Netgear orporated 16200352 LTE Camera User Manual rev

December 2016

NETGEAR, Inc.

350 East Plumeria Drive

San Jose, CA 95134, USA 202-11684-01

User Manual

Arlo Go

Mobile HD Security Camera

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2

Support

For product updates and web support, visit http://www.arlo.com/en-us/support/.

Trademarks

reference purposes only.

Compliance

For the current EU Declaration of Conformity, visit

http://support.netgear.com/app/answers/detail/a_id/11621/.

For regulatory compliance information, visit

http://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

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3

Contents

1. Set Up Your System 7

What You Need to Install and Use Your Arlo Go Camera 7

Activate Your SIM Card ��8

Get the Arlo app ��8

Insert the SIM Card into Your Arlo Go Camera 9

Insert the Battery Into Your Arlo Go Camera 9

Set Up Your Arlo Go Camera ��10

Place Your Camera ��11

Arlo Go Access and Cloud Storage ��12

Arlo Go Camera Position ��13

Charge Your Arlo Go Camera ��13

Camera LED Guide �� 14

2. View Your Content 15

View the Devices Page ��15

View the Camera Feeds ��16

Record Clips From Live Video ��16

Talk and Listen �� 16

Control the Camera Feed Image ��17

Change the Camera Order ��17

Zoom a Camera Image ��18

Rotate a Camera Feed ��18

Cloud Recording �� 19

View Recordings��19

Use the Library ��19

Use the Filter ��20

Turn O the Filter ��21

Share and Download Clips �� 21

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3. Use an SD Card With Arlo Go 22

Supported SD Card Format ��22

Insert an SD Card ��23

View the SD Card Status ��23

Turn SD Card Recording O and On �� 24

View Videos Saved on an SD Card ��25

Change the SD Card Overwrite Setting��26

Format an SD Card ��26

Safely Remove an SD Card ��27

4. Personalize Your Camera 29

Name Your Camera ��29

Proﬁle Settings ��29

Change Your Password and User Name ��30

Turn Auto Login On or O for a Smartphone ��30

Grant Access to Friends �� 31

Add a Friend ��31

Edit a Friend’s Access Privileges ��32

Delete a Friend ��32

5. Modes, Rules, and Smart Alerts 34

Select a Mode �� 34

Change Motion Sensitivity ��35

Change Audio Sensitivity �� 36

Manage Alerts �� 37

Create a Schedule �� 38

Add a Mode ��39

Motion Detection Activity Zones �� 41

Create an Activity Zone ��41

Select an Activity Zone for a Rule��42

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6. Settings 43

View Device Information �� 43

Turn the Camera LEDs O and On ��43

Change the Time Zone �� 44

Change the Video Resolution �� 45

Turn Night Vision On and O ��45

Turn the Microphone O and On �� 46

Change the Speaker Settings �� 47

Specify Power Management ��47

Update the Firmware ��48

View or Change Cellular Network Settings ��49

Restart the Camera��50

Reset the Camera to Its Factory Settings ��50

Remove a Camera From Your Account �� 51

7. Manage Your Subscription Plan 52

Subscription Plans ��52

Renew Your Service Plan ��52

Select a Premier or Elite Subscription Plan ��52

Start or Stop a Continuos Video Recording Plan 53

8. Arlo Connect 54

Use Arlo With IFTTT ��54

Use Arlo Cameras With SmartThings ��54

9. Use SmartThings With Arlo Cameras 55

Prepare Arlo to Work With SmartThings �� 55

Use Arlo Camera Names That Are Easy to Recognize 55

Disarm Your Cameras �� 56

Integrate Your Arlo Cameras With the SmartThings App 56

Adjust the Motion Sensitivity Level ��58

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Adjust Push Notiﬁcations �� 59

10. Troubleshooting 60

Check Arlo Go’s LTE Signal Strength��60

Check Arlo Go’s Battery Level ��60

Arlo Go Is Not Streaming on a Mobile Device ��61

Cannot View Arlo Live Streaming in a Web Browser 61

Troubleshoot an Oine Arlo Go Camera ��62

Not Receiving Push Notiﬁcations ��63

Check the Rules Settings for Armed Modes �� 63

Check the Arlo App Settings on an iOS Device 64

Check the Arlo App Settings on an Android Device 64

If You Said No to Push Notiﬁcations at Installation 64

11. Rechargeable Battery Safety 65

Safety Rules for Arlo Go Rechargeable Batteries 65

Safety Rules for Arlo Go Charging Station �� 66

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1. Set Up Your System

Setting up your Arlo Go camera involves a few simple steps. Your Arlo account lets you

view videos from any Internet-connected computer or mobile device. You can use the

same Arlo app to set up and manage Arlo Go and Arlo cameras.

What You Need to Install and Use Your Arlo Go

Camera

You need the following to activate your Arlo Go camera:

• A computer or mobile device with Internet access

• An activated AT&T SIM card with a data plan

A SIM card comes pre-installed in every Arlo Go camera, but you must contact

AT&T to activate it. Keep your Arlo Go retail box with you when you contact

AT&T. The label on the bottom of the box has information that AT&T needs to

activate your SIM card. For more information about activating your SIM card,

see Activate Your SIM Card on page 8.

• If you are using a computer, you also need a supported web browser. The

following browsers are qualiﬁed to work with the Arlo web application:

• Internet Explorer 10 or higher

• Microsoft Edge

• Firefox 3.5 or higher

• Safari 3 or higher (only with Mac OS X)

• Chrome (latest version)

• If you are using a mobile device, you need the Arlo app, which requires iOS

8 or higher or Android 4.1 or higher. To download the mobile app for your

smartphone or tablet, you can do one of the following:

• Visit your device’s app store and search for Arlo.

• If you have a QR reader installed on your device, scan this QR code to be

directed to the app in the app store on your device.

During activation, your Arlo Go camera must be in a location with AT&T data

coverage.

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Set Up Your System

Activate Your SIM Card

The camera uses the AT&T network to send pictures and video to your Arlo

account in the cloud.

¾To activate your SIM card:

1. If you know your AT&T Enterprise Sales Contact, contact that person with your

Arlo Go SIM ICCID and device IMEI. Both the SIM ICCID and the IMEI display on

the retail box.

If you don’t know your AT&T Enterprise Sales Contact, call AT&T Mobility Sales &

Services at 1-800-331-0500.

2. Select Find Your Account Representative.

This service is available Monday through Friday from 8 a.m. to 5 p.m., Central Time.

Get the Arlo app

For the best experience, downlaod the Arlo app by scanning this QR code or

searching for Arlo in the app store.

Note: If you already use the Arlo app, make sure that you are using the latest version. To

ﬁnd out if an update is available, go to the app store and search for Arlo.

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Set Up Your System

Insert the SIM Card into Your Arlo Go Camera

The Arlo Go camera comes with an AT&T LTE SIM card installed. If a SIM card is not

installed, insert a card into the SIM card slot.

¾To insert a SIM card:

1. Unlock the battery compartment by

pressing and holding the latch.

2. Gently pull the battery door back to open

the compartment.

3. Align the gold SIM contacts.

4. Insert the SIM card into the SIM card slot.

Note: If you plan to store video recordings on an

optional SD card (sold separately), insert the SD

card now.

Insert the Battery Into Your Arlo Go Camera

If power is available, you can plug your camera in and use it in powered mode. Best

practice is to insert the battery into your Arlo Go camera even if you plan to power

the camera using the power adapter.

¾To insert the battery:

1. Align the battery contacts.

2. Insert the battery.

3. Close the battery door.

Note: The Arlo Go battery is partially charged when it leaves the factory.

SIM card slot

SD card slot

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Set Up Your System

Set Up Your Arlo Go Camera

Use the Arlo app and your Arlo account to set up your Arlo Go camera. If you

already have an Arlo account, you can add the Arlo Go camera to your account.

During setup, your Arlo Go camera must be connected to an AT&T network.

This requires that you are using a compatible device and a mobile service plan.

Additional restrictions and data charges might apply. Coverage and service are not

available everywhere.

After you add your Arlo Go camera to your Arlo account, you can place the Arlo Go

camera anywhere in AT&T’s network coverage area.

For information about optimizing LTE connectivity, scan this QR code or visit

http://tinyurl.com/jyoysqo.

To set up your Arlo Go camera:

1. Place the Arlo Go camera in a location with good cellular network coverage.

2. Make sure that the Alro Go camera is ready:

• You activated the SIM card.

• The SIM card is inserted in the camera.

• The Arlo Go camera LED is lit.

3. Launch the Arlo app from your smartphone.

4. If you already set up an Arlo account, log in, and tap Add Device.

5. If you are setting up a new Arlo account, tap New System Setup.

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Set Up Your System

6. Select Arlo Go.

7. Follow the onscreen instructions.

8. When prompted, hold the QR code that is displayed on your smartphone 4 to 8

inches (10 to 20 cm) in front of the camera until you hear a chime sound.

9. Tap Yes if you heard a chime sound.

If you did not hear a chime sound, do the following:

a. Tap No.

b. Move the camera closer to or farther away from the QR code.

c. When you hear a chime sound, tap Continue.

10. Wait for the app to discover the Arlo Go camera.

11. Choose a service plan.

Note: For more information, see Manage Your Subscription Plan on page 52..

Your Arlo Go camera is set up.

Place Your Camera

You can place your camera on a ﬂat surface or mount it.

¾To mount the camera on a wall:

1. Place the wall plate and secure it with three screws.

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Set Up Your System

2. Attach the camera to the wall plate.

If you’re mounting the camera to drywall, be sure to use the included plastic

drywall anchors.

Arlo Go Access and Cloud Storage

The Arlo Go camera is designed to connect to the cellular network. During setup,

the Arlo app uses the cellular network to ﬁnd your Arlo Go camera so that you can

add the camera to your Arlo account.

After setup, the Arlo Go camera uses the cellular network to send recordings to

the cloud storage associated with your Arlo account.

For best results, NETGEAR recommends placing your Arlo Go camera in a location

where it has at least three bars of LTE signal strength. If your Arlo Go camera is

in an area with consistently low LTE signal strength (two bars or less), you might

experience these problems:

• You are sometimes unable to view your camera live, or the video stream

ﬂuctuates.

• You are sometimes unable to watch recorded videos right away.

• Notiﬁcations are sometimes delayed.

• Your battery depletes more quickly than usual because your camera spends so

much time attempting to reconnect to the network.

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Set Up Your System

Arlo Go Camera Position

When placing your Arlo Go camera, keep these tips in mind:

• Avoid placing the camera in an area that gets a lot of light shining directly into

the camera lens.

• You can conﬁgure Arlo Go cameras to monitor part of the ﬁeld view and to

detect motion only in the areas that you want monitor.

• Keep active locations in the camera’s ﬁeld of view.

Arlo Go provides a 130-degree viewing angle. Position your camera so that the

space you want to monitor is within the camera’s ﬁeld of view.

• Aim with the cloud.

To help with placing your camera, do a live stream from the Arlo Go camera.

Aim the camera while watching the video feed on your Arlo smartphone app to

make near-real-time adjustments to the camera’s position.

For more information, see the YouTube video How to Install Arlo Go Smart Home

Security Camera.

Charge Your Arlo Go Camera

The Arlo Go battery is partially charged when it leaves the factory. You can charge

your Arlo Go camera battery indoors or outdoors using the included water-

resistant charging cable.

Note: For safety reasons, your Arlo Go cannot charge at temperatures below

freezing (32°F, 0°C).

¾To charge the battery:

1. Connect the power adapter to the camera.

Caution: You must use an Arlo Go power adapter to charge the battery. Do not try to

power the camera or charge the battery with any power adapter other than the one

provided with the Arlo Go camera.

2. Plug the power adapter into an electical outlet.

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Set Up Your System

The camera LED lights solid blue for two seconds when the camera battery is

fully charged.

Note: You can buy spare Arlo Go rechargeable batteries and charge them in the Arlo

Charging Station (sold separately). For uninterrupted Arlo Go camera use, we recommend

that you keep a fully charged spare battery on hand

Camera LED Guide

The Arlo Go camera LEDs light in dierent colors to indicate how the camera is

operating.

Slow blinking amber

Mobile network coverage is

not available.

Solid amber

No SIM card is inserted or

the SIM card is damaged.

Very slow blinking blue

The camera is powering on.

Blinking amber and purple

The SD card type is invalid.

Fast blinking amber

The camera connected to the

cellular network but it cannot

connect to the cloud.

For more information, visit

http://tinyurl.com/h8csb5a

or scan this QR code:

Slow blinking blue

The camera is ready to scan

the QR code.

Blinking amber and blue

The camera is receiving a

ﬁrmware upgrade.

Fast blinking blue

The camera is connected to

the cloud.

Blinking blue and purple

The camera is connecting to

the network and the cloud.

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2. View Your Content

Videos recorded by your Arlo Go camera are stored in a library. You can view your

recordings, mark them as favorites, and search using the ﬁlter.

View the Devices Page

When you launch the Arlo app, the Devices page displays.

Live Feed

Icon

Tap or click Live to display Camera Icon Display is based on the mode and

camera setup

Pause Motion detection is on

Record video manually Sound detection is on

Brightness LTE signal

Microphone. Start using Talk and Listen Battery

Speaker. Mute the audio SD card

Full screen.

Camera name

Camera feed

Camera icons

Select devices

Unviewed recordings

Recordings

library

Detection

modes

Settings

Alarm,

Settings

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View Your Content

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View the Camera Feeds

You can view your Arlo Go camera feed at any time.

¾To view camera feeds:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays. The icons above each camera feed depend on the

rules in the currently selected mode. For information about these icons, see

View the Devices Page on page 15.

2. To view and listen to a live feed, tap or click Live on the camera feed image.

A row of live feed icons displays below the live stream image for the camera.

3. To stop viewing and listening to the live feed, tap or click the Pause icon.

Record Clips From Live Video

¾To record clips from live video:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Live in the camera feed image.

The camera feed icons display at the bottom of the camera feed image.

3. Tap or click Record Video .

This icon turns red to indicate that you are recording the live feed.

4. To stop recording, tap or click Record Video .

Talk and Listen

¾To talk and listen:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

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View Your Content

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The Devices page displays.

2. Tap or click Live in the camera feed image.

3. Tap or click Microphone .

A microphone button displays.

4. Wait for the button to turn bright green.

This can take up to ﬁve seconds. When the button is bright green, Talk and

Listen is ready.

5. Press and hold or or click and hold the microphone button and speak.

Control the Camera Feed Image

If you use more than one camera, you can change the order in which the camera feeds

are displayed on the Devices page. You can also zoom, invert, or rotate the camera

feed image.

Change the Camera Order

¾To change the camera order on the Devices page:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Under System, tap or click Camera Order .

A list of cameras displays in the order that they display on the Devices page..

4. Tap or click Edit at the top of the page.

A list icon displays.

5. Tap and hold or right-click the list icon and drag the camera to the correct

position on the list.

6. Tap or click Done.

Your settings are saved.

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Zoom a Camera Image

To zoom a camera image:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings > My Devices.

A list of cameras displays.

3. Tap or click the camera.

The camera settings display.

4. Tap or click Video Settings.

5. Under Activity Zones, tap or click Zoom .

6. Resize and position the image box as necessary.

7. Tap or click the Zoom icon .

Your settings are saved.

Rotate a Camera Feed

You can invert the video feed image.

¾To rotate the video display:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings

The Settings page displays.

3. Tap or click My Devices.

A list of cameras displays.

4. Tap or click the camera.

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View Your Content

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The settings for the camera display.

5. Tap or click Video Settings.

The Video Settings page displays.

6. Tap or click Rotate Image.

7. The camera feed image is inverted.

Cloud Recording

With cloud recording, everything the Arlo Go cameras record is sent to the cloud

for secure storage in your library. You can access these recordings from anywhere

you are using a mobile device, or on a Windows or Mac computer. All recordings are

encrypted with the user name and password you create. No one else has access to

your recordings.

We provide free cloud storage for the life of the Arlo Go cameras. We store a

rolling seven days of recordings that are created when the Arlo Go camera detects

motion or sound. You can pay to store recordings in the cloud for the last 14 days

or 30 days. You can download recordings and save them to your mobile device or

computer for long-term storage.

View Recordings

Your Arlo Go camera stores recordings in the library. You can use the ﬁlter and the

calender to ﬁnd and view speciﬁc recordings.

Use the Library

You can use the library to ﬁnd and view recordings based on the date.

¾To use the library:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Library.

The calendar displays on the top of the page.

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View Your Content

20

3. If it is more than one month since you started recording, use the arrows on

either side of the month to choose a month to view.

Days on which a video clip was recorded are indicated with a green circle.

4. Tap or click a highlighted date.

Recordings from that date display below the calendar.

Use the Filter

You can use the ﬁlter to ﬁnd and view recordings based on criteria that you select.

¾To use the ﬁlter to view your library:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Library.

3. Tap or click the Filter icon in the upper left corner of the page.

The ﬁlter page displays.

4. Tap or click the ﬁltering criteria that you want to use.

5. To remove ﬁltering, tap or click Reset.

6. Tap or click Done.

The Filter icon becomes solid green to show that you are using ﬁltering.

Recordings that match your ﬁlter selections display. Dates with recordings are

highlighted in dark green.

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21

Turn O the Filter

The Filter icon on the Library page is solid green when you are using ﬁltering.

When ﬁltering is used, only the recordings in your library that match your ﬁlter

criteria display. You can turn o ﬁltering.

¾To turn o ﬁltering for your library:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Library.

3. Tap or click the Filter icon in the upper left corner of the page.

The Filter page displays.

4. Tap or click Reset at the bottom of the page.

Filtering is turned o. The Filter icon becomes an outline to show that

ﬁltering is not in use.

Share and Download Clips

¾To share and download clips from the library:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Library.

The Library page displays.

3. Tap or click a video.

4. Tap or click Share .

5. Tap or click the method that you want to use to share the shapshot or video.

The available methods depend on which apps you use on your smartphone or

computer.

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3. Use an SD Card With Arlo Go

All Arlo video recordings are stored to the cloud, but you can connect a Micro SD

card to your Arlo Go camera and use the SD card as a second location to store Arlo

Go recordings locally. Local storage on an SD card cannot be used on its own as a

substitute for cloud recording.

If you connect an SD card, the camera records to both the cloud and the SD card.

If the camera is powered on but its LTE connection drops, the camera continues to

record to the SD card. Your Arlo Go camera uploads all recordings to the cloud as

soon as the camera reconnects.

The Arlo app notiﬁes you if the SD card is low on storage space or is full. If you

select automatic overwrite, the oldest recordings are automatically deleted when

available storage on the SD card is below 20%. Unrelated ﬁles that are not in the

Arlo folder are not deleted by automatic overwrite.

The following hardware is required:

• An Arlo Go camera

• An SDHC or SDXC Micro SD card with at least 200 MB of available space.

If you are using best quality video settings, one hour of recordings is approximately

180 MB. You need more storage space if your Arlo Go is in a high-trac area, your

camera is set to record long video segments, or you do not want to use automatic

overwrite. For more information about SD card types, see Supported SD Card

Format on page 22.

Supported SD Card Format

Your Arlo Go camera accepts Micro SD cards, SDHC or SDXC only, with up to 32 GB

capacity, ﬁle format FAT32. For best performance, we recommend using class 4 or

higher cards.

If your Micro SD card is not formatted or is formatted with an incompatible ﬁle

system, your Arlo Go can format the SD card to FAT32.

The camera can format an SD card for you. See Format an SD Card on page 26.

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Use an SD Card With Arlo Go

Insert an SD Card

¾To insert an SD card in an Arlo Go camera:

1. Unlock the battery compartment by pressing and holding the latch.

2. Gently pull the battery door back to open the compartment.

3. Insert the SD card into the SD card slot on the camera.

4. Press the edge of the SD card until it is completely seated in the slot.

5. Close the battery door.

6. Reboot the Arlo Go camera.

You must reboot the Arlo camera after installing an SD card.

View the SD Card Status

The Arlo app notiﬁes you if the SD card is getting full or if the SD card is not the

correct format. You can also use the Arlo app to view the SD card status.

¾To view the status of of the SD card for a camera:

1. Tap the Arlo icon on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

The Devices page displays.

2. Tap or click Settings > My Devices.

A list of cameras displays.

3. Tap or click the camera.

SD card slot

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Use an SD Card With Arlo Go

The camera settings display.

4. In the Storage section, tap or click SD Card.

The SD Card Status shows whether the SD card is ready, needs to be formatted,

or is full.

Turn SD Card Recording O and On

¾To turn SD card recording o and on:

1. Insert the SD card into the SD slot on the Arlo Go camera.

For more information, see Insert an SD Card on page 23.

2. Tap the Arlo icon on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

The Devices page displays.

3. Tap or click Settings > My Devices.

A list of cameras displays.

4. Tap or click the camera.

The camera settings display.

5. Select Local Storage > SD Card.

The SD Card page displays.

6. Tap or click SD Card Reording.

SD card recording toggles o and on. If the slider is all the way to the right

against a green background, SD card recording is enabled. If the slider is all the

way to the left against a white background, SD card recording is disabled.

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Use an SD Card With Arlo Go

View Videos Saved on an SD Card

To view videos saved on a local storage SD card, you must remove the SD card

from your Arlo Go camera. Cloud recording is still enabled, but SD card recording is

disabled as soon as you remove the SD card.

To view the ﬁles on your SD card, you need an SD card reader, often called a

memory card reader. Most computers do not come equipped with an SD card

reader, but many inexpensive readers are available with standard USB or Micro USB

connectors. If you purchase an SD card reader, make sure that you choose one that

can read Micro SD cards.

¾To view video clips on an SD card:

1. Safely eject the SD card.

For more information, see Safely Eject and Remove an SD Card on page 25.

2. Wait for the Unmounting SD card progress message to close, then remove the

SD card from your Arlo Go camera.

WARNING: Do not interrupt power to the camera or remove the SD card while the SD

card is being unmounted.

3. Insert the SD card into the Micro SD card slot in your card reader.

4. Wait for the SD card to appear in the available drives on your computer, then

open the drive folder to view the ﬁles on your SD card.

5. Open the arlo folder.

Recorded videos are saved in this folder in MP4 format. Video ﬁles are named

according to this system: camera serial number_video number_date_video clip

tag. Dates are in the format YYYYMMDD.

Note: If you are unable to play MP4 ﬁles on your computer, update your media player

soware to the latest version and try again. You can also download a free universal

multimedia player, such as VLC.

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Use an SD Card With Arlo Go

Change the SD Card Overwrite Setting

By default, if the SD card ﬁlls up, the oldest recording is erased to make room for

new recordings. You can change this setting if you want.

¾To change the SD card overwrite setting:

1. Tap the Arlo icon on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

The Devices page displays.

2. Tap or click Settings > My Devices.

A list of cameras displays.

3. Tap or click the camera.

The camera settings display.

4. In the Storage section, tap or click SD Card.

The SD Card page displays.

5. Tap or click Automatic Overwrite.

The setting changes.

Format an SD Card

We support MicroSD cards, class 10 or higher, with up to 128 GB capacity, ﬁle

format FAT32.

The Arlo app displays a pop-up message to let you know if it is necessary to format

the SD card. The camera can format the SD card.

¾To format an SD card:

1. Insert the SD card into the SD slot on the Arlo Go camera.

For more information, see Insert an SD Card on page 23.

2. Tap the Arlo icon on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

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Use an SD Card With Arlo Go

The Devices page displays.

3. Tap or click Settings > My Devices.

A list of cameras displays.

4. Tap or click the camera.

The camera settings display.

5. In the Storage section, tap or click SD Card.

The SD Card page displays.

6. Tap or click Format SD Card.

The SD card is formatted.

Safely Remove an SD Card

It’s important to safely remove the SD card from your Arlo Go camera. If you remove

an SD card while information is being recorded on it, the SD card might become

permanently unusable or the ﬁles on the card might be corrupted.

If you remove the SD card that is connected to your Arlo Go camera, SD card

recording is disabled until you insert another SD card.

¾ To safely remove a USB device from your camera:

1. Tap the Arlo icon on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

The Devices page displays.

2. Select Settings > My Devices..

The My devices page displays.

3. Tap or click the camera into which your SD card is inserted.

4. Select Local Storage.

5. Tap or click > next to SD Card.

Note: If you named your SD card using a computer, the name displays instead.

6. Tap or click Safely Eject SD Card.

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Use an SD Card With Arlo Go

7. Wait for the Unmounting SD Card progress message to close, then remove the

SD card from your camera.

WARNING: Do not interrupt power to the camera or remove the SD card while the SD card

is being unmounted.

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4. Personalize Your Camera

You can customize Arlo Go settings such as the camera name to make it easier to

manage. You can grant access to friends and set up cloud recording.

Name Your Camera

You can easily customize your Arlo Go camera by renaming it.

¾To rename your Arlo Go camera:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Tap or click My Devices.

A list of Arlo Go cameras displays.

4. Tap or click the Arlo Go camera.

5. In the Name ﬁeld, delete the current name and enter a new name that reminds

you of the camera’s location, such as Garage or Front Door.

Camera names are limited to 32 characters.

6. Tap or click Save.

Your settings are saved.

Proﬁle Settings

When you use New Setup, the email address and password that you enter are

saved as your proﬁle. You can change the password and the user name. In the

mobile app, you are automatically logged in when you launch the Arlo app, but you

can turn Auto Login o and on.

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Personalize Your Camera

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Change Your Password and User Name

¾To change your password and user name:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Under Account, tap or click Proﬁle.

The Proﬁle page displays.

4. If you are using a smartphone, tap Edit at the top of the page.

The Proﬁle page displays.

5. Type the new entries in the password and name ﬁelds.

6. Tap or click Done.

Your settings are saved.

Turn Auto Login On or O for a Smartphone

When Auto Login is turned on, launching the Arlo app on your smartphone

automatically logs you in with the email address and password you used the last

time you logged in.

¾To turn Auto Login on or o on your smartphone:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Under Account, tap or click Proﬁle.

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31

The Proﬁle page displays.

4. Tap Auto Login.

Your settings are saved.

Grant Access to Friends

You can add friends to your Arlo account. Friends can view live streams from your

cameras, record video clips, view, share, mark as favorite, and delete clips from your

library. Friends are granted limited access to some of the settings and features

of your Arlo account. You can select which cameras friends can see and what

administrative rights are available to them.

Add a Friend

¾To add a friend to your Arlo Account:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Under Account, tap or click Grant Access.

4. Tap or click Add or the + symbol.

5. Enter the ﬁrst name, last name, and email address of the person that you want

to add as a friend.

6. Tap or click the cameras that you want the friend to be able to access.

7. Tap or click Send Invite.

An email is sent inviting the friend to create an Arlo account. This friend’s name

is displayed with the status Pending. When a friend accepts your invitation, the

status changes to Accepted.

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Edit a Friend’s Access Privileges

¾To edit a friend’s access privileges:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

3. Under Account, tap or click Grant Access.

A list of your friends displays with the status of their accounts.

4. Tap or click the friend, and Tap or click Edit .

The Edit page displays.

5. Tap or click cameras to select or deselect them.

6. Tap or click Allow Access Rights.

Selecting the Allow Access Rights allows this friend to change your account

and camera settings.

7. Tap or click Done.

Your settings are saved.

Delete a Friend

¾To delete a friend’s privileges:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

3. Under Account, Tap or click Grant Access.

A list of your friends displays with the status of their accounts.

4. Select the friend, and Tap or click Edit .

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The Edit page displays.

5. Tap or click Delete Friend.

6. Tap or click Yes.

The friend is deleted.

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5. Modes, Rules, and Smart Alerts

Modes let you use rules to set and control automated actions. With modes, Arlo Go can

be on the lookout for you, even when you are not using the Arlo app.

Arlo Go comes with the following modes:

Armed. Detection is on for this camera.

Disarmed . Detection is o for this camera.

Schedule. Manage detection based on a schedule.

If you add new modes, they are listed in the Arlo app with the Custom Mode icon .

You can customize the Armed and Schedule modes and you can add new modes. You

might want to create a mode in which some motion sensors and cameras are active

but others are not. For example, when you are sleeping, you might want your exterior

cameras to be active, but your interior cameras to be inactive.

Note: You can create dierent modes for the same camera, but the camera can use only

one mode at a time.

Select a Mode

You can turn modes on and o manually or set modes to activate according to a

schedule. Use the following method when you are not using a schedule to control

a mode or to override an existing schedule. You must use at least one mode. The

Arlo Q camera is always in a mode, even if that mode is set to do nothing.

¾To select a mode for a camera:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Mode.

A list of cameras displays.

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Modes, Rules, and Smart Alerts

3. Tap or click the Arlo Go camera.

The Mode page displays.

4. Tap or click a mode to activate it.

The mode that you selected turns on immediately. The mode stays active until

you change it.

When you view the camera feeds, the icons that display at the top of each the

camera feed are based on the currently selected mode.

Motion. Motion detection is on.

Sound. Audio detection is on.

Change Motion Sensitivity

You can easily change the sensitivity level for Arlo Go cameras.

¾To change the sensitivity level for a camera:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Mode.

A list of cameras displays.

3. Tap or click the Arlo Go camera.

The Mode page displays..

4. Tap or click Edit next to the mode.

The Edit Rule page displays.

5. Tap or click Edit next to the rule that you want to edit.

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Modes, Rules, and Smart Alerts

6. Under If the following, tap or click Edit next to Motion is detected.

The Motion detection settings page displays.

7. Move the slider to adjust the sensitivity level for motion detection for this

camera.

If you used a mobile device to specify the settings, your settings are saved.

8. If you used a browser to specify the settings, click Save.

Your settings are saved.

Change Audio Sensitivity

¾To change audio sensitivity for a camera:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Mode.

A list of cameras displays.

3. Tap or click the Arlo Go camera.

A list of modes displays.

4. Tap or click Edit next to Armed.

The Edit Rule page displays.

5. Tap or click Edit next to the rule.

6. Under If the following, tap or click Edit next to Audio is detected.

7. Move the slider to the desired level of audio detection.

If you used a mobile device to specify the settings, your settings are saved.

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Modes, Rules, and Smart Alerts

8. If you used a browser to specify the settings, click Save.

Your settings are saved.

Manage Alerts

Arlo can push notiﬁcations to your smartphone, send you email alerts, or do both. To

receive Arlo notiﬁcations on your phone, you must get the Arlo app.

Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop

receiving push notiﬁcations.

¾To change the alert settings for a camera:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Mode.

A list of cameras displays.

3. Tap or click the Arlo Go camera.

A list of modes displays.

4. Tap or click Edit next to Armed or your custom mode.

The Edit Rule page displays.

5. Under If the following, specify the motion detection and audio detection

settings.

6. Under Then do the following, specify the settings for Arlo Go to respond to

motion or sound detection by recording video.

7. Under Alert, tap or click Push Notiﬁcation to turn alerts on and o for your

mobile device.

8. For email notiﬁcations, make sure that the Email Alerts check box is selected.

9. To specify an email address, tap or click Edit next to Email Alerts and enter

the email address.

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Modes, Rules, and Smart Alerts

Create a Schedule

You can set a schedule to activate and deactivate cameras automatically. Schedules

recur weekly. For example, the schedule for Tuesday is repeated every Tuesday as

long as the schedule is turned on. Arlo is preconﬁgured with the following schedule:

• Monday through Friday, 8:00 a.m. to 5:00 p.m. All motion sensors are on.

• All other times. All motion sensors are o.

¾To set a schedule for a camera:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Mode.

A list of cameras displays.

3. Tap or click the Arlo Go camera.

A list of available modes displays.

4. Tap or click Schedule .

5. Tap or click Edit next to Schedule.

6. Drag the dividers to change the start and stop times.

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Modes, Rules, and Smart Alerts

Add a Mode

You can add new modes to tell your Arlo Go camera what to do in certain

situations. For example, you can set your Arlo Go camera to record videos when the

motion sensor is activated and to alert you with an email message.

You can use the rules you create within modes and schedules to customize your

Arlo Go camera. With Arlo Go cameras, you can create one rule for each mode.

¾To add a mode for a camera:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Mode.

A list of cameras displays.

3. Tap or click the camera..

4. Tap or click Add a Mode.

The New Mode page displays.

5. Enter a name for the mode and tap or click Next.

The Trigger Device page displays.

6. Tap or click a device to select it and then tap or click Next.

Note: If you only have one device, your device is preselected.

7. If you want the selected device to perform an action only when motion is

detected, tap or click Next.

Otherwise, select the check box for each trigger that you want to use and tap

or click Next.

8. Set the Motion Sensitivity and Audio Detection Sensitivity using the sliders and

tap or click Next.

If you are using the Arlo mobile app, the Motion Sensitivity and Audio Detection

Sensitivity sliders are on separate screens.

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Modes, Rules, and Smart Alerts

You can use the sliders to adjust the sensitivity of the motion sensor:

• Raise the sensitivity percentage to increase the number of videos that Arlo

captures.

• Lower the sensitivity percentage to decrease the number of videos that Arlo

captures.

Note: If you’re not sure what motion sensitivity to use, you can use the motion detection

test aer you ﬁnish creating the mode. For more information about the motion detection

test, see <x-ref to motion detection test>

9. Select the device that you want to record video when motion or audio is

detected and tap or click Next.

If you only have one device, your device is preselected.

10. Specify what you want your device to do when motion or audio is detected.

You can select Record video or Do nothing.

11. If you want to turn on the Arlo Go alarm when the device detects motion or

sound, select the Turn Alarm ON check box.

12. Tap or click Next.

13. If you selected Record video, use the slider to specify how long you want your

device to record when motion or audio is detected and tap or click Next.

14. If you selected Turn Alarm ON, set the sliders for Alarm Duration (in seconds)

and Alarm Loudness and tap or click Next.

15. Select the notiﬁcations that you want to receive.

16. If you are using the Arlo mobile app, tap Next.

17. If you selected Send email alert, enter the email addresses that you want to

receive alerts.

18. If you are using the Arlo mobile app, tap Next.

If you are using a web browser, click Finish.

19. Review the summary of your settings and tap or click Save.

Your new mode is saved. You can now select it from the mode menu.

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Modes, Rules, and Smart Alerts

Motion Detection Activity Zones

You can identify zones within the camera view where you want the Arlo Go camera

to detect motion. These zones are called activity zones. You can also select which

activity zone or zones detect motion.

Create an Activity Zone

¾To create an activity zone:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Tap or click My Devices.

A list of cameras displays.

4. Tap or click the camera.

The camera settings page displays.

5. Tap or click Video Settings.

The Video Settings page displays.

6. Under Activity Zones, tap or click Create New Zone.

An activity zone box displays in the camera feed image.

7. Move the box to the desired activity zone.

You can resize the box using the corner arrows.

8. Tap or click Save.

Your settings are saved.

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Modes, Rules, and Smart Alerts

Select an Activity Zone for a Rule

¾To select the activity zone where you want motion to be detected:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Mode.

A list of cameras displays.

3. Tap or click the Arlo Go camera.

A list of modes displays.

4. Tap or click the Edit icon next to the mode.

The Edit Rule page displays.

5. Under If the following, tap or click Edit next to Motion is detected.

The Motion Detection page displays.

6. Under Motion Detection Zones, tap or click the zone where you want the Arlo

Go camera to detect motion.

If you used a mobile device to specify the settings, your settings are saved.

7. If you used a browser to specify the settings, click Save.

Your settings are saved.

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6. Settings

You can view and change the Arlo Go settings.

View Device Information

¾To view device information:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Tap or click My Devices.

A list of cameras displays.

4. Tap or click the camera.

The settings for the camera display.

5. Scroll down to the Version heading and view the ﬁrmware version, hardware

version, and the serial number.

Turn the Camera LEDs O and On

The Arlo Go LEDs indicate the status of the camera. They can be useful during set

up and are helpful when troubleshooting. You can turn the LEDs o and on. We

recommend that you wait until your camera is streaming before turning o the

LEDs..

If you turn o your camera’s LEDs, the LEDs remain o until you turn them back

on again. If you remove and replace your Arlo Go’s battery while the camera is not

plugged in, The LEDs light as usual while the camera is powering up, and then they

turn o again as soon as the camera is done powering up.

¾To turn o the LED status light:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

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The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Tap or click My Devices.

A list of cameras displays.

4. Tap or click the camera.

The settings for the camera display.

5. Tap or click Status Light.

Your settings are saved.

Change the Time Zone

¾To change the time zone:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Tap or click My Devices.

A list of cameras displays.

4. Tap or click the camera.

The settings for the camera display.

5. Tap or click Time Zone.

The Time Zone page displays.

6. Tap or click a time zone.

7. Tap or click Done.

Your settings are saved.

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Change the Video Resolution

The default video resolution is 720p. You can change this setting to a higher or

lower resolution. Decreasing the resolution of Arlo Go videos reduces the required

WiFi bandwidth.

¾To change the video resolution:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Tap or click My Devices.

A list of cameras displays.

4. Tap or click the camera.

The settings for the camera display.

5. Tap or click Video Settings.

The Video Settings page displays.

6. Tap or click Video Resolution.

The Video Resolution page displays.

7. Tap or click a setting.

8. Tap or click Done.

Your settings are saved.

Turn Night Vision On and O

We recommend that you turn o night vision if the Arlo Go camera is facing

reﬂective surfaces, such as windows.

¾To turn night vision on and o:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

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The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Tap or click My Devices.

A list of cameras displays.

4. Tap or click the camera.

The settings for the camera display.

5. Tap or click Video Settings.

The Video Settings page displays.

6. Tap or click Night Vision..

Your settings are saved.

Turn the Microphone O and On

¾To turn the microphone o and on:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Tap or click My Devices.

A list of cameras displays.

4. Tap or click the camera.

5. Tap or click Audio Settings.

The Audio Settings page displays.

6. Tap or click Microphone.

Your settings are saved.

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Change the Speaker Settings

You can turn the speaker o and on and you can control the volume on your

camera settings.

¾To change the speaker setting:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Tap or click My Devices.

A list of cameras displays.

4. Tap or click the camera.

5. Tap or click Audio Settings.

The Audio Settings page displays.

6. To turn the speaker o and on, tap or click Speaker.

7. To change the speaker volume, move the Speaker Volume slider.

Your settings are saved.

Specify Power Management

You can choose power management settings to optimize battery life, video quality, or

a balance of both.

Note: In addition to these settings, usage also aects battery life. The following factors

can reduce battery life:

• Extremely cold temperatures (below 32°F or 0°C)

• Low lighting

• Frequent motion triggering

• Longer video recordings

• Low LTE signal strength)

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¾To change your power management settings:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings > My Devices.

The My Devices page displays.

3. Select the camera whose power management settings you want to change.

4. Tap or click Video Settings.

5. Under POWER MANAGEMENT, select a power setting:

• To extend your battery life, select Best Battery Life. This setting reduces

video quality but improves battery life.

• For the best video quality, select Best Video. This setting reduces battery

life but provides the best video quality.

• To balance battery life and video quality, select Optimized.

Update the Firmware

Firmware updates are released automatically to all connected Arlo devices.

Automatic updates happen between 3:00 a.m. and 5:00 a.m. to minimize camera

downtime.

If the ﬁrmware update is a major one, you might be unable to stream from your

camera until your ﬁrmware is updated. You can wait until the update happens

automatically between 3:00 a.m. and 5:00 a.m., or you can update your ﬁrmware

manually.

Note: Even when you cannot view your camera live, motion and sound detection still work

and your camera still records based on the currently selected mode.

¾To update your Arlo Go ﬁrmware manually:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings > My Devices .

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The My Devices page displays.

3. Select the Arlo Go camera that you want to update.

4. Tap or click Device Info > Firmware > Update.

WARNING: Do not disconnect your camera, open the battery door, or remove the

battery while the ﬁrmware update is in progress.

5. Wait for the ﬁrmware update to complete.

The camera’s LED blinks amber and blue while the ﬁrmware is downloading and

installing. After the ﬁrmware is installed, the camera reboots and the LED is o.

When the LED lights again and the pattern stops changing, your camera is available

to stream.

View or Change Cellular Network Settings

¾To view or change cellular network settings:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Select the Arlo Go camera.

The My Devices page displays.

4. Scroll down to the NETWORK section.

This section displays techncial information about the Arlo Go camera’s cellular

network connection settings.

5. To view or change APN settings, tap or click APN Settings.

The Edit APN page displays.

Changing the APN might cause your camear to be unreachable to the network.

Do not change these settings unless instructed to do so by network support.

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Restart the Camera

¾To restart the camera:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Tap or click My Devices.

A list of cameras displays.

4. Tap or click the camera.

The settings for the camera display.

5. Scroll down and Tap or click Restart.

The camera restarts.

Reset the Camera to Its Factory Settings

Resetting the camera to its factory settings erases the camera’s current settings

and removes the camera feed from your Arlo app..

¾To reset the camera to its factory settings:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Select the Arlo Go camera.

The My Devices page displays.

4. Scroll down to the bottom of the page.

5. Tap or click Factory Settings.

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6. Tap or click Yes.

7. Follow the onscreen instructions to display a QR code and to position it in front

of the Arlo Go camera.

8. When the Arlo Go camera makes a chime sound, tap or click Yes.

The camera resets to its factory settings and the camera feed no longer

displays in your Arlo app.

Remove a Camera From Your Account

¾To remove a camera from your account:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Tap or click My Devices.

A list of cameras displays.

4. Tap or click the camera.

The settings for the camera display.

5. Scroll down and click Remove Device.

The camera is removed from your account and its settings are deleted.

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7. Manage Your Subscription Plan

Every Arlo Go camera includes free Basic service that oers basic features and

functionality. When activating your Arlo Go camera, you can choose between the Basic,

Premier, and Elite service plans.

Subscription Plans

Upgrading to a paid service level gives you the ability to expand your Arlo Go

camera to suit your speciﬁc needs. Depending on your service level, you can

add cameras or cloud storage and share recordings with friends and family. For

information about service plans, visit http://bit.ly/1AQGR9k.

You can upgrade a Basic or Premier subscription at any time. When you upgrade

from a paid subscription to a higher service level, the system calculates any unused

portion of the current term and deducts that prorated amount from the total cost

of the upgrade. You can also select a Continuos Video Recording (CVR) plan.

Renew Your Service Plan

Monthly plans automatically renew each month until you upgrade to an annual

plan or cancel, eective the next billing cycle. Annual plans autorenew by default

but can be conﬁgured to expire at the end of the current annual term.

Select a Premier or Elite Subscription Plan

¾To select a Premier or Elite subscription plan:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Under Account, tap or click Subscription.

The Subscription page displays.

4. Tap or click Change Subscription.

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Manage Your Subscription Plan

The Subscription Plan page displays.

5. To change to a Premier or Elite plan, tap or click SELECT.

6. Follow the onscreen instructions to change your subscription.

After your payment is processed, Your service level information is updated on

the Subscription page.

Start or Stop a Continuos Video Recording Plan

Continuous video recording, or CVR, is an optional feature available on Arlo Go

cameras. CVR records all the action 24/7 so that you can rewind any camera to any

minute of any day and catch anything you missed.

¾ To start or stop a CVR subscription plan:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Under Account, tap or click Subscription.

The Subscription page displays.

4. Tap or click Change Subscription.

The Subscription Plan page displays.

5. Tap or click No changes? Continue.

The Continuous Video Recording (CVR) plan page displays.

6. Follow the onscreen instructions.

An email message is sent to you to conﬁrm the service level update , the

eective date, and any prorated refund amount for any unused portion of the

current term.

DRAFT

54

8. Arlo Connect

Arlo Connect is a simple way to integrate Arlo devices into other smart home

platforms using standard and secure cloud integration.

Use Arlo With IFTTT

You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service

that connects smart home devices and applications.

To add Arlo to your IFTTT app, visit ifttt.com/arlo.

To learn more about Arlo and IFTTT, visit arlo.com/community.

Use Arlo Cameras With SmartThings

You can integrate your Arlo cameras into the SmartThings app, so all your

smart devices work together. For example, if your Arlo camera detects motion,

SmartThings can tell your Aeon Labs Siren to trigger your alarm. For more

information, see Chapter 8. Use SmartThings With Arlo Cameras on page 49

DRAFT

55

9. Use SmartThings With Arlo Cameras

With Samsung SmartThings, you can integrate your Arlo cameras into the SmartThings

app, so all your smart devices can work together. For example, if your Arlo camera

detects motion, SmartThings tells your Aeon Labs Siren to trigger your alarm.

After you integrate your Arlo Wire-Free Cameras into the SmartThings app, you must

use the SmartThings app to conﬁgure your modes and rules. If you try to edit your

modes and rules in the Arlo app, you will disarm the SmartThings mode. You can

continue to use the Arlo app to view the library.

Note: Aer syncing your Arlo cameras with the SmartThings app, a SmartThings mode

displays in your Arlo app. Your Arlo system must remain in the SmartThings mode for your

system to work correctly with the SmartThings app. All mode conﬁguration must be done

in the SmartThings app. If you choose to no longer use the SmartThings app, delete the

SmartThings mode in your Arlo app, and delete the Arlo cameras from the things menu in

the SmartThings mobile app.

Prepare Arlo to Work With SmartThings

Use Arlo Camera Names That Are Easy to Recognize

Before integrating your cameras with the SmartThings app, make sure that the names

of your cameras are easy to understand. If you choose not to rename your cameras,

the camera’s serial number becomes the camera’s name in the SmartThings app.

For information about how to change the camera names, see Name Your Cameras on

page 25.

Arlo camera feed

integrated into the

SmartThings app

DRAFT

Use SmartThings With Arlo Cameras

56

Disarm Your Cameras

When you integrate your Arlo Wire-Free cameras with SmartThings, a new SmartThings

mode is created in the Arlo app. Because SmartThings manages your Arlo cameras, they

must be in Disarmed mode before you can begin the integration setup. You cannot use

Schedule mode or Geofencing mode at the same time as SmartThings mode. You must

also disable any IFTTT recipes that change the Arlo system mode.

¾To disarm your cameras:

1. Tap the Arlo icon on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

The Cameras page displays.

2. Tap or click Mode.

A list of cameras displays.

3. Tap or click the camera.

The Mode page displays.

4. Tap Disarmed.

5. Exit the Arlo app.

Integrate Your Arlo Cameras With the SmartThings

App

To integrate your Arlo cameras into the SmartThings app:

1. Make sure that your cameras are disarmed in the Arlo app.

See Disarm Your Cameras on page 56.

2. Launch the SmartThings mobile app.

3. If you do not own a SmartThings account, visit https://support.smartthings.com/

hc/en-us/articles/205380634-Setting-up-an-account-the-Hub-and-Things to

create an account.

4. Log in to your SmartThings app.

5. Tap Marketplace > Things > Safety and Security.

DRAFT

Use SmartThings With Arlo Cameras

57

6. Tap Cameras > Netgear Arlo.

7. Tap Arlo (connect).

8. Tap Connect to Arlo.

9. Enter your Arlo login credentials

10. On the bottom of the page, accept the Privacy Policy.

11. Tap Done at the upper-right corner.

12. Tap Connect to Arlo Cameras and select the cameras that you want to sync

with the SmartThings app.

13. Tap Done > Next > Done.

14. Tap My Home > Things.

15. To change your camera’s settings, tap the settings icon.

Note: Repeat this step for each camera that you synced with your SmartThings app.

Your Arlo Wire-Free Cameras are in the SmartThings mode in your Arlo app.

For more information about integrating your Arlo cameras into the SmartThings app,

visit

https://support.smartthings.com/hc/en-us/articles/209529506-Netgear-Arlo-Wire-

Free-Camera.

DRAFT

Use SmartThings With Arlo Cameras

58

Adjust the Motion Sensitivity Level

When you integrate Arlo into the SmartThings app, the motion sensitivity for each

camera is set to a default of 80. If your camera works more eectively at a dierent

setting, you can use the Arlo app to change it.

¾To adjust the motion sensitivity level:

1. Tap the Arlo icon on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

The Cameras page displays.

2. Tap or click Mode.

A list of cameras displays.

3. Tap or click the camera.

The Mode page displays.

4. If you are not sure what motion sensitivity level you have been using, tap or

click Edit next to Armed mode.

The Edit Rule page displays.

5. Tap or click Edit next to the rule that you want to edit.

6. Under If the following, tap or click Edit next to Motion is detected.

The Motion detection settings page displays.

7. Note the motion sensitivity setting, but do not select Armed mode..

8. Return to the Mode page.

9. Tap or click Edit next to SmartThings mode.

The Edit Rule page displays.

10. Tap or click Edit next to the rule that you want to edit.

11. Under If the following, tap or click Edit next to Motion is detected.

The Motion detection settings page displays.

12. Set the motion sensitivity level to match the setting that you viewed in Step 7.

DRAFT

59

Adjust Push Notiﬁcations

When you integrate Arlo with SmartThings, the Arlo app sends push notiﬁcations to

the SmartThings app. Then the SmartThings app sends you notiﬁcations about Arlo

and your other smart things. If you still receive push notiﬁcations from Arlo, on your

smartphone, use your smartphone settings to turn o the Arlo notiﬁcations. Email

notiﬁcations are not needed.

DRAFT

60

10. Troubleshooting

Check Arlo Go’s LTE Signal Strength

¾To check your Arlo Go’s LTE signal strength:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Find your Arlo Go camera.

3. Tap or click Settings.

4. Scroll down to the NETWORK section.

AT&T signal strength displays in this section.

5. If your camera has 0, 1, or 2 bars of LTE signal strength, consider moving your

Arlo Go camera to a location with better signal strength.

If your camera normally has at least three bars of signal strength, bad weather

or heavy LTE network usage might be weakening your camera’s LTE connection.

Wait 30-60 minutes and check again to see if coverage improves. If coverage is

consistently bad for two or more days, consider moving your Arlo Go camera to

a location with better signal strength.

Check Arlo Go’s Battery Level

¾To check your Arlo Go’s battery level:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Find your Arlo Go camera.

If the battery icon is yellow or red, recharge your Arlo Go camera’s battery or

insert a fully charged battery.

If the battery icon is black, the battery level is not low enough to cause

streaming problems.

DRAFT

61

Troubleshooting

Arlo Go Is Not Streaming on a Mobile Device

¾To troubleshoot problems with your Arlo Go video stream:

1. Make sure that your mobile device has good LTE signal strength.

If your Arlo Go’s LEDs light amber and blink rapidly, your Arlo Go is in an LTE

coverage area but can’t connect to the Arlo cloud. See Arlo Go has LTE service

but can’t connect to the Arlo cloud on page 60..

If your Arlo Go’s LEDs light amber and blink slowly, the camera is outside of the

LTE coverage area.

For more information about your Arlo Go’s LED behavior, see Camera LED Guide

on page 14.

2. Move your Arlo Go camera to an area with better LTE coverage.

3. Make sure that your Arlo Go camera has at least three bars of LTE signal

strength.

Low signal strength can cause the camera to stream intermittently. See Check

Arlo Go’s LTE Signal Strength on page 60.

4. Make sure that your Arlo Go is at least 6 ½ feet (2 meters) away from any Wi-Fi

enabled devices, major electrical equipment, large metal or concrete objects, or

other sources of signal interference.

5. Make sure that your Arlo Go’s battery is not low.

A low battery can cause the camera to stream intermittently. See Check Your

Arlo Go’s Battery Level on page 61.

6. If you still cannot see Arlo Go video streams after completing these

troubleshooting steps, contact Arlo Support to speak to an expert.

Cannot View Arlo Live Streaming in a Web Browser

Your Arlo Go camera on a computer, your web browser or your Internet network

might be causing the streaming problem.

The Arlo web client uses the Adobe Flash plug-in to display your camera streams

in a browser. Make sure that your browser is not blocking the plug-in and that you

are using the latest version of Adobe Flash.

Your router might be blocking the ports to which Arlo sends data. To ensure that

Arlo can stay connected, you must keep the ports 443 and 80 open on your router:

DRAFT

62

Troubleshooting

Troubleshoot an Oine Arlo Go Camera

¾To troubleshoot when your Arlo Go camera is oine:

1. Unplug your Arlo Go camera, remove the battery, reinsert the battery, and

notice the camera LED behavior when the door is closed.

• If the LED does not light, check to make sure that the battery is installed in

the correct orientation and that the battery is not dead.

If the battery is low or dead, plug in the camera or insert a fully charged

battery.

• If the LED blinks blue very slowly, the camera is starting up.

Wait 20-30 seconds, until the LED pattern stops changing.

2. Note the LED behavior after the camera is done starting up:

• The LED blinks blue rapidly. The camera is connected to the cloud.

Log out of the Arlo app on your mobile device or web browser and log back in

again. If your camera still appears oine in the Arlo app, contact Arlo Support

to speak to an expert.

• The LED blinks blue and purple. The camera is connecting to the network

and the cloud.

Wait for the LED behavior to stop changing and check it again.

• The LED lights solid blue. The camera is not connected to an Arlo account.

Complete the new camera setup process.

• The LED lights solid amber. No SIM card is inserted or the SIM card is

damaged.

Contact AT&T Support for a new SIM card.

• The LED blinks amber slowly. Your camera does not have LTE network

coverage.

Move the camera to an area with LTE coverage.

• The LED blinks amber rapidly. The camera is connected to the cellular

network, but it cannot connect to the cloud.

• The LED blinks amber and blue. The camera is receiving a ﬁrmware upgrade.

Do not open the battery compartment or unplug the camera until the upgrade

is complete and the camera is done rebooting. Wait for the LED to turn o for

several seconds, turn back on again, slowly blink blue for 20-30 seconds, and

settle into a new behavior.

DRAFT

63

Troubleshooting

Note: If the LED blinks blue slowly during the startup process and then shows a dierent color brieﬂy

before it turns o, you might have the LED turned o in your settings. If your camera is still oine and

you missed the behavior that the LED was showing right before it turned o, repeat steps 1 and 2 and

pay close attention to the LED.

3. If your camera is still oine, visit Arlo Support to speak with an expert.

Not Receiving Push Notiﬁcations

You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or

mobile device. Arlo registers your device for push notiﬁcation when you log in. If

you used the logout option instead of simply exiting the app, you must log back in

to the app. You receive Arlo alerts even if your device is sleeping.

If you did all of the following and are still not getting Arlo Go alerts, contact

NETGEAR support.

Check the Rules Settings for Armed Modes

Check the rules in your modes. Make sure that Push Notiﬁcation is enabled in the

Armed mode or in a custom mode if you created one.

¾To check push notiﬁcation in the Armed mode setting:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click the Mode button.

A list of cameras displays.

3. Select the Arlo Go camera.

A list of modes displays.

4. Tap or click the Edit icon next to Armed.

The Edit Rule page displays.

5. Under Alert, make sure that the Push Notiﬁcation check box is selected.

6. Save your changes.

DRAFT

64

Troubleshooting

Check the Arlo App Settings on an iOS Device

Make sure that you allow the Arlo app to receive push notiﬁcations. The Arlo app

push notiﬁcations can be disabled on iOS and Android devices.

¾To allow Arlo push notiﬁcations on iOS devices:

1. Tap the Settings icon for your iOs device.

2. Select Notiﬁcations > Arlo..

The Arlo notiﬁcation settings display.

3. Make sure that Allow Notiﬁcation is selected.

Check the Arlo App Settings on an Android Device

¾To allow Arlo push notiﬁcations on Android devices:

1. Tap the Settings icon for your Android device.

2. Select Application Manager > Arlo.

The Arlo notiﬁcation settings display.

3. Make sure that the Show Notiﬁcations setting is enabled.

If You Said No to Push Notiﬁcations at Installation

When you install the Arlo app for the ﬁrst time, to receive alerts, you must

select Allow when asked if you want Arlo to send you push notiﬁcations. For

iOS apps, after you respond to this alert, it is not presented again unless the

device is restored or the app is uninstalled for at least a day.

If you said no on an iOS device, uninstall the app, wait for a day, and then

reinstall it, and allow notiﬁcations. If you do not want to wait a day before you

reinstall the app, you can use the system clock on your device to simulate a day.

Set the system clock forward a day or more, turn your device o, and then turn

the device back on. After you reinstall the app, return the system clock to the

correct setting.

DRAFT

65

11. Rechargeable Battery Safety

Safety Rules for Arlo Go Rechargeable Batteries

Arlo Go Wire-Free HD Security Cameras use rechargeable batteries and can go

wherever you need them. But ALL batteries can EXPLODE, CATCH FIRE, and CAUSE

BURNS if disassembled, punctured, cut, crushed, short-circuited, incinerated, or

exposed to water, ﬁre, or high temperatures, so you need to handle them with care.

To use Arlo Go rechargeable batteries safely, follow these guidelines:

• ALWAYS store spare batteries in a cool, dry, ventilated area.

• ALWAYS make sure that the battery compartment is clean and free of any

debris before inserting new batteries.

• ALWAYS make sure the battery contacts are aligned.

• ALWAYS keep all batteries away from children.

• ALWAYS follow local waste and recycling laws when throwing used batteries

away.

• ALWAYS use an Arlo Go power adapter or an Arlo Go Charging Station (sold

separately) to charge Arlo Go rechargeable batteries.

• NEVER place Arlo Go rechargeable batteries in a pocket, purse, or other

receptacle, especially those containing metal objects.

• NEVER store Arlo Go rechargeable batteries with hazardous or combustible

materials.

• NEVER let an Arlo Go rechargeable battery or battery compartment get

wet—before, during, or after installation. (Remember your camera itself is

weatherproof, but its interior battery compartment and batteries aren’t).

• NEVER disassemble, cut, crush, puncture, short-circuit, dispose of in ﬁre or

water, or expose your Arlo Go rechargeable battery to temperatures above

60°C (140°F).

DRAFT

66

Rechargeable Battery Safety

Safety Rules for Arlo Go Charging Station

The Arlo Go Charging Station is sold separately. You can use the charging station

to charge one or two Arlo Go rechargeable batteries. For more information about

the Arlo Go Charging Station, see the instructions that are included in the Arlo Go

Charging Station package.

When using the Arlo Go Charging Station, follow these guidelines to avoid personal

injury and property damage from, but not limited to, the risk of electric shock or

ﬁre:

• Charge only Arlo Go Rechargeable Batteries compatible with the Arlo Go

Charging Station. Charging other batteries may cause them to leak, rupture, or

explode.

• Use the charger only in dry locations. Keep away from rain, snow, or excessive

moisture.

• Do not operate the charging station if it or its cord is damaged.

• Do not disassemble, modify, or attempt to use the charging station as a power

source.

• Do not disassemble the battery, dispose of the battery in ﬁre, put the battery in

backward, mix it with used or other battery types, or short circuit the battery.

The battery might ignite, explode, leak, or get hot, causing injury.

DRAFT

FederalCommunicationCommissionInterferenceStatement



ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothe

followingtwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)

thisdevicemustacceptanyinterferencereceived,includinginterferencethatmay

causeundesiredoperation.



ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassB

digitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedto

providereasonableprotectionagainstharmfulinterferenceinaresidential

installation.Thisequipmentgenerates,usesandcanradiateradiofrequencyenergy

and,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmful

interferencetoradiocommunications.However,thereisnoguaranteethat

interferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescause

harmfulinterferencetoradioortelevisionreception,whichcanbedeterminedby

turningtheequipmentoffandon,theuserisencouragedtotrytocorrectthe

interferencebyoneofthefollowingmeasures:



‐ Reorientorrelocatethereceivingantenna.

‐ Increasetheseparationbetweentheequipmentandreceiver.

‐ Connecttheequipmentintoanoutletonacircuitdifferentfromthat

towhichthereceiverisconnected.

‐ Consultthedealeroranexperiencedradio/TVtechnicianforhelp.



FCCCaution:Anychangesormodificationsnotexpresslyapprovedbytheparty

responsibleforcompliancecouldvoidtheuser'sauthoritytooperatethis

equipment.



Thistransmittermustnotbeco‐locatedoroperatinginconjunctionwithanyother

antennaortransmitter.



RadiationExposureStatement:

ThisequipmentcomplieswithFCCradiationexposurelimitssetforthforan

uncontrolledenvironment.Thisequipmentshouldbeinstalledandoperatedwith

minimumdistance24cmbetweentheradiator&yourbody.



IndustryCanadastatement:

ThisdevicecomplieswithISED’slicence‐exemptRSSs.Operationissubjecttothe

followingtwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)

thisdevicemustacceptanyinterferencereceived,includinginterferencethatmay

causeundesiredoperation.

LeprésentappareilestconformeauxCNRd’ISEDapplicablesauxappareilsradio

exemptsdelicence.L’exploitationestautoriséeauxdeuxconditionssuivantes:(1)le

dispositifnedoitpasproduiredebrouillagepréjudiciable,et(2)cedispositifdoit

acceptertoutbrouillagereçu,ycomprisunbrouillagesusceptibledeprovoquerun

fonctionnementindésirable.

RadiationExposureStatement:

ThisequipmentcomplieswithISEDradiationexposurelimitssetforthforan

uncontrolledenvironment.Thisequipmentshouldbeinstalledandoperatedwith

minimumdistance34cmbetweentheradiator&yourbody.



Déclarationd'expositionauxradiations:

Cetéquipementestconformeauxlimitesd'expositionauxrayonnementsISED

établiespourunenvironnementnoncontrôlé.Cetéquipementdoitêtreinstalléet

utiliséavecunminimumde34cmdedistanceentrelasourcederayonnementet

votrecorps.



Netgear orporated 16200352 LTE Camera User Manual rev

Netgear Incorporated LTE Camera rev

User Manual rev

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