Nielsen Audio HP104 Locator Hub User Manual 04 PPM 605 HowTo Eng

Nielsen Audio Inc Locator Hub 04 PPM 605 HowTo Eng

Users Manual

A Complete Guide toParticipating in theArbitron RatingsHow to UseYo u r P e r s o n a lMeterYour Representative:
Page 1Welcome!Page 2How does it work?• Your Personal Meter• Your Recharger• The Household CollectorPage 4How to keep your Meterwith youPage 6When do you recharge yourPersonal Meter?Page 7What do the messages mean?Page 8How to earn points toward cashgifts and bonusesContentsPage 10What about traveling?Page 10Need to reach us?Page 11Quick troubleshooting guidePage 12Common questions and answersPage 14An important message toparents of school-age childrenInside back coverImportant safety instructionsBack coverFCC notice
Welcome to the Arbitron TV and Radio Ratings!Your part in these ratings is very important! We are counting on you andeveryone in your household age 6 and older to tell us what you watch ontelevision and what you listen to on the radio. With your information, TV andradio stations and others in the TV and radio industries can learn more aboutthe programs that are watched or listened to.All you have to do is wear your Personal Meter every day from the time you riseuntil you retire for the day. Right before you go to bed, remember to put yourPersonal Meter in its Recharger. That’s all there is to it!We want to make sure all your listening and viewing is included in the ratings—no matter how much or how little you watch TV or listen to the radio. As ourway of thanking you, there is a point system with rewards for wearing yourPersonal Meter, so the more you wear your Personal Meter, the more you canearn as a reward.This booklet explains the bonuses and the messages you will see on thePersonal Meter’s Recharger. It also describes the equipment in your home andtells you what to do in case you have a problem or a question.Remember, just as you are helping us, we are here to help you. If you ever needto contact us for any reason, please call your Arbitron Ratings representativelisted on the cover of this book.We think you will enjoy being a part of this ratings panel, and we thank you forjoining.Sincerely,Steve MorrisPresident, Arbitron Radio RatingsWelcome!1
Your Personal Meter picksup TV and radio stationcodes wherever you go.2How does it work?Your Personal MeterYour Personal Meter is just for you. Your name will appear when youput your Personal Meter into its Recharger. Please make sure you arethe only one using your Personal Meter.Your Personal Meter picks up what you watch on TV and listen to onthe radio. It automatically identifies the radio station or TV program by picking upspecial “encoded” signals sent by TV and radio stations. It can also pick up encodedsignals that are played over the Internet or at places such as stores, amusement parks,and movie theaters that participate with us in this research. These signals are silent tothe human ear. However, if you can hear sound from your TV or radio or other encodedsource, the Personal Meter will pick up the signal. Your Personal Meter doesn’t “hear”or record your conversations or any other sounds.Your Personal Meter has a green light on the side to show you the Meter is working.The green light is attached to a special sensor that knows if you are carrying the Meterwith you. All you have to do is wear your Personal Meter to keep the green light on. Yousimply wear your Personal Meter and it receives station signals wherever you are.It’s important that you always wear your Personal Meter so it will report all your TVviewing and radio listening. We ask that you wear it from the time you first wake up andduring all your daily activities—at home, in the car, or at work.
3Your RechargerYour Recharger collects your TV viewing and radiolistening information as well as recharges the PersonalMeter battery. At the end of each day, you place thePersonal Meter into the Recharger so all your TVviewing and radio listening for that day will be included.To make it easy, we ask you to place the Recharger inyour bedroom where you can easily see it when youfirst wake up.The Recharger also displays special messages to youwhenever you place the Personal Meter back into the unit. It will tell you how manypoints you have earned for wearing your Meter for the current and previous days. It willalso tell you what your point total is for the current week and what it was for theprevious week.There are two buttons located near the display on the front of your Recharger. They are used only fortesting by our technicians and will do nothing when pushed.The Household CollectorThe Collector is plugged into an electrical outlet and into your telephone line. Itcollects viewing and listening data from each Recharger by communicating withthese units through the electrical wiring in your home. It also transmits a silentsignal that can be detected by your Personal Meter when it is within your house.This allows us to separate your media use at home from your media use in other places.The Collector then sends your household’sinformation to our main computer once each dayby making a very short call, lasting just acouple minutes very early in the morning,usually between 4AM and 6AM. We can thencombine your information with informationfrom other households in your area to producethe TV and radio ratings.This call will not affect your phone service. You can use the telephone whenever youwant. There is no additional cost to your phone bill.When connected properly, your Collector will show a solid green light on the front. If the green lightis flashing or out, please refer to the troubleshooting section of this guide for instructions.Occasionally an orange light may come on and flash. This is normal.
4How to keep your Meter with youThree simple rules1. Remove your Personal Meter from its Recharger as soonas you wake up.2. Wear your Personal Meter wherever you go and make sureits green light stays on.3. At the end of the day, just before you go to sleep, place your Personal Meter into itsRecharger to recharge while you are sleeping.Wear it wherever you goPlease remember to wear your Personal Meter everywhereyou go so all your TV viewing and radio listening willbe included.To accurately pick up all of your TV and radio use,your Personal Meter must be on you throughout yourday, morning, noon and night.When you leave the house, keep your Personal Meterwith you wherever you go—in the car, at work, even ona trip to the store. You may think that you won’t beviewing anything on TV or listening to radio, but you’ll besurprised at how many occasions you will find yourselfwatching or listening to a program. You’ll beprepared if you always wear your PersonalMeter.When you wear your Personal Meter, the greenlight stays on. If you put the Personal Meterdown, it will turn off after a short while if youdon’t move it. First, it begins blinking after youput it down to let you know it needs attention.Then, if you do not pick up your Personal Meter or at least move it to let it know you arethere, the green light turns off. Your Personal Meter light will come back on when youwear it or pick it up.
5Ways to wear your Personal MeterYou can wear your Personal Meter just about any wayyou like. We suggest:• clipping it to your belt or another piece of clothing;• carrying it in your shirt, pants or skirt pocket(please keep the green-light end near your pocketopening);• clipping it to your purse while you are carrying it(remember to take your Meter off your purse when it’s not withyou); or• using one of the accessories provided to help make iteasier to wear your Meter.You will probably think of other ways to wear yourPersonal Meter that work best for you.Keep your PersonalMeter with you.Keep the green light on.
Recharge your Personal Meter before yougo to sleep at the end of your day!6When do you recharge yourPersonal Meter?Your Personal Meter must be recharged at the end of your day. Torecharge, return your Personal Meter to its Recharger each day rightbefore you retire and go to sleep. If you forget, please place yourPersonal Meter in its Recharger at the next opportunity for at leastfour hours.When you insert your Personal Meter, the Recharger will beep anddisplay a series of messages. If your Recharger does not beep or does not go through aseries of messages, make sure that:• your Personal Meter is inserted all the way into the Recharger;• the Recharger is plugged into a working electrical outlet.(Always keep it plugged in.)
Your Recharger has been equipped with a message readout to informyou about your bonus points and to provide you with informationabout the status of the equipment. Below is a list of the basicmessages and what these messages mean.When the message says: It means:RECHARGER FOR (YOUR NAME) There are no other messages for you.HELLO (YOUR NAME) The Recharger recognizes that the PersonalMeter placed in the Recharger belongs to you.THANK YOU (YOUR NAME) The Recharger is saving the information fromthe Personal Meter.PLEASE WAIT. The Recharger is adding up the points you haveADDING POINTS. earned by wearing your Meter.TODAY (POINTS) This is the total number of points you haveYESTERDAY (POINTS) earned so far today1 and the number of pointsyou earned on the previous day.THIS WEEK (POINTS) This is the number of points you have earnedLAST WEEK (POINTS) so far this week2 and how many points youearned last week.PLEASE CHECK Your Collector may be unplugged.YOUR COLLECTOR Please check to make sure it is plugged in.PLEASE CALL US There may be a problem with your Personal Meter.Please call Arbitron Ratings using the toll-freenumber.What do the messages mean?71For calculating daily points, the day begins at 4AM local and ends at 3:59AM local.2For calculating weekly points, the week begins at 4AM local on Monday and ends the followingMonday at 3:59AM local.From time to time, we may send special messages that will be displayed when you placeyour Personal Meter in its Recharger. All will be simple and self-explanatory.
8* For calculating weekly points, the week begins at 4AM local onMonday and ends the following Monday at 3:59AM local.How to earn points toward cashgifts and bonusesWe hope you’ll wear your Personal Meter at all times you areawake so we can include all of your viewing and listening. To thankyou for wearing your Personal Meter wherever you go, we set up aspecial bonus system.You automatically get a $5 cash gift each month just for participat-ing in the TV and radio ratings. However, you can earn extra money each week simplyby wearing your Personal Meter for just over 14 hours a day (just under 12 hours forschool-age children). Your bonus is NOT based on how much or how little you watchTV or listen to the radio.What is the point system?You earn points by wearing your Personal Meter wherever you go and making sure thegreen light stays on. You receive one point for every 10 minutes of “green light” time.You’ll soon see that these will easily add up.Every week, Monday through Sunday*, the points are added up for each panelist. Eachpanelist earning 600 or more points (averaging a little more than 14 hours per day) is abonus winner and receives an extra $2.50 for that week. School-age children (18 yearsand younger) become bonus winners by earning 500 or more points (averaging a littleless than 12 hours per day). Including the monthly cash gift, each person can earn up to$15 per month.If you don’t earn the bonus one week, you still have the opportunity to earn the bonusthe next week and the week after that. Your Arbitron Ratings representative will behappy to talk with you about this program.$100 gift after 90 days!When you’ve completed your first 90 days, each participating person in your householdgets a one-time $100 gift.
9Anniversary gifts!Every person in your household who is in the Ratingswill get a $100 cash gift each year on the anniversaryof your household’s joining the Ratings.Weekly Sweepstakes drawingsKeeping your Meter with you will also qualify you for ourWeekly Sweepstakes. Specific rules for the current sweep-stakes are included as an insert to this guide. Your ArbitronRatings representative will review the rules, eligibility and prizes withyou. When new sweepstakes drawings are introduced, the rules will be sentto you along with your monthly check.It adds up fast!In just the first 90 days, including the $20 “welcome gift,” each person age 6 or older willget between $135 and $165—even more if you win one of the Weekly Sweepstakes!When do you receive your check?The monthly gift and all bonus money will be sent in a check once a month to eachperson. Generally, you will receive your money for each month by the middle of thenext month.Every Ratings member gets a check. The amount of the check depends upon thenumber of weekly bonuses that person earned for the month.
10What about traveling?During the time you are in the Ratings, you may find that you have tobe away from home for several days. Here are two simple rules:1. If you are going to be away from home no more than two nights, take your Personal Meter with you. When you return home, place your Personal Meter in its Recharger for at least four hours when you go to sleep.2. If away for three or more nights at a time, please leave your Personal Meter in itsRecharger while you are away.With a full four-hour charge, your Personal Meter will work for up to 30 hours beforethe battery runs down. When this happens, the green light will turn off and the Meterwill shut down. The Meter is saving the information it has already picked up, but thereis not enough battery power to collect new information. You must recharge it before youcan use it again.When in doubt, take your Personal Meter with you. We want to pick up as much of yourviewing and listening, even if it means that the battery might run down. You canrecharge it when you get home.Need to reach us?Just call your Arbitron Ratings representative listed on the frontcover of this book.If you ever need to speak to someone after hours, day or night, youcan still call our toll-free number. An answering machine will take your message, and arepresentative will be on call to pick up messages and contact you.
11Just in case, here aresome quick tips:If this happens: Try this:Green light goes out on 1. Pick up the Meter and move it.your Personal Meter 2. If picking up the Meter and moving it doesnot work, the battery probably needs to berecharged. Charge it by putting it in itsRecharger.No messages appear on the 1. Make sure the Recharger is plugged in.Recharger 2. If the Recharger is plugged into a walloutlet that is connected to a light switch,make sure the switch is turned ON.The message “Please check Your Collector may be unplugged. Check toyour Collector” appears on make sure it is plugged in and the green lightyour Recharger is on.The green light on the The phone line may be disconnected from theCollector is flashing Collector or the wall jack. Check to make surethe phone line is securely plugged into theback of the Collector and at the wall jack.Numbers appear counting The Recharger is getting new instructionsup on the Recharger display loaded from the Collector. Wait 10 minutesand the normal messages should appear onthe Recharger.If you need further help, please call your Arbitron Ratings representative.Quick troubleshooting guide
12Common questions and answersQ. What happens if I wear someone else’s Personal Meter?A. That person gets credit for the time you wore the meter and the TVand Radio Ratings won’t be as accurate. Please exchange meters assoon as you discover the error and notify your Arbitron Ratingsrepresentative so that they can correctly credit your viewing andlistening.Q. Will this equipment interfere with my TV or radio reception?A. No, you will receive all stations available to you now without any changes.Q. Will this equipment interfere with my telephone service?A. No, it uses the line only once a night for a few minutes when it calls our main computer.Q. Can I move the Personal Meter Recharger after it has been plugged in?A. We don’t recommend moving the unit because of its internal design. Please keep it inone place.Q. Will the Personal Meter still pick up the signal if my TV is on mute?A. The sound must be on for the signal to be picked up by the Meter. Remember to watch orlisten to TV as you normally do.Q. I must go through an x-ray machine at work (or at the airport). Will this harm thePersonal Meter?A. No, it will not harm your Personal Meter.Q. Does watching more TV or listening to more radio increase my points?A. No. Points are related to the amount of time you wear the Personal Meter each week. Itdoesn’t matter how much or how little you watch TV or listen to radio.
13Q. What if I have to go away from home for a day or two?A. If only for a day or two, take your Personal Meter with you. For three or more nights,leave it in the Recharger at home. If you have travel questions, please call your ArbitronRatings representative.Q. If my entire family is in our car for a day’s outing, can we take only one of thePersonal Meters with us?A. Each participating person should take his/her own Personal Meter to pick up individualviewing and listening. We aren’t able to include everyone’s viewing in the ratings ifthere is only one Meter.
14An important message toparents of school-age childrenAs you may know, wearing devices that are, or look like, pagers is not permitted insome school systems. If you want your child to wear their Personal Meter to school, werecommend that you first check with the school administration.We would be happy to provide you and your child with a special letter regarding thedaily use of the Personal Meter in the TV and Radio Ratings. This letter could be givento the administration at your child’s school to explain their participation and ask forpermission to wear the Personal Meter during school hours. If you would like us to sendyou such a letter, please call your Arbitron Ratings representative. We want to make theRatings experience as simple for youas we can.
Important safety instructionsSave These InstructionsWARNING: To avoid the risk ofelectric shock, do not exposeany of this equipment tomoisture.Arbitron tests all equipment for safety.As with all electrical equipment, youneed to take a few simple precautions.Please read and follow these instruc-tions.1. Please heed all warning and cautionlabels.2. For cleaning, use only a dampcloth—do not use liquid or aerosolcleaners.3. Never push objects of any kind intoan opening.4. Do not place equipment near heatsources such as stoves, radiators orheat vents. Do not cover equipment.5. Do not walk on the power cord, bendpower cord sharply or push itemsagainst the power cord (to preventpinching the cord).6. Do not overload power outlets orextension cords.7. Do not use attachments or move anyequipment unless recommended byArbitron.8. Never attempt to service equipmentyourself. Opening or removing coversmay expose you to dangerous voltageor other hazards. Call Arbitronpersonnel for all servicing.9. Call Arbitron to service equipmentunder the following conditions:a. The power cord or plug is damaged.b. Liquid has been spilled or objectshave fallen into the device.c. The unit has been exposed to water.d. The unit does not operate normallyor exhibits a distinct change inperformance.e. The unit has been dropped or theenclosure has been damaged.For service, call your ArbitronRatings representative.
© 2004 Arbitron Inc. 04-PPM-605 5/04FCC noticeThis equipment has been tested and found to complywith the limits for a Class B digital device, pursuant toPart 15 of the FCC Rules. These limits are designedto provide reasonable protection against harmful in-terference in a residential installation. This equipmentgenerates, uses and can radiate radio frequency en-ergy and, if not installed and used in accordance withthe instructions, may cause harmful interference toradio communications. However, there is no guaran-tee that interference will not occur in a particularinstallation. If this equipment does cause harmfulinterference to radio or television reception, which canbe determined by turning the equipment off and on,the user is encouraged to try to correct the interfer-ence by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment andreceiver.• Connect the equipment into an outlet on a circuitdifferent from that to which the receiver isconnected.• Contact Arbitron for help.Changes or modifications not expressly approved byArbitron could void the user’s authority to operate theequipment.

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