NTEK Systems VVXAAA1-161001 VoIP powered User Manual VIVEX QSG 091916

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Document ID	3264983
Application ID	ZprlCe6FA0cfQ7+FFoUIUw==
Document Description	User Manual
Short Term Confidential	No
Permanent Confidential	No
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Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	284.27kB (3553314 bits)
Date Submitted	2017-01-19 00:00:00
Date Available	2017-01-20 00:00:00
Creation Date	2017-12-21 02:24:43
Producing Software	GPL Ghostscript 9.18
Document Lastmod	2017-12-21 02:24:43
Document Title	VIVEX_QSG_091916
Document Creator	Adobe Illustrator CS6 (Windows)

SECTION 1: Product Preparation
SECTION 2: Product Setup (SIP Server)
Upon knowing that your Vivex Deskphone is complete:
VoIP powered
Connect the Handset’s Telephone Coil
into the Deskphone Main Unit
Connect the Power Adapter into the
Deskphone Main Unit
Let’s register the Vivex Deskphone to NTEK SIP
Cloud Server. This will allow the product to use
the full range of its features as a PABX.
4. Input the following SIP Account details
for the Vivex device.
Call ID (SIP Call ID Number): Enter Default 5200
IP Address (SIP Server Address): Enter Device IP Address
Password (SIP Account Password): Enter Default 000000
Port (SIP Server Port): Enter Defaut 5060
5. Tap "Save"
VVXAAA1-161001
1. Tap Settings
2. Tap SIP Setting
Note:
A pop up message will display saying Successfully Saved
Note:
A pop up message
display for Setup Guide
will appear
1 3. Tap “Yes” to proceed registering
Q U IC K S TA R T G U I D E
Product Overview
Plug the Power Adapter into the Power Source and wait for the Vivex Deskphone to automatically
power up and redirect to the main screen (This may take around 30-60 seconds)
Vivex is the office VoIP Deskphone equipped with full-featured multimedia
functionalities designed for rich communication and various applications. It has
built-in SIP server enabling advanced IP phone capabilities and a variety of PABX
functions. Designed with an open platform, Vivex delivers incomparable phone
experience, makes collaboration effortless, and integrates multiple systems
AutoProvisioning
To make use of our AutoProvision Solution and
easily set up your Vivex Deskphone, kindly follow
the next steps. If you wish to manually set SIP
configurations, please proceed to the Manual
Set-up below.
You may be asked to select a Home App:
1. Tap “Vivex”
2. Tap “Always”
1. Tap “Online Auto Setup”
2. Tap “OK”
Product’s Design
Note:
Your device will be downloading SIP Settings from our
NTEK SIP Cloud Server. A message will confirm a
successful download.
Once Vivex Deskphone has powered up,
we will need to connect it to the Internet.
Vivex Deskphone requires a stable
internet connection to work.
3. Tap “OK”
Confirmation:
Green Dot should appear on the Top Left Screen of
Vivex Deskphone. (Vivex Deskphone was successfully
registered to the SIP Server and is ready to call and
receive call from the Client Device)
1) USB Port
2) Micro SD Card Slot
1. Swipe down on top right side of the screen
This will pull down device setting buttons
3) DC Jack Port
11
4) RJ45 Port
Note:
If the dot is Red, make sure that Vivex device is
connected to the WiFi network with Internet
2. Tap Settings
5) Deskphone Stand
3. Tap WiFi OFF Button to turn it ON
This will show you a selection of available WiFi connections
6) Handset Port
12
7) Camera
If the dot is Red, make sure that SIP Settings received
are unaltered or correct.
8) 7” LCD Screen
10
12) Speaker
13) Telephone Coil
5. Enter WiFi Network Password
Output: 12V 2A
Input: 100 - 250VAC 50-60 Hz
Power Adapter (12V 2A)
Handset with Telephone Coil
Reminders:
NTEK Systems will not be liable for any defect arising from the use of unauthorized accessories
which may void the warranty.
Manual Setup
To configure your Vivex Deskphone manually, use the following steps
6. Tap Connect
Note:
To check the connection, you may open the
internet browser app and connect to any website.
Reminders: Please note that the adapter’s power
requirements are the following:
VIVEX Main Unit
If you do not wish to use the default SIP Call ID you
may check the autoprovision.nexportals.com using
the following steps
•Tap “PBX Settings”
•Enter default username “admin”
•Enter default password “admin”
You will be able to have access to the list of SIP Call IDs
available to your Vivex Deskphone
SECTION 3: Product Configuration
In this section, we will be guiding you to adding clients to your Vivex Deskphone,
adding and assigning local extensions to other devices.
Nex Phone Application
Make sure that your Smartphone and Vivex Deskphone is connected
to the same network.
1. Download the NEX Phone Application
from the Play Store
4 .Tap “SIP”
Settings
4. Tap your preferred WiFi Network
To know that your product is complete with all its accessories, we have listed
them as the following:
If the dot is Gray, make sure that SIP Settings received
are unaltered or correct.
3. Tap “Settings”
Congratulations! You should be able to use the Vivex
Deskphone now as SIP Server. Please proceed to
Product Configuration should you wish to add local
extensions.
11) Handset
What’s In The Box?
Note:
If the dot is Red, make sure that Vivex device is
connected to the WiFi network with Internet
2. Open the Application
9) Loudspeaker
10) Call Hold/Unhold Indicator
13
Confirmation:
Green Dot should appear on the Top Left Screen of
Vivex Deskphone. (Vivex Deskphone was successfully
registered to the SIP Server and is ready to call and
receive call from the Client Device)
Congratulations! You should be able to use the Vivex
Deskphone now as SIP Server. Please proceed to
Product Configuration should you wish to add local
extensions.
7. Tap "Ok"
the product
v1.1
If this is your first Vivex Deskphone and you are
setting it up as your SIP Server, please proceed to
the next step Product Setup.
If you are setting up this Vivex Deskphone as a
client to an existing SIP Server, kindly proceed to
Product Installation.
1. Tap “Manual Setup”
2. Tap “OK”
3. Tap “Client Settings”
5. Enter the SIP Settings
(This can be found by tapping Setting > tapping My Profile)
•Display Name (Indicate the Name you want to appear in
your Phone Book)
• Call ID (Kindly check autoprovision.nexportals.com for
the available extensions for your Vivex Deskphone)
• IP Address (Enter the IP address you’re both connected)
• Default Password (000000)
• Port (Enter the default SIP Port: 5060)
• Swipe 3G/LTE if you want to use mobile data.
• Note: Carrier charges for internet service may apply
• Tap “ ”
Confirmation:
Green Dot should appear on the Top Left Screen of Vivex
Deskphone. (Vivex Deskphone was successfully registered
to the SIP Server and is ready to call and receive call from
the Client Device)
You may now use NEX Phone App as a local extension
IP Phone
(For Illustration, we are using a generic IP Phone. Terms may vary for branded IP
Phones. Our Technical Support will be glad to help)
Confirmation:
Green Dot should appear on the Top Left Screen of
Vivex Deskphone. (Vivex Deskphone was successfully
registered to the SIP Server and is ready to call and
receive call from the Client Device)
From the Home Screen
1. Tap “Call Logs”
2. Tap “Call Button” on the right side
of the caller extension
Call Pickup
Allows other users to answer incoming call
for someone. To intercept an incoming call:
1. Tap “Dialer Tab”
2. Tap “Call Pick Up” or Dial *8
1. Connect IP Phone to LAN Cable on the same Network
that the VIvex Deskphone is connected
Note:
If the dot is Red, make sure that Vivex device is
connected to the WiFi network with Internet
2. Select “Menu”
3. Select “Setting”
If the dot is Red, make sure that SIP Settings received
are unaltered or correct.
4. Select “Advanced”
5. Enter default IP Phone Password (this may vary
depending on model)
Congratulations! You should be able to use the Vivex
Deskphone now as SIP Server. Please proceed to
Product Basic Features should you wish to add local
extensions.
SECTION 5: Product Basic Features
Call Logs
From the Home Screen
1. Tap “Contacts Tab”
2. Tap “Call Button”
Call Forward - Immediate
Redirects a call to another destination immediately
when the extension is called or reached.
6. Select Accounts
To set Call Forward - Immediate
1. Tap “Dialer Tab”
2. Tap “Call Forward Immediate” button
3. Enter recipient extension number
4. Tap “Enable”
7. Set IP address of the SIP Server
8. Set Server Port of the SIP Server
9. Set User ID / Call ID. This will be the local extension
number
To update the Call Forward recipient
1. Tap “Dialer Tab”
2. Enter recipient extension number
3. Tap “Update”
10. Enter Vivex Deskphone Default Password: 000000
11. Set Display Name. This is the same as the local
extension number
12. Make sure of the following:
To disable Call Forward - Immediate
1. Tap “Dialer Tab”
2. Tap “Call Forward Immediate”
3. Tap “Disable”
Outbound Proxy: Disabled
Registration: Enabled
13. Save Details
You may now use the IP Phone as a local extension
Contacts Tab
SECTION 4: Product Installation
Call Transfer
Direct your live call to another extension
In this section, we will help you use your Vivex
Deskphone as a client to an existing SIP Server.
1. Tap “Call Transfer Icon”
2. Enter Four (4) Digit Extension
1. Tap “Settings”
2. Tap “SIP Setting”
Note:
A pop up message display for Setup Guide
will appear
3. Tap “No” to proceed registering the product
4. Tap "Manual Setup"
Call Transfer
Button
Dialer Tab
Call Logs
Call Forward - Busy
Redirects a call to another destination when
the extension is busy or when the call is rejected
To set Call Forward - Busy
1. Tap “Dialer Tab”
2. Tap “Call Forward - Busy”
3. Enter recipient extension number
4. Tap “Enable”
To update the Call Forward recipient
1. Tap “Dialer Tab”
2. Tap “Call Forward - Busy”
3. Enter recipient extension number
4. Tap “Update”
To disable Call Forward - Busy
1. Tap “Dialer Tab”
2. Tap “Call Forward - Busy”
3. Tap “Disable”
Contacts Tab
5. Tap “Client Setup”
Direct Call
There are multiple ways to call with a particular extension
Do not Disturb
Temporarily stops incoming calls
From the Home Screen
1. Tap “Dialer Tab”
2. Enter Four (4) Digit Extension Number
1. To enable, simply dial and call *78
2. To disable. Simply dial and call *79
The preceding instructions have been created for the purpose of allowing users to setup
their Vivex Deskphone to its functional state.
Diagrams, Illustrations and Mechanics are consistent to the latest
Vivex Deskphone Update on 09/01/16.
Additional and Advanced Features are found on
http://nteksystems.com/pages/download
6. Input the following SIP Account details
for the Vivex device.
Call ID (SIP Call ID Number)
IP Address (SIP Server Address)
Password (SIP Account Password)
Port (SIP Server Port)
7. Tap "Save"
Note:
A pop up message will display saying Successfully Saved
8. Tap "Ok"
Dialer Tab
www.nteksystems.com
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modifications to this device not explicitly approved by manufacturer could void your authority to operate this
equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

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