Novatel Wireless NRM-XU870 Quadband GPRS/EGDE/UMTS PC Card User Manual Merlin XU870 Aug 18

Novatel Wireless, Inc. Quadband GPRS/EGDE/UMTS PC Card Merlin XU870 Aug 18

Contents

User Manual

USER GUIDE
© Novatel Wireless Inc. All rights reserved. Merlin, MobiLink, and the Novatel Wireless logo
are all trademarks of Novatel. All other brands and product names are trademarks of their
respective holders.
i
Contents
Get Started 1
Turn on your laptop power 1
Start MobiLink 1
Insert your Merlin XU870 2
Send or receive SMS 2
Surf the web or check your email 3
Disconnect from the network 4
MobiLink Basics 5
Always on Top 6
Sound Effects 7
Launch at Startup 8
Language 9
Transparency 10
Get Connected 11
Connection Profile 11
Connection Mode 13
Lock Code 14
Change PIN Code 15
Connection Log 16
SMS Basics 17
Read messages 18
Send messages 19
Address Book Basics 21
Add a new contact 22
Add a new group 23
Troubleshooting 25
Glossary 31
Safety Information 35
Important Notice 35
Potential Hazards 35
Regulatory Notices 39
Specifications 44
LED States 45
ii
1
Get Started
After you install the MobiLinkTM software and set up your MerlinTM
XU870 ExpressCard for firsttime use, it’s time to get down to the
everyday basics. The following steps provide a roadmap of typical
usage activities. Use it as a guide and customize it according to your
needs.
Note: These instructions are for Windows users only.
1Turn on your laptop power.
Remove your Merlin XU870 from the ExpressCard slot before
you turn on the power.
2Start MobiLink.
MobiLink is the communications software you use to send
and receive SMS, and connect to the cellular network.
Doubleclick the MobiLink icon on your desktop
to start the application.
Want to have MobiLink start automatically each time you
start your computer? See page 13 for instructions.
2
3Insert your Merlin XU870.
You’ll see the message “No Device Detected” on the
MobiLink control panel before you insert your Merlin XU870
into the ExpressCard slot. After you insert it, the message
will change to “Initializing Device”.
The LED on your Merlin XU870 will display a solid red light
while it searches for available networks. When a network is
found and attached to, the light on the LED will begin to
flash: green for GPRS, violet for EDGE, or blue for UMTS.
The message on the MobiLink control panel will change to
“Ready”.
You’ll find a complete list of LED colors and related states
on page 45.
4Send or receive SMS.
Once you are attached to a cellular network, you can send
and receive SMS.
Check the envelope icon on the MobiLink
control panel. It will appear blue when
SMS is available and gray when it is not.
Click the envelope icon on the MobiLink control panel to
send and receive SMS.
Need more information? See page 17.
Not sure what “attached” means? See page 31.
3
5Surf the web or check your email.
When you surf the web or send or receive email, you are
sending and receiving data from the cellular network.
Before you can do this, you have to connect to the
network.
Select a profile and click the Connect button on the
MobiLink control panel to connect to the network. If your
SIM card is locked, type in your PIN code and click OK.
Click the Internet icon to launch your web browser.
Not sure what your PIN code is? Check with your mobile
operator.
Don’t see a profile? You might have to set one up. See page
11 for instructions.
Want to connect to the cellular network automatically when
you turn on your computer? See page 13 for instructions.
See pages 14 and 15 to find out how your PIN code can
provide extra security.
click to connect
click to launch
your web browser
select a profile
4
6Disconnect from the network.
• Click Disconnect to end your Internet session.
• Click the Menu button and select Exit.
• Remove your Merlin XU870 from the
ExpressCard slot.
Want to find out how much time you spent online? See
page 16 for instructions.
click to disconnect
MobiLink Basics
To start MobiLink, doubleclick the MobiLink icon on your desktop
(see page 1). This opens the MobiLink control panel.
3
5
6
1SMS
Click to send and receive SMS.
2Address Book
Click to add SMS contacts or groups.
3Views
Select the Mobile view to connect to the cellular network.
4Internet
Click to launch your web browser after you connect.
5Menu
Click to change your MobiLink settings.
6Help
Click to access the online help.
7Minimize
Click to minimize. A MobiLink icon displays in the system tray.
8Exit
To Exit MobiLink, use the Menu. This only closes the window.
9Signal Strength
More bars indicate a stronger signal and better connection.
1
42
78
9
5
6
Always on Top
Use the Always on Top setting to keep your MobiLink control panel
displayed on your screen when you switch programs or windows.
• Click the Menu button (page 5) and select
Configuration.
• Select the General tab.
• Select Always on top.
• Click OK.
7
Sound Effects
You can customize more than just visual effects with MobiLink. Use
the Sound Effects On setting to hear a sound when you click on items
on the MobiLink control panel. This setting is turned on by default.
• Click the Menu button (page 5) and select
Configuration.
• Select the General tab.
• Deselect Sound Effects On to turn the
sound effects off.
• Click OK.
8
Launch at Startup
Use the Launch at Startup setting to automatically start MobiLink
when you start your laptop. You must have Windows Administrator
rights to enable this setting. Check your Windows system
documentation for additional information on Administrator rights.
• Click the Menu button (page 5) and select
Configuration.
• Select the General tab.
• Select Launch at Startup.
9
Language
MobiLink is automatically set to the language you use for Microsoft
Windows (Windows Default). You can select a different language, if
your operating system supports the language.
• Click the Menu button (page 5) and select
Configuration.
• Select the General tab.
• Select the language you require from the
Language list.
• Click OK.
10
Transparency
Use the Transparency setting to allow desktop items to appear even
when the MobiLink control panel is on top. Adjust it anywhere from 0
to 90 percent (0% being solid and 90% being the most transparent).
• Click the Menu button (page 5) and select
Transparency.
• Select the required transparency setting.
11
Get Connected
Connect to the cellular network when you want to surf the web or
send or receive email.
Connection Profile
A connection profile is used to authorize your request and create a
secure connection to the available cellular network. You’ll need to get
the Access Point Name (APN), Username and Password from your
mobile operator. Most European operators do not require a User
Name and Password.
Create a Profile Name that is meaningful to you. After you add a new
profile, the Profile Name displays in the Profile list on the MobiLink
control panel when a network is available.
• Click the Menu button (page 5) and select
Profile Manager.
• Click the New button.
12
• Enter the Profile Name and the APN*.
• Click the Next button.
• If required, enter the Username* and
Password*.
• Click the Finish button.
* The APN, Username and Password are specific to your mobile operator. Contact your
mobile operator for more information.
13
Connection Mode
You can connect to the cellular network manually or automatically
each time you start your computer. Your Merlin XU870 is set up by
default to connect manually.
If you change this default to connect automatically, the profile you
used the last time you connected manually will be used for the
automatic connection. Your connection will be established as soon as
you insert your Merlin XU870 without launching MobiLink.
• Click the Menu button (page 5) and select
Configuration from the menu.
• Select the Mobile tab.
• Select AutoConnect at Startup.
• Click OK.
14
Lock Code
Use the Lock Code setting to secure your cellular network
connections. When enabled, you will be prompted to enter the
PIN code for your SIM card each time you connect.
• Click the Menu button (page 5) and select
Configuration from the menu.
• Select the Mobile tab.
• Select AutoLock on power up.
• Type your PIN code in the Pin Code box.
• Click OK.
Note: To disable the AutoLock, delete the
PIN code from the Pin Code box and then
deselect AutoLock on powerup.
15
Change PIN Code
For security reasons, you should change your preset PIN code. The
length of your PIN code will vary, depending on your mobile operator.
• Click the Menu button (page 5) and select
Configuration from the menu.
• Select the Mobile tab.
• Click the Change Pin Code button.
• Type your existing PIN code in the Current
Code box and your new PIN code in the
New Code box.
• Click OK.
16
Connection Log
To monitor the duration of your connection and data transferred, you
can view connection statistics throughout the month. You can reset
the Data and Time counters at any time. Please note that the usage
information shown in MobiLink may be different from that shown on
your bill.
• Click the Menu button (page 5) and select
Connection Log.
Note: The Connection Log is intended for use by people who connect
manually. If you are using the AutoConnect at Startup option (page
13), the log statistics may not be meaningful.
Data Counter
(MB)
Time Counter
(Minutes)
17
SMS Basics
Your Merlin XU870 is equipped to send and receive SMS. This feature
may or may not be available, depending on your mobile operator.
Click the SMS button on the MobiLink control panel to open the SMS
window.
1Inbox
Messages you receive on your Merlin XU870.
2Outbox
Messages waiting to be sent.
3Sent
Messages sent on your Merlin XU870.
4SIM
When you use the SIM card from your mobile phone in the XU870,
messages sent or received while using your mobile phone display
in this folder.
5Summary
Click a message header in the summary area to read.
6Message
Displays the message selected in the Summary area.
1
2
3
4
5
6
18
Read messages
An envelope icon will display in the top right corner of the MobiLink
control panel when you receive a new message.
• Select the required folder.
• Select the message you want to read in the top
panel (Summary). The messages displays in the
bottom panel (Message).
select the
message
selected
message
displays
here
19
Send messages
The length of outgoing messages is limited to 160 characters. If your
message is longer than this, it will be sent in multiple messages.
• Click the New SMS/Email Message button.
• In the To box, type the phone number of the
recipient.
If you are sending the message to more than
one person, separate the names or phone
numbers with a semicolon ( ; ).
You can also click the To button
to address the message to contacts
or groups in your Address Book.
• Click the Send button on the toolbar to send
your message.
20
21
Address Book Basics
Tired of typing the same email address or phone number every time
you send an SMS? Want to send an SMS regularly to a group of
friends? Use the Address Book to set up contact information. You can
also send an SMS to a contact in your Address Book without opening
the SMS window.
To open the Address Book, click the Address Book icon on the
MobiLink control panel.
1Address Book
Store individual contacts either locally on your computer (Windows
Address Book) or share them with your mobile phone (SIM). Use
contacts from your Windows Address Book or SIM to create
groups (Global Group Contacts).
2Contacts
Contacts or groups display in this area.
3Send SMS
Send an SMS to the selected contact or group.
2
1
3
22
Add a new contact
A display name is required for each contact. Be sure to include the
correct phone number for your contact.
• Select either Windows Address Book or SIM
from the Address Book list.
• Click the New Entry button.
• Type the contact name in the Display Name
box.
• Type the phone number in the
Mobile Number box.
• Click OK.
23
Add a new group
Groups are useful when you want to send an SMS to several contacts
at once. Create a group name and then add individual contacts from
your Address Book to the group. To send an SMS to the group, just
enter the name of the group in the To box.
• Select Global Group Contacts from the
Address Book list.
• Click the New Entry button.
• Select either Windows Address Book or SIM
from the Address Book list.
• Enter a unique name for the group in the
Group List Name box.
• Select the contact from the Name list.
• Click the Mobile button to add the contact to
the group.
• When you are finished adding contacts to the
group, click OK.
24
25
Troubleshooting
Why can’t I install MobiLink?
You might not have administrative privileges. Contact your system
administrator, if applicable, or log on to your computer as an
administrator and create a user account with administrator privileges.
Why do I see the message “No card detected” when I run
MobiLink?
This can happen for any of the following reasons:
Your XU870 is not inserted properly.
•Exit MobiLink.
•Remove your XU870 from the ExpressCard slot.
•Restart your computer.
• Restart MobiLink.
•Insert your XU870 into the ExpressCard slot again.
26
Windows did not install the drivers for your XU870
correctly.
•Rightclick on the My Computer icon on your desktop and
select Manage from the shortcut menu.
• Select DDeevviiccee MMaannaaggeerr.
•Click the plus sign (+) next to MMooddeemmss.
27
If you see a yellow exclamation mark (!) or red x beside any
device, try the following:
•Restart your computer.
OR
•Choose StartSettingsControl PanelAdd or Remove
Programs.
Note: Make sure your XU870 is in the ExpressCard slot.
•Select MobiLink and click Remove.
•Remove your XU870 from the ExpressCard slot.
•Reinstall the MobiLink software. See the Quick Start
Guide for instructions.
28
Why do I see the message “SIM not found” when I run
MobiLink?
Your SIM card uses contact points to connect with your XU870. Take
care not to touch or damage the contact points. Use the orientation
notch as a guide to properly insert the SIM.
Why does the LED flash red?
This happens when your SIM card is locked. Enter your PIN code when
prompted. If you enter the wrong PIN code 3 times, you will be
prompted to enter your PUK code. If you enter the wrong PUK code
10 times, your SIM card will be locked forever. Contact your mobile
operator to obtain a new SIM card.
Why does the message “Searching for network” display
continuously when I run MobiLink?
You are outside of the coverage area. Contact your mobile operator to
find out more about coverage areas.
Why can’t I connect to the network?
Check the user name, password and access point name (APN) in your
profile (page 11). If any of these entries are wrong, you won’t be able
to connect to the network.
29
Why can’t I browse the web?
Check your server settings.
•Start Internet Explorer.
• Choose ToolsInternet Options.
• Click on the CCoonnnneeccttiioonnsstab.
• Doubleclick on 33GG CCoonnnneeccttiioonn.
30
• If you are using a proxy server, select the appropriate boxes.
31
Glossary
Attached When your Merlin XU870 has found a cellular
network and has registered to it, the LED will
flash (see page 45). In this state you can send
and receive SMS. However, to pass data (i.e.,
surf the web or check your email), you must be
connected.
APN Access Point Name. Provides routing information
for GPRS. The APN consists of two parts; the
Network ID, which identifies the external service
requested by a user of the GPRS service, and the
Operator ID, which specifies routing
information.
bps Bits per second  rate of data flow.
Broadband Highcapacity highspeed, transmission channel
with a wider bandwidth than conventional
copper telephone lines. Broadband channels can
carry video, voice, and data simultaneously.
Connected To connect to the cellular network you require
an APN. You might also require a user name
and password, depending on your service
provider. Once you are connected, you can pass
data (i.e., surf the web or check your email).
32
EDGE Enhanced Data GSM Environment OR Enhanced
Data for Global Evolution. EDGE is an enhanced
version of GPRS that enables the delivery of
multimedia and other broadband applications to
mobile devices. It is designed to deliver data
downloads at rates up to 237kbps and is
considered an evolutionary step to 3G/UMTS.
Firewall A hardware or software boundary that protects
a network or single computer from unwanted
outside traffic.
GPRS General Packet Radio Service. GPRS is a packet
based broadband service with download speeds
up to 86kbps. GPRS is considered an
evolutionary step to more advanced
technologies such as EDGE and WCDMA.
HSDPA High Speed Downlink Packet Access. HSDPA is
an enhanced version of WCDMA that supports
broadband connections with download speeds
up to 7.2 Mbps. This enhanced 3G technology
enables the download of highbandwidth
multimedia files, high resolution graphics, and
other complex files, and viewing email
attachments at broadbandlike speeds.
ISP Internet Service Provider. Also referred to as the
service carrier, an ISP provides Internet
connection service.
IP Internet Protocol. The mechanism by which
packets are routed between computers on a
network.
33
Kbps Kilobits (1024 bits) per second  rate of data
flow.
LAN Local Area Network. A data network confined
to limited area with moderate to high data
rates.
Mbps Megabits (1,048,576 bits) per second  rate of
data flow.
MB Megabyte. A unit of data equal to
approximately 1 million bytes.
NDIS Network Driver Interface Specification. A
Windows device driver interface that enables
support for multiple network protocols.
PPP PointtoPoint Protocol. A method of connecting
a computer to the Internet.
PIN Code Personal Identity Number. A code that is linked
to your SIM card for security. This fourdigit
code gives you access to the SIM card and
allows you to access your operator's network.
PUK Code Pin Unlock Code. PUK is the code required to
unlock a GSM SIM card that has disabled itself
after an incorrect PIN code was entered three
times in a row. If an incorrect PUK code is
entered 510 times, the SIM card will
permanently block (disable) itself.
34
Proxy A firewall mechanism that replaces the
IP address of a host on the internal (protected)
network with its own IP address for all traffic
passing through it.
SMS Short Messaging Service. Short text messages of
no more than 160 characters sent and received
by broadband devices.
TCP/IP Transmission Control Protocol/Internet Protocol.
A protocol for communicating over the Internet.
VPN Virtual Private Network. A way to communicate
through a dedicated server securely to a
corporate network over the Internet.
WAN Wide Area Network. A network which uses
common carrierprovided lines. Contrasts with
LAN.
WCDMA Wideband Code Division Multiple Access. Based
on the GSM technology evolution roadmap,
WCDMA supports upload and download speeds
up to 384kbps. WCDMA is also referred to as
UMTS.
WWAN Wireless Wide Area Network. A communications
technology that utilizes digital mobile phone
systems to access data from any location in the
range of a cell tower that is connected to a
dataenabled network.
35
Safety Information
Important Notice
Due to the transmission and reception properties of cellular
communications, data can occasionally be lost or delayed. This can be
due to the variation in radio signal strength that results from changes
in the characteristics of the radio transmission path.
Although data loss is rare, the environment where you operate the
XU870 may adversely affect communications. Variations in radio signal
strength are referred to as fading. Fading is caused by several different
factors including signal reflection, the ionosphere, and interference
from other radio channels.
Novatel Wireless or its partners will not be held responsible for
damages of any kind resulting from the delays or errors in data
transmitted or received with the Merlin XU870, or failure of the
Merlin XU870 to transmit or receive such data.
Potential Hazards
Do not operate the Merlin XU870 in an environment that may be
susceptible to radio interference resulting in danger specifically:
Areas where prohibited by the law.
•Follow any special rules and regulations and
obey all signs and notices. Always turn off the
host device and remove the XU870 from the
card slot when instructed to do so, or when
you suspect that it may cause interference or
danger.
36
Where explosive atmospheres may be present.
•Do not operate your XU870 in any area where a
potentially explosive atmosphere may exist. Sparks in such
areas could cause an explosion or fire resulting in bodily
injury or even death. Be aware and comply with all signs
and instructions.
•Users are advised not to operate the XU870 while at a
refueling point or service station. Users are reminded to
observe restrictions on the use of radio equipment in fuel
depots (fuel storage and distribution areas), chemical plants
or where blasting operations are in progress.
•Areas with a potentially explosive atmosphere are often but
not always clearly marked. Potential locations can include
gas stations, below deck on boats, chemical transfer or
storage facilities, vehicles using liquefied petroleum gas
(such as propane or butane), areas where the air contains
chemicals or particles, such as grain, dust or metal powders,
and any other area where you would normally be advised to
turn off your vehicle engine.
Near Medical and life support equipment.
•Do not operate your XU870 in any area where medical
equipment, life support equipment, or near any equipment
that may be susceptible to any form of radio interference.
In such areas, the host communications device must be
turned off. The XU870 may transmit signals that could
interfere with this equipment.
37
On an aircraft, either on the ground or airborne.
•In addition to FAA requirements, many airline regulations
state that you must suspend wireless operations before
boarding an airplane. Please ensure that the host device is
turned off and your XU870 is removed from the card slot
prior to boarding aircraft in order to comply with these
regulations. The XU870 can transmit signals that could
interfere with various onboard systems and controls.
While operating a vehicle.
•The driver or operator of any vehicle should not operate a
wireless data device while in control of a vehicle. Doing so
will detract from the driver or operator's control and
operation of that vehicle. In some countries, operating such
communications devices while in control of a vehicle is an
offense.
Electrostatic Discharge (ESD).
•Electrical and electronic devices are sensitive to electrostatic
discharge (ESD). The MobiLink software will attempt to
reinitialize the device should a substantial electrostatic
discharge reset the device. If the software is not
operational after an ESD occurence, then restart MobiLink.
38
39
Regulatory Notices
CE Marking
This device has been tested to and conforms to the regulatory
requirements of the European Union and has attained CE Marking.
The CE Mark is a conformity marking consisting of the letters "CE".
The CE Mark applies to products regulated by certain European
health, safety and environmental protection legislation. The CE Mark is
obligatory for products it applies to: the manufacturer affixes the
marking in order to be allowed to sell his product in the European
market.
This product conforms to the essential requirements of the R&TTE
directive 1999/5/EC in order to attain CE Marking. A notified body has
determined that this device has properly demonstrated that the
requirements of the directive have been met and has issued a
favorable certificate of expert opinion. As such the device will bear the
notified body number 0682 after the CE mark.
The CE Marking is not a qualitymark. Foremost, it refers to the safety
rather than to the quality of a product.
Secondly, CE Marking is mandatory for the product it applies to,
whereas most quality markings are voluntary.
Marking: The product shall bear the CE mark, the
notified body number(s) as depicted to the right.
The applicable sections of the following standards were used to
demonstrate compliance to this requirement.
0682
40
Federal Communications Commission Notice
(FCC  United States)
Electronic devices, including computers and wireless
modems, generate RF energy incidental to their
intended function and are therefore subject to FCC rules
and regulations.
This equipment has been tested to, and found to be within the
acceptable limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a residential environment.
This equipment generates radio frequency energy and is designed for
use in accordance with the manufacturer’s user
manual. However, there is no guarantee that interference will not
occur in any particular installation.
If this equipment causes harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, you are encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and the receiver
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected
• Consult the dealer or an experienced radio/television technician for
help
41
This device complies with Part 15 of the Federal Communications
Commission (FCC) Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS
COMMUNICATION DEVICE YOURSELF. SUCH ACTION MAY
VOID THE WARRANTY. THE MERLIN PC CARD MODEM OEM IS
FACTORY TUNED. NO CUSTOMER CALIBRATION OR TUNING IS
REQUIRED. CONTACT NOVATEL WIRELESS TECHNICAL SUPPORT
FOR INFORMATION ABOUT SERVICING YOUR WIRELESS
COMMUNICATION DEVICE.
FCC CAUTION: Any changes or modification not expressly approved
by the party responsible for compliance could void
the user’s authority to operate this equipment.
NOTE: The Radio Frequency (RF) emitter installed in your modem must
not be located or operated in conjunction with
any other antenna or transmitter, unless specifically authorized by
Novatel Wireless Technologies.
MODIFICATIONS: The FCC requires that you be notified that any
changes or modifications made to this device that are
not expressly approved by Novatel Wireless, Inc. may void your
authority to operate the equipment.
POWER SUPPLY: The power supply for this device is required to meet
SELV (Safety Electrical Low Voltage) requirements of EN609501
Specifications
Technology/Bands • Triband HSDPA/UMTS  850/1900/2100 MHz
• Quadband EDGE/GPRS  850/900/1800/1900 MHz
Data Speeds • 3.6 Mbps peak download & 384 kbps Uplink
• Firmware upgrade for 7.2 Mbps peak download
Dimensions and Weight • 112 mm x 34 mm x 5.0 mm
• 39 grams
Power consumption • Voltage 3.3 v (nominal)
Environmental • Operating temperature: 0ºC to 55ºC
(32ºF to 131ºF)
• Storage temperature: 20ºC to 65ºC
(4ºF to 149ºF)
• EMI Shielding
Operating Systems • Windows® 2000, XP & VistaReady
• Mac OS X 10.4 Connection Utility
• Linux 2.16
System Requirements • Card Slot: ExpressCard/34/54
• Disk Drive: CDROM
• Hard Drive: 14 MB
• RAM: 64 MB
• Browser: Microsoft Internet Explorer 6.0 or higher
Accessories • External antenna  Hirose MS151connector
• Universal Card Adapter  adapts card to PCMCIA
Type II form factor for laptops without an
ExpressCard slot
44
45
LED States
LED Color LED State Description
RED SIM Error Flashing: SIM card may be missing
or inserted incorrectly.
No Service Solid: GPRS/EDGE/UMTS/HSDPA
cellular service is currently
not available.
GREEN GPRS Flashing: GPRS service is available.
Solid: Connected to a network
using GPRS.
VIOLET EDGE Flashing: EDGE service is available.
Solid: Connected to a network
using EDGE.
BLUE UMTS Flashing: UMTS service is available.
Solid:* Connected to a network
using UMTS.
YELLOW HSDPA Solid:* HSDPA service is available
and is being used during
the download.
*The LED may appear to flash blue and then yellow as the service transitions from UMTS
to HSDPA and then back again.

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