Nexstgo 9560NG Intel Wireless-AC 9560 User Manual 4

Nexstgo Company Limited Intel Wireless-AC 9560 4

Contents

9560NGW- UserMan_Part 2_20190102

USER’S MANUALl 55 General Cleaning GuidelinesWe recommend to follow this list of suggestions when cleaning your computer or its peripherals.In this chapter, you can nd information on how to clean the exterior of your computer. Make sure not to spray any cleaning liquid onto the computer components directly. If you need to use a cleaning liquid, spray the liquid onto a cloth instead. If you notice any dust particles in the gaps between the keyboard keys, inside the ports, or elsewhere, use a portable battery powered vacuum or try compressed air with a straw extension to clean it up. Be extra cautious when using any cleaning solvents; some people may develop an allergic reaction towards the chemicals used in cleaning solvents, and some solvents can even damage the case. Avoid eating or drinking around the computer.Taking Care of Your Computer4Cleaning Your ComputerWe recommend using the following cleaning tools: Alcohol-free glass-cleaning uid. Solution of water and mild soap. Static-free cloth wipes. Dry microber cleaning cloth.CAUTION: Toavoidpermanentdamagetoyourcomputer,avoidusingstrongcleaningsolvents.Whenchoosinga cleaning solvent, make sure it does not include the following ingredients: alcohol, acetone,ammoniumchloride,methylenechloride,andhydracarbons.Taking Care of Your Computer
56 lBefore starting to clean your computer, do the following:Clean the sides, covers, keyboard, and touchpad with a soft microber cloth with one of the cleaning solution as listed previously. Use additionally a portable battery powered vacuum or compressed air with a straw extension if necessary to remove the dust particles.Wipe gently the display using a lint-free cloth moistened in alcohol-free glass cleaner. Make sure the display is completely dry before closing the lid.Preparation for CleaningCleaning the Sides, Covers, Keyboard, and TouchpadCleaning the Display1 Turn off your computer.2 Disconnect the AC power.3 Disconnect all the peripherals.Taking Care of Your Computer
USER’S MANUALl 57 You can congure how your computer authorizes you. The default sign-in options include password, PIN, or picture password. An alternative is to use Windows Hello features, such as face recognition (optional).To set up or modify sign-in credentials, open the Start menu and click on the Settings > Accounts > Sign-in options. The following page opens:Conguring Sign-In OptionsProtecting Your Computer5Accessing the SystemYou can prevent unauthorized access to your computer by using passwords. After you set a sign-in password during the initial computer setup, you are prompted to enter a correct password before proceeding with login process. In addition to the sign-in password, you can authorize yourself also using a face recognition (optional). To prevent access to the storage drive(s), you can set a storage password in Setup Utility or encrypt the data on the storage drive(s) using BitLocker Drive Encryption, and more.In this chapter, you can nd information on how to protect your computer from unauthorized access.Protecting Your Computer
58 lCreating or Modifying Default Sign-In CredentialsTo create / remove or modify your sign-in password, PIN, or picture password, do the following:a) In Password section, click on the Change button. Change your password page opens.b) Enter your current password and click on the Next button.c) Enter a new password, conrm the new password, and set a password hint. Then click on the Next button.d) Click on the Finish button to complete modifying your sign-in password.a) In PIN section, click on the Add button. You are prompted to enter the current sign-in password.b) Enter your current sign-in password and click on the OK button. You are prompted to enter a new PIN and conrm the new PIN.c) Enter a new PIN and conrm the new PIN. Check Include letter and symbols if needed and then click on the OK button to complete creating a sign-in PIN.d) To remove the sign-in PIN, click on the Remove button. Then click on the Remove button again to conrm PIN removal. You are prompted to enter your sign-in password.e) Enter your sign-in password and click on the OK button to complete removing your sign-in PIN.a) In Picture password section, click on the Add button. You are prompted to enter the current sign-in password.b) Enter your current sign-in password and click on the OK button.c) Click on the Choose picture button to select your favorite picture. Your picture is displayed on the screen.d) Click on the Use this picture button to conrm the picture or click on the Choose new picture button to select another picture and repeat the step.e) Follow the onscreen instructions to set up your gestures. After done, click on the Finish button to complete creating a sign-in picture password.f) To remove the sign-in picture password, click on the Remove button.1 Open the Sign-in options menu. Please refer to “Conguring Sign-In Options” on page 48.2 Do any of the following:– Modify Your Sign-In Password: – Create or Remove a Sign-In PIN: – Create or Remove a Sign-In Picture Password: NOTE: Thesign-inpasswordcannotberemoved.Protecting Your Computer
USER’S MANUALl 59 About Windows HelloSetting Up Facial Recognition (Optional)Windows Hello enables you to get instant access to your computer using facial recognition. Facial recognition can replace the default sign-in password, sign-in PIN, and sign-in picture password.To sign in to the system using facial recognition, do the following:NOTE: Before using Windows Hello, make sure your computer supports facial recognition feature. VariousPRIMUSmodelssupportthesemethodsasoptionalfeatures.Pleasecheckyoursystemconguration,andcontactNexstgoformoreinformationifneeded.1 Open the Sign-in options menu. Please refer to “Conguring Sign-In Options” on page 57.2 In Face Recognition section, click on the Set up button. Windows Hello setup page opens.3 Click on the Get started button. You will see a self-image on the screen together with instructions.4 Follow the onscreen instructions until the setup is complete.Protecting Your Computer
60 lIn Setup Utility, you can set up a supervisor password and power on password.The supervisor password helps to protect system information stored in the Setup Utility. After the supervisor password is established, you are prompted to enter a password each time you want to open the Setup Utility. Unauthorized users are denied accessing the Nexstgo System Conguration options.To set up supervisor password, do the following:Setting Up Passwords in Setup UtilitySetting Up a Supervisor Password1 During system setup, press the F2 key to open the Nexstgo System Conguration utility.2 Use the four-directional keys ( , , , ) on the keyboard to select Setup Utility and press Enter key. The Setup Utility Main menu opens.3 Use , keys to select Security.4 Press key to select the Set Supervisor Password selection and press Enter key.Protecting Your Computer
USER’S MANUALl 61 5 Enter a new password and conrm the password. Then click on the Yes button. You are informed that changes have been saved after you press Save and Exit.6 Click on the Ok button.7 Press the F10 key and then click on the Yes button to exit saving changes. Setting up the supervisor password is complete. Next time you open the Setup Utility, a Setup Conguration Utility Password prompt appears. Enter the supervisor password to proceed.8 To remove the supervisor password, repeat step 1. Then click on the Setup Utility tab and enter the supervisor password when prompted.9 Repeat steps 3 and 4. Then enter the current password leaving the new password elds empty.10 Click on the Yes button. You are informed that changes have been saved after you press Save and Exit.11 Repeat step 6. 12 Press the F10 key and then click on the Yes button to exit saving changes. Removing the supervisor password is complete.Protecting Your ComputerFor increased security, the Windows operating system enables you to encrypt the hard drive using Windows BitLocker Drive Encryption (BitLocker).BitLocker can encrypt your entire hard drive, including all user, system, swap, and hibernation les. It can also protect against unauthorized changes to your system, such as rmware-level malware.BitLocker uses the Trusted Platform Module (TPM) to provide advanced security protection for your data and to ensure integrity checking of early boot components. Your PRIMUS system already has a compatible TPM version that is required for using BitLocker.To start encrypting your storage drive, do the following:Using Windows BitLocker Drive EncryptionNOTE: IfyouarenotabletouseBitLocker,makesuretheTPMsupportisenabledintheNexstgo System Conguration > Setup Utility > Security > Trusted Computing > TPM Support.FormoreinformationontheNexstgo System Congurationutility,pleasereferto“UsingtheNexstgoSystemCongurationUtility”onpage57.1 Open the Start menu and click to expand the Windows System folder.2 Click on the File Explorer.3 Choose the storage drive that you want to encrypt and right-click on it.4 Click on the Turn on BitLocker item.5 Choose where to save the recovery key. The options include Save to a Microsoft account, Save to a le, or Print the recovery key. Follow the onscreen instructions on saving the recovery key. When done, click on the Next button.
62 lThe TPM is a security hardware device on the system board that holds computer-generated keys for encryption. The purpose of the TPM is to help to avoid attacks by hackers who aim to capture passwords and encryption keys to sensitive data. The TPM provides the ability to run applications more secure and to make transactions and communication more trustworthy. The security features provided by the TPM involve the following: random number generation, hashing, asymmetric key generation, and asymmetric encryption/decryption. Each individual TPM has its unique signature initialized during the silicon manufacturing process that further enhances its trust/security effectiveness. Each TPM must have an Owner before it can be used as a security device.Trusted Platform Module (TPM)Protecting Your Computer6 Choose how much of your drive to encrypt. The options include Encrypt used disk space only and Encrypt entire drive. When done, click on the Next button.7 Choose which encryption mode to use. The options include New encryption mode and Compatible mode. When done, click on the Next button.8 Check the Run BitLocker system check to ensure that BitLocker can read the recovery and encryption keys correctly and then click on the Start encrypting button. The encryption begins. The whole procedure might take a while depending on the size of the drive. While the hard drive is being encrypted, you can keep working.The TPM, when bundled with an optional security software package, can provide overall system security, le protection features, and protect against email/privacy concerns.To enable the TPM support and its associated features, do the following:1 During system setup, press the F2 key to open the Nexstgo System Conguration utility.2 Use the four-directional keys ( , , , ) on the keyboard to select Setup Utility and press Enter key. The Setup Utility Main menu opens.3 Use , keys to select Security.
USER’S MANUALl 63 Protecting Your Computer5 After done, press the F10 key to save the modications.4 Press key and use , keys to select Trusted Computing and enable the necessary TPM settings.If you plan to dispose of, sell, or hand your computer over to another person, make sure to delete all the sensitive data, such as your personal les and installed software.You can use the following options to delete data from the storage drive:Unfortunately the methods described above only change the location of the data on the storage drive but do not delete the data itself. Using third party software, it is sometimes possible to restore the deleted data. There is a risk that people might read and misuse the critical data on storage drives for unforeseen purposes.Thus, to prevent leakage of data, it is important to ensure all the data is deleted from the storage drive. You can destroy the storage drive physically by breaking it into pieces or magnetically by means of strong magnetic power making data unreadable. We recommend to use the second option. To erase quickly and easily all of the magnetic information stored on the drive, enable  item in      . For accessing and navigating the Nexstgo System Conguration utility, please refer to “Using the Nexstgo System Conguration Utility” on page 57.Deleting Data on the Storage Drive Use the Nexstgo Backup and Recovery app to reset your computer to the factory default values. Format the storage drive to prepare it for initial use. Move the data to the Recycle Bin and then empty the content of the Recycle Bin.
64 lWhen you use the computer to access any apps that require Internet connection, you potentially expose the computer to malware. Different malware, such as spyware, Trojan horses, viruses, worms, and other malicious apps, can disable the operating system, apps, utilities, or cause them to function unexpectedly.Antivirus software can detect most of the malware, destroy them, and often repair any damage that they have caused. To provide maximum protection against newly discovered malware, make sure to keep the antivirus software up-to-date.Your computer has Windows Defender Security Center preinstalled that also features virus and threat protection. We strongly recommend that you continue to use an antivirus program in order to provide full protection against malware.Firewalls help to prevent unauthorized access to the system or network resources. A rewall can be either a program installed on your computer and/or network, or a complete security solution made up of hardware and software.Usually there are two main types of rewalls to choose from:When a rewall is installed on a system, all data entering or leaving the Internet, must pass through the rewall. The rewall examines the data and blocks everything that does not meet the specied security criteria.Your computer has Windows Defender Security Center preinstalled that also features rewall and network protection.Using Antivirus SoftwareUsing Firewall Software Host-based rewalls that protect only the computer where they are installed on. Network-based rewalls that are installed between DSL or cable modem and your home network providing protection to all the computers connected on the network.Protecting Your Computer
USER’S MANUALl 65 Protecting Your ComputerUtilityUsing the Nexstgo System Conguration utility, you can set the boot order, manage devices, set the boot location, recover the operating system, and congure system settings. To access the Nexstgo System Conguration utility, press the F2 key during system setup. The utility page opens:1234567No. Tab 1 OS RecoveryOpens the operating system recovery page. For reinstalling Windows 10, please refer to “Using the Nexstgo System Conguration Utility” on page 65.2 Boot ManagerSelects the boot device for loading the system. This boot selection is for one time only. If you want to change the default boot device, you need to modify the boot order in Setup Utility tab.3Device ManagementCongures the network devices, checks for drivers’ health status, and sets the primary video BIOS.4 Setup Utility Provides an overview of the system parameters and congures advanced settings, boot options, and security settings.5Navigation panelProvides instructions on how to navigate the Nexstgo System Conguration utility.6 Boot From File Selects a storage device where is saved the boot le for loading the system.7 Continue Continues loading the operating system.
66 lItem Boot Option MenuSelect the boot device that you want to use for loading the operating system.EFI Boot DevicesTo navigate the utility menu, you can use both keyboard keys or the touchpad.Do any of the following:Nexstgo System Conguration Utility NavigationBoot Manager To select a tab or menu item: Use the four-directional keys ( , , , ) on the keyboard or move your nger across the touchpad. To enter a submenu or select an item parameter: Press the Enter key on the keyboard or left-click/ tap once on the submenu or the item parameter. To exit a submenu or menu item: Press the F2 key on the keyboard once or repeatedly if necessary or click on the right touchpad button once or repeatedly if necessary. Change values (Setup Utility only): Press the F5 or F6 keys on the keyboard. Load defaults (Setup Utility only): Press the F9 key on the keyboard to load the default values to the menu items. Save and exit (Setup Utility only): Press the F10 key on the keyboard to save the values and exit the Setup Utility.NOTE:ThefollowingisalistoftabsthatexittheSystemCongurationutility.− Tocontinueloadingtheoperatingsysteminanormalmode,selecttheContinuetab.− Tomanuallyselectabootdeviceforloadingtheoperatingsystem,selecttheBootManagertab.−Tomanuallyselectaleonthebootdeviceforloadingtheoperatingsystem,selecttheBootFromFiletab.−Toreinstalltheoperatingsystem,selecttheOSRecoverytab.Protecting Your Computer
USER’S MANUALl 67 Protecting Your ComputerDevice ManagerBoot From FileItem Driver Health Review the driver health status.  Enter the Driver Health item if you need to repair a driver with specic controller or repair the whole platform until all modules reach their terminal statuses.Primary Video BIOS Not supported in this model.Item File ExplorerSelect the boot le location for loading the operating system. The File Explorer displays the folder paths from all the connected storage devices. If the boot le was not selected correctly or has a problem, you will receive an error message and will be directed back to the File Explorer.
68 lSetup UtilityMain MenuItem MainReview the system parameters, such as system manufacturer, BIOS version, BIOS date, ME version, EC version, processor type, processor speed, total memory capacity, serial number, HDD type, and HDD Type 1.System DateSet system date. Use the Tab key on the keyboard or tap directly using the touchpad to switch between the date elements.  Use the Enter key and the Tab key on the keyboard or tap directly using the touchpad to select a eld. Use the + key or the - key on the keyboard or tap on the button using the touchpad to congure the system date.System TimeSet system time. Use the Tab key on the keyboard or tap directly using the touchpad to switch between the time elements.  Use the Enter key and the Tab key on the keyboard or tap directly using the touchpad to select a eld. Use the + key or the - key on the keyboard or tap on the button using the touchpad to congure the system time.Show BIOS Event Log Select the Event Storage to show the events of it.Protecting Your Computer
USER’S MANUALl 69 Protecting Your ComputerAdvanced MenuH2O Event Log ConfigManagerSATAItem Processor Conguration Intel Virtualization Technology: Enable to allow VMM utilizing the additional hardware capabilities by Vanderpool Technology.  Intel VT-d: Enable to allow Directed I/O (VT-d) extend Intel’s Virtualization Technology (VT) roadmap by providing hardware assists for virtualization solution.Device Conguration  Set the default function of the Fn lock key when the Fn lock key is activated. The available options include Function Key or Multimedia Keys. For example, if the Fn lock key is set to Multimedia Keys then the Fn lock key depending multimedia keys (F1~F12) can be used if the Fn lock key is on. If you want to use the Windows default functions F1~F12, you need to toggle the Fn lock key to off. Camera: Enable to allow using the camera. Card Reader: Enable to allow using the card reader. Touchpad: Enable to allow the touchpad. USB Charger: Enable to allow USB charging for compatible devices using the USB type-C port. Microphone: Enable to allow using the microphone.SATA Mode Selection  Set how SATA controller(s) operate.H2O Event Log Cong Manager Show all of the conguration pages.NOTE:Modicationsrequireafullpowercycletotakeeffect.
70 lBoot MenuSecurity MenuItem Network Stack Enable/Disable UEFI network stack, usually for UEFI PXE boot. PXE Boot capability Enable this feature if you want to use the PXE boot function.Windows Boot ManagerEnable/Disable Windows Boot Manager (KINGSTON RBUSNS8180S3256GJ).Item Set Supervisor PasswordSet the supervisor password to control the access to the system conguration settings. The password has to be greater than one character. Please refer to “Setting Up a Supervisor Password” on page 60. Network StackPXE Boot capabilityWindows Boot Manager (KINGSTON RBUSNS8180S3256GJ) ...StoragePassword PageProtecting Your Computer
USER’S MANUALl 71 Protecting Your ComputerTrusted Computing TPM Support: Enable the TPM support for advanced crypto capabilities. TPM State: Enable the TPM state to see pending TPM operations. Pending TPM Operation: Set the pending TPM operation to TPM Clear if you want to clear all data secured by TPM or to None if you want to discard the selection.Secure Boot Control Secure Boot Control: Enable secure boot ow control to prevent malicious apps and “unauthorized” operating systems from loading during the system start-up process.  Enable to install all the default secure keys, such as PK, KEK, db, and dbx set by the manufacturer. Changes will take effect after you restart the system. Clear Secure Boot Keys: Enable if you want to uninstall all the default secure keys, such as PK, KEK, db, and dbx set by the manufacturer. Changes will take effect after you restart the system.NOTE: Modications to the TPM state will take effect after you restart thecomputer.Exit MenuItem Save Changes and ExitSelect this option if you want to save all modications and exit the Nexstgo System Conguration utility. The computer will automatically restart. Discard Changes and ExitSelect this option if you want to discard all modications and exit the Setup Utility.Save Changes Select this option if you want to save the modications but not to exit the Setup Utility.Discard ChangesSelect this option if you want to discard the modications but not to exit the Setup Utility.Load Optimized DefaultsSelect this option to reset all values in Setup Utility to their factory defaults.
72 lDevice drivers are programs that control a specic type of device that is attached to your computer. Each hardware component has its own driver which informs the operating system how to operate that device. When you add new hardware component to your computer, the operating system tries to install the device driver automatically using its built-in drivers library. If the driver cannot be located, you are prompted to install the driver manually.To download and update the device drivers, use the preinstalled Nexstgo Software Updater app. Please refer to “Nexstgo Software Updater” on page 26.Getting the Latest DriversNOTE: Asdevicedriversareprograms,likeanyotherleonyourcomputer,theymaysometimesgetcorruptedandnotperformproperlyduetothecorruption.Werecommendtokeepthedevicedriversalwaysup-to-datetoavoidmalfunctionofanyhardwarecomponents.Protecting Your Computer
USER’S MANUALl 73 AdvancedCongurationYou can backup your les to another device and restore them if the originals are lost, damaged, or deleted. File backup can be performed just once or set to occur automatically. To congure le backup settings, do the following:Conguring File Backup6Backup FeaturesIn this section, you will nd information on how to backup and recover your computer.1 Open the Start menu and nd the Nexstgo group in the apps list.2 Click on the Nexstgo Backup and Recovery app.NOTE: You may be prompted to conrm opening an app from an unknown publisher. Click Yes tocontinue.
74 lThe Windows settings Backup page opens.5 Click on the Add a drive option. You are prompted to select a destination for the backup.6 Click on the storage drive that you want to choose for saving backup les.3 Click on the File Backup tab.4 Click on the LAUNCH button.AdvancedConguration
USER’S MANUALl 75 AdvancedConguration8 Return to the Backup page. Set the  option to On to enable automatic backup.7 Click on the More options link under Backup page to congure more backup options, such as set the backup schedule, select the les and folders that you want to backup, and more.
76 lConguring System BackupTo backup the system, you can create a system restore point or create a recovery drive. The restore point allows you to restore Windows to a point in the past, when it worked properly. The purpose of the recovery drive is to provide a source when restoring the storage drive to the factory default values if all other recovery methods have failed. As a precautionary measure, make sure to create a restore point or recovery drive as early as possible.IMPORTANT: Therecoverydriveiscomputerspecic.Onceyouhavecreatedarecoverydrive,youcannotuseittorestoreanothercomputer,neithercanyouusearecoverydrivefromanothercomputertorestoreyourcomputer unlessthehardwarecomponentsand theoperating systemexactlymatch.Creating a System Restore Point1 Open the Start menu and nd the Nexstgo group in the apps list.2 Click on the Nexstgo Backup and Recovery app.NOTE: You may be prompted to conrm opening an app from an unknown publisher. Click Yes tocontinue.To create a system restore point, do the following:AdvancedConguration
USER’S MANUALl 77 AdvancedCongurationThe System Protection tab opens on System Properties page.5 Select the system storage drive.6 Click on the  button.7 In the Restore Settings section, select Turn on system protection option.8 In the Disk Space Usage section, set the maximum disk space used for system protection.9 Click on the Apply button and then on the OK button to save the modications.10 To create a system restore point right now, click on the Create button and follow the onscreen instructions.3 Click on the System Backup tab.4 Select  and click on the LAUNCH button.
78 lCreating a Recovery Drive1 Open the Start menu and nd the Nexstgo group in the apps list.2 Click on the Nexstgo Backup and Recovery app.NOTE: You may be prompted to conrm opening an app from an unknown publisher. Click Yes tocontinue.3 Click on the System Backup tab.4 Select  and click on the LAUNCH button.To create a system restore point, do the following:AdvancedConguration
USER’S MANUALl 79 AdvancedConguration6 Connect a USB storage disk to the computer with a minimum free space of 16 GB when prompted and then click on the Next button. You will be informed that everything on the USB storage drive will be deleted and recommended to backup any personal les.7 Click on the Create button to start creating a recovery drive.5 Make sure the  option is checked and then click on the Next button.Creating a recovery drive may take up to several minutes. The system will notify you when the recovery drive is done.The Recovery Drive page opens.
80 lRestoring FeaturesRestoring Personal Files and FoldersIf you want to restore personal les or folders that have been backed up previously, do the following:1 Open the Start menu and nd the Nexstgo group in the apps list.2 Click on the Nexstgo Backup and Recovery app.NOTE: You may be prompted to conrm opening an app from an unknown publisher. Click Yes tocontinue.3 Click on the File Recovery tab.4 Select Restore Personal File and click on the LAUNCH button.AdvancedConguration
USER’S MANUALl 81 AdvancedCongurationRestoring the SystemIf your computer is not performing well, you need to repair or restore the system. To repair the system, please refer to “Using Advanced Startup Options” on page 86. If the operating system can be still loaded, you can try restoring Windows 10 to an earlier working state without affecting your documents or reset the computer with or without removing your personal les, and then reinstalling the Windows operating system. To restore the system if the operating system cannot be loaded, please refer to “Recovering the Operating System if Windows 10 Fails to Start” on page 87.5 Use the navigation buttons / to select the backup date page and then select the le(s) or folder(s) that you want to restore.6 Click on the Restore to original location button and follow the onscreen instructions until restoring your le(s) or folder(s) procedure is complete.NOTE: Ifyouneedtousemoreadvancedrestoreoptions,clickontheAdvanced RestoretabinNexstgo Backup and Recoveryapp> File Recovery.ThisoptionenablesyoutousetheWindows7backupandrestorefeatures.The Home - File History page opens.
82 lTo restore the system from a restore point, do the following:1 Open the Start menu and nd the Nexstgo group in the apps list.2 Click on the Nexstgo Backup and Recovery app.NOTE: You may be prompted to conrm opening an app from an unknown publisher. Click Yes tocontinue.Restoring the System to a Previous State3 Click on the System Recovery tab.4 Select System Restore and click on the LAUNCH button.AdvancedConguration
USER’S MANUALl 83 AdvancedCongurationWait until the system nishes restoring to an earlier working state.7 Conrm your restore point and click on the Finish button.The System Restore page opens.5 Click on the Next button.6 Select the system restore point that you want to use and then click on the Next button.NOTE: ClickontheScan for affected programsbuttontoreviewanyprogramsthatwereinstalledlaterthantheselectedrestorepointwascreatedorremovedaftertherestorepointwascreated.
84 lTo restore the system from an image, do the following:1 Open the Start menu and nd the Nexstgo group in the apps list.2 Click on the Nexstgo Backup and Recovery app.NOTE: You may be prompted to conrm opening an app from an unknown publisher. Click Yes tocontinue.Restoring the System From an Image3 Click on the System Recovery tab.4 Select System Image Recovery and click on the LAUNCH button.5 Click on the OK button to continue.You are informed that this action restarts the computer in WinRE environment.AdvancedConguration
USER’S MANUALl 85 AdvancedConguration3 Click on the System Recovery tab.4 Select Reset this PC and click on the LAUNCH button.5 Select one of the following depending on your needs: –  Removes the apps and settings, but keeps your personal les.– Remove Everything: Removes all of your personal les, apps, and settings.6 Follow the onscreen instructions to reinstall Windows operating system.To reset your computer, do the following:1 Open the Start menu and nd the Nexstgo group in the apps list.2 Click on the Nexstgo Backup and Recovery app.NOTE: You may be prompted to conrm opening an app from an unknown publisher. Click Yes tocontinue.Resetting the System6 Click on the Use a device >  tab.7 Follow the onscreen instructions to complete restoring Windows operating system from an image.The Choose an option page opens.
86 lThe Advanced options menu includes shortcuts to advanced troubleshooting tools and Windows startup methods that can be used to repair important les, start Windows with the minimum necessary processes, restore previous settings, and more.To access and start using the Advanced options menu, do the following:Using Advanced Startup Options1 Open the Start menu and click on the Settings > Update & Security > Recovery > Advanced startup > Restart now. The Choose an option page opens.2 Click on the Troubleshoot > Advanced options.The Advanced options page opens.3 Click on any of the following: – System Restore: Launches the System restore utility, which lets you x some types of crashes and errors by restoring computer settings, drivers, and apps to the restore point that was created earlier.– System Image Recovery: Enables you to restore a backup image of your PC.– Startup Repair: Launches Windows’ built-in startup repair tool, which can troubleshoot and x startup problems automatically.– Command Prompt: Restarts the computer and loads a Command Prompt window for troubleshooting.– UEFI Firmware Settings: Restarts the computer and loads Nexstgo System Conguration utility for you to modify UEFI rmware settings.– Startup Settings: Enables you to access alternative startup modes and tools, such as Low-Resolution Video mode, Debugging mode, Boot Logging, and Safe Mode. Disable driver signature enforcement, early-launch anti-malware protection, and automatic restart on system failure.AdvancedConguration
USER’S MANUALl 87 AdvancedCongurationThe Windows recovery environment functions independently from the Windows 10 operating system. It enables you to recover or repair the operating system even if Windows 10 fails to start.After two unsuccessful attempts to boot the computer, Windows recovery environment starts automatically. You can choose between recovery or repair.To reinstall Windows operating system, do the following:Recovering the Operating System if Windows 10 Fails to Start1 Connect the storage device with the operating system installation program to your computer.2 Start the computer and during system setup, press the F2 key to open the Nexstgo System Conguration utility.3 Click on the OS Recovery tab. Choose an option page opens.5 Click on the device where you want to restore the operating system.6 Follow the onscreen instructions to complete installing the operating system.7 To install any missing drivers, please refer to “Installing and Updating Device Drivers” on page 72.4 Click on the Use a device option. Use a device page opens.IMPORTANT: Reinstallingtheoperatingsystemwilldeleteallyourpersonaldatasavedontheinternalstoragedrive.
88 lTroubleshooting7General RecommendationsIn this chapter, you can nd information on possible solutions to problems that may occur when using your computer. Always keep your system up-to-date. This might resolve problems you face with your computer.– For checking and updating drivers and apps in your computer, please refer to “Nexstgo Software Updater” on page 26. – For monitoring and updating Windows operating system, do the following:a) Click on the  icon in the Windows notication area. The Windows Defender Security Center page opens.b) Click on the  tab. The Device performance & health page opens.c) Review the status of Windows Updates.NOTE: Bydefault,WindowsUpdatesaredownloadedandinstalledautomatically.NOTE: For smoother computer performance, we also recommend to monitor the Storage capacity,Devicedriver,andBatterylife.Troubleshooting
USER’S MANUALl 89 TroubleshootingComputer Becomes UnresponsiveProblems and SolutionsIf you experience a problem with your computer, please refer to the instructions in this section to nd a solution. Always close open apps and windows you are not currently using. Uninstall unused apps and empty the recycle bin regularly to free some space on the storage drive. Other methods for cleaning the space on the storage drive:– Use the Disk Defragmenter (Control Panel (view by Large icons or Small icons) > ). – Allow Windows automatically free up space by removing les you do not need, such as temporary les and content in your recycle bin (Start menu > Settings > System > Storage > Storage sense > On). Back up your personal data regularly and make sure you have a backup of the system. Please refer to “Advanced Conguration” on page 73.Problem Computer stops responding 1 Press and hold the Power button for at least 3 seconds to turn off the computer.– If the computer is turned off, restart the computer by pressing the Power button. If the computer is still not responding, continue with step 2.2 Remove all the external devices that are connected to the computer and unplug the AC adapter. Wait for a few minutes and restart the computer by pressing the Power button. If the computer is still not responding, have the computer serviced.
90 lProblems with Wireless NetworksProblems with the KeyboardWireless-LANBluetoothProblem Computer cannot connect to the wireless networkMake sure of the following: WLAN function is enabled. Please refer to “Wireless Connections” on page 39. Airplane mode is off. Your computer is within the range of the wireless router’s signal. Your computer is using the correct WLAN adapter driver. To check the driver’s status, open the Start menu > Settings > Network & Internet > Status > Change adapter options > General. Make sure the Device status is This device is working properly. You have entered the connection parameters and password correctly when connecting to a secured wireless router. Problem Liquid is spilled on the keyboard1 As the liquids conduct electricity, make sure that no liquid creates a short circuit between you and the AC power adapter (if in use).2 Unplug the AC power adapter as quickly as possible.3 Turn off the computer.4 Wait until you are sure that all the liquid is dry before turning on the computer. If the keyboard stops functioning, have the computer serviced. Problem Computer cannot connect to another Bluetooth deviceMake sure of the following: Bluetooth function is enabled. Please refer to “Bluetooth” on page 40. Bluetooth device is visible and discoverable. You have conrmed the pairing codes in both your computer and in the other device when making the connection. Troubleshooting
USER’S MANUALl 91 TroubleshootingTouchpad is not FunctioningProblems with the ScreenProblem Touchpad is not functioningMake sure the touchpad lock toggle key (F10) is not on. Problem The screen is blank when the computer is turned onThe battery may have depleted. Connect the AC power adapter to the computer and to the electrical outlet simultaneously. Please refer to “Connecting the AC Power Adapter” on page 28. The screen goes blank suddenlyCheck and modify (if necessary) the time period in minutes when the display turns off in Control Panel (view by Large icons or Small icons) > Power Options > Choose or customize a power plan > Nexstgo > Change plan settings > Turn off the display:.The screen is not readable or distortedMake sure of the following: Your computer is using the correct display adapter driver. To check the driver’s status, open the Start menu > Settings          Adapter > Properties > General. Make sure the Device status is This device is working properly. The screen resolution and color parameters are correctly set.The external monitor screen is blankMake sure the external monitor is switched on. Then press the keyboard multimedia key (F8) and select the display mode. Please refer to “Selecting a Display Mode” on page 40.If the problem remains, do the following:1 Connect the external monitor to another computer to make sure it is functioning.2 Reconnect the external monitor to your computer.3 Refer to the external monitor’s user manual or manufacturer’s webpage to make sure that the resolution and refresh rates are supported.When using an external keyboard, all or some of the keys do not function properly.1 Turn off the computer.2 Disconnect and reconnect the keyboard.3 Turn on the computer and see if the problem is solved. If the keyboard is still not functioning, make sure you have installed the correct driver for the keyboard. To check the driver’s status, do the following:a) Open the Control Panel (view by Large icons or Small icons) > Keyboard > Hardware tab.b) Click on the external keyboard and then click on the Properties button. Make sure the Device status is This device is working properly. If you see any other statuses, please refer to the keyboard’s user manual for troubleshooting.
92 lProblems with AudioProblems with the Fingerprint ReaderProblems with the BatteryProblem Sound is not audibleMake sure the audio mute toggle key (F1) is not on. Please refer to “Audio mute toggle key” on page 11. MIDI or wave sound does not play correctlyMake sure the built-in audio device is functioning properly. To check the audio device status, open the Control Panel (view by Category) > Hardware and Sound > Devices and Printers > Device Manager > Sound, video and game controllers.The voice is not clear on audio recordings made by using the microphone inputCheck the Enhance Voice Recognition feature in Control Panel (view by Large icons or Small icons) > Microphone Array > Microphone Effects.The voice is not loud enough on audio recordings made by using the microphone input.Adjust the recording volume slider bar in Control Panel (view by Large icons or Small icons)      Microphone Array > Recording Volume.When headphones are connected, speakers do not produce soundWhen you connect the headphones to the computer, the playback is automatically redirected to the headphones. If you want to listen to the sound from the speakers, set the speakers as the default audio device in Control Panel (view by Category) > Sound > Playback.Problem The surface of the ngerprint reader is dirty, strained, or wet, and you fail to authenticate your ngerprintGently clean the surface of the reader with a dry, lint-free cloth.Problem Battery depletes fast after chargingUse the Nexstgo Power Manager app to save power consumption: Congure the peak shift (selected models only) feature that charges the battery only at peak-off hours. Congure the battery charging thresholds.Please refer to “Nexstgo Power Manager” on page 20.Troubleshooting
USER’S MANUALl 93 TroubleshootingProblems with the Internal Storage DriveProblems with the SoftwareProblems with USB DevicesProblem Opening folders and les has become slowThe storage drive may have bad sectors. Use the Disk Defragmenter utility to analyze and defragment (if necessary) the storage drive. Open the Control Panel (view by Large icons or Small icons) > .System fails to load Windows from the storage driveYou may need to restore the operating system. Please refer to “Restoring the System” on page 80 .Problem Third party app does not install correctly or does not function as expectedMake sure of the following: The app is compatible with Windows 10. Your computer has enough resource to run the app. Your computer has the correct device drivers.Problem A compatible USB device does not start charging when connected to the USB portMake sure of the following: The USB device is connected to the correct USB port (USB type-A 3.1 port) The USB charger function is enabled in Nexstgo System . Your computer has the correct device drivers.The computer does not recognize the USB deviceSome external storage devices cannot be recognized by the operating system automatically. If Windows fails to recognize the USB device, download the device driver from the manufacturer’s webpage and install manually.The AC power adapter is connected to the computer but the battery does not start charging Make sure the AC power adapter is connected correctly to the computer and to the electrical outlet. If charging does not start, do the following:a) Disconnect the AC power adapter from the electrical outlet.b) Connect another electrical device to the power outlet, and then check that you can use that electrical device. If the outlet is working, disconnect the electrical device.c) Reconnect the AC power adapter to the electrical outlet and check if the battery has started to charge. If the battery is still not charging, have the computer serviced.
94 lIndex8AAccessibility Features 50Ease of Access Center 50Keyboard Shortcuts 50Airplane mode 41Antivirus Software 64Audio Features 42Audio Settings 42FFirewall Software 64KKeyboard 31Multimedia Keys 32Windows Keys 31LLabels 13Company logo 13Country of manufacture and company name 13Input current information 13Model number 13Opening the Label Door 13Regulatory and safety information 13Serial number 13NNetwork Connections 39Wireless Connections 39Add a Bluetooth Device 40Bluetooth Connection 40WLAN function 39Nexstgo Software 17Accessing Nexstgo Software 17Nexstgo Backup and Recovery 18Nexstgo Power Manager 20BATTERY MAINTENANCE 20PEAK SHIFT 20Nexstgo Software Application Group 28Nexstgo Software Updater 26Nexstgo System Conguration Utility 65Boot From File 67BBackup Features 73File Backup 73System Backup 76Recovery Drive 78Restore Point 76CCamera 43onscreen controls 43Deleting Data 63Device Drivers 72Getting the Latest Drivers 72Display Settings 37Advanced Settings 46Intel HD® Graphics Control Panel 46EErgonomic Considerations 54External Display 48Connecting an External Display 48Connecting a Wired External Display 48Connecting a Wireless External Display 48Selecting a Display Mode 49Duplicate 49Extend 49PC screen only 49Second screen only 49Index
USER’S MANUALl 95 IndexPPower Management 36AC Power 36Charging the battery 36Battery Status 37Managing the Battery Power 37Power-Saving Modes 38Hibernation mode 38Sleep mode 38Wireless function off 38Protecting Your Computer 57Default Sign-In Credentials 57Sign-In Password 58Sign-In Picture Password 58Sign-In PIN 58Passwords in Setup Utility 60Supervisor Password 60Trusted Platform Module (TPM) 62Windows BitLocker 62Windows Hello 59Facial Recognition 59Fingerprint Authentication 59RRegistering Your Computer 30Restoring Features 80Advanced Startup 86Recovering the Operating System if Windows 10 Fails to Start 87Restoring Personal Files and Folders 80Restoring the System 81Resetting the System 84Restoring the System From an Image 83Restoring the System to a Previous State 82SSpecications 14Graphics 14Operating System 15Platform 14Processor 14Webcam 14Wireless Networking 14TTaking Care of Your Computer 55Cleaning the Display 56Cleaning the Sides, Covers, Keyboard, and Touchpad 56Cleaning Your Computer 56General Cleaning Guidelines 55Touchpad 26Touchpad Gestures 341-nger actions 352-nger actions 353-nger actions 354-nger actions 35Boot Manager 66Device Manager 67Setup Utility 68
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: -Reorient or relocate the receiving antenna. -Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -Consult the dealer or an experienced radio/ TV technician for help. CAUTION: Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment. RF exposure warning This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provide with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. Canada, Innovation, Science and Economic Development Canada (ISED) Notices This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. Avis du Canada, Innovation, Sciences et Développement économique Canada (ISED) L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) L’appareil ne doit pas produire de brouillage; L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Devraient également être informés les utilisateurs que les radars à haute puissance sont désignés comme utilisateurs principaux (c.-à-utilisateurs prioritaires) des bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient provoquer des interférences et / ou endommager les appareils LE-LAN. Radio Frequency (RF) Exposure Information The radiated output power of the Wireless Device is below the Innovation, Science and Economic Development Canada (ISED) radio frequency exposure limits. The Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized. This device has also been evaluated and shown compliant with the ISED RF Exposure limits under mobile exposure conditions. (antennas are greater than 20cm from a person's body). Informations concernant l'exposition aux fréquences radio (RF) La puissance de sortie rayonnée du dispositif sans fil est inférieure aux limites d'exposition aux radiofréquences d'Innovation, Sciences et Développement économique Canada (ISED). Le dispositif sans fil doit être utilisé de manière à minimiser le potentiel de contact humain pendant le fonctionnement normal. Cet appareil a également été évalué et montré conforme aux limites d'exposition RF ISED dans des conditions d'exposition mobiles. (Les antennes sont à plus de 20 cm du corps d'une personne).

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