Netgear orporated 10200134 N 150 Wireless Router User Manual Part 2

Netgear Incorporated N 150 Wireless Router Part 2

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User Manual Part 2

Fine-Tuning Your Network 5-14v1.0, August 2010Optimizing Wireless PerformanceThe speed and operating distance or range of your wireless connection can vary significantly based on the physical placement of the wireless router. You should choose a location for your router that will maximize the network speed.The following list describes how to optimize wireless router performance.•Identify critical wireless links.If your network has several wireless devices, decide which wireless devices need the highest data rate, and locate the router near them. Many wireless products have automatic data-rate fallback, which allows increased distances without loss of connectivity. This also means that devices that are farther away might be slower. Therefore, the most critical links in your network are those where the traffic is high and the distances are great. Optimize those first. •Choose placement carefully.For best results, place your router:– Near the center of the area in which your computers will operate.– In an elevated location such as a high shelf where the wirelessly connected computers have line-of-sight access (even if through walls).– Avoid obstacles to wireless signals.– Keep wireless devices at least 2 feet from large metal fixtures such as file cabinets, refrigerators, pipes, metal ceilings, reinforced concrete, and metal partitions.– Keep away from large amounts of water such as fish tanks and water coolers.• Reduce interference.– Avoid windows unless communicating between buildings.– Place wireless devices away from various electromagnetic noise sources, especially those in the 2400–2500 MHz frequency band. Common noise-creating sources are:• Computers and fax machines (no closer than 1 foot)• Copying machines, elevators, and cell phones (no closer than 6 feet)Note: Failure to follow these guidelines can result in significant performance degradation or inability to wirelessly connect to the router. For complete range and performance specifications, click the link to the online document “Wireless Networking Basics” in Appendix B.

Fine-Tuning Your Network 5-15v1.0, August 2010• Microwave ovens (no closer than 10 feet)• Choose your settings.– Use a scanning utility to determine what other wireless networks are operating nearby, and choose an unused channel.– Turn off SSID broadcast, and change the default SSID. Other nearby devices might automatically try to connect to your network several times a second, which can cause significant performance reduction. • Use WMM to improve the performance of voice and video traffic over the wireless link.Changing the MTU SizeThe Maximum Transmission Unit (MTU) is the largest data packet a network device transmits. When one network device communicates across the Internet with another, the data packets travel through many devices along the way. If any device in the data path has a lower MTU setting than the other devices, the data packets must be split or “fragmented” to accommodate the one with the smallest MTU. The best MTU setting for NETGEAR equipment is often just the default value, and changing the value might fix one problem but cause another. Leave MTU unchanged unless one of these situations occurs:• You have problems connecting to your ISP, or other Internet service, and either the technical support of the ISP or of NETGEAR recommends changing the MTU size. These might require an MTU change:– A secure Web site that will not open, or displays only part of a Web page– Yahoo e-mail– MSN– America Online’s DSL service• You use VPN and have severe performance problems.• You used a program to optimize MTU for performance reasons, and now you have connectivity or performance problems.Note: An incorrect MTU setting can cause Internet communication problems such as the inability to access certain Web sites, frames within Web sites, secure login pages, or FTP or POP servers.

Fine-Tuning Your Network 5-16v1.0, August 2010If you suspect an MTU problem, a common solution is to change the MTU size to 1400. If you are willing to experiment, you can gradually reduce the MTU size from the maximum value of 1500 until the problem goes away. Table 5-1 describes common MTU sizes and applications.To change the MTU size:1. In the main menu, under Advanced, select WAN Setup. 2. In the MTU Size field, enter a new size between 64 and 1500.3. Click Apply to save the new configuration.Overview of Home and Small Office Networking TechnologiesCommon connection types and their speed and security considerations are:•Broadband Internet. Your Internet connection speed is determined by your modem type, such as ADSL or cable modem, as well as the connection speed of the sites to which you connect, and general Internet traffic. ADSL and cable modem connections are asymmetrical, meaning they have a lower data rate to the Internet (upstream) than from the Internet (downstream). Keep in mind that when you connect to another site that also has an asymmetrical connection, the data rate between your sites is limited by each side’s upstream data rate. A typical residential ADSL or cable modem connection provides a downstream throughput of about 1 to 3 megabits per second (Mbps). Newer technologies such as ADSL2+ and Fiber to the Home (FTTH) will increase the connection speed to tens of Mbps.Table 5-1. Common MTU SizesMTU Application1500 The largest Ethernet packet size and the default value. This is the typical setting for non-PPPoE, non-VPN connections, and is the default value for NETGEAR routers, adapters, and switches.1492 Used in PPPoE environments.1472 Maximum size to use for pinging. (Larger packets are fragmented.)1468 Used in some DHCP environments.1460 Usable by AOL if you do not have large e-mail attachments, for example.1436 Used in PPTP environments or with VPN.1400 Maximum size for AOL DSL.576 Typical value to connect to dial-up ISPs.

Fine-Tuning Your Network 5-17v1.0,August 2010•Wireless. Your N 150 Wireless Router WNR1000 v2h2 provides a wireless data throughput of up to 150 Mbps. With the introduction of the newer WPA and WPA2 encryption and authentication protocols, wireless security is extremely strong.To get the best performance, use RangeMax NEXT adapters such as the WN511B for your computers. Although the WNR1000 v2h2 router is compatible with older 802.11b and 802.11g adapters, the use of these older wireless technologies in your network can result in lower throughput overall (typically less than 10 Mbps for 802.11b and less than 40 Mbps for 802.11g). In addition, many older wireless products do not support the latest security protocols, WPA and WPA2.•Powerline. For connecting rooms or floors that are blocked by obstructions or are distant vertically, consider networking over your building’s AC wiring. NETGEAR’s Powerline HD family of products delivers up to 200 Mbps to any outlet, while the older-generation XE family of products delivers 14 Mbps or 85 Mbps. Data transmissions are encrypted for security, and you can configure an individual network password to prevent neighbors from connecting.The Powerline HD family of products can coexist on the same network with older-generation XE family products or HomePlug 1.0 products, but they are not interoperable with these older products.•Wired Ethernet. As gigabit-speed Ethernet ports (10/100/1000 Mbps) become common on newer computers, wired Ethernet remains a good choice for speed, economy, and security. Gigabit Ethernet can extend up to 100 meters with twisted-pair wiring of Cat 5e or better. A wired connection is not susceptible to interference, and eavesdropping would require a physical connection to your network.Assessing Your Speed RequirementsBecause your Internet connection is likely to operate at a much lower speed than your local network, faster local networking technologies might not improve your Internet experience. However, many emerging home applications require high data rates. For example:• Streaming HD video requires 10 to 30 Mbps per stream. Because latency and packet loss can disrupt your video, plan to provide at least twice the capacity you need.Note: Actual data throughput will vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, can lower actual data throughput rate.

Fine-Tuning Your Network 5-18v1.0, August 2010• Streaming MP3 audio requires less than 1 Mbps per stream and does not strain most modern networks. Like video, however, streaming audio is also sensitive to latency and packet loss, so a congested network or a noisy link can cause problems.• Backing up computers over the network has become popular due to the availability of inexpensive mass storage. Table 5-2 shows the time to transfer 1 gigabyte (1 GB) of data using various networking technologies.Table 5-2. Theoretical Transfer Time for 1 Gigabyte Network Connection Theoretical Raw Transfer TimeGigabit wired Ethernet 8 secondsRangeMax NEXT Wireless-N 26 secondsPowerline HD 40 seconds100 Mbps wired Ethernet 80 seconds802.11n wireless 45 seconds802.11g wireless 150 seconds802.11b wireless 700 seconds10 Mbps wired Ethernet 800 secondsCable modem (3 Mbps) 2700 secondsAnalog modem (56 kbps) 144,000 seconds (40 hours)

6-1v1.0, August 2010Chapter 6Using Network Monitoring ToolsThis chapter describes how to use the maintenance features of your N 150 Wireless Router WNR1000 v2h2.This chapter includes the following sections:•“Viewing Wireless Router Status Information”•“Viewing a List of Attached Devices” on page 6-7•“Managing the Configuration File” in Chapter 6•“Updating the Router Firmware” on page 6-9•“Enabling Remote Management Access” on page 6-12•“Traffic Meter” on page 6-14

Using Network Monitoring Tools 6-2v1.0, August 2010Viewing Wireless Router Status InformationTo view router status and usage information:1. Select Router Status under Maintenance in the main menu. The Router Status screen displays.Figure 6-1

Using Network Monitoring Tools 6-3v1.0, August 2010Table 6-1 describes the router status fields.Table 6-1. Wireless Router Status Fields Field DescriptionHardware Version The hardware version of the router.Firmware Version The version of the current software installed in the router. This will change if you update your router.Internet Port. The following settings apply to the Internet (WAN) port of the router. MAC Address The Media Access Control address. This is the unique physical address being used by the Internet (WAN) port of the router. IP Address The IP address being used by the Internet (WAN) port of the router. If no address is shown, or is 0.0.0.0, the router cannot connect to the Internet.DHCP If set to None, the router is configured to use a fixed IP address on the WAN. If set to DHCP Client, the router is configured to obtain an IP address dynamically from the ISP.IP Subnet Mask The IP subnet mask being used by the Internet (WAN) port of the router. For an explanation of subnet masks and subnet addressing, click the link to the online document “TCP/IP Networking Basics” in Appendix B.Domain Name Server The Domain Name Server addresses being used by the router. A Domain Name Server translates human-language URLs such as www.netgear.com into IP addresses.LAN Port. The following settings apply to the Ethernet (LAN) port of the router. MAC Address The Media Access Control address. This is the unique physical address being used by the LAN port of the router. IP Address The IP address being used by the Ethernet (LAN) port of the router. The default is 192.168.1.1.DHCP Identifies whether the router’s built-in DHCP server is active for the LAN-attached devices.IP Subnet Mask The IP subnet mask being used by the Ethernet (LAN) port of the router. The default is 255.255.255.0.

Using Network Monitoring Tools 6-4v1.0, August 2010Wireless Port. The following settings apply to the wireless port of the router. Name (SSID) The wireless network name (SSID) being used by the wireless port of the router. The default is NETGEAR.Region The geographic region where the router is being used. It might be illegal to use the wireless features of the router in some parts of the world.Channel Identifies the channel of the wireless port being used. Click the link to the online document “Wireless Networking Basics” in Appendix B for the frequencies used on each channel. Mode Indicates the wireless communication mode: • Up to 54 Mbps.• Up to 65 Mbps.• Up to 150 Mbps.Wireless AP Indicates whether the radio feature of the router is enabled. If not enabled, the Wireless LED on the front panel is off.Broadcast Name Indicates whether the router is broadcasting its SSID.Wi-Fi Protected Setup Indicates whether the router’s PIN is enabled and whether the router is configured for Push ‘N’ Connect (Wi-Fi Protected Setup). For more information, see “Using Push 'N' Connect (Wi-Fi Protected Setup)” on page 2-13.Table 6-1. Wireless Router Status Fields (continued)Field Description

Using Network Monitoring Tools 6-5v1.0, August 20102. Click Connection Status to display the connection status.Table 6-2 describes the connection status settings.a. Click the Release button to release the connection status items (that is, all items return to 0).b. Click the Renew button to renew to the connection status items (that is, all items are refreshed).c. Click the Close Window button to close the Connection Status screen.Figure 6-2Table 6-2. Connection Status SettingsItem DescriptionIP Address The IP address that is assigned to the router.Subnet Mask The subnet mask that is assigned to the router.Default Gateway The IP address for the default gateway that the router communicates with.DHCP Server The IP address for the Dynamic Host Configuration Protocol server that provides the TCP/IP configuration for all the computers that are connected to the router.DNS Server The IP address of the Domain Name Service server that provides translation of network names to IP addresses.Lease Obtained The date and time that the lease was obtained.Lease Expires The date and time that the lease will expire.

Using Network Monitoring Tools 6-6v1.0, August 20103. Click Show Statistics to display router usage statistics.Table 6-3 describes the router statistics.To change the polling frequency, enter a time in seconds in the Poll Interval field, and click Set Interval.To stop the polling entirely, click Stop.Figure 6-3Table 6-3. Router StatisticsItem DescriptionSystem Up Time The time elapsed since the router was last restarted.Port The statistics for the WAN (Internet) and LAN (Ethernet) ports. For each port, the screen displays the following:Status The link status of the port.TxPkts The number of packets transmitted on this port since reset or manual clear.RxPkts The number of packets received on this port since reset or manual clear.Collisions The number of collisions on this port since reset or manual clear.Tx B/s The current transmission (outbound) bandwidth used on the WAN and LAN ports.Rx B/s The current reception (inbound) bandwidth used on the WAN and LAN ports.Up Time The time elapsed since this port acquired the link.Poll Interval The intervals at which the statistics are updated in this screen.

Using Network Monitoring Tools 6-7v1.0, August 2010Viewing a List of Attached DevicesThe Attached Devices screen contains a table of all IP devices that the router has discovered on the local network. Select Attached Devices under Maintenance in the main menu to view the table.For each device, the table shows the IP address, NetBIOS host name or device name (if available), and the Ethernet MAC address. To force the router to look for attached devices, click Refresh.Managing the Configuration FileThe configuration settings of the WNR1000 v2h2 router are stored within the router in a configuration file. You can back up this file to your computer, restore it, or reset it to the factory default settings.Select Backup Settings under Maintenance in the main menu to display the Backup Settings. Figure 6-4Note: If the router is rebooted, the table data is lost until the router rediscovers the devices. Figure 6-5

Using Network Monitoring Tools 6-8v1.0, August 2010The following sections describe the three available options.Backing Up and Restoring the ConfigurationThe Restore and Backup options in the Settings Backup screen let you save and retrieve a file containing your router’s configuration settings.To save your settings, click Backup. Your browser extracts the configuration file from the router and prompts you for a location on your computer to store the file. You can give the file a meaningful name at this time, such as comcast.cfg.To restore your settings from a saved configuration file, enter the full path to the file on your computer, or click Browse to browse to the file. When you have located it, click Restore to send the file to the router. The router then reboots automatically.Erasing the ConfigurationUnder some circumstances (for example, if you move the router to a different network or if you have forgotten the password) you might want to erase the configuration and restore the factory default settings. After an erase, the router’s username is admin, the password is password, the LAN IP address is 192.168.1.1 (or www.routerlogin.net), and the router’s DHCP server is enabled.To erase the configuration, click the Erase button in the Settings Backup screen.To restore the factory default configuration settings when you do not know the login password or IP address, you must use the restore factory settings button on the rear panel of the router (see “Restoring the Default Configuration and Password” on page 7-12).Tip: Before saving your configuration file, change the administrator password to the default, password. Then change it again after you have saved the configuration file. If you forget the password, you will need to reset the configuration to factory defaults.Warning: Do not interrupt the reboot process.

Using Network Monitoring Tools 6-9v1.0, August 2010Updating the Router FirmwareThe firmware of the WNR1000 v2h2 router is stored in flash memory, and can be updated as NETGEAR releases new firmware. You can update your firmware by logging into the router and using one of these procedures:•Enable the Check for Updated Firmware Upon Log-in check box. Each time you log in to the router, it will automatically detect a new version of the firmware and then install it. This check box is enabled in the router’s default state. See “Logging In To Your Wireless Router” on page 1-2.•Use the Check button in the Router Upgrade screen. Instead of having the router check for new firmware every time you log in, you can use Router Upgrade, under Maintenance in the main menu. See “Checking for New Firmware in the Router Upgrade Screen.”•Check for and update your firmware manually. You can compare versions, obtain new firmware from NETGEAR’s website, and then upload it. See “Updating Manually to New Router Firmware” on page 6-10.Checking for New Firmware in the Router Upgrade ScreenTo check for new firmware and allow the router to automatically install it:1. Select Router Upgrade under Maintenance in the main menu. The Router Upgrade screen displays.Note: Before updating the router software, NETGEAR recommends that you save your configuration settings (see “Backing Up and Restoring the Configuration” on page 6-8). A firmware update might cause the router settings to revert to the factory defaults. If this happens, after completing the update, you can restore your settings from the backup.Figure 6-6

Using Network Monitoring Tools 6-10v1.0, August 20102. Check for new software versions by clicking the Check button. • If a new version is found, information about it appears.• If no new firmware version is available, a message displays and the router returns to the Firmware Update screen.3. To update your firmware, click Yes and follow the prompts.When the upload is complete, your router automatically restarts. The update process typically takes about 1 minute. Updating Manually to New Router FirmwareTo manually select, download, and install new software to your router:Figure 6-7Figure 6-8Warning: When updating firmware to the WNR1000 v2h2 router, do not interrupt the Web browser by closing the window, clicking a link, or loading a new page. If the browser is interrupted, it could corrupt the firmware.

Using Network Monitoring Tools 6-11v1.0, August 20101. Log in to your router, select Router Status under Maintenance on the main menu, and make note of the firmware version of your router.2. Go to the WNR1000 v2h2 support page on the NETGEAR website athttp://www.netgear.com/support.3. Compare the version number of the most recent firmware offered to the firmware version of your router. If the version on the NETGEAR website is more recent, download the file from the WNR1000 v2h2 support page to your computer.4. Log in to your router and select Router Upgrade under Maintenance on the main menu.5. Click Browse, and locate the firmware image that you downloaded to your computer (the file ends in .img or .chk). 6. Click Upload to send the firmware to the router.When the upload is complete, your router automatically restarts. The upgrade process typically takes about 1 minute. Figure 6-9Warning: When updating firmware to the WNR1000 v2h2 router, do not interrupt the Web browser by closing the window, clicking a link, or loading a new page. If the browser is interrupted, it could corrupt the firmware.

Using Network Monitoring Tools 6-12v1.0, August 2010Enabling Remote Management AccessUsing the Remote Management feature, you can allow a user on the Internet to configure, upgrade, and check the status of your WNR1000 v2h2 router. Select Remote Management under Advanced in the main menu. The Remote Management screen displays.To configure your router for remote management:1. Select the Turn Remote Management On check box.2. Under Allow Remote Access By, specify what external IP addresses will be allowed to access the router’s remote management.Figure 6-10Note: Be sure to change the router’s default configuration password to a very secure password. The ideal password should contain no dictionary words from any language, and should be a mixture of letters (both uppercase and lowercase), numbers, and symbols. Your password can be up to 30 characters.Note: For enhanced security, restrict access to as few external IP addressesas practical.

Using Network Monitoring Tools 6-13v1.0, August 2010• To allow access from any IP address on the Internet, select Everyone. • To allow access from a range of IP addresses on the Internet, select IP Address Range.Enter a beginning and ending IP address to define the allowed range. • To allow access from a single IP address on the Internet, select Only This Computer.Enter the IP address that will be allowed access. 3. Specify the port number for accessing the management interface.Normal Web browser access uses the standard HTTP service port 80. For greater security, enter a custom port number for the remote management Web interface. Choose a number between 1024 and 65535, but do not use the number of any common service port. The default is 8080, which is a common alternate for HTTP.4. Click Apply to have your changes take effect.Note: When accessing your router from the Internet, enter your router’s WAN IP address into your browser’s address or location field, followed by a colon (:) and the custom port number. For example, if your external address is 134.177.0.123 and you use port number 8080, then enter http://134.177.0.123:8080 in your browser.

Using Network Monitoring Tools 6-14v1.0, August 2010Traffic MeterTraffic Metering allows you to monitor the volume of Internet traffic passing through your router’s Internet port. With the Traffic Meter utility, you can set limits for traffic volume, set a monthly limit, and get a live update of traffic usage.To monitor traffic on your router, do the following:1. On the Advanced menu, click Traffic Meter.2. To enable the Traffic Meter, click the Enable Traffic Meter check box.Figure 6-11

Using Network Monitoring Tools 6-15v1.0, August 20103. If you would like to record and restrict the volume of Internet traffic, click the Traffic volume control by radio button. You can select one of the following options for controlling the traffic volume:• No Limit – No restriction is applied when the traffic limit is reached.• Download only – The restriction is applied to incoming traffic only.• Both Directions – The restriction is applied to both incoming and outgoing traffic.4. You can limit the amount of data traffic allowed per month:• By specifying how many Mbytes per month are allowed. • By specifying how many hours of traffic are allowed.5. Set the Traffic Counter to begin at a specific time and date.6. Set up Traffic Control to issue a warning message before the month limit of Mbytes or Hours is reached. You can select one of the following to occur when the limit is attained:• The Internet LED flashes green or amber. • The Internet connection is disconnected and disabled.7. Set up Internet Traffic Statistics to monitor the data traffic.8. Click the Traffic Status button if you want a live update on Internet traffic status on your router.9. Click Apply to save your settings.

7-1v1.0, August 2010Chapter 7TroubleshootingThis chapter provides information about troubleshooting your N 150 Wireless Router WNR1000 v2h2 . After each problem description, instructions are provided to help you diagnose and solve the problem. As a first step, please review the Quick Tips.This chapter includes the following sections:•“Quick Tips”•“Troubleshooting Basic Functions” on page 7-2•“Login Problems” on page 7-5•“Checking the Internet Service Connection” on page 7-6•“Troubleshooting Your Network Using the Ping Utility” on page 7-8•“Problems with Date and Time” on page 7-10•“Problems with Wireless Adapter Connections” on page 7-11•“Restoring the Default Configuration and Password” on page 7-12Quick TipsThis section describes tips for troubleshooting some common problems:Be sure to restart your network in this sequence.1. Turn off and unplug the modem. 2. Turn off the wireless router and computers.3. Plug in the modem and turn it on. Wait 2 minutes.Tip: NETGEAR provides helpful articles, documentation, and the latest software updates at http://www.netgear.com/support.

Troubleshooting 7-2v1.0, August 20104. Turn on the wireless router and wait 1 minute.5. Turn on the computers. Make sure that the Ethernet cables are securely plugged in.• The Internet status light on the wireless router is on if the Ethernet cable connecting the wireless router and the modem is plugged in securely and the modem and wireless router are turned on. • For each powered-on computer connected to the wireless router by an Ethernet cable, the corresponding numbered router LAN port light is on. Make sure that the wireless settings in the computer and router match exactly.• For a wirelessly connected computer, the wireless network name (SSID) and WEP or WPA security settings of the router and wireless computer must match exactly. • If you have enabled the wireless router to restrict wireless access by MAC address, you must add the wireless computer’s MAC address to the router’s wireless card access list.Make sure that the network settings of the computer are correct.• LAN connected computers must be configured to obtain an IP address automatically using DHCP. For more information, see the links in Appendix B, “Related Documents.• Some cable modem services require you to use the MAC address of the computer registered on the account. If so, in the Router MAC Address section of the Basic Settings menu, select Use this Computer’s MAC Address. Click Apply to save your settings. Restart the network in the correct sequence. Check the Test light to verify correct router operation.If the Test light does not turn off within 2 minutes after you turn the router on, reset the router according to the instructions in “Restoring the Default Configuration and Password” on page 7-12.Troubleshooting Basic FunctionsAfter you turn on power to the router, the following sequence of events should occur:1. When power is first applied, verify that the Power light is on.2. Verify that the power light turns amber within a few seconds, indicating that the self-test procedure is running.

Troubleshooting 7-3v1.0, August 20103. After approximately 20 seconds, verify that:a. The color of the power light changes to green.b. The LAN port lights are lit for any local ports that are connected.If a port’s light is lit, a link has been established to the connected device. If a LAN port is connected to a 100 Mbps device, verify that the port’s light is green. If the port is 10 Mbps, the light will be amber.c. The Internet port is connected and its light is lit.4. If you have enabled WPS security, verify that the push-button stops blinking and changes to green (otherwise the push-button light should be off).If the correct behavior does not occur, see the appropriate following section.The Power light is not on.If the Power and other lights are off when your router is turned on:• Make sure that the power cord is properly connected to your router and that the power adapter is properly connected to a functioning power outlet. • Check that you are using the power adapter supplied by NETGEAR for this product.If the error persists, you have a hardware problem and should contact Technical Support.The Power light blinks green slowly and continuously. The router firmware is corrupted.To restore your firmware:1. Make sure your PC is connected to your router and the router is powered on.2. Insert the Resource CD that came with your router into your PC. a. The CD will automatically start and detect the language you are using on your PC. Select a different language option, if you prefer.b. If the CD does not automatically start, browse the CD and double-click on .3. Click Supporting Software, then Netgear Firmware Recovery Utility, and follow the prompts for the recovery process.4. After firmware recovery is completed, follow the prompts to restore your configuration settings.

Troubleshooting 7-4v1.0, August 2010The Power light stays amber. When the router is turned on, the Power light turns amber for about 20 seconds and then turns green. If the light does not turn green, the router has a problem.If the Power light is still amber 1 minute after turning on power to the router:1. Turn the power off and back on to see if the router recovers.2. Clear the router’s configuration to factory defaults. This will set the router’s IP address to www.routerlogin.net. This procedure is explained in “Restoring the Default Configuration and Password” on page 7-12.If the error persists, you might have a hardware problem and should contact Technical Support.The Internet light stays amber. When the router is turned on, the Internet light turns amber for about 20 seconds and then turns green. If the light does not turn green, the router has a problem.If the Internet light is still amber 1 minute after turning on power to the router:1. The Internet is not accessible. Confirm that you have the correct internet setting. 2. Clear the router’s configuration to factory defaults. This will set the router’s IP address to www.routerlogin.net. This procedure is explained in “Restoring the Default Configuration and Password” on page 7-12.3. Turn the power off and back on to see if the router recovers.The Internet or LAN port lights are not on. If either the LAN or Internet lights do not light when the Ethernet connection is made, check the following:1. Make sure that the Ethernet cable connections are secure at the router and at the computer.2. Make sure that power is turned on to the connected computer.3. Be sure you are using Ethernet cables like the cable that was supplied with the wireless router. See the NETGEAR Wireless Router Setup Manual for instructions.The Push 'N' Connect (WPS) push-button blinks amber. If after using the WPS function the push-button blinks amber, check the following:1. Make sure that you are using the push-button and not the router’s built-in registrar.

Troubleshooting 7-5v1.0, August 20102. Check that PIN verification has succeeded for the WPS-enabled device you are connecting to the router.3. Make sure you have not pushed the push-button after disabling the WPS function (you logged into the router and disabled this previously).4. Check that the router is not in the temporary AP setup locked state (if you are using the wireless repeater function).For more information on WPS, see “Using Push 'N' Connect (Wi-Fi Protected Setup)” on page 2-13.Login ProblemsIf you are unable to log in to the wireless router, check the following:• If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in the NETGEAR Wireless Router Setup Manual.• Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that the Caps Lock is off when entering this information.• Make sure your computer’s IP address is on the same subnet as the router. If your are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.1.2 to 192.168.1.254. Refer to your computer’s documentation or see “Preparing Your Network” in Appendix B for help with configuring your computer.• If your router’s IP address has been changed and you don’t know the current IP address, reset the router’s configuration to the factory defaults. This procedure will reset the router’s IP address to 192.168.1.1 (see “Default Configuration Settings” in Appendix A).• Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded. Try closing the browser and reopening it again.Note: If your computer cannot reach a DHCP server, some operating systems will assign an IP address in the range 169.254.x.x. If your IP address is in this range, verify that you have a good connection from the computer to the router, then restart (reboot) your computer.

Troubleshooting 7-6v1.0, August 2010• If you are attempting to set up your NETGEAR router as an additional router behind an existing router in your network, consider replacing the existing router instead. NETGEAR does not support such a configuration.• If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services, for example, converting ADSL or Cable data into Ethernet networking information. NETGEAR does not support such a configuration. Checking the Internet Service ConnectionIf you can access your router, but your router is unable to access the Internet, review the topics in this section: •“Obtaining an Internet IP Address”•“Troubleshooting PPPoE”•“Troubleshooting Internet Browsing”Obtaining an Internet IP AddressIf your wireless router is unable to access the Internet, and your Internet light is amber, check the wireless router to see if it is able to get an Internet IP address from your service provider. Unless you have a static IP address, your wireless router automatically requests an IP address from your service provider. To check your wireless router’s Internet IP address: 1. Log in to the wireless router.2. Select Router Status, under Maintenance in the main menu, to check that an IP address is shown for the Internet Port. If 0.0.0.0 is shown, your wireless router has not obtained an IP address from your service provider.If your router is unable to obtain an IP address from the your service provider, the problem might be one of the following:

Troubleshooting 7-7v1.0, August 2010• You might need to force your cable or DSL modem to recognize your new router by restarting your network, in the sequence described in the NETGEAR Wireless Router Setup Manual.• Your service provider might require a login. Ask your service provider whether they require a PPP over Ethernet (PPPoE) login (see “Troubleshooting PPPoE” on page 7-7).• You might have incorrectly set the service name, user name or password. Review your router’s Basic Settings screen.• Your service provider might check for your computer's host name. Assign the computer Host Name of your ISP account to the wireless router on the Basic Settings screen.• Your service provider might only allow one Ethernet MAC address to connect to the Internet, and check for your computer’s MAC address. If this is the case:– Inform your service provider that you have bought a new network device, and ask them to use the wireless router’s MAC address, or – Configure your router to spoof your computer’s MAC address. On the Basic Settings screen in the Router MAC Address section, select “Use this Computer’s MAC Address” and click Apply. Then restart your network in the correct sequence (see the NETGEAR Wireless Router Setup Manual for instructions).Troubleshooting PPPoEIf you are using PPPoE, try troubleshooting your Internet connection.To troubleshoot a PPPoE connection:1. Log in to the wireless router.2. Select Router Status under Maintenance on the main menu.3. Click Connection Status. If all of the steps indicate “OK,” then your PPPoE connection is up and working.If any of the steps indicate “Failed,” you can attempt to reconnect by clicking Connect. The wireless router will continue to attempt to connect indefinitely.If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There also might be a provisioning problem with your ISP.Note: Unless you connect manually, the wireless router will not authenticate using PPPoE until data is transmitted to the network.

Troubleshooting 7-8v1.0, August 2010Troubleshooting Internet BrowsingIf your wireless router can obtain an IP address but your computer is unable to load any web pages from the Internet, check the following:•Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP will provide the addresses of one or two DNS servers for your use. If you entered a DNS address during the wireless router’s configuration, restart your computer. Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer.•Your computer might not have the wireless router configured as its default gateway. Reboot the computer and verify that the wireless router address (www.routerlogin.net) is listed by your computer as the default gateway address.•You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection.If the wireless router does not save changes you have made in the browser interface, check the following:• When entering configuration settings, be sure to click Apply before moving to another screen or tab, or your changes could be lost. • Click Refresh or Reload in the Web browser. The changes might have occurred, but the Web browser might be caching the old configuration.Troubleshooting Your Network Using the Ping UtilityMost network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a network is made very easy by using the ping utility in your computer or workstation. This section includes:•“Testing the LAN Path to Your Router”•“Testing the Path from Your Computer to a Remote Device”

Troubleshooting 7-9v1.0, August 2010Testing the LAN Path to Your RouterYou can ping the router from your computer to verify that the LAN path to your router is set up correctly.To ping the router from a running Windows PC:1. From the Windows toolbar, click Start, and then select Run.2. In the field provided, type ping followed by the IP address of the router, as in this example: ping www.routerlogin.net3. Click OK.You should see a message like this one: Pinging <IP address > with 32 bytes of dataIf the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxxIf the path is not working, you see this message: Request timed outIf the path is not functioning correctly, you could have one of the following problems:• Wrong physical connections– For a wired connection, make sure that the numbered LAN port light is on for the port to which you are connected. If the light is off, follow the instructions in “Troubleshooting Basic Functions” on page 7-2.– Check that the appropriate LEDs are on for your network devices. If your router and computer are connected to a separate Ethernet switch, make sure that the link lights are on for the switch ports that are connected to your computer and router.• Wrong network configuration– Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer.– Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet.

Troubleshooting 7-10v1.0, August 2010Testing the Path from Your Computer to a Remote DeviceAfter verifying that the LAN path works correctly, test the path from your computer to a remote device. 1. From the Windows toolbar, click the Start button, and then select Run.2. In the Windows Run window, type: ping -n 10 <IP address>where <IP address> is the IP address of a remote device such as your ISP’s DNS server.If the path is functioning correctly, replies like those shown in the previous section are displayed. If you do not receive replies:• Check that your computer has the IP address of your router listed as the default gateway. If the IP configuration of your computer is assigned by DHCP, this information is not be visible in your computer’s Network Control Panel. Verify that the IP address of the router is listed as the default gateway as described in the online document you can access from “Preparing Your Network” in Appendix B.• Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device.• Check that your cable or DSL modem is connected and functioning.• If your ISP assigned a host name to your computer, enter that host name as the account name in the Basic Settings screen.• Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem, but some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If this is the case, you must configure your router to “clone” or “spoof” the MAC address from the authorized computer. For more information, see “Using the Setup Manual” on page 1-1.Problems with Date and TimeSelect E-mail under Content Filtering in the main menu to display a screen that shows the current date and time of day. The WNR1000 v2h2 router uses the Network Time Protocol (NTP) to obtain the current time from one of several network time servers on the Internet. Each entry in the log is stamped with the date and time of day. Problems with the date and time function can include the following:

Troubleshooting 7-11v1.0, August 2010• Date shown is January 1, 2000.Cause: The router has not yet successfully reached a network time server. Check that your Internet access settings are correct. If you have just completed configuring the router, wait at least 5 minutes, and check the date and time again.• Time is off by one hour. Cause: The router does not adjust for daylight savings time. In the E-mail screen, select the Automatically Adjust for Daylight Savings Time check box.Problems with Wireless Adapter Connections If your wireless adapter is unable to connect, check its connection settings.To check the adapter’s connection settings:1. open the adapter setup utility to check connections:•NETGEAR Smart Wizard utility. If you installed a NETGEAR wireless adapter in your computer, a Smart Wizard utility program is installed that can provide helpful information about your wireless network. You can find this program in your Windows Program menu or as an icon in your system tray. Other wireless card manufacturers might include a similar program.•Windows basic setup utility. If you have no specific wireless card setup program installed, you can use the basic setup utility in Windows:– Open the Windows Control Panel, and double-click Network Connections.– In the LAN section, double-click Wireless Network Connection.2. Use the adapter’s setup program to scan for available wireless networks, looking for the network name (SSID) of NETGEAR, or your custom SSID if you have changed it. 3. If your wireless network appears and has good signal strength, configure and test with the simplest wireless connection possible.If your wireless network does not appear, check these conditions:• Is your router’s wireless radio enabled? See “Viewing Advanced Wireless Settings” on page 2-11.• Is your router’s SSID broadcast enabled? See “Viewing Advanced Wireless Settings” on page 2-11.

Troubleshooting 7-12v1.0, August 2010• Is your router set to a wireless standard that is not supported by your wireless adapter? Check the Mode setting as described in “Viewing and Configuring Basic Internet Settings” on page 1-6.If your wireless network appears, but the signal strength is weak, check these conditions:• Is your router too far from your adapter, or too close? Place the computer that has the adapter near the router, but at least 6 feet away, and see whether the signal strength improves.• Is your wireless signal obstructed by objects between the router and your adapter? See “Optimizing Wireless Performance” on page 5-14.Restoring the Default Configuration and PasswordThis section explains how to restore the factory default configuration settings that reset the router’s user name to admin, the password to password, and the IP address to 192.168.1.1.You can erase the current configuration and restore factory defaults in two ways:• Use the Erase function of the router. To use the Erase function, see “Erasing the Configuration” on page 6-8.• Use the restore factory settings button on the rear panel of the router. Use this method for cases when the administration password or IP address is not known.To use the restore settings button:1. Locate the restore factory settings button on the rear panel of the router.2. Use a sharp object such as a pen or a paper clip to press and hold the restore factory settings button for about 5 seconds, until the Power light begins to blink.3. Release the restore factory settings button, and wait for the router to restart, and for the Power light to stop blinking and become solid green.The factory default settings will be restored so that you can access the router from your Web browser using the factory defaults.Warning: These procedures erase all current configuration settings.

Troubleshooting 7-13v1.0, August 2010If the wireless router fails to restart, or the Power light continues to blink or turns solid amber, the unit might be defective. If the error persists, you might have a hardware problem and should contact Technical Support at http://www.netgear.com/support.

Technical Specifications A-1v1.0, August 2010Appendix ATechnical SpecificationsDefault Configuration SettingsThis appendix provides factory default settings and technical specifications for the N 150 WirelessRouter WNR1000 v2h2 .Table A-1. WNR1000 v2h2 Router Default Configuration Settings Feature Default SettingRouter LoginRouter Login URL http://www.routerlogin.net or http://www.routerlogin.comLogin Name (case-sensitive) printed onproduct labeladminLogin Password (case-sensitive) printed onproduct labelpasswordInternet ConnectionWAN MAC Address Default hardware address (on label)MTU Size 1500Local NetworkRouter LAN IP address printed on product label (also known as Gateway IP address)192.168.1.1Router Subnet 255.255.255.0DHCP Server EnabledDHCP range 192.168.1.2 to 192.168.1.254Time Zone GMTTime Zone Adjusted for Daylight Saving Time DisabledAllow a Registrar to configure this router Enabled

Technical Specifications A-2v1.0, August 2010WirelessWireless Communication EnabledSSID Name NETGEARSecurity DisabledWireless Access List (MAC Filtering) All wireless stations allowedBroadcast SSID EnabledTransmission Speed Auto*Country/Region United States (North America only; otherwise varies by country and region)RF Channel Auto Operating Mode Up to 150 MbpsData Rate BestOutput Power FullFirewallInbound (communications coming in from the Internet) Disabled (bars all unsolicited requests except for traffic on port 80, the http port)Outbound (communications going out to the Internet) Enabled (all)*. Maximum Wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput will vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead lower actual data throughput rate.Table A-1. WNR1000v2 Router Default Configuration Settings (continued)

Technical Specifications A-3v1.0, August 2010General SpecificationsTable A-2. WNR1000v2 Router General Specifications Feature GeneralNetwork Protocol and Standards CompatibilityData and Routing Protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, and UPnPPower AdapterNorth America 120V, 60 Hz, inputUK, Australia 240V, 50 Hz, inputEurope 230V, 50 Hz, inputJapan 100V, 50/60 Hz, inputAll regions (output) 12V DC @ 1.0A, outputPhysical Dimensions 28 x 175 x 119 mm (1.1 x 6.89 x 4.68 in.)Weight 0.26 kg (0.57 lb)Environmental Operating temperature 0 to 40 C (32º to 104º F)Operating humidity 90% maximum relative humidity, noncondensingElectromagnetic EmissionsDesigned to conform to the following standardsFCC Part 15 Class BEN 55022/24 (CISPR 22/24) Class BEN 60950 (CE LVD) Class BMICInterface SpecificationsLAN 10BASE-T or 100BASE-Tx, RJ-45WAN 10BASE-T or 100BASE-Tx, RJ-45

Related Documents B-1v1.0, August 2010Appendix BRelated DocumentsThis appendix provides links to reference documents you can use to gain a more complete understanding of the technologies used in your NETGEAR product.In addition, you can find initial setup instructions for your wireless router in the NETGEAR Wireless Router Setup Manual.Table B-1. Reference DocumentsDocument Link TCP/IP Networking Basics http://documentation.netgear.com/reference/enu/tcpip/index.htmWireless Networking Basics http://documentation.netgear.com/reference/enu/wireless/index.htmPreparing Your Network http://documentation.netgear.com/reference/enu/wsdhcp/index.htmVirtual Private Networking Basics http://documentation.netgear.com/reference/enu/vpn/index.htmGlossary http://documentation.netgear.com/reference/enu/glossary/index.htm

Index-1v1.0, August 2010IndexAaccessblocking 3-1remote 6-12restricting by MAC address 2-18to a remote computer 5-2to the router 1-2viewing logs 3-6access controlturning off 1-13turning on 2-20account name 1-7addingcustom service 5-7reserved IP addresses 4-4static routes 4-9wireless clients 2-13, 2-17, 6-4See also configuringadministrator password, changing 2-20advanced wireless settings 2-11advertisement period 5-13AES (Advanced Encryption Standard) encryption 2-10attached devices 6-7authentication, required by mail server 3-8automatic logout 1-4Bbacking up configuration file 6-8backing up, transfer time 5-18basic settings 2-6Big Pond 1-10blockingaccess 3-1inbound traffic 5-1bold text xibroadband Internet 5-16broadcast status 6-4Ccables, checking 7-2channel, frequency 2-7channel, wireless port 6-4clients, adding 2-13, 2-17, 6-4communication mode 2-7, 6-4compatibility, protocol and standards A-3configuration filebacking up 6-8erasing 6-8managing 6-7configuringadvanced security 2-11basic security 2-6DMZ server 4-7Dynamic DNS 4-5LAN IP settings 4-1NAT 4-8port forwarding 5-6port triggering 5-9WPA security 2-10WPS 2-16See also addingconnection mode 1-10connection status settings 6-5connection types 5-16content filtering 3-1CTS/RTS Threshold 2-12custom service (port forwarding) 5-7customer support ii

Index-2v1.0, August 2010Ddata packets, fragmented 5-15date and time, troubleshooting 7-10daylight savings time 3-8, 7-11default DMZ server 4-7default factory settingslisted A-1restoring 7-12default gateway 6-5default LAN IP configuration 4-2deleting configuration 6-8device name 4-2DHCP server 4-3, 6-5DHCP setting 6-3disablingfirewall 4-6router PIN 2-17DMZ server 4-7DNS servers 5-2Documentation Web page 1-4documents, reference B-1domain name 1-7Domain Name Server (DNS) addressescurrent 6-3entering 1-8, 1-11Dynamic DNS 4-5dynamic IP addresses 1-7DynDNS.org 4-5Eelectromagnetic emissions A-3e-mailing logs 3-7encryption 2-1encryption keys 2-9environmental specifications A-3erasing configuration 6-8Ethernet MAC address 6-7Ffactory default settingslisted A-1restoring 7-12filtering content 3-1firewallsdefault settings A-2disabling 4-6overview 2-22firmwarerestoring 7-3updating 1-3, 6-3, 6-9fixed font text xifixed IP addresses 1-8Fragmentation Threshold 2-12fragmented data packets 5-15frequency, channel 2-7Ggenerating encryption keys 2-9Gigabit Ethernet 5-17Hhardware version 6-3host name 1-7, 6-7HTML version, printing xiiIidle time-out 1-11inbound traffic, allowing or blocking 5-1interface specifications A-3interference, reducing 5-14Internet connectiondefault settings A-1Internet port, status 6-3Internet Relay Chat (IRC) 5-3Internet services, blocking access 3-3interval, poll 6-6

Index-3v1.0, August 2010IP addressesblocking access by 3-5current 6-3dynamic or static 1-7LAN 4-2registering domain name 4-5reserved 4-4IP subnet mask 4-2, 6-3ISP settings, basic 1-6italic text xiKkeys, encryption 2-9keywords, blocking by 3-1knowledge base 1-4LLAN IP setup 4-1LAN path, troubleshooting 7-9LAN port settings 6-3language, screen display 1-4lease, DHCP 6-5Legacy mode 2-7local network, default settings A-1local servers, port forwarding to 5-6logging in 1-2login required 1-9login settings A-1logout, automatic 1-4logssending 3-7time-stamping entries 3-8viewing 3-6MMAC addressesattached devices 6-7current 6-3entering 1-8restricting access by 2-18spoofing 7-7mail server, outgoing 3-7managing router remotely 6-12metric value 4-10mixed mode encryption 2-3, 2-10mode, communication 2-7, 6-4MTU size 4-8, 5-15NNAT (Network Address Translation) 4-7, 4-8, 5-2NetBIOS host name 6-7Network Time Protocol (NTP) 3-8, 7-10Oobstructions, connecting through 5-17Open System authentication 2-8optimizing performance 5-14outgoing mail server 3-7Ppassphrases 2-8, 2-9, 2-10passwordchanging 2-20restoring 7-12path, testing 7-10performance, optimizing 5-14physical push button (WPS) 2-13physical specifications A-3PIN 2-15, 2-17ping 4-7, 7-8placement, router 5-14poll interval 6-6port filtering 3-3port forwardingconfiguring 5-6example 5-5port numbers 3-3

Index-4v1.0, August 2010port status 6-6port triggeringconfiguring 5-9example 5-3portmap table 5-13power adapter specifications A-3Power light, troubleshooting and 7-2Powerline HD products 5-17PPPoE (PPP over Ethernet) 1-10PPTP (Point to Point Tunneling Protocol) 1-10Preamble mode 2-12primary DNS server 1-8, 1-11printing manual xiiprotocols, compatibility A-3Push ’N’ Connect 2-13, 6-4, 7-4push button configuration (WPS) 2-13Rradio, wireless 1-13, 2-12, 6-4range, router 5-14reducing interference 5-14reference documents B-1region of operation 2-7registering product iireleasing connection status 6-5remote devices, testing path 7-10remote management 6-12renewing connection status 6-5requirements, speed 5-17reserved IP adresses 4-4Resource CD 1-1restarting network 7-1restoringconfiguration 6-8default factory settings 7-12restoring firmware 7-3restricting access by MAC address 2-18revision history xiiiRIP (Router Information Protocol) direction 4-2route name 4-10router PIN 2-15, 2-17router status, viewing 6-2Sscheduling blocking 3-5screen display language 1-4selecting 1-4secondary DNS server 1-8, 1-11securityoptions, compared 2-2setting up 2-1security PIN 2-15, 2-17service name 1-10service numbers 3-4services, blocking 3-3setting time 3-8settings, default. See default factory settingssetup information, gathering 2-5Setup Manual 1-1Setup Wizard 1-6Shared Key authentication 2-5, 2-8SMTP server 3-7software push button configuration (WPS) 2-14specificationstechnical A-1speed requirements 5-17SPI (Stateful Packet Inspection) firewall 4-6spoofing MAC addresses 1-8, 7-7SSID 1-12, 2-7, 6-4SSID broadcast 1-13, 2-12standards, compatibility A-3static IP addresses 1-8static routes 4-8statistics, usage 6-6status, viewing 6-2streaming video and audio 5-17

Index-5v1.0, August 2010subnet mask 4-2, 6-3system up time 6-6TTCP/IP network, troubleshooting 7-8technical specifications A-1Telstra Bigpond 1-10time of day, troubleshooting 7-10time to live, advertisement 5-13time, setting 3-8time-outidle 1-11port triggering 5-11TKIP (Temporal Key Integrity Protocol) encryption 2-10trademarks iitraffic metering 6-14transfer time (backing up) 5-18troubleshooting 7-1trusted user 3-2typographical conventions xiUUniversal Plug and Play (UPnP) 5-12up time, system 6-6updating firmware 1-3, 6-3, 6-9URLstypography for xiusage statistics 6-6Vversionfirmware 6-3, 6-9RIP (Router Information Protocol) 4-2viewingadvanced wireless settings 2-11attached devices 6-7basic security settings 2-6logs 3-6status 6-2WWAN setup 4-6WEP encryption 2-3, 2-8Wi-Fi Protected Setup (WPS) 2-13, 6-4, 7-4wildcards, DNS and 4-6Wireless Card Access List 2-18, 2-19wireless client PIN 2-15wireless clients, adding 2-13, 2-17, 6-4wireless connection type 5-17wireless network name 1-12, 2-7, 6-4wireless port settings 6-4wireless radio 1-13, 2-12, 6-4wireless security, setting up 2-1wireless settingsadvanced 2-11basic 2-6default, listed A-2gathering information 2-5WPA2-PSK encryption 2-3, 2-10WPA-PSK + WPA2-PSK encryption 2-3, 2-10WPA-PSK encryption 2-3, 2-10