Multi Tech Systems 92U04A22760 Dual Band CDMA Wireless Modem User Manual MultiVOIP Gatekeeper Software Guide

Multi Tech Systems Inc Dual Band CDMA Wireless Modem MultiVOIP Gatekeeper Software Guide

Users Manual

MultiModemTM CDMA External Wireless Modem(Data/Fax/Voice)MTCBA-CUser Guide
2User Guide for MultiModem CDMAExternal Data/Fax/Voice Wireless Modem MTCBA-CP/N S000303B, Revision BAll rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed writtenpermission from Multi-Tech Systems, Inc.Copyright © 2003 by Multi-Tech Systems, Inc.Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specificallydisclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-TechSystems, Inc. reserves the right to revise this publication and to make changes from time to time in the contenthereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions orchanges.Revision Date DescriptionA7/15/03 Initial Release, Rev A.B9/17/03 Revise package contents list & powering drawing.Multi-Tech, MultiMobile and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. Windows is a registeredtrademarks of Microsoft in the U.S. and other countries. Other trademarks and trade names mentioned in thispublication belong to their respective owners.Multi-Tech Systems, Inc.2205 Woodale Drive, Mounds View, Minnesota 55112(763) 785-3500; (800) 328-9717; Fax (763) 785-9874Technical Support (800) 972-2439Internet Address: http://www.multitech.com
3ContentsCHAPTER 1: DESCRIPTION AND SPECIFICATIONS.......................................................................................4PRODUCT DESCRIPTION ..............................................................................................................................................4Package Contents...................................................................................................................................................4Interfaces................................................................................................................................................................4Parts to be Supplied by End User...........................................................................................................................4Antenna/RF Specifications .....................................................................................................................................4AT Command Info ..................................................................................................................................................5Phone Number for the Wireless Modem.................................................................................................................5Network Access.......................................................................................................................................................5Features..................................................................................................................................................................5APPLICATION OVERVIEW ............................................................................................................................................6Application Types ...................................................................................................................................................6Benefits/Features in Applications...........................................................................................................................7Functions – CDMA Modes .....................................................................................................................................7SPECIFICATIONS ..........................................................................................................................................................8General Specifications............................................................................................................................................8Electrical Characteristics.......................................................................................................................................8Input/output electrical characteristics for external connections............................................................................9LED Indicators.......................................................................................................................................................9RS232 15-Pin Connector Pinout ..........................................................................................................................10CHAPTER 2: INSTALLATION ..............................................................................................................................11MECHANICAL MOUNTING .........................................................................................................................................11ELECTRICAL INSTALLATION & CONFIGURATION .......................................................................................................13MOBILE PHONETOOLS ..............................................................................................................................................16VERIFYING SIGNAL STRENGTH..................................................................................................................................16VERIFYING NETWORK REGISTRATION .......................................................................................................................16TESTING THE CONFIGURATION ..................................................................................................................................17CHAPTER 3: TROUBLESHOOTING ...................................................................................................................18SITUATION A: THE MODEM DOES NOT ANSWER THROUGH THE SERIAL LINK .............................................................18SITUATION B: THE MODEM ALWAYS RETURNS «ERROR» WHEN TRYING TO ISSUE A COMMUNICATION ....................19SITUATION C: THE MODEM ALWAYS RETURNS «NO CARRIER» WHEN TRYING TO ISSUE A COMMUNICATION.............21CHAPTER 4: SAFETY.............................................................................................................................................22GENERAL SAFETY .....................................................................................................................................................22VEHICLE SAFETY ......................................................................................................................................................22MAINTENANCE OF YOUR MODEM.............................................................................................................................23YOUR RESPONSIBILITY..............................................................................................................................................23CHAPTER 5: WARRANTY & REPAIRS POLICIES .........................................................................................24WARRANTY ..............................................................................................................................................................24REPAIRS ....................................................................................................................................................................24Repair Procedures for U.S. and Canadian Customers.........................................................................................24Repair Procedures for International Customers (Outside U.S.A. and Canada) ..................................................25Repair Procedures for International Distributors................................................................................................25CHAPTER 6 - REFERENCE INFORMATION ....................................................................................................26WIRELESS MODEM REFERENCE INFO........................................................................................................................26
Chapter 1 - Description and Specifications4Chapter 1: Description and SpecificationsProduct DescriptionThe Multi-Tech MultiModem CDMA is an external data/fax/voice wireless modem. It also supports mobileoriginated short message service (SMS) and mobile-terminated SMS. Designed for global use, it offersstandards-based multi-band CDMA2000 1x performance. This ready-to-deploy, standalone modem allowsdevelopers to add wireless communication to products with a minimum of development time and expense.The MultiModem CDMA is based on industry-standard open interfaces, is fully type approved, and can bedesktop or panel mounted.Package Contents· one modem· one antenna· two holding bridles (mounting brackets)· four adhesive-backed rubber feet for table-top mounting· one universal power supply with power cord· one power supply cable with fuse(Optional in lieu of universal power supply. Specify when ordering.)· one RS-232 15-to-9-pin cable· one product CD· one Quick Start GuideInterfacesThe Wireless MultiModem has several interfaces:· LED function indicating operating status· External antenna (via SMA connector)· Serial and control link (via 15 pins SUB D)· Power supply (via 2.5mm miniature power jack)Parts to be Supplied by End User· mounting screws(screw shaft diameter = .17” max.)· antennaThe Wireless MultiModem is shipped with an antenna suited for it. However, if the antenna supplieddoes not meet your application requirements (for size, shape, mounting style, etc.), you must supply anantenna yourself. In general, the antenna used must be both of the correct frequency and of a styleappropriate to the application. See the Antenna/RF Specifications section below.Antenna/RF SpecificationsCDMA 850 CDMA 1900Frequency 824 to 894 MHz 1850 to 1990 MHzImpedance 50 ohmsVSWR <1.5Typical RadiatedGain 0 dBi on azimuth plane
Chapter 1 - Description and Specifications5AT Command InfoThis manual describes a minimal set of AT commands that are adequate for configuring many commonapplication situations. A complete set of AT command definitions can be found in the CDMA ATCommands Reference Guide. This manual is available on the MultiTech web site or on the MultiModemproduct CD.Phone Number for the Wireless Modem Every wireless modem will have its own unique phone number.Network Access The network access arrangements to be specified in Windows Dial-Up Networking (of the computer thatthe wireless modem is serving) will vary according to the type of wireless service used.· For point to point data, a circuit-switched data connection is used. The user can set up DUN to makea conventional V.32 modem connection to any terminating modem at the other end. The phonenumber specified in DUN can be one supplied by the wireless service provider or another phonenumber related to a different dialup modem service (e.g., a dialup modem service phone numberfrom any commercial or private dialup network).· For CDMA 1x data, a single DUN number is generally used by all of a wireless provider’s subscribersthroughout its area of coverage (regional, nationwide, continental, etc.). Rather than being a literalphone directory number, as in conventional DUN, this is a code that gives the modem Internetaccess.Features· CDMA2000 1xRTT operation · CDMA IS-95-A, IS-95B· Dual-band 800/1900 CDMA · AT command compatible· Class 2.0 Group 3 FAX · Phone book management and PersonalInformation Management (PIM)· Desktop or panel mounting · Fixed dialing number· Short Message Service featuresincluding SMS mobile originated,SMS mobile terminated, cellbroadcast, Over the Air Activation(OTA), OTASP, OTAPA· Supplementary services including callforwarding, call barring, multiparty, callwaiting and call hold, calling lineidentification, closed user group, calltransfer· Voice features include DTMF,telephony, OCELP 13K, echocancellation· Numerous LEDs provide· operational status· SMA antenna connector · Real time clock· Serial interface supports DTEspeeds to 230K· Alarm management
Chapter 1 - Description and Specifications6Application OverviewApplication TypesWith packet data speeds up to 153K bps, the MultiModem CDMA is targeted at applications that periodicallyneed to send or receive data over a wireless network. It is an ideal solution for:Appliances Remote DiagnosticsATM Terminals Remote MeteringAutomotive Security SystemsData Collection Vending/Gaming MachinesGas Pumps Other devices requiring wirelessconnectivity.Industrial and Medical RemoteMonitoring SystemsNote: The Wireless MultiModemmust be mounted with at least 8inches (20 cm) of clearance from thehuman body.RS232Wireless MultiModem used inremote ATM application.
Chapter 1 - Description and Specifications7Benefits/Features in Applications Short Development Time. The MultiModem CDMA can make your existing and next generation device,machine, or system, communication-ready without requiring any hardware changes to its design. It actuallyprovides faster time-to-market because it relieves the burden and expense of obtaining network and RFapprovals. This complete, ready-to-deploy wireless modem allows you to enhance your product while youfocus on developing its core features.Voice Features. The MultiModem CDMA provides telephony and Dual Tone Multi Frequency (DTMF)functionality as well as QCELP (13K) and echo cancellation.Short Message Services. The MultiModem CDMA offers SMS features such cell broadcast, Over the AirActivation (OTA), OTASP, and OTAPA. The MultiModem CDMA is SMS Mobile Originated and SMS MobileTerminated. Compatible Supplementary Services. The MultiModem CDMA is compatible with supplementary servicessuch as call forwarding, call barring, multiparty, call waiting and call hold, calling line identification, closeduser group and call transfer.Management Features. The MultiModem CDMA provides advanced management features including phonebook management, fixed dialing number, real time clock and alarm management.Industry-standard Modem Commands. The MultiModem CDMA provides industry-standard AT-stylecommands for ease of integration into your existing software application.Industrial Chassis. The MultiModem CDMA is packaged in a rugged, water resistant, industrial chassis. Thechassis has an RS-232 DE-15 Voice/Data interface connector and a permanent screw-type power connector.It also has an SMA antenna connector. The chassis can be side-mounted on a panel or top-mounted on adesktop or other surface. A set of LEDs indicate the modem’s operational status.Network and RF Approved. The MultiModem CDMA has been tested and certified with wireless telecomnetwork providers worldwide. In addition, it has successfully completed worldwide compliance testing forglobal RF approval.Functions – CDMA ModesMODE DESCRIPTIONStandard Dual Band 800/1900 CDMAInterface Serial interface RS232. V.24/V.28 Autobaudingfunction. AT command set based on TIA/EIA/IS707.3,V.25ter and GSM 07.05 & 07.07SMS Mobile Originated (MO) and Mobile Terminated (MT),Over the Air Activation (OTA), OTASP, and OTAPA.Data Asynchronous 2400, 4800, 9600 and 14400 bps.Data Transparent and Non Transparent modes.In Non Transparent Mode only: 300, 1200, 1200/75baud rates are available.Mode 3.1 KHz (PSTN) and V110 (ISDN).Fax 2400/4800/7200/9600 bpsClass 2. Group 3 compatible.
Chapter 1 - Description and Specifications8SpecificationsGeneral SpecificationsPower Requirements 5 V to 32VDC; 400mA Average @5V,700mA Maximum @ 5VMechanical Dimensions &Weight4.3" w x 2.4" h x 0.94" d; 4.2 oz.(11 cm x 6.1 cm x 2.4 cm; 120 g)Connectors & Fasteners Antenna Connection type: SMA jackSerial Connector: 15-pin RS232 SUB Dfemale (DE15S)Pins: RS232 link, audio link, BOOT, RESETPower Connector: 2.5mm miniature powerjackOperating Temperatures -30 to +70°CCertifications CE MarkEMC: FCC Part 2, 15, 22, 24, EN55022 & EN 55024Safety: UL 60950, EN 60950Electrical CharacteristicsSwitching the modemon/offThe device is permanently powered(when connected to the power supply).Voltage Range Voltage range: 5 to 32V DCGND : 0VOvervoltage andUndervoltageCorrect operation of the WirelessMultiModem in communication modeis not guaranteed if input voltage fallsbelow 5V. INSTALLATION/ START- UP
Chapter 1 - Description and Specifications9Input/output electrical characteristics for external connections800 MHZ 1900 MHZParameters Min Typ. Max Min Typ Max UnitPower Supply @ 25 degrees C:- Input Supply Voltage 5 13.2 32 513.2 32 V@5V 600 800 mA@13.2V 250 350 mAInput supply current(in comm. Mode atfull Tx power)@32V 150 200 mA@5V 350 450 mA@13.2V 200 200 mAInput supply current(in comm. Mode ataverageTx power)@32V 100 100 mALED IndicatorsTD. Transmit Data. Lit when modem is transmittingdata.RD. Receive Data. Lit when modem is receiving data.CD. Carrier Detect. Lit when data connection has beenestablished.LS. Line Status. Continuous “on” state indicates thatthe wireless modem is notregistered on the network.Flashing state indicates registrationon network.Off state. Modem is off (not ready)or in download mode.TR. Terminal Ready. Commonly called “Data TerminalReady.” This is a readiness signalfrom the PC.PWR. Power. Indicates presence of DC powerwhen lit.
Chapter 1 - Description and Specifications10RS232 15-Pin Connector Pinout101161515PIN EIA CCIT Designation1DCD 109 Data Carrier Direct6RX 104 Receive Data (out)2TX 103 Transmit Data8DTR 108.2 Data Terminal Ready9GND Signal Ground7DSR 107 Data Set Ready12 RTS 105 Request to Send11 CTS 106 Clear to SendRS 23213 RI 125 Ring Indicator4MICROPHONE (+)5MICROPHONE (-)10 SPEAKER (+)Audio15 SPEAKER (-)Boot 3BOOT For factory use only.Reset 14 RESET To reset, connect to GNDmomentarily. Open fornormal operation.
Chapter 2 - Installation11Chapter 2: InstallationMechanical Mounting To mount the Wireless MultiModem, do the following:1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount theMultiModem. The mounting screw on the connector end of the unit must have a screw-head no thickerthan 2 mm. The allowable thickness is limited because the screw must fit beneath the RS232 cable. Theallowable thickness of the other screw-head is not limited in this way. = 2 mmScrew HeadClearanceSide ViewFor example, one might use two 6-32 self-tapping screws 5/8” in length to mount the unit in a truck to thewall of the cab behind the passenger’s seat.2. Typically, the unit is mounted against a flat surface into which holes can be drilled. The mounting holes(center-to-center) must be separated by 125mm or 4 -15/16 inches.Screw Separation= 125 mmor 41516inchesDrill the mounting holes at the desired mounting location (if applicable).
Chapter 2 - Installation123. Slide the mounting bridles into the corresponding slots on the back side of the MultiModem chassis.4. Attach the MultiModem with two screws to the mounting surface at the desired location on theequipment.
Chapter 2 - Installation13Electrical Installation & Configuration The wireless MultiModem requires the power supply connection to begin operation. To install themodem, do the following:1. Connect a suitable antenna to the SMA connector (see “Antenna/RF Specifications” on page 4).Antenna Connector(SMA type)2. Connect both ends of the serial and control cable (15-pin Sub D connector on the modem end).Serial & ControlConnectorTo Serial Portof PC
Chapter 2 - Installation143. Plug the power supply cable into the wireless Multimodem.OptionalDirect DCPower Cable
Chapter 2 - Installation154a. For standard transformer power supply. Connect the AC cord receptacle into the transformer block.Connect the AC cord plug into the mains power outlet.4b. For optional direct-DC powering. Connect the direct-DC power supply cable into the DC power sourceon the vehicle or machine in which you are mounting the MultiModem. Be sure the GND connection iscorrect. Connect red wire to + (positive) and black wire to – (negative).Note: For automotive application: according to the type of application, you can use permanent “+” or key-switched “+”.Connect the power supply to its source (for example, in a mobile situation, to the vehicle’s DCfuse/terminal block).5. Activate the power supply.
Chapter 2 - Installation16Mobile PhoneToolsFor initial configuration of your wireless device, Multi-Tech offers a Windowsâ based mobile PhoneToolsapplication. To load mobile PhoneTools, click on the mobile PhoneTools icon on your system CD and follow the on-screenprompts. Direct Modem InstallationTo install the Wireless MultiModem directly into the computer's Windows OS so it is independent of the mobilePhonetools program, use the "Add Modem" command or equivalent for your OS. During this installation, youwill need to browse to the MultiModem's INF file (using the “Have Disk” option in the installation process). ThisINF file is in the root directory of the Product CD. Verifying Signal StrengthThe Wireless MultiModem establishes a call if the signal is sufficiently strong. To verify the signalstrength, do the following:1. Using the Hyperterminal program at the computer to which the Wireless MultiModem is connected, typethe AT command AT+CSQ. A value for the received signal strength will be returned.2. Verify the result with the following chart:Signal Strength VerificationValue of signal strength(AT+CSQ response) (RSSI)Signal strength11 - 31 sufficient*0 - 10 insufficient*greater than 99 insufficient**Based on general observations.Verifying Network RegistrationIn this procedure, you will verify that the Wireless MultiModem has been registered on the wireless network.To do so, you will use the common communications program Hyperterminal. 1. Using the Hyperterminal program at the computer to which the Wireless MultiModem is connected, typethe AT command AT+CREG?. A value for the modem’s network registration status will be returned.2. Verify the result with the following chart:Network Registration VerificationValue Network Registration Status0, 1 Yes0, 5 Yes(registered roaming)Note: If the modem is not registered, perform the procedure for Verifying Signal Strength to determinethe strength of the received signal.
Chapter 2 - Installation17Testing the ConfigurationDescription ATCommandsResponse Returned Comments AT+CPIN=1234OK PIN Code accepted+CME ERROR : 16 Incorrect PIN CodeEnter PIN Code+CME ERROR : 3 PIN already entered (with +CMEE : 1mode)AT + CREG ? CREG = <mode>, 1 modem synchronized on the networkCREG = <mode>, 2 synchronization lost, re-synchronizationattemptModule synchrochecking CREG = <mode>, 0 Modem not synchronized on network.No synchronization attemptRINGATA Answer the call.Receiving anincoming callOKATD1234; Don’t forget the “;” at the end for “voice”calls.OK Communication establishedCME ERROR :11 PIN Code not entered (with +CMEE : 1mode)Initiate a callCME ERROR :3 AOC credit (Advice of Charge tells theuser how much a call will cost) has beenexceeded or a communication is alreadyestablished.Initiate anemergency callATD112; OK Don’t forget the “;” at the end for “voice”calls.CommunicationlossNO CARRIERATHHang upOKAT&WStore theparameters innon-volatilememoryOK The communications program hassaved the configuration settings in non-volatile memory.
Chapter 3 - Troubleshooting18Chapter 3: TroubleshootingSituation A: The modem does not answer through the serial linkIf the Wireless MultiModem does not answer through the serial link upon an attemptedtransmission of data or voice signals, see the table below for possible causes and solutions.Solutions for ‘no connection through serial link’ situationIf the modem returns …Then ask … ActionIs the modem powered correctly? Provide a power supply in the range of 5 to32Vdc.Is the serial cable properly connected tothe modem and PC sockets?Connect cable per step 2 of the ”ElectricalInstallation and Configuration” procedure.Verify cable pinout per”RS232 15-PinConnector Pinout” table, esp Rx & Txconnections.Verify reception & transmission.Is the communication programproperly configured?In communications program, verify thatmodem parameters have been set tothe values shown here:Data Bits = 8Parity = noneStop Bits = 1Baud = 115200 bps(nothing)Is another program interfering withthe communication program?Close any such application program.
Chapter 3 - Troubleshooting19Situation B: The modem always returns «Error» when trying toissue a communicationIf the Wireless MultiModem returns a message of error upon an attempted transmission of data orvoice signals, see the table below for possible causes and solutions.Solutions for “error” message situationsIf the modemreturns …Then ask … Actionerror Is the modem registeredon the network?Follow “Verifying network registration”procedure to be sure modem isregistered on network.Is the modem receivingan incoming call or is italready incommunication?End any communication using the ATHcommand.Does AT+CREG? return0,1 (registered) or 0,5(registered roaming)?If not, check for adequate signal strength onnetwork. Use AT+CSQ.Is the selected bearertype supported by thecalled party?Is the selected bearertype supported by thenetwork?In comm. program, type AT+CMEE=1 toview the extended error codes (see“Interpretation …” table below). Retry.Be sure called party and networksupport selected bearer type.Be sure that semi-colon (“;”) is typedimmediately after the phone number inthe AT command. E.g., ATD######;Is the received signalstrong enough?See “Signal Strength Verification”. Is the antenna properlyconnected?See “Antenna/RF Specifications”.
Chapter 3 - Troubleshooting20Interpretation of Extended Error Codesrelated to “error” messageErrorCodeDiagnostic Hint0Phone failure Call technical support3Operation not allowed No action.4Operation not supported No action.16 Incorrect password Check the code you entered.26 Dialing string too long Check the phone number (max. 20digits).30 No network service No action.32 Network not allowed –emergency calls onlyNo action.40 Network personalizationPIN required (Networklock)Enter the Network lock.Note: Call your network provider ifyou do not know this code.103 Illegal MS (#3) No action.106 Illegal MS (#6) No action.111 PLMN not allowed (#11) No action.112 Location area not allowed(#13)No action.113 Roaming not allowed inthis location area (#13)No action.132 Service option notsupported (#32).Check the service option.133 Requested service optionnot subscribed (#33)Call your network provider tosubscribe to the requested serviceoption.134 Service option temporarilyout of order (#34)No action.149 PDP authentication failure Call your network provider tosubscribe to the requested serviceoption.150 Invalid mobile class Change to valid class.For all other codes, and/or details, see AT Commands manual.
Chapter 3 - Troubleshooting21Situation C: The modem always returns «No carrier» whentrying to issue a communicationSolutions for “no carrier” messageIf the modemreturns …Then ask … Actionno carrier(esp. fordata communi-cation)Is the selectedbearer typesupported by thecalled party?Is the selectedbearer typesupported by thenetwork?Type AT+CEER to view the extended errorcode (see “Interpretation of Extended ErrorCodes” table, page 20).Be sure that the selected bearer type issupported by the called party.Be sure that the selected bearer type issupported by the network.If no success, try bearer selection type:AT+CBST=0,0,3If the modemreturnsThen ask … Actionno carrier(esp. for voicecommuni-cation)Be sure that the semicolon character (“;”) istyped immediately after the phone number inthe AT command. E.g., ATD######;type AT+CBST=0,0,3Is the receivedsignal strongenough?See “Signal Strength Verification”. Is the antennaproperlyconnected?See “Antenna/RF Specifications”.
Chapter 4 - Safety22Chapter 4: SafetyGeneral Safety The modem is designed for and intended to be used in fixed andmobile applications. “Fixed” means that the device is physicallysecured at one location and is not able to be easily moved toanother location. “Mobile” means that the device is designed to beused in other than fixed locations and generally in such a way thata separation distance of at least 20 cm (8 inches) is normallymaintained between the transmitter’s antenna and the body of theuser or nearby persons. The Modem is not designed for orintended to be used in portable applications (within 20 cm. or 8 in.of the body of the user) and such uses are strictly prohibited.It is important to follow any special regulations regarding the use of radio equipment due in particularto the possibility of radio frequency, RF, interference. Please follow the safety advice given belowcarefully.· Switch OFF your Wireless MultiModem when in an aircraft. The use of cellular telephones in an aircraft mayendanger the operation of the aircraft, disrupt the cellular network and is illegal. Failure to observe thisinstruction may lead to suspension or denial of cellular telephone services to the offender, or legal action orboth.· Switch OFF your Wireless MultiModem when around gasoline or diesel-fuel pumps and before filling yourvehicle with fuel.· Switch OFF your Wireless MultiModem in hospitals and any other place where medical equipment may bein use.· Respect restrictions on the use of radio equipment in fuel depots, chemical plants or where blastingoperations are in progress.· There may be a hazard associated with the operation of your Wireless MultiModem close to inadequatelyprotected personal medical devices such as hearing aids and pacemakers. Consult the manufacturers ofthe medical device to determine if it is adequately protected.· Operation of your Wireless MultiModem close to other electronic equipment may also cause interference ifthe equipment is inadequately protected. Observe any warning signs and manufacturers’recommendations.Vehicle Safety· Do not use your Wireless MultiModem while driving, unless equipped with a correctly installed vehicle kitallowing ‘Hands-Free’ Operation.· Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes first.· If incorrectly installed in a vehicle, the operation of Wireless MultiModem telephone could interfere with thecorrect functioning of vehicle electronics. To avoid such problems, be sure that the installation has beenperformed by qualified personnel. Verification of the protection of vehicle electronics should be part of theinstallation.· The use of an alert device to operate a vehicle’s lights or horn on public roads is not permitted.
Chapter 4 - Safety23Maintenance of Your ModemYour Wireless MultiModem is the product of advanced engineering, design and craftsmanship and should betreated with care. The suggestions below will help you to enjoy this product for many years.· Do not expose the Wireless MultiModem to any extreme environment where the temperature or humidity ishigh.· Do not attempt to disassemble the Wireless MultiModem. There are no user serviceable parts inside.· Do not expose the Wireless MultiModem to water, rain or spilt beverages. It is not waterproof.· Do not abuse your Wireless MultiModem by dropping, knocking, or violently shaking it. Rough handling candamage it.· Do not place the Wireless MultiModem alongside computer discs, credit or travel cards, or other magneticmedia. The information contained on discs or cards may be affected by the phone.· The use of accessories not authorized by Multi-Tech or not compliant with Multi-Tech's accessoryspecifications may invalidate the warranty of the Wireless MultiModem.· In the unlikely event of a fault in the Wireless MultiModem, contact Multi-Tech’s Tech Support.Your ResponsibilityThis Wireless MultiModem is your responsibility. Please treat it with care respecting all localregulations. It is not a toy. Therefore, keep it in a safe place at all times and out of the reach ofchildren.Try to remember your Unlock and PIN codes. Become familiar with and use the security features toblock unauthorized use and theft.
Chapter 5 – Warranty & Repair Policies24Chapter 5: Warranty & Repairs PoliciesWarrantyMulti-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects inmaterial or workmanship for a period of two years from date of purchase, or if proof of purchase is notprovided, two from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIESOF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBYDISCLAIMED. This warranty does not apply to any products which have been damaged by lightning storms, water, orpower surges or which have been neglected, altered, abused, used for a purpose other than the one forwhich they were manufactured, repaired by Customer or any party without MTS’s written authorization,or used in any manner inconsistent with MTS’s instructions. any products which prove to be defective within the warranty period or, at MTS’s option, issuance of arefund of the purchase price. Defective products must be returned by Customer to MTS’s factory –transportation prepaid. MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NOCIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.Repairs Repair Procedures for U.S. and Canadian CustomersIn the event that service is required, products may be shipped, freight prepaid, to our Mounds View,Minnesota factory: Multi-Tech Systems, Inc.2205 Woodale DriveMounds View, MN 55112Attn: Repairs, Serial # ____________A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will bepaid by MTS. Please include, inside the shipping box, a description of the problem, a return shipping address (musthave street address, not P.O. Box), your telephone number, and if the product is out of warranty, acheck or purchase order for repair charges. For out of warranty repair charges, go to www.multitech.com/documents/warrantiesExtended two-year overnight replacement service agreements are available for selected products.Please call MTS at (888) 288-5470, extension 5308 or visit our web site at http://www.multitech.com/programs/orc/ for details on rates and coverages.
Chapter 5 – Warranty & Repair Policies25Please direct your questions regarding technical matters, product configuration, verification that theproduct is defective, etc., to our Technical Support department at (800) 972-2439 or emailtsupport@multitech.com. Please direct your questions regarding repair expediting, receiving,shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, oremail mtsrepair@multitech.com. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physicalabuse, or user-caused damages are billed on a time-plus-materials basis. Repair Procedures for International Customers (Outside U.S.A. andCanada)Your original point of purchase Reseller may offer the quickest and most economical repair option foryour Multi-Tech product. You may also contact any Multi-Tech sales office for information about thenearest distributor or other repair service for your Multi-Tech product.http://www.multitech.com/COMPANY/offices/DEFAULT.ASPIn the event that factory service is required, products may be shipped, freight prepaid to our MoundsView, Minnesota factory. Recommended international shipment methods are via Federal Express,UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will berefused. A Returned Materials Authorization (RMA) is required for products shipped from outside theU.S.A. and Canada. Please contact us for return authorization and shipping instructions on anyInternational shipments to the U.S.A. Please include, inside the shipping box, a description of theproblem, a return shipping address (must have street address, not P.O. Box), your telephone number,and if the product is out of warranty, a check drawn on a U.S. bank or your company’s purchase orderfor repair charges. Repaired units shall be shipped freight collect, unless other arrangements aremade in advance.Please direct your questions regarding technical matters, product configuration, verification that theproduct is defective, etc., to our Technical Support department nearest you or emailtsupport@multitech.com. When calling the U.S., please direct your questions regarding repairexpediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physicalabuse, or user-caused damages are billed on a time-plus-materials basis. Repair Procedures for International DistributorsProcedures for International Distributors of Multi-Tech products are on the distributor web site.http://www.multitech.com/PARTNERS/login/
Chapter 6 - Reference Information26Chapter 6 - Reference InformationWireless Modem Reference Info Reference Documents: AT Commands CDMA Reference Guide S000294AETSI contact : ETSI SecretariatF-06921 Sophia Antipolis Cedex, Francee-mail : secretariat@etsi.frService : The AT commands manual is available on the MultiTech web site:http://www.multitech.comDisclaimerWireless MultiModem specifications and manuals are subject to change without notice. MTSassumes no liability for damage incurred directly or indirectly from errors, omissions or discrepanciesbetween the Wireless MultiModem and its manual.

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