MySugr Logbook User Manual


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mySugr Logbook User Manual
Version: 3.51_iOS - 2018-11-14

1 Indications for Use
1.1 Intended Use
The mySugr Logbook is used to support the treatment of
diabetes through daily diabetes-related data management and
aims to support the optimization of therapy. You can manually
create log entries which include information about your insulin
therapy, current and target blood glucose levels, carbohydrate
intake and details of your activities. Additionally, you can
synchronize other therapy devices such as blood glucose
meters to mitigate errors caused by manually entering values
and to better your confidence in usage.
The mySugr Logbook supports the optimization of therapy in
two ways:
1) Monitoring: Through monitoring your parameters in dayto-day life, you are helped to make better informed
therapy decisions. You can also generate data reports for
discussion of therapy data with your health care
2) Therapy Compliance: The mySugr Logbook provides you
with motivational triggers, feedback on your current
therapy status and gives you rewards for staying motivated
to stick to your therapy, and therefore increasing therapy

1.2 Who is the mySugr Logbook for?
The mySugr Logbook has been tailor-made for people:
diagnosed with diabetes
aged 18 years and above
under guidance of a doctor or other healthcare professional
who are physically and mentally able to independently
manage their diabetes therapy
able to proficiently use a smartphone

1.3 What devices does the mySugr Logbook work on?
The mySugr Logbook can be used on any iOS device with iOS
10.3 or higher. It is also available on most Android
smartphones with Android 5.0 or higher. The mySugr Logbook
should not be used on rooted devices or on smartphones that
have a jailbreak installed.

1.4 Environment for Use
As a mobile application, the mySugr Logbook can be used in
any environment where there is an internet connection and
where mobile phone use is permitted.


2 Contraindications
None known

3 Warnings
3.1 Medical Advice
The mySugr Logbook is a registered medical device and is used
to support the treatment of diabetes, but cannot replace a
visit to your doctor/diabetes care team. You still require
professional and regular review of your long-term blood
glucose values (HbA1c) and must continue to independently
manage your blood sugar levels.

3.2 Recommended Updates
To ensure safe and optimized running of the mySugr Logbook,
it is recommended that you install software updates as soon as
they are available. The Web version of the Logbook
automatically uses the latest released version.

4 Key Features
4.1 Summary
mySugr wants to make your daily diabetes management easier
and optimize your overall diabetes therapy but this is only
possible if you take an active and intense role in your care,
specifically around entering information into the app. In order
to keep you motivated and interested, we've added some fun
elements into the mySugr Logbook. It’s important to enter as
much information as possible and to be completely honest
with yourself. This is the only way to benefit from recording
your information. Entering false or corrupted data does not
help you.
mySugr Logbook key features:
Lightning quick data entry
Personalized logging screen
Detailed analysis of your day
Handy photo functions (multiple pics per entry)
Exciting challenges
Multiple report formats (PDF, CSV, Excel)
Clear graphs
Practical glucose reminders
Social sharing
Apple Health Integration
Secure data backup
Fast multi-device sync
Accu-Chek Aviva/Performa Connect/Guide/Instant/Mobile
Beurer GL 50 evo Integration (Germany & Italy Only)
Ascensia Contour Next One Integration (where available)


4.2 Key Features
Quick and easy data entry.

Smart search.

Neat and clear graphs.

Handy photo function (multiple pics per entry).

Exciting challenges.

Multiple report formats PDF, CSV, Excel (PDF and Excel only
in mySugr Pro).

Smile-inducing feedback.


Practical glucose reminders.

Social sharing functions.

Fast multi device sync (mySugr Pro).

5 Getting started
5.1 Installation
iOS: Open the App Store on your iOS device and search for
“mySugr”. Click on the icon to see the details, then press
“Get” and then “Install” to start the installation process. You
may be asked for your App Store password; once entered, the
mySugr Logbook will begin to download and install.
Android: Open the Play Store on your Android device and
search for “mySugr”. Click on the icon to see the details, then
press “Install” to start the installation process. You will be
asked to accept the download conditions by Google. After
that, the mySugr Logbook will begin to download and install.

To use the mySugr Logbook you have to create an account.
This is necessary in order to export your data later.


5.2 Home
The two most commonly used features are the Magnifying
Glass, used to search for entries (mySugr Pro), and the Plus
Sign, used to make a new entry.

Below the graph you'll see statistics for the current day:
Average blood glucose
Blood glucose deviation
Hypos and hypers
Below this you can find fields with information about units of
insulin, carbohydrates, and more. These fields are arranged
according to their order on the new entry screen.

Under the graph you can see tiles that contain the following
information for specific days:
blood glucose average
blood glucose deviation
number of hypers and hypos
insulin ratio
bolus or mealtime insulin taken
amount of carbohydrates eaten
duration of activity
blood pressure


5.3 Explanation of terms, icons and colors
1) Tapping on the Magnifying Glass icon on your dashboard
allows you to search for entries, tags, locations, etc.
2) Tapping on the Plus Sign allows you to add an entry.

The colors of the elements on the dashboard (3) and the
monster (2) actively react to your glucose levels of the
current day. The color of the graph adapts to the time of day

Each tag in the new entry screen describes a situation,
scenario, some context, a mood, or an emotion. There is a text
description of each tag directly below each icon.

The colors used in variable areas of the mySugr Logbook are as
described above, based on target ranges provided by the user
in the settings screen.
Red: Blood glucose not in target range
Green: Blood glucose in target range
Orange: Blood glucose is not great but ok

Within the Logbook you see a variety of tiles. There are five
different shapes representing five categories.
1) Blood glucose, weight, HbA1c, Ketone


1) Blood glucose, weight, HbA1c, Ketone
2) Insulin
3) Pills
4) Food
5) Activity

5.4 Profile
Use the side menu to access Profile & Settings.

This is where you make the app your own. mySugr needs to
know some details about your diabetes management in order
to function properly. A nice feature is that you have all your
diabetes related info in one place!

In the first section, change your personal details and basic
therapy information. If you need to change your email address
in the future, this is where it happens. You can also change
your password or log out. Last but not least, you can give your
diabetes monster a name. Go ahead, be creative!

Use the "Membership" section to upgrade from the Basic to
paid memberships with more features. After upgrading, this is
where you manage your membership.


The "Checking blood sugar" screen lets you specify how you
measure. You can select your meter or sensor. If you can't find
your specific device, just leave it blank for now – but please let
us know so we can add it to the list.

Use the "Insulin therapy" screen to configure everything
related to meds. If you take any oral medications (pills), you
can enter the names of them here so they are available to
select when creating a new entry. If you use an insulin pump,
you can enter your basal rates. The total basal insulin for the
24-hour period is shown in the upper right hand corner. The
basal rate is visible in the logbook graph, although you can hide
it if you want.

On the "Food" screen you’ll find everything related to carbs.
Change your carbs unit to fit your way of counting. If you
want, you can set a body weight goal. When you log body
weight later, the app will color values appropriately to remind
you of your goals.

On the "Other settings" screen, flip the appropriate switches
to decide if you want monster sounds on or off, and if you
want to receive a weekly email report and/or newsletter.


6 Entries
6.1 Add an entry
Open the mySugr Logbook.

Tap on the plus sign.

Change date, time and location if needed.

Take a picture of your food.

Enter blood glucose, carbs, nutrition, insulin details, pills,
activity, weight, HbA1c, ketones and notes.


Select tags.

Tap on the reminder icon to get reminder menu. Move the
slider to the desired time.

Save entry.

You did it!

6.2 Edit an entry
Tap on the entry you‘d like to edit or slide to the right and
click edit.


Edit entry.

Tap the green check to save the changes or tap the "x“ to
cancel and go back.

6.3 Delete an entry
Tap on the entry you would like to delete or swipe to the right
to delete the entry.

Delete entry.

6.4 Search an entry
Tap on the magnifying glass.

Use filter to retreive appropriate search results.


6.5 Logbook
Scroll up and down on your entries or tap and drag the graph
left and right to navigate.

Add or search entries by tapping the appropriate icon.

7 Earn points
You get points for each action you take to care for yourself,
and the goal is to fill the bar with points each and every day.

How many points do I get?
1 Point: Tags, more pics, pills, notes, meal tags
2 Points: blood glucose, meal entry, location, bolus (pump) /
insulin short acting (pen/syringe), description of meal, temp
basal (pump) / insulin long acting (pen/syringe), blood
pressure, weight, ketones
3 Points: first pic, activity, activity description, HbA1c

Get 50 points per day and tame your monster!


8 Estimated HbA1c
The top right of the graph displays your estimated HbA1c –
assuming you’ve logged enough blood glucose values (more
on that, next). Note: this value is only an estimate and is based
on your logged blood glucose levels. This result can deviate
from laboratory results.
HbA1c - what's behind this important test

In order to calculate an estimated HbA1c, the mySugr Logbook
needs an average of 3 blood glucose values per day for a
minimum period of 7 days. Enter more values for a more
accurate estimate.

The maximum calculation period is 90 days.

9 Coaching
You can find Coaching in the side-menu (in countries where
this service is available).

Tap to collapse or expand messages. You can view and send 13

Tap to collapse or expand messages. You can view and send
messages here.

Badges indicate unread messages.

10 Challenges
Challenges are found via the side menu.

Challenges are usually oriented towards achieving goals
related to better overall health or diabetes management, such
as checking your blood sugar more often or getting more

11 Import data
11.1 Hardware
Please be sure that your meter is properly connected to your
smartphone. Go to the Bluetooth settings on your
smartphone, turn on your meter, and wait until the two
devices have connected. If you are using the Beurer GL50 Evo
please go into the meter memory to activate Bluetooth.

Select "Connections" from the menu.


Select "Connections" from the menu.

Select your device from the list.

Click "Enable" and follow the instructions displayed in the
mySugr Logbook.

Following the successful activation of your meter, your blood
glucose values are automatically synchronized with the
mySugr Logbook. This synchronization happens every time
you connect the device to your smartphone with the mySugr
Logbook open.
ATTENTION: The blood glucose units of measurement (mg/dL
or mmol/L) must be identical in the blood glucose meter and
in the settings of the mySugr Logbook otherwise data
synchronization is not possible. If the settings do not match
they must be adjusted in the mySugr Logbook to perform data
synchronization from the device.

When duplicates are detected (for example, a reading in the
meter memory that was also manually entered into the
mySugr Logbook) they are automatically merged.

Extremely high or low values are marked as such: Values below
20 mg/dL are displayed as Lo, values above 600 mg/dL are
displayed as Hi. The same goes for the equivalent values in



After all data has been imported you can perform a live
measurement. Go to the dashboard in the mySugr Logbook
and then insert a test strip into your meter.

When prompted by your meter, apply a sample of blood to the
test strip and wait for the result, just like you normally would.
The value is transferred into the mySugr Logbook along with
the current date and time. You can also add additional
information to the entry if desired.
ATTENTION: Blood glucose values imported from the iBGStar
/ BGStar can not be changed or deleted!

11.2 Import CGM Data
11.2.1 Import CGM Data via CSV or TXT into mySugr
Using a computer, login to your mySugr account at and find “Importer” in the side menu. Drag
the .csv file from your CGM program into the upload area. The
mySugr monsters will crunch the data and load it into your
account. It should only take a moment or two. Once it’s
complete, start the mySugr Logbook on your smartphone.
Your CGM data will appear in the graph as soon as the
synchronization is finished.

11.2.2 Import CGM via Apple Health (iOS only)
Make sure that Apple Health is enabled in the mySugr
Logbook settings and make sure that sharing for blood glucose
is enabled in the Apple Health settings. Open the mySugr
Logbook and the CGM data will appear in the graph.
*Note for Dexcom: The Health app will display the Sharer’s
glucose information with a three-hour delay. It will not display
real time glucose information.


11.2.3 Import of Freestyle Libre data (Android only)
In the side-menu you find "other data sources". This gives you
a list of possible sources of data to fill your Logbook. Choose
"Abbott Freestyle Libre" and log in with your LibreView userdata. Confirm that you want to share your data with mySugr.

11.2.4 Hide CGM Data
Double tap on the graph to open an overlay control panel
where you can enable or disable visibility of CGM data in your

12 Export data
Select “Reports” from the side menu.

Change file format and period if needed (mySugr Pro) and tap
“Export”. Once on your screen, tap the button in the upper
right (lower left since iOS 10) to access the options for
sending and saving.

13 Apple Health/Google Fit
You can activate Apple Health in the side-menu under
'Connections'. Google Fit can be activated in the side-menu
With Apple Health you can share data between mySugr and
other health apps.

14 Analysis
Swipe the daily overview to the left to get to analysis mode.


You'll get to the overview of the last 7 days. Swipe to the left
again and enter the 14-day overview.

The dots show you where you are in time. Swipe left again and
you'll get to your monthly overview. Here, you'll even be able
to see your quarterly overview!

Scroll down to see the graphs displaying past data!

The blue area shows your average number of daily logs, your
total number of logs and how many points you've already

15 Deinstallation
15.1 Deinstallation iOS
Tap and hold the mySugr Logbook icon until it starts to shake.
Tap the small "x" that appears in the upper corner. A message
will appear asking you to confirm the uninstallation (by
pressing "Delete") or cancel (by pressing "Cancel").


15.2 Deinstallation Android
In the Settings of your Android phone look for Apps, find the
mySugr Logbook in the list and tap "Uninstall." That's it!

16 Data Security
Your data is safe with us - this is very important to us (we’re
users of mySugr too). The mySugr Logbook is a registered
medical device (Medical Devices Directive 93/42/EEC). It is
certified, carries the CE mark and is registered with the FDA.
As such, it is required to meet the highest of data security and
reliability standards.
For more information, please refer to our privacy notice
within our Terms and Conditions

17 Support
17.1 Troubleshooting
We care about you. That’s why we have people with diabetes
to take care of your questions, worries, and concerns.
For quick troubleshooting, visit our FAQs page

17.2 Support
If you have questions about mySugr, need help with the app,
or have noticed a mistake or problem, please contact us
immediately at
You can also call us on:
+ 1 (855) 337-7847 (US toll-free)
+ 44 800-011-9897 (UK toll-free)
+ 43 720 884555 (Austria)
+ 49 511 874 26938 (Germany)

18 Manufacturer
mySugr GmbH
Trattnerhof 1/5 OG
A-1010 Vienna, Austria


+1 (855) 337-7847 (US toll-free),
+44 800-011-9897 (UK toll-free),
+43 720 884555 (Austria)
+ 49 511 874 26938 (Germany)
CEO: Frank Westermann
Manufacturer Registration Number: FN 376086 v
Jurisdiction: Commercial Court of Vienna, Austria
UID-Nummer: ATU67061939

User's Manual Version 70 (en), 2018-11-14

19 Country Information
19.1 Australia
Australian Sponsor:
Roche Diabetes Care Australia Pty Limited
Lexington Corporate – Building E
24-32 Lexington Drive, Norwest
Bella Vista, NSW 2153



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