Multitone Electronics PLC CS100 2.4GHz Cordless Communication System Base Station User Manual User Guide

Multitone Electronics PLC 2.4GHz Cordless Communication System Base Station User Guide

Contents

User Guide

Multitone Electronics plcHead OfficeMultitone HouseShortwood Copse LaneKempshottBasingstokeHampshireRG23 7NLTel: +44 (0) 1256 320292Fax: +44 (0) 1256 462643E-Mail: Info@multitone.comwww.multitone.comUK Sales & Service Office and Customer HelpdeskUnit 33, Geddes HouseKirkton NorthLivingstonWest LothianEH54 6GUTel: 01506 418198Fax: 01506 411711Multiton Elektronik GmbHRosstrasse 1140476 DusseldorfGERMANYPO Box 320760vertrieb@www.multiton.deMultitone Comm.Syst. pty LtdLevel 543-51 Queen StreetMelbourneVictoria 3000AUSTRALIAService & Installation Agents - U.S. & CanadaInstallation and servicing for this equipment, may be obtained from the following companies:-U.S. CanadaTurn-key Technology Inc. (T.T.I.) Multitone Wireless (Canada)2500 Main Street Extension 241 Edgeley Bl. Unit 13Suite 10 ConcordSayreville OntarioNJ 08872 L4K 3Y6Contact: Craig Badrick Contact: Ed HeffernanTel: (732) 553 9100 Tel: (905) 760 9696Fax: (732) 553 9107 Fax: (905) 760 9445E-mail: cbadrick@turn-keytechnologies.com E-mail: EdHeffernan@multitonewireless.comCS100 User Guide - 9261-6888 - Issue 1.4Page 1
Page 2ContentsCS100 System User GuideContentsPage1. CS100 System Overview Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.0 CS100 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61.1 CS100 System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.2 Handset Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81.3 Repeaters / Extended Range . . . . . . . . . . . . . . . . . . . . . . . . . . . 92. Equipment Setup and Configuration Section . . . . . . . . . . . . . . . . . . . 10 2.1 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122.2 Guidelines for Installation of the CS100 Base Station . . . . . . . . . . 132.3 Preparation for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142.4 Wiring up the CS100 Master Base Station . . . . . . . . . . . . . . . . . . 173. Master Handset Configuration Section . . . . . . . . . . . . . . . . . . . . . . . . 213.1 Master Handset Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 223.2 Registering the Master Handset . . . . . . . . . . . . . . . . . . . . . . . . . 233.3 Allocating the Master Handset Extension Number . . . . . . . . . . . . 243.4 Registering Additional Handsets via the Master Handset . . . . . . . 253.5 Deleting Previously Registered Handsets . . . . . . . . . . . . . . . . . . 264. PC Software Configuration Section . . . . . . . . . . . . . . . . . . . . . . . . . . . 274.1 Installing the CCFP Administration Software . . . . . . . . . . . . . . . . 284.2 Configuring the CCFP Software for the first time . . . . . . . . . . . . . 30Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Editing Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32MSF (Message Service Function) . . . . . . . . . . . . . . . . . . . 33MSF Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Registration Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Handset registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36CCFP Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Status Message Level . . . . . . . . . . . . . . . . . . . . . . . . . . . 38File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Technical Appendix Debug . . . . . . . . . . . . . . . . . . . . . . . . 40Impedance Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Page 3ContentsContents (continued)Page5. Repeater and Handset Programming . . . . . . . . . . . . . . . . . . . . . . . . . 425.1 Start up text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425.2 Instructions for Installation and Configuration . . . . . . . . . . . . . . . . 43 Determining location of repeaters . . . . . . . . . . . . . . . . . . . . . . 445.3 Setting up Repeaters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455.4 Powering up and Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465.5 Kirktool Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Communicating with the Kirktool Software . . . . . . . . . . . . . . . 485.6 Registering a Repeater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505.7 Establishing Repeater Jumps . . . . . . . . . . . . . . . . . . . . . . . . . . . 526. Frequently asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 537. CS100 Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558. Technical Specifications Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . 578.1 CS100 System features for all 8 Handset lines . . . . . . . . . . . . . . 578.2 IWU Setup for CCFP Administration Program . . . . . . . . . . . . . . . 58
Page 4System OverviewCS100 System Overview1. CS100 System Overview 1.1 CS100 System Specifications1.2 Handset Options1.3 Repeaters / Extended Range
Page 5System OverviewTechnical Approvals:-This equipment is compliant with the following regulations, according to country of commission:-Europe - Radio & Telecommunications Terminal Directive 1999/5/EC (see accompanying leaflet);United States - FCC Part 15; UL1950Canada - RSS 210; CAN 22-950US/Canada - This device complies with Part 15.247 of the FCC Rules & Regulations andIndustry Canada Standard RSS210. Operation is subject to the following two conditions: (1) thisdevice may not cause harmful interference, and (2) this device must accept any interferencereceived, including interference that may cause undesired operation.Any modifications to this equipment not expressly authorised by Multitone, could void the user’sauthority to operate the equipment.Safety & Product InformationBefore using your equipment, read this User Guide and follow any warnings and instructions.Do not install the equipment near any sources of water, or in damp conditions. Use only thepower adapter provided, or a recommended equivalent and do not overload wall outlets andextension cords, as this can result in fire, or electrical shock. If in doubt, consult your dealer orlocal power company.Do not use the equipment where there is a danger of electrically ignited explosions eg. gas leaks,or petroleum vapour. Do not expose the equipment to direct sunlight for long periods, or exces-sive heat and moisture. Do not attempt to disassemble the equipment. If it has been adverselyexposed to liquid, dropped or damaged, or does not operate as intended, please refer to qualifiedservice personnel. Use only a damp cloth for cleaning. Avoid liquid, or aerosol cleaning agents.US/Canada :- Operation of the equipment in the proximity of microwave appliances or radio/TVequipment, may be subject to interference. NB Unless special provision has been made, this equipment will not operate in the event of apower blackout. Keep a back-up phone for emergencies.Specific Absorption Rate (SAR) InformationThis cordless telephone equipment consists of radio transmitters and receivers. It has beendesigned not to exceed the recommended limits for exposure to radio-frequency (RF) energy, asset by the U.S. Federal Communications Commission and Industry Canada/Health Canada. Themeasured SAR levels from this equipment, is below the recommended safety limit of1mW/sq.cm., for uncontrolled exposure to equipment operating @ 2.4GHz. However, it is recommended that an operational distance of >20cm is maintained between personnel and theequipment, other than for servicing purposes.
Page 6System Overview1. CS100 System OverviewA cordless telephone system with excellent range allows you to make or receive calls even when you are away from your deskCoverage can be extended at any time by simply installing a RepeaterUp to 6 people can make or receive calls at the same timeThe CS100 System is simple to install and configureThe CS100 System is a small business mobile communications solution. Itconnects up to 8 wireless handsets direct to your existing TelephoneSystem, providing your workforce with the ability to communicate fromanywhere within CS100 system Master or repeater radio coverage.By adding Repeaters at strategic locations, coverage can easily beextended to suit your needs. A repeater allows the user to roam over larger areas without losing the call.This feature rich mobile solution means that your staff are no longer tied totheir desks, and can talk to your customers whilst on the move. This willimprove productivity, morale, and customer satisfaction.The CS100 is an OEM branded product that can be used with MultitoneCH70 Handsets. It can also be used with Multitone’s messaging productsP318 & access integrator. The messaging products are designed forconnection to moving contact alarms which can be used to trigger securityalerts, alarms or similar messaging alerts to CH70 handsets. Accessintegrator connects to a LAN, and may be used to message single handsetusers or teams of users. In addition both products have serial ports that canbe connected to fire alarms, or other data inputs (Manufacturing/processing)Contact sales support or www.multitone.com for more details.
Page 7System Overview1.1 CS100 System SpecificationsRange – up to 300mHandsets can be registered via a Master handset – or using a PCSupports up to 8 handsets6 handsets can make or receive calls simultaneouslyMeasurements – 150 x 150mmConnects to the Host PABX by atwisted pair standard telephone cableBase unit can be placed up to 7000 metres from the switchboarddepending on PABX limitsLED lights to indicate operations statusThe CS100 is a single cell System that allows up to 8 wireless handsets to beconnected, covering an area of up to 300 metres from where it is placed. It is anadjunct to a PABX for 8 A/B connections and a RS232 computer programming interface.Up to 6 repeaters can be used with a maximum of 3 of the repeaters ‘daisy chained’to extend the coverage area. As you move outside the range of the base unit,coverage will be handed over to the repeater so that the call doesn’t get dropped.A computer is NOT required to run the CS100 system, although system administration software is supplied and recommended. Handsets can be logged into the system using the ‘Master’ handset, which is configured during installation.Analogue A/B Line FeaturesThe inter working unit creates the interface between 8 analogue lines and the digitallines in the CS100 system. The A/B lines are all galvanically isolated from the rest ofthe System and from each other.Features for all 8 lines:DTMF transmit and Single tone receiveDTMF receive and Single tone transmit (Option)Echo cancellingEcho suppressionPulse generatingRinging detectionLoop breakGalvanic isolation
Page 8System Overview1.2 Handset optionsNote: the handset used in this example is the Multitone CH70. Other handsets arecompatible with the CS100 System, although operating instructions may vary.Multitone cannot give support for 3rd party handsets - for more information seechapter 6.Key features:DECT based technology121 grams145 x 50 x 23 (mm) 10 hours active talk-time90 hours standby65 number telephone memory Silent vibrate alert optionAutomatic call answeringLarge LCD for text messaging with backlit displayCaller ID - between DECT handsetsHeadset jack for ‘Hands-free’ optionGAP/CAP compliantThe CH70 cordless handset is compact, robust and simple to use. Its lightweight and slim design makes this the perfect pocket phone, without compromising on performance or features.The CH70 can be used independently, or together with a standard desk phone.Sharing the same telephone number means that there are no new extensionnumbers to remember, so people will always be able to contact you at the onenumber. You can set either phone to ring (or both!) and transferring a conversationfrom one phone to another is effortless.This phone is purpose built for use in many working situations. For example,someone working in a noisy environment may use the vibrate module to ensure theyknow when a call is incoming; a machine operator may use the hands-free optionwith auto-answer capabilities. An ear defender headset can also be used.A range of accessories is available to support this phone, and increase functionality.These include:HeadsetEar defendersBelt clipHolsterHands free docking station
Page 9System Overview1.3 Repeaters / Extended RangeKey Features:Extend area of Radio coverage easilyand within minutesEliminate areas of poor coverageRange of up to 300 metresProvide external coverage - useful for car parks or other outdoor areas‘Daisy Chain’ up to 3 Repeaters to cover larger areas, such as a warehouse or extended office areaThe CS100 system base unit has a coverage range of up to 300 metres.However, this can be easily extended to suit your needs by adding‘Repeaters’.The range of the base Station and repeater depends upon theworking environment.Repeaters are used to increase the range of coverage over a larger area. If you find the CS100 system base unit coverage does not reach a certainpart of your building, you can simply add a repeater near the outside rangeof the base unit, thus eradicating signal drops and weak areas (Figure 1).The CS100 system can support up to 6 Repeaters, up to 3 of which can be‘daisy chained’ to form a long coverage area – ideal for large warehouses(Figure 2).Each repeater or repeater chain has a maximum of 2 speech channels.Figure 1: 3 repeaters are used to extend Figure 2: 3 repeaters have been chained to extend coverage coverage over a much larger area over a long area, such as an open plan office or warehouse.
Page 10Equipment InstallationEquipment Installation2. Equipment Setup and Configuration2.1 System Components2.2 Guidelines for Installation2.3 Preparation & Installation of the CS100 Base Station2.4 Wiring up the CS100 Master Base Station2.5 Powering up and Testing
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Page 12Equipment Installation2. Equipment Setup and Configuration 2.1 System ComponentsThe following components are supplied with the CS100 Base Stationsystem:1 x CS100 Base Station unit1 x PSU - 3 metre cable1 x Technical user guide (this guide)2 x screws and rawl plugsThe PC Programming cables for the CS100 Base Station and Repeatersare sold separately.A choice of 2 programming cables are available0361-6928 9 way D - RJ450361-6929 25 way D - RJ45Programming software can be down loaded from www.multitone.comYou will require the following tools to complete the installation:Wire cuttersSmall Philips screwdriverDrill & suitable bits
Page 13Equipment Installation2.2 Guidelines for Installation of the CS100 Base StationWhen deciding the location of the CS100 Base Station, consider what areaof your office or work place you need the most coverage. This should alsotake into account the number of people who will be using a handset within agiven area. Try to place the Base Station as centrally as possible to ensuremaximum efficiency, unless external coverage is required.An ac power outlet socket must be available within 3 metres of the fixingpoint of the CS100 Base Station.Keep the Base Station 1.5 metres clear from any electrical equipment suchas computers and fax machines. These devices can cause Electro-MagneticInterference (EMI), weakening the radio signal.The Base Station must be kept in an area where the temperature ismaintained within the limits of 0 - 50ºC. The air must not be damp or humid,and must be free from water spray or a conductive/corrosive atmosphereand out of direct sunlight.In order to get the best signal coverage, place the Base Station as high aspossible, but at least 4” (10 cm) from the ceiling or any metallic surfaces.Also, foil insulated plasterboard or any other similar foil insulation may affectperformance.For information on testing the coverage and signal strength, see section 5.4– ‘Powering up and Testing’.
Page 14Equipment Installation2.3 Preparing for InstallationBefore you begin to install and configure your new CS100 system it isrecommended that you take note of the following points to ensure a smoothinstallation.Radio Coverage Transmission from the CS100 base unit can achieve a coverage radius of300m in clear space. However the distance that will be achieved in yourinstallation depends very much on the location you choose for the Base unitand any repeaters you install. Coverage from a base unit in the wronglocation could be less than 10m. Thick walls, dense concrete, tinted glasswith a high metal content and metal clad buildings, all may attenuate thesignal.If you are concerned that you may have a coverage problem then acoverage survey should be carried out prior to installation. A survey kit canbe rented/purchased from your system supplier or carried out using theCS100 and the master handset.Choosing a location for the CS-100 base unitThe CS100 can be placed up to 7.5km (subject to Host PABX) from the PBX. Mains power should be within 3 metres. The Unit should bePlaced in the geographic centre of the area to be covered unless:(a) The majority of users would be located out of range of the CS100 base unit.†(b) The location is External.(c) The unit would be located in a hostile environment (such as refrigerated room).The Unit should be Located at Least 10cm away from any metal surfaceand the same distance from the ceiling or corners of the room. The morefree space around the unit the better.Choose a location that is free of any obstructions (such as racking or filingcabinets).Avoid locating CS100 in the void area of suspended ceilings.Although a high location is good it may be necessary in the future toconnect a PC to the CS100 for administration or maintenance. In this caselocate within 3 metres of the PC or Laptop position.If an External location is chosen for siting the unit please call your supplierfor further advice before proceeding with the installation.† See Section2.2
Page 15Equipment InstallationChoosing a location for a repeater.It is important that a repeater is located within the good coverage area ofthe base unit. Failure to do so will result in apparent poor reception for anyhandset connecting to the repeater.The Unit should be Located at Least 10cm away from any metal and thesame distance from the ceiling or corners of the room. The more free spacearound the unit the better. Choose a location that is free of any obstructions(such as racking or filing cabinets). Although a high location is good it maybe necessary in the future to connect a PC to the CS100 for administrationor maintenance. Avoid locating Repeater in the void area of suspended ceilings.If an External location is chosen for siting the unit please call your supplierfor further advice before proceeding with the installation.Unpacking your CS100 SystemCheck all equipment for damage, and correct deliveryAssemble all handsets and chargers ready for battery chargingInstallation and ConfigurationCharge all handset batteries Determine the location for the CS100 Base StationRegister the Master handset and all other user handsetsTest CS100 Base Station coverageAssuming coverage is OK install the CS100 Base StationDetermine the location for any RepeatersRegister and configure RepeatersTest coverage handled by RepeatersAssuming coverage is OK install any RepeatersVerify system operation and installation successful
Page 16Equipment Installation* Charging your handset battery packsWhen supplied, your handset battery pack will contain only a low residualcharge. To ensure reliable operation, ensure you fully charge the batterypacks. For the initial charge, allow up to 14 hours to ensure the battery is fullycharged. This process will take approximately 3½ hours (from fully dischargedto fully charged) during normal operation.THIS PRODUCT CONTAINS NI MH BATTERIES. THESE BATTERIES MUSTBE RECYCLED, OR DISPOSED OF PROPERLY. DO NOT DISPOSE OF INFIRE, OR MUNICIPAL WASTE. CHECK WITH LOCAL CODES FORSPECIAL DISPOSAL INSTRUCTIONS.Use only specified batteries in the handset, as other battery types eg Alkalineor Lithium, may lead to hazardous conditions. Do not use non-specifiedcharging devices, as this could damage the batteries. Periodically clean thecharge contacts on both the handset and charger. Exercise care when handling batteries, to avoid shorting contacts with conduc-tive materials such as jewelry, or keys. Do not open or mutilate the batteries,as the electrolyte is corrosive and toxic.Batteries may heat-up slightly during charging. This is normal and notdangerous.(See also handset user guide).
Page 17Equipment Installation2.4 Wiring up the CS100 Base StationTo wire up the CS100 Base Station, remove the front facia by gentlyreleasing the 4 clips on the rear of the unit. At the top of the circuit board,there is a screw keeping the board in place – remove this screw to releasethe board from the case. Follow anti-static precautions while handling thePCB. Now follow these steps:1. Carefully remove the circuit board from the housing2. Cable can be inserted through any of the 4 passages in the base of the housing. Remove the ‘Break out’ tab from the cable passage convenient to your installation3. Insert the cabling through the hole4. Secure the cable using the bracket and screws provided5. Connect the wires into the connector at the bottom of the circuit board
Page 18Equipment InstallationThe connectors are laid out as follows:The connector for the 9V dc is a 6/6 modular plug, whilst the connector forthe RS232 is an 8/8 modular plug. The other connectors are fastconnectors. Release of the internal spring can be achieved by eitherpushing a 0,5 mm or similar small probe into hole 1 or 2 while pushing thestripped wire into hole 3. Check that the wire is secured by pulling the wiregently.
Page 19Equipment Installation2.5 Powering Up and TestingCS100 LED DisplayWhen the CS100 Base Station is receiving a supply of power, the LEDdisplay will give you basic information as to its status.Green Normal operationRed FaultFlashing red Subscription modeTesting Base Station / Repeater Signal CoverageThe radio coverage provided by the CS100 Base Station can be tested byusing one or more handsets which has been registered to the system (See section 3.1 – ‘Registering the Master Handset’). When carrying out this test, the handset must be ‘Off Hook’ in field-testmode. To set the handset to this mode, press “ *99981*” followed by OK.The display will now change to show the following:RPN – The first number is the Base Station / Repeater that the handset is incommunication with. The second number is the current preferred choiceRepeater for handover of a call if the user is moving. These numbers willchange as you move around.Q52 – This is the audio quality indicator. A number between 60 and 64 isacceptable, with 64 being the best. Anything below 60 and the audio qualitymay deteriorate.This should also be checked by setting up a voice connec-tion to check the speech quality.RSSI – This stands for Received Signal Strength Indicator, and is ameasure of the received signal from the Base Station or Repeater. This isused to determine when to ‘Hand Over’ a call. These readings are relativeto each handset, and so variations between handset readouts are normal.RPN: 00 02Q52: 64RSSI: 55 40
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Page 21Master HandsetMaster Handset3. Master Handset Configuration3.1 Configuring the Master Handset3.2 Registering the Master Handset 3.3 Allocating the Master Extension number3.4 Registering additional handsets via the Master Handset3.5 Deleting previously Registered Handsets
Page 22Master Handset3.1 Master Handset ConfigurationNote: Administrative tasks may also be carried out using the SystemAdministration software on any PC or Laptop running Microsoft Windows95, 98 and 2000. This is recommended.Software can be downloaded from www.multitone.comThe Master HandsetWhen the CS100 system powers up, it will automatically go into registrationmode for a period of 15 minutes. During this time, you can register your‘Master’ handset, which will be used for the following administrativefunctions:Allocating master extension numberRegistering additional handsets via Master handsetDeleting previously registered handsetsRegistering a RepeaterEstablishing Repeater jumps (Repeaters in a chain)
Page 23Master Handset3.2 Registering the Master HandsetBefore you begin, make a note of the CS100 identification number, located on theback of the unit (ARI number). During the registration process, the 1st handset youturn on automatically becomes the Master handset, and is configured to channel 00.Follow these steps to complete the registration process: Check the software version(PCS 4I, PCS 4K etc.) before you begin *99982*OK1. Turn the handset ON.2. Press the Menu key.3. Press the Left Arrow key twice.4. The menu will now display ‘Login’. Press the OK key, and the display will change to ‘Select Login’ (Handsets up to PCS 4I).Handsets with PCS 4Kor later go to step 5 subscription create.5. Press the Right Arrow key once, followed by OK(For handsets not previouslyregistered.) Subscription create.6. The display should now read ‘Subscription Search ID’ and it will begin to search for the CS100 ID number. When the handset finds a system, the ID number will appear in the display. If the handset detects more than one system, a black triangle will appear at the bottom of the display. Highlight your serial number by using the Left and Right Arrow keys on the Master handset.ENSURE THAT THE NUMBER YOU SELECT EXACTLY MATCHES THATON YOUR CS100 SYSTEM UNIT, INDICATED AS AN ARI NUMBER!
Page 24Master Handset7. When the correct ID number is highlighted, press the OK key twice on the Master handset to complete the registration process. 3.3 Allocating the Master extension numberTo allocate the Master handset with an extension number, follow these steps:1. Press the Menu key on the Master handset.2. Press the Right Arrow key – the display will read ‘EXT. Service’.3. Press the OK key – the display will read ‘Clip Stack’.4. Press the Left Arrow key twice – the display will read ‘read/Write userdata’5. Press the OK key.6. The Serial Number of the Master handset will appear in the display – press the OK key.7. The handset will now ask for an extension number – simply enter the existing extension number for the extension connected to the first port of the CS100.8. Press the OK key.To complete this process, the Master handset will need to be turned off and thenback on again. The display will show ‘DECT-CH70’. This handset can now be usedto perform all administrative tasks.
Page 25Master Handset3.4 Registering additional handsets via MasterhandsetOnce the Master handset is configured, it can be used to register additionalhandsets to the CS100 System unit. If you want to register an additional handset,the Master handset must “allow” you to do so. Follow these steps to register additional handsets:1. Press the Menu key on the Master handset.2. Press the Right Arrow key.3. The display will read ‘EXT. Service’. Press OK.4. The display will read ‘Clip Stack’. Press the Left Arrow key twice so that ‘Read/Write userdata’ appears on the display.5. Press OK, and the serial number of the Master will appear on the display.6. Using the Right Arrow key, scroll through the list of available positions (channel 01 – 07). If a position is empty, the display will show “______________”.7. Enter the serial number of the handset you wish to add. (The serial number may be found on a label inside the handset beneath the battery. It will begin “00077-xxxx”. When entered, press OK.8. The handset will now ask for an extension number. Simply enter the desired number and press OK (the extension number should be the same as the PBX extension number for the port on the CS100 you have assigned the handset to).9. Press the Left Arrow key to return to the registration menu, and repeat thesesteps to add more handsets.The Master handset has now “allowed” the system to register the new handset.The additional handset must be registered using the same process described insection 3.2
Page 26Master Handset3.5 Deleting previously registered handsetsTo delete a previously registered handset from the CS100 system, follow thesesteps:1. Press the Menu key.2. Press the Right Arrow key to select ‘EXT. Service’ and press OK.3. Press the Left Arrow key until ‘Delete_user_info’ is highlighted and press OK4. Use the Right Arrow key to highlight the serial number of the handset you wish to delete, and then press OK.The handset you selected via the serial number will no longer have access to thesystem, and will not be able to make or receive any calls.
Page 27PC Configuration4. PC Software Configuration4.1 Installing the CCFP Administration Software4.2 Configuring the CCFP Software for the first time Phone BookEditing Phone BookRegistration ScreenCCFP SetupMSFMSF StatusStatus Message LevelFile MenuOptions MenuDebugImpedance SetupPC Configuration
Page 28PC Configuration4. PC ConfigurationThe CS100 System CCFP Administration software is available to downloadfrom our website ‘www.multitone.com’. This is a professional tool forprogramming the CS100 system for best performance. This software maybe updated from time to time.You can use the CCFP Software to input user information, and for configuring the CS100 to match the parameters of your connected PABX. Italso contains diagnostic utilities to help with fault finding andtroubleshooting.The CCFP Software has an extremely useful help file that will explainin more detail some of the options outlined in this user guide. 4.1 Installing the CCFP Administration SoftwareThe latest version of software is Revision 8.3 (Jan 2003)After downloading the CCFP Administration software to a temp directoryUnZip and follow the on screen installation instructions.1. To begin the software installation process, click Next2. Enter your name and company details, and click Next
Page 29PC Configuration3. You can now specify in which directory to install the software. The default is c:\Program Files – to accept this, click Next5. Before the files are copied to your computer, verify the details you have provided. If you are satisfied, click Next. Otherwise, use the Back button to make anychanges4. The installation will add shortcut icons to your start menu. This can be organised to suit your menu structure. Click Next to continue6. The installation is now complete, and the software has been copied to the directory you specified. Click Finish to return to your desktopThe software is now available from the Start menu at:StartProgramCCFP Administration Version X.XCCFP AdministrationNote: The latest version of the software is available from the Multitone web site.
Page 30PC Configuration4.2 Configuring CCFP for the first timeWhen you first load the CCFP Administration software on your computer, itwill automatically attempt to configure the connection settings to the CS100Base station. The following screen will appear as this happens:By default the program looks for a connection on COM1 via a DirectConnection. If these are not the correct settings, you can click on the‘Change Communications Configuration’ button.Using this settings window, you can select between the available COM portson your computer, and also between Direct Connection or ModemConnection.Direct Connection: Connection directly from the CS100 System to the PCDirect connection is limited to 3 metres between the CCFP or 5 metres using a modem driver.Modem Connection: PC remotely accesses the CS100 System via the telephone system.
Page 31PC ConfigurationPhone BookIf you select Modem Connection,you have the option of setting up aPhone book. This is particularlyuseful if you administer severalCS100 Base Stations. The Phone Book will store thename and connection settings ofeach system you enter, allowingyou to quickly select which systemto enter via a drop-down menu.The Phone Book also controls thedial-up connection to the CS100Base Station. Once connected, theCCFP Administration Program willwork the same as it would via aDirect Connection.When you have entered theconnection details, click ‘DialNumber’. When a connection isindicated in the ‘Connection Status’box, click ‘Proceed’.This will complete the connection and bring up the main CCFP administratorscreen.Connection Status
Page 32Editing the Phone BookWithin the CCFP administration program, there is an option under ‘Options /Phone Book’ for editing the Phonebook in the External Services in thehandset.From the CCFP main screen select ‘options’ and ‘phonebook’To add a new entry press the ‘New Entry’ button, or choose the empty lineat the bottom of the list. When all the information has been filled in press the‘Add Entry’ button.To alter a existing entry chose the entry in the list, make the changes andpress the ‘Edit’ entry button, if the entry needs to be deleted press the‘System Overview’ button.Data entry is limited as follows.Name - 10 characters including spacesFirm - 10 characters including spacesPhone Number - 23 characters including spacesWhen the CCFP administration program is closed.PC Configuration
Page 33PC ConfigurationMSF (Message Service Function)The Message Service Function (MSF) screen is used to send textmessages from the PC to handsets. Messages can be sent to a single user,or in larger configurations to a group of users.You can also set the MSF “Alert Type” to alter the way your phone will notifyyou of a call so that it is easily distinguishable from other calls.MSF Screen.Standard messages may be sent from a user create list by selecting themessage and user/s.Select “Send Message” to Transmit.If the “Page Call” box is ticked and a local CS100 extension numberentered the message recipient can call back by going off hook. The numberis dialled automatically.Alert Type.The Alert Type may be selected, this allows the receiver of a message todiscriminate on urgency.
Page 34PC ConfigurationMSF StatusThe MSF Status screen displays information on text messages that are intransit, and that have been received during the current session. The top halfof the window lists messages that have been read by the user, whilst thebottom half displays messages pending.Using this information, you can cancel any message that is yet to be readby a user.
Page 35PC ConfigurationRegistration ScreenThe Registration screen is used to input configuration details of the handsetand the user. The first handset you register – even if it isn’t channel 00 - willbecome the Master handset, giving it local administrative functionality. As well as registering users and handsets, you can also move or deleteusers.1. Enter user data in the bottom row of entry boxes.$ Handset serial number must have a space between 00077-xxx$ A/C number (none by default)$ User name maximum of 10 characters$ Local user number - maximum of 12 characters$ Stand by text (Name, Extension, Job name) maximum 24 Characters$ Presentation text.(this is information sent to another handsetwhen called (Name, Extension, Job name), maximum 32 characters - 3 lines of 12-12-10 characters no text wrap.2. Select ‘Create’ to load the Data.3. To register handsets$ Options$ Preferences$ Tick the box ‘Allow Subscription’.4. Register each handset.Handset data may be edited by selecting the user and ‘edit’. Select ‘edit’ to confirm the changes made.
Page 36PC AdministrationHandset RegistrationTo register the handsets on to the CS100 , registration must be ‘allowed’.1. Select options-preferences2. Select ‘allow subscription’ and ‘ok’ then ‘close’Handsets may now be registered.1. Menu.2. Left arrow twice3. Menu Login - OK4. Menu Select Login - OK5. Select Login System 1 - 4 on handset PIE up to 4IIf the ‘Login’ slot has been used the ARI number of the system will bedisplayed, you can check the s/w version by *99982* OK.CH70 PIE 4K or Later. Go to step 7 if this is the first time the handset has been registered.6. Select - OK. The Handset will beep.7. Left arrow twice to ‘subscription create’ - OK8. Select - OK. and ‘Create system 1 - 4’. AC____ will be displayed, usearrow keys to select the same registration slot as the login. (Login 1 = System AC1).9. Press - OK to register the handset after a short period of time thehandset should beep once. If the handset beeps several times and themessage “subscription failed” is displayed go back to the start of the handset registration and begin again.Registration failure checks:$ Registration Not enabled$ Wrong slot selected (AC1 = Login1)$ Handset ID incorrect or not entered into system.$ AC Number required.
Page 37PC AdministrationCCFP SetupThe CCFP Setup screen is used for configuring IWU parameters to matchthe parameters of the connected PABX. CCFP Setup should only be reconfigured by users who have attendeda Multitone CS100 Administration training course. Please contact yourdistributor for details.
Page 38PC AdministrationStatus Message LevelUsing the CCFP AdministrationProgram, you can track handsetstatus and call information. This canbe useful for system testing andverification.This information is optional, and youcan configure how much informationis displayed via the Status MessageLevel button in the top menu.Level 0: No Status Messages are returnedLevel 1: Subscription Request is shownLevel 2: Subscription Request and HS (handset) Connection is shownLevel 3: Subscription Request , HS Connection and RFP / IWU Status is shownWhen you set this option to level 1 – 3, the Status Message tab appears inthe CCFP Program. (Note – this option will not appear if you set StatusMessage Level to 0).The Status Message screen provides an overview of the activities that arecurrently being performed by the CS100 System. Using the ‘Seek’ function, you can search for specific types of events.When the CCFP Administration Program is closed the status level is set toLevel 0 automatically. This is done to prevent to many messages “flooding”the CCFP. If the status messages are needed you have to set the[Write Status Level] manually. In order to optimise data-transfer from theCCFP to the PC and vice versa this setting should optimally be set to zero.
Page 39PC AdministrationMenu: FileOpen: A previously saved configurationcan be restored onto the CS100 SystemSave / Save As: Existing User and IWU configurations can be saved and backedupExit: Exits the programNote: Opening a new file – even if it is the same file as is alreadyloaded onto the system – will de-subscribe all handsets. This will alsoreconfigure a new Master handset.Menu: OptionsThe Options Menu contains commands for viewing system information,backup/restore of CCFP data and commandsfor debug purposes.PreferencesThe Preferences option contains advancedsettings and configuration information.Advanced Options: Allow SubscriptionIWU Card settingsClear / Restart the systemEnter or change passwordPC/CCFP Versions:ARI (Serial) InformationFlash Program part numberFlash Program edition
Page 40PC AdministrationDiagnostic:Select between available diagnostic modesDebug:View PP PCSThe Debug screen lists the followinginformation about each handsetconnected to the system:IWU NumberChannel usedHandset Part NumberPCSNumber of calls performedNumber of ‘Busy’ situationsNumber of calls per handsetLoad Menu in PPIt is possible to load (FLASH) menusin the PP through the air. Please consult with your vendorbefore considering this!The Debug screen gives an overview ofthe type of handsets connected to theCS100 System. The type of handset isdisplayed as a Part Number.Technical AppendixThe Technical section should only be used by trained personnelRFP Diagnostic shows the current system status
Page 41PC AdministrationImpedance SetupThe line impedance to the PABX is adjustedusing the Impedance Setup option.The default line impedance settings is Complex(Low).Click to view current statusAdditional setting – Real (High 600ohm)Each channel can beadjusted separatelyTechnical Appendix
Page 425. Repeater and Handset ProgrammingSoftware for programming repeaters and handsets can be downloaded from www.multitone.com . The following features can be programmed.5.1 Startup text5.2 Instructions for Installation and Configuration of a Repeater5.3 Setting up Repeaters 5.4 Determining Where to Locate a Repeater5.5 Registering a Repeater5.6 Establishing Repeater Jumps5.1 Start-up textProgramming the handset start up text requires the Kirktool software and aCH70-DS Docking station.The Start-up text can be written in 3 lines of the display. As soon as the box3040 PP is marked, the option of writing the text in 3 lines will appear.The current version of software revision 4.6 has a number of features.$ Volume adjustment for PPI Handset - DO NOT USE.$ Start up text - used to enter start up text on CH70 Handsets.$ Repeater - used to program repeaters on CS600 and CS100.$ Communications - used to set the com port for programming.$ Download - used for loading alternative languages.$ Gain Control - used for setting handset volume.Repeaters
Page 43Repeaters5.2 Instructions for installation and configuration of a Multitone RepeaterRepeater Installation The following tools and software are required for the programming ofrepeaters on the CS100Drill, Drill Bits, Rawlplugs and ScrewsRepeater Programming Kit - Part No. CS600 - PRG - KitThis includes a programming cable and special two way adaptor.Software must be downloaded from the Multitone web-sitewww.multitone.comMounting the repeaterLocationThe repeater must be located within 3 metres of an ac mains outletsocket. The socket should be marked “DO NOT TURN OFF”PowerThe repeater must be located away from any structure or object that couldreduce or obstruct the radio transmissions. It is critical that the repeater is tested in its preferred location before final fixing takes place.Final Fixing1. Pull the wire from the power supply, through the wall holder and then mount the wall holder on the wall. 2. Connect the wire to the plug on the back of the WRFP and ‘click’ the WRFP onto the wall holder.If you need to remove the repeater, please separate it from the wall holderwith a gentle push of a screwdriver.For further information and technical support please contact MultitoneElectronics website www.multitone.com
Page 44RepeatersProgramming the CS100 RepeaterWe recommend you use the following instructions for programming therepeater.Identify the preferred location for the repeater by measuring the received signal strength walking away from the base station using the feature code*99981*. The display will show RPN:xx which is the base station,Q52:64 which is the radio data and RSSI:xx which is the signal strength.We recommend that a call is set up between two handsets and that one person walks away from the base station observing the displayand continuing a conversation. Move to the location where the repeater isrequired checking that the Q52 reading remains at 64 and that the speechquality remains good. If at any time either of these factors change, youhave reached the maximum recommended distance from the base station to where the repeater may be located.Repeat this process for any additional repeaters, ensuring that the testhandset is using the base station or the repeater for its communications.This is critical if repeaters are to be placed in a chain as the signalmeasurement and speech quality MUST be checked from the repeater.Section 5.3 provides detail instructions.Handset feature codes*99981* OK Signal strength*99982* OK Software version*99985* OK Battery status*99989* OK 4 Channel coverage test
Page 195.3 Setting up RepeatersFor the moment, it is recommended that you skip this section until theMaster Handset has been registered. You can then use that handset to testthe coverage and range of the CS100 Base Station, and use the results todetermine where your Repeaters should be located.If you have weak spots within your office or work place, you can set up aseries of Repeaters to extend the coverage. It is important to place theseRepeaters in their optimum position so that the coverage area is increasedas much as possible.For information on testing the coverage and signal strength, see section 5‘Powering up and Testing’. Once you have determined where your weakareas are, set up the Repeater and configure it using the instructions foundin Chapter 5. Finally, test the area again and ensure coverage is now sufficient.Repeaters can only be set up using a PC – NOT through the Masterhandset.BaseStation coverage areaArea covered by RepeatersEquipment Installation
Page 46Text Here5.4 Determining where to locate a RepeaterBecause of the unlimited variations in working environments, determiningwhere to place a Repeater can never be exact. Signal strength depends onmany outside influences, and so the best method of finding your ideallocation for a Repeater is by using the signal coverage test.Once the CS100 Base Station is operational, and the handsets have beenregistered, use the signal coverage test to find where your weak areas are.Set up a handset in Field Test mode (*99981* and then enter) and slowlywalk away from the Base Station, keeping an eye on the Q52 readout. As you get further away from the Base Station, this number will decrease invalue. When the Q52 readout falls below 60, mark the area as a weak spot.Once you have marked out all the potential weak spots within the area youneed to cover, you can then decide the best location of a Repeater to gainmaximum range.A voice call between two handsets is strongly recommended to ensure thatthe call quality is constant. In some environments it is possible for theQ52=64 but for speech quality to be poor.
5.5 Kirktool Software InstallationIf you have added any repeaters to your configuration to extend the area ofcoverage, you will need to register these using a PC before they can handlecall coverage. The software is supplied when you purchase an additionalRepeater, and is called Kirktool.This can be downloaded from the Multitone website.This software isfrequently updated and may not be the same as shown in this guide.The latest Version of this software is rev4.5To install Kirktool, follow these steps, insert the Disk and double click theicon labelled ‘setup.exe’. Then follow these steps:1. Click Next to begin the installation3. Enter the path for the installation files to be installed to, and then click Next2. Enter your name and company details, and click Next4. Click Next to create a new shortcut in your Start menuPage 47Repeaters
Page 48Repeaters5. Verify your installation settings, and click Next to begin copying files6. Installation is now complete – click FinishCommunicating with the Kirktool Software Before you begin, ensure the Repeater is connected to the computer, andthat the power is connected.When the Kirktool software has been installed to the computer, you can loadit from your Start menu by clicking:StartProgramsKirktoolKirktool
Page 49RepeatersBy default, the Repeater will not be detected by the Kirktool software,indicated by ‘Nothing Connected’ in the Status Message box. To allow thesoftware to detect the Repeater, you need to set the communicationmethod in the ‘Communication’ tab at the top.Select the COM port you have attached the Repeater to (Usually COM1 orCOM2) and then click ‘Set Comport’. The Status Box should now indicatethat the Repeater is connected, and you are ready to configure theRepeater.
Page 50Repeaters5.6 Registering a RepeaterSelect the Repeater tab to the left of Communications, and click the‘Residential Base’ button to switch to CS100 mode. The following screenwill be displayed:Read from Repeater Reads the current configuration settings directly from the RepeaterWrite to Repeater Writes the configuration settings you have entered to the repeater. Your settings will automatically be checked to make sure they are validNew Clears all configuration settings in the softwareCCFP repeater base Switches mode between Residential and CCFPRepeater mode - Select Residential (CS100)Residential base The residential base number (from the label on the (DECT-z 500) rear side of the Base, for example 000046400266). (CS100) The initial 4 zero’s are not required in the number, so you can simply enter 46400266Base to synchronise The number of the residential base, which the on repeater must synchronise on. The number must bebetween 01 and 07
Page 51RepeatersRepeater number This is the number to assign to the repeater. The assigned number of the repeater must be between 02 and 07Example:CS100 Base Station 0000(46423641)Base to synchronise on 01Repeater Number 02When the Base station number, Synchronisation numbers and Repeaternumber are entered “Write to repeater”.The entry box background will change from yellow to whiteTo check the data has been written to the repeater.Select “New” to clear dataSelect “Read from Repeater”to check that it has been written correctlyDisconnect the programming cable from the repeater and wait at least 20seconds before plugging in the power lead.Check the repeater is on lineRed LED is flashing.*99981* OK - Base Stations are shown - RPN - 01, 02Press and hold <to clear the screen.
Page 52Questions5.7 Establishing Repeater jumps If you have a particularly large area you need to cover that extends beyondthe range of the CS100 System AND 1 Repeater, you can create a signal‘Chain’ by adding an extra repeater. For example:An extended ‘Repeater Chain’ allows for coverage far beyond therange of a single CS100 System, ensuring whatever the layout ofyour facilities space, the CS100 System can adapt to suit your needs.To configure a Repeater Chain, use the Kirktool software to synchronise therepeater to an existing Repeater base number.
Page 53Questions6.0 Frequently Asked QuestionsWhat is DECT?DECT is the acronym used for Digitally Enhanced Cordless Telephony orTelecommunications a global open specification offering speech quality equal to thatfound on a fixed line. Conversations are fully secure thanks to the speech channelencryption.During the registration process, why does the Master handset detectmore than one ID number?This will happen when the handset detects another DECT system within its transmission range which is in subscription mode. Subscription will only be allowedto the CS100 system whose ID number is on the base of the unit. This does notbreach any safety or security issues. If I have added Repeaters to my configuration, can I also add morehandsets?The function of a Repeater is to extend the area of coverage for your existinghandsets. If does not add to the capacity of the existing configuration (i.e. morechannels). I have recently installed a Repeater in my facility, but I cannot registerit with the CS100 System.When you register a Repeater to the system, it must be situated within the coveragearea of the CS100 Base Station.Why can fewer people make or receive calls in the coverage area of aRepeater or Repeater Chain than within the coverage area of theCS100 Base Station?A Repeater is not designed to increase the capacity of the coverage area, meaningthat the CS100 System including Repeaters still has a maximum of 6 simultaneoustraffic channels. However, only the CS100 Base Station itself can provide service toall these channels within its range. A Repeater ‘borrows’ 2 channels for its extendedcoverage area, meaning that if you are only within range of the Repeater and not theCS100 Base Station, you will only have access to the 2 traffic channels as illustratedbelow:
Page 54QuestionsCan the CS100 system be connected to a public or private network?This equipment is NOT intended to connect to a public or private network. It is onlyintended for closed connection to TNV2 circuits. This is a line supplied by a PBXand not exposed to over voltage such as may be induced on a PSTN line.What happens when all 6 speech channels are in use?Each handset uses 1 channel when making a call – either internally or externally.When 6 handsets are engaged in a call, the system sends out a busy signal. On theMultitone CH70 handset this is indicated by a flashing antenna icon, displayed in thebottom left of the screen.Will my call get dropped if I walk to an area that is covered by aRepeater that is already in full use?No. If during a telephone conversation you move to an area where coverage is notattainable, either because the system is full (all the lines are in use) or because youare simply coming to the end of the broadcast range, you will hear a Signal Warningbeep. This ensures that you do not lose a call whilst on the move.Why do Multitone not support the use of 3rd party handsets?Multitone is continually striving to give our customers cordless systems that are bothreliable and cost effective. We are constantly evaluating new handsets as they comeon the market as we are conscious that there are a lot of low cost ‘Home base’products available which have a lower price than system handsets.These handsets are designed for use with a single home base station with norequirement for handover, in some handsets the handover functionality in theembedded software has not been written, as it is not required. These units areproduced in volume where the overriding factor in the design and build process iscost. In their own environment, ‘the home’ or small office, they work exceedingly welland are extremely good value for money.However when used on a multi-cell system such as would be installed on a largersite requiring a number of base stations this lack of ‘handover’ functionality causesproblems not only with the handset concerned but also with the system itself. Afterexhaustive tests at some of our sites using these low cost handsets it was discovered that these handsets generate a high overhead of radio traffic because ofthe number of additional radio cells that they can see in the Over Air Interface (OAI).This causes an inefficient use of the OAI and causes lost or dropped calls resultingin a poor system performance.Multitone do not recommend nor support these low cost handsets and will thereforecharge a supplement on existing contracts or callouts on sites which are found to beusing these ‘Home’ products.
Page 55CS100 Messaging7.0 CS100 Messaging - P318 & Access Integrator-KIt is possible to increase even further the usefulness of a cordless environment by integrating fire alarms, burglar alarms, nurse call systems,messaging software, paging systems and simple switches (such as pressurepads, door bells etc.) with the CS100.This can be achieved with the addition of Multitone Electronics' P318 orAccess Integrator-K messaging interface.The P318 has serial ports that can be configured to take direct data fromTAP, ESPA and a range of other protocols. It also has 32 Voltage freecontacts which can be configured as normally open or closed. The P318 willalso allow the CH70 handset to activate these switches remotely by enteringa code.Activation of contacts can be programmed to send a message to a handsetor team of handsets.Examples of uses for Voltage free contacts:Notify users of door bell pushAlert users to the customer presence via a pressure pad.Pump or refrigeration alarmsSwitch lights on or off via the handsetPanic buttons.Access Integrator provides 16 Voltage free contacts connected to a LAN andhas an Internet browser interface for easy to use system administration.Any PC with user rights can send messages to a single handset or team ofusers, Access Integrator-K has two serial ports, one for connection to aMultitone CS100 or CS600 (Kirk system 1500 or 500) and a second serialport for TAP, MEP or ESPA input.For further information visit the multitone web site www.multitone.comor contact your account manager.
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Page 57Technical Specs8.0 Technical Specifications8.1 CS100 System features for all 8 DECT linesDTMF transmit: All 16 (0-9, A, B, C, D, *, #)Duration 80, 90, 100 msDTMF receive: All 16 (0-9, A, B, C, D, *, #)1.5% + 5HzDynamic –4 - -28dBTone duration > 50ms (option)Pause duration > 40msTwist < 6dBSingle tone receive: 300 – 2000 HzSingle tone send: Pulse send:300 – 4000 Hz (option)Frequency (10 Hz) make/break:40ms/60ms or 34ms/66msRinging receiver: Duration > 200ms20 – 120V13Hz – 60HzEcho cancelling: Overall echo reduction – 34dBCanceller: > 24 dBSuppressor: 12 dBLoop break: 100ms / 290ms / 630ms
Page 58Technical Specs8.2 IWU Setup for CCFP Administration ProgramRecall mode Dial modeLoop Break DTMFPulseRecall timing DTMF timing active = pauseLoop Break: 70ms 70ms 150ms100ms 80ms 200ms290ms 90ms 250ms630ms 100ms 2500msPulse timing 10Hz Dial tone detect pauseMake / break: 40ms / 60ms 1 sec 4 sec34ms / 66ms 2 sec 6 sec3 sec 8 secRing freq. Dial tone filter13 – 60Hz 315 – 545Hz20 – 60Hz 385 – 465Hz20 – 30Hz 345 – 505Hz265 – 600HzSuppressorOfficeLight noiseHeavy noise All have the option of either 9 or 12dBExtreme noiseOFF

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