Ncomputing L300 Users Manual User Manual_L Series_L300_(EN)_376762

2015-06-15

: Ncomputing Ncomputing-L300-Users-Manual-747677 ncomputing-l300-users-manual-747677 ncomputing pdf

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For additional sizing guidelines refer to the following Knowledge Base articles:
Scaling vSpace Deployments
Deployment Checklist.
For Microsoft OS licensing information see the paragraph on page 3 and
www.ncomputing.com/mslicensing
For each L-series device you will need:
Keyboard and mouse (USB)
Monitor
A category 5/6 network cable to connect to your existing Ethernet network
Optional: speakers, headphones, microphones and USB peripherals
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Note: When dealing with certain firewall applications, you may need to make sure that the
NComputing .exe files have proper access permission to the network. These .exe files include:
KMSERVC.EXE, BOOTSRV.EXE, KMMSG.EXE, KMUPDATE.EXE, KMREGWIZ.EXE
Within the Exceptions tab of the Windows Firewall the ports that should be opened are:
TCP-Protocol: 27605, 27615, 3581, 3597, 3645, 3646, 3725
UDP-Protocol: 1027, 1283, 3581, 3725
Please see our Knowledge Base at http://www.ncomputing.com/support for more details.
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!
!
You will see a screen showing the progress of the registration and when your
registration is complete, you will see the “Registration results” screen. Be sure to click
the check box for the “Register future L-series devices in the background” option if you
want vSpace Server to automatically register any unregistered L-series access devices
that connect to this system in the future. Use of this “background registration” feature
requires standard Internet connectivity.
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(=4(Y0!4!%1%F12!$7!(=1!T>%)*)0(24($20!+2$'&A!G$'!0()55!@$*Y(!=4<1!0'77)?)1*(!K4>%)*)0(24()<1!
2)+=(0M!($!)*0(455!<N&4?1!N12<12!9A!4*>!(=1!3NH!)*0(45512!@)55!+1*124(1!4*!122$2!%1004+1!04G)*+O!
K[$'!*11>!4>%)*)0(24()<1!2)+=(0!($!)*0(455!(=)0!0$7(@421C!H*0(4554()$*!_4)51>CM![$'!*11>!($!54'*?=!
(=1!KT>%)*)0(24()<1!#$%%4*>!62$%&(M!FG!+$)*+!($!T55!62$+24%0!x!T??100$2)10!x!#$%%4*>!
62$%&(!!4*>!(=1*!2)+=(X?5)?D!4*>!0151?(!KP'*!40!4>%)*)0(24($2CM!W*?1!(=1!KT>%)*)0(24()<1!
#$%%4*>!62$%&(M!?$*0$51!&$&0!'&A!54'*?=!(=1!)*0(45512!'0)*+!(=1!7$55$@)*+!?$%%4*>O!!!
! msiexec /i install-filename.msi
!
;7K!K*1&.//()!.*Q!:*,*1&.//()!B4&,3*1J!J=1!3NH!)*0(45512!7$2!<N&4?1!N12<12!9!=40!uTLL/NSPNy.u!
4<4)54F51!40!4!?$%%4*>!5)*1!$&()$*!($!1*4F51!0)51*(!)*0(4550!@=)51!0'&&2100)*+!(=1!&$&'&!@)*>$@!
40D)*+!)7!G$'!@4*(!($!4>>!*1@!'0120C!T*!$&()$*!)0!4>>1>!($!(=1!'*)*0(45512!($!&2$<)>1!$&()$*0!7$2!
=4*>5)*+!4*!1B)0()*+!<N&4?1!N12<12!=$0(!5)?1*01!>'2)*+!4!0)51*(!'*)*0(455C!J=1!4<4)54F51!$&()$*0!
@=1*!2'**)*+!72$%!(=1!#$%%4*>!,)*1!421O!
!
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!
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U'*>12!#$*(2$5!64*15!x!Q42>@421!x!6$@12!$&()$*0VC!3)?2$0$7(Y0!>174'5(!&$@12!01(()*+0!+)<1!4!
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$&124()*+!0G0(1%0C!!
!
],*Q351!=!0(12&34!?'(H(J!H7!G$'!)*0(455!(=1!R)*>$@0!N12<12!:..g!P:!KL10D($&!SB&12)1*?1M!
714('21A!0(42(!(=1!KJ=1%10M!0G0(1%!012<)?1!4*>!01(!)(!($!4'($0(42(A!(=1*!14?=!)*>)<)>'45!?4*!
K&120$*45)]1M!(=1)2!<)2('45!>10D($&!($!'01!4!R)*>$@0!8X!(=1%1>!)*(1274?1C!Q$@1<12A!21%$(1!
0100)$*0!>$!*$(!0'&&$2(!(=1!T12$!K@)*>$@!(24*0&421*?GM!714('21!7$2!$<1254&&)*+!@)*>$@0C!
!
Client'Access'License'(CAL)'Installation!
_$2!%'5()X'012!4&&5)?4()$*0A!)*!4>>)()$*!($!)*0(455)*+!4*>!4?()<4()*+!(=1!R)*>$@0!N12<12!$&124()*+!0G0(1%!
5)?1*01!$*!(=1!=$0(!0G0(1%A!G$'!*11>!($!4?I')21!(@$!(G&10!$7!?5)1*(!4??100!5)?1*010C!_)20(A!0(4*>42>!
"#$%&'()*+!,-..!/012!34*'45!!
64+1!<#!$7!=<!!!
-8989:;<:!
R)*>$@0!N12<12!#T,0!7$2!14?=!'012!$2!>1<)?1!421!*11>1>C!N1?$*>A!G$'!@)55!450$!*11>!($!)*0(455!P1%$(1!
L10D($&!N12<)?10!#T,0!UPLNX#T,0V!@=1*!2'**)*+!$*!R)*>$@0!N12<12!$2!R)*>$@0!3'5()6$)*(!N12<12!#T,0!
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_$2!R)*>$@0!N12<12!$&124()*+!0G0(1%0A!G$'!@)55!*11>!($!7)20(!4>>!(=1!P1%$(1!L10D($&!,)?1*0)*+!N12<12!
2$51!U&2$<)>1>!@)(=!(=1!$&124()*+!0G0(1%V!($!4(!5140(!$*1!=$0(!)*!G$'2!1*<)2$*%1*(C!
T7(12!G$'!)*0(455!(=1!5)?1*0)*+!012<12!$*!4!&42()?'542!=$0(A!G$'!@)55!'01!(=1!P1%$(1!L10D($&!,)?1*0)*+!
34*4+12!4&&5)?4()$*!($!4?()<4(1!(=1!012<12!4*>!4>>!PLN!#T,0C!W(=12!=$0(0!)*!G$'2!1*<)2$*%1*(!?4*!(=1*!
&$)*(!($!(=)0!5)?1*01!012<12C!_$2!R)*>$@0!3'5()6$)*(!N12<12A!(=1!5)?1*0)*+!012<12!?$%&$*1*(!)0!&21X
)*0(4551>!4*>!G$'!?4*!0)%&5G!'01!(=1!3'5()6$)*(!34*4+12!4&&5)?4()$*!($!1*(12!)*!G$'2!R3N!#T,0!U)*0(14>!
$7!'0)*+!(=1!P1%$(1!L10D($&!,)?1*0)*+!34*4+12!@=)?=!>$10!*$(!4??1&(!R3N!#T,0VC!_$2!7'2(=12!>1(4)50!
$*!01(()*+!'&!(=1!5)?1*01!012<12!4*>!)*0(455)*+!#T,0A!&51401!21712!($!G$'2!210&1?()<1!$&124()*+!0G0(1%!
>$?'%1*(4()$*C!
!
_$2!3$21!)*7$2%4()$*!$*!R)*>$@0!5)?1*0)*+!21I')21%1*(0A!&51401!<)0)(!
@@@C*?$%&'()*+C?$%E%05)?1*0)*+!
!!
"#$%&'()*+!,-..!/012!34*'45!!
64+1!<>!$7!=<!!!
-8989:;<:!
L300!Device&Setup&!
!
!
!
The L300 must be connected to the host PC via an Ethernet switch, router, or other network
connection. The L300 has USB ports dedicated for mice and keyboards, as indicated by the
mouse and keyboard symbols below the horizontally oriented USB ports. The vertically oriented
USB ports to the left of the audio connections are for other USB devices.
Network$connection$
J=1!,-..!>1<)?1!?4*!F1!?$*7)+'21>!($!'01!LQ#6X400)+*1>!*1(@$2D!01(()*+0A!$2!'01!0(4()?!H6!01(()*+0!
0&1?)7)1>!FG!(=1!'012C!J$!'01!LQ#6X400)+*1>!01(()*+0A!&$@12!$*!(=1!>1<)?1A!(=1*!+$!)*($!(=1!L1<)?1!
N1('&A!?5)?D!(=1!K"1(@$2DM!(4FA!4*>!0151?(!(=1!F'551(!54F151>!KLQ#6CM!
!
!
!
EB?%J!!J=1!/No!D1GF$42>!4*>!%$'01!&$2(0!W",[!0'&&$2(!(=101!(G&10!$7!>1<)?10C!"$!$(=12!(G&10!$7!/No!
>1<)?10!421!0'&&$2(1>!$*!(=101!&$2(0C!J=1!/No!D1GF$42>!4*>!/No!%$'01!%'0(!F1!>)21?(5G!?$**1?(1>!($!
(=101!&$2(0!4*>!?4**$(!+$!(=2$'+=!4!01&424(1!/No!='FC!612)&=12450!@)(=!)*(1+24(1>!/No!='F0!$2!
?$%F)*4()$*!D1GF$42>E%$'01!>1<)?10!421!*$(!0'&&$2(1>!FG!(=101!&$2(0C!W(=12!/No!&12)&=12450!?4*!F1!
?$**1?(1>!($!(=1!<12()?455G!$2)1*(1>!&$2(0!(=4(!421!($!(=1!517(!$7!(=1!4'>)$!&$2(0!k!*$(1!(=4(!(=101!+1*12)?!
&$2(0!421!*$(!4?()<1!'*()5!G$'!=4<1!?$**1?(1>!($!4!<N&4?1!0100)$*C!
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-8989:;<:!
!
!
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4&&2$&2)4(1!H6A!N'F*1(!340DA!a4(1@4GA!4*>!L"N!012<12!U&2)%42G!4*>!45(12*4(1V!)*7$2%4()$*C!#5)?D!KWeM!
($!04<1!?=4*+10!4*>!21('2*!($!(=1!%4)*!0?211*C!
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,-..!72$*(!&4*15!0=$'5>!F1!$*!4*>!G$'!0=$'5>!011!(=4(!(=1!S(=12*1(!4?()<)(G!5)+=(A!KT#JAM!450$!F5)*D0!
@=1*!(=121!)0!4?()<1!S(=12*1(!(2477)?!($E72$%!(=1!>1<)?1C!
Installation$with$monitor$mount$
J=1!,-..!>1<)?1!?$%10!@)(=!4!%$'*()*+!&54(1!4*>!(@$!%$'*()*+!0?21@0A!@=)?=!?4*!F1!01?'21>!($!4!
%$*)($2!<)4!8c%%!$2!`..%%!\SNTsX?$%&5)4*(!%$'*()*+!=$510C!J=1!,-..!>1<)?1!(=1*!4((4?=10!($!(=1!
%$'*()*+!&54(1A!210'5()*+!)*!4!]12$X7$$(&2)*(!@$2D0(4()$*C!H*!+1*1245A!@1!21?$%%1*>!'0)*+!(=1!($&!(@$!
%$'*()*+!=$510!$*!(=1!%$*)($2!($!+)<1!%4B)%'%!?4F51!4??100!0&4?1C!
!
!
!
!
!
!
!
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-8989:;<:!
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?$%&51(1!(=)0!&2$?100C!N11!(=1!KL1<)?1!N1('&!k!J=1!/&>4(1!J4FM!01?()$*!$7!(=)0!%4*'45!7$2!7)2%@421!
'&>4(1!)*0(2'?()$*0C!
!
!
!
! !
$
Important!$
!
Please$ensure$that$you$have$updated$to$the$latest$
vSpace$Server$software$and$device$firmware$and$
registered$your$system$before$contacting$technical$
support$with$a$problem.$Many$common$issues$can$be$
resolved$with$a$simple$update.$
!
!
"#$%&'()*+!,-..!/012!34*'45!!
64+1!<=!$7!=<!!!
-8989:;<:!
Using&Your&L300!Access%Device!
!
J=1!KN12<12!N151?()$*M!N?211*!
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?$**1?(!($!4!=$0(A!217210=!(=1!T<4)54F51!#$**1?()$*0!5)0(A!<)1@!L1<)?1!H*7$2%4()$*A!$2!1*(12!(=1!L1<)?1!
N1('&!%1*'C!
!
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>174'5(!)*!(=1!T<4)54F51!#$**1?()$*0!5)0(C![$'!?4*!450$!?$**1?(!>)21?(5G!($!4!0&1?)7)?!=$0(!FG!1*(12)*+!)(0!
=$0(*4%1!$2!H6!4>>2100!)*!(=1!7)15>!4(!(=1!F$(($%!$7!(=1!N12<12!N151?()$*!0?211*A!$2!1*(12!(=1!L1<)?1!
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-8989:;<:!
L1<)?1!H*7$2%4()$*!
The following information can be viewed from the Device Information screen:
o Device name
o Device ID
o Firmware version
o Serial number
o Interface
o IP address
o Subnet mask
o Gateway
o MAC address
o IP conflict
o Link detected
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The Connection Settings tab allows administrators to determine exactly how the client goes
about looking for and connecting to available hosts. The client can be preset to connect to
specific server groups or configured to search for avaliable hosts within its network.
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012<12!'*()5!0'??1007'5!$2!'*()5!(=1!,-..!)0!2101(C!H7!(=1!012<12!+2$'&!?$*(4)*0!%$21!(=4*!$*1!*4%1!U$2!H6!
4>>2100VA!(=1!,-..!(2)10!($!?$**1?(!($!(=1!7)20(!012<12!)*!(=1!5)0(A!4*>!)7!*$!0'??1007'5!?$**1?()$*!)0!%4>1A!
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4'($!74)5$<12!714('21C!oG!4'($?$**1?()*+!($!4!+2$'&!$7!012<120A!%$21!751B)F51!?$**1?()$*!$&()$*0!421!
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Glossary!
Client Device: a network computing device using NComputing patented technology. It
doesn't use CPU, VGA, and PC chipsets; it only uses a programmable SoC to connect
to a Host PC. An access device using NComputing User eXtension Protocol (UXP) can
be connected to Host PCs by using the LAN cable. Also, it can be connected to remote
PCs through the Internet using TCP/IP.
Administrator: a person who is responsible for managing a multi-user computing
environment, such as a local area network (LAN). The responsibilities of the system
administrator typically include: installing and configuring system hardware and software;
establishing and managing user accounts; upgrading software; and backup and recovery
tasks.
Alias: a fictitious name used by an individual as an alternative to her or his true name.
Client/Server: describes the relationship between two computer programs in which one
program, the client, makes a service request from another program, the server, which
fulfills the request.
Console: the text entry and display device for system administration messages,
particularly those from the BIOS or boot loader, the kernel, the init system and the
system logger.
DHCP: (Dynamic Host Configuration Protocol) is a communications protocol that lets
network administrators centrally manage and automate the assignment of Internet
Protocol (IP) addresses in an organization's network. Without DHCP, the IP address
must be entered manually at each computer in an organization and a new IP address
must be entered each time a computer moves to a new location on the network.
Download: the transmission of a file from one computer system to another.
Ethernet: the most widely-installed local area network (LAN) technology - specified in a
standard, IEEE 802.3.
Firewall: a set of related programs (located at a network gateway server) that protect
the resources of a private network from users on other networks and control what
outside resources its own users have access to. (The term also implies the security
policy that is used with the programs.)
Gateway: a network point that acts as an entrance to another network. On the Internet,
a node or stopping point can be either a gateway node or a host (end-point) node.
Host Computer: a computer in which the vSpace Server program has been installed
Internet: a worldwide system of computer networks in which users at any one computer
can, if they have permission, get information from any other computer (and sometimes
talk directly to users at other computers).
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IP Address: the Internet Protocol (IP) is basically the set of rules for one network
communicating with any other (or occasionally, for broadcast messages, all other
networks). Each network must know its own address on the Internet and that of any
other networks with which it communicates. To be part of the Internet, an organization
needs an Internet network number, which it can request from the Network Information
Center (NIC). This unique network number is included in any packet sent out of the
network onto the Internet.
LAN: local area network (LAN) is a group of computers and associated devices that
share a common communications line or wireless link and typically share the resources
of a single processor or server within a small geographic area (for example, within an
office building). Usually, the server has applications and data storage that are shared in
common by multiple computer users. A local area network may serve as few as two or
three users (for example, in a home network) or as many as thousands of users (for
example, in an FDDI network).
Log on: in general computer usage, logon is the procedure used to get access to an
operating system or application. Almost always, a logon requires that the user have (1) a
user ID and (2) a password. Often, the user ID must conform to a limited length such as
eight characters and the password must contain at least one digit and not match a
natural language word
MAC Address: in a LAN or other network, the MAC (Media Access Control) address is
your computer's unique hardware number. (On an Ethernet LAN, it's the same as your
Ethernet address.) When you're connected to the Internet from your computer, a
correspondence table relates your IP address to your computer's physical (MAC)
address on the LAN.
vSpace Server: NComputing Desktop Virtualization software
PC: Personal Computer
Router: in packet-switched networks such as the Internet, a router is a device or, in
some cases, software in a computer, that determines the next network point to which a
packet should be forwarded toward its destination. The router is connected to at least
two networks and decides which way to send each information packet based on its
current understanding of the state of the networks it is connected to.
User: one who uses a computer system. Users may need to identify themselves for the
purposes of accounting, security, logging and resource management. In order to identify
oneself, a user has an account and a username.
USB: (Universal Serial Bus) is a standard designed to allow peripherals to be connected
to a computer using a standardized interface socket and to improve plug-and-play
capabilities by allowing devices to be connected and disconnected without rebooting the
computer.
UTMA: Ultra Thin Multi Access
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FAQ!
!
Q: Must the versions of the vSpace Server software in a network be the same?
A: Different vSpace Server versions within the same environment can cause data
communication problems. Please keep all vSpace Server software updated with the latest
version.
Q: When I start my access device, why is the server connection list blank? I have the vSpace
Server software on a host PC in my network. I can connect to the host PC if I provision its IP
address in the access device.
A: This condition occurs when the host and access devices are on independent subnets. The
access device can run in this mode, but servers outside the device’s subnet will not
automatically populate in the server list.
Q: When I go to the device list in the administration console, why do some of my access
devices never show up in the list?
A: This condition occurs when the host and access devices are on independent subnets. The
access device can run in this mode, but its record will never appear in the administration
console’s device list.
Q: When I try to do a manual firmware update on the access device, why does it not connect to
the host PC and download the firmware?
A: This condition occurs when the host and access devices are on independent subnets. An
access device can run in this mode, but it can only download firmware updates when it is on the
same subnet as the host PC.
Q: When I start my access device, why does it not automatically update its firmware from the
host PC like my other access devices do?
A: This condition occurs when the host and access devices are on independent subnets. The
access device can run in this mode, but it can only download firmware updates when it is on the
same subnet as the host PC.
Q: I can't download any vSpace Server software updates.
A: Make sure that the software is registered and the correct TCP/IP ports are open (see
“Product Registration” section).
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Q: Why does a warning message appear when I install the vSpace Server software?
A: Windows provides a firewall that displays a security warning message when a new network
port is used (see below). If you click the “Keep Blocking” button, you will not be able to find
NComputing servers. If you select the “Unlock” button, the port will be open unless you block it
manually. If you select the “Ask Me Later” button, the port will be open temporarily and the
security message will continue to appear whenever the port is accessed.
Q: Can the product support 100Mbps or 1Gbps?
A: The L300 will accept a 1Gbps connection, but the device itself does not benefit from
bandwidth which exceeds its average usage (typically under 10 Mbps)
Q: What is transcoding?
A: Transcoding is the process of converting media formats from one type to another. This is a
common technique used when wanting to optimize video for a given player or device. For
instance, you may transcode some video to play on a mobile phone. vSpace Server has an
efficient transcoding engine that converts video into a stream that can be locally decoded and
displayed on the L300 device in real time, completely transparent to the end user.
Q: If a customer wants to publish video content optimized for the L300, what format is best?
A: Original content up to standard DVD resolution (D1 - 720x480) will have the best playback
experience. Content may be encoded in many codecs, but if being distributed over the web,
high compression H.264 or MPEG4 delivers small file sizes, but if size is not an issue, lower
compression formats such as MPEG2 require less processing on the server. Please create a
test clip in one of the supported formats mentioned in the Multimedia section and test it on your
intended video player.
Q: The accelerated multimedia feature of the L300 sounds like simple multimedia redirection.
How is this different?
A: Multimedia redirection found in terminal server products from Microsoft or Citrix simply send
the entire media file over the network to be played by the client. This means that the client must
have a full media player software stack and the necessary codecs to decode those files. This
means that to achieve the same quality of video as the L300, a thin client must be 2-3X more
expensive and require painful management of the local software stack to constantly ensure that
codecs are loaded. Typically, this means the device needs to be similar to a full PC.
Q: Am I required to connect both the USB and Ethernet cables from each of the smaller access
devices to the larger device?
A: If you require USB 2.0 functionality you will need to connect a USB A/B cable between the
small devices and the large device as shown in the L300 Device Setup section of this guide.
The small devices can support USB 1.1 connections (a standard that most USB keyboards and
mice are compatible with) without this additional connection.
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NComputing+vSpace!Server!G!
Management#Console#Guide!
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