Motorola Solutions 89FT7002 Handheld or Belt mounted data terminal with two Sp User Manual DIAD III Ref Guide

Applicant: Motorola, Inc. FCC ID: AZ489FT7002

Exhibit 8

Exhibit VIII. User Information and Manual:

1.) User Card - 2 pages

User Safety Training and Safety Information

Operational Instructions and Training Guidelines

2.) User Manual - 119 pages

DIAD III Reference Guide

68P02963C77-O, March 2002 Safety

Please retain for future use

DIADIII Terminal

with GPRS Radio-Modem

User Safety, Training, and General Information

READ THIS IMPORTANT INFORMATION ON SAFE AND

EFFICIENT OPERATION BEFORE USING YOUR MOTOROLA

HANDHELD PORTABLE TERMINAL

The information provided in this document supersedes the general safety

information contained in user guides published prior to June 2001. For

information regarding terminal use in a hazardous atmosphere please refer

to the Factory Mutual (FM) Approval Manual Supplement or Instruction Card,

which is included with terminal models that offer this capability.

Compliance with RF Energy Exposure Standards

Your Motorola terminal is designed and tested to comply with a number of

national and international standards and guidelines (listed below) regarding

human exposure to terminal frequency electromagnetic energy. This terminal

complies with the IEEE (FCC) and ICNIRP exposure limits.

Your Motorola terminal complies with the following RF energy exposure

standards and guidelines:

•International Commission on Non-Ionizing Radiation Protection

(ICNIRP) 1998

•United States Federal Communications Commission, Code of Federal

Regulations; 47CFR part 2 sub-part J

•American National Standards Institute (ANSI) / Institute of Electrical and

Electronic Engineers (IEEE) C95. 1-1992

•Institute of Electrical and Electronic Engineers (IEEE) C95.1-1999

Edition

•Ministry of Health (Canada) Safety Code 6. Limits of Human Exposure

to Terminal frequency Electromagnetic Fields in the Frequency Range

from 3 kHz to 300 GHz, 1999

•Australian Communications Authority Terminal communications (Elec-

tromagnetic Radiation - Human Exposure) Standard 1999 (applicable to

wireless phones only)

• ANATEL, Brasil Regulatory Authority, Resolution 256 (April 11, 2001)

"additional requirements for SMR, cellular and PCS product certifica-

tion."

OPERATIONAL INSTRUCTIONS AND TRAINING GUIDELINES

Body-worn operation

•Always place the terminal in a Motorola approved clip, holder, hol-

ster, case, or body harness for this product. Use of non-Motorola-

approved accessories may exceed FCC RF exposure guidelines.

Antennas & Batteries

•Use only Motorola approved supplied antenna or Motorola

approved replacement antenna. Unauthorized antennas, modifica-

tions, or attachments could damage the terminal and may violate FCC

regulations.

•Use only Motorola approved, supplied batteries or Motorola

approved replacement batteries. Use of non-Motorola-approved

antennas or batteries may exceed FCC RF exposure guidelines.

APPROVED ACCESSORIES

The list of Approved Motorola accessories is given below:

• DIADIII Battery FNN5101

• UPS Carrying Bag for DIADIII

• DIADIII Handle (part of terminal)

ELECTROMAGNETIC INTERFERENCE/COMPATIBILITY

Note: Nearly every electronic device is susceptible to electromagnetic

interference (EMI) if inadequately shielded, designed, or otherwise

configured for electromagnetic compatibility.

Facilities

To avoid electromagnetic interference and/or compatibility conflicts, turn off

your terminal in any facility where posted notices instruct you to do so.

Hospitals or health care facilities may be using equipment that is sensitive to

external RF energy.

Aircraft

When instructed to do so, turn off your terminal when on board an aircraft.

Any use of a terminal must be in accordance with applicable regulations per

airline crew instructions.

Medical Devices

Pacemakers

The Advanced Medical Technology Association (AdvaMed) recommends that

a minimum separation of 6 inches (15 centimeters) be maintained between a

2963C77ODRAFT2.fm Page 1 Thursday, February 28, 2002 5:16 PM

handheld wireless terminal and a pacemaker. These recommendations are

consistent with those of the U.S. Food and Drug Administration.

Persons with pacemakers should:

• ALWAYS keep the terminal more than 6 inches (15 centimeters) from

their pacemaker when the terminal is turned ON.

• not carry the terminal in the breast pocket.

• use the ear opposite the pacemaker to minimize the potential for inter-

ference.

• turn the terminal OFF immediately if you have any reason to suspect

that interference is taking place.

Hearing Aids

Some digital wireless terminals may interfere with some hearing aids. In the

event of such interference, you may want to consult your hearing aid

manufacturer to discuss alternatives.

Other Medical Devices

If you use any other personal medical device, consult the manufacturer of

your device to determine if it is adequately shielded from RF energy. Your

physician may be able to assist you in obtaining this information.

Driver Safety

Check the laws and regulations on the use of terminals in the area where

you drive. Always obey them.

When using your terminal while driving, please:

• Givefullattentiontodrivingandtotheroad.

• Use hands-free operation, if available.

• Pull off the road and park before making or answering a call if driving

conditions so require.

OPERATIONAL WARNINGS

For Vehicles With an Air Bag

Do not place a portable terminal in the area over an air bag or in the air

bag deployment area. Air bags inflate with great force. If a portable

terminal is placed in the air bag deployment area and the air bag

inflates, the terminal may be propelled with great force and cause

serious injury to occupants of the vehicle.

Potentially Explosive Atmospheres

Turn off your terminal prior to entering any area with a potentially

explosive atmosphere, unless it is a terminal type especially qualified

for use in such areas as “Intrinsically Safe” (for example, Factory

Mutual, CSA, UL, or CENELEC). Do not remove, install, or charge

batteries in such areas. Sparks in a potentially explosive atmosphere

can cause an explosion or fire resulting in bodily injury or even death.

The areas with potentially explosive atmospheres referred to above

include fueling areas such as below decks on boats, fuel or chemical

transfer or storage facilities, areas where the air contains chemicals or

particles, such as grain, dust or metal powders, and any other area

where you would normally be advised to turn off your vehicle engine.

Areas with potentially explosive atmospheres are often but not always

posted.

Blasting Caps and Blasting Areas

To avoid possible interference with blasting operations, turn off your

terminal when you are near electrical blasting caps, in a blasting area,

or in areas posted: “Turn off terminal.” Obey all signs and instructions.

OPERATIONAL CAUTIONS

Batteries

All batteries can cause property damage and/or bodily injury such as burns if

a conductive material such as jewelry, keys, or beaded chains touches

exposed terminals. The conductive material may complete an electrical

circuit (short circuit) and become quite hot. Exercise care in handling any

charged battery, particularly when placing it inside a pocket, purse, or other

container with metal objects.

Risk of explosion if battery is replaced by an incorrect type. Dispose of used

batteries according to the instructions.

68P02963C77-O

@6802963C77@

!

W A R N I N G

!

C a u t i o n

MOTOROLA and the Stylized M Logo are

registered in the U.S. Patent and Trademark

Office. All other product or service names are

the property of their respective owners.

2963C77ODRAFT2.fm Page 2 Thursday, February 28, 2002 5:16 PM

DIAD III

Reference Guide

This guide is current through DIAD 21.32

Table of Contents

Introduction ....................................................................................................................... 4

How to Use the Reference Guide .................................................................................. 4

About DIAD III .............................................................................................................. 4

Features.......................................................................................................................... 5

Safety Information........................................................................................................... 7

DIAD Keys and Functions................................................................................................ 7

Use of Function Keys ................................................................................................... 11

Soft Key Function Selection......................................................................................... 11

Quick Reference – A.M. Routine .................................................................................... 13

A.M. Routine ................................................................................................................ 13

Verify Driver Information Screen................................................................................. 15

Verify Driver Information Screen Definitions.................................................................................................. 15

Menu Overview................................................................................................................. 17

Main Menu ................................................................................................................... 17

Statistics Menu (Main Menu Option 5) ........................................................................... 18

Break/Lunch (Statistics Card Option 1)........................................................................................................... 18

Inside Building (Statistics Card Option 2) ....................................................................................................... 19

Other Work (Statistics Card Option 3) ............................................................................................................. 20

Recap (Statistics Card Option 4) ....................................................................................................................... 22

Review C.O.D. Data (Statistics Card Option 5) ............................................................................................... 23

Road Call (Statistics Card Option 6) ................................................................................................................. 24

Summary (Statistics Card Option 7).................................................................................................................. 25

Turn-In (Statistics Card Option 8)..................................................................................................................... 27

Vehicles (Statistics Card Option 9) ................................................................................................................... 28

Quick Reference – Typical Delivery Stop....................................................................... 30

Delivery (Main Menu Option 4)................................................................................... 30

Recording Package information......................................................................................................................... 30

Getting the Signature .......................................................................................................................................... 31

Delivery Address Screen.............................................................................................. 32

Delivery Address Screen Definitions and Operations................................................................................... 32

Delivery Package Screen.............................................................................................. 34

Delivery Package Screen Definitions................................................................................................................ 34

ASD Delivery................................................................................................................ 35

Scanning ........................................................................................................................ 36

Bar Coded Packages............................................................................................................................................ 36

Non-Bar Coded Packages................................................................................................................................... 37

Signature Screen........................................................................................................... 38

Signed Service Notice......................................................................................................................................... 39

C.O.D. Packages........................................................................................................... 39

Recording C.O.D. Packages ............................................................................................................................... 39

C.O.D. Requirements Prompt ............................................................................................................................. 41

Non-Delivery................................................................................................................. 42

Non-Delivery Menu Definitions........................................................................................................................ 43

Missed Packages ................................................................................................................................................. 43

Package Info ................................................................................................................. 44

Package Type Menu Definitions....................................................................................................................... 44

Late Air Reasons .......................................................................................................... 45

Table of Contents

Late Air Reasons Screen Definitions................................................................................................................ 46

Edit Late Air Reason Screen .............................................................................................................................. 46

Other Delivery Options.................................................................................................... 47

Pre-Recording............................................................................................................... 47

To Pre-Record a Stop.......................................................................................................................................... 47

To Access Stops From the Pre-Record List.................................................................................................... 47

Stop the DIAD Alert Screen .............................................................................................................................. 48

Multiple Stops Left At One Location........................................................................... 49

Multiple Stops Left At Central Receiving Location/Mail Room................................. 52

Editing a Completed Stop and Tracking Information.................................................. 55

Completed Stop.................................................................................................................................................... 55

Package Tracking Information........................................................................................................................... 55

Voiding a Delivery Package or Stop............................................................................. 56

To Void a Package............................................................................................................................................... 56

To Void a Delivery Stop ..................................................................................................................................... 56

Paper Record Totals..................................................................................................... 56

Paper Delivery Record Screen Definitions:...................................................................................................... 58

Delivery Confirmation.................................................................................................. 58

Delivery Confirmation Screen Definitions:...................................................................................................... 58

Special Counts Screen.................................................................................................. 60

Special Counts Screen Definitions:................................................................................................................... 60

Preload Communications .............................................................................................. 61

Accessing the Preload Communication Misload Screen............................................................................... 61

Selecting the Preload Communications Load Screen..................................................................................... 62

Load Quality Prompt ........................................................................................................................................... 63

International Shipment Checklist................................................................................. 63

Quick Reference - Pickups .............................................................................................. 65

Overview....................................................................................................................... 67

Scheduled Pickups (Main Menu Option 1)...................................................................... 67

Letter Center......................................................................................................................................................... 67

Alert Screens........................................................................................................................................................ 70

Unscheduled Pickups (Main Menu Option 2) ................................................................. 71

Non-Letter Center................................................................................................................................................ 71

One-Time Pickup (Main Menu Option 3)........................................................................ 73

Pickup Summary Bar Codes......................................................................................... 74

Completing the Pickup........................................................................................................................................ 75

On Demand Events (Main Menu Option 9) ..................................................................... 77

System Overview: How it Works................................................................................. 77

Receiving On Demand Event Messages..................................................................... 77

Accepting On Demand Events ..................................................................................... 78

Overriding an On Demand Event................................................................................. 78

Editing On Demand Events.......................................................................................... 79

On Demand Event: Pickup........................................................................................... 80

ODS Pickup Status Menu................................................................................................................................... 83

On Demand Event: Delivery........................................................................................ 83

ODS Delivery Status Menu................................................................................................................................ 86

On Demand Event: Assist............................................................................................ 87

ODS Assist Status Menu................................................................................................................................... 88

Table of Contents

DIAD Alerts..................................................................................................................... 89

ETA Alert ..................................................................................................................... 89

Commit Time Alert....................................................................................................... 89

Missed Commit Alert................................................................................................... 90

Exceeded Maximum Retries Alert .............................................................................. 91

PHONE ODS (Communications Menu Option 6)........................................................ 92

ODS Alerts.................................................................................................................... 94

On Demand Events Not Complete Alert .......................................................................................................... 94

Messages Pending Communication Alert ....................................................................................................... 94

Text Messages (Communications Menu Option 3)........................................................... 96

Text Messages Overview................................................................................................................................... 96

Text Only Messages ........................................................................................................................................... 96

Response Required Messages .......................................................................................................................... 97

Service Provider Created Text Messages ........................................................................................................ 98

Radio Status Indicator........................................................................................................................................ 99

DIAD Alerts................................................................................................................ 100

Transmission Commit Times ..................................................................................... 100

Speaker-Comm Calls (Communications Menu Option 1) ........................................... 101

Radio Transmitter Disable Function ........................................................................... 103

Print (Main Menu Option 7)........................................................................................... 104

Transmitting Data....................................................................................................... 104

Del Link (Main Menu Option 8)..................................................................................... 107

Using UPS Delivery Link ........................................................................................... 107

Alert Screen................................................................................................................ 108

DIAD Restart ................................................................................................................. 111

Exception Reporting...................................................................................................... 112

DIAD Drivers ............................................................................................................. 112

Non-DIAD Drivers ..................................................................................................... 112

Recording on the Paper Delivery Record ..................................................................... 113

Quick Reference – P.M. Routine................................................................................... 114

P.M. Routine............................................................................................................... 114

Turn-In Summary Screen............................................................................................ 115

Scanning a Daily Turn-In Envelope ............................................................................ 115

Turn-In Signature Screen........................................................................................... 116

DIAD III Maintenance ............................................................................................... 117

Soft key Function Definitions ..................................................................................... 118

DIAD Keys and Functions

INTRODUCTION

How to Use the Reference Guide

This reference guide is designed to assist you in using the DIAD. It is broken into several

sections, reflecting the DIAD menus. In general, the sections are arranged according to the

order of events followed by a typical driver on a typical day. The events you will encounter

earlier and most frequently are covered first.

The Table of Contents shows you where particular sections begin, and graphics indicate quick

reference pages. These step-by-step instructions will show you how to complete a common

activity.

To find information on a particular topic, you can also check the index in the back of the book.

Purpose

The DIAD is used by service providers to:

• Record and store:

Ø Delivery information.

Ø Pickup information.

Ø Statistical information (automatically calculated).

• Send and receive On Demand messages.

• In most units, transmits tracked and exception data to the tracking system through a

radio link built into the DIAD.

About DIAD III

DIAD stands for Delivery Information Acquisition Device. The DIAD III is the third model of

DIAD to be put into service. The changes in design incorporated into DIAD III are the result of

many recommendations by experienced service providers. The primary features of the DIAD III

are described in the following paragraphs.

DIAD Keys and Functions

Features

• The DIAD case has a contoured, hourglass shape. The carrying handle retracts when

not in use.

• The DIAD III is equipped with more data memory and a faster digital processor than

previous models.

• A small built in flashlight is provided for viewing package labels or other objects in low

light conditions. The keypad glows in the dark for easy viewing in low light conditions.

• Pressing any key activates the DIAD. The DIAD is deactivated automatically (without

loss of screen data) if no keyboard activity occurs during any 30-second interval.

• The DIAD has a 10-line, 40-character LCD display screen for the display of

information during operation.

• Display screen is backlit for easy viewing in low light conditions.

• The DIAD stylus is used to record signatures on the display screen.

• The DIAD contains a bar code scanner, which scans tracking and other bar-coded

labels.

• A small speaker is mounted in the hand rest area near the top of the unit. It signals

certain operating conditions and is also used to transfer data over the telephone.

• The DIAD III has an automatic dialing system, when transferring data over the

telephone.

• Most DIAD III units are supplied with a built-in radio for use in transmitting data to the

tracking system.

• The DIAD is powered by a rechargeable battery that provides power for 12 hours of

operation. The unit is recharged at night in the base station at the center. The service

provider can exchange the battery for a fresh one during use if necessary.

DIAD Keys and Functions

DIAD III

Warning Label (on back)

Communication speaker

Hand Rest

Display Screen

Keypad

Stylus (In Holder)

Handle

(Recessed)

Lights

Replaceable

Battery

DIAD Keys and Functions

Safety Information

SAFETY INFORMATION

WARNING

Potentially Explosive Atmospheres

Most battery-powered equipment, including DIAD III, should not be used in

areas where potentially explosive atmosphere is present. If the DIAD III battery

is removed in a potentially explosive atmosphere, a spark from the battery

contacts could cause an explosion of fire. To avoid such an occurrence, record

packages and obtain signatures at the package car.

Blasting Areas

Many blasting operations use radio signals to trigger their explosions. In the

event that a blasting operation is vulnerable to radio interference, the DIAD III

radio could trigger an explosion. To avoid such an occurrence, turn off the

transmitter in any areas marked as "blasting areas" or areas with notices posted

instructing you to turn off cellular telephones or two-way radios.

Health Care Facilities

Most medical equipment is shielded from electromagnetic interference. However,

in the event that medical equipment is not shielded, the DIAD III device could

interfere with the operation of the equipment. To avoid such an occurrence, turn

off the DIAD III transmitter in any health care facilities with notices posted

instructing you to turn off cellular telephones or two-way radios.

DIAD KEYS AND FUNCTIONS

DIAD III has three types of keys: Alpha, Numeric, and Function keys.

Signature

Soft Keys (5)

Little Arrow Up

Street # Street Name Type Dir Suf

121 SIR WILLIAM BLVD

City PostCode Unit

ASEANA 27369 1001

Consignee Room Fir

LINE TECHNOLOGY 502 5

Note:1 – CDS N

Completed Stop = 0 Prerec Stop = 0

SplCnts IntlChk PreComm /

Edit Dup PreRec Override

DIAD Keys and Functions

Cycle

Shifts function of space key between

space and backspace.

Shifts control of light key between

backlight and DIAD flashlight.

Shifts selection of soft key functions

between bottom two lines on display

screens.

Space/Backspace

Inserts space character when keying in

data.

Backspaces over previous character

when cycle key is pressed before

space key.

Soft Key (Five Available)

Selects highlighted option that is

directly above the specific key in bottom

line and next to bottom line of screen.

Alpha

A through Z keys are used to

record text data (such as address

information or package detail).

Numeric

0 through 9 keys are used to

record numeric data (such as

address information or package

detail).

Scan

Activates the laser bar code

scanner. There is a Scan key on

each side of the DIAD for ease

of access.

Void

Deletes previously entered

information.

Escape

Deletes data from current field,

and returns to Main Menu from

scheduled Pickup screen. Also

allows DIAD to exit from most

lists.

Big Arrow Up

Enter

Stop Complete

Big Arrow Down

Scan (2)

Space/

Backspace

Escape VoidLittle Arrow

Down

Cycle

Little Arrow Left

DIAD Keys And Functions

Lights

Pressed to turn backlight on and

off. Also controls small

flashlight at top underside of

DIAD. To control flashlight

press and release cycle key

before pressing backlight key.

Signature

Displays DIAD signature screen.

Pressed while in signature

screen, it displays signature

clarification screen.

Stop Complete

Signals DIAD that all

information on the current stop

has been entered and DIAD

should prepare to receive data

for next stop.

Big Arrow Up (Right Side)

Moves cursor to previous

screen, or in lists, moves up four

lines of data.

Big Arrow Down (Right Side)

Moves cursor to next screen, or

in lists, moves down four lines of

data.

Enter Arrow (Right Side)

Accepts key-entered data or

highlighted information and

stores it in the DIAD.

Little Arrow Up (Left Side)

Moves cursor up one line.

Little Arrow Down (Left Side)

Moves cursor down one line.

Little Arrow Left (Left Side)

Moves cursor left one character.

DIAD Keys And Functions

Use of Function Keys

The DIAD selects most functions and data processing operations through the use of five general

selection keys (called Soft Keys because of they are used in conjunction with DIAD software).

The following paragraphs describe the use of Soft Keys in DIAD operation, define the functions

controlled by Soft Keys (as listed on the two bottom function lines), and provide examples of

Soft Key operation as an aid in understanding their use.

Soft Key Function Selection

The five Soft Keys are identical in appearance and are used to select varying functions as they

appear on the display screen above each key. The bottom two lines of the display screen

designate functions associated with the specific screen. Pressing the Soft Key directly beneath a

function on the screen chooses that function. The illustration on the next page shows the Soft

Key selection procedure.

In that example, any of the functions listed in the bottom two rows of the Delivery Address

Screen can be selected. In the picture, notice that the Delivery Address Screen appears with the

upper line highlighted. As shown, the Precommunication Screen can be selected by pressing the

Cycle Key to highlight the upper function select line and pressing the Soft Key ¤ that is

just beneath the “PreComm” designation in the upper function line.

Similarly, to select the "Prerecord" function, simply press the Soft Key ¤ that is just beneath

the “PreRec" designation in the lower function line.

Note: The "PreRec" selection described above is based on the lower line being highlighted (i.e.

This is the default condition). If the upper line is highlighted, press the Cycle Key to highlight

the lower function select line before pressing the Soft Key¤¤.

DIAD Keys And Functions

DIAD III Soft Key Function Selection Sample Procedures

Function Lines

Street # Street Name Type Dir Suf

121 SIR WILLIAM BLVD

City PostCode Unit

ASEANA 27369 1001

Consignee Room Flr

LINE TECHNOLOGY 502 5

Note:1 CDS N

Completed Stop = 0 Prerec Stop = 0

SplCnts IntlChk PreComm /

Edit Dup PreRec Ovrride

Daily Totals Unit Totals for

Add Tot this Stop

ARS XXX XXX || Special A XXXX

Special 1 XXX XXX || Special B XXXX

Special 2 XXX XXX ||

||

Edit

Cycle Key

Used to highlight upper

and lower function lines

A.M. Routine

QUICK REFERENCE – A.M. ROUTINE

A.M. Routine

1. After obtaining your DIAD from the base station, review the Verify Driver Information

screen. Make sure all information is correct. Edit as necessary.

Verify Driver Information

------ ------ -----------

Name: KONG, WAI

ID#: 000000001 SUP GROUP: 1

Code: 06 Sched Start: 8:30

OJS: Driv/Help (D/H): D

Ctr: 9999 Time: 08:15

Route: A01 Date: 05/03/99

Battery:E||||||||||F Radio

Verify Driver Information Screen

2. Verify that battery has been charged by viewing next to last line of display screen. If not,

replace with charged battery.

Note: “Ctr”, “Date”, “Route”, and “Time” are display only fields. They cannot be

modified.

3. When all driver information is correct, press Big Arrow Up .

4. DIAD displays “Do You Want To Start the DIAD (Y/N)?” and “Yes” function

designation appears on bottom line. Select Soft Key ¤¤ directly beneath “Yes”. Vehicles

screen will automatically display.

Note: If the DIAD is being used by a driver helper or at a customer counter, the Vehicles

screen will not be displayed. This is indicated by entering “H” for Helper or “C”

for Counter in the “Driv/Help” field on the Verify Driver Information screen.

5. Key enter vehicle starting mileage. If applicable, enter trailer numbers.

Note: The “Car #” field will remain blank. Once you insert the DIAD into the DVA, the

DIAD will automatically retrieve the car number. If you do not have a DVA,

manually enter the car number.

6. Press Big Up Arrow to get to Statistics Card Menu.

7. Press 2 (“Inside Building”). Record Trip 1 Start Time when actually leaving UPS property.

8. Press Big Arrow Up twice to return to the Main Menu.

9. Press 4 (“Delivery”). Enter address for your first stop.

10. Press Big Arrow Down to get to Delivery Package screen.

||||||||||

A.M. Routine

11. Place DIAD in DVA while vehicle is in motion.

A.M. Routine

Verify Driver Information Screen

The Verify Driver Information screen is used to verify information downloaded to the DIAD,

such as pay code and scheduled start time. Verify or make any changes needed.

Verify Driver Information

------ ------ -----------

Name: KONG, WAI

ID#: 000000001 SUP GROUP: 1

Code: 06 Sched Start: 08:30

OJS: Driv/Help (D/H): D

Ctr: 9999 Date: 05/03/99

Route: A01 Time: 08:15

Battery:E||||||||||F

Verify Driver Information Screen

Note: “Ctr”, “Date”, “Route”, and “Time” are view only (display only). Fields are listed below in

order of cursor movement.

Verify Driver Information Screen Definitions

• Name - Driver Name: Last name, first initial.

• ID# - Driver’s Identification number.

• Sup Group – Your supervisor group number.

• Code – Pay code.

• Sched Start – Scheduled start time.

• OJS – Your supervisors initials (when you have an OJS).

• Driv/Help – Indicates whether DIAD is being used by:

D-Driver

H-Helper

C-UPS customer counter.

• Ctr – Center SLIC code.

• Date – Date as set by DCS computer.

• Time – Time as set by DCS computer.

• Battery – Make sure battery is fully charged.

||||||||||

Battery gauge in fully

charged condition

A.M. Routine

Menu Overview

MENU OVERVIEW

DIAD III is menu driven, making it fast and easy to operate. This means you will choose an

option from a menu in order to reach another screen. Now we will explore the DIAD menus in

greater detail, beginning with the Main Menu.

Main Menu

The Main Menu has nine selections, which are discussed in the following paragraphs. We will

start with Option 5, “Statistics”.

DIAD Main Menu V21.32_D3 [14:42]

1 2 3

Scheduled Unscheduled OneTime

4 5 6

Delivery Statistics Comm

7 8 9

Print DelLink ODS

Battery:E||||||||||F Radio

SplCnts IntlChk PreComm Verify StpDIAD

Main Menu

Current Time Display

|||||||||

Statistics Menu

Inc.

Statistics Menu (Main Menu Option 5)

The Statistics Card Menu also has nine numbered selections. “StpDIAD” and “Verify”

functions can also be selected by Soft Keys. Various options that can be selected in the

Statistics Card Menu are shown below, and are discussed in the following pages.

Statistics Card [14:42]

1 2 3

BreakLunch InsideBldg OtherWork

4 5 6

Recap ReviewCols Roadcall

7 8 9

Summary TurnIn Vehicles

S=StopDIAD V=Verify

Battery:E||||||||||F Radio

SplCnts IntlChk PreComm Verify StpDIAD

Statistics Card Menu

Break/Lunch (Statistics Card Option 1)

This screen is used to record the times of your breaks and lunch.

[13:00]

Break Lunch

Start Finish Start Finish

: : : :

: :

Break and Lunch Screen

1. From the Statistics Card Menu, press 1. Break and Lunch screen is displayed with cursor in

first empty data field. (E.g. If no data has been entered, cursor appears in “Break” “Start” field

as shown below.)

2. Enter the start and/or finish time for each period. Press Enter èto accept entered data and

move to next field or cursor will move automatically to next field when a field is full.

3. Press Big Arrow Up to store entered data and return to the Statistics Card menu.

|||||||||

:

Statistics Menu

Inside Building (Statistics Card Option 2)

This screen contains fields for entry of specific activities performed while inside the center.

Inside Building Data Entry Procedure

From the Statistics Card Menu, press 2. Inside Building screen is displayed with cursor in first

empty field.

Inside Building [08:30]

Start Finish Counts

Srt&Ld : : DT Unload 0

LocSrt : : DT Load 0

Wash

Trip 1 : : N Recovery 0

Trip 2 : : N High Value 0

Trip 3 : : N Waybill 0

Yes No

Inside Building Screen

Inside Building Data Field Definitions

• “Srt&Ld” (Sort and Load) – Enter times under “Start” and “Finish” for any package

sorting or vehicle loading activities before departure from the center in the morning.

• “LocSrt” (Local Sort) - Enter times under “Start” and “Finish” for any unloading of

vehicles at the end of the working day.

• “Trip 1”, “Trip 2”, and “Trip 3” - Enter the time you leave UPS property (under

“Start”) and the time you return to UPS property (under “Finish”) for up to three separate

trips during a workday.

• “Wash” – Field has a default of no (“N”). Press soft key under “Yes” if you washed the

vehicle on the associated trip.

• “DT Unload” (Double Trip Unload) - Enter the number of packages unloaded after

each trip when the same vehicle is to be used for an additional trip.

• “DT Load” (Double Trip Load) - Enter the number of packages loaded for an

additional trip after returning from a previous trip.

• “Recovery” - Enter the number of packages unloaded at a recovery point, that are not

clerk packages or send again packages.

• “High Value” - Enter the number of packages that require additional processing during

the End-of-Day routine.

• “Waybill” - Enter the number of international shipments picked up.

Statistics Menu

Inc.

Other Work (Statistics Card Option 3)

This screen is used to record other tasks performed during a workday.

Other Work [ 9:00]

Center Grp Description Start Finish

8491 4 Train New 8:30 9:00

: :

Other Work Screen

Other Work Screen Definitions

• Center – Enter the center’s SLIC where the work is performed.

• Grp – Enter the number of the supervisory group where the work was performed.

• Description – Select the description of the work performed from the menus, or press Big

Arrow Down for additional selections.

• Start and Finish – Enter the start and finish times for each task performed.

Note: Highlight cursor moves only to fields that can logically be entered. A “Finish” field, for

example, cannot be entered until a time has been entered in the associated “Start”

field.

Other Work Codes

1 2 3

Physical Train Area Train Recu

4 5 6

Train Oth Optional Train New

7 8 9

Serv Aware TLA/JRD APP PCM

ττ

Other Work Codes Screen

Statistics Menu

Other Work Screen Selections

If required description does not appear on Other Work Codes screen, press Big Arrow

Down. Other Work Codes screen 2 is displayed.

A-Drvr Mrktg I-Funeral Q-Ls-unskillσσ

B-Auto accid J-Comp Train R-Lunch

C-Car wash K-Acct Ride S-Orientatn

D-Clk-cash L-Injury T-Paid Break

E-Clk-count M-Jury Duty U-Pd trav tm

F-Clk-other N-Group Meet V-Dispatch

G-Dr as help O-Train Insd W-Shifting

H-FeederWash P-Ls-skilled X-OTHER ττ

Other Work Codes Screen 2

If required description does not appear on Other Work Codes screen 2, press Big Arrow

Down Other Work Codes screen 3 is displayed.

a-Ship Audit i-Union/LP q-Future 93 σσ

b-Sick j-Union time r-Future 94

c-Sl-skilled k-Safe Meet s-Future 95

d-Sl-unskill l-Hskpg t-Future 96

e-Split Shft m-AIR Shut u-Future 97

f-Trans-feed n-Other Shut v-Future 98

g-Trans-hub o-Fam Leave w-Future 99

h-Trans-w/in p-Drv Assist

Other Work Codes Screen 3

Select appropriate description by pressing associated number, capital letter, or small letter.

Statistics Menu

Inc.

Recap (Statistics Card Option 4)

This screen shows work performed by the Delivery or Pickup Loop Detail unit. This is a

display-only screen.

DEL A TOT TOT DR PU PU PL LS

UNIT PKGS STP STP STP PKGS LT TR

---- - ---- --- --- --- ---- -- ----

1001 90 10 3 11 14 0 0

P1004 30 50 20 10 100 0 0*

* Spec A= 1 Spec B= 1

Recap Screen

Recap Screen Field Definitions

• Del Unit - Delivery or pickup unit.

• A - Area type.

• Tot Pkgs - Total number of packages per unit.

• Tot Stp - Total number of stops per unit.

• Dr Stp - Driver release stops.

• PU Stp - Pickup stops.

• PU Pkgs - Pickup packages.

• PL LT - Pallets picked up.

• LS TR - Loose trailer packages.

• Spec A - Total number of packages delivered weighing over 70 pounds.

• Spec B - Total number of packages picked up weighing over 70 pounds.

Note: Check local guidelines for recording Special A and Special B packages. A “*” will

appear when a package has been tagged as Special A or Special B.

Note: A “P” displays to the left of a defined area that contains paper-recorded packages.

Paper

Packages Special

Counts

Statistics Menu

Review C.O.D. Data (Statistics Card Option 5)

This screen allows you to view C.O.D. information by stop and by package. This is a display-

only screen.

Shipper Col Amt Check Amt Stop

333333 12.00 12.00 D4

333333 6.00 6.00

666666 9.00 9.00 ODS D

ASD OP 3.00 3.00 ODS P

222222 150.00 150.00 P3

ASD S 15.00 15.00 P8

ASD U 11.00 11.00 P4

Review C.O.D. Screen

Review C.O.D. Screen Field Definitions

• Shipper—Shipper number.

• ASD S—Collection amount for an ASD at a scheduled pickup.

• ASD U—Collection amount for an ASD at an unscheduled pickup.

• ASD OP—Collection amount for an ASD at an On Demand pickup.

• Col Amt—C.O.D. amount.

• Check Amt—Check amount if recorded.

• Stop—Delivery or pickup stop number.

D = Delivery.

P = Pickup.

ODS = On Demand System Event.

Statistics Menu

Inc.

Road Call (Statistics Card Option 6)

This screen is used to record road call information.

Road Call Menu [17:30]

Start :

Finish :

Memo Number

Mechanic's Init

Bkdwn Code (Ctr/Road) R

Road Center

Road Call Menu

Note: Highlight cursor moves only to fields that can logically be entered. The “Finish” field, for

example, cannot be entered until a time has been entered in the “Start” field.

Key in the appropriate data, or select soft key under “Road” or “Center” to select the

Breakdown Code.

Road Call Menu Definitions

• Start—Time breakdown began.

• Finish—Time road call ended.

• Memo Number—From the automotive department breakdown memo.

• Mechanic’s Init—Mechanic’s initials.

• Bkdwn Code

C = In center.

R = On road.

Statistics Menu

Summary (Statistics Card Option 7)

The Statistics Summary screen is a display only screen, which shows information on the

shipments delivered and picked up during the course of the day. Press Big Arrow Down

to access two additional summary screens, which contain information on special counts and

service class totals.

Delv PU Assist| DR Stops= 21

-----------------------| Net Col = 15

Stops = 123 34 | Net Cal = 1

Pkgs = 234 879 | Fur = 0

Missed= 0 0 | Prerec = 0

| Handwrit= 0

|

ODSEvt= 3 4 0 | ττ

Statistics Summary Screen

Statistics Summary Screen Field Definitions

• Delv—Delivery information.

• PU—Pickup information.

• Assist—Assist information.

• Stops—Total number of stops recorded.

• Pkgs—Total number of packages recorded.

• Missed—Total number of missed delivery and pickup stops.

• ODSEvt—Total number of ODS deliveries, generic pickups, and assists.

• DR Stops—Total number of driver release stops.

• Net Col—Completed collection packages.

• Net Cal—Completed Call Tag packages.

• Fur—Fur call packages.

• Prerec—Pre-recorded (PPRS) packages.

• Handwrit—Total number of packages handwritten on the Delivery Information Record.

Press Big Arrow Down to access the Special Counts summary screen.

Statistics Menu

Inc.

Special Counts Summary Screen

Special Counts | Pickup Counts σσ

ARS = 3 PAS |

Spc1= 21 Stps= 1|

Spc2= 0 Pkgs= 80|

Spkr= 0 Pgs = 2|

RA = 0 OMsg= 2|COP= 5

|Tracked Pickup Scan

OCAStps= 5 |Scan= 35 Keyd= 2

ττ

Special Counts Summary Screen

Special Counts Summary Screen Definitions

• ARS—Number of Authorized Return Service packages picked up.

• Spc1—Number of CDS packages and additional information.

• Spc2—Number of phone calls to CSC to report tracking information.

• Spkr—Number of successful Speaker-Comm calls.

• RA—Number of remote area deliveries.

• PAS (Print-At-Stop Information):

Ø Stps—Print-At-Stop delivery stops.

Ø Pkgs—Print-At-Stop packages.

Ø Pgs—Print-At-Stop pages.

Ø OMsg—Number of On Demand messages received.

• OCA Stps—On Call Air Stops

• COP—Collect on Pickup packages recorded.

• Tracked Pickup Scan

Ø Scan—Number of tracking labels origin scanned.

Ø Keyd—Number of tracking labels key entered as origin.

Press Big Arrow Down to access the Service Class Totals screen.

Statistics Menu

Service Class Totals

This screen displays bar code totals scanned during pickup and delivery by service class.

Service Class Totals σσ

Del Pup|| Del Pup

EAM 3 1||3DS 2 6

1DA 3 4||Stand 0 0

1DS 20 15||Economy 0 2

2DA 0 0||Inter'l 5 6

Service Class Totals Screen

Turn-In (Statistics Card Option 8)

The Turn-In Summary screen and the Turn-In Signature screen allow you to:

• Turn in C.O.D. and C.O.P. collections.

• Scan your daily turn-in envelopes.

• Complete your signature for your daily turn-in envelopes.

| Cash Recd 12.34

Currency 12.00 |-Vouchers 0.00

Coins .34 |-M/O 0.00

|=Cash Due 12.34

|

|Currency 12.00

|Coins 0.34

|Over/Short 0.00

Edit NoBarCd

Turn-In Summary Screen

Tot Tags: 1 Cash Turn-In: 12.34

Tot Checks: 0 Amt Ov/Sht: 0.00

Driver Signature CASH ENV 1

Ovrride

Turn-In Signature Screen

These screens are used at the end of the day just before you stop the DIAD.

W. Kong

Statistics Menu

Inc.

Vehicles (Statistics Card Option 9)

The Vehicles screen is used to record daily information for up to three vehicles.

Vehicle 1 Car # 221234

Start 1243 Finish 0 Tot 0

Pump1 0 Fuel1 0 Oil 0

Pump2 0 Fuel2 0 ττ

----Trailer #--------Couple---Uncouple--

1 1 0

2 0 0

3 0 0

Ovrride

Vehicles Screen

Vehicles Screen Definitions

• Vehicle—Displays the number of the vehicle driven.

• Car #—Displays the UPS car number. You can enter this manually, or let the DIAD

retrieve it automatically from the DVA.

• Start—Starting mileage.

• Finish—Ending mileage.

• Tot—Total mileage for each vehicle (automatically calculated).

• Pump1—Pump number used.

• Fuel1—Gallons (or liters) used.

Note: For outside (off-area) fuel purchases, your supervisor will provide you with the

Pump2—Pump number used.

• Fuel2—Gallons (or liters) used.

• Oil—Amount of engine oil added (if any).

• Trailer #—Enter the UPS trailer number. Enter the PT 60 trailer number.

• Couple—Number of times the trailer is coupled.

• Uncouple—Number of times the trailer is uncoupled.

Statistics Menu

Press Big Arrow Up or Big Arrow Down to display additional Vehicles screens or

other vehicles.

First trip must be completed with entry of start and finish mileage before starting a second trip.

A prompt is displayed requesting load quality information at the finish of each trip.

Vehicle 1 Car # 221234

Start 1243 Finish 1298 Tot 55

Pump1 1 Fuel1 5 Oil 0

Pump2 0 Fuel2 0 ττ

----Trailer #--------Couple---Uncouple--

1 1 0

2 0 0

Was Load Quality Acceptable (Y/N)? N

Yes No

Vehicles Screen With Load Quality Prompt

Delivery

QUICK REFERENCE – TYPICAL DELIVERY STOP

Delivery (Main Menu Option 4)

1. From the Main Menu, press 4 (“Delivery”). Delivery Address screen is displayed.

Street # Street Name Type Dir Suf

121 SIR WILLIAM BLVD

City PostCode Unit

ASEANA 27369 1001

Consignee Room Flr

LINE TECHNOLOGY 502 5

Note:1 CDS N

Completed Stop = 0 Prerec Stop = 0

SplCnts IntlChk PreComm /

Edit Dup PreRec Ovrride

Delivery Address Screen

2. Key in correct data in “Street #” field. Press Enter è to accept data and move cursor to “

Street Name” field.

3. Key in first few letters of street name in “Street Name” field. Press Enter è.

Note: This activates the DIAD address guidance system. The DIAD displays a list of all street

names that match what you have entered.

4. Highlight the correct street in the street name list and press Enter è. Delivery Address screen

will reappear with selected street data in “Street Name”, “Type”, “Dir”, and “Suf” fields.

5. Key in correct data, if necessary, in “Consignee,” “Room,” and “Flr” fields. Press Enter è to

accept entry in each field and move cursor to next field.

6. Press Big Arrow Down . Delivery Package screen is displayed.

Recording Package information

7. Press Scan.

Bar Coded Packages

• Scan or key enter bar coded label information.

• If bar code number starts with 1Z, cursor automatically moves to “Remark” field.

• If bar code is PTN number, enter correct Shipper Number in “Ship #” field and cursor

will automatically move to “ID#” field.

Delivery

Non-Bar Coded Packages

• On Non-Bar Coded Packages, key enter six-digit alphanumeric shipper number in

“Ship #” field and cursor will automatically move to “ ID#” field.

8. Key enter ID number into “ID#” field. After three numbers are keyed, cursor moves to

“Remark” field.

9. For additional packages, press Enter è or Little Arrow Up ⇑ then scan or key enter any

additional packages.

Getting the Signature

Note: Whenever possible, obtain the signature before entering package detail.

10. Press Signature − to display signature screen, and press Enter è to verify number of

packages and stops.

11. Present the DIAD with the top of the unit toward the customer. It does not need to be reversed.

Signature screen image will be reversed so that it appears correctly for the customer.

Note: Customer must sign directly on display within boxed area. Signature appears directly

beneath tip of stylus.

12. Press Signature − again. Signature screen (with signature) will be reversed so that it appears

correctly to you. Key enter receiver’s last name in “Clarification” field. Press Enter è again.

13. Press Stop Complete 4 or record packages.

Delivery

Delivery Address Screen

Street # Street Name Type Dir Suf

121 SIR WILLIAM BLVD

City PostCode Unit

ASEANA 27369 1001

Consignee Room Flr

LINE TECHNOLOGY 502 5

Note:1 CDS N

Completed Stop = 0 Prerec Stop = 0

SplCnts IntlChk PreComm /

Edit Dup PreRec Ovrride

Delivery Address Screen

Delivery Address Screen Definitions and Operations

• Street #

Note: When the “Street #” data includes a fraction (e.g. 123 ½ Wing Hong St), type the

whole numbers followed by the Space key and the “1” key. Then press the Cycle

key to shift the highlight from the lower to the upper line, followed by the Soft

key ¤ located directly beneath the “/” function to type the slash. Finally type the

“2” to complete the fraction.

• Street Name

Select “Street Name” by using the DIAD’s built-in address guidance system. Loop Detail

information for specific delivery areas is downloaded to each DIAD. Select streets from the

downloaded list using an Alphabetical Search, using a Delivery Order List, or overriding the

list and keying in the street name.

Alphabetical Search

1. From the “Street Name” field, key enter first few letters of street name. Each

additional letter you enter will narrow selection list.

2. Highlight correct street from displayed list and press Enter è. (If only one street

displays, it is automatically highlighted.)

Delivery Order Listing

1. From the “Street Name” field, press Little Arrow Down ⇓ A street selection list

will appear.

2. Highlight correct street name. Press Enter è to select it.

Delivery

Override Feature

If the desired address is not contained in your Loop Detail, you can manually key enter

information by overriding the address guidance function.

1. From the “Street Name” field, key enter the entire street name.

2. Observe that highlight is on lower function selection line. If not, press Cycle key to

highlight lower line.

3. Press Soft key ¤ directly beneath “Ovrride” to accept data and move cursor to “Typ”

field.

• Type - Type of street (Ave., Blvd., etc.).

• Dir - Direction prefix (N., N.E., S., etc.).

• Suf - Direction suffix (N., N.E., S., etc.).

• City – City name.

• PostCode – Postal code.

• Unit - Loop Detail unit number.

• Consignee - Receiver’s name on package.

• Room - Office, suite, or apartment number.

• Flr - Floor number.

• Note - Driver release risk levels and any additional comments relating to driver

release.

• CDS - Indicates if the stop is a CDS account.

Delivery

Delivery Package Screen

The Delivery Package screen is where you enter all delivery information about each package.

Street # Street Name Type Dir Suf

121 SIR WILLIAM BLVD

----------------------------------------

4 Col Amt Ship # ID# Remark

1 #994934 W

2 #517821 E

3 #123456 E

Edit Dup Ship#6 +Paper

COD NonDel PkgInfo PreRec Deliver

Delivery Package Screen

Note: The top two lines of the Delivery Package screen display the address information for the

stop.

Delivery Package Screen Definitions

• “4” – Indicates the Driver Release risk level (for that address).

• Col Amt - Shows the collection/C.O.D. amount entered for each package. Press the Soft

key ¤ located directly beneath the “COD” function to access the C.O.D. screen and enter

the collection amount. For more on C.O.D. collections, see pages 36-38.

• Ship # (Shipper Number) - Requires that six characters be entered in the field. If a

shipper number is not available and you enter a name with fewer than six characters:

1. Enter name (e.g. ABC). Press Cycle key to highlight upper line.

2. Press Soft key ¤ directly beneath “Ship#6” and then press Enter è to move the

cursor to the “ID#” field.

• ID# (Package Identification Number) - If there are fewer than three characters,

press Enter è to move the cursor to the “Remark” field.

• Remark - This field is for specific information, such as left at, Non-Delivery, and package

type.

• Line Number (1) - Line number of packages recorded (1 to 999)

Delivery

ASD Delivery

Additional information is required when you deliver a package that has an ASD, or Air Shipping

Document, attached. Proceed as follows:

1. From the Delivery Package screen, scan the ASD bar code and the ASD screen will display.

Air Shipping Document

ASD Trk # -> N2151613179

BIN ->

Shipper # ->

Pkg Weight -> (or N=None L=Ltr)

Msg->

Dup Ship#<6

ASD Screen

2. If the BIN is present, key enter it. Otherwise, press Enter è to go to the “Shipper #” field.

Key enter the shipper number from the ASD.

Note: The BIN field will only accept a valid 10-digit BIN number.

Air Shipping Document

ASD Trk # -> N2151613179

BIN -> 2165413743

Shipper # -> ASDASD

Pkg Weight -> L (or N=None L=Ltr)

Msg->

Dup Ship#<6

ASD Screen (Example)

Note: If a BIN is entered, and no shipper number is entered, the DIAD will automatically fill

the field with “ASDASD.”

3. Enter the weight. Use “N” if there is no weight and “L” for “letter.” Accurate weights are

important because they can affect billing.

4. Press Big Arrow Up and complete the delivery stop.

Note: Entering information in the “Pkg Weight” field automatically fills in the “ID Number”

field on the Delivery Package screen.

Delivery

Scanning

Bar Coded Packages

1. From the Delivery Package screen, scan. The Warning Laser screen will appear.

Note: Be sure that the laser beam is pointing away from your eyes before scanning.

****************************

* *

* WARNING LASER ACTIVE *

****************************

Warning Laser Screen

2. Hold the DIAD about 12 inches above the bar code at a 45° angle. The laser beam projects

downward and forward at a slight angle, so you will be able to see the beam.

3. The scanning beam must cover the bar code completely from left to right for a successful scan.

4. When the scan is successful, you will hear a DIAD confirmation tone.

5. If the scan is unsuccessful, you will see this screen:

****************************************

* Barcode Entry *

* *

* Please Enter Entire Barcode *

* --------------------------- *

* *

*Msg->Scan Failed or Not Ready *

****************************************

Bar Code Entry Screen with Message

Delivery

6. Try once more to scan the bar code. If the second attempt fails, key enter the numbers exactly

as they appear below the bar code, but do not enter any spaces. Press Enter è. Delivery

Package screen is displayed.

Street # Street Name Type Dir Suf

121 SIR WILLIAM BLVD

----------------------------------------

1 Col Amt Ship # ID# Remark

1 #123456 E

Edit Dup Ship#<6 +Paper

COD NonDel PkgInfo PreRec Deliver

Delivery Package Screen

7. Key enter additional delivery package detail.

Note: When multiple bar codes are present, scan the highest level first. Then scan all remaining

bar codes.

Non-Bar Coded Packages

1. From Delivery Package screen, key enter six-digit alphanumeric shipper number.

Note: If there is no shipper number, use the first six letters of the shipper’s name. If six letters are

not available, use as many as are available. Then press Cycle key if necessary to

highlight upper function line and press Soft key ¤ directly beneath “Ship#<6” to complete

the entry.

Edit Dup Ship#<6 +Paper

COD NonDel PkgInfo PreRec Deliver



Delivery Package Screen – Shipper Number Less Than 6 Selection

2. Key enter additional delivery package detail following current procedures.

2. Press the soft key directly

beneath the option

1. Highlight upper

function line

Delivery

Signature Screen

This is where you obtain the customer’s signature on the DIAD.

1. Press Signature − to display signature screen, and press Enter è to verify number of

packages and stops.

2. Present the DIAD with the top of the unit toward the customer. It does not need to be reversed.

Signature screen image will be reversed so that it appears correctly for the customer.

Note: Customer must sign directly on display within the boxed area. Signature appears directly

beneath tip of stylus.

3. Press Signature − again. Signature screen (with signature) will be reversed so that it appears

correctly to you. Key enter receiver’s last name in the Clarification field. Press Enter è again.

121 SIR WILLIAM 502

Stops: [ 1] Pkgs: [ 1]

R.Leung

Clarification: [ MR LEUNG ]

Ovrride

Signature Screen

Hint: The key sequence is Signature − - Enter è - Signature − - Enter è.

Delivery

Signed Service Notice

Use this procedure whenever you deliver a package by accepting a signed Service Notice.

1. Press Soft key ¤¤ directly beneath “SDN”.

2. Delivery Package Screen is displayed with “Clarify Signature” field.

Street # Street Name Type Dir Suf

121 SIR WILLIAM BLVD

----------------------------------------

1 Col Amt Ship # ID# Remark

1 #123456 E

Clarify Signature

/

Delivery Package Screen Showing Enter Location Field

3. Perform steps 3 through 7 of Driver Release procedure to select the appropriate release

location and complete the stop.

Note: Turn in your signed Service Notice(s) at your center during the End-of-Day routine.

C.O.D. Packages

Recording C.O.D. Packages

After scanning the bar code and/or entering the shipper number proceed as follows from the

Delivery Package screen:

1. Press Soft key ¤¤ beneath “COD” on screen. Collection Due Entry screen is displayed.

Street # Street Name Type Dir Suf

121 SIR WILLIAM BLVD

----------------------------------------

1 Col Amt Ship # ID# Remark

1 #123456 E

Edit Dup Ship#<6 +Paper

COD NonDel PkgInfo PreRec Deliver

Delivery Package Screen

Press the soft key

beneath COD

Delivery

Collection Entry Ship#/ID: 123456 E

Col Barcode Type Amount

----------------------------------------

COD

FC

Check

Collection Due Entry Screen

2. Key enter the C.O.D. amount.

3. When you accept a check for the C.O.D., press Soft key ¤¤ beneath “Check” on screen. The

C.O.D. Calculation screen will display.

Cash (Stop): 130.00

Ship # Cash due Col Amt Chk Amt

123456 10.00 0.00

455655 25.00 0.00

30.00 0.00

15.00 0.00

666666 50.00 0.00

Edit

Multchk NonDel Check

C.O.D. Calculation Screen

4. Press Soft key ¤¤ beneath “Check” again if the check is for the full amount. The default

amount will automatically display the total amount of the C.O.D.s for that shipper number. For

example, in the screen below, the default check amount for shipper #111111 will be $10.00.

For shipper #455655 the default check amount will be $70.00.

Ship # Cash due Col Amt Chk Amt

123456 10.00 10.00

455655 25.00 70.00

30.00 0.00

15.00 0.00

666666 50.00 50.00

Multchk NonDel Check

C.O.D. Calculation Screen (Example)

10.00

Delivery

5. If the check amount does not equal the total amount due, key enter the amount of the check.

Press Enter è the “Cash Due” field will show the balance due.

You may change the status of a C.O.D. to show it was not collected by pressing Soft key ¤¤

beneath “NonDel” while in the C.O.D. Calculation screen or the Delivery Package screen. If a

C.O.D. is marked as a Non-Delivery, the C.O.D. is no longer displayed on this screen.

All C.O.D.s on this screen are used to calculate the revenue collection to be turned in.

Note: You can accept multiple checks for one package by pressing Soft key ¤¤ beneath

“Multchk” from the “Chk Amt” field.

C.O.D. Requirements Prompt

The DIAD prompts you with the “Does Shipper Require Cash (Y/N)?” message when a C.O.D.

package has a “Not In” or “Closed” status. You must determine if the C.O.D. requires cash only

or if the customer may pay with a check.

Street # Street Name Type Dir Suf

121 SIR WILLIAM BLVD

----------------------------------------

1 Col Amt Ship # ID# Remark

1 10.00 #123456 E NI1

Does Shipper Require Cash (Y/N)? N

Yes No

Delivery Package Screen with C.O.D. Requirements Pop-Up

Delivery

Non-Delivery

The Non-Delivery Menu is used to select a reason for a package that could not be delivered or

picked up. When you press Non-Delivery, the DIAD will prompt you for the necessary

information.

Non Delivery Menu

1 2 3

Other REFused CLOsed

4 5 6

Not In No Money Not Ready

Non-Delivery Menu

1. Select a reason from the Non-Delivery Menu or press 1 (“Other”) to display the Other Non-

Delivery Reasons screen.

Other Non Delivery Reasons

1 2 3

Damaged Future Moved

4 5 6

Need Apt Need Dir NS Co./Per

7 8 9

NS Number NS Street Will Call

ττ

Other Non-Delivery Reasons Screen

2. For additional options press Big Arrow Down . The Additional Non-Delivery Reasons

screen will appear. Select a reason or press X (“Other”) to key enter a reason.

A-APO/FPO I-Out Of Ter Q-RemoteAreσσ

B-Deceased J-Over 108 R-

C-Emer Cond K-Over 130 S-

D-Missed L-Overgoods T-

E-Need Suite M-Overweight U-

F-No COD Amt N-Strike V-

G-NS Cty/Twn O-Vacation W-

H-Out Of Bus P-Will Keep X-Other ττ

Additional Non-Delivery Reasons Screen

3. Record your next package or follow stop complete procedures.

Delivery

Non-Delivery Menu Definitions

• 1 (“Other”)—Select this option if the reason for Non-Delivery does not appear.

• 2 (“REFused”)—The DIAD will display a list of reasons for refusal. Select the appropriate

reason and the DIAD will prompt you for the return address.

• 3 (“CLOsed”)—Indicates a business that is closed during normal delivery hours. The

DIAD will prompt for attempt number 1, 2, or 3 (or H = Holiday).

• 4 (“Not In”)—Use this selection when the consignee is not in and you are unable to make

an indirect delivery. The DIAD will prompt you for attempt number 1, 2, or 3. If this is the

third delivery attempt, the DIAD will prompt you for the return address.

• 5 (“No Money”)—For C.O.D. packages. The DIAD will prompt you for attempt number

1, 2, or 3. If this is the third delivery attempt, the DIAD will prompt you for the return

address.

• 6 (“Not Ready”)—For Call Tag packages and one-time pickups. The DIAD will prompt

you for attempt number 1, 2, or 3. If this is the third delivery attempt, the DIAD will prompt

you for the return address.

Missed Packages

Reporting missed packages correctly is important. Be sure to record every package for which you

are unable to make a delivery attempt. Examples of missed packages:

• Damages loaded on car, no delivery attempt made.

• Needed to be re-wrapped.

• Delivery attempt to business before or after posted hours or during lunch (1200 to 1300).

• Mis-load, not delivered. (Requires Center authorization.)

To record a missed package, press D (“Missed”) from the Additional Non-Delivery Reasons

screen.

Delivery

Package Info

The Package Info Sort Key is used to capture additional package information. When you select the

package type, the DIAD will prompt you for the necessary information.

Package Type Menu

1 2 3

Return

4 5 6

AOD Call MX|FC|DF

SplCnts IntlChk PreComm

Package Type Menu

Package Type Menu Definitions

• 2 (“Return”)—A package that is being returned to the original shipper. Enter the name of the

original receiver.

• 4 (“AOD”)—A package, with an AOD, or Acknowledgement of Delivery, attached.

Important: This package type is not used for a Delivery Confirmation package. Scan the

Delivery Confirmation label instead. Continue to pull and turn in all AOD tags.

• 5 (“Call”)—Call Tag. Select when picking up a Call Tag package without a 1Z bar code.

There are two ways to process Call Tags. Not applicable worldwide.

• 6 (“MX/FC/DF”)—Use to record merchandise exchange packages, fur calls, and driver

follow-ups.

Delivery

Late Air Reasons

The DIAD requires you to select a late air reason after a stop complete when one of the following

types of packages is delivered past its commit time:

• Early A.M.

• Next Day Air.

• Next Day Air Saver (Commercial stop only).

• 2nd Day Air A.M. (Commercial stop only).

• Time-Sensitive International.

If you scan a Worldwide waybill bar code, you will be prompted to select the service class that has

been designated on the waybill. The DIAD cannot determine which class of service is indicated on

the waybill (such as Express, Expedited, or Standard).

Select Service Class

A-Early AM/Express Plus

B-Express

C-Express Saver

D-Expedited/Rapido

E-3 Day Select

F-Standard

G-Economy

Select Service Class Screen

The commit times for Postal Codes and city exceptions have been downloaded to the DIAD. The

DIAD also distinguishes between rural and city address ranges that have two different commit times.

These commit times reflect the commit times listed in the current Air Services Guide that is

distributed to our customers.

121 SIR WILLIAM BLVD

LINE TECHNOLOGY RM:502

Select Late Air Reason

A – Customer Opens After Commit Time/

Consignee Requested Late Delivery

B - Severe Weather Delay On Area

C – Other

Late Air Reasons Screen

Delivery

Late Air Reasons Screen Definitions

• A (“Customer Opens After Commit Time/Consignee Requested Late Delivery”)—Choose

this reason when the firm’s posted hours show that the business is closed until after the

commit time or when the consignee requested a delivery time later than the commit time.

• B (“Severe Weather Delay On Area”)—Choose this reason to indicate an on-area delay

caused by environmental circumstances beyond your control (such as earthquake, flood, etc.).

You must have center approval to use this reason.

• C (“Other”)—Select for any other reason.

Note: The DIAD will prompt you for a late air reason on enhanced UPS Next Day Air Saver and

UPS 2nd Day Air A.M. packages that are delivered past their commit times to a

commercial stop only. Only the first two choices will be transmitted to TTS. You will not be

prompted for a late air reason if a previous attempt was made prior to the commit time (with

the same DIAD).

Edit Late Air Reason Screen

If you choose to edit a stop, and that particular stop has a late air reason, you will be prompted by

the following screen.

121 SIR WILLIAM BLVD

LINE TECHNOLOGY RM:502

Edit Late Air Reason

====================

Other

Change Late Air Reason Y or N ? N

Yes No

Edit Late Air Reason Screen

Either accept the existing late air reason or select another.

• Press Soft key ¤¤ beneath “Yes” to return to the Late Air Reasons screen.

• Press Soft key ¤¤ beneath “No” to accept the current reason and return to the Delivery

Address screen.

Other Delivery Options

OTHER DELIVERY OPTIONS

Pre-Recording

To Pre-Record a Stop

1. From Delivery Address screen, key enter the street number and street name.

2. Highlight last line and press Soft key ¤ beneath “PreRec” to automatically pre-record the

stop.

SplCnts IntlChk PreComm /

Edit Dup PreRec Ovrride

Delivery Address Screen

Note: A stop can also be pre-recorded after the package detail has been added.

To Access Stops From the Pre-Record List

1. From “Street #” field on Delivery Address screen, highlight bottom line and press Soft key ¤

beneath “PreRec” to access pre-record stop list.

121 LINE TECHNOLOGY

SIR WILLIAM BLVD

ASEANA Rm 502 Flr 5

------------------------------- # Pkg-LA

SIR WILLIAM BLVD 2

TAMAN WARNA RISE 1

Dup/Com Dup/Res LA/Com LA/Res

Pre-Record List

2. Press Little Arrow Down ⇓ or Little Arrow Up ⇑ to highlight appropriate consignee and

press Enterè.

Highlight last line and press the

soft key beneath PreRec

Other Delivery Options

Stop the DIAD Alert Screen

You cannot stop the DIAD until all pre-recorded pickup or delivery stops are given a stop

completed status. If any pre-recorded scheduled pickup stops are not complete at the end of the

day, the Pre-Record Pickups Exist screen will display to alert you.

Complete or Void Prerecorded Stops

Press Any Key to Continue

Pre-Recorded Pickups Exist Screen

Press Big Arrow Up and enter stop disposition.

Other Delivery Options

Multiple Stops Left At One Location

Follow these steps if you attempt to deliver multiple stops and leave them at one address. Each

recorded address is counted as a stop.

1. Highlight bottom line and press Soft key ¤ beneath “PreRec” to access pre-record stop list.

121 LINE TECHNOLOGY

SIR WILLIAM BLVD

ASEANA Rm 502 Flr 5

--------------------------------# Pkg-LA

SIR WILLIAM BLVD 2

TAMAN WARNA RISE 1

Dup/Com Dup/Res LA/Com LA/Res

Pre-Record List

2. Use Little Arrow Up ⇑ and Little Arrow Down ⇓ to scroll to each stop that will be tagged as

“left at”.

3. Press Soft key ¤ beneath “LA/Com” (commercial) or “LA/Res” (residence) at each stop.

Original Receiver Residence/Commercial Indicator screen will display for each stop.

Note: The flag “LR” will appear next to packages marked “Left At-Residence.”

The flag “LC” will appear next to packages marked “Left At-Commercial.”

121 LINE TECHNOLOGY

SIR WILLIAM BLVD

ASEANA Rm 502 Flr 5

--------------------------------# Pkg-LA

SIR WILLIAM BLVD 2 LR

TAMAN WARNA RISE 1 LC

Dup/Com Dup/Res LA/Com LA/Res

Pre-Record List

2. The

corresponding

Left At flag

appears here

1. Press the soft key under the

appropriate Left At option

Other Delivery Options

4. After tagging the necessary stops, press Signature −.

5. Verify the number of stops and packages and press Enter è.

6. Have the receiver sign the DIAD using the stylus. Press Signature − again.

7. Clarify the receiver’s last name in the “Clarification” field. Press Enter è.

8. Press Stop Complete 44. The Delivery Location/Receiver screen will appear.

Delivery Location/Receiver

1 2 3

Residence Dock

4 5 6

Front Desk Reception Mail Room

7 8 9

Office Receiver Guard

0-OTHER

Delivery Location/Receiver Screen

9. Indicate where you left the packages.

10. Key enter the left-at address for the packages.

Left – At Address Screen

Left – At Location:

/

Left - At Address Screen

Other Delivery Options

Multiple Stops Left At Central Receiving

Location/Mail Room

Follow these steps to deliver multiple delivery addresses to one central receiving location or

mailroom. This type of delivery counts as one stop.

1. From the “Street #” field on the Delivery Address screen, press Soft key ¤ beneath “PreRec”

to access pre-record stop list.

121 LINE TECHNOLOGY

SIR WILLIAM BLVD

ASEANA Rm 502 Flr 5

--------------------------------# Pkg-LA

SIR WILLIAM BLVD 2

TAMAN WARNA RISE 1

Dup/Com Dup/Res LA/Com LA/Res

Pre-Record List

2. Use Little Arrow Up ⇑⇑ and Little Arrow Down ⇓⇓ to highlight appropriate consignee.

3. Press Soft key ¤ beneath “Dup/Com” (commercial) or “Dup/Res” (residence) at selected

stop to tag each one, as left at the receiving location or mailroom.

Note: The flag “LR” will appear to the right of the “# Pkg” column for the consignee’s first

package. The flag “DR” or ”DC” (for “Duplicate”) will appear for additional packages left

at the same address.

121 LINE TECHNOLOGY

SIR WILLIAM BLVD

ASEANA Rm 502 Flr 5

--------------------------------# Pkg-LA

SIR WILLIAM BLVD 2 LR

TAMAN WARNA RISE 1 DC

Dup/Com Dup/Res LA/Com LA/Res

Pre-Record List

4. After tagging the necessary stops, press Signature −.

5. Verify the number of stops and packages and press Enter è.

6. Have the receiver sign the DIAD using the stylus. Press Signature − again.

7. Clarify the receiver’s last name in the “Clarification” field. Press Enter è.

1. Press the soft

key under the

appropriate

Duplicate

option

2. The

corresponding

Duplicate option

appears here

Other Delivery Options

8. Press Stop Complete 44. The Delivery Location/Receiver screen will appear.

Other Delivery Options

Delivery Location/Receiver

1 2 3

Residence Dock

4 5 6

Front Desk Reception Mail Room

7 8 9

Office Receiver Guard

0-OTHER

Delivery Location/Receiver Screen

9. Indicate where you left the packages.

10. Key enter the left-at address for the packages.

Left – At Address Screen

Left – At Location:

/

Left – At Address Screen

Other Delivery Options

Editing a Completed Stop and Tracking Information

Completed Stop

1. From “Street #” field on Delivery Address screen, highlight last line and press Soft key ¤

beneath “Edit” to access the stop. Big Arrow Down displays Delivery Package screen.

Street # Street Name EDIT Type Dir Suf

121 SIR WILLIAM BLVD

City PostCode Unit

ASEANA 27369 1001

Consignee Room Flr

LINE TECHNOLOGY 502 5

Note:1 CDS N

Completed Stop = 0 Prerec Stop = 0

SplCnts IntlChk PreComm /

Edit Dup PreRec Ovrride

Delivery Package Screen With EDIT Designation

2. Make the changes, then press Stop Complete 4.

Package Tracking Information

1. In the Delivery Package screen, move the cursor to the shipper number to be edited.

2. Highlight next to last line and press Soft key ¤ beneath “Edit” to access Package Edit screen

to view and edit information.

Package Edit Screen

Shipper / ID # ->ASDASD N

1Z/3Z Tag # ->

Tracking # ->

Delivery Conf# ->

Cons Billing # -> Edit Addl Info

Edit

Package Edit Screen

Package Edit Screen Definitions

• Shipper/ID#—Shipper number and identification number of the package.

• 1Z/3Z Tag #—Shipper number, service class, and package reference number.

• Tracking #—Tracking number (PTN).

• Delivery Conf #—Delivery Confirmation control number from the Delivery Confirmation label.

• Cons Billing #—Consignee Billing tracking number from the Consignee Billing label.

• Edit Addl Info —This package has additional information (PO#, Dept#, or Ref#).

• Saturday Pkg —Will only appear if the DIAD is used for Saturday delivery.

02100000006

Other Delivery Options

Voiding a Delivery Package or Stop

To Void a Package

1. In the Delivery Package screen, move cursor to the shipper number and press Void .

2. Press Soft key ¤ beneath “Yes” to answer the question: “Void This Package (Y/N)?”

3. If stop is active, package data disappears. If stop is complete, package is marked as void.

To Void a Delivery Stop

1. Void all packages first on the Delivery Package screen.

2. Press Big Arrow Up key to display Delivery Address screen.

3. Press Void and press Soft key ¤ beneath “Yes” to answer the question: “Void Stop

(Y/N)?”

Note: You cannot void a delivery stop once you have pressed Stop Complete 4.

Paper Record Totals

This screen is used both to enter packages that have been recorded on the Delivery Information

Record, and to record the total number of packages delivered to a stop.

1. From the Delivery Package screen, with cursor in “Ship #” field, press Soft key ¤ beneath

“+Paper”. Paper Delivery Record screen appears.

Street # Street Name Type Dir Suf

121 SIR WILLIAM BLVD

----------------------------------------

1 Col Amt Ship # ID# Remark

1 #123456 E

Edit Dup Ship#<6 +Paper

COD NonDel PkgInfo PreRec Deliver

Delivery Package Screen

Gross Pkgs This Stop: 30

Total Pkgs Handwritten by Driver: 6

Other Delivery Options

Paper Delivery Record Screen

Other Delivery Options

Paper Delivery Record Screen Definitions:

• Gross Pkgs This Stop—Includes all packages delivered to this stop whether recorded on

DIAD, PPRS (pre-recorded), or Delivery Information Record.

• Total Pkgs Handwritten by Driver—Number of packages handwritten by driver either on

the Delivery Information Record or on customer copy.

2. Enter gross packages for this stop.

3. Enter total packages recorded on paper.

4. Press Big Arrow Up to return to the Delivery Package screen.

5. Record your next package or complete the stop.

Delivery Confirmation

The Delivery Confirmation screen appears after you scan or key enter a green Delivery

Confirmation tracking label. These labels are used by shippers without automated shipping systems.

Delivery Confirmation

Shipper #->123456

Tracking #->D1807155665

Alt Ctrl #->654321

Sig Req'd Y/N Y

Msg->

Ship#<6 Yes No

Delivery Confirmation Screen

Delivery Confirmation Screen Definitions:

• Shipper #—Shipper number on the package.

• Tracking #—Tracking number on the package.

• Alt Ctrl #—Alternate control number that a shipper may be using to track the package.

• Sig Req’d—“Y” is default.

• Msg—For messages.

Other Delivery Options

1. Scan or key enter the shipper number.

• Key enter the alternate control number or press Enter è if there is not one.

2. If Delivery Confirmation label has “Y” in the “Signature Required” field, you must obtain

signature.

3. Complete required information and press Big Arrow Up to return to Delivery Package

screen.

4. Record your next package or complete stop.

Note: Some Delivery Confirmation PTN and 1Z bar code ranges automatically require you to

obtain a signature when they are scanned.

Other Delivery Options

Special Counts Screen

The Special Counts screen allows you to keep track of specific events.

1. From most Delivery, Pickup, or Statistics Card screens, or at the Package Type Screen, press

Soft key ¤ beneath “Splcnts”.

Package Type Menu

1 2 3

Return

4 5 6

AOD Call MX|FC|DF

SplCnts IntlChk PreComm

Package Type Menu

2. The Special Counts screen will display.

Daily Totals Unit Totals for

Add Tot this Stop

ARS 0 || Special A 0

Special 1 0 0 || Special B 0

Special 2 0 0 ||

||

Special Counts Screen

3. Use Big Arrow Up and/or Big Arrow Down to select move the cursor to appropriate

field, and enter information.

Special Counts Screen Definitions:

• ARS—Number of Authorized Return Service packages picked up.

• Special 1—Number of CDS packages requiring key-entered additional package detail.

• Special 2—Number of calls made to CSC to report tracking information on deliveries or

exceptions.

• Special A—Number of packages delivered that weighed over 70 lbs.

• Special B—Number of packages picked up that weighed over 70 lbs.

Important Note: Check local guidelines for recording Special A and Special B packages.

Other Delivery Options

Preload Communications

You can key enter information about:

• The car load condition.

• Misloaded packages.

This information is printed out each morning on the Preload Communications Report and given to

the preloader.

Accessing the Preload Communication Misload Screen

If you access Preload Communications after you have key entered the delivery address, the DIAD

will attach misload information to the specific address.

Use this option to enter more detailed information about a misloaded package.

To access the Preload Communication Misload screen:

1. From Delivery Address screen, key enter address of misloaded package. Press Big Arrow

Down .

2. Press Soft key ¤ beneath “PkgInfo”. Package Type Screen is displayed.

3. Press Soft key ¤ beneath “PreComm” from the Package Type Screen. The Preload

Communication Misload screen displays.

Preload Communication (Misload)

Found in Section: 1A

Should be Section: 1B

Out of Seg Y/N: Y

Seq Nbr on Pkg: N

On Area Y/N: Y

On Trailer Y/N: N

Yes No

Preload Communication Misload Screen

4. Enter specific information about a misloaded package as listed on the Delivery Package screen.

5. Press Soft key ¤ beneath “Yes” or “No” as required to answer Y/N questions.

6. Press Big Arrow Up to return to the Delivery Package screen. Complete key entry of

package detail.

Other Delivery Options

7. If you are not going to deliver the misloaded package, follow the steps to record a missed

package.

• Select “Non-Del” and then press 1 (“Other”).

• Press Big Arrow Down and press “D” (“Missed”).

8. Record your next package or complete the stop.

Selecting the Preload Communications Load Screen

Use the Preload Communications Load screen for information on the package car load in general.

1. From most Delivery, Pickup, or Statistics Card screens, except the Delivery Package screen,

press Soft key ¤ beneath “PreComm”.

2. The Preload Communications Load screen will display.

Preload Comm (Load) Car 221234

Y 1. Was load acceptable?

Y 2. Commit time pkgs in proper area?

Y 3. Labels spaced for selection?

Y 4. Pkgs loaded securely?

Y 5. Pkgs loaded in sequential order?

Comments:

Yes No

Preload Communications Load Screen

3. The Preload Communications Load screen describes the quality of the package car load in

general. Press Soft key ¤ beneath “Yes” or “No” as required to answer questions.

4. If necessary, you can enter and edit any additional “Comments” information, up to 71

characters.

5. Press Big Arrow Up to return to the previous screen.

Other Delivery Options

Load Quality Prompt

If you key enter an ending mileage without entering the load quality rating for the current vehicle, a

Load Quality prompt will display.

Vehicle 1 Car # 221234

Start 1234 Finish 1298 Tot 64

Pump1 1 Fuel1 15 Oil 0

Pump2 0 Fuel2 0 ττ

----Trailer #--------Couple---Uncouple--

1 1 0

2 0 0

Was Load Quality Acceptable (Y/N)? N

Yes No

Vehicle Screen With Load Quality Prompt

International Shipment Checklist

The International Shipment Checklist on the DIAD allows you to review and obtain information on

each international package picked up. The International Shipment Checklist can be accessed from

most Delivery, Pickup, or Statistics Card screens, and is view-only.

1. From most screens, press Soft key ¤ beneath “IntlCkList” or select “IntlChk” from any of

several screens. International Shipment Checklist screen displays.

2. Press Little Arrow Up ⇑ or Little Arrow Down ⇓ to move the highlight bar up or down one

row.

ALL INTERNATIONAL SHIPMENTS CHECKLIST

Verify invoice on lead package:οο Value

οο Currency οο Description of Goods

οο Country of Origin

Except Express Envelopes, Documents of

No commercial value and EU to EU goods

in Free Circulation

οο Verify all packages in multiple

International Shipment Checklist Screen (Initial Screen)

Other Delivery Options

pkg shipment

WAYBILL AUDIT (All Shipments):

οο Shipper number/account number

οο Name of sender & phone number

οο Shipper name & address (including

postal code)

οο Receiver contact person/phone number

οο Receiver name & address (including

International Shipment Checklist (First Continuation Screen)

postal code)

οο One Payment of Charges selected

οο One Service Level selected for all

Packages within the shipment

οο No. of Packages in Shipment is

Recorded

οο Description of goods

οο Shipper signature and current date

International Shipment Checklist (Second Continuation Screen)

οο Tracking labels on all other

packages in shipment (2 of _, 3 of _)

Additionally, Audit For:

οο T doc present for all goods not in

Free circulation

οο EUR Certification stamped by customs

if applicable

International Shipment Checklist (Third Continuation Screen)

Note: This screen is view only. No entry can be made.

3. Review the list of instructions to verify that all the documentation needed by Customs is on each

international package that is picked up.

4. Press Big Arrow Up to return to screen you were viewing prior to selecting International

Shipment Checklist.

Note: Whenever the DIAD experiences a memory restart, the International Shipment Checklist

may be deleted.

Pickups

QUICK REFERENCE - PICKUPS

Typical Scheduled

Pickup Stop

(Non-Letter Center)

Scheduled pickups have been downloaded to the DIAD and must be picked up daily.

1. Press 1 (“Scheduled”) from the Main Menu.

DIAD Main Menu V21.32_D3 [12:14]

1 2 3

Scheduled Unscheduled OneTime

4 5 6

Delivery Statistics Comm

7 8 9

Print DelLink ODS

SplCnts IntlChk PreComm

Main Menu

2. The Scheduled Pickup Account List will appear. This list shows each of your regular pickup

accounts in pickup order. Scroll through the Scheduled Pickup Account List using Little

Arrows or Big Arrows. (Little Arrows advance one line at a time. Big Arrows advance four

lines at a time.) Highlight the pickup account to be edited and press Enterè.

1025 LEUNG ENTERPRISES 17:30

VICTORIA HARBOUR DOCK

ASEANA Rm Flr

----------------------- 0 Prerecorded --

LEUNG ENTERPRISES 90123456 17:30

DAVIS INVESTMENTS 78901234 17:30

PEARL GARDEN HOTE 56789012 18:00

MAJESTIC HOTEL 34567890 18:00

Scheduled Pickup Account List

3. The Scheduled Pickup Package screen will appear. Key enter number of packages being

picked up and record any money collected at pickup (C.O.P.).

Pickups

LEUNG ENTERPRISES DOCK 17:00

Scheduled Ship#:123456

Unit:1001 LBX (Y/N): N

----------------------------------------

Totl:0

Tot: 0.00

Loos:0 Ck: 0.00

Pall:0

SplCnts IntlChk NoLBXBC

COP NonPU PreRec Check

Scheduled Pickup Package Screen

4. Press Stop Complete 4. You will return to Account List. Highlight next pickup account using

Little Arrow Up ⇑ and Little Arrow Down ⇓, or press Escape to return to Main Menu.

Note: If you are unable to complete the pickup for any reason, use Soft key ¤ to select

“NonPU”. The Non-Pickup Menu will appear.

Note: You can pre-record a scheduled pickup stop. Enter the stop, then press the Soft key ¤

beneath “PreRec” while you are in the Scheduled Pickup Package screen. A “P” is

displayed to the left of a pre-recorded account in the Scheduled Pickup Account List. An

asterisk “*” is displayed to the left of a completed stop account.

1025 LEUNG ENTERPRISES 17:30

VICTORIA HARBOUR DOCK

ASEANA Rm Flr

----------------------- 1 Prerecorded --

LEUNG ENTERPRISES 90123456 17:30

DAVIS INVESTMENTS 78901234 17:30

PPEARL GARDEN HOTE 56789012 18:00

*MAJESTIC HOTEL 34567890 18:00

Scheduled Pickup Account List

A “P” indicates a

Pre-recorded

account

An “*”

Indicates a

completed

Stop Account

Pickups

Overview

There are several types of pickups you can complete with the DIAD. The first three appear on the

Main Menu.

• Scheduled Pickup—A pickup that has been downloaded to the DIAD and is completed daily.

• Unscheduled Pickup—A pickup that is not requested on a daily basis. For example, when

you assist other service providers by completing pickups for them.

• One-Time Pickup—A customer-requested pickup for a predetermined number of packages.

• On Demand Pickup (On Call or Generic)—See On Demand section, page 80.

Scheduled Pickups (Main Menu Option 1)

Letter Center

Use the following procedures when the pickup location is a Letter Center.

Note: You can also make Letter Center pickups as unscheduled or On Demand.

1. Locate the nine-digit, unique Letter Center bar code inside the Letter Center, on the upper-right

corner of the opened door. (Example: 7L0005414.)

Œ

•

Ž

7L-Letter Center

identifier

6-digit shipper

number

Check digit

Pickups

2. From Scheduled Letter Box Pickup Package screen, scan the Letter Center bar code. Six-digit

shipper number will fill “LBX Id” field.

10:50

Scheduled LBX Id:

Unit:1001 LBX (Y/N):Y

----------------------------------------

Totl:0

SplCnts IntlChk NoLBxBc

COD NonPU PreRec Check

Scheduled Letter Box Pickup Package Screen

Note: If you are unable to scan or key enter the Letter Center bar code, press Soft key ¤

beneath “NoLBxBc” to exit the “LBX Id” field.

3. As you remove each letter or pak from the Letter Center, verify that the ASD is complete. Fill

in any missing information. Make sure the billing information and weight are complete.

ASD Label

4. Remove the green UPS copy and turn it in with all other Letter Center pickup documents

(ASDs, UPS Shipping Records, etc.).

Note: Any other pickup record documents must be segregated and turned in with the ASDs so the

customer receives the Letter Center rate.

5. At the Pickup Package screen, scan or key enter the ASD bar code. All ASDs must be origin

scanned!

6. After scanning, the Tracking Number screen displays. Enter the method of payment for each

ASD.

000 541

Pickups

Tracking # Cr Cash Check

2 N1421618234 N 0.00 15.50

1 N3214687425 N 0.00 20.00

COP Check

Tracking Number Screen

7. Press Big Arrow Up .

8. Record additional pickup package information and the total number of packages picked up.

The ASD revenue fields display ASD totals. These fields only display if cash or checks are

associated with the scanned ASD.

10:50

Scheduled LBX Id:XE1234

Unit:1001 LBX (Y/N):Y

----------------------------------------

Totl:2 ----- ASD ----

Tot: 35.50

Ck: 35.50

Cash Due: 0.00

SplCnts IntlChk NoLBxBc

COD NonPU PreRec Check

Scheduled Letter Box Pickup Summary Screen - Display ASD Revenue Feature

9. The “Cash Due” field displays total cash due at this Letter Center stop. Non-ASD totals do not

display.

10. Follow normal stop complete and Letter Center routine.

Note: For prepaid ASDs, leave the credit indicator at “Y.”

Note: If you are unable to complete the pickup for any reason, use Soft key ¤ to select

“NonPU”. The Non-Pickup Menu will appear.

ASD Fields

Total = cash and checks

Check = total checks

Pickups

Œ

•

Alert Screens

You will see this screen if you press Stop Complete 44 and one or both of the conditions shown on

the screen exists.

****************************************

*Notice: Following Condition(s) Exist *

*--Revenue Exists, but no pkgs present *

*--Pickup Scanned pkgs > Total pkgs *

* *

****************************************

Yes No

Stop Complete Conditions Exist Screen

ŒOccurs when revenue from a scanned ASD has been entered

and a stop shows an exception, such as “NI-1.”

•Indicates more origin-scanned packages than the “Totl” field

displays.

Complete This Stop (Y/N)? N

Pickups

Unscheduled Pickups (Main Menu Option 2)

Non-Letter Center

1. Press 2 (“Unscheduled”) from the Main Menu.

2. If there are ASDs at the pickup point, verify the ASD to ensure that it is complete. Fill in the

missing information. Make sure that billing information and weight are complete.

3. Key enter address information and press Big Arrow Down .

4. Key enter the customer’s shipper number.

5. Remove the green UPS copy and return it to your center.

6. At the Unscheduled Non-Letter Box Pickup Package screen, scan or key enter the ASD bar

code. All ASDs must be origin scanned!

GREAT EAGLE HOTEL

Unscheduled Ship#:123456

Unit:1001 LBX (Y/N):N

----------------------------------------

Totl:0

Tot: 0.00

Loos:0 Ck: 0.00

Pall:0

SplCnts IntlChk NoLBxBc Yes No

COP NonPU Ship#<6 Check

Unscheduled Non-Letter Box Pickup Package Screen

Note: For an unscheduled Letter Center pickup, scan the Letter Center bar code and the DIAD

will automatically prompt you with “Make This a LBX Pickup (Y/N)?” Select Yes and the

“Ship #” field will automatically display the LBX ID.

7. After scanning, the Tracking Number screen displays. Enter the method of payment for each

ASD. If the package is prepaid, leave default for “CR” as “Y.”

Tracking # Cr Cash Check

2 N1421618234 N 0.00 45.00

1 N3214687425 N 32.00

COP Check

Tracking Number Screen

Note: The DIAD provides an override feature for ASD bar codes that might not be recognized by

the DIAD. Select “COD” after scanning the ASD to display the “Revenue Amounts” fields.

Pickups

8. Press Big Arrow Up . Record additional pickup package information and the total number

of packages picked up. ASD revenue fields display any cash or checks that were entered as a

method of payment on the previous Tracking Number screen. These fields only display if cash

or checks are associated with the scanned ASD. ASD fields include: “Totl” (total cash and

checks) and “Chk.”

GREAT EAGLE HOTEL

Unscheduled Ship#: 123456

Unit:1001 LBX (Y/N):N

----------------------------------------

Totl:3 ----- ASD ---- --- NON ASD --

Tot: 77.00 Tot: 0.00

Ck: 45.00 Ck: 0.00

Cash Due: 32.00

SplCnts IntlChk NoLBxBC Yes No

COP NonPU Ship#<6 Check

Unscheduled Non-Letter Box Pickup Summary Screen - Display ASD Revenue Feature

9. Key enter any non-ASD amounts. Non-ASD fields include: “Totl” (total cash and checks) and

“Chk.”

GREAT EAGLE HOTEL

Unscheduled Ship#:123456

Unit:1001 LBX (Y/N):N

----------------------------------------

Totl:3 ----- ASD ---- --- NON ASD --

Tot: 77.00 Tot: 15.00

Ck: 45.00 Ck: 15.00

Cash Due: 32.00

SplCnts IntlChk NoLBxBC Yes No

COP NonPU Ship#<6 Check

Unscheduled Non-Letter Box Pickup Summary Screen - Display ASD Revenue Feature

10. View the “Cash Due” field for the total amount of cash (no checks) due on both ASD and non-

ASD pickups.

11. Press Stop Complete 4.

Note: If you are unable to complete the pickup for any reason, use Soft key ¤ to select

“NonPU”. The Non-Pickup Menu will appear.

ASD Fields

Total = cash and checks

Check = total checks

Non-ASD Fields

Total=cash and checks

Check = total checks

Pickups

One-Time Pickup (Main Menu Option 3)

To record one-time pickup stops:

1. Press 3 (“OneTime”) from the Main Menu.

2. Key enter the address. Press Big Arrow Down .

3. Key enter the last three digits of the One-Time ID (the last three digits of the customer’s

telephone number).

4. Record the pickup information.

COOMBS RESTAURANT

One Time Ship#:123456

Unit:1001 ID:

----------------------------------------

Totl:0

Tot: 0.00

Loos:0 Ck: 0.00

Pall:0

SplCnts IntlChk

COP NonPU Ship#<6 Check

Pickup Screen

5. Key enter the amount of money collected.

6. Press Stop Complete 4. You will return to the Main Menu.

Note: If you are unable to complete the pickup for any reason, use Soft key ¤ to select

“NonPU”. The Non-Pickup Menu will appear.

Non Pickup Menu

1 2 3

Missed Cancelled Closed

4 5 6

Not In No Money Not Ready

Non-Pickup Menu

Pickups

Pickup Summary Bar Codes

With the automation of UPS shipping systems, many of our customers generate a Pickup Summary

Bar Code Report when they close out their shipping activity at the end of the day. The Pickup

Summary Bar Code (PSB) is a 23-character code generated by any customer using an automated

shipping system, such as TeleShip, OnLine Office, or OnLine Professional.

Pickup Summary Bar Code Report

Pickups

Completing the Pickup

If customers generate Pickup Summary Bar Code Reports at their locations, follow these steps

during your normal pickup routine:

1. Verify the total number of packages picked up against information on the Pickup Summary Bar

Code Report.

2. From the Scheduled Non-Letter Box Pickup Summary screen, scan or key enter the pickup

summary bar code.

LEUNG ENTERPRISES DOCK 17:30

Scheduled Ship#:123456

Unit:1001

----------------------------------------

Totl:0

Tot: 0.00

Loos:0 Ck: 0.00

Pall:0

Scheduled Non-Letter Box Pickup Summary Screen

3. Once you scan pickup summary bar code, Tracking Number screen displays label.

Tracking # Cr Cash Check

2 91123456000000003000038

1 91123456000000003000046

COD Check

Tracking Number Screen

4. Scan any remaining unique pickup summary bar codes at same stop.

5. Press Big Arrow Up to return to Pickup Package screen.

LEUNG ENTERPRISES DOCK 17:30

Scheduled Ship#:123456

Unit:1001 Total PSB’s:2

----------------------------------------

Totl:30

Tot: 0.00

Loos:0 Ck: 0.00

Pall:0

SplCnts IntlChk

COP NonPU Ship#<6 Check

Pickup Package Screen

Pickups

6. Key enter the total number of packages picked up in the DIAD.

7. Sign the Pickup Summary Bar Code Report, recording the pickup time and the number of

packages picked up. The report stays with the shipper.

8. If high-value packages are in the pickup, the automated shipping system will generate a High

Value Report. The system can produce two separate reports for total value over $1,000 and

$5,000. Sign the High Value Report and return it to the center.

High Value Report

On Demand Events

ON DEMAND EVENTS (MAIN MENU OPTION 9)

System Overview: How it Works

DIAD III, which is equipped with a data radio, can send messages to a center and/or dispatch site,

and receive messages from either site. The service provider can receive messages such as requests

for a pickup, a delivery, or an assist. These are called On Demand events.

You can receive or initiate these types of On Demand events:

Pickup:

• OCA—A pickup with the service type of On Call Air (OCA).

• Generic—A pickup with the service type of generic will include Rapid Recovery

requests, such as a customer’s request for an additional pickup.

Delivery:

• Generic—A delivery with the service type of generic will include Rapid Recovery

requests. Examples include a customer’s request for a re-delivery attempt or request to

pick up a package that was previously delivered, such as a misdelivery, a refused, or a

damaged package.

Assist:

• Generic—An assist with the service type of generic.

Receiving On Demand Event Messages

The On Demand Alert screen appears on your DIAD whenever the center or dispatch site transmits

an On Demand event message. This indicates that a customer needs a specific service, such as an

On Call Air pickup (OCA).

On Demand Alert

Pickup - OCA

KENNETH CHAN CHEVROLET

145 SIR WILLIAM BLVD

ASEANA

Commit: 17:45 Pkgs: 3

Ready: 17:00 Close: 18:00 Time: 15:00

Enter OVERRIDE, PRERECORD or ETA:

PreRec Ovrride

On Demand Alert Screen

New

On Demand Events

On Demand Alert Screen Definitions

• Alert—Status of the alert.

Ø New—First time message has been dispatched.

Ø Modify—Contains updated information about an existing event, such as an address or

commit time change. Check the screen for new or changed information. Appears only if

the event has not been stop completed.

Ø Cancel—Cancels a previously dispatched event and removes it from the list (only if the

stop has not been stop completed).

• Comment—May contain additional information about the event (up to 24 characters) or

future service type information, such as Rapid Dispatch Recovery.

• Customer Name

• Address

• Ready—The time that the customer will be ready.

• Commit—The time committed for completion of the service.

• Pkgs—The number of packages expected.

• Close—The time that the customer facility closes.

Accepting On Demand Events

To acknowledge receipt and accept the On Demand Event enter an “ETA” (Estimated Time of

Arrival). Once you accept the event, the DIAD adds it to the On Demand Event List.

Highlight the bottom line. Then press Soft key ¤ beneath “Ovrride” to tell the center you are

unable to service the event.

Overriding an On Demand Event

If you receive an On Demand message that you are unable to service due to a breakdown or being

out of the area:

1. When “Ovrride” has been selected, DIAD displays Select Override Response screen. Enter a

reason for answering with an override.

Select Override Response

1 – Vehicle breakdown

2 – Out of area

3 -

4 -

5 -

0 – Other

Select Override Response Screen

On Demand Events

2. Select a listed option or press 2 for (“Out of area”).

Enter Details (Optional):

To:

Out of area

Escape - Clear Enter - Send

Override Response Key Entry Screen for Pre-Defined Response

3. To send the completed message, press Enter è. Then press Soft key ¤ to select “Yes” to

respond to the question, “OK to Send Y/N?”

Enter Details (Optional):

To:

Out of area

OK to Send Y/N?

Yes No

Override Response Key Entry Screen With OK Message

Editing On Demand Events

1. Access the On Demand Event List from the On Demand Services Menu. This process is similar

to servicing an event for a pickup, delivery, or assist.

2. Use Little Arrow Down ⇓ to place the cursor on the On Demand stop to be edited.

3. Press Enter è.

4. Update as needed.

5. Press Stop Complete 4.

On Demand Events

On Demand Event: Pickup

1. Press 9 (“ODS”) on the Main Menu.

DIAD Main Menu V21.32_D3 [12:14]

1 2 3

Scheduled Unscheduled OneTime

4 5 6

Delivery Statistics Comm

7 8 9

Print DelLink ODS

SplCnts IntlChk PreComm

Main Menu

2. Press 1 (“Pickup”) from the On Demand Services Menu.

On Demand Services Menu

1 2 3

Pickup Assist

4 5 6

Delivery

On Demand Services Menu

3. The On Demand Pickup List will appear. Select an event from the On Demand Event List and

service it, or add an event by using Soft key ¤ to select “AddStop”.

Note: When adding an event, the Delivery Address screen will appear prior to the ODS Pickup

Detail screen.

KENNETH CHAN CHEVROLET 18:00

BILL MUNSON ASEANA

press PRERECORD to add Pickup ----ETA-

197 AYUTHAYA LOOP 17:30

*246 LONG XUYEN TERR 17:45

493 YAMAGUCHI W 18:00

505 FINNALYSON RD 18:10

AddStop

ODS Pickup List

4. Press Enter è and the ODS Pickup Detail screen will appear.

On Demand Events

On Demand Event Pickup Detail

Commit: 17:45 Ready: 17:00 ETA: 17:30

Event #:0000AB1234 Close: 18:00

Phone #:4100-4567 Type: OCA

Pkgs: 3 Wgt: 75

Contact:BILL MUNSON O/W

SplCnts IntlChk PreComm PreRec

ODS Pickup Detail Screen

5. Verify or key enter information in the On Demand Event Pickup Detail screen.

Notes:

• Once the On Demand event is pre-recorded, the ETA can’t be modified until you receive a

new ETA alert.

• If you have the event number, enter it. Otherwise, the DIAD automatically assigns an event

number.

• If the dispatch site sends the message, most fields will already be filled. If you initiate the

communication, then you will need to enter the appropriate details.

6. Press Big Arrow Down . The On Demand Event Pickup Summary screen will appear.

KENNETH CHAN CHEVROLET 18:00

Pickup OCA Ship#:123X56

Unit:1001 LBX (Y/N):N

----------------------------------------

Totl:3

Wgt :75 Tot: 70.50

Loos:0 *Ck: 70.50

Pall:0 Credit:N

SplCnts IntlChk PreComm

COD NonPU PreRec Check

ODS (Non Letter Box) Pickup Summary Screen

7. Enter data as you would with any unscheduled pickup.

8. Press Big Arrow Down . The ODS Pickup Package Level Detail screen will appear.

KENNETH CHAN CHEVROLET 18:00

On Demand Event Pickup - OCA 123X56

-Pkg--Weight---Srv Cls------Cost-------

1 72 2DA 46.50

2 1 1DA 13.75

3 2 2DA 10.25

4 .

5 .

SplCnts IntlChk PreComm PreRec

On Demand Events

ODS Pickup Package Level Detail Screen

On Demand Events

Note: This screen appears only if the dispatch site transmits package detail information for five or

fewer packages.

9. Verify customer-provided package detail information.

10. To complete the On Demand Event, press Big Arrow Up to return to the Pickup

Summary screen. Then press Stop Complete 4.

ODS Pickup Status Menu

1. If you were unable to complete the pickup for any of the reasons listed, use Soft key ¤ to

select “NonPU” from summary screen.

2. ODS Pickup Status Menu is displayed. Select appropriate reason you were unable to complete

the pickup.

On Demand Pickup Status Menu

1 2 3

Missed Cancelled CLO Early

4 5 6

Not In No Money Not Ready

7 8 9

Already PU

ODS Pickup Status Menu

On Demand Event: Delivery

To complete an On Demand delivery, follow the same procedures as you would for an On Demand

pickup.

1. From the On Demand Services Menu, press 4 (“Delivery”).

On Demand Services Menu

1 2 3

Pickup Assist

4 5 6

Delivery

On Demand Services Menu

2. The On Demand Delivery List will appear. Select an event from the On Demand Event List and

service it, or add an event by using Soft key ¤ to select “AddStop”.

On Demand Events

Note: When adding an event, the Delivery Address screen will appear prior to the ODS Pickup

Detail screen.

On Demand Events

GUAT KENG INC 18:00

PAT REDDAN ASEANA

press PRERECORD to add Delivery ----ETA-

103 N ZAMA SEN 14:00

*250 OAK JUNCTION 15:00

790 CHEMPAKA RING RD 15:30

AddStop

ODS Delivery List

3. The DIAD displays the ODS Delivery Address screen. Verify and correct necessary address

information.

Street # Street Name Type Dir Suf

103 ZAMA SEN N

City PostCode Unit

ASEANA 27369 1001

Consignee Room Flr

GUAT KENG INC 412 4

Note: CDS N

On Demand Event Delivery – Gen

SplCnts IntlChk PreComm /

Dup PreRec Ovrride

ODS Delivery Address Screen

4. Press Big Arrow Down ODS Delivery Detail screen will appear.

On Demand Event Delivery Detail

Commit: 14:00 Ready: 13:30 ETA: 14:00

Event #:0000BC1425 Close: 18:00

Type: Gen

Amt: 25.00

SplCnts IntlChk PreComm PreRec

ODS Delivery Detail Screen

5. View or key enter detail data beginning with “Commit” field. DIAD will display additional

comments received from dispatch site or center.

6. Press Big Arrow Down to display ODS Delivery Package screen.

On Demand Events

Street # Street Name Type Dir Suf

103 ZAMA SEN N

----------------------------------------

Col Amt Ship # ID# Remark

Edit Dup Ship#<6 +Paper

COD NonDel PkgInfo PreRec Deliver

ODS Delivery Package Screen

7. Scan or key enter package detail.

ODS Delivery Status Menu

If you are unable to complete the delivery, follow the current procedures for accessing Non-

Delivery reasons by selecting “NonDel” from package screen.

On Demand Events

On Demand Event: Assist

1. Select 2 (“Assist”) from On Demand Services Menu.

On Demand Services Menu

1 2 3

Pickup Assist

4 5 6

Delivery

On Demand Services Menu

2. The ODS Assist List will appear. Select an event from the On Demand Event List and service

it, or add an event by using Soft key ¤ to select “AddStop”.

3. Verify or key enter information in the ODS Assist Address screen.

Street # Street Name Type Dir Suf

1123 PACIFIC AV

City PostCode Unit

ASEANA 27369 1001

Consignee Room Flr

MO DAVIS INVESTMENTS 200 2

On Demand Event Assist – Gen

SplCnts IntlChk PreComm /

Dup PreRec Ovrride

ODS Assist Address Screen

4. Press Big Arrow Down to view the ODS Assist Detail screen.

On Demand Event Assist Detail

Commit: 15:00 Ready: 14:30 ETA: 15:00

Event #:0000GB1525 Close: 17:00

Type: Gen

SplCnts IntlChk PreComm

NonDel PreRec

ODS Assist Detail Screen

On Demand Events

ODS Assist Status Menu

If you are unable to complete an assist you previously accepted, use Soft key ¤ to select

“NonDel” in ODS Assist Detail Screen. ODS Assist Status Menu will be displayed.

On Demand Assist Status Menu

1 2 3

Missed Cancelled CLO Early

4 5 6

Not In Not Ready

7 8 9

AlreadySvc

ODS Assist Status Menu

DIAD Alerts

DIAD ALERTS

Alerts can:

• Notify you of upcoming ETA and commit times.

• Ask you for information about a missed commitment time.

• Review work that needs to be completed.

• Alert you to On Demand System (ODS) communication conditions.

ETA Alert

The ETA Alert Screen reminds you that an Estimated Time of Arrival (ETA) is approaching.

The alert is defaulted to 20 minutes prior to the ETA.

ETA Alert

Delivery – Gen

MO DAVIS INVESTMENTS

1123 PACIFIC AV

ASEANA

Commit: 14:00 Pkgs: 1

Ready: 13:30 Close: 18:00 Time: 13:40

BIG UP to Return

PreRec Ovrride

ETA Alert Screen

Commit Time Alert

The Commit Time Alert Screen notifies you that an On Demand event commit time is

approaching. The DIAD highlights the commit time (the default is set at 20 minutes.)

Commit Time Alert

Delivery – Gen

MO DAVIS INVESTMENTS

1123 PACIFIC AV

ASEANA

ETA: 14:00 Pkgs: 1

Ready: 13:30 Close: 18:00 Time: 13:40

BIG UP to Return

PreRec Ovrride

Commit Time Alert Screen

Commit:14:0

ETA: 14:00

DIAD Alerts

Inc.

Missed Commit Alert

The Missed Commit Alert screen requires you to establish a new ETA and requests information

about the missed commit time.

Missed Commit Alert

Delivery - Gen

MO DAVIS INVESTMENTS

1123 PACIFIC AV

ASEANA

Pkgs: 1

Ready: 13:30 Close: 18:00 Time:

Enter ETA:

PreRec Ovrride

Missed Commit Alert Screen

1. Enter new ETA and Select Missed Commit Reason screen appears.

Select Missed Commit Reason

1 – Received past commit time

2 – Packages not ready

3 – Incorrect pickup address

4 – Delayed in traffic

5 -

0 – Other

Select Missed Commit Reason Screen

2. Select one of the four options, or O (“Other”). The Missed Commit Reason Key Entry

screen will appear.

Missed Commit Reason Key Entry

Delayed in traffic

Escape - Clear Enter - Send

Yes No

Missed Commit Reason Key Entry Screen - For Pre-Defined Response

3. Enter additional information at the Missed Commit Reason Key Entry screen if necessary.

4. To send the completed message, press Enter è and press Soft key ¤ to select “Yes” to

respond to the question, “OK to Send Y/N?”

Commit: 14:00

14:00

DIAD Alerts

Exceeded Maximum Retries Alert

When the DIAD has exceeded the maximum number of retries while attempting to transmit data

through the DVA back to the dispatch site or center, the Exceeded Maximum Retries Alert

screen will appear. See next page.

ODS Transmission Alert

COMMUNICATION FAILURE

Follow Center Instructions

Press BIG UP to Return

PreRec

Exceeded Maximum Retries Alert ScreenPhone ODS

Phone ODS

Inc.

PHONE ODS (Communications Menu Option 6)

The Exceeded Maximum Retries Alert screen tells you that you need to use the telephone to

verbally communicate your messages.

1. To perform this function, return to the Main Menu.

DIAD Main Menu V21.32_D3 [12:14]

1 2 3

Scheduled Unscheduled OneTime

4 5 6

Delivery Statistics Comm

7 8 9

Print DelLink ODS

SplCnts IntlChk PreComm

Main Menu

2. Select 6 (“Comm”). The Communications Menu will display.

Communications Menu

1 2 3

Phone DVA Send Send Txt Msg

4 5 6

Phone ODS

Rad On Rad Off

Communications Menu

Note: When the radio has been disabled, a prompt to enable the radio transmitter appears

every 10 minutes. Press the soft key beneath “Yes” to enable the radio or beneath “No” to

continue the disable function.

Phone ODS

3. From the Communications Menu, select 6 (“Phone ODS”). The Phone ODS

Instructions screen will display.

Phone ODS - Instructions

1) Dial 9999-9999

2) The next screen displays a list of

On Demand Messages that need to be

Communicated to the On Demand System.

3) Press Stop Complete on each message

when finished communicating.

Press Big Down to continue....

Phone ODS Instructions Screen

4. Dial the dispatch number listed, and prepare to talk through your pending messages.

5. Press Big Arrow Down The ODS Messages Waiting for Communication screen will

display.

ODS Messages Waiting for Communication

-Event #-----Message Info--Time---Dest--

*0000GH1328 Delivery ETA 12:30

0000DE1620 Pickup Comp 10:50

0000GB1525 Assist Comp 10:00

Text DISP

Resp Req

ODS Messages Waiting for Communication Screen

6. An asterisk “*” will display to the left of the first event on the list. It indicates that the

message exceeded the maximum retry count.

Note: The DIAD also lists all the other ODS messages that have not been transmitted.

7. Press Enter è if you need more details about the selected event.

8. To show that you’ve verbally communicated the message, press Stop Complete 4. This

removes the event from the list. Complete all messages.

Phone ODS

Inc.

ODS Alerts

On Demand Events Not Complete Alert

The following screen warns you that you still need to complete pre-recorded On Demand

events before stopping the DIAD.

[18:30]

On Demand Events Are Not Complete!

Delivery – COMPLETE

Pickup - COMPLETE

Assist - NOT COMPLETE

Press Any Key to Continue

On Demand Events Not Completed Warning Screen

Messages Pending Communication Alert

If you attempt to stop the DIAD while On Demand messages are pending transmission to the

ODS System, even if all On Demand events are complete, the following screen appears.

[18:30]

On Demand Messages Are Pending

Successful Transmission!

Pending Messages Must Be

Verbally Communicated!

Press Any Key to Continue

On Demand Events Messages Pending Communication Screen

Phone ODS

1. Press Big Arrow Up to return to the ODS Messages Waiting for Communication

screen.

ODS Messages Waiting for Communication

-Event #-----Message Info--Time---Dest--

*0000GH1328 Delivery ETA 12:30

0000DE1620 Pickup Comp 10:50

0000GB1525 Assist Comp 10:00

Text DISP

Resp Req

ODS Messages Waiting for Communication Screen

2. Verbally communicate all the pending messages before stopping the DIAD.

Radio Status Indicator

Inc.

TEXT MESSAGES (Communications Menu Option 3)

Text Messages Overview

The DIAD is capable of sending and receiving text messages. These messages can alert you to

traffic problems, Next Day Air arrivals, meet points, etc. You can receive two types of

messages:

• Response Required.

• Text.

To send and receive this essential information, you need to establish contact between the DIAD

and the ODS system. This link or log-in automatically occurs.

Text Only Messages

When a text message is sent by the dispatch site or center, it is displayed on the Text Message

Alert screen.

Read the text message, making a mental note of its contents.

Text Message Alert

ACCIDENT ON PHUA CHU KANG LANE

BIG UP to Return or PRERECORD to defer

PreRec

Text Message Alert Screen

Note: If you were in the process of completing a stop when you received the text message,

you could defer it once by using Soft key ¤ beneath “PreRec”. This is also true for On

Demand event alerts. If you defer an alert while other alerts are pending for display, the DIAD

will automatically defer the other alerts as well.

The DIAD displays the text message again following the next stop complete. To exit the

message permanently, press Big Arrow Up .

DIAD Alerts

Response Required Messages

Messages that require a response to the center will appear on the Response Required Alert

screen.

Response Required Alert

HAS THE ACCIDENT CLEARED ON PHUA CHU

KANG LANE

BGDN to continue or PRERECORD to defer

PreRec

Response Required Alert Screen

1. To respond to this message, press Big Arrow Down . The Select Required Response

screen will appear.

Select Required Response

1 - Will Contact ASAP

2 – Request acknowledged and accepted

3 - Yes

4 - No

5 -

0 – Other

Select Required Response Screen

2. Choose a reason from the menu, or press O (“Other”). The Override Response Key Entry

screen will be displayed.

Enter Details (Optional):

To:

Will contact ASAP

Escape - Clear Enter – Send

Yes No

Override Response Key Entry Screen for Pre-Defined Response

3. Key enter more information, if necessary.

4. To send the completed message, press Enter è. Then press Soft key ¤ to select “Yes”

to reply to the question, “OK to Send (Y/N)?”

Radio Status Indicator

Inc.

Service Provider Created Text Messages

To create and send a text message:

1. Go to the Main Menu. Press 6 (“Comm”). The Communications Menu will display.

Communications Menu

1 2 3

Phone Send Txt Msg

4 5 6

Phone ODS

Rad On Rad Off

Communications Menu

2. Press 3 (“Send Txt Msg”).

Note: Text messages cannot be sent by phone (Speaker-Comm).

3. The Select Message Destination screen will display. Decide where your message

will go.

Select Message Destination

1 - Center

2 - Dispatch Site

3 - Center & Dispatch Site

Select Message Destination Screen

4. The Select Text Message screen will display. Select a reason, or O for (“Other”).

Select Text Message

1 -Finished Work

2 -

3 -

4 -

5 -

0 - Other

Select Text Message Screen

DIAD Alerts

5. Add additional text if necessary on the Override Response Key Entry screen.

Enter Details (Optional):

To:Dispatch Site

Finished Work

Escape - Clear Enter - Send

/

Override Response Key Entry Screen for Pre-Defined Response

6. To send the completed message, press Enter èand use Soft key ¤ to select “Yes” in

reply to the question, “OK to Send (Y/N)?”

Radio Status Indicator

Some DIAD III units are supplied with a built-in radio for use in transmitting data directly rather

than through a DVA. Units without radios will communicate through the DVA in the same way

as for DIAD II. An indication of whether a DIAD is equipped with a radio or is operating

through the DVA is shown on the Main Menu, the Verify Driver Information, and the Statistics

Card menu as follows:

Route:20C Date:10/19/98

Battery: E||||||||| F RADIO

SpclCnts IntlChk PreComm

Battery: E||||||||| F DVA

If the radio becomes inoperable, the RADIO indicator shown below displays. The service

provider must then use the Speaker-Comm system for communication.

Battery: E||||||||||FRADIO

Radio Status Indications

Indicates a radio-

equipped unit

Indicates a DVA unit

(Not available worldwide)

Indicates the radio is

inoperable

Radio Status Indicator

Inc.

DIAD Alerts

Transmission of delivery tracking information and exception data is crucial in keeping our

commitment to our customers. The DIAD will prompt you with alert screens in the following

situations:

• when data needs to be sent

• if there is a problem transmitting the information

If the DIAD radio does not transmit the data, make a Speaker-Comm call. A successful

Speaker-Comm call sends all DIAD package tracking information and exception package

detail.

Transmission Commit Times

Always respond to DIAD alert screens within 10 minutes.

Transmission commitments to areas with cellular coverage:

Transmission Commit Times

Data Transmitted by DIAD

Radio

or Phoned In

Data Transmitted by

Speaker-Comm Call

Next Day Air and

Worldwide Express

ASAP

not to exceed 20 minutes Within 30 minutes

2nd Day Air and

Worldwide Expedited

ASAP

not to exceed 20 minutes Within 30 minutes

3 Day Select ASAP

not to exceed 20 minutes Within 30 minutes

GroundTrac, Consignee Billing,

and DeliveryTracII 90 minutes Within 120 minutes

In non-cellular areas, transmit information by Speaker-Comm.

In non-radio coverage areas, transmit information by Speaker-Comm.

Speaker- Comm Calls

SPEAKER-COMM CALLS (Communications Menu Option

1)

A Speaker-Comm call is one where you use the DIAD’s built-in speaker to transmit package

tracking data and exceptions over a telephone.

1. From the Communications Menu, press 1 (“Phone”). The Speaker Instructions screen will

display.

Speaker Instructions

. Place Receiver Over DIAD Speaker

. Press AutoDial to Dial

. Check Phone for Connection Tone

. If not, Dial X-XXX-XXX-XXXX

. Place Receiver Over DIAD Speaker

. Press Send to Begin Transmission

. Wait for Transmission to Finish

AutDial Send

Speaker Instructions Screen

2. Follow the instructions on the Speaker Instructions screen.

Note: The telephone receiver must not be moved during the call.

3. While transmitting data, the DIAD will show this screen:

... Please Stand By...

Pkgs Remaining 4

Press ESCAPE to Cancel

Please Stand By Screen

Radio Transmitter Disable Function

Inc.

4. When the transmission is complete, the DIAD will show the following screen, asking you to

confirm that the transmission was completed successfully:

Was the Transmission Complete?

1 - Retry Transmission or

2 - Quit Transmission (Try Later)

3 - Transmission OK

Transmission Complete Screen

5. Press 1 (“Retry Transmission”) to retry it now, or press 2 (“Quit Transmission”) to save the

information for a later call.

6. If the call was successful, press 3 to return to the Delivery Package screen.

7. If you want to cancel the transmission for any reason, press Escape . The Transmission

Cancelled screen will display.

The Transmission was Cancelled.

1 - Retry Transmission or

2 - Quit Transmission (Try Later)

Transmission Cancelled Screen

8. Press 1 (“Retry Transmission”) or 2 (“Quit Transmission”) to save the information for a

later call.

Speaker- Comm Calls

RADIO TRANSMITTER DISABLE FUNCTION

To disable the radio transmitter in areas with notices to turn off electronic devices:

1. From the Main Menu, press 6 (Comm).

2. From the Communications Menu, press the soft key beneath “Rad Off”. The

radio transmitter is then disabled.

Communications Menu

1 2 3

Phone Send Txt Msg

4 5 6

Phone ODS

Rad On Rad Off

Communications Menu

• When disabled, the DIAD will prompt the user every 10 minutes asking if they want

to enable the radio transmitter.

The Radio Transmitter is Currently Disabled

Do You Want To Enable The Radio Transmitter? Y/N

Yes No

Radio Disabled Alert Screen

• Press the soft key beneath “Yes” to enable the radio or beneath “No” to continue

the disable function.

Print

Inc.

PRINT (Main Menu Option 7)

This option is used for uploading delivery stop information so it can be printed at the customer’s

location using either:

• Print Buffer (replaces the PAS)—A small print buffer box uploads delivery data from

the DIAD using a DOI, and prints directly on the customer’s printer, or

• Print At Stop (PAS)—A small printer and DOI (DIAD Optical Interface) held in a

carrying case.

Note: A limited number of these are left in the field.

Transmitting Data

1. Make sure the optical window on the DIAD (under the DIAD on the upper-right corner) is

aligned with the DOI (DIAD Optical Interface). This has to be a snap-on clip with DIAD

III.

2. After recording all the packages at the stop and clarifying the customer signature, press

Stop Complete 4.

3. Press Big Arrow Up . The Main Menu appears.

4. Press 7 (“Print”). The DIAD screen displays the Print Stop Menu List.

121 LINE TECHNOLOGY

SIR WILLIAM BLVD

ASEANA Rm 502 Flr 5

-----------------------------------Stp #

GALLOW ISLAND 1

ISLE CREEK 2

UNIVERSITY CENTRAL S 3

SIR WILLIAM BLVD 4

Print Stop Menu List

5. Use the appropriate key to select the desired stop information to be transmitted to the

buffer or PAS printer. Press Enter è. The Printer Check Off List appears.

Printer Check Off List

1. Printer on?

2. Printer on line?

3. Paper properly aligned?

4. DIAD connected to printer?

Press ENTER to continue ESCAPE to cancel

Print

Printer Check Off List

Print

Inc.

6. Press Enter è to continue or press Escape to cancel.

7. Ensure that the printer is online and paper is aligned.

8. Connect the DOI and verify that the correct address is displayed.

9. Press Enter è. The Printer Formatting and Transmitting screen appears.

Formatting and Transmitting

The Delivery Record Data

For

<121 SIR WILLIAM BLVD >

Press ESCAPE to cancel printing

Printer Formatting and Transmitting Screen

10. If there is a problem, press Escape to cancel printing.

11. The data will be automatically transmitted to the print buffer or to the Print at Stop (PAS)

unit. When the transmission is complete, the DIAD beeps and displays the Delivery

Address screen.

Delivery Link

DEL LINK (Main Menu Option 8)

UPS Delivery Link (“Del Link”) is a product that allows the transfer of delivery information

from the DIAD to the customer’s computer within seconds. The software must be on the

customer’s computer and running in order for you to transfer data.

Using UPS Delivery Link

Follow these steps to transfer information to the customer’s computer.

1. Notify the customer on arrival at the stop that the UPS Delivery Link software must be

running on the computer in order to transfer data.

2. Scan or key enter package information.

3. Obtain and clarify the receiver’s signature, and press Stop Complete 4.

4. On the DIAD press Big Arrow Up The Main Menu appears.

5. Press 8 (“DelLink”). The following screen displays the last four stops you entered.

Additional stops can be accessed by pressing Little Arrow Up ⇑.

121 LINE TECHNOLOGY

SIR WILLIAM BLVD

ASEANA Rm 502 Flr 5

-----------------------------------Stp #

GALLOW ISLAND 1

ISLE CREEK 2

UNIVERSITY CENTRAL S 3

SIR WILLIAM BLVD 4

Print Stop Menu List

6. Highlight the stop to be transferred to the customer’s computer and press Enter. The

DelLink Check Off List displays.

Del Link Check Off List

1. DIAD connected to DOI?

2. Correct Address?

<121 SIR WILLIAM BLVD >

Press ENTER to continue ESCAPE to cancel

Del Link Check Off List

Delivery Link

Inc.

7. Verify that the UPS Delivery Link computer program is on the Main Menu and the

computer monitor displays: “DIAD Communications: Enabled.”

8. Place the DIAD Optical Interface (DOI) in the correct position on the DIAD. Be sure to

align the optical interface on the DIAD with the DOI. The DOI has to be a clip style DOI

with DIAD III. Verify that the monitor displays: “Establishing connection with DIAD.

Please continue with DIAD entry...”

9. Press Enter è. The following screen displays.

Del Link Check Off List

1. DIAD connected to DOI?

2. Correct Address?

<121 Establishing Link w/DOI BLVD >

Press ENTER to continue ESCAPE to

cancel

Del Link Check Off List With Establishing Link Pop-Up

10. The DIAD beeps and returns to the DIAD Main Menu when it is finished transferring

information to the computer.

Alert Screen

If data transfer fails, the following screen will appear:

Del Link Check Off List

1. DIAD connected to DOI?

2. Correct Address?

<121 3rd Copy Tomorrow BLVD >

Press ENTER to continue ESCAPE to cancel

Del Link Check Off List with No Link Pop-Up

1. Check for proper alignment of the DIAD and the DOI.

2. Verify that the computer monitor displays: “Establishing connection with DIAD. Please

continue with DIAD entry...”

3. If successful transfer cannot be made:

• You will need to bring a third copy to the stop on the following day.

Delivery Link

• Notify your supervisor about the data transfer failure and the need for a third copy for

the customer.

P.M. Routine

DIAD RESTART

The DIAD is able to restart after certain recoverable faults. These might include network switch

or certain hardware-related items. After a brief delay to restart the system, you can continue to

use the DIAD with most of the previous data intact.

1. When the DIAD determines that a recoverable fault has occurred, the DIAD Restart screen

displays.

DIAD Restarting

Unexpected Restart

Please Wait....

DIAD Restart Screen

2. The DIAD Restart Screen will show one of the following messages:

• “Network Switch” indicates no radio coverage, switching to cellular network.

• “Unexpected Restart” indicates a possible hardware problem.

Note: This process takes approximately 30 seconds to complete.

3. After restart occurs, the Acknowledge DIAD Restart screen displays.

Restart Completed

Unexpected Restart

Please Verify Last Information Entered

Press BIG UP to Continue

Acknowledge DIAD Restart Screen

4. You must acknowledge this screen by pressing Big Arrow Up The DIAD will return

to the function that was active prior to the restart.

Note:The DIAD will attempt to restart a defined number of times (default is five) during the

day. After reaching that defined number, the DIAD will go to Basecom without any

additional restart attempts.

P.M. Routine

Inc.

If a DIAD restart occurs while you are in the middle of a stop (prior to pressing

Stop Complete), the last line of data must be re-entered. The DIAD will restart and return to

the Delivery Address screen. You must go to the screen you were working on prior to the

restart and key enter the last line of information.

You should report any DIAD restarts to the center team at the end of the day.

EXCEPTION REPORTING

DIAD Drivers

On Next Day Air and International or 2nd Day A.M. (Commercial) packages, phone in these

exception types to the CSC (or center) within 30 minutes.

• Misloads not delivered.

• Bad address (NSS, NSP, NSN, Moved, etc.).

• Damages.

• Off area (out of service area, out of territory).

• Delivered after committed time.

• No delivery attempt.

• Not delivered.

Non-DIAD Drivers

Phone in exceptions on all tracked packages to the CSC or center.

P.M. Routine

RECORDING ON THE PAPER DELIVERY RECORD

If you are recording on a Delivery Information Record due to a DIAD failure, report the failure

to your center and request a replacement DIAD.

When recording on paper, keep in mind that tracking information must be phoned in to the CSC

to meet the transmission-time commitments.

When you phone in, provide the CSC (or the center) with:

• Your name.

• SLIC number.

• Package tracking number.

• Shipper number (required only if a standard label is used instead of a 1Z label).

• Last name of the receiver.

• Time of delivery.

• The code number on the Delivery Information Record when reporting

non-deliveries.

P.M. Routine

Inc.

QUICK REFERENCE – P.M. ROUTINE

P.M. Routine

1. Press 5 (“Statistics”) from the Main Menu.

2. Press 2 (“Inside Bldg”) from the Statistics Card Menu. Enter the return-to-building time and

wash information.

• Verify or enter totals for:

Ø Recovery

Ø High Value

Ø Waybills

3. Press 9 (“Vehicles”) on the Statistics Card Menu.

• Enter the ending mileage.

• Record fuel and oil as well as couple/uncouple of TP-60 trailers.

4. At the center’s turn-in area, press 8 (“Turn In”) on the Statistics Card Menu. The DIAD

will automatically total the amounts entered and post them against the amount due on the

right side of the screen. When the turn-in is complete, the amount over/short should be

$0.00.

5. Scan the daily turn-in envelope.

6. Press Signature − Enter the number of currency envelopes to be turned in and press Enter

è.

7. Sign the signature pad and press Signature − again.

8. Press Big Arrow Up .

9. Select Soft key ¤ beneath “StpDIAD” from the Statistics Card Menu. Confirm the stop

process. The DIAD is now in Basecom.

10. Place the DIAD in your assigned slot in the base station.

P.M. Routine

Turn-In Summary Screen

At the end of the day, when you are ready to turn in the C.O.D. amounts collected, use the

following screen to enter the appropriate denominations.

| Cash Recd 12.34

Currency 12.00 |-Vouchers 0.00

Coins .34 |-M/O 0.00

|=Cash Due 12.34

|

|Currency 12.00

|Coins 0.34

|Over/Short 0.00

Edit NoBarCd

Turn-In Summary Screen

When the turn-in is complete, the amount over/short should be $0.00.

Scanning a Daily Turn-In Envelope

1. Press 8 (“Turn In”) from the Statistics Card Menu. The Turn-In Summary screen will

display.

2. From the Turn-In Summary screen, press scan. The DIAD will accept up to five bar coded

turn-in envelopes. If the scan fails, this screen will appear:

****************************************

* Bar Code Entry *

* *

* Please Enter Entire Barcode *

* --------------------------- *

* *

*Msg->Scan Failed or Not Ready *

****************************************

Bar Code Entry Screen with Message

3. Manually key enter the bar code number exactly as it appears on the turn-in envelope.

Note: If you are unable to scan or key enter the bar code, press Void. Then use Soft key ¤

to select “NoBarCd”.

P.M. Routine

Inc.

Turn-In Signature Screen

The total tags and checks displayed on the Turn-In Signature screen must be reconciled to the

physical documents enclosed in your daily turn-in envelope.

1. Press Signature − The Turn-In Signature screen will appear.

Tot Tags: 1 Cash Turn-In: 12.34

Tot Checks: 0 Amt Ov/Sht: 0.00

W. Kong

Driver Signature Cash Env 1

Ovrride

Turn-In Signature Screen

2. Count the number of C.O.D. tags and the total number of checks collected.

3. Verify that the number of tags and total number of checks counted matches the

Turn-In Signature screen.

4. If a discrepancy exists, utilize the Review C.O.D. screen to make appropriate corrections in

the DIAD.

5. Enter the number of currency envelopes, then press Enter è.

6. Sign your name on the signature pad and press Signature −. (The Signature Clarification

screen will not appear.)

P.M. Routine

DIAD III Maintenance

• While the DIAD III is designed to be rugged and resistant to damage, it is still a sensitive

piece of electronic equipment.

Ø Use only the stylus marked “DIAD III ONLY” when obtaining a customer or turn in

signature. Using any other object will damage the display screen.

Ø Special care needs to be taken to protect the display from scratches.

Ø The DIAD III is equipped with a handle, which retracts when not in use.

Ø The DIAD III should be visually inspected for any cracks or broken or missing parts. If

any faults are found, the unity should be returned for repair. The rubber feet located on

the bottom of the unit should also be inspected for wear.

Ø The battery compartment should be checked to ensure that the holding screw is in the

fully locked position.

• The DIAD III should be cleaned twice per week (or as needed) with a towel from the

DIAD cleaning station. To keep the unit in good working order, it is crucial that all

electrical contacts, optical windows, and other critical areas be kept clean and free of

debris.

Soft Key Function Definitions

Inc.

Soft key Function Definitions

The following table lists all DIAD III functions that can be selected by the five Soft key ¤ and

gives a definition for each. Most of these functions are identical to the function of the same name

in DIAD II. Only the method of selection is different.

Soft key Functions

Function

Designation Function Definition

“Center” On Road Call Screen, indicates that a breakdown was at the center.

“Check” Displays COD Calculation screen if that screen is not already displayed. In COD

Calculation Screen indicates to DIAD that C.O.D. entry was paid by check.

“COD” Indicates to the DIAD that money is due on the current delivery package. DIAD then

prompts for amount due.

“COP” Indicates to the DIAD that money is due on the current pickup package. DIAD then

prompts for amount due.

“Counter” In verify driver information screen, indicates when DIAD is being used at customer

counter.

“Deliver” Displays driver release locations along with signed delivery notice, left at, and release

number data.

“Driver” In verify driver information screen, indicates when a driver uses the DIAD.

“Dup” Copies previous entry into “Shipper Number” and “Street Number” fields. Also indicates

that stop is a duplicate stop in “Room” field.

“Dup/Com” Indicates that Left At stop is commercial, and indicate that stop is a duplicate stop.

“Dup/Res” Indicates that Left At stop is residential, and indicate that stop is a duplicate stop.

“Edit” Displays information on a stop that has already been completed, or allows editing of

package detail information.

“Intelchk” Displays International Checklist Screen.

“LA/Com” Indicates that Left At address is commercial.

“LA/Res” Indicates that Left At address is residential.

“Left At” Indicates that a stop is an indirect delivery. After pressing Stop Complete DIAD

prompts for the location at which delivery was left.

“MultChk” Allows entry of more than one check for a COD or COP payment.

“AddStop” Allows entry of data manually on an ODS stop.

“No” Indicates a negative response to a question on the display screen.

“NonDel” Displays Non-Delivery Menu to allow selection of the reason for non- delivery.

Soft Key Functions Definitions

Soft key Functions

Function

Designation Function Definition

“NonPU Displays Non-Pickup Menu to allow selection of the reason for non-pickup.

“Ovrride” Allows entry of address information that is not contained in DIAD Loop Detail database.

Also used to enter multiple checks on COD Calculation screen and accesses Paper record

screen from “Shipper Number” field.

“+Paper” Displays Paper record Screen when selected from “Shipper Number” field.

“PreComm” Allows entry of information on car load conditions and misloaded packages.

“PreRec” Temporarily stores stop/package information in DIAD for later retrieval.

“Rad Off” Disables radio transmitter.

“Rad On” Enables radio transmitter.

“Road” On Road Call Screen, indicates that a breakdown was on the road.

“Ship#<6” Used when shipper number is less than six digits. Places a “/” in last digit position and

allows DIAD to process shipper number.

“SplCnts” Displays Special Counts Screen for input of ARS, Special 1, 2, A, and B counts.

“StpDIAD” Allows the user to stop the DIAD at the end of the day.

“Verify” Displays Driver Verification screen.

“Yes” Indicates a positive response to a question on the display screen.

“.” Used in addresses, return addresses, and text messages.

“/” Used in street numbers when the address is a fraction (e.g. 123 ½ York Rd.).

Motorola Solutions 89FT7002 Handheld or Belt mounted data terminal with two Sp User Manual DIAD III Ref Guide

Motorola Solutions, Inc. Handheld or Belt mounted data terminal with two Sp DIAD III Ref Guide

Contents

Exhibit 8 Instruction Manual

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