DIAD III Maintenance ............................................................................................... 117Soft key Function Definitions ..................................................................................... 118
DIAD Keys and Functions4© Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved.INTRODUCTIONHow to Use the Reference GuideThis reference guide is designed to assist you in using the DIAD. It is broken into severalsections, reflecting the DIAD menus. In general, the sections are arranged according to theorder of events followed by a typical driver on a typical day. The events you will encounterearlier and most frequently are covered first.The Table of Contents shows you where particular sections begin, and graphics indicate quickreference pages. These step-by-step instructions will show you how to complete a commonactivity.To find information on a particular topic, you can also check the index in the back of the book.PurposeThe DIAD is used by service providers to:• Record and store:Ø Delivery information.Ø Pickup information.Ø Statistical information (automatically calculated).• Send and receive On Demand messages.• In most units, transmits tracked and exception data to the tracking system through aradio link built into the DIAD.About DIAD IIIDIAD stands for Delivery Information Acquisition Device. The DIAD III is the third model ofDIAD to be put into service. The changes in design incorporated into DIAD III are the result ofmany recommendations by experienced service providers. The primary features of the DIAD IIIare described in the following paragraphs.
DIAD Keys and Functions© Copyright 1999 United Parcel Service of America, Inc. 5All Rights Reserved.Features• The DIAD case has a contoured, hourglass shape. The carrying handle retracts whennot in use.• The DIAD III is equipped with more data memory and a faster digital processor thanprevious models.• A small built in flashlight is provided for viewing package labels or other objects in lowlight conditions. The keypad glows in the dark for easy viewing in low light conditions.• Pressing any key activates the DIAD. The DIAD is deactivated automatically (withoutloss of screen data) if no keyboard activity occurs during any 30-second interval.• The DIAD has a 10-line, 40-character LCD display screen for the display ofinformation during operation.• Display screen is backlit for easy viewing in low light conditions.• The DIAD stylus is used to record signatures on the display screen.• The DIAD contains a bar code scanner, which scans tracking and other bar-codedlabels.• A small speaker is mounted in the hand rest area near the top of the unit. It signalscertain operating conditions and is also used to transfer data over the telephone.• The DIAD III has an automatic dialing system, when transferring data over thetelephone.• Most DIAD III units are supplied with a built-in radio for use in transmitting data to thetracking system.• The DIAD is powered by a rechargeable battery that provides power for 12 hours ofoperation. The unit is recharged at night in the base station at the center. The serviceprovider can exchange the battery for a fresh one during use if necessary.
DIAD Keys and Functions6© Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved.DIAD IIIWarning Label (on back)Communication speakerHand RestDisplay ScreenKeypadStylus (In Holder)Handle(Recessed)LightsReplaceableBattery
DIAD Keys and Functions© Copyright 1999 United Parcel Service of America, Inc. 7All Rights Reserved.Safety InformationSAFETY INFORMATIONWARNINGPotentially Explosive AtmospheresMost battery-powered equipment, including DIAD III, should not be used inareas where potentially explosive atmosphere is present. If the DIAD III batteryis removed in a potentially explosive atmosphere, a spark from the batterycontacts could cause an explosion of fire. To avoid such an occurrence, recordpackages and obtain signatures at the package car.Blasting AreasMany blasting operations use radio signals to trigger their explosions. In theevent that a blasting operation is vulnerable to radio interference, the DIAD IIIradio could trigger an explosion. To avoid such an occurrence, turn off thetransmitter in any areas marked as "blasting areas" or areas with notices postedinstructing you to turn off cellular telephones or two-way radios.Health Care FacilitiesMost medical equipment is shielded from electromagnetic interference. However,in the event that medical equipment is not shielded, the DIAD III device couldinterfere with the operation of the equipment. To avoid such an occurrence, turnoff the DIAD III transmitter in any health care facilities with notices postedinstructing you to turn off cellular telephones or two-way radios.DIAD KEYS AND FUNCTIONSDIAD III has three types of keys: Alpha, Numeric, and Function keys.SignatureSoft Keys (5)Little Arrow UpStreet # Street Name Type Dir Suf121 SIR WILLIAM BLVDCity PostCode UnitASEANA 27369 1001Consignee Room Fir LINE TECHNOLOGY 502 5Note:1 – CDS N Completed Stop = 0 Prerec Stop = 0SplCnts IntlChk PreComm /Edit Dup PreRec Override
DIAD Keys and Functions8© Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved.CycleShifts function of space key betweenspace and backspace.Shifts control of light key betweenbacklight and DIAD flashlight.Shifts selection of soft key functionsbetween bottom two lines on displayscreens. Space/BackspaceInserts space character when keying indata.Backspaces over previous characterwhen cycle key is pressed beforespace key.Soft Key (Five Available)Selects highlighted option that isdirectly above the specific key in bottomline and next to bottom line of screen.AlphaA through Z keys are used torecord text data (such as addressinformation or package detail).Numeric0 through 9 keys are used torecord numeric data (such asaddress information or packagedetail).ScanActivates the laser bar codescanner. There is a Scan key oneach side of the DIAD for easeof access.VoidDeletes previously enteredinformation.EscapeDeletes data from current field,and returns to Main Menu fromscheduled Pickup screen. Alsoallows DIAD to exit from mostlists.Big Arrow UpEnterStop CompleteBig Arrow DownScan (2) Space/BackspaceEscape VoidLittle Arrow DownDownCycleLittle Arrow Left
DIAD Keys And Functions© Copyright 1999 United Parcel Service of America, Inc. 9All Rights Reserved.LightsPressed to turn backlight on andoff. Also controls smallflashlight at top underside ofDIAD. To control flashlightpress and release cycle keybefore pressing backlight key.SignatureDisplays DIAD signature screen.Pressed while in signaturescreen, it displays signatureclarification screen.Stop CompleteSignals DIAD that allinformation on the current stophas been entered and DIADshould prepare to receive datafor next stop. Big Arrow Up (Right Side)Moves cursor to previousscreen, or in lists, moves up fourlines of data. Big Arrow Down (Right Side)Moves cursor to next screen, orin lists, moves down four lines ofdata. Enter Arrow (Right Side)Accepts key-entered data orhighlighted information andstores it in the DIAD. Little Arrow Up (Left Side)Moves cursor up one line. Little Arrow Down (Left Side)Moves cursor down one line. Little Arrow Left (Left Side)Moves cursor left one character.
DIAD Keys And Functions10 © Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved.
DIAD Keys And Functions© Copyright 1999 United Parcel Service of America, Inc. 11All Rights Reserved.Use of Function KeysThe DIAD selects most functions and data processing operations through the use of five generalselection keys (called Soft Keys because of they are used in conjunction with DIAD software).The following paragraphs describe the use of Soft Keys in DIAD operation, define the functionscontrolled by Soft Keys (as listed on the two bottom function lines), and provide examples ofSoft Key operation as an aid in understanding their use.Soft Key Function SelectionThe five Soft Keys are identical in appearance and are used to select varying functions as theyappear on the display screen above each key. The bottom two lines of the display screendesignate functions associated with the specific screen. Pressing the Soft Key directly beneath afunction on the screen chooses that function. The illustration on the next page shows the SoftKey selection procedure.In that example, any of the functions listed in the bottom two rows of the Delivery AddressScreen can be selected. In the picture, notice that the Delivery Address Screen appears with theupper line highlighted. As shown, the Precommunication Screen can be selected by pressing theCycle Key to highlight the upper function select line and pressing the Soft Key ¤ that isjust beneath the “PreComm” designation in the upper function line.Similarly, to select the "Prerecord" function, simply press the Soft Key ¤ that is just beneaththe “PreRec" designation in the lower function line.Note: The "PreRec" selection described above is based on the lower line being highlighted (i.e.This is the default condition). If the upper line is highlighted, press the Cycle Key to highlightthe lower function select line before pressing the Soft Key¤¤.
DIAD Keys And Functions12 © Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved. DIAD III Soft Key Function Selection Sample ProceduresFunction LinesStreet # Street Name Type Dir Suf121 SIR WILLIAM BLVDCity PostCode UnitASEANA 27369 1001Consignee Room FlrLINE TECHNOLOGY 502 5Note:1 CDS NCompleted Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm / Edit Dup PreRec OvrrideDaily Totals Unit Totals for Add Tot this StopARS XXX XXX || Special A XXXXSpecial 1 XXX XXX || Special B XXXXSpecial 2 XXX XXX || || || || Edit Cycle KeyUsed to highlight upperand lower function lines
A.M. Routine© Copyright 1999 United Parcel Service of America, Inc. 13All Rights Reserved.QUICK REFERENCE – A.M. ROUTINEA.M. Routine1. After obtaining your DIAD from the base station, review the Verify Driver Informationscreen. Make sure all information is correct. Edit as necessary. Verify Driver Information ------ ------ ----------- Name: KONG, WAI ID#: 000000001 SUP GROUP: 1 Code: 06 Sched Start: 8:30 OJS: Driv/Help (D/H): D Ctr: 9999 Time: 08:15Route: A01 Date: 05/03/99Battery:E||||||||||F RadioVerify Driver Information Screen2. Verify that battery has been charged by viewing next to last line of display screen. If not,replace with charged battery.Note: “Ctr”, “Date”, “Route”, and “Time” are display only fields. They cannot bemodified.3. When all driver information is correct, press Big Arrow Up .4. DIAD displays “Do You Want To Start the DIAD (Y/N)?” and “Yes” functiondesignation appears on bottom line. Select Soft Key ¤¤ directly beneath “Yes”. Vehiclesscreen will automatically display.Note: If the DIAD is being used by a driver helper or at a customer counter, the Vehiclesscreen will not be displayed. This is indicated by entering “H” for Helper or “C”for Counter in the “Driv/Help” field on the Verify Driver Information screen.5. Key enter vehicle starting mileage. If applicable, enter trailer numbers.Note: The “Car #” field will remain blank. Once you insert the DIAD into the DVA, theDIAD will automatically retrieve the car number. If you do not have a DVA,manually enter the car number.6. Press Big Up Arrow to get to Statistics Card Menu.7. Press 2 (“Inside Building”). Record Trip 1 Start Time when actually leaving UPS property.8. Press Big Arrow Up twice to return to the Main Menu.9. Press 4 (“Delivery”). Enter address for your first stop.10. Press Big Arrow Down to get to Delivery Package screen.||||||||||
A.M. Routine14 © Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved.11. Place DIAD in DVA while vehicle is in motion.
A.M. Routine© Copyright 1999 United Parcel Service of America, Inc. 15All Rights Reserved.Verify Driver Information ScreenThe Verify Driver Information screen is used to verify information downloaded to the DIAD,such as pay code and scheduled start time. Verify or make any changes needed. Verify Driver Information ------ ------ ----------- Name: KONG, WAI ID#: 000000001 SUP GROUP: 1 Code: 06 Sched Start: 08:30 OJS: Driv/Help (D/H): D Ctr: 9999 Date: 05/03/99Route: A01 Time: 08:15Battery:E||||||||||FVerify Driver Information ScreenNote: “Ctr”, “Date”, “Route”, and “Time” are view only (display only). Fields are listed below inorder of cursor movement.Verify Driver Information Screen Definitions• Name - Driver Name: Last name, first initial.• ID# - Driver’s Identification number.• Sup Group – Your supervisor group number.• Code – Pay code.• Sched Start – Scheduled start time.• OJS – Your supervisors initials (when you have an OJS).• Driv/Help – Indicates whether DIAD is being used by:D-DriverH-HelperC-UPS customer counter.• Ctr – Center SLIC code.• Date – Date as set by DCS computer.• Time – Time as set by DCS computer.• Battery – Make sure battery is fully charged.||||||||||Battery gauge in fullycharged condition
A.M. Routine16 © Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved.
Menu Overview© Copyright 1999 United Parcel Service of America, Inc. 17All Rights Reserved.MENU OVERVIEWDIAD III is menu driven, making it fast and easy to operate. This means you will choose anoption from a menu in order to reach another screen. Now we will explore the DIAD menus ingreater detail, beginning with the Main Menu.Main MenuThe Main Menu has nine selections, which are discussed in the following paragraphs. We willstart with Option 5, “Statistics”. DIAD Main Menu V21.32_D3 [14:42] 1 2 3 Scheduled Unscheduled OneTime 4 5 6 Delivery Statistics Comm 7 8 9 Print DelLink ODSBattery:E||||||||||F Radio SplCnts IntlChk PreComm Verify StpDIADMain MenuCurrent Time Display|||||||||
Statistics Menu18 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedStatistics Menu (Main Menu Option 5)The Statistics Card Menu also has nine numbered selections. “StpDIAD” and “Verify”functions can also be selected by Soft Keys. Various options that can be selected in theStatistics Card Menu are shown below, and are discussed in the following pages. Statistics Card [14:42] 1 2 3 BreakLunch InsideBldg OtherWork 4 5 6 Recap ReviewCols Roadcall 7 8 9 Summary TurnIn Vehicles S=StopDIAD V=VerifyBattery:E||||||||||F Radio SplCnts IntlChk PreComm Verify StpDIADStatistics Card MenuBreak/Lunch (Statistics Card Option 1)This screen is used to record the times of your breaks and lunch.[13:00] Break Lunch Start Finish Start Finish : : : : : :Break and Lunch Screen1. From the Statistics Card Menu, press 1. Break and Lunch screen is displayed with cursor infirst empty data field. (E.g. If no data has been entered, cursor appears in “Break” “Start” fieldas shown below.)2. Enter the start and/or finish time for each period. Press Enter èto accept entered data andmove to next field or cursor will move automatically to next field when a field is full.3. Press Big Arrow Up to store entered data and return to the Statistics Card menu.||||||||| :
Statistics Menu© Copyright 1999 United Parcel Service of America, Inc. 19All Rights Reserved.Inside Building (Statistics Card Option 2)This screen contains fields for entry of specific activities performed while inside the center.Inside Building Data Entry ProcedureFrom the Statistics Card Menu, press 2. Inside Building screen is displayed with cursor in firstempty field. Inside Building [08:30] Start Finish CountsSrt&Ld : : DT Unload 0LocSrt : : DT Load 0 WashTrip 1 : : N Recovery 0Trip 2 : : N High Value 0Trip 3 : : N Waybill 0 Yes NoInside Building ScreenInside Building Data Field Definitions• “Srt&Ld” (Sort and Load) – Enter times under “Start” and “Finish” for any packagesorting or vehicle loading activities before departure from the center in the morning.• “LocSrt” (Local Sort) - Enter times under “Start” and “Finish” for any unloading ofvehicles at the end of the working day.• “Trip 1”, “Trip 2”, and “Trip 3” - Enter the time you leave UPS property (under“Start”) and the time you return to UPS property (under “Finish”) for up to three separatetrips during a workday.• “Wash” – Field has a default of no (“N”). Press soft key under “Yes” if you washed thevehicle on the associated trip.• “DT Unload” (Double Trip Unload) - Enter the number of packages unloaded aftereach trip when the same vehicle is to be used for an additional trip.• “DT Load” (Double Trip Load) - Enter the number of packages loaded for anadditional trip after returning from a previous trip.• “Recovery” - Enter the number of packages unloaded at a recovery point, that are notclerk packages or send again packages.• “High Value” - Enter the number of packages that require additional processing duringthe End-of-Day routine.• “Waybill” - Enter the number of international shipments picked up.
Statistics Menu20 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedOther Work (Statistics Card Option 3)This screen is used to record other tasks performed during a workday.Other Work [ 9:00]Center Grp Description Start Finish 8491 4 Train New 8:30 9:00 : : : :Other Work ScreenOther Work Screen Definitions• Center – Enter the center’s SLIC where the work is performed.• Grp – Enter the number of the supervisory group where the work was performed.• Description – Select the description of the work performed from the menus, or press BigArrow Down for additional selections.• Start and Finish – Enter the start and finish times for each task performed.Note: Highlight cursor moves only to fields that can logically be entered. A “Finish” field, forexample, cannot be entered until a time has been entered in the associated “Start”field. Other Work Codes 1 2 3 Physical Train Area Train Recu 4 5 6 Train Oth Optional Train New 7 8 9 Serv Aware TLA/JRD APP PCM ττOther Work Codes Screen
Statistics Menu© Copyright 1999 United Parcel Service of America, Inc. 21All Rights Reserved.Other Work Screen SelectionsIf required description does not appear on Other Work Codes screen, press Big ArrowDown. Other Work Codes screen 2 is displayed. A-Drvr Mrktg I-Funeral Q-Ls-unskillσσ B-Auto accid J-Comp Train R-Lunch C-Car wash K-Acct Ride S-Orientatn D-Clk-cash L-Injury T-Paid Break E-Clk-count M-Jury Duty U-Pd trav tm F-Clk-other N-Group Meet V-Dispatch G-Dr as help O-Train Insd W-Shifting H-FeederWash P-Ls-skilled X-OTHER ττOther Work Codes Screen 2If required description does not appear on Other Work Codes screen 2, press Big ArrowDown Other Work Codes screen 3 is displayed. a-Ship Audit i-Union/LP q-Future 93 σσ b-Sick j-Union time r-Future 94 c-Sl-skilled k-Safe Meet s-Future 95 d-Sl-unskill l-Hskpg t-Future 96 e-Split Shft m-AIR Shut u-Future 97 f-Trans-feed n-Other Shut v-Future 98 g-Trans-hub o-Fam Leave w-Future 99 h-Trans-w/in p-Drv AssistOther Work Codes Screen 3Select appropriate description by pressing associated number, capital letter, or small letter.
Statistics Menu22 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedRecap (Statistics Card Option 4)This screen shows work performed by the Delivery or Pickup Loop Detail unit. This is adisplay-only screen.DEL A TOT TOT DR PU PU PL LS UNIT PKGS STP STP STP PKGS LT TR ---- - ---- --- --- --- ---- -- ---- 1001 90 10 3 11 14 0 0P1004 30 50 20 10 100 0 0** Spec A= 1 Spec B= 1Recap ScreenRecap Screen Field Definitions• Del Unit - Delivery or pickup unit.• A - Area type.• Tot Pkgs - Total number of packages per unit.• Tot Stp - Total number of stops per unit.• Dr Stp - Driver release stops.• PU Stp - Pickup stops.• PU Pkgs - Pickup packages.• PL LT - Pallets picked up.• LS TR - Loose trailer packages.• Spec A - Total number of packages delivered weighing over 70 pounds.• Spec B - Total number of packages picked up weighing over 70 pounds.Note: Check local guidelines for recording Special A and Special B packages. A “*” willappear when a package has been tagged as Special A or Special B.Note: A “P” displays to the left of a defined area that contains paper-recorded packages.PaperPackages SpecialCounts
Statistics Menu© Copyright 1999 United Parcel Service of America, Inc. 23All Rights Reserved.Review C.O.D. Data (Statistics Card Option 5)This screen allows you to view C.O.D. information by stop and by package. This is a display-only screen.Shipper Col Amt Check Amt Stop333333 12.00 12.00 D4333333 6.00 6.00666666 9.00 9.00 ODS DASD OP 3.00 3.00 ODS P222222 150.00 150.00 P3ASD S 15.00 15.00 P8ASD U 11.00 11.00 P4Review C.O.D. ScreenReview C.O.D. Screen Field Definitions• Shipper—Shipper number.• ASD S—Collection amount for an ASD at a scheduled pickup.• ASD U—Collection amount for an ASD at an unscheduled pickup.• ASD OP—Collection amount for an ASD at an On Demand pickup.• Col Amt—C.O.D. amount.• Check Amt—Check amount if recorded.• Stop—Delivery or pickup stop number. D = Delivery. P = Pickup. ODS = On Demand System Event.
Statistics Menu24 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedRoad Call (Statistics Card Option 6)This screen is used to record road call information.Road Call Menu [17:30] Start : Finish : Memo Number Mechanic's Init Bkdwn Code (Ctr/Road) R Road CenterRoad Call MenuNote: Highlight cursor moves only to fields that can logically be entered. The “Finish” field, forexample, cannot be entered until a time has been entered in the “Start” field.Key in the appropriate data, or select soft key under “Road” or “Center” to select theBreakdown Code.Road Call Menu Definitions• Start—Time breakdown began.• Finish—Time road call ended.• Memo Number—From the automotive department breakdown memo.• Mechanic’s Init—Mechanic’s initials.• Bkdwn Code C = In center. R = On road.
Statistics Menu© Copyright 1999 United Parcel Service of America, Inc. 25All Rights Reserved.Summary (Statistics Card Option 7)The Statistics Summary screen is a display only screen, which shows information on theshipments delivered and picked up during the course of the day. Press Big Arrow Down to access two additional summary screens, which contain information on special counts andservice class totals. Delv PU Assist| DR Stops= 21-----------------------| Net Col = 15Stops = 123 34 | Net Cal = 1Pkgs = 234 879 | Fur = 0Missed= 0 0 | Prerec = 0 | Handwrit= 0 |ODSEvt= 3 4 0 | ττStatistics Summary ScreenStatistics Summary Screen Field Definitions• Delv—Delivery information.• PU—Pickup information.• Assist—Assist information.• Stops—Total number of stops recorded.• Pkgs—Total number of packages recorded.• Missed—Total number of missed delivery and pickup stops.• ODSEvt—Total number of ODS deliveries, generic pickups, and assists.• DR Stops—Total number of driver release stops.• Net Col—Completed collection packages.• Net Cal—Completed Call Tag packages.• Fur—Fur call packages.• Prerec—Pre-recorded (PPRS) packages.• Handwrit—Total number of packages handwritten on the Delivery Information Record.Press Big Arrow Down to access the Special Counts summary screen.
Statistics Menu26 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedSpecial Counts Summary Screen Special Counts | Pickup Counts σσARS = 3 PAS |Spc1= 21 Stps= 1|Spc2= 0 Pkgs= 80|Spkr= 0 Pgs = 2|RA = 0 OMsg= 2|COP= 5 |Tracked Pickup ScanOCAStps= 5 |Scan= 35 Keyd= 2 ττSpecial Counts Summary ScreenSpecial Counts Summary Screen Definitions• ARS—Number of Authorized Return Service packages picked up.• Spc1—Number of CDS packages and additional information.• Spc2—Number of phone calls to CSC to report tracking information.• Spkr—Number of successful Speaker-Comm calls.• RA—Number of remote area deliveries.• PAS (Print-At-Stop Information):Ø Stps—Print-At-Stop delivery stops.Ø Pkgs—Print-At-Stop packages.Ø Pgs—Print-At-Stop pages.Ø OMsg—Number of On Demand messages received.• OCA Stps—On Call Air Stops• COP—Collect on Pickup packages recorded.• Tracked Pickup ScanØ Scan—Number of tracking labels origin scanned.Ø Keyd—Number of tracking labels key entered as origin.Press Big Arrow Down to access the Service Class Totals screen.
Statistics Menu© Copyright 1999 United Parcel Service of America, Inc. 27All Rights Reserved.Service Class TotalsThis screen displays bar code totals scanned during pickup and delivery by service class. Service Class Totals σσ Del Pup|| Del PupEAM 3 1||3DS 2 61DA 3 4||Stand 0 01DS 20 15||Economy 0 22DA 0 0||Inter'l 5 6Service Class Totals ScreenTurn-In (Statistics Card Option 8)The Turn-In Summary screen and the Turn-In Signature screen allow you to:• Turn in C.O.D. and C.O.P. collections.• Scan your daily turn-in envelopes.• Complete your signature for your daily turn-in envelopes. | Cash Recd 12.34 Currency 12.00 |-Vouchers 0.00 Coins .34 |-M/O 0.00 |=Cash Due 12.34 | |Currency 12.00 |Coins 0.34 |Over/Short 0.00 Edit NoBarCdTurn-In Summary ScreenTot Tags: 1 Cash Turn-In: 12.34Tot Checks: 0 Amt Ov/Sht: 0.00Driver Signature CASH ENV 1 OvrrideTurn-In Signature ScreenThese screens are used at the end of the day just before you stop the DIAD.W. Kong
Statistics Menu28 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedVehicles (Statistics Card Option 9)The Vehicles screen is used to record daily information for up to three vehicles.Vehicle 1 Car # 221234 Start 1243 Finish 0 Tot 0 Pump1 0 Fuel1 0 Oil 0 Pump2 0 Fuel2 0 ττ----Trailer #--------Couple---Uncouple--1 1 02 0 03 0 0 OvrrideVehicles ScreenVehicles Screen Definitions• Vehicle—Displays the number of the vehicle driven.• Car #—Displays the UPS car number. You can enter this manually, or let the DIADretrieve it automatically from the DVA.• Start—Starting mileage.• Finish—Ending mileage.• Tot—Total mileage for each vehicle (automatically calculated).• Pump1—Pump number used.• Fuel1—Gallons (or liters) used.Note: For outside (off-area) fuel purchases, your supervisor will provide you with thePump2—Pump number used.• Fuel2—Gallons (or liters) used.• Oil—Amount of engine oil added (if any).• Trailer #—Enter the UPS trailer number. Enter the PT 60 trailer number.• Couple—Number of times the trailer is coupled.• Uncouple—Number of times the trailer is uncoupled.
Statistics Menu© Copyright 1999 United Parcel Service of America, Inc. 29All Rights Reserved.Press Big Arrow Up or Big Arrow Down to display additional Vehicles screens orother vehicles.First trip must be completed with entry of start and finish mileage before starting a second trip.A prompt is displayed requesting load quality information at the finish of each trip. Vehicle 1 Car # 221234 Start 1243 Finish 1298 Tot 55 Pump1 1 Fuel1 5 Oil 0 Pump2 0 Fuel2 0 ττ----Trailer #--------Couple---Uncouple--1 1 02 0 0Was Load Quality Acceptable (Y/N)? N Yes NoVehicles Screen With Load Quality Prompt
Delivery30 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedQUICK REFERENCE – TYPICAL DELIVERY STOPDelivery (Main Menu Option 4)1. From the Main Menu, press 4 (“Delivery”). Delivery Address screen is displayed.Street # Street Name Type Dir Suf121 SIR WILLIAM BLVDCity PostCode UnitASEANA 27369 1001Consignee Room FlrLINE TECHNOLOGY 502 5Note:1 CDS NCompleted Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm / Edit Dup PreRec OvrrideDelivery Address Screen2. Key in correct data in “Street #” field. Press Enter è to accept data and move cursor to “Street Name” field.3. Key in first few letters of street name in “Street Name” field. Press Enter è.Note: This activates the DIAD address guidance system. The DIAD displays a list of all streetnames that match what you have entered.4. Highlight the correct street in the street name list and press Enter è. Delivery Address screenwill reappear with selected street data in “Street Name”, “Type”, “Dir”, and “Suf” fields.5. Key in correct data, if necessary, in “Consignee,” “Room,” and “Flr” fields. Press Enter è toaccept entry in each field and move cursor to next field.6. Press Big Arrow Down . Delivery Package screen is displayed.Recording Package information7. Press Scan.Bar Coded Packages• Scan or key enter bar coded label information.• If bar code number starts with 1Z, cursor automatically moves to “Remark” field.• If bar code is PTN number, enter correct Shipper Number in “Ship #” field and cursorwill automatically move to “ID#” field.
Delivery© Copyright 1999 United Parcel Service of America, Inc. 31All Rights Reserved.Non-Bar Coded Packages• On Non-Bar Coded Packages, key enter six-digit alphanumeric shipper number in“Ship #” field and cursor will automatically move to “ ID#” field.8. Key enter ID number into “ID#” field. After three numbers are keyed, cursor moves to“Remark” field.9. For additional packages, press Enter è or Little Arrow Up ⇑ then scan or key enter anyadditional packages.Getting the SignatureNote: Whenever possible, obtain the signature before entering package detail.10. Press Signature − to display signature screen, and press Enter è to verify number ofpackages and stops.11. Present the DIAD with the top of the unit toward the customer. It does not need to be reversed.Signature screen image will be reversed so that it appears correctly for the customer.Note: Customer must sign directly on display within boxed area. Signature appears directlybeneath tip of stylus.12. Press Signature − again. Signature screen (with signature) will be reversed so that it appearscorrectly to you. Key enter receiver’s last name in “Clarification” field. Press Enter è again.13. Press Stop Complete 4 or record packages.
Delivery32 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedDelivery Address ScreenStreet # Street Name Type Dir Suf121 SIR WILLIAM BLVDCity PostCode UnitASEANA 27369 1001Consignee Room FlrLINE TECHNOLOGY 502 5Note:1 CDS NCompleted Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm / Edit Dup PreRec OvrrideDelivery Address ScreenDelivery Address Screen Definitions and Operations• Street #Note: When the “Street #” data includes a fraction (e.g. 123 ½ Wing Hong St), type thewhole numbers followed by the Space key and the “1” key. Then press the Cyclekey to shift the highlight from the lower to the upper line, followed by the Softkey ¤ located directly beneath the “/” function to type the slash. Finally type the“2” to complete the fraction.• Street NameSelect “Street Name” by using the DIAD’s built-in address guidance system. Loop Detailinformation for specific delivery areas is downloaded to each DIAD. Select streets from thedownloaded list using an Alphabetical Search, using a Delivery Order List, or overriding thelist and keying in the street name.Alphabetical Search1. From the “Street Name” field, key enter first few letters of street name. Eachadditional letter you enter will narrow selection list.2. Highlight correct street from displayed list and press Enter è. (If only one streetdisplays, it is automatically highlighted.)Delivery Order Listing1. From the “Street Name” field, press Little Arrow Down ⇓ A street selection listwill appear.2. Highlight correct street name. Press Enter è to select it.
Delivery© Copyright 1999 United Parcel Service of America, Inc. 33All Rights Reserved.Override FeatureIf the desired address is not contained in your Loop Detail, you can manually key enterinformation by overriding the address guidance function.1. From the “Street Name” field, key enter the entire street name.2. Observe that highlight is on lower function selection line. If not, press Cycle key tohighlight lower line.3. Press Soft key ¤ directly beneath “Ovrride” to accept data and move cursor to “Typ”field.• Type - Type of street (Ave., Blvd., etc.).• Dir - Direction prefix (N., N.E., S., etc.).• Suf - Direction suffix (N., N.E., S., etc.).• City – City name.• PostCode – Postal code.• Unit - Loop Detail unit number.• Consignee - Receiver’s name on package.• Room - Office, suite, or apartment number.• Flr - Floor number.• Note - Driver release risk levels and any additional comments relating to driverrelease.• CDS - Indicates if the stop is a CDS account.
Delivery34 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedDelivery Package ScreenThe Delivery Package screen is where you enter all delivery information about each package.Street # Street Name Type Dir Suf121 SIR WILLIAM BLVD---------------------------------------- 4 Col Amt Ship # ID# Remark1 #994934 W2 #517821 E3 #123456 E Edit Dup Ship#6 +Paper COD NonDel PkgInfo PreRec DeliverDelivery Package ScreenNote: The top two lines of the Delivery Package screen display the address information for thestop.Delivery Package Screen Definitions• “4” – Indicates the Driver Release risk level (for that address).• Col Amt - Shows the collection/C.O.D. amount entered for each package. Press the Softkey ¤ located directly beneath the “COD” function to access the C.O.D. screen and enterthe collection amount. For more on C.O.D. collections, see pages 36-38.• Ship # (Shipper Number) - Requires that six characters be entered in the field. If ashipper number is not available and you enter a name with fewer than six characters:1. Enter name (e.g. ABC). Press Cycle key to highlight upper line.2. Press Soft key ¤ directly beneath “Ship#6” and then press Enter è to move thecursor to the “ID#” field.• ID# (Package Identification Number) - If there are fewer than three characters,press Enter è to move the cursor to the “Remark” field.• Remark - This field is for specific information, such as left at, Non-Delivery, and packagetype.• Line Number (1) - Line number of packages recorded (1 to 999)
Delivery© Copyright 1999 United Parcel Service of America, Inc. 35All Rights Reserved.ASD DeliveryAdditional information is required when you deliver a package that has an ASD, or Air ShippingDocument, attached. Proceed as follows:1. From the Delivery Package screen, scan the ASD bar code and the ASD screen will display. Air Shipping Document ASD Trk # -> N2151613179 BIN -> Shipper # -> Pkg Weight -> (or N=None L=Ltr) Msg-> Dup Ship#<6ASD Screen2. If the BIN is present, key enter it. Otherwise, press Enter è to go to the “Shipper #” field.Key enter the shipper number from the ASD.Note: The BIN field will only accept a valid 10-digit BIN number. Air Shipping Document ASD Trk # -> N2151613179 BIN -> 2165413743 Shipper # -> ASDASD Pkg Weight -> L (or N=None L=Ltr) Msg-> Dup Ship#<6ASD Screen (Example)Note: If a BIN is entered, and no shipper number is entered, the DIAD will automatically fillthe field with “ASDASD.”3. Enter the weight. Use “N” if there is no weight and “L” for “letter.” Accurate weights areimportant because they can affect billing.4. Press Big Arrow Up and complete the delivery stop.Note: Entering information in the “Pkg Weight” field automatically fills in the “ID Number”field on the Delivery Package screen.
Delivery36 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedScanningBar Coded Packages1. From the Delivery Package screen, scan. The Warning Laser screen will appear.Note: Be sure that the laser beam is pointing away from your eyes before scanning. **************************** * * * WARNING LASER ACTIVE * ****************************Warning Laser Screen2. Hold the DIAD about 12 inches above the bar code at a 45° angle. The laser beam projectsdownward and forward at a slight angle, so you will be able to see the beam.3. The scanning beam must cover the bar code completely from left to right for a successful scan.4. When the scan is successful, you will hear a DIAD confirmation tone.5. If the scan is unsuccessful, you will see this screen:***************************************** Barcode Entry ** ** Please Enter Entire Barcode ** --------------------------- ** **Msg->Scan Failed or Not Ready *****************************************Bar Code Entry Screen with Message
Delivery© Copyright 1999 United Parcel Service of America, Inc. 37All Rights Reserved.6. Try once more to scan the bar code. If the second attempt fails, key enter the numbers exactlyas they appear below the bar code, but do not enter any spaces. Press Enter è. DeliveryPackage screen is displayed.Street # Street Name Type Dir Suf121 SIR WILLIAM BLVD---------------------------------------- 1 Col Amt Ship # ID# Remark1 #123456 E Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec DeliverDelivery Package Screen7. Key enter additional delivery package detail.Note: When multiple bar codes are present, scan the highest level first. Then scan all remainingbar codes.Non-Bar Coded Packages1. From Delivery Package screen, key enter six-digit alphanumeric shipper number.Note: If there is no shipper number, use the first six letters of the shipper’s name. If six letters arenot available, use as many as are available. Then press Cycle key if necessary tohighlight upper function line and press Soft key ¤ directly beneath “Ship#<6” to completethe entry. Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec Deliver  Delivery Package Screen – Shipper Number Less Than 6 Selection2. Key enter additional delivery package detail following current procedures.2. Press the soft key directlybeneath the option1. Highlight upperfunction line
Delivery38 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedSignature ScreenThis is where you obtain the customer’s signature on the DIAD.1. Press Signature − to display signature screen, and press Enter è to verify number ofpackages and stops.2. Present the DIAD with the top of the unit toward the customer. It does not need to be reversed.Signature screen image will be reversed so that it appears correctly for the customer.Note: Customer must sign directly on display within the boxed area. Signature appears directlybeneath tip of stylus.3. Press Signature − again. Signature screen (with signature) will be reversed so that it appearscorrectly to you. Key enter receiver’s last name in the Clarification field. Press Enter è again.121 SIR WILLIAM 502Stops: [ 1] Pkgs: [ 1] R.LeungClarification: [ MR LEUNG ] OvrrideSignature ScreenHint: The key sequence is Signature − - Enter è - Signature − - Enter è.
Delivery© Copyright 1999 United Parcel Service of America, Inc. 39All Rights Reserved.Signed Service NoticeUse this procedure whenever you deliver a package by accepting a signed Service Notice.1. Press Soft key ¤¤ directly beneath “SDN”.2. Delivery Package Screen is displayed with “Clarify Signature” field.Street # Street Name Type Dir Suf121 SIR WILLIAM BLVD---------------------------------------- 1 Col Amt Ship # ID# Remark1 #123456 EClarify Signature /Delivery Package Screen Showing Enter Location Field3. Perform steps 3 through 7 of Driver Release procedure to select the appropriate releaselocation and complete the stop.Note: Turn in your signed Service Notice(s) at your center during the End-of-Day routine.C.O.D. PackagesRecording C.O.D. PackagesAfter scanning the bar code and/or entering the shipper number proceed as follows from theDelivery Package screen:1. Press Soft key ¤¤ beneath “COD” on screen. Collection Due Entry screen is displayed.Street # Street Name Type Dir Suf121 SIR WILLIAM BLVD---------------------------------------- 1 Col Amt Ship # ID# Remark1 #123456 E Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec DeliverDelivery Package ScreenPress the soft keybeneath COD
Delivery40 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedCollection Entry Ship#/ID: 123456 E Col Barcode Type Amount---------------------------------------- COD FC CheckCollection Due Entry Screen2. Key enter the C.O.D. amount.3. When you accept a check for the C.O.D., press Soft key ¤¤ beneath “Check” on screen. TheC.O.D. Calculation screen will display.Cash (Stop): 130.00Ship # Cash due Col Amt Chk Amt123456 10.00 0.00455655 25.00 0.00 30.00 0.00 15.00 0.00666666 50.00 0.00 Edit Multchk NonDel CheckC.O.D. Calculation Screen4. Press Soft key ¤¤ beneath “Check” again if the check is for the full amount. The defaultamount will automatically display the total amount of the C.O.D.s for that shipper number. Forexample, in the screen below, the default check amount for shipper #111111 will be $10.00.For shipper #455655 the default check amount will be $70.00.Ship # Cash due Col Amt Chk Amt123456 10.00 10.00455655 25.00 70.00 30.00 0.00 15.00 0.00666666 50.00 50.00 Multchk NonDel CheckC.O.D. Calculation Screen (Example) 10.00
Delivery© Copyright 1999 United Parcel Service of America, Inc. 41All Rights Reserved.5. If the check amount does not equal the total amount due, key enter the amount of the check.Press Enter è the “Cash Due” field will show the balance due.You may change the status of a C.O.D. to show it was not collected by pressing Soft key ¤¤beneath “NonDel” while in the C.O.D. Calculation screen or the Delivery Package screen. If aC.O.D. is marked as a Non-Delivery, the C.O.D. is no longer displayed on this screen.All C.O.D.s on this screen are used to calculate the revenue collection to be turned in.Note: You can accept multiple checks for one package by pressing Soft key ¤¤ beneath“Multchk” from the “Chk Amt” field.C.O.D. Requirements PromptThe DIAD prompts you with the “Does Shipper Require Cash (Y/N)?” message when a C.O.D.package has a “Not In” or “Closed” status. You must determine if the C.O.D. requires cash onlyor if the customer may pay with a check.Street # Street Name Type Dir Suf121 SIR WILLIAM BLVD---------------------------------------- 1 Col Amt Ship # ID# Remark 1 10.00 #123456 E NI1Does Shipper Require Cash (Y/N)? N Yes NoDelivery Package Screen with C.O.D. Requirements Pop-Up
Delivery42 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedNon-DeliveryThe Non-Delivery Menu is used to select a reason for a package that could not be delivered orpicked up. When you press Non-Delivery, the DIAD will prompt you for the necessaryinformation. Non Delivery Menu 1 2 3 Other REFused CLOsed 4 5 6 Not In No Money Not ReadyNon-Delivery Menu1. Select a reason from the Non-Delivery Menu or press 1 (“Other”) to display the Other Non-Delivery Reasons screen. Other Non Delivery Reasons 1 2 3 Damaged Future Moved 4 5 6 Need Apt Need Dir NS Co./Per 7 8 9 NS Number NS Street Will Call ττOther Non-Delivery Reasons Screen2. For additional options press Big Arrow Down . The Additional Non-Delivery Reasonsscreen will appear. Select a reason or press X (“Other”) to key enter a reason. A-APO/FPO I-Out Of Ter Q-RemoteAreσσ B-Deceased J-Over 108 R- C-Emer Cond K-Over 130 S- D-Missed L-Overgoods T- E-Need Suite M-Overweight U- F-No COD Amt N-Strike V- G-NS Cty/Twn O-Vacation W- H-Out Of Bus P-Will Keep X-Other ττAdditional Non-Delivery Reasons Screen3. Record your next package or follow stop complete procedures.
Delivery© Copyright 1999 United Parcel Service of America, Inc. 43All Rights Reserved.Non-Delivery Menu Definitions• 1 (“Other”)—Select this option if the reason for Non-Delivery does not appear.• 2 (“REFused”)—The DIAD will display a list of reasons for refusal. Select the appropriatereason and the DIAD will prompt you for the return address.• 3 (“CLOsed”)—Indicates a business that is closed during normal delivery hours. TheDIAD will prompt for attempt number 1, 2, or 3 (or H = Holiday).• 4 (“Not In”)—Use this selection when the consignee is not in and you are unable to makean indirect delivery. The DIAD will prompt you for attempt number 1, 2, or 3. If this is thethird delivery attempt, the DIAD will prompt you for the return address.• 5 (“No Money”)—For C.O.D. packages. The DIAD will prompt you for attempt number1, 2, or 3. If this is the third delivery attempt, the DIAD will prompt you for the returnaddress.• 6 (“Not Ready”)—For Call Tag packages and one-time pickups. The DIAD will promptyou for attempt number 1, 2, or 3. If this is the third delivery attempt, the DIAD will promptyou for the return address.Missed PackagesReporting missed packages correctly is important. Be sure to record every package for which youare unable to make a delivery attempt. Examples of missed packages:• Damages loaded on car, no delivery attempt made.• Needed to be re-wrapped.• Delivery attempt to business before or after posted hours or during lunch (1200 to 1300).• Mis-load, not delivered. (Requires Center authorization.)To record a missed package, press D (“Missed”) from the Additional Non-Delivery Reasonsscreen.
Delivery44 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedPackage InfoThe Package Info Sort Key is used to capture additional package information. When you select thepackage type, the DIAD will prompt you for the necessary information. Package Type Menu 1 2 3 Return 4 5 6 AOD Call MX|FC|DF SplCnts IntlChk PreCommPackage Type MenuPackage Type Menu Definitions• 2 (“Return”)—A package that is being returned to the original shipper. Enter the name of theoriginal receiver.• 4 (“AOD”)—A package, with an AOD, or Acknowledgement of Delivery, attached.Important: This package type is not used for a Delivery Confirmation package. Scan theDelivery Confirmation label instead. Continue to pull and turn in all AOD tags.• 5 (“Call”)—Call Tag. Select when picking up a Call Tag package without a 1Z bar code.There are two ways to process Call Tags. Not applicable worldwide.• 6 (“MX/FC/DF”)—Use to record merchandise exchange packages, fur calls, and driverfollow-ups.
Delivery© Copyright 1999 United Parcel Service of America, Inc. 45All Rights Reserved.Late Air ReasonsThe DIAD requires you to select a late air reason after a stop complete when one of the followingtypes of packages is delivered past its commit time:• Early A.M.• Next Day Air.• Next Day Air Saver (Commercial stop only).• 2nd Day Air A.M. (Commercial stop only).• Time-Sensitive International.If you scan a Worldwide waybill bar code, you will be prompted to select the service class that hasbeen designated on the waybill. The DIAD cannot determine which class of service is indicated onthe waybill (such as Express, Expedited, or Standard). Select Service ClassA-Early AM/Express PlusB-ExpressC-Express SaverD-Expedited/RapidoE-3 Day SelectF-StandardG-EconomySelect Service Class ScreenThe commit times for Postal Codes and city exceptions have been downloaded to the DIAD. TheDIAD also distinguishes between rural and city address ranges that have two different commit times.These commit times reflect the commit times listed in the current Air Services Guide that isdistributed to our customers.121 SIR WILLIAM BLVDLINE TECHNOLOGY RM:502 Select Late Air ReasonA – Customer Opens After Commit Time/ Consignee Requested Late DeliveryB - Severe Weather Delay On AreaC – OtherLate Air Reasons Screen
Delivery46 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedLate Air Reasons Screen Definitions• A (“Customer Opens After Commit Time/Consignee Requested Late Delivery”)—Choosethis reason when the firm’s posted hours show that the business is closed until after thecommit time or when the consignee requested a delivery time later than the commit time.• B (“Severe Weather Delay On Area”)—Choose this reason to indicate an on-area delaycaused by environmental circumstances beyond your control (such as earthquake, flood, etc.).You must have center approval to use this reason.• C (“Other”)—Select for any other reason.Note: The DIAD will prompt you for a late air reason on enhanced UPS Next Day Air Saver andUPS 2nd Day Air A.M. packages that are delivered past their commit times to acommercial stop only. Only the first two choices will be transmitted to TTS. You will not beprompted for a late air reason if a previous attempt was made prior to the commit time (withthe same DIAD).Edit Late Air Reason ScreenIf you choose to edit a stop, and that particular stop has a late air reason, you will be prompted bythe following screen.121 SIR WILLIAM BLVDLINE TECHNOLOGY RM:502 Edit Late Air Reason ==================== OtherChange Late Air Reason Y or N ? N Yes NoEdit Late Air Reason ScreenEither accept the existing late air reason or select another.• Press Soft key ¤¤ beneath “Yes” to return to the Late Air Reasons screen.• Press Soft key ¤¤ beneath “No” to accept the current reason and return to the DeliveryAddress screen.
Other Delivery Options© Copyright 1999 United Parcel Service of America, Inc. 47All Rights Reserved.OTHER DELIVERY OPTIONSPre-RecordingTo Pre-Record a Stop1. From Delivery Address screen, key enter the street number and street name.2. Highlight last line and press Soft key ¤ beneath “PreRec” to automatically pre-record thestop.SplCnts IntlChk PreComm / Edit Dup PreRec OvrrideDelivery Address ScreenNote: A stop can also be pre-recorded after the package detail has been added.To Access Stops From the Pre-Record List1. From “Street #” field on Delivery Address screen, highlight bottom line and press Soft key ¤beneath “PreRec” to access pre-record stop list.121 LINE TECHNOLOGY SIR WILLIAM BLVDASEANA Rm 502 Flr 5------------------------------- # Pkg-LA SIR WILLIAM BLVD 2 TAMAN WARNA RISE 1 Dup/Com Dup/Res LA/Com LA/ResPre-Record List2. Press Little Arrow Down ⇓ or Little Arrow Up ⇑ to highlight appropriate consignee andpress Enterè.Highlight last line and press thesoft key beneath PreRec
Other Delivery Options48 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedStop the DIAD Alert ScreenYou cannot stop the DIAD until all pre-recorded pickup or delivery stops are given a stopcompleted status. If any pre-recorded scheduled pickup stops are not complete at the end of theday, the Pre-Record Pickups Exist screen will display to alert you. Complete or Void Prerecorded Stops Press Any Key to Continue Pre-Recorded Pickups Exist ScreenPress Big Arrow Up and enter stop disposition.
Other Delivery Options© Copyright 1999 United Parcel Service of America, Inc. 49All Rights Reserved.Multiple Stops Left At One LocationFollow these steps if you attempt to deliver multiple stops and leave them at one address. Eachrecorded address is counted as a stop.1. Highlight bottom line and press Soft key ¤ beneath “PreRec” to access pre-record stop list.121 LINE TECHNOLOGY SIR WILLIAM BLVDASEANA Rm 502 Flr 5--------------------------------# Pkg-LA SIR WILLIAM BLVD 2 TAMAN WARNA RISE 1 Dup/Com Dup/Res LA/Com LA/ResPre-Record List2. Use Little Arrow Up ⇑ and Little Arrow Down ⇓ to scroll to each stop that will be tagged as“left at”.3. Press Soft key ¤ beneath “LA/Com” (commercial) or “LA/Res” (residence) at each stop.Original Receiver Residence/Commercial Indicator screen will display for each stop.Note: The flag “LR” will appear next to packages marked “Left At-Residence.”The flag “LC” will appear next to packages marked “Left At-Commercial.”121 LINE TECHNOLOGY SIR WILLIAM BLVDASEANA Rm 502 Flr 5--------------------------------# Pkg-LA SIR WILLIAM BLVD 2 LR TAMAN WARNA RISE 1 LC Dup/Com Dup/Res LA/Com LA/ResPre-Record List2. ThecorrespondingLeft At flagappears here1. Press the soft key under theappropriate Left At option
Other Delivery Options50 Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved
Other Delivery Options© Copyright 1999 United Parcel Service of America, Inc. 51All Rights Reserved.4. After tagging the necessary stops, press Signature −.5. Verify the number of stops and packages and press Enter è.6. Have the receiver sign the DIAD using the stylus. Press Signature − again.7. Clarify the receiver’s last name in the “Clarification” field. Press Enter è.8. Press Stop Complete 44. The Delivery Location/Receiver screen will appear. Delivery Location/Receiver 1 2 3 Residence Dock 4 5 6Front Desk Reception Mail Room 7 8 9 Office Receiver Guard 0-OTHERDelivery Location/Receiver Screen9. Indicate where you left the packages.10. Key enter the left-at address for the packages.Left – At Address Screen Left – At Location: /Left - At Address Screen
Other Delivery Options52 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedMultiple Stops Left At Central ReceivingLocation/Mail RoomFollow these steps to deliver multiple delivery addresses to one central receiving location ormailroom. This type of delivery counts as one stop.1. From the “Street #” field on the Delivery Address screen, press Soft key ¤ beneath “PreRec”to access pre-record stop list.121 LINE TECHNOLOGY SIR WILLIAM BLVDASEANA Rm 502 Flr 5--------------------------------# Pkg-LA SIR WILLIAM BLVD 2 TAMAN WARNA RISE 1 Dup/Com Dup/Res LA/Com LA/ResPre-Record List2. Use Little Arrow Up ⇑⇑ and Little Arrow Down ⇓⇓ to highlight appropriate consignee.3. Press Soft key ¤ beneath “Dup/Com” (commercial) or “Dup/Res” (residence) at selectedstop to tag each one, as left at the receiving location or mailroom.Note: The flag “LR” will appear to the right of the “# Pkg” column for the consignee’s firstpackage. The flag “DR” or ”DC” (for “Duplicate”) will appear for additional packages leftat the same address.121 LINE TECHNOLOGY SIR WILLIAM BLVDASEANA Rm 502 Flr 5--------------------------------# Pkg-LA SIR WILLIAM BLVD 2 LR TAMAN WARNA RISE 1 DC Dup/Com Dup/Res LA/Com LA/ResPre-Record List4. After tagging the necessary stops, press Signature −.5. Verify the number of stops and packages and press Enter è.6. Have the receiver sign the DIAD using the stylus. Press Signature − again.7. Clarify the receiver’s last name in the “Clarification” field. Press Enter è.1. Press the softkey under theappropriateDuplicateoption2. ThecorrespondingDuplicate optionappears here
Other Delivery Options© Copyright 1999 United Parcel Service of America, Inc. 53All Rights Reserved.8. Press Stop Complete 44. The Delivery Location/Receiver screen will appear.
Other Delivery Options54 Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved Delivery Location/Receiver 1 2 3 Residence Dock 4 5 6 Front Desk Reception Mail Room 7 8 9 Office Receiver Guard 0-OTHERDelivery Location/Receiver Screen9. Indicate where you left the packages.10. Key enter the left-at address for the packages.Left – At Address Screen Left – At Location: /Left – At Address Screen
Other Delivery Options© Copyright 1999 United Parcel Service of America, Inc. 55All Rights Reserved.Editing a Completed Stop and Tracking InformationCompleted Stop1. From “Street #” field on Delivery Address screen, highlight last line and press Soft key ¤beneath “Edit” to access the stop. Big Arrow Down displays Delivery Package screen.Street # Street Name EDIT Type Dir Suf121 SIR WILLIAM BLVDCity PostCode UnitASEANA 27369 1001Consignee Room FlrLINE TECHNOLOGY 502 5Note:1 CDS NCompleted Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm / Edit Dup PreRec OvrrideDelivery Package Screen With EDIT Designation2. Make the changes, then press Stop Complete 4.Package Tracking Information1. In the Delivery Package screen, move the cursor to the shipper number to be edited.2. Highlight next to last line and press Soft key ¤ beneath “Edit” to access Package Edit screento view and edit information.Package Edit Screen Shipper / ID # ->ASDASD N 1Z/3Z Tag # -> Tracking # -> Delivery Conf# -> Cons Billing # -> Edit Addl Info EditPackage Edit ScreenPackage Edit Screen Definitions• Shipper/ID#—Shipper number and identification number of the package.• 1Z/3Z Tag #—Shipper number, service class, and package reference number.• Tracking #—Tracking number (PTN).• Delivery Conf #—Delivery Confirmation control number from the Delivery Confirmation label.• Cons Billing #—Consignee Billing tracking number from the Consignee Billing label.• Edit Addl Info —This package has additional information (PO#, Dept#, or Ref#).• Saturday Pkg —Will only appear if the DIAD is used for Saturday delivery.02100000006
Other Delivery Options56 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedVoiding a Delivery Package or StopTo Void a Package1. In the Delivery Package screen, move cursor to the shipper number and press Void .2. Press Soft key ¤ beneath “Yes” to answer the question: “Void This Package (Y/N)?”3. If stop is active, package data disappears. If stop is complete, package is marked as void.To Void a Delivery Stop1. Void all packages first on the Delivery Package screen.2. Press Big Arrow Up key to display Delivery Address screen.3. Press Void and press Soft key ¤ beneath “Yes” to answer the question: “Void Stop(Y/N)?”Note: You cannot void a delivery stop once you have pressed Stop Complete 4.Paper Record TotalsThis screen is used both to enter packages that have been recorded on the Delivery InformationRecord, and to record the total number of packages delivered to a stop.1. From the Delivery Package screen, with cursor in “Ship #” field, press Soft key ¤ beneath“+Paper”. Paper Delivery Record screen appears.Street # Street Name Type Dir Suf121 SIR WILLIAM BLVD---------------------------------------- 1 Col Amt Ship # ID# Remark1 #123456 E Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec DeliverDelivery Package Screen Gross Pkgs This Stop: 30 Total Pkgs Handwritten by Driver: 6
Other Delivery Options© Copyright 1999 United Parcel Service of America, Inc. 57All Rights Reserved.Paper Delivery Record Screen
Other Delivery Options58 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedPaper Delivery Record Screen Definitions:• Gross Pkgs This Stop—Includes all packages delivered to this stop whether recorded onDIAD, PPRS (pre-recorded), or Delivery Information Record.• Total Pkgs Handwritten by Driver—Number of packages handwritten by driver either onthe Delivery Information Record or on customer copy.2. Enter gross packages for this stop.3. Enter total packages recorded on paper.4. Press Big Arrow Up to return to the Delivery Package screen.5. Record your next package or complete the stop.Delivery ConfirmationThe Delivery Confirmation screen appears after you scan or key enter a green DeliveryConfirmation tracking label. These labels are used by shippers without automated shipping systems. Delivery Confirmation Shipper #->123456 Tracking #->D1807155665 Alt Ctrl #->654321 Sig Req'd Y/N Y Msg-> Ship#<6 Yes NoDelivery Confirmation ScreenDelivery Confirmation Screen Definitions:• Shipper #—Shipper number on the package.• Tracking #—Tracking number on the package.• Alt Ctrl #—Alternate control number that a shipper may be using to track the package.• Sig Req’d—“Y” is default.• Msg—For messages.
Other Delivery Options© Copyright 1999 United Parcel Service of America, Inc. 59All Rights Reserved.1. Scan or key enter the shipper number.• Key enter the alternate control number or press Enter è if there is not one.2. If Delivery Confirmation label has “Y” in the “Signature Required” field, you must obtainsignature.3. Complete required information and press Big Arrow Up to return to Delivery Packagescreen.4. Record your next package or complete stop.Note: Some Delivery Confirmation PTN and 1Z bar code ranges automatically require you toobtain a signature when they are scanned.
Other Delivery Options60 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedSpecial Counts ScreenThe Special Counts screen allows you to keep track of specific events.1. From most Delivery, Pickup, or Statistics Card screens, or at the Package Type Screen, pressSoft key ¤ beneath “Splcnts”.Package Type Menu 1 2 3 Return 4 5 6 AOD Call MX|FC|DF SplCnts IntlChk PreCommPackage Type Menu2. The Special Counts screen will display. Daily Totals Unit Totals for Add Tot this StopARS 0 || Special A 0Special 1 0 0 || Special B 0Special 2 0 0 || || || ||Special Counts Screen3. Use Big Arrow Up and/or Big Arrow Down to select move the cursor to appropriatefield, and enter information.Special Counts Screen Definitions:• ARS—Number of Authorized Return Service packages picked up.• Special 1—Number of CDS packages requiring key-entered additional package detail.• Special 2—Number of calls made to CSC to report tracking information on deliveries orexceptions.• Special A—Number of packages delivered that weighed over 70 lbs.• Special B—Number of packages picked up that weighed over 70 lbs.Important Note: Check local guidelines for recording Special A and Special B packages.
Other Delivery Options© Copyright 1999 United Parcel Service of America, Inc. 61All Rights Reserved.Preload CommunicationsYou can key enter information about:• The car load condition.• Misloaded packages.This information is printed out each morning on the Preload Communications Report and given tothe preloader.Accessing the Preload Communication Misload ScreenIf you access Preload Communications after you have key entered the delivery address, the DIADwill attach misload information to the specific address.Use this option to enter more detailed information about a misloaded package.To access the Preload Communication Misload screen:1. From Delivery Address screen, key enter address of misloaded package. Press Big ArrowDown .2. Press Soft key ¤ beneath “PkgInfo”. Package Type Screen is displayed.3. Press Soft key ¤ beneath “PreComm” from the Package Type Screen. The PreloadCommunication Misload screen displays. Preload Communication (Misload) Found in Section: 1AShould be Section: 1B Out of Seg Y/N: Y Seq Nbr on Pkg: N On Area Y/N: Y On Trailer Y/N: N Yes NoPreload Communication Misload Screen4. Enter specific information about a misloaded package as listed on the Delivery Package screen.5. Press Soft key ¤ beneath “Yes” or “No” as required to answer Y/N questions.6. Press Big Arrow Up to return to the Delivery Package screen. Complete key entry ofpackage detail.
Other Delivery Options62 Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved7. If you are not going to deliver the misloaded package, follow the steps to record a missedpackage.• Select “Non-Del” and then press 1 (“Other”).• Press Big Arrow Down and press “D” (“Missed”).8. Record your next package or complete the stop.Selecting the Preload Communications Load ScreenUse the Preload Communications Load screen for information on the package car load in general.1. From most Delivery, Pickup, or Statistics Card screens, except the Delivery Package screen,press Soft key ¤ beneath “PreComm”.2. The Preload Communications Load screen will display.Preload Comm (Load) Car 221234 Y 1. Was load acceptable? Y 2. Commit time pkgs in proper area? Y 3. Labels spaced for selection? Y 4. Pkgs loaded securely? Y 5. Pkgs loaded in sequential order?Comments: Yes NoPreload Communications Load Screen3. The Preload Communications Load screen describes the quality of the package car load ingeneral. Press Soft key ¤ beneath “Yes” or “No” as required to answer questions.4. If necessary, you can enter and edit any additional “Comments” information, up to 71characters.5. Press Big Arrow Up to return to the previous screen.
Other Delivery Options© Copyright 1999 United Parcel Service of America, Inc. 63All Rights Reserved.Load Quality PromptIf you key enter an ending mileage without entering the load quality rating for the current vehicle, aLoad Quality prompt will display.Vehicle 1 Car # 221234 Start 1234 Finish 1298 Tot 64 Pump1 1 Fuel1 15 Oil 0 Pump2 0 Fuel2 0 ττ----Trailer #--------Couple---Uncouple--1 1 02 0 0Was Load Quality Acceptable (Y/N)? N Yes NoVehicle Screen With Load Quality PromptInternational Shipment ChecklistThe International Shipment Checklist on the DIAD allows you to review and obtain information oneach international package picked up. The International Shipment Checklist can be accessed frommost Delivery, Pickup, or Statistics Card screens, and is view-only.1. From most screens, press Soft key ¤ beneath “IntlCkList” or select “IntlChk” from any ofseveral screens. International Shipment Checklist screen displays.2. Press Little Arrow Up ⇑ or Little Arrow Down ⇓ to move the highlight bar up or down onerow.ALL INTERNATIONAL SHIPMENTS CHECKLISTVerify invoice on lead package:οο Valueοο Currency οο Description of Goodsοο Country of OriginExcept Express Envelopes, Documents ofNo commercial value and EU to EU goodsin Free Circulationοο Verify all packages in multipleInternational Shipment Checklist Screen (Initial Screen)
Other Delivery Options64 Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved pkg shipmentWAYBILL AUDIT (All Shipments): οο Shipper number/account number οο Name of sender & phone number οο Shipper name & address (including postal code) οο Receiver contact person/phone number οο Receiver name & address (includingInternational Shipment Checklist (First Continuation Screen) postal code) οο One Payment of Charges selected οο One Service Level selected for all Packages within the shipment οο No. of Packages in Shipment is Recorded οο Description of goods οο Shipper signature and current dateInternational Shipment Checklist (Second Continuation Screen) οο Tracking labels on all other packages in shipment (2 of _, 3 of _)Additionally, Audit For: οο T doc present for all goods not in Free circulation οο EUR Certification stamped by customs if applicableInternational Shipment Checklist (Third Continuation Screen)Note: This screen is view only. No entry can be made.3. Review the list of instructions to verify that all the documentation needed by Customs is on eachinternational package that is picked up.4. Press Big Arrow Up to return to screen you were viewing prior to selecting InternationalShipment Checklist.Note: Whenever the DIAD experiences a memory restart, the International Shipment Checklistmay be deleted.
Pickups© Copyright 1999 United Parcel Service of America, Inc. 65All Rights Reserved.QUICK REFERENCE - PICKUPSTypical ScheduledPickup Stop(Non-Letter Center)Scheduled pickups have been downloaded to the DIAD and must be picked up daily.1. Press 1 (“Scheduled”) from the Main Menu. DIAD Main Menu V21.32_D3 [12:14] 1 2 3 Scheduled Unscheduled OneTime 4 5 6 Delivery Statistics Comm 7 8 9 Print DelLink ODS SplCnts IntlChk PreCommMain Menu2. The Scheduled Pickup Account List will appear. This list shows each of your regular pickupaccounts in pickup order. Scroll through the Scheduled Pickup Account List using LittleArrows or Big Arrows. (Little Arrows advance one line at a time. Big Arrows advance fourlines at a time.) Highlight the pickup account to be edited and press Enterè. 1025 LEUNG ENTERPRISES 17:30VICTORIA HARBOUR DOCKASEANA Rm Flr----------------------- 0 Prerecorded -- LEUNG ENTERPRISES 90123456 17:30 DAVIS INVESTMENTS 78901234 17:30 PEARL GARDEN HOTE 56789012 18:00 MAJESTIC HOTEL 34567890 18:00Scheduled Pickup Account List3. The Scheduled Pickup Package screen will appear. Key enter number of packages beingpicked up and record any money collected at pickup (C.O.P.).
Pickups66 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedLEUNG ENTERPRISES DOCK 17:00Scheduled Ship#:123456Unit:1001 LBX (Y/N): N----------------------------------------Totl:0 Tot: 0.00Loos:0 Ck: 0.00Pall:0 SplCnts IntlChk NoLBXBC COP NonPU PreRec CheckScheduled Pickup Package Screen4. Press Stop Complete 4. You will return to Account List. Highlight next pickup account usingLittle Arrow Up ⇑ and Little Arrow Down ⇓, or press Escape to return to Main Menu.Note: If you are unable to complete the pickup for any reason, use Soft key ¤ to select“NonPU”. The Non-Pickup Menu will appear.Note: You can pre-record a scheduled pickup stop. Enter the stop, then press the Soft key ¤beneath “PreRec” while you are in the Scheduled Pickup Package screen. A “P” isdisplayed to the left of a pre-recorded account in the Scheduled Pickup Account List. Anasterisk “*” is displayed to the left of a completed stop account. 1025 LEUNG ENTERPRISES 17:30VICTORIA HARBOUR DOCKASEANA Rm Flr----------------------- 1 Prerecorded -- LEUNG ENTERPRISES 90123456 17:30 DAVIS INVESTMENTS 78901234 17:30PPEARL GARDEN HOTE 56789012 18:00*MAJESTIC HOTEL 34567890 18:00Scheduled Pickup Account ListA “P” indicates aPre-recordedaccountAn “*”Indicates acompletedStop Account
Pickups© Copyright 1999 United Parcel Service of America, Inc. 67All Rights Reserved.OverviewThere are several types of pickups you can complete with the DIAD. The first three appear on theMain Menu.• Scheduled Pickup—A pickup that has been downloaded to the DIAD and is completed daily.• Unscheduled Pickup—A pickup that is not requested on a daily basis. For example, whenyou assist other service providers by completing pickups for them.• One-Time Pickup—A customer-requested pickup for a predetermined number of packages.• On Demand Pickup (On Call or Generic)—See On Demand section, page 80.Scheduled Pickups (Main Menu Option 1)Letter CenterUse the following procedures when the pickup location is a Letter Center.Note: You can also make Letter Center pickups as unscheduled or On Demand.1. Locate the nine-digit, unique Letter Center bar code inside the Letter Center, on the upper-rightcorner of the opened door. (Example: 7L0005414.) Œ•Ž7L-Letter Centeridentifier6-digit shippernumberCheck digit
Pickups68 Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved2. From Scheduled Letter Box Pickup Package screen, scan the Letter Center bar code. Six-digitshipper number will fill “LBX Id” field. 10:50Scheduled LBX Id:Unit:1001 LBX (Y/N):Y----------------------------------------Totl:0 SplCnts IntlChk NoLBxBc COD NonPU PreRec CheckScheduled Letter Box Pickup Package ScreenNote: If you are unable to scan or key enter the Letter Center bar code, press Soft key ¤beneath “NoLBxBc” to exit the “LBX Id” field.3. As you remove each letter or pak from the Letter Center, verify that the ASD is complete. Fillin any missing information. Make sure the billing information and weight are complete.ASD Label4. Remove the green UPS copy and turn it in with all other Letter Center pickup documents(ASDs, UPS Shipping Records, etc.).Note: Any other pickup record documents must be segregated and turned in with the ASDs so thecustomer receives the Letter Center rate.5. At the Pickup Package screen, scan or key enter the ASD bar code. All ASDs must be originscanned!6. After scanning, the Tracking Number screen displays. Enter the method of payment for eachASD.000 541
Pickups© Copyright 1999 United Parcel Service of America, Inc. 69All Rights Reserved. Tracking # Cr Cash Check 2 N1421618234 N 0.00 15.50 1 N3214687425 N 0.00 20.00 COP CheckTracking Number Screen7. Press Big Arrow Up .8. Record additional pickup package information and the total number of packages picked up.The ASD revenue fields display ASD totals. These fields only display if cash or checks areassociated with the scanned ASD. 10:50Scheduled LBX Id:XE1234Unit:1001 LBX (Y/N):Y----------------------------------------Totl:2 ----- ASD ---- Tot: 35.50 Ck: 35.50 Cash Due: 0.00SplCnts IntlChk NoLBxBc COD NonPU PreRec CheckScheduled Letter Box Pickup Summary Screen - Display ASD Revenue Feature9. The “Cash Due” field displays total cash due at this Letter Center stop. Non-ASD totals do notdisplay.10. Follow normal stop complete and Letter Center routine.Note: For prepaid ASDs, leave the credit indicator at “Y.”Note: If you are unable to complete the pickup for any reason, use Soft key ¤ to select“NonPU”. The Non-Pickup Menu will appear.ASD FieldsTotal = cash and checksCheck = total checks
Pickups70 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedŒ•Alert ScreensYou will see this screen if you press Stop Complete 44 and one or both of the conditions shown onthe screen exists.*****************************************Notice: Following Condition(s) Exist **--Revenue Exists, but no pkgs present **--Pickup Scanned pkgs > Total pkgs ** ** ** ***************************************** Yes NoStop Complete Conditions Exist ScreenŒOccurs when revenue from a scanned ASD has been enteredand a stop shows an exception, such as “NI-1.”•Indicates more origin-scanned packages than the “Totl” fielddisplays.Complete This Stop (Y/N)? N
Pickups© Copyright 1999 United Parcel Service of America, Inc. 71All Rights Reserved.Unscheduled Pickups (Main Menu Option 2)Non-Letter Center1. Press 2 (“Unscheduled”) from the Main Menu.2. If there are ASDs at the pickup point, verify the ASD to ensure that it is complete. Fill in themissing information. Make sure that billing information and weight are complete.3. Key enter address information and press Big Arrow Down .4. Key enter the customer’s shipper number.5. Remove the green UPS copy and return it to your center.6. At the Unscheduled Non-Letter Box Pickup Package screen, scan or key enter the ASD barcode. All ASDs must be origin scanned!GREAT EAGLE HOTELUnscheduled Ship#:123456Unit:1001 LBX (Y/N):N----------------------------------------Totl:0 Tot: 0.00Loos:0 Ck: 0.00Pall:0 SplCnts IntlChk NoLBxBc Yes No COP NonPU Ship#<6 CheckUnscheduled Non-Letter Box Pickup Package ScreenNote: For an unscheduled Letter Center pickup, scan the Letter Center bar code and the DIADwill automatically prompt you with “Make This a LBX Pickup (Y/N)?” Select Yes and the“Ship #” field will automatically display the LBX ID.7. After scanning, the Tracking Number screen displays. Enter the method of payment for eachASD. If the package is prepaid, leave default for “CR” as “Y.”Tracking # Cr Cash Check 2 N1421618234 N 0.00 45.00 1 N3214687425 N 32.00 COP CheckTracking Number ScreenNote: The DIAD provides an override feature for ASD bar codes that might not be recognized bythe DIAD. Select “COD” after scanning the ASD to display the “Revenue Amounts” fields.
Pickups72 Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved8. Press Big Arrow Up . Record additional pickup package information and the total numberof packages picked up. ASD revenue fields display any cash or checks that were entered as amethod of payment on the previous Tracking Number screen. These fields only display if cashor checks are associated with the scanned ASD. ASD fields include: “Totl” (total cash andchecks) and “Chk.”GREAT EAGLE HOTELUnscheduled Ship#: 123456Unit:1001 LBX (Y/N):N----------------------------------------Totl:3 ----- ASD ---- --- NON ASD -- Tot: 77.00 Tot: 0.00 Ck: 45.00 Ck: 0.00 Cash Due: 32.00 SplCnts IntlChk NoLBxBC Yes No COP NonPU Ship#<6 CheckUnscheduled Non-Letter Box Pickup Summary Screen - Display ASD Revenue Feature9. Key enter any non-ASD amounts. Non-ASD fields include: “Totl” (total cash and checks) and“Chk.”GREAT EAGLE HOTELUnscheduled Ship#:123456Unit:1001 LBX (Y/N):N----------------------------------------Totl:3 ----- ASD ---- --- NON ASD -- Tot: 77.00 Tot: 15.00 Ck: 45.00 Ck: 15.00 Cash Due: 32.00 SplCnts IntlChk NoLBxBC Yes No COP NonPU Ship#<6 CheckUnscheduled Non-Letter Box Pickup Summary Screen - Display ASD Revenue Feature10. View the “Cash Due” field for the total amount of cash (no checks) due on both ASD and non-ASD pickups.11. Press Stop Complete 4.Note: If you are unable to complete the pickup for any reason, use Soft key ¤ to select“NonPU”. The Non-Pickup Menu will appear.ASD FieldsTotal = cash and checksCheck = total checksNon-ASD FieldsTotal=cash and checksCheck = total checks
Pickups© Copyright 1999 United Parcel Service of America, Inc. 73All Rights Reserved.One-Time Pickup (Main Menu Option 3)To record one-time pickup stops:1. Press 3 (“OneTime”) from the Main Menu.2. Key enter the address. Press Big Arrow Down .3. Key enter the last three digits of the One-Time ID (the last three digits of the customer’stelephone number).4. Record the pickup information.COOMBS RESTAURANTOne Time Ship#:123456Unit:1001 ID:----------------------------------------Totl:0 Tot: 0.00Loos:0 Ck: 0.00Pall:0 SplCnts IntlChk COP NonPU Ship#<6 CheckPickup Screen5. Key enter the amount of money collected.6. Press Stop Complete 4. You will return to the Main Menu.Note: If you are unable to complete the pickup for any reason, use Soft key ¤ to select“NonPU”. The Non-Pickup Menu will appear. Non Pickup Menu 1 2 3 Missed Cancelled Closed 4 5 6 Not In No Money Not ReadyNon-Pickup Menu
Pickups74 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedPickup Summary Bar CodesWith the automation of UPS shipping systems, many of our customers generate a Pickup SummaryBar Code Report when they close out their shipping activity at the end of the day. The PickupSummary Bar Code (PSB) is a 23-character code generated by any customer using an automatedshipping system, such as TeleShip, OnLine Office, or OnLine Professional.Pickup Summary Bar Code Report
Pickups© Copyright 1999 United Parcel Service of America, Inc. 75All Rights Reserved.Completing the PickupIf customers generate Pickup Summary Bar Code Reports at their locations, follow these stepsduring your normal pickup routine:1. Verify the total number of packages picked up against information on the Pickup Summary BarCode Report.2. From the Scheduled Non-Letter Box Pickup Summary screen, scan or key enter the pickupsummary bar code.LEUNG ENTERPRISES DOCK 17:30Scheduled Ship#:123456Unit:1001----------------------------------------Totl:0 Tot: 0.00Loos:0 Ck: 0.00Pall:0Scheduled Non-Letter Box Pickup Summary Screen3. Once you scan pickup summary bar code, Tracking Number screen displays label. Tracking # Cr Cash Check 2 91123456000000003000038 1 91123456000000003000046 COD CheckTracking Number Screen4. Scan any remaining unique pickup summary bar codes at same stop.5. Press Big Arrow Up to return to Pickup Package screen.LEUNG ENTERPRISES DOCK 17:30Scheduled Ship#:123456Unit:1001 Total PSB’s:2----------------------------------------Totl:30 Tot: 0.00Loos:0 Ck: 0.00Pall:0 SplCnts IntlChk COP NonPU Ship#<6 CheckPickup Package Screen
Pickups76 Copyright 1999 United Parcel Service of America, Inc.All Rights Reserved6. Key enter the total number of packages picked up in the DIAD.7. Sign the Pickup Summary Bar Code Report, recording the pickup time and the number ofpackages picked up. The report stays with the shipper.8. If high-value packages are in the pickup, the automated shipping system will generate a HighValue Report. The system can produce two separate reports for total value over $1,000 and$5,000. Sign the High Value Report and return it to the center.High Value Report
On Demand Events© Copyright 1999 United Parcel Service of America, Inc. 77All Rights Reserved.ON DEMAND EVENTS (MAIN MENU OPTION 9)System Overview: How it WorksDIAD III, which is equipped with a data radio, can send messages to a center and/or dispatch site,and receive messages from either site. The service provider can receive messages such as requestsfor a pickup, a delivery, or an assist. These are called On Demand events.You can receive or initiate these types of On Demand events:Pickup:• OCA—A pickup with the service type of On Call Air (OCA).• Generic—A pickup with the service type of generic will include Rapid Recoveryrequests, such as a customer’s request for an additional pickup.Delivery:• Generic—A delivery with the service type of generic will include Rapid Recoveryrequests. Examples include a customer’s request for a re-delivery attempt or request topick up a package that was previously delivered, such as a misdelivery, a refused, or adamaged package.Assist:• Generic—An assist with the service type of generic.Receiving On Demand Event MessagesThe On Demand Alert screen appears on your DIAD whenever the center or dispatch site transmitsan On Demand event message. This indicates that a customer needs a specific service, such as anOn Call Air pickup (OCA). On Demand AlertPickup - OCAKENNETH CHAN CHEVROLET145 SIR WILLIAM BLVDASEANACommit: 17:45 Pkgs: 3Ready: 17:00 Close: 18:00 Time: 15:00 Enter OVERRIDE, PRERECORD or ETA: PreRec OvrrideOn Demand Alert ScreenNew
On Demand Events78 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedOn Demand Alert Screen Definitions• Alert—Status of the alert.Ø New—First time message has been dispatched.Ø Modify—Contains updated information about an existing event, such as an address orcommit time change. Check the screen for new or changed information. Appears only ifthe event has not been stop completed.Ø Cancel—Cancels a previously dispatched event and removes it from the list (only if thestop has not been stop completed).• Comment—May contain additional information about the event (up to 24 characters) orfuture service type information, such as Rapid Dispatch Recovery.• Customer Name• Address• Ready—The time that the customer will be ready.• Commit—The time committed for completion of the service.• Pkgs—The number of packages expected.• Close—The time that the customer facility closes.Accepting On Demand EventsTo acknowledge receipt and accept the On Demand Event enter an “ETA” (Estimated Time ofArrival). Once you accept the event, the DIAD adds it to the On Demand Event List.Highlight the bottom line. Then press Soft key ¤ beneath “Ovrride” to tell the center you areunable to service the event.Overriding an On Demand EventIf you receive an On Demand message that you are unable to service due to a breakdown or beingout of the area:1. When “Ovrride” has been selected, DIAD displays Select Override Response screen. Enter areason for answering with an override. Select Override Response 1 – Vehicle breakdown 2 – Out of area 3 - 4 - 5 - 0 – OtherSelect Override Response Screen
On Demand Events© Copyright 1999 United Parcel Service of America, Inc. 79All Rights Reserved.2. Select a listed option or press 2 for (“Out of area”).Enter Details (Optional):To:Out of areaEscape - Clear Enter - SendOverride Response Key Entry Screen for Pre-Defined Response3. To send the completed message, press Enter è. Then press Soft key ¤ to select “Yes” torespond to the question, “OK to Send Y/N?”Enter Details (Optional):To:Out of areaOK to Send Y/N? Yes NoOverride Response Key Entry Screen With OK MessageEditing On Demand Events1. Access the On Demand Event List from the On Demand Services Menu. This process is similarto servicing an event for a pickup, delivery, or assist.2. Use Little Arrow Down ⇓ to place the cursor on the On Demand stop to be edited.3. Press Enter è.4. Update as needed.5. Press Stop Complete 4.
On Demand Events80 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedOn Demand Event: Pickup1. Press 9 (“ODS”) on the Main Menu. DIAD Main Menu V21.32_D3 [12:14] 1 2 3 Scheduled Unscheduled OneTime 4 5 6 Delivery Statistics Comm 7 8 9 Print DelLink ODS SplCnts IntlChk PreCommMain Menu2. Press 1 (“Pickup”) from the On Demand Services Menu. On Demand Services Menu 1 2 3 Pickup Assist 4 5 6 DeliveryOn Demand Services Menu3. The On Demand Pickup List will appear. Select an event from the On Demand Event List andservice it, or add an event by using Soft key ¤ to select “AddStop”.Note: When adding an event, the Delivery Address screen will appear prior to the ODS PickupDetail screen.KENNETH CHAN CHEVROLET 18:00BILL MUNSON ASEANApress PRERECORD to add Pickup ----ETA- 197 AYUTHAYA LOOP 17:30*246 LONG XUYEN TERR 17:45 493 YAMAGUCHI W 18:00 505 FINNALYSON RD 18:10 AddStopODS Pickup List4. Press Enter è and the ODS Pickup Detail screen will appear.
On Demand Events© Copyright 1999 United Parcel Service of America, Inc. 81All Rights Reserved. On Demand Event Pickup DetailCommit: 17:45 Ready: 17:00 ETA: 17:30Event #:0000AB1234 Close: 18:00Phone #:4100-4567 Type: OCAPkgs: 3 Wgt: 75Contact:BILL MUNSON O/W SplCnts IntlChk PreComm PreRecODS Pickup Detail Screen5. Verify or key enter information in the On Demand Event Pickup Detail screen.Notes:• Once the On Demand event is pre-recorded, the ETA can’t be modified until you receive anew ETA alert.• If you have the event number, enter it. Otherwise, the DIAD automatically assigns an eventnumber.• If the dispatch site sends the message, most fields will already be filled. If you initiate thecommunication, then you will need to enter the appropriate details.6. Press Big Arrow Down . The On Demand Event Pickup Summary screen will appear.KENNETH CHAN CHEVROLET 18:00Pickup OCA Ship#:123X56Unit:1001 LBX (Y/N):N----------------------------------------Totl:3Wgt :75 Tot: 70.50Loos:0 *Ck: 70.50Pall:0 Credit:N SplCnts IntlChk PreComm COD NonPU PreRec CheckODS (Non Letter Box) Pickup Summary Screen7. Enter data as you would with any unscheduled pickup.8. Press Big Arrow Down . The ODS Pickup Package Level Detail screen will appear.KENNETH CHAN CHEVROLET 18:00On Demand Event Pickup - OCA 123X56-Pkg--Weight---Srv Cls------Cost------- 1 72 2DA 46.50 2 1 1DA 13.75 3 2 2DA 10.25 4 . 5 . SplCnts IntlChk PreComm PreRec
On Demand Events82 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedODS Pickup Package Level Detail Screen
On Demand Events© Copyright 1999 United Parcel Service of America, Inc. 83All Rights Reserved.Note: This screen appears only if the dispatch site transmits package detail information for five orfewer packages.9. Verify customer-provided package detail information.10. To complete the On Demand Event, press Big Arrow Up to return to the PickupSummary screen. Then press Stop Complete 4.ODS Pickup Status Menu1. If you were unable to complete the pickup for any of the reasons listed, use Soft key ¤ toselect “NonPU” from summary screen.2. ODS Pickup Status Menu is displayed. Select appropriate reason you were unable to completethe pickup. On Demand Pickup Status Menu 1 2 3 Missed Cancelled CLO Early 4 5 6 Not In No Money Not Ready 7 8 9 Already PUODS Pickup Status MenuOn Demand Event: DeliveryTo complete an On Demand delivery, follow the same procedures as you would for an On Demandpickup.1. From the On Demand Services Menu, press 4 (“Delivery”). On Demand Services Menu 1 2 3 Pickup Assist 4 5 6 DeliveryOn Demand Services Menu2. The On Demand Delivery List will appear. Select an event from the On Demand Event List andservice it, or add an event by using Soft key ¤ to select “AddStop”.
On Demand Events84 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedNote: When adding an event, the Delivery Address screen will appear prior to the ODS PickupDetail screen.
On Demand Events© Copyright 1999 United Parcel Service of America, Inc. 85All Rights Reserved.GUAT KENG INC 18:00PAT REDDAN ASEANApress PRERECORD to add Delivery ----ETA- 103 N ZAMA SEN 14:00*250 OAK JUNCTION 15:00 790 CHEMPAKA RING RD 15:30 AddStopODS Delivery List3. The DIAD displays the ODS Delivery Address screen. Verify and correct necessary addressinformation.Street # Street Name Type Dir Suf103 ZAMA SEN NCity PostCode UnitASEANA 27369 1001Consignee Room FlrGUAT KENG INC 412 4Note: CDS N On Demand Event Delivery – Gen SplCnts IntlChk PreComm / Dup PreRec OvrrideODS Delivery Address Screen4. Press Big Arrow Down ODS Delivery Detail screen will appear. On Demand Event Delivery DetailCommit: 14:00 Ready: 13:30 ETA: 14:00Event #:0000BC1425 Close: 18:00 Type: Gen Amt: 25.00 SplCnts IntlChk PreComm PreRecODS Delivery Detail Screen5. View or key enter detail data beginning with “Commit” field. DIAD will display additionalcomments received from dispatch site or center.6. Press Big Arrow Down to display ODS Delivery Package screen.
On Demand Events86 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedStreet # Street Name Type Dir Suf103 ZAMA SEN N---------------------------------------- Col Amt Ship # ID# Remark Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec DeliverODS Delivery Package Screen7. Scan or key enter package detail.ODS Delivery Status MenuIf you are unable to complete the delivery, follow the current procedures for accessing Non-Delivery reasons by selecting “NonDel” from package screen.
On Demand Events© Copyright 1999 United Parcel Service of America, Inc. 87All Rights Reserved.On Demand Event: Assist1. Select 2 (“Assist”) from On Demand Services Menu. On Demand Services Menu 1 2 3 Pickup Assist 4 5 6 DeliveryOn Demand Services Menu2. The ODS Assist List will appear. Select an event from the On Demand Event List and serviceit, or add an event by using Soft key ¤ to select “AddStop”.3. Verify or key enter information in the ODS Assist Address screen.Street # Street Name Type Dir Suf1123 PACIFIC AVCity PostCode UnitASEANA 27369 1001Consignee Room FlrMO DAVIS INVESTMENTS 200 2On Demand Event Assist – Gen SplCnts IntlChk PreComm / Dup PreRec OvrrideODS Assist Address Screen4. Press Big Arrow Down to view the ODS Assist Detail screen. On Demand Event Assist Detail Commit: 15:00 Ready: 14:30 ETA: 15:00Event #:0000GB1525 Close: 17:00 Type: Gen SplCnts IntlChk PreComm NonDel PreRecODS Assist Detail Screen
On Demand Events88 Copyright 1999 United Parcel Service of America, Inc.All Rights ReservedODS Assist Status MenuIf you are unable to complete an assist you previously accepted, use Soft key ¤ to select“NonDel” in ODS Assist Detail Screen. ODS Assist Status Menu will be displayed.On Demand Assist Status Menu 1 2 3 Missed Cancelled CLO Early 4 5 6 Not In Not Ready 7 8 9 AlreadySvcODS Assist Status Menu
DIAD Alerts© Copyright 1999 United Parcel Service of America, Inc. 89All Rights Reserved.DIAD ALERTSAlerts can:• Notify you of upcoming ETA and commit times.• Ask you for information about a missed commitment time.• Review work that needs to be completed.• Alert you to On Demand System (ODS) communication conditions.ETA AlertThe ETA Alert Screen reminds you that an Estimated Time of Arrival (ETA) is approaching.The alert is defaulted to 20 minutes prior to the ETA. ETA AlertDelivery – GenMO DAVIS INVESTMENTS1123 PACIFIC AVASEANACommit: 14:00 Pkgs: 1Ready: 13:30 Close: 18:00 Time: 13:40 BIG UP to Return PreRec OvrrideETA Alert ScreenCommit Time AlertThe Commit Time Alert Screen notifies you that an On Demand event commit time isapproaching. The DIAD highlights the commit time (the default is set at 20 minutes.) Commit Time AlertDelivery – GenMO DAVIS INVESTMENTS1123 PACIFIC AVASEANA ETA: 14:00 Pkgs: 1Ready: 13:30 Close: 18:00 Time: 13:40BIG UP to Return PreRec OvrrideCommit Time Alert ScreenCommit:14:0ETA: 14:00
DIAD Alerts90 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedMissed Commit AlertThe Missed Commit Alert screen requires you to establish a new ETA and requests informationabout the missed commit time.Missed Commit AlertDelivery - GenMO DAVIS INVESTMENTS1123 PACIFIC AVASEANA Pkgs: 1Ready: 13:30 Close: 18:00 Time: Enter ETA: PreRec OvrrideMissed Commit Alert Screen1. Enter new ETA and Select Missed Commit Reason screen appears. Select Missed Commit Reason1 – Received past commit time2 – Packages not ready3 – Incorrect pickup address4 – Delayed in traffic5 -0 – OtherSelect Missed Commit Reason Screen2. Select one of the four options, or O (“Other”). The Missed Commit Reason Key Entryscreen will appear. Missed Commit Reason Key Entry Delayed in trafficEscape - Clear Enter - Send Yes NoMissed Commit Reason Key Entry Screen - For Pre-Defined Response3. Enter additional information at the Missed Commit Reason Key Entry screen if necessary.4. To send the completed message, press Enter è and press Soft key ¤ to select “Yes” torespond to the question, “OK to Send Y/N?”Commit: 14:0014:00
DIAD Alerts© Copyright 1999 United Parcel Service of America, Inc. 91All Rights Reserved.Exceeded Maximum Retries AlertWhen the DIAD has exceeded the maximum number of retries while attempting to transmit datathrough the DVA back to the dispatch site or center, the Exceeded Maximum Retries Alertscreen will appear. See next page. ODS Transmission Alert COMMUNICATION FAILURE Follow Center Instructions Press BIG UP to Return PreRecExceeded Maximum Retries Alert ScreenPhone ODS
Phone ODS92 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedPHONE ODS (Communications Menu Option 6)The Exceeded Maximum Retries Alert screen tells you that you need to use the telephone toverbally communicate your messages.1. To perform this function, return to the Main Menu. DIAD Main Menu V21.32_D3 [12:14] 1 2 3 Scheduled Unscheduled OneTime 4 5 6 Delivery Statistics Comm 7 8 9 Print DelLink ODS SplCnts IntlChk PreCommMain Menu2. Select 6 (“Comm”). The Communications Menu will display. Communications Menu 1 2 3 Phone DVA Send Send Txt Msg 4 5 6 Phone ODS Rad On Rad OffCommunications MenuNote: When the radio has been disabled, a prompt to enable the radio transmitter appearsevery 10 minutes. Press the soft key beneath “Yes” to enable the radio or beneath “No” tocontinue the disable function.
Phone ODS© Copyright 1999 United Parcel Service of America, Inc. 93All Rights Reserved.3. From the Communications Menu, select 6 (“Phone ODS”). The Phone ODSInstructions screen will display. Phone ODS - Instructions1) Dial 9999-99992) The next screen displays a list of On Demand Messages that need to be Communicated to the On Demand System.3) Press Stop Complete on each message when finished communicating. Press Big Down to continue....Phone ODS Instructions Screen4. Dial the dispatch number listed, and prepare to talk through your pending messages.5. Press Big Arrow Down The ODS Messages Waiting for Communication screen willdisplay. ODS Messages Waiting for Communication-Event #-----Message Info--Time---Dest--*0000GH1328 Delivery ETA 12:30 0000DE1620 Pickup Comp 10:50 0000GB1525 Assist Comp 10:00 Text DISP Resp ReqODS Messages Waiting for Communication Screen6. An asterisk “*” will display to the left of the first event on the list. It indicates that themessage exceeded the maximum retry count.Note: The DIAD also lists all the other ODS messages that have not been transmitted.7. Press Enter è if you need more details about the selected event.8. To show that you’ve verbally communicated the message, press Stop Complete 4. Thisremoves the event from the list. Complete all messages.
Phone ODS94 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedODS AlertsOn Demand Events Not Complete AlertThe following screen warns you that you still need to complete pre-recorded On Demandevents before stopping the DIAD. [18:30] On Demand Events Are Not Complete! Delivery – COMPLETE Pickup - COMPLETE Assist - NOT COMPLETE Press Any Key to ContinueOn Demand Events Not Completed Warning ScreenMessages Pending Communication AlertIf you attempt to stop the DIAD while On Demand messages are pending transmission to theODS System, even if all On Demand events are complete, the following screen appears. [18:30] On Demand Messages Are Pending Successful Transmission! Pending Messages Must Be Verbally Communicated! Press Any Key to ContinueOn Demand Events Messages Pending Communication Screen
Phone ODS© Copyright 1999 United Parcel Service of America, Inc. 95All Rights Reserved.1. Press Big Arrow Up to return to the ODS Messages Waiting for Communicationscreen.ODS Messages Waiting for Communication-Event #-----Message Info--Time---Dest--*0000GH1328 Delivery ETA 12:30 0000DE1620 Pickup Comp 10:50 0000GB1525 Assist Comp 10:00 Text DISP Resp ReqODS Messages Waiting for Communication Screen2. Verbally communicate all the pending messages before stopping the DIAD.
Radio Status Indicator96 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedTEXT MESSAGES (Communications Menu Option 3)Text Messages OverviewThe DIAD is capable of sending and receiving text messages. These messages can alert you totraffic problems, Next Day Air arrivals, meet points, etc. You can receive two types ofmessages:• Response Required.• Text.To send and receive this essential information, you need to establish contact between the DIADand the ODS system. This link or log-in automatically occurs.Text Only MessagesWhen a text message is sent by the dispatch site or center, it is displayed on the Text MessageAlert screen.Read the text message, making a mental note of its contents. Text Message AlertACCIDENT ON PHUA CHU KANG LANEBIG UP to Return or PRERECORD to defer PreRecText Message Alert ScreenNote: If you were in the process of completing a stop when you received the text message,you could defer it once by using Soft key ¤ beneath “PreRec”. This is also true for OnDemand event alerts. If you defer an alert while other alerts are pending for display, the DIADwill automatically defer the other alerts as well.The DIAD displays the text message again following the next stop complete. To exit themessage permanently, press Big Arrow Up .
DIAD Alerts© Copyright 1999 United Parcel Service of America, Inc. 97All Rights Reserved.Response Required MessagesMessages that require a response to the center will appear on the Response Required Alertscreen. Response Required Alert HAS THE ACCIDENT CLEARED ON PHUA CHU KANG LANE BGDN to continue or PRERECORD to defer PreRecResponse Required Alert Screen1. To respond to this message, press Big Arrow Down . The Select Required Responsescreen will appear. Select Required Response 1 - Will Contact ASAP 2 – Request acknowledged and accepted 3 - Yes 4 - No 5 - 0 – OtherSelect Required Response Screen2. Choose a reason from the menu, or press O (“Other”). The Override Response Key Entryscreen will be displayed.Enter Details (Optional):To:Will contact ASAP Escape - Clear Enter – Send Yes NoOverride Response Key Entry Screen for Pre-Defined Response3. Key enter more information, if necessary.4. To send the completed message, press Enter è. Then press Soft key ¤ to select “Yes”to reply to the question, “OK to Send (Y/N)?”
Radio Status Indicator98 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedService Provider Created Text MessagesTo create and send a text message:1. Go to the Main Menu. Press 6 (“Comm”). The Communications Menu will display. Communications Menu 1 2 3 Phone Send Txt Msg 4 5 6 Phone ODS Rad On Rad OffCommunications Menu2. Press 3 (“Send Txt Msg”).Note: Text messages cannot be sent by phone (Speaker-Comm).3. The Select Message Destination screen will display. Decide where your messagewill go. Select Message Destination 1 - Center 2 - Dispatch Site 3 - Center & Dispatch SiteSelect Message Destination Screen4. The Select Text Message screen will display. Select a reason, or O for (“Other”).Select Text Message 1 -Finished Work 2 - 3 - 4 - 5 - 0 - OtherSelect Text Message Screen
DIAD Alerts© Copyright 1999 United Parcel Service of America, Inc. 99All Rights Reserved.5. Add additional text if necessary on the Override Response Key Entry screen.Enter Details (Optional):To:Dispatch SiteFinished WorkEscape - Clear Enter - Send /Override Response Key Entry Screen for Pre-Defined Response6. To send the completed message, press Enter èand use Soft key ¤ to select “Yes” inreply to the question, “OK to Send (Y/N)?”Radio Status IndicatorSome DIAD III units are supplied with a built-in radio for use in transmitting data directly ratherthan through a DVA. Units without radios will communicate through the DVA in the same wayas for DIAD II. An indication of whether a DIAD is equipped with a radio or is operatingthrough the DVA is shown on the Main Menu, the Verify Driver Information, and the StatisticsCard menu as follows: Route:20C Date:10/19/98 Battery: E||||||||| F RADIO SpclCnts IntlChk PreCommBattery: E||||||||| F DVAIf the radio becomes inoperable, the RADIO indicator shown below displays. The serviceprovider must then use the Speaker-Comm system for communication.Battery: E||||||||||FRADIORadio Status IndicationsIndicates a radio-equipped unitIndicates a DVA unit(Not available worldwide)Indicates the radio isinoperable
Radio Status Indicator100 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedDIAD AlertsTransmission of delivery tracking information and exception data is crucial in keeping ourcommitment to our customers. The DIAD will prompt you with alert screens in the followingsituations:• when data needs to be sent• if there is a problem transmitting the informationIf the DIAD radio does not transmit the data, make a Speaker-Comm call. A successfulSpeaker-Comm call sends all DIAD package tracking information and exception packagedetail.Transmission Commit TimesAlways respond to DIAD alert screens within 10 minutes.Transmission commitments to areas with cellular coverage:Transmission Commit TimesData Transmitted by DIADRadioor Phoned InData Transmitted bySpeaker-Comm CallNext Day Air andWorldwide ExpressASAPnot to exceed 20 minutes Within 30 minutes2nd Day Air andWorldwide ExpeditedASAPnot to exceed 20 minutes Within 30 minutes3 Day Select ASAPnot to exceed 20 minutes Within 30 minutesGroundTrac, Consignee Billing,and DeliveryTracII 90 minutes Within 120 minutesIn non-cellular areas, transmit information by Speaker-Comm.In non-radio coverage areas, transmit information by Speaker-Comm.
Speaker- Comm Calls© Copyright 1999 United Parcel Service of America, Inc. 101All Rights Reserved.SPEAKER-COMM CALLS (Communications Menu Option1)A Speaker-Comm call is one where you use the DIAD’s built-in speaker to transmit packagetracking data and exceptions over a telephone.1. From the Communications Menu, press 1 (“Phone”). The Speaker Instructions screen willdisplay. Speaker Instructions . Place Receiver Over DIAD Speaker . Press AutoDial to Dial . Check Phone for Connection Tone . If not, Dial X-XXX-XXX-XXXX . Place Receiver Over DIAD Speaker . Press Send to Begin Transmission . Wait for Transmission to Finish AutDial SendSpeaker Instructions Screen2. Follow the instructions on the Speaker Instructions screen.Note: The telephone receiver must not be moved during the call.3. While transmitting data, the DIAD will show this screen: ... Please Stand By... Pkgs Remaining 4 Press ESCAPE to CancelPlease Stand By Screen
Radio Transmitter Disable Function102 Copyright 1999 United Parcel Service of America,Inc.All Rights Reserved4. When the transmission is complete, the DIAD will show the following screen, asking you toconfirm that the transmission was completed successfully: Was the Transmission Complete? 1 - Retry Transmission or 2 - Quit Transmission (Try Later) 3 - Transmission OKTransmission Complete Screen5. Press 1 (“Retry Transmission”) to retry it now, or press 2 (“Quit Transmission”) to save theinformation for a later call.6. If the call was successful, press 3 to return to the Delivery Package screen.7. If you want to cancel the transmission for any reason, press Escape . The TransmissionCancelled screen will display. The Transmission was Cancelled. 1 - Retry Transmission or 2 - Quit Transmission (Try Later)Transmission Cancelled Screen8. Press 1 (“Retry Transmission”) or 2 (“Quit Transmission”) to save the information for alater call.
Speaker- Comm Calls© Copyright 1999 United Parcel Service of America, Inc. 103All Rights Reserved.RADIO TRANSMITTER DISABLE FUNCTIONTo disable the radio transmitter in areas with notices to turn off electronic devices:1. From the Main Menu, press 6 (Comm).2. From the Communications Menu, press the soft key beneath “Rad Off”. Theradio transmitter is then disabled. Communications Menu 1 2 3 Phone Send Txt Msg 4 5 6 Phone ODS Rad On Rad OffCommunications Menu• When disabled, the DIAD will prompt the user every 10 minutes asking if they wantto enable the radio transmitter.The Radio Transmitter is Currently DisabledDo You Want To Enable The Radio Transmitter? Y/N Yes NoRadio Disabled Alert Screen• Press the soft key beneath “Yes” to enable the radio or beneath “No” to continuethe disable function.
Print104 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedPRINT (Main Menu Option 7)This option is used for uploading delivery stop information so it can be printed at the customer’slocation using either:• Print Buffer (replaces the PAS)—A small print buffer box uploads delivery data fromthe DIAD using a DOI, and prints directly on the customer’s printer, or• Print At Stop (PAS)—A small printer and DOI (DIAD Optical Interface) held in acarrying case.Note: A limited number of these are left in the field.Transmitting Data1. Make sure the optical window on the DIAD (under the DIAD on the upper-right corner) isaligned with the DOI (DIAD Optical Interface). This has to be a snap-on clip with DIADIII.2. After recording all the packages at the stop and clarifying the customer signature, pressStop Complete 4.3. Press Big Arrow Up . The Main Menu appears.4. Press 7 (“Print”). The DIAD screen displays the Print Stop Menu List.121 LINE TECHNOLOGY SIR WILLIAM BLVDASEANA Rm 502 Flr 5-----------------------------------Stp # GALLOW ISLAND 1 ISLE CREEK 2 UNIVERSITY CENTRAL S 3 SIR WILLIAM BLVD 4Print Stop Menu List5. Use the appropriate key to select the desired stop information to be transmitted to thebuffer or PAS printer. Press Enter è. The Printer Check Off List appears. Printer Check Off List 1. Printer on? 2. Printer on line? 3. Paper properly aligned? 4. DIAD connected to printer?Press ENTER to continue ESCAPE to cancel
Print© Copyright 1999 United Parcel Service of America, Inc. 105All Rights Reserved.Printer Check Off List
Print106 Copyright 1999 United Parcel Service of America,Inc.All Rights Reserved6. Press Enter è to continue or press Escape to cancel.7. Ensure that the printer is online and paper is aligned.8. Connect the DOI and verify that the correct address is displayed.9. Press Enter è. The Printer Formatting and Transmitting screen appears. Formatting and Transmitting The Delivery Record Data For<121 SIR WILLIAM BLVD > Press ESCAPE to cancel printingPrinter Formatting and Transmitting Screen10. If there is a problem, press Escape to cancel printing.11. The data will be automatically transmitted to the print buffer or to the Print at Stop (PAS)unit. When the transmission is complete, the DIAD beeps and displays the DeliveryAddress screen.
Delivery Link© Copyright 1999 United Parcel Service of America, Inc. 107All Rights Reserved.DEL LINK (Main Menu Option 8)UPS Delivery Link (“Del Link”) is a product that allows the transfer of delivery informationfrom the DIAD to the customer’s computer within seconds. The software must be on thecustomer’s computer and running in order for you to transfer data.Using UPS Delivery LinkFollow these steps to transfer information to the customer’s computer.1. Notify the customer on arrival at the stop that the UPS Delivery Link software must berunning on the computer in order to transfer data.2. Scan or key enter package information.3. Obtain and clarify the receiver’s signature, and press Stop Complete 4.4. On the DIAD press Big Arrow Up The Main Menu appears.5. Press 8 (“DelLink”). The following screen displays the last four stops you entered.Additional stops can be accessed by pressing Little Arrow Up ⇑.121 LINE TECHNOLOGY SIR WILLIAM BLVDASEANA Rm 502 Flr 5-----------------------------------Stp # GALLOW ISLAND 1 ISLE CREEK 2 UNIVERSITY CENTRAL S 3 SIR WILLIAM BLVD 4Print Stop Menu List6. Highlight the stop to be transferred to the customer’s computer and press Enter. TheDelLink Check Off List displays. Del Link Check Off List1. DIAD connected to DOI?2. Correct Address?<LINE TECHNOLOGY ><121 SIR WILLIAM BLVD >Press ENTER to continue ESCAPE to cancelDel Link Check Off List
Delivery Link108 Copyright 1999 United Parcel Service of America,Inc.All Rights Reserved7. Verify that the UPS Delivery Link computer program is on the Main Menu and thecomputer monitor displays: “DIAD Communications: Enabled.”8. Place the DIAD Optical Interface (DOI) in the correct position on the DIAD. Be sure toalign the optical interface on the DIAD with the DOI. The DOI has to be a clip style DOIwith DIAD III. Verify that the monitor displays: “Establishing connection with DIAD.Please continue with DIAD entry...”9. Press Enter è. The following screen displays. Del Link Check Off List1. DIAD connected to DOI?2. Correct Address?<LINE TECHNOLOGY ><121 Establishing Link w/DOI BLVD >Press ENTER to continue ESCAPE tocancelDel Link Check Off List With Establishing Link Pop-Up10. The DIAD beeps and returns to the DIAD Main Menu when it is finished transferringinformation to the computer.Alert ScreenIf data transfer fails, the following screen will appear: Del Link Check Off List1. DIAD connected to DOI?2. Correct Address?<LINE TECHNOL No Link - Retry or Bring ><121 3rd Copy Tomorrow BLVD >Press ENTER to continue ESCAPE to cancelDel Link Check Off List with No Link Pop-Up1. Check for proper alignment of the DIAD and the DOI.2. Verify that the computer monitor displays: “Establishing connection with DIAD. Pleasecontinue with DIAD entry...”3. If successful transfer cannot be made:• You will need to bring a third copy to the stop on the following day.
Delivery Link© Copyright 1999 United Parcel Service of America, Inc. 109All Rights Reserved.• Notify your supervisor about the data transfer failure and the need for a third copy forthe customer.
P.M. Routine© Copyright 1999 United Parcel Service of America, Inc. 111All Rights Reserved.DIAD RESTARTThe DIAD is able to restart after certain recoverable faults. These might include network switchor certain hardware-related items. After a brief delay to restart the system, you can continue touse the DIAD with most of the previous data intact.1. When the DIAD determines that a recoverable fault has occurred, the DIAD Restart screendisplays. DIAD RestartingUnexpected Restart Please Wait....DIAD Restart Screen2. The DIAD Restart Screen will show one of the following messages:• “Network Switch” indicates no radio coverage, switching to cellular network.• “Unexpected Restart” indicates a possible hardware problem.Note: This process takes approximately 30 seconds to complete.3. After restart occurs, the Acknowledge DIAD Restart screen displays. Restart CompletedUnexpected RestartPlease Verify Last Information EnteredPress BIG UP to ContinueAcknowledge DIAD Restart Screen4. You must acknowledge this screen by pressing Big Arrow Up The DIAD will returnto the function that was active prior to the restart.Note:The DIAD will attempt to restart a defined number of times (default is five) during theday. After reaching that defined number, the DIAD will go to Basecom without anyadditional restart attempts.
P.M. Routine112 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedIf a DIAD restart occurs while you are in the middle of a stop (prior to pressingStop Complete), the last line of data must be re-entered. The DIAD will restart and return tothe Delivery Address screen. You must go to the screen you were working on prior to therestart and key enter the last line of information.You should report any DIAD restarts to the center team at the end of the day.EXCEPTION REPORTINGDIAD DriversOn Next Day Air and International or 2nd Day A.M. (Commercial) packages, phone in theseexception types to the CSC (or center) within 30 minutes.• Misloads not delivered.• Bad address (NSS, NSP, NSN, Moved, etc.).• Damages.• Off area (out of service area, out of territory).• Delivered after committed time.• No delivery attempt.• Not delivered.Non-DIAD DriversPhone in exceptions on all tracked packages to the CSC or center.
P.M. Routine© Copyright 1999 United Parcel Service of America, Inc. 113All Rights Reserved.RECORDING ON THE PAPER DELIVERY RECORDIf you are recording on a Delivery Information Record due to a DIAD failure, report the failureto your center and request a replacement DIAD.When recording on paper, keep in mind that tracking information must be phoned in to the CSCto meet the transmission-time commitments.When you phone in, provide the CSC (or the center) with:• Your name.• SLIC number.• Package tracking number.• Shipper number (required only if a standard label is used instead of a 1Z label).• Last name of the receiver.• Time of delivery.• The code number on the Delivery Information Record when reportingnon-deliveries.
P.M. Routine114 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedQUICK REFERENCE – P.M. ROUTINEP.M. Routine1. Press 5 (“Statistics”) from the Main Menu.2. Press 2 (“Inside Bldg”) from the Statistics Card Menu. Enter the return-to-building time andwash information.• Verify or enter totals for:Ø RecoveryØ High ValueØ Waybills3. Press 9 (“Vehicles”) on the Statistics Card Menu.• Enter the ending mileage.• Record fuel and oil as well as couple/uncouple of TP-60 trailers.4. At the center’s turn-in area, press 8 (“Turn In”) on the Statistics Card Menu. The DIADwill automatically total the amounts entered and post them against the amount due on theright side of the screen. When the turn-in is complete, the amount over/short should be$0.00.5. Scan the daily turn-in envelope.6. Press Signature − Enter the number of currency envelopes to be turned in and press Enterè.7. Sign the signature pad and press Signature − again.8. Press Big Arrow Up .9. Select Soft key ¤ beneath “StpDIAD” from the Statistics Card Menu. Confirm the stopprocess. The DIAD is now in Basecom.10. Place the DIAD in your assigned slot in the base station.
P.M. Routine© Copyright 1999 United Parcel Service of America, Inc. 115All Rights Reserved.Turn-In Summary ScreenAt the end of the day, when you are ready to turn in the C.O.D. amounts collected, use thefollowing screen to enter the appropriate denominations. | Cash Recd 12.34 Currency 12.00 |-Vouchers 0.00 Coins .34 |-M/O 0.00 |=Cash Due 12.34 | |Currency 12.00 |Coins 0.34 |Over/Short 0.00 Edit NoBarCdTurn-In Summary ScreenWhen the turn-in is complete, the amount over/short should be $0.00.Scanning a Daily Turn-In Envelope1. Press 8 (“Turn In”) from the Statistics Card Menu. The Turn-In Summary screen willdisplay.2. From the Turn-In Summary screen, press scan. The DIAD will accept up to five bar codedturn-in envelopes. If the scan fails, this screen will appear:***************************************** Bar Code Entry ** ** Please Enter Entire Barcode ** --------------------------- ** **Msg->Scan Failed or Not Ready *****************************************Bar Code Entry Screen with Message3. Manually key enter the bar code number exactly as it appears on the turn-in envelope.Note: If you are unable to scan or key enter the bar code, press Void. Then use Soft key ¤to select “NoBarCd”.
P.M. Routine116 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedTurn-In Signature ScreenThe total tags and checks displayed on the Turn-In Signature screen must be reconciled to thephysical documents enclosed in your daily turn-in envelope.1. Press Signature − The Turn-In Signature screen will appear.Tot Tags: 1 Cash Turn-In: 12.34Tot Checks: 0 Amt Ov/Sht: 0.00W. KongDriver Signature Cash Env 1OvrrideTurn-In Signature Screen2. Count the number of C.O.D. tags and the total number of checks collected.3. Verify that the number of tags and total number of checks counted matches theTurn-In Signature screen.4. If a discrepancy exists, utilize the Review C.O.D. screen to make appropriate corrections inthe DIAD.5. Enter the number of currency envelopes, then press Enter è.6. Sign your name on the signature pad and press Signature −. (The Signature Clarificationscreen will not appear.)
P.M. Routine© Copyright 1999 United Parcel Service of America, Inc. 117All Rights Reserved.DIAD III Maintenance• While the DIAD III is designed to be rugged and resistant to damage, it is still a sensitivepiece of electronic equipment.Ø Use only the stylus marked “DIAD III ONLY” when obtaining a customer or turn insignature. Using any other object will damage the display screen.Ø Special care needs to be taken to protect the display from scratches.Ø The DIAD III is equipped with a handle, which retracts when not in use.Ø The DIAD III should be visually inspected for any cracks or broken or missing parts. Ifany faults are found, the unity should be returned for repair. The rubber feet located onthe bottom of the unit should also be inspected for wear.Ø The battery compartment should be checked to ensure that the holding screw is in thefully locked position.• The DIAD III should be cleaned twice per week (or as needed) with a towel from theDIAD cleaning station. To keep the unit in good working order, it is crucial that allelectrical contacts, optical windows, and other critical areas be kept clean and free ofdebris.
Soft Key Function Definitions118 Copyright 1999 United Parcel Service of America,Inc.All Rights ReservedSoft key Function DefinitionsThe following table lists all DIAD III functions that can be selected by the five Soft key ¤ andgives a definition for each. Most of these functions are identical to the function of the same namein DIAD II. Only the method of selection is different.Soft key FunctionsFunctionDesignation Function Definition“Center” On Road Call Screen, indicates that a breakdown was at the center.“Check” Displays COD Calculation screen if that screen is not already displayed. In CODCalculation Screen indicates to DIAD that C.O.D. entry was paid by check.“COD” Indicates to the DIAD that money is due on the current delivery package. DIAD thenprompts for amount due.“COP” Indicates to the DIAD that money is due on the current pickup package. DIAD thenprompts for amount due.“Counter” In verify driver information screen, indicates when DIAD is being used at customercounter.“Deliver” Displays driver release locations along with signed delivery notice, left at, and releasenumber data.“Driver” In verify driver information screen, indicates when a driver uses the DIAD.“Dup” Copies previous entry into “Shipper Number” and “Street Number” fields. Also indicatesthat stop is a duplicate stop in “Room” field.“Dup/Com” Indicates that Left At stop is commercial, and indicate that stop is a duplicate stop.“Dup/Res” Indicates that Left At stop is residential, and indicate that stop is a duplicate stop.“Edit” Displays information on a stop that has already been completed, or allows editing ofpackage detail information.“Intelchk” Displays International Checklist Screen.“LA/Com” Indicates that Left At address is commercial.“LA/Res” Indicates that Left At address is residential.“Left At” Indicates that a stop is an indirect delivery. After pressing Stop Complete DIADprompts for the location at which delivery was left.“MultChk” Allows entry of more than one check for a COD or COP payment.“AddStop” Allows entry of data manually on an ODS stop.“No” Indicates a negative response to a question on the display screen.“NonDel” Displays Non-Delivery Menu to allow selection of the reason for non- delivery.
Soft Key Functions Definitions© Copyright 1999 United Parcel Service of America, Inc. 119All Rights Reserved.Soft key FunctionsFunctionDesignation Function Definition“NonPU Displays Non-Pickup Menu to allow selection of the reason for non-pickup.“Ovrride” Allows entry of address information that is not contained in DIAD Loop Detail database.Also used to enter multiple checks on COD Calculation screen and accesses Paper recordscreen from “Shipper Number” field.“+Paper” Displays Paper record Screen when selected from “Shipper Number” field.“PreComm” Allows entry of information on car load conditions and misloaded packages.“PreRec” Temporarily stores stop/package information in DIAD for later retrieval.“Rad Off” Disables radio transmitter.“Rad On” Enables radio transmitter.“Road” On Road Call Screen, indicates that a breakdown was on the road.“Ship#<6” Used when shipper number is less than six digits. Places a “/” in last digit position andallows DIAD to process shipper number.“SplCnts” Displays Special Counts Screen for input of ARS, Special 1, 2, A, and B counts.“StpDIAD” Allows the user to stop the DIAD at the end of the day.“Verify” Displays Driver Verification screen.“Yes” Indicates a positive response to a question on the display screen.“.” Used in addresses, return addresses, and text messages.“/” Used in street numbers when the address is a fraction (e.g. 123 ½ York Rd.).

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