Nortel Networks Answering Machine 150 Users Manual CallPilot Telephone Administration Guide

2015-01-26

• CallPilot 150
• Telephone Administration Guide
  • Chapter 1
  • Getting started with CallPilot
    • About CallPilot
    • CallPilot features
      • Voicemail
      • Automated Attendant
      • Custom Call Routing (CCR)
    • CallPilot options
      • Message Networking
      • Call Center
      • Desktop Messaging
    • How to get help
  • Chapter 2
  • Using CallPilot
    • Who can use CallPilot
    • System timeout
    • Using CallPilot with a two line display telephone
    • Using the dialpad
    • Symbols and conventions used in this guide
    • About telephone buttons
  • Chapter 3
  • CallPilot mailboxes
    • About installing mailboxes
    • System Administrator Mailbox
    • General Delivery Mailbox
    • Subscriber mailboxes
    • Guest mailboxes
    • Information mailboxes
    • Mailbox Class of Service
    • Class of Service values
    • Mailbox properties
    • Restricting outdialing
    • Initializing a mailbox
  • Chapter 4
  • Working with mailboxes
    • Adding a Subscriber mailbox
    • Adding a Guest mailbox
    • Adding an Information mailbox
    • Adding many mailboxes
    • About mailbox passwords
    • Changing a mailbox
    • Deleting a mailbox
    • About Group Lists
      • About Sending Group List messages
      • About Group List Numbers
    • Adding a Group List
    • Changing a Group List
    • Deleting a Group List
  • Chapter 5
  • Setting up the Automated Attendant
    • About the Automated Attendant
    • Greeting Tables
    • About Company Greetings
    • Recording a Greeting
    • Setting up a Greeting Table
    • Configuring line answering
    • Changing line configuration
      • To change or view how a line is answered
    • Assigning the number of rings before CallPilot answers
    • Setting up Touchtone Gate
    • About the CLID Routing Table
  • Chapter 6
  • Custom Call Routing
    • About Custom Call Routing
    • Planning and designing a CCR Tree
    • Components of a CCR Tree
      • The Home node
      • Information Messages
      • Sub-menus
      • Mailbox nodes
      • Transfer nodes
      • Destination types
      • Paths
    • An example of a CCR Tree
  • Chapter 7
  • Working with CCR Trees
    • Building a CCR Tree
    • Creating a Home node
    • Adding nodes to the Home node
    • Adding a Menu node
    • Adding an Information node
    • Adding a Mailbox node
    • Adding a Transfer node
      • About transfers to external numbers
    • Adding special characters to an external transfer number
    • Assigning a CCR Tree to a Greeting Table
    • Testing a CCR Tree
    • Disabling a CCR Tree
    • Deleting a CCR Tree
    • Changing a CCR Tree message
    • Changing a Mailbox node
    • Changing a destination type
    • Changing a Transfer node
    • Deleting a Path
  • Chapter 8
  • Broadcast and Information messages
    • About Broadcast messages
    • Information mailbox messages
      • About recording an Information mailbox message
    • Recording an Information mailbox message
  • Chapter 9
  • CallPilot operations
    • About resetting CallPilot
    • Initializing CallPilot
    • Resetting the System Administrator password
    • Operator settings
      • Setting the Operator status
      • Changing the Operator password
      • Resetting the Operator password
      • Changing the Operator default extension
      • Setting the Business Status
      • Changing greetings or the Business Status from a remote telephone
      • Setting up line answering
      • Setting the Automated Attendant status
    • CallPilot default system options
      • Language availability
    • Group List leading digit
      • Voicemail
      • Company Directory
    • Outdialing
      • General Delivery Mailbox
    • Enabling a software authorization code
    • External Mailbox Initialization
  • Chapter 10
  • Dialing Translation
    • About Dialing Translation
    • How the Dialing Translation Table works
    • Examples of Dialing Translation Tables
    • Setting Dialing Translation properties
    • Building a Dialing Translation Table
    • Reviewing entries in the Dialing Translation Table
    • Changing a Dialing Translation Table entry
    • Deleting a Dialing Translation Table entry
  • Chapter 11
  • Troubleshooting CallPilot
    • CallPilot error messages
  • Chapter 12
  • CallPilot configuration tips
    • Delayed answering by the Automated Attendant
    • Ringing lines and answer buttons
      • Ringing Answer button
    • Using Call Forward All Calls (CFAC) and Call Forward No Answer (CFNA)
    • How to set up CallPilot for different businesses
      • CallPilot for a small business
      • CallPilot for a medium business
    • Feature Compatibility
  • Chapter 13
  • Default configuration values
  • Glossary
  • Index