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Level 1 and 2 Service Manual 6809505A65-A TM MOTOFONE F3 Digital Wireless Telephone GSM 900/1800 or GSM 850/1900 MHz GPRS MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2006. All rights reserved. Mobile Devices Business, Sawgrass International Concourse 789 International Parkway Room S2C Sunrise, FL 33325-6220 Level 1 and 2 Service Manual 1 and 2 MOTOFONE F3 6809505A65-A Contents Contents Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Removing and Replacing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Removing and Replacing the Transceiver Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Removing the Keypad Lens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Subscriber Identity Module (SIM) and Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 6809505A65-A October 27, 2006 3 Contents 4 MOTOFONE F3 October 27, 2006 6809505A65-A Level 1 and 2 Service Manual 1 and 2 MOTOFONE F3 6809505A65-A Introduction Introduction Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorized independent service firms. Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts. Product Names Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets. Product Changes When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example; -A, -B, or -C, and so on. The chassis or kit number, complete with revision number is imprinted during production. The revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams and printed circuit board layouts. Regulatory Agency Compliance This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: • This device may not cause any harmful interference, and • this device must accept interference received, including interference that may cause undesired operation. This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003). Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. 6809505A65-A October 27, 2006 5 Introduction MOTOFONE F3 Computer Program Copyrights The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product. About This Service Manual Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of F3 telephones. Refer questions about this manual to the nearest Customer Service Manager. Audience This document aids service personnel in testing and repairing F3 telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment. Use of this document assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date. Scope The scope of this document is to provide the reader with basic information relating to F3 telephones, and also to provide procedures and processes for repairing the units at Level 1 and 2 service centers including: • Unit swap out • Repairing of mechanical faults • Basic modular troubleshooting • Testing and verification of unit functionality • Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers. 6 October 27, 2006 6809505A65-A Level 1 and 2 Service Manual Introduction Conventions Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information. ➧ G E Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions which may result in equipment damage. Warning: Emphasizes information about actions which may result in personal injury. Information from a screen is shown in text as similar as possible to what appears in the display. For example, ALERTS or ALERTS. Warranty Service Policy The product will be sold with the standard 12 months warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non warranty repairs are available at agreed fixed repair prices. Out of Box Failure Policy The standard out of box failure criteria applies. Customer units that fail very early on after the date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure. Product Support Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs. Customer Support Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center. Parts Replacement When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual or supplement. When ordering crystals or channel elements, specify the Motorola part number, description, crystal frequency, and operating frequency desired. When the Motorola part number of a component is not known, use the product model 6809505A65-A October 27, 2006 7 Introduction MOTOFONE F3 number or other related major assembly along with a description of the related major assembly and of the component in question. In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834 Accessories and Aftermarket Division (AAD) Order replacement parts, test equipment, and manuals from AAD. U.S.A. Outside U.S.A. Phone: 800-422-4210 Phone: 847-538-8023 FAX: 800-622-6210 FAX: 847-576-3023 Website: http://businessonline.motorola.com EMEA Phone: +49 461 803 1404 Website: http://emeaonline.motorola.com Asia Phone: +65 648 62995 Website: http://asiaonline.motorola.com 8 October 27, 2006 6809505A65-A Level 1 and 2 Service Manual Specifications Specifications General Function Frequency Range GSM 850 Frequency Range GSM 900 Frequency Range DCS 1800 Frequency Range PCS 1900 Channel Spacing Channels Modulation Transmitter Phase Accuracy Duplex Spacing Frequency Stability Operating Voltage Average Transmit Current Average Stand-by Current Dimensions Size (Volume) Weight Temperature Range Battery Life, 880 mAh Li Ion Battery Specification 824-849 MHz Tx 869-894 MHz Rx 880-915 MHz Tx (with EGSM) 925-960 MHZ Rx 1710-1785 MHz Tx 1805-1880 MHz Rx 1850-1910 MHz Tx 1930-1990 MHz Rx 200 kHz 174 EGSM, 374 DCS, 374 PCS, 124 GSM 850 carriers with 8 channels per carrier GMSK at BT = 0.3 5 Degrees RMS, 20 Degrees peak 45 MHz GSM, 95 MHz DCS, 80 MHz PCS ± 0.10 ppm of the downlink frequency (Rx) +3.0V dc to +4.2V dc (cell) +4.4V dc to +6.6V dc (external charger jack with 2.4 K ohm resistor) 300 mA max 4.0 mA max (DRX2), 2.0 mA max (DRX9) 47mm x 114mm x 9.1mm (1.96 inches x 4.17 inches x 0.66 inches) 50 cc (4.8 in3) 70 g (3.52 oz) with cell -10° C to +55° C (+15° F to +130° F) Talk time 500 minutes Standby time 300 hours All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on. RF Power Output Output Impedance Spurious Emissions Transmitter Specification 33 dBm nominal GSM 850 33 dBm nominal GSM 900 30 dBm nominal GSM 1800 30 dBm nominal PCS 1900 50 ohms nominal -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz Receiver Specification -106 dBm GSM 850, -106 dBm GSM 900, Receive Sensitivity -104 dBm GSM 1800, -104 dBm PCS 1900 RX bit error rate (100k bits) Type II < 2% Channel Hop Time 500 microseconds 6809505A65-A October 27, 2006 9 Specifications MOTOFONE F3 Time to Camp Speech Coding Function Speech Coding Type Bit Rate Frame Duration Block Length Classes Bit Rate with FEC Encoding 10 Receiver Specification Approximately 5-10 seconds Specification Regular pulse excitation / linear predictive coding with long term prediction (RPE LPC with LTP) 13.0 kbps 20 ms 260 bits Class 1 bits = 182 bits; Class 2 bits = 78 bits 22.8 kbps October 27, 2006 6809505A65-A Level 1 and 2 Service Manual Product Overview Product Overview Motorola’s MOTOFONE F3 mobile telephones feature global system for mobile communications (GSM) air interface. The mobile telephone uses a simplified iconbased user interface (UI) for easy operation, allows short message service (SMS) text messaging. The F3 is a dual band phone that allows roaming within the GSM 900MHz, and DCS 1800 MHz bands, or the GSM 850MHz, and PCS 1900MHz bands, depending on factory programming. F3 telephones are made of polycarbonate plastic. The display and speaker, as well as the transceiver printed circuit board (PCB), microphone, charger/ headphone connectors, and buttons are contained within the 9.1mm slim candy bar form-factor housing. The 700 mAh Lithium Ion (Li Ion) battery provides up to 500 minutes of talk time with up to 300 hours of standby time1. The phone accepts 3V and 1.8V mini subscriber identity module (SIM) cards, which fit into the SIM holder under the rear housing cover. These telephones feature an EPD (Electrophoresis display) and an internal antenna. Features F3 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM GPRS communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions. Features available in the F3 include: • GSM dual band phone, 900/1800MHz or 850/1900MHz. • Ultra low cost. • Ultra thin, 9.1 mm in thickness. • New display technology, EPD display • Uses only one speaker for both receiver and ring-tone speaker. 1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on. 6809505A65-A October 27, 2006 11 General Operation MOTOFONE F3 General Operation Controls, Indicators, and Input/Output (I/O) Connectors The F3 controls are located on the front of the device, as shown in Figure 1. Signal Strength Battery Strength Navigation pad Action Key Phone book Make and answer calls Turn phone on and off, hang up, exit menus. Lock and unlock keypad Headset and Phone charge connector 061556o Figure 1. Telephone Controls and Indicators 12 October 27, 2006 6809505A65-A Level 1 and 2 Service Manual General Operation Electrophoretic Display (EPD) The large display supports extra large characters for easy readability as well as dedicated space for status and action icons. ➧ Whether a phone displays all indicators depends on the programming and services to which the user subscribes. Figure 2 shows the main screen display. 061557o Figure 2. Main Screen Display Battery Information Battery Charge Indicator The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows five levels: 100%, 60%, 40%, 20%, and Low Battery. Battery Removal Removing the battery causes the device to immediately shut down, and any pending work (partially entered phone book entries or outgoing messages, for example) is lost. Any text or image displayed on the screen at the time the battery is removed, will remain visible on the screen. The screen will refresh as soon as it is turned on again. 6809505A65-A E All batteries can cause property damage and/or bodily injury, such as burns if a conductive material, such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects. G If the battery is removed while receiving a message, the message will be lost. October 27, 2006 13 General Operation MOTOFONE F3 ➧ To ensure proper memory retention, turn the phone OFF before removing the battery. Battery Date Code The battery date code is a 15 position alphanumeric code that provides backend manufacture site information, year and week of manufacture date, cell type and vendor information. The battery date code is used for cell phone batteries that were manufactured beginning in March 2003. The following paragraphs provide more detail about the battery date code. 1. Backend Pack Manufacturing Site (first position of battery code) A = Motorola Penang J= ESG, Chihuahua S = T.D.I Scotland B = T.D.I. Mexico K= T.D.I. Romeoville T = T.D.I Downers Grove T = TWS C = Motorola China D = T.D.I. Shanghai, China L = Motorola Lawrenceville U = T.D.I. Hungary M =TDI, Malaysia V= M = J Power E = ESG, Evadin, Brazil N = TDI, Manau, Brazil W = ESG, Sung Woo F = ESG, Propower, Korea O= X = ESG, Foxlink, China G= P = Intesys Arizona Y = P&K (G.E.T.) Systems, Korea H = Motorola Harvard Q= Z= I = Motorola lreland R = Foxlink, Tianjin 2. Cell code and vendor (second and third position of battery code): 2 alpha characters. Cell Reference Designator 14 Vendor Size Part Number IA A&TB 6.6x30x48 LGQ633048C 1B A&TB 6.6x30x48 LGQ633048D 1C A&TB 6.6x30x47.2 LGQ633048P 1D A&TB 8.8x34x48 LGQ863448C 1E A&TB 8.8x34x47.3 LGQ8634481-1 1F A&TB 18x65 LGR18650E IG A&TB 7.5x14.5x48 TH750F5 October 27, 2006 6809505A65-A Level 1 and 2 Service Manual General Operation Cell Reference Designator 6809505A65-A Vendor Size Part Number 1H A&TB 10.5x43.6 TH550AAA 3F Toshiba 7.5x14.5x48 TH900F5 3G Gold Peak 1/3A GPZSAFK 3H Toshiba 4.4x34x56 LA8423456A 3J Saft AA VHAA1200 3K Maxell 5.5x30x48 ICP053048G 3L NEC-Moli 6.7x30x47.3 MK11-2293 3M Mitsubishi 4.4x34x56 Lipmo001 3N Toshiba 6.6x34x50 LGQ633450R 3P Panasonic 6x34x50 CGP34506 3R Toshiba 3.9x34x56 LAB363456A 3S NEC-Moli 6.5x22x65 MK11-2300 3T BYD 6.6*9.8x47.9 LP063048A 3U* Panasonic LL-AAAA HHR70QAB4 3V Sanyo (Toshiba) 6mm NiMH THF6M 3W LG Chemical 6x30x48 ICP633048 3X BYD 5.4x30.1x48.2 LP053048A 3Y BYD 6x34x50 LPO53048A 3Z* Panasonic 6.2x35.2x16. HF6OSS 4A PeacebayManual 6mm NiMH F6MG 4B BYD 4x30x48 F6MG 4C Peacebay-Auto 6.4x16.34 F6MP 4D Sanyo 6mm NiMH HFC1U 4E BYD 8x3 x47.5 LP083448SH 4F Sony 34x67 UP423467A4H 4G LG Chemical 8.6x34x48 ICP863448 4H LG Chemical 6.3x 34x50 ICP633450 4J* BYD 4x30x41 LP043O41A 4K GS Melcotec 4.6x29.5x41 LP423041A 4L LG Chemical 4.2x30x48 ICP423048 October 27, 2006 15 General Operation MOTOFONE F3 Cell Reference Designator 3. 4. 5. Size Toshiba 5.5x30x48 LGQ553048U 4N Sanyo 3.8x34x50 UF383450P 4P Toshiba 4.4x34x50 LGQ443450U 4R Toshiba 4.4x30x48 LGQ443048U 4S Lishen 06x30x48 LP0601AE 4T Panasonic AAAALL HHR70QAB4 8E NEC S14 - ICP043443B(-M) 8L Maxwell L08 - ICP463443ARM Cell date code (fourth fifth and sixth position of battery code) consisting of characters as stated on cell pack by cell manufacturer. If a 3 digit code is not used, place a period (.) in the sixth position. Protection Circuit Module (PCM) code (seventh and eighth positions of battery code) FF = 0164086T01 Year of battery manufacture (ninth position of battery code) 1997 = H 2004 = O 2011 = V 1991 = B 1998 = I 2005 = P 2012 = W 1992 = C 1999 = J 2006 = Q 2013 = X 1993 = D 2000 = K 2007 = R 2014 = Y 1994 = E 2001 = L 2008 = S 2015 = Z 1995 = F 2002 = M 2009 = T 1996 = G 2003 = N 2010 = U Week of manufacture (tenth and eleventh positions of battery code). A=0 C=2 E=4 G=6 I=8 B=1 D=3 F=5 H=7 J=9 7. Part Number 4M 1990 = A 6. 16 Vendor Front end corepack manufacturing site (twelfth position of battery code (see step 1)). Example of a battery date code: A1V90311JCCC... position 1 = A = Motorola Penang.t (Backend Pack) position 2 & 3 = 1V = Panasonic, AAA, HHR55B2 position 4, 5 & 6 = 903 = cell date code (from manufacturer) position 7 & 8 = 11 = (TBD by supplier.Example: Line one of the first shift.) position 9 = J = 1999 = Year of battery pack manufacture position 10 & 11 = CC = week twenty two. (backend pack) October 27, 2006 6809505A65-A Level 1 and 2 Service Manual General Operation position 12 = C = Motorola, China. (Frontend Core Pack) position 13, 14 & 15 = placeholders (...) to indicate pack has not been relabeled. 8. Re-label position (thirteenth position of battery code). A period (.) is to be added if not relabeled. If relabeled, add the original date code year per step 5. 9. Line & shift manufactured (optional)/relabel (Fourteenth & Fifteenth position of battery code) If not relabeled, consists of a two character combination either alpha or numeric to be determined by the cell pack manufacturer for representing the line and shift. All unused positions shall be marked with a period (.). If relabeled, consists of the original date code week positions per step 6." 10. Batteries sold in China have an additional character date code: Example: Y Y Y Y M M D D A B C X X X X Where YYYYMMDD is the actual battery manufacturing date A is the line number B is the shift number (A,C is day shift; B, D is night shift) C is a serial number from A to Z XXXX is a sequence number 11. Embedded battery packs use a 6 character date code: Position 1 is the manufacturing site: Manufacturing Site Code BYD a ESG b GSMT China c GSMT Japan d LG China e LG Japan f Maxell China g Maxell Japan h TDI i Toshiba China j Toshiba Japan k Position 2 and 3 is cell code and vendor. See step 2. Position 4, 5, and 6 is cell date code (year and week). See steps 5 and 6. Operation For detailed operating instructions, refer to the appropriate User Guide listed in the Related Publications section toward the end of this manual. 6809505A65-A October 27, 2006 17 General Operation 18 MOTOFONE F3 October 27, 2006 6809505A65-A 1 and 2 MOTOFONE F3 6809505A65-A Level 1 and 2 Service Manual Tools and Test Equipment Tools and Test Equipment Table 1 lists the tools and test equipment used on F3 telephones. Use either the listed items or equivalents. Table 1. General Test Equipment and Tools Motorola Part Number1 Description Application See Table 5 Charger Used to charge battery and to power phone 0180386A82 Antistatic Mat Kit (includes 66-80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band) Provides protection from damage to phone caused by electrostatic discharge (ESD) 8102430Z04 GSM / DCS / PCS Test SIM Used to enable manual test mode 6680388B67 Disassembly tool, plastic with flat and pointed ends (manual opening tool) Used during assembly/disassembly of phone 6680388B01 Tweezers, plastic Used during assembly/disassembly RSX4043-A Torque Driver Used to remove and replace screws Torque Driver Bit T-5 Plus, Apex 440-6IP Torx Plus or equivalent Used with torque driver Size 0 Phillips head driver Used to remove transceiver board screws Digital Multimeter Used to measure battery voltage — HP34401A2 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023. 2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844. 6809505A65-A October 27, 2006 23 Disassembly MOTOFONE F3 Disassembly This section describes how to disassemble a F3 telephone. Tools and equipment used are listed in Table 1, preceding. 24 G Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this equipment. G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components. October 27, 2006 6809505A65-A Level 1 and 2 Service Manual Disassembly Removing and Replacing the Battery Cover 1. 2. Ensure the phone is turned off. Press down on the battery cover latch on the back of the phone and lift it up in the direction of the arrow, then lift the battery cover away from the phone (see Figure 3). Battery cover Battery cover latch 061558o Figure 3. Removing the Battery Cover 3. 4. 6809505A65-A To replace, align the battery cover to the back of the phone. Gently press the battery cover into position until the battery cover snaps into place. October 27, 2006 25 Disassembly MOTOFONE F3 Removing and Replacing the Battery Before handling the battery, please observe the battery cautions listed below. G Do not handle batteries with wet or sweaty hands. Do not short the positive or negative terminals. Non conductive tweezers or grasping tools are to be used for battery connector manipulation, assembly, and disassembly. 1. 2. 3. Remove the battery cover, as described in the procedures. Lift the end of the battery, as shown in Figure 4. Lift the battery out of the battery compartment. Battery 061559o Figure 4. Removing and Replacing the Battery E There is a danger of explosion if the Lithium ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer’s instructions. 4. 5. 6. 26 To replace, insert the bottom end of the battery into the battery compartment with contacts facing downward. Press the top of the battery into the battery compartment. Replace the battery cover as described in the procedures. October 27, 2006 6809505A65-A Level 1 and 2 Service Manual Disassembly Removing and Replacing the Subscriber Identity Module (SIM) 1. 2. Remove the battery cover, and battery as described in the procedures. Remove the SIM from the phone by sliding it in the direction indicated, as shown in Figure 5. SIM 061560o Figure 5. Removing the SIM 3. 4. 6809505A65-A To replace, carefully slide the SIM all the way into the SIM holder. Observe the notched corner when inserting the SIM. Replace the battery and the battery cover as described in the procedures. October 27, 2006 27 Disassembly MOTOFONE F3 Removing and Replacing the Rear Housing 1. 2. Remove the battery cover, battery, SIM, as described in the procedures. Use a T5 driver to remove 4 housing screws (see Figure 6). Set the screws aside for reuse. Housing screw Housing screw Housing screw Housing screw 061561o Figure 6. Housing Screw Locations 3. Use the plastic tweezers to release the housing latch next to the battery contacts. under the rear housing (see Figure 7). Housing latch Plastic tweezers 061604o Figure 7. Releasing the Housing Latch 28 October 27, 2006 6809505A65-A Level 1 and 2 Service Manual Disassembly 4. Apply outward pressure to the left and right sides of the battery compartment to release the housing latches on the sides of the phone (see Figure 8). 061562o Figure 8. Releasing the Side Housing Latches 5. 6. 7. 8. Carefully lift the rear housing from the phone. To replace, align the rear housing to the phone. Lower the rear housing onto the phone. Gently press the rear housing onto the phone to engage the latches on the sides of the phone. 9. Engage the housing latch in the center of the phone by gently pressing on the rear housing near the battery contacts. 10. Insert and tighten the 4 housing screws using the T5 driver. Tighten to 8.9Ncm +/- 0.55. Do not overtighten. 11. Replace the SIM, battery, battery cover as described in the procedures. 6809505A65-A October 27, 2006 29 Disassembly MOTOFONE F3 Removing and Replacing the Transceiver Board Assembly G This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. 1. 2. Remove the battery cover, battery, SIM, rear housing, as described in the procedures. Use a size 0 Phillips screwdriver to remove the 4 main board screws (see Figure 9). Main board screws Main board screws 061563o Figure 9. Removing the Main Board Screws 30 October 27, 2006 6809505A65-A Level 1 and 2 Service Manual Disassembly 3. Use the plastic tweezers to lift the microphone assembly out of its place on the chassis. Avoid damage to the microphone wires. Microphone assembly Plastic tweezers 061564o Figure 10. Removing the Microphone Assembly 4. Carefully lift the main board from the front chassis. Main board Microphone assembly Plastic tweezers 061565o Figure 11. Removing the Transceiver Board Assembly 6809505A65-A October 27, 2006 31 Disassembly MOTOFONE F3 5. 6. 7. 8. 32 To replace, align the main board assembly to the chassis. Insert and tighten the 4 main board screws with the size 0 Phillips screwdriver. Place the microphone assembly into the opening in the chassis. Avoid damage to the microphone wires. Replace the rear housing, SIM, battery, and battery cover as described in the procedures. October 27, 2006 6809505A65-A Level 1 and 2 Service Manual Disassembly Removing the Keypad Lens G This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. 1. 2. Remove the battery cover, battery, SIM, rear housing, as described in the procedures. Remove the keypad lens by carefully lifting one corner of the keypad lens by hand and peeling the entire keypad lens away from the chassis (see Figure 12). 061614o Figure 12. Removing the Keypad Lens 6809505A65-A October 27, 2006 33 Subscriber Identity Module (SIM) and Identification Label MOTOFONE F3 Subscriber Identity Module (SIM) and Identification Label SIM A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider). The SIM card contains: • All the data necessary to access GSM services • The ability to store user information such as phone numbers • All information required by the network provider to provide access to the network Identification Each Motorola GSM phone is labeled with a variety of identifying numbers. The following information describes the current identifying labels. Mechanical Serial Number (MSN) The MSN is an individual unit identity number and remains with the unit throughout its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections, as shown in Figure 13. MSN 10 Digits 3 Digits 1 Digit APC Account Product Code TM i.e. StarTAC Phone130 DC Distribution Center i.e. Easter Inch 2 Digits 4 Digits DC SNR Date Code: Year and Month of Shipment Unit's individual serial number 000807a Figure 13. MSN label breakdown 34 October 27, 2006 6809505A65-A Level 1 and 2 Service Manual Label Subscriber Identity Module (SIM) and Identification International Mobile Station Equipment Identity (IMEI) The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units. The full IMEI structure is listed in Table 2. Table 2. IMEI Number Breakdown TAC Serial Number Check Digit NNXXXXXX ZZZZZZ A Where TAC Type Allocation Code, formerly known as Type Approval Code NN Reporting body identifier XXXXXX Type Identifier ZZZZZZ Individual unit serial number A Phase 1 = 0. Phase 2 = check digit defined as a function of all other IMEI digits Other label number configurations present are: • TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF number. (i.e. V100). • PACKAGE NUMBER: Identifies the equipment type, mode, and language in which the product is shipped. 6809505A65-A October 27, 2006 35 Troubleshooting Chart MOTOFONE F3 Troubleshooting Chart Table 3. Level 1 and 2 Troubleshooting Chart Symptom 1. Telephone will not turn on or stay on. 2. Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio. 3. No display. 4. Incoming call alert transducer audio distorted or volume is too low. 5. Telephone transmit audio is weak. (usually indicated by called parties complaining of difficulty in hearing voice). Probable Cause Verification And Remedy a) Battery either discharged or defective. Measure the voltage at TP_BATT+ with battery attached. If voltage is below 3.0V, attach a charger to the phone and ensure that the phone is charging. If the phone does not charge, change the battery and repeat the measurement charging procedure. If the phone still does not turn on, proceed to b). b) Transceiver board defective. Forward unit to a level 3 service center for replacement. a) Speaker/antenna assembly defective Check connection between the speaker/antenna assembly and the transceiver board. If the contact is intermittent visually, replace with a known good speaker/antenna assembly. If the fault is still present, proceed to b. b) Transceiver board defective. Forward unit to a level 3 service center for replacement. a) Connections between transceiver and display faulty. Check connections between transceiver board and display. If display still does not come up, proceed to b. b) Display module defective. Replace with a known good display module. Verify that the fault has been cleared with the new display module and reassemble the unit. Replace the antenna/speaker assembly with a known good antenna/speaker assembly. If the a) Faulty antenna/speaker assembly. problem goes away, replace with a new antenna/ speaker assembly. Else proceed to b. b) Transceiver board defective Forward unit to a level 3 service center for replacement. a) Microphone defective. Replace the microphone as described in the procedures. If fault is not cleared, proceed to b. b) Transceiver board defective Forward unit to a level 3 service center for replacement. Replace the earpiece speaker with a known 6. Receive audio from earpiece speaker is a) Contacts between earpiece good one. Reassemble with a new front housing weak or distorted. speaker and transceiver board faulty. if the fault goes away. If the fault is still present, proceed to b. 7. Telephone will not recognize or accept SIM card. b) Transceiver board defective. Forward unit to a level 3 service center for replacement. a) SIM card defective. Check the SIM card contacts for dirt. Clean if necessary, and check if fault has been cleared. If the contacts are clean, insert a known good SIM card into the telephone. Power up the unit and confirm that the card has been accepted. If the fault goes away, replace the defective SIM card. If the SIM card is not at fault, proceed to b. b) Transceiver board defective Forward unit to a level 3 service center for replacement. 8. No or weak audio when using headset. a) Headset plug not pushed in fully. 36 October 27, 2006 Ensure the headset plug is fully seated in the jack. 6809505A65-A Level 1 and 2 Service Manual Part Numbers Table 3. Level 1 and 2 Troubleshooting Chart (Continued) Symptom Probable Cause b) Faulty jack on rear housing. Verification And Remedy Replace the rear housing. Verify that the fault has been cleared and reassemble the unit with the new rear housing. Programming: Software Upgrade and Flexing Contact your local technical support engineer for information about equipment and procedures for flashing and flexing. Part Numbers The following section provides a reference for the parts associated with F3 telephones. 6809505A65-A October 27, 2006 37 Part Numbers MOTOFONE F3 Exploded View Diagram 1 2 3 4 12 11 5 10 9 8 6 7 061549o Figure 14. Exploded View Diagram 38 October 27, 2006 6809505A65-A Level 1 and 2 Service Manual Part Numbers Exploded View Parts List Part numbers are provided only for reference. Contact your local Motorola parts organization for current part number information. Table 4. Exploded View Parts List Item Number 1 2 2a 2b 2c 3 4 5 6 7 8 9 10 11 12 Motorola Part Number 3388674Z01 0188045Z06 0188045Z14 0188045Z15 CHLG4610 CHLG4617 5088767Z02 0164078T01 0164078T02 SNN5796 1588631Z01 0388668Z01 0988673Z05 5088694Z01 0388691Z01 CHLG4614 CHLG4616 E Description Medallion Keypad Lens assembly US/Euro GREY US/Euro RED US/Euro BLUE Keypad PCB Assembly Euro Band US Band Speaker/Vibrator Transducer Rear Housing Assembly Euro Band US Band Battery Pack Battery Door Screw M1.4x6 (4pcs) DC/Headset Jack Mic Assembly Screw M1.4x2.6 (4pcs) PWA, Main PCB Assembly Euro Band US Band There is a danger of explosion if the Lithium ion battery pack is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer’s instructions. For information on ordering parts please contact EMEA at +49 461 803 1404. Accessories Table 5. Accessories Accessory Description Audio & Connectivity Kit Number Mono Wired Headset (2.75mm barrel) SYN1839A TTY Adapter SKN6242A In-Vehicle Solutions Vehicle Power Adapter SYN1829A Power Solutions 6809505A65-A October 27, 2006 39 Part Numbers MOTOFONE F3 Table 5. Accessories (Continued) Battery 40 SNN5796A Travel charger (F3 only) - Argentina SPN5326A Travel charger (F3 only) - Australia SPN5323A Travel charger (F3 only) - BRAZIL SPN5320A Travel charger (F3 only) - EURO SPN5324A Travel charger (F3 only) - INDIA SPN5322A Travel charger (F3 only)- MEXICO SPN5319A Travel charger (F3 only) - PRC SPN5318A Travel charger (F3 only) - TWN SPN5321A Travel charger (F3 only) - UK/HK SPN5325A Travel charger (F3 only) - US ENG SPN5317A October 27, 2006 6809505A65-A Level 1 and 2 Service Manual 1 and 2 Index MOTOFONE F3 6809505A65-A Index names product 5 A O antenna, removing and replacing 26 operation 12 battery 13 controls, indicators, and I/O connectors 12 overview, product 11 B battery charge indicator 13 function 13 battery cover, removing and replacing 25 battery, removing and replacing 26 P C Canadian Interference-Causing Equipment regulations 5 changes product 5 copyrights computer software 6 D disassembly 24 Electrophoretic Display (EPD) 13 EPD 13 exploded view diagram 38 exploded view parts list 39 F FCC rules 5 I identification international mobile station equipment identity 35 mechanical serial number 34 product 5 identification, labels 34 IMEI 35 Introduction 5 microphone, removing and replacing 34 MSN 34 N 6809505A65-A part numbers accessories 39 parts exploded view diagram 38 exploded view parts list 39 replacement parts 37 product changes 5 identification 5 names 5 product overview 11 features 11 R E M Index Rear Housing, removing and replacing 28 regulatory agency compliance 5 removing antenna 26 battery 13, 26 battery cover 25 microphone 34 Rear Housing 28 SIM 27 transceiver board 34 Transceiver Board Assembly 30 replacement parts ordering 7 replacing antenna 26 battery 26 battery cover 25 microphone 34 Rear Housing 28 SIM 27 transceiver board 34 Transceiver Board Assembly 30 S October 27, 2006 Index-1 Index MOTOFONE F3 serial number mechanical 34 service manual about 6 audience 6 conventions 7 scope 6 service policy 7 customer support 7 out of box failure 7 product support 7 shut down upon battery removal 13 SIM, description 34 SIM, removing and replacing 27 specifications 9 subscriber identity module (SIM) 34 support customer 7 product 7 T test equipment 23 tools, disassembly 23 Transceiver Board Assembly, removing and replacing 30 transceiver board, removing and replacing 34 troubleshooting troubleshooting chart 36 W warranty service 7 Index-2 October 27, 2006 6809505A65-A
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