Novatel Wireless NRM-XU870 Quadband GPRS/EGDE/UMTS PC Card User Manual Merlin XU870 Aug 18

Novatel Wireless, Inc. Quadband GPRS/EGDE/UMTS PC Card Merlin XU870 Aug 18

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Contents

1. User Manual
2. User Guide Addendum FCC Compliance

User Manual

USER GUIDE

© Novatel Wireless Inc. All rights reserved. Merlin, MobiLink, and the Novatel Wireless logoare all trademarks of Novatel. All other brands and product names are trademarks of theirrespective holders.

Address Book Basics 21Add a new contact 22Add a new group 23Troubleshooting 25Glossary 31Safety Information 35Important Notice 35Potential Hazards 35Regulatory Notices 39Specifications 44LED States 45ii

1Get StartedAfter you install the MobiLinkTM software and set up your MerlinTMXU870 ExpressCard for firsttime use, it’s time to get down to theeveryday basics. The following steps provide a roadmap of typicalusage activities. Use it as a guide and customize it according to yourneeds.Note: These instructions are for Windows users only.1Turn on your laptop power.Remove your Merlin XU870 from the ExpressCard slot beforeyou turn on the power. 2Start MobiLink.MobiLink is the communications software you use to send and receive SMS, and connect to the cellular network. Doubleclick the MobiLink icon on your desktop to start the application.Want to have MobiLink start automatically each time you start your computer? See page 13 for instructions.

23Insert your Merlin XU870.You’ll see the message “No Device Detected” on the MobiLink control panel before you insert your Merlin XU870into the ExpressCard slot. After you insert it, the message will change to “Initializing Device”.The LED on your Merlin XU870 will display a solid red light while it searches for available networks. When a network is found and attached to, the light on the LED will begin to flash: green for GPRS, violet for EDGE, or blue for UMTS. The message on the MobiLink control panel will change to “Ready”.You’ll find a complete list of LED colors and related states on page 45.4Send or receive SMS.Once you are attached to a cellular network, you can send and receive SMS. Check the envelope icon on the MobiLinkcontrol panel. It will appear blue when SMS is available and gray when it is not.Click the envelope icon on the MobiLink control panel to send and receive SMS.Need more information? See page 17.Not sure what “attached” means? See page 31.

46Disconnect from the network.• Click Disconnect to end your Internet session. • Click the Menu button and select Exit.• Remove your Merlin XU870 from the ExpressCard slot. Want to find out how much time you spent online? See page 16 for instructions.click to disconnect

MobiLink BasicsTo start MobiLink, doubleclick the MobiLink icon on your desktop (see page 1). This opens the MobiLink control panel.3561SMSClick to send and receive SMS. 2Address Book Click to add SMS contacts or groups. 3Views Select the Mobile view to connect to the cellular network. 4InternetClick to launch your web browser after you connect.5MenuClick to change your MobiLink settings. 6HelpClick to access the online help. 7MinimizeClick to minimize. A MobiLink icon displays in the system tray. 8ExitTo Exit MobiLink, use the Menu. This only closes the window.9Signal StrengthMore bars indicate a stronger signal and better connection.1427895

6Always on Top Use the Always on Top setting to keep your MobiLink control paneldisplayed on your screen when you switch programs or windows. • Click the Menu button (page 5) and select Configuration.• Select the General tab.• Select Always on top.• Click OK.

7Sound Effects You can customize more than just visual effects with MobiLink. Usethe Sound Effects On setting to hear a sound when you click on itemson the MobiLink control panel. This setting is turned on by default. • Click the Menu button (page 5) and select Configuration.• Select the General tab.• Deselect Sound Effects On to turn thesound effects off.• Click OK.

8Launch at Startup Use the Launch at Startup setting to automatically start MobiLinkwhen you start your laptop. You must have Windows Administratorrights to enable this setting. Check your Windows systemdocumentation for additional information on Administrator rights. • Click the Menu button (page 5) and select Configuration.• Select the General tab.• Select Launch at Startup.

9Language MobiLink is automatically set to the language you use for MicrosoftWindows (Windows Default). You can select a different language, ifyour operating system supports the language. • Click the Menu button (page 5) and select Configuration.• Select the General tab.• Select the language you require from the Language list.• Click OK.

10Transparency Use the Transparency setting to allow desktop items to appear evenwhen the MobiLink control panel is on top. Adjust it anywhere from 0to 90 percent (0% being solid and 90% being the most transparent). • Click the Menu button (page 5) and select Transparency.• Select the required transparency setting.

14Lock Code Use the Lock Code setting to secure your cellular networkconnections. When enabled, you will be prompted to enter the PIN code for your SIM card each time you connect. • Click the Menu button (page 5) and select Configuration from the menu.• Select the Mobile tab.• Select AutoLock on power up.• Type your PIN code in the Pin Code box.• Click OK.Note: To disable the AutoLock, delete the PIN code from the Pin Code box and then deselect AutoLock on powerup.

15Change PIN Code For security reasons, you should change your preset PIN code. Thelength of your PIN code will vary, depending on your mobile operator.• Click the Menu button (page 5) and select Configuration from the menu.• Select the Mobile tab.• Click the Change Pin Code button.• Type your existing PIN code in the Current Code box and your new PIN code in the New Code box.• Click OK.

16Connection Log To monitor the duration of your connection and data transferred, youcan view connection statistics throughout the month. You can resetthe Data and Time counters at any time. Please note that the usageinformation shown in MobiLink may be different from that shown onyour bill.• Click the Menu button (page 5) and select Connection Log.Note: The Connection Log is intended for use by people who connectmanually. If you are using the AutoConnect at Startup option (page13), the log statistics may not be meaningful.Data Counter (MB)Time Counter(Minutes)

17SMS BasicsYour Merlin XU870 is equipped to send and receive SMS. This featuremay or may not be available, depending on your mobile operator.Click the SMS button on the MobiLink control panel to open the SMSwindow.1InboxMessages you receive on your Merlin XU870. 2Outbox Messages waiting to be sent. 3Sent Messages sent on your Merlin XU870. 4SIMWhen you use the SIM card from your mobile phone in the XU870, messages sent or received while using your mobile phone display in this folder. 5SummaryClick a message header in the summary area to read.6MessageDisplays the message selected in the Summary area. 123456

18Read messages An envelope icon will display in the top right corner of the MobiLinkcontrol panel when you receive a new message. • Select the required folder. • Select the message you want to read in the toppanel (Summary). The messages displays in the bottom panel (Message).select themessageselectedmessagedisplayshere

19Send messages The length of outgoing messages is limited to 160 characters. If yourmessage is longer than this, it will be sent in multiple messages.• Click the New SMS/Email Message button.• In the To box, type the phone number of the recipient. If you are sending the message to more than one person, separate the names or phone numbers with a semicolon ( ; ). You can also click the To button to address the message to contacts or groups in your Address Book.• Click the Send button on the toolbar to send your message.

21Address Book BasicsTired of typing the same email address or phone number every timeyou send an SMS? Want to send an SMS regularly to a group offriends? Use the Address Book to set up contact information. You canalso send an SMS to a contact in your Address Book without openingthe SMS window.To open the Address Book, click the Address Book icon on theMobiLink control panel.1Address BookStore individual contacts either locally on your computer (WindowsAddress Book) or share them with your mobile phone (SIM). Use contacts from your Windows Address Book or SIM to create groups (Global Group Contacts).2Contacts Contacts or groups display in this area. 3Send SMS Send an SMS to the selected contact or group. 213

22Add a new contact A display name is required for each contact. Be sure to include thecorrect phone number for your contact. • Select either Windows Address Book or SIMfrom the Address Book list.• Click the New Entry button. • Type the contact name in the Display Namebox.• Type the phone number in the Mobile Number box.• Click OK.

23Add a new group Groups are useful when you want to send an SMS to several contactsat once. Create a group name and then add individual contacts fromyour Address Book to the group. To send an SMS to the group, justenter the name of the group in the To box.• Select Global Group Contacts from the Address Book list.• Click the New Entry button. • Select either Windows Address Book or SIMfrom the Address Book list.• Enter a unique name for the group in the Group List Name box.• Select the contact from the Name list.• Click the Mobile button to add the contact to the group.• When you are finished adding contacts to the group, click OK.

25TroubleshootingWhy can’t I install MobiLink?You might not have administrative privileges. Contact your systemadministrator, if applicable, or log on to your computer as anadministrator and create a user account with administrator privileges.Why do I see the message “No card detected” when I runMobiLink?This can happen for any of the following reasons:Your XU870 is not inserted properly.•Exit MobiLink.•Remove your XU870 from the ExpressCard slot.•Restart your computer.• Restart MobiLink.•Insert your XU870 into the ExpressCard slot again.

26Windows did not install the drivers for your XU870 correctly.•Rightclick on the My Computer icon on your desktop and select Manage from the shortcut menu.• Select DDeevviiccee MMaannaaggeerr.•Click the plus sign (+) next to MMooddeemmss.

27If you see a yellow exclamation mark (!) or red x beside any device, try the following:•Restart your computer.OR•Choose StartSettingsControl PanelAdd or Remove Programs.Note: Make sure your XU870 is in the ExpressCard slot.•Select MobiLink and click Remove.•Remove your XU870 from the ExpressCard slot.•Reinstall the MobiLink software. See the Quick Start Guide for instructions.

28Why do I see the message “SIM not found” when I run MobiLink?Your SIM card uses contact points to connect with your XU870. Takecare not to touch or damage the contact points. Use the orientationnotch as a guide to properly insert the SIM.Why does the LED flash red?This happens when your SIM card is locked. Enter your PIN code whenprompted. If you enter the wrong PIN code 3 times, you will beprompted to enter your PUK code. If you enter the wrong PUK code10 times, your SIM card will be locked forever. Contact your mobileoperator to obtain a new SIM card.Why does the message “Searching for network” displaycontinuously when I run MobiLink?You are outside of the coverage area. Contact your mobile operator tofind out more about coverage areas.Why can’t I connect to the network?Check the user name, password and access point name (APN) in yourprofile (page 11). If any of these entries are wrong, you won’t be ableto connect to the network.

29Why can’t I browse the web?Check your server settings.•Start Internet Explorer.• Choose ToolsInternet Options.• Click on the CCoonnnneeccttiioonnsstab.• Doubleclick on 33GG CCoonnnneeccttiioonn.

30• If you are using a proxy server, select the appropriate boxes.

31GlossaryAttached When your Merlin XU870 has found a cellular network and has registered to it, the LED will flash (see page 45). In this state you can send and receive SMS. However, to pass data (i.e., surf the web or check your email), you must be connected. APN Access Point Name. Provides routing informationfor GPRS. The APN consists of two parts; the Network ID, which identifies the external servicerequested by a user of the GPRS service, and theOperator ID, which specifies routing information.bps Bits per second  rate of data flow.Broadband Highcapacity highspeed, transmission channelwith a wider bandwidth than conventional copper telephone lines. Broadband channels cancarry video, voice, and data simultaneously.Connected To connect to the cellular network you require an APN. You might also require a user name and password, depending on your service provider. Once you are connected, you can pass data (i.e., surf the web or check your email).

32EDGE Enhanced Data GSM Environment OR Enhanced Data for Global Evolution. EDGE is an enhanced version of GPRS that enables the delivery of multimedia and other broadband applications tomobile devices. It is designed to deliver data downloads at rates up to 237kbps and is considered an evolutionary step to 3G/UMTS.Firewall A hardware or software boundary that protects a network or single computer from unwanted outside traffic.GPRS General Packet Radio Service. GPRS is a packetbased broadband service with download speeds up to 86kbps. GPRS is considered an evolutionary step to more advanced technologies such as EDGE and WCDMA.HSDPA High Speed Downlink Packet Access. HSDPA is an enhanced version of WCDMA that supports broadband connections with download speeds up to 7.2 Mbps. This enhanced 3G technology enables the download of highbandwidth multimedia files, high resolution graphics, and other complex files, and viewing email attachments at broadbandlike speeds.ISP Internet Service Provider. Also referred to as the service carrier, an ISP provides Internet connection service.IP Internet Protocol. The mechanism by which packets are routed between computers on a network.

33Kbps Kilobits (1024 bits) per second  rate of data flow.LAN Local Area Network. A data network confined to limited area with moderate to high data rates.Mbps Megabits (1,048,576 bits) per second  rate of data flow.MB Megabyte. A unit of data equal to approximately 1 million bytes.NDIS Network Driver Interface Specification. A Windows device driver interface that enables support for multiple network protocols.PPP PointtoPoint Protocol. A method of connectinga computer to the Internet.PIN Code Personal Identity Number. A code that is linkedto your SIM card for security. This fourdigit code gives you access to the SIM card and allows you to access your operator's network.PUK Code Pin Unlock Code. PUK is the code required to unlock a GSM SIM card that has disabled itselfafter an incorrect PIN code was entered three times in a row. If an incorrect PUK code is entered 510 times, the SIM card will permanently block (disable) itself.

34Proxy A firewall mechanism that replaces the IP address of a host on the internal (protected) network with its own IP address for all traffic passing through it.SMS Short Messaging Service. Short text messages ofno more than 160 characters sent and received by broadband devices.TCP/IP Transmission Control Protocol/Internet Protocol. A protocol for communicating over the Internet.VPN Virtual Private Network. A way to communicatethrough a dedicated server securely to a corporate network over the Internet.WAN Wide Area Network. A network which uses common carrierprovided lines. Contrasts with LAN.WCDMA Wideband Code Division Multiple Access. Basedon the GSM technology evolution roadmap, WCDMA supports upload and download speedsup to 384kbps. WCDMA is also referred to as UMTS.WWAN Wireless Wide Area Network. A communicationstechnology that utilizes digital mobile phone systems to access data from any location in the range of a cell tower that is connected to a dataenabled network.

35Safety InformationImportant Notice Due to the transmission and reception properties of cellularcommunications, data can occasionally be lost or delayed. This can bedue to the variation in radio signal strength that results from changesin the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate theXU870 may adversely affect communications. Variations in radio signalstrength are referred to as fading. Fading is caused by several differentfactors including signal reflection, the ionosphere, and interferencefrom other radio channels. Novatel Wireless or its partners will not be held responsible fordamages of any kind resulting from the delays or errors in datatransmitted or received with the Merlin XU870, or failure of the Merlin XU870 to transmit or receive such data. Potential Hazards Do not operate the Merlin XU870 in an environment that may besusceptible to radio interference resulting in danger specifically: Areas where prohibited by the law. •Follow any special rules and regulations and obey all signs and notices. Always turn off the host device and remove the XU870 from the card slot when instructed to do so, or when you suspect that it may cause interference or danger.

36Where explosive atmospheres may be present.•Do not operate your XU870 in any area where a potentially explosive atmosphere may exist. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Be aware and comply with all signs and instructions.•Users are advised not to operate the XU870 while at a refueling point or service station. Users are reminded to observe restrictions on the use of radio equipment in fuel depots (fuel storage and distribution areas), chemical plants or where blasting operations are in progress.•Areas with a potentially explosive atmosphere are often butnot always clearly marked. Potential locations can include gas stations, below deck on boats, chemical transfer or storage facilities, vehicles using liquefied petroleum gas (such as propane or butane), areas where the air contains chemicals or particles, such as grain, dust or metal powders,and any other area where you would normally be advised toturn off your vehicle engine.Near Medical and life support equipment.•Do not operate your XU870 in any area where medical equipment, life support equipment, or near any equipment that may be susceptible to any form of radio interference. In such areas, the host communications device must be turned off. The XU870 may transmit signals that could interfere with this equipment.

37On an aircraft, either on the ground or airborne.•In addition to FAA requirements, many airline regulations state that you must suspend wireless operations before boarding an airplane. Please ensure that the host device is turned off and your XU870 is removed from the card slot prior to boarding aircraft in order to comply with these regulations. The XU870 can transmit signals that could interfere with various onboard systems and controls. While operating a vehicle.•The driver or operator of any vehicle should not operate a wireless data device while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some countries, operating suchcommunications devices while in control of a vehicle is an offense. Electrostatic Discharge (ESD).•Electrical and electronic devices are sensitive to electrostatic discharge (ESD). The MobiLink software will attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurence, then restart MobiLink.

39Regulatory NoticesCE MarkingThis device has been tested to and conforms to the regulatoryrequirements of the European Union and has attained CE Marking.The CE Mark is a conformity marking consisting of the letters "CE".The CE Mark applies to products regulated by certain Europeanhealth, safety and environmental protection legislation. The CE Mark isobligatory for products it applies to: the manufacturer affixes themarking in order to be allowed to sell his product in the Europeanmarket.This product conforms to the essential requirements of the R&TTEdirective 1999/5/EC in order to attain CE Marking. A notified body hasdetermined that this device has properly demonstrated that therequirements of the directive have been met and has issued afavorable certificate of expert opinion. As such the device will bear thenotified body number 0682 after the CE mark.The CE Marking is not a qualitymark. Foremost, it refers to the safetyrather than to the quality of a product.Secondly, CE Marking is mandatory for the product it applies to,whereas most quality markings are voluntary.Marking: The product shall bear the CE mark, thenotified body number(s) as depicted to the right.The applicable sections of the following standards were used todemonstrate compliance to this requirement. 0682

40Federal Communications Commission Notice(FCC  United States)Electronic devices, including computers and wirelessmodems, generate RF energy incidental to theirintended function and are therefore subject to FCC rulesand regulations.This equipment has been tested to, and found to be within theacceptable limits for a Class B digital device, pursuant to part 15 ofthe FCC Rules. These limits are designed to provide reasonableprotection against harmful interference when the equipment isoperated in a residential environment.This equipment generates radio frequency energy and is designed foruse in accordance with the manufacturer’s usermanual. However, there is no guarantee that interference will notoccur in any particular installation. If this equipment causes harmful interference to radio or televisionreception, which can be determined by turning the equipment off andon, you are encouraged to try to correct the interference by one ormore of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and the receiver• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected• Consult the dealer or an experienced radio/television technician for help

41This device complies with Part 15 of the Federal CommunicationsCommission (FCC) Rules. Operation is subject to thefollowing two conditions:1. This device may not cause harmful interference.2. This device must accept any interference received, including interference that may cause undesired operation.WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESSCOMMUNICATION DEVICE YOURSELF. SUCH ACTION MAYVOID THE WARRANTY. THE MERLIN PC CARD MODEM OEM ISFACTORY TUNED. NO CUSTOMER CALIBRATION OR TUNING ISREQUIRED. CONTACT NOVATEL WIRELESS TECHNICAL SUPPORTFOR INFORMATION ABOUT SERVICING YOUR WIRELESSCOMMUNICATION DEVICE.FCC CAUTION: Any changes or modification not expressly approvedby the party responsible for compliance could voidthe user’s authority to operate this equipment.NOTE: The Radio Frequency (RF) emitter installed in your modem mustnot be located or operated in conjunction withany other antenna or transmitter, unless specifically authorized byNovatel Wireless Technologies.MODIFICATIONS: The FCC requires that you be notified that anychanges or modifications made to this device that arenot expressly approved by Novatel Wireless, Inc. may void yourauthority to operate the equipment.POWER SUPPLY: The power supply for this device is required to meetSELV (Safety Electrical Low Voltage) requirements of EN609501

SpecificationsTechnology/Bands • Triband HSDPA/UMTS  850/1900/2100 MHz• Quadband EDGE/GPRS  850/900/1800/1900 MHzData Speeds • 3.6 Mbps peak download & 384 kbps Uplink• Firmware upgrade for 7.2 Mbps peak downloadDimensions and Weight • 112 mm x 34 mm x 5.0 mm• 39 gramsPower consumption • Voltage 3.3 v (nominal)Environmental • Operating temperature: 0ºC to 55ºC(32ºF to 131ºF)• Storage temperature: 20ºC to 65ºC(4ºF to 149ºF)• EMI ShieldingOperating Systems • Windows® 2000, XP & VistaReady• Mac OS X 10.4 Connection Utility• Linux 2.16System Requirements • Card Slot: ExpressCard/34/54• Disk Drive: CDROM• Hard Drive: 14 MB• RAM: 64 MB• Browser: Microsoft Internet Explorer 6.0 or higherAccessories • External antenna  Hirose MS151connector• Universal Card Adapter  adapts card to PCMCIA Type II form factor for laptops without an ExpressCard slot44

45LED StatesLED Color LED State DescriptionRED SIM Error Flashing: SIM card may be missing or inserted incorrectly.No Service Solid: GPRS/EDGE/UMTS/HSDPA cellular service is currently not available. GREEN GPRS Flashing: GPRS service is available.Solid: Connected to a network using GPRS.VIOLET EDGE Flashing: EDGE service is available.Solid: Connected to a network using EDGE.BLUE UMTS Flashing: UMTS service is available.Solid:* Connected to a network using UMTS.YELLOW HSDPA Solid:* HSDPA service is available and is being used during the download.*The LED may appear to flash blue and then yellow as the service transitions from UMTS to HSDPA and then back again.