Multi Tech Systems 92U04A22760 Dual Band CDMA Wireless Modem User Manual MultiVOIP Gatekeeper Software Guide
Multi Tech Systems Inc Dual Band CDMA Wireless Modem MultiVOIP Gatekeeper Software Guide
Users Manual
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| Document ID | 395912 |
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| Document Description | Users Manual |
| Short Term Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 49.66kB (620753 bits) |
| Date Submitted | 2004-02-11 00:00:00 |
| Date Available | 2004-02-11 00:00:00 |
| Creation Date | 2003-09-24 17:01:05 |
| Producing Software | Acrobat Distiller 5.0.5 (Windows) |
| Document Lastmod | 2003-09-24 17:02:52 |
| Document Title | MultiVOIP Gatekeeper Software Guide |
| Document Creator | Acrobat PDFMaker 5.0 for Word |
| Document Author: | Chuck Holst |
MultiModemTM CDMA External Wireless Modem (Data/Fax/Voice) MTCBA-C User Guide User Guide for MultiModem CDMA External Data/Fax/Voice Wireless Modem MTCBA-C P/N S000303B, Revision B All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Copyright © 2003 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or changes. Revision Date 7/15/03 9/17/03 Description Initial Release, Rev A. Revise package contents list & powering drawing. Multi-Tech, MultiMobile and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. Windows is a registered trademarks of Microsoft in the U.S. and other countries. Other trademarks and trade names mentioned in this publication belong to their respective owners. Multi-Tech Systems, Inc. 2205 Woodale Drive, Mounds View, Minnesota 55112 (763) 785-3500; (800) 328-9717; Fax (763) 785-9874 Technical Support (800) 972-2439 Internet Address: http://www.multitech.com Contents CHAPTER 1: DESCRIPTION AND SPECIFICATIONS.......................................................................................4 PRODUCT DESCRIPTION ..............................................................................................................................................4 Package Contents ...................................................................................................................................................4 Interfaces ................................................................................................................................................................4 Parts to be Supplied by End User...........................................................................................................................4 Antenna/RF Specifications .....................................................................................................................................4 AT Command Info ..................................................................................................................................................5 Phone Number for the Wireless Modem .................................................................................................................5 Network Access.......................................................................................................................................................5 Features..................................................................................................................................................................5 APPLICATION OVERVIEW ............................................................................................................................................6 Application Types ...................................................................................................................................................6 Benefits/Features in Applications...........................................................................................................................7 Functions – CDMA Modes .....................................................................................................................................7 SPECIFICATIONS ..........................................................................................................................................................8 General Specifications............................................................................................................................................8 Electrical Characteristics.......................................................................................................................................8 Input/output electrical characteristics for external connections ............................................................................9 LED Indicators .......................................................................................................................................................9 RS232 15-Pin Connector Pinout ..........................................................................................................................10 CHAPTER 2: INSTALLATION ..............................................................................................................................11 MECHANICAL MOUNTING .........................................................................................................................................11 ELECTRICAL INSTALLATION & CONFIGURATION .......................................................................................................13 MOBILE PHONETOOLS ..............................................................................................................................................16 VERIFYING SIGNAL STRENGTH ..................................................................................................................................16 VERIFYING NETWORK REGISTRATION .......................................................................................................................16 TESTING THE CONFIGURATION ..................................................................................................................................17 CHAPTER 3: TROUBLESHOOTING ...................................................................................................................18 SITUATION A: THE MODEM DOES NOT ANSWER THROUGH THE SERIAL LINK .............................................................18 SITUATION B: THE MODEM ALWAYS RETURNS «ERROR» WHEN TRYING TO ISSUE A COMMUNICATION ....................19 SITUATION C: THE MODEM ALWAYS RETURNS «NO CARRIER» WHEN TRYING TO ISSUE A COMMUNICATION.............21 CHAPTER 4: SAFETY.............................................................................................................................................22 GENERAL SAFETY .....................................................................................................................................................22 VEHICLE SAFETY ......................................................................................................................................................22 MAINTENANCE OF YOUR MODEM .............................................................................................................................23 YOUR RESPONSIBILITY..............................................................................................................................................23 CHAPTER 5: WARRANTY & REPAIRS POLICIES .........................................................................................24 WARRANTY ..............................................................................................................................................................24 REPAIRS ....................................................................................................................................................................24 Repair Procedures for U.S. and Canadian Customers.........................................................................................24 Repair Procedures for International Customers (Outside U.S.A. and Canada) ..................................................25 Repair Procedures for International Distributors................................................................................................25 CHAPTER 6 - REFERENCE INFORMATION ....................................................................................................26 WIRELESS MODEM REFERENCE INFO........................................................................................................................26 Chapter 1 - Description and Specifications Chapter 1: Description and Specifications Product Description The Multi-Tech MultiModem CDMA is an external data/fax/voice wireless modem. It also supports mobile originated short message service (SMS) and mobile-terminated SMS. Designed for global use, it offers standards-based multi-band CDMA2000 1x performance. This ready-to-deploy, standalone modem allows developers to add wireless communication to products with a minimum of development time and expense. The MultiModem CDMA is based on industry-standard open interfaces, is fully type approved, and can be desktop or panel mounted. Package Contents · one modem · one antenna · two holding bridles (mounting brackets) · four adhesive-backed rubber feet for table-top mounting · one universal power supply with power cord · one power supply cable with fuse (Optional in lieu of universal power supply. Specify when ordering.) · one RS-232 15-to-9-pin cable · one product CD · one Quick Start Guide Interfaces The Wireless MultiModem has several interfaces: · LED function indicating operating status · External antenna (via SMA connector) · Serial and control link (via 15 pins SUB D) · Power supply (via 2.5mm miniature power jack) Parts to be Supplied by End User · mounting screws (screw shaft diameter = .17” max.) · antenna The Wireless MultiModem is shipped with an antenna suited for it. However, if the antenna supplied does not meet your application requirements (for size, shape, mounting style, etc.), you must supply an antenna yourself. In general, the antenna used must be both of the correct frequency and of a style appropriate to the application. See the Antenna/RF Specifications section below. Antenna/RF Specifications CDMA 850 Frequency Impedance VSWR Typical Radiated Gain CDMA 1900 824 to 894 MHz 1850 to 1990 MHz 50 ohms <1.5 0 dBi on azimuth plane Chapter 1 - Description and Specifications AT Command Info This manual describes a minimal set of AT commands that are adequate for configuring many common application situations. A complete set of AT command definitions can be found in the CDMA AT Commands Reference Guide. This manual is available on the MultiTech web site or on the MultiModem product CD. Phone Number for the Wireless Modem Every wireless modem will have its own unique phone number. Network Access The network access arrangements to be specified in Windows Dial-Up Networking (of the computer that the wireless modem is serving) will vary according to the type of wireless service used. · For point to point data, a circuit-switched data connection is used. The user can set up DUN to make a conventional V.32 modem connection to any terminating modem at the other end. The phone number specified in DUN can be one supplied by the wireless service provider or another phone number related to a different dialup modem service (e.g., a dialup modem service phone number from any commercial or private dialup network). · For CDMA 1x data, a single DUN number is generally used by all of a wireless provider’s subscribers throughout its area of coverage (regional, nationwide, continental, etc.). Rather than being a literal phone directory number, as in conventional DUN, this is a code that gives the modem Internet access. Features · · · CDMA2000 1xRTT operation Dual-band 800/1900 CDMA Class 2.0 Group 3 FAX · · · · · Desktop or panel mounting Short Message Service features including SMS mobile originated, SMS mobile terminated, cell broadcast, Over the Air Activation (OTA), OTASP, OTAPA Voice features include DTMF, telephony, OCELP 13K, echo cancellation SMA antenna connector Serial interface supports DTE speeds to 230K · · · · · · · CDMA IS-95-A, IS-95B AT command compatible Phone book management and Personal Information Management (PIM) Fixed dialing number Supplementary services including call forwarding, call barring, multiparty, call waiting and call hold, calling line identification, closed user group, call transfer Numerous LEDs provide operational status · · Real time clock Alarm management Chapter 1 - Description and Specifications Application Overview Application Types With packet data speeds up to 153K bps, the MultiModem CDMA is targeted at applications that periodically need to send or receive data over a wireless network. It is an ideal solution for: Appliances Remote Diagnostics ATM Terminals Remote Metering Automotive Security Systems Data Collection Vending/Gaming Machines Gas Pumps Other devices requiring wireless connectivity. Industrial and Medical Remote Monitoring Systems Note: The Wireless MultiModem must be mounted with at least 8 inches (20 cm) of clearance from the human body. RS232 Wireless MultiModem used in remote ATM application. Chapter 1 - Description and Specifications Benefits/Features in Applications Short Development Time. The MultiModem CDMA can make your existing and next generation device, machine, or system, communication-ready without requiring any hardware changes to its design. It actually provides faster time-to-market because it relieves the burden and expense of obtaining network and RF approvals. This complete, ready-to-deploy wireless modem allows you to enhance your product while you focus on developing its core features. Voice Features. The MultiModem CDMA provides telephony and Dual Tone Multi Frequency (DTMF) functionality as well as QCELP (13K) and echo cancellation. Short Message Services. The MultiModem CDMA offers SMS features such cell broadcast, Over the Air Activation (OTA), OTASP, and OTAPA. The MultiModem CDMA is SMS Mobile Originated and SMS Mobile Terminated. Compatible Supplementary Services. The MultiModem CDMA is compatible with supplementary services such as call forwarding, call barring, multiparty, call waiting and call hold, calling line identification, closed user group and call transfer. Management Features. The MultiModem CDMA provides advanced management features including phone book management, fixed dialing number, real time clock and alarm management. Industry-standard Modem Commands. The MultiModem CDMA provides industry-standard AT-style commands for ease of integration into your existing software application. Industrial Chassis. The MultiModem CDMA is packaged in a rugged, water resistant, industrial chassis. The chassis has an RS-232 DE-15 Voice/Data interface connector and a permanent screw-type power connector. It also has an SMA antenna connector. The chassis can be side-mounted on a panel or top-mounted on a desktop or other surface. A set of LEDs indicate the modem’s operational status. Network and RF Approved. The MultiModem CDMA has been tested and certified with wireless telecom network providers worldwide. In addition, it has successfully completed worldwide compliance testing for global RF approval. Functions – CDMA Modes MODE Standard Interface SMS Data Fax DESCRIPTION Dual Band 800/1900 CDMA Serial interface RS232. V.24/V.28 Autobauding function. AT command set based on TIA/EIA/IS707.3, V.25ter and GSM 07.05 & 07.07 Mobile Originated (MO) and Mobile Terminated (MT), Over the Air Activation (OTA), OTASP, and OTAPA. Asynchronous 2400, 4800, 9600 and 14400 bps. Data Transparent and Non Transparent modes. In Non Transparent Mode only: 300, 1200, 1200/75 baud rates are available. Mode 3.1 KHz (PSTN) and V110 (ISDN). 2400/4800/7200/9600 bps Class 2. Group 3 compatible. Chapter 1 - Description and Specifications Specifications General Specifications Power Requirements Mechanical Dimensions & Weight Connectors & Fasteners Operating Temperatures Certifications 5 V to 32VDC; 400mA Average @5V, 700mA Maximum @ 5V 4.3" w x 2.4" h x 0.94" d; 4.2 oz. (11 cm x 6.1 cm x 2.4 cm; 120 g) Antenna Connection type: SMA jack Serial Connector: 15-pin RS232 SUB D female (DE15S) Pins: RS232 link, audio link, BOOT, RESET Power Connector: 2.5mm miniature power jack -30 to +70°C CE Mark EMC: FCC Part 2, 15, 22, 24, EN 55022 & EN 55024 Safety: UL 60950, EN 60950 Electrical Characteristics Switching the modem on/off Voltage Range Overvoltage and Undervoltage The device is permanently powered (when connected to the power supply). Voltage range: 5 to 32V DC GND : 0V Correct operation of the Wireless MultiModem in communication mode is not guaranteed if input voltage falls below 5V. INSTALLATION/ START- UP Chapter 1 - Description and Specifications Input/output electrical characteristics for external connections Parameters Min Power Supply @ 25 degrees C: - Input Supply Voltage Input supply current (in comm. Mode at full Tx power) Input supply current (in comm. Mode at averageTx power) 800 MHZ Typ. Max 13.2 32 Min 1900 MHZ Typ Max 13.2 32 @5V 600 800 mA @13.2V 250 350 mA @32V 150 200 mA @5V 350 450 mA @13.2V 200 200 mA @32V 100 100 mA LED Indicators TD. Transmit Data. RD. Receive Data. CD. Carrier Detect. LS. Line Status. TR. Terminal Ready. PWR. Power. Unit Lit when modem is transmitting data. Lit when modem is receiving data. Lit when data connection has been established. Continuous “on” state indicates that the wireless modem is not registered on the network. Flashing state indicates registration on network. Off state. Modem is off (not ready) or in download mode. Commonly called “Data Terminal Ready.” This is a readiness signal from the PC. Indicates presence of DC power when lit. Chapter 1 - Description and Specifications RS232 15-Pin Connector Pinout 10 15 RS 232 Audio Boot Reset PIN 12 11 13 10 15 14 11 EIA DCD RX TX DTR GND DSR RTS CTS RI CCIT 109 104 103 108.2 107 105 106 125 Designation Data Carrier Direct Receive Data (out) Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator MICROPHONE (+) MICROPHONE (-) SPEAKER (+) SPEAKER (-) BOOT RESET 10 For factory use only. To reset, connect to GND momentarily. Open for normal operation. Chapter 2 - Installation Chapter 2: Installation Mechanical Mounting To mount the Wireless MultiModem, do the following: 1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the MultiModem. The mounting screw on the connector end of the unit must have a screw-head no thicker than 2 mm. The allowable thickness is limited because the screw must fit beneath the RS232 cable. The allowable thickness of the other screw-head is not limited in this way. Screw Head Clearance = 2 mm Side View For example, one might use two 6-32 self-tapping screws 5/8” in length to mount the unit in a truck to the wall of the cab behind the passenger’s seat. 2. Typically, the unit is mounted against a flat surface into which holes can be drilled. The mounting holes (center-to-center) must be separated by 125mm or 4 -15/16 inches. Screw Separation = 125 mm 15 or 4 16 inches Drill the mounting holes at the desired mounting location (if applicable). 11 Chapter 2 - Installation 3. Slide the mounting bridles into the corresponding slots on the back side of the MultiModem chassis. 4. Attach the MultiModem with two screws to the mounting surface at the desired location on the equipment. 12 Chapter 2 - Installation Electrical Installation & Configuration The wireless MultiModem requires the power supply connection to begin operation. To install the modem, do the following: 1. Connect a suitable antenna to the SMA connector (see “Antenna/RF Specifications” on page 4). Antenna Connector (SMA type) 2. Connect both ends of the serial and control cable (15-pin Sub D connector on the modem end). Serial & Control Connector To Serial Port of PC 13 Chapter 2 - Installation 3. Plug the power supply cable into the wireless Multimodem. Optional Direct DC Power Cable 14 Chapter 2 - Installation 4a. For standard transformer power supply. Connect the AC cord receptacle into the transformer block. Connect the AC cord plug into the mains power outlet. 4b. For optional direct-DC powering. Connect the direct-DC power supply cable into the DC power source on the vehicle or machine in which you are mounting the MultiModem. Be sure the GND connection is correct. Connect red wire to + (positive) and black wire to – (negative). Note: For automotive application: according to the type of application, you can use permanent “+” or keyswitched “+”. Connect the power supply to its source (for example, in a mobile situation, to the vehicle’s DC fuse/terminal block). 5. Activate the power supply. 15 Chapter 2 - Installation Mobile PhoneTools For initial configuration of your wireless device, Multi-Tech offers a Windowsâ based mobile PhoneTools application. To load mobile PhoneTools, click on the mobile PhoneTools icon on your system CD and follow the on-screen prompts. Direct Modem Installation To install the Wireless MultiModem directly into the computer's Windows OS so it is independent of the mobile Phonetools program, use the "Add Modem" command or equivalent for your OS. During this installation, you will need to browse to the MultiModem's INF file (using the “Have Disk” option in the installation process). This INF file is in the root directory of the Product CD. Verifying Signal Strength The Wireless MultiModem establishes a call if the signal is sufficiently strong. To verify the signal strength, do the following: 1. Using the Hyperterminal program at the computer to which the Wireless MultiModem is connected, type the AT command AT+CSQ. A value for the received signal strength will be returned. 2. Verify the result with the following chart: Signal Strength Verification Value of signal strength Signal strength (AT+CSQ response) (RSSI) 11 - 31 sufficient* 0 - 10 insufficient* greater than 99 insufficient* *Based on general observations. Verifying Network Registration In this procedure, you will verify that the Wireless MultiModem has been registered on the wireless network. To do so, you will use the common communications program Hyperterminal. 1. Using the Hyperterminal program at the computer to which the Wireless MultiModem is connected, type the AT command AT+CREG?. A value for the modem’s network registration status will be returned. 2. Verify the result with the following chart: Value 0, 1 0, 5 Network Registration Verification Network Registration Status Yes Yes (registered roaming) Note: If the modem is not registered, perform the procedure for Verifying Signal Strength to determine the strength of the received signal. 16 Chapter 2 - Installation Testing the Configuration Description AT Commands Response Returned Comments AT+CPIN =1234 OK PIN Code accepted +CME ERROR : 16 +CME ERROR : 3 Incorrect PIN Code PIN already entered (with +CMEE : 1 mode) modem synchronized on the network synchronization lost, re-synchronization attempt Modem not synchronized on network. No synchronization attempt Enter PIN Code AT + CREG ? Module synchro checking Receiving an incoming call CREG =, 1 CREG = , 2 CREG = , 0 RING ATA Answer the call. OK ATD1234; Initiate a call OK CME ERROR :11 CME ERROR :3 Initiate an emergency call Communication loss Hang up ATD112; Store the parameters in non-volatile memory AT&W OK Don’t forget the “;” at the end for “voice” calls. Communication established PIN Code not entered (with +CMEE : 1 mode) AOC credit (Advice of Charge tells the user how much a call will cost) has been exceeded or a communication is already established. Don’t forget the “;” at the end for “voice” calls. NO CARRIER ATH OK OK The communications program has saved the configuration settings in nonvolatile memory. 17 Chapter 3 - Troubleshooting Chapter 3: Troubleshooting Situation A: The modem does not answer through the serial link If the Wireless MultiModem does not answer through the serial link upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions. Solutions for ‘no connection through serial link’ situation If the modem returns … (nothing) Then ask … Action Is the modem powered correctly? Provide a power supply in the range of 5 to 32Vdc. Is the serial cable properly connected to the modem and PC sockets? Connect cable per step 2 of the ”Electrical Installation and Configuration” procedure. Verify cable pinout per”RS232 15-Pin Connector Pinout” table, esp Rx & Tx connections. Verify reception & transmission. Is the communication program properly configured? In communications program, verify that modem parameters have been set to the values shown here: Data Bits = 8 Parity = none Stop Bits = 1 Baud = 115200 bps Is another program interfering with the communication program? 18 Close any such application program. Chapter 3 - Troubleshooting Situation B: The modem always returns «Error» when trying to issue a communication If the Wireless MultiModem returns a message of error upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions. Solutions for “error” message situations If the modem returns … Then ask … Action error Is the modem registered on the network? Follow “Verifying network registration” procedure to be sure modem is registered on network. Is the modem receiving an incoming call or is it already in communication? End any communication using the ATH command. Does AT+CREG? return 0,1 (registered) or 0,5 (registered roaming)? If not, check for adequate signal strength on network. Use AT+CSQ. Is the selected bearer type supported by the called party? In comm. program, type AT+CMEE=1 to view the extended error codes (see “Interpretation …” table below). Retry. Be sure called party and network support selected bearer type. Be sure that semi-colon (“;”) is typed immediately after the phone number in the AT command. E.g., ATD######; Is the selected bearer type supported by the network? Is the received signal strong enough? See “Signal Strength Verification”. Is the antenna properly connected? See “Antenna/RF Specifications”. 19 Chapter 3 - Troubleshooting Error Code 16 26 30 32 40 103 106 111 112 113 132 133 134 Interpretation of Extended Error Codes related to “error” message Diagnostic Hint Phone failure Operation not allowed Operation not supported Incorrect password Dialing string too long No network service Network not allowed – emergency calls only Network personalization PIN required (Network lock) Illegal MS (#3) Illegal MS (#6) PLMN not allowed (#11) Location area not allowed (#13) Roaming not allowed in this location area (#13) Service option not supported (#32). Requested service option not subscribed (#33) 149 Service option temporarily out of order (#34) PDP authentication failure 150 Invalid mobile class Call technical support No action. No action. Check the code you entered. Check the phone number (max. 20 digits). No action. No action. Enter the Network lock. Note: Call your network provider if you do not know this code. No action. No action. No action. No action. No action. Check the service option. Call your network provider to subscribe to the requested service option. No action. Call your network provider to subscribe to the requested service option. Change to valid class. For all other codes, and/or details, see AT Commands manual. 20 Chapter 3 - Troubleshooting Situation C: The modem always returns «No carrier» when trying to issue a communication Solutions for “no carrier” message If the modem returns … Then ask … no carrier(esp. for data communication) Is the selected bearer type supported by the called party? Is the selected bearer type supported by the network? Action Type AT+CEER to view the extended error code (see “Interpretation of Extended Error Codes” table, page 20). Be sure that the selected bearer type is supported by the called party. Be sure that the selected bearer type is supported by the network. If no success, try bearer selection type: AT+CBST=0,0,3 If the modem returns Then ask … no carrier (esp. for voice communi-cation) Action Be sure that the semicolon character (“;”) is typed immediately after the phone number in the AT command. E.g., ATD######; type AT+CBST=0,0,3 Is the received signal strong enough? See “Signal Strength Verification”. Is the antenna properly connected? See “Antenna/RF Specifications”. 21 Chapter 4 - Safety Chapter 4: Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations and generally in such a way that a separation distance of at least 20 cm (8 inches) is normally maintained between the transmitter’s antenna and the body of the user or nearby persons. The Modem is not designed for or intended to be used in portable applications (within 20 cm. or 8 in. of the body of the user) and such uses are strictly prohibited. It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility of radio frequency, RF, interference. Please follow the safety advice given below carefully. · Switch OFF your Wireless MultiModem when in an aircraft. The use of cellular telephones in an aircraft may endanger the operation of the aircraft, disrupt the cellular network and is illegal. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, or legal action or both. · Switch OFF your Wireless MultiModem when around gasoline or diesel-fuel pumps and before filling your vehicle with fuel. · Switch OFF your Wireless MultiModem in hospitals and any other place where medical equipment may be in use. Respect restrictions on the use of radio equipment in fuel depots, chemical plants or where blasting operations are in progress. There may be a hazard associated with the operation of your Wireless MultiModem close to inadequately protected personal medical devices such as hearing aids and pacemakers. Consult the manufacturers of the medical device to determine if it is adequately protected. Operation of your Wireless MultiModem close to other electronic equipment may also cause interference if the equipment is inadequately protected. Observe any warning signs and manufacturers’ recommendations. · · · Vehicle Safety · Do not use your Wireless MultiModem while driving, unless equipped with a correctly installed vehicle kit allowing ‘Hands-Free’ Operation. · Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes first. · If incorrectly installed in a vehicle, the operation of Wireless MultiModem telephone could interfere with the correct functioning of vehicle electronics. To avoid such problems, be sure that the installation has been performed by qualified personnel. Verification of the protection of vehicle electronics should be part of the installation. · The use of an alert device to operate a vehicle’s lights or horn on public roads is not permitted. 22 Chapter 4 - Safety Maintenance of Your Modem Your Wireless MultiModem is the product of advanced engineering, design and craftsmanship and should be treated with care. The suggestions below will help you to enjoy this product for many years. · Do not expose the Wireless MultiModem to any extreme environment where the temperature or humidity is high. · Do not attempt to disassemble the Wireless MultiModem. There are no user serviceable parts inside. · Do not expose the Wireless MultiModem to water, rain or spilt beverages. It is not waterproof. · Do not abuse your Wireless MultiModem by dropping, knocking, or violently shaking it. Rough handling can damage it. · Do not place the Wireless MultiModem alongside computer discs, credit or travel cards, or other magnetic media. The information contained on discs or cards may be affected by the phone. · The use of accessories not authorized by Multi-Tech or not compliant with Multi-Tech's accessory specifications may invalidate the warranty of the Wireless MultiModem. · In the unlikely event of a fault in the Wireless MultiModem, contact Multi-Tech’s Tech Support. Your Responsibility This Wireless MultiModem is your responsibility. Please treat it with care respecting all local regulations. It is not a toy. Therefore, keep it in a safe place at all times and out of the reach of children. Try to remember your Unlock and PIN codes. Become familiar with and use the security features to block unauthorized use and theft. 23 Chapter 5 – Warranty & Repair Policies Chapter 5: Warranty & Repairs Policies Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from date of purchase, or if proof of purchase is not provided, two from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions. any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory – transportation prepaid. MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS. Repairs Repair Procedures for U.S. and Canadian Customers In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 Attn: Repairs, Serial # ____________ A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges. For out of warranty repair charges, go to www.multitech.com/documents/warranties Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308 or visit our web site at http://www.multitech.com/programs/orc/ for details on rates and coverages. 24 Chapter 5 – Warranty & Repair Policies Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email tsupport@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis. Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. http://www.multitech.com/COMPANY/offices/DEFAULT.ASP In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any International shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements are made in advance. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email tsupport@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis. Repair Procedures for International Distributors Procedures for International Distributors of Multi-Tech products are on the distributor web site. http://www.multitech.com/PARTNERS/login/ 25 Chapter 6 - Reference Information Chapter 6 - Reference Information Wireless Modem Reference Info Reference Documents: AT Commands CDMA Reference Guide S000294A ETSI contact : ETSI Secretariat F-06921 Sophia Antipolis Cedex, France e-mail : secretariat@etsi.fr Service : The AT commands manual is available on the MultiTech web site: http://www.multitech.com Disclaimer Wireless MultiModem specifications and manuals are subject to change without notice. MTS assumes no liability for damage incurred directly or indirectly from errors, omissions or discrepancies between the Wireless MultiModem and its manual. 26
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