Neptune Technology Group MRXV3 Mobile Meter-Reading Transceiver User Manual 16 0202 Exhibit Cover

Neptune Technology Group Inc. Mobile Meter-Reading Transceiver 16 0202 Exhibit Cover

Manual

5015 B.U. Bowman Drive Buford, GA 30518 USA Voice: 770-831-8048 Fax: 770-831-8598 Certification Exhibit FCC ID: P2SMRXV3 IC: 4171B-MRXV3 FCC Rule Part: 15.247 IC Radio Standards Specification: RSS-247 ACS Project Number: 16-0202 Manufacturer: Neptune Technology Group Inc. Model: MRX920v3 Manual
MRX920™ User’s Manual
MRX920™ User’s Manual
Propriety Rights NoticeThis manual is an unpublished work and contains the trade secrets and confidential information of Neptune Technology Group Inc., which are not to be divulged to third parties and may not be reproduced or transmitted in whole or part, in any form or by any means, electronic or mechanical for any purpose, without the express written permission of Neptune Technology Group Inc. All rights to designs or inventions disclosed herein, including the right to manufacture, are reserved to Neptune Technology Group Inc. The information contained in this document is subject to change without notice. Neptune reserves the right to change the product specifications at any time without incurring any obligations.Trademarks Used in This ManualMRX920TM is a trademark of Neptune Technology Group Inc. ARB® is a registered trademark of Neptune Technology Group Inc. N_SIGHTTM is a trademark of Neptune Technology Group Inc. Other brands or product names are the trademarks or registered trademarks of their respective holders. Regulatory ComplianceFederal Communication Commission (FCC) Statement:FCC ID: P2SMRXV3This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. (US 47 CFR §15.19) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. (US 47 CFR §15.21)
correct the interference by one of the following measures:• Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. RF ExposureTo comply with FCC/IC RF exposure limits for general population / uncontrolled exposure, the antenna(s) used for this transmitter must be installed on non-permanent objects and structures to provide a separation distance of at least 20 cm from all persons (US 47 CFR §2.1091), and must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada (IC) Notice:IC: 4171B-MRXV3This radio transmitter (4171B-MRXV3) has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.Le présent émetteur radio (4171B-MRXV3) a été approuvé par Industrie Canada pour fonctionner avec les types d'antenne énumérés ci-dessous et ayant un gain admissible maximal et l'impédance requise pour chaque type d'antenne. Les types d'antenne non inclus dans cette liste, ou dont le gain est supérieur au gain maximal indiqué, sont strictement interdits pour l'exploitation de l'émetteur. Approved Antenna ListType: Omni-DirectionalGain: 5dBiImpedance: 50 ohmsFreq: 896-970 MHzThis device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:(1) This device may not cause interference; and(2) This device must accept any interference, including interference that may cause undesired operation of the device
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:(1) l'appareil ne doit pas produire de brouillage, et(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. RF ExposureCet équipement est conforme aux limites d'exposition aux radiations dans un environnement non contrôlé. Cet équipement doit être installé et utilisé à distance minimum de 20 cm entre le radiateur et votre corps. Cet émetteur ne doit pas être co-localisées ou opérant en conjonction avec tout autre antenne ou transmetteur.MRX920TM User’s Manual Literature No. UM MRX920 05.16Part No. 12508-002 Neptune Technology Group Inc.1600 Alabama Highway 229Tallassee, AL 36078Tel: (334) 283-6555Fax: (334) 283-7293Copyright © 2005-2016Neptune Technology Group Inc.All rights reserved.
ContentsMRX920 User’s Manual iii1IntroductionSystem Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3Conventions Used in this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3Product Support within North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-52SpecificationsPhysical Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1Dimensions and Weight of the MRX920 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33Getting StartedMRX920/MX900 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1MRX920 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2Bluetooth/USB Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3The Laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
iv MRX920 User’s ManualContentsSoftware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4Installing MRX900 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4Completing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5Initializing the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5Installing the USB Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6If Windows 7 Does Not Recognize Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6Updating the Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9Setting Up the MRX920 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11Installing the MRX920 in the Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11Plugging in the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14Installing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15Inserting the USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17Starting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18Becoming Familiar with the MRX920 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-204TroubleshootingTroubleshooting the MRX920 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1Troubleshooting Hardware Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1Troubleshooting Host Software Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3GlossaryIndex
MRX920 User’s Manual viiFiguresFigure Title Page1.1 MRX920 Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11.2 MRX920 Meter Reading Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22.1 MRX920 Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23.1 MRX920 Receiving/Processing Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23.2 Installing MRX900 Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43.3 InstallShield Wizard Completed Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53.4 Initializing the Database message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53.5 Selecting Neptune MRX920 Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63.6 Neptune MRX920 Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-73.7 Neptune MRX920 Properties General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-83.8 Update Driver Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-93.9 Update Driver Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-93.10 Browse for Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-103.11 Windows Security Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-103.12 Update Driver Software Successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-113.13 MRX920 Placed in Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-123.14 Optional Mobile Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-133.15 Mobile Office in Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-133.16 Vehicle Power Supply Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-153.17 Vehicle Power Supply Cable Inserted In Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-153.18 Antenna Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-163.19 Antenna Cable Through Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-163.20 USB Port and Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-183.21 Navigating Within the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Figuresviii MRX920 User’s ManualFigure Title Page
MRX920 User’s Manual ixTablesTable Title Page2.1 Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12.2 Dimensions and Weight of the MRX920 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22.3 Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34.1 Hardware Troubleshooting Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14.2 Host Software Troubleshooting Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
xMRX920 User’s ManualNotes:Tables
MRX920 User’s Manual 1-1Chapter 1 IntroductionThe MRX920ΤΜ is a compact, portable, mobile data collection device used for meter reading of Neptune radio frequency equipped water meters. It is used in conjunction with the MX900 software to conduct automatic meter reading. The data collected is then communicated to the utility’s billing system. Figure 1.1 MRX920 ReceiverThe MRX920 provides the meter reading industry with many advantages over current meter reading methods:• Suitable for any size utility• Portable and easy to set up• Significantly reduced man-hours needed to collect readings• Maximized meter reading success rates• Improved meter reading accuracy• Access for meters that are “hard-to-read” or “dangerous-to-read”
Introduction1-2 MRX920 User’s Manual• Increased safety and minimized liability exposureSystem OperationsOperators use the N_SIGHTTM host software to make route assignments for meter readers. The routes to be read are obtained from the utility billing system and placed on a USB flash drive or accessed by use of a Bluetooth connection for the meter readers. Routes are loaded into the MX900 host software. Each meter reader drives through the assigned routes to collect data broadcast by R900® meter interface units (MIUs). When complete, the meter readings can be uploaded to the N_SIGHT host software. The host software transfers the customer information to the billing computer to generate customer bills. See Figure 1.2. Figure 1.2 MRX920 Meter Reading OperationsThe MRX920 is only to be used for in-vehicle purposes.
IntroductionMRX920 User’s Manual 1-3About This ManualThe MRX920™ User’s Manual describes the system and its features. This manual also provides procedures on how to set up the MRX920, use its MX900 software, exit, and close the unit. This manual contains the following chapters:Conventions Used in this ManualThis manual uses the following icons and typographical conventions to identify special information.Chapter Title Description2 Specifications Provides a section that includes all product specifications, including dimensions, weight, and environmental conditions.3 Getting Started with the MRX920 Describes hardware setup instructions, power and antenna connection, and instructions on how to turn on the laptop computer. The chapter also includes information on how to adjust sys-tem settings including keyboard backlighting, display intensity, and the beeper settings. It also provides steps for installing and updating the software.4 Using the MRX920 Explains how the product works, procedures for reading meters, reviewing account information, reading missed meters, using the data logger, using the mapping feature, and exiting the soft-ware. 5 Troubleshooting Provides diagnostics procedures for trouble-shooting MRX920 problems.The Warning icon identifies actions that can cause injury to the user or permanently damage the product.
Introduction1-4 MRX920 User’s ManualProduct Support within North AmericaNeptune offers various methods to receive high-quality, responsive Customer Support. However, before contacting Neptune, it is important that you know the version number of the host software that your MRX920 uses. This information is useful to the Customer Support Specialist who addresses the call.Contacting Customer SupportWithin North America, Neptune Customer Support is available Monday through Friday, 7:00 AM to 5:00 PM Central Standard Time by telephone, email, or fax.PhoneTo contact Neptune Customer Support by phone, complete the following steps.1Call (800) 647-4832.The Caution icon identifies important information that is critical to ensuring that data stored with the MRX920 is not lost.The Note icon identifies information that clarifies a point within the text.All small caps Refers to keys. Examples: ENTER, ALT, TABAll bold initial caps Refers to field names, menus, buttons, and menu options. Example: Device field or File menu.+ between keys Refers to pressing the keys at the same time. Example: ALT+BThe version number of MX900 software is located on the title bar at the top of your window.
IntroductionMRX920 User’s Manual 1-52 Select one of the following options.• Press 1 if you have a Technical Support Personal Identification Number (PIN).• Press 2 if you do not have a Technical Support PIN number.3 Enter the six digit PIN number and press #.4 Select one of the following options.• Press 2 for Technical Support.• Press 3 for maintenance contracts or renewals.• Press 4 for Return Material Authorization (RMA) for Canadian Accounts.You are directed to the appropriate team of Customer Support Spe-cialists. The specialists are dedicated to you until the issue is resolved to your satisfaction. When you call, be prepared to give the following information.• Your name and utility or company name.• A description of what occurred and what you were doing at the time.• A description of any actions taken to correct the issue. FaxTo contact Neptune Customer Support by fax, send a description of your problem to (334) 283-7497. Please include on the fax cover sheet the best time of day for a Customer Support Specialist to contact you.EmailTo contact Customer Support by email, send your message with a description of the problem to hhsupp@neptunetg.com.
IntroductionNotes:1-6 MRX920 User’s Manual
MRX920 User’s Manual 2-7Chapter 2 SpecificationsThis chapter provides product specifications, including dimensions, weight, and environmental conditions for the MRX920.Physical ConditionsThe following table lists the specifications and weight for the MX920 data collection device. Table 2.1 Physical SpecificationsOperating Temperature -4F to +122F (-20C to +50C)Storage Temperature -40F to +185F (-40C to +85C)Operating Humidity 5% to 95% non-condensing relative humidityWeight 5 lbs
Specifications2-8 MRX920 User’s ManualDimensions and Weight of the MRX920The MRX920 is light in weight and compact in size. Refer to Table 2.2 and Figure 2.1 for the dimensions and weight of this unit.Figure 2.1 MRX920 Dimensions Table 2.2 Dimensions and Weight of the MRX920Dimensions Refer to Figure 2.1, measurement in inches.Weight Approximately 5.0 pounds (2.27 kg.)
SpecificationsMRX920 User’s Manual 2-9Hardware RequirementsIn order to adequately run the MX900 software, the laptop you use must meet the following minimum specifications: Table 2.3 Hardware RequirementsThe MRX920 is a mobile data collector designed to be used in a vehicle designated for meter reading. It has been constructed to be used occasionally on a bumpy terrain found in rural meter reading routes. This needs to be considered when choosing a laptop to use with the MRX920. Should your utility operate the MRX920 in bumpy conditions or should you require a display rated for outdoor visibility, Neptune recommends considering a ruggedized laptop such as a Panasonic Toughbook® or equivalent.Neptune recommends one of the following:• Cigarette lighter adapter, required for laptop• Extended life battery Processor Intel Pentium Processor 1.7 GHzElectrical Specifi-cation The following to be considered:• Power consumption: < 1A• Power supply: 12V DC via vehicle power source adapterOperating System One of the following operating systems is required:• Windows 7 Professional (32 and 64 bit)• Windows 8 Professional (32 and 64 bit)• Windows 8.1 Professional (64 bit)• Windows 10 Professional (64 bit)Processor Intel Pentium processor 1.7 GHzMemory 1 GB Communication The following to be considered:• Internal 802.11 b/g wireless LAN • Windows Wireless Connection Manager (if Bluetooth connection to the receiver is desired)Display 12.1" XGA (800 x 600) Keyboard 89-key USB USB 2.0
Specifications2-10 MRX920 User’s ManualGPS GPS receiver (mapping package is optional)Physical Specification Weight: 5 lbs
MRX920 User’s Manual 3-1Chapter 3 Getting StartedThis chapter provides an overview of the MRX920 along with software installation and hardware setup instructions including power and antenna connection. This chapter also includes information on how to adjust system settings including keyboard backlighting, display intensity, and the beeper settings.MRX920/MX900 OverviewThe MRX920 is a portable, mobile data collection device. It is used in conjunction with internal software, a laptop computer, and the MX900 software to conduct automatic meter reading. The data collected is then communicated to the utility’s billing system. The MRX920 features the following:• Durable construction in a compact design for everyday use in any vehicle• Optional map view with GPS capability• Available Bluetooth connection to laptops• Audible tone sounds to indicate successful readings• Wireless loading and unloading• Ability to read R900 radio transmitters• Captured reads stored to the hard drive of the laptop
Getting Started3-2 MRX920 User’s ManualMRX920 FeaturesThe MRX920 consists of a data collection receiver/processing unit and the user’s laptop computer for use in meter reading. See Figure 3.1. The unit features meter reading software designed for simplified route collection. Figure 3.1 MRX920 Receiving/Processing Unit Power connectionRF status Bluetooth status Power statusRF connectionUSB connection SD card slotAttempting to repair or modify the unit on your own can result in personal injury or damage to the unit and will void the warranty.
Getting StartedMRX920 User’s Manual 3-3Bluetooth/USB SupportThe MX900 software supports Bluetooth and USB connection to the current receiver as well as a serial port connection for the legacy model receiver.Bluetooth SupportThe latest generation MRX920 supports Bluetooth connectivity from the MRX920 unit to the laptop. Only one MRX920 at a time can be bonded to the MX900 host software/PC.USB ConnectionThe MX900 software supports a virtual serial port over USB. Neptune’s driver maps the USB device on the MRX920 to a virtual communications port. The MRX920 must be plugged into PC via USB cord in order to install USB driver. The LaptopOne of the available options when purchasing the MRX920 is to purchase the receiver by itself. This allows you to utilize an existing laptop hardware already installed in the utility vehicle. This section guides you through setting up the MRX920 with a third-party laptop. The laptop needs a car charger or power inverter in order to be charged in the vehicle while reading.During the installation, prompts provide a warning indicating that the driver is not Windows certified. Neptune is not responsible for issues with any laptops not provided by Neptune and does not warranty, support, or repair laptops not provided by Neptune.
Getting Started3-4 MRX920 User’s ManualSoftware InstallationInstalling MRX900After accepting the License Agreement, the following window appears.Figure 3.2 Installing MRX900 WindowPlease wait to continue.The installation can take a few minutes. The green progress bar indicates how much time the installation is taking.
Getting StartedMRX920 User’s Manual 3-5Completing the Installation When the installation is complete, the following window appears. Figure 3.3 InstallShield Wizard Completed WindowClick Finish to close the InstallShield Wizard.Initializing the DatabaseAfter installing MX900, when you start MX900, the following window appears.Figure 3.4 Initializing the Database message
Getting Started3-6 MRX920 User’s ManualInstalling the USB DriverTo install the USB drive, complete the following steps.1 Be sure your MRX920 is powered from your automobile's cigarette lighter plug. 2 Connect the MRX920 to your laptop using an USB cable. If Windows 7 Does Not Recognize DriverIf Windows 7 does not automatically prompt you for the device driver, complete the following steps.1 Select Start. 2 Select Control Panel. 3 Select View devices and printers. 4 Scroll down to select Neptune MRX920. The following dialog appears.Figure 3.5 Selecting Neptune MRX920 Properties5 Right-click and select Properties.The following steps are for Windows 7 users only.
Getting StartedMRX920 User’s Manual 3-7The following dialog appears.Figure 3.6 Neptune MRX920 Properties6 Select the Hardware tab.The following dialog appears.
Getting Started3-8 MRX920 User’s ManualFigure 3.7 Neptune MRX920 Properties General Tab7Click .The following dialog appears.
Getting StartedMRX920 User’s Manual 3-9Updating the DriverComplete the following steps.Figure 3.8 Update Driver Dialog1Click .The following dialog appears.Figure 3.9 Update Driver Software
Getting Started3-10 MRX920 User’s Manual2 Select Browse my computer for driver software. Figure 3.10 Browse for Driver3Click Browse to locate the mrxusbdriver folder on the installation media.The following dialog appears. Figure 3.11 Windows Security Dialog4 Select Install this driver software anyway.
Getting StartedMRX920 User’s Manual 3-11The following dialog appears. Figure 3.12 Update Driver Software Successful 5Click Close.6 Close all dialogs and go back to Devices and Printers.The driver installation is complete.Setting Up the MRX920To set up the MRX920, please refer to Chapter 3 of this manual for the following instructions.•“Plugging in the Power Cable,” on page 3-14.•“Installing the Antenna,” on page 3-15•“Inserting the USB Flash Drive,” on page 3-17•“Starting the Software,” on page 3-18 (Software must first be installed.)
Getting Started3-12 MRX920 User’s ManualInstalling the MRX920 in the VehicleWith the MRX920, you have flexibility as to where to place the unit, for example, under the seat, in the back seat, and so forth. The most optimum way of using the unit is to place the unit in the passenger seat and fasten the seat belt through the straps on the carrying case, Part No. 13125-001. See Figure 3.13. Figure 3.13 MRX920 Placed in VehicleNeptune offers an optional mobile office unit, Part No. 1310A-001, that can help you organize your equipment with a compartment for the MRX920 and a way to secure your laptop. See Figure 3.14 and Figure 3.15 on page 3-13 for how you can use this unit.
Getting StartedMRX920 User’s Manual 3-13Figure 3.14 Optional Mobile Office The mobile office unit can keep your laptop and MRX920 secure while driving.Figure 3.15 Mobile Office in UseThe laptop must be installed securely in a vehicle mount. This protects the driver and equipment should the vehicle be required to come to an immediate stop.
Getting Started3-14 MRX920 User’s ManualPlugging in the Power CableComplete the following steps to connect the vehicle power supply power cable to the MRX920, and plug it into the vehicle power supply receptacle. 1 Start the vehicle.2 Grip the vehicle power supply cable by the black sleeve, not the metal casing.3 Line up the red arrows and insert the power connector until the metal locking mechanism twists and locks into place. 4 After the power supply cable is connected, the red dot and red arrow should align, ensuring you that the cable is connected.It is very important to first start the vehicle before connecting the cable.You might need to wiggle the power supply cable a little to get the connector to click.
Getting StartedMRX920 User’s Manual 3-155 Insert the appropriate end of the vehicle power supply power cable into the connector on the MRX920, as illustrated in Figure 3.16.Figure 3.16 Vehicle Power Supply Power Cable6 Plug the other end of the power cable into the vehicle power supply receptacle as illustrated in Figure 3.17. Figure 3.17 Vehicle Power Supply Cable Inserted In CarInstalling the AntennaThe proper installation of the antenna cable is critical for the optimal performance of the MRX920. If the cable is crimped, the performance of the unit degrades significantly.There are several options for running the cable. Whichever method works best for you depends on the type of vehicle being used. The most important consideration when installing the antenna is for the cable to remain undamaged. Vehicle power supply cableVehicle power supply
Getting Started3-16 MRX920 User’s ManualTo ensure proper installation of the antenna, complete the following steps.1 Referring to Figure 3.1 on page 3-2, connect the RF antenna to the MRX920 and hand-tighten the connector by turning it clockwise until it is secured. 2 Place the magnetic base of the antenna in the center of the roof approximately one foot (30 cm) behind the leading edge of the roof. Figure 3.18 Antenna Installation3 Route the antenna wire through the passenger window or through the door. See Figure 3.19. To prevent the cable from crimping, protect the cable as illustrated in the following figure.Figure 3.19 Antenna Cable Through WindowAntenna baseThe cable runs through the window, which is the preferred method.
Getting StartedMRX920 User’s Manual 3-174 Use one of the cable protectors (Part No. 12729-001) that are included with the MRX920.5 Gently close the window, positioning the antenna cable so there is no pressure on it.Inserting the USB Flash DriveComplete the following steps to insert the USB flash drive containing the routes you plan to read. 1 If there is a cover over the USB flash drive, remove the cover.2 Remove the dust cover from the USB port. Caution is necessary to ensure there is sufficient room for the cable and that it does not get crimped. In some vehicles, there is enough room to run the cable through the doorframe of the vehicle without crimping the cable. Other vehicles do not always have enough clearance (especially vehicles with rain gutters). Running the cable through a rear door can be an option. You can also run the cable through a window.Pressure on the antenna cable can cause damage.Neptune recommends that you insert the USB flash drive into the laptop after you place the laptop in the vehicle.
Getting Started3-18 MRX920 User’s ManualFigure 3.20 USB Port and Drive3 Insert the USB flash drive into the port on the laptop. Starting the SoftwareComplete the following steps to start the software on your laptop.1 Double-click on the icon on your Windows desktop.The software automatically attempts to import a route file. When the import process is complete, the Routes window appears.2 Within the software, click in the toolbar at the top right of the window, get information and instructions on how to use the software.Becoming Familiar with the MRX920When the installation is complete, you are ready to begin using the MRX920 for meter reading. Please refer to chapter 4 for instructions on operating the MRX920.USB portUSB flash driveBe careful not to force the USB flash drive into the slot. Forcing can cause damage to the drive or to the data contained on the drive. If the drive does not insert easily, rotate it 180o, and try to insert it again.
Getting StartedMRX920 User’s Manual 3-19When turned on, the unit only beeps when receiving an MIU signal in the selected route. Other readings are silently inserted into other routes. The laptop computer retrieves meter readings from the receiver in realtime and stores them in nonvolatile memory. It checks meter reading completeness against route files that are downloaded from the MX900 software. About one second after a reading is received, the message area and progress bar update the reading status of the route. NavigationAll MX900 functions are performed by using the tabs at the top of the MX900 window. You click the appropriate tab to perform the tasks. Figure 3.21 Navigating Within the SoftwareTo protect the driver’s safety, use the beeper function on the MRX920 to monitor meter reading. Navigation tabs
Getting Started3-20 MRX920 User’s ManualFor example, Figure 3.21 shows the Routes window with the route icon highlighted. SoftwareThe MX900 software application runs on the laptop computer that works in conjunction with the MRX920. The purpose of the software is to log meter readings from routes where R900s are installed. Messages from MIUs outside of the route are identified as such and are discarded. The MX900 software also provides a visual interface for the operator to monitor route progress.Although the MX900 software can start and stop the reading of message data, it does not control the receive frequency or the decoding of message data. Instead, the MRX920 contains a receiving and processing unit that collects data only from R900s.The file transfer between the software and the utility company billing system is in a file format specific to Neptune’s software application.Within the software, click in the toolbar at the top right of the window, get information and instructions on how to use the software.
MRX920 User’s Manual 4-1Chapter 4 TroubleshootingTroubleshooting the MRX920The troubleshooting section of this guide provides diagnostics proce-dures for troubleshooting MRX920 problems. It includes both a hard-ware section and a software section. It also includes recommendations on how to verify that the MRX920 is performing up to specification. Included are tables of possible symptoms, areas of focus, and actions that can be taken to try to resolve problems that can arise with either your MRX920 or MX900 software.Troubleshooting Hardware IssuesUse the following table to help identify possible solutions for hardware problems that can occur with the MRX920. Table 4.1 Hardware Troubleshooting TableProblem Probable Cause Things to CheckNo power to the unit.Loose connection at the vehicle plug.Loose connection at the MRX920.Look for the LED on the power cable.Look for the LED on power cable, but not on the MRX920. Be sure the red arrow on the cable matches the red dot on the MRX920.Internal fuse blown on the power cable. Look for the LED on the power cable.Dead battery or fuse in the utility vehicle. Check the electrical status of the utility vehicle.
Troubleshooting4-2 MRX920 User’s ManualMy USB connection isn't working.Cable is unplugged. Be sure the USB cable is secure on both the laptop end and the MRX920 end.Cable is damaged. Try any other USB cable. Connected through other method.Check Receiver Settings to ensure that you are connecting as you intended (Bluetooth vs. USB).Look at front of the MRX920. The LEDs labeled Bluetooth and USB flashes slowly when not connected, and flashes quickly on the chosen connection method (Bluetooth or USB) within the first few seconds of being connected. Flash continues extremely fast.Not getting readings.Unit is not connected correctly. As long as the Rx LED is changing from on to off, your MRX920 is receiving readings.RF antenna is damaged. Check the antenna for any crimps or damage.Power is applied, the MX900 host software executes, but no route data is available.USB flash drive not inserted.Make sure the USB flash drive is properly inserted into an available USB port on your laptop, or route files did not properly download from the network.Incompatible data on USB flash drive. Select the Self-Diagnostics tab to verify that the data on the USB flash drive is compatible.Table 4.1 Hardware Troubleshooting TableProblem Probable Cause Things to Check
TroubleshootingMRX920 User’s Manual 4-3Troubleshooting Host Software IssuesUse the following table to help identify possible solutions for host soft-ware problems that can occur with the MX900 software. Table 4.2 Host Software Troubleshooting TableProblem Probable Cause Things to CheckCannot import route file. Incorrect file type. Make sure the file you are importing is an .imp file.Corrupt file. Recreate the file in N_SIGHT.Cannot hear audible tone while meter reading.Audible tone checkbox is not selected. Verify that there is a check mark next to the Enable Tone option in the upper left corner of the Routes window.Volume is not turned up on the laptop. Verify that the volume on the laptop is turned up and is not on mute.Unable to view all accounts in Missed and Captured Reads windows. Filter is turned on. Verify that the filter in the bottom right corner of the Missed and Captured Reads window has been removed.Unable to export all routes. Unload checkbox is not selected. In the Unload window be sure to select all the routes to unload.Unable to locate route file. Route file has been saved to an unknown location, or cannot be located on network.In the Routes window click Load in the bottom right corner. Browse to the proper location where the route file has been saved and select it.Cannot install the software. Refer to “Software Installation” on Page 3-4 in this user's manual
Troubleshooting4-4 MRX920 User’s ManualMy Bluetooth connection isn't working.My MX900/RF Test software is connected to the wrong MRX920Check the MAC address (available under Connection Settings) and compare it to the MAC address on the MRX920's label.Connected through the other methodCheck Receiver Settings to ensure you are connecting as you intended (Bluetooth vs. USB)Look at front of MRX920. LEDs labeled Bluetooth and USB flashes slowly when not connected, and flashes quickly on the chosen connection method (Bluetooth or USB) within the first few seconds of being connected. Flash continues extremely fast.Cannot press the in the top right corner Must be in the Stop mode to be able to press the . Verify that the software is in the Stop mode.Table 4.2 Host Software Troubleshooting TableProblem Probable Cause Things to Check
MRX920 User’s Manual G-1Glossarycentral processing unit Often abbreviated as CPU, it is the brain of the computer. Sometimes referred to as the processor or central processor, the CPU is where most calculations take place. In terms of computing power, the CPU is the most important element of a computer system.default setting A computer term that is similar in meaning to factory setting. The default setting is one that the MX900 software automatically applies to an item. For example, the default setting for Enable Tone On/Off mode is Enable Tone Off. The Enable Tone is always off unless the meter reader changes the Enable Tone setting.direction keys Special keys on the laptop keyboard that allow you to move up or down a list of items. The direction keys, the Up (F5) and Down (F4) keys are indicated by arrow key icons on the laptop display.display The top part of the laptop computer where selections and information about routes and accounts are shown.download The process of sending readings and route information from the Host Computer to the USB flash drive used for readings.function key Special key on the laptop keyboard that allows you to perform tasks quickly. The function keys used by the software are on the top row of the laptop computer (PF1 - PF7) and in the two rows of F keys (F1 - F17). PF keys and F keys have an equivalent function in the MX900 host software.
GlossaryG-2 MRX920 User’s Manualhighlighted Describes an item that is selected. When you select an item using the direction keys, the software lets you know that it has been selected by accenting the item in negative image.host computer A computer that is accessed by a user working on another PC or workstation; for example, the host computer contains all the Mobile, RouteMAPS, or EZRouteMAPS data to which the billing computer and other PC operators can connect.message area A portion of a window that displays a message.meter number The number by which a utility identifies a meter.MHz Abbreviation for megahertz. One MHz represents one million cycles per second. microprocessor A chip that contains a central processing unit. At the heart of all personal computers and most workstations is a microprocessor. Microprocessors also control the logic of almost all digital devices.MIU ID An abbreviation for Meter Interface Unit Identifier, which is a discrete number used to identify a specific meter interface unit.operating system A critical program that runs on a computer that is used to run other programs. Operating systems perform basic tasks, such as, recognizing input from the keyboard, sending output to the display screen, keeping track of files and directories, and controlling any peripheral devices such as disk drives, ports, and printers.PC An abbreviation for personal computer, in the case of MRX920, this refers to the laptop.personal computer A general-purpose, single-user microcomputer designed to be operated by one person at a time. All are based on the microprocessor technology that enables manufacturers to put an entire central processing unit on one chip.
GlossaryMRX920 User’s Manual G-3screen The graphic portion of a display. The MX900 software windows show information in three different areas to present the information shown on the display: - A meter reading and loading indicator area with a graphic progress bar and pulsing reading indicator- A message and information display area- An active function key display bar select To choose a route or address by positioning a highlighted area using function keys. The highlighted item is selected.upload The process of sending readings and route data from the MRX920 to the host computer via Bluetooth/USB/serial port connection.USB flash drive A small, device that allows you to add memory, mass storage, and other capabilities to portable computers. USB flash drives are sometimes called thumb drives.Windows The operating required for MX900:- Windows 7 Professional (32 and 64 bit) - Windows 8 Professional (32 and 64 bit) - Windows 8.1 Professional (64 bit)- Windows 10 Professional (64 bit)
GlossaryNotes:G-4 MRX920 User’s Manual
MRX920 User’s Manual I-1IndexNumerics3rd-party laptopinstalling 3-3setting up 3-11specifications 2-9using 3-18Aantenna 3-15, 3-16cable 3-15 – 3-16installing 3-15 – 3-16automatic meter reading 3-1Bbeeperfunction 3-19begin MRX900 software 3-18board, CPU G-1Ccableantenna 3-15 – 3-16vehicle power supply 3-14captured reads, storage 3-1Caution icon 1-4connect, power supply 3-15connect power supply 3-14connecting the MRX920 antenna 3-15, 3-16conventions in manual 1-3CPU G-1CPU board G-1customer support 1-4Ddata, collection 1-2dimensions and weight, MRX920 2-8drive, flash 3-18durability, specs 2-10Eelectrical specifications 2-9electrical power supply 3-16environmental conditions 2-9Fflash drive 3-18insert 3-17inserting 3-18GGPS 2-10Hhardware setup 1-3, 3-1host software 1-2host software, troubleshooting 4-3Iiconscaution 1-4note 1-4warning 1-3installation, antenna 3-15Llaptop 3-3laptop, secured by seat belt 3-12laptop, setup for 3rd-party laptop 3-11loose connections 4-1Mmanual, conventions 1-3meterautomatic reading 3-1diagram of operations 1-2meter reading 1-2mobile system 3-1MRX920data exchange 3-1display areas G-3operating environment conditions 2-7troubleshooting 4-1MRX920, placement (illus.) 3-12MRX9200plug-in, cigarette lighter power 3-15NNote icon 1-4
IndexI-2 MRX920 User’s ManualOoperation 1-2Ppassenger seat, MRX920 unit placement 3-11placementof laptop 3-11of MRX920 unit 3-11plugging in the MRX920/MTX950 power cable 3-15plug-in power cord 3-15portable collector 3-1possible symptoms, troubleshooting 4-1power cable, vehicle power supply 3-14power supply 3-15power supply, connectcablepower 3-14 – 3-16problems, troubleshooting 4-1product support 1-4Rreceiver, for use with 3rd-party laptop 3-3receiver, MRX920/MTX950 3-3Sseat belt, to secure laptop 3-12set uphardware 3-1unit 1-3set up MRX920 3-11set up3rd-party laptop 3-11softwaredata exchange 3-1troubleshooting 4-3software, start 3-18specifications3rd-party laptop 2-9electrical 2-9environmental conditions 2-9start the software 3-18storage, data 3-1supply, vehicle power 3-14support, customer 1-4symptoms, troubleshooting 4-1systemhow it works 1-3portable 3-1Tthird-party laptop 3-3tone, audible 3-1troubleshooting 4-1troubleshooting MRX920 problems 4-1UUSB portinsert flash drive 3-18location 3-18using the 3rd-party laptop 3-18Vvehicle power supply, power cable 3-14WWarning icon 1-3weightMRX920 2-8
Neptune Technology Group Inc.1600 Alabama Highway 229Tallassee, AL 36078USATel: (800) 633-8754Fax: (334) 283-7293Neptune Technology Group (Canada) Ltd.7275 West Credit AvenueMississauga, OntarioL5N 5M9CanadaTel: (905) 858-4211Fax: (905) 858-0428Neptune Technology Group Inc.Avenida Ejército Nacional No 418, Piso 12, Desp. 1201-1202,Col. Chapultepec MoralesDelegación, Miguel Hidalgo11560 México D.istrito FederalTel: (525) 55203 5294 / (525) 55203 5708UM MRX920 05.16 Part No. 12508-002 © Copyright 2005-2016, Neptune Technology Group Inc. Neptune is a registered trademark of Neptune Technology Group Incneptunetg.comTAKE CONTROL

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