Novatel Wireless NRM-MG301 Merlin G301 PCMCIA card for GSM/GPRS PCS User Manual Merlin GPRS Generic

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Merlin for GPRS Tri-bandUser ManualRevision 1.0For: Windows 98, 2000, ME, NT and XP

Table of Contents 3Manual Revision 1.0 P/N 90023333Technical Support....................................................................................63Technical Support...........................................................................................................63Safety and Regulatory Notices.......................................................................................63REGULATORY NOTICES ...................................................................................................................63General..........................................................................................................................................64Glossary....................................................................................................65

4 Table of ContentsManual Revision 1.0 P/N 90023333

MMMMeeeerrrrlllliiiinnnn GGGGPPPPRRRRSSSS TTTTrrrriiii----bbbbaaaannnnddddGetting StartedThis chapter describes the various components of the Merlin for GPRS G201 PC Card modem. Merlin for GPRS Modem ComponentsThe Merlin for GPRS modem has three general components:• The antenna,• The PC Card, and• The SIM card slot.Figure 1 shows a top view of the modem and indicates the location of the general components.Figure 1 Modem ComponentsThe PC CardThe PC Card, shown in Figure 1, contains the modem’s circuitry. When this card is inserted into your computer’s PC Card slot, the antenna extends outside of the slot. To prevent damage, you should always remove the modem from the PC Card slot whenever you move your computer.AntennaModem FaceSIM CardSlotPC Card ModemSIM CardEject ButtonLED

2 Getting StartedManual Revision 1.0The SIM Card SlotYou must insert your SIM card into the SIM card slot, shown in Figure 1, in order for your modem to access your GPRS or GSM network account information and connect to the network. See “Using the SIM card” on page 2 for more information.The AntennaThe Merlin for GPRS modem’s antenna can be rotated in many directions to receive the best signal reception. Rotate the antenna up and out of the way when you insert the modem into your computer’s PC Card slot. Fold the antenna against the back of the modem for storage, as shown in Figure 2, once you have removed it from your computer.Figure 2 Storing the AntennaUsing the SIM CardIn order to use your Merlin for GPRS modem, you must have a GSM/GPRS network account. Your network account information is stored on the SIM card, shown in Figure 3.Figure 3 SIM CardThe SIM (Subscriber Identity Module) card contains a small amount of memory and a processor to assist in the management of your account information.SIM Card ContactsOrientationNotch

Getting Started 3Manual Revision 1.0The SIM card uses contact points to connect with the modem. You must take care not to damage the contact point.The orientation notch is used as a reference for properly inserting the SIM card into the modem. Inserting the SIM card incorrectly will prevent the modem from communicating with the network.Inserting the SIM CardThe SIM card is inserted into the SIM Card Slot, as shown in Figure 4.Figure 4 Inserting the SIM CardVerify that SIM card contacts face downward and that the orientation notch is located at the outside edge of the modem.Removing the SIM CardRemove the SIM card by sliding the SIM Card Eject Button, located on the top of the modem, shown in Figure 5.Figure 5 Removing the SIM CardOrientation notchSIM Card SlotSIM EjectButton

4 Getting StartedManual Revision 1.0Inserting the Modem into Your ComputerTo insert your Merlin for GPRS modem, locate the PC Card slot on your computer, rotate the antenna into the upright position, verify that the modem is face up, and insert the front end of the modem into the PC Card slot.Removing the Modem from Your ComputerTo remove the Merlin for GPRS modem, first click the PC Card tray icon (located in the bottom-right corner of your desktop) to stop the modem. A message will appear instructing you that it is now safe to remove your modem. Press the PC Card slot eject button and remove the modem from the PC Card slot.Note: The PC Card slots must be able to accept Type II PC Cards.MerlinPC Card modemPCMCIA cardslot with SIM installedPC

MMMMeeeerrrrlllliiiinnnn GGGGPPPPRRRRSSSS TTTTrrrriiii----bbbbaaaannnnddddInstalling the Modem SoftwareBefore you can use your Merlin for GPRS PC Card modem, you must first install the GPRS Modem Manager software. This chapter will guide you through the installation procedure.The installation procedure that you will use depends on the operating system of your PC.To install the GPRS Modem Manager software on a Windows 98, 2000, ME, or XP platform, please see the installation procedure below.To install the GPRS Modem Manager software on a Windows NT 4.0 platform, please see page 9.Installing the GPRS Modem Manager Software on Windows 98, 2000, ME, or XPBefore you begin the installation procedure, verify you have the following items.•Merlin for GPRS PC Card modem,•Type II PC Card slot,•Installation CD for Merlin GPRS PC Card modem,•Internet browser software (for example Microsoft Internet Explorer® 5),•GPRS/GSM account with a service provider.Note: Do not insert the modem into your computer until prompted by the Setup program.

6 Installing the Modem SoftwareManual Revision 1.0 P/N 90023333To install the GPRS Modem Manager software:1. Insert the Installation CD into the CD drive of your computer. The Installation program will automatically launch, and display the Welcome window, shown in Figure 6.Figure 6 Welcome window2. Read the contents of the window and click Next to continue. The License Agreement window will be displayed, shown in Figure 7.Figure 7 License Agreement window

Installing the Modem Software 7Manual Revision 1.0 P/N 900233333. Read the License Agreement and click I have read and agree to the above terms if you are satisfied with the conditions of the agreement. 4. Click Next to continue. The Destination Folder window will be displayed, as shown in Figure 8.Figure 8 Destination Folder5. Select the desired folder for the Modem Manager software installation. Most users will select the default directory. If you would like a shortcut to the GPRS Modem Manager placed on your desktop, select the Place a shortcut on the desktop check box.

8 Installing the Modem SoftwareManual Revision 1.0 P/N 900233336. Click Next to continue. The Installing window will be displayed, shown in Figure 9. The Modem Manager program will be installed in the folder indicated previously.Figure 9 Installing windowOnce the Modem Manager has been successfully installed, the Installation Complete window will be displayed, shown in Figure 10.Figure 10 Installation Complete window

Installing the Modem Software 9Manual Revision 1.0 P/N 900233337. Click Finish to exit the installation program. 8. Insert the Merlin for GPRS modem into your computer’s PC Card slot. Windows will display the Found New Hardware window, shown in Figure 11.Figure 11 Found New Hardware windowWindows will install the necessary drivers in order for your Merlin for GPRS modem to connect to the network.You can now use the Modem Manager software to configure and control your modem. To access the Modem Manager software, double-click the Modem Manager desktop icon (if you requested the shortcut be placed on your desktop), or select Start !!!! Programs !!!! Novatel Wireless !!!!Merlin GPRS !!!! GPRS Modem Manager.Please see Using Connection Profiles on page 25 for further instructions.Installing the GPRS Modem Manager Software on Windows NT 4.0Before you begin the installation procedure, verify you have the following items.•Windows NT 4.0 (service pack 6). See www.windowsupdates.microsoft.com for updates.•Merlin for GPRS PC Card modem,•Type II PC Card slot,•Internet browser software (for example Microsoft Internet Explorer® 5),•GPRS/GSM account with a service provider.Note: Depending on the operating system you are using, you may be prompted to restart your com-puter in order to complete the installation procedure. Click Yes to restart your computer immediately. Once your computer has restarted, continue with Step 8.Note:Microsoft® Windows NT® 4.0 does not support plug and play. Before you can operate the Merlin for GPRS modem, you must first install a third-party PC card enabling application (e.g. TouchStone® CardWare™: http://www.touchstone-sc.com/products/products.htm)You need to install the PC card-enabling software before you insert the PC Card modem into your Type II PC card slot. Follow the manufacturer’s instructions for installing the PC card enabling software. The installation procedure below uses TouchStone® CardWare™ as an example.

10 Installing the Modem SoftwareManual Revision 1.0 P/N 90023333Before you begin installing the Modem Manager application, you must first install the Merlin for GPRS modem drivers. You will be required to complete the following actions in order to successfully install the Merlin for GPRS modem drivers:•Verify the modem’s COM port,•Install the modem drivers, and•Configure the modem’s properties and dial-up networking.Once you have completed the actions listed above, launch the Merlin for GPRS Modem Manager Setup procedure, located on the Installation CD. After you have successfully installed the Merlin for GPRS modem drivers and Modem Manager software, you will be able to use your Merlin for GPRS modem with your Internet applications.Verifying the PC Card COM portTo verify the PC card COM port:1. Insert the Merlin for GPRS modem into your computer’s Type II PC Card slot.2. Start your computer and log on to Windows NT as “administrator”.3. Select Start !!!! Settings !!!! Control Panel. The Control Panel will be displayed, shown in Figure 12.Figure 12 Control Panel window

Installing the Modem Software 11Manual Revision 1.0 P/N 900233334. Double-click the PC Card (PCMCIA) icon. The PC Card (PCMCIA) Devices window will be displayed, shown in Figure 13.Figure 13 PC Card (PCMCIA) Devices window5. Select Novatel Wireless Merlin GPRS Modem and click Properties. The Modem Properties window will be displayed, shown in Figure 14.Figure 14 Modem Properties window6. Record the COM port to which the Merlin GPRS modem is mapped. In this example the modem is mapped to Com 3.

12 Installing the Modem SoftwareManual Revision 1.0 P/N 900233337. Click OK. The PC Card (PCMCIA) Devices window will be displayed, shown in Figure 15.Figure 15 PC Card (PCMCIA) Devices window8. Click OK to close the window. You will be returned to the Control Panel.Installing the Modem DriversTo install the Merlin for GPRS modem drivers:1. Double-click the Modems icon from the Control Panel, shown in Figure 16. Figure 16 Modems icon

Installing the Modem Software 13Manual Revision 1.0 P/N 90023333The Install New Modem window is displayed, shown in Figure 17.Figure 17 Install New Modem window2. Select the “Don’t detect my modem; I will select it from a list” check box and click Next to continue. The following Install New Modem window will be displayed, shown in Figure 18.Figure 18 Install New Modem window (2)

14 Installing the Modem SoftwareManual Revision 1.0 P/N 900233333. Click the Have Disk button. The Install From Disk dialog box will be displayed, shown in Figure 19.Figure 19 Install From Disk dialog box4. Insert the Novatel GPRS Modem PC Card Installation CD into your computer, and explore your CD drive (in this example, D:/).5. Select Drivers/WinNT4. From the WinNT4 folder, select NwtGprs.inf and click OK to continue. You will be returned to the Install New Modem shown in Figure 20.Figure 20 Install New Modem window (2)Note: The Novatel Wireless Setup program may automatically launch during Step 4. You must quit the Setup program in order to explore the CD.

Installing the Modem Software 15Manual Revision 1.0 P/N 900233336. Click Next to continue. The Install New Modem window will be displayed, shown in Figure 21.Figure 21 Install New Modem window (3)7. Ensure that the Selected ports radio button is selected and the correct COM port, which you recorded earlier, is highlighted.8. Click Next to continue. The Install New Modem window will be displayed, shown in Figure 22.Figure 22 Install New Modem Complete window

16 Installing the Modem SoftwareManual Revision 1.0 P/N 900233339. Click Finish. The Modems Properties window is displayed, shown in Figure 23.Figure 23 Modems Properties windowPropertiesMerlinModemModemlist

Installing the Modem Software 17Manual Revision 1.0 P/N 90023333Configuring the Modem’s Properties and Dial-up Networking on Windows NT 4.0To configure the modem’s properties and dial-up networking:1. Select Novatel Wireless Merlin GPRS Modem from the Modem Properties window modem list and click Properties, shown in Figure 23. The Novatel Wireless Merlin GPRS Modem Properties window will be displayed, shown in Figure 24.Figure 24 Modem Properties window2. Ensure that the Maximum speed is set to 57600.

18 Installing the Modem SoftwareManual Revision 1.0 P/N 900233333. Select the Connection tab, shown in Figure 25.Figure 25 Connection Tab4. Ensure that Connection preferences are set to 8, None and 1. 5. Click the Advanced button. The Advanced Connection Settings window will be displayed, shown in Figure 26.Figure 26 Advanced Connection Settings windowAdvancedClose

Installing the Modem Software 19Manual Revision 1.0 P/N 900233336. In the Extra settings field, enter the command string as shown in Figure 26, replacing “MYGPRS.COM” with the correct APN (Access Point Name), obtained from your service provider.7. Click OK. You will be returned to the Novatel Wireless Merlin GPRS Modem Properties window.8. Click Close . The Modem Setup message box will be displayed, shown in Figure 27, inquiring if you wish to configure Dial-up Networking now.Figure 27 Modem Setup Message9. Click Yes to configure Dial-up Networking. The Remote Access Setup window will be displayed, shown in Figure 28.Figure 28 Remote Access SetupNote: If the Modem Setup message box is not displayed your computer may not have Remote Access Service or Networking installed. Please see your Windows NT User’s Manual for instructions on installing these two components.

20 Installing the Modem SoftwareManual Revision 1.0 P/N 9002333310. Click Add. The Add RAS Device dialog box will be displayed, shown in Figure 29.Figure 29 Add RAS Device dialog box11. Select COMx - Novatel Wireless Merlin GPRS from the RAS Capable Devices drop down list and click OK (the value of x depends on the COM port selected). The Port, Device Name, and Type will be listed in the Remote Access Setup window, shown in Figure 30.Figure 30 Remote Access Setup window12. Click Continue to bind the device to the COM port. The Network Settings Change message box will be displayed, shown in Figure 31.Figure 31 Network Settings Change message13. Click Yes to restart your computer.

Installing the Modem Software 21Manual Revision 1.0 P/N 90023333Installing Modem Manager Software on Windows NT 4.0To install the GPRS Modem Manager software:1. Insert the Installation CD into the CD drive of your computer. The Installation program will automatically launch and display the Welcome window, shown in Figure 32.Figure 32 Welcome window2. Read the contents of the window and click Next to continue. The License Agreement window will be displayed, shown in Figure 33.Figure 33 License Agreement window

22 Installing the Modem SoftwareManual Revision 1.0 P/N 900233333. Read the License Agreement and click I have read and agree to the above terms if you are satisfied with the conditions of the agreement. 4. Click Next to continue. The Destination Folder window will be displayed, as shown in Figure 34.Figure 34 Destination Folder5. Select the desired folder for the Modem Manager software installation. Most users will select the default directory. If you would like a shortcut to the GPRS Modem Manager placed on your desktop, select the Place a shortcut on the desktop check box.

Installing the Modem Software 23Manual Revision 1.0 P/N 900233336. Click Next to continue. The Installing window will be displayed, shown in Figure 35. The Modem Manager program will be installed in the folder indicated previously.Figure 35 Installing windowOnce the Modem Manager has been successfully installed, the Installation Complete window will be displayed, shown in Figure 36.Figure 36 Installation Complete window

24 Installing the Modem SoftwareManual Revision 1.0 P/N 900233337. Click Finish to exit the installation program. 8. Insert the Merlin for GPRS modem into your computer’s PC Card slot. Windows will display the Found New Hardware window, shown in Figure 37.Figure 37 Found New Hardware windowWindows will install the necessary drivers in order for your Merlin for GPRS modem to connect to the network. Use the Modem Manager software to configure and control your modem. To access the Modem Manager software, double-click the Modem Manager desktop icon (if you requested the shortcut be placed on your desktop), or select Start !!!!Programs !!!!Novatel Wireless !!!!Merlin GPRS!!!!GPRS Modem Manager.Please see Using Connection Profiles on page 25 for further instructions.Note: Depending on the operating system you are using, you may be prompted to restart your com-puter in order to complete the installation procedure. Click Yes to restart your computer immediately. Once your computer has restarted, continue with Step 8.

32 Using Connection ProfilesManual Revision 1.0 P/N 90023333

MMMMeeeerrrrlllliiiinnnn GGGGPPPPRRRRSSSS TTTTrrrriiii----bbbbaaaannnnddddUsing the Modem ManagerThe GPRS Modem Manager software allows you to configure and control your Merlin for GPRS modem. The following sections will instruct you on using the Modem Manager and its various features.Launching the Modem ManagerTo launch the Modem Manager:10. Verify that the SIM card is properly inserted into your Merlin for GPRS G201 modem, and insert the modem into your computer’s PC Card slot. See Getting Started for further instruction on this procedure.11. Launch the Modem Manager application by double-clicking the Modem Manager icon (if you requested an icon be placed on your desktop, or by selecting Start -> Programs->Novatel Wireless ->Merlin GPRS ->GPRS Modem Manager.The Modem Manager main window will open, shown in Figure 52, and attempt to initalize and connect with the Merlin for GPRS modem through the PC Card port. Figure 52 Modem Manager windowIf your service provider requires you to enter a PIN (Personal Identification Number) before the Modem Manager can register and connect to your modem, see Entering Your Account PIN on page 34 for more information.

Using the Modem Manager 35Manual Revision 1.0 P/N 90023333Type your PIN, obtained from your service provider, into the text field and click OK. If you would like the Modem Manager software to remember your PIN, select the Remember PIN check box. See Figure 55.Figure 55 Remember PIN check boxOnce you have selected the Remember PIN check box, you will not be required to enter your PIN when you launch the Modem Manager application.If you have entered an incorrect PIN, an error message will be displayed. Click OK to close the error message, verify you have the correct PIN and carefully reenter it in the Enter PIN dialog box. If you enter a PIN three times incorrectly, your SIM card will be blocked, as shown in Figure 56, and you must obtain a PUK (PIN Unblocking Key) from your service provider. See Entering a PUK on page 36 for more information.Figure 56 Error messageIf you have forgotten your PIN, click Forgot PIN... from the Enter PIN dialog box, and contact your service provider to obtain a PUK (PIN Unblocking Key). See Entering a PUK on page 36 for more information.

36 Using the Modem ManagerManual Revision 1.0 P/N 90023333Entering a PUKIf you have forgotten your PIN or have entered an incorrect PIN three or more times, you are required to enter a PUK (PIN Unblocking Key), in order to unblock your SIM card. See Figure 57.Figure 57 Enter PUK and PIN dialog boxYour service provider will give you the PUK and a new PIN. Carefully enter these values into their respective fields, and click OK to save the values. Once the values have been accepted, the SIM card will no longer be blocked and the PIN will be changed. The Modem Manager will now be able to access your network account information.Note: If you enter a PUK incorrectly three times, the SIM card will again be blocked. You must con-tact your service provider to obtain a new PUK and PIN.

Using the Modem Manager 37Manual Revision 1.0 P/N 90023333Enabling or Disabling the PINYou may enable or disable your PIN through the SIM tab (select Properties from the Modem menu), shown in Figure 58.Figure 58 SIM tabThe Enable/Disable button, located at the bottom of the tab, will toggle between Disable PIN or Enable PIN, depending on your current PIN settings.In order to change the setting, you will be required to enter your PIN in the Enter PIN dialog box, shown in Figure 59.Figure 59 Enter PIN dialog boxOnce you have entered the correct PIN, the desired PIN setting (either enabled or disabled) will be saved.Note: If you select Enable PIN, the Enter PIN dialog box will be reactivated, regardless of whether you had previously directed the Modem Manager to remember your PIN (selecting the Remember PIN check box).

38 Using the Modem ManagerManual Revision 1.0 P/N 90023333Changing Your PINTo change your PIN, select Properties from the Modem menu. Click the SIM tab, shown in Figure 60.Figure 60 SIM tabClick Change PIN. The Change PIN dialog box will be displayed, shown in Figure 61.Figure 61 Change PIN dialog boxEnter the current PIN into the Current PIN field, enter the new PIN into the New PIN field, and enter the new PIN again into the Confirm New PIN field. Click OK. The new PIN will be saved and a confirmation window will be displayed indicating the change has been accepted.

Using the Modem Manager 41Manual Revision 1.0 P/N 90023333Disconnecting from the NetworkTo disconnect from the network, close all Internet applications, such as e-mail and web browsers, and from the Modem Manager main window, click Disconnect. See Figure 66.Figure 66 Disconnect buttonAlternately, you can select Disconnect from the Modem menu, shown in Figure 67.Figure 67 Disconnect commandTo disconnect from the network, and close the Modem Manager application, click the , located in the top-right corner of the Modem Manager main window.

46 Using the Modem ManagerManual Revision 1.0 P/N 90023333Using the Automatic Network Search FeatureAn automatic network search directs the modem to automatically search for a valid network to connect to when roaming.To use this feature:1. Select Properties from the Modem menu.2. Click the Roaming tab. The Roaming window will be displayed, shown in Figure 74.Figure 74 Roaming window3. Select the Automatic network selection radio button (see the figure above).4. Click OK to accept the new setting and close the window.

Using the Modem Manager 47Manual Revision 1.0 P/N 90023333Using the Manual Network Search FeatureA manual network search will allow you to specify which network your modem connects to when roaming.To use this feature:1. Select Properties from the Modem menu.2. Click the Roaming tab. The Roaming window will be displayed shown in Figure 75.Figure 75 Roaming window3. Select the Manual network selection radio button.4. Click Search. The modem will scan for all available networks in the area and list them in the drop-down list box, located at the bottom of the Roaming window.5. Select the desired network from the drop-down list box, and click OK to save the settings.The modem will now connect with the specified network when directed.

48 Using the Modem ManagerManual Revision 1.0 P/N 90023333Viewing the Network Connection HistoryThe modem’s connection history can be useful for diagnosing problems you may be experiencing with your modem or network connection.To view the modem’s network connection history, select Detailed Status Report from the Tools menu, and click on the History tab. See Figure 76.Figure 76 History tabKeeping the Modem Manager Always VisibleTo keep the Modem Manager always visible, select Always on Top from the Window menu, as shown in Figure 77.Figure 77 Always on Top commandOnce this command is selected (indicated by a black check mark), the Modem Manager window will remain on top of all other windows.Note: Click Always on Top a second time to disable this command. The black check mark, located next to the menu command, will disappear and the Modem Manager window will no longer remain on top of all other active windows.

Using the Modem Manager 49Manual Revision 1.0 P/N 90023333Hiding the Modem Manager WindowTo hide the Modem Manager window, select Hide Window from the Window menu. See Figure 78.Figure 78 Hide Window commandThe Modem Manager window will be minimized to the system tray icon .Collapsing or Expanding the Modem ManagerThe Collapse/Expand button, highlighted below, allows you to shrink the Modem Manager window, or expand the window to its full view.Figure 79 represents the expanded view of the Modem Manager main window. Click the Collapse/Expand button to shrink the Modem Manager window.Figure 79 Expanded View

50 Using the Modem ManagerManual Revision 1.0 P/N 90023333The collapsed view of the Modem Manager window is displayed in Figure 80. Click the Collapse/Expand button a second time to expand the Modem Manager to its full view.Figure 80 Collapsed ViewViewing New Text (SMS) MessagesIf your modem is configured to support text (SMS) messaging, any new text messages you have received will be visible from the Modem Manager main window, shown in Figure 81, or from the Detailed Status Report window. Figure 81 Text Messages fieldIn order to view your message, you must shut down the Modem Manager application, and open your third-party, SMS client.

Using the Modem Manager 51Manual Revision 1.0 P/N 90023333Accessing the Modem Manager Online HelpTo access the Modem Manager online help, select GPRS Modem Manager Help from the Help menu, as shown in Figure 82. Figure 82 Modem Manager Help commandAlternately, you can access context sensitive help by striking the F1 key while in the Modem Manager application.Accessing Novatel Wireless Web SupportTo access Novatel Wireless web support, select www.novatelwireless.com from the Help menu, as shown in Figure 83.Figure 83 Novatel Wireless Web Support command

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54 Modem Manager ReferenceManual Revision 1.0 P/N 90023333 The Modem Manager collapsed view, shown in Figure 85, contains the following items:Figure 85 Collapsed ViewSystem Tray IconsWhen you launch the Modem Manager application, a system tray icon will appear in the bottom-right corner of your desktop. The tray icon provides easy access to the Modem Manager main window and the modem's connection status.The following icons indicate the modem's connection status: - If this icon is visible, the modem is currently connected to the network. - If this icon is visible, the modem is not connected to the network.If the Modem Manager window is not visible, double-click on the tray icon to open it.Alternately, you can control the operation of the Modem Manager by right-clicking on the tray icon, and selecting an action from the pop-up menu, shown in Figure 86.Figure 86 Pop-Up menuCurrent Status Bar This bar displays the current status of the modem and the network connection. The Current Status bar is located to the left of the Connect button.Connect/Disconnect Button This button directs the modem to connect to, or disconnect from the network.Signal Strength Status Bar This status bar indicates the modem's signal strength. If adequate signal strength is present, a number of the five bars will be shaded black. The greater number of bars filled, the stronger the modem's signal.

Modem Manager Reference 55Manual Revision 1.0 P/N 90023333Connection Manager WindowThe Connection Manager window, shown in Figure 87, allows you to create and maintain your network connection profiles. Network connection profiles contain all of the required information to identify the user to the network.To access this window, select Connection Manager from the Tools menu.Figure 87 Connection Manager windowDetailed Status Report WindowThe Detailed Status Report window contains information that is useful when troubleshooting any problems you may be experiencing with your modem or network connection.To view this window, select Detailed Status Report from the Tools menu. The Detailed Status Report window consists of the General and History tabs.The General tab is displayed by default, and contains current information about your modem and the network connection. See Figure 88.Figure 88 General tab

Modem Manager Reference 57Manual Revision 1.0 P/N 90023333Modem Properties WindowThe modem Properties window consists of the General, Roaming, and SIM tabs. To view this window, select Properties from the Modem menu.The General tab, shown in Figure 90, is displayed by default and contains detailed information regarding your modem's type and manufacturer. This information is helpful for customer support in diagnosing problems you may be experiencing with your modem.Figure 90 General tabClick on the Roaming tab, shown in Figure 91, to access and configure your roaming settings.Figure 91 Roaming tab

58 Modem Manager ReferenceManual Revision 1.0 P/N 90023333 The SIM tab, shown in Figure 92, allows you to view and modify your PIN settings.Figure 92 SIM tabAbout GPRS Modem Manager WindowSelect About Modem Manager from the Help menu to see the About GPRS Modem Manager window, shown in Figure 93.Figure 93 About Modem Manager windowThis window contains information about the Modem Manager application, including:•The software version,•The release date, and•The copyright information.

MMMMeeeerrrrlllliiiinnnn GGGGPPPPRRRRSSSS TTTTrrrriiii----bbbbaaaannnnddddTechnical SupportTechnical SupportIf you require technical support, please contact the supplier of your SIM card or your local GSM/GPRS service provider.Safety and Regulatory NoticesUnauthorized modifications, attachments or antennas not expressly approved by Novatel Wireless can void the user’s authority to operate this equipment and violate FCC regualations.This product is not to be used in any environment where radio frequency equipment is prohibited or restricted in its use. This includes aircraft, airports, hospitals, and other sensitive electronic areas. To ensure that your modem is deactivated you should remove it from your computer under the above conditions.Under extended operation the Merlin for GPRS modem will generate a noticeable amount of heat. Like all PC Cards, the modem generates heat during normal operations and is also heated by the host computer. For this reason it is recommended that you allow the modem to cool down after extensive operation so that it is cool to the touch when you remove it from your computer.Do not remove antenna from modem during operation.REGULATORY NOTICESFederal Communications Commission Radio Frequency Interference StatementThis equipment complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) that this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.FCC guidelines stipulate that the antenna should be more than 2.5 cm from all persons when transmitting.This Novatel Wireless modem has been designed to comply with, but is not limited to the following international standards and guidelines regarding radio frequency electromagnetic energy exposure to human beings:• United States Federal Communications Commission, Code of Regulations; 47 CFR part 2 sub-part J• International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1998

64 Technical SupportManual Revision 1.0 P/N 90023333 • Ministry of Health (Canada) Safety Code 6. Limits of Human Exposure to Radiofrequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz, 1999• Australian Communications Authority Radiocommunications (Electromagnetic Radiation-Human Exposure) Standard 1999FCC ID: NBZNRM-MG301GeneralThis equipment generates, uses, and can radiate radio frequency energy, and, if not properly installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, or to the proper operation of PDAs and laptop computers. This can be determined by turning the equipment on and off. You are encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna of the television, radio or cordless telephone.• Increase the separation between the equipment and the receiver.• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.Consult the dealer or an experienced radio/television technician for additional suggestions.

66 GlossaryManual Revision 1.0 P/N FirmwareFirmware is a program or set of programs that have been set permanently into a computer chip. These are low-level programs that directly manipulate or interact with the hardware. Firmware is a single program or a combination of programs that have been placed on a PROM, EPROM or EEPROM prior to the product leaving the manufacturing facility.GPRSGPRS stands for General Packet Radio Service. GPRS is a high-speed data transfer technique, used on GSM networks. It does not require a continuous data stream be opened between the data source and destination. Instead, it uses packets to move data back and forth, making efficient use of the available radio spectrum.GSMGSM stands for Global System for Mobiles. It is an open, non-proprietary system with international roaming capability providing seamless and standardized same number contact ability in more than 170 countries. GSM satellite roaming has extended service access to areas where terrestrial coverage is not available.GSM uses digital technology and time division multiple access transmission methods. Voice is digitally encoded via a unique encoder, which emulates the characteristics of human speech. This method of transmission permits a very efficient data rate/information content ratio.IMEIIMEI stands for International Mobile Station Equipment Identity.Internet Protocol (IP)Internet Protocol works in conjunction with Transmission Control Protocol (TCP). TCP/IP are part of a group of protocols that provide communication across interconnected networks. TCP/IP is the protocol used on the Internet. The TCP protocol first establishes a connection between two systems to send and receive data, and then breaks and sequentially marks the message into small packets. The IP protocol routes and sends the packets based on the IP address.IP AddressesAs with personal computers that access the Internet, modems using GPRS technology also use Internet Protocol (IP) address, which are used to identify the node or access point for the modem on the Internet. The service provider assigns this IP address. The 32-bit host address is usually represented in dotted decimal notation, e.g. 128.121.4.5. The address can be split into a network number (or network address) and a host number unique to each host on the network and sometimes also a subnet address.IP NetworkA network of computers that use Internet Protocol allowing a user to access the Internet, provided that the user has a modem; telephone line, cable line, or wireless data network (e.g. GPRS); and a service provider.Local Area Network (LAN)A computer network that spans a relatively small area (typically up to a 1 km radius), although most LANS are confined to a single building or group of buildings. This type of networking allows for easy interconnection of terminals, printers, and computers within a building or buildings.

68 GlossaryManual Revision 1.0 P/N SIM CardA SIM card is a type of smart card that contains all of your account information for your GSM and GPRS account. It contains keys to encrypt the data and voice information sent across the network during a session.SIM Card Contact PointsThese are the small gold- or aluminum-coloured contacts, visible on one side of the SIM card.Type I PC CardA PC card with thickness of 3.3 mm. See PC Card.Type II PC CardA Type II PC Card is identical to the Type I PC Card in all ways except that it is thicker (5.0 mm) than the Type I card (3.3 mm). The Type II PC Card is in general use.Wireless IP NetworkA wireless network (e.g. GPRS) that uses Internet Protocol (IP).