Ncomputing L300 Users Manual User Manual_L Series_L300_(EN)_376762

2015-06-15

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L300	
  
Ethernet	
  Virtual	
  Desktop	
  
with	
  vSpace	
  Server™	
  
	
  

	
  

User	
  Manual	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

Important	
  Notices	
  
Please	
  note	
  that	
  reproduction	
  of	
  this	
  User	
  Manual	
  in	
  whole	
  or	
  in	
  part,	
  without	
  express	
  written	
  
permission	
  fro	
  m	
  NComputing,	
  is	
  not	
  permitted.	
  
NComputing	
  reserves	
  the	
  right	
  to	
  make	
  improvements	
  and/or	
  changes	
  to	
  this	
  User	
  Manual	
  and	
  to	
  the	
  
products,	
  programs	
  and/or	
  specifications	
  described	
  herein	
  at	
  any	
  time	
  without	
  notice.	
  Information	
  
contained	
  in	
  this	
  document	
  may	
  have	
  been	
  obtained	
  from	
  internal	
  testing	
  or	
  from	
  a	
  third	
  party.	
  
NComputing	
  shall	
  not	
  be	
  liable	
  for	
  any	
  direct,	
  indirect,	
  special,	
  incidental	
  or	
  consequential	
  damages	
  in	
  
connection	
  with	
  the	
  use	
  of	
  this	
  material.	
  The	
  latest	
  version	
  of	
  this	
  User	
  Manual	
  can	
  be	
  downloaded	
  from	
  
the	
  “Documentation”	
  page	
  in	
  the	
  Support	
  section	
  of	
  the	
  NComputing	
  website	
  at:	
  	
  
www.ncomputing.com	
  	
  
Refer	
  to	
  the	
  Limited	
  Hardware	
  Warranty	
  applicable	
  to	
  your	
  region	
  for	
  information	
  on	
  what	
  is	
  and	
  what	
  
is	
  not	
  covered	
  by	
  the	
  warranty,	
  your	
  responsibilities,	
  exclusions,	
  and	
  how	
  to	
  obtain	
  service.	
  It	
  is	
  your	
  
responsibility	
  to	
  download	
  a	
  copy	
  of	
  the	
  warranty	
  at	
  the	
  time	
  of	
  purchase	
  to	
  keep	
  for	
  your	
  records.	
  The	
  
warranty	
  can	
  be	
  downloaded	
  from	
  the	
  “Documentation”	
  page	
  in	
  the	
  Support	
  section	
  of	
  the	
  NComputing	
  
website.	
  	
  
Please	
  refer	
  to	
  the	
  End	
  User	
  License	
  Agreement	
  (EULA)	
  and	
  Terms	
  of	
  Use	
  (TOU)	
  that	
  are	
  presented	
  for	
  
your	
  review	
  during	
  the	
  software	
  installation	
  process.	
  The	
  information	
  contained	
  in	
  these	
  documents	
  is	
  
very	
  important.	
  The	
  EULA	
  and	
  TOU	
  constitute	
  agreements	
  between	
  you	
  and	
  NComputing	
  and	
  are	
  
accepted	
  by	
  you	
  by	
  installing	
  and	
  using	
  the	
  product.	
  It	
  is	
  your	
  responsibility	
  to	
  print	
  a	
  copy	
  of	
  the	
  EULA	
  
and	
  TOU	
  directly	
  from	
  the	
  installer	
  in	
  order	
  to	
  keep	
  for	
  your	
  records.	
  	
  
This	
  product	
  gives	
  users	
  shared	
  access	
  to	
  computer	
  resources.	
  It	
  is	
  not	
  a	
  computer,	
  and	
  may	
  not	
  support	
  
all	
  software	
  applications,	
  especially	
  high-­‐resolution	
  graphics	
  applications	
  or	
  3D	
  games	
  that	
  are	
  designed	
  
to	
  be	
  supported	
  by	
  stand-­‐alone	
  computers.	
  Similarly,	
  it	
  may	
  not	
  support	
  all	
  hardware	
  peripherals	
  that	
  
are	
  designed	
  to	
  be	
  supported	
  by	
  stand-­‐alone	
  computers.	
  
Refer	
  to	
  your	
  computer	
  operating	
  system	
  and	
  application	
  software	
  vendors’	
  license	
  agreements	
  for	
  
information	
  on	
  using	
  these	
  products	
  with	
  NComputing	
  systems.	
  Additional	
  software	
  licenses	
  may	
  be	
  
required.	
  
	
  
	
  
	
  
	
  
	
  
	
  

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  2	
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376762_v2	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

Microsoft®	
  Windows®	
  Licenses.	
  You	
  are	
  licensed	
  by	
  NComputing	
  to	
  use	
  the	
  vSpace	
  Server	
  software	
  
under	
  the	
  terms	
  of	
  the	
  EULA.	
  You	
  must	
  also	
  acquire	
  the	
  appropriate	
  number	
  of	
  Windows	
  Server	
  licenses	
  
and	
  Client	
  Access	
  Licenses	
  for	
  each	
  device	
  or	
  user	
  accessing	
  Windows	
  Server	
  software.	
  You	
  cannot	
  use	
  
the	
  vSpace	
  Server	
  software	
  with	
  Windows	
  Client	
  software	
  (i.e.,	
  Windows	
  Vista,	
  Windows	
  7)	
  unless	
  a	
  
single	
  user	
  and	
  no	
  other	
  user	
  accesses	
  the	
  same	
  Windows	
  Client	
  software	
  at	
  any	
  one	
  time,	
  or	
  you	
  are	
  
authorized	
  to	
  do	
  so	
  under	
  an	
  applicable	
  license	
  from	
  Microsoft	
  or	
  as	
  expressly	
  set	
  forth	
  in	
  the	
  
“Microsoft	
  Windows	
  Server	
  to	
  Windows	
  XP	
  License	
  Rights”	
  section	
  of	
  the	
  NComputing	
  EULA.	
  In	
  all	
  cases,	
  
your	
  rights	
  and	
  obligations	
  with	
  respect	
  to	
  the	
  use	
  of	
  vSpace	
  Server	
  software	
  with	
  Windows	
  Server	
  
software	
  and	
  Windows	
  Client	
  software	
  are	
  defined	
  by	
  both	
  the	
  NComputing	
  vSpace	
  Server	
  software	
  
EULA	
  and	
  the	
  applicable	
  Microsoft	
  Software	
  License	
  Agreement	
  or	
  EULA.	
  For	
  more	
  information	
  on	
  
licensing	
  with	
  Microsoft	
  operating	
  systems	
  see:	
  	
  www.ncomputing.com/mslicensing	
  	
  
For	
  single	
  user	
  applications	
  of	
  your	
  L-­‐series	
  product	
  such	
  as	
  remote	
  control,	
  digital	
  signage	
  and	
  1:1	
  VDI	
  
refer	
  to	
  the	
  same	
  web	
  page	
  for	
  information	
  on	
  client	
  operating	
  systems	
  currently	
  supported.	
  	
  
The	
  NComputing	
  hardware	
  and	
  software	
  products	
  described	
  in	
  this	
  user	
  manual	
  are	
  protected	
  by	
  
numerous	
  granted	
  and	
  pending	
  U.S.	
  and	
  international	
  patents.	
  Some	
  components	
  of	
  NComputing	
  
products	
  utilize	
  open-­‐source	
  software.	
  Please	
  refer	
  to	
  the	
  GPL	
  Declarations	
  section	
  of	
  this	
  User	
  Manual	
  
for	
  more	
  information.	
  
©	
  2015	
  ZeroDesktop,	
  Inc.	
  All	
  rights	
  reserved.	
  NComputing,	
  vSpace	
  Server,	
  and	
  Numo	
  are	
  registered	
  
trademarks	
  of	
  ZeroDesktop,	
  Inc.	
  Microsoft,	
  Windows,	
  Windows	
  Media,	
  and	
  DirectShow	
  are	
  registered	
  
trademarks	
  of	
  Microsoft	
  Corporation.	
  Intel,	
  Core	
  2,	
  Core	
  i5,	
  and	
  Core	
  i7	
  are	
  registered	
  trademarks	
  of	
  
Intel	
  Corporation.	
  VESA	
  is	
  a	
  trademark	
  of	
  Video	
  Electronics	
  Standards	
  Association.	
  Kensington	
  is	
  a	
  
trademark	
  of	
  ACCO	
  World	
  Corporation.	
  QuickTime	
  is	
  a	
  registered	
  trademark	
  of	
  Apple,	
  Inc.	
  YouTube	
  is	
  a	
  
registered	
  trademark	
  of	
  Google.	
  Adobe	
  and	
  Adobe	
  Flash	
  are	
  registered	
  trademarks	
  of	
  Adobe	
  Systems,	
  
Inc.	
  All	
  other	
  trademarks	
  are	
  the	
  property	
  of	
  their	
  respective	
  owners.	
  

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376762_v2	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

TABLE	
  OF	
  CONTENTS	
  
Important	
  Notices	
  ........................................................................................................................................	
  2	
  
Safety	
  Information	
  .......................................................................................................................................	
  6	
  
Regulatory	
  Compliance	
  ................................................................................................................................	
  6	
  
FCC	
  Information	
  .......................................................................................................................................	
  6	
  
GPL	
  Declarations	
  ......................................................................................................................................	
  8	
  
Product	
  Overview	
  ........................................................................................................................................	
  9	
  
Host	
  Setup	
  .................................................................................................................................................	
  10	
  
vSpace	
  Server	
  software	
  installation	
  .......................................................................................................	
  11	
  
User	
  Account	
  Creation	
  ...........................................................................................................................	
  13	
  
Product	
  Registration	
  ..................................................................................................................................	
  14	
  
Online	
  Registration	
  ................................................................................................................................	
  15	
  
Offline	
  Registration	
  ................................................................................................................................	
  18	
  
Registration	
  Reminder	
  ...........................................................................................................................	
  20	
  
Updating	
  the	
  vSpace	
  Server	
  Software	
  ...................................................................................................	
  21	
  
Uninstallation	
  ........................................................................................................................................	
  21	
  
Windows	
  Configuration	
  Notes	
  ...............................................................................................................	
  22	
  
Client	
  Access	
  License	
  (CAL)	
  Installation	
  .....................................................................................................	
  22	
  
L300	
  Device	
  Setup	
  .....................................................................................................................................	
  24	
  
L300	
  Firmware	
  Update	
  ..........................................................................................................................	
  26	
  
Using	
  Your	
  L300	
  Access	
  Device	
  ..................................................................................................................	
  27	
  
The	
  “Server	
  Selection”	
  Screen	
  ...............................................................................................................	
  27	
  
Device	
  Information	
  ................................................................................................................................	
  28	
  
The	
  “Device	
  Setup”	
  Screen	
  ....................................................................................................................	
  28	
  
Device	
  Setup	
  -­‐	
  The	
  “Connection	
  Settings”	
  Tab	
  ......................................................................................	
  29	
  
Device	
  Setup	
  -­‐	
  The	
  “Manage	
  Groups”	
  Tab	
  ............................................................................................	
  30	
  
Device	
  Setup	
  -­‐	
  The	
  “Login	
  Settings”	
  Tab	
  ................................................................................................	
  31	
  
Device	
  Setup	
  -­‐	
  The	
  “Network”	
  Tab	
  ........................................................................................................	
  32	
  
Device	
  Setup	
  -­‐	
  The	
  “Password”	
  Tab	
  .......................................................................................................	
  33	
  
Device	
  Setup	
  -­‐	
  The	
  “Update”	
  Tab	
  ..........................................................................................................	
  34	
  
Returning	
  to	
  the	
  “Server	
  Selection”	
  Screen	
  ..........................................................................................	
  35	
  
L300	
  Multimedia	
  Acceleration	
  ...................................................................................................................	
  35	
  
Troubleshooting	
  &	
  error	
  messages	
  ...........................................................................................................	
  36	
  
Glossary	
  .....................................................................................................................................................	
  38	
  
FAQ	
  ............................................................................................................................................................	
  40	
  
NComputing	
  vSpace	
  Server	
  6	
  Management	
  Console	
  Guide	
  ......................................................................	
  42	
  
1.1	
  Installing	
  vSpace	
  ..............................................................................................................................	
  42	
  
1.2	
  Registering	
  vSpace	
  ...........................................................................................................................	
  42	
  
1.3	
  Connecting	
  Your	
  Devices	
  .................................................................................................................	
  42	
  
2.0	
  NComputing	
  vSpace	
  .............................................................................................................................	
  43	
  
2.1	
  vSpace	
  Information	
  ..........................................................................................................................	
  43	
  
2.2	
  License	
  Information	
  .........................................................................................................................	
  44	
  
2.3	
  System	
  Settings	
  -­‐	
  Common	
  ..............................................................................................................	
  45	
  
2.4	
  System	
  Settings	
  –	
  L-­‐Series/M-­‐series	
  ................................................................................................	
  46	
  
2.5	
  System	
  Settings	
  –	
  Performance	
  Profiles	
  ..........................................................................................	
  47	
  
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  L300	
  User	
  Manual	
  	
  

2.6	
  System	
  Settings	
  –	
  Performance	
  Profiles	
  ADVANCED	
  .......................................................................	
  48	
  
3.0	
  Profiles	
  .................................................................................................................................................	
  50	
  
4.0	
  Sessions	
  ...............................................................................................................................................	
  51	
  
4.1	
  Session	
  Overview	
  .............................................................................................................................	
  51	
  
4.2	
  Session	
  Information	
  .........................................................................................................................	
  52	
  
4.3	
  Session	
  Controls	
  ...............................................................................................................................	
  53	
  
5.0	
  Device	
  Management	
  ............................................................................................................................	
  54	
  
5.1	
  L-­‐series	
  /	
  M-­‐series	
  ............................................................................................................................	
  54	
  
5.2	
  Device	
  Groups	
  ..................................................................................................................................	
  55	
  
5.3	
  Information	
  Tab	
  ...............................................................................................................................	
  56	
  
5.4	
  Connections	
  Tab	
  ..............................................................................................................................	
  57	
  
5.5	
  Server	
  Groups	
  Tab	
  ...........................................................................................................................	
  58	
  
5.6	
  Login	
  Tab	
  ..........................................................................................................................................	
  59	
  
5.7	
  Network	
  Tab	
  ....................................................................................................................................	
  61	
  
5.8	
  Password	
  Tab	
  ...................................................................................................................................	
  62	
  
5.9	
  Update	
  Tab	
  ......................................................................................................................................	
  63	
  
5.10	
  Search	
  Settings	
  and	
  Columns	
  .........................................................................................................	
  64	
  
5.11	
  Configuration	
  Profiles	
  ....................................................................................................................	
  65	
  
5.12	
  Creating	
  Profiles	
  ............................................................................................................................	
  65	
  
5.13	
  Editing	
  Profiles	
  ...............................................................................................................................	
  66	
  
5.14	
  Applying	
  Profiles	
  ............................................................................................................................	
  67	
  
6.0	
  Remote	
  vSpace	
  Servers	
  .......................................................................................................................	
  68	
  
6.1	
  Enabling	
  Remote	
  Console	
  Support	
  ..................................................................................................	
  68	
  
6.2	
  Remote	
  Console	
  Features	
  ................................................................................................................	
  69	
  
7.0	
  Common	
  Tasks	
  .....................................................................................................................................	
  70	
  
7.1	
  Helpdesk	
  Tasks	
  -­‐	
  Remote	
  Viewing	
  and	
  Controlling	
  a	
  Device	
  Session	
  ..............................................	
  70	
  
7.2	
  Maintenance	
  Tasks	
  -­‐	
  Performing	
  a	
  Firmware	
  Update	
  on	
  an	
  Active	
  Device	
  .....................................	
  71	
  
7.3	
  Deployment	
  Tasks	
  –	
  Installing	
  and	
  Configuring	
  a	
  new	
  Computer	
  Lab	
  .............................................	
  72	
  
	
  
	
  

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NComputing	
  L300	
  User	
  Manual	
  	
  

Safety	
  Information	
  
Refer	
  to	
  the	
  following	
  to	
  prevent	
  any	
  physical	
  injury	
  or	
  loss	
  of	
  assets	
  caused	
  by	
  damage	
  to	
  the	
  product.	
  
A	
  user	
  must	
  read	
  this	
  User	
  Manual	
  carefully	
  before	
  use	
  and	
  properly	
  follow	
  the	
  instructions.	
  
•
•
•
•
•
•

Make	
  sure	
  that	
  the	
  place	
  of	
  installation	
  is	
  not	
  too	
  hot	
  (above	
  35˚C),	
  too	
  cold	
  (below	
  0˚C),	
  or	
  too	
  
wet	
  (above	
  85%	
  relative	
  humidity).	
  
Avoid	
  any	
  severe	
  impacts	
  to	
  the	
  product	
  
Make	
  sure	
  that	
  the	
  product	
  is	
  not	
  exposed	
  to	
  direct	
  sunlight	
  or	
  any	
  hot	
  machinery.	
  
Please	
  keep	
  the	
  product	
  away	
  from	
  any	
  items	
  which	
  have	
  strong	
  magnetic	
  properties.	
  
Do	
  not	
  disassemble,	
  repair	
  or	
  rebuild	
  the	
  product.	
  
Please	
  properly	
  route	
  all	
  cables	
  and	
  power	
  cords	
  to	
  avoid	
  a	
  tripping	
  hazard.	
  An	
  electric	
  shock,	
  
fire,	
  damage	
  to	
  the	
  product	
  or	
  physical	
  injury	
  may	
  occur	
  as	
  a	
  result	
  of	
  tripping	
  over	
  the	
  cable.	
  

Regulatory	
  Compliance	
  
FCC	
  Information	
  
This	
  equipment	
  has	
  been	
  tested	
  and	
  found	
  to	
  comply	
  with	
  the	
  limits	
  for	
  a	
  class	
  B	
  digital	
  device,	
  pursuant	
  
to	
  part	
  15	
  of	
  the	
  FCC	
  Rules.	
  
These	
  limits	
  are	
  designed	
  to	
  provide	
  reasonable	
  protection	
  against	
  harmful	
  interference	
  in	
  a	
  residential	
  
installation.	
  This	
  equipment	
  generates,	
  uses,	
  and	
  can	
  radiate	
  radio	
  frequency	
  energy,	
  and	
  if	
  not	
  installed	
  
and	
  used	
  in	
  accordance	
  with	
  the	
  instructions,	
  may	
  cause	
  harmful	
  interference	
  to	
  radio	
  communications.	
  
However,	
  there	
  is	
  no	
  guarantee	
  that	
  interference	
  will	
  not	
  occur	
  in	
  a	
  particular	
  installation.	
  If	
  this	
  
equipment	
  does	
  cause	
  harmful	
  interference	
  to	
  radio	
  or	
  television	
  reception,	
  which	
  can	
  be	
  determined	
  
by	
  turning	
  the	
  equipment	
  off	
  and	
  on,	
  the	
  user	
  is	
  encouraged	
  to	
  try	
  and	
  correct	
  the	
  interference	
  by	
  one	
  
or	
  the	
  following	
  measures:	
  
•
•
•
•

Reorient	
  or	
  relocate	
  the	
  receiving	
  antenna	
  
Increase	
  the	
  separation	
  between	
  the	
  equipment	
  and	
  the	
  receiver	
  
Connect	
  the	
  equipment	
  to	
  a	
  power	
  outlet	
  on	
  a	
  circuit	
  different	
  from	
  which	
  the	
  receiver	
  is	
  
connected	
  
Consult	
  your	
  dealer	
  or	
  an	
  experienced	
  radio	
  TV	
  technician	
  for	
  help	
  

Changes	
  or	
  modifications	
  not	
  expressly	
  approved	
  by	
  the	
  party	
  responsible	
  for	
  compliance	
  could	
  void	
  the	
  
user’s	
  authority	
  to	
  operate	
  the	
  equipment.	
  	
  
For	
  enhancing	
  performance	
  and	
  reliability,	
  we	
  recommend	
  using	
  an	
  FTP	
  or	
  STP	
  cable	
  between	
  the	
  L300	
  
and	
  the	
  client	
  devices.	
  	
  

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376762_v2	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

전 자 파 적 합 등 록 (EMC Registration)

NCC-­‐L300	
  (B)	
  

	
  

•
•
•
•
•

	
  
	
  

(
) : Network	
  virtual	
  desktop	
  (L300)	
  	
  
	
  :	
  NCC-­‐L300	
  (B)	
  
	
  
	
  
	
  :	
  
	
  
	
  
/
	
  :	
  
	
  
/
	
  
	
  :	
  
	
  
	
  
	
  

European	
  Community:	
  	
  
	
  
	
  
Disposal	
  Information:	
  	
  	
  

	
  
This	
  symbol	
  means	
  that	
  according	
  to	
  local	
  laws	
  and	
  regulations	
  your	
  product	
  should	
  be	
  disposed	
  of	
  
separately	
  from	
  household	
  waste.	
  The	
  separate	
  recycling	
  of	
  your	
  product	
  will	
  help	
  ensure	
  that	
  it	
  is	
  
recycled	
  in	
  a	
  manner	
  that	
  protects	
  human	
  health	
  and	
  the	
  environment.	
  

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NComputing	
  L300	
  User	
  Manual	
  	
  

GPL	
  Declarations	
  
The	
  NComputing	
  L300	
  access	
  device	
  contains	
  –	
  in	
  part	
  –	
  some	
  free	
  software	
  (software	
  licensed	
  in	
  a	
  way	
  
that	
  ensures	
  your	
  freedom	
  to	
  run,	
  copy,	
  distribute,	
  study,	
  change	
  and	
  improve	
  the	
  software).	
  This	
  free	
  
software	
  is	
  also	
  contained	
  in	
  the	
  L300	
  firmware	
  update	
  files	
  that	
  are	
  distributed	
  together	
  with	
  
NComputing	
  vSpace	
  Server	
  software	
  installation	
  packages	
  that	
  are	
  expressly	
  for	
  the	
  L300.	
  The	
  free	
  
software	
  contained	
  within	
  the	
  L300	
  firmware	
  includes	
  a	
  version	
  of	
  X-­‐LOADER,	
  U-­‐BOOT,	
  LINUX,	
  LIBSYSFS,	
  
LIBUCI,	
  LIBUSBIP,	
  ETHTOOL,	
  UCLIBC,	
  QT	
  and	
  BUSYBOX.	
  	
  
Further,	
  for	
  at	
  least	
  three	
  (3)	
  years	
  from	
  the	
  date	
  of	
  distribution	
  of	
  the	
  applicable	
  product	
  or	
  software,	
  
we	
  will	
  give	
  to	
  anyone	
  who	
  contacts	
  us	
  at	
  gplcoderequest@ncomputing.com,	
  for	
  a	
  charge	
  of	
  no	
  more	
  
than	
  our	
  cost	
  of	
  physically	
  performing	
  source	
  code	
  distribution,	
  a	
  machine-­‐readable	
  copy	
  of	
  the	
  
complete	
  corresponding	
  source	
  code	
  for	
  the	
  version	
  of	
  the	
  software	
  that	
  we	
  distributed	
  to	
  you.	
  For	
  
additional	
  information	
  refer	
  to	
  this	
  page	
  on	
  the	
  NComputing	
  website:	
  	
  
www.ncomputing.com/gplcodedownload	
  
	
  

	
  	
  

	
  

	
  

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NComputing	
  L300	
  User	
  Manual	
  	
  

Product	
  Overview	
  
The	
  NComputing	
  L-­‐series	
  access	
  devices	
  with	
  vSpace®	
  desktop	
  virtualization	
  software	
  dramatically	
  cut	
  your	
  
computing	
  costs	
  by	
  enabling	
  multiple	
  users	
  to	
  share	
  a	
  single	
  PC,	
  server	
  or	
  virtual	
  machine.	
  Each	
  user	
  gets	
  their	
  own	
  
virtual	
  desktop	
  with	
  a	
  rich,	
  multimedia	
  computing	
  experience	
  that	
  is	
  practically	
  indistinguishable	
  from	
  running	
  on	
  a	
  
full	
  PC.	
  Best	
  of	
  all,	
  IT	
  staff	
  and	
  end	
  users	
  do	
  not	
  need	
  special	
  training	
  because	
  this	
  end-­‐to-­‐end	
  solution	
  is	
  easy	
  to	
  
manage	
  and	
  is	
  compatible	
  with	
  standard	
  desktop	
  applications.	
  

	
  
	
  

Access	
  
Device	
  

	
  
Network	
  

	
  
	
  
	
  
	
  
	
  
	
  
	
  

Host	
  System	
  

L300	
  Model	
  

End	
  User	
  Environment	
  

The	
  L	
  series	
  delivers	
  the	
  best	
  possible	
  virtual	
  desktop	
  experience	
  with	
  the	
  addition	
  of	
  a	
  high-­‐performance	
  video	
  
acceleration	
  system	
  that	
  supports	
  full	
  screen	
  motion	
  video,	
  higher	
  screen	
  resolutions	
  and	
  more	
  USB	
  ports.	
  The	
  L-­‐
series	
  is	
  available	
  in	
  two	
  distinct	
  versions;	
  L250	
  and	
  L300.	
  This	
  manual	
  covers	
  the	
  L300	
  on	
  Windows	
  operating	
  
systems	
  (refer	
  to	
  the	
  NComputing	
  online	
  Knowledge	
  Base	
  at	
  www.ncomputing.com/support	
  and	
  search	
  on	
  “OS	
  
Support,”	
  for	
  specific	
  Windows	
  operating	
  systems	
  supported).	
  For	
  documentation	
  on	
  available	
  Linux	
  operating	
  
system	
  support	
  –	
  refer	
  to	
  the	
  Knowledge	
  Base	
  (search	
  on	
  “L-­‐series	
  Linux”).	
  The	
  following	
  table	
  summarizes	
  the	
  key	
  
features	
  of	
  L300.	
  

	
  
Maximum	
  Screen	
  Resolution	
  (Wide)	
  
Maximum	
  Screen	
  Resolution	
  (Standard	
  4:3)	
  
Maximum	
  Color	
  Depth	
  
Mouse	
  &	
  Keyboard	
  Ports	
  
Speaker	
  Port	
  
Microphone	
  Port	
  
USB	
  Peripheral	
  Ports	
  
Acceleration	
  for	
  full-­‐screen	
  video	
  support	
  

L300	
  
1920x1080	
  
1600x1200	
  
24-­‐bit	
  
USB	
  
Yes	
  
Yes	
  
2	
  x	
  USB*	
  
Yes	
  

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NComputing	
  L300	
  User	
  Manual	
  	
  

Host	
  Setup	
  
System	
  Requirements	
  
Starting	
  with	
  vSpace	
  6.5,	
  the	
  maximum	
  number	
  of	
  L-­‐Series	
  users	
  is	
  increased	
  to	
  100.	
  However	
  the	
  
number	
  of	
  users,	
  intended	
  application	
  suite	
  and	
  overall	
  performance	
  expectation	
  will	
  ultimately	
  
determine	
  how	
  powerful	
  a	
  computer	
  must	
  be	
  used	
  in	
  order	
  to	
  deliver	
  the	
  desired	
  multi-­‐user	
  experience.	
  
The	
  tables	
  below	
  give	
  recommended	
  specifications	
  for	
  a	
  vSpace	
  host	
  computer	
  running	
  a	
  typical	
  
application	
  set,	
  based	
  on	
  the	
  number	
  of	
  users	
  and	
  type	
  of	
  access	
  device.	
  NComputing	
  recommends	
  you	
  
always	
  test	
  your	
  environment	
  in	
  advance	
  of	
  deployment	
  to	
  ensure	
  it	
  meets	
  your	
  expectations.	
  	
  

Recommended	
  Host	
  Hardware	
  Configuration	
  	
  
Host	
  
Configurations	
  

CPU*	
  	
  
(minimum	
  or	
  
equivalent)	
  	
  

Memory	
  (32-­‐bit	
  
OS)	
  
Memory	
  (64-­‐bit	
  
OS)	
  

Number	
  of	
  Users1	
  
1-­‐10	
  

10-­‐20	
  

Intel™	
  Core	
   Intel	
  Core™	
  
2	
  Quad	
  	
  
i7	
  	
  

20-­‐30	
  
Intel	
  Core	
  
i7	
  	
  

30-­‐50	
  

50-­‐75	
  

75-­‐100	
  

Intel	
  Core	
  i7	
  	
   Dual	
  Xeon™	
  	
   Dual	
  Xeon	
  

4	
  GB	
  	
  

4	
  GB	
  	
  

4	
  GB	
  	
  

NA2	
  

NA2	
  

NA2	
  

6	
  GB	
  	
  

8	
  GB	
  

12	
  GB	
  

16	
  GB	
  

24	
  GB	
  

24	
  GB	
  

1

	
  The	
  number	
  of	
  users	
  that	
  your	
  installation	
  will	
  support	
  depends	
  upon	
  the	
  host's	
  configuration	
  and	
  
your	
  end-­‐users’	
  performance	
  expectations.	
  Performance	
  results	
  are	
  highly	
  dependent	
  upon	
  the	
  
individual	
  host	
  hardware,	
  memory,	
  applications	
  being	
  used,	
  OS	
  and	
  network	
  conditions	
  within	
  any	
  
LAN.	
  Host	
  requirements	
  will	
  vary,	
  please	
  test	
  your	
  multi-­‐user	
  environment	
  before	
  deployment.	
  	
  
2

	
  32-­‐bit	
  operating	
  systems	
  are	
  not	
  supported	
  with	
  this	
  number	
  of	
  users.	
  

For additional sizing guidelines refer to the following Knowledge Base articles:
• Scaling vSpace Deployments
• Deployment Checklist.
For Microsoft OS licensing information see the paragraph on page 3 and
www.ncomputing.com/mslicensing
For each L-series device you will need:
• Keyboard and mouse (USB)
• Monitor
• A category 5/6 network cable to connect to your existing Ethernet network
• Optional: speakers, headphones, microphones and USB peripherals
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NComputing	
  L300	
  User	
  Manual	
  	
  

vSpace	
  Server	
  software	
  installation	
  
Per	
  the	
  instructions	
  below,	
  always	
  check	
  the	
  NComputing	
  website	
  for	
  the	
  latest	
  vSpace	
  Server	
  software.	
  
The	
  software	
  on	
  the	
  CD	
  in	
  your	
  package	
  may	
  not	
  be	
  the	
  latest	
  version.	
  
•

Insert	
  the	
  software	
  installation	
  CD	
  into	
  the	
  host	
  computer's	
  CD	
  drive.	
  In	
  most	
  cases,	
  a	
  window	
  
will	
  automatically	
  appear	
  after	
  a	
  few	
  seconds	
  with	
  installation	
  options.	
  If	
  the	
  Windows	
  
“AutoPlay”	
  dialog	
  appears	
  (as	
  seen	
  below),	
  select	
  “Run	
  CD_Install.exe”.	
  If	
  neither	
  appears,	
  go	
  to	
  
"My	
  Computer,"	
  open	
  the	
  CD	
  drive's	
  icon,	
  and	
  start	
  the	
  "Setup"	
  application.	
  
	
  
	
  

	
  
	
  

•

•
•
•

•

	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
At	
  the	
  initial	
  setup	
  screen,	
  click	
  the	
  "Download	
  Latest	
  Software"	
  button.	
  This	
  will	
  launch	
  a	
  
browser	
  window	
  at	
  the	
  NComputing	
  Software	
  Download	
  Center.	
  Locate	
  the	
  correct	
  software	
  
based	
  on	
  product	
  model	
  and	
  operating	
  system,	
  and	
  download	
  the	
  corresponding	
  “zip”	
  folder.	
  
Note	
  that	
  the	
  current	
  version	
  of	
  vSpace	
  Server	
  is	
  always	
  located	
  at	
  
www.ncomputing.com/downloads	
  
If	
  internet	
  access	
  is	
  unavailable,	
  click	
  “Browse	
  CD”	
  to	
  locate	
  the	
  installer	
  file	
  per	
  the	
  next	
  step	
  
After	
  downloading	
  and	
  extracting	
  the	
  installer	
  files,	
  or	
  alternately	
  locating	
  them	
  on	
  the	
  product	
  
CD,	
  run	
  the	
  vSpace	
  Server	
  Installer	
  by	
  launching	
  *.MSI	
  installer	
  for	
  a	
  first	
  time	
  installation.	
  If	
  you	
  
are	
  updating	
  an	
  existing	
  vSpace	
  Server	
  installation,	
  refer	
  to	
  the	
  Release	
  Notes	
  for	
  specific	
  install	
  
instructions.	
  
At	
  the	
  installer’s	
  "Welcome"	
  screen,	
  click	
  on	
  the	
  "Next"	
  button	
  which	
  will	
  take	
  you	
  to	
  the	
  
antivirus	
  and	
  firewall	
  warning	
  screen.	
  Read	
  and	
  follow	
  the	
  instructions,	
  then	
  click	
  on	
  the	
  "Next"	
  
button.	
  

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  Manual	
  	
  

Note: When dealing with certain firewall applications, you may need to make sure that the

NComputing .exe files have proper access permission to the network. These .exe files include:
KMSERVC.EXE, BOOTSRV.EXE, KMMSG.EXE, KMUPDATE.EXE, KMREGWIZ.EXE
Within the Exceptions tab of the Windows Firewall the ports that should be opened are:
TCP-Protocol: 27605, 27615, 3581, 3597, 3645, 3646, 3725
UDP-Protocol: 1027, 1283, 3581, 3725
Please see our Knowledge Base at http://www.ncomputing.com/support for more details.

•

At	
  the	
  software	
  End	
  User	
  License	
  Agreement	
  and	
  Terms	
  of	
  Use	
  screens,	
  read	
  the	
  agreements	
  
and	
  if	
  you	
  agree,	
  click	
  on	
  the	
  "I	
  agree"	
  checkbox,	
  and	
  then	
  click	
  on	
  the	
  "Next"	
  button.	
  

•

At	
  the	
  final	
  “Confirm	
  Installation”	
  screen,	
  click	
  “Install”	
  to	
  begin	
  the	
  software	
  installation	
  and	
  
then	
  follow	
  the	
  additional	
  prompts.	
  This	
  process	
  may	
  take	
  up	
  to	
  5	
  minutes	
  to	
  complete,	
  and	
  it	
  is	
  
normal	
  for	
  the	
  system	
  to	
  beep	
  frequently.	
  The	
  installer	
  may	
  appear	
  to	
  stop,	
  but	
  if	
  the	
  mouse	
  
cursor	
  regularly	
  switches	
  between	
  the	
  pointer	
  and	
  the	
  hourglass,	
  everything	
  should	
  be	
  

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•

•

proceeding	
  normally.	
  If	
  the	
  installer	
  takes	
  longer	
  than	
  15	
  minutes	
  to	
  complete,	
  please	
  contact	
  
NComputing	
  technical	
  support	
  for	
  assistance.	
  
At	
  the	
  "vSpace	
  Server	
  successfully	
  installed"	
  screen,	
  click	
  “Close”	
  to	
  end	
  the	
  installer,	
  and	
  select	
  
whether	
  or	
  not	
  to	
  immediately	
  restart	
  the	
  computer	
  (a	
  restart	
  is	
  required	
  before	
  vSpace	
  Server	
  
can	
  be	
  used).	
  	
  
Proceed	
  to	
  the	
  following	
  sections	
  to	
  connect	
  your	
  L-­‐series	
  devices,	
  register	
  and	
  activate	
  the	
  
software	
  and	
  devices	
  and	
  update	
  the	
  device	
  firmware	
  (as	
  needed).	
  

User	
  Account	
  Creation	
  
The	
  L300	
  can	
  access	
  a	
  Windows	
  session	
  using	
  either	
  local	
  or	
  domain	
  user	
  accounts.	
  The	
  optimal	
  type	
  of	
  
user	
  account	
  will	
  vary	
  depending	
  on	
  the	
  type	
  of	
  environment	
  the	
  vSpace	
  host	
  is	
  being	
  deployed	
  into.	
  
You	
  can	
  use	
  existing	
  accounts	
  or,	
  if	
  preferred,	
  create	
  new	
  user	
  accounts	
  specifically	
  for	
  the	
  terminals.	
  	
  
To	
  create	
  new	
  local	
  user	
  accounts	
  and	
  add	
  them	
  to	
  the	
  Remote	
  Desktop	
  Users	
  Group:	
  
1. From	
  the	
  host	
  Windows	
  session,	
  click	
  “Start”	
  then	
  Right	
  Click	
  on	
  “Computer”	
  and	
  click	
  “Manage”	
  
from	
  the	
  dropdown	
  menu.	
  
2. From	
  within	
  the	
  Server	
  Manager	
  menu	
  select	
  “Configuration”	
  then	
  “Local	
  Users	
  and	
  Groups”	
  in	
  
the	
  left	
  navigation	
  tree.	
  
3. Right	
  Click	
  on	
  “Users”	
  and	
  select	
  “New	
  User…”	
  to	
  create	
  as	
  many	
  new	
  users	
  as	
  needed.	
  	
  

	
  
4. Select	
  “Groups”	
  from	
  the	
  left	
  navigation	
  tree	
  and	
  double	
  click	
  on	
  “Remote	
  Desktop	
  Users”.	
  Click	
  
“Add”	
  and	
  then	
  enter	
  either	
  the	
  user	
  names	
  you’ve	
  recently	
  created,	
  or	
  simply	
  enter	
  
“everyone”.	
  
If	
  you	
  are	
  installing	
  a	
  host	
  into	
  a	
  domain	
  environment	
  which	
  uses	
  domain	
  user	
  accounts,	
  contact	
  your	
  
local	
  system	
  or	
  network	
  administrator	
  to	
  have	
  them	
  create	
  any	
  additional	
  user	
  accounts	
  that	
  you	
  may	
  
need.	
  
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Product	
  Registration	
  
	
  

Important!	
  
DEVICE	
  AND	
  VSPACE	
  SERVER	
  SOFTWARE	
  REGISTRATION	
  ARE	
  REQUIRED	
  TO	
  RECEIVE	
  VSPACE	
  
UPDATES	
  AND	
  TECHNICAL	
  SUPPORT.	
  
	
  
Product	
  registration	
  is	
  required	
  for	
  all	
  L-­‐series	
  devices	
  and	
  vSpace	
  Server	
  software	
  to	
  enable	
  normal	
  
product	
  use,	
  downloading	
  updates,	
  and	
  technical	
  support.	
  When	
  registering	
  the	
  software,	
  all	
  the	
  access	
  
devices	
  must	
  be	
  connected	
  to	
  the	
  host	
  system	
  using	
  Ethernet.	
  
Select	
  "vSpace	
  Server	
  Registration"	
  in	
  the	
  Windows	
  Start	
  menu	
  as	
  seen	
  below:	
  

	
  
vSpace	
  Server	
  6	
  on	
  Server	
  2008	
  R2	
  

	
  
•

•

At	
  the	
  registration	
  program	
  “welcome”	
  screen,	
  if	
  vSpace	
  Server	
  password	
  protection	
  is	
  turned	
  
on,	
  you	
  will	
  need	
  to	
  enter	
  your	
  password.	
  Then	
  click	
  the	
  "Next"	
  button.	
  
	
  
Next,	
  you	
  are	
  presented	
  with	
  the	
  vSpace	
  Server	
  End	
  User	
  License	
  Agreement	
  (EULA).	
  If	
  you	
  
agree,	
  click	
  in	
  the	
  “I	
  agree”	
  check	
  box,	
  and	
  then	
  click	
  the	
  “Next”	
  button.	
  

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Online	
  Registration	
  
In	
  the	
  case	
  of	
  Online	
  Registration,	
  follow	
  the	
  instructions	
  below.	
  Otherwise	
  skip	
  to	
  the	
  section	
  titled	
  
“Offline	
  Registration.”	
  Online	
  registration	
  will	
  be	
  completed	
  automatically	
  if	
  possible	
  during	
  software	
  
installation.	
  If	
  your	
  host	
  system	
  is	
  unable	
  to	
  access	
  the	
  internet	
  	
  
•

If	
  you	
  want	
  to	
  register	
  your	
  software	
  and	
  L-­‐series	
  access	
  devices	
  online,	
  leave	
  the	
  “Register	
  
vSpace	
  Server	
  software”	
  radio	
  button	
  selected,	
  and	
  click	
  “Next.”	
  

•

At	
  the	
  "Customer	
  Data"	
  screen,	
  if	
  the	
  data	
  fields	
  are	
  not	
  already	
  populated	
  with	
  the	
  information	
  
entered	
  during	
  product	
  installation,	
  enter	
  the	
  registered	
  user's	
  relevant	
  information.	
  Each	
  field	
  
in	
  this	
  window	
  must	
  be	
  filled	
  in.	
  Once	
  you	
  have	
  entered	
  all	
  the	
  data,	
  click	
  on	
  the	
  "Next"	
  button	
  
and	
  proceed	
  through	
  the	
  additional	
  screens	
  that	
  show	
  you	
  which	
  devices	
  are	
  connected	
  and	
  the	
  
current	
  registration	
  status	
  (vSpace	
  Server	
  6).	
  

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•

On	
  the	
  Registration	
  Type	
  screen,	
  select	
  “Register	
  online,	
  using	
  your	
  Internet	
  connection”	
  and	
  
click	
  “Next.”	
  Note:	
  If	
  you	
  use	
  a	
  Proxy	
  Server	
  for	
  internet	
  connectivity,	
  enter	
  the	
  Proxy	
  
connection	
  data	
  here.	
  

	
  
•
•

The	
  registration	
  wizard	
  will	
  then	
  show	
  you	
  a	
  list	
  of	
  all	
  unregistered	
  L-­‐series	
  access	
  devices	
  that	
  
are	
  currently	
  connected	
  to	
  this	
  vSpace	
  Server	
  host	
  that	
  can	
  now	
  be	
  registered.	
  
Before	
  the	
  registration	
  wizard	
  communicates	
  with	
  the	
  registration	
  server,	
  you	
  will	
  see	
  a	
  
“Summary”	
  screen	
  showing	
  all	
  user	
  information	
  that	
  will	
  be	
  registered	
  with	
  the	
  vSpace	
  Server	
  
software.	
  Also,	
  any	
  connected	
  but	
  unregistered	
  L-­‐series	
  access	
  devices	
  will	
  be	
  listed	
  for	
  
registration.	
  If	
  all	
  the	
  information	
  is	
  correct,	
  click	
  the	
  “Register”	
  button	
  to	
  initiate	
  the	
  
registration	
  or	
  click	
  “Back”	
  if	
  you	
  wish	
  to	
  change	
  any	
  of	
  the	
  information.	
  
	
  

	
  
•

You will see a screen showing the progress of the registration and when your
registration is complete, you will see the “Registration results” screen. Be sure to click
the check box for the “Register future L-series devices in the background” option if you
want vSpace Server to automatically register any unregistered L-series access devices
that connect to this system in the future. Use of this “background registration” feature
requires standard Internet connectivity.

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Offline	
  Registration	
  
In	
  the	
  case	
  of	
  Offline	
  Registration,	
  follow	
  the	
  instructions	
  below.	
  If	
  you	
  have	
  completed	
  the	
  online	
  
registration	
  section,	
  skip	
  to	
  “Using	
  the	
  access	
  device.”	
  
•
•

•

•
•

•

If	
  you	
  don’t	
  have	
  standard	
  Internet	
  connectivity,	
  you	
  can	
  use	
  standard	
  email	
  to	
  register	
  your	
  
vSpace	
  Server	
  software	
  and	
  L-­‐series	
  access	
  devices.	
  
To	
  use	
  offline	
  registration,	
  select	
  the	
  “Register”	
  option,	
  and	
  click	
  “Next.”	
  	
  	
  

At	
  the	
  "Customer	
  Data"	
  screen,	
  if	
  the	
  data	
  fields	
  are	
  not	
  already	
  populated,	
  enter	
  the	
  registered	
  
user's	
  relevant	
  information.	
  Each	
  field	
  in	
  this	
  window	
  must	
  be	
  filled	
  in.	
  Once	
  you’ve	
  entered	
  all	
  
the	
  data,	
  click	
  the	
  "Next"	
  button.	
  
The	
  registration	
  wizard	
  will	
  then	
  show	
  you	
  a	
  list	
  of	
  all	
  unregistered	
  L-­‐series	
  access	
  devices	
  that	
  
are	
  currently	
  connected	
  to	
  this	
  vSpace	
  Server	
  host	
  and	
  can	
  now	
  be	
  registered.	
  	
  
On	
  the	
  next	
  screen	
  you	
  then	
  select	
  the	
  “Create	
  off	
  line	
  registration	
  file”	
  option	
  and	
  click	
  “Next.”	
  

You’ll	
  need	
  to	
  select	
  the	
  location	
  where	
  you	
  wish	
  to	
  store	
  the	
  registration	
  data	
  file	
  that	
  you’ll	
  
later	
  email	
  to	
  NComputing.	
  Note	
  that	
  you	
  cannot	
  type	
  directly	
  into	
  the	
  “Create	
  activation	
  file”	
  
field,	
  but	
  you	
  must	
  click	
  on	
  the	
  “Select”	
  button	
  to	
  navigate	
  to	
  the	
  directory	
  where	
  you	
  wish	
  to	
  
store	
  the	
  offline	
  registration	
  data	
  file.	
  

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•

The	
  window	
  below	
  shows	
  the	
  navigation	
  screen	
  that	
  allows	
  you	
  to	
  place	
  the	
  data	
  file	
  in	
  the	
  
desired	
  location.	
  Feel	
  free	
  to	
  change	
  the	
  “File	
  name”	
  to	
  something	
  other	
  than	
  “activation”	
  –	
  but	
  
don’t	
  change	
  the	
  “Save	
  as	
  type”	
  field.	
  The	
  registration	
  file	
  must	
  be	
  of	
  type	
  “txt”	
  –	
  even	
  though	
  
the	
  data	
  inside	
  is	
  encrypted	
  and	
  must	
  not	
  be	
  modified.	
  

•

Before	
  the	
  registration	
  wizard	
  writes	
  the	
  data	
  file,	
  you	
  will	
  get	
  a	
  “Summary”	
  screen	
  showing	
  all	
  
user	
  information	
  that	
  will	
  be	
  written	
  to	
  the	
  data	
  file.	
  Also,	
  any	
  connected	
  but	
  unregistered	
  L-­‐
series	
  access	
  devices	
  will	
  be	
  listed	
  for	
  registration.	
  	
  
If	
  the	
  information	
  is	
  correct,	
  click	
  the	
  “Register”	
  button	
  or	
  click	
  “Back”	
  if	
  you	
  wish	
  to	
  change	
  any	
  
of	
  the	
  information.	
  
Next,	
  email	
  the	
  created	
  “txt”	
  file	
  to	
  registration@ncomputing.com.	
  Alternately,	
  you	
  can	
  copy	
  
the	
  “txt”	
  file	
  to	
  another	
  PC,	
  if	
  necessary,	
  to	
  send	
  the	
  email.	
  	
  

•
•

It	
  should	
  normally	
  take	
  only	
  one	
  or	
  two	
  minutes	
  to	
  receive	
  the	
  vSpace	
  Server	
  license	
  file	
  by	
  returned	
  
email.	
  If	
  you	
  do	
  not	
  see	
  the	
  file	
  in	
  your	
  e-­‐mail	
  Inbox,	
  be	
  sure	
  to	
  check	
  your	
  email	
  filter	
  to	
  ensure	
  that	
  the	
  
message	
  was	
  not	
  flagged	
  as	
  Junk	
  or	
  SPAM	
  mail.	
  	
  
When	
  you	
  receive	
  the	
  license	
  file,	
  save	
  it	
  in	
  a	
  convenient	
  disk	
  location,	
  and	
  restart	
  the	
  “Registration	
  
Wizard.”	
  	
  
Select	
  the	
  “Complete	
  offline	
  registration	
  by	
  using	
  activation	
  file”	
  or	
  “Continue	
  offline	
  registration”	
  
option	
  and	
  click	
  “Next”	
  and	
  navigate	
  to	
  the	
  disk	
  directory	
  where	
  you	
  have	
  stored	
  the	
  returned	
  
license/activation	
  file.	
  

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NComputing	
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  User	
  Manual	
  	
  

•

•

Click	
  “Select”	
  or	
  “Select	
  the	
  activation	
  file”	
  to	
  navigate	
  to	
  the	
  file,	
  and	
  click	
  “Open”	
  once	
  you	
  
have	
  located	
  the	
  correct	
  license	
  file.	
  Then	
  click	
  “Next”	
  to	
  load	
  the	
  license	
  file	
  and	
  apply	
  it	
  to	
  the	
  
vSpace	
  Server	
  host	
  system.	
  
After	
  the	
  offline	
  file	
  is	
  loaded,	
  you	
  see	
  the	
  “Registration	
  results”	
  screen.	
  Click	
  the	
  “Next”	
  button	
  
to	
  complete	
  the	
  offline	
  registration	
  process.	
  Your	
  devices	
  are	
  now	
  registered	
  and	
  ready	
  for	
  
continuous	
  use.	
  

Registration	
  Reminder	
  
If	
  user	
  data	
  is	
  not	
  entered	
  during	
  the	
  installation	
  process,	
  a	
  reminder	
  message	
  will	
  be	
  displayed	
  each	
  
time	
  and	
  administrator	
  logs	
  into	
  the	
  host.	
  If	
  user	
  registration	
  data	
  is	
  present	
  but	
  the	
  registration	
  process	
  
has	
  not	
  been	
  completed,	
  a	
  reminder	
  will	
  be	
  displayed	
  each	
  time	
  the	
  vSpace	
  console	
  is	
  launched.	
  	
  

NOTE:	
  Devices	
  that	
  have	
  not	
  been	
  registered	
  may	
  be	
  limited	
  in	
  functionality.	
  If	
  you	
  find	
  that	
  
one	
  or	
  more	
  of	
  your	
  devices	
  are	
  automatically	
  resetting	
  or	
  logging	
  out	
  of	
  their	
  sessions	
  on	
  an	
  
hourly	
  basis,	
  run	
  the	
  registration	
  process	
  to	
  ensure	
  all	
  devices	
  have	
  been	
  properly	
  activated.	
  

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NComputing	
  L300	
  User	
  Manual	
  	
  

Updating	
  the	
  vSpace	
  Server	
  Software	
  
The	
  latest	
  NComputing	
  software	
  can	
  be	
  obtained	
  from	
  http://www.ncomputing.com/downloads	
  	
  You	
  
can	
  check	
  this	
  location	
  periodically	
  for	
  newly	
  posted	
  software.	
  Simply	
  download	
  the	
  installation	
  file,	
  
read	
  the	
  release	
  notes,	
  uninstall	
  your	
  current	
  version	
  (if	
  required	
  per	
  the	
  Release	
  Notes)	
  making	
  sure	
  to	
  
keep	
  your	
  registration	
  information	
  active	
  (when	
  prompted),	
  and	
  install	
  the	
  new	
  version	
  of	
  software.	
  	
  
Alternatively,	
  you	
  can	
  update	
  the	
  vSpace	
  Server	
  software	
  directly	
  over	
  the	
  Internet	
  by	
  selecting	
  “vSpace	
  
Server	
  Update”	
  from	
  the	
  Start	
  menu.	
  
	
  
Note:	
  If	
  the	
  “Enter	
  Password”	
  window	
  appears,	
  enter	
  the	
  vSpace	
  Server	
  administrator	
  password	
  
you	
  selected	
  during	
  vSpace	
  Server	
  installation.	
  
	
  
Click	
  the	
  “Connect”	
  button	
  to	
  check	
  for	
  a	
  software	
  update.	
  If	
  there	
  is	
  a	
  new	
  version	
  available,	
  click	
  on	
  
the	
  “Download”	
  button	
  to	
  start	
  the	
  update	
  process.	
  If	
  there	
  is	
  no	
  new	
  version	
  available,	
  click	
  on	
  the	
  
“Exit”	
  button.	
  When	
  the	
  download	
  is	
  complete,	
  the	
  installation	
  of	
  the	
  new	
  version	
  will	
  begin.	
  
	
  

Uninstallation	
  
To	
  uninstall	
  the	
  vSpace	
  Server	
  software,	
  select	
  “Uninstall	
  vSpace	
  Server”	
  under	
  the	
  “NComputing	
  vSpace	
  
Server”	
  folder	
  in	
  the	
  Start	
  menu	
  (or	
  select	
  vSpace	
  Server	
  from	
  the	
  Add/Remove	
  Programs	
  utility	
  in	
  the	
  
Windows	
  Control	
  Panel).	
  Follow	
  the	
  uninstall	
  utility’s	
  prompts	
  to	
  remove	
  the	
  program	
  components.	
  
After	
  vSpace	
  Server	
  is	
  uninstalled,	
  you	
  must	
  restart	
  the	
  host	
  computer	
  to	
  complete	
  the	
  removal	
  process.	
  

	
  
	
  
	
  
	
  
	
  

	
  

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376762_v2	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

Windows	
  Configuration	
  Notes	
  
The	
  following	
  are	
  some	
  initial	
  Windows	
  configuration	
  notes	
  to	
  be	
  aware	
  of.	
  
•

Windows	
  7*	
  Installation:	
  	
  You	
  must	
  have	
  administrative	
  rights	
  to	
  install	
  vSpace	
  Server	
  6	
  onto	
  
Windows	
  7*.	
  However,	
  unlike	
  in	
  Server	
  2008	
  R2,	
  the	
  actual	
  “Administrator”	
  account	
  is	
  not	
  
enabled	
  by	
  default	
  in	
  Windows	
  7.	
  So,	
  even	
  though	
  you	
  may	
  be	
  logged-­‐in	
  as	
  a	
  Windows	
  7	
  user	
  
that’s	
  a	
  member	
  of	
  the	
  Administrators	
  group,	
  you	
  still	
  won’t	
  have	
  sufficient	
  “administrative	
  
rights”	
  to	
  install	
  vSpace	
  Server	
  6,	
  and	
  the	
  MSI	
  installer	
  will	
  generate	
  an	
  error	
  message	
  saying:	
  
“You	
  need	
  administrative	
  rights	
  to	
  install	
  this	
  software.	
  Installation	
  Failed.”	
  You	
  need	
  to	
  launch	
  
the	
  “Administrative	
  Command	
  Prompt”	
  by	
  going	
  to	
  All	
  Programs	
  >	
  Accessories	
  >	
  Command	
  
Prompt	
  	
  and	
  then	
  right-­‐click	
  and	
  select	
  “Run	
  as	
  administrator.”	
  Once	
  the	
  “Administrative	
  
Command	
  Prompt”	
  console	
  pops	
  up,	
  launch	
  the	
  installer	
  using	
  the	
  following	
  command:	
  	
  	
  
Ø msiexec /i install-filename.msi

	
  
•

•

•

MSI	
  Installer	
  and	
  Uninstaller	
  Options:	
  The	
  MSI	
  installer	
  for	
  vSpace	
  Server	
  6	
  has	
  "ADDUSERS=0"	
  
available	
  as	
  a	
  command	
  line	
  option	
  to	
  enable	
  silent	
  installs	
  while	
  suppressing	
  the	
  popup	
  window	
  
asking	
  if	
  you	
  want	
  to	
  add	
  new	
  users.	
  An	
  option	
  is	
  added	
  to	
  the	
  uninstaller	
  to	
  provide	
  options	
  for	
  
handling	
  an	
  existing	
  vSpace	
  Server	
  host	
  license	
  during	
  a	
  silent	
  uninstall.	
  The	
  available	
  options	
  
when	
  running	
  from	
  the	
  Command	
  Line	
  are:	
  
	
  
Ø "DELETELICENSE=0"	
  –	
  do	
  NOT	
  remove	
  vSpace	
  Server	
  license	
  
Ø "DELETELICENSE=1"	
  –	
  popup	
  box	
  will	
  appear	
  
Ø "DELETELICENSE=2"	
  –	
  remove	
  vSpace	
  Server	
  license	
  without	
  popup	
  
	
  
OS	
  Settings:	
  	
  The	
  Windows	
  Power	
  Options	
  setting	
  should	
  be	
  configured	
  to	
  “High	
  Performance”	
  
(under	
  Control	
  Panel	
  >	
  Hardware	
  >	
  Power	
  options).	
  Microsoft’s	
  default	
  power	
  settings	
  give	
  a	
  
false	
  impression	
  that	
  vSpace	
  Server	
  CPU	
  utilization	
  is	
  much	
  higher	
  than	
  on	
  previous	
  32-­‐bit	
  
operating	
  systems.	
  	
  
	
  
Windows	
  7	
  Desktop	
  Theme:	
  If	
  you	
  install	
  the	
  Windows	
  Server	
  2008	
  R2	
  “Desktop	
  Experience”	
  
feature,	
  start	
  the	
  “Themes”	
  system	
  service	
  and	
  set	
  it	
  to	
  autostart,	
  then	
  each	
  individual	
  can	
  
“personalize”	
  their	
  virtual	
  desktop	
  to	
  use	
  a	
  Windows	
  7-­‐	
  themed	
  interface.	
  However,	
  remote	
  
sessions	
  do	
  not	
  support	
  the	
  Aero	
  “window	
  transparency”	
  feature	
  for	
  overlapping	
  windows.	
  

	
  

Client	
  Access	
  License	
  (CAL)	
  Installation	
  
For	
  multi-­‐user	
  applications,	
  in	
  addition	
  to	
  installing	
  and	
  activating	
  the	
  Windows	
  Server	
  operating	
  system	
  
license	
  on	
  the	
  host	
  system,	
  you	
  need	
  to	
  acquire	
  two	
  types	
  of	
  client	
  access	
  licenses.	
  First,	
  standard	
  
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NComputing	
  L300	
  User	
  Manual	
  	
  

Windows	
  Server	
  CALs	
  for	
  each	
  user	
  or	
  device	
  are	
  needed.	
  Second,	
  you	
  will	
  also	
  need	
  to	
  install	
  Remote	
  
Desktop	
  Services	
  CALs	
  (RDS-­‐CALs)	
  when	
  running	
  on	
  Windows	
  Server	
  or	
  Windows	
  MultiPoint	
  Server	
  CALs	
  
(WMS-­‐CALs)	
  when	
  running	
  on	
  Windows	
  MultiPoint	
  Server	
  for	
  each	
  user	
  or	
  device	
  accessing	
  the	
  system.	
  
For	
  Windows	
  Server	
  operating	
  systems,	
  you	
  will	
  need	
  to	
  first	
  add	
  the	
  Remote	
  Desktop	
  Licensing	
  Server	
  
role	
  (provided	
  with	
  the	
  operating	
  system)	
  to	
  at	
  least	
  one	
  host	
  in	
  your	
  environment.	
  
After	
  you	
  install	
  the	
  licensing	
  server	
  on	
  a	
  particular	
  host,	
  you	
  will	
  use	
  the	
  Remote	
  Desktop	
  Licensing	
  
Manager	
  application	
  to	
  activate	
  the	
  server	
  and	
  add	
  RDS	
  CALs.	
  Other	
  hosts	
  in	
  your	
  environment	
  can	
  then	
  
point	
  to	
  this	
  license	
  server.	
  For	
  Windows	
  MultiPoint	
  Server,	
  the	
  licensing	
  server	
  component	
  is	
  pre-­‐
installed	
  and	
  you	
  can	
  simply	
  use	
  the	
  MultiPoint	
  Manager	
  application	
  to	
  enter	
  in	
  your	
  WMS	
  CALs	
  (instead	
  
of	
  using	
  the	
  Remote	
  Desktop	
  Licensing	
  Manager	
  which	
  does	
  not	
  accept	
  WMS	
  CALs).	
  For	
  further	
  details	
  
on	
  setting	
  up	
  the	
  license	
  server	
  and	
  installing	
  CALs,	
  please	
  refer	
  to	
  your	
  respective	
  operating	
  system	
  
documentation.	
  
	
  
For	
  More	
  information	
  on	
  Windows	
  licensing	
  requirements,	
  please	
  visit	
  
www.ncomputing.com/mslicensing	
  
	
  

	
  

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NComputing	
  L300	
  User	
  Manual	
  	
  

L300	
  Device	
  Setup	
  	
  
	
  

	
  
	
  
The L300 must be connected to the host PC via an Ethernet switch, router, or other network
connection. The L300 has USB ports dedicated for mice and keyboards, as indicated by the
mouse and keyboard symbols below the horizontally oriented USB ports. The vertically oriented
USB ports to the left of the audio connections are for other USB devices.
NOTE:	
  	
  The	
  USB	
  keyboard	
  and	
  mouse	
  ports	
  ONLY	
  support	
  these	
  types	
  of	
  devices.	
  No	
  other	
  types	
  of	
  USB	
  
devices	
  are	
  supported	
  on	
  these	
  ports.	
  The	
  USB	
  keyboard	
  and	
  USB	
  mouse	
  must	
  be	
  directly	
  connected	
  to	
  
these	
  ports	
  and	
  cannot	
  go	
  through	
  a	
  separate	
  USB	
  hub.	
  Peripherals	
  with	
  integrated	
  USB	
  hubs	
  or	
  
combination	
  keyboard/mouse	
  devices	
  are	
  not	
  supported	
  by	
  these	
  ports.	
  Other	
  USB	
  peripherals	
  can	
  be	
  
connected	
  to	
  the	
  vertically	
  oriented	
  ports	
  that	
  are	
  to	
  the	
  left	
  of	
  the	
  audio	
  ports	
  –	
  note	
  that	
  these	
  generic	
  
ports	
  are	
  not	
  active	
  until	
  you	
  have	
  connected	
  to	
  a	
  vSpace	
  session.	
  

Network	
  connection	
  
The	
  L300	
  device	
  can	
  be	
  configured	
  to	
  use	
  DHCP-­‐assigned	
  network	
  settings,	
  or	
  use	
  static	
  IP	
  settings	
  
specified	
  by	
  the	
  user.	
  To	
  use	
  DHCP-­‐assigned	
  settings,	
  power	
  on	
  the	
  device,	
  then	
  go	
  into	
  the	
  Device	
  
Setup,	
  click	
  the	
  “Network”	
  tab,	
  and	
  select	
  the	
  bullet	
  labeled	
  “DHCP.”	
  
	
  
	
  
	
  
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NComputing	
  L300	
  User	
  Manual	
  	
  

	
  

	
  
If	
  static	
  addressing	
  configurations	
  are	
  used	
  on	
  the	
  network,	
  select	
  “Static	
  configuration”	
  and	
  supply	
  the	
  	
  
appropriate	
  IP,	
  Subnet	
  Mask,	
  Gateway,	
  and	
  DNS	
  server	
  (primary	
  and	
  alternate)	
  information.	
  Click	
  “OK”	
  
to	
  save	
  changes	
  and	
  return	
  to	
  the	
  main	
  screen.	
  
When	
  your	
  L300	
  device	
  is	
  connected	
  to	
  the	
  network	
  the	
  “LNK”	
  light	
  (indicating	
  Ethernet	
  link)	
  on	
  the	
  
L300	
  front	
  panel	
  should	
  be	
  on	
  and	
  you	
  should	
  see	
  that	
  the	
  Ethernet	
  activity	
  light,	
  “ACT,”	
  also	
  blinks	
  
when	
  there	
  is	
  active	
  Ethernet	
  traffic	
  to/from	
  the	
  device.	
  

Installation	
  with	
  monitor	
  mount	
  
The	
  L300	
  device	
  comes	
  with	
  a	
  mounting	
  plate	
  and	
  two	
  mounting	
  screws,	
  which	
  can	
  be	
  secured	
  to	
  a	
  
monitor	
  via	
  75mm	
  or	
  100mm	
  VESA™-­‐compliant	
  mounting	
  holes.	
  The	
  L300	
  device	
  then	
  attaches	
  to	
  the	
  
mounting	
  plate,	
  resulting	
  in	
  a	
  zero-­‐footprint	
  workstation.	
  In	
  general,	
  we	
  recommend	
  using	
  the	
  top	
  two	
  
mounting	
  holes	
  on	
  the	
  monitor	
  to	
  give	
  maximum	
  cable	
  access	
  space.	
  
	
  

	
  

	
  
	
  
	
  
	
  
	
  
	
  
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376762_v2	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

Note:	
  The	
  L300	
  product	
  also	
  comes	
  with	
  a	
  Kensington™	
  security	
  lock	
  interface,	
  for	
  additional	
  theft	
  
protection.	
  

L300	
  Firmware	
  Update	
  
It	
  is	
  always	
  recommended	
  to	
  use	
  the	
  latest	
  available	
  version	
  of	
  firmware	
  on	
  your	
  L300	
  device.	
  Each	
  
installation	
  of	
  vSpace	
  Server	
  includes	
  the	
  latest	
  firmware,	
  so	
  no	
  additional	
  downloads	
  are	
  necessary	
  to	
  
complete	
  this	
  process.	
  See	
  the	
  “Device	
  Setup	
  –	
  The	
  Update	
  Tab”	
  section	
  of	
  this	
  manual	
  for	
  firmware	
  
update	
  instructions.	
  
	
  
	
  
	
  
	
  

	
  

	
  

Important!	
  
	
  

Please	
  ensure	
  that	
  you	
  have	
  updated	
  to	
  the	
  latest	
  
vSpace	
  Server	
  software	
  and	
  device	
  firmware	
  and	
  
registered	
  your	
  system	
  before	
  contacting	
  technical	
  
support	
  with	
  a	
  problem.	
  Many	
  common	
  issues	
  can	
  be	
  
resolved	
  with	
  a	
  simple	
  update.	
  
	
  
	
  

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376762_v2	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

Using	
  Your	
  L300	
  Access	
  Device	
  
	
  

The	
  “Server	
  Selection”	
  Screen	
  
The	
  “Server	
  Selection”	
  screen	
  is	
  the	
  first	
  to	
  appear	
  when	
  the	
  L300	
  device	
  starts.	
  From	
  here,	
  you	
  can	
  
connect	
  to	
  a	
  host,	
  refresh	
  the	
  Available	
  Connections	
  list,	
  view	
  Device	
  Information,	
  or	
  enter	
  the	
  Device	
  
Setup	
  menu.	
  

	
  
All	
  available	
  servers	
  (running	
  compatible	
  versions	
  of	
  vSpace)	
  on	
  the	
  device’s	
  subnet	
  will	
  be	
  displayed	
  by	
  
default	
  in	
  the	
  Available	
  Connections	
  list.	
  You	
  can	
  also	
  connect	
  directly	
  to	
  a	
  specific	
  host	
  by	
  entering	
  its	
  
hostname	
  or	
  IP	
  address	
  in	
  the	
  field	
  at	
  the	
  bottom	
  of	
  the	
  Server	
  Selection	
  screen,	
  or	
  enter	
  the	
  Device	
  
Setup	
  menu	
  to	
  create	
  groups	
  of	
  servers	
  that	
  the	
  client	
  can	
  automatically	
  connect	
  to.	
  

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376762_v2	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

Device	
  Information	
  
The following information can be viewed from the Device Information screen:
o

Device name

o

Device ID

o

Firmware version

o

Serial number

o

Interface

o

IP address

o

Subnet mask

o

Gateway

o

MAC address

o

IP conflict

o

Link detected

The	
  “Device	
  Setup”	
  Screen	
  
The	
  Device	
  Setup	
  screen	
  holds	
  all	
  of	
  the	
  device’s	
  configuration	
  data,	
  which	
  is	
  divided	
  into	
  the	
  following	
  
categories:	
  
•
•
•
•
•
•

Connection	
  Settings	
  (default	
  tab)	
  
Manage	
  Groups	
  
Login	
  Settings	
  
Network	
  
Password	
  
Update	
  

When	
  you	
  are	
  finished	
  configuring	
  device	
  settings,	
  you	
  can	
  click	
  “OK”	
  to	
  save	
  changes	
  and	
  exit	
  the	
  Setup	
  
screen,	
  click	
  “Apply”	
  to	
  save	
  your	
  changes	
  and	
  remain	
  in	
  the	
  Setup	
  screen,	
  or	
  click	
  “Cancel”	
  to	
  exit	
  the	
  
Setup	
  screen	
  without	
  saving	
  your	
  changes.	
  
Note:	
  If	
  changes	
  have	
  been	
  saved	
  with	
  the	
  “Apply”	
  button,	
  clicking	
  “Cancel”	
  will	
  not	
  undo	
  them.	
  
	
  

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376762_v2	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

Device	
  Setup	
  -­‐	
  The	
  “Connection	
  Settings”	
  Tab	
  
The Connection Settings tab allows administrators to determine exactly how the client goes
about looking for and connecting to available hosts. The client can be preset to connect to
specific server groups or configured to search for avaliable hosts within its network.

A	
  “vSpace	
  Server	
  server	
  group”	
  is	
  a	
  collection	
  of	
  one	
  or	
  more	
  individual	
  vSpace	
  Server	
  servers	
  specified	
  
by	
  a	
  name	
  that	
  is	
  currently	
  defined	
  from	
  inside	
  each	
  L300	
  device’s	
  setup	
  interface.	
  	
  
If	
  a	
  server	
  group	
  contains	
  only	
  one	
  name	
  (or	
  IP	
  address),	
  then	
  the	
  L300	
  attempts	
  to	
  connect	
  to	
  that	
  
server	
  until	
  successful	
  or	
  until	
  the	
  L300	
  is	
  reset.	
  If	
  the	
  server	
  group	
  contains	
  more	
  than	
  one	
  name	
  (or	
  IP	
  
address),	
  the	
  L300	
  tries	
  to	
  connect	
  to	
  the	
  first	
  server	
  in	
  the	
  list,	
  and	
  if	
  no	
  successful	
  connection	
  is	
  made,	
  
the	
  L300	
  attempts	
  to	
  connect	
  to	
  the	
  second	
  server	
  in	
  the	
  list	
  (i.e.,	
  the	
  device	
  does	
  an	
  “auto	
  failover”	
  to	
  
the	
  next	
  server).	
  If	
  the	
  L300	
  does	
  not	
  successfully	
  connect	
  to	
  the	
  second	
  server	
  in	
  the	
  list,	
  the	
  device	
  
attempts	
  to	
  connect	
  to	
  the	
  third	
  device	
  in	
  the	
  list,	
  etc.	
  When	
  the	
  L300	
  reaches	
  the	
  end	
  of	
  the	
  list,	
  it	
  
starts	
  again	
  at	
  the	
  beginning	
  of	
  the	
  “server	
  group”	
  and	
  continues	
  until	
  a	
  connection	
  is	
  made	
  or	
  until	
  the	
  
L300	
  device	
  is	
  reset.	
  (To	
  allow	
  for	
  unusual	
  requirements	
  or	
  server	
  weighting	
  algorithms,	
  an	
  individual	
  
server	
  name	
  or	
  IP	
  address	
  may	
  exist	
  in	
  multiple	
  places	
  in	
  the	
  list.)	
  
Whenever	
  an	
  L300	
  disconnects	
  from	
  a	
  session,	
  autoconnect	
  (if	
  set)	
  begins	
  at	
  the	
  top	
  of	
  the	
  connection	
  
cycle.	
  The	
  device	
  does	
  not	
  keep	
  track	
  of	
  the	
  last	
  server	
  to	
  which	
  it	
  successfully	
  connected.	
  Issuing	
  a	
  
device	
  reset	
  command	
  from	
  the	
  admin	
  console	
  will	
  also	
  cause	
  the	
  autoconnect	
  processing	
  to	
  restart	
  at	
  
the	
  top	
  of	
  the	
  cycle.	
  

	
  
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376762_v2	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

Device	
  Setup	
  -­‐	
  The	
  “Manage	
  Groups”	
  Tab	
  
The	
  Manage	
  Groups	
  tab	
  gives	
  administrators	
  more	
  control	
  over	
  their	
  device’s	
  connection	
  options.	
  From	
  
this	
  tab,	
  they	
  can	
  add,	
  modify	
  and	
  delete	
  Groups	
  of	
  host	
  systems	
  by	
  following	
  the	
  on-­‐screen	
  
instructions.	
  
The	
  L300	
  adds	
  the	
  concept	
  of	
  a	
  “server	
  group”	
  to	
  the	
  Autoconnect	
  feature	
  which	
  in	
  turn	
  creates	
  the	
  
auto	
  failover	
  feature.	
  By	
  autoconnecting	
  to	
  a	
  group	
  of	
  servers,	
  more	
  flexible	
  connection	
  options	
  are	
  
possible.	
  
.

After	
  a	
  group	
  has	
  been	
  created,	
  the	
  user	
  may	
  choose	
  to	
  modify	
  the	
  group	
  to	
  add	
  hosts,	
  remove	
  hosts,	
  or	
  
alter	
  the	
  Group	
  Name.	
  To	
  accommodate	
  flexible	
  failover	
  scenarios,	
  a	
  server	
  is	
  allowed	
  to	
  be	
  a	
  member	
  
of	
  multiple	
  groups,	
  and	
  can	
  be	
  included	
  in	
  the	
  same	
  connection	
  group	
  multiple	
  times.	
  

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NComputing	
  L300	
  User	
  Manual	
  	
  

Device	
  Setup	
  -­‐	
  The	
  “Login	
  Settings”	
  Tab	
  
The	
  Login	
  Settings	
  tab	
  contains	
  various	
  device	
  settings	
  related	
  to	
  performance	
  within	
  Windows,	
  
including:	
  
•

	
  

Video	
  Settings	
  	
  
o
o

•

•

Resolution	
  	
  
Color	
  Depth	
  

Sleep	
  if	
  Idle	
  	
  
(this	
  setting	
  operates	
  within	
  the	
  device	
  firmware	
  to	
  help	
  prevent	
  screen	
  burn-­‐in;	
  within	
  
Windows,	
  the	
  standard	
  Windows	
  screen	
  saver	
  must	
  be	
  used).	
  
Automatic	
  Login	
  Settings	
  	
  
o
o

o
o

Domain	
  
User	
  /	
  Password	
  
Program	
  (used	
  for	
  Kiosk	
  mode)	
  
Folder	
  (used	
  for	
  Kiosk	
  mode)	
  

	
  
Kiosk	
  Mode	
  	
  
To	
  launch	
  an	
  application	
  instead	
  of	
  going	
  to	
  the	
  desktop	
  (also	
  known	
  as	
  kiosk	
  mode),	
  enter	
  the	
  
executable	
  name	
  in	
  the	
  “Program”	
  field,	
  and	
  its	
  drive/folder	
  directory	
  in	
  the	
  “Folder”	
  field.	
  For	
  example,	
  
launching	
  Internet	
  Explorer	
  on	
  login	
  would	
  require	
  “iexplore.exe”	
  in	
  the	
  Program	
  field	
  and	
  “C:\Program	
  
Files\Internet	
  Explorer”	
  in	
  the	
  Folder	
  field.	
  

	
  

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376762_v2	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

Device	
  Setup	
  -­‐	
  The	
  “Network”	
  Tab	
  
The	
  Network	
  tab	
  contains	
  the	
  device’s	
  network	
  communication	
  settings,	
  as	
  well	
  as	
  a	
  Ping	
  Test	
  tool.	
  The	
  
settings	
  that	
  can	
  be	
  configured	
  are:	
  
•
•
•

•

Device	
  Name	
  	
  
Used	
  to	
  identify	
  the	
  device	
  within	
  the	
  vSpace	
  Server	
  management	
  console	
  
Optimize	
  for	
  
Selects	
  the	
  type	
  of	
  network	
  connection	
  for	
  optimize	
  network	
  traffic.	
  
IP	
  Configuration	
  
Allows	
  the	
  administrator	
  to	
  configure	
  the	
  terminals	
  network	
  settings	
  
o DHCP	
  (dynamically	
  obtains	
  settings	
  from	
  the	
  network’s	
  DHCP	
  server)	
  
o Static	
  (requires	
  manual	
  population	
  of	
  the	
  IP	
  settings)	
  
§ IP	
  
§ Subnet	
  Mask	
  
§ Gateway	
  
§ DNS	
  1	
  
§ DNS	
  2	
  
Ping	
  Test	
  
The	
  Ping	
  Test	
  utility	
  can	
  help	
  in	
  troubleshooting	
  network	
  connectivity	
  problems.	
  For	
  instructions	
  
on	
  using	
  the	
  Ping	
  Test	
  utility,	
  simply	
  leave	
  the	
  text	
  field	
  blank	
  and	
  click	
  “Ping.”	
  

	
  

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NComputing	
  L300	
  User	
  Manual	
  	
  

Device	
  Setup	
  -­‐	
  The	
  “Password”	
  Tab	
  
The	
  Password	
  tab	
  allows	
  the	
  user	
  to	
  enable	
  or	
  disable	
  the	
  device’s	
  firmware	
  password.	
  If	
  set,	
  the	
  device	
  
will	
  prompt	
  for	
  the	
  password	
  anytime	
  a	
  user	
  attempts	
  to	
  access	
  the	
  Device	
  Setup	
  screen	
  or	
  tries	
  to	
  
cancel	
  an	
  automatic	
  connection.	
  It	
  is	
  recommended	
  that	
  this	
  password	
  be	
  set	
  before	
  deployment,	
  to	
  
prevent	
  tampering	
  by	
  unauthorized	
  users.	
  

	
  

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376762_v2	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

Device	
  Setup	
  -­‐	
  The	
  “Update”	
  Tab	
  
The	
  Update	
  tab	
  allows	
  the	
  user	
  to	
  select	
  from	
  multiple	
  ways	
  to	
  update	
  the	
  device	
  firmware	
  from	
  a	
  
vSpace	
  Server	
  host	
  on	
  the	
  network	
  using	
  several	
  methods.	
  	
  
•

•
•

Search	
  and	
  update	
  from	
  the	
  local	
  subnet	
  
This	
  setting	
  instructs	
  the	
  terminal	
  to	
  look	
  for	
  any	
  vSpace	
  server	
  in	
  its	
  subnet	
  with	
  updated	
  
firmware.	
  
Search	
  and	
  update	
  from	
  an	
  FTP	
  directory	
  
This	
  setting	
  instructs	
  the	
  terminal	
  to	
  search	
  for	
  updated	
  firmware	
  from	
  an	
  FTP	
  directory.	
  
Update	
  from	
  a	
  specified	
  firmware	
  file	
  on	
  an	
  FTP	
  server	
  
This	
  setting	
  allows	
  you	
  to	
  direct	
  the	
  terminal	
  to	
  a	
  specific	
  FTP	
  server	
  for	
  an	
  update	
  (includes	
  
fields	
  for	
  FTP	
  server	
  login)	
  

	
  
To	
  push	
  a	
  new	
  firmware	
  version	
  use	
  the	
  NC	
  Console	
  application.	
  Launch	
  the	
  NC	
  Console	
  application	
  
directly	
  from	
  the	
  Start	
  menu	
  (Start/All	
  Programs/NComputing	
  vSpace	
  Server/NC-­‐Console).	
  Once	
  in	
  the	
  
console	
  navigate	
  to	
  Terminals	
  >	
  L-­‐series	
  and	
  locate	
  the	
  desired	
  L300	
  device	
  in	
  the	
  right-­‐hand	
  pane.	
  
Right-­‐click	
  this	
  device,	
  select	
  “Update	
  Firmware,”	
  and	
  follow	
  the	
  onscreen	
  prompts	
  to	
  initiate	
  the	
  
firmware	
  update.	
  	
  
Once	
  the	
  firmware	
  update	
  has	
  completed,	
  the	
  device	
  will	
  automatically	
  restart.	
  	
  
For	
  more	
  information	
  on	
  updating	
  device	
  firmware	
  remotely	
  from	
  the	
  host,	
  consult	
  the	
  vSpace	
  Management	
  Console	
  Guide	
  
(located	
  in	
  the	
  second	
  half	
  of	
  this	
  manual).	
  

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NComputing	
  L300	
  User	
  Manual	
  	
  

Returning	
  to	
  the	
  “Server	
  Selection”	
  Screen	
  
Once	
  a	
  client	
  has	
  connected	
  to	
  a	
  host,	
  you	
  can	
  return	
  to	
  the	
  Server	
  Selection	
  screen	
  by	
  simply	
  logging	
  
out	
  of	
  the	
  device’s	
  current	
  desktop	
  session,	
  using	
  the	
  “Start”	
  bar	
  within	
  the	
  OS.	
  
	
  

	
  
L300	
  Multimedia	
  Acceleration	
  
	
  
The	
  L300	
  will	
  display	
  full	
  screen	
  streaming	
  video	
  and	
  multi-­‐media	
  applications	
  across	
  multiple	
  user	
  
sessions	
  and	
  is	
  optimized	
  to	
  do	
  so	
  using	
  NComputing’s	
  vSpace	
  Server	
  transcoding	
  process.	
  Windows	
  
displaying	
  video	
  and	
  multi-­‐media	
  applications	
  are	
  dynamically	
  detected	
  by	
  vSpace	
  Server	
  and	
  then	
  
transcoded	
  for	
  transport	
  to	
  the	
  L300	
  device	
  using	
  the	
  NComputing	
  UXP	
  network	
  protocol.	
  The	
  detection	
  
and	
  transcoding	
  process	
  can	
  take	
  a	
  second	
  or	
  two	
  to	
  engage,	
  during	
  which	
  time	
  media	
  will	
  not	
  be	
  fully	
  
accelerated.	
  A	
  short	
  flicker	
  will	
  precede	
  the	
  multimedia	
  acceleration	
  –	
  this	
  is	
  normal.	
  You	
  can	
  control	
  
whether	
  the	
  acceleration	
  engages	
  or	
  not	
  for	
  non-­‐media	
  player	
  applications	
  via	
  the	
  NC	
  Tray	
  application,	
  
located	
  in	
  the	
  Windows	
  system	
  tray,	
  by	
  selecting	
  or	
  deselecting	
  “Browser	
  acceleration.”	
  	
  	
  	
  	
  	
  
	
  

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376762_v2	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

Troubleshooting	
  &	
  error	
  messages	
  
For	
  the	
  latest	
  information	
  and	
  troubleshooting	
  help,	
  please	
  visit	
  
the	
  NComputing	
  online	
  knowledge	
  base	
  at:	
  
http://www.ncomputing.com/support	
  	
  
	
  

“No	
  network	
  found”	
  Message	
  

If	
  the	
  access	
  device	
  cannot	
  connect	
  to	
  the	
  network,	
  this	
  error	
  message	
  appears.	
  
•
•
•

Make	
  sure	
  a	
  LAN	
  cable	
  is	
  connected	
  to	
  the	
  access	
  device.	
  
Make	
  sure	
  the	
  LAN	
  cable	
  connected	
  to	
  the	
  access	
  device	
  is	
  not	
  a	
  cross-­‐over	
  cable.	
  
Make	
  sure	
  the	
  LAN	
  cable	
  is	
  properly	
  connected	
  to	
  the	
  networking	
  equipment.	
  

“Can’t	
  establish	
  connection	
  to	
  server”	
  Message	
  

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NComputing	
  L300	
  User	
  Manual	
  	
  

This	
  occurs	
  when	
  the	
  access	
  device	
  is	
  set	
  to	
  find	
  the	
  host	
  PC	
  where	
  the	
  vSpace	
  Server	
  software	
  is	
  
installed.	
  
•
•
•
•
•

Make	
  sure	
  the	
  vSpace	
  Server	
  program	
  is	
  installed	
  on	
  the	
  host	
  computer.	
  
Make	
  sure	
  the	
  server	
  connection	
  list	
  is	
  configured	
  correctly.	
  See	
  the	
  section	
  about	
  configuring	
  
the	
  access	
  device.	
  
Make	
  sure	
  the	
  LAN	
  cable	
  is	
  properly	
  connected	
  to	
  the	
  host	
  computer.	
  
Make	
  sure	
  the	
  host	
  computer	
  and	
  access	
  device	
  are	
  in	
  the	
  same	
  subnet/local	
  area	
  network.	
  
Make	
  sure	
  any	
  firewall	
  or	
  anti-­‐virus	
  programs	
  installed	
  in	
  the	
  host	
  computer	
  or	
  network	
  
equipment	
  are	
  compatible	
  with	
  the	
  vSpace	
  Server	
  software.	
  

“Connection	
  ended	
  unexpectedly”	
  Message	
  
This	
  message	
  appears	
  when	
  the	
  connection	
  stops	
  due	
  to	
  abnormalities	
  occurring	
  on	
  the	
  host	
  PC	
  or	
  
network	
  equipment.	
  
•

•
•

Check	
  the	
  Host	
  PC	
  or	
  the	
  network	
  equipment	
  when	
  this	
  message	
  appears	
  and	
  restart	
  the	
  Host	
  
PC	
  and	
  access	
  device.	
  Unless	
  the	
  Host	
  PC	
  is	
  rebooted,	
  existing	
  data	
  in	
  the	
  Host	
  PC	
  may	
  be	
  used	
  
as	
  is.	
  
Check	
  to	
  see	
  if	
  the	
  host	
  PC	
  is	
  overloaded	
  or	
  experiencing	
  stability	
  issues.	
  
Check	
  to	
  see	
  if	
  the	
  network	
  traffic	
  is	
  overloaded.	
  

There	
  is	
  a	
  feature	
  in	
  the	
  vSpace	
  Server	
  software	
  that	
  keeps	
  disconnected	
  sessions	
  running	
  and	
  available.	
  
If	
  the	
  user	
  reconnects	
  while	
  a	
  disconnected	
  session	
  for	
  that	
  username	
  is	
  present,	
  the	
  software	
  will	
  
connect	
  the	
  disconnected	
  session	
  to	
  the	
  new	
  session.	
  The	
  user	
  will	
  see	
  the	
  desktop	
  as	
  it	
  was	
  when	
  the	
  
disconnection	
  occurred.	
  
The	
  administrator	
  can	
  configure	
  the	
  software	
  to	
  keep	
  disconnected	
  sessions	
  running	
  and	
  available	
  
indefinitely	
  or	
  to	
  close	
  them	
  automatically	
  after	
  being	
  disconnected	
  for	
  a	
  specified	
  period	
  of	
  time.	
  The	
  
setting	
  is	
  in	
  the	
  administrative	
  console’s	
  system	
  settings	
  and	
  is	
  called,	
  “Clean	
  up	
  disconnected	
  sessions	
  
not	
  in	
  use.”	
  

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NComputing	
  L300	
  User	
  Manual	
  	
  

Glossary	
  
•

Client Device: a network computing device using NComputing patented technology. It
doesn't use CPU, VGA, and PC chipsets; it only uses a programmable SoC to connect
to a Host PC. An access device using NComputing User eXtension Protocol (UXP) can
be connected to Host PCs by using the LAN cable. Also, it can be connected to remote
PCs through the Internet using TCP/IP.

•

Administrator: a person who is responsible for managing a multi-user computing
environment, such as a local area network (LAN). The responsibilities of the system
administrator typically include: installing and configuring system hardware and software;
establishing and managing user accounts; upgrading software; and backup and recovery
tasks.

•

Alias: a fictitious name used by an individual as an alternative to her or his true name.

•

Client/Server: describes the relationship between two computer programs in which one
program, the client, makes a service request from another program, the server, which
fulfills the request.

•

Console: the text entry and display device for system administration messages,
particularly those from the BIOS or boot loader, the kernel, the init system and the
system logger.

•

DHCP: (Dynamic Host Configuration Protocol) is a communications protocol that lets
network administrators centrally manage and automate the assignment of Internet
Protocol (IP) addresses in an organization's network. Without DHCP, the IP address
must be entered manually at each computer in an organization and a new IP address
must be entered each time a computer moves to a new location on the network.

•

Download: the transmission of a file from one computer system to another.

•

Ethernet: the most widely-installed local area network (LAN) technology - specified in a
standard, IEEE 802.3.

•

Firewall: a set of related programs (located at a network gateway server) that protect
the resources of a private network from users on other networks and control what
outside resources its own users have access to. (The term also implies the security
policy that is used with the programs.)

•

Gateway: a network point that acts as an entrance to another network. On the Internet,
a node or stopping point can be either a gateway node or a host (end-point) node.

•

Host Computer: a computer in which the vSpace Server program has been installed

•

Internet: a worldwide system of computer networks in which users at any one computer
can, if they have permission, get information from any other computer (and sometimes
talk directly to users at other computers).

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NComputing	
  L300	
  User	
  Manual	
  	
  

•

IP Address: the Internet Protocol (IP) is basically the set of rules for one network
communicating with any other (or occasionally, for broadcast messages, all other
networks). Each network must know its own address on the Internet and that of any
other networks with which it communicates. To be part of the Internet, an organization
needs an Internet network number, which it can request from the Network Information
Center (NIC). This unique network number is included in any packet sent out of the
network onto the Internet.

•

LAN: local area network (LAN) is a group of computers and associated devices that
share a common communications line or wireless link and typically share the resources
of a single processor or server within a small geographic area (for example, within an
office building). Usually, the server has applications and data storage that are shared in
common by multiple computer users. A local area network may serve as few as two or
three users (for example, in a home network) or as many as thousands of users (for
example, in an FDDI network).

•

Log on: in general computer usage, logon is the procedure used to get access to an
operating system or application. Almost always, a logon requires that the user have (1) a
user ID and (2) a password. Often, the user ID must conform to a limited length such as
eight characters and the password must contain at least one digit and not match a
natural language word

•

MAC Address: in a LAN or other network, the MAC (Media Access Control) address is
your computer's unique hardware number. (On an Ethernet LAN, it's the same as your
Ethernet address.) When you're connected to the Internet from your computer, a
correspondence table relates your IP address to your computer's physical (MAC)
address on the LAN.

•

vSpace Server: NComputing Desktop Virtualization software

•

PC: Personal Computer

•

Router: in packet-switched networks such as the Internet, a router is a device or, in
some cases, software in a computer, that determines the next network point to which a
packet should be forwarded toward its destination. The router is connected to at least
two networks and decides which way to send each information packet based on its
current understanding of the state of the networks it is connected to.

•

User: one who uses a computer system. Users may need to identify themselves for the
purposes of accounting, security, logging and resource management. In order to identify
oneself, a user has an account and a username.

•

USB: (Universal Serial Bus) is a standard designed to allow peripherals to be connected
to a computer using a standardized interface socket and to improve plug-and-play
capabilities by allowing devices to be connected and disconnected without rebooting the
computer.

•

UTMA: Ultra Thin Multi Access

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NComputing	
  L300	
  User	
  Manual	
  	
  

FAQ	
  
For	
  the	
  latest	
  information	
  and	
  FAQs,	
  please	
  visit	
  the	
  NComputing	
  online	
  
knowledge	
  base	
  at:	
  
http://www.ncomputing.com/support	
  

	
  

Q: Must the versions of the vSpace Server software in a network be the same?
A: Different vSpace Server versions within the same environment can cause data
communication problems. Please keep all vSpace Server software updated with the latest
version.
Q: When I start my access device, why is the server connection list blank? I have the vSpace
Server software on a host PC in my network. I can connect to the host PC if I provision its IP
address in the access device.
A: This condition occurs when the host and access devices are on independent subnets. The
access device can run in this mode, but servers outside the device’s subnet will not
automatically populate in the server list.
Q: When I go to the device list in the administration console, why do some of my access
devices never show up in the list?
A: This condition occurs when the host and access devices are on independent subnets. The
access device can run in this mode, but its record will never appear in the administration
console’s device list.
Q: When I try to do a manual firmware update on the access device, why does it not connect to
the host PC and download the firmware?
A: This condition occurs when the host and access devices are on independent subnets. An
access device can run in this mode, but it can only download firmware updates when it is on the
same subnet as the host PC.
Q: When I start my access device, why does it not automatically update its firmware from the
host PC like my other access devices do?
A: This condition occurs when the host and access devices are on independent subnets. The
access device can run in this mode, but it can only download firmware updates when it is on the
same subnet as the host PC.
Q: I can't download any vSpace Server software updates.
A: Make sure that the software is registered and the correct TCP/IP ports are open (see
“Product Registration” section).
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NComputing	
  L300	
  User	
  Manual	
  	
  

Q: Why does a warning message appear when I install the vSpace Server software?
A: Windows provides a firewall that displays a security warning message when a new network
port is used (see below). If you click the “Keep Blocking” button, you will not be able to find
NComputing servers. If you select the “Unlock” button, the port will be open unless you block it
manually. If you select the “Ask Me Later” button, the port will be open temporarily and the
security message will continue to appear whenever the port is accessed.
Q: Can the product support 100Mbps or 1Gbps?
A: The L300 will accept a 1Gbps connection, but the device itself does not benefit from
bandwidth which exceeds its average usage (typically under 10 Mbps)
Q: What is transcoding?
A: Transcoding is the process of converting media formats from one type to another. This is a
common technique used when wanting to optimize video for a given player or device. For
instance, you may transcode some video to play on a mobile phone. vSpace Server has an
efficient transcoding engine that converts video into a stream that can be locally decoded and
displayed on the L300 device in real time, completely transparent to the end user.
Q: If a customer wants to publish video content optimized for the L300, what format is best?
A: Original content up to standard DVD resolution (D1 - 720x480) will have the best playback
experience. Content may be encoded in many codecs, but if being distributed over the web,
high compression H.264 or MPEG4 delivers small file sizes, but if size is not an issue, lower
compression formats such as MPEG2 require less processing on the server. Please create a
test clip in one of the supported formats mentioned in the Multimedia section and test it on your
intended video player.
Q: The accelerated multimedia feature of the L300 sounds like simple multimedia redirection.
How is this different?
A: Multimedia redirection found in terminal server products from Microsoft or Citrix simply send
the entire media file over the network to be played by the client. This means that the client must
have a full media player software stack and the necessary codecs to decode those files. This
means that to achieve the same quality of video as the L300, a thin client must be 2-3X more
expensive and require painful management of the local software stack to constantly ensure that
codecs are loaded. Typically, this means the device needs to be similar to a full PC.
Q: Am I required to connect both the USB and Ethernet cables from each of the smaller access
devices to the larger device?
A: If you require USB 2.0 functionality you will need to connect a USB A/B cable between the
small devices and the large device as shown in the L300 Device Setup section of this guide.
The small devices can support USB 1.1 connections (a standard that most USB keyboards and
mice are compatible with) without this additional connection.

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NComputing	
  L300	
  User	
  Manual	
  	
  

NComputing	
  vSpace	
  Server	
  6	
  
Management	
  Console	
  Guide	
  
Before	
  beginning,	
  make	
  sure	
  you’ve	
  downloaded	
  and	
  installed	
  the	
  latest	
  version	
  of	
  vSpace	
  for	
  your	
  
selected	
  operating	
  system.	
  For	
  the	
  purpose	
  of	
  this	
  document	
  we	
  will	
  be	
  using	
  vSpace	
  6	
  in	
  conjunction	
  
with	
  the	
  L300	
  and	
  L300	
  access	
  devices.	
  Older	
  versions	
  of	
  vSpace	
  may	
  contain	
  variations	
  in	
  console	
  
layout	
  and	
  features,	
  but	
  many	
  of	
  the	
  same	
  concepts	
  and	
  terms	
  will	
  apply.	
  While	
  certain	
  examples	
  given	
  
herein	
  highlight	
  the	
  L-­‐series	
  specifically,	
  it	
  should	
  be	
  noted	
  that	
  the	
  L-­‐series	
  and	
  M-­‐series	
  share	
  nearly	
  
identical	
  configuration	
  options.	
  
	
  

1.1	
  Installing	
  vSpace	
  
Begin	
  by	
  going	
  to	
  www.ncomputing.com/softwaredownload	
  and	
  downloading	
  the	
  latest	
  version	
  of	
  
vSpace.	
  Once	
  the	
  download	
  is	
  complete,	
  launch	
  the	
  vSpace	
  installer	
  and	
  proceed	
  through	
  the	
  guided	
  
install	
  process.	
  Be	
  sure	
  to	
  reboot	
  your	
  host	
  once	
  the	
  installation	
  process	
  is	
  complete.	
  
	
  

1.2	
  Registering	
  vSpace	
  
Once	
  vSpace	
  is	
  installed,	
  register	
  the	
  host	
  software	
  by	
  
right-­‐clicking	
  on	
  the	
  NComputing	
  icon	
  in	
  your	
  system	
  tray	
  
and	
  selecting	
  “vSpace	
  Registration,”	
  as	
  shown	
  in	
  the	
  image	
  
to	
  the	
  right.	
  	
  
	
  
This	
  will	
  launch	
  the	
  Registration	
  Utility	
  and	
  you	
  will	
  be	
  
guided	
  through	
  the	
  remainder	
  of	
  the	
  registration	
  process.	
  

	
  
1.3	
  Connecting	
  Your	
  Devices	
  
vSpace	
  is	
  now	
  ready	
  to	
  accept	
  connections	
  from	
  L	
  and	
  L-­‐series	
  devices.	
  Keep	
  in	
  mind	
  that,	
  by	
  default,	
  
your	
  devices	
  will	
  automatically	
  look	
  for	
  vSpace	
  hosts	
  on	
  their	
  designated	
  subnet.	
  You	
  can	
  alter	
  this	
  
behavior	
  from	
  the	
  devices	
  themselves	
  or	
  from	
  within	
  the	
  NC	
  Console	
  (5.4	
  Connections	
  Tab)	
  at	
  any	
  time.	
  	
  
Depending	
  on	
  your	
  selected	
  operating	
  system,	
  further	
  configuration	
  steps	
  may	
  be	
  required	
  for	
  the	
  OS	
  
itself	
  (such	
  as	
  adjusting	
  Local	
  Policies	
  or	
  User	
  Groups).	
  Be	
  sure	
  to	
  review	
  our	
  general	
  deployment	
  
checklist	
  to	
  ensure	
  that	
  your	
  environment	
  is	
  properly	
  configured	
  to	
  facilitate	
  device	
  sessions.	
  
http://www.ncomputing.com/kb/NComputing-­‐L-­‐series-­‐Deployment-­‐Checklist_309.html	
  
Once	
  they	
  have	
  connected	
  and	
  received	
  a	
  session,	
  you	
  should	
  register	
  and	
  update	
  your	
  device	
  firmware	
  
(5.1	
  L-­‐seriesUpdate	
  Tab)	
  as	
  soon	
  as	
  possible.	
  
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2.0	
  NComputing	
  vSpace	
  
2.1	
  vSpace	
  Information	
  
Launch	
  the	
  vSpace	
  Management	
  Console	
  by	
  navigating	
  from	
  the	
  Windows	
  Start	
  button	
  to	
  “NComputing	
  
vSpace,”	
  and	
  then	
  click	
  on	
  “NC-­‐Console.”	
  	
  Once	
  the	
  console	
  launches,	
  left-­‐click	
  on	
  the	
  “NComputing	
  
vSpace”	
  section	
  of	
  the	
  left	
  navigation	
  tree	
  to	
  display	
  information	
  on	
  the	
  current	
  vSpace	
  build	
  installed	
  
on	
  your	
  host.	
  The	
  vSpace	
  Information	
  screen	
  provides	
  the	
  following	
  information:	
  

	
  
Product	
  Name	
  

The	
  product	
  name	
  of	
  the	
  current	
  NComputing	
  software	
  installed	
  on	
  the	
  host	
  

Build	
  Date	
  

The	
  publish	
  date	
  of	
  the	
  vSpace	
  build	
  currently	
  installed	
  

Version	
  

The	
  version	
  number	
  of	
  the	
  vSpace	
  build	
  currently	
  installed	
  

Copyright	
  

vSpace	
  Copyright	
  information	
  

Home	
  Page	
  

The	
  official	
  NComputing	
  website	
  URL	
  

Technical	
  Support	
  

The	
  official	
  NComputing	
  Technical	
  Support	
  URL	
  

NC	
  Console	
  
Version	
  

The	
  version	
  number	
  of	
  the	
  vSpace	
  Console	
  currently	
  in	
  use	
  

Available	
  (L300	
  /	
  
M300)	
  Firmware	
  

Indicates	
  the	
  current	
  firmware	
  version	
  available	
  for	
  download	
  from	
  this	
  host	
  	
  

Left-­‐click	
  on	
  the	
  “+”	
  sign	
  next	
  to	
  the	
  “NComputing	
  vSpace”	
  section	
  of	
  the	
  left	
  navigation	
  tree	
  to	
  display	
  
the	
  “License	
  Information”	
  and	
  “System	
  Settings”	
  sections.	
  
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2.2	
  License	
  Information	
  
Left-­‐click	
  on	
  the	
  “License	
  Information”	
  section	
  of	
  the	
  left	
  navigation	
  tree	
  to	
  display	
  licensing	
  information	
  
for	
  the	
  vSpace	
  software	
  on	
  your	
  host.	
  The	
  License	
  Information	
  screen	
  provides	
  the	
  following	
  
information:	
  

	
  
License	
  Type	
  

The	
  type	
  of	
  license	
  associated	
  with	
  the	
  current	
  vSpace	
  install	
  

Serial	
  Number	
  

The	
  vSpace	
  Server	
  Software	
  Serial	
  Number	
  

Maximum	
  Number	
  of	
  
Connections	
  

The	
  maximum	
  number	
  of	
  simultaneous	
  NComputing	
  device	
  sessions	
  
allowable	
  under	
  the	
  current	
  license	
  

Registered	
  Device	
  
Session	
  Duration	
  

The	
  length	
  of	
  time	
  each	
  registered	
  device	
  is	
  allowed	
  to	
  maintain	
  a	
  session	
  

Name,	
  Company,	
  
Country,	
  Address,	
  City,	
  
State,	
  Zip,	
  Email,	
  Phone	
  

Contact	
  information	
  and	
  other	
  details	
  provided	
  during	
  registration	
  

Reseller	
  /	
  Dealer	
  

The	
  Reseller	
  or	
  Dealer	
  indicated	
  during	
  registration	
  

Type	
  of	
  Use	
  

The	
  use-­‐case	
  indicated	
  during	
  registration	
  

Client-­‐Specific	
  Licenses	
  

Additional	
  Client	
  Device	
  specific	
  licensing	
  information	
  

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2.3	
  System	
  Settings	
  -­‐	
  Common	
  
Left-­‐click	
  on	
  the	
  “System	
  Settings”	
  section	
  of	
  the	
  left	
  navigation	
  tree	
  to	
  display	
  settings	
  that	
  affect	
  the	
  
host,	
  as	
  well	
  as	
  devices	
  that	
  connect	
  to	
  it.	
  The	
  “Common”	
  tab	
  provides	
  the	
  following	
  options	
  and	
  
information:	
  

	
  
Computer	
  Name	
  

The	
  system	
  name	
  of	
  the	
  vSpace	
  host	
  

System	
  Uptime	
  

Displays	
  the	
  length	
  of	
  time	
  the	
  host	
  has	
  been	
  running	
  without	
  interruption.	
  
Reboots	
  and	
  shut-­‐downs	
  will	
  reset	
  this	
  counter.	
  

Main	
  Station	
  	
  
Auto	
  Logon	
  

Enabling	
  this	
  feature	
  with	
  a	
  valid	
  user	
  name	
  and	
  password	
  will	
  cause	
  the	
  host	
  to	
  
automatically	
  log	
  in	
  to	
  Windows	
  when	
  it	
  boots.	
  Otherwise,	
  a	
  user	
  will	
  need	
  to	
  
manually	
  enter	
  a	
  user	
  name	
  and	
  password	
  each	
  time	
  the	
  host	
  starts	
  up.	
  

Disconnected	
  
Session	
  Cleanup	
  
Timeout	
  

This	
  value	
  determines	
  how	
  long	
  the	
  host	
  will	
  wait	
  before	
  closing	
  a	
  user	
  session	
  
after	
  its	
  device	
  disconnects.	
  A	
  larger	
  value	
  provides	
  a	
  longer	
  “grace	
  period”	
  during	
  
which	
  users	
  can	
  re-­‐connect	
  their	
  device	
  without	
  losing	
  progress.	
  	
  

Send	
  Message	
  	
  
Policy	
  

This	
  setting	
  controls	
  the	
  NC	
  Message	
  feature,	
  which	
  allows	
  devices	
  to	
  send	
  
messages	
  to	
  each	
  other.	
  Full	
  allows	
  users	
  to	
  send	
  messages	
  to	
  all	
  connected	
  
devices.	
  Point-­‐to-­‐point	
  restricts	
  messages	
  to	
  a	
  single	
  target	
  device.	
  Disabled	
  turns	
  
this	
  functionality	
  off	
  entirely.	
  	
  

	
  

	
  

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Start	
  NC	
  Console	
  
from	
  NC	
  Tray	
  

This	
  setting	
  determines	
  whether	
  the	
  NC	
  Console	
  can	
  be	
  opened	
  from	
  the	
  NC	
  Tray	
  
icon	
  in	
  the	
  task	
  bar.	
  

	
  
Display	
  Desktop	
  
Wallpapers	
  

	
  
Enabling	
  this	
  feature	
  will	
  allow	
  device	
  users	
  to	
  select	
  and	
  display	
  custom	
  Desktop	
  
Backgrounds	
  within	
  their	
  Windows	
  sessions.	
  

Display	
  Last	
  User	
  
Name	
  

Enabling	
  this	
  feature	
  will	
  auto-­‐populate	
  the	
  user	
  name	
  of	
  the	
  last	
  user	
  to	
  log	
  in	
  
when	
  a	
  new	
  user	
  attempts	
  to	
  log	
  in	
  to	
  Windows.	
  	
  

Ask	
  User’s	
  
Permission	
  to	
  
View	
  Session	
  

Enabling	
  this	
  feature	
  will	
  prompt	
  the	
  target	
  user	
  session	
  for	
  permission	
  if	
  someone	
  
attempts	
  to	
  view	
  their	
  session	
  through	
  the	
  NC	
  Console.	
  	
  

2.4	
  System	
  Settings	
  –	
  L-­‐Series/M-­‐series	
  
The	
  “L-­‐Series/M-­‐series”	
  tab	
  provides	
  access	
  to	
  settings	
  that	
  control	
  video	
  streaming,	
  USB	
  support,	
  and	
  
remote	
  console	
  support	
  among	
  other	
  features.	
  

The	
  “L-­‐series/M-­‐series”	
  tab	
  provides	
  the	
  following	
  options	
  and	
  information:	
  
Video	
  Streaming	
  
Support	
  

Enables	
  or	
  disables	
  vSpace’s	
  proprietary	
  video	
  compression	
  and	
  streaming	
  
technology.	
  

	
  
	
  

	
  
	
  

	
  

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Video	
  Quality	
  

Increases	
  or	
  decreases	
  the	
  streaming	
  compression	
  ratio	
  used	
  by	
  vSpace.	
  Higher	
  
compression	
  means	
  more	
  CPU	
  load,	
  but	
  lower	
  network	
  bandwidth	
  use.	
  Lower	
  
compression	
  means	
  lower	
  CPU	
  load,	
  while	
  increasing	
  the	
  amount	
  of	
  data	
  streamed	
  
across	
  the	
  network.	
  	
  

USB	
  Support	
  for	
  L-­‐
Series/M-­‐series	
  
Devices	
  

Enables	
  or	
  disables	
  USB	
  support	
  for	
  L-­‐series	
  and	
  M-­‐series	
  devices.	
  

Register	
  Future	
  
Devices	
  in	
  the	
  
Background	
  

Enabling	
  this	
  feature	
  instructs	
  the	
  vSpace	
  host	
  to	
  automatically	
  register	
  and	
  
activate	
  L-­‐series	
  and	
  M-­‐series	
  devices	
  that	
  connect	
  in	
  the	
  future.	
  This	
  process	
  will	
  
be	
  completed	
  silently	
  in	
  the	
  background	
  and	
  requires	
  no	
  further	
  interaction.	
  

Enable	
  Remote	
  
Console	
  on	
  this	
  
Server	
  

Enabling	
  this	
  feature	
  will	
  allow	
  other	
  vSpace	
  hosts	
  to	
  view	
  this	
  host’s	
  settings,	
  as	
  
well	
  as	
  information	
  on	
  active	
  sessions	
  and	
  USB	
  port	
  assignment.	
  

Remote	
  Console	
  
Password	
  

Sets	
  the	
  desired	
  password	
  for	
  Remote	
  Console	
  access	
  by	
  other	
  hosts.	
  Hosts	
  
attempting	
  to	
  connect	
  remotely	
  to	
  this	
  system	
  will	
  be	
  prompted	
  for	
  this	
  password.	
  

2.5	
  System	
  Settings	
  –	
  Performance	
  Profiles	
  
The	
  “Performance	
  Profiles”	
  tab	
  allows	
  administrators	
  to	
  configure	
  and	
  assign	
  separate	
  performance	
  
configurations	
  for	
  varying	
  network	
  environments	
  (such	
  as	
  Wireless,	
  Low,	
  and	
  High	
  Speed	
  networks).	
  

	
  
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Assign	
  
Performance	
  
Profiles	
  

Allows	
  the	
  administrator	
  to	
  choose	
  from	
  a	
  selection	
  of	
  custom	
  performance	
  
profiles	
  to	
  be	
  used	
  in	
  specific	
  network	
  environments.	
  	
  

Advanced	
  

Provides	
  additional	
  advanced	
  configuration	
  options.	
  (see	
  section	
  2.6)	
  

2.6	
  System	
  Settings	
  –	
  Performance	
  Profiles	
  ADVANCED	
  
The	
  Advanced	
  menu	
  allow	
  administrators	
  to	
  create,	
  edit,	
  or	
  delete	
  individual	
  performance	
  profiles.	
  The	
  
specific	
  settings	
  and	
  their	
  effects	
  are	
  detailed	
  below.	
  

	
  
Administrators	
  can	
  add	
  or	
  remove	
  profiles	
  using	
  the	
  “Create	
  Profile”	
  and	
  “Delete	
  Profile”	
  buttons	
  
located	
  to	
  the	
  top	
  left	
  of	
  the	
  menu.	
  An	
  existing	
  profile	
  can	
  be	
  selected	
  using	
  the	
  drop	
  down	
  at	
  the	
  top	
  of	
  
the	
  “Customize	
  Profiles”	
  section	
  of	
  the	
  menu.	
  Defaults	
  can	
  be	
  restored	
  using	
  the	
  “Restore	
  Defaults”	
  
button	
  to	
  the	
  right	
  of	
  the	
  menu.	
  	
  
Show	
  Desktop	
  
Wallpaper	
  

Enable	
  the	
  use	
  of	
  desktop	
  wallpapers	
  in	
  user	
  sessions.	
  This	
  can	
  also	
  be	
  set	
  to	
  
conform	
  to	
  existing	
  user	
  profile	
  settings	
  (default).	
  

Show	
  window	
  
contents	
  while	
  
dragging	
  

Enabling	
  this	
  setting	
  shows	
  full	
  window	
  contents	
  when	
  moving	
  a	
  window	
  on	
  the	
  
desktop.	
  Disabling	
  this	
  setting	
  will	
  show	
  only	
  the	
  window’s	
  outline	
  while	
  it	
  is	
  
moving	
  and	
  can	
  improve	
  the	
  overall	
  performance	
  of	
  the	
  desktop	
  experience.	
  

	
  

	
  
Enabling	
  this	
  setting	
  enables	
  graphical	
  elements	
  within	
  the	
  OS	
  such	
  as	
  window	
  

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Menu	
  animations	
  

animations.	
  Disabling	
  this	
  option	
  can	
  improve	
  desktop	
  performance.	
  

Use	
  Windows	
  
themes	
  

Setting	
  this	
  to	
  “Yes”	
  enables	
  advanced	
  Windows	
  themes	
  and	
  graphical	
  elements.	
  
Disabling	
  this	
  setting	
  can	
  improve	
  desktop	
  performance.	
  
	
  
	
  

Cursor	
  Shadow	
  

Enables	
  or	
  disables	
  the	
  shadow	
  seen	
  beneath	
  the	
  mouse	
  cursor.	
  (Mouse	
  shadows	
  
are	
  not	
  supported)	
  

Allow	
  blinking	
  
cursor	
  

Enables	
  or	
  disables	
  the	
  blinking	
  cursor	
  effect.	
  

Font	
  smoothing	
  

Enables	
  or	
  disables	
  smoothing	
  which	
  can	
  improve	
  the	
  appearance	
  of	
  fonts	
  in	
  some	
  
situations	
  at	
  the	
  cost	
  of	
  increased	
  resource	
  usage.	
  

Maximum	
  Video	
  
frame	
  rate	
  

Enter	
  a	
  value	
  here	
  to	
  limit	
  the	
  frame	
  rate	
  of	
  streaming	
  video	
  to	
  a	
  desired	
  number.	
  
Lower	
  numbers	
  will	
  reduce	
  network	
  traffic	
  when	
  streaming	
  videos	
  to	
  client	
  
sessions.	
  

Video	
  Quality	
  	
  
(5-­‐95%)	
  

Decreasing	
  this	
  percentage	
  will	
  dramatically	
  reduce	
  the	
  amount	
  of	
  network	
  traffic	
  
being	
  sent	
  to	
  client	
  sessions	
  at	
  the	
  cost	
  of	
  video	
  quality.	
  

Video	
  streaming	
  
support	
  

This	
  setting	
  enables	
  or	
  disables	
  the	
  advanced	
  video	
  streaming	
  capabilities	
  available	
  
to	
  L300	
  and	
  L300	
  devices.	
  

Advanced	
  
Graphics	
  
Compression	
  
(MOJO)	
  

Allows	
  users	
  to	
  have	
  more	
  than	
  one	
  window	
  open	
  and	
  streaming	
  video	
  at	
  a	
  time	
  
per	
  session.	
  Note	
  that	
  video	
  performance	
  may	
  be	
  better	
  when	
  limited	
  to	
  a	
  single	
  
stream	
  at	
  a	
  time.	
  	
  

Number	
  of	
  video	
  
frames	
  to	
  skip	
  
between	
  updates	
  

This	
  value	
  affects	
  the	
  rate	
  at	
  which	
  the	
  session	
  image	
  is	
  updated.	
  Larger	
  values	
  
reduce	
  network	
  traffic	
  but	
  create	
  a	
  larger	
  delay	
  between	
  updates.	
  

Audio	
  sample	
  rate	
   Sets	
  the	
  audio	
  sample	
  rate	
  to	
  be	
  used	
  by	
  sessions.	
  
Audio	
  mono	
  
sound	
  

Sets	
  the	
  session	
  to	
  use	
  mono	
  sound.	
  

Audio	
  8bit	
  sound	
  

Sets	
  the	
  session	
  to	
  use	
  8-­‐bit	
  sound.	
  

Packet	
  queue	
  size	
  
for	
  high	
  latency	
  
networks	
  

Increasing	
  this	
  setting	
  can	
  provide	
  a	
  smoother	
  streaming	
  experience	
  in	
  high-­‐
latency	
  networks.	
  

	
  

	
  

	
  

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3.0	
  Profiles	
  
Left-­‐click	
  on	
  the	
  “Profiles”	
  section	
  of	
  the	
  left	
  navigation	
  tree	
  to	
  display	
  information	
  on	
  device	
  profiles	
  
that	
  have	
  been	
  saved	
  for	
  future	
  use.	
  You	
  can	
  edit	
  or	
  delete	
  these	
  profiles	
  by	
  right-­‐clicking	
  on	
  them	
  in	
  the	
  
profile	
  list	
  on	
  the	
  right	
  side	
  of	
  the	
  console.	
  

	
  
Profiles	
  can	
  be	
  “pulled”	
  from	
  existing	
  devices	
  and	
  then	
  “pushed”	
  to	
  entire	
  groups	
  of	
  devices	
  to	
  simplify	
  
the	
  process	
  of	
  configuring	
  several	
  devices	
  at	
  a	
  time.	
  See	
  5.11	
  Configuration	
  Profiles	
  for	
  more	
  
information	
  on	
  pushing	
  and	
  pulling	
  profiles.	
  	
  
	
  

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4.0	
  Sessions	
  
	
  

4.1	
  Session	
  Overview	
  
When	
  one	
  or	
  more	
  devices	
  connects	
  to	
  your	
  vSpace	
  host,	
  the	
  “Sessions”	
  section	
  of	
  the	
  left	
  navigation	
  
tree	
  will	
  be	
  populated	
  with	
  a	
  list	
  of	
  active	
  sessions.	
  Left-­‐click	
  on	
  the	
  “Sessions”	
  section	
  to	
  display	
  an	
  
overview	
  of	
  active	
  sessions	
  on	
  the	
  right	
  side	
  of	
  the	
  console.	
  

	
  
Right-­‐click	
  on	
  any	
  of	
  the	
  active	
  sessions	
  listed	
  on	
  the	
  right	
  side	
  of	
  the	
  console	
  to	
  display	
  the	
  following	
  
four	
  options.	
  
View	
  Session	
  

Select	
  this	
  option	
  to	
  allow	
  you	
  to	
  view	
  the	
  desktop	
  of	
  the	
  selected	
  session.	
  

Send	
  Message	
  

Select	
  this	
  option	
  to	
  broadcast	
  a	
  short	
  text	
  message	
  to	
  the	
  selected	
  session.	
  

Disconnect	
  
Session	
  

Disconnects	
  the	
  device	
  from	
  the	
  current	
  session,	
  but	
  leaves	
  the	
  session	
  active	
  for	
  a	
  
period	
  of	
  time	
  for	
  ease	
  of	
  reconnection.	
  

Stop	
  Session	
  

Logs	
  the	
  user	
  out	
  of	
  the	
  current	
  session.	
  

	
  
	
  
	
  
	
  
	
  
	
  
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4.2	
  Session	
  Information	
  
In	
  addition	
  to	
  the	
  session	
  summary,	
  you	
  can	
  expand	
  the	
  “Sessions”	
  section	
  of	
  the	
  left	
  navigation	
  tree	
  to	
  
reveal	
  information	
  about	
  individual	
  sessions.	
  Select	
  these	
  sessions	
  to	
  display	
  additional	
  information	
  on	
  
the	
  sessions	
  themselves.	
  The	
  Session	
  Information	
  screen	
  provides	
  the	
  following	
  information:	
  

	
  
Session	
  

The	
  session’s	
  identifying	
  number	
  

Device	
  Model	
  

The	
  model	
  of	
  device	
  connected	
  to	
  this	
  session	
  

Device	
  Name	
  

The	
  name	
  of	
  the	
  device	
  connected	
  to	
  this	
  session	
  (user	
  configurable)	
  

Activation	
  Status	
  

The	
  device’s	
  activation	
  status,	
  which	
  is	
  dependent	
  on	
  registration	
  

User	
  Name	
  

The	
  Windows	
  User	
  Name	
  associated	
  with	
  this	
  session	
  

Session	
  Start	
  Time	
   The	
  date	
  and	
  time	
  that	
  the	
  session	
  was	
  created	
  
Serial	
  Number	
  

The	
  serial	
  number	
  of	
  the	
  device	
  associated	
  with	
  this	
  session	
  

Firmware	
  Version	
  

The	
  firmware	
  version	
  being	
  used	
  by	
  the	
  device	
  associated	
  with	
  this	
  session	
  

Client	
  IP	
  Address	
  

The	
  IP	
  address	
  of	
  the	
  device	
  connected	
  to	
  this	
  session	
  

Loaded	
  
Applications	
  

The	
  applications	
  currently	
  in	
  use	
  by	
  this	
  session	
  

	
  
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4.3	
  Session	
  Controls	
  
A	
  number	
  of	
  controls	
  that	
  provide	
  easy	
  access	
  to	
  some	
  common	
  operations	
  appear	
  at	
  the	
  top	
  of	
  the	
  
console.	
  These	
  operations	
  include	
  the	
  ability	
  to	
  remotely	
  view	
  a	
  specific	
  session	
  or	
  to	
  send	
  that	
  session	
  a	
  
message.	
  

	
  
	
  
	
  

Refresh	
  –	
  Refreshes	
  Device	
  and	
  Session	
  data	
  within	
  the	
  vSpace	
  console.	
  
Send	
  Message	
  –	
  Sends	
  a	
  private	
  message	
  to	
  the	
  selected	
  session.	
  

View*	
  –	
  Remotely	
  displays	
  the	
  selected	
  session,	
  providing	
  the	
  same	
  desktop	
  view	
  
	
   that	
  the	
  user	
  is	
  currently	
  seeing.	
  
	
  
	
  
	
  
	
  

Disconnect	
  –	
  Disconnects	
  the	
  device	
  from	
  its	
  associated	
  session.	
  
Stop	
  –	
  Stops	
  the	
  selected	
  session,	
  effectively	
  logging	
  the	
  user	
  out.	
  
Registration	
  –Opens	
  the	
  Registration	
  dialog	
  box.	
  
Help	
  –	
  Opens	
  the	
  Ncomputing	
  Support	
  page	
  on	
  an	
  external	
  web	
  browser.	
  	
  

	
  
*While	
  using	
  the	
  “View”	
  function	
  on	
  a	
  session,	
  administrators	
  can	
  right-­‐click	
  on	
  the	
  top	
  bar	
  of	
  the	
  view	
  
window	
  to	
  take	
  control	
  of	
  that	
  session.	
  
	
  
	
  
	
  
	
  

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5.0	
  Device	
  Management	
  
5.1	
  L-­‐series	
  /	
  M-­‐series	
  
The	
  L-­‐series	
  and	
  M-­‐series	
  sections	
  of	
  the	
  console	
  provide	
  all	
  of	
  the	
  tools	
  and	
  options	
  needed	
  to	
  
configure	
  and	
  maintain	
  your	
  devices,	
  as	
  well	
  as	
  important	
  usage	
  information	
  (such	
  as	
  user	
  name	
  and	
  
session	
  number).	
  The	
  L	
  and	
  M-­‐series	
  devices	
  share	
  nearly	
  identical	
  configuration	
  options.	
  

	
  
Right-­‐click	
  on	
  one	
  or	
  more	
  devices	
  displayed	
  in	
  the	
  L-­‐series	
  or	
  M-­‐series	
  Devices	
  list	
  to	
  display	
  some	
  basic	
  
maintenance	
  options.	
  Standard	
  left-­‐click	
  “box”	
  selection,	
  shift-­‐click	
  and	
  ctrl-­‐click	
  methods	
  allow	
  for	
  the	
  
selection	
  of	
  multiple	
  devices	
  at	
  once.	
  
•
•
•
•
•
•

Reset	
  Device	
  –	
  Resets	
  the	
  selected	
  device.	
  
Refresh	
  Device	
  Information	
  –	
  Refreshes	
  all	
  information	
  on	
  the	
  selected	
  device	
  within	
  vSpace.	
  
Apply	
  Configuration	
  Profile*	
  –	
  Applies	
  a	
  stored	
  Configuration	
  Profile	
  to	
  the	
  selected	
  device(s).	
  
Store	
  Configuration	
  Profile*	
  –	
  Stores	
  a	
  profile	
  of	
  the	
  selected	
  device’s	
  settings	
  for	
  future	
  use.	
  
Update	
  Device	
  Firmware	
  –	
  Initiates	
  the	
  Firmware	
  Update	
  process	
  on	
  the	
  selected	
  device.	
  
Set	
  Device	
  Password	
  –	
  Opens	
  the	
  Device	
  Password	
  menu	
  for	
  the	
  selected	
  device.	
  

*	
  See	
  Section	
  5.11	
  for	
  more	
  information	
  on	
  storing	
  and	
  applying	
  configuration	
  profiles.	
  
Double-­‐click	
  on	
  any	
  device	
  displayed	
  in	
  the	
  L-­‐series	
  Devices	
  list	
  to	
  open	
  the	
  Device	
  Settings	
  menu.	
  This	
  
menu	
  contains	
  the	
  following	
  sub	
  menus,	
  which	
  are	
  explained	
  in	
  detail	
  in	
  the	
  pages	
  that	
  follow.	
  (cont.	
  in	
  
section	
  5.3)	
  
•
•
•
•
•
•
•

Information	
  –	
  Basic	
  device	
  information	
  
Connections	
  –	
  Connection	
  options	
  
Server	
  Groups	
  –	
  Details	
  on	
  preconfigured	
  Server	
  Groups	
  and	
  their	
  contents	
  
Login	
  –	
  Options	
  for	
  manual	
  and	
  automatic	
  login	
  
Network	
  –	
  Network	
  settings	
  and	
  options	
  
Password	
  –	
  Device	
  password	
  options	
  
Update	
  –	
  Controls	
  for	
  updating	
  device	
  firmware	
  

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5.2	
  Device	
  Groups	
  
When	
  dealing	
  with	
  large	
  numbers	
  of	
  devices	
  spread	
  throughout	
  several	
  logical	
  or	
  physical	
  groups	
  (for	
  
example,	
  deployments	
  across	
  several	
  office	
  floors	
  or	
  classrooms),	
  it	
  can	
  be	
  advantageous	
  to	
  group	
  these	
  
devices	
  within	
  the	
  vSpace	
  console	
  itself.	
  This	
  can	
  be	
  accomplished	
  by	
  right-­‐clicking	
  on	
  the	
  “L-­‐series”	
  
section	
  inside	
  the	
  “Devices”	
  group	
  within	
  the	
  left	
  navigation	
  tree	
  and	
  selecting	
  “Add	
  Group,”	
  which	
  
opens	
  the	
  Device	
  Group	
  Management	
  interface,	
  as	
  shown	
  below:	
  
	
  

	
  
	
  
	
  From	
  this	
  interface,	
  devices	
  can	
  be	
  added	
  to	
  a	
  group	
  which	
  can	
  be	
  given	
  a	
  name	
  befitting	
  the	
  nature	
  of	
  
your	
  deployment.	
  Once	
  created,	
  groups	
  can	
  be	
  selected	
  from	
  the	
  “L-­‐series”	
  section	
  of	
  the	
  console	
  for	
  
easy	
  configuration,	
  as	
  shown	
  below:	
  
	
  

	
  
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5.3	
  Information	
  Tab	
  
The	
  “Information”	
  tab	
  provides	
  basic	
  information	
  on	
  a	
  selected	
  device,	
  including	
  its	
  network	
  address	
  
and	
  serial	
  number.	
  This	
  tab	
  also	
  allows	
  you	
  to	
  rename	
  the	
  device	
  to	
  facilitate	
  identification.	
  

	
  
	
  
Device	
  Name	
  

Displays	
  the	
  designated	
  device	
  name.	
  This	
  can	
  be	
  edited	
  as	
  desired.	
  

Device	
  ID	
  

The	
  Model	
  ID	
  of	
  the	
  selected	
  device	
  (L300’s	
  have	
  a	
  Device	
  ID	
  of	
  300)	
  

Serial	
  Number	
  

The	
  serial	
  number	
  of	
  the	
  selected	
  device	
  

MAC	
  Address	
  

The	
  MAC	
  address	
  of	
  the	
  selected	
  device	
  

IP	
  Address	
  

The	
  current	
  IP	
  address	
  of	
  the	
  selected	
  device	
  

Firmware	
  Version	
  

Displays	
  the	
  currently	
  loaded	
  firmware	
  version	
  of	
  the	
  selected	
  device.	
  In	
  this	
  
example,	
  the	
  device	
  firmware	
  is	
  out	
  of	
  date,	
  as	
  indicated	
  by	
  the	
  text	
  “Please	
  
update	
  firmware.”	
  

Schema	
  ID	
  

Miscellaneous	
  build	
  information	
  (for	
  NComputing	
  internal	
  use	
  only)	
  

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5.4	
  Connections	
  Tab	
  
The	
  “Connections”	
  tab	
  provides	
  several	
  host	
  configuration	
  options	
  that	
  determine	
  how	
  the	
  device	
  finds	
  
and	
  then	
  connects	
  to	
  available	
  hosts.	
  From	
  here,	
  you	
  can	
  set	
  the	
  device	
  to	
  automatically	
  detect	
  
available	
  servers,	
  or	
  instruct	
  the	
  device	
  to	
  connect	
  to	
  specific	
  predetermined	
  hosts	
  or	
  groups	
  of	
  hosts.	
  

	
  
	
  
Autoconnect	
  to	
  

Configures	
  the	
  device	
  to	
  automatically	
  connect	
  to	
  a	
  predefined	
  server	
  location	
  or	
  
server	
  group.	
  

Manual	
  
connection	
  
options	
  

Configures	
  the	
  device	
  so	
  that	
  the	
  user	
  can	
  select	
  a	
  specific	
  host,	
  IP	
  or	
  Server	
  Group	
  
each	
  time	
  the	
  device	
  boots.	
  

Auto-­‐discovered	
  
connections	
  

Enable	
  to	
  display	
  all	
  available	
  hosts	
  on	
  the	
  device’s	
  subnet.	
  

IP	
  address	
  or	
  
hostname	
  

Enable	
  to	
  allow	
  the	
  user	
  to	
  type	
  in	
  a	
  specific	
  IP	
  or	
  host	
  name.	
  

Server	
  group	
  list	
  

Enable	
  to	
  allow	
  the	
  user	
  to	
  select	
  a	
  server	
  group	
  to	
  connect	
  to.	
  

	
  
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5.5	
  Server	
  Groups	
  Tab	
  
The	
  “Server	
  Groups”	
  tab	
  allows	
  administrators	
  to	
  combine	
  several	
  servers	
  into	
  a	
  group,	
  and	
  then	
  
instruct	
  the	
  device	
  to	
  connect	
  only	
  to	
  servers	
  in	
  that	
  group.	
  Exactly	
  which	
  servers	
  are	
  included	
  in	
  a	
  given	
  
group	
  and	
  the	
  order	
  in	
  which	
  devices	
  connect	
  to	
  them	
  can	
  be	
  designated	
  and	
  altered	
  within	
  this	
  menu.	
  
When	
  the	
  device	
  is	
  setup	
  to	
  autoconnect	
  to	
  a	
  server	
  group,	
  it	
  will	
  connect	
  to	
  the	
  first	
  available	
  server	
  in	
  
the	
  list	
  (in	
  the	
  order	
  set	
  in	
  the	
  group).	
  If	
  the	
  first	
  server	
  is	
  not	
  available,	
  the	
  device	
  will	
  then	
  connect	
  to	
  
the	
  next	
  server	
  in	
  the	
  group,	
  and	
  so	
  on.	
  This	
  is	
  a	
  key	
  component	
  for	
  using	
  the	
  auto-­‐failover	
  feature	
  of	
  
the	
  L300.	
  

	
  
	
  
UP	
  /	
  DOWN	
  

Changes	
  the	
  order	
  in	
  which	
  a	
  server	
  within	
  a	
  group	
  will	
  be	
  accessed.	
  

>>	
  

Adds	
  a	
  detected	
  server	
  to	
  a	
  server	
  group.	
  

Add	
  Group	
  

Creates	
  a	
  new	
  server	
  group.	
  

Add	
  Server	
  

Adds	
  a	
  new	
  server	
  to	
  an	
  existing	
  server	
  group.	
  

Remove	
  

Removes	
  the	
  selected	
  server	
  or	
  group.	
  

	
  

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5.6	
  Login	
  Tab	
  
The	
  “Login”	
  tab	
  provides	
  several	
  configuration	
  choices	
  that	
  determine	
  how	
  the	
  device	
  will	
  behave	
  once	
  
it	
  connects	
  to	
  a	
  given	
  host	
  system,	
  including	
  screen	
  resolution	
  and	
  automatic	
  login	
  options.	
  Note	
  that	
  
the	
  L-­‐series	
  and	
  M-­‐series	
  Login	
  configuration	
  menus	
  vary	
  slightly	
  as	
  seen	
  below.	
  

	
  

	
  

	
  
	
  
	
  
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Screen	
  Resolution	
  

Sets	
  the	
  screen	
  resolution	
  and	
  color	
  depth	
  to	
  be	
  used	
  by	
  the	
  device	
  once	
  it	
  
connects	
  to	
  a	
  host.	
  Note	
  that	
  for	
  the	
  M-­‐series,	
  all	
  three	
  clients	
  in	
  an	
  M-­‐series	
  kit	
  
share	
  the	
  same	
  resolution	
  and	
  color	
  depth	
  settings.	
  

Vertical	
  Refresh	
  
Rate	
  

Sets	
  the	
  vertical	
  refresh	
  rate	
  (in	
  Hz)	
  to	
  be	
  used	
  by	
  the	
  device.	
  

Sleep	
  If	
  Idle	
  For	
  

Instructs	
  the	
  device	
  how	
  long	
  to	
  wait	
  before	
  turning	
  off	
  its	
  video	
  signal	
  (thereby	
  
allowing	
  the	
  monitor	
  to	
  enter	
  its	
  built-­‐in	
  screen	
  saver	
  mode).	
  

Enable	
  Automatic	
  
Login	
  

Instructs	
  the	
  device	
  to	
  use	
  a	
  specific	
  user	
  name	
  and	
  password	
  when	
  it	
  connects	
  to	
  
a	
  host.	
  When	
  enabled,	
  the	
  credentials	
  will	
  be	
  entered	
  automatically,	
  allowing	
  for	
  a	
  
swift	
  login.	
  Specify	
  the	
  user	
  credentials	
  in	
  the	
  fields	
  below	
  this	
  option.	
  

Kiosk	
  Mode	
  

Instructs	
  the	
  device	
  to	
  immediately	
  launch	
  a	
  specific	
  application	
  on	
  login,	
  instead	
  
of	
  providing	
  the	
  standard	
  Windows	
  desktop	
  experience.	
  

Program	
  

The	
  name	
  of	
  the	
  executable	
  or	
  object	
  to	
  be	
  launched	
  on	
  startup	
  

Folder	
  

The	
  path	
  to	
  the	
  file	
  to	
  be	
  executed	
  

	
  

	
  

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5.7	
  Network	
  Tab	
  
The	
  “Network”	
  tab	
  provides	
  standard	
  network	
  configuration	
  options,	
  including	
  a	
  choice	
  between	
  static	
  
and	
  dynamic	
  IP	
  acquisition.	
  

	
  
	
  
Interface	
  

Indicates	
  the	
  device’s	
  network	
  interface.	
  

Optimize	
  for	
  

Indicates	
  the	
  type	
  of	
  network	
  being	
  used;	
  LAN	
  =	
  Local	
  Area	
  Network.	
  

DHCP	
  

Instructs	
  the	
  device	
  to	
  acquire	
  its	
  network	
  information	
  from	
  a	
  DHCP	
  server.	
  

Static	
  IP	
  Address	
  

Instructs	
  the	
  device	
  to	
  use	
  specific	
  network	
  settings,	
  which	
  can	
  be	
  specified	
  in	
  the	
  
fields	
  below	
  this	
  setting.	
  

	
  
	
  
	
  
	
  
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5.8	
  Password	
  Tab	
  
The	
  “Password”	
  tab	
  provides	
  the	
  option	
  of	
  setting	
  a	
  password	
  that	
  will	
  restrict	
  future	
  access	
  to	
  device	
  
configuration.	
  Use	
  this	
  tab	
  to	
  enable	
  and	
  disable	
  password	
  protection.	
  

	
  
	
  
No	
  Password	
  for	
  
Setup	
  

Sets	
  the	
  device	
  to	
  be	
  accessible	
  for	
  configuration	
  by	
  any	
  user.	
  

Require	
  Password	
  
to	
  Enter	
  Setup	
  

Sets	
  the	
  device	
  to	
  require	
  a	
  password	
  before	
  device	
  settings	
  can	
  be	
  altered.	
  If	
  a	
  
password	
  does	
  not	
  currently	
  exist,	
  it	
  can	
  be	
  entered	
  in	
  the	
  fields	
  directly	
  beneath	
  
this	
  option.	
  	
  

	
  
	
  
	
  
	
  

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5.9	
  Update	
  Tab	
  
The	
  “Update”	
  tab	
  is	
  used	
  to	
  check	
  for	
  and	
  install	
  (if	
  available)	
  firmware	
  updates	
  for	
  the	
  device.	
  This	
  tab	
  
allows	
  you	
  to	
  select	
  from	
  several	
  different	
  update	
  methods,	
  and	
  can	
  be	
  set	
  to	
  draw	
  firmware	
  updates	
  
from	
  inside	
  your	
  network,	
  or	
  from	
  an	
  external	
  FTP	
  location.	
  

	
  
Automatic	
  
Update	
  

Enable	
  this	
  option	
  to	
  instruct	
  the	
  device	
  to	
  automatically	
  check	
  for	
  newer	
  firmware	
  
that	
  is	
  available	
  on	
  the	
  servers	
  it	
  can	
  see	
  during	
  startup.	
  If	
  found,	
  it	
  will	
  then	
  
download	
  and	
  install	
  this	
  firmware	
  automatically.

Search	
  and	
  
Update	
  from	
  LAN	
  

This	
  option	
  instructs	
  the	
  device	
  to	
  search	
  for	
  updated	
  firmware	
  within	
  the	
  local	
  
area	
  network	
  it	
  resides	
  in.	
  

Search	
  and	
  
Update	
  from	
  FTP	
  
Server	
  

This	
  option	
  instructs	
  the	
  device	
  to	
  search	
  for	
  updated	
  firmware	
  at	
  a	
  specific	
  FTP	
  
location.	
  Enter	
  the	
  full	
  path	
  of	
  a	
  specific	
  firmware	
  file	
  to	
  force	
  the	
  device	
  to	
  use	
  
that	
  specific	
  file	
  (which	
  allows	
  for	
  downgrading	
  if	
  needed).	
  Enter	
  the	
  path	
  of	
  a	
  
folder	
  that	
  contains	
  multiple	
  firmware	
  versions	
  and	
  a	
  firmware	
  index	
  file	
  to	
  
instruct	
  the	
  device	
  to	
  use	
  the	
  most	
  recent	
  firmware	
  version	
  available,	
  according	
  to	
  
the	
  index	
  file.	
  	
  
	
  
For	
  more	
  information	
  on	
  firmware	
  updates	
  via	
  FTP,	
  visit	
  
http://www.ncomputing.com/kb/Using-­‐FTP-­‐to-­‐update-­‐L300-­‐Firmware_308.html

FTP	
  Server	
  
Credentials	
  

These	
  fields	
  allow	
  you	
  to	
  enter	
  the	
  URL,	
  user	
  name	
  and	
  password	
  for	
  the	
  FTP	
  
server	
  you	
  wish	
  to	
  use	
  (if	
  required).	
  

	
  
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5.10	
  Search	
  Settings	
  and	
  Columns	
  
The	
  “Search	
  Settings	
  and	
  Columns”	
  features	
  in	
  the	
  upper-­‐right	
  side	
  of	
  the	
  “L	
  and	
  M-­‐series”	
  sections	
  
provide	
  additional	
  tools	
  for	
  locating,	
  sorting	
  and	
  displaying	
  device	
  information.	
  
	
  

	
  
	
  
The	
  L/M-­‐series	
  Device	
  Search	
  Settings	
  dialog	
  box	
  provides	
  administrators	
  with	
  the	
  ability	
  to	
  locate	
  
devices	
  anywhere	
  on	
  the	
  network	
  (provided	
  that	
  the	
  connections	
  in	
  question	
  are	
  allowed	
  by	
  the	
  
network’s	
  routing	
  rules),	
  as	
  well	
  as	
  the	
  ability	
  to	
  search	
  specific	
  IP	
  ranges,	
  while	
  ignoring	
  others.	
  The	
  
dialog	
  box	
  contains	
  the	
  following	
  options:	
  
Broadcast	
  Search	
  

Searches	
  for	
  devices	
  on	
  the	
  same	
  subnet	
  as	
  the	
  host	
  using	
  UDP	
  broadcast.	
  

Multicast	
  Search	
  	
  

Uses	
  the	
  network	
  Multicast	
  functionality	
  of	
  certain	
  high-­‐end	
  routers	
  and	
  switches	
  
to	
  more	
  efficiently	
  discover	
  devices.	
  (Must	
  be	
  supported	
  by	
  network	
  hardware.)	
  

Search	
  by	
  Range	
  
of	
  IP	
  Addresses	
  	
  

Searches	
  for	
  devices	
  within	
  a	
  specified	
  IP	
  range.	
  

IP	
  Address	
  Range	
  

Provides	
  the	
  necessary	
  fields	
  to	
  specify	
  what	
  range	
  of	
  IP	
  addresses	
  you	
  wish	
  to	
  
search	
  within	
  (only	
  applies	
  to	
  “Search	
  by	
  Range	
  of	
  IP	
  Addresses”	
  setting).	
  

	
  
The	
  Select	
  L/M-­‐series	
  Device	
  List	
  Columns	
  dialog	
  box	
  provides	
  an	
  extensive	
  list	
  of	
  device	
  details	
  that	
  can	
  
be	
  toggled	
  on	
  or	
  off	
  as	
  desired	
  to	
  create	
  a	
  custom	
  display	
  within	
  the	
  L/M-­‐series	
  device	
  list.	
  These	
  
choices	
  affect	
  which	
  columns	
  are	
  displayed	
  in	
  the	
  L/M-­‐series	
  Devices	
  field	
  to	
  the	
  right	
  of	
  the	
  vSpace	
  
management	
  console.	
  	
  
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5.11	
  Configuration	
  Profiles	
  
As	
  of	
  vSpace	
  version	
  L-­‐6.5.1.,	
  the	
  NComputing	
  vSpace	
  Console	
  includes	
  the	
  ability	
  to	
  save	
  L-­‐series	
  device	
  
settings	
  and	
  apply	
  those	
  settings	
  to	
  other	
  L-­‐series	
  devices	
  across	
  the	
  network.	
  While	
  administrators	
  
retain	
  the	
  option	
  to	
  fine-­‐tune	
  devices	
  on	
  an	
  individual	
  basis,	
  the	
  Profile	
  Management	
  feature	
  adds	
  the	
  
ability	
  to	
  design	
  and	
  then	
  deploy	
  pre-­‐selected	
  configuration	
  profiles	
  to	
  groups	
  of	
  devices	
  in	
  one	
  step.	
  	
  

5.12	
  Creating	
  Profiles	
  
Profiles	
  can	
  be	
  created	
  by	
  right-­‐clicking	
  on	
  a	
  device	
  in	
  the	
  L/M-­‐series	
  Devices	
  list	
  and	
  selecting	
  the	
  
“Store	
  Configuration	
  Profile”	
  option	
  from	
  the	
  pop-­‐up	
  menu	
  that	
  displays,	
  as	
  shown	
  below:	
  

	
  
After	
  choosing	
  to	
  store	
  the	
  selected	
  profile,	
  a	
  confirmation	
  will	
  appear.	
  Select	
  “Yes”	
  from	
  the	
  
confirmation	
  dialog	
  box	
  to	
  store	
  the	
  profile	
  in	
  the	
  “Profiles”	
  section	
  of	
  the	
  vSpace	
  Management	
  Console.	
  
The	
  Management	
  Console	
  can	
  store	
  multiple	
  profiles,	
  and	
  you	
  can	
  edit	
  or	
  remove	
  them	
  at	
  any	
  time.	
  	
  
	
  
	
  

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5.13	
  Editing	
  Profiles	
  
Once	
  a	
  profile	
  is	
  created,	
  administrators	
  can	
  edit	
  the	
  profile	
  in	
  the	
  same	
  way	
  they	
  would	
  apply	
  changes	
  
to	
  the	
  settings	
  of	
  an	
  individual	
  device.	
  To	
  do	
  this,	
  select	
  “Profiles”	
  from	
  the	
  left	
  navigation	
  tree	
  within	
  
the	
  Management	
  Console,	
  and	
  then	
  right-­‐click	
  on	
  a	
  profile,	
  as	
  shown	
  below:	
  

	
  
Once	
  you	
  have	
  selected	
  a	
  profile	
  to	
  edit,	
  you	
  will	
  be	
  presented	
  with	
  a	
  multi-­‐tabbed	
  configuration	
  menu	
  
that	
  closely	
  resembles	
  the	
  device	
  configuration	
  menu.	
  This	
  menu	
  allows	
  you	
  to	
  rename	
  the	
  selected	
  
profile,	
  as	
  well	
  as	
  alter	
  Connection,	
  Server	
  Group,	
  Login,	
  Password	
  and	
  Firmware	
  Update	
  settings,	
  as	
  
shown	
  below:	
  

	
  
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5.14	
  Applying	
  Profiles	
  
To	
  apply	
  a	
  saved	
  profile	
  to	
  other	
  devices,	
  select	
  one	
  or	
  more	
  L/M-­‐series	
  devices	
  within	
  the	
  L	
  or	
  M-­‐series	
  
Device	
  list	
  and	
  then	
  right-­‐click	
  on	
  any	
  of	
  the	
  selected	
  devices.	
  From	
  the	
  pop-­‐up	
  menu	
  that	
  displays,	
  
select	
  “Apply	
  Configuration	
  Profile,”	
  as	
  shown	
  below:	
  

	
  
After	
  confirming	
  the	
  action,	
  the	
  Management	
  Console	
  will	
  begin	
  updating	
  the	
  selected	
  devices.	
  This	
  
process	
  may	
  take	
  a	
  few	
  moments,	
  depending	
  on	
  the	
  number	
  of	
  devices	
  affected	
  by	
  the	
  update.	
  Once	
  
the	
  process	
  is	
  complete,	
  the	
  affected	
  device(s)	
  will	
  reboot	
  automatically.	
  
Keep	
  in	
  mind	
  that	
  L	
  and	
  M-­‐series	
  device	
  profiles	
  are	
  not	
  cross	
  compatible	
  due	
  in	
  part	
  to	
  the	
  fact	
  that	
  L-­‐
series	
  stores	
  information	
  for	
  three	
  separate	
  devices/users	
  per	
  kit	
  as	
  compared	
  to	
  the	
  L-­‐series’	
  single	
  
device/user.	
  For	
  this	
  reason	
  Profiles	
  must	
  be	
  created	
  for	
  and	
  applied	
  to	
  L	
  and	
  M-­‐series	
  devices	
  
separately.	
  
	
  
NOTE:	
  If	
  a	
  device	
  has	
  a	
  password	
  applied	
  to	
  it,	
  you	
  will	
  be	
  prompted	
  to	
  enter	
  the	
  password	
  
when	
  attempting	
  to	
  apply	
  a	
  profile	
  to	
  that	
  device.	
  	
  
	
  
	
  
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6.0	
  Remote	
  vSpace	
  Servers	
  
The	
  “Remote	
  vSpace	
  Servers”	
  section	
  of	
  the	
  console	
  allows	
  administrators	
  with	
  multiple	
  host	
  systems	
  
on	
  a	
  given	
  network	
  to	
  view	
  and	
  manage	
  multiple	
  hosts	
  from	
  one	
  location.	
  Additional	
  features	
  include	
  
the	
  ability	
  to	
  view	
  a	
  given	
  remote	
  server’s	
  active	
  sessions	
  and	
  USB	
  port	
  assignments.	
  	
  

	
  
When	
  one	
  or	
  more	
  vSpace	
  hosts	
  have	
  been	
  configured	
  for	
  Remote	
  Console	
  support,	
  they	
  appear	
  under	
  
the	
  “Remote	
  vSpace	
  Servers”	
  section	
  of	
  the	
  vSpace	
  console’s	
  left	
  navigation	
  tree.	
  Select	
  this	
  section	
  of	
  
the	
  navigation	
  tree	
  to	
  display	
  available	
  hosts	
  to	
  the	
  right	
  of	
  the	
  console;	
  click	
  the	
  “+”	
  sign	
  to	
  expand	
  the	
  
navigation	
  tree	
  and	
  display	
  the	
  individual	
  servers	
  as	
  sub	
  groups.	
  Click	
  on	
  the	
  “+”	
  sign	
  next	
  to	
  each	
  server	
  
to	
  display	
  all	
  available	
  remote	
  settings	
  and	
  configuration	
  menus.	
  	
  

	
  
6.1	
  Enabling	
  Remote	
  Console	
  Support	
  
To	
  allow	
  a	
  given	
  host	
  to	
  be	
  accessed	
  remotely	
  by	
  other	
  hosts,	
  enable	
  the	
  Remote	
  Console	
  Support	
  
feature	
  in	
  the	
  System	
  Settings	
  menu	
  under	
  the	
  “L-­‐series”	
  tab	
  (2.3	
  System	
  Settings).	
  To	
  do	
  this,	
  select	
  the	
  
“Enable	
  remote	
  console	
  on	
  this	
  server”	
  checkbox	
  and	
  enter	
  a	
  password,	
  as	
  shown	
  in	
  the	
  image	
  below:	
  

	
  

	
  

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6.2	
  Remote	
  Console	
  Features	
  
While	
  many	
  of	
  the	
  host	
  management	
  features	
  can	
  be	
  accessed	
  remotely,	
  there	
  are	
  some	
  differences	
  
between	
  what	
  can	
  be	
  accessed	
  remotely	
  (from	
  a	
  different	
  vSpace	
  host	
  on	
  the	
  same	
  or	
  different	
  subnet)	
  
and	
  what	
  can	
  be	
  accessed	
  locally	
  (from	
  the	
  Management	
  Console	
  running	
  on	
  the	
  host	
  to	
  which	
  devices	
  
are	
  connected).	
  Below	
  is	
  a	
  feature	
  matrix	
  demonstrating	
  some	
  of	
  these	
  differences.	
  	
  
	
  

	
  

System	
  Settings	
  
USB	
  Assignment	
  
Connected	
  Sessions	
  
Device	
  Settings	
  

Available	
  Locally	
  
View	
  
Edit	
  
View	
  
Edit	
  
View	
  
Edit	
  
View	
  
Edit	
  

ü 	
  
ü 	
  
ü 	
  
ü 	
  
ü 	
  
ü 	
  
ü 	
  
ü 	
  

Available	
  Remotely	
   Available	
  Remotely	
  
(same	
  subnet)	
  
(cross	
  subnet)	
  

ü 	
  
ü 	
  
ü 	
  
	
  

ü 	
  
	
  
	
  
	
  

	
  
	
  
	
  
	
  

	
  
	
  

ü 	
  
ü 	
  

	
  
While	
  keeping	
  the	
  limitations	
  listed	
  above	
  in	
  mind,	
  features	
  available	
  through	
  the	
  remote	
  console	
  
function	
  in	
  much	
  the	
  same	
  way	
  they	
  would	
  locally.	
  Below	
  is	
  a	
  brief	
  overview	
  of	
  each	
  subsection	
  
available	
  for	
  each	
  remote	
  server.	
  	
  
	
  
Server	
  and	
  
Licensing	
  
Information	
  

Click	
  on	
  the	
  server	
  name	
  within	
  the	
  left	
  navigation	
  tree	
  to	
  display	
  a	
  mix	
  of	
  vSpace	
  
and	
  Licensing	
  information	
  for	
  that	
  server	
  (as	
  described	
  in	
  sections	
  2.1	
  and	
  2.2	
  of	
  
this	
  guide).	
  

System	
  Settings	
  

Provides	
  a	
  selection	
  of	
  host	
  configuration	
  options	
  (as	
  described	
  in	
  section	
  2.3	
  of	
  
this	
  guide).	
  

Sessions	
  

Displays	
  a	
  list	
  of	
  currently	
  active	
  sessions	
  on	
  the	
  selected	
  host.	
  Unlike	
  the	
  local	
  
Sessions	
  list,	
  you	
  cannot	
  directly	
  interact	
  with	
  sessions	
  viewed	
  through	
  the	
  
“Remote	
  Servers”	
  section	
  of	
  the	
  vSpace	
  console.	
  

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7.0	
  Common	
  Tasks	
  
This	
  section	
  provides	
  some	
  examples	
  of	
  frequently-­‐encountered	
  administrative	
  tasks	
  that	
  utilize	
  many	
  
of	
  the	
  features	
  outlined	
  in	
  the	
  previous	
  sections.	
  	
  

7.1	
  Helpdesk	
  Tasks	
  -­‐	
  Remote	
  Viewing	
  and	
  Controlling	
  a	
  Device	
  Session	
  
	
  
For	
  this	
  example,	
  we’ll	
  simulate	
  remotely	
  viewing	
  and	
  then	
  controlling	
  an	
  active	
  vSpace	
  session.	
  These	
  
actions	
  will	
  demonstrate	
  the	
  following	
  vSpace	
  console	
  features:	
  
•
•
•

Locating	
  sessions	
  by	
  windows	
  login	
  credentials	
  
Viewing	
  a	
  session	
  remotely	
  
Controlling	
  a	
  session	
  remotely	
  	
  

	
  
The	
  Scenario:	
  	
  
	
  A	
  device	
  user	
  is	
  having	
  trouble	
  and	
  has	
  called	
  their	
  office	
  helpdesk	
  service	
  to	
  assist	
  them.	
  The	
  nature	
  of	
  
the	
  issue	
  suggests	
  that	
  the	
  easiest	
  solution	
  may	
  be	
  to	
  have	
  a	
  technician	
  take	
  over	
  their	
  session	
  
remotely	
  and	
  perform	
  a	
  few	
  troubleshooting	
  tasks.	
  In	
  this	
  scenario,	
  the	
  user	
  doesn’t	
  know	
  what	
  their	
  
device	
  name	
  is	
  but	
  provides	
  the	
  Windows	
  Login	
  Name	
  that	
  they	
  used	
  to	
  log	
  in	
  to	
  Windows.	
  They’ve	
  
connected	
  to	
  the	
  Sales1	
  server,	
  which	
  is	
  one	
  of	
  many	
  	
  virtual	
  machines	
  hosted	
  within	
  the	
  office.	
  
Step	
  1	
  –	
  Open	
  the	
  vSpace	
  Management	
  Console:	
  	
  
The	
  technician	
  logs	
  into	
  the	
  Sales1	
  server	
  (using	
  the	
  virtual	
  machine’s	
  console	
  application,	
  such	
  as	
  
VMWare’s	
  vSphere	
  Client).	
  Once	
  logged	
  into	
  the	
  server,	
  the	
  technician	
  launches	
  the	
  NComputing	
  vSpace	
  
Management	
  Console.	
  (If	
  this	
  host	
  were	
  on	
  a	
  “bare	
  metal”	
  system,	
  they	
  could	
  just	
  as	
  easily	
  have	
  opened	
  
an	
  RDP	
  session	
  or,	
  if	
  the	
  host	
  were	
  located	
  in	
  their	
  part	
  of	
  the	
  office,	
  they	
  could	
  simply	
  go	
  to	
  the	
  host	
  
itself	
  and	
  log	
  in	
  to	
  the	
  host	
  using	
  an	
  admin	
  account.)	
  
Step	
  2	
  –	
  Determine	
  which	
  session	
  is	
  being	
  used	
  by	
  the	
  device	
  in	
  question:	
  	
  
Under	
  the	
  “L-­‐series”	
  section	
  of	
  the	
  vSpace	
  console,	
  the	
  technician	
  would	
  then	
  locate	
  the	
  device	
  by	
  
searching	
  for	
  the	
  Windows	
  Login	
  Name	
  provided	
  under	
  the	
  “User	
  Name”	
  column	
  of	
  the	
  L-­‐series	
  device	
  
list	
  (outlined	
  in	
  5.1	
  L-­‐series	
  of	
  this	
  guide).	
  Click	
  at	
  the	
  top	
  of	
  any	
  column	
  to	
  allow	
  them	
  to	
  sort	
  by	
  this	
  
column	
  to	
  quickly	
  find	
  the	
  user	
  in	
  question.	
  In	
  this	
  scenario,	
  we’ll	
  assume	
  it	
  was	
  Session	
  2.	
  
Step	
  3	
  –	
  Use	
  the	
  Session	
  Controls	
  to	
  perform	
  the	
  desired	
  helpdesk	
  tasks:	
  
The	
  technician	
  would	
  then	
  open	
  the	
  “Sessions”	
  section	
  of	
  the	
  console	
  (4.1	
  Session	
  Overview	
  and	
  4.2	
  
Session	
  Information)	
  and	
  left-­‐click	
  on	
  Session	
  2	
  in	
  the	
  left	
  navigation	
  tree,	
  revealing	
  several	
  session	
  
control	
  options	
  (4.3	
  Session	
  Controls)	
  along	
  the	
  top	
  of	
  the	
  screen.	
  These	
  controls	
  allow	
  them	
  to	
  
remotely	
  view	
  and	
  then	
  control	
  the	
  desired	
  user	
  session.	
  

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376762_v2	
  

NComputing	
  L300	
  User	
  Manual	
  	
  

7.2	
  Maintenance	
  Tasks	
  -­‐	
  Performing	
  a	
  Firmware	
  Update	
  on	
  an	
  Active	
  Device	
  
In	
  this	
  example,	
  we	
  will	
  simulate	
  performing	
  a	
  firmware	
  update	
  on	
  a	
  device	
  that	
  is	
  currently	
  in	
  use.	
  To	
  
do	
  this	
  we	
  need	
  to	
  give	
  the	
  current	
  user	
  advanced	
  notice	
  of	
  the	
  impending	
  update	
  before	
  proceeding.	
  
This	
  demonstrates	
  the	
  use	
  of	
  the	
  following	
  vSpace	
  console	
  features:	
  
•
•
•

Locate	
  devices	
  by	
  active	
  session	
  ID	
  
Send	
  a	
  message	
  to	
  an	
  active	
  session	
  via	
  the	
  console	
  
Perform	
  a	
  remote	
  firmware	
  update	
  on	
  multiple	
  devices	
  simultaneously	
  

	
  
The	
  Scenario:	
  
As	
  the	
  work	
  day	
  winds	
  down	
  in	
  a	
  small	
  office	
  environment,	
  the	
  administrator	
  gets	
  ready	
  to	
  perform	
  
firmware	
  updates	
  on	
  L-­‐series	
  devices	
  throughout	
  the	
  building.	
  All	
  of	
  the	
  users	
  have	
  left	
  for	
  the	
  day,	
  with	
  
the	
  exception	
  of	
  one.	
  The	
  administrator	
  needs	
  to	
  make	
  sure	
  that	
  the	
  user	
  is	
  aware	
  of	
  the	
  impending	
  
device	
  update	
  and	
  restart	
  before	
  proceeding	
  and	
  decides	
  to	
  use	
  the	
  vSpace	
  Management	
  Console	
  to	
  
accomplish	
  this	
  task.	
  	
  
Step	
  1	
  –	
  Locate	
  the	
  active	
  session	
  and	
  its	
  associated	
  device.	
  	
  
The	
  administrator	
  locates	
  the	
  active	
  session	
  using	
  the	
  “Sessions”	
  section	
  of	
  the	
  Management	
  Console	
  
(4.1	
  Session	
  Overview	
  of	
  this	
  guide).	
  If	
  there	
  were	
  more	
  than	
  one	
  user	
  still	
  active,	
  they	
  would	
  all	
  be	
  
visible	
  in	
  this	
  list.	
  	
  
Step	
  2	
  –	
  Send	
  a	
  message	
  to	
  the	
  active	
  session	
  warning	
  of	
  the	
  impending	
  update.	
  
By	
  selecting	
  the	
  active	
  session(s)	
  found	
  in	
  the	
  “Sessions”	
  list	
  and	
  using	
  the	
  “Send	
  Message”	
  button	
  (4.3	
  
Session	
  Controls	
  of	
  this	
  guide),	
  the	
  administrator	
  is	
  able	
  to	
  send	
  a	
  text	
  alert	
  to	
  the	
  remaining	
  user	
  
warning	
  the	
  user	
  of	
  the	
  impending	
  firmware	
  update	
  and	
  forced	
  device	
  restart.	
  This	
  gives	
  the	
  user	
  
enough	
  time	
  to	
  save	
  their	
  work	
  and	
  log	
  out.	
  	
  
Step	
  3	
  –	
  Perform	
  a	
  remote	
  firmware	
  update	
  on	
  all	
  selected	
  devices.	
  
Once	
  the	
  remaining	
  user	
  has	
  closed	
  out	
  their	
  session,	
  the	
  administrator	
  is	
  free	
  to	
  select	
  all	
  of	
  the	
  devices	
  
in	
  need	
  of	
  a	
  firmware	
  update	
  in	
  the	
  L-­‐series	
  Devices	
  list	
  and	
  perform	
  a	
  firmware	
  update	
  via	
  the	
  right-­‐
click	
  menu	
  (5.1	
  L-­‐series	
  of	
  this	
  guide).	
  
	
  
	
  
	
  

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NComputing	
  L300	
  User	
  Manual	
  	
  

7.3	
  Deployment	
  Tasks	
  –	
  Installing	
  and	
  Configuring	
  a	
  new	
  Computer	
  Lab	
  
For	
  this	
  example,	
  we	
  will	
  go	
  through	
  the	
  steps	
  of	
  initially	
  deploying	
  a	
  series	
  of	
  devices,	
  verifying	
  their	
  
connectivity	
  and	
  performing	
  some	
  initial	
  configuration	
  tasks.	
  These	
  actions	
  demonstrate	
  the	
  use	
  of	
  the	
  
following	
  vSpace	
  console	
  features:	
  
•
•

Performing	
  a	
  firmware	
  update	
  on	
  multiple	
  devices	
  simultaneously	
  
Storing	
  and	
  applying	
  a	
  device	
  profile	
  to	
  multiple	
  devices	
  simultaneously	
  

	
  
The	
  Scenario:	
  
A	
  school	
  is	
  adding	
  a	
  lab	
  with	
  an	
  additional	
  20-­‐devices	
  to	
  their	
  existing	
  NComputing	
  deployment.	
  To	
  
expedite	
  the	
  deployment	
  process,	
  they	
  will	
  perform	
  as	
  many	
  tasks	
  as	
  they	
  can	
  from	
  the	
  host	
  rather	
  than	
  
configuring	
  individual	
  devices.	
  	
  
	
  
Step	
  1	
  –	
  Connect	
  and	
  Configure	
  the	
  First	
  Device	
  
After	
  creating	
  a	
  host	
  system	
  with	
  sufficient	
  hardware	
  resources	
  for	
  the	
  intended	
  user	
  load,	
  and	
  
completing	
  the	
  vSpace	
  installation	
  and	
  registration	
  process	
  outlined	
  in	
  1.1	
  Installing	
  vSpace	
  and	
  1.2	
  
Registering	
  vSpace	
  of	
  this	
  guide,	
  the	
  administrator	
  connects	
  the	
  first	
  device	
  to	
  the	
  host	
  created	
  for	
  this	
  
lab.	
  This	
  device	
  will	
  serve	
  as	
  the	
  template	
  for	
  the	
  rest	
  of	
  the	
  devices	
  in	
  the	
  lab.	
  	
  
	
  
Once	
  connected,	
  the	
  administrator	
  locates	
  the	
  device	
  from	
  the	
  host	
  under	
  the	
  L-­‐series	
  Device	
  list	
  (5.1	
  L-­‐
series	
  of	
  this	
  guide).	
  The	
  administrator	
  right-­‐clicks	
  on	
  the	
  device	
  and	
  then	
  selects	
  “Update	
  Device	
  
Firmware”	
  to	
  initiate	
  a	
  firmware	
  update	
  on	
  the	
  selected	
  device.	
  Once	
  that	
  process	
  is	
  complete	
  and	
  the	
  
device	
  reboots,	
  the	
  administrator	
  can	
  double-­‐click	
  on	
  the	
  device	
  and	
  configure	
  it	
  as	
  desired	
  (5.3	
  
Information	
  Tab	
  through	
  5.9	
  Update	
  Tab	
  of	
  this	
  guide).	
  	
  
	
  
Step	
  2	
  –	
  Store	
  the	
  First	
  Device’s	
  Configuration	
  Profile	
  
After	
  completing	
  the	
  configuration	
  process	
  on	
  the	
  selected	
  device,	
  the	
  administrator	
  can	
  then	
  right-­‐click	
  
on	
  the	
  device	
  in	
  the	
  L-­‐series	
  Devices	
  list	
  of	
  the	
  console	
  and	
  select	
  “Store	
  Configuration	
  Profile”	
  (5.12	
  
Creating	
  Profiles	
  of	
  this	
  guide)	
  to	
  save	
  this	
  configuration	
  for	
  use	
  on	
  the	
  rest	
  of	
  the	
  devices	
  in	
  the	
  lab.	
  	
  
	
  
Step	
  3	
  –	
  Connect	
  and	
  Configure	
  the	
  Remaining	
  Devices	
  
It	
  is	
  now	
  time	
  to	
  connect	
  the	
  remaining	
  devices.	
  Once	
  the	
  devices	
  are	
  connected,	
  the	
  administrator	
  can	
  
perform	
  a	
  firmware	
  update	
  on	
  all	
  of	
  them	
  simultaneously	
  by	
  selecting	
  the	
  group	
  and	
  initiating	
  a	
  
firmware	
  update	
  as	
  outlined	
  in	
  Step	
  3.	
  	
  
	
  
Once	
  the	
  devices	
  have	
  completed	
  their	
  firmware	
  update,	
  the	
  administrator	
  can	
  then	
  apply	
  the	
  first	
  
device’s	
  Configuration	
  Profile	
  to	
  the	
  remaining	
  group	
  in	
  one	
  step	
  by	
  again	
  right-­‐clicking	
  on	
  the	
  group	
  
and	
  selecting	
  “Apply	
  Configuration	
  Profile”	
  (as	
  described	
  in	
  5.14	
  Applying	
  Profiles	
  of	
  this	
  guide).	
  

	
  

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376762_v2	
  



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Title                           : User-manual_L-series_L300_(EN)_376762
Author                          : Phil Mason
Subject                         : 
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Create Date                     : 2015:03:09 06:31:48Z
Modify Date                     : 2015:03:09 06:31:48Z
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