Multi Tech Systems 92U05E06805 Wireless Modem GSM 850/900/1800/1900 MHz User Manual S000304G to EGSM2
Multi Tech Systems Inc Wireless Modem GSM 850/900/1800/1900 MHz S000304G to EGSM2
Contents
- 1. User Guide MTCBA E
- 2. User Guide MTCBA E U
User Guide MTCBA E
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| Document Description | User Guide MTCBA E |
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| Date Submitted | 2005-08-18 00:00:00 |
| Date Available | 2005-08-18 00:00:00 |
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® MultiModem EDGE External Wireless Modem MTCBA-E MTCBA-E User Guide User Guide for MultiModem® EDGE External Wireless Modem Models MTCBA-E P/N S000304G, Revision A Copyright © 2005 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or changes. Revision History Revision Date 05/01/05 Description Initial Release Trademarks and Logos Multi-Tech, MultiModem and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. Windows is a registered trademark of Microsoft in the U.S. and other countries. Other trademarks and trade names mentioned in this publication belong to their respective owners. World Headquarters Multi-Tech Systems, Inc. 2205 Woodale Drive, Mounds View, Minnesota 55112 (763) 785-3500; (800) 328-9717; Fax (763) 785-9874 Technical Support Country France: India: U.K.: U.S. and Canada: Rest of the World: By Email support@multitech.fr support@multitechindia.com support@multitech.co.uk oemsales@multitech.com oemsales@multitech.com Internet Address: http://www.multitech.com By Phone (33) 1-64 61 09 81 91 (124) 6340778 (44) 118 959 7774 (800) 972-2439 (763) 717-5863 Contents CHAPTER 1: PRODUCT DESCRIPTION AND SPECIFICATIONS .................................................................5 PRODUCT DESCRIPTION ..............................................................................................................................................5 Package Contents ...................................................................................................................................................5 Interfaces................................................................................................................................................................5 Parts to be Supplied by Wireless Service Provider ................................................................................................5 Parts to be Supplied by End User ..........................................................................................................................5 Antenna/RF Specifications .....................................................................................................................................7 AT Command Info ..................................................................................................................................................7 Phone Number for the Wireless Modem.................................................................................................................7 Network Access.......................................................................................................................................................7 Features..................................................................................................................................................................8 APPLICATION OVERVIEW ............................................................................................................................................9 Application Types ...................................................................................................................................................9 Benefits/Features in Applications.........................................................................................................................10 Functions – GSM Modes ......................................................................................................................................11 SPECIFICATIONS ........................................................................................................................................................12 General Specifications ......................................................................................................................................12 Electrical Characteristics ..................................................................................................................................12 Input/output electrical characteristics for external connections..........................................................................12 LED Indicators.....................................................................................................................................................13 RS232 15-Pin Connector Pinout ..........................................................................................................................13 CHAPTER 2: INSTALLATION..............................................................................................................................14 MECHANICAL MOUNTING .........................................................................................................................................14 ELECTRICAL INSTALLATION & CONFIGURATION ......................................................................................................16 MOBILE PHONETOOLS...............................................................................................................................................19 DIRECT MODEM INSTALLATION ................................................................................................................................19 VERIFYING SIGNAL STRENGTH .................................................................................................................................19 VERIFYING NETWORK REGISTRATION ......................................................................................................................20 TESTING THE CONFIGURATION .................................................................................................................................21 CHAPTER 3: TROUBLESHOOTING ...................................................................................................................22 TROUBLESHOOTING EXAMPLES ................................................................................................................................22 Situation A: The modem does not answer through the serial link........................................................................22 Situation B: The modem always returns «Error» when trying to issue a communication ...................................23 Situation C: The modem always returns «No carrier» when trying to issue a communication ...........................24 CHAPTER 4: SAFETY ............................................................................................................................................25 SAFETY .....................................................................................................................................................................25 General Safety ......................................................................................................................................................25 Vehicle Safety .......................................................................................................................................................26 Your Responsibility...............................................................................................................................................26 CHAPTER 5: WARRANTY AND REPAIRS ........................................................................................................27 Multi-Tech Warranty Statement ...........................................................................................................................27 Repair Procedures for U.S. and Canadian Customers ........................................................................................27 Repair Procedures for International Customers (Outside U.S.A. and Canada) ..................................................28 Repair Procedures for International Distributors ...............................................................................................28 Replacement Parts................................................................................................................................................28 CHAPTER 6: REFERENCE INFORMATION .....................................................................................................29 WIRELESS MODEM REFERENCE INFORMATION .........................................................................................................29 General.................................................................................................................................................................29 Disclaimer ............................................................................................................................................................29 Data Cable Diagram, Regular Wireless MultiModem.........................................................................................29 Data Cable Diagram, Wireless MultiModem with Voice.....................................................................................30 Chapter 1 – Description & Specifications Chapter 1: Product Description and Specifications Product Description ##?## new below The MultiModem® EDGE wireless modem delivers some of the fastest cellular wireless data speeds by utilizing EDGE technology. It allows users to connect to the Internet and send and receive data up to three times faster than possible with an ordinary GSM/GPRS network making it ideal for highly data-intensive multimedia applications. Based on industry-standard open interfaces, the MultiModem EDGE wireless modem is equipped with quad-band GSM, which means it can be used worldwide on all existing GSM networks. It is available with a broad range of interface options including RS-232, USB and Ethernet, and provides GPS functionality, so that you are guaranteed to find a solution that meets your application needs. ##?## old below The Multi-Tech MultiModem® GPRS is an external data/fax/voice wireless modem. It also supports mobile originated short message service (SMS) and mobile-terminated SMS. It offers standards-based multi-band GSM/GPRS Class 10 performance. This ready-to-deploy, standalone modem allows developers to add wireless communication to products with a minimum of development time and expense. The MultiModem GRPS Wireless Modem is based on industry-standard open interfaces, is fully type approved, and can be desktop or panel mounted. Package Contents Basic Package one modem mounting brackets (one or two) one fused power cable one Quick Start Guide Bundled Package All Basic package items except the fused power cable, plus one RS232 cable (15-to-9 pin) one antenna four adhesive-backed rubber feet for table-top mounting one universal power supply* with power cord one MultiModem CD * North American models have different power supply than International models Interfaces The Wireless MultiModem has several interfaces: LED function indicating operating status External antenna (via SMA connector) Serial and control link (via 15 pins SUB D) Power supply (via 2.5mm miniature power jack) SIM card holder Parts to be Supplied by Wireless Service Provider Subscriber Identity Module (SIM) configuration chip The SIM contains information specific to your wireless account and its features. Parts to be Supplied by End User mounting screws (screw shaft diameter = .17” max.) antenna (absent from Basic Package only) Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide Chapter 1 – Description & Specifications If the antenna shipped with the bundled version does not meet your application requirements (for size, shape,mounting style, etc.), you may supply an antenna yourself. The antenna used must be of the correct frequency and must be a style appropriate to the application. See the Antenna/RF Specifications section below. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide Chapter 1 – Description & Specifications Antenna/RF Specifications Frequency RX Frequency TX RF Power Stand Impedance VSWR Typical Radiated Gain Frequency RX Frequency TX RF Power Stand Impedance VSWR Typical Radiated Gain GSM 850 869 to 894 MHz 824 to 849 MHz 2W at 12.5% duty cycle 50 ohms <2 0 dBi on azimuth plane GSM 1800 1805 to 1880 MHz 1710 to 1785 MHz 1W at 12.5% duty cycle 50 ohms <2 0 dBi on azimuth plane EGSM 900 925 to 960 MHz 880 to 915 MHz 2W at 12.5% duty cycle GSM 1900 1930 to 1990 MHz 1850 to 1910 MHz 1W at 12.5% duty cycle AT Command Info AT commands for the EDGE wireless modem are published in a separate Reference Guide included on the MultiModem CD and posted on the Multi-Tech web site. IP commands for EDGE modems are also published in a separate Reference Guide included on the MultiModem CD and posted on the Multi-Tech web site. Phone Number for the Wireless Modem • Every wireless modem will have its own unique phone number. • The wireless modem’s phone number may simply be told to the subscriber or be on the SIM or both. Wireless provider implementations may vary. Network Access ##?## what’s apt for EDGE? The network access arrangements to be specified in Windows Dial-Up Networking (of the computer that the wireless modem is serving) will vary according to the type of wireless service used. • For GSM-without-GPRS, a circuit-switched data connection is used. The user can set up DUN to make a conventional V.32 modem connection to any terminating modem at the other end. The phone number specified in DUN can be one supplied by the wireless service provider or another phone number related to a different dialup modem service (e.g., a dialup modem service phone number from any commercial or private dialup network). • For GSM-with-GPRS, a single DUN number is generally used by all of a wireless provider’s subscribers throughout its area of coverage (regional, nationwide, continental, etc.). Rather than being a literal phone directory number, as in conventional DUN, this is a code that gives the modem Internet access. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide Chapter 1 – Description & Specifications Features • EDGE (E-GPRS) Class 10 operation • GPRS Class 12 • Quad-band GSM 850/900/1800/1900 MHz GSM/GPRS • Packet data rates up to 240K bps (coding scheme MCS-9, LLC layer, 4 time slots) • Embedded TCP/IP stack • Circuit-switched data (GSM) up to 9600 K bps transparent and nontransparent • Short Message Services (SMS) • SMA antenna connector and SIM socket • Desktop or panel mounting • GSM Class 1 and Class 2 Group 3 FAX • RS-232 interface supporting DTE speeds to 115.2K • AT command compatible • Carrier approved • Numerous LEDs provide operational status • Voice features include Half rate (HR), Full rate (FR), Enhanced full rate (EFR), and Adaptive multi rate (AMR) as well as hands-free echo cancellation and noise reduction. • Two year warranty • Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide Chapter 1 – Description & Specifications Application Overview Application Types With circuit switched data rates up to 14.4K bps, the MultiModem GRPS Wireless Modem is targeted at applications that periodically need to send or receive data over a wireless network. It is an ideal solution for: Automated machine-to-machine (M2M) Public-Safety/Emergency Services Public Transit Remote Industrial/Medical/Environmental Monitoring Remote Diagnostics Security Systems Telemetry/Remote-Metering Vehicle-Tracking / Fleet Management / AVL Note: The Wireless MultiModem must be mounted with at least 8 inches (20 cm) of clearance from the human body. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide Chapter 1 – Description & Specifications Benefits/Features in Applications Short Development Time. The MultiModem EDGE Wireless Modem can make your device, machine, or system, communication-ready without hardware design changes. It is a complete, ready-to-deploy wireless modem. Because PTCRB and RF approvals have already been secured, regulatory delays will not impede the time-to-market for products that use the EDGE MultiModem. Short Message Services. The MultiModem EDGE Wireless Modem offers SMS features such as text and PDU, point-to-point (MT/MO) and cell broadcast. Industry-standard Modem Commands. The MultiModem EDGE Wireless Modem accepts industry-standard AT-style commands so that the MultiModem can be integrated easily into your existing software application. Industrial Chassis. The MultiModem GRPS Wireless Modem is packaged in a rugged, water resistant, industrial chassis. The chassis has an RS-232 DE-15 Voice/Data interface connector and a permanent screw-type power connector. It also has an SMA antenna connector. The chassis can be side-mounted on a panel or top-mounted on a desktop or other surface. A set of LEDs indicates the modem’s operational status. Packet-Switched Data. The MultiModem EDGE Wireless Modem supports EDGE Class 10 packet-switched cellular data. It links the mobile cellular network to the Internet at speeds up to 240 kbps. Any service that is used over the fixed Internet today – File Transfer Protocol (FTP), web browsing, chat, e-mail, telnet -- is available over the cellular network, as well. The MultiModem EDGE supports PBCCH and coding schemes CS1 to CS4, and is compliant with SMG31bis. Circuit-Switched Data (CSD). The MultiModem EDGE Wireless Modem also supports GSM circuit-switched cellular data connections. Circuit-switched data connections support speeds up to 9600 bps, Class 1 Group 3 fax. CSD cellular wireless connections are ideal for applications that require a quick wireless replacement of an existing point-to-point analog dial-up connection. They integrate seamlessly with your current application requiring little infrastructure change. Internet-Enabled. The MultiModem EDGE Wireless Modem includes an embedded TCP/IP protocol stack to bring Internet connectivity to any device. Using the embedded Internet protocols and the wireless connection to an IP network, it sends and receives data over the Internet. It can also serve a single web page in response to a web browser request. Voice Features. The MultiModem EDGE supports telephony and Dual Tone Multi Frequency (DTMF) functionality. It also allows for emergency calls as well as echo cancellation and noise reduction (option). It supports full rate, enhanced Full Rate and Half Rate (FR/EFR/HR). Comprehensive Service and Support. The MultiTech commitment to service means we provide a two-year product warranty and service that includes technical support, 24-hour web site, and ftp support. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 10 Chapter 1 – Description & Specifications Functions – GSM Modes MODE Standard Interface SMS Data Fax GPRS DESCRIPTION Dual Band Extended GSM 900 MHz Class 4 (2W) and GSM 1800/1900 MHz Class 1 (1W) Serial interface RS232. V.24/V.28 Autobauding function. AT command set based on V.25ter and GSM 07.05 & 07.07 Mobile Originated (MO) and Mobile Terminated (MT) SMS Mode Text & PDU point to point. Cell broadcast in accordance with GSM 07.05. Asynchronous 2400, 4800, 9600, 14400 bps. Mode 3.1 KHz (PSTN) and V110 (ISDN). 2400/4800/7200/9600 bps Fax GSM teleservice 62 in Transparent Mode. Class 2. Group 3 compatible. Class 10. Coding schemes: CS1 to CS4. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 11 Chapter 1 – Description & Specifications Specifications General Specifications Power Requirements Mechanical Dimensions & Weight 5 V to 32VDC; 400mA Average @5V, 1A Peak @ 5V 4.3" w x 2.4" h x 0.94" d; 4.2 oz. (11 cm x 6.1 cm x 2.4 cm; 119 g) Antenna Connection type: SMA jack Serial Connector: 15-pin RS232 SUB D female (DE15S) Pins: RS232 link, audio link, BOOT, RESET Power Connector: 2.5mm miniature power jack (screw-on) SIM Receptacle: standard 3V -30 to +65°C CE Mark, R&TTE EMC: FCC Part 2, 15 Class A, 22, 24, EN 55022 & EN 55024 Safety: cUL, UL 60950, EN 60950 Network: PTCRB Connectors & Fasteners Operating Temperatures Certifications Electrical Characteristics Switching the GSM modem on/off Voltage Range Overvoltage and Undervoltage The device is permanently powered (when connected to the power supply). Voltage range : 5 to 32V DC GND : 0V Correct operation of the Wireless MultiModem in communication mode is not guaranteed if input voltage falls below 5V. Input/output electrical characteristics for external connections Parameters Input Supply Voltage Input peak supply current in comm. mode at Pmax GSM/GPRS 850/900 Typ. 13.2 .4 Input average supply current in comm. mode at Pmax 360 Input average supply current in idle mode 30 32 GSM/GPRS 1800/1900 Typ. Unit 13.2 32 .2 .4 .2 150 75 300 125 70 mA 10 10 30 10 10 mA Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 12 Chapter 1 – Description & Specifications LED Indicators TD. RD. CD. LS. Transmit Data. Receive Data. Carrier Detect. Line Status. TR. Terminal Ready. PWR. Power. Lit when modem is transmitting data. Lit when modem is receiving data. Lit when data connection has been established. Continuous “on” state indicates that the wireless modem is not registered on the network. Flashing state indicates registration on network. Off state. Modem is off (not ready) or in download mode. Commonly called “Data Terminal Ready.” This is a readiness signal from the PC. Indicates presence of DC power when lit. RS232 15-Pin Connector Pinout 10 15 RS 232 Audio Boot Reset PIN 12 11 13 10 15 14 EIA DCD RX TX DTR GND DSR RTS CTS RI MICROPHONE (+) MICROPHONE (-) SPEAKER (+) SPEAKER (-) BOOT RESET 11 CCIT 109 104 103 108.2 107 105 106 125 Designation Data Carrier Direct Receive Data (out) Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator For factory use only. To reset, connect to GND momentarily. Open for normal operation. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 13 Chapter 2 – Installation Chapter 2: Installation Mechanical Mounting To mount the Wireless MultiModem, do the following: 1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the modem. The mounting screw on the connector end of the unit must have a screwhead no thicker than 2 mm. The allowable thickness is limited because the screw must fit beneath the RS232 cable. The allowable thickness of the other screw-head is not limited in this way. Screw Head Clearance = 2 mm Side View For example, one might use two 6-32 self-tapping screws 5/8” in length to mount the unit in a truck to the wall of the cab behind the passenger’s seat. 2. Typically, the unit is mounted against a flat surface into which holes can be drilled. The mounting holes (center-to-center) must be separated by 125mm or 4 -15/16 inches. Screw Separation = 125 mm 15 or 4 16 inches Drill the mounting holes at the desired mounting location (if applicable). Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 14 Chapter 2 – Installation 3. Slide the mounting brackets into the corresponding slots on the backside of the modem chassis. NOTE: Some MultiModem units will be shipped with a single mounting bracket. Slide it through the channel on the MultiModem chassis and secure with screws. 4. Attach the modem with two screws to the mounting surface at the desired location on the equipment. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 15 Chapter 2 – Installation Electrical Installation & Configuration The wireless MultiModem requires the power supply connection to begin operation. It also requires a SIM card (Subscriber Identity Module) to operate on a GSM network. To install the modem, do the following: 1. Using your fingernail or a small wedging tool (e.g., a small screwdriver), pry off the SIM cover. 2. Insert the SIM card into the holder. 3. Verify that the SIM card fits into the holder properly and then replace the cover. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 16 Chapter 2 – Installation 4. Connect a suitable antenna to the SMA connector (see specifications on page 5). Antenna Connector (SMA type) 5. Connect both sides of the serial and control cable (15-pin Sub D connector on the modem side). Serial & Control Connector To Serial Port of PC Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 17 Chapter 2 – Installation 6. Plug the power supply cable into the modem. Fused DC Power Cable C Connect power (AC or DC). In-Line Fuse AC adaptor (Int’l) A Connect antenna. red wire is positive (+) AC adaptor (N. Amer. only) B Connect serial cable between modem & PC. 7a. For two-piece transformer power supply (International). • Connect the AC cord receptacle into the transformer block. • Connect the AC cord plug into the mains power outlet. 7b. For one-piece transformer power supply (North America). • Connect between the MultiModem power receptacle and the mains power outlet. 7c. For optional direct-DC powering. • Connect the direct-DC power supply cable into the DC power source on the vehicle or machine in which you are mounting the modem. Be sure the GND connection is correct. • Connect red wire to + (positive) and black wire to – (negative). Note: Units shipped with either the one-piece or two-piece AC power supply are not suited for installation in hazardous locations. Note: For automotive application: according to the type of application, you can use permanent “+” or keyswitched “+”. Connect the power supply to its source (for example, in a mobile situation, to the vehicle’s DC fuse/terminal block). 8. Activate the power supply. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 18 Chapter 2 – Installation Mobile Phonetools For initial configuration of your wireless device, Multi-Tech offers a Windows® based mobile Phone Tools application. To load mobile Phone Tools, click on the mobile Phone Tools icon on your MultiModem CD and follow the on-screen prompts. Direct Modem Installation To install the Wireless MultiModem directly into the computer's Windows OS so it is independent of the mobile Phonetools program, use the "Add Modem" command or equivalent for your OS. During this installation, you will need to browse to the MultiModem's INF file (using the “Have Disk” option in the installation process). This INF file is in the root directory of the MultiModem CD. Verifying Signal Strength The Wireless MultiModem establishes a call if the signal is sufficiently strong. To verify the signal strength, do the following: 1. Using the HyperTerminal program at the computer to which the Wireless MultiModem is connected, type the AT command AT+CSQ. A value for the received signal strength will be returned. 2. Verify the result with the following chart: Signal Strength Verification Value of signal strength Signal strength (AT+CSQ response) (RSSI) 10 - 31 Sufficient 0-9 Weak or Insufficient 99 Insufficient Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 19 Chapter 2 – Installation Verifying Network Registration In this procedure, you will verify that the Wireless MultiModem has been registered on the wireless network. To do so, you will use the common communications program Hyperterminal. 1. Using the Hyperterminal program at the computer to which the Wireless MultiModem is connected, type the AT command AT+CREG?. A value for the modem’s network registration status will be returned. 2. Verify the result with the following chart: Network Registration Verification Value Network Registration Status 0, 1 Yes 0, 5 Yes (registered roaming) Note: If the modem is not registered, perform the procedure for verifying signal strength to determine the strength of the received signal. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 20 Chapter 2 – Installation Testing the Configuration Description AT Commands Response Returned Comments AT+CPIN =1234 OK PIN Code accepted +CME ERROR : 16 +CME ERROR : 3 Incorrect PIN Code PIN already entered (with +CMEE : 1 mode) modem synchronized on the network synchronization lost, re-synchronization attempt Modem not synchronized on network. No synchronization attempt Enter PIN Code AT + CREG ? Module synchro checking Receiving an incoming call CREG =, 1 CREG = , 2 CREG = , 0 RING ATA Answer the call. OK ATD1234; Initiate a call OK CME ERROR :11 CME ERROR :3 Initiate an emergency call Communication loss Hang up ATD112; OK Don’t forget the “;” at the end for “voice” calls. Communication established PIN Code not entered (with +CMEE : 1 mode) AOC credit (Advice of Charge tells the user how much a call will cost) has been exceeded or a communication is already established. Don’t forget the “;” at the end for “voice” calls. NO CARRIER ATH OK Store the parameters in non-volatile memory AT&W OK The communications program has saved the configuration settings in nonvolatile memory. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 21 Chapter 3 – Troubleshooting Chapter 3: Troubleshooting Troubleshooting Examples Situation A: The modem does not answer through the serial link If the Wireless MultiModem does not answer through the serial link upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions. Solutions for ‘no connection through serial link’ situation If the modem returns … (nothing) Then ask … Action Is the modem powered correctly? Is the serial cable properly connected to the modem and PC sockets? Provide a power supply in the range of 5 to 32Vdc. Connect cable per step 5 of the ”Electrical Installation and Configuration” procedure. Verify cable pinout per”RS232 15-Pin Connector Pinout” table, esp Rx & Tx connections. Verify reception & transmission. In communications program, verify that modem parameters have been set to the values shown here: Data bits = 8 Parity = none Stop Bits = 1 Baud = 115200 bps Close any such application program. Is the communication program properly configured? Is another program interfering with the communication program? Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 22 Chapter 3 – Troubleshooting Situation B: The modem always returns «Error» when trying to issue a communication If the Wireless MultiModem returns a message of error upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions. Solutions for “error” message situations If the modem returns Then ask … Action Error Is the modem registered on the network? Follow “Verifying network registration" procedure to be sure modem is registered on network. Is the modem receiving an incoming call or is it already in communication? End any communication using the ATH command. Does AT+CREG? return 0,1 (registered) or 0,5 (registered roaming)? If not, check for adequate signal strength on network. Use AT+CSQ. Is the selected bearer type supported by the called party? In comm. program, type AT+CMEE=1 to view the extended error codes (see “Error Results Codes" in the AT Command guide). Be sure called party and network support selected bearer type. Be sure that semi-colon (“;”) is typed immediately after the phone number in the AT command. e.g., ATD######; See “Signal Strength Verification” Is the selected bearer type supported by the network? Is the received signal strong enough? Is the antenna properly connected? See “Antenna Specifications” Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 23 Chapter 3 – Troubleshooting Situation C: The modem always returns «No carrier» when trying to issue a communication Solutions for “no carrier” message If the modem returns … Then ask … no carrier (esp. for data communication) Is the selected bearer type supported by the called party? Is the selected bearer type supported by the network? no carrier (esp. for voice communication) Is the received signal strong enough? Is the antenna properly connected? Action Type AT+CEER to view the extended error code (see “Error Results Codes" in the AT Command guide). Be sure that the selected bearer type is supported by the called party. Be sure that the selected bearer type is supported by the network. If no success, try bearer selection type: AT+CBST=0,0,3 Be sure SIM card is available for data/fax calls. Be sure that the semicolon character (“;”) is typed immediately after the phone number in the AT command. E.g., ATD######; type AT+CBST=0,0,3 Configure the SIM card for data/fax calls. See “Signal Strength Verification.” See “Antenna/RF Specifications.” Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 24 Chapter 4 – Safety Chapter 4: Safety Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations and generally in such a way that a separation distance of at least 20 cm (8 inches) is normally maintained between the transmitter’s antenna and the body of the user or nearby persons. The Modem is not designed for or intended to be used in portable applications (within 20 cm. or 8 in. of the body of the user) and such uses are strictly prohibited. It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility of radio frequency, RF, interference. Please follow the safety advice given below carefully. • Switch OFF your Wireless MultiModem when in an aircraft. The use of cellular telephones in an aircraft may endanger the operation of the aircraft, disrupt the cellular network and is illegal. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, or legal action or both. • Switch OFF your Wireless MultiModem when around gasoline or diesel-fuel pumps and before filling your vehicle with fuel. • Switch OFF your Wireless MultiModem in hospitals and any other place where medical equipment may be in use. • Respect restrictions on the use of radio equipment in fuel depots, chemical plants or where blasting operations are in progress. • There may be a hazard associated with the operation of your Wireless MultiModem close to inadequately protected personal medical devices such as hearing aids and pacemakers. Consult the manufacturers of the medical device to determine if it is adequately protected. • Operation of your Wireless MultiModem close to other electronic equipment may also cause interference if the equipment is inadequately protected. Observe any warning signs and manufacturers’ recommendations. Installation Instructions for Hazardous Locations • The modems are open devices intended for installation in an ultimate enclosure suitable for the intended application. • All wiring must be in accordance with wiring methods of Article 501.4B of the National Electrical Code, NFPA 70 or as specified in section 18-152 of the Canadian Electrical Code for installation within Canada and in accordance with the authority having jurisdiction. • “WARNING - EXPLOSION HAZARD - Substitution of Components may Impair Suitability for ClassI Division 2”. • “WARNING - EXPLOSION HAZARD - Do not Disconnect Equipment Unless Power has been switched off or the area is known to be Non - Hazardous”. • “WARNING - EXPLOSION HAZARD - Do not replace the Fuse Unless Power has been switched off or the area is known to be Non - Hazardous”. • “WARNING - Do not install or remove the SIM card Unless Power has been switched off or the area is known to be Non - Hazardous”. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 25 Chapter 4 – Safety Vehicle Safety • Do not use your Wireless MultiModem while driving, unless equipped with a correctly installed vehicle kit allowing ‘Hands-Free’ Operation. • Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes first. • If incorrectly installed in a vehicle, the operation of Wireless MultiModem telephone could interfere with the correct functioning of vehicle electronics. To avoid such problems, be sure that qualified personnel have performed the installation. Verification of the protection of vehicle electronics should be part of the installation. • The use of an alert device to operate a vehicle’s lights or horn on public roads is not permitted. Maintenance of Your Modem Your Wireless MultiModem is the product of advanced engineering, design and craftsmanship and should be treated with care. The suggestions below will help you to enjoy this product for many years. • Do not expose the Wireless MultiModem to any extreme environment where the temperature or humidity is high. • Do not attempt to disassemble the Wireless MultiModem. There are no user serviceable parts inside. • Do not expose the Wireless MultiModem to water, rain or spilt beverages. It is not waterproof. • Do not abuse your Wireless MultiModem by dropping, knocking, or violently shaking it. Rough handling can damage it. • Do not place the Wireless MultiModem alongside computer discs, credit or travel cards, or other magnetic media. The phone may affect the information contained on discs or cards. • The use of accessories not authorized by Multi-Tech or not compliant with Multi-Tech's accessory specifications may invalidate the warranty of the Wireless MultiModem. • In the unlikely event of a fault in the Wireless MultiModem, contact Multi-Tech Tech Support. Your Responsibility This Wireless MultiModem is your responsibility. Please treat it with care respecting all local regulations. It is not a toy. Therefore, keep it in a safe place at all times and out of the reach of children. Try to remember your Unlock and PIN codes. Become familiar with and use the security features to block unauthorized use and theft. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 26 Chapter 5 – Warranty and Repairs Chapter 5: Warranty and Repairs Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions. MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory — transportation prepaid. MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS. Repair Procedures for U.S. and Canadian Customers In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 Attn: Repairs, Serial # ____________ A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in U.S. and Canada. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges. For out of warranty repair charges, go to www.multitech.com/DOCUMENTS/Company/warranty/ Extended two-year overnight replacement service agreements are available for selected products. Please call MTS customer service at (888) 288-5470 or visit our web site at www.multitech.com/PARTNERS/Programs/orc/ for details on rates and coverage’s. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email support@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or usercaused damages are billed on a time-plus-materials basis. Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 27 Chapter 5 – Warranty and Repairs Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at www.multitech.com/PARTNERS/Channels/offices/ In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any International shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements are made in advance. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or usercaused damages are billed on a time-plus-materials basis. Repair Procedures for International Distributors International distributors should contact their MTS International sales representative for information about the repairs for their Multi-Tech product. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or usercaused damages are billed on a time-plus-materials basis. Replacement Parts SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses: Mail: SupplyNet, Inc. 614 Corporate Way Valley Cottage, NY 10989 Phone: 800 826-0279 Fax: 914 267-2420 Email: Internet: info@thesupplynet.com http://www.thesupplynet.com Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 28 Chapter 6 – Reference Information Chapter 6: Reference Information Wireless Modem Reference Information General GSM reference documents: GSM 03.40, GSM 03.45, GSM 04.11,GSM 04.21, GSM 05.08, GSM 07.01, GSM 07.02, GSM 07.05, GSM 07.07. ETSI contact: Service: ETSI Secretariat F-06921 Sophia Antipolis Cedex, France e-mail: secretariat@etsi.fr The AT commands manual is available on the Multi-Tech web site: http://www.multitech.com Disclaimer Wireless MultiModem specifications and manuals are subject to change without notice. MTS assumes no liability for damage incurred directly or indirectly from errors, omissions or discrepancies between the Wireless MultiModem and its manual. Data Cable Diagram, Regular Wireless MultiModem Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 29 Chapter 6 – Reference Information Data Cable Diagram, Wireless MultiModem with Voice Multi-Tech Systems, Inc. MultiModem® EDGE Wireless Modem User Guide 30
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