Nedap N V ADRRFMD ASSY AD46R RF+MD User Manual Manual iSense Lumen series

N. V. Nederlandsche Apparatenfabriek NEDAP ASSY AD46R RF+MD Manual iSense Lumen series

Manual

iSense Lumen 45iSense Lumen 45 HybridFirmware version 17.06 and newerManual iSense Lumenseries
Page of 2 59 Manual iSense Lumen seriesContents1 Introduction _________________________________________________________________________________ 4RFID Regions ______________________________________________________________________________ 5CE WEEE __________________________________________________________________________________ 52 Product overview ____________________________________________________________________________ 6Box contents ______________________________________________________________________________ 6Components ______________________________________________________________________________ 6Dimensions _______________________________________________________________________________ 8Connections _____________________________________________________________________________ 10Add-ons _________________________________________________________________________________ 113 Preparing the installation ____________________________________________________________________ 15Defining the system _______________________________________________________________________ 15Field distribution _________________________________________________________________________ 17Detection distance, aisle width and label-free zone ____________________________________________ 18RF installation requirements ________________________________________________________________ 20RFID installation requirements ______________________________________________________________ 23Cabling __________________________________________________________________________________ 26Device Management ______________________________________________________________________ 294 Executing the installation ____________________________________________________________________ 30Conduit or slit ____________________________________________________________________________ 30Physical installation _______________________________________________________________________ 31Orientation of products ____________________________________________________________________ 33Installing cabling and filters ________________________________________________________________ 36Status LEDs ______________________________________________________________________________ 385 Configuring the installation ___________________________________________________________________ 42Driver installation _________________________________________________________________________ 42Supported browsers _______________________________________________________________________ 42Connecting a laptop to the Renos unit _______________________________________________________ 42Entering the configuration wizard ___________________________________________________________ 43Authentication ___________________________________________________________________________ 43Getting help in the wizard __________________________________________________________________ 44Firmware version and System ID ____________________________________________________________ 44Factory reset _____________________________________________________________________________ 44Firmware change _________________________________________________________________________ 456 Integrating the installation with other systems __________________________________________________ 47Software integration with API's _____________________________________________________________ 47Physical integration using an IO Box _________________________________________________________ 47URL trigger _______________________________________________________________________________ 487 System behavior ____________________________________________________________________________ 49
Page of 3 59 Manual iSense Lumen seriesLight and sound signaling __________________________________________________________________ 498 Servicing the installation _____________________________________________________________________ 51Nedap Device Management ________________________________________________________________ 51SNMP ___________________________________________________________________________________ 519 Troubleshooting ____________________________________________________________________________ 52Physical installation _______________________________________________________________________ 52Configuration ____________________________________________________________________________ 53RF technology issues ______________________________________________________________________ 5310 Regulatory information ______________________________________________________________________ 56FCC and IC Compliance statement ___________________________________________________________ 56FCC and IC Radiation Exposure Statement ____________________________________________________ 56FCC Information to the user ________________________________________________________________ 57Information for Taiwan ____________________________________________________________________ 5711 About Nedap _______________________________________________________________________________ 58Contact __________________________________________________________________________________ 58
Page of 4 59 Manual iSense Lumen series1 IntroductionThe Nedap iSense Lumen products are gates that can be equipped with Ultra High Frequency (UHF) RFIDand/or 8.2 MHz RF detection technology. In addition to those technologies, all gates are equipped withaudiovisual signalling and a customer counter. The gates are specifically designed for in-store retailapplications, such as Electronic Article Surveillance (EAS), stock room to sales floor transition and goodsreceiving.Knowledge Base articlesThis manual provides an overview of the products, the installation and configuration. To obtain moredetails on various topics or background information, several Knowledge Base articles are available,and are referred to in this manual. You can find the Knowledge Base articles on the Nedap Retailportal.This manual covers the following products:Article number Article name Technologies Model name FCC ID IC9565736 ASSY AD46R RF IR GREY 8.2 MHz RF ASSY AD46R RF9565744 ASSY AD46R RF+RFID IR R1GREY8.2 MHz RF, UHFRFIDASSY AD46RRF+RFID9565752 (not availableyet)ASSY AD46R RF+RFID IR R2GREY8.2 MHz RF, UHFRFIDASSY AD46RRF+RFID9565779 (not availableyet)ASSY AD46R RF+RFID IR R3GREY8.2 MHz RF, UHFRFIDASSY AD46RRF+RFIDLumen and non-Lumen gatesIt is currently not possible to combine Lumen gates with non-Lumen gates in 1 system!
Page of 5 59 Manual iSense Lumen seriesInstalling the upgrade kitFor the physical installation of the upgrade kit for the following products, an additional manual isavailable that contains instructions on how to install the upgrade kit:Not available yet!This manual is for Nedap Retail certified service engineers only.This product contains no user serviceable parts. Nedap Retail equipment should be serviced only byauthorized Nedap Retail service engineers. They will ensure that service procedures andreplacement parts used will not affect performance.RFID RegionsRegion 1: Europe (ETSI EN 302 208), Armenia, Azerbaijan, Belarus, Hong Kong, India, Iran, Jordan, Nigeria,Oman, Russia, Saudi Arabia, South Africa, Tunisia and United Arab EmiratesRegion 2: United States (FCC Part 15.247), Argentina, Brazil, Canada, Colombia, Costa Rica, DominicanRepublic, Mexico, Panama, Peru, Uruguay and VenezuelaRegion 3: Australia, Bangladesh, Brunei Darussalam, People's Republic of China, Hong Kong, Indonesia, Japan,Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand and VietnamCE WEEEThis European Standard specifies a marking:of electrical and electronic equipment in accordance with Article 11(2) of Directive2002/96/EC (WEEE); This is in addition to the marking requirement in Article 10(3) of thisDirective which requires producers to mark electrical and electronic equipment put on themarket after 13 August 2005 with a ‘crossed-out wheeled bin’ symbol.that applies to electrical and electronic equipment falling under Annex IA of Directive2002/96/EC, provided the equipment concerned is not part of another type of equipmentthat does not fall within the scope of this Directive. Annex IB of Directive 2002/96/ECcontains an indicative list of the products, which fall under the categories set out in Annex IAof this Directive;that serves to clearly identify the producer of the equipment and that the equipment hasbeen put on the market after 13 August 2005.
Page of 6 59 Manual iSense Lumen series2 Product overviewThere are multiple variations within the iSense Lumen series that support different technologies, and upgradekits that can upgrade an 8.2 MHz RF installation to UHF RFID later on.In this document the following abbreviations will be used from here onward:'RF technology' is an abbreviation for 8.2 MHz RF technology.'RFID technology' is an abbreviation for UHF RFID technology.Box contentsArticlenumber Article name Box contents9565736 ASSY AD46R RF IR GREY Lumen iL45 gate with Renos RFInstallation set9565744 ASSY AD46R RF+RFID IR R1GREY!D Hybrid Lumen iL45 gate with Renos, RF, RFID reader and RFIDantennas3.5 m (11.5 ft.) RFID coaxial cableInstallation setIt is not possible to combine different articles in one system.ComponentsThe iSense Lumen products are based on the Renos platform. The Renos platform is developed by NedapRetail specifically for retail applications. The iSense Lumen series has several serviceable parts. These areexplained in the table and highlighted in the schematic drawings.
Page of 7 59 Manual iSense Lumen seriesNumber Component Description1Light and sound +customer counterThe light and sound unit to signal and differentiate between different types of alarms.This unit also includes the customer counter.2 RF antenna The antenna is integrated in the aluminum frame.3RFID antennaNEXT The RFID antenna, pointing to the NEXT gate.4RFID antennasPREVIOUS The RFID antenna, pointing to the PREVIOUS gate.5 RFID reader The RFID reader takes care of reading RFID labels. It is connected to the Renos unit, and tothe RFID antennas (not included in all variations).6 Renos unit The Renos unit is the main processing unit of an iSense Lumen product. It takes care ofpowering the system, data communication between units and with the outside world.7 50 ohm PCB The 50 ohm PCB takes care of the connection between the Renos unit and the RF antenna.
Page of 8 59 Manual iSense Lumen seriesDimensionsThe dimensions of the gates can be found in the drawings below.The pattern of holes in the mounting plate can be used to draw the right locations for drilling holes in thefloor.
Page of 9 59 Manual iSense Lumen seriesiSense Lumen 45
Page of 10 59 Manual iSense Lumen seriesConnectionsHere a Renos unit is displayed, with a description of all its connectors and what they are used for.Number Connector Usage1 50 ohm Connect the Renos unit to the 50 ohm PCB. The 50 ohm PCB connects both the light and theRF antenna.2 Lights/IR Connects to the audiovisual signalling and the customer counter.3 Add-on Provide power and synchronization to add-ons, like the RFID reader.4 Network IN Connected to the Network OUT of a previous Renos unit or a Power Inserter.5 USB Connect accessories to Renos, like the RFID Reader.6 Network OUT Connected to the Network IN of a next unit or a Power Inserter. Can also be left unconnectedor connected to the customer network.7Mini USBservice port Connect your laptop to configure the Renos system.8RS485connector Connect to the optional Nedap RF Smart Deactivator.9BuzzerconnectorConnection to buzzer is not possible for products in the iSense Lumen series. Alarmsignalling is created in
Page of 11 59 Manual iSense Lumen seriesThe LED indicators on the Renos unit will be discussed later in this manual.Add-onsThere are several add-ons available for products of the iSense Lumen series. The add-ons have their ownmanual, however, we will briefly discuss the function of those add-ons here.Metal DetectionThe iSense Metal Detection unit can be used to detect foil-lined bags, which are sometimes used by thieves toprevent the RF and RFID tags from being read by the detection system or reader. With metal detection, we candetect metal objects and provide a discrete alarm to the store employees.You need a minimum of 2 gates and 1 Metal Detection unit in each gate within a group for MetalDetection to work.The distance between large (Metal) doors and the gates with Metal Detection must be at least 1.5meters. Doors swinging open to the outside must be at a distance of at least 1 meter.
Page of 12 59 Manual iSense Lumen seriesRF Smart DeactivatorThe RF Smart Deactivator can be used to deactivate RF labels at the checkout. When connected to an iSensesystem, it can be powered by a Renos system. The Renos system is also able to gather information from thedeactivator, like whether the deactivator is operational or not.The RF Smart Deactivator cannot be used in systems where RF is not enabled.
Page of 13 59 Manual iSense Lumen seriesKey switchIt is possible to install a key switch to the iSense gate, this can be useful if you want to temporarily disable thesystem (both RF and RFID depending on the available hardware).The key switch needs to be connected directly to the Renos unit inside the iSense gate. You need one key switch per gateOnly available for Europe
Page of 14 59 Manual iSense Lumen seriesiSense DashboardThe Renos platform has a built-in RF security dashboard, the iSense Dashboard. It can be enabled by enteringa purchased license key during the configuration wizard. The customer can then visit the dashboard via theweb browser. To make this work, the Renos system should be either connected to the customer network, or astand-alone set-up with a router should be made.The iSense Dashboard makes it possible to monitor the iSense system from inside the store. It createsoverview and provides real time information for more effective reactions. The iSense Dashboard contains:Real time overview of which gate or attention button is alarming: the ‘recent alarms’ provide controls toreact quickly and accurately to alarms.The system health widget shows the system’s performance, to quickly identify whether the system isfunctioning correctly.The alarm data widget shows the amount of alarms per day, and compares this to the same time lastday, as a percentage.The visitors widget shows the amount of customers today, and shows the difference compared to lasthour as a percentage.All information is saved for the last seven days, to evaluate your store’s statistics for a more efficientoperation.
Page of 15 59 Manual iSense Lumen series1. 2. 3 Preparing the installationWhen preparing an installation with products from the iSense Lumen series, there are a few things that shouldbe taken into account:How much gates you would need to cover an entrance or doorWhere the gates will be placed in relation to the environment, to minimize interference (RF) andreflections (RFID)The number of Power Inserters that is needed to power the systemWhich cabling needs to be installedReady for upgrade to RFID. When this required, make sure to take the number of power inserters inconsideration and you might want to place the coax cables in the floor already for future RFID.The firewall settings that need to be in place to enable Device ManagementAs those requirements differ based on which technology is used (RF, RFID or both), both technologies aredescribed in a different section.Free-standing gatesIf the gate is going to be free-standing in a super- or hypermarket environment, please take properprecautions in terms of crash-protection. When customer guidance rails are available, you can usethose rails to protect the antenna against crashes by placing the antenna behind or after thecustomer guidance rails.When not available, use Nedap crash protection against shopping carts.Defining the systemWhen a store requires gates to be placed at several locations, there needs to be a decision on how to combinethese gates into one or multiple systems. The following rules need to be taken into account:A different role is a different system. It is not possible to combine gates for Electronic ArticleSurveillance (EAS) with gates for stock room to sales floor in one system. Both roles need differentsystems with their own Power Inserter and customer network connection.Within the EAS role, create as large systems as possible. To minimize interference between gates, theRenos platform has a built-in synchronization mechanism for both RF and RFID technology. For thissynchronization mechanism to work, the gates need to be connected in one system.
Page of 16 59 Manual iSense Lumen series3. However, the maximum cable length requirements needs to be satisfied. If it is not possible to put allthe gates within a role in one system due to the maximum cable length requirements, you can split thegates into two or more systems. In this case assign each system a different duringmulti-system channelthe RF configuration.Stock room to sales floor and goods receivingFor the stock room to sales floor and goods receiving roles: when there is a different door orentrance, build a separate system.Maximum system sizeThe table below shows the maximum system size for the diffent gates and tops in our product linefor different store positions.Role / store position Product Max. system sizeEAS RF Gates 100Hybrid RF/RFID 30RFID gates 30RFID tops 30Stockroom / SalesfloorRFID gates 2RFID tops 1Goods receivingRFID gates 2RFID tops 1It is not possible to combine gates with RFID and without RFID in one system. Either all gates shouldhave RFID, or no gates should have RFID.
Page of 17 59 Manual iSense Lumen seriesField distributionAs RF and RFID are different technologies, their field distribution is different.Field distribution for RFThere are two modes of operation for RF technology. The mode can be configured during the configurationwizard.Full field. There is a field around the gate. This mode is mainly used when the gates are placed near thecheckouts, as you can have one gate covering a relatively large area.Infrared beam sensorsPlease note that when you want to use infrared beam sensors for customer counting, you can onlycount customers in between the gates. So, if you set RF to full field, you are not able to countcustomers outside of the gates. There is a field in between gates. This mode is mainly used at the exit/entrance area of a store,Focused field.as it is better to have antennas on the side, than in the middle of the passageway.
Page of 18 59 Manual iSense Lumen seriesField distribution for RFIDIn contrary to RF, with RFID the field is side-dependent. This means that there are two antennas inside eachgate, pointing to opposite directions. If there is more than one gate in a group, there is a detection field inbetween gates. This is the default mode of operation.If you combine both RF and RFID in one system, we recommend to set RF to focused field. In thisway, the behaviour for both technologies is approximately the same.If there is one gate in a group, it is not possible to make an aisle. To still have detection, you need to choose adetection side of the gate. This can be either facing the previous gate or the next gate. This mode is mainlyused for small passageways, like with toilets.Detection distance, aisle width and label-free zoneThe next step after understanding the field distribution, is understanding how many gates you need. Thisdepends on the detection distance (or aisle width) of the system. There is no fixed answer to this question, itdepends on many factors, like customer expectation, quality of the tags, the environment, etc.The recommendations below are based on the Nedap NT4040 (reference label) for RF, and the Nedap RFIDhard tag (for RFID).
Page of 19 59 Manual iSense Lumen seriesPlease note that only the recommended 'detection distance' or 'aisle width' is specified. Dependingon the tag used and the environment the gates are placed in, sometimes larger values can beachieved. It is advised to test this, before using it in a store.RF set to focused field or with RFIDWe speak about 'aisle width' in this case.When RF is set to focused field, the following recommendations are in place:For the iSense Lumen 45 gate: an aisle width of 200 cm (6.6 ft.) is recommended.We recommend to have a label-free zone (both RF and RFID) of more than 100 cm (3.3 ft.) from the center ofthe antenna.RF set to full field (without RFID)We speak about 'detection distance' in this case.When RF is set to full field, the following recommendations are in place:For the iSense Lumen 45 gate: a detection distance of 100 cm (3.3 ft) is recommended.We recommend to have a RF label-free zone of more than 150 cm (4.9 ft.) from the center of the antennabehind the antenna, and 100 cm (3.3 ft.) into the store.
Page of 20 59 Manual iSense Lumen seriesRF installation requirementsThe operation of RF technology is affected by both coupling issues (the antenna couples with other objects)and by active interferers (other devices that transmit a signal around 8.2 MHz). Objects that cause couplingeffects could be windows, doors, metal framing around the checkout, etc. Interferers can be created byanother RF system, but also motors driving doors or roller shutters.Take the following placement requirements into account when projecting the location of gates:There should be a minimum distance of 20 cm (8 in.) between the center of the gate and the wall.There should be a minimum distance of 200 cm (6.6 ft.) between 8.2 MHz tags and/or labels and thenearest antenna. If this is not possible, the labels and tags can be stored in a metal box in the checkout.In addition, when or are present:normal sliding doorsThere should be a minimum distance of 40 cm (16 in.) between the center of the gate and the door.
Page of 21 59 Manual iSense Lumen seriesIn addition, when a is present: roller shutterThere should be a minimum distance of 70 cm (28 in.) between the center of the gate and the rollershutter.If a power socket is less than 50 cm (19.7 in.) from the gate, the center of the gate should be aligned with thepower socket.
Page of 22 59 Manual iSense Lumen seriesBefore the installation, it is advised to gain information on the flooring that is below the antenna. If adry-walk floor mat is used, it might have metal components that influence RF detection performance.In that case a cut needs to be made in the floor mat to break conduction between the metalcomponents in the mat and the antenna.When the antennas are placed right next to a checkout that contains significant metallic parts, we advise toalways use a shield.To prevent interference and coupling issues, please make sure there is no conducting connectionbetween the gate and the checkout.
Page of 23 59 Manual iSense Lumen seriesRFID installation requirementsWhen RFID technology is used, there are different installation requirements to consider than with RFtechnology. Since the RFID field is much less strict defined than with RF technology, there is a larger areawhere tags could be detected. In contrary to RF, RFID is much less sensitive to coupling or interference issues.Automatic tag mutingThe RFID reader has a maximum read throughput of around 200 tag reads per second. This throughput is usedto monitor the status of the tags continuously. When many tags are placed close to or in the label-free zone, itmight be that the reader is 'too busy' with those tags, compared to other tags. This will impact the systemperformance. If this happens, the reader will mute some tags, to have time remaining for other tags. Thisfeature is called . It might therefore be that some tags in the neighborhood of the systemautomatic tag mutingare muted, and will not cause an alarm when moved through the gates.Metallic surfacesAs the RFID field is reflected by metallic surfaces, this might confuse the Dynamic Beam Steering algorithmsand influence (change or enlarge) the detection field. That is why it is advised to avoid metallic surfaces in theneighborhood of RFID-enabled gates.
Page of 24 59 Manual iSense Lumen seriesPower InserterWhen the installation location of the products is clear, the location of Power Inserters needs to be defined.There is a maximum number of Renos units that can be connected to one Power Inserter, depending on whichtechnologies are used and the number of add-ons that are in use. The table below shows the amount of PowerInserters needed for each hardware configuration. Cable conditions: a CAT 5E with a maximum cable length of 75 meter or a CAT 6 with a maximum cable lengthof 100 meter.Technologies in use #units / PI 230V #units / PI 115VRF 5 5RF + RFID 3 3RF + MD 5 4RF + 2 SD's 4 4RF + MD + 2 SD's 4 3RF + RFID + MD 3 3RF + RFID + MD + 2 SD's 3*3** If the RFID units are operated monostatically, only 2 gates can be connected to a single power inserter.Index:RF = Radio Frequency 8.2 MHzRFID = RAIN Radio Frequency Identification (~900 MHz)MD = Metal Detection2 SD's = 2 connected smart deactivatorsNedap Power InsertersPlease note that you can only use a Nedap Power Inserter (Power-over-Ethernet) to power Renossystems. It is not possible to use generic Power-over-Ethernet switches or stand-alone inserters.
Page of 25 59 Manual iSense Lumen seriesUpgrading to RFIDIf there is any chance that the retailer wants to upgrade an 8.2 MHz RF system to RFID later on,please take the power requirements for RFID already into account. So instead of having 6 (230 V) or5 (110 V) units on one Power Inserter - use just 4 (230 V) or 3 (110 V) units on one Power Inserter.Of course, it is also possible to put less gates units on a Power Inserter.Make sure the Power Inserter is placed at least 1 m or 3.3 ft. from the gates. When placed closer tothe gate, it might cause interference on the RF technology.It is recommended that the Power Inserter is connected to an always-on power socket. This allowscontinuous monitoring of the system, and remote firmware update during the night.
Page of 26 59 Manual iSense Lumen seriesCablingWhen the number of gates and the number of Power Inserters is clear, the next step is to determine thecabling to be used for the system. Depending on the technologies that are used, different cables are required.The iSense Lumen series uses a daisy chain topology, which means that all devices are connected as a chain: a cable from a Power Inserter OUT to a Renos unit IN, from that Renos unit OUT to the next Renos unit IN, etc.Technologies in use Cables that need to be installedOnly RF Ethernet cable between each unit and the Power InserterOnly RFID Ethernet cable between each unit and the Power InserterRFID Coaxial cable (included with the product) between each unit in the same groupBoth RF and RFID Ethernet cable between each unit and the Power InserterRFID Coaxial cable (included with the product) between each unit in the same groupIf the system should be connected to the customer network or Device Management, there also needs to be anEthernet cable from the system to the customer network or a 3G/4G router.Cable specifications - Ethernet cableThe iSense system only works reliable when the following unshielded twisted pair UTP cable is used:Cat5e with stranded copper or solid copper core, with minimal 24AWG (0,51mm) core diameter. Forexample: Belden 1583E. The maximum cable length for Cat5e is 75 meters / 250 ft.For cable lengths above 75 meter between Renos unit(s) and power supply we recommend Cat6 cablewith stranded copper or solid copper core, diameter of 23AWG (0,57 mm) or 22AWG (0,64 mm). Themaximum cable length for Cat6 is 100 meters / 330 ft.The use of CCA (copper cladded aluminium) or CCS/CCF (copper cladded steel) cable is not allowed. Pleasenote that the maximum cable lengths also apply when a Power Inserter is in between.The EZ RJ45 connectors that are included in Renos products are suitable for the Cat5e cable with 24 AWG.When Cat6 (23 / 22 AWG) cable is used, a suitable connector should be ordered, for example EZ-RJ45 CAT6connector. Make sure to use the EZ-RJ Pro HD Crimp Tool, and change the blades frequently.It is possible to use your own connectors. Make sure that the connectors are suitable for the cable, and theright crimping tool for the connector that is used. Follow the recommendations of the cable manufacturer.Local regulations may dictate the use of a specific cable type or rating.
Page of 27 59 Manual iSense Lumen seriesWhen the cable lengths allow for it, we recommend to place the Power Inserter in the switch room. Inthis way the customer only has to arrange an Ethernet outlet near the installation, and no powersockets are needed. This could reduce the cost for installations significantly.
Page of 28 59 Manual iSense Lumen seriesRFID coaxial cableThe RFID coaxial cable that is supplied with the product has a length of 3.5 m (11.5 ft.). As the quality of thiscable strongly influences the performance of the system, the cable is supplied together with every gate theiSense Lumen series by Nedap. It is not possible to use 3rd party cables.RFID coaxial cable placementIt is only necessary to install the RFID coaxial cable between units in the same group. It is notnecessary to connect a RFID coaxial cable between groups.The RFID coax cable has a fixed length of 3.5 m (11.5 ft.) to minimize signal loss. If the cable is notrun through a slit, but through a basement or other conduit please check whether the path is notlonger than approximately 2.5 m (8.2 ft.).Cable number Type of cable Required for RF Required for RFID1 Ethernet cable Yes Yes2 RFID coaxial cable No Yes
Page of 29 59 Manual iSense Lumen seriesDevice ManagementDevice Management is the service where all organizations, stores, systems and services can be managed. Italso allows a business partner to execute remote service and management. Device Management is offeredtogether with all Renos-based systems (!Sense).All the Renos-based products can be connected to the Nedap Device Management Service. This serviceprovides:Monitoring. Critical system parameters are monitored 24/7. As soon as something is wrong with thesystem, an alert is generated to the supporting partner.Remote Service. Via Device Management it is possible for an authorized and certified Nedap engineerto access the user interface of the system to make changes to the configuration or access system logs.Remote Firmware update. It is possible to install new firmware releases remotely.To use Device Management, please make sure that the following firewall ports are opened before installation:HTTPS port 443 outgoing to *.nedapretail.comTCP port 443 outgoing to *.nedapretail.comThis can be verified by connecting your laptop to the customer network, open your browser and navigate to . You should see a login screen there.https://login.nedapretail.comIt is also possible to do this via an HTTPS proxy, however, the remote log-in feature is not available then.For further details, please refer to the Knowledge Base article "KB3: Network information".
Page of 30 59 Manual iSense Lumen series4 Executing the installationWhen all the preparations are taken into account, the installation of the system can take place. The installationconsists of physically mounting the system in the right orientation, installing the cabling and applying powerto the system.Conduit or slitWe always advise to place a conduit, as this allows easy replacement of cables when necessary. If notpossible, a slit can be made as well.When a system is going to be upgraded to RFID in the future, please make sure to install a conduit toadd the RFID coax cable in the future. You can also choose to install the RFID coax cable already. Thisis especially important when relying on a floor cut.The conduit or slit in which the cables are placed, should be exactly in the middle of the antenna,perpendicular to the antenna. This is explained in the following pictures.
Page of 31 59 Manual iSense Lumen series1. 2. 3. Physical installationMake sure the right locations of the holes are marked on the floor, according to the dimensions sketchedearlier in this document. Drill the holes.Placing a gate close to a wallIf RF technology is to be used: always keep enough space to place a shielding afterwards. You willonly know whether you need shielding when you are configuring the system (for example when youfind too much interference during the configuration).Then follow these steps to place the nuts.Clean the hole.Insert Hilti-hit.Place the nut.Hilti-hit and the nut are not included in the installation set.
Page of 32 59 Manual iSense Lumen seriesAlways use a nylon insulation ring to insulate the gate from the floor.Number Description1 Nut M10 (not included in installation set)2 Retainer ring M10 (not included in installation set)3 Nylon insulation ring M10 (included in installation set)If the gate is not properly isolated from the floor, this might cause RF interference issues.
Page of 33 59 Manual iSense Lumen series1. a. b. 2. a. b. c. 3. Orientation of productsDue to the orientation-sensitivity of the RFID antennas, the gates all need to be oriented in the same way. Tomake sure this happens, please follow the listed steps in order:Place all gates with the infrared beam sensors connector facing towards the customer entrance/exit ofthe store.For the stock room to sales floor and goods receiving role: this also holds here - the gates shouldnot face the goods delivery entrance/exit of the store. See the example below.For the EAS role, when you need to secure a toilet: the toilet is considered as the customerentrance/exit of the store. See the example below.Find gate number 1.To find gate number 1, find the sticker on the footplate of the gate that indicates the IN/prev andOUT/next direction.The flow is from the OUT of one gate, to the IN of the next gate.Follow the IN backwards, until you have arrived at the first gate. That is gate number 1.The OUT of the Power Inserter should be connected to the IN of gate number 1.If this procedure is not executed correctly, the RFID technology will not work.In the following examples, the location types in the table below occur.Letter Location typeA Sales floorB ToiletC Stock room
Page of 34 59 Manual iSense Lumen seriesExample of EAS role
Page of 35 59 Manual iSense Lumen seriesExample of EAS role, with toiletExample of stock room to sales floor role
Page of 36 59 Manual iSense Lumen seriesPlease note that when you compare stock room to sales floor role to EAS with toilet, the orientationof the gates is exactly opposite! This is due to the fact that all gates should be facing the customerentrance/exit of the store, with the exception of the toilet.Example of goods receiving roleInstalling cabling and filtersDuring the preparation phase, the exact cabling required was already determined. Now these cables can beplaced.All wiring should be done according to local regulations.When cables are put in the slit or conduit, it is recommended to mark them with IN and OUT, or PREVIOUS andNEXT, as this will allow you to distinguish them from each other.FiltersPlease note that filters should be placed around the cables to reduce interference with other systems. Thesefilters are delivered together with the system.Filter should be placed at:
Page of 37 59 Manual iSense Lumen seriesEvery Power Inserter: around the Ethernet cable, both at the OUT and IN port.Every Renos unit: around the Ethernet cable and the RFID coaxial cable (when used), both at the OUTand IN port.Every 9 m (30 ft.) for longer Ethernet cables.To save yourself a huge amount of frustration, please first place the filters attaching thebeforeconnectors. The other way around is not possible. Many have tried before.Filters can be ordered as spare part with Nedap. Please refer to the Nedap Retail Portal for moreinformation.The filters that are close to a Renos unit should be placed inside the foot of the gate. If there are multiplefilters in the electronics are of the gate, they should be tied together.Ethernet cablesConnect the Ethernet cable from the OUT port with the IN port of the next Renos unitFirst, in all aisles connect the Ethernet OUT port with the IN port of the next Renos unit, always following thedirections of the arrows in the cabling indicated by the image below.Please make sure to test every Ethernet cable for correct connections and twisting of all 4 pairs (8wires) with an Ethernet cable tester. This is to make sure that the system can function correctly.
Page of 38 59 Manual iSense Lumen seriesRFID coaxial cableIf the Ethernet cable is connected, connect the RFID coaxial cable in the same way. Connect from Gate 1 (next)to Gate 2 (previous), from Gate 2 (next) to Gate 3 (previous), etc.The RFID coaxial cables should be connected from the NEXT port of one reader, to the PREVIOUS port of thesecond reader. PREVIOUS and NEXT are related to the order of units in relation to the first Power Inserter.Please make sure that you don't make sharp bends in the RFID coaxial cable. This will have anegative impact on the performance of the system.Don't use a tool to tighten the RFID coaxial cable connectors. This is not necessary and might breakthe connectors. If the connector is tightened by hand, that is good enough.Status LEDsThe electronics inside the unit has several status LEDs that can be used to discover the status of each part ofthe electronics.Renos unitLed Color Status Explanation1 GreenOn There is a Renos unit connected to the OUT port of this unitOff There is Renos unit connected to the OUT port of this unitno
Page of 39 59 Manual iSense Lumen seriesLed Color Status Explanation2 BlueBlinking There is device connected to the OUT port of this unitnoOn There is a Power Inserter connected to the OUT port of this unit3 RedOn There is an issue with the power supply at the OUT port of this unit (too littlecurrent drawn)Blinking There is an issue with the power supply at the OUT port of this unit (too muchcurrent drawn)Off There is issue with the power supply at the OUT port of this unitno4 YellowBlinking The operating system on the Renos unit is runningOff The operating system on the Renos unit is runningnot5 GreenBlinking The storage flash on the Renos unit is accessedOff The storage flash on the Renos unit is accessednot6 GreenOn The firmware on the Renos unit is runningOff The firmware on the Renos unit is (yet) runningnotPlease refer to the Troubleshooting chapter later in this manual to resolve erroneous conditions.Firmware errorIf the Renos unit has a firmware error, the rightmost three LEDs (4, 5 and 6) will remain off when theunit is powered. This can be solved by using a 'Local - single unit' firmware update, as is describedlater on in this manual.
Page of 40 59 Manual iSense Lumen seriesRFID readerLed Color Status Explanation1 BlueOn The RFID Reader is connected to the Renos firmwareBlinking The RFID Reader has received a command from the Renos firmwareOff The RFID reader is connected to the Renos firmwarenot 2 OrangeBlinking slow The firmware on the RFID Reader is runningOff The firmware on the RFID reader is runningnot3 RedOn There is an error with the RFID outputOff There is error with the RFID outputno4 GreenOn The RFID output is activeBlinking The reader is reading RFID labelsOff The RFID output is activenot5 GreenOn The RFID reader is powered by the Renos unitOff The RFID reader is powered by the Renos unitnot
Page of 41 59 Manual iSense Lumen seriesStatus of LEDs before configurationWhen the system is not configured yet, the RFID reader will not be active. This means that only the'firmware running' orange LED is blinking.AVCC unitColor Status ExplanationBlueon Renos is runningblinking Renos is starting upoff The gate is powerednotGreenon The system is connected to Nedap Device Management & Analyticsoff There is connection to Nedap Device Management & Analyticsno
Page of 42 59 Manual iSense Lumen series5 Configuring the installationTo complete the configuration, the following tools are required.Mini-USB cable.Laptop with installed driver (if necessary) and recent browser.Driver installationTo configure a Renos-based system, sometimes a driver needs to be installed. Please check the table belowwhether you need to install a driver, based on your operating system.Operating system DriverWindows XP, Vista, 7, 8 or 10 Download driver from portalMac OS X No need to install driverLinux No need to install driverOnce you have installed the driver, check if it works by plugging-in a Renos unit.Supported browsersTo configure the system, the latest versions of the following browsers are officially supported:Google ChromeMozilla FirefoxApple SafariIf you don't have one of these browsers installed on your laptop, please install them before the installation.Connecting a laptop to the Renos unitYou can connect your laptop via a Mini-USB cable to the service port on the Renos unit. You can choose anyRenos unit in the iSense system.
Page of 43 59 Manual iSense Lumen seriesWe advise to use a long USB cable. This gives more comfort during the configuration as you can finda good place to put your laptop (instead of on top of stairs, or on the floor next to the antenna).Besides, some laptops cause interference on the RF technology, so it is better to place them furtheraway.We advise to use a ferrite ring core filter around the mini USB cable that is used to configure Renos.These can be ordered as spare part with Nedap. Please refer to the Nedap Retail Portal for moreinformation.Entering the configuration wizardYou can enter the configuration wizard by opening your browser, and navigating to: http://192.168.133.1AuthenticationDuring the configuration, the user is required to authenticate himself. How this is done, is dependent on theDevice Management availability.The system is connected to Device Management: you can directly enter your Nedap Retail usernameand password.
Page of 44 59 Manual iSense Lumen series1. 2. 3. 4. a. b. c. 5. 6. 7. The system is not connected to Device Management, and you don't have a Nedap Retail authenticationsoftware: choose one of the following steps:If your laptop is able to connect to Device Management via a 3G dongle or Wi-Fi, you can usethis option to enter your username and password.If that is not available, you can use your smartphone.If your smartphone has no internet access, you can call your main technician to get anauthentication code.Please contact support for more details on how to obtain a Nedap Retail username and password.Getting help in the wizardIf something is not clear, each page has a question mark button in the top right corner. You can click this to getmore information on what is expected to do on a certain page.Firmware version and System IDWhen you ask for support on a specific system, the support engineer will always ask you for the firmwareversion and the system ID. The firmware version is displayed in the right top of the configuration wizard. If youclick the firmware version, a pop-up will appear that shows the System ID.Factory resetTo execute a factory reset on a single Renos unit, the following steps need to be executed:Turn off the system by removing the power cable of the Power Inserter.Connect a Mini-USB cable from the USB service port to the USB port on the Renos unit.Reconnect the power cable to the Power Inserter.The LED that usually indicates that the firmware is running (the green LED on the right) will show thefollowing behavior:Blink couple of timesStay onBlink couple of timesWhen this is completed, wait one minute before proceeding.Turn off the power.Remove the USB cable.Turn on the power.
Page of 45 59 Manual iSense Lumen series1. 2. 3. 4. Configuration is lostPlease note that when doing a factory reset, all settings and configuration of the unit are lost. Thefirmware version does not change.Firmware changeThere are four ways to change the firmware version on a Renos-based system:Local - single unit over-write. The over-write can be executed by inserting a USB stick with the rightfirmware into the USB port.Local - complete system over-write. The over-write can be executed during the configuration wizardwith files on your laptop.Local - complete system update. The update can be executed during the configuration wizard with fileson your laptop.Device Management update. The update can be executed via the Device Management service.If the system is integrated with a 3rd party system, please confirm the firmware version with that 3rdparty before installing it.Firmware over-write Local - single unit over-writeDownload the correct firmware image file from the Nedap Retail portal. Extract this file to a USB stick. Turn offthe power of the system. Insert the USB stick in the USB port of a Renos unit. Power the system. Wait untilLEDs 4, 5 and 6 are off again. This can take around ten minutes. Then turn off the power again, remove the USBstick and turn on the power.Configuration is lostPlease note that when using 'local - single unit flash' firmware change, all settings and configurationof the unit are lost.It's only possible to execute this on-site and not remotely, as the system needs to be re-configuredbefore it is usable again.
Page of 46 59 Manual iSense Lumen seriesFirmware over-write Local - complete system flashDownload the correct firmware image file from the Nedap Retail portal ( ). Enter theoverwrite versionconfiguration wizard and accept all Renos units in the system that should be updated. Press the Advancedbutton and follow the steps to change the firmware. One of these steps is to upload the firmware image file.Configuration is lostPlease note that when using 'local - complete system flash' firmware change, all settings andconfiguration of the system are lost.It's only possible to execute this on-site and not remotely, as the system needs to be re-configuredbefore it is usable again.Firmware update - complete system update (firmware version 16.30and higher)Download the correct firmware image file from the Nedap Retail portal ( ). Enter theupdate imageconfiguration wizard and accept all Renos units in the system that should be updated. Press the Advancedbutton and follow the steps to update the firmware.Firmware update via Device ManagementTo update the firmware via Device Management, please make sure the system is configured, delivered andconnected to the Device Management service. Then, navigate to the Device Management website and use thefunctionality there to initiate the firmware update.https://devices.nedapretail.com
Page of 47 59 Manual iSense Lumen series6 Integrating the installation with othersystemsIt is highly recommended to integrate the FLR line product into other solutions in use at the end customer.Software integration with API'sThe Renos platform offers several API endpoints that deliver events. Those events include:RFID readsRFID movementsRF alarmsRFID alarmsInfrared beam sensor eventsFor more information please refer to the Software integration page on the Nedap Retail portal withdocumentation and examples.Physical integration using an IO BoxIt is also possible to integrate other systems via relay contact outputs and inputs. This is not directly providedby the Renos unit, but can be done via a 3rd party IO Box.Supported 3rd party IO BoxAt the moment, the following 3rd party IO Box is supported:MOXA ioLogik E1214The IO Box should be connected to a Renos unit via a USB to Ethernet adapter.An output on an IO Box can be switched when one of these events occur:There is an RF alarm, RFID alarm, Metal Detection alarm.Someone has pressed the attention button on the RF deactivatorlActivating an input on the IO Box can be used to control the system in the following way:
Page of 48 59 Manual iSense Lumen seriesDisable or Mute RF and/or RFIDURL triggerNetwork-based devices that have an http-based-API can be triggered with the URL trigger mode. At thismoment cameras and pagers are supported. A control URL Axis Scope (a link containing information) of thisdevice can be triggered by an RF alarm. The URL should be created in the device. The communication can be further configured in the configuration wizard. Make sure that this device is reachable by the iSense system.
Page of 49 59 Manual iSense Lumen series7 System behaviorLight and sound signalingiSense Lumen products use different light and sound signals for different event types:EAS rolecolor meaning remarksorange RFID alarm When beam steering is used, an alarm will only be raised for RFIDoutgoingevents.red RF alarmpink RF alarm -outgoingOnly when RF direction signaling is enabled. The alarm will be red first andturn pink when the direction is detected.white RF alarm -incomingOnly when RF direction signaling is enabled. The alarm will be red first andturn white when the direction is detected.dark blue Metaldetected Only when metal detection signaling is enabled.light blue Wrong wayeventOnly when wrong way signaling is enabled. Signals a notification when aperson walks in the outgoing direction.Stock room - sales floor & goods receiving rolesWhen the IR direction sensors are configured:color meaning remarksgreen DirectioneventThe lights will turn green when a direction event is detected. As long as thelights are active, all detected RFID labels will be added to this transitionevent. Do not walk in the opposite direction when the lights are still active. Asound will be played at the end of the detection period RFID labels haveif been detected.
Page of 50 59 Manual iSense Lumen seriescolor meaning remarksredConflictingdirectionsdetected.Opposite directions were detected while the green lights were still active.The system cannot decide on a direction. To properly set the location of theitems in the database: walk back with the items, wait for all lights to dim andwalk through the aisle again in the direction you intended to go.light blue IR sensors areblocked.The infrared beams between the gates are blocked by some object. Thesystem cannot detect directionality. Please remove the object to fix this.When no IR direction sensors are configured:color meaning remarksgreen One or more RFID labels have beendetected.Only when RFID observation signaling isenabled.
Page of 51 59 Manual iSense Lumen series8 Servicing the installationWhen the installation has been completed and delivered, it is possible to service the installation via NedapDevice Management. Besides, we provide monitoring options locally via SNMP.Nedap Device ManagementVia Nedap Device Management the following features are available, when the system is connected to NedapDevice Management.System monitoring via some key metrics. The following key metrics are available:Whether RFID is operating successfullyWhether all Renos units are activeWhether all infrared beam sensors are operating without blocked aislesWhether there are suspected false EAS alarms (RFID only)Whether the buzzers and lights are mutedFirmware update. As described before, the firmware of the Renos system can be updated via DeviceManagement.Remote log-in. It is possible to access the configuration wizard remotely via Device Management.These features are available via a web interface and an API, which can be used to integrate Nedap DeviceManagement into 3rd party solutions. For more information, please contact support.SNMPTo allow for local monitoring of iSense systems, and integration into existing IT infrastructure we supportSimple Network Management Protocol (SNMP). The following variables are available on the Renos platform:One or more Renos units are not reachableThe status of the RFID subsystemOne or more infrared beam sensors are blockedThe system is connected to Device ManagementiSense systems use SNMP version 2c, community public. The MIB file is available on the iSense system itselfvia the URL http:// /snmp (for example, that is when(ip address of the system) http://192.168.133.1/snmpconnected to the USB service port).
Page of 52 59 Manual iSense Lumen series9 TroubleshootingIf the system is not working correctly, please check the troubleshooting options below. If it is not possible tosolve your issue, you can find support options in the next chapter.Physical installationSymptom Cause SolutionThe red LED (3) on aRenos unit is on.The current drawn out of the OUT port of the Renos unitis too low. The cabling at the OUT port of the Renos unitdoes not satisfy the maximum length requirements.Verify whether the cabling length in thesystem satisfies the requirements posedearlier in this document.The current drawn out of the OUT port of the Renos unitis too low. The connectors of the Ethernet cable at theOUT port of the Renos unit are not mated properly.Check the Ethernet cabling at the OUTport of the Renos unit with a Ethernetcable tester.The red LED (3) on aRenos unit is blinking.The current drawn out of the OUT port of the Renos unitis too high. Too much Renos unit and add-ons connectedto one Power Inserter.Verify the number of Renos units andadd-ons connected to the PowerInserters with the table earlier in thisdocument.The current drawn out of the OUT port of the Renos unitis too high. There is a short circuit in the cabling leavingthe OUT port of this Renos unit.Check the Ethernet cabling at the OUTport of the Renos unit with an Ethernetcable tester.The green LED (1) on aRenos unit is off, butthere is a unit behindthis unit.There is an issue in the cabling between those unit, suchthat the following unit is not recognized.Check Ethernet cabling with an Ethernetcable tester.The red LED (3) on theRFID reader is on.There is an issue with the RFID reader trying to startreading. This might be cause by an erroneous antenna ora cabling error.Log in to the Renos configurationinterface to see the exact error.
Page of 53 59 Manual iSense Lumen series1. ConfigurationSymptom Cause SolutionIt is not possible to access theconfiguration web interface.Renos unit has not started yetVerify the green "firmware running" LED onthe Renos unit (6). If this LED is not on,verify the system has power or wait fiveminutes and try again.Mini USB cable not attached to Renos unit andlaptop Attach cable to Renos unit and laptop.Driver not installed On Windows 7 and older you manually needto install a driver to support Renos.I have put a system together,but I only see a part of all unitsduring the hardwarediscovery.During configuration, the WAN access port willbe ‘closed’ for internal network traffic. If youcombine two systems later on, this needs tobe re-openend.Do a factory reset on the unit that waspreviously used as WAN entry point.If that doesn't work, do a factory reset on allunits.There is a cabling error. Please check all Ethernet cabling with anEthernet cable tester.Not all Power Inserters are powered, or someRenos units are not fully started.Verify the green "firmware running" LED onthe Renos unit (6). If this LED is not on,verify the system has power or wait fiveminutes and try again.There is a firmware failure,indicated by the fact that allthree LEDs 4, 5 and 6 are offon the Renos unit.Something might has gone wrong with afirmware update.Use the 'local - single' unit firmware updatemechanism to restore the unit.I have configured RFID, but itdetects labels outside theaisle, not inside.Gates are positioned the wrong way.Check the "Orientation of products" sectionin the manual and correct the orientation ofthe gates.RF technology issuesWhen there are issues with RF technology during the configuration (the gates show as orange or red in thewizard), please follow the following steps:Check the parameters in the RF Advanced Config of the configuration wizard, RF gate performancesection. Probably one of those parameters is red or orange.
Page of 54 59 Manual iSense Lumen series2. a. b. Disable all transmitters.If all parameters in the RF gate performance section turn green again, there is a couplingproblem (the transmitter couples with a label-like object in environment). Please continue at the'coupling problem' section.If all parameters in the RF gate performance section remain orange or red, there is an activeinterferer (another device that transmit radio waves around the 8.2 MHz RF spectrum, likeanother EAS system, an engine or a power supply). Please continue at the 'active interferer'section.Coupling problemCoupling problems are caused by objects that act as a label to the RF system. For example metallicdoorframes, metal checkouts, cabling: everything that runs in a loop and is metallic.To solve these problems, there are a few things you can try:Tighten screws in the metallic construction. This might work for checkouts or customer guidance rails.Try to interrupt the metallic loop. This can be done by using non-metallic parts inside those loops, or tomake a cut in them.Create a shortcut in the metallic loop, to make it smaller. In this way it will resonate at a differentfrequency.If the above solutions don't solve the problem, you can decrease the sensitivity of the system. This can bedone by ticking the 'reduced sensitivity' button in the RF Advanced Config.If a decreased sensitivity doesn't work, and there is only one type of label or tag in the store, youalso have the option to increase the 'receiver delay', in steps of 3 dB.The problem could also be solved with additional hardware:A 3-loop only 50 ohm PCB. This will work when the coupling loop is located in the middleheight of the gate.A shielding. This will work in a lot of cases. However, the detection distance will be reducedwith about 20 cm (0.7 ft.). The field will also slightly creep around the shield. This is called'back detection'.3-loop only 50 ohm PCBThe 3-loop only 50 ohm PCB is only available in Europe, with CE certified products. Using the 3-looponly 50 ohm PCB in other regions invalidates the local certifications.
Page of 55 59 Manual iSense Lumen series1. 2. 3. If these things don't solve the problem, please contact support.Active interfererThe first step is to try to locate the source of the active interferer. You can do this by unplugging electronicdevices around the gate (or move them away), and see if the parameters in the 'RF gate performance' sectionimprove, or when the average height of the spectrum is reduced. If this is the case, you have identified theactive interferer.When the active interferer is known, the following solutions are possible:Try to move the active interferer away from the gate as far as possible.Try to apply filters around the cabling of the active interferer.Shield the active interferer with aluminium foil of at least 0.05 mm (2 mil.).If the above solutions don't solve the problem, you can decrease the sensitivity of the system. This can bedone by ticking the 'reduced sensitivity' button in the RF Advanced Config.The problem could also be solved with additional hardware:A shielding. This will work in a lot of cases. However, the detection distance will be reducedwith about 20 cm (0.7ft.). The field will also slightly creep around the shield. This is called'back detection'.There are also round ferrites available that can be used to reduce active interference sources, findferrites with optimal impedance at around 8.2MHzIf these things don't solve the problem, please contact support.
Page of 56 59 Manual iSense Lumen series10 Regulatory informationFCC and IC Compliance statementThis device complies with part 15 of the FCC Rules and to RSS Standards of ISED Canada. Operation is subject to the following two conditions:(1) this device may not cause harmful interference, and(2) this device must accept any interference received, including interference that may cause undesiredoperation.Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.Cet appareil se conforme aux normes CNR exemptés de license du ISED Canada. L’opération est soumis aux deux conditions suivantes:(1) cet appareil ne doit causer aucune interférence, et(2) cet appareil doit accepter n’importe quelle interférence, y inclus interférence qui peut causer uneopération non pas voulu de cet appareil.Les changements ou modifications n’ayant pas été expressément approuvés par la partie responsable de la conformité peuvent faire perdre à l’utilisateur l’autorisation de faire fonctionner le matériel.FCC and IC Radiation Exposure StatementThis equipment complies with FCC and Canadian radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 28 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Cet équipement est conforme a CNR102 limites énoncées pour un environne- ment non contrôlé. Cet équipement doit être installé et utilisé avec une distance minimale de 28 cm entre le radiateur et votre corps.This Class B digital apparatus complies with Canadian ICES-3. Cet appareil numérique de Classe B est conforme à la norme Canadienne NMB-3.
Page of 57 59 Manual iSense Lumen seriesFCC Information to the userNote: This equipment has been tested and found to comply with the limits for a class B digital devices,pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection againstharmful interference in a residential installation. This equipment generates, uses and can radiate radiofrequent energy and, if not installed and used in accordance with the instructions, may cause harmfulinterference to radio communications.However, there is no guarantee that interference will not occur in a particular installation. If this equipmentdoes not cause harmful interference to radio or television reception, which can be determine by turning theequipment off and on, the user is encouraged to try to correct the interference by one or more of thefollowing measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from that to which the receiver.Any changes or modifications not expressly approved by the party responsible for compliance couldvoid the user's authority to operate the equipment. To ensure compliance with FCC regulations, useonly the shielded interface cables provided with the product, or additional specified components oraccessories that can be used with the installation of the product.Information for Taiwan第十二條　　經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。第十四條　　低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
Page of 58 59 Manual iSense Lumen series11 About NedapAt Nedap Retail, we work around the globe to deliver industry-leading products, services and solutions for ourcustomers’ diverse needs in loss prevention, stock management and store monitoring. Our inventive thinkingand collaborative spirit allows us to deliver tailor-made solutions for the fast paced retail sector.We simplify retail management while improving your customers’ shopping experience. By taking mostrecurring tasks off your hands, we create time for you to devote to your customers. And that is what retail is allabout. Whether you run a small local store or a large international chain, you will benefit from our broad rangeof products, ideas and services. Nedap solutions are built upon 40 years of global experience, marketexpertise and close cooperation with leading retailers. Our worldwide operations are supported by a flexiblenetwork of certified partners across the globe. Nedap systems are future-proof (RFID-ready), cost-efficient andEco-friendly. Our mission is simply to make sure your customers maintain the best shopping experience whilstwe help you protect your profits. Our philosophy: " ."Merchandise simply availableContactIf you need any further details or require help in preparing an installation, executing an installation orservicing an installation you are always welcome to contact our support team at: .support-retail@nedap.com Suggestions for improving our products and documentation are of course always welcome.
Page of 59 59 Manual iSense Lumen seriesLast modification: 05 May 2017 11:46N.V. Nederlandsche Apparatenfabriek 'Nedap'Parallelweg 2dNL-7141 DC Groenlothe Netherlands

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