Novatel Wireless NRM-MG301 Merlin G301 PCMCIA card for GSM/GPRS PCS User Manual Merlin GPRS

Novatel Wireless, Inc. Merlin G301 PCMCIA card for GSM/GPRS PCS Merlin GPRS

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Merlin for GPRSSetup GuideRevision 1.1PN 90023376 For Merlin for GPRS™ G301 and mobile PhoneTools™

ContentsContact InformationReference InformationPlease record for future reference:IMEI (found on back of Merlin modem) ____________________________________SIM card number______________________________________________________APN_________________________________________________________________Contents.................................................................................................................. 1Contact Information................................................................................................. 1Reference Information............................................................................................. 1Getting Started ........................................................................................................ 2About Your Modem ................................................................................................. 4About Connection Profiles....................................................................................... 8Startup Procedure ................................................................................................... 9Installing mobile PhoneTools .................................................................................. 10Using mobile PhoneTools ....................................................................................... 11Connecting to the Internet....................................................................................... 22Sending a Short Message....................................................................................... 23Making a Phone Call ............................................................................................... 25Sending a Fax ......................................................................................................... 26Sending Email ......................................................................................................... 27Troubleshooting....................................................................................................... 29Notices .................................................................................................................... 30Glossary .................................................................................................................. 32

2 Getting Started Revision 1.1 900023376Getting StartedThis guide explains how to install your Merlin for GPRS™ G301 wireless modem in a PC, so you can use mobile PhoneTools™ software to connect to the Internet, send short (SMS) messages, make phone calls, send faxes and use email. Before you install your modem, you need to know some basic information about it. Please read the following sections on Getting Started, About Your Modem, and About Configuration Profiles. Once you understand this information, you will be ready to perform the Startup Procedure on page 9. The Startup Procedure briefly describes how to make a basic GPRS connection.SafetyYour Merlin for GPRS G301 wireless modem is a low-power radio transmitter and receiver. It has been carefully designed and tested to comply with national and international safety standards regarding radio frequency (RF) exposure limits. These limits are part of the comprehensive guidelines that establish allowable levels of RF energy exposure for the general population and take into account wide safety margins.In order to ensure optimum performance of the modem and to minimize exposure to RF energy, always follow the simple guidelines described below.1. When using your wireless modem, position the antenna so that it does not come into direct contact with yourself or others.Yes No

Getting Started 3 Revision 1.1 9000233762. Do not use the modem if the antenna is damaged. Operate the modem with only the supplied antenna or an approved replacement antenna. 3. Unauthorized modifications, attachments or antennas not expressly approved by Novatel Wireless can void the user’s authority to operate this equipment and violate FCC regulations.4. If you use medical devices such as a pacemaker or hearing aid, consult the manufacturer of the device to determine if it is adequately shielded from RF energy. Persons with pacemakers should always maintain a separation distance of at least 6 inches (15 cm) from the modem when the modem is powered on. Wireless products can interfere with some hearing aids. Consult with your hearing aid manufacturer to discuss alternative solutions.5. This product is not to be used in any environment where radio frequency equipment is prohibited or restricted in its use. This includes aircraft, airports, hospitals, and other sensitive electronic areas. To ensure that your modem is deactivated and power can not be applied accidently to the modem, you should remove the modem from your computer under the above conditions.6. Under extended operation the Merlin for GPRS modem will generate a noticeable amount of heat. Like all PC Cards, the modem generates heat during normal operations and is also heated by the host computer. For this reason it is recommended that you allow the modem to cool down after extensive operation so that it is cool to the touch when you remove it from your computer.7. Do not remove the antenna from the modem during operation.RequirementsThe following items are required to set up and use your Merlin for GPRS PC Card modem:•Portable PC with Pentium lll or higher with Type II PC Card slot, 16 MB hard drive space and CD-ROM drive •Microsoft® Windows 98 SE™ or Windows 2000™ or Windows XP™ or Windows ME™•Installation CD, included with your Merlin for GPRS PC Card modem•GSM/GPRS account with a wireless IP service provider in your area•SIM card containing your GSM/GPRS account information•Internet browser software (for example, Microsoft Internet Explorer®)Note: Please ensure that you have the latest BIOS for your computer. You can contact the computer manufacturer to obtain it or you may be able to obtain it from their web site.Technical SupportIf you require technical support, please contact the supplier of your SIM card or your local GSM/GPRS service provider.

4 About Your Modem Revision 1.1 900023376About Your ModemFigure 1 identifies the main parts of the Merlin for GPRS G301 dual-band modem. The parts are described below.Figure 1 Modem PartsPart DescriptionAntenna Receives and transmits radio waves and data. Plugs into antenna jack located on modem..LED Indicates if the modem has located a network. If the LED is red, the modem is searching for a network. If the LED is green, the modem has located a network.Modem body Contains the electronic circuits and slides into Type II PC card slot of a PC.SIM card Small identification card that inserts into SIM card slot. The orientation notch helps you to insert the SIM card correctly into the SIM card slot.Audio jack Jack for optional head set (used to make phone calls).Orientation notchG301SIM cardSIM card slotAntennaLEDConnectorModembodyAntennajackAudiojack

About Your Modem 5 Revision 1.1 900023376AntennaThe antenna plugs into a jack located on the modem body, as shown in Figure 2. Figure 2 Antenna jackThe antenna is flexible, so you can change its orientation. You can move the antenna out of the way when inserting your modem into your PC, and you can adjust the antenna to get the best signal reception during operation. Fold the antenna against the back of the modem when storing the modem outside of your computer.Important: When using your wireless modem, ensure the antenna does not come into direct contact with yourself or others. Please read Safety on page 2 for more information.LEDThe LED (light emitting diode) indicates if the modem has located a network. If the LED is red, the modem is searching for a network. If the LED is green, the modem has located a network.SIM CardYour personal account information is stored on the SIM (Subscriber Identity Module) card, as shown in Figure 3. In order to use your Merlin for GPRS modem, you must first set up a GSM/GPRS network account with your service provider and obtain a SIM card. Figure 3 SIM cardThe SIM card contains a small amount of memory and a processor to assist in the management of your account information.The SIM card contact points connect the SIM card to the modem. Take care not to damage the contact points. Avoid touching contact points with your fingers.AntennajackG301SIM card contact pointsOrientationnotch

6 About Your Modem Revision 1.1 900023376The orientation notch will help you to correctly insert the SIM card in the modem. If you insert the SIM card incorrectly into the SIM slot (or if no SIM is installed), the modem will not be able to communicate with a network.Audio Jack and Optional Head SetAn optional head set can be used to make voice phone calls. The head set plugs into the audio jack on the modem, as shown in Figure 4.Figure 4 Audio jack and head setInserting the SIM CardThe SIM card is inserted into the SIM card slot, as shown in Figure 5.Figure 5 Inserting the SIM cardFor G301 modems, ensure that SIM contact points face downward and the orientation notch is positioned to the right..G301EarphoneMicrophoneHead setAudio jackOrientation notchG301SIM card slotContactpoints face down

About Your Modem 7 Revision 1.1 900023376To remove the SIM card from a G301 modem, slide the SIM eject button towards the SIM slot. Figure 6 Removing the SIM card.Inserting the ModemTo insert the Merlin for GPRS modem into your PC, turn the modem face up, place the antenna in an upright position, and insert the connector end of the modem (the end opposite to the antenna) into the Type II PC Card slot, as shown in Figure 7.Figure 7 Inserting the modemTo remove the modem, first click the PC Card tray icon (located in the bottom-right corner of your desktop) to stop the modem. A message will appear telling you that it is safe to remove your modem. Press the PC Card slot eject/stop button and remove the modem from the PC Card slot.SIM slotSIM ejectbuttonG301Merlin G300modemwith SIM installed

10 Installing mobile PhoneTools Revision 1.1 900023376Installing mobile PhoneToolsBefore you can use your Merlin for GPRS PC Card modem, you will need to install mobile PhoneTools software on your PC. This section describes how to install mobile PhoneTools on a PC with Windows 98, 2000, ME, or XP.Before you begin to install mobile PhoneTools, ensure that you have all items listed in Requirements on page 3.To install mobile PhoneTools:1. Place the Installation CD in the CD drive of your computer to launch the Setup program. (If the Setup program does not launch automatically when you insert the CD, open the CD file folder and run autorun.exe.)2. Click the Windows link, then click the mobile PhoneTools link. The mobile PhoneTools setup program launches and the Welcome window is displayed. Click Next to continue.3. The License Agreement window is displayed. Read the contents of the window. Click Yes to accept the agreement. 4. The User Information window is displayed. Enter your name and the name of your company. Click Next to continue.5. The Additional Parameters window is displayed. You can enter additional information such as a fax identifier, phone number and fax number. Click Next to continue.6. The Destination Folder window is displayed. Choose the default destination directory where Setup will install files. Click Next to select the default destination folder.7. The Program Folder window is displayed. Select the program folders where the Setup program will add program icons. Click Next to continue.8. The Start Copying Files window is displayed. Review the settings. Click Back if you need to go back to change settings, or click Next to continue.9. The Settings Status window is displayed and files and software drivers are installed. 10. The Phone Book Selection window is displayed. Choose the phone book you want to use. Click Next to continue.11. The Setup Complete window is displayed. Click Finish to complete the setup. A mobile PhoneTools icon is placed on your computer desktop. (If you selected Automatic, mobile PhoneTools will launch automatically when you click Finish.)You are now ready to launch mobile PhoneTools.

12 Using mobile PhoneTools Revision 1.1 900023376Figure 8 mobile PhoneTools virtual phoneFigure 9 Opening the virtual phone menuYou can open and close the virtual phone menu by clicking the button on the right side of the phone, as shown in Figure 9. The menu contains various buttons that you will use to set up and operate your modem.Click button Click buttonmenuMenuto open to closemenu GPRS Connection button

Using mobile PhoneTools 15 Revision 1.1 9000233763. The Connection Wizard launches, as shown in Figure 12. Click Next to continue.Note: Any predefined connection profiles from your service provider will also appear in the Remote Access Connections window.Figure 12 Connection Wizard4. The Connection ID window is displayed, as shown in Figure 13. Enter a name for the connection (can be any name of your choosing) and choose your operator. Click Next to continue.Figure 13 Connection ID

Using mobile PhoneTools 17 Revision 1.1 9000233767. The IP address configuration window is displayed, as shown in Figure 14. Select Dynamic IP address or Fixed IP address as instructed by your service provider. Click Next to continue.Figure 16 IP address configuration8. The network access configuration Server name window is displayed, as shown in Figure 14. Select Dynamic DNS addresses or Fixed DNS addresses as instructed by your service provider. Click Next to continue.Figure 17 Server name configuration

22 Connecting to the Internet Revision 1.1 900023376Connecting to the InternetYou can use your Internet browser software and mobile PhoneTools to access the Internet.To access the Internet:1. Launch mobile PhoneTools and open the virtual phone menu.2. Click the GPRS Connection button on the virtual phone menu to connect to a network.3. Open your PC’s Internet browser software. For example, click the Internet Explorer® icon on your desktop to access the Internet.

Sending a Short Message 23 Revision 1.1 900023376Sending a Short MessageYou can use mobile PhoneTools to send short text messages to persons with SMS (short messaging service). You will need to configure SMS before you can send messages.To configure SMS:1. Launch mobile PhoneTools and open the virtual phone menu.2. Use your mouse to right-click the mobile PhoneTools tray icon. The configuration menu is displayed, as shown in Figure 24.Figure 24 Configuration menu3. Click Setup > SMS Configuration. The SMS Configuration window is displayed, as shown in Figure 25.Figure 25 SMS configuration window4. Select the Country, Network and Number of your service provider. Use the Modify button to change any default settings.5. Select the Transmission options that you want and click OK to save the settings.

24 Sending a Short Message Revision 1.1 900023376To send a message:1. Click the SMS button on the virtual phone menu. The Send SMS window is displayed with the name and number of your service provider, as shown in Figure 26.Figure 26 Send SMS window2. Enter the Name and Number of the person you want to send a message to. (You can set up your phone book to assist you with names and phone numbers.)3. Type your message in the Message text box. The message can be up to 160 characters long, including spaces.4. Click the Send button to send the message. The virtual phone status message displays Delivering... and the name of the recipient, then it clears when the message is sent.Figure 27 SMS Status message

Making a Phone Call 25 Revision 1.1 900023376Making a Phone CallYou can make a (voice) phone call with mobile PhoneTools.To make a phone call:1. Plug the optional head set into the Merlin modem. See Audio Jack and Optional Head Set on page 6.2. Launch mobile PhoneTools. The virtual phone is displayed, as shown in Figure 28.Figure 28 Virtual phone3. Use your mouse to enter the phone number by clicking the keypad buttons of the virtual phone or typing the number on your keyboard.4. Click the Yes button to dial the phone number. The call is placed.5. Click the No button to hang up.

26 Sending a Fax Revision 1.1 900023376Sending a FaxYou can use mobile PhoneTools to send a fax. The Fax Wizard will guide you easily through the steps.Note: Your SIM must be enabled for faxes if you want to send and receive faxes.To configure SMS:1. Launch mobile PhoneTools and open the virtual phone menu.2. Click the Fax button on the virtual phone menu to launch the Send Fax Wizard, shown in Figure 29.Figure 29 Send Fax Wizard3. Enter the information and follow the prompts of the Send Fax Wizard.Status information about your fax transmission is contained in the Inbox. To view the Inbox, right-click the green tray icon and select Reception > Inbox.

Sending Email 27 Revision 1.1 900023376Sending EmailYou can use mobile PhoneTools to send email. You need to configure an email account before you can send and receive email.To configure the email account:1. Launch mobile PhoneTools and open the virtual phone menu.2. Use your mouse to right-click the mobile PhoneTools tray icon. The configuration menu is displayed, as shown in Figure 30.Figure 30 Email configuration menu3. Click Setup > General Setup.... The General Setup window is displayed.4. Select the E-Mail tab.5. Click the Add button. The email configuration screen is displayed, shown in Figure 31.

28 Sending Email Revision 1.1 900023376Figure 31 Email configuration screen6. Enter the email configuration information, which can be obtained from your service provider or network administrator.7. Click OK to save the email configuration information.To send email:1. Click the Send E-mail button on the virtual phone menu to launch the mobile PhoneTools email program.2. Use the mobile PhoneTools email program to send email messages.To receive email:You can receive and process email messages through your PC’s regular email software, such as Microsoft® Outlook™ or the mobile PhoneTools Inbox. To access the Inbox, right-click the mobile PhoneTools green tray icon and click Reception > Inbox.

Troubleshooting 29 Revision 1.1 900023376TroubleshootingThe following table lists a number of error messages that may be displayed while attempting to connect to a network.Error Message Solution"The SIM card is missing" The SIM card is not inserted in the modem. Remove the modem from the PC and verify the SIM card is inserted correctly in the SIM slot of the modem. Plug the modem back into the PC."The SIM card is not inserted properly or is incompatible with your modem."The SIM card is inserted incorrectly or may be damaged. Verify that the SIM card inserted correctly in the SIM slot of the modem. "Service lost, still con-nected, searching for ser-vice."A connection exists, however the signal strength has dropped to a minimum value or the antenna connection to the modem is not secure. Move to another location or verify that the antenna is fastened securely to the modem."No service found. Please move to a better location or try again later."No available network service can be located to attach to, either because the network is currently offline or the signal strength is too low."The modem is not responding properly." Remove and reinsert the modem, because the modem is no longer communicating properly."The connection was closed prematurely." An application other than mobile PhoneTools has been used to close the connection. "The modem cannot be found" Verify the modem is correctly inserted into your computer's PC Card slot. If the modem is already inserted into the PC Card slot, remove the modem and reinsert it."The modem is being used by another applica-tion"You may have a pre-existing Dial-Up Networking session run-ning. To disable this session, close your Internet applications and the Modem Manager, and reattempt to connect.

30 Notices Revision 1.1 900023376NoticesRegulatoryFederal Communications Commission Radio Frequency Interference StatementThis equipment complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) that this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.SAR (Specific Absorption Rate) compliance for this device was established using a Hewlett Packard® Jornada 720™ Handheld PC and therefore is approved for use only in this device.FCC guidelines stipulate that the antenna should be more than 2.5 cm from all persons when transmitting.This Novatel Wireless modem has been designed to comply with, but is not limited to the following international standards and guidelines regarding radio frequency electromagnetic energy exposure to human beings:• United States Federal Communications Commission, Code of Regulations; 47 CFR part 2 sub-part J• International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1998• Ministry of Health (Canada) Safety Code 6. Limits of Human Exposure to Radiofrequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz, 1999• Australian Communications Authority Radiocommunications (Electromagnetic Radiation-Human Exposure) Standard 1999FCC ID: NBZNRM-MG301GeneralThis equipment generates, uses, and can radiate radio frequency energy, and, if not properly installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, or to the proper operation of PDAs and laptop computers. This can be determined by turning the equipment on and off. You are encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna of the television, radio or cordless telephone.• Increase the separation between the equipment and the receiver.• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.Consult the dealer or an experienced radio/television technician for additional suggestions.

Notices 31 Revision 1.1 900023376Warranty and LiabilityWarranty Period: Products & Accessories - 1 Year; Batteries - 90 days (in each case from the date of invoice). Novatel Wireless warrants that during the Warranty Period the Product will be free from defects in material and workmanship under normal use.THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.NOVATEL WIRELESS' LIABILITY HERE UNDER IS EXPRESSLY LIMITED TO REFUND OF ALL AMOUNTS PAID TO NOVATEL WIRELESS FOR ANY DEFECTIVE UNITS OF PRODUCT, WHETHER NOVATEL WIRELESS' LIABILITY ARISES FROM ANY BREACH OF EXPRESS WARRANTY, REACH OF ANY OBLIGATION ARISING FROM BREACH OF WARRANTY, OR OTHERWISE WITH RESPECT TO THE MANUFACTURE AND SALE OF ANY UNITS OF THE PRODUCT, WHETHER LIABILITY IS ASSERTED IN CONTRACT OR TORT, INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY. NOVATEL WIRELESS SHALL IN NO EVENT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE DUE TO ANY CAUSE.Purchaser's exclusive remedy for a claim under this warranty shall be limited to the repair or replacement, at Novatel Wireless' option, of defective or nonconforming materials, parts or components. The foregoing warranties do not extend to: (I) non-conformities, defects or errors in the Products due to accident, abuse, misuse or negligent use of the Products or use in other than a normal and customary manner, environmental conditions not conforming to Novatel Wireless' specification, of failure to follow prescribed installation, operating and maintenance procedures, (II) defects, errors or nonconformities in the Product due to modifications, alterations, additions or changes not made in accordance with Novatel Wireless' specifications or authorized by Novatel Wireless, (III) normal wear and tear,(IV) damage caused by force of nature or act of any third person, (V) shipping damage, (VI) service or repair of Product by the Purchaser without prior written consent from Novatel Wireless, (VII) Products designated by Novatel Wireless as beta site test samples, experimental, developmental, reproduction, sample, incomplete or out of specification Products, or(VIII) returned Products if the original identification marks have been removed or altered.

Glossary 33 Revision 1.1 900023376speech. This method of transmission permits a very efficient data rate/information content ratio.IMEIIMEI stands for International Mobile Station Equipment Identity.Internet Protocol (IP)Internet Protocol works in conjunction with Transmission Control Protocol (TCP). TCP/IP are part of a group of protocols that provide communication across interconnected networks. TCP/IP is the protocol used on the Internet. The TCP protocol first establishes a connection between two systems to send and receive data, and then breaks and sequentially marks the message into small packets. The IP protocol routes and sends the packets based on the IP address.IP AddressesAs with personal computers that access the Internet, modems using GPRS technology also use Internet Protocol (IP) address, which are used to identify the node or access point for the modem on the Internet. The service provider assigns this IP address. The 32-bit host address is usually represented in dotted decimal notation, e.g. 128.121.4.5. The address can be split into a network number (or network address) and a host number unique to each host on the network and sometimes also a subnet address.IP NetworkA network of computers that use Internet Protocol allowing a user to access the Internet, provided that the user has a modem; telephone line, cable line, or wireless data network (e.g. GPRS); and a service provider.Local Area Network (LAN)A computer network that spans a relatively small area (typically up to a 1 km radius), although most LANS are confined to a single building or group of buildings. This type of networking allows for easy interconnection of terminals, printers, and computers within a building or buildings.PC CardA PC Card is similar in size to a credit card and is used for adding devices to portable computing devices such as laptop, handheld, and palmtop computers. Some examples of these devices are modems, network cards, disk drive adapters, and extra memory.PC Card SlotsThe PC Card slots are the sockets in the computing device in which the PC Card is inserted. It is the hardware interface between the computing device and the PC Card.Primary Domain Name SystemTo retrieve the translated IP addresses, the modem will try to connect to the server with the primary DNS address. If the modem cannot connect to this address, it will try to connect using the secondary DNS address.RegistrationTo send and receive data across a given network, a GPRS modem must first register on a GSM/GPRS network. This involves the selection of an available channel and interaction with various systems on the GPRS network to set up a communication path.

34 Glossary Revision 1.1 900023376Secondary Domain Name SystemTo retrieve the translated IP addresses, the modem will try to connect to the server with the secondary DNS address in instances where it cannot connect to the primary DNS address.Service ProviderA company that provides network connections to the Internet.SIMThe term SIM stands for Subscriber Identity Module.SIM CardA SIM card is a type of smart card that contains all of your account information for your GSM and GPRS account. It also used to encrypt the data and voice that is sent across the network during a session.Type II PC CardA Type II PC Card is identical to the Type I PC Card in all ways except that it is thicker than the Type I card. The Type II PC Card is in general use now.Wireless IP NetworkA wireless network (e.g. GPRS) that uses Internet Protocol (IP).