Neptune Technology Group MRXV3 Mobile Meter-Reading Transceiver User Manual 16 0202 Exhibit Cover

Neptune Technology Group Inc. Mobile Meter-Reading Transceiver 16 0202 Exhibit Cover

Manual

5015 B.U. Bowman Drive Buford, GA 30518 USA Voice: 770-831-8048 Fax: 770-831-8598
Certification Exhibit
FCC ID: P2SMRXV3
IC: 4171B-MRXV3
FCC Rule Part: 15.247
IC Radio Standards Specification: RSS-247
ACS Project Number: 16-0202
Manufacturer: Neptune Technology Group Inc.
Model: MRX920v3
Manual
MRX920™ User’s Manual
MRX920™ User’s Manual
Propriety Rights Notice
This manual is an unpublished work and contains the trade secrets and confidential
information of Neptune Technology Group Inc., which are not to be divulged to third
parties and may not be reproduced or transmitted in whole or part, in any form or by any
means, electronic or mechanical for any purpose, without the express written permission
of Neptune Technology Group Inc. All rights to designs or inventions disclosed herein,
including the right to manufacture, are reserved to Neptune Technology Group Inc. The
information contained in this document is subject to change without notice. Neptune
reserves the right to change the product specifications at any time without incurring any
obligations.
Trademarks Used in This Manual
MRX920TM is a trademark of Neptune Technology Group Inc. ARB® is a registered
trademark of Neptune Technology Group Inc. N_SIGHTTM is a trademark of Neptune
Technology Group Inc.
Other brands or product names are the trademarks or registered trademarks of their
respective holders.
Regulatory Compliance
Federal Communication Commission (FCC) Statement:
FCC ID: P2SMRXV3
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation. (US 47 CFR §15.19)
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate
the equipment. (US 47 CFR §15.21)
correct the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
RF Exposure
To comply with FCC/IC RF exposure limits for general population / uncontrolled
exposure, the antenna(s) used for this transmitter must be installed on non-permanent
objects and structures to provide a separation distance of at least 20 cm from all persons
(US 47 CFR §2.1091), and must not be co-located or operating in conjunction with any
other antenna or transmitter.
Industry Canada (IC) Notice:
IC: 4171B-MRXV3
This radio transmitter (4171B-MRXV3) has been approved by Industry Canada to
operate with the antenna types listed below with the maximum permissible gain and
required antenna impedance for each antenna type indicated. Antenna types not
included in this list, having a gain greater than the maximum gain indicated for that type,
are strictly prohibited for use with this device.
Le présent émetteur radio (4171B-MRXV3) a été approuvé par Industrie Canada pour
fonctionner avec les types d'antenne énumérés ci-dessous et ayant un gain admissible
maximal et l'impédance requise pour chaque type d'antenne. Les types d'antenne non
inclus dans cette liste, ou dont le gain est supérieur au gain maximal indiqué, sont
strictement interdits pour l'exploitation de l'émetteur.
Approved Antenna List
Type: Omni-Directional
Gain: 5dBi
Impedance: 50 ohms
Freq: 896-970 MHz
This device complies with Industry Canada licence-exempt RSS standard(s). Operation
is subject to the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause
undesired operation of the device
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
RF Exposure
Cet équipement est conforme aux limites d'exposition aux radiations dans un
environnement non contrôlé. Cet équipement doit être installé et utilisé à distance
minimum de 20 cm entre le radiateur et votre corps. Cet émetteur ne doit pas être co-
localisées ou opérant en conjonction avec tout autre antenne ou transmetteur.
MRX920TM User’s Manual
Literature No. UM MRX920 05.16
Part No. 12508-002
Neptune Technology Group Inc.
1600 Alabama Highway 229
Tallassee, AL 36078
Tel: (334) 283-6555
Fax: (334) 283-7293
Copyright © 2005-2016
Neptune Technology Group Inc.
All rights reserved.
Contents
MRX920 User’s Manual iii
1Introduction
System Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Conventions Used in this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Product Support within North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
2Specifications
Physical Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Dimensions and Weight of the MRX920 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
3Getting Started
MRX920/MX900 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
MRX920 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Bluetooth/USB Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
The Laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
iv MRX920 User’s Manual
Contents
Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Installing MRX900 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Completing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Initializing the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Installing the USB Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
If Windows 7 Does Not Recognize Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Updating the Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Setting Up the MRX920 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Installing the MRX920 in the Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Plugging in the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Installing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Inserting the USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Starting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Becoming Familiar with the MRX920 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
4Troubleshooting
Troubleshooting the MRX920 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Troubleshooting Hardware Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Troubleshooting Host Software Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Glossary
Index
MRX920 User’s Manual vii
Figures
Figure Title Page
1.1 MRX920 Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.2 MRX920 Meter Reading Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
2.1 MRX920 Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
3.1 MRX920 Receiving/Processing Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.2 Installing MRX900 Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3.3 InstallShield Wizard Completed Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.4 Initializing the Database message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.5 Selecting Neptune MRX920 Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
3.6 Neptune MRX920 Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
3.7 Neptune MRX920 Properties General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
3.8 Update Driver Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
3.9 Update Driver Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
3.10 Browse for Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
3.11 Windows Security Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
3.12 Update Driver Software Successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
3.13 MRX920 Placed in Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
3.14 Optional Mobile Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
3.15 Mobile Office in Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
3.16 Vehicle Power Supply Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
3.17 Vehicle Power Supply Cable Inserted In Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
3.18 Antenna Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
3.19 Antenna Cable Through Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
3.20 USB Port and Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
3.21 Navigating Within the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Figures
viii MRX920 User’s Manual
Figure Title Page
MRX920 User’s Manual ix
Tables
Table Title Page
2.1 Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.2 Dimensions and Weight of the MRX920 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2.3 Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
4.1 Hardware Troubleshooting Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.2 Host Software Troubleshooting Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
xMRX920 User’s Manual
Notes:
Tables
MRX920 User’s Manual 1-1
Chapter 1 Introduction
The MRX920ΤΜ is a compact, portable, mobile data collection device
used for meter reading of Neptune radio frequency equipped water
meters. It is used in conjunction with the MX900 software to conduct
automatic meter reading. The data collected is then communicated to
the utility’s billing system.
Figure 1.1 MRX920 Receiver
The MRX920 provides the meter reading industry with many
advantages over current meter reading methods:
• Suitable for any size utility
• Portable and easy to set up
• Significantly reduced man-hours needed to collect readings
• Maximized meter reading success rates
• Improved meter reading accuracy
• Access for meters that are “hard-to-read” or “dangerous-to-read”
Introduction
1-2 MRX920 User’s Manual
• Increased safety and minimized liability exposure
System Operations
Operators use the N_SIGHTTM host software to make route assignments
for meter readers. The routes to be read are obtained from the utility
billing system and placed on a USB flash drive or accessed by use of a
Bluetooth connection for the meter readers. Routes are loaded into the
MX900 host software. Each meter reader drives through the assigned
routes to collect data broadcast by R900® meter interface units (MIUs).
When complete, the meter readings can be uploaded to the N_SIGHT
host software. The host software transfers the customer information to
the billing computer to generate customer bills. See Figure 1.2.
Figure 1.2 MRX920 Meter Reading Operations
The MRX920 is only to be used for in-vehicle purposes.
Introduction
MRX920 User’s Manual 1-3
About This Manual
The MRX920™ User’s Manual describes the system and its features.
This manual also provides procedures on how to set up the MRX920,
use its MX900 software, exit, and close the unit. This manual contains
the following chapters:
Conventions Used in this Manual
This manual uses the following icons and typographical conventions to
identify special information.
Chapter Title Description
2 Specifications Provides a section that includes all product
specifications, including dimensions, weight,
and environmental conditions.
3 Getting Started with the
MRX920 Describes hardware setup instructions, power
and antenna connection, and instructions on
how to turn on the laptop computer. The chapter
also includes information on how to adjust sys-
tem settings including keyboard backlighting,
display intensity, and the beeper settings. It also
provides steps for installing and updating the
software.
4 Using the MRX920 Explains how the product works, procedures for
reading meters, reviewing account information,
reading missed meters, using the data logger,
using the mapping feature, and exiting the soft-
ware.
5 Troubleshooting Provides diagnostics procedures for trouble-
shooting MRX920 problems.
The Warning icon identifies actions that can cause injury to the user or
permanently damage the product.
Introduction
1-4 MRX920 User’s Manual
Product Support within North America
Neptune offers various methods to receive high-quality, responsive
Customer Support. However, before contacting Neptune, it is important
that you know the version number of the host software that your
MRX920 uses. This information is useful to the Customer Support
Specialist who addresses the call.
Contacting Customer Support
Within North America, Neptune Customer Support is available Monday through
Friday, 7:00 AM to 5:00 PM Central Standard Time by telephone, email, or fax.
Phone
To contact Neptune Customer Support by phone, complete the
following steps.
1Call (800) 647-4832.
The Caution icon identifies important information that is critical to ensuring that
data stored with the MRX920 is not lost.
The Note icon identifies information that clarifies a point within the text.
All small caps Refers to keys. Examples: ENTER, ALT, TAB
All bold initial caps Refers to field names, menus, buttons, and menu options. Example: Device field or
File menu.
+ between keys Refers to pressing the keys at the same time. Example: ALT+B
The version number of MX900 software is located on the title bar at the top of
your window.
Introduction
MRX920 User’s Manual 1-5
2 Select one of the following options.
• Press 1 if you have a Technical Support Personal Identification
Number (PIN).
• Press 2 if you do not have a Technical Support PIN number.
3 Enter the six digit PIN number and press #.
4 Select one of the following options.
• Press 2 for Technical Support.
• Press 3 for maintenance contracts or renewals.
• Press 4 for Return Material Authorization (RMA) for Canadian
Accounts.
You are directed to the appropriate team of Customer Support Spe-
cialists. The specialists are dedicated to you until the issue is
resolved to your satisfaction. When you call, be prepared to give
the following information.
• Your name and utility or company name.
• A description of what occurred and what you were doing at the
time.
• A description of any actions taken to correct the issue.
Fax
To contact Neptune Customer Support by fax, send a description of your
problem to (334) 283-7497. Please include on the fax cover sheet the
best time of day for a Customer Support Specialist to contact you.
Email
To contact Customer Support by email, send your message with a
description of the problem to hhsupp@neptunetg.com.
Introduction
Notes:
1-6 MRX920 User’s Manual
MRX920 User’s Manual 2-7
Chapter 2 Specifications
This chapter provides product specifications, including dimensions,
weight, and environmental conditions for the MRX920.
Physical Conditions
The following table lists the specifications and weight for the MX920
data collection device.
Table 2.1 Physical Specifications
Operating Temperature -4F to +122F (-20C to +50C)
Storage Temperature -40F to +185F (-40C to +85C)
Operating Humidity 5% to 95% non-condensing relative humidity
Weight 5 lbs
Specifications
2-8 MRX920 User’s Manual
Dimensions and Weight of the MRX920
The MRX920 is light in weight and compact in size. Refer to Table 2.2
and Figure 2.1 for the dimensions and weight of this unit.
Figure 2.1 MRX920 Dimensions
Table 2.2 Dimensions and Weight of the MRX920
Dimensions Refer to Figure 2.1, measurement in inches.
Weight Approximately 5.0 pounds (2.27 kg.)
Specifications
MRX920 User’s Manual 2-9
Hardware Requirements
In order to adequately run the MX900 software, the laptop you use must
meet the following minimum specifications:
Table 2.3 Hardware Requirements
The MRX920 is a mobile data collector designed to be used in a vehicle
designated for meter reading. It has been constructed to be used
occasionally on a bumpy terrain found in rural meter reading routes. This
needs to be considered when choosing a laptop to use with the MRX920.
Should your utility operate the MRX920 in bumpy conditions or should you
require a display rated for outdoor visibility, Neptune recommends
considering a ruggedized laptop such as a Panasonic Toughbook® or
equivalent.
Neptune recommends one of the following:
• Cigarette lighter adapter, required for laptop
• Extended life battery
Processor Intel Pentium Processor 1.7 GHz
Electrical Specifi-
cation The following to be considered:
• Power consumption: < 1A
• Power supply: 12V DC via vehicle power source adapter
Operating System One of the following operating systems is required:
• Windows 7 Professional (32 and 64 bit)
• Windows 8 Professional (32 and 64 bit)
• Windows 8.1 Professional (64 bit)
• Windows 10 Professional (64 bit)
Processor Intel Pentium processor 1.7 GHz
Memory 1 GB
Communication The following to be considered:
• Internal 802.11 b/g wireless LAN
• Windows Wireless Connection Manager (if Bluetooth connection to
the receiver is desired)
Display 12.1" XGA (800 x 600)
Keyboard 89-key
USB USB 2.0
Specifications
2-10 MRX920 User’s Manual
GPS GPS receiver (mapping package is optional)
Physical
Specification Weight: 5 lbs
MRX920 User’s Manual 3-1
Chapter 3 Getting Started
This chapter provides an overview of the MRX920 along with software
installation and hardware setup instructions including power and
antenna connection. This chapter also includes information on how to
adjust system settings including keyboard backlighting, display
intensity, and the beeper settings.
MRX920/MX900 Overview
The MRX920 is a portable, mobile data collection device. It is used in
conjunction with internal software, a laptop computer, and the MX900
software to conduct automatic meter reading. The data collected is then
communicated to the utility’s billing system.
The MRX920 features the following:
• Durable construction in a compact design for everyday use in any
vehicle
• Optional map view with GPS capability
• Available Bluetooth connection to laptops
• Audible tone sounds to indicate successful readings
• Wireless loading and unloading
• Ability to read R900 radio transmitters
• Captured reads stored to the hard drive of the laptop
Getting Started
3-2 MRX920 User’s Manual
MRX920 Features
The MRX920 consists of a data collection receiver/processing unit and
the user’s laptop computer for use in meter reading. See Figure 3.1. The
unit features meter reading software designed for simplified route
collection.
Figure 3.1 MRX920 Receiving/Processing Unit
Attempting to repair or modify the unit on your own can result in personal injury
or damage to the unit and will void the warranty.
Getting Started
MRX920 User’s Manual 3-3
Bluetooth/USB Support
The MX900 software supports Bluetooth and USB connection to the
current receiver as well as a serial port connection for the legacy model
receiver.
Bluetooth Support
The latest generation MRX920 supports Bluetooth connectivity from
the MRX920 unit to the laptop. Only one MRX920 at a time can be
bonded to the MX900 host software/PC.
USB Connection
The MX900 software supports a virtual serial port over USB.
Neptune’s driver maps the USB device on the MRX920 to a virtual
communications port. The MRX920 must be plugged into PC via USB
cord in order to install USB driver.
The Laptop
One of the available options when purchasing the MRX920 is to
purchase the receiver by itself. This allows you to utilize an existing
laptop hardware already installed in the utility vehicle. This section
guides you through setting up the MRX920 with a third-party laptop.
The laptop needs a car charger or power inverter in order to be charged
in the vehicle while reading.
During the installation, prompts provide a warning indicating that the driver is not
Windows certified.
Neptune is not responsible for issues with any laptops not provided by Neptune and
does not warranty, support, or repair laptops not provided by Neptune.
Getting Started
3-4 MRX920 User’s Manual
Software Installation
Installing MRX900
After accepting the License Agreement, the following window appears.
Figure 3.2 Installing MRX900 Window
Please wait to continue.
The installation can take a few minutes. The green progress bar indicates how much
time the installation is taking.
Getting Started
MRX920 User’s Manual 3-5
Completing the Installation
When the installation is complete, the following window appears.
Figure 3.3 InstallShield Wizard Completed Window
Click Finish to close the InstallShield Wizard.
Initializing the Database
After installing MX900, when you start MX900, the following window
appears.
Figure 3.4 Initializing the Database message
Getting Started
3-6 MRX920 User’s Manual
Installing the USB Driver
To install the USB drive, complete the following steps.
1 Be sure your MRX920 is powered from your automobile's cigarette
lighter plug.
2 Connect the MRX920 to your laptop using an USB cable.
If Windows 7 Does Not Recognize Driver
If Windows 7 does not automatically prompt you for the device driver,
complete the following steps.
1 Select Start.
2 Select Control Panel.
3 Select View devices and printers.
4 Scroll down to select Neptune MRX920.
The following dialog appears.
Figure 3.5 Selecting Neptune MRX920 Properties
5 Right-click and select Properties.
The following steps are for Windows 7 users only.
Getting Started
MRX920 User’s Manual 3-7
The following dialog appears.
Figure 3.6 Neptune MRX920 Properties
6 Select the Hardware tab.
The following dialog appears.
Getting Started
3-8 MRX920 User’s Manual
Figure 3.7 Neptune MRX920 Properties General Tab
7Click .
The following dialog appears.
Getting Started
MRX920 User’s Manual 3-9
Updating the Driver
Complete the following steps.
Figure 3.8 Update Driver Dialog
1Click .
The following dialog appears.
Figure 3.9 Update Driver Software
Getting Started
3-10 MRX920 User’s Manual
2 Select Browse my computer for driver software.
Figure 3.10 Browse for Driver
3Click Browse to locate the mrxusbdriver folder on the installation
media.
The following dialog appears.
Figure 3.11 Windows Security Dialog
4 Select Install this driver software anyway.
Getting Started
MRX920 User’s Manual 3-11
The following dialog appears.
Figure 3.12 Update Driver Software Successful
5Click Close.
6 Close all dialogs and go back to Devices and Printers.
The driver installation is complete.
Setting Up the MRX920
To set up the MRX920, please refer to Chapter 3 of this manual for the
following instructions.
•“Plugging in the Power Cable,” on page 3-14.
•“Installing the Antenna,” on page 3-15
•“Inserting the USB Flash Drive,” on page 3-17
•“Starting the Software,” on page 3-18 (Software must first be
installed.)
Getting Started
3-12 MRX920 User’s Manual
Installing the MRX920 in the Vehicle
With the MRX920, you have flexibility as to where to place the unit, for
example, under the seat, in the back seat, and so forth. The most
optimum way of using the unit is to place the unit in the passenger seat
and fasten the seat belt through the straps on the carrying case, Part No.
13125-001. See Figure 3.13.
Figure 3.13 MRX920 Placed in Vehicle
Neptune offers an optional mobile office unit, Part No. 1310A-001, that
can help you organize your equipment with a compartment for the
MRX920 and a way to secure your laptop. See Figure 3.14 and Figure
3.15 on page 3-13 for how you can use this unit.
Getting Started
MRX920 User’s Manual 3-13
Figure 3.14 Optional Mobile Office
The mobile office unit can keep your laptop and MRX920 secure while
driving.
Figure 3.15 Mobile Office in Use
The laptop must be installed securely in a vehicle mount. This protects the driver and
equipment should the vehicle be required to come to an immediate stop.
Getting Started
3-14 MRX920 User’s Manual
Plugging in the Power Cable
Complete the following steps to connect the vehicle power supply
power cable to the MRX920, and plug it into the vehicle power supply
receptacle.
1 Start the vehicle.
2 Grip the vehicle power supply cable by the black sleeve, not the
metal casing.
3 Line up the red arrows and insert the power connector until the
metal locking mechanism twists and locks into place.
4 After the power supply cable is connected, the red dot and red
arrow should align, ensuring you that the cable is connected.
It is very important to first start the vehicle before connecting the cable.
You might need to wiggle the power supply cable a little to get the connector to click.
Getting Started
MRX920 User’s Manual 3-15
5 Insert the appropriate end of the vehicle power supply power cable
into the connector on the MRX920, as illustrated in Figure 3.16.
Figure 3.16 Vehicle Power Supply Power Cable
6 Plug the other end of the power cable into the vehicle power
supply receptacle as illustrated in Figure 3.17.
Figure 3.17 Vehicle Power Supply Cable Inserted In Car
Installing the Antenna
The proper installation of the antenna cable is critical for the optimal
performance of the MRX920. If the cable is crimped, the performance
of the unit degrades significantly.
There are several options for running the cable. Whichever method
works best for you depends on the type of vehicle being used. The most
important consideration when installing the antenna is for the cable to
remain undamaged.
Vehicle power
supply cable
Vehicle
power
supply
Getting Started
3-16 MRX920 User’s Manual
To ensure proper installation of the antenna, complete the following
steps.
1 Referring to Figure 3.1 on page 3-2, connect the RF antenna to the
MRX920 and hand-tighten the connector by turning it clockwise
until it is secured.
2 Place the magnetic base of the antenna in the center of the roof
approximately one foot (30 cm) behind the leading edge of the roof.
Figure 3.18 Antenna Installation
3 Route the antenna wire through the passenger window or through
the door. See Figure 3.19. To prevent the cable from crimping,
protect the cable as illustrated in the following figure.
Figure 3.19 Antenna Cable Through Window
Antenna base
The cable runs
through the window,
which is the preferred
method.
Getting Started
MRX920 User’s Manual 3-17
4 Use one of the cable protectors (Part No. 12729-001) that are
included with the MRX920.
5 Gently close the window, positioning the antenna cable so there is
no pressure on it.
Inserting the USB Flash Drive
Complete the following steps to insert the USB flash drive containing
the routes you plan to read.
1 If there is a cover over the USB flash drive, remove the cover.
2 Remove the dust cover from the USB port.
Caution is necessary to ensure there is sufficient room for the cable and that it
does not get crimped.
In some vehicles, there is enough room to run the cable through the doorframe of the
vehicle without crimping the cable. Other vehicles do not always have enough
clearance (especially vehicles with rain gutters). Running the cable through a rear
door can be an option. You can also run the cable through a window.
Pressure on the antenna cable can cause damage.
Neptune recommends that you insert the USB flash drive into the laptop after you
place the laptop in the vehicle.
Getting Started
3-18 MRX920 User’s Manual
Figure 3.20 USB Port and Drive
3 Insert the USB flash drive into the port on the laptop.
Starting the Software
Complete the following steps to start the software on your laptop.
1 Double-click on the icon on your Windows desktop.
The software automatically attempts to import a route file. When
the import process is complete, the Routes window appears.
2 Within the software, click in the toolbar at the top right of the
window, get information and instructions on how to use the
software.
Becoming Familiar with the MRX920
When the installation is complete, you are ready to begin using the
MRX920 for meter reading. Please refer to chapter 4 for instructions on
operating the MRX920.
USB port
USB flash drive
Be careful not to force the USB flash drive into the slot. Forcing can cause
damage to the drive or to the data contained on the drive. If the drive does not
insert easily, rotate it 180o, and try to insert it again.
Getting Started
MRX920 User’s Manual 3-19
When turned on, the unit only beeps when receiving an MIU signal in
the selected route. Other readings are silently inserted into other routes.
The laptop computer retrieves meter readings from the receiver in
realtime and stores them in nonvolatile memory. It checks meter reading
completeness against route files that are downloaded from the MX900
software. About one second after a reading is received, the message area
and progress bar update the reading status of the route.
Navigation
All MX900 functions are performed by using the tabs at the top of the
MX900 window. You click the appropriate tab to perform the tasks.
Figure 3.21 Navigating Within the Software
To protect the driver’s safety, use the beeper function on the MRX920 to monitor
meter reading.
Navigation tabs
Getting Started
3-20 MRX920 User’s Manual
For example, Figure 3.21 shows the Routes window with the
route icon highlighted.
Software
The MX900 software application runs on the laptop computer that
works in conjunction with the MRX920. The purpose of the software is
to log meter readings from routes where R900s are installed. Messages
from MIUs outside of the route are identified as such and are discarded.
The MX900 software also provides a visual interface for the operator to
monitor route progress.
Although the MX900 software can start and stop the reading of message
data, it does not control the receive frequency or the decoding of
message data. Instead, the MRX920 contains a receiving and processing
unit that collects data only from R900s.
The file transfer between the software and the utility company billing
system is in a file format specific to Neptune’s software application.
Within the software, click in the toolbar at the top right of the
window, get information and instructions on how to use the software.
MRX920 User’s Manual 4-1
Chapter 4 Troubleshooting
Troubleshooting the MRX920
The troubleshooting section of this guide provides diagnostics proce-
dures for troubleshooting MRX920 problems. It includes both a hard-
ware section and a software section. It also includes recommendations
on how to verify that the MRX920 is performing up to specification.
Included are tables of possible symptoms, areas of focus, and actions
that can be taken to try to resolve problems that can arise with either
your MRX920 or MX900 software.
Troubleshooting Hardware Issues
Use the following table to help identify possible solutions for hardware
problems that can occur with the MRX920.
Table 4.1 Hardware Troubleshooting Table
Problem Probable Cause Things to Check
No power to the unit.
Loose connection at the vehicle plug.
Loose connection at the MRX920.
Look for the LED on the power cable.
Look for the LED on power cable, but
not on the MRX920. Be sure the red
arrow on the cable matches the red dot
on the MRX920.
Internal fuse blown on the power
cable. Look for the LED on the power cable.
Dead battery or fuse in the utility
vehicle. Check the electrical status of the utility
vehicle.
Troubleshooting
4-2 MRX920 User’s Manual
My USB connection isn't working.
Cable is unplugged. Be sure the USB cable is secure on
both the laptop end and the MRX920
end.
Cable is damaged. Try any other USB cable.
Connected through other method.
Check Receiver Settings to ensure
that you are connecting as you
intended (Bluetooth vs. USB).
Look at front of the MRX920. The
LEDs labeled Bluetooth and USB
flashes slowly when not connected,
and flashes quickly on the chosen
connection method (Bluetooth or USB)
within the first few seconds of being
connected. Flash continues extremely
fast.
Not getting readings.
Unit is not connected correctly. As long as the Rx LED is changing
from on to off, your MRX920 is
receiving readings.
RF antenna is damaged. Check the antenna for any crimps or
damage.
Power is applied, the MX900 host
software executes, but no route
data is available.
USB flash drive not inserted.
Make sure the USB flash drive is
properly inserted into an available USB
port on your laptop, or route files did
not properly download from the
network.
Incompatible data on USB flash drive. Select the Self-Diagnostics tab to
verify that the data on the USB flash
drive is compatible.
Table 4.1 Hardware Troubleshooting Table
Problem Probable Cause Things to Check
Troubleshooting
MRX920 User’s Manual 4-3
Troubleshooting Host Software Issues
Use the following table to help identify possible solutions for host soft-
ware problems that can occur with the MX900 software.
Table 4.2 Host Software Troubleshooting Table
Problem Probable Cause Things to Check
Cannot import route file. Incorrect file type. Make sure the file you are importing is
an .imp file.
Corrupt file. Recreate the file in N_SIGHT.
Cannot hear audible tone while
meter reading.
Audible tone checkbox is not selected. Verify that there is a check mark next
to the Enable Tone option in the upper
left corner of the Routes window.
Volume is not turned up on the laptop. Verify that the volume on the laptop is
turned up and is not on mute.
Unable to view all accounts in
Missed and Captured Reads
windows. Filter is turned on. Verify that the filter in the bottom right
corner of the Missed and Captured
Reads window has been removed.
Unable to export all routes. Unload checkbox is not selected. In the Unload window be sure to select
all the routes to unload.
Unable to locate route file. Route file has been saved to an
unknown location, or cannot be
located on network.
In the Routes window click Load in the
bottom right corner. Browse to the
proper location where the route file has
been saved and select it.
Cannot install the software. Refer to “Software Installation” on
Page 3-4 in this user's manual
Troubleshooting
4-4 MRX920 User’s Manual
My Bluetooth connection isn't
working.
My MX900/RF Test software is
connected to the wrong MRX920
Check the MAC address (available
under Connection Settings) and
compare it to the MAC address on the
MRX920's label.
Connected through the other method
Check Receiver Settings to ensure
you are connecting as you intended
(Bluetooth vs. USB)
Look at front of MRX920. LEDs labeled
Bluetooth and USB flashes slowly
when not connected, and flashes
quickly on the chosen connection
method (Bluetooth or USB) within the
first few seconds of being connected.
Flash continues extremely fast.
Cannot press the in the top
right corner Must be in the Stop mode to be able to
press the . Verify that the software is in the Stop
mode.
Table 4.2 Host Software Troubleshooting Table
Problem Probable Cause Things to Check
MRX920 User’s Manual G-1
Glossary
central processing unit Often abbreviated as CPU, it is the brain of the computer. Sometimes
referred to as the processor or central processor, the CPU is where most
calculations take place. In terms of computing power, the CPU is the most
important element of a computer system.
default setting A computer term that is similar in meaning to factory setting. The default
setting is one that the MX900 software automatically applies to an item. For
example, the default setting for Enable Tone On/Off mode is Enable Tone Off.
The Enable Tone is always off unless the meter reader changes the Enable
Tone setting.
direction keys Special keys on the laptop keyboard that allow you to move up or down a list
of items. The direction keys, the Up (F5) and Down (F4) keys are indicated
by arrow key icons on the laptop display.
display The top part of the laptop computer where selections and information about
routes and accounts are shown.
download The process of sending readings and route information from the Host
Computer to the USB flash drive used for readings.
function key Special key on the laptop keyboard that allows you to perform tasks quickly.
The function keys used by the software are on the top row of the laptop
computer (PF1 - PF7) and in the two rows of F keys (F1 - F17). PF keys and
F keys have an equivalent function in the MX900 host software.
Glossary
G-2 MRX920 User’s Manual
highlighted Describes an item that is selected. When you select an item using the
direction keys, the software lets you know that it has been selected by
accenting the item in negative image.
host computer A computer that is accessed by a user working on another PC or workstation;
for example, the host computer contains all the Mobile, RouteMAPS, or
EZRouteMAPS data to which the billing computer and other PC
operators can connect.
message area A portion of a window that displays a message.
meter number The number by which a utility identifies a meter.
MHz Abbreviation for megahertz. One MHz represents one million cycles per
second.
microprocessor A chip that contains a central processing unit. At the heart of all personal
computers and most workstations is a microprocessor. Microprocessors also
control the logic of almost all digital devices.
MIU ID An abbreviation for Meter Interface Unit Identifier, which is a discrete number
used to identify a specific meter interface unit.
operating system A critical program that runs on a computer that is used to run other programs.
Operating systems perform basic tasks, such as, recognizing input from the
keyboard, sending output to the display screen, keeping track of files and
directories, and controlling any peripheral devices such as disk drives, ports,
and printers.
PC An abbreviation for personal computer, in the case of MRX920, this refers to
the laptop.
personal computer A general-purpose, single-user microcomputer designed to be operated by
one person at a time. All are based on the microprocessor technology that
enables manufacturers to put an entire central processing unit on one chip.
Glossary
MRX920 User’s Manual G-3
screen The graphic portion of a display. The MX900 software windows show
information in three different areas to present the information shown on the
display:
- A meter reading and loading indicator area with a graphic progress bar and
pulsing reading indicator
- A message and information display area
- An active function key display bar
select To choose a route or address by positioning a highlighted area using function
keys. The highlighted item is selected.
upload The process of sending readings and route data from the MRX920 to the
host computer via Bluetooth/USB/serial port connection.
USB flash drive A small, device that allows you to add memory, mass storage, and other
capabilities to portable computers. USB flash drives are sometimes called
thumb drives.
Windows The operating required for MX900:
- Windows 7 Professional (32 and 64 bit)
- Windows 8 Professional (32 and 64 bit)
- Windows 8.1 Professional (64 bit)
- Windows 10 Professional (64 bit)
Glossary
Notes:
G-4 MRX920 User’s Manual
MRX920 User’s Manual I-1
Index
Numerics
3rd-party laptop
installing 3-3
setting up 3-11
specifications 2-9
using 3-18
A
antenna 3-15, 3-16
cable 3-15 – 3-16
installing 3-15 – 3-16
automatic meter reading 3-1
B
beeper
function 3-19
begin MRX900 software 3-18
board, CPU G-1
C
cable
antenna 3-15 – 3-16
vehicle power supply 3-14
captured reads, storage 3-1
Caution icon 1-4
connect, power supply 3-15
connect power supply 3-14
connecting the MRX920 antenna 3-15, 3-16
conventions in manual 1-3
CPU G-1
CPU board G-1
customer support 1-4
D
data, collection 1-2
dimensions and weight, MRX920 2-8
drive, flash 3-18
durability, specs 2-10
E
electrical specifications 2-9
electrical power supply 3-16
environmental conditions 2-9
F
flash drive 3-18
insert 3-17
inserting 3-18
G
GPS 2-10
H
hardware setup 1-3, 3-1
host software 1-2
host software, troubleshooting 4-3
I
icons
caution 1-4
note 1-4
warning 1-3
installation, antenna 3-15
L
laptop 3-3
laptop, secured by seat belt 3-12
laptop, setup for 3rd-party laptop 3-11
loose connections 4-1
M
manual, conventions 1-3
meter
automatic reading 3-1
diagram of operations 1-2
meter reading 1-2
mobile system 3-1
MRX920
data exchange 3-1
display areas G-3
operating environment conditions 2-7
troubleshooting 4-1
MRX920, placement (illus.) 3-12
MRX9200
plug-in, cigarette lighter power 3-15
N
Note icon 1-4
Index
I-2 MRX920 User’s Manual
O
operation 1-2
P
passenger seat, MRX920 unit placement 3-11
placement
of laptop 3-11
of MRX920 unit 3-11
plugging in the MRX920/MTX950 power cable 3-15
plug-in power cord 3-15
portable collector 3-1
possible symptoms, troubleshooting 4-1
power cable, vehicle power supply 3-14
power supply 3-15
power supply, connect
cable
power 3-14 – 3-16
problems, troubleshooting 4-1
product support 1-4
R
receiver, for use with 3rd-party laptop 3-3
receiver, MRX920/MTX950 3-3
S
seat belt, to secure laptop 3-12
set up
hardware 3-1
unit 1-3
set up MRX920 3-11
set up3rd-party laptop 3-11
software
data exchange 3-1
troubleshooting 4-3
software, start 3-18
specifications
3rd-party laptop 2-9
electrical 2-9
environmental conditions 2-9
start the software 3-18
storage, data 3-1
supply, vehicle power 3-14
support, customer 1-4
symptoms, troubleshooting 4-1
system
how it works 1-3
portable 3-1
T
third-party laptop 3-3
tone, audible 3-1
troubleshooting 4-1
troubleshooting MRX920 problems 4-1
U
USB port
insert flash drive 3-18
location 3-18
using the 3rd-party laptop 3-18
V
vehicle power supply, power cable 3-14
W
Warning icon 1-3
weight
MRX920 2-8
Neptune Technology Group Inc.
1600 Alabama Highway 229
Tallassee, AL 36078
USA
Tel: (800) 633-8754
Fax: (334) 283-7293
Neptune Technology Group (Canada) Ltd.
7275 West Credit Avenue
Mississauga, Ontario
L5N 5M9
Canada
Tel: (905) 858-4211
Fax: (905) 858-0428
Neptune Technology Group Inc.
Avenida Ejército Nacional No 418,
Piso 12, Desp. 1201-1202,
Col. Chapultepec Morales
Delegación, Miguel Hidalgo
11560 México D.istrito Federal
Tel: (525) 55203 5294 / (525) 55203 5708
UM MRX920 05.16 Part No. 12508-002 © Copyright 2005-2016, Neptune Technology Group Inc. Neptune is a registered trademark of Neptune Technology Group Inc
neptunetg.com
TAKE CONTROL

Navigation menu