Nanjing Hanlong Technology UC92SERIAL IP PHONE User Manual A9R2214 tmp

Nanjing Hanlong Technology Co.,Ltd. IP PHONE A9R2214 tmp

User manual

support@h-tek.comwww.h-tek.comNanjing Hanlong Technology Co., LtdUSER GUIDEUC926Version:1.0.0.1GIGABIT COLOR IP PHONE86-25-84608050
Notices Information 1 Notices Information Copyright Copyright © 2005 - 2016 Nanjing Hanlong Technology CO., LTD. All rights reserved. Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law. No parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology Co., LTD. When this document is made available on www.h-tek.com , hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without the express written permission of Nanjing Hanlong Technology Co., LTD. Safety cautions z To use the Phone follow the instructions in this manual. z To use the power adapter that delivered with the phone. Other power adapters may damage the phone. z The phone is only for indoor use. And also avoid in high humidity, water and some other liquids. z Do not use the phone during thunderstorms. z CE z FCC WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. Cleaning To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.
Notices Information 2 FCC Statement 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation. 2. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help.
Table of Content 3 Table of Content Notices Information ........................................................................................................................ 1 Copyright .................................................................................................................................. 1 Safety cautions .......................................................................................................................... 1 WEEE Warning ......................................................................................................................... 1 Cleaning .................................................................................................................................... 1 FCC Statement .......................................................................................................................... 2 Table of Content ............................................................................................................................. 3 Getting Started ................................................................................................................................ 7 Packing List .............................................................................................................................. 7 Phone Installation ...................................................................................................................... 9 1. Attach the Foot stand ..................................................................................................... 9 2. Connect the Handset and optional Headset ................................................................. 10 3. Connect the Network and Power ................................................................................. 10 Initialization ............................................................................................................................ 11 Status ....................................................................................................................................... 12 Registration ............................................................................................................................. 14 Idle Screen .............................................................................................................................. 16 Getting Familiar with Your Phone............................................................................................... 17 Hardware Components Preview .............................................................................................. 18 Icon Preview ........................................................................................................................... 20 LED Instruction....................................................................................................................... 24 Power Indicator LED ...................................................................................................... 24 Line LED:(Line or Line Key set as Line) ....................................................................... 24 BLF or BLF List Key LED :( Line/Line Key set as BLF) .............................................. 25 Shared Line LED: ........................................................................................................... 25 Other Key Led ................................................................................................................. 26 Info Key Instruction ................................................................................................................ 26 User Interface .......................................................................................................................... 28 Line Key Function Overview .................................................................................................. 29 Basic Setting Configuration ........................................................................................................ 32 Web Login ............................................................................................................................... 32 Administrator Password .......................................................................................................... 33 Basic Network Setting ............................................................................................................ 34 WAN Port ........................................................................................................................ 34 PC Port ............................................................................................................................ 37 Display Mode .......................................................................................................................... 39 Language ................................................................................................................................. 40 Time and Date ......................................................................................................................... 42 Ring Tone ................................................................................................................................ 45 Volume .................................................................................................................................... 48 Wallpaper ................................................................................................................................ 50 Screen Saver ............................................................................................................................ 51
Table of Content 4 LED Status Setting .................................................................................................................. 54 Backlight ................................................................................................................................. 54 Contact Management .............................................................................................................. 55 Local Directory ....................................................................................................................... 55 Remote Phonebook ................................................................................................................. 60 Call History ............................................................................................................................. 61 LDAP Phonebook ................................................................................................................... 64 Search Contact: ....................................................................................................................... 66 Other features settings ................................................................................................................ 68 Dial Plan .................................................................................................................................. 68 Emergency Call ....................................................................................................................... 69 LED Status Setting .................................................................................................................. 70 Action URL ............................................................................................................................. 71 Softkey Layout ........................................................................................................................ 72 Programmable Key ................................................................................................................. 73 Exp Key .................................................................................................................................. 73 Basic Call Features ...................................................................................................................... 74 Place a Call ............................................................................................................................. 74 End a Call ................................................................................................................................ 76 Redial a Call ............................................................................................................................ 76 Receive a Call ......................................................................................................................... 76 Incoming Call Show Mode ..................................................................................................... 77 Auto Answer ........................................................................................................................... 78 Call Hold ................................................................................................................................. 79 Call Transfer ............................................................................................................................ 79 Call Conference....................................................................................................................... 82 Call Forward ........................................................................................................................... 84 Call Return .............................................................................................................................. 88 Call Waiting Tone .................................................................................................................... 89 Hide Caller ID ......................................................................................................................... 90 Reject Anonymous .................................................................................................................. 91 Call Mute ................................................................................................................................ 92 DND ........................................................................................................................................ 93 Key as Send ............................................................................................................................. 93 No Key Entry Timeout ............................................................................................................ 94 Dail-Now Timeout .................................................................................................................. 95 Keypad Lock ........................................................................................................................... 95 Hot Line .................................................................................................................................. 97 Function Key Features Settings ................................................................................................. 98 Line ......................................................................................................................................... 98 Speed Dial ............................................................................................................................... 99 BLF ....................................................................................................................................... 100 BLF List ................................................................................................................................ 102 Voice Message ....................................................................................................................... 103 Direct Pickup ........................................................................................................................ 105
Table of Content 5 Group Pickup ........................................................................................................................ 106 Call Park ................................................................................................................................ 107 Intercom ................................................................................................................................ 108 DTMF ................................................................................................................................... 110 Prefix ..................................................................................................................................... 111 Local Group .......................................................................................................................... 112 XML Group ........................................................................................................................... 113 LDAP .................................................................................................................................... 114 XML Browser ....................................................................................................................... 115 Broadsoft Group .................................................................................................................... 116 Conference ............................................................................................................................ 117 Forward ................................................................................................................................. 117 Transfer ................................................................................................................................. 118 Hold....................................................................................................................................... 119 Group Listening .................................................................................................................... 119 DND ...................................................................................................................................... 120 Redial .................................................................................................................................... 121 SMS....................................................................................................................................... 121 Send SMS ...................................................................................................................... 121 Set SMS Line Key ......................................................................................................... 122 Record ................................................................................................................................... 123 URL Record .......................................................................................................................... 124 Paging ................................................................................................................................... 125 Shared Line ........................................................................................................................... 125 Public Hold ........................................................................................................................... 127 Private Hold .......................................................................................................................... 128 Share line .............................................................................................................................. 129 Hot Desking .......................................................................................................................... 130 ACD ...................................................................................................................................... 131 Zero Touch ............................................................................................................................ 132 Multicast Paging ................................................................................................................... 133 Sending RTP Stream ..................................................................................................... 133 Receiving RTP Stream .................................................................................................. 134 Advanced Setting Configuration .............................................................................................. 136 Upgrade ....................................................................................................................................... 136 Factory Reset ........................................................................................................................ 136 Pcap Feature .......................................................................................................................... 136 System Log ........................................................................................................................... 137 Upgrade ................................................................................................................................. 138 Configuration File ................................................................................................................. 140 Troubleshooting .......................................................................................................................... 141 Why is the phone LCD screen blank? ................................................................................... 141 Why does the phone display “Network Unavailable”? ......................................................... 141 Why can’t I get a dial tone? .................................................................................................. 141 Where to set the tone? ........................................................................................................... 142
Table of Content 6 How to download XML Configuration? ............................................................................... 142 How to Import Trusted CA certificate? ................................................................................. 142 How to Import Server CA certificate? .................................................................................. 143 How to use Vlan? .................................................................................................................. 143 How to use LLDP? ................................................................................................................ 143 How to Set LCD and Web GUI˖ ......................................................................................... 144 How to Upgrade via FTP? .................................................................................................... 144 How to make Ringtone? ........................................................................................................ 144 How to use Open VPN? ........................................................................................................ 144 Provisioning Guide on Free PBX:......................................................................................... 144 Failover Notes ....................................................................................................................... 144 How to Upload Wallpaper? ................................................................................................... 145 How to Use Auto Provision Phonebook? .............................................................................. 145 All Documents ...................................................................................................................... 145
Getting Started 7 Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand 3. Handset
Getting Started 8 4. Headset cord 5. Power adapter 6. Ethernet cable
Getting Started 9 7. Quick installation reference Phone Installation 1. Attach the Foot stand
Getting Started 10 2. Connect the Handset and optional Headset 3. Connect the Network and Power
Getting Started 11 Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display “Booting” And then show “Initializing “during the initialization. The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP Phone will show “Check firmware, please waitg…” after initialization.
Getting Started 12 Then IP Phone will show Reboot information: By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. Status You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information (e.g., Model, IP, MAC, Firmware, Hardware), Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS …) Account (e.g., register status of accounts) To view the phone status via phone interface: 1. Press Menu ėStatus ėInformation Network/ Account
Getting Started 13 2. Press Menu ėStatus ėNetwork 3. Press Menu ėStatus ėAccount(UC926 support six accounts) To view the phone status via Web interface:
Getting Started 14 Login webpage ( For How to login, please refer to Web Login) View the information of Version, Account and Network. Registration To register via phone interface: 1. Press MenuÆ SettingÆAdvanced setting (default password:admin)ÆAccounts 2. Select the desired account 3. Select Enable for Account active 4. Filled the SIP Server 5. Filled the Failover SIP server if need (Optional) 6. Filled the Outbound Proxy (Optional) 7. Filled the SIP User ID, Authenticate ID
Getting Started 15 8. Filled the password, Name (shown on LCD) and Ringtone. 9. Press Save to save the configuration. Note: If there is a port of sip server, you need to press “1” on the keypad, then you will find the “:”. Additional Information: When the current input method is ABC/abc/2ab, Pressing “1”, you will find “, . ?:;” Pressing “0”, you will find “ < >(){}[]” Pressing “*”, you will find “*/”!@$” Pressing “#”, you will find “#’%&*|” To register via web interface: 1. Login webpage and Click AccountÆBasic 2. Select the desired Account 3. Select Yes for Account Active 4. Filled the Primary SIP SERVER and other account information 5. Click to save the configuration.
Getting Started 16 Note: 1. All fields with * must be filled. If changed, it requires a phone restart. 2. Account Status says the account registered successfully or not. Idle Screen Name Description 1. Date&Time It shows the phone’s time & date. For Date&time setting, see
Getting Familiar with Your Phone 17 Time&Date 2. Notice It shows the phone features status and detail status, More see Icon Preview 3. Line Keys This area shows the line key labels. The current account is highlighted. you can switch the account by pressing right or left navigation key. The Line keys are also can be used as other function keys. For more information you can refer to Line Keys 4. Soft Key This area shows the soft key labels. The default soft key labels are “History”, “Directory”, “DND” and “Menu”. More to see Programmable Key 5. DSS key The Line keys are can be used as other function keys(e.g.: BLF) 6.Multipage key UC924 support 36 keys,you can configure different type.you can view and use these keys by pressing the multipage key. 7. Wallpaper This shows the backgrounds picture. You can also change it. For more information you can refer to Wallpaper. Getting Familiar with Your Phone
Getting Familiar with Your Phone 18 Hardware Components Preview Item Description LCD screen To Presentation all information about the date& time, accounts, soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status Line keys The phone supported up to 4 accounts 1. Steady green: idle interface, during a call.. 2. Blink red: a call incoming Soft keys Labels automatically to identity their context-sensitive features. Navigation keys 1. OK. Up arrow key: To move up of the selection shows on the screen. Right arrow key: To move right of the selectionshows on the screen. Left arrow key: To move left of the selection shows on the screen. Down arrow key: To move down of the selection shows on the screen.
Getting Familiar with Your Phone 19 1. To return to idle screen. 2. To cancel the information or call on the screen. Mute key 1. To mute the voice during the call (Red light). 2. To un-mute the call. Conference To place a conference call Line Keys To be configured as different function as: 1. Line 2. Speed Dial 3. BLF 4. BLF List 5. Voice mail 6. Direct Pickup 7. Group Pickup 8. Call Park 9. Intercom 10. DTMF 11. Prefix 12. Hold 13. Conference 14. DND 15. Redial 16. Transfer 17. SMS 18. Hot -desking 19. Call Return 20. Paging 21. Record 22. Shared Line The LED lights status when set as Shared line: Stay green: Idle Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold Blinked green: Private Hold Light Drown: Unregistered 23. Hot desking 24. ACD 25. Zero Touch
Getting Familiar with Your Phone 20 26. Multicast paging Speaker Press this button to place a call in hands-free mode. Redial To dial the previous dialed number. To act as send key. Vo lu m e To decrease the volume.  To increase the volume. Hold To hold or to resume a call during a conversation. Transfer To transfer a call to a third party. To enable or disable Forward feature during the idle page. Alphanumeric keypad To enter the phone numbers, letters and so on. Message To indicator the New message, and press to read. Headset To indicate that the phone is or not in Headset mode. Icon Preview Icon Description Network available Network down Line(Registered succeed) Line (Unregistered)
Getting Familiar with Your Phone 21 Line(Ringing) Speed Dial BLF BLF(Ringing) BLF(Talking) Speakerphone mode Handset mode Headset mode Voice messages
Getting Familiar with Your Phone 22 Text message Mute Do Not Disturb Volume is 0 SRTP Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Keypad unlocked Pick up
Getting Familiar with Your Phone 23 Call Park Intercom/Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Line on Hold DND Redial Call Return
Getting Familiar with Your Phone 24  LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting Power Indicator LED Line LED:(Line or Line Key set as Line) SMS Record Recording Group Listening Shared Line Other Functions LED Status Description Blinked green Ringing or have missed call Steady Green Idle status(Power on) Off Powered off. LED Status Description Steady Green Hold Steady Green Offhook or during a conversation.
Getting Familiar with Your Phone 25 BLF or BLF List Key LED :( Line/Line Key set as BLF) LED Status Description Steady Green Idle status for the monitored line Steady Red The monitored line is calling or during a call Blinked red The monitored line is ringing. Off All other unknown status Shared Line LED: Blinked red Ringing. Off Idle staus LED Status Description off Idle status Stay green a member of the SCA group in off-hook status Stay red Other member of the SCA group’s led status when a member of the SCA group in off-hook status Blinked green every 500ms a member of the SCA group in Private hold status. Stay red Other member of the SCA group’s led status when a member of the SCA group in Private hold status Blinked green every 500ms a member of the SCA group in public hold status Blinked red every 500ms Other member of the SCA group’s led status when a member of the SCA group in public hold status Blinked green every 500ms a member of the SCA group in progressing status Stay red Other member of the SCA group’s led status
Getting Familiar with Your Phone 26 Other Key Led Info Key Instruction Info Key plays many roles in this phone: 1. Quick get the Information page. 2. Get the full information of the item with . When the item with , it means the information is not full display or there more options for the item. Press info key, you can get when a member of the SCA group in progressing status Blinked red every 100ms Alerting Stay green a member of the SCA group in active status when there is an incoming call designated for the SCA group Stay red Other member of the SCA group’s led status when a member of the SCA group in active status Key Description Headset Key When use in headset mode, the led is steady green or the LED is off. Message Key Blinked green when there is a new message or the LED is off. Mute Key Red when the mute the call, or the LED is off.
Getting Familiar with Your Phone 27 the complete content or the prompt list for all options. 3. Fast access to the new missed or Forward calls, New Voicemail or Text Message. 4. Get all other parties information during a conference.
Getting Familiar with Your Phone 28 User Interface There are two ways to customize specific configurations on your IP phone: z  The user interface on the IP phone z  The user interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface. Phone Interface Overview Option Status Model IP MAC Firmware(IMG,BOOT,ROM) Device Cert Language Expansion Module EHS Version Network Account Features Call Forward Function Key(Line and Line Key setting) More Key see Line Key Overview Key as Send Hot Line Anonymous Call DND Code History Setting Directory All Contacts Local Contacts Blacklist Contacts History Local History Network CallLog Message Voice Mail set and View. Text Message view and set.
Getting Familiar with Your Phone 29 Basic Settings Language Time & Date Time & Date Format DHCP Time Ring tone Headset Advanced Settings Account Network Phone Setting Auto provision Display Display Mode Wallpaper Screensaver Others Factory Function System Restart Device Reboot Pcap Feature Line Key Function Overview Line Speed Dial BLF BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom
Getting Familiar with Your Phone 30 DTMF Prefix Local Group XML group LDAP XML Browser Broadsoft group Conference Forward Transfer Hold Group Listening DND Redial Call Return SMS Record URL Record Paging
Getting Familiar with Your Phone 31 Shared Line Public Hold Private Hold Hot Desking ACD Zero Touch Multicast Paging
Basic Setting Configuration 32 Basic Setting Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… Web Login 1. Get the IP address: Press Menu ėStatus ėInformation. 2. Input the IP Address in the web browser. 3. Input the user name (default is admin), password (default is admin). 4. Login successfully.
Basic Setting Configuration 33 Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”. Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin To change to password via Phone Interface 1. Press Menu ė setting ė Advanced settings ė password (default admin) ėPhone Setting ė Set Password 2. Enter the current PWD (password), new password and confirm the new password. 3. Press save soft key or to save the new password. To change to password via Web Interface 1. Management ė Password 2. Fill the value 3. Click to save the configuration.
Basic Setting Configuration 34 Note: When you use the web interface: user name: admin password: admin(default) Basic Network Setting Htek IP Phone supports three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually. When switch DHCP, Static IP and PPPoE to each other, or change the Static IP on webpage, it will show the warning of restart as following. WAN Port To configure a static IP address via phone interface: 1. Press MenuÆSettingÆAdvanced Settings (password: admin) ÆNetworkÆWANPort ÆStatic mode. 2. Enter the parameters: IP, Netmask, Gateway, Pri. DNS(primary dns), sec. DNS(second DNS) in the corresponding fields.
Basic Setting Configuration 35 3. Click Save and restart the phone. Press the Save soft key to accept the change or the Cancel soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password. To configure PPPoE via phone interface: 1. Press MenuÆSettingÆAdvanced Settings (password: admin) ÆNetworkÆWANPort ÆPPPoE mode. 2. Enter the User ID and password 3. Click Save and restart the phone.
Basic Setting Configuration 36 To configure DHCP via phone interface: 1. Press MenuÆSettingÆAdvanced Settings (password: admin) ÆNetworkÆWAN Port ÆDHCP mode. 2. Click Save and restart the phone. To configure Network via web interface: 1. Click NetworkÆBasic 2. Select the desired Type: DHCP, Static or PPPoE 3. Filled the necessary information. 4. Click the SaveSet and restart the phone.
Basic Setting Configuration 37 Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. PC Port Three modes for PC port: bridge, connect to Expansion Module and router. To configure PC Bridge via Phone interface: 1. Press MenuÆSettingÆAdvanced Settings (password: admin) ÆNetworkÆPC Port ÆBridge mode. 2. Click Save 3. Click the OK button, then the phone will reboot. To configure PC router via Phone interface: 1. Press MenuÆSettingÆAdvanced Settings (password: admin) ÆNetworkÆPC Port ÆRouter mode.
Basic Setting Configuration 38 2. Enter the IP, Netmask and DHCP server 3. Click Save 4. Click the OK button, then the phone will reboot To configure PC Connect to Expansion Module via Phone interface: 1. Press MenuÆSettingÆAdvanced Settings (password: admin) ÆNetworkÆPC Port Æ Connect to Expansion Module. 2. Click Save 3. Click the OK button, then the phone will reboot To configure Bridge via web interface: 1. Click NetworkÆBasic 2. Select 3. Click and the phone will reboot automatically To configure Router via web interface: 1. Click NetworkÆBasic 2. Select As Router 3. Fill the IP address and other necessary information. 4. Click and the phone will reboot automatically
Basic Setting Configuration 39 To configure PC Connect to Expansion Module via web interface: 1. Click NetworkÆBasic 2. Select As Connect to Expansion Module 3. Click and the phone will reboot automatically Display Mode This phone support two Display mode: Text and Icon. Icon Mode: all Items are shown same as the main with Icon. Text Mode: Only the 8 main items will be shown as icon, and others all text description. To Configure Display mode via phone interface:
Basic Setting Configuration 40 1. Press MenuÆ DisplayÆDisplay Mode 2. Select Text or Icon 3. Press Save soft key to save the configuration. To Configure Display mode via web interface: 1. Login web interface, and click SettingÆ Preference 2. Select Icon Mode or Text Mode for the Display mode 3. Click to save the configuration. Language The default Phone interface language is English. To change the language via Phone interface 1. Press Menu ė Setting ė Basic Settings ė Language.
Basic Setting Configuration 41 2. Press or Save soft key to save the configuration. To change the language via Web Interface 1. Setting ė Preference ėWeb Language 2. Select the necessary one. 3. Press to save the configuration.
Basic Setting Configuration 42 Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Time and Date The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting. To configure the time and Date by SNTP setting via phone interface 1. To press Menu ė Setting ė Basic setting ė Time & Date ė SNTP Settings 2. Press or , or to change the Time zone. 3. Fill the NTP server1, NTP Server2, and Daylight Saving. 4. Press or Save soft key to save the configuration. Note: Press , all zone will show on the display, select the one you want and press save or confirm key to save the configuration. To configure time and date manually via phone interface 1. To press Menu ė Setting ė Basic setting ė Time & Date ė Manual Settings 2. Press and or change the right time, or you can input the right time.
Basic Setting Configuration 43 3. Press or Save soft key to save the configuration. To configure the Time & Date Format via phone interface 1. To press Menu ė Setting ė Basic setting ė Time & Date Format 2. Press and or press to change between 12 Hour or 24 Hour. 3. Press and or press to change among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year). 4. Press or Save soft key to save the configuration. To configure the DHCP time via phone interface 1. To press Menu ė Setting ė Basic setting ė DHCP time 2. Press and or press to change between Disable and Enable.
Basic Setting Configuration 44 3. Press or Save soft key to save the configuration. To configure the NTP Server by web interface 1. Login Login name: admin, password: admin(default) 2. Setting ė Date &Time ėNTP Server 3. Fill the value in the blank. To change the Time Zone and Date Display Format via web interface 1. Setting ė Date &Time
Basic Setting Configuration 45 2. Select the necessary one. 3. Press to save the configuration. Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Daylight Saving Time Daylight Saving Time (DST) is the practice of temporary advancing clocks during the summertime so that evenings have more daylight and mornings have less. Typically, clocks are adjusted forward one hour at the start of spring and backward in autumn. Many countries have used the DST at various times, details vary by location. The DST can be adjusted automatically from the time zone configuration. Typically, there is no need to change this setting Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface: 1. Press Menu ė Setting ė Basic Settings ė Ring Tone.
Basic Setting Configuration 46 2. Press and to select the aimed one. 3. Press or Save soft key to save the configuration. To adjust the Ring Tone Type via Web Interface 1. Setting ė Preference ė Ring Tone 2. Select the wanted one 3. Click to save the configuration.
Basic Setting Configuration 47 To configure Distinctive Ring Tone via Phone Interface 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press and to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact. To configure Distinctive Ring Tone via Web Interface 1. Directory ė Directory ė Contact 2. Choose the Ring Tone you want to use. 3. Click ė to save the configuration.
Basic Setting Configuration 48 Click Ring tone for more information. Volume You can adjust the volume for the phone by the volume keys: and . To adjust the Ring tone volume via phone interface: 1. Option 1: To press and on the idle page
Basic Setting Configuration 49 2. Option 2: To press and during the call is ringing. To adjust the handset volume via phone interface: To press and during a call in handset mode. To adjust the headset volume via phone interface: To press and during a call in headset mode. To adjust the speaker Volume via phone interface: To press and during a call in speaker mode.
Basic Setting Configuration 50 Wallpaper To change the preferred one picture for you by the following steps: To change the wallpaper via phone interface: 1. To press Menu ė Display ė wallpaper 2. Press and or press Switch soft key to display the different pictures. 3. Press or Save soft key to save the selected picture as the wallpaper. To change the wallpaper via web interface: 1. Click SettingÆPreference 2. Select the desired wallpaper picture to upload.
Basic Setting Configuration 51 3. Click to save the setting. To delete the wallpaper via web interface: 1. Click SettingÆPreference 2. Select the desired wallpaper to delete. 3. Click to save the setting. Note: System wallpaper (Wallpaper1-Wallpaper6) cannot be deleted and only color IP Phone support upload wallpaper. Screen Saver There are three types of screen saver: Time & Logo, Photo Switch and Photo. Time & Logo: when the screensaver works, it will show Time and logo in turns. Photo Switch: all screensaver pictures display one by one. Phone: Only the select phone display as screensaver. Text logo: It works with the Time & Logo, when enter the value, it will display the time and the entered value in turns. To enable screen saver via Phone interface: 1. To press Menu ė Display ė Screensaver... 2. Press and or press Switch soft key to Choose the Time-out as 1 min or 2/5/10/30 minute.
Basic Setting Configuration 52 3. Enter the Screensaver Type to choose one of the type: Backlight off, Time & Logo and Photo 4. Press or Save soft key to save the selected configuration. To disable screen saver via Phone interface 1. To press Menu ė Display ė Screensaver... 2. Press and or press Switch soft key to Choose the Time-out as off. 3. Press or Save soft key to save the selected configuration. To upload screen saver via Web interface: 1. Setting ė Preference 2. Choose the picture wanted to use as screen saver
Basic Setting Configuration 53 3. Click to save the upload picture To delete upload screen saver phone via Web interface: 1. Setting ė Preference 2. Select the photo that to delete. 3. Click Delete to delete the photo. Note: System Screen Photo (ScreenSaver1-ScreenSaver3) cannot be deleted and only color IP Phone support upload wallpaper. To custom text logo via web interface: 1. Click SettingÆPreference. 2. choose the Time-out as 1 min or 2/5/10/30 minute. 3. Enter the desired value in the Text Logo field. 4. Click Saveset to save the configuration. To wake up screen saver via Web interface:
Basic Setting Configuration 54 1. Setting ė Preference 2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial Note: 1. The upload Photo size should be less than 2M bytes, name length should be less than 48, and the File name should be letters, numbers or underline '_' and photo number should be less than 9. 2. The default screensaver photos cannot be deleted. 3. You can only upload screen photos in format of '.bmp' and '.jpg'. LED Status Setting Backlight To set Backlight via web interface: 1. Click settingÆPreference 2. Enter the time for Backlight time (In seconds). 3. Click to save the configuration. The default is 0, which means Backlight is always on.
Basic Setting Configuration 55 Contact Management This section provides the operating instructions for managing contacts. The topics include: z Local Directory z Blacklist z Remote Phonebook z Call History z LDAP z Network Directory z Search Contact Local Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No. so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. The local Directory can add up to 1000 contacts. A. To add contacts list into local directory To add contacts manually via phone interface 1. Press Menu ė Directory ė Local Directory 2. Press Add soft key. 3. Enter the necessary information as Name, Phone number… 4. Press save soft key or to add the contacts successfully.
Basic Setting Configuration 56 To add contacts from history via phone interface: 1. Press History soft key or press Menu ė History ė Local history 2. Press and to select the targeted one. (Press and switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls). 3. Press Option soft key ė Add to Contacts 4. Edit the necessary information as Name, Phone number… 5. Press save soft key or to add the contacts successfully. To add contacts via web interface: 1. Click DirectoryÆDirectory 2. Enter the name, number and some other information.
Basic Setting Configuration 57 3. Press and then press button. B: To add contacts into blacklist To add blacklist manually via phone interface: 1. Press Menu ė Directory ė Blacklist 2. Press Add soft key. 3. Enter the necessary information as Name, Phone number… 4. Press save soft key or to add the contacts successfully. To add blacklist from history via phone interface: 1. Press History soft key or press Menu ė History ė Local history 2. Press and to select the targeted one. 3. Press Option soft key ė Add to Blacklist 4. Edit the necessary information as Name, Phone number…
Basic Setting Configuration 58 5. Press save soft key or to add successfully. Upload Contacts photo via web interface: 1. Click Directory and select the desired contact. 2. Click Choose file to select the photo for the contact 3. Click to upload the photo. When you place a call from the contact, the phone idle screen will show the contact photo.
Basic Setting Configuration 59 Note: The format of the photo supported is jpg or bmp Photo size should be less than 2M bytes, name length should be less than 48. To import or export the contact list You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via web interface. To import an XML file of contact list via web interface: 1. Click on Directory 2. Click Browse to select a contact list file (file format must be .xml) from your local system. 3. Click Import XML to import the contact list. To export an XML file of contact list via web interface: 1. Click on Directory 2. Click Export XML to import the contact list. To import a CSV file of contact list via web interface: 1. Click on Directory 2. Click Browse to select a contact list file (file format must be .csv) from your local system. 3. Click Import Csv to import the contact list.
Basic Setting Configuration 60 To export a CSV file of contact list via web interface: 1. Click on Directory 2. Click Export Csv to import the contact list. Note: If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000 contacts. Remote Phonebook To set Remote PhoneBook via web interface: 1. Login the webpage and click DirectoryÆRemote Phone Book 2. Fill the path of the remote file in the Phone Book URL field. For example, http://192.168.0.240/Phonebook/Phonebook.xml 3. Fill the Name and then click to save the configuration. To check the contacts via phone interface: Press DirectoryÆLeft ButtonÆLeft Button, and then you can see the item you set, press enter you
Basic Setting Configuration 61 will find the detail. For More detail, please refer to: Remote Phonebook on www.h-tek.com . Note: Every remote contact only supports 1000 contacts. Call History This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance. To enable the history record feature via phone interface: 1. Press MenuÆFeatureÆHistory Setting 2. Press and or Switch soft key to enable History record. 3. Press Save soft key to save the configuration. To check the call history via phone interface: 1. Press the History soft key. The LCD screen displays All Calls list. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3. Press to select the desired entry. 4. Press the Option soft key, and then select Detail from the prompt list.
Basic Setting Configuration 62 5. The detailed information of the entry appears on the LCD screen. To delete an entry from the call history list via phone interface: 1. Press the History soft key. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3. Press UP or DOWN key to select the desired entry. 4. Press the Delete soft key. To delete all entries from the call history list via phone interface: 1. Press the History soft key. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3. Press the Option soft key, and then select Delete All from the prompt list. 4. Press the OK soft key. 5. Press the OK soft key to confirm the deleting or the Cancel soft key to cancel. To check the call history via web interface: 1. Click DirectoryÆ Call History 2. Click Dialed List, Missed List, Received List, Forwarded List then you can see the history list.
Basic Setting Configuration 63 To Dial a call from Call History via web interface: 1. Click DirectoryÆCall History 2. Select the desired history item, and click Tel Number. 3. Then the call is dialed on phone.
Basic Setting Configuration 64 To Dial a call from Call History via phone interface: 1. Press History soft key or press Menu ė History ė Local history 2. Press and to select the targeted one. 3. Press the Send soft key, , or , or the corresponding line key. LDAP Phonebook When use the LDAP feature, you can get the LDAP Phonebook directly. To configure LDAP via web interface: 1. Login webpage and click DirectoryÆLDAP 2. Filled the LDAP Name Filter: a) This parameter specifies the name attributes for LDAP searching. The “%” symbol in the filter stands for the entering string used as the prefix of the filter condition. b) For example (cn=%), when the name prefix of the cn of the contact record matches the search criteria, the record will be displayed on the IP PHONE LCD. 3. Filled LDAP Number Filter:
Basic Setting Configuration 65 This This parameter specifies the number attributes for LDAP searching. 4. Filled Server Address: Fill the domain name or IP address of the LDAP Server. For example: 192.168.0.9 5. Port(the port of the LDAP Serve) Base, User Name, Password 6. Max.Hits(1-32000): the maximum number of the search results to be returned by the LDAP server. 7. LDAP Display Name: the display name of the contact record displayed on the LCD screen. 8. Filled the relative value and then click save button the save the settings. Following is the example screenshot for the configuration. To Configure LDAP Key To configure LDAP Key via web interface: 1. Click Function KeyÆLine KeyÆ choose Line Key 1(for example) 2. Select LDAP in the Type field. 3. Click Saveset to save the configuration.
Basic Setting Configuration 66 To Configure LDAP Key via phone interface: 1. Press MenuÆFeatureÆFunction KeysÆLine Keys as Function KeysÆLine Key 1 2. Select LDAP in the Type field 3. Press save or OK key to save the configuration. When press the LDAP Key the LCD will display as following: For More detail, please refer to LDAP Notes on www.h-tek.com Search Contact: You can search contact in all contacts, local contacts, remote contacts and LDAP contact. To search contact in all contacts: 1. Click the Directory softkey on Idle interface. 2. Click the More Softkey, then you can see the Search softkey
Basic Setting Configuration 67 3. Click the Search softkey, you can enter the desired part of name or part of number. 4. Click Ok softkey, then with the search content to match the contact will be displayed on the LCD. Note: If you don’t click the OK softkey, then IP Phone will display the relevant contacts automatically within 5 seconds To search contact in Local contacts: 1. Click the Directory softkey on Idle interface. 2. Click the button and select the Local contacts list. 3. Click the More Softkey, then you can see the Search softkey 4. Click the Search softkey, you can enter the desired part of name or part of number. 5. Click Ok softkey, then with the search content to match the contact will be displayed on the LCD. Note: If you don’t click the OK softkey, then IP Phone will display the relevant contacts automatically within 5 seconds To search contact in Remote contacts: 1. Click the Directory softkey on Idle interface.
Other features settings 68 2. Click the button and select the remote contacts list. 3. Select the desired the remote contact and click Enter softkey. 4. Click the Search softkey, you can enter the desired part of name or part of number. 5. Click Ok softkey, then with the search content to match the contact will be displayed on the LCD. Note: If you don’t click the OK softkey, then IP Phone will display the relevant contacts automatically within 5 seconds To search contact in LDAP contacts: 1. Click the LDAP function key. 2. Enter the first character or more of contact’s name. 3. Select the desired the remote contact and click Enter softkey. 4. Then IP Phone will display the relevant contacts automatically within Search Delay. Other features settings Dial Plan Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits: 1,2,3,4,5,6,7,8,9,0,*,# Grammer Description x any digit from 0-9; xx+ at least 2 digit number; ^ exclude; , hear dial tone; [3-5] any digit of 3, 4, or 5; [147] any digit 1, 4, or 7; <2=011> replace digit 2 with 011 when dialing. To configure dial plan via web interface:
Other features settings 69 1. Click Account—Advanced—Dial Plan. 2. Filled the value in dial plan field. 3. Click SaveSet to save the configuration. Note: Illegal input will fall back to default: {[x*]+}. For More, please refer to dial plan on www.h-tek.com Emergency Call Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services. You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation.
Other features settings 70 To configure emergency call via web interface: 1. Click SettingÆFeaturesÆPhone Lock 2. Enter the emergency services number(e.g.110,119,120) in the Emergency field, 3. Click SaveSet to save the configuration. LED Status Setting The LED Status setting mainly defines the power indicator LED. To configure LED Status via web interface: 1. Click SettingÆPreference 2. Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice Message Status. 3. Click for the setting. For the LED status description, see: LED Instruction Power Indicator LED
Other features settings 71 Action URL To configure action url via web interface: 1. Click SettingÆAction URL 2. Filled the needed value in the necessary blank. 3. Click to save the setting. Click Action URL for more how to use, or check on www.h-tek.com
Other features settings 72 Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via web interface: 4. Click SettingÆSoftkey Layout 5. Select Enable for Custom Softkey 6. Select call States. 7. Select the feature form the disable key to enable key field by Disable to Enable field. Delete the Enable, and it will back to Disable field. 8. Click or to change to position or each feature. 9. Click to save the configuration. Note:
Other features settings 73 1. When there more than 5 items in the Enable field, the last softkey will display More, and last two item will show in the next page softkey, you can check by press more. Programmable Key For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page. To configure Programmable Key via web interface: 1. Click Function KeysÆProgrammable Keys 2. Select the desired Key to set. 3. Click to save the setting. 4. By clicking , all setting of the keys will be back to default. Exp Key It only works when there is expansion module connected with the phone.
Basic Call Features 74 For Exp Key configuration, please refer to: UC40 User manual. Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset 1. Pick up the handset, or press a line key and dial the necessary number. 2. Press or or press the send softkey, then the call is sending. To place a call by Headset: 1. Press the ( light is Green), 2. Enter the desired number. 3. Press or , or press the Send softkey, then the call is sending. Using headset to place and answer calls for all time 1. Click webpage Setting ÆPreference 2. HeadSet Priority ÆEnable 3. Ring Device For HeadSet ÆUser Headset 4. Press
Basic Call Features 75 Placing a call by hands-free speakerphone 1. Press the , or press the Line key, then you can hear the dial tone. 2. Press the number. 3. Press or press the Send soft key, then the call is sending. To place a call by call history or Directory via phone interface. 1. Press the History soft key (On the idle page) or Menu ė History /Directory 2. Press and to select the targeted one. 3. Press the Send soft key, or , or , or the corresponding line key, then the call is sending. Note: 1. The key is set to be a send key. For more information, refer to the Key as Send on page 2. During the call, you can also change among Headset, Handset or Free-speaker mode. Making two calls with one line and one account 1. Press a line key and dial one phone number, then make a call.
Basic Call Features 76 2. Press the corresponding line key 3. Dial another phone number, 4. Press the Send soft key, or , then make the second call. End a Call Here shows to end a call during three modes: To end a call by Handset Press the Cancel soft key or hang up the handset, or press To end a call under Headset Mode Press the Cancel soft key or press , or press . To end a call under hands-free speakerphone Mode Press the Cancel soft key or press , or press . Note: 1. During the conference, to end the call is same as mentioned above. Redial a Call 1. To redial the last placed call from the IP Phone 2. Press directly when LCD is on the idle interface. Receive a Call There are three ways to receive a call when the phone is ringing: To receive a call by handset Pick up the handset the conversation is built. To receive a call by headset Press and now the conversation is built.
Basic Call Features 77 To receive a call by hands-free speaker 1. Option 1: Press directly. 2. Option 2: Press Answer soft key. 3. Option 3: Press the Line key (flashes red). Moreover, some other action can be done by soft key when the call is coming. 1. To press the Reject soft key to reject the call. Or press to reject the current call. 2. To press Forward to forward to another phone. 3. To press Silence soft key, and then the call will keep silent, no ring tone display. Incoming Call Show Mode There are two incoming call show modes for this phone: 1. name and number of the contacts 2. name and number of the incoming call and the account which is connecting To set incoming call show mode via web interface: 1. Click settingÆ preference 2. Select the desire mode for the incoming call show mode 3. Click to save the setting.
Basic Call Features 78 Auto Answer Enable auto answer feature, you will answer all incoming call automatically. To enable Auto Answer via Web interface 1. To Click Account ė Advanced 2. To choose Yes for the Auto Answer. 3. To click Saveset to save the configuration. To Disable Auto Answer via Webpage 1. To Click Account ė Advanced 2. To choose No for the Auto Answer. 3. To click Saveset to save the configuration.
Basic Call Features 79 Call Hold When use hold feature, the Hold icon will show on the display. To make a call on hold during three modes: To hold a call under handset mode: 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the call on hold. To hold a call under headset mode: 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the call on hold. To hold a call during the speaker mode: 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the call on hold. Call Transfer This phone supports blind, attended and Semi-Attended Transfer. Blind Transfer
Basic Call Features 80 When you use this feature, you can transfer 1. Press or Transfer soft key during the conversation, the call is on hold now. 2. Enter the number that transfers to. 3. Press , and now the blind transfer completed. Attended Transfer When you use this feature, you can 1. Press or transfer soft key during the conversation, the call is on hold now. 2. Enter the number that transfer to, and press the send soft key or . 3. Start the second conversation, press or transfer soft key, then, transfer completed. NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile. Semi-Attended Transfer 1. Press or transfer soft key during the conversation, the call is on hold now. 2. Enter the number transfer to, and then press , then you can hear the ring tone.
Basic Call Features 81 3. Press or the Tran soft key, and now the Semi-attended transfer completed. BLF Transfer 1. Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to BLF 2. Press or transfer soft key during the conversation, the call is on hold now. 3. Press BLF key then realize blind, attended and Semi-Attended Transfer. Hold transfer on hook: 1. Setting Æ Features Æ Transfer Setting: Hold Transfer On Hook: ON. 2. A place a call to B, B answer, A press the hold softkey and place a call to C, A cancel the call when C is ringing or answering, then C and B in the same call and the transfer is successful. Hold transfer on Three Way conference: 1. Setting Æ Features Æ Three Way Call Release Type: Transfer. 2. A place a call to B, B answer, A place a call to C again, C answer, A press the conference then A , B and C will establish meeting. 3. A press the Cancel softkey or on-hook to exit the meeting in the process of talking. 4. Then B and C will continue to talk. Transfer to New Call via web interface 1. Click Setting ė Feature 2. Select Transfer Mode via DSS key ė New Call
Basic Call Features 82 3. Select the desired Line or Line Key and select Transfer in the Type. 4. Enter the phone number in the Value field. NOTE: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. Call Conference This IP Phone supports up to 5-way conference. 5-way conference
Basic Call Features 83 1. Assuming that call party A and B are in conversation. A wants to bring C, D and E in a conference 2. A press line 2 key, the call is placed on hold. 3. A enter the number of C and then press send soft key or . 4. C answering the call. 5. A press or the conference soft key, then A, B and C are now in a conference.(and now this is 3-way conference) 6. A press line 3 key, the current 3-way conference is placed on hold. 7. A enter the number of D and then press send soft key or . 8. D answering the call. 9. A press or the conference soft key, then A, B, C and D are now in a conference.(and now this is 4-way conference) 10. A press line 4 key, the call is placed on hold. 11. A enter the number of E and then press send soft key or . 12. E answering the call. 13. A press or the conference soft key, then A, B, C, D and E are now the 5-way conference is built. 14. A end the call, the conference is finished.
Basic Call Features 84 Note: 1. If C does not answer the call, A can back to continue the conversation with B; 2. Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues. 3. The conference feature is not available on all servers. For more information, contact your system administrator. 4. To realize the 5 way conference, the line should be all available. Call Forward This phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward To configure static forward To configure always forward With this feature, all incoming calls will forward immediately to configured number. 1. Press Menu ė Features ė Call forward ėAlways Forward. 2. Press and or press to select the enable choice 3. Enter the forward to number and on code (optional), off code (optional). 4. Press or Save soft key to save the configuration.
Basic Call Features 85 To configure busy forward With this feature, the incoming calls are immediately forwarded if the phone is busy. 1. Press Menu ėFeatures ė Call forward ėBusy forward. 2. Press and or press to select the enable choice. 3. Enter the forward to number and on code (optional), off code (optional). 4. Press or Save soft key to save the configuration. To configure no answer forward No Answer Forward: Incoming calls are forwarded if not answered after some time. 1. Press Menu ėFeatures ė Call forward ėNo answer forward.
Basic Call Features 86 2. Press and or press to select the enable choice 3. Enter the forward to number and on code (optional), off code (optional). 4. Press or Save soft key to save the configuration. When the Forward feature is enabled, the Icon will display on Top of the LCD. To configure Forward via Web Interface 1. Setting ė Features 2. Click On for the Always/Busy/No Answer 3. Fill the Forward to Number
Basic Call Features 87 4. (Optional) fill the on/off code 5. Click to save the configuration To cancel the forward feature via Phone Interface 1. Option 1: To press the key to disable the forward feature. 2. Option 2: Press Menu ėFeatures ė Call forwardėAlways/Busy/No answer Forward Press and or press to select the disable choice Press or Save soft key to save the configuration. To cancel the forward feature via Web Interface 1. Setting ė Features 2. Click Off for the Always/Busy/No Answer 3. Click to save the configuration
Basic Call Features 88 To configure dynamic forward Forward an incoming call during the ringing. 1. When the phone is ringing, press Forward soft key. 2. Enter the forward number or select the desired number from Directory softkey (Precondition: local directory has a or more contacts). 3. Press or press the send soft key, then the call is forwarded. Note: If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward. You can choose a desired forward number from the Directory when you press the Forward key. Call Return This feature allows you to dial the last phone call you received. To configure the Call Return via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key.
Basic Call Features 89 3. Press and or press key to select the Key Event in the type field. 4. Press and or press key to select the Call Return. 5. Press or Save soft key to save the configuration To configure the Call Return via Web interface 1. Click Function keys ė Line or Line Key. 2. Select the desired Line or Line Key and select Call Return in the Type. 3. Click to save the configuration. Call Waiting Tone 1. Click Setting ė Features 2. Select Call Waiting: On and Call Waiting Tone: On To Change the Call Waiting Tone time via Web interface 1. Click Setting ė Tone
Basic Call Features 90 2. Change the Tone Time as you want (for example 3s) Hide Caller ID Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called. To configure anonymous call 1. Press Menu ėFeatures ėAnonymous Call 2. Press and or press to change the Line ID 3. Press and or press to select the enable choice in Anonymous Call filed. 4. Enter the call on code (optional), call off code (optional). 5. Press or Save soft key to save the configuration.
Basic Call Features 91 To cancel anonymous call feature 1. Press Menu ėFeatures ėAnonymous Call 2. Press and or press key to select the disable choice in Anonymous Call filed. 3. Press or Save soft key to save the configuration. Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls To configure rejecting anonymous call 1. Press Menu ėFeatures ėAnonymous Call 2. Press and or press key to change the Line ID 3. Press and or press key to select the enable choice in Rejection filed. 4. Press or Save soft key to save the configuration
Basic Call Features 92 To cancel rejecting anonymous call 1. Press Menu ėFeatures ėAnonymous Call 2. Press and or press key to select the disable choice in Rejection filed. 3. Press or Save soft key to save the configuration. Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone). To mute the call during a call (including a conference call)
Basic Call Features 93 1. Press the mute key , then the mute key glows green, and the LCD display 2. To disable the mute function, press again. DND When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page. To enable DND feature via phone interface: Press the DND soft key when the phone is idle, and then shown on the LCD. To disable DND feature via phone interface: Press the DND soft key again, and then there is no on the LCD. Key as Send To configure Key as Send via phone interface: 1. Press Menu ėFeatures ė Key as Send 2. Press and or press key to select the enable choice.
Basic Call Features 94 3. Press or Save soft key to save the configuration To cancel # Key as Send via phone interface: 1. Press Menu ėFeatures ė Key as Send 2. Press and or press key to select the disable choice. 3. Press or Save soft key to save the configuration No Key Entry Timeout No Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number. To configure No Key Entry Timeout via web interface: 1. Click Webpage Setting ė Preference 2. Fill the blank of No Key Entry Timeout: for example 5(seconds).(0 means never timeout, you should press the send key the dial out the number. 3. Click the button to save the configuration.
Basic Call Features 95 Dail-Now Timeout Dial-Now Timeout means that when you entry the number which matching with dial plan, it will dial out automatically after some time when you stop enter the number. To configure Dial-Now Timeout via web interface: 1. Click Webpage Setting ė Preference 2. Fill the blank of Dial-Now Timeout: for example 5(seconds).(0 means dial out immediately). 3. Click the button to save the configuration Keypad Lock To enable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change choose lock type: All Keys Menu Key Function Key Lock & Answer 3. Press Save or OK key to save the configuration. To disable Keypad Lock via Phone
Basic Call Features 96 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change to choose Off. 3. Press Save or OK key to save the configuration. To enable Keypad Lock via Webpage 1. Click Webpage Setting ė Features 2. To choose the Phone Lock. 3. To fill the unlock PIN and auto lock time 4. Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent. 5. To click to save the configuration. To Disable Keypad Lock via Webpage 1. Click Webpage Setting ėFeatures 2. To choose Disable for the Phone Lock.
Basic Call Features 97 3. To click to save the configuration. Hot Line To configure Hot Line 1. Press Menu ėFeatures ė Hot Line 2. Enter the Number and delay time (as present, we support off hook auto dial). 3. Press or Save soft key to save the configuration To configure Hotline auto dial via Web Interface 1. Setting ė Features. 2. Fill the number in the Hotline Number and Hotline Time-out. 3. Click to save the configuration.
Function Key Features Settings 98 Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled. Function Key Features Settings The function key supports the Line Label Length and Line Page Indicator: Line Label Length: if this option is set Long label, then the label’s length will be longer, it is used for string is too long. Line Page Indicator: enable this option.when the phone have be configured four pages and current page is first page, the forth page has a BLF and BLF’s status is changed, then the forth page’s button will flash red. Line It works same as Line keys. Line support three Mode (Default, lock and float) Default mode: If the phone has a incoming call, it means that the phone will not jump to the first page when the first page set the line type and current page is four page. Lock mode: it means that the other page’s same position has the same line when the first page set the line type. Float mode: If the phone has a incoming call, it means that the phone will jump to the first page when the first page set the line type and current page is four page. To configure Line Feature via Web Interface
Function Key Features Settings 99 1. Click Function keys ė Line or Line Key. 2. Select the wanted Key and set as Line. 3. Select the Account. 4. Click the button to save the configuration. Speed Dial With this feature, you can dial one directory by press the definite key. To configure Speed Dial feature via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Press and or press key to select the Speed Dial in the type field. 3. Enter the targeted Number. 4. Press or Save soft key to save the configuration Then the selected Line or Line Key will work as Speed Dial.
Function Key Features Settings 100 To configure Speed Dial feature via Web Interface 1. Click Function keys ė Line or Line Key. 2. Select the wanted Line or Line Key and set as Speed Dial. 3. Enter the desired phone number in the Value field. 4. Select the Account ID 5. Click the button to save the configuration. BLF You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free. 1. When the monitored line is idle, the light is steady green. 2. When the monitored line is ringing, the light is blinking red, press the BLF key to pick the phone up directly. 3. When the monitored line is calling or in a conversation, the light is steady red. To configure a BLF key by phone 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example).
Function Key Features Settings 101 2. Select the targeted Line or Line Key. 3. Press and or press key to select the BLF in the type field. 4. Enter the targeted Value Number. 5. Press and or press key to select the Account ID. 6. Enter the Pickup Code. 7. Press or Save soft key to save the configuration To configure a BLF key by web 1. Click Function keys ė Line or Line Key. 2. Select the desired Line or Line Key and select BLF in the Type. 3. Enter the monitored phone number in the Value field. 4. Select the Account ID 5. Filled the Pickup code. 6. Click to save the configuration. Note˖˖ This feature is not available on all servers. For more information, contact your system
Function Key Features Settings 102 administrator. After setting the BLF key, do not need to restart the phone. BLF List To configure BLF List via web interface: 1. Login and click Account 2. Click Advanced and then fill the Eventlist BLF URL. 3. To configure BLF List Keys
Function Key Features Settings 103 3.1 ClickÆFunction KeysÆLine Key 3.2 Select the BLF List in the Type Field. 3.3. Select Account 3.4 Click to save the configuration. For more information, please check BLF list Note on www.h-tek.com . Voice Message This phone supports Voicemail, and when there is message, the message will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone. To configure the Voice mail feature via phone interface: 1. Press MenuėMessagesėVoice MailėSet Voice Mail. 2. Enter the Account1/2/3/4 NO. 3. Press or Save soft key to save the configuration To configure Voice Mail Line Key via Web Interface: 1. Click Function keys ė Line Key. 2. Select the wanted Key.
Function Key Features Settings 104 3. Enter the desired voicemail feature codes in the Value field. 4. Filled the Label displayed on LCD. 5. Select the Account. 6. Click to save the configuration. To configure a Voice mail key by phone interface: 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example). 2. Select the targeted Line or Line Key. 3. Press and or press key to select the Voice mail in the type field. 4. Enter the Value Number. 5. Press and or press key to select the Account ID. 6. Press or Save soft key to save the configuration To leave a voice mail: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave a voice mail, and then hang up. To listen to voice mails: When the phone interface prompts receiving new voice mail’s icon, the power indicator LED flashes red(Setting->Preference: Enable Voice Message Status) and the voice message button flashes green. 1. Pressing or the targeted Line or Line Key to dial out the voice mail access code. 2. Follow the voice prompt to listen to voice mail. To view the voicemail via phone interface: Press Menu->Messages->Voice Mail->View Voice Mail. The LCD screen displays the amount of new and old voice mails
Function Key Features Settings 105 Note˖˖ This feature is not available on all servers. For more information, contact your system administrator. Before listening to voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the power indicator LED, voice mail indicator LED and targeted Line or Line Key will go out. Direct Pickup With this feature, you can pick up the set line when it ringing. To configure Direct Pickup feature via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Press and or press key to select the Speed Dial in the type field. 3. Enter the value. 4. Press or Save soft key to save the configuration Then the selected Line or Line Key will work as Direct Pickup. To configure Direct Pickup feature via Web Interface 1. Click Function keys ė Line or Line Key. 2. Select the wanted Line or Line Key and set as Direct Pickup.
Function Key Features Settings 106 3. Enter the pickup code and followed the desired phone number in the Value field. 4. Select the Account ID 5. Click to save the configuration. Group Pickup With this feature, you can pick up the specified group that you want incoming calls. To configure the Pickup via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press and or press key to select the Group Pickup in the type field. 4. Enter pickup code and followed the desired group number 5. Press or Save soft key to save the configuration To configure the Group Pickup via Web interface 1. Click Function keys ė Line or Line Key.
Function Key Features Settings 107 2. Select the desired Line or Line Key and select Group Pickup in the Type. 3. Enter the pickup code and followed the desired Group number in the Value field. 4. Click to save the configuration. Call Park With this feature, you can put a call on hold and continue the conversation from another phone. To configure the Call Park via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Press and or press Switch soft key to select the Call Park. 3. Press or Save soft key to save the configuration To configure the Call Park via Web interface 1. Click Function key ė Line or Line Key. 2. Select the desired Line or Line Key and select call park in the Type. 3. Enter the call park code in the value field.
Function Key Features Settings 108 4. Click the button to save the configuration. For More information for Call Park, please see: Call park note on http://www.h-tek.com Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Press and or press key to select the intercom in the type field. 3. Enter the intercom codes followed by desired number. 4. Press or Save soft key to save the configuration Then the selected Line or Line Key will work as intercom. To configure Intercom feature via Web Interface 1. Click Function keys ė Line or Line Key.
Function Key Features Settings 109 2. Select the wanted Line or Line Key. 3. Enter intercom codes followed by desired number in the Value field. 4. Select the Account ID 5. Click the button to save the configuration. If you want to achieve the intercom feature, you must enable the “Allow Auto Answer By Call-Info” 1. Click the account 2. Select the desired account from the pull-down list of Account in the Account field. 3. Click the advanced 4. Enable the “Allow Auto Answer By Call-Info” 5. Click the button to save the configuration. Note˖˖ This feature is not available on all servers. For more information, contact your system administrator.
Function Key Features Settings 110 DTMF When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation. To use this feature, you should sure that the DTMF Tone is on. To configure the DTMF via Web Interface 1. Click SettingÆPreference 2. Select On for Keypad DTMF Tone. 3. Click to save the configuration. To configure the DTMF via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press and or press key to select the DTMF in the type field. 4. Enter the value with the Desired DTMF number 5. Press or Save soft key to save the configuration To configure the DTMF via Web interface 1. Click Function keys ė Line or Line Key. 2. Select the desired Line or Line Key and select DTMF in the Type. 3. Fill the value with the Desired DTMF number. 4. Click the to save the configuration.
Function Key Features Settings 111 Prefix If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface. To configure the Prefix via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press and or press key to select the Prefix in the type field. 4. Enter the value with number that you want to set as prefix 5. Press or Save soft key to save the configuration To configure the Prefix via Web interface 1. Click Function key ė Line or Line Key. 2. Select the desired Line or Line Key and select Prefix in the Type. 3. Fill the value. 4. Click to save the configuration.
Function Key Features Settings 112 Then when you press this key, the set value is input directly. Local Group When use the Local Group feature, press the key and enter the local Contacts interface quickly. To configure the Local group via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line Key. 3. Press and or press key to select the Local group in the type field. 4. Press or Save soft key to save the configuration To configure the Local Group via Web interface 1. Click Function key ė Line Key. 2. Select the desired Key and select Local group in the Type. 3. Click to save the configuration.
Function Key Features Settings 113 Then you can press the local group key to access the pre-defined contact group in the local directory quickly. XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XML group via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line Key. 3. Press and or press key to select the XML group in the type field. 4. Press or Save soft key to save the configuration To configure the XML Group via Web interface 1. Click Function key ė Line Key. 2. Select the desired Key and select XML group in the Type. 3. Click to save the configuration.
Function Key Features Settings 114 LDAP When use the LDAP feature, you can get the LDAP Phonebook directly. To configure the LDAP via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line Key. 3. Press and or press key to select the LDAP in the type field. 4. Press or Save soft key to save the configuration To configure the LDAP via Web interface 1. Click Function key ė Line Key. 2. Select the desired Key and select LDAP in the Type. 3. Click to save the configuration.
Function Key Features Settings 115 XML Browser You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. To configure the XML Browser via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line Key. 3. Press and or press key to select the XML Browser in the type field. 4. Filled the access URL for xml browser 5. Press or Save soft key to save the configuration To configure the XML Browser via Web interface 1. Click Function key ė Line Key. 2. Select the desired Key and select xml browser in the Type. 3. Filled the access URL for xml browser (e.g.: http://192.168.0.240:8080/xmlbrowser/text.xml)
Function Key Features Settings 116 4. Click button to save the configuration. Broadsoft Group When use the BroadSoft Group feature, press the key and enter the Broadsoft Contacts interface quickly. To configure the Broadsoft group via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line Key. 3. Press and or press key to select the Broadsoft group in the type field. 4. Press or Save soft key to save the configuration To configure the Broadsoft group via Web interface 1. Click Function key ė Line Key. 2. Select the desired Key and select Broadsoft group in the Type. 3. Click the button to save the configuration.
Function Key Features Settings 117 Conference The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as . To configure the Conference via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line Key. 3. Press and or press key to select the Conference in the type field. 4. Press or Save soft key to save the configuration To configure Conference via Web Interface 1. Click Function keys ėLine Key. 2. Select the desired Key and select Conference in the Type. 3. Click the button to save the configuration. Forward If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to the number will be forwarded to the set number automatically. To configure the Forward via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line Key.
Function Key Features Settings 118 3. Press and or press key to select the Forward in the type field. 4. Enter the Number that to forward. 5. Press or Save soft key to save the configuration To configure Forward via Web Interface 1. Click Function keys ėLine Key. 2. Select the desired Key and select Forward in the Type. 3. Enter the Value with the number you want to forward 4. Click the button to save the configuration. Transfer You are able to configure the key as a transfer key to perform the Attended/Semi-Attended Transfer. To configure the Transfer via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line Key. 3. Press and or press key to select the Transfer in the type field. 4. Enter the Number that transfer to 5. Press or Save soft key to save the configuration To configure Transfer via Web Interface
Function Key Features Settings 119 1. Click Function keys ėLine Key. 2. Select the desired Key and select Transfer in the Type. 3. Enter the Value with the number that wanted transfer to 4. Click the button to save the configuration. Hold The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation. To configure the Hold via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line Key. 3. Press and or press key to select the Hold in the type field. 4. Press or Save soft key to save the configuration To configure Hold via Web Interface 1. Click Function keys ėLine Key. 2. Select the desired Key and select Hold in the Type. 3. Click the button to save the configuration. Group Listening With this feature, when you active a call, you can listen using Handset and Free-speaker, but only can use the handset to speak.
Function Key Features Settings 120 To configure the Group listening via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line Key. 3. Press and or press key to select the group listening in the type field. 4. Press or Save soft key to save the configuration To configure Group listening via Web Interface 1. Click Function keys ėLine Key. 2. Select the desired Key and select Group listening in the Type. 3. Click to save the configuration. DND If the key is configured as DND key, you are allowed to active the DND function immediately when you press it and the phone is to reject all incoming calls automatically. Press it again to deactivate DND mode. To configure the DND via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line Key. 3. Press and key to select the DND in the type field. 4. Press or Save soft key to save the configuration To configure DND via Web Interface
Function Key Features Settings 121 1. Click Function keys ėLine Key. 2. Select the desired Key and select DND in the Type. 3. Click the button to save the configuration. To enable DND feature Press the DND soft key when the phone is idle status, and then DND icon shown on the LCD. To disable DND feature Press the DND soft key again, then there is no DND icon on the LCD. Redial If the key is configured as Redial key, you can redial the last placed call from the IP Phone. To configure Redial via Web Interface 1. Click Function keys ėLine key/Line Key 2. Select the desired Key and select redial in the Type. 3. Enter the Label displayed on LCD. 4. Click the button to save the configuration. SMS Send SMS To send SMS via web Interface 1. Click SettingÆSMS 2. Select the account(from which account the SMS sent) 3. Enter the target number
Function Key Features Settings 122 4. Input the content of SMS, and click Send. To send SMS via phone interface: 1. Click MenuÆMessageÆText MessageÆSet SMS 2. Enter the contents in the white field. 3. Press the save button 4. Select the account (from which account the SMS sent) 5. Enter the target number (to which account the number sent) 6. Press the Send button. Set SMS Line Key To configure the SMS via Phone Interface 1. Press Menu ėFeatures ėFunction KeysėLine Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line Key. 3. Press and or press key to select the SMS in the type field. 4. Press or Save soft key to save the configuration
Function Key Features Settings 123 To configure SMS via Web Interface 1. Click Function keys ėLine Key. 2. Select the desired Key and select SMS in the Type. 3. Click to save the configuration. Record With record feature, you can record calls by pressing a record key on the phone. To configure the record via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press and or press key to select the Record. 4. Press or Save soft key to save the configuration To configure the record via Web Interface 1. Click Function keys ė Line or Line Key. 2. Select the desired Line or Line Key and select Record in the Type.
Function Key Features Settings 124 3. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not. URL Record The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. To configure the URL record via phone interface 1. Press Menu ėFeatures ėFunction Keysė Line Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press and or press key to select the URL Record. 4. Press or Save soft key to save the configuration To configure the record via Web Interface 1. Click Function keys ė Line Key. 2. Select the desired Line or Line Key and select URL Record in the Type. 3. Click the button to save the configuration.
Function Key Features Settings 125 Paging With this feature, you can call a paging group directly. To configure the paging via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press and or press key to select the Paging. 4. Enter the paging code followed the number. 5. Press or Save soft key to save the configuration To configure the Paging via Web interface 1. Click Function keys ė Line Key. 2. Select the desired Line Key and select Paging in the Type. 3. Enter the paging code followed the number. 4. Click the button to save the configuration. Shared Line Htek IP Phone supports shared call appearance by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered. All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the
Function Key Features Settings 126 exception of when multiple call appearances are enabled on the server side). In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call. To enable shared call appearance, the user would need to register the shared line account on the phone. In addition, they would need to navigate to “Account” ->“Advanced” on the webpage and set the line to “Shared Line” and “SIP Server Type”, and configure the line key or Line Key as “line” type with the desired account on webpage or LCD. If the user requires more shared call appearances, the user can configure multiple line keys (Function keys->Line key) to be “line” type associated with the account. This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in. To configure the line key as line via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press and or press key to select the Line in the type field. 4. Press and or press key to select the Account ID. 5. Enter the Label 6. Enter the Value 7. Press or Save soft key to save the configuration To configure the line key as line via Web Interface 1. Click Function keys ė Line or Line Key. 2. Select the desired Line or Line Key and select Line in the Type.
Function Key Features Settings 127 3. Enter the Value. 4. Enter the Label. 5. Select the Account ID 6. Click the button to save the configuration and then restart. Note˖˖ This feature is not available on all servers. For more information, contact your system administrator. Public Hold The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call. To configure the Public hold via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press and or press key to select the Public Hold. 4. Press or Save soft key to save the configuration To configure public hold via Web Interface 1. Click Function keys ėLine Key. 2. Select the desired Key and select public hold in the Type. 3. Click the button to save the configuration.
Function Key Features Settings 128 Private Hold The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call. To configure the Private hold via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press and or press key to select the Private Hold. 4. Press or Save soft key to save the configuration To configure private hold via Web Interface 1. Click Function keys ėLine Key. 2. Select the desired Key and select Private hold in the Type. 3. Click the button to save the configuration.
Function Key Features Settings 129 Share line Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time. An incoming call to that number will cause all phones to ring simultaneously. The incoming call can be answered on one of the phones but not all of them. This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in. To configure the share line via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press and or press key to select the share line. 4. Enter the number in the value field. 5. Select the desired account in the Account field. 6. Press or Save soft key to save the configuration To configure the share line feature via web interface: 1. Click Function keys ėLine Key.
Function Key Features Settings 130 2. Select the desired Key and select share line in the Type. 3. Enter the number in the value field. 4. Select the desired account from the pull-down list of Account field. 5. Click the button to save the configuration. Note˖˖ This feature is not available on all servers. For more information, contact your system administrator. Hot Desking Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources. You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, that is, many users can share the phone resource in different time. To use this feature, you need to configure a Hot Desking key in advance. This feature is supported on the version 1.0.3.82 or later To configure the hot desking via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press and or press key to select the hot desking. 4. Enter the display name in the value field. 5. Press or Save soft key to save the configuration To configure the hot desking via web interface: 1. Click Function keys ėLine Key.
Function Key Features Settings 131 2. Select the desired Key and select hot desking in the Type. 3. Enter the number in the value field. 4. Select the desired account from the pull-down list of Account field. 5. Click the button to save the configuration. To use the Hot desking feature on the user interface: 1. Press the Hot desking key when the IP Phone is idle. 2. Enter the Extension number and password 3. Click Save softkey You can see the account information which has changed. Note˖˖ This feature is not available on all servers. For more information, contact your system administrator. ACD ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance. To configure the ACD via phone interface
Function Key Features Settings 132 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press and or press key to select the ACD. 4. Enter the label in the label field. 5. Select the desired account in the Account field. 6. Press or Save soft key to save the configuration To configure the ACD via web interface: 1. Click Function keys ėLine Key. 2. Select the desired Key and select ACD in the Type. 3. Enter the label in the label field. 4. Select the desired account from the pull-down list of Account field. 5. Click the button to save the configuration. Note˖˖ This feature is not available on all servers. For more information, contact your system administrator. Zero Touch You can use this key feature to configure auto provision and network parameters quickly. This feature is supported on the version 1.0.3.82 or later To configure the zero touch via phone interface 1. Press Menu ėFeatures ėFunction KeysėLine or Line Keys as Function Keys ė Line Key1(for example) 2. Select the wanted Line or Line Key. 3. Press and or press key to select the zero touch
Function Key Features Settings 133 4. Press or Save soft key to save the configuration To configure the zero touch via web interface: 1. Click Function keys ėLine Key. 2. Select the desired Key and select zero touch in the Type. 3. Click the button to save the configuration. To use the zero touch feature on the user interface: 1. Press the zero touch key when the IP Phone is idle. 2. The IP Phone will enter the WAN Port interface, you can change the WAN Type by pressing the Navigation keys. 3. Press the Next softkey to enter Network interface, then you can configure some information. 4. Press the Next softkey again, you can configure auto provision information. 5. When you finish the setting, you can press the OK to accept the changes. Note˖˖ This feature is not available on all servers. For more information, contact your system administrator. Multicast Paging You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address(es) without involving SIP signaling. You can specify up to 10 multicast listening addresses. Sending RTP Stream To configure a multicast paging key via phone interface 1. Press MenuėFeature ėline or Line KeyėLine Key1˄e.g.˅
Function Key Features Settings 134 2. Press and or switch key to select the multicast paging in the type field. 3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field. 4. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 5. Press or Save soft key to save the configuration To configure a multicast paging key via web interface 1. Function keys->line key˖ 2. Select the desired Key and select multicast paging in the Type. 3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 4. Click the button to save the configuration. Sending RTP Stream˖˖ Press the multicast paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP:Port). For both sending and receiving of the multicast RTP, there is no SIP signaling involved. The multicast paging key LED illuminates solid green. Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network. How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface. Paging Barge The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress will take precedence over all incoming multicast paging calls. Valid values in the Paging Barge field: z 1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the lowest. z Disabled: The voice call in progress will take precedence over all incoming paging calls. Paging Priority Active The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore
Function Key Features Settings 135 incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls. Multicast Codec˖˖ You can only configure the codec by web interface. To configure multicast codec key via web interface 1. Click Directory ->Multicast Paging˖ 2. Select the desired codec from the pull-down list of Multicast Codec 3. Click the button to save the configuration. To configure multicast listening addresses via web interface: 1. Click Directory->Multicast pagingDŽ 2. Select the desired value from the pull-down list of Paging Barge. 3. Select the desired value from the pull-down list of Paging Priority Active. 4. Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:2000) which the phone listens to for incoming RTP multicast in the Listening Address field. 5. Enter the label in the Label field. 6. Click button to save the configuration. Note: The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. Both the multicast paging sender and receiver’s phones play a warning tone when establishing a multicast paging call. Multicast listening addresses are configurable via web interface only.
Advanced Setting Configuration 136 Advanced Setting Configuration Account setting Upgrade Factory Reset To set Factory Reset by phone interface 1. Press Menu ė Setting ė Advanced Setting( default password: admin)ė Factory Reset 2. Press OK soft key in the warning page. To set Factory Reset via web interface Click Management ė Upgrade Click and then confirm the setting. Pcap Feature To use pcap via web interface: 1. Click ManagementÆTools
Upgrade 137 2. Click Start and then operation the phone 3. When finish the operation, click stop and then click Export. 4. Then you’ll get the Pacp captures. System Log To download system log via web interface: 1. Click ManagementÆConfiguration 2. Click of the system Log 3. Then you’ll get a txt file: syslog.txt. .
Upgrade 138 Upgrade To upgrade via HTTP, the “Management”->“auto provision” ->“ Firmware Upgrade”-> “Upgrade Mode” field needs to be set to HTTP, respectively. “Firmware Server Path” needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL. e.g. firmware.mycompany.com:5688/Hanlong e.g. www.mycompany.com:5688/fm/ Hanlong e.g. 218.2.83.110 Instructions for firmware upgrade via HTTP: (1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server. Then setup HTTP server. (2) Unzip the firmware file and put all of them under the root/fm directory of the HTTP server. (3) Visiting “HTTP:\\192.168.0.254\fm\fw8xx.rom on localhost by browser” to verify the HTTP Server. If visiting “HTTP: \\192.168.0.254\fm\fw8xx.rom on other computer is no prompt to download fw8xx.rom file, please check the firewall (Suggest close the firewall). To configure the server path via web interface: 1. Click ManagementÆAuto provision: 2. Select the upgrade mode in the upgrade mode field 3. Enter the Firmware server path and config server path (192.168.0.254 is HTTP server). 4. Enter the HTTP server’s username and password (optional). 5. Click the button to save the configuration. 6. Restart the UC8xx, IP Phone will restart and auto-get firmware files from HTTP server.
Upgrade 139 NOTES: ¾ Hanlong recommends end-user use the Hanlong HTTP server. For large companies, we recommend to maintain their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures. ¾ Once a “Firmware Server Path” is set, user needs to update the settings and restart the IP Phone. If the configured firmware server is found and a new code image is available, the UC8xx will attempt to retrieve the new image files by downloading them into the UC8xx’s SDRAM. During this stage, the UC8xx’s LEDs will blink fastly until the checking/downloading process is completed. Upon verification of checksum, the new code image will then be saved into the Flash. If TFTP/HTTP/FTP/HTTPS fails for any reason (e.g. TFTP/HTTP/FTP/HTTPS server is not responding, there are no code image files available for upgrade, or checksum test fails, etc), the UC8xx will stop the TFTP/HTTP/FTP/HTTPS process and simply boot using the existing code image in the flash. ¾ Firmware upgrade may take as long as 3 to 8 minutes over Internet, or just 1 minutes if it is performed on a LAN. It is recommended to conduct firmware upgrade in a controlled LAN environment if possible. For users who do not have a local firmware upgrade server. ¾ Hanlong’s latest firmware is available at http://www.h-tek.com ÆSupportÆFirmware Download. ¾ Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment. To upgrade manually via the Web configuration interface 1. Click Management ė Upgrade 2. Click Brower or the blank. 3. Select the firmware (fw8xx.rom )and then click .
Upgrade 140 Configuration File To download configuration file: 1. Click Management Æ Configuration ÆDownload Device Configuration 2. Then you can get a file: cfg.bin or cfg.xml To Restore a configuration file: 1. Click Management Æ Configuration Æ Restore configuration 2. Select the xxx.bin or xxx.xml file, and then Click the ,
Troubleshooting 141 then IP Phone will reboot. Troubleshooting Why is the phone LCD screen blank? 1. Ensure your phone is properly plugged into a functional AC outlet. 2. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. 3. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. 4. If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information. 5. Check that the power LED is on to ensure the phone is powered on. Why does the phone display “Network Unavailable”? z Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose. z Ensure that the switch or hub in your network is operational. z Contact your system administrator for more information. Why can’t I get a dial tone? z Check for any loose connections and that the phone has been installed properly. For the Installation instructions, refer to HU Phone InstallationUH. z Check whether dial tone is present on one of the audio modes.
Troubleshooting 142 z Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes. z If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem. Where to set the tone? You can set the tone on web interface: z Click SettingÆTones z Define the dial tone, ringing, busy tone… z For the tones, you can check with your system administrator. z More Click Tone Notes. How to download XML Configuration? z Click ManagementÆConfigurationÆ How to Import Trusted CA certificate? z Click ManagementÆTrusted CA
Troubleshooting 143 How to Import Server CA certificate? z Click ManagementÆServer CA How to use Vlan? z For Vlan information, please click VLAN Note How to use LLDP? z For LLDP information, please click VLAN Note
Troubleshooting 144 z VLAN Notes including: 1. Voice VLAN 2. Major Benefits of Using VLANs 3. VLAN discovery method on Htek ip phones 4. LLDP Feature on Htek IP Phones 5. Supported TLVS of IP Phones 6. Configuring LLDP Feature 7. DHCP VLAN 8. Open the DHCP VLAN on the Htek IP Phones 9. VLAN under Bridge Mode 10. VLAN underNAT Mode How to Set LCD and Web GUIφφ z Click LCD and Web GUI custom Guide How to Upgrade via FTP? z Click How to Upgrade Note How to make Ringtone? z Click How to Make Ringtone How to use Open VPN? z Click Open VPN note Provisioning Guide on Free PBX: z Click Set Auto Provision on FreePBX Failover Notes z Click Failover Note
Troubleshooting 145 How to Upload Wallpaper? z Click Wallpaper Upload Notes How to Use Auto Provision Phonebook? z Click About AP Phonebook All Documents z Click Documents Guide, you can get all tech files.

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