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NCR 7454 Retail Terminal Release 2.2 Hardware User’s Guide NCR 18004 B005-0000-1256 Issue H The products described in this book are licensed products of NCR Corporation. NCR is a registered trademark of NCR Corporation. NCR RealPOS, NCR RealScan, and NCR EasyPoint are either registered trademarks or trademarks of NCR Corporation in the United States and/or other countries. MicroTouch is a registered trademark of 3M. Sound Blaster is a registered trademark of Creative Technology Ltd. in the United States and/or other countries. Intel, Pentium, and Celeron are registered trademarks of Intel Corporation. Microsoft, Windows, Windows NT, and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. DiskOnChip is a trademark or registered trademark of M-Systems in the United States. Novell and Netware are either registered trademarks or trademarks of Novell, Inc. in the United States and other countries. UNIX is a registered trademark of The Open Group in the United States and other countries. Symantic and Ghost are registered trademarks of Symantec Corporation in the United States and other countries. backpack is a registered trademark of MicroSolutions, Inc. It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available. NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current. To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book. Address correspondence to: Manager, Information Products NCR Corporation 2651 Satellite Blvd. Duluth, GA 30096 Copyright © 2002 By NCR Corporation Dayton, Ohio U.S.A. All Rights Reserved i Preface Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Warnings Fuse Replacement Caution: For continued protection against risk of fire, replace only with the same type and ratings of fuse. Attention: Pour prévenir et vous protéger contre un risque de feu, remplacer la fusible avec une autre fusible de même type, seulement. Power Supply Cord Used as Disconnect Means Caution: The power supply cord is used as the main disconnect device. Ensure that the socket outlet is located/installed near the equipment and is easily accessible. Attention: Le cordon d'alimentation est utilisé comme interrupteur général. La prise de courant doit être située ou installée å proximité du matériel et être facile d'accés. Warning: DO NOT connect or disconnect a printer, keyboard, or any other terminal-powered peripheral while the terminal is powered on. Doing so may result in peripheral or system damage. Warning: The NCR 7454 must be mounted securely to prevent a hazard. It must be installed in accordance with local building codes. The post or wall on which the unit is mounted should be able to withstand four times the weight of the unit, which is approximately 20 lbs. (9 kg). ii Lithium Battery Warning Caution: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type as recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du même type ou d'un type recommandé par le constructeur. Mettre au rébut les batteries usagées conformément aux instructions du fabricant. Peripheral Usage This terminal should only be used with peripheral devices that are certified by the appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those which are recommended by NCR Corporation. Environmental Consciousness NCR is demonstrating its concern for the environment by designing an intelligent power management system into this terminal that operates efficiently whether the system is in a stand-alone or network environment. iii References • NCR 7454 Retail Terminal Hardware Service Guide (B005-0000-1342) • NCR 7454 Retail Terminal Site Preparation Guide (B005-0000-1257) • NCR 7454 Retail Terminal Software User’s Guide (B005-0000-1259) • NCR 7401/7454 Retail Terminal Parts Identification Manual (B005-0000-1072) • NCR Retail Platform Software Terminal Utilities Guide (B005-0000-1503) • NCR FitClient Software User’s Guide (B005-0000-1235) iv v Table of Contents Chapter 1: Product Overview Introduction .................................................................. 1-1 Serial Number/Model Number Label ........................ 1-2 Hardware Modules ...................................................... 1-3 Base Unit ................................................................. 1-3 Hardware Options ................................................. 1-4 Terminal Components not Supported.............. 1-6 System Configuration Diagram................................... 1-7 Hardware Module Descriptions.................................. 1-8 Processor Board...................................................... 1-8 Processor/Chip Set ............................................ 1-8 Video Subsystem................................................ 1-9 Ethernet 10/100Base-T LAN Communications .............................................. 1-10 Wireless LAN Communications ..................... 1-11 Universal Serial Bus ......................................... 1-12 Serial Ports........................................................ 1-13 Hardware Monitor........................................... 1-13 PCI Expansion Header .................................... 1-14 IDE Header ....................................................... 1-14 Audio ................................................................ 1-14 Magnetic Stripe Reader ................................... 1-14 Touch Screen Controller .................................. 1-15 Processor Board Connectors ........................... 1-15 Compact Flash.................................................. 1-16 NCR Retail Specific Hardware........................ 1-16 Board BIOS ....................................................... 1-18 vi BIOS Upgrades................................................. 1-19 Operator Display.................................................. 1-20 LCD Adapter Board......................................... 1-21 LCD Backlight Inverter Module ..................... 1-21 Touch Screen .................................................... 1-22 NCR 7454 Integrated Customer Display ............ 1-22 NCR 5973 International VFD Customer Display1-23 Table Top Mount.............................................. 1-23 16" High Post Mount........................................ 1-23 Features ....................................................................... 1-24 Magnetic Stripe Reader........................................ 1-24 Printer Options ..................................................... 1-25 2214 Printer....................................................... 1-25 7158 Printer....................................................... 1-26 7166 Printer....................................................... 1-26 7167 Printer....................................................... 1-27 7194 Printer....................................................... 1-27 7196 Printer....................................................... 1-28 7197 Printer....................................................... 1-28 Other Integrated Devices and Indicators ........... 1-29 Hard Disk Drive............................................... 1-29 Reset Switch...................................................... 1-29 Internal Speaker ............................................... 1-29 POS Connector Board ...................................... 1-30 Motion Sensor .................................................. 1-30 Power/Status LED........................................... 1-31 Power OK LED................................................. 1-31 LAN Status LEDs ............................................. 1-31 Power Supply ................................................... 1-32 Integrated Speaker Module (Optional) .......... 1-32 USB RS-232 Port Server ................................... 1-33 vii Additional Pentium III and Celeron Connectors........................................................ 1-34 Chapter 2: Hardware Installation Introduction .................................................................. 2-1 Installation Summary............................................. 2-1 Installation Restrictions................................................ 2-2 Connecting the Cables.................................................. 2-3 Accessing the Cable Connectors ........................... 2-3 Routing the Cables ................................................. 2-4 Identifying the Cable Connectors ......................... 2-5 Installing Peripherals ................................................... 2-6 Installing a Transaction Printer............................. 2-6 RS-232 Installation ............................................. 2-7 USB Installation.................................................. 2-8 2214 Printer......................................................... 2-9 Installing a Remote Customer Display............... 2-10 5974 Remote Customer Display...................... 2-10 5972-1100 Remote Customer Display ............. 2-12 5973 International VFD Customer Display .... 2-14 Installing a High-Post Integrated Customer Display .................................................................. 2-16 Installing an Integrated Customer Display (5972-F039)........................................................ 2-17 Installing a Cash Drawer ..................................... 2-22 Installing a Second Cash Drawer.................... 2-23 Mounting the 7454...................................................... 2-24 Wall Mounting a Tilt Mount ............................... 2-25 Finalizing the Installation .......................................... 2-26 Completing the OS Installation (Win2000) .... 2-26 Completing the OS Installation (WinXPe) ..... 2-26 Completing the OS Installation (WinNT)....... 2-27 viii Completing the OS Installation (Win98) ........ 2-27 Completing the OS Installation (Win95) ........ 2-28 Completing the OS Installation (DOS) ........... 2-28 Setting Auto-Logon (WinNT Terminal).................... 2-29 Installing a Serial Mouse............................................ 2-34 Guidelines for Calibrating the Touch Screen ........... 2-35 Calibration Procedure.......................................... 2-35 Summary............................................................... 2-37 Out-of-Box Failures .................................................... 2-37 Chapter 3: Setup Introduction .................................................................. 3-1 BIOS Versions......................................................... 3-1 Entering Setup Without a Keyboard..................... 3-1 Entering Setup Using a Keyboard......................... 3-2 How to Select Menu Options ................................ 3-2 Restoring Factory Settings..................................... 3-3 BIOS Default CMOS Values (Pentium) ................ 3-4 Main Values........................................................ 3-4 Advanced Values ............................................... 3-6 I/O Device Configuration ................................. 3-6 PCI Configuration.............................................. 3-7 Interrupts (Pentium) .............................................. 3-8 Memory Map (Pentium) ........................................ 3-9 BIOS Default CMOS Values (Pentium III/Celeron) .......................................................... 3-10 Main Values...................................................... 3-10 Advanced Values ............................................. 3-11 Security Values................................................. 3-15 Power Values.................................................... 3-16 Boot Values....................................................... 3-16 Exit Values........................................................ 3-16 ix Interrupts (Pentium III/Celeron)........................ 3-17 Memory Map (Pentium III/Celeron).................. 3-19 Chapter 4: Operating System Recovery Introduction .................................................................. 4-1 Prerequisites ........................................................... 4-1 Updating Procedures ............................................. 4-2 Completing the OS Installation (Win2000) ...... 4-5 Completing the OS Installation (WinXPe) ....... 4-5 Completing the OS Installation (WinNT)......... 4-6 Completing the OS Installation (Win98) .......... 4-6 Completing the OS Installation (Win95) .......... 4-7 Completing the OS Installation (DOS) ............. 4-7 Gold Disk Contents ...................................................... 4-8 Microsoft Operating System License Agreements............................................................. 4-8 Operating System Restrictions .............................. 4-9 Standby and Hibernate Mode Restriction........ 4-9 NCR 7454-32xx Win2000 Operating System Recovery Software (Version 02.02.00.02)............. 4-10 NCR 7454-3xxx WinXPe Operating System Recovery Software (Version 02.02.00.01)............ 4-12 NCR 7454-22xx Win2000 Operating System Recovery Software (Version 01.01.00.00 .............. 4-13 NCR 7454-32xx NT Operating System Recovery Software (Version 02.02.00.01............................... 4-15 NCR 7454-22xx NT Operating System Recovery Software (Version 01.04.01.00............................... 4-17 NCR 7454-32xx Win98 Operating System Recovery Software (Version 02.02.00.01)............. 4-19 NCR 7454-22xx Win98 Operating System Recovery Software (Version 01.01.00.00)............. 4-21 x NCR 7454-32xx Win95 Operating System Recovery Software (Version 02.01.00.01)............. 4-22 NCR 7454-22xx Win95 Operating System Recovery Software (Version 01.02.00.00)............. 4-24 OS Recovery from a Larger Disk Image ................... 4-25 Chapter 5: BIOS Updating Procedures Introduction .................................................................. 5-1 Prerequisites ........................................................... 5-1 Updating Procedures ............................................. 5-2 BIOS Crisis Recovery ................................................... 5-4 Recovery Procedures ............................................. 5-5 Cable/Connector Pin-Out Information ...................... 5-8 Chapter 6: NCR 7454 4x20 Customer Display Introduction .................................................................. 6-1 Viewing Area.......................................................... 6-1 Diagnostics.............................................................. 6-2 Character Set................................................................. 6-3 Page 1 – International ........................................ 6-3 Page 2 – Japanese ............................................... 6-4 Page 3 – Code Page 850 ..................................... 6-5 Command Descriptions ............................................... 6-6 Structure/Logic Description ................................. 6-6 Host/Retail VFD Command Interface.................. 6-6 Reset Display...................................................... 6-8 Erase Display...................................................... 6-8 Invalid Command .............................................. 6-8 Set Diagnostic State............................................ 6-9 Set Display State On........................................... 6-9 Set Low Power State On .................................. 6-10 Enable Cursor................................................... 6-10 xi Disable Cursor.................................................. 6-10 Set Screen Save Blank ...................................... 6-11 Set Screen Save Walk ....................................... 6-11 Turn On Screen Save........................................ 6-11 Disable Screen Save Option............................. 6-12 Enable Character Blink .................................... 6-12 Disable Character Blink ................................... 6-12 Move Cursor Left ............................................. 6-13 Move Cursor Right .......................................... 6-13 Move Cursor Up .............................................. 6-13 Move Cursor Down ......................................... 6-14 Move Cursor To Specified Position ................ 6-14 Brightness Adjustment .................................... 6-15 Read Display ID Byte....................................... 6-15 Read Display ID String .................................... 6-15 Display ESC Character .................................... 6-16 Select Character Set n....................................... 6-16 Read Display Data String ................................ 6-16 Appendix A: Cables Appendix B: Feature Kits 7454 Kits..................................................................B-1 Kit Index........................................................................B-2 xii Revision Record Issue Date Remarks A Sept 00 First issue (separated 7401 and 7454 sections out of B005-0000-1069) B Oct 00 Added new motherboard with Intel Pentium III/ Celeron processors C Feb 01 Updated to Release 2.0 Removed hardware service information from this document which was previously called the 7454 Retail Terminal Hardware Installation and Service Guide (B0050000-1256) and renamed it the 7454 Web Kiosk Hardware User’s Guide (B005-0000-1256). The hardware service information was placed in a new document, the 7454 Retail Terminal Hardware Service Guide (B005-00001342). D June 01 Updated Connector Row Bracket illustrations, updated serial port information and added Dual RS-232 Port Kit (7454-F072) installation instructions E Aug 01 Additional updates for Release 2.0 F Jan 02 Updated for Release 2.1; updated Appendix A and Appendix B; added BIOS Crisis Recovery procedures G Jun 02 Removed all DSTN (Passive) LCD references. H Dec 02 Updated for Release 2.2. xiii Radio Frequency Interference Statements Federal Communications Commission (FCC) Information to User This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to correct the interference at his own expense. NCR is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by NCR. The correction of interference caused by such unauthorized modification, substitution or attachment will be the responsibility of the user. The user is cautioned that changes or modifications not expressly approved by NCR may void the user’s authority to operate the equipment. Canadian Department of Communications This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le règlement sur le brouillage radioélectriques édicté par le ministrère des Communications du Canada. Voluntary Control Council for Interference (VCCI) xiv Declaration of Conformity Manufacturer’s Name NCR Corporation Manufacturer’s Address NCR Corporation Retail Solutions Division – Atlanta 2651 Satellite Boulevard Duluth, GA 30096-5810 Type of Equipment Information Technology Equipment Model Number Class 7454 Electrical Ratings (Input) 100-120 V/200-240 V, 2.0 A/1.0 A, 50-60 Hz NCR Corporation, 1700 South Patterson Boulevard, Dayton, OH 45479, USA, declares that the equipment specified above conforms to the referenced EU Directives and Harmonized Standards. EU Directive Harmonized Standard(s) 89/336/EEC (EMC) EN 55022: 1987 (CISPR 22) EN 50082-1, Part 1: 1992 IEC 801-2: 1984 IEC 801-3: 1984 IEC 801-4: 1988 73/23/EEC (Low Voltage) EN 60 950: 1992 +A1+A2:1993 +A3:1995 Director of Quality Assurance NCR Corporation Retail Solutions Division — Atlanta 2651 Satellite Boulevard Duluth, GA 30096-5810 European Contact: International IP Counsel 206 Marylebone Road London, NW1 6LY, England Chapter 1: Product Overview NCR 18004 Introduction The NCR 7454 Retail Terminal is an interactive touch screen terminal designed specifically for the hospitality marketplace. Housed in an integrated, compact cabinet, the 7454 supports a complete set of peripherals. The major hardware features of the 7454 are a flat panel display with touch screen input and LAN connectivity, plus optional magnetic stripe reader, scanner, stereo audio, and wireless LAN. The 7454 is Internet/Intranet ready. System loading can occur from a network server, and software and data content are delivered from a server through standard internet protocols. 1-2 Chapter 1: Product Overview Serial Number/Model Number Label The unit’s serial number, model number, tracer number, and date of manufacture are included on a label on the back of the Core Module. To view the label, tilt the Core Module and remove the cable cover. Note: The serial number is repeated on the non-MSR side of the Core Module. NCR 7454-3504-M001 50-12345678 Class/Model Serial Number Mfg Date: 11/15/01 Date Manufactured F000,F017,F127,F503,F752,F009,F101,F601 Feature Number(s) 16394a Chapter 1: Product Overview Hardware Modules Base Unit • Processor Board − ® ® Intel Pentium III or Celeron-class processor − SVGA chipset − MPEGII chipset − 32 MB RAM on board (Celeron 600 MHz processor) − 64 MB RAM on board (Celeron 700 MHz processor) − 4 MB Video Memory − 1 MB Flash BIOS (not CMOS) − Four RS-232 ports (two optionally powered) − 10/100BaseT Ethernet LAN chipset, Wake-on-LAN support, and RJ-45 port − PC Audio with an internal mono speaker − Sound Blaster 16-compatible audio chipset − Two USB type A ports − PS/2 keyboard port − External VGA display port. − External stereo speaker port − Internal PS/2 mouse (dedicated to the touch screen) − One SODIMM (Small Outline DIMM) RAM socket (32 MB) − IDE support for a hard disk and an optional compact flash ® 1-3 1-4 Chapter 1: Product Overview • POS Connector Board − Cash drawer port (supports two drawers via a Y-cable) − Internal parallel port (dedicated to the optional customer display) • 12.1-Inch Operator Display - capacitive or resistive touch LCD, available in active matrix models • 15-Inch Color TFT LCD Operator Display panel with capacitive touch screen • 2.5" hard disk • Integrated Motion Sensor, capable of waking up the terminal from a low power state • Integrated Power Supply • Reset switch which can be used to recover from a lock-up condition • 3-meter Ethernet cable • 85W Power Supply • U.S. power cord Hardware Options • Intel Pentium III processor • Intel Celeron (700 MHz) processor • Integrated MSR (3-track ISO or JIS) • Integrated Stereo Module • Integrated Infrared Sensor • Dual PCMCIA (for wireless LAN) • Gray (G105) or Charcoal Gray (CG01) cabinet colors • Mounting options: Table-top, Wall • 7837 Hand-held Scanner Chapter 1: Product Overview • 7892 Bi-modal Presentation Scanner • Customer displays − No customer display − Parallel − − Integrated 4x20 (low or high-post) − Remote 2x20 VGA (Dual Display) − CRT (Kit) − Analog LCD (Kit) • 256 MB Compact Flash (IDE Bus) • Cash drawers • − 2113 Cash Drawer (modular) − 2189 Cash Drawer (modular) − 2260 Cash Drawer (modular) − Dual cash drawer cable 7454 Printers: − 7158 Thermal Receipt/Impact Printer − 7167 Thermal Receipt/Impact Printer − 7194 Thermal Receipt Printer − 7196 Thermal Receipt Printer − 7197 Thermal Receipt Printer − 2214 Thermal Fiscal Printer − Remote printer cables − Signal extenders for remote printers • 2757 Kitchen Display System • PC keyboard − Keyboard Shelf 1-5 1-6 Chapter 1: Product Overview • USB RS-232 Port Server • − USB Serial Converter CD-ROM Drive Terminal Components not Supported It is important to note that the terminal does not support the following components. Not supported Alternative implementation CMOS for hard totals, logs, and tallies Removable media, e.g., a flex disk SLP terminal loading Hard disk, compact flash, or server storage LAN communication to an NT server via standard protocols Local storage, TCP/IP networking and PXE loading Reset switch based security USB and LAN based devices (future) Keylock for security (X, L, R, S) ISA and PCI Expansion slots DVD ROM Internal UPS Manual Video and audio controls Windows® 3.1, ® Windows NT 3.51, OS/2 Intel 133 MHz, 166 MHz, and 266 MHz Pentium Processors AMD 366 MHz and 400 MHz Processors External UPS Software controlled Windows NT 4.0, MS-DOS®, ® ® Windows CE, Windows 95, ® ® Windows 98, Windows 2000, ® Windows XPe Intel Pentium III 550 MHz ® Intel Celeron 600 MHz and 700 MHz processors Chapter 1: Product Overview 1-7 System Configuration Diagram 2214 7196 7166 7837 7892 2010 Coin Dispenser 2336-K008 7197 7194 7167 RS232 (4) 2 Optionally Powered 7158 5972/5973 VGA Processor Board USB Note: 7158, 7167, 7194, and 7197 are available in both RS-232 and USB. PS/2 KBD POS Connector Bd. Ethernet Customer Display (Parallel) 5974 Audio Cash Dwr 2336-K007 2260/2183/2189 2nd Cash Drawer (Y-Cable) 2113 18470b 1-8 Chapter 1: Product Overview Hardware Module Descriptions Processor Board Processor/Chip Set The terminal uses an Intel architecture processor, which permits it to leverage existing software drivers and applications, as well as provide the greatest flexibility in choosing an operating system. This provides several other advantages: • Capable of SW MPEG-1 playback at 30 frames per second with 22 KHz stereo audio (may be limited by OS constraints) • Sound Blaster-compatible audio capability • Java Benchmark performance > 1000 Caffeinemarks, JIT compiled • OS support to run Java • Expansion capabilities for optional features and future requirements (ISA/PCI bus and USB) The following sections identify processors, system bus speed, and onboard memory available on 7454 Release 2.x processor boards: Release 2.0/2.1 • Intel 600 MHz µPGA2 Celeron Processor and 440BX chipset consisting of the 82443BX (North Bridge) System Controller, also called the MTXC, and the 82371EB (South Bridge) PCI ISA accelerator, also called the PIIX4E. • 100MHz system bus • 32 MB memory with ability to add SODIMMS to increase the memory capacity of the terminal Release 2.2 • Intel 700 MHz Celeron Processor (BGA) on board, removing the µPGA2 processor socket. Intel 440BX PC chipset same as in Release 2.0/2.1 Chapter 1: Product Overview • 100MHz system bus • 64 MB memory with ability to add SODIMMS to increase the memory capacity of the terminal 1-9 Video Subsystem The Release 2.x Motherboard uses the Silicon Motion (SMI) (LynxEM4 or LynxEM4+), with 4MB internal memory, 64 Bit memory bus, AGP 1x Support, 66MHz bus interface through AGP port, TFT panel support up to 1280x1024. The video subsystem supports the following LCD types: • 12.1-Inch active matrix (TFT) 800x600 with 64 k colors • 15-inch active matrix (TFT) 1024x768 with 262 k+ colors Support for the LCD integrated display is provided internally. External support for SVGA monitors (800x600) [or better] resolution and 64 K [or better] colors) is provided by a CRT 15-pin D-shell connector. The LCD brightness is software controlled. The terminal does not have hardware controls for brightness or contrast. The LCD back lighting is also software controlled. In addition to OFF and ON modes, a dimmed mode is supported in the hardware to permit increased tube life. If appropriate software drivers are loaded, full brightness is restored when touched, motion detection (Motion Sensor section), or an application request (i.e., to play promotional material on a preset schedule). Dual Displays The Summa POS Motherboard is dual display (LCD and CRT) capable. In a dual display environment the 7454 terminal supports 16-bit color when both displays are connected to the motherboard. Both displays must have the same maximum resolution capability. Refer to the following information for details about the implementation of a dual display configuration. 1-10 Chapter 1: Product Overview • Lynx Family Control Panel Specification 1.2 on the NCR 74xx Base System and Client Third party Drivers CD-ROM (Product ID: D370-0111-0100) or in the video.exe self-extracting Video Drivers file on the Retail Solutions Specific Third Party Products Drivers and Patches web site at: http://www.ncr..com/support/support_drivers_patches.asp?Class=retail_TPP. • Retail Customer Information Display User’s Guide (BD20-1431-B) on the NCR Information Products web site at: http://www.info.ncr.com/eHome.cfm Ethernet 10/100Base-T LAN Communications The terminal contains a 10/100Base-T Ethernet PCI connection. Ethernet 100Base-T is also known as Fast Ethernet. The Boot ROM for diskless boot functionality is included in the 1 MB system ROM. The hardware is compatible with the TCP/IP, DHCP, and TFTP protocols required for remote boot of the platform. Appropriate software must be used to enable each protocol used over the Ethernet link. The terminal may be connected to either a 10 Mbps or 100 Mbps Ethernet connection. The hardware automatically selects the correct speed (if enabled by software to do so). The LAN hardware supports wakeup packet capability as defined in the Device Class Power Management Specification, Network Device ® Class (available from the Microsoft Web site). When the platform is in the Soft OFF state (refer to Advanced Power Management section that follows), receipt of a Wakeup Packet on the LAN can return the system to the ON state, if this feature is enabled by software. Note: Due to limitations of the LAN controller and the OS, all features described in the Network Device Class specification may not be available. Chapter 1: Product Overview 1-11 100Base-T is wired identically to 10Base-T, except that the twisted pair cable must be Category 5 and the hubs must permit 100 or 10/100 Mbps operation. Although 10Base-T will operate on Category 3 twisted pair, or NCR “747” cable, an upgrade to Category 5 is required for 100Base-T. A customer desiring to use the terminal in an existing 10Base-T environment can do so and simply run at 10 MB. In order to upgrade to 100Mbps, Category 5 cable and 100 or 10/100 hubs must be installed. NCR strongly recommends the use of Category 5 for all new cabling, even if the customer initially intends to run only 10Base-T. LED Indicators for Link Integrity (verifies cable and hub connection are good) and LAN speed is provided on the Processor Board near the row of connectors at the bottom of the e-box. The LED is ON (yellow) when the speed is running at 100 Mbps. Link Integrity is provided to the PC chipset to permit boot-up software to verify the presence of the LAN connection. Software must provide 2 seconds after power-up in order for the Link Integrity signal to become valid. Wireless LAN Communications Where a wired Ethernet connection is not desired a wireless LAN adapter may be installed in the PCMCIA socket. This requires that the PCMCIA daughter-card feature be installed. A wireless LAN used in the terminal must meet the following requirements: • Integrated antenna that meets the requirements of PCMCIA (PC Card) Extended Type 2 card definition (a maximum of 5-cm additional length). • Power consumption within the capabilities of the PCMCIA daughter-card. • Signaling requirements within the capabilities of the terminal PCMCIA interface. The main restriction is that DMA transactions are not supported over the PCMCIA interface. • Device drivers for the targeted operating system must exist. 1-12 Chapter 1: Product Overview • Appropriate infrastructure (server support, Base Stations, Ceiling Antennas, etc) must be present in the installation site, and the maximum RF range of the wireless system must not be exceeded. Interoperability - While the 802.11 standard provides an interoperable protocol definition, there are vendor-specific extensions to the protocol that encourage users to stay with one supplier’s equipment. This also applies to wireless infrastructure and access points, 802.11 does not govern this operation. Mixing of RF suppliers on a site is not recommended until the RF suppliers have demonstrated interoperability. The wireless networks operate at speeds of 1-11 Mbps with 2 percent packet loss typical. The application developer must be aware of the performance limitations and design applications that are acceptable to the customer when run over the slower network. Remote Wakeup over the wireless network is not possible because the cards do not support it. An alternative is to use the system real-time clock wake up at a scheduled time. Depending on the OS environment, Remote Boot may be supported, but due to the slow network speed a large boot image may take an unacceptably long time to load. The application developer needs to ensure that the load is of reasonable size. The wired Ethernet connection is not certified for use in configurations where a wireless adapter is installed. Universal Serial Bus The Summa POS Motherboard provides three ports, one of which is reserved for integrated devices (not externally accessible). Only two of the three USB ports on the Summa POS Motherboard can be active at the same time. If the internal auxiliary USB port is enabled, one of the two ports on the main connector row becomes disabled. This functionality is controlled through the BIOS setup menu. Note: USB peripherals require support from the operating system, which is currently limited to Windows 98. Chapter 1: Product Overview 1-13 Serial Ports The Summa POS Motherboard provides two RS-232 ports (9-pin Dshell connectors, Ports 1 and 2) directly on the Motherboard and supports two additional RS-232 ports. Ports 3 and 4 require an optional harness connection to the Motherboard. Ports 1 and 3 can be supplied with +12 V DC on Pin 9 when properly set up in the BIOS. The total power drawn by Ports 1 and/or 3 must be no greater than 1 amp at +12 V DC. Refer to the following table for RS-232 pinout information. The BIOS provides flexibility in mapping resources. However, a fullyloaded system (2 PCMCIA cards that require IRQs, four serial ports in use, USB in use, parallel port in use, and MSR) may not have enough available IRQs to support all serial ports. Use a USB serial port expander to overcome this PC architecture limitation. RS-232 DB-9 Male Connector Pinout Pin Port A Port B 1 2 3 4 5 6 7 8 9 DCD DCD RXD RXD TXD TXD DTR DTR GND GND DSR DSR RTS RTS CTS CTS RI or +12* RI VDC * If Port 1 or 3 is powered, pin 9 will be +12 V. Hardware Monitor The hardware monitor generates an interrupt to the system whenever any of the internal voltages used by the system processor goes above or below the acceptable operating range. An interrupt is also generated when the temperature of the Processor exceeds safe levels. Software can use this indication to slow or stop the system and/or force a reset. 1-14 Chapter 1: Product Overview PCI Expansion Header A single expansion header is provided to support optional features, such as the PCMCIA for Wireless LAN Board. This board supports two Type 2 or one Type 3 PCMCIA type cards. IDE Header A standard IDE header is provided to support the 2.5" hard disk drive or the 64 MB and 256 MB compact flash. Audio The base unit has Sound Blaster-compatible audio. Wave table synthesis is not supported. FM synthesis and MIDI are supported in the hardware, but requires software driver support to function. Higher quality integrated stereo speakers may be added as an option to the terminal. The amplifier is located on the Processor Board; the speaker output is provided on a header that receives the harness from the speaker module. In addition, a Line Out is provided on a 3.5mm stereo jack that permits connection of external amplified speakers. The integrated stereo speakers, or an amplifier connected to Line Out, must be used in order to play Sound Blaster (audio subsystem) audio. However, an internal EUI speaker provides PC speaker functionality (beeps and tones) for all configurations. The volume control can be set during system configuration. The PC speaker sounds (such as beeps and touch clicks) are directed into the audio subsystem and are audible if speakers are connected. Magnetic Stripe Reader A 3-track MSR head is available as an option. The ISO and JIS card format is supported. When card data is read, an interrupt is generated. A software device driver for the MSR must be loaded to enable the application to process the data. Chapter 1: Product Overview 1-15 Touch Screen Controller The MicroTouch® “Excalibur” chip is used to interface the touch panel. This controller supports MicroTouch capacitive panels. In order to save an RS-232 port, the touch data is delivered to the system through the mouse interface. This requires a mouse-aware touch device driver for the appropriate OS. When the system is operating in the dimmed display mode, touch activity can restore full brightness if instructed by software to do so. When system is in low power mode, touch activity can generate the mouse port interrupt (IRQ12). The Summa POS Motherboard supports the following touch screen LCDs; • Sharp TFT LCD/capacitive touch screen (F002) • Sharp TFT LCD/resistive touch screen (F004)\ • 15-inch LG TFT LCD/capacitive touch screen (F008) Processor Board Connectors All connectors are either keyed or impossible to plug incorrectly due to mechanical design of the product. External Connectors Internal Connectors VGA CRT RGB 15-pin D Shell LCD Ethernet RJ45 Back light Inverter Dual USB Type A Integrated Speaker Module External Stereo speaker (3.5mm jack) MSR Power supply Touch screen (PS/2) RS-232 9-pin D shell (two, one with +12 V power option) PS/2 Keyboard Motion Sensor / Power Indicator Customer Display PCI Expansion header 1-16 Chapter 1: Product Overview External Connectors Internal Connectors Cash Drawer IDE 20-pin high density RS-232 Conversion connector Parallel port (POS Board header) Microphone Cash Drawer port (POS Board header) S-Video Compact Flash The optional compact flash replaces the hard drive in the unit. The 64MB compact flash is large enough to support a Windows CE load. The 256MB compact flash can be used in a Windows XP embedded environment. When using the Windows XP embedded OS, an additional 128MB SDRAM SODIMM is required to support the necessary virtual memory requirements. NCR Retail Specific Hardware The Processor Board contains logic that provides support for the custom retail interface. The logic controls the following features: • Dual Cash Drawer Support • Cash Drawer Diagnostic Support • Magnetic Stripe Reader Interface • Motion Detector • Touch Screen Interface An integrated retail specific feature of the processor is the cash drawer circuitry. The onboard circuitry internal to the board provides the control for two external cash drawers. A portion of the POS Board header (J6) is provided on the board to interface to the dual cash drawer connector. Header J6 only contains the control signals; it does not provide power. Software controls the cash drawer(s) through I/O port 00Exh. This means it can be I/O ports E0/E1h, E2/E3h, E4/E5h, or EA/EBh depending on the configuration of the SMC I/O controller’s GPIO port(s). Default setting is E0/E1h. Chapter 1: Product Overview 1-17 Cash Drawer I/O Port Bit Definition: Bit # Description Bit = 1 Bit = 0 7 Solenoid B Control Turns off solenoid output Activates solenoid output 6 Solenoid A Control Turns off solenoid output Activates solenoid output 5 Reserved Reserved Reserved 4 Reserved Reserved Reserved 3 Solenoid B Status Solenoid B output active Solenoid B output inactive 2 Solenoid A Status Solenoid A output active Solenoid A output inactive 1 Reserved Reserved Reserved 0 Cash Drawer(s) Status Drawer(s) open Drawer(s) closed Note: Bits 2 and 3 are set to ‘1’ by each device reset. The cash drawer interface can be diagnosed remotely. For security reasons, the cash drawer diagnostics mode must first be activated by pressing an external momentary switch (SW2). The intention is for authorized personnel to be present when the cash drawer diagnostic tests take place. There is only one cash drawer status signal; therefore, bit 0 is the status of either cash drawer or both cash drawers. Power LED The Processor Board provides support for an external power LED through the onboard Motion/Power LED connector. This LED is controlled through the SMC 37C935 GPIO pins. Once the SMC chip is programmed to support the Power LED function on GPIO pin 13, the LED is turned “on” anytime all power to the Processor Board is good. The system’s power management software has the option to turn the LED off indicating the system is in a power-managed mode. 1-18 Chapter 1: Product Overview MSR The MSR interface supports a maximum of 3 tracks of magnetic stripe information for support of ISO or JIS format cards. Activate the MSR interface by enabling it in BIOS Setup under IO Configuration. The MSR interface controller is a memory-mapped device, which can reside at system memory addresses CA000, CC000, or D0000. If MSR capability is not desired, it may be disabled through BIOS Setup. Board BIOS The Processor Board uses a Phoenix BIOS, which is stored in Flash ROM and easily upgraded through the network connection or serial port. The Flash EEPROM also contains the Setup utility, Power-On Self Tests (POST), and APM 1.2. The board also supports system BIOS shadowing, which enables the BIOS to execute from onboard writeprotected DRAM. The BIOS displays a sign-on message during POST identifying the type of BIOS and a five-digit revision code. FLASH memory Implementation The Intel E28F800B5-T70 Flash component is organized onboard as 1024 K x 8 (1 MB). While a typical PC BIOS image including video and LAN boot ROM code normally fits in 256 K on the Pentium Board and 512 K in the Pentium III/Celeron board, the boards support a 1 MB flash ROM. The current Phoenix BIOS release only requires 256 K of this 1 MB total. The Flash device contains the PC System BIOS along with the Video BIOS and LAN boot ROM which compresses the ROM images into a single binary image. The Flash device is divided into four areas, as described below. System Address FLASH Memory Area F0000H FFFFFH 64 K Main BIOS EE000H EFFFFH 8 K System BIOS Reserved during boot ED000H EDFFFH 4 K Plug and Play ESCD Storage Area E0000H ECFFFH 52 K System/VGA BIOS Reserved during boot Chapter 1: Product Overview 1-19 BIOS Upgrades Flash memory makes distributing BIOS upgrades easy. A new version of the BIOS can be installed from the hard disk, network or through a serial port. The disk-based Flash upgrade utility, PHLASH.EXE, ensures the upgrade BIOS extension matches the target system to prevent accidentally installing a BIOS for a different type of system. Setup Utility The ROM-based Setup utility permits the system configuration to be modified without opening the system for most basic changes. The Setup utility is accessible only during the Power-On Self Test (POST) by pressing thekey after the POST memory test has begun and before boot begins. A prompt may be enabled that informs users to press the key to access Setup. Note: An external alphanumeric keyboard is recommended for running the BIOS CMOS Setup Utility. Otherwise, a Touch Screen can be used. Plug and Play The Processor BIOS also has a setup option to support the Windows runtime plug and play utilities. When this option is selected, only devices critical to boot are assigned resources by the BIOS. Device Node information is available for all devices to ensure compatibility with Windows 95. System configuration information is stored in ESCD format. The ESCD data is cleared upon loss of the CMOS voltage. Advanced Power Management The Processor BIOS has support for both 1.1 and 1.2 Advanced Power Management (APM). The version of APM drivers loaded in the operating system by the user determines what specification the BIOS adheres too. In either case the energy saving Standby mode can be initiated by a keyboard hot key sequence or a time-out period set by the user. 1-20 Chapter 1: Product Overview When in Stand-by mode, the Processor Board reduces power consumption by utilizing the processor System Management Mode (SMM) capabilities and also spinning down hard drives and turning off VESA DPMS compliant monitors. During setup, the user may select which DPMS mode (Stand By, Suspend, or Off) is sent to the monitor. The ability to respond to external interrupts is fully maintained while in Stand-by mode enabling the system to service requests such as incoming data or network messages while unattended. The user may also select any keyboard or mouse activity to take the system out of the energy saving Standby mode. When this occurs, the monitor and IDE drives are turned back on immediately. APM is disabled in BIOS by default; therefore, the user must enable this feature. The system must be configured with an APM driver in order for the system power saving features to take effect. Operator Display NCR 18004 The 7454 is available with two LCD types • 12.1-Inch TFT (active matrix) 800x600 with 64K colors • 15-inch TFT (active matrix) 1024 x 768 with 262K+ colors Chapter 1: Product Overview 1-21 Contrast control is set by software, using a digital potentiometer on the Processor Board. The terminal does not have a user-accessible contrast adjustment. Software can set a default value after reading the Panel ID. Display contrast changes with temperature. LCD Adapter Board The signals from the LCD header on the Processor Board are brought to the LCD on a harness. Since there are multiple pin configurations and connector types being used on the LCD, a small adapter board is used to receive the LCD harness and map the signals into the correct pinout for the LCD panel. This board has a connector that plugs directly into the LCD panel. LCD Backlight Inverter Module An Inverter Board supplies power for the LCD Backlight, which is a separate module in the terminal. The inverter has a connector that receives power, ground, and a Backlight dimming signal from the Processor Board. The inverter generates the high voltage necessary to start and run dual CCFL Backlights. A fuse located on the Inverter Board protects power to the inverter. This fuse protects the system from damage in the event of a Backlight or Inverter Board fault. The fuse is not field replaceable; if it blows, the safety characteristics of one or more components on the Inverter Board may have been compromised and the Inverter Board should be replaced. If one or both Backlight tubes become disconnected or otherwise opencircuited, protection circuitry shuts down the inverter. This avoids over-powering a single tube and also protects against high voltage shorting. 1-22 Chapter 1: Product Overview Touch Screen The Touch Screen completely covers the LCD and is mounted directly in front of the LCD, behind the front plastic bezel of the terminal. The touch controller on the Processor Board supports capacitive and resistive touch glass. The touch glass has an integrated harness that is routed into the Processor Board enclosure and is connected to a header on the Processor Board. The touch glass has a glare-reducing texture that also helps hide fingerprints. NCR 7454 Integrated Customer Display The NCR 7454 Integrated Customer Display supports four lines of twenty 5x7 characters. It is available in a low profile or high-post model. 16949 The 7454 Retail Terminal also supports these remote customer displays: • NCR 7454 4x20 Customer Display. This display uses the same display module as the 7454 Integrated Customer Display. • NCR 5972-1100 Vacuum Fluorescent Display (VFD). This display uses a parallel port. Chapter 1: Product Overview NCR 5973 International VFD Customer Display The NCR 5973 VFD (Vacuum Fluorescent Display) is an optional display device for the 7454 Retail Terminal. The VFD is available in models that have a combination of: • Dark gray cabinetry • Mounting configurations • System specific cables Table Top Mount 12271 16" High Post Mount 17198 1-23 1-24 Chapter 1: Product Overview Features Magnetic Stripe Reader A single 3-track analog Magnetic Stripe Reader (MSR) is available as a feature, supporting ISO and JIS format cards. When the MSR is not desired, a filler piece for the MSR section is included to make the unit appear uniform. NCR MSR 18286 Chapter 1: Product Overview 1-25 Printer Options The sections that follow provide an illustration and brief description of the available printer options. 2214 Printer The 2214 Printer is a thermal fiscal printer that can issue tickets and produce a journal. Its power cord plugs into a 120 VAC power source and the included RS-232 cable connects the printer’s serial connector to the workstation. 18541 1-26 Chapter 1: Product Overview 7158 Printer The 7158 Printer is extremely fast, quiet, and reliable point-of-sale device. It consists of two specialized printers in one compact package: a thermal printer on top that prints receipts, and an impact slip printer in front to print on forms and checks that you insert. It receives its power from an external power supply, can be connected through a USB or serial port, and has a connector for cash drawers. 17304c 7166 Printer The 7166 Printer is an extremely fast, quiet, and reliable point-of-sale printer. It consists of two specialized printers in one compact package: a thermal printer that prints receipts, and an impact slip printer. It receives its power from an external power supply, has a serial interface and a connector for cash drawers. 17303 Chapter 1: Product Overview 1-27 7167 Printer The NCR 7167 Printer is a fast, quiet, relatively small and very reliable multi-function printer. It prints receipts, validates and prints checks, and prints on a variety of single or multiple part forms. There is no journal as it is kept electronically by the host terminal. The printer features a dual interface, so it can connect to the host terminal either through a USB or RS-232 connector. It receives its power from an external power supply, and has a connector for cash drawers. 19711e 7194 Printer The 7194 Printer is a high speed, high-resolution printer, capable of both text and graphics printing. It offers direct thermal printing in a receipt station. It receives its power from an external power supply, can be connected through a USB or serial connector, and has a connector for cash drawers. 16437 1-28 Chapter 1: Product Overview 7196 Printer The 7196 Printer is a high speed, high-resolution printer, capable of both text and graphics printing. It receives its power from an external power supply, has a serial interface and a connector for cash drawers. 17302 7197 Printer The NCR 7197 Printer is a fast, quiet, relatively small and very reliable multi-function printer. It prints receipts and two-color printing. The printer features a dual interface, so it can connect to the host terminal either through a USB or RS-232 connector. It receives its power from an external power supply, and has a connector for cash drawers. 19712e Chapter 1: Product Overview 1-29 Other Integrated Devices and Indicators Hard Disk Drive A 2.5" IDE hard disk is available. The drive is the standard type that is used by notebook PCs. Reset Switch The Reset Switch is provided as a last resort to reboot the system if the software reset port mechanisms fail. This switch is located on the row of connectors that are located at the bottom of the enclosure. Although not intended to be easily accessible, the reset switch can be operated without removing covers or using any special tools. Reset Switch 16454 Reset Procedure 1. Press the Reset Switch and hold it in for more than 4 seconds. The screen goes blank. 2. Press the Reset Switch again. The system then reboots. Internal Speaker The Internal Speaker is connected to the PC speaker output of the system chipset, not to the audio subsystem. It is connected to the Processor Board via a harness and mounted inside the Processor Board enclosure. 1-30 Chapter 1: Product Overview POS Connector Board The POS Connector Board is a small daughter board that mounts directly on the Cash Drawer and Parallel Port header. Connectors on the edge of this board form a second connector row above the Processor Board connectors. Connectors are available for two cash drawers, a customer display and a microphone. Power for the cash drawers (24 V) and VFD customer display (5 V and 12 V) is supplied by the Enhanced Power Supply through the parallel connector. Motion Sensor The terminal hardware can detect movement near the terminal and enables software to prompt system operation from a low-power state. Application software may also be able to make use of motion detection when in the ON state if it is enabled by lower-level software. NCR Motion Sensor Power/Status LED 18287 Motion is detected as a change in ambient light level that is greater than a software-controlled threshold. A photodiode mounted behind the front bezel of the unit senses ambient light levels. The photodiode resides on a small circuit board (the Motion Sensor Board). A harness connects the Motion Sensor Board to the amplifier and motion sensing logic on the Processor Board. The user Power/Status LED indicator shares this board. Chapter 1: Product Overview 1-31 Power/Status LED The LED power indicator indicates that power is present. The LED is green when the processor and BIOS are operating properly. The LED is mounted behind the front bezel on the same board as the motion sensor. Power OK LED The Power OK LED is located behind the Cable Cover, between the Customer Display and Cash Drawer connectors. Power OK LED (5V and 24V) 16453 LAN Status LEDs LAN Integrity (Green) LAN Speed: Yellow = 100 MB OFF = 10 MB 16455 1-32 Chapter 1: Product Overview Power Supply The terminal uses an AC adapter for its power supply, concealed in the terminal mounting. The supply is inaccessible when the terminal is in the normal operation and mounting position to prevent tampering, and sealed to help protect against spills or other environmental hazards. Note: The power supply automatically senses the proper AC voltage; therefore only normal servicing access is required. All power required to operate the base unit, PCMCIA option and PCMCIA cards, speaker option, scanner option, and bus-powered USB peripherals is provided by the power supply. The Processor Board serves as the hub to distribute power to all terminal functions. Cash drawers, VFD customer display, PS/2 keyboard, PCMCIA daughter board and slots, scanner (through RS-232 port), USB, hard disk, and the LCD all receive power through their respective Processor Board connectors. Integrated Speaker Module (Optional) The Integrated Speaker feature provides two stereo speakers that attach to the bottom of the Core Module. The maximum output of the speakers is approximately 6 watts per channel. Chapter 1: Product Overview 1-33 USB RS-232 Port Server The USB RS-232 Port Server is an intelligent, stackable expansion module that connects to the terminal Universal Serial Bus (USB) port, providing high-speed RS-232 serial ports. 7454/7401 USB Port RS-232 Ports 16944 1-34 Chapter 1: Product Overview Additional Pentium III and Celeron Connectors The Pentium III and Celeron board has an IRDA connector that is not on the Pentium board. It is not used at this time. A connector can be added on Pentium III and Celeron models to add two additional RS-232 ports. To add the ports, install the Dual RS-232 Port Kit (7454-F072) as described in the Feature Kits appendix. The following illustration shows the RS-232 Connector, which is part of the Dual RS-232 Port Kit, installed on the Connector Row Bracket. RS-232 Connector (COM 3 and COM 4) IRDA (Not used) 19106 The Dual RS-232 Port Kit also includes the Dual RS-232 Cable. When this cable is plugged into the Interface Cable Connector, the two additional serial ports are available. 18002 Chapter 2: Hardware Installation Introduction The terminal is fully assembled at the factory. This chapter explains the mounting options and how to connect optional hardware components to the terminal. Installation Summary The terminal should be removed from the shipping packaging and visual checks made to verify the correct hardware configuration. The system is then configured and any communication cables are connected. Only after inspection should the power cord be attached to the system and then connected to the AC power source. Power-up self-tests will run to verify basic functionality. ROM-based setup should be used to configure network options. Full configuration depends upon the system server and the management Web site. 2-2 Chapter 2: Hardware Installation Installation Restrictions • Before installing the terminal, read and follow the guidelines in the NCR 7454 Retail Terminal Site Preparation Guide and the NCR Workstation and Peripheral AC Wiring Guide. • Install the terminal near an electrical outlet that is easily accessible. Use the power cord as a power-disconnect device. • Do not permit any object to rest on the power cord. Do not locate the terminal where the power cord can be walked on. • Use a grounding strap or touch a grounded metal object to discharge any static electricity from your body before servicing the terminal. • If the power cord is replaced, it must be replaced with the same type of cord with the protective shroud. • Do not route the power cord through openings with sharp edges. Caution: This unit contains hazardous voltages and should only be serviced by qualified service personnel. Caution: DO NOT connect or disconnect the transaction printer while the terminal is connected to AC power. This can result in system or printer damage. Warning: The 7454 must be mounted securely to prevent a hazard. It must be installed in accordance with local building codes. The post or wall on which the unit is mounted should be able to withstand four times the weight of the unit, which is approximately 20 lbs. (9 kg). Chapter 2: Hardware Installation 2-3 Connecting the Cables Tilt Mount cable connectors are located on the underside of the Core Module, under a cable cover. Accessing the Cable Connectors 1. Tilt the display to access the cable connectors. Cable Cover Thumb Screw 15968 2. Loosen the thumbscrew that secures the Cable Cover and remove the cover. 2-4 Chapter 2: Hardware Installation Routing the Cables The 7454 has three places to secure cables to the base of the unit by using a cable tie wrap. Remove the power supply cover or customer display from the base of the unit, two thumb screws on bottom rear, and use a tie wrap to secure the Ethernet cable to one of the provided molded cable tie holders on the base. This should provide sufficient strain relief to prevent the cable from becoming tight and damaging the connector on the Processor Board. The peripheral cables are routed down through the Mount Assembly and out the rear of the unit. Bottom View 16413a Chapter 2: Hardware Installation 2-5 Identifying the Cable Connectors The following illustration identifies each of the cable connectors. Refer to the sections following the illustration for specific instructions on installing each peripheral. After installing the peripheral and LAN cables, replace the cable cover and tighten the thumbscrew. Audio Out Speaker CRT COM 1 LAN Power Keyboard PS/2 IRDA (not used) Microphone (optional) COM 2 USB 1 USB 2 Cash Drawer RS-232 (COM 3 & 4) Parallel 19107 Note: COM1 and COM3 are powered ports. Note: The COM3 & COM4 RS-232 ports require the Dual RS-232 Port Kit (7454-F072) feature 2-6 Chapter 2: Hardware Installation Installing Peripherals This section describes how to install transaction printers and other peripherals on the 7454 terminal. Installing a Transaction Printer Transaction printers can connect through a non-powered RS-232 or USB connector as defined in the table below. Each printer except the 2214 requires an external power supply. The illustrations show how to connect to the 7194 printer. Connecting to the other printers is done in the same manner. Refer to the corresponding printer owner’s manual for illustrations of the connector locations. Printer Type RS-232 USB 2214 Thermal Fiscal √ 7158 Thermal Receipt/Impact Slip √ 7166 Thermal Receipt/Impact Slip √ 7167 Thermal Receipt/Impact Slip √ √ 7194 Thermal Receipt √ √ 7196 Thermal Receipt √ 7197 Thermal Receipt √ √ √ Owner’s Manuals/Guides • NCR 7158 Thermal Receipt/Impact Printer Owner’s Guide (B005-0000-1112) • NCR 7166 Multifunction Printer Setup & User’s Guide (B005-0000-1002) • NCR RealPOS 7167 Two-Station POS Printer Owner’s Manual (B005-0000-1406) • NCR 7194 Thermal Receipt Printer Owner’s Guide (B005-0000-1097) • NCR 7196 Thermal Receipt Printer Operator Manual (B005-0000-1171) • NCR RealPOS 7197 Receipt Printer Owner’s Manual (B005-0000-1409) Chapter 2: Hardware Installation 2-7 RS-232 Installation 1. Connect the Printer Interface Cable to the RS-232 Connector on the back or on the bottom of the printer. Cash Drawer Connector Power Connector RS-232 Connector 16632a 2. Connect the other end of the printer cable to one of the RS-232 (non-powered) ports on the terminal. 3. Connect the external power supply cable to the Power Connector on the printer. 4. Plug the external power supply AC cable into an AC outlet. 2-8 Chapter 2: Hardware Installation USB Installation 1. Connect the Printer Interface Cable to the USB Connector on the back or on the bottom of the printer. Cash Drawer Connector Power Connector USB Connector 16632b 2. Connect the other end of the printer cable to one of the USB connectors (USB 1 or USB 2) on the terminal. 3. Connect the external power supply cable to the Power Connector on the printer. 4. Plug the external power supply AC cable into an AC outlet. Chapter 2: Hardware Installation 2-9 2214 Printer 1. Connect the Printer Interface Cable to the RS-232 Connector on the back of the printer. RS-232 Connector Printer Interface Cable 18543 2. Connect the other end of the Printer Interface Cable to an RS-232 port (non-powered) on the terminal. 3. Plug the Power Cord into an AC outlet. 2-10 Chapter 2: Hardware Installation Installing a Remote Customer Display The terminal supports three high-post remote customer displays. The mounting configuration is the same and appearance is similar: • 5974 Remote Customer Display (4x20 characters, VFD) • 5972-1000 Remote Customer Display (2x20 characters, VFD) • 5973 International VFD Customer Display 5974 Remote Customer Display 16670 1. Place the Display Mount on the desired surface within or 4 meters (13 feet) of the host terminal. 2. Determine if the cable should be routed down through the mounting surface or if it should be run on top of the surface. Chapter 2: Hardware Installation 2-11 3. Secure the Mounting Plate with 4 screws provided. Mounting Plate 4 Holes 0.40 mm (0.16 in.) Diameter 76 mm (3 in.) 16671 4. Connect the Display Cable to the Customer Display port on the terminal. Customer Display 15969b 2-12 Chapter 2: Hardware Installation 5972-1100 Remote Customer Display 16257 1. Place the Display Mount on the desired surface within 4 meters (13 feet) of the host terminal. 2. Determine if the cable should be routed down through the mounting surface or if it should be run on top of the surface. 3. Secure the Mounting Plate with 4 screws provided. Mounting Plate 4 Holes 0.40 mm (0.16 in.) Diameter 76 mm (3 in.) 16258 Chapter 2: Hardware Installation 2-13 4. Connect the 5972 Display Cable to the Parallel I/F Adapter Cable. 5972 Display Cable 497-0405676 - 4 M 1416-C278-0040 Parallel I/F Adapter Cable 497-0411000 - 0.6 M 1416-C472-0006 Customer Display Power Brick 7454 Cust. Display Port 16291a 5. Connect the Parallel I/F Adapter Cable to the Customer Display port on the terminal. Customer Display 15969b 6. Connect the 5972 Display Cable Power Brick connector to the Power Brick cable. 7. Plug the Power Brick into an AC outlet. 2-14 Chapter 2: Hardware Installation 5973 International VFD Customer Display (4) Screws 14528 1. Place the Display Mount on the desired surface within 4 meters (13 feet) of the host terminal. 2. Determine if the cable should be routed down through the mounting surface or if it should be run on top of the surface. 2. Secure the Mounting Plate with 4 screws provided. Mounting Plate 4 Holes 0.40 mm (0.16 in.) Diameter 76 mm (3 in.) 16258 Chapter 2: Hardware Installation 2-15 3. Connect the 5973 Parallel Cable to the Customer Display port on the terminal. Customer Display 15969b 2-16 Chapter 2: Hardware Installation Installing a High-Post Integrated Customer Display The 7454 Integrated Customer Display supports four lines of twenty 5x7 characters. This is the same display module that is used with the low-profile integrated display. 16713 Chapter 2: Hardware Installation 2-17 Installing an Integrated Customer Display (5972-F039) The standard Power Supply Cover on the 5953-F022 Remote Table Top Mount does not support attachment of an integrated NCR 7454 4 x 20 Customer Display. In order to mount an integrated display you need to install 5972-F039, which includes: 1. Power Supply Cover 2. 12-inch Integrated Display Post 3. Top Bracket. 4. Nylon Hole Plug 1 2 3 4 19726b 2-18 Chapter 2: Hardware Installation Installation Procedure 1. Route the cable (display connector end) up through the Power Supply Cover, Display Post, and Top Bracket. This is a tight fit and the connector has to be angled in order to make it though the openings. Use care to not damage the wires. Top Bracket Display Post Power Supply Cover 4 x 20 Integrated High-Post Cable 19949a 2. Insert the post into the hole on the top of the Power Supply Cover. Note the orientation above. The slot on the bottom end of the post should face the inside of the cover. 3. Install the Top Bracket onto the post. Chapter 2: Hardware Installation 2-19 4. Connect the cable to the a) Remove the Integrated Display Bracket (2 screws). b) Connect the cable to the 2 x 20 VFD Assembly. c) Replace the Integrated Display Bracket. 4 x 20 VFD Assembly Integrated Display Bracket Phillips PH Screw (4-24 x 0.625) 19948a 5. Install the Display Assembly onto the Top Bracket. 2-20 Chapter 2: Hardware Installation 6. Install the Nylon Hole Plug in the Power Supply Cover, locking the post in place. The slot permits the display to be rotated to personal preference. Nylon Hole Plug 7454 Customer Display Connector 16948 Chapter 2: Hardware Installation 2-21 7. Remove the Power Supply Cover from the 7454 unit. a) Remove the screws (2) that secure the cover. b) Press in on both sides of the cover and lift it up in the back to remove it. 20049 Press in on Both Sides Screws (2) 8. Install the Customer Display and Cover assembly onto the 7454 (2 screws). 16713 9. Connect the Display Cable to the Customer Display connector on the terminal. 2-22 Chapter 2: Hardware Installation Installing a Cash Drawer 1. Place the cash drawer in the desired location, within cable length of the terminal. 16269 2. Connect the cash drawer cable to the terminal cash drawer connector. Cash Drawer 15969c Note: The Cash Drawer can optionally be connected to the printer. Chapter 2: Hardware Installation 2-23 Installing a Second Cash Drawer The terminal supports a 2-drawer configuration with a Y-cable (1416-C372-0006). 1. Place the cash drawer in the desired location, within cable length of the terminal. 2. Connect the Y-cable to the terminal cash drawer connector. Dual Cash Drawer Y-Cable 1416-C372-0006 16270 Note: The Y-cable can optionally be connected to the printer. 2-24 Chapter 2: Hardware Installation Mounting the 7454 A Tilt Mount terminal can be installed on a flat horizontal surface or a flat vertical surface. NCR Table-Top Mount Wall Mount 16429 Chapter 2: Hardware Installation 2-25 Wall Mounting a Tilt Mount To install the Tilt Mount on a flat vertical surface, use the K533 Wall Mount Bracket Kit. 1. Secure the Wall Plate to the wall with lag screws (4) into the studs or with hardware of similar strength. The recommended viewing height for the terminal is 1.2 m (48") from the floor. Wall Mount Adapter Plate Release Lever Wall Plate 16400 2. Install the Wall Mount Adapter Plate to the bottom of the terminal with screws (4). 3. Install the terminal to the Wall Plate. The bottom of the Wall Mount Adapter Plate has slots that mate to locking tabs on the Wall Plate. 4. Latch the Release Lever. 2-26 Chapter 2: Hardware Installation Finalizing the Installation After the hardware installation has been completed, the terminal can be powered up to finalize the installation. The operating system, along with platform modifications, is pre-installed. The following sections list the steps involved to complete the system installation for each of the Gold Disk operating systems. Completing the OS Installation (Win2000) The system automatically reboots when the image recovery is complete and starts the software installation. This installation also installs most of the additional software and drivers that are included in the disk image. Complete the installation as follows. 1. After the terminal reboots, it will perform a disk check and then continue with the Windows 2000 installation. 2. Enter the User Name and Organization. 3. Enter the Computer Name for the client. 4. Enter the Administrator’s Account Password (optional) 5. When prompted, press Finish to reboot the client. 6. Login when prompted. 7. Run the MicroTouch screen calibration from the Desktop icon. Completing the OS Installation (WinXPe) The system automatically reboots when the image recovery is complete and starts the software installation. This installation also installs most of the additional software and drivers that are included in the disk image. Complete the installation as follows. 1. Click the Admin button to login as Administrator. 2. Read the EULA (End-User License Agreement) information in the DOS window, then type EXIT and press Enter to close the DOS window. Chapter 2: Hardware Installation 2-27 3. Start the Network Setup Wizard. 4. Select options to identify the network information for the terminal environment. 5. Enter the Computer Description. 6. Enter the Computer Name. 7. Enter the Workgroup Name. 8. When prompted, press Finish to reboot the terminal. 9. Log in when prompted. 1. Open the Control Panel or use the TouchWare Icon on the desktop and run the MicroTouch screen calibration. Completing the OS Installation (WinNT) The system automatically reboots when the image recovery is complete and starts the software installation. This installation also installs most of the additional software and drivers that are included in the disk image. Complete the installation as follows. 1. After the terminal reboots, press Next at the Windows Setup screen. 2. Accept the Microsoft license agreement. 3. Enter the User Name and Organization. 4. Enter the Computer Name for the client. 5. Enter the Administrator’s Account Password (optional). 6. When prompted, press Finish to reboot the client. 7. Log in when prompted. 8. Open the Control Panel and run the MicroTouch screen calibration. Completing the OS Installation (Win98) The system automatically reboots when the image recovery is complete and starts the software installation. This installation also installs most of the additional software and drivers that are included in the disk image. Complete the installation as follows. 2-28 Chapter 2: Hardware Installation 1. When the terminal boots it enters the Windows setup routine. Note: When installing Win98 on terminals with early Processor Boards (7454-22xx) there are few differences in the procedure as follows: a) The terminal starts the Add New Hardware Wizard. b) For each device found, permit Windows to search for new drivers (take defaults). c) After each driver is installed you are asked to reboot. Answer No. 2. At the User Information screen, enter the User information. This can be done using a keyboard or you can use the touch screen keyboard. After entering the information, press Enter or touch OK. 3. Go into the Control Panel and set the terminal Date and Time. 4. In the Control Panel, run the MicroTouch screen calibration. Completing the OS Installation (Win95) The system automatically reboots when the image recovery is complete and starts the software installation. This installation also installs most of the additional software and drivers that are included in the disk image. Complete the installation as follows. 1. After the terminal reboots, press Next at the Windows Setup screen. 2. At the User Information screen, enter the User information. This can be done using a keyboard or you can use the touch screen keyboard. After entering the information, press Enter or touch OK. 3. Run the MicroTouch screen calibration as described later in this chapter. Completing the OS Installation (DOS) The system automatically reboots when the image recovery is complete and opens at the DOS C: prompt. Chapter 2: Hardware Installation 2-29 Setting Auto-Logon (WinNT Terminal) Since the client does not have a keyboard it is desirous to have it logon automatically. 1. Create a default user account that you want to use to logon to the client(s). a) Open the User Manager. Select the Windows Start button, select Programs, Administrative Tools (Common), and then Select User Manager. b) Select the User menu and then select New User. Give the account a password (mandatory). As an extra precaution set the password never expires and that the user can not change it. c) Select Groups to modify the new user’s group memberships. 2-30 Chapter 2: Hardware Installation d) Add the new user to the Administrators group. You need to do this in order to be able to later turn off the auto-logon function. e) Select OK to close the Group Membership box. f) Select OK to create the account. 2. Modify the Registry. Select the Windows Start button and select Run. 3. Enter regedit and then select OK. 4. Open the following registry subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\ CurrentVersion\Winlogon Chapter 2: Hardware Installation 2-31 5. Create a new string value to permit auto logon for the default user. Select the Edit menu, select New and then select String Value. 6. Name the new entry AutoAdminLogon. 2-32 Chapter 2: Hardware Installation 7. Edit the string value. With the new entry selected, select the Edit menu and then select Modify. Enter the value 1 for auto-logon. A value of 0 sets it to no auto-logon. 8. Select OK to set the value. 9. Modify the DefaulUserName to contain the user ID that you want to automatically logon. With the DefaulUserName selected, select the Edit menu and then select Modify. Enter the user ID. 10. Select OK to set the value. Chapter 2: Hardware Installation 2-33 11. Create a new string value to contain the password for the default user. Select the Edit menu, select New and then select String Value. 12. Name the new entry DefaultPassword. 13. Edit the string value. With DefaultPassword selected, select the Edit menu and then select Modify. Enter the value of the password of the default user (from Step 1). The example below uses password. 14. Select OK to set the value. This completes the client installation. To bypass auto logon, and to log on as a different user, hold down the SHIFT key after a logoff or after a Windows NT restart. 2-34 Chapter 2: Hardware Installation Installing a Serial Mouse Follow these steps to install a Serial Mouse on the terminal. 1. Edit the boot.ini file, which is located in the root of the C drive. a. Open Windows NT Explorer b. Go to the View menu and select Folder Options. c. Select the View tab. d. Scroll down until you see a folder that is labeled Hidden Files. Make sure the button labeled Show All Files is selected and then select OK. e. Select the C drive root directory. Scroll down until you find the file named boot.ini and select it. f. Open the File menu and then select Properties. g. Uncheck the box labeled Read Only and then select OK. h. Open the boot.ini file with Notepad. It should have the following entries: [operating systems] multi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows NT Workstation Version 4.00" /NoSerialMice multi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows NT Workstation Version 4.00 [VGA mode]" /basevideo /sos 2. Delete the text /NoSerialMice. The file should now look like: 3. Save the file and then restart the terminal with the serial mouse connected. After the terminal restarts it recognizes the mouse and installs the supporting drivers. The drivers are located on the hard drive at C:\install\i386. If for some reason they are not on the hard drive, connect the terminal to a network and share a CD-ROM drive with the NT Operating System disk installed, or copy the files needed to the network. Chapter 2: Hardware Installation 2-35 Guidelines for Calibrating the Touch Screen The following guidelines should be observed for calibrating the touch screen. • Calibration should be done at time of installation • Recalibrate the touch screen when the system is installed at its final location. • Recalibrate whenever the terminal is moved to a new location. • Recalibrate the touch screen anytime the system has been disassembled for servicing. • Only use the Microcal (DOS) program, the Touchware Control Panel (Windows), or Touchware icon on the Desktop (XPe) to calibrate the touch screen. Microcal: a. Set the video resolution. Go to the Tools menu, Video. Select 800 x 600 256 colors. b. Go to the Tools menu, select Calibrate. Touchware Control Panel: a. Go to the Calibrate tab and press Calibrate. Calibration Procedure The calibration program looks at where your finger is when you lift it off the screen, not where you touch it. Therefore, calibrate the screen as follows: 1. Touch the screen near the calibration target. 2. Keep your finger on the screen and slide it to the center of the target. 3. Hold your finger firmly on the target for two seconds, then lift it off quickly. 2-36 Chapter 2: Hardware Installation 4. Verify that the calibration was set accurately before making a service call. Perform the calibration again if necessary. • If cursor is not stable, or false touches are suspected, run the Noise Check Utility from the Touchware Control Panel (Windows) or from the Microcal (DOS) program. Choose the recommended frequency (the one with the lowest noise level). This should also be done if the touch screen is still not calibrated after one attempt to recalibrate it. Microcal: a. Set the video resolution. Go to the Tools menu, Video. Select 800 x 600 256 colors. b. Go to the Tools menu, select Noise Check. c. Follow the instruction prompts. Choose the frequency with the lowest noise level. Touchware Control Panel: a. Go to the Cursor tab and press Stabilize Cursor. b. Choose the recommended frequency. • The Edge Adjust should be turned off if using Windows. Touchware Control Panel: a. Go to the Cursor tab. Edge Adjustment should be turned off. Application software can possibly generate a dialog box from the Touch Driver, with the message that the touch screen needs to be recalibrated. If the screen appears to be working normally, then this message can be ignored. There is a check box labeled, Do not show this message again. Make sure this box is checked. Chapter 2: Hardware Installation 2-37 Summary If there is a touch screen calibration issue during or after installation, take the following actions in the order listed: 1. Recalibrate. 2. If re-calibration is unsuccessful after two attempts, then run the Noise check to change the frequency. 3. If you are still not able to calibrate, change the touch screen glass. 4. The final step is to replace the Processor Board. If this corrects the problem, then the old glass is probably OK to reuse. Out-of-Box Failures The RSG-Atlanta Customer Satisfaction Hotline will replace out-of-box failed hard disks with identical, preloaded drives. Once a system is successfully installed, all disk contents are the responsibility of the customer. The customer is responsible for restoring operating system software and/or customer-specific data onto replacement disks sent to repair a failed or damaged disk in the field. NCR provides recovery tools for the operating system and platform software. Chapter 3: Setup Introduction This chapter describes how to configure the BIOS CMOS options. Following this Introduction, there are sections specific to Pentium terminals and sections specific to Pentium III/Celeron terminals. Note: An external alphanumeric keyboard is not required to run the BIOS CMOS Setup Utility, but a keyboard makes the setup easier. BIOS Versions The Setup Menus in this chapter reference NCR 7401/7454 BIOS Version 1.5.0.4 (Pentium) and NCR 7401/7452/7453/7454/7455 BIOS Version 2.1.2.x (Pentium III). Entering Setup Without a Keyboard 1. Apply power to the terminal. 2. Calibrate the touch screen. a) When the screen prompt that says Touch the screen two times to enter Setup appears, touch the screen three times. This causes the system to bypass the BIOS Setup and go directly to the Touch Screen Calibration Setup. Note: Setup can also be entered from the Boot Menu that is displayed when you press ESC during POST. b) As instructed on the screen, touch the circle near the lower-left corner of the screen. For best results, press the screen near the circle and then slide your finger onto the circle without raising your finger from the screen. 3-2 Chapter 3: Setup c) Using the same method as above, touch the circle near the upper-right corner of the screen. You should receive a Successful Calibration message and then the PhoenixBIOS Setup Utility should come up. d) Select the setup parameters by touching the controls at the bottom of the screen. Entering Setup Using a Keyboard 1. Apply power to the terminal. 2. Press the F2 key when the message at the bottom of the screen prompts you to do so. Note: Setup can also be entered from the Boot Menu that is displayed when you press ESC during POST. How to Select Menu Options The following keyboard controls are used to select the various menu options and to make changes to their values. • Use the arrow keys to select (highlight) options and menu screens. • Use the + and - (or F5 and F6) keys to change field values. • To view help information on the possible selections for the highlighted item, press F1. • To save the changes, move the cursor to the Exit Menu, select either Save Changes & Exit or Save Changes, and press Enter. Note: If you are not using an external keyboard, you can touch the menu controls at the bottom of the screen. If you encounter difficulty doing this, recalibrate the screen. Chapter 3: Setup 3-3 Restoring Factory Settings To automatically reset all values to their default settings for the current screen, press F9. The terminal will automatically load BIOS default CMOS values for boot up. To reset all BIOS settings to their default settings go to the Exit menu, press F9, select either Save Changes & Exit or Save Changes, and press Enter. Refer to the BIOS Default CMOS Values section later in this chapter for the pre-installed Setup defaults. 3-4 Chapter 3: Setup BIOS Default CMOS Values (Pentium) The following are the BIOS default CMOS values for the terminal. Note: When installing a new BIOS from the CD, the Processor Board type is automatically detected and the correct BIOS is automatically installed. Main Values System Time (variable) System Date (variable) Legacy Diskette A: 144 MV/1.25 MV, 3 ½" Legacy Diskette B: Disabled IDE Primary Master Type [Auto] Cylinders 4191 Heads 16 Sectors/Track 63 Maximum Capacity 2163 MB Multi-Sector Transfers 16 Sectors LBA Mode Control Enabled 32 Bit I/O Disabled Transfer Mode Fast PIO 4 Ultra DMA Mode Disabled IDE Primary Slave Type None Chapter 3: Setup IDE Secondary Master Type None IDE Secondary Slave Type None Memory Cache Enabled Cache System BIOS area Enabled Cache Video BIOS area Disabled System Memory 640 K Extended Memory 31744 K Power Savings Disabled Standby Timeout Off Auto Suspend Timeout Off Fixed Disk Disabled Video Disabled IDE Drive 0 Monitoring Disabled IDE Drive 1 Monitoring Disabled IDE Drive 2 Monitoring Disabled IDE Drive 3 Monitoring Disabled 3-5 3-6 Chapter 3: Setup PCI Bus Monitoring Disabled Boot sequence ® 1. LANDesk Service Agent II 2. Hard Drive Continuous POST Disabled Advanced Values I/O Device Configuration Local Bus IDE adapter Primary Serial port A Auto Serial port B Auto Mode Parallel port Mode Normal Auto Bi-directional Floppy disk controller Disabled Disk-On-Chip Address Disabled MSR Address Disabled Plug and Play No Reset Configuration Data No PS/2 Mouse Auto Large Disk Access Mode DOS Chapter 3: Setup Secured Setup Configurations No PCI Configuration ISA Graphics Device Installed No PCI/PNP ISA UMB Region Exclusion Available (all) 3-7 3-8 Chapter 3: Setup Interrupts (Pentium) The following table lists the default settings. IRQ System Resource NMI I/O Channel Check 0 Reserved, Interval Timer 1 Reserved, Keyboard buffer full 2 Reserved, Cascade interrupt 3 Serial Port 2 4 Serial Port 1 5 User available 6 Reserved, Floppy 7 Parallel Port 1 8 Real Time Clock 9 NCR Motion, Thermal interrupt 10 LAN 11 Windows Sound System/USB 12 Touch Screen 13 Reserved, Math coprocessor 14 On-board IDE (available if IDE is disabled) 15 MSR Chapter 3: Setup 3-9 Memory Map (Pentium) The following table details the memory map for the Pentium processor. The ESCD area from ED000-EDFFF is not available for use as an Upper Memory Block (UMB) by memory managers. The area from E0000EBFFF is currently not used by the BIOS and is available for use as UMB by memory managers. Parts of this area may be used by future versions of the BIOS to add increased functionality. Address Range (hex) Size FECFF000-FECFF01B 27 Description LAN PXE ROM 100000-10000000 255 MB Extended memory F0000-FFFFF 64 K System BIOS EE000-EFFFF 8K Main BIOS (available as UMB) ED000-EDFFF 4K ESCD (plug and play configuration area) EC000-ECFFF 4K OEM (available as UMB) E0000-EBFFF 48 K BIOS Reserved (currently available as UMB) D0000-DFFFF 64 K Available HI DOS memory CE000-CFFFF 8K Flash Disk (optional) CC000-CDFFF 8K NCR Trigantor MSR (optional) C0000-CBFFF 48 K Onboard video BIOS A0000-BFFFF 128 K Reserved for video memory 9FC00-9FFFF 1K Extended BIOS Data (moveable by QEMM, 386MAX) 80000-9FBFF 127 K Extended conventional 00000-7FFFF 512 K Conventional 3-10 Chapter 3: Setup BIOS Default CMOS Values (Pentium III/Celeron) The following are the BIOS default CMOS values for the workstation. Note: When installing a new BIOS from the CD, the Processor Board type is automatically detected and the correct BIOS is automatically installed. Main Values Note: An asterisk (*) indicates a variable value based on system specification, etc. . System Time * System Date * Legacy Diskette A: Disabled Legacy Diskette B: Disabled Primary Master 2168 MB Type Auto Cylinders 4200 Heads 16 Sectors 63 Maximum Capacity 2168 MB Total Sectors 4233600 Maximum Capacity 2168MB Multi-Sector Transfers 16 Sectors LBA Mode Control Enabled 32 Bit I/O Disabled Transfer Mode FPI0 4/DMA 2 Ultra DMA Mode Mode 2 Primary Slave None Type Auto Chapter 3: Setup Multi-Sector Transfers Disabled LBA Mode Control Disabled 32 Bit I/O Disabled Transfer Mode Standard Ultra DMA Mode Disabled Secondary Master None Type Auto Multi-Sector Transfers Disabled LBA Mode Control Disabled 32 Bit I/O Disabled Transfer Mode Standard Ultra DMA Mode Disabled Secondary Slave None Type Auto Multi-Sector Transfers Disabled LBA Mode Control Disabled 32 Bit I/O Disabled Transfer Mode Standard Ultra DMA Mode Disabled System Memory 640 K Extended Memory 64512 K Advanced Values Installed O/S Other Secured Setup Configuration No Reset Confirmation Data No Cache Memory 3-11 3-12 Chapter 3: Setup Memory Cache Enabled Cache System BIOS Write Protect Cache Video BIOS Write Protect Cache Base 0-512 K Write Back Cache Base 512K-640 K Write Back Cache Extended Memory Write Back Cache A000-AFFF Disabled Cache B000-BFFF Disabled Cache C800-CBFF Disabled Cache CC00-CFFF Disabled Cache D000-D3FF Disabled Cache D400-D7FF Disabled Cache D800-DBFF Disabled Cache DC00-DFFF Disabled Cache E000-E3FF Write Protect Cache E400-E7FF Write Protect Cache E400-E7FF Write Protect Cache EC00-EFFF PS/2 Port Write Protect Touchscreen USB Port 2 Primary I/O Device Configuration Serial Port A Powered Port Auto Auto Serial Port B Auto Parallel Port Auto Mode ECP Fdc on Lpt Disabled Chapter 3: Setup Floppy Diskette Controller Enabled Serial Port C Enabled Mode Normal Base I/O Address 3E8 Interrupt IRQ 5 Powered Auto Serial Port D Enabled Base I/O Address 2E8 Interrupt IRQ 11 Mode RS-232 Disk-On-Chip Address CE00 - CFFF MSR Address CC00 - CDFF MSR Interrupt 6 System Monitors +12 V Status * + 2.5 V Status * + 5 V Status * CPU Temperature * System Temperature * Vcc Status * Vcore Status * Vio Status * Vlcd Status * Vtt Status * Multiple ROM Menu 3-13 3-14 Chapter 3: Setup On-board Intel LAN Enabled Parallel CD-ROM Boot Disabled On-board Intel PXE Enabled Lucent WaveLAN ROM Disabled WaveLAN PXE ROM Disabled Selectable ROM 7 Disabled Selectable ROM 8 Disabled Selectable ROM 9 Disabled Selectable ROM 10 Disabled Selectable ROM 11 Disabled Selectable ROM 12 Disabled Selectable ROM 13 Disabled Selectable ROM 14 Disabled Selectable ROM 15 Disabled Selectable ROM 16 Beep Error Codes Disabled Off Large Disk Access Mode DOS Local Bus IDE Adapter Both Advanced Chipset Control Graphics Aperture 64 MB Enable memory gap Disabled ECC Config Disabled SERR Signal condition Multiple bit Default Primary Video Adapter AGP PCI/PNP UMB Resource Exclusion C800 - CBFF Available Chapter 3: Setup CC00 – CFFF Available D000 – D3FF Available D400 – D7FF Available D800 – DBFF Available DC00 - DFFF Available PCI/PNP IRQ Resource Exclusion IRQ 3 Available IRQ 4 Available IRQ 5 Available IRQ 7 Available IRQ 9 Reserved IRQ 10 Available IRQ 11 Available PCI IRQ line 1: Auto Select PCI IRQ line 2: Auto Select PCI IRQ line 3: Auto Select PCI IRQ line 4: Auto Select Boot-Time Diagnostic Screen Disabled QuickBoot Mode Enabled Continuous POST Disabled Boot menu retry Keyboard Allow warm boot Disabled Security Values Supervisor Password Is Clear 3-15 3-16 Chapter 3: Setup User Password Is Clear Set Supervisor Password Press ENTER Set User Password Press ENTER Diskette Access Supervisor Fixed Disk Boot Sector Normal Password on Boot Disabled Power Values Power Savings Disabled Standby Timeout Off Auto Suspend Timeout Off IDE Drive 0 Monitoring Disabled IDE Drive 1 Monitoring Disabled IDE Drive 2 Monitoring Disabled IDE Drive 3 Monitoring Disabled PCI Bus Monitoring Disabled Video Power State Control Auto Boot Values Intel ( R ) Boot Agent Version 4.0.17 Hard Drive ATAPI CD-ROM Drive Removable Devices Exit Values Exit Saving Changes Press ENTER Chapter 3: Setup Exit Discarding Changes Press ENTER Load Setup Defaults Press ENTER Discard Changes Press ENTER Save Changes Press ENTER Interrupts (Pentium III/Celeron) The following table lists the default settings. IRQ System Resource NMI I/O Channel Check 0 Reserved, Interval Timer 1 Reserved, Keyboard buffer full 2 Reserved, Cascade interrupt 3 Serial Port 2 4 Serial Port 1 5 Serial Ports 3 and 4 6 Reserved, Floppy 7 Parallel Port 1 8 Real Time Clock 9 NCR Thermal interrupt/PII4 SMBus 10 Audio 11 LAN 12 Mouse (available if disabled) 13 Reserved, Math coprocessor 14 On-board IDE (available if IDE is disabled) 15 On-board IDE (available for MSR if IDE is disabled) 3-17 3-18 Chapter 3: Setup Chapter 3: Setup 3-19 Memory Map (Pentium III/Celeron) The following table details the memory map for the Pentium III/Celeron processors. The ESCD area from ED000-EDFFF is not available for use as an Upper Memory Block (UMB) by memory managers. The area from E0000-EBFFF is currently not used by the BIOS and is available for use as UMB by memory managers. Parts of this area may be used by future versions of the BIOS to add increased functionality. Address Range (hex) Size FECFF000-FECFF01B 27 Description LAN PXE ROM 100000-10000000 255 MB Extended memory F0000-FFFFF 64 K System BIOS EE000-EFFFF 8K Main BIOS (available as UMB) ED000-EDFFF 4K ESCD (plug and play configuration area) EC000-ECFFF 4K OEM (available as UMB) E0000-EBFFF 48 K BIOS Reserved (currently available as UMB) D0000-DFFFF 64 K Available HI DOS memory CE000-CFFFF 8K Flash Disk (optional) CC000-CDFFF 8K NCR Trigantor MSR (optional) C0000-CAFFF 42 K Onboard video BIOS A0000-BFFFF 128 K Reserved for video memory 9FC00-9FFFF 1K Extended BIOS Data (moveable by QEMM, 386MAX) 80000-9FBFF 127 K Extended conventional 00000-7FFFF 512 K Conventional Chapter 4: Operating System Recovery Introduction This chapter discusses procedures how to recover the Operating System by using the parallel CD-ROM drive. The software is distributed on bootable CD-ROM media. The drivers that are necessary to run the CD-ROM are temporarily installed during boot. It is also possible to perform a BIOS update using a network connection. Refer to the NCR FitClient Software User's Guide for information about that procedure. Prerequisites The following are required on the 7454 in order to perform an OS recovery using a CD. • Bootable CD-ROM drive • • The terminal BIOS must be 1.02.00.00 or greater. • • External 2336-K007 (Parallel CD-ROM – Series 5 or Series 6) MicroSolutions BackPack CD-ROM Series 6 requires BIOS 2.1.1.1 or greater Keyboard Caution: When performing an OS recovery from a larger source image (larger disk) to a smaller destination disk you must use the special procedure described in the OS Recovery from a Larger Disk Image section that follows. 4-2 Chapter 4: Operating System Recovery Updating Procedures 1. Connect the external CD-ROM (2336-K007) drive to the parallel port on the terminal. 2. Connect the power connector to the CD-ROM drive. Parallel Connector Power Connector Parallel Connector 18250 Note: The parallel port on the 7454 is the Customer Display port. Therefore, if your terminal is configured with a Customer Display, you must temporarily disconnect it in order to use the CD-ROM drive. Chapter 4: Operating System Recovery 4-3 3. Apply power to the terminal so the CD-ROM drive can be opened. 4. Insert the CD that contains the operating system image. 7454 Model Software CD LPINs Win2000 WinXPe WinNT Win98 Win95 DOS *22xx D370-0489-0100 Not Supported D370-0433-0100 D370-0444-0100 D370-0442-0100 D370-0445-0100 32xx D370-0516-0100 D370-0565-0100 D370-0501-0100 D370-0500-0100 D370-0503-0100 D370-0445-0100 **Controlled 34xx, 35xx, 36xx, 37xx D370-0516-0100 D370-0565-0100 D370-0501-0100 D370-0500-0100 **Discontinued D370-0445-0100 Note: * The 22xx models have been discontinued. Contact NCR Product Manager for LPIN availability. ** Contact Product Manager for Controlled Delivery support of Windows 95 LPIN for 32xx model. 5. Boot the terminal. 6. Press F2 at the screen prompt to enter Setup. 7. Press F9 to set BIOS System defaults. 8. In the Advanced menu, select I/O Device Configuration. 9. Verify that the LPT 1 Mode is set to ECP. 10. Go back to the Advanced menu, select Multiple ROM Menu. 11. Set the Parallel CD-ROM Boot to Enabled. 12. Set all other Boot options to Disabled. 13. Exit Setup and Save Changes. As the terminal reboots, you should see a message during boot indicating that the CD-ROM has been recognized: Micro Solutions BACKPACK CD-ROM v0.3 . . . Booting from BACKPACK CD Starting MS-DOS 4-4 Chapter 4: Operating System Recovery 14. Follow the DOS screen prompts. After each entry you are asked to confirm your input. You can use 1 or y for Yes, 2 or n for No. 15. Enter whether or not you want to perform Disk verification. (Answering Yes takes twice as long, but is recommended.) If Yes is selected: • The Ghost® software verifies write operations and handles bad FAT clusters. • The Ghost error file (GHOST.ERR) is displayed before rebooting If No is selected: • The Ghost error file is displayed before rebooting only if Ghost aborts. Caution: If the error file is displayed, the batch file pauses for user input before rebooting. You may use Ctrl-C to cancel out of the batch file if you want to see the error file again, but nothing should be done that writes to the hard disk before rebooting. GHOST.ERR is on the RAM disk and is lost on reboot. 16. Select which type of recovery you want to perform from the next menu (normally option #1). 1) Redo entire disk with the first partition the same size. 2) Redo the first OS partition. 3) Redo the second OS partition. The Ghost software then begins the disk recovery from the CD. It displays a progress bar and gives you an estimate how long the process should take. When the recovery process is completed, the client hard disk is restored to its preinstalled condition, as originally received from the factory. 17. At the completion of the recovery process remove the CD and press ENTER to reboot the terminal. Chapter 4: Operating System Recovery 4-5 18. Remove the CD during reboot for the OS to begin. When system is restored, reset the BIOS to normal defaults. Completing the OS Installation (Win2000) The system automatically reboots when the image recovery is complete and starts the software installation. This installation also installs most of the additional software and drivers that are included in the disk image. Complete the installation as follows. 1. After the terminal reboots, it will perform a disk check and then continue with the Windows 2000 installation. 2. Enter the User Name and Organization. 3. Enter the Computer Name for the client. 4. Enter the Administrator’s Account Password (optional) 5. When prompted, press Finish to reboot the client. 6. Login when prompted. 7. Run the MicroTouch screen calibration from the Desktop icon. Completing the OS Installation (WinXPe) The system automatically reboots when the image recovery is complete and starts the software installation. This installation also installs most of the additional software and drivers that are included in the disk image. Complete the installation as follows. 1. Click the Admin button to login as Administrator. 2. Read the EULA (End-User License Agreement) information in the DOS window, then type EXIT and press Enter to close the DOS window. 3. Start the Network Setup Wizard. 4. Select options to identify the network information for the terminal environment. 5. Enter the Computer Description. 6. Enter the Computer Name. 4-6 Chapter 4: Operating System Recovery 7. Enter the Workgroup Name. 8. When prompted, press Finish to reboot the terminal. 9. Log in when prompted. 10. Open the Control Panel or use the TouchWare Icon on the desktop and run the MicroTouch screen calibration. Completing the OS Installation (WinNT) The system automatically reboots when the image recovery is complete and starts the software installation. This installation also installs most of the additional software and drivers that are included in the disk image. Complete the installation as follows. 1. After the terminal reboots, press Next at the Windows Setup screen. 2. Accept the Microsoft license agreement. 3. Enter the User Name and Organization. 4. Enter the Computer Name for the client. 5. Enter the Administrator’s Account Password (optional). 6. When prompted, press Finish to reboot the client. 7. Log in when prompted. 8. Open the Control Panel and run the MicroTouch screen calibration. Completing the OS Installation (Win98) The system automatically reboots when the image recovery is complete and starts the software installation. This installation also installs most of the additional software and drivers that are included in the disk image. Complete the installation as follows. 1. When the terminal boots it enters the Windows setup routine. Note: When installing Win98 on terminals with early Processor Boards (7454-22xx) there are few differences in the procedure as follows: a) The terminal starts the Add New Hardware Wizard. Chapter 4: Operating System Recovery 4-7 b) For each device found, permit Windows to search for new drivers (take defaults). c) After each driver is installed you are asked to reboot. Answer No. 2. At the User Information screen, enter the User information. This can be done using a keyboard or you can use the touch screen keyboard. After entering the information, press Enter or touch OK. 3. Go into the Control Panel and set the terminal Date and Time. 4. In the Control Panel, run the MicroTouch screen calibration. Completing the OS Installation (Win95) The system automatically reboots when the image recovery is complete and starts the software installation. This installation also installs most of the additional software and drivers that are included in the disk image. Complete the installation as follows. 1. After the terminal reboots, press Next at the Windows Setup screen. 2. At the User Information screen, enter the User information. This can be done using a keyboard or you can use the touch screen keyboard. After entering the information, press Enter or touch OK. 3. Open the Control Panel and run the MicroTouch screen calibration. Completing the OS Installation (DOS) The system automatically reboots when the image recovery is complete and opens at the DOS C: prompt. 4-8 Chapter 4: Operating System Recovery Gold Disk Contents This section describes the contents of each of the Gold Disk Images, including all the additions and changes that were made on top of the generic operating system. Important: For each operating system, NCR strongly recommends that the drivers placed in the c:\install directory be left there for the purposes of servicing and maintaining the system. If you are using the information in this section to build your own operating system image and not using NCR’s provided OS Recovery image as a base image, then we recommend that all installed drivers be placed in a similar c:\install directory for support. Microsoft Operating System License Agreements When purchasing a workstation or kiosk preloaded with a Microsoft operating system, the application provider must follow certain license agreement guidelines. Listed below are some of the major points of Microsoft’s “Embedded Software” agreement, which currently covers DOS, Win 3.11, Windows 95, Windows 98, Windows NT, Windows 2000, and Windows XPe. • The end user application should not permit the user (typically a cashier) to exit the application so that they may be able to browse the operating system desktop, explorer, or other Microsoft operating system user interface elements. This does not apply to servicing, upgrading, or diagnosing problems for the workstation by services or field engineers. This restriction is meant to ensure that the end user is only permitted to navigate within the confines of the end user’s application under normal operating conditions. • The NCR OS Recovery image can only be used to recover or update systems with licenses procured from NCR. Chapter 4: Operating System Recovery 4-9 Operating System Restrictions The following section describes restrictions for operating systems used with the 7454 terminal. Standby and Hibernate Mode Restriction When using a 7454 terminal without a keyboard or mouse, the Windows 2000, Windows XP PRO, and Windows XP Embedded OS Standby Mode and Hibernate Mode should be avoided. These two modes place the hardware in a low power state which requires an interrupt to restart the processor. The Windows 2000 and Windows XP Embedded Gold Disk Images disable Hibernate Mode and Standby Mode on the 7454 terminal. These two modes should not be used without a keyboard or mouse. 4-10 Chapter 4: Operating System Recovery NCR 7454-32xx Win2000 Operating System Recovery Software (Version 02.02.00.02) (LPIN: D370-0516-0100) Note: This product should only be used on 7454 terminals with a Microsoft Windows 2000 license 7454-32xx Windows 2000 Operating System Recovery Software provides the means of restoring the operating system to the hard disk of a 7454 POS terminal. The bootstrap program (di_intel.bsd) and disk recovery boot image (di_intel.bid) are downloaded to the target terminal over the network and restore the hard disk to the preinstalled state as shipped from the factory. This enables installation of the following software: • Microsoft Windows 2000 Professional w/ SP2 • Microsoft Internet Explorer 6.0 (6.0.2600.0000) • Internet Explorer SP1 • SMI Lynx EM/EM+ Video driver (5.0.2195.178) • SoundFusion Audio driver (5.12.01.3041) • Intel 82559 Ethernet LAN drivers (5.0.67.0) • NCRSYSM driver (3.0.1.9) • Windows Installer (2.0) • MicroTouch drivers (5.63) The following drivers are not installed automatically, but can be installed from their respective locations (Readme files exist in these locations, as well): • Backpack CD-ROM (3.02) C:\Install\Drivers\CDRom • Edgeport USB (1.16.9) C:\Install\Drivers\USB Chapter 4: Operating System Recovery 4-11 Furthermore, the following settings/revisions have been configured: • Preinstalled W2K to include the Product ID Number (PID) • Placed the Gold Drive Part Number, Date Created, LPIN, and Release in Registry under: HKey-Local_Machine\Software\NCR\Gold Drive • Ran Sysprep, using sysprep.inf and sysprep.bat, so that the mini installation will run on initial boot with the following parameters: - Automatically include PID • Established a FAT32 primary system partition that fills the entire drive • Included necessary OS cab files in C:\Install • Installed SP2 • Exposed to both EM and EM+ video chipsets • Exposed to a mouse so MicroTouch will install properly • Installed SMI Control Panel (4.3.5) • Installed Intel Proset utility • Set virtual memory to 192-394 • Enabled APM • Set ‘APM monitor shutoff’ to ‘Never’ • ‘Enable PME’ (in Intel Proset utility) set to ‘Hardware Default’ • Disabled game port • Enabled DMA • Set color to 16 bit • Added SetResolution.exe to RunOnce registry. • Added TerminalCheck.exe to Run registry. • Added NCR-specific EULA. • Added '/noguiboot' parameter to boot.ini to hide splash at startup. 4-12 Chapter 4: Operating System Recovery NCR 7454-3xxx WinXPe Operating System Recovery Software (Version 02.02.00.01) (LPIN: D370-0565-0100) Note: This product should only be used on 7454 terminals with a Microsoft Windows XPe license. 7454-3xxx Windows XPe Operating System Recovery Software provides the means of restoring the operating system to the hard disk of a 7454 POS terminal. The bootstrap program (di_intel.bsd) and disk recovery boot image (di_intel.bid) are downloaded to the target terminal over the network and restore the hard disk to the preinstalled state as shipped from the factory. This enables installation of the following software: • Microsoft Windows XPe w/ SP1 • SMI Lynx EM/EM+ Video driver (6.13.10.228) • Intel 82559 Ethernet LAN drivers (6.01.03.0000) • NCRSYSM driver (3.0.4.12) • MicroTouch drivers (5.64) The following drivers are not installed automatically, but can be installed from their respective locations (Readme files exist in these locations, as well): • Backpack CD-ROM (4.0.100.1190) C:\Install\Drivers\CDRom • Edgeport USB (2.20) C:\Install\Drivers\USB • Inside Out Networks Watchport/V Camera (2.20) C:\Install\Drivers\Camera Chapter 4: Operating System Recovery 4-13 Furthermore, the following settings/revisions have been configured: • Preinstalled XPe to include the Product ID Number (PID) • Placed the Gold Drive Part Number, Date Created, LPIN, and Release in Registry under: HKey-Local_Machine\Software\NCR\Gold Drive • Established a NFTS primary system partition that fills the entire drive • Included necessary OS cab files in C:\Install • Installed SMI Control Panel (4.2.2) • Installed Intel Proset utility • Set virtual memory to 128 • Enabled APM • Set ‘APM monitor shutoff’ to ‘Never’ • Set ‘Enable PME’ (in Intel Proset utility) to ‘Hardware Default’ • Set color to 24 bit • Added SetResolution.exe to RunOnce registry. • Added NCR-specific EULA. NCR 7454-22xx Win2000 Operating System Recovery Software (Version 01.01.00.00 (LPIN: D370-0489-0100) Installs the following software: • Microsoft Windows 2000 Professional with Service Pack 1 • Microsoft Internet Explorer 5.0 (5.00.3103.1000) • Chips and Technologies 69000 Assailant Video driver (2.46 Beta) • Crystal Audio Codec driver (5.0.2184.1) • Intel(R) 82559 Fast Ethernet LAN driver (5.0.67.0) 4-14 Chapter 4: Operating System Recovery • MicroTouch Touchware (5.6C2) • Backpack CD-Rom drivers available (version 3.02) Configures the following settings/revisions: • Sysprep.inf answer file and sysprep.bat batch file created to: − Skip EULA − Preinstall the Product ID Number (PID) • Placed the Gold Drive Part Number, Date Created, LPIN, and Release in Registry under: HKey-Local_Machine\Software\NCR\Gold Drive • Windows Installer (Version 1.1) installed Chapter 4: Operating System Recovery 4-15 NCR 7454-32xx NT Operating System Recovery Software (Version 02.02.00.01 (LPIN: D370-0501-0100) Note: This product should only be used on 7454 terminals with a Microsoft Windows NT license. 7454-32xx NT Operating System Recovery Software provides the means of restoring the operating system to the hard disk of a 7454 POS terminal. The bootstrap program (di_intel.bsd) and disk recovery boot image (di_intel.bid) are downloaded to the target terminal over the network and restore the hard disk to the preinstalled state as shipped from the factory. This permits installation of the following software: • Microsoft Windows NT with SP6a • Microsoft Internet Explorer 6.0 (6.0.2600.0000) • Internet Security Update (Q323759.exe) • SMI Lynx 3DM Video driver (4.00.1381.0178) • SoundFusion Audio driver (4.01.2086) • Intel 82559 Ethernet LAN drivers (5.00.66.0000) • NCRSYSM driver (3.0.1.9) • Windows Installer (2.0) • MicroTouch drivers (5.63 SR3) The following drivers are not installed automatically, but can be installed from their respective locations (Readme files exist in these locations, as well): • Backpack CD-ROM (2.04) C:\Install\Drivers\CDRom • Edgeport USB (2.13) C:\Install\Drivers\USB 4-16 Chapter 4: Operating System Recovery Furthermore, the following settings/revisions have been configured: • Preinstalled NT to include the Product ID Number (PID) • Placed the Gold Drive Part Number, Date Created, LPIN, and Release in Registry under: HKey-Local_Machine\Software\NCR\Gold Drive • Ran Sysprep (so that the mini installation will run on initial boot) with the following parameters: - Automatically include PID • Host.cmd set in RunOnce to update the registry • Established a 2gb FAT16 primary system partition • Established a secondary NTFS partition that fills the remainder of the drive • Included necessary OS cab files in C:\Install • Made SP6a folder available in C:\Install (installed) • Exposed to both EM and EM+ video chipsets • Installed SMI Control Panel (4.3.5) • Installed Intel Proset utility • 'Enable PME' (in Intel Proset utility) set to 'Hardware Default' • Enabled DMA • Muted Volume Line-In • Added SetResolution.exe to RunOnce registry. • Added TerminalCheck.exe to Run registry. • Added NCR-specific EULA. • Added '/noguiboot' parameter to boot.ini to hide splash at startup. Chapter 4: Operating System Recovery 4-17 NCR 7454-22xx NT Operating System Recovery Software (Version 01.04.01.00 (LPIN: D370-0433-0100) Installs the following software: • Microsoft Windows NT Workstation 4.0 with Service Pack 4a. Service Pack 6 included (but not installed) on the disk • Microsoft Internet Explorer 5.0 • MicroTouch TouchWare Version 5.4 for Mouse Port software • Chips & Technologies 69000 Video driver • CrystalWare Audio driver • Intel EtherExpress software • Intel PIIX Bus Master IDE drivers • M-Systems DiskOnChip 2000 driver (not installed) available • Backpack CD-ROM drivers (not installed) available Configures the following settings/revisions: • Enables the NT Dump settings to: − send an administrative alert − write dump to file − overwrite existing file − auto reboot after dump • Mutes the Volume Line-In • Changes event log to overwrite events as needed for the Application Type event logs • Changes the Windows Scroll Bar Size from 16 to 18 pixels for easier Touch response 4-18 Chapter 4: Operating System Recovery • Sysprep.inf answer file created to: − Skip EULA − Preinstall the Product ID Number (PID) • Places the Gold Drive Part Number, Date Created, LPIN, and Version in Registry under: HKey-Local_Machine\Software\NCR\Gold Drive • Windows Installer (Version 1.1) installed • Removes the following key from the registry (as a current COM9 issue workaround): Hkey_Local_Machine\System\CurrentControlSet\Servi ces\Serial\Parameters\ Serial 10999 • Changes page file size to 139-256 Chapter 4: Operating System Recovery 4-19 NCR 7454-32xx Win98 Operating System Recovery Software (Version 02.02.00.01) (LPIN: D370-0500-0100) Note: This product should only be used on 7454 terminals with a Microsoft Windows 98 license. 7454-32xx Win98 Operating System Recovery Software provides the means of restoring the operating system to the hard disk of a 7454 POS terminal. The bootstrap program (di_intel.bsd) and disk recovery boot image (di_intel.bid) are downloaded to the target terminal over the network and restore the hard disk to the preinstalled state as shipped from the factory. This permits installation of the following software: • Microsoft Windows 98SE • Microsoft Internet Explorer 6.0 (6.0.2600.0000) • Internet Explorer Security Update (Q323759.exe) • SMI Lynx 3DM Video driver(4.12.01.0034) • SoundFusion Audio driver (4.12.2885) • Intel 82559 Ethernet LAN drivers (5.00.67.0000) • NCRSYSM driver (3.0.1.8) • Windows Installer (2.0) • MicroTouch drivers (5.63 SR3) The following drivers are not installed automatically, but can be installed from their respective locations (Readme files exist in these locations, as well): • Backpack CD-ROM (2.04) C:\Install\Drivers\CDRom • Edgeport USB (1.16.9) C:\Install\Drivers\USB 4-20 Chapter 4: Operating System Recovery Furthermore, the following settings/revisions have been configured: • Preinstalled Win98 to include the Product ID Number (PID) • Placed the Gold Drive Part Number, Date Created, LPIN, and Release in Registry under: HKey-Local_Machine\Software\NCR\Gold Drive • Added Userinfo.exe to Start Menu to capture User Name, User Organization, Computer Name, and Workgroup (once the user has entered this information, userinfo will remove itself from the Start Menu) • Established a FAT32 primary system partition that fills the entire drive • Included necessary OS cab files in C:\Install • Exposed to both EM and EM+ video chipsets • Installed Intel Proset Utility • Applied a Microsoft hotfix to replace usbhub.sys version 4.10.2222 with 4.10.2223; this executable has been placed in C:\Install\Drivers\USB\Hotfix • Enabled DMA • Disabled DSound Acceleration and Sensaura/EAX in the SoundFusion control panel • Disabled game device and joystick • Set to High Color • ‘Enable PME’ (in Intel Proset utility) set to ‘Hardware Default’ • Muted the Volume Line-In • Added SetResolution.exe to RunOnce registry. • Added TerminalCheck.exe to Run registry. • Added NCR-specific EULA. • Added '/noguiboot' parameter to boot.ini to hide splash at startup. Chapter 4: Operating System Recovery NCR 7454-22xx Win98 Operating System Recovery Software (Version 01.01.00.00) (LPIN: D370-0444-0100) Installs the following software: • Microsoft Windows 98 Second Edition • Microsoft Internet Explorer 5.0 • MicroTouch TouchWare Version 5.4 for Mouse Port software • Chips & Technologies 69000 Video driver • Crystal Audio driver • Intel 8255x-based PCI Ethernet Adapter • Intel PIIX Bus Master IDE drivers • Backpack CD-ROM drivers (not installed) available Configures the following settings/revisions: • Mutes the Volume Line-In • Places the Gold Drive Part Number, Date Created, LPIN, and Version in Registry under: HKey-Local_Machine\Software\NCR\Gold Drive • Windows Installer (Version 1.1) installed 4-21 4-22 Chapter 4: Operating System Recovery NCR 7454-32xx Win95 Operating System Recovery Software (Version 02.01.00.01) (LPIN: D370-0503-0000) Note: This product should only be used on 7454 terminals with a Microsoft Windows 95 license. 7454-32xx Windows 95 Operating System Recovery Software provides the means of restoring the operating system to the hard disk of a 7454 POS terminal. The bootstrap program (di_intel.bsd) and disk recovery boot image (di_intel.bid) are downloaded to the target terminal over the network and restore the hard disk to the preinstalled state as shipped from the factory. This permits installation of the following software: • Microsoft Windows 95 OSR2 • Microsoft Internet Explorer 5.5 (5.50.4134.0600) • SMI Lynx 3DM Video driver (4.12.01.0034) • SoundFusion Audio driver (4.12.2885) • Intel 82559 Ethernet LAN drivers (5.00.66.0000) • PIIX IDE BusMaster drivers (3.3.0.2) • NCRSYSM driver (2.01.01.004) • Windows Installer (1.1) • MicroTouch drivers (5.62) The following drivers are not installed automatically, but can be installed from their respective locations (Readme files exist in these locations, as well): • Backpack CD-ROM (2.04) C:\Install\Drivers\CDRom • M-Systems DiskOnChip (4.2) C:\Install\Drivers\DskonChp • Edgeport USB (1.15.2) C:\Install\Drivers\USB Chapter 4: Operating System Recovery 4-23 Furthermore, the following settings/revisions have been configured: • Preinstalled Win95 to include the Product ID Number (PID) • Placed the Gold Drive Part Number, Date Created, LPIN, and Release in Registry under: HKey-Local_Machine\Software\NCR\Gold Drive • Added Userinfo.exe to Start Menu to capture User Name, User Organization, Computer Name, and Workgroup (once the user has entered this information, userinfo will remove itself from the Start Menu) • Established a 2gb FAT16 primary system partition • Established a secondary FAT32 partition that fills the remainder of the drive • Included necessary OS cab files in C:\Install • Exposed to both EM and EM+ video chipsets • Installed Intel Proset Utility • Disabled game device and joystick • Set color to 256 4-24 Chapter 4: Operating System Recovery NCR 7454-22xx Win95 Operating System Recovery Software (Version 01.02.00.00) (LPIN: D370-0442-0000) Installs the following software: • Win95 w/PID • Msdos.sys file edited to include the following parameter: Autoscan = 2 • IE5 • MicroTouch version 5.4 • Volume Line-in set to 0 • Scroll Bar Size set to 18 • PCMCIA files updated: − Cbss.vxd − Pci.vxd − Pccard.vxd − Pcmcia.inf • Userinfo.exe added (User info input) • Windows Installer • Amdk6upd.exe • Version control added to Registry to track Gold Disk version info: Hkey_Local_Machine\Software\NCR\FitSock\Gold Drive Chapter 4: Operating System Recovery 4-25 OS Recovery from a Larger Disk Image The following procedure should be used to restore an Operating System when the destination disk is smaller than the source image (i.e., OS Recovery was made on a 10 GB source disk, but is being recovered on a 4.3 GB drive). 1. Boot the system. You should see a message during boot indicating that the CD-ROM has been recognized: Micro Solutions BACKPACK CD-ROM v0.3 . . . Booting from BACKPACK CD Starting MS-DOS 2. Follow the DOS screen prompts. After each entry, you are asked to confirm your input. You can use 1 or y for Yes, 2 or n for No. 3. Enter No at the Disk verification question. 4. Select which type of recovery you want to perform from the next menu (normally option #1). 1) Redo entire disk with the first partition the same size. 2) Redo the first OS partition. 3) Redo the second OS partition. 5. At the Press any key to continue dialog box, press [CTRL]-C to abort the process. When asked Terminate batch job? Answer Y. 6. From the command prompt, change to drive Z, which is the location of the Ghost software (CD-ROM drive). 7. Run the Ghost command. Ghost.exe 8. Press Enter. 9. Select Local → Disk → From Image and press Enter. 4-26 Chapter 4: Operating System Recovery 10. The directory that Ghost is now looking in should be Z: (if not, switch to Z). Select the File name to load image from file (nnnnnnn.gho) and press Enter. 11. Select the Local destination drive and press Enter. 12. Set the sizes of the primary and secondary partitions as follows. O/S Primary Partition/ Format Secondary Partition Size DOS 2 GB/FAT16 2 GB/FAT16 Win95 2 GB/FAT16 Fill remainder as FAT 32 WinNT 2 GB/FAT16 Fill remainder as NTFS Win98 Single FAT 32 partition N/A Win2000 Single FAT 32 partition N/A WinXPe Single NTFS partition N/A Note: In order to do this you may need to clear the amount from the second partition. 13. Press Enter. 14. If you are recovering from Win9x, it is likely that the second partition will be too small for FAT32. If so, a dialog is displayed Converting partition from FAT32 to FAT, proceed? Choose Yes. 15. At the next dialog box, Proceed with disk load? Destination drive will be permanently overwritten, Choose Yes to start the recovery process. Chapter 5: BIOS Updating Procedures Introduction The terminal’s BIOS can be updated using a parallel CD-ROM drive and software available on bootable CD-ROM media. The drivers necessary to run the CD-ROM are temporarily installed during boot. This chapter describes this procedure. It is also possible to perform a BIOS update using a network connection. Refer to the NCR FitClient Software User's Guide for information about that procedure. Crisis Recovery In the event the BIOS becomes corrupt, such as the result of a power failure during the BIOS Update procedure, you can use the method discussed later in this chapter in the BIOS Crisis Recovery section to recover the BIOS. Prerequisites The following are required on the 7454 in order to perform a BIOS update using a CD. • Bootable CD-ROM drive • • External 2336-K007 (Parallel CD-ROM – Series 5 or Series 6) The terminal BIOS must be 1.02.00.00 or greater. • CD-ROM Series 6 requires BIOS MicroSolutions backpack 2.1.1.1 or greater • Keyboard • NCR BIOS and BIOS Update Software (LPIN: A370-0022-0100) 5-2 Chapter 5: BIOS Updating Procedures Updating Procedures 1. Connect the external CD-ROM (2336-K007) drive to the parallel port on the terminal. 2. Connect the power connector to the CD-ROM drive. Parallel Connector Power Connector Parallel Connector 18250 Note: The parallel port on the 7454 is the Customer Display port. Therefore, if your terminal is configured with a Customer Display, you must temporarily disconnect it in order to use the CD-ROM drive. 3. Apply power to the terminal so the CD-ROM drive can be opened. 4. Insert the BIOS update CD. NCR BIOS and BIOS Update Software LPIN: A370-0022-0100 5. Boot the terminal. Chapter 5: BIOS Updating Procedures 5-3 6. Press F2 at the screen prompt to enter the Setup Utility. 7. In the Advanced menu, select I/O Device Configuration. 8. Verify that the LPT 1 Mode is set to ECP. 9. Go back to the Advanced menu, select Multiple ROM Menu. 10. Set the Parallel CD-ROM Boot to Enabled. 11. Exit Setup and Save Changes. As the terminal reboots, you should see a message during boot indicating that the CD-ROM has been recognized: Micro Solutions BACKPACK CD-ROM v0.3 . . . Booting from BACKPACK CD Starting MS-DOS 12. Follow the screen prompts on the client to update the BIOS. You can select two methods to run the update program. • Automatic BIOS Update – update process runs unattended Note: You see a prompt for terminal model and serial number information. If the program detects invalid information in the current BIOS, or if you are replacing the Processor Board, there is not model/serial number information in the BIOS. Important: Model/Serial Number is mandatory for FitClient operation. • Interactive BIOS Update – permits you to input/replace the model/serial number information that is stored in the BIOS. Note: Model/Serial number data that is currently stored in the BIOS is displayed during power up. 13. When you get the green window, this indicates a successful update. 14. Remove the CD and then press any key to reboot. 13. When the system reboots, press F2 at the screen prompt to enter Setup. 14. In the Exit menu, select Load Setup Defaults. 15. Exit Setup and Save Changes. 5-4 Chapter 5: BIOS Updating Procedures BIOS Crisis Recovery The procedures below provide a way to restore the BIOS resulting from a non-recoverable condition. Note: Use this BIOS crisis recovery procedure only for a NON-RECOVERABLE BIOS failure. A non-recoverable BIOS state typically results from power loss during a flash BIOS update process. This is a rare occurrence and should not be confused with other hardware errors that cause a no video state. This procedure is not intended to be used for changing or upgrading an operational BIOS. Required Hardware Part Number Part Name Use PC with at serial port Download BIOS 497-0408349 Cable, 9-Pin Female to 9-Pin Female RS232 PC to terminal connection 497-0411000 Cable, Parallel Interface 7454 parallel port to Dongle connection 497-0413418 Parallel Dongle Forces BIOS recovery 497-0414184 POS Connector Board 7454 parallel port (not required if already present) Required Software Acquire the following software from NCR. NCR 74xx BIOS and BIOS Update Software LPIN: A370-0022-0100, Release 3.0 or later P/N: 497-0424310 Chapter 5: BIOS Updating Procedures Recovery Procedures 1. Connect the Parallel I/F Cable to the parallel (Customer Display) connector on the terminal. RS-232 (Com 1) Customer Display 16993 Note: The parallel connector on the 7454 terminal is used for the Customer Display. If the terminal is equipped with a Customer Display you must temporarily disconnect the display cable. If the terminal is not equipped with a Customer Display then it is likely that the terminal does not have a parallel connector and you will have to install the POS Connector Board. See the NCR 7454 Retail Terminal Hardware Service Guide (B005-0000-1342) for information how to open the terminal and install the POS Connector Board. 5-5 5-6 Chapter 5: BIOS Updating Procedures 2. Connect the two machines with the RS-232 cable. Use COM Port 1 on both machines (COM1 is next to the USB ports on the 7454). PC NCR 7454 RS-232 Cable Parallel I/F Cable Parallel Dongle 16991 3. Connect the Parallel Dongle to the Parallel I/F Cable. Parallel Dongle 25-pin D-Shell Receptacle 497-0411000 28-pin Sub-Miniature D-Plug Parallel Port 16992 4. Boot the PC in the DOS mode with CD-ROM support. Note: The PC must be running in the DOS mode (not in a Windows DOS box) for the software to operate correctly. 5. Insert the BIOS update CD into the PC. NCR BIOS and BIOS Update Software LPIN: A370-0022-0100 6. Apply power to the terminal. 7. On the PC, change directory to the CD-ROM drive. E: [Enter] Chapter 5: BIOS Updating Procedures 5-7 8. Enter the update command: EMBflash [Enter] 9. Select the number for the 7454 terminal from the menu list: 1) 2) 3) 4) 5) 6) 7) 8) 7454 7401 7452 7453 7455 7460 7451 7456 1 [Enter] A blue screen displays as the program runs, showing the program progress, followed by a green screen, indicating a successful load. PhoenixPhlash Status Flash memory has been successfully programmed PRESS ANY KEY TO EXIT 19502 The Class/Model/Serial # information is deleted using the Crisis Recovery procedure. Use the normal BIOS update procedures, as discussed earlier in this chapter, to restore the information. 5-8 Chapter 5: BIOS Updating Procedures Cable/Connector Pin-Out Information Parallel Dongle 25-Pin D-shell Receptacle (Viewed from wiring side) 13 12 25 11 24 10 23 9 22 8 21 7 20 6 19 5 4 18 17 3 16 2 15 1 14 19513 RS-232 Cable P1 5 9 1 6 P2 9-Pin D-shell Receptacle 1 1 2 2 3 4 3 4 5 5 6 6 7 7 9-Pin D-shell Receptacle 5 9 1 6 8 8 P1 P2 19512 Chapter 5: BIOS Updating Procedures 5-9 Chapter 6: NCR 7454 4x20 Customer Display Introduction This chapter defines the character sets and supported commands. The NCR 7454 4x20 Customer Display is IEEE 1284 Compatible and supports Extended Capability Parallel (ECP). Viewing Area The characters are arranged in 4 rows of 20 characters. Each character is a 5x7 dot matrix. 1 2 3 20 16674 6-2 Chapter 6: NCR 7454 4x20 Customer Display Diagnostics Power-Up Diagnostics occur soon after the hardware reset circuitry is released, or when a Reset Display command is received from the host software. When the hardware is powered down, all registers and memory are lost. The display is not capable of any kind of power recovery back to a previous state. As a part of the Power-Up Diagnostics, the working registers and variables are initialized (set to zero). The self-diagnostics include: 1. Micro-controller Test The Busy line is set active at the beginning of the test. The first test is Exclusive-ORing all internal program memory locations and the result of the test is zero. Any unused bytes in the summed page are always programmed with null values so that they do not have an impact on the execution of the test. An internal RAM test writes a varying numerical value to each RAM location. The pattern must show that all RAM locations can be uniquely addressed. All RAM will be written. After the write phase is complete, a read phase begins to ensure the writes held. If an error is discovered, testing halts and the firmware begins executing a forever do nothing loop. 2. Display Test The display will run an extra test that turns on all pixels on the display (character cells) for about two seconds and then displays the part number and the firmware version “008-0221552, V1.00.01” for another two seconds. This permits a user to examine the display for any pixel failure. The unit does not have the capability to determine if the Display Test passed. Once diagnostic testing is completed, the line states will be returned to normal and the firmware branches to its idle routine. Note: When the I/F receives a Reset command, only Step 1 is executed. The Display Test is not executed. Chapter 6: NCR 7454 4x20 Customer Display Character Set Page 1 – International 6-3 6-4 Chapter 6: NCR 7454 4x20 Customer Display Page 2 – Japanese Chapter 6: NCR 7454 4x20 Customer Display Page 3 – Code Page 850 6-5 6-6 Chapter 6: NCR 7454 4x20 Customer Display Command Descriptions Structure/Logic Description The Retail VFD firmware is comprised of operating system type services such as common subroutines, interrupt service routines, and data processing routines. Normally, the firmware is always active refreshing the Retail VFD to keep display data visible. The firmware will also act on interrupts due to host parallel communication. This communication is in the form of commands from the host to the Retail VFD that require the Retail VFD to modify the display appearance. The Retail VFD firmware uses a micro-controller and interfaces to parallel links. Host/Retail VFD Command Interface The Retail VFD accepts two types of data; display data and command data. If a byte received from the host is any character except ESC (0x1B) character, it is processed as a character and displayed on the Retail VFD. If an ESC character (0x1B) is received, the subsequent byte(s) is processed as a command. If the subsequent byte is an invalid command it will be ignored. If an ESC is received, but no subsequent byte is received within ten seconds, the firmware will ignore it. Note that each command consists of at least two bytes. The first byte (0x1B) is a command identifier indicating the next byte(s) is a command byte. The command byte may be followed by parameter or data bytes depending on the command. It is only valid to receive an ESC (0x1B) as a command identifier. The following table describes the supported Retail VFD commands. Chapter 6: NCR 7454 4x20 Customer Display Command Function Return Status/String 1B 01 Reset Display No 1B 02 Erase Display No 1B 03 Invalid Command No 1B 04 Set Diagnostic State No 1B 05 Set Display State On No 1B 06 Set Low Power State On (Default) No 1B 07 Enable Cursor No 1B 08 Disable Cursor (Default) No 1B 09 Set Screen Save Blank (Default) No 1B 0A Set Screen Save Walk No 1B 0B Turn On Screen Save No 1B 0C Disable Screen Save Feature No 1B 0D Enable Character Blink No 1B 0E Disable Character Blink (Default) No 1B 0F Move Cursor Left No 1B 10 Move Cursor Right No 1B 11 Move Cursor Up No 1B 12 Move Cursor Down No 1B 13 Set Cursor Position No 1B 17 Brightness Adjustment (Default = 5) No 1B 18 Read Display ID Yes 1B 19 Read Display ID String Yes 1B 20 Select Character Set 1 (Default) No 1B 21 Select Character Set 2 No 1B 22-32 Reserved No 1B 38 Read Display Data String Yes 6-7 6-8 Chapter 6: NCR 7454 4x20 Customer Display Reset Display Format: 1B 01 Description: This command executes the power-down power-up diagnostic sequence. The BUSY line is set to active condition. The micro-controller test consists of a sum-check test on the ROM and a write/read test on the RAM. After executing the command, the display screen is cleared, the cursor moves to the 0 position, the BUSY line is set to inactive conditions, and all registers and variables are initialized. Note that the screen is cleared during this command. If a host needs previous data redisplayed, the host must resend the previous data after this command has completed. Erase Display Format: 1B 02 Description: This command clears all of the displayed characters by writing a space to each display position. A space is defined as character 0x20 of the current character set. The cursor moves to the 0 position. Invalid Command Format: 1B 03 Description: This in now an invalid command. Chapter 6: NCR 7454 4x20 Customer Display 6-9 Set Diagnostic State Format: 1B 04 Description: This state is exclusive from the On and Low Power states. This command causes the firmware to display the current NCR part number and firmware version of the device. For example, the current part number and firmware version of the device are 008-0221537 and V1.00.01) for two seconds and then step through each installed 256character set (default and user defined) displaying one character at a time on all 40 display positions at a rate of about one character per second. Start with the currently selected character set and then display all of the characters from the other sets the same way. This continues until one of the other state commands is performed. Prior display data is saved and can be restored be sending the Turn On (state 3) command. Set Display State On Format: 1B 05 Description: This state is used for normal run-time conditions. This operation instructs the firmware to leave one of the other states and begin performing normal refresh operations. There may be a slight delay before the VFD reaches the specified brightness setting when exiting the Low Power State. This delay should not exceed 1 second from the time the command is received until the time the VFD reaches the specified brightness. Highest priority is given to refresh operations and a lower priority is given to host communications. Host communications still work, but if a large amount of data is to be programmed in a very short time frame, it would work faster if the Blank State was programmed prior to the information transfer. The Screen Save feature may be in force during the Display On state. This means that after about five minutes of no new display activity, the Screen Save feature could take over and cause the display to go blank or begin walking from right to left. 6-10 Chapter 6: NCR 7454 4x20 Customer Display Set Low Power State On Format: 1B 06 Description: This state is used to reduce Retail VFD power consumption and extend the life of the Retail VFD. Power is only removed from the VFD and the display will not be refreshed. The Retail VFD controller is still fully operational and will continue to accept commands. This command causes the firmware to blank or turn off the Retail VFD. Display data can be processed while the display is in the Low Power state, but it will not appear until the Low Power state is changed. The displayed character(s) states is preserved so that upon leaving the Low Power State the display is restored. To leave the Low Power State, one of the other state commands must be received. This is the default state for the Retail VFD after power-up. Enable Cursor Format: 1B 07 Description: This command causes a flashing cursor to be used whenever the Display On state is in force. When the cursor is enabled, the firmware will show a visible flashing cursor at the current cursor position. The flashing cursor should be visible for one second and then the character at the cursor position should be visible for one second. The effect is to alternate between the character and the cursor. The cursor is defined as character 5FH of whatever character set is currently chosen. For the two supported character sets, the cursor is the bottom row of pixels turned on. For a user defined character set, the cursor will be whatever is defined as character 5FH of the character set. When the cursor is enabled, it overwrites the character at the cursor position. If the cursor is disabled, the character at the cursor position is left visible. Disable Cursor Format: 1B 08 Description: This command causes the cursor to be turned off. This is the default state for the cursor after power-up. A disabled cursor does not overwrite a displayed character. Chapter 6: NCR 7454 4x20 Customer Display 6-11 Set Screen Save Blank Format: 1B 09 Description: This command is intended to preserve the life of the display hardware unit. The firmware maintains a five-minute timer that triggers this feature. The Screen Save feature can be disabled through a command from the host software. When the feature is not disabled, two specific options exist. The Set Screen Save Blank operation causes the display to go blank when the timer expires. When the firmware receives the command code, the Screen Save mode is canceled and the five-minute timer is established. Screen Save Blank removes power from the Retail VFD and does not refresh the display in the same manner as the Set Low Power On command. At power up, the timer is established at five minutes and Screen Save Blank is established as a default. The five minute timer is not reset by any invalid or incorrect command. Set Screen Save Walk Format: 1B 0A Description: This command causes the visible display to walk right to left when the Screen Save timer expires (five minutes). The characters on the display will appear to walk across the corresponding display row from right to left. The four lines in the 4x20 Display will walk in parallel completely off the left side of the display and then the four lines will appear to come back from the right. If the display is space filled, then no effect is perceived even though the walking is taking place. The Screen Save Blank mode is the default mode after power up. Turn On Screen Save Format: 1B 0B Description: This command causes the one of the screen save functions (Set Screen Save Blank or Set Screen Save Walk) to activate immediately rather than waiting for the screen save timer to expire. If the Disable Screen Save Option command is in effect when this command is issued, it is canceled and the screen saver is enabled and activated immediately. 6-12 Chapter 6: NCR 7454 4x20 Customer Display Disable Screen Save Option Format: 1B 0C Description: The firmware will cease to keep time for the screen save activity from the host software and the display will neither go blank nor begin to walk due to inactivity from the host. This command can be canceled by the Turn On Screen Save, Set Screen Save Blank, and Set Screen Save Walk commands. Enable Character Blink Format: 1B 0D Description: The blink attribute is the only modifier that is supported for the display character positions. The attribute itself is not necessarily programmed with each new character code. Rather, each time a new character is received, the current setting of the character blink operator is adopted as the working attribute for the new character. If a new character is received while character blink is enabled, the new character will blink. This makes it possible to have a display with both blinking and nonblinking characters. The blink period is one second on and one second off. All characters that are blink enabled, blink at the same time. The only way to cause an existing character to start or stop blinking is to set up the character blink operator, locate the cursor to the correct character, and resend the individual character code. Disable Character Blink Format: 1B 0E Description: This command counteracts the Enable Character Blink. The firmware will implement all new character codes with an on and holding character presentation. On power up, the character blink modifier is defaulted to disabled. Chapter 6: NCR 7454 4x20 Customer Display 6-13 Move Cursor Left Format: 1B 0F Description: Moves the cursor one position to the left. When the cursor is at the left end of the rows 2-4, it moves to the right end of the row above it. When the cursor is at the left end of the row 1, it moves to the right end of the row 4. The cursor location always indicates the position of the next character to be displayed, whether the cursor is enabled and blinking or not. After each character is displayed, the firmware performs a logical Move Cursor Right command. Move Cursor Right Format: 1B 10 Description: Moves the cursor one position to the right. When the cursor is at the right end of the row 1-3, it moves to the left end of the next row. When the cursor is at the right end of the row 4, it moves to the left end of the row 1. The cursor location always indicates the position of the next character to be displayed, whether the cursor is enabled and blinking or not. After each character is displayed, the firmware performs a logical Move Cursor Right command. When the cursor is at the right end of the row 4, it moves to the left end of the row 1 and operates in an Overwrite Mode. (i.e., The next character sent to the display will overwrite the character in the left end of the row 1.) Move Cursor Up Format: 1B 11 Description: Moves the cursor up one line. When the cursor is on the row 2-4, the cursor is moved to the same column on the row above it. When the cursor is on the row 1, the cursor is moved to the same column on the row 4. The cursor location always indicates the position of the next character to be displayed, whether the cursor is enabled and blinking or not. After each character is displayed, the firmware performs a logical Move Cursor Right command. 6-14 Chapter 6: NCR 7454 4x20 Customer Display Move Cursor Down Format: 1B 12 Description: Moves the cursor down one line. When the cursor is on the 1-3, the cursor is moved to the same column on the next row. When the cursor is on the row 4, the cursor is moved to the same column on the row 1. The cursor location always indicates the position of the next character to be displayed, whether the cursor is enabled and blinking or not. After each character is displayed, the firmware performs a logical Move Cursor Right command. Move Cursor To Specified Position Format: 1B 13 nn Range: 00 ≤ nn ≤ 4F (hex) Description: Moves the cursor to the specified position. Position 0 is the upper leftmost position and position 4F is the lower rightmost position. Any value outside this range will be discarded, the command will be ignored, and the cursor will not be moved. The cursor location always indicates the position of the next character to be displayed, whether the cursor is enabled and blinking or not. After each character is displayed, the firmware performs a logical Move Cursor Right command. The character positions are shown below. 0 1 2 3 4 5 6 7 8 9 0A 0B 0C 0D 0E 0F 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1D 1E 1F 20 21 22 23 24 25 26 27 28 29 2A 2B 2C 2D 2E 2F 30 31 32 33 34 35 36 37 38 39 3A 3B 3C 3D 3E 3F 40 41 42 43 44 45 46 47 48 49 4A 4B 4C 4D 4E 4F 16675 Chapter 6: NCR 7454 4x20 Customer Display 6-15 Brightness Adjustment Format: 1B 17 nn Range: 01 ≤ nn ≤ 05 Description: Adjusts the brightness of the entire display. Individual characters or display positions will not be adjusted. On power up, the default brightness setting is 5 (100%). Nn Brightness 01 0% 02 25% 03 50% 04 75% 05 100% Read Display ID Byte Format: 1B 18 Returns: 0x8E Description: This command is a request for the Retail VFD to return a identifier. The Retail VFD returns one byte (0x8E) that identifies the Retail VFD as a 4x20 with 5x7 dot matrix. Read Display ID String Format: 1B 19 Returns: 0x1D, "NCR_008-0221552,_F/W_V1.00.01" Where 0x1D is a 1 byte string length indicator which indicates the length of the string that follows the string length indicator. For example, 1DH characters are sent after the string length indicator. Note: “_”indicates a space character (20H). The quotation marks “” are not part of the string and are not returned. Description: This command is a request for the Retail VFD to return an ASCII string with detailed product information. 6-16 Chapter 6: NCR 7454 4x20 Customer Display Display ESC Character (Not a supported command) Format: 1B 1B Description: This command is a request for the ESC character to be displayed to the current cursor position. Select Character Set n Format: 1B 20 - 1B 21 Description: This set of command chooses one of the two supported internal character sets. Character set 1 is defined as Page 1(International), character set 2 is defined as Page 2(Japanese). Character set selection is dynamic. Host software can switch between character sets at any time. Switching between sets does not erase or change the display. This means characters from multiple character sets may be on a display. The default character set is Page 1(International). Read Display Data String Format: 1B 38 Returns: 0x50, "xxx---------xxxxx" Where 0x50 is a 1 byte string length indicator which indicates the length of the string that follows the string length indicator. For example, 50H characters are sent after the string length indicator. Note: The quotation marks “” are not part of the string and are not returned. Description: This command is a request for the Retail VFD to return an ASCII string which are being displayed on the Retail VFD. Appendix A: Cables Cable Index Corporate ID Part Number Description 1416-C041-0030 497-0008623 Ethernet 10/100BaseT 1416-C262-0040 497-0404832 2010 coin dispenser 1416-C266-0040 497-0407943 9-pin female to 9-pin female RS-232 1416-C266-0152 497-0409379 7193 RS-232 50' 9-pin female to 9pin female 1416-C320-0030 006-8601011 Cord set – SEV plug with straight “BM” power 1416-C321-0030 006-8601012 Cord set – United Kingdom plug with straight “BM” power 1416-C322-0030 006-8601019 Cord set – Australian cable with straight “BM” power 1416-C323-0030 006-8601010 Cord set – International plug with straight “BM” power 1416-C325-0030 006-1009037 Cord set – Power, US 1416-C337-0010 497-0407427 RS-232 interface, integrated 1416-C337-0040 497-0407429 RS-232 interface, remote 1416-C337-0152 497-0407430 RS-232 interface 50' 1416-C359-0007 497-0408349 RS-232 (27") 9-pin female to 9-pin female 1416-C372-0006 497-0409394 Dual cash drawer (Y-cable) 1416-C373-0080 497-0409432 25' cable A-2 Appendix A: Cables Corporate ID Part Number Description 1416-C374-0040 497-0409433 14' cable 1416-C408-0030 230-0113955 Power, SEV 1416-C409-0030 230-0113956 Power, UK rectangular 1416-C411-0030 006-1012224 Power, international 1416-C417-0040 497-0411815 Printer extender, 9-pin female to 25-pin female 1416-C418-0040 497-0411816 Printer extender, 25-pin male to 25-pin female 1416-C419-0030 250-0023191 Power, 120V twist lock 1416-C420-0030 008-0218043 Power – Japan w/ lock plug 1416-C422-0030 006-1002021 Power – US 1416-C464-0006 497-0413011 Backpack CD-ROM, Parallel 1416-C472-0006 497-0411000 Parallel interface 1416-C528-0010 497-0415949 USB, 1 meter 1416-C528-0040 497-0415950 USB, 4 meter Appendix B: Feature Kits 7454 Kits Below is a comprehensive list of the optional hardware Feature Kits that can be installed in the customer environment. Kit installation instructions (for those requiring instruction) are available on the Information Products web sites. • NCR Intranet: http://inforetail.atlantaga.ncr.com • Internet: http://www.info.ncr.com To locate the installation guides on these sites: 1. Select General Search. 2. Select the Kit Instructions icon. 3. In the Kit Title field, enter the Kit Title. Example: Flash or In the Kit Number field, enter the Kit Number. Example: 7454-K040 4. Select Search The file can be viewed online by left-mouse clicking on the pub title, or if you prefer to download the entire file you can rightmouse click on the title then select the Save Target as... option. If you aren’t sure of the title of number you can display all kits associated with a terminal product class by: 1. In the Class drop-down list, select the Class of the terminal. Example: 7454 2. Select Search. B-2 Appendix B: Feature Kits Kit Index Kit Number Part Number Description 2010-K020-V001 497-0414206 Coin tray 2126-K161-V001 603-6211364 C-3 till 2126-K302-V001 603-6211312 C-3 till, lid with lock (2188-K202-V001) 2189-K052-V002 497-0009697 Slip tray (7450 G13) 2189-K053-V002 497-0009695 Coin tray (7450 G13) 2189-K060-V001 497-0009209 Till 2 ½ 2189-K061-V001 497-0009210 Lid 2 ½ 2330-K340-V001 497-0416464 WaveLAN II Turbo 11 Mbs PCMCIA card for USA & Canada 2330-K341-V001 497-0416466 WaveLAN II Turbo 11 Mbs PCMCIA card for Japan 2330-K350-V001 497-0412349 Range extender antenna 2336-K001-V001 497-0411988 Ethernet to RS-232 port server 2336-K007-V002 497-0421213 Informa CD-ROM 2336-K008-V001 497-0413014 USB to RS-232 port server 2336-K012-V001 497-0413710 USB to RS-232 2 port server 2336-K016-V001 230-0145388 Hand-held scanner (12 V power) 2336-K019-V001 497-0417069 Mouse, RS-232 2336-K022-V001 497-0417043 Teleqip coin dispenser base unit & RS-232 cable (100V) 2336-K030-V001 497-0417048 Coin cartridge – US 340403 Appendix B: Feature Kits B-3 Kit Number Part Number Description 2336-K031-V001 497-0417051 Coin cartridge – 1 dollar coin, US standard 340406 2336-K032-V001 497-0417053 Coin cartridge – Canadian 340405 2336-K033-V001 497-0417357 56 K modem, PCMCIA 2336-K455-V001 008-0221553 Remote 256x64 graphic VFD 2336-K600-V001 497-0414963 30 lb POS scale, USA 2336-K610-V001 497-0414964 15 kg POS scale, Canada 2756-K121-V001 497-0409421 Domestic power supply 2756-K122-V001 497-0409434 Y-cable adapter (mouse/keypad) 2756-K124-V001 497-0409422 International power supply 2756-K145-V001 497-0409666 Wall mount bracket for bump bar 2756-K152-V002 497-0409426 KDS cable 2756-K410-V001 497-0413066 SV 2000 CRT video controller 2756-K420-V001 497-0413064 KDS video add-on kit, domestic 2756-K421-V001 497-0413065 KDS video add-on kit, international 2756-K500-V001 497-0413062 KDS base kit, domestic 2756-K501-V001 497-0413063 KDS base kit, international 2756-K523-V001 497-0413067 RS-232 KDS controller 2756-K524-V001 497-0413068 RS-232 KDS controller, international 2756-K800-V001 497-0411009 Wall mount 2756-K801-V001 497-0411008 Ceiling mount 2757-K100-V001 497-0414898 Oasys KDS base kit 2757-K144-V001 497-0417729 Bump bar 2757-K145-V001 497-0414899 OAsys bump bar mounting bracket B-4 Appendix B: Feature Kits Kit Number Part Number Description 2757-K150-V001 497-0423521 OAsys KDS base kit with AV1000 card 2757-K200-V001 497-0414900 OAsys video add-on kit 2757-K250-V001 497-0423522 OAsys KDS add-on kit with AV1000 card 2757-K300-V001 497-0414901 10 MB Ethernet card with software license 5945-K010-V002 497-0414162 Cable – 4 M RS-232 (9-pin D shell) 5945-K012-V001 497-0414163 Cable – 8 M RS-232 (9-pin D shell) 5945-K020-V001 497-0412046 Power supply (120 V, 60 Hz, US/Can) 5945-K025-V001 497-0412800 Power supply (220-240 V, 50 Hz) 5945-K030-V001 497-0412047 Generic keyboard overlay 5945-K150-V001 497-0416018 Electronic payment terminal with 2-track MSR 5945-K350-V002 497-0419112 Electronic payment terminal with 3-track MSR 5992-K095-V002 497-0421692 Stylus 5992-K150-V005 497-0423889 Signature capture plus with 2-track MSR 7156-K270-V001 497-0408657 Switch button (20 pieces) 7156-K280-V001 497-0408653 Slip table 7158-K301-V001 497-0411975 Power supply (55 W) 7401-K021-V001 497-0422274 32 MB SDRAM service kit 7401-K024-V001 497-0414201 64 MB SDRAM service kit 7401-K025-V001 497-0414202 128 MB SDRAM service kit 7401-K051-V001 497-0413160 Large capacity hard drive Appendix B: Feature Kits Kit Number Part Number Description 7401-K060-V001 497-0412202 Dual PCMCIA port 7401-K070-V001 497-0416029 Dual RS-232 7401-K200-V001 497-0412200 High fidelity speaker module 7401-K533-V001 497-0411713 Wall mount bracket (tilt mount) 7452-K183-V001 497-0415241 32 MB flash disk 7453-K002-V001 497-0407633 Modular cash drawer – 2260 7453-K007-V001 497-0414767 Till with lid and lock 7453-K641-V003 497-0413391 Serial modems for 7161 and 7193 printers 7454-K005-V001 497-0424210 Modular cash drawer – midrange, gray 105, with anti-temper drawer flange 7454-K040-V001 497-0411474 8 MB flash disk 7454-K101-V002 497-0412005 MSR 3 track ISO 7454-K102-V001 497-0412299 MSR JIS 2 track 7454-K104-V001 497-0427614 3-Track ISO MSR in Black 7454-K451-V003 497-0412278 4x20 low post integrated customer display in gray (G105) 7454-K452-V001 497-0413077 4x20 high post integrated customer display in gray (G105) 7454-K453-V001 497-0412209 Remote post 4x20 customer display (bi-directional) in gray (G105) 7454-K454-V001 497-0427548 4x20 high post integrated customer display in charcoal gray (CG01) 7454-K455-V401 497-0427547 4x20 low post integrated customer display in charcoal gray (CG01) B-5 B-6 Appendix B: Feature Kits Kit Number Part Number Description 7454-K456-V001 497-0414192 4x20 low post remote customer display in gray (G105) 7454-K457-V001 497-0427615 4x20 high post external customer display in charcoal gray (CGT01) Index —7— 7454 Kits, B-1 —A— Advanced power management, 1-19 Audio, 1-14 Auto-Logon Setting, 2-29 —B— BIOS crisis recovery, 5-4 BIOS default CMOS values, 3-4 BIOS Recovery crisis recovery procedures, 5-4 using CD-ROM, 5-1 BIOS values Celeron processor, 3-4, 3-10 Pentium III processor, 3-10 BIOS Versions, 3-1 —C— Cash drawer Installation, 2-22, 2-23 CMOS values Celeron processor, 3-4, 3-10 Pentium III processor, 3-10 Compact Flash, 1-16 Completing the OS Installation (DOS), 2-28, 4-7 Completing the OS Installation (Win2000), 2-26, 4-5 Completing the OS Installation (Win95), 2-28, 4-7 Completing the OS Installation (Win98), 2-27, 4-6 Completing the OS Installation (WinNT), 2-27, 4-6 Completing the OS Installation (WinXPe), 2-26, 4-5 Configuration diagram, 1-7 Customer Display (4x20), 6-1 Character sets, 6-3 Command descriptions, 6-6 Diagnostics, 6-2 Customer Display Command Descriptions Brightness Adjustment, 6-15 Disable Character Blink, 6-12 Disable Cursor, 6-10 Disable Screen Save Option, 6-12 Display ESC Character, 6-16 Enable Character Blink, 6-12 Enable Cursor, 6-10 Erase Display, 6-8 Invalid Command, 6-8 Move Cursor Down, 6-14 Index-2 Move Cursor Left, 6-13 Move Cursor Right, 6-13 Move Cursor to Specified Position, 6-14 Move Cursor Up, 6-13 Read Display Data String, 6-16 Read Display ID Byte, 6-15 Read Display ID String, 6-16 Reset Display, 6-8 Select Character Set n, 6-16 Set Diagnostic State, 6-9 Set Display State On, 6-9 Set Low Power State On, 6-10 Set Screen Save Blank, 6-11 Set Screen Save Walk, 6-11 Turn On Screen Save, 6-11 —D— dual display implementation, 1-9 —E— Ethernet 10/100Base-T, 1-10 —F— Finalizing the Installation after hardware installation, 2-26 FLASH memory implementation, 1-18 —G— Gold disk contents, 4-8 —H— Hard disk drive, 1-29 Hardware monitor, 1-13 Hardware options, 1-4 Features not supported, 1-6 —I— Installing the Integrated Customer Display, 2-17 Integrated customer display Description, 1-22 Internal speaker, 1-29 Interrupts, 3-8, 3-9, 3-17, 3-19 —L— LAN status LEDs, 1-31 LCD adapter board, 1-21 LCD backlight inverter module, 1-21 —M— Magnetic stripe reader, 1-14, 1-18 Model number, 1-2 Motion sensor, 1-30 Mounting the terminal Pedestal-mount, 2-24 MSR, 1-14, 1-18 —O— Operating System Recovery Using CD-ROM, 4-1 Operating System Restrictions, 4-9 Operator display Description, 1-20 Index-3 —P— PCI expansion header, 1-14 Pentium III connectors, 1-34 Plug and Play, 1-19 POS connector board, 1-30 Features, 1-4 Power LED, 1-17 Power OK LED, 1-31 Power supply Description, 1-32 Power/status LED, 1-31 Printer Installation, 2-6 Printers, 1-25 Processor board Connector descriptions, 1-15 Description, 1-8 Features, 1-3 Processor/chip set, 1-8 —R— Remote customer display Installation, 2-10, 2-16 Reset switch, 1-29 —S— Serial mouse Installation, 2-34 Serial number, 1-2 Serial ports, 1-13 Setup Default factory settings, 3-3 Eentering with a keyboard, 3-2 Entering without a keyboard, 3-1 Setup utility, 1-19 Speaker module, 1-32 Standby and Hibernate Mode Restriction, 4-9 —T— Touch screen controller, 1-15 —U— Universal serial bus, 1-12 USB RS-232 port server, 1-33 —V— Video subsystem, 1-9 —W— Wireless LAN communications, 1-11 B005-0000-1256 Dec 2002 Printed on recycled paper
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