PEGATRON 88651257 UC phone User Manual

PEGATRON CORPORATION UC phone

User Manual

REVIEW DRAFT - CISCO CONFIDENTIALCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 UserGuide for Cisco Unified Communications Manager 11.0First Published: February 17, 2015Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000 800 553-NETS (6387)Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITHTHE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipmentgenerates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radiofrequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interferencewill not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users areencouraged to try to correct the interference by using one or more of the following measures:•Reorient or relocate the receiving antenna.•Increase the separation between the equipment and receiver.•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.•Consult the dealer or an experienced radio/TV technician for help.Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the productThe Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain versionof the UNIX operating system. All rights reserved. Copyright ©1981, Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUTLIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERSHAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, networktopology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentionaland coincidental.Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnershiprelationship between Cisco and any other company. (1110R)©2015 Cisco Systems, Inc. All rights reserved.
CONTENTSCHAPTER 1 Getting Started 1Accessibility Features 1Cisco IP Phone 8811 1Phone Connections 1Buttons and Hardware 3Cisco IP Phone 8841 6Phone Connections 6Buttons and Hardware 8Cisco IP Phone 8845 11Phone Connections 11Buttons and Hardware 12Cisco IP Phone 8851 and 8851NR 14Phone Connections 14Buttons and Hardware 16Cisco IP Phone 8861 19Phone Connections 19Buttons and Hardware 21Cisco IP Phone 8865 24Phone Connections 24Buttons and Hardware 25Power Save and Power Save Plus 27Power Save 27Power Save Plus 28Additional Information 28CHAPTER 2 Phone Setup 29Connect Footstand 29Adjust the Handset Rest 30Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 iii
Secure the Phone with a Cable Lock 30CHAPTER 3 Basic Operations 33Clean the Phone Display 33Make Calls 34Predial a Number 34Place a Call Using the Speakerphone 34Place a Call Using a Headset 35Release a Call and Start Another Call 35Dial an International Number 35Redial a Number 36Navigate and Select Items 36View All Calls on the Phone 37Answer Calls 37Answer the Oldest Call First 38Call Pickup 38Answer a Call Using PickUp 39Answer a Call Using Group PickUp and a Phone Number 40Answer a Call Using Group PickUp and a Group PickUp Number 40Answer a Call Using Other PickUp 41Automatically Answer Calls 41Respond to a Call Waiting Notification 42Manage Calls 42Decline a Call 42Transfer a Call to Another Number 43Toggle Between Calls Before Completing a Transfer 43Monitor and Record Calls 44Call Forward 44Forward All Calls 44Mute Phone 45Hold Calls 45Swap Between Active and Held Calls 45Put a Call on Hold by Answering a New Call 46Respond to a Hold Reversion Notification 46Determine If a Shared Line Is On Hold 46 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0ivContentsREVIEW DRAFT - CISCO CONFIDENTIAL
Remote Hold 46Set Up Call Back Notification 47Call Park 47Park and Retrieve a Call Using Call Park 48Park a Call Using Assisted Directed Call Park 48Park a Call Using Manual Directed Call Park 49Manage Intercom Calls 49Place a Dedicated Intercom Call 49Place a Dialable Intercom Call 50Receive an Intercom Call 50View Phone Information 50Video Calls 51Hide or Show Video 51Hide Softkeys in Full-Screen Video 51Enable Full Screen Video 52Mute Video 52Swap Views 52Adjust Picture-In-Picture Position 53Sign In To the Cisco Unified Communications Self Care Portal 53CHAPTER 4 Contacts 55Corporate Directory 55Search and Dial a Contact 55Search and Dial a Contact While On a Call 56Personal Directory 56Sign In and Out of the Personal Directory 57Add a Personal Directory Entry from the Phone 57Search for an Entry in the Personal Directory 57Dial a Number from the Personal Directory 58Edit a Personal Directory Entry 58Delete a Personal Directory Entry 59Fast Dial 59Place a Call With a Fast-Dial Button 59Fast-Dial Codes with Personal Directory 59Assign a Fast Dial Code to a Personal Directory Entry 60Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 vContentsREVIEW DRAFT - CISCO CONFIDENTIAL
Place a Call Using a Fast Dial Code 60Delete a Fast Dial Code 60Cisco WebDialer 61Use Cisco WebDialer with Another Online Corporate Directory 61Change Cisco WebDialer Preferences 61Sign Out of Cisco WebDialer 62CHAPTER 5 Call History 63Call History Overview 63View the Call History 65View Call Record Details 65Filter the Call History 65Dial From the Call History 66Edit a Phone Number 66Clear the Call History 67Delete a Call Record 67CHAPTER 6 Voicemail 69Access Voicemail 69Check for Voice Messages 69Listen to Voice Messages 70Visual Voicemail 70CHAPTER 7 Advanced Calling Features 73Conference 73Add a Third Party to a Conference 74Join Calls Into a Conference 74Swap Between Calls Before Completing a Conference 74View Conference Participants 75Remove Conference Participants 75Meet Me Conference 75Host a Meet Me Conference 76Join a Meet Me Conference 76Speed Dial 76Place a Call with a Speed-Dial Button 77 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0viContentsREVIEW DRAFT - CISCO CONFIDENTIAL
Use a Speed-Dial Code On Hook 77Use a Speed-Dial Code Off Hook 77Pause in Speed Dial 77Do Not Disturb 78Turn DND On and Off 79Malicious Call Identification 79Trace a Suspicious Call 79Extension Mobility 79Enable Extension Mobility 80Mobile Connect 80Enable Mobile Connect 81Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone 81Switch a Desk Phone Call to a Mobile Phone 81Switch a Mobile Call to the Desk Phone 81Hand Off a Call from a Mobile Phone to the Desk Phone 82Line Status 82Line Status Indicators 82Custom Line Filters 83Add a Line Filter 84Select an Active Line Filter 84Delete a Line Filter 84Duplicate a Line Filter 85Edit a Line Filter 85Rename a Line Filter 86Hunt Groups 86Sign In and Out of a Hunt Group 86Display Queue Statistics 87Barge 87Set Up Barge Alert 87Add Yourself to a Call on a Shared Line 87Enable Privacy on a Shared Line 87Dismiss the Barge Alert Prompt Window 88Call Chaperone 88Record a Chaperoned Call 89Uniform Resource Identifier Dialing 89Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 viiContentsREVIEW DRAFT - CISCO CONFIDENTIAL
Intelligent Proximity for Mobile Devices 90Pair a Mobile Device 91Switch Connected Mobile Devices 91Delete a Mobile Device 92Answer a Mobile Call 92Decline a Mobile Call 92Ignore a Mobile Call 92Place a Mobile Call 93Move a Call Between the IP Phone and a Mobile Phone 93Adjust the Mobile Device Volume 93Mobile Contacts and Mobile Call History Sharing 93Synchronize Bluetooth Contacts 94Save Bluetooth Contacts 94Delete Bluetooth Contacts 94Intelligent Proximity for Tablets 94Pair a Tablet 95Move Audio from the Tablet to the Phone 95Manage Tablet Audio on Phone 96CHAPTER 8 Advanced Operations 97Applications 97View Active Applications 97Switch to Active Applications 98Close Active Applications 98Mobile and Remote Access Through Expressway 98Phone Features Available for Mobile and Remote Access Through Expressway 99Sign in with Mobile and Remote Access Through Expressway 100Cisco Collaboration Problem Reporting Tool 101Report a Problem with Cisco Collaboration Problem Reporting Tool 101Set Up a VPN Phone for Mobile and Remote Access Through Expressway 102Set Up a Phone for Use with VPN 102Turn Off the Alternate TFTP Server 103Video Calls and Security 103Call Functions 104Agent Greeting 104 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0viiiContentsREVIEW DRAFT - CISCO CONFIDENTIAL
Alert Calls 104Actionable Incoming Call Alert 104Answer 104Client Matter Code 105Forced Authorization Code 105Secure and Nonsecure Indication Tones 105Shared Lines 106Feature Buttons and Softkey 106Survivable Remote Site Telephony Overview 108CHAPTER 9 User Preferences 111Change the Wallpaper 111Change the Ringtone 112Adjust the Phone Screen Brightness 112Adjust Phone Screen Contrast 112Change the Font Size 113Change the Phone Name 114Adjust the Headset Sidetone 114Phone Services 115Line Settings 115CHAPTER 10 Cisco Unified Video Camera 117Install Cisco Unified Video Camera 117Mount Camera on Phone 117Mount Camera on Monitor 118View Camera Details 119Cisco Unified Video Camera Features 119Camera Lens Shutter 120Close Camera Lens Shutter 121Camera Preferences 121Enable Auto Transmit 121Adjust Camera Brightness 122Adjust Camera View Area 122Access Preview Video 123Enable Video 123Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 ixContentsREVIEW DRAFT - CISCO CONFIDENTIAL
Reset Camera 124CHAPTER 11 Accessories 125Accessory List 125View the Accessories List 126View Accessories Details 126USB Devices 127Mobile Device Charging 127Set Up Wideband for an Analog Headset 128Bluetooth Headsets 129Add a Bluetooth Accessory 130Connect a Bluetooth Accessory 130Turn On Bluetooth 131Disconnect a Bluetooth Accessory 131Delete a Bluetooth Accessory 131USB Headsets 132Cisco IP Phone 8800 Key Expansion Module 132Cisco IP Phone 8800 Key Expansion Module Features 133Place a Call on the Key Expansion Module 136Configure KEM Buttons 136Adjust Key Expansion Module Brightness 137CHAPTER 12 Frequently Asked Questions 139Why Can't I See All Active Calls on My Phone? 140How Do I Redirect an Incoming Call? 140How Do I Silence a Ringing Call If I'm On a Call? 140How Do I Resume a Call That is On Hold? 140What Is the Difference Between Buttons on the Left and Those on the Right of theScreen? 141Why Do Softkeys Keep Changing? 141What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines? 141What Should I Do If I Accidentally Press a Button While on a Call? 142How Do I Check Missed Calls? 142How Do I Exit from a Running Application? 142How Do I Connect Two Calls and then Drop from the Line Myself? 143 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0xContentsREVIEW DRAFT - CISCO CONFIDENTIAL
What Does the Swap Softkey Do? 143How Do I Cancel a Conference or Transfer After I Start It? 143How Can I Combine Two Calls Into a Single Conference Call? 144Why Does My Phone Not Wake Up? 144What Do Four Rings in Succession Mean? 144Where Should I Mount My Cisco Unified Video Camera? 145How Can I Prevent Theft of my Cisco Unified Video Camera? 145Why Do Some Calls Not Present Video On My Video Phone? 145What Happens to Video When I Put a Call On Hold? 146What Do the Light Colors on My Cisco Unified Video Camera Indicate? 146How Do I Close the Shutter on my Cisco Unified Video Camera? 146Why Does the Video on my Cisco Unifed Video Camera Appear Too Dark? 146CHAPTER 13 Troubleshooting 149Missing Alert Calls Button 149Missing All Calls Button 149Missing Mobile and Remote Access through Expressway Sign-in Window 150Cannot Sign In to Personal Directory 150Cannot Access Self Care Portal 151Security Error Message 151Report Phone Problems 151Documentation, Service Requests, and Additional Information 152CHAPTER 14 Product Safety and Security 153Safety and Performance Information 153Power Outage 153External Devices 153Bluetooth Wireless Headset Performance 154Power Information 154FCC Compliance Statements 154FCC Part 15.21 Statement 154FCC RF Radiation Exposure Statement 154FCC Receivers and Class B Digital Statement 155Cisco Product Security Overview 155Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 xiContentsREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 15 Warranty 157Cisco One-Year Limited Hardware Warranty Terms 157 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0xiiContentsREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 1Getting Started•Accessibility Features, page 1•Cisco IP Phone 8811, page 1•Cisco IP Phone 8841, page 6•Cisco IP Phone 8845, page 11•Cisco IP Phone 8851 and 8851NR, page 14•Cisco IP Phone 8861, page 19•Cisco IP Phone 8865, page 24•Power Save and Power Save Plus, page 27•Additional Information, page 28Accessibility FeaturesCisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobilityimpaired.For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.You can also find more information about accessibility at this Cisco website:http://www.cisco.com/web/about/responsibility/accessibility/index.htmlCisco IP Phone 8811The following sections describe attributes of the Cisco IP Phone 8811.Phone ConnectionsConnect your phone to the corporate IP telephony network, using the following diagram.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 1
Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1Auxiliary port.6AC-to-DC power supply (optional).2Handset connection.7AC power wall plug (optional).3Analog headset connection (optional).8Network port (10/100/1000 SW) connection.IEEE 802.3at power enabled.4The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module.Note Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.02Getting StartedPhone ConnectionsREVIEW DRAFT - CISCO CONFIDENTIAL
Buttons and HardwareIndicates an incoming call (flashing red) or new voice message (steadyred).Handset light strip1Shows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings. The Cisco IP Phone 8811 screen is grayscale.Phone screen2Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 3Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Your phone provides quick access to your phone lines, features, and callsessions:•Programmable feature buttons (left side): Use to view calls on aline or access features such as Speed Dial or All Calls. These buttonsare also called feature buttons.•Session buttons (right side): Use to perform tasks such as answeringa call, resuming a held call, or (when not being used for an activecall) initiating phone functions such as displaying missed calls. Eachcall on your phone is associated with a session button.If you are using a locale that reads right to left, such as Arabic,the line button and session button locations are swapped.NoteDepending on how your system administrator sets up the phone, thebuttons provide access to:•Phone lines and intercom lines•Speed-dial numbers (speed-dial buttons, including the Line Statusspeed-dial features)•Web-based services (for example, a Personal Address Book button)•Call features (for example, a Privacy button)Buttons illuminate to indicate status:•Green, steady: Active call or two-way intercom call•Green, flashing: Held call•Amber, steady: Privacy in use, one-way intercom call, DND active,or logged into Hunt Group•Amber, flashing: Incoming call or reverting call•Red, steady: Remote line in use (shared line or Line Status)•Red, flashing: Remote line on holdProgrammable featurebuttons and Sessionbuttons3Depending on how your system administrator sets up the phone, enablesoftkey options displayed on your phone screen.Softkey buttons4The Navigation cluster and Select button allows you to scroll throughmenus, highlight items, and select the highlighted item.Navigation cluster andSelect button5Ends a connected call or session.Release Button6 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.04Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Places an active call on hold and resumes the held call.Hold/Resume button7Creates a conference call.Conference button8Transfers a call.Transfer button9Toggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.Speakerphone button10Toggles the microphone on or off. When the microphone is muted, thebutton is lit.Mute button11Toggles the headset on or off. When the headset is on, the button is lit.Headset button12Allows you to dial phone numbers, enter letters, and select menu items(by entering the item number).Keypad13Controls the handset, headset, and speakerphone volume (off hook) andthe ringer volume (on hook).Volume button14Opens or closes the Directories menu. Use the Contacts button to accesspersonal and corporate directories.Contacts button15Opens or closes the Applications menu. Use the Applications button toaccess call history, user preferences, phone settings, and phone modelinformation.Applications button16Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 5Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Autodials your voice messaging system (varies by system).Messages button17Returns to the previous screen or menu.Back button18Phone handset.Handset19Cisco IP Phone 8841The following sections describe attributes of the Cisco IP Phone 8841.Phone ConnectionsConnect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.06Getting StartedCisco IP Phone 8841REVIEW DRAFT - CISCO CONFIDENTIAL
Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1Auxiliary port.6AC-to-DC power supply (optional).2Handset connection.7AC power wall plug (optional).3Analog headset connection (optional).8Network port (10/100/1000 SW) connection.IEEE 802.3at power enabled.4The Cisco IP Phone 8841 does not support the Cisco IP Phone 8800 Key Expansion Module.NoteCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 7Getting StartedPhone ConnectionsREVIEW DRAFT - CISCO CONFIDENTIAL
Buttons and HardwareIndicates an incoming call (flashing red) or new voice message (steadyred).Handset light strip1Shows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings.Phone screen2 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.08Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Your phone provides quick access to your phone lines, features, and callsessions:•Programmable feature buttons (left side): Use to view calls on aline or access features such as Speed Dial or All Calls. These buttonsare also called feature buttons.•Session buttons (right side): Use to perform tasks such as answeringa call, resuming a held call, or (when not being used for an activecall) initiating phone functions such as displaying missed calls. Eachcall on your phone is associated with a session button.If you are using a locale that reads right to left, such as Arabic,the line button and session button locations are swapped.NoteDepending on how your system administrator sets up the phone, thebuttons provide access to:•Phone lines and intercom lines•Speed-dial numbers (speed-dial buttons, including the Line Statusspeed-dial features)•Web-based services (for example, a Personal Address Book button)•Call features (for example, a Privacy button)Buttons illuminate to indicate status:•Green, steady: Active call or two-way intercom call•Green, flashing: Held call•Amber, steady: Privacy in use, one-way intercom call, DND active,or logged into Hunt Group•Amber, flashing: Incoming call or reverting call•Red, steady: Remote line in use (shared line or Line Status)•Red, flashing: Remote line on holdProgrammable featurebuttons and Sessionbuttons3Depending on how your system administrator sets up the phone, enablesoftkey options displayed on your phone screen.Softkey buttons4The Navigation cluster and Select button allows you to scroll throughmenus, highlight items and select the highlighted item.Navigation cluster andSelect button5Ends a connected call or session.Release Button6Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 9Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Places an active call on hold and resumes the held call.Hold/Resume button7Creates a conference call.Conference button8Transfers a call.Transfer button9Toggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.Speakerphone button10Toggles the microphone on or off. When the microphone is muted, thebutton is lit.Mute button11Toggles the headset on or off. When the headset is on, the button is lit.Headset button12Allows you to dial phone numbers, enter letters, and select menu items(by entering the item number).Keypad13Controls the handset, headset, and speakerphone volume (off hook) andthe ringer volume (on hook).Volume button14Opens or closes the Directories menu. Use the Contacts button to accesspersonal and corporate directories.Contacts button15Opens or closes the Applications menu. Use the Applications button toaccess call history, user preferences, phone settings, and phone modelinformation.Applications button16 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.010Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Autodials your voice messaging system (varies by system).Messages button17Returns to the previous screen or menu.Back button18Phone handset.Handset19Cisco IP Phone 8845The following sections describe attributes of the Cisco IP Phone 8845.Phone ConnectionsConnect your phone to the corporate IP telephony network, using the following diagram.Draft comment: Design Team: Please provide graphic.Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1Auxiliary port.6AC-to-DC power supply (optional).2Handset connection.7AC power wall plug (optional).3Analog headset connection (optional).8Network port (10/100/1000 SW) connection.IEEE 802.3at power enabled.4Camera pin holes (for Cisco Unified VideoCamera)9The Cisco IP Phone 8845 does not support the Cisco IP Phone 8800 Key Expansion Module.NoteCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 11Getting StartedCisco IP Phone 8845REVIEW DRAFT - CISCO CONFIDENTIAL
Buttons and HardwareDraft comment: Design Team: Please provide graphic.Indicates an incoming call (flashing red) or new voice message (steadyred).Handset light strip1Shows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings.Phone screen2Your phone provides quick access to your phone lines, features, and callsessions:•Programmable feature buttons (left side): Use to view calls on aline or access features such as Speed Dial or All Calls. These buttonsare also called feature buttons.•Session buttons (right side): Use to perform tasks such as answeringa call, resuming a held call, or (when not being used for an activecall) initiating phone functions such as displaying missed calls. Eachcall on your phone is associated with a session button.If you are using a locale that reads right to left, such as Arabic,the line button and session button locations are swapped.NoteDepending on how your system administrator sets up the phone, thebuttons provide access to:•Phone lines and intercom lines•Speed-dial numbers (speed-dial buttons, including the Line Statusspeed-dial features)•Web-based services (for example, a Personal Address Book button)•Call features (for example, a Privacy button)Buttons illuminate to indicate status:•Green, steady: Active call or two-way intercom call•Green, flashing: Held call•Amber, steady: Privacy in use, one-way intercom call, DND active,or logged into Hunt Group•Amber, flashing: Incoming call or reverting call•Red, steady: Remote line in use (shared line or Line Status)•Red, flashing: Remote line on holdProgrammable featurebuttons and Sessionbuttons3 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.012Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Depending on how your system administrator sets up the phone, enablesoftkey options displayed on your phone screen.Softkey buttons4The Navigation cluster and Select button allows you to scroll throughmenus, highlight items and select the highlighted item.Navigation cluster andSelect button5Ends a connected call or session.Release Button6Places an active call on hold and resumes the held call.Hold/Resume button7Creates a conference call.Conference button8Transfers a call.Transfer button9Toggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.Speakerphone button10Toggles the microphone on or off. When the microphone is muted, thebutton is lit.Mute button11Toggles the headset on or off. When the headset is on, the button is lit.Headset button12Allows you to dial phone numbers, enter letters, and select menu items(by entering the item number).Keypad13Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 13Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Controls the handset, headset, and speakerphone volume (off hook) andthe ringer volume (on hook).Volume button14Opens or closes the Directories menu. Use the Contacts button to accesspersonal and corporate directories.Contacts button15Opens or closes the Applications menu. Use the Applications button toaccess call history, user preferences, phone settings, and phone modelinformation.Applications button16Autodials your voice messaging system (varies by system).Messages button17Returns to the previous screen or menu.Back button18Phone handset.Handset19Cisco IP Phone 8851 and 8851NRThe following sections describe attributes of the Cisco IP Phone 8851 and 8851NR.Cisco IP Phone 8851NR is only supported by firmware release 10.3(1) and later.NotePhone ConnectionsConnect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.014Getting StartedCisco IP Phone 8851 and 8851NRREVIEW DRAFT - CISCO CONFIDENTIAL
USB port9Access port (10/100/1000 PC)connection.5DC adaptor port (DC48V).1Auxiliary port.6AC-to-DC power supply(optional).2Handset connection.7AC power wall plug (optional).3Analog headset connection(optional).8Network port (10/100/1000 SW)connection. IEEE 802.3at powerenabled.4Each USB port supports the connection of up to five supported and nonsupported devices. Each deviceconnected to the phone is included in the maximum device count. For example, your phone can supportfive USB devices (such as two Cisco IP Phone 8800 Key Expansion Modules, one headset, one hub, andone other standard USB device) on the side port. Many third-party USB products count as multiple USBdevices, for example, a device containing USB hub and headset can count as two USB devices. For moreinformation, see the USB device documentation.NoteCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 15Getting StartedPhone ConnectionsREVIEW DRAFT - CISCO CONFIDENTIAL
Buttons and HardwareIndicates an incoming call (flashing red) or new voice message (steadyred).Handset light strip1Shows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings.Phone screen2 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.016Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Your phone provides quick access to your phone lines, features, and callsessions:•Programmable feature buttons (left side): Use to view calls on aline or access features such as Speed Dial or All Calls. These buttonsare also called feature buttons.•Session buttons (right side): Use to perform tasks such as answeringa call, resuming a held call, or (when not being used for an activecall) initiating phone functions such as displaying missed calls. Eachcall on your phone is associated with a session button.If you are using a locale that reads right to left, such as Arabic,the line button and session button locations are swapped.NoteDepending on how your system administrator sets up the phone, thebuttons provide access to:•Phone lines and intercom lines•Speed-dial numbers (speed-dial buttons, including the Line Statusspeed-dial features)•Web-based services (for example, a Personal Address Book button)•Call features (for example, a Privacy button)Buttons illuminate to indicate status:•Green, steady: Active call or two-way intercom call•Green, flashing: Held call•Amber, steady: Privacy in use, one-way intercom call, DND active,or logged into Hunt Group•Amber, flashing: Incoming call or reverting call•Red, steady: Remote line in use (shared line or Line Status)•Red, flashing: Remote line on holdProgrammable featurebuttons and Sessionbuttons3Depending on how your system administrator sets up the phone, enablesoftkey options displayed on your phone screen.Softkey buttons4The Navigation cluster and Select button allows you to scroll throughmenus, highlight items and select the highlighted item.Navigation cluster andSelect button5Ends a connected call or session.Release Button6Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 17Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Places an active call on hold and resumes the held call.Hold/Resume button7Creates a conference call.Conference button8Transfers a call.Transfer button9Toggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.Speakerphone button10Toggles the microphone on or off. When the microphone is muted, thebutton is lit.Mute button11Toggles the headset on or off. When the headset is on, the button is lit.Headset button12Allows you to dial phone numbers, enter letters, and select menu items(by entering the item number).Keypad13Controls the handset, headset, and speakerphone volume (off hook) andthe ringer volume (on hook).Volume button14Opens or closes the Directories menu. Use the Contacts button to accesspersonal and corporate directories.Contacts button15Opens or closes the Applications menu. Use the Applications button toaccess call history, user preferences, phone settings, and phone modelinformation.Applications button16 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.018Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Autodials your voice messaging system (varies by system).Messages button17Returns to the previous screen or menu.Back button18Phone handset.Handset19Cisco IP Phone 8861The following sections describe attributes of the Cisco IP Phone 8861.Phone ConnectionsConnect your phone to the corporate IP telephony network, using the following diagram.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 19Getting StartedCisco IP Phone 8861REVIEW DRAFT - CISCO CONFIDENTIAL
USB port11Auxiliary port.6DC adaptor port (DC48V).1Handset connection.7AC-to-DC power supply(optional).2Analog headset connection(optional).8AC power wall plug (optional).3USB port9Network port (10/100/1000 SW)connection. IEEE 802.3at powerenabled.4Audio In/Out ports10Access port (10/100/1000 PC)connection.5 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.020Getting StartedPhone ConnectionsREVIEW DRAFT - CISCO CONFIDENTIAL
Each USB port supports the connection of up to five supported and nonsupported devices. Each deviceconnected to the phone is included in the maximum device count. For example, your phone can supportfive USB devices (such as three Cisco IP Phone 8800 Key Expansion Modules, one hub, and one otherstandard USB device) on the side port and five additional standard USB devices on the back port. Manythird-party USB products count as multiple USB devices, for example, a device containing USB hub andheadset can count as two USB devices. For more information, see the USB device documentation.NoteButtons and HardwareIndicates an incoming call (flashing red) or new voice message (steadyred).Handset light strip1Shows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings.Phone screen2Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 21Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Your phone provides quick access to your phone lines, features, and callsessions:•Programmable feature buttons (left side): Use to view calls on aline or access features such as Speed Dial or All Calls. These buttonsare also called feature buttons.•Session buttons (right side): Use to perform tasks such as answeringa call, resuming a held call, or (when not being used for an activecall) initiating phone functions such as displaying missed calls. Eachcall on your phone is associated with a session button.If you are using a locale that reads right to left, such as Arabic,the line button and session button locations are swapped.NoteDepending on how your system administrator sets up the phone, thebuttons provide access to:•Phone lines and intercom lines•Speed-dial numbers (speed-dial buttons, including the Line Statusspeed-dial features)•Web-based services (for example, a Personal Address Book button)•Call features (for example, a Privacy button)Buttons illuminate to indicate status:•Green, steady: Active call or two-way intercom call•Green, flashing: Held call•Amber, steady: Privacy in use, one-way intercom call, DND active,or logged into Hunt Group•Amber, flashing: Incoming call or reverting call•Red, steady: Remote line in use (shared line or Line Status)•Red, flashing: Remote line on holdProgrammable featurebuttons and Sessionbuttons3Depending on how your system administrator sets up the phone, enablesoftkey options displayed on your phone screen.Softkey buttons4The Navigation cluster and Select button allows you to scroll throughmenus, highlight items and select the highlighted item.Navigation cluster andSelect button5Ends a connected call or session.Release Button6 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.022Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Places an active call on hold and resumes the held call.Hold/Resume button7Creates a conference call.Conference button8Transfers a call.Transfer button9Toggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.Speakerphone button10Toggles the microphone on or off. When the microphone is muted, thebutton is lit.Mute button11Toggles the headset on or off. When the headset is on, the button is lit.Headset button12Allows you to dial phone numbers, enter letters, and select menu items(by entering the item number).Keypad13Controls the handset, headset, and speakerphone volume (off hook) andthe ringer volume (on hook).Volume button14Opens or closes the Directories menu. Use the Contacts button to accesspersonal and corporate directories.Contacts button15Opens or closes the Applications menu. Use the Applications button toaccess call history, user preferences, phone settings, and phone modelinformation.Applications button16Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 23Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Autodials your voice messaging system (varies by system).Messages button17Returns to the previous screen or menu.Back button18Phone handset.Handset19Cisco IP Phone 8865The following sections describe attributes of the Cisco IP Phone 8865.Phone ConnectionsDraft comment: Design Team: Please provide graphic.USB port11Auxiliary port.6DC adaptor port (DC48V).1Handset connection.7AC-to-DC power supply(optional).2Analog headset connection(optional).8AC power wall plug (optional).3USB port9Network port (10/100/1000 SW)connection. IEEE 802.3at powerenabled.4Audio In/Out ports10Access port (10/100/1000 PC)connection.5Each USB port supports the connection of up to five supported and nonsupported devices. Each deviceconnected to the phone is included in the maximum device count. For example, your phone can support fiveUSB devices (such as three Cisco IP Phone 8800 Key Expansion Modules, one hub, and one other standardUSB device) on the side port and five additional standard USB devices on the back port. Many third-partyUSB products count as multiple USB devices, for example, a device containing USB hub and headset cancount as two USB devices. For more information, see the USB device documentation. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.024Getting StartedCisco IP Phone 8865REVIEW DRAFT - CISCO CONFIDENTIAL
Buttons and HardwareDraft comment: Design Team: Please provide graphic.Indicates an incoming call (flashing red) or new voice message (steadyred).Handset light strip1Shows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings.Phone screen2Your phone provides quick access to your phone lines, features, and callsessions:•Programmable feature buttons (left side): Use to view calls on aline or access features such as Speed Dial or All Calls. These buttonsare also called feature buttons.•Session buttons (right side): Use to perform tasks such as answeringa call, resuming a held call, or (when not being used for an activecall) initiating phone functions such as displaying missed calls. Eachcall on your phone is associated with a session button.If you are using a locale that reads right to left, such as Arabic,the line button and session button locations are swapped.NoteDepending on how your system administrator sets up the phone, thebuttons provide access to:•Phone lines and intercom lines•Speed-dial numbers (speed-dial buttons, including the Line Statusspeed-dial features)•Web-based services (for example, a Personal Address Book button)•Call features (for example, a Privacy button)Buttons illuminate to indicate status:•Green, steady: Active call or two-way intercom call•Green, flashing: Held call•Amber, steady: Privacy in use, one-way intercom call, DND active,or logged into Hunt Group•Amber, flashing: Incoming call or reverting call•Red, steady: Remote line in use (shared line or Line Status)•Red, flashing: Remote line on holdProgrammable featurebuttons and Sessionbuttons3Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 25Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Depending on how your system administrator sets up the phone, enablesoftkey options displayed on your phone screen.Softkey buttons4The Navigation cluster and Select button allows you to scroll throughmenus, highlight items and select the highlighted item.Navigation cluster andSelect button5Ends a connected call or session.Release Button6Places an active call on hold and resumes the held call.Hold/Resume button7Creates a conference call.Conference button8Transfers a call.Transfer button9Toggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.Speakerphone button10Toggles the microphone on or off. When the microphone is muted, thebutton is lit.Mute button11Toggles the headset on or off. When the headset is on, the button is lit.Headset button12Allows you to dial phone numbers, enter letters, and select menu items(by entering the item number).Keypad13 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.026Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL
Controls the handset, headset, and speakerphone volume (off hook) andthe ringer volume (on hook).Volume button14Opens or closes the Directories menu. Use the Contacts button to accesspersonal and corporate directories.Contacts button15Opens or closes the Applications menu. Use the Applications button toaccess call history, user preferences, phone settings, and phone modelinformation.Applications button16Autodials your voice messaging system (varies by system).Messages button17Returns to the previous screen or menu.Back button18Phone handset.Handset19Power Save and Power Save PlusThere are two levels of energy-saving modes that your system administrator can set up:•Backlight turns off when not in use for a period of time, reducing the power requirements.•Power Save Plus: The phone display goes blank, turning the phone off and on at predetermined times.The power to the phone is significantly reduced.Power SaveDepending on how your system administrator set up your phone, the phone display may go into a power-savemode (the phone screen appears blank and the Select button is lit white).To turn on the phone display, press any button or pick up the handset.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 27Getting StartedPower Save and Power Save PlusREVIEW DRAFT - CISCO CONFIDENTIAL
Power Save PlusYour phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Your systemadministrator sets up sleep (power down) and wake (power up) times for your phone to save energy. If yourphone goes into the Power Save Plus mode, the Select button is lit white.Ten minutes before the scheduled sleep time, the Select button lights up and you receive a message that yourphone will power off at a specific time. If enabled by your system administrator, you also hear your ringtoneplay. The ringtone plays according to the following schedule:•At 10 minutes before power off, the ringtone plays four times•At 7 minutes before power off, the ringtone plays four times•At 4 minutes before power off, the ringtone plays four times•At 30 seconds before power off, the ring tone plays 15 times or until the phone powers offIf your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is aboutto power down. To keep the phone active, you need to press OK in the message or any key on the phone. Ifyou do not press the button or any key, your phone powers down.If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of timebefore telling you of the pending power shutdown. Before the shutdown happens, you see a message to remindyou that your phone is about to power off.After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a periodof time, a message displays to alert you that the phone is about to power down. At the configured wake time,your phone powers up.Wake and sleep times are also linked to the configured days that you normally work. If your requirementschange (for example, your work hours or work days change), contact your system administrator to have yourphone reconfigured.For more information about EnergyWise and your phone, contact your system administrator.Additional InformationYou can access the Cisco website at this URL: http://www.cisco.com/Within the Cisco website, you can find the following information:•Quick reference cards, quick start guides, and end-user guides:http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-user-guide-list.html•Licensing information:http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-licensing-information-listing.html•Cisco international websites:Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change]link at the top of the web page. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.028Getting StartedPower Save PlusREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 2Phone Setup•Connect Footstand, page 29•Adjust the Handset Rest, page 30•Secure the Phone with a Cable Lock, page 30Connect FootstandThe phone includes an adjustable footstand. If the phone is placed on a table or desk, the footstand can beconnected to the back of the phone. The footstand enables the phone angle to be adjusted from a minimumof 35 degrees to a maximum of 50 degrees to ensure an optimal viewing angle.Adjusting the footstand to the required angle may require more force than you expect.NoteProcedureStep 1 Insert the connectors into the slots provided.Step 2 Press the footstand until the connectors snap into place.Step 3 Adjust the angle by pressing down or pulling up on the footstand. The connectors are made of a flexiblematerial.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 29
Adjust the Handset RestIf your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does notslip out of the cradle.ProcedureStep 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.Step 2 Rotate the tab 180 degrees.Step 3 Hold the tab between two fingers, with the corner notches facing you.Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes fromthe top of the rotated tab.Step 5 Return the handset to the handset rest.Secure the Phone with a Cable LockYou can secure the phone to a desktop with a laptop cable lock. The lock connects to the antitheft securityconnector on the back of the phone and the cable can be secured to a desktop. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.030Phone SetupAdjust the Handset RestREVIEW DRAFT - CISCO CONFIDENTIAL
The security slot can accommodate a lock up to 20 mm wide. Compatible laptop cable locks include theKensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the securityslot on the back of the phone.ProcedureStep 1 Wrap the looped end of the cable lock and wrap it around object to which you want to secure your phone.Step 2 Pass the lock through the looped end of the cable.Step 3 Unlock the cable lock.There are two kinds of cable locks: keyed and combination. Depending on the type of lock you have,unlock it by using the key or the correct combination.NoteStep 4 Press and hold the locking button to align the locking teeth.Step 5 Insert the cable lock into the lock slot of your phone and release the locking button.Step 6 Lock the cable lock.For keyed locks, turn the key 90 degrees in the clockwise direction and pull the key out of the lock.For combination locks, rotate the lock 90 degrees and then scramble the combination.NoteCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 31Phone SetupSecure the Phone with a Cable LockREVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.032Phone SetupSecure the Phone with a Cable LockREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 3Basic Operations•Clean the Phone Display, page 33•Make Calls, page 34•Navigate and Select Items, page 36•View All Calls on the Phone, page 37•Answer Calls, page 37•Automatically Answer Calls, page 41•Respond to a Call Waiting Notification, page 42•Manage Calls, page 42•Call Forward, page 44•Mute Phone, page 45•Hold Calls, page 45•Set Up Call Back Notification, page 47•Call Park, page 47•Manage Intercom Calls, page 49•View Phone Information, page 50•Video Calls, page 51•Sign In To the Cisco Unified Communications Self Care Portal, page 53Clean the Phone DisplayPhone displays that are not touchscreens can be easily cleaned.ProcedureWipe the screen with a soft, dry cloth.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 33
Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on thephone because they can contaminate phone components and cause failures.CautionMake CallsIf the phone window displays the Unprovisioned message for your primary line, contact your systemadministrator to get the primary line set up.Predial a NumberYou can dial a number while your phone is on-hook (without hearing dial tone); this dialing action is calledpredial.ProcedureStep 1 Enter a number using the keypad.Step 2 Go off-hook using one of the following actions:•Lift the handset.•Press Call.•Press Handset .•Press Speakerphone .Place a Call Using the SpeakerphoneYour administrator can configure your phone so that the speakerphone is disabled. If the speakerphone isdisabled, the softkeys are dimmed or blank.ProcedureStep 1 Press Speakerphone .Step 2 Enter a number. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.034Basic OperationsMake CallsREVIEW DRAFT - CISCO CONFIDENTIAL
Place a Call Using a HeadsetProcedureStep 1 Press New Call.Step 2 Ensure the headset button is lit. If the headset button is not lit, press Headset .Step 3 Enter a number.Release a Call and Start Another CallWhen you are on an active call or dialing, and want to release the call, the following actions occur:•The active call ends.•The phone provides dial tone.•You can dial the new call.ProcedureStep 1 When you are on an active call or while dialing, press End Call.Step 2 Enter the required number and press Call.Dial an International NumberPlus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as thefirst digit in a phone number for international dialing. The plus sign applies only for on-hook or off-hookcalling.When you see phone numbers with the + sign in them, you can select and dial the entry without having to adddigits for international calls.ProcedureStep 1 Press and hold star (*) for at least 1 second.The plus (+) sign displays as the first digit in the phone number. The corresponding tone stops to indicate thatthe * has changed to a + sign. You can only hear the tone in off-hook state.Step 2 Dial the number.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 35Basic OperationsPlace a Call Using a HeadsetREVIEW DRAFT - CISCO CONFIDENTIAL
Redial a NumberRedial allows you to call the most recently dialed phone number.ProcedureStep 1 To place a call from any phone line, press Redial.Step 2 To place the call on a specific phone line, select the line to obtain dial tone and press Redial.Navigate and Select ItemsExampleActionTaskHighlight a call from the missed call list.Press the Navigation cluster and Selectbutton.Scroll to highlight an item.Press 2 to select the second item in theApplications menu.Press the corresponding number on thekeypad.Select an item by number.Highlight the Settings application and pressSelect.Press Select at the center of the Navigationcluster and Select button.Select an item using the Select button.Highlight the Network Setup menu, then press1 to open the submenu.Highlight the menu item and press the itemnumber on the keypad.Or press the Navigation cluster and Selectbutton.Navigate to a submenu.(A right arrow (>) next to the menuitem indicates that a submenu exists.)Press the line button and then press ForwardAll to forward calls on that line.Press the line button.Indicators of your line selection include:•The selected line is displayed on thephone screen header.•On phones with color screens, the colorof the icon (on the line label) changesto blue.Select a line to use a calling feature(when the line is idle). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.036Basic OperationsRedial a NumberREVIEW DRAFT - CISCO CONFIDENTIAL
ExampleActionTaskPress the line button twice and then pressForward All to forward calls on that line.Press the line button.Indicators of your line selection include:•The selected line is displayed on thephone screen header.•On phones with color screens, the colorof the icon (on the line label) changesto blue.Select a line to use a calling feature(when the line has one or more activecalls).View All Calls on the PhoneAll Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of yourphone lines. You see the normal phone calls as well as shared line, barged calls, and conference calls.You use this feature if you have multiple lines or if you share lines with other users. With the All Calls view:•All active calls display on one place, making it easy to view and interact with calls on any line.•When you lift the handset, the phone selects your primary line, which helps prevent inadvertent use ofa shared line for dialing.•You can press the flashing amber session button to answer a ringing call on any line. You do not needto first select the line with the ringing call before answering it.Your system administrator sets up the All Calls button depending on your call-handling needs and workenvironment.The All Calls button is the session key with an associated icon. When the icon changes, you have missed acall. Press the icon to view the call history information for the missed call.Your system administrator can also set up your primary line to automatically display all calls. Your systemadministrator can also set up your phone so that after a call completes, the primary line with the All Callsview displays.ProcedureStep 1 To view all calls, press All Calls.Step 2 If you do not see the All Calls button, press Primary Line.Answer CallsAnswer allows you to answer the oldest call that is available on all line appearances on your phone, includingHold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priorityover Held or Park Reversion calls.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 37Basic OperationsView All Calls on the PhoneREVIEW DRAFT - CISCO CONFIDENTIAL
Your system administrator sets up the Answer button depending on your call-handling needs and workenvironment. This feature is typically set up for users who have multiple lines.When you get a call, you see a notification window on the phone screen, called a call toast. The call toastremains visible for a preset amount of time. If an incoming call has been call forwarded from another phone,you may see additional information in the call toast to identify that the call has been forwarded.If an incoming call has been call forwarded from another phone, you may see additional information to identifythat the call has been forwarded. Your system administrator controls the amount of additional informationthat is displayed. Additional information can identify the person who forwarded the call to you and the callerinformation.For more information, contact your system administrator.Answer the Oldest Call FirstAnswer allows you to answer the oldest call that is available on all line appearances on your phone, includingHold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priorityover Held or Park Reversion calls.Your system administrator sets up the Answer button depending on your call-handling needs and workenvironment. Typically, the Answer is set up if you have multiple lines.When you get a call, you see a notification window on the phone screen, called a call toast. The call toastremains visible for a preset amount of time. Your system administrator sets up the default time.If an incoming call has been call forwarded from another phone, you may see additional information in thecall toast to identify that the call has been forwarded. Your system administrator controls the amount ofadditional information displayed. Additional information can identify the person who forwarded the call toyou and the caller information.ProcedureTo answer the oldest incoming call first, press Answer.Call PickupCall Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to yourphone. Your system administrator sets up call groups and can assign you to one or more call groups. Yoursystem administrator also sets up the Call Pickup softkeys depending on your call-handling needs and workenvironment.You might use Call Pickup if you share call-handling tasks with coworkers.There are three ways you can pick up a call:PickupAllows you to answer a call that is ringing on another phone within your call pickup group.If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has beenringing for the longest time). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.038Basic OperationsAnswer the Oldest Call FirstREVIEW DRAFT - CISCO CONFIDENTIAL
Group PickupAllows you to answer a call on a phone that is outside your call pickup group by:•Using a group pickup number (provided by your system administrator).•Dialing the number of the ringing phone.Other PickupAllows you to answer a call that is ringing on another phone within in your call pickup group or in anassociated call pickup group.You can also monitor and pick up ringing calls using Line Status indicators if your system administrator hasset up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a lineassociated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.Related TopicsLine Status Indicators, on page 82Answer a Call Using PickUpCall PickUp allows you to answer a call ringing on a coworker’s phone by redirecting the call to your phone.You might use Call PickUp if you share call-handling tasks with coworkers.There are three ways you can pick up a call:•PickUp: Allows you to answer a call ringing on another phone within your call pickup group.If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has beenringing for the longest time).•Group PickUp: Allows you to answer a call on a phone that is outside your call pickup group by:•Using a group pickup number (provided by your system administrator).•Dialing the number of the ringing phone.•Other PickUp: Allows you to answer a call ringing on another phone within in your call pickup groupor in an associated call pickup group.Your system administrator sets up your call pickup group and your call pickup softkeys, depending on yourcall-handling needs and work environment.You can also monitor and pick up ringing calls using Line Status indicators if your system administrator hasset up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a linethat is associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.ProcedureStep 1 Perform one of the following actions:•Press PickUp to transfer a ringing call within your pickup group to your phone.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 39Basic OperationsCall PickupREVIEW DRAFT - CISCO CONFIDENTIAL
•If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired linebutton, then press PickUp.If your phone supports autopickup, you are connected to the call.Step 2 If the call rings, press Answer to connect to the call.Answer a Call Using Group PickUp and a Phone NumberProcedureStep 1 Perform one of the following actions:•Press Group PickUp.•If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired linebutton, and then press Group PickUp.Step 2 Enter the number of the phone line with the call that you want to pick up.For example, if the call is ringing on line 12345, enter 12345.If your phone supports autopickup, you are now connected to the call.Step 3 If the call rings, press Answer to connect to the call.Answer a Call Using Group PickUp and a Group PickUp NumberProcedureStep 1 Perform one of the following actions:•Press Group PickUp to answer a call on a phone outside your pickup group.•If you have multiple lines and want to pick up the call on another line, first press the desired line button,then press Group PickUp.Step 2 Enter the group pickup number.If your phone supports autopickup, you are now connected to the call.Step 3 If the call rings, press Answer to connect to the call. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.040Basic OperationsCall PickupREVIEW DRAFT - CISCO CONFIDENTIAL
Answer a Call Using Other PickUpProcedureStep 1 Perform one of the following actions:•Press OPickUp to answer a call in your pickup group or in an associated group to your phone.•If you have multiple lines and want to pick up the call on another line, first press the desired line button,then press OPickUp.Step 2 If the call rings, press Answer to connect to the call.Automatically Answer CallsIncoming calls can be answered automatically by your phone after one ring. Your administrator sets up theAuto Answer feature to work with either your speakerphone or headset. For more information, contact youradministrator.ProcedureStep 1 When your phone is set up to autoanswer calls using your headset,a) To answer calls automatically with a headset, prepare your phone in the following way:•Ensure that your headset is connected to the phone.•Ensure that the headset button is illuminated.When you get a call, the call answers automatically and you interact with the caller using the headset.b) To end calls or make calls, use the buttons and softkeys. Do not use the headset button .c) If you do not want calls to automatically answer on your headset, press the headset button to turn offthe headset and use the handset or speakerphone to make and answer calls.Step 2 When your phone is set up to autoanswer calls using the speakerphone,a) To answer calls automatically on the speakerphone, prepare your phone in the following way:•Ensure that the headset button is not illuminated.•Leave the handset in the cradle.When you get a call, the call answers automatically and you interact with the caller using thespeakerphone.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 41Basic OperationsAutomatically Answer CallsREVIEW DRAFT - CISCO CONFIDENTIAL
b) If you do not want calls to answer automatically on your speakerphone, press the headset button tomake and answer calls using a headset or the handset.Respond to a Call Waiting NotificationCall Waiting provides the following to notify you that a new call is ringing on your phone when you aretalking on another call:•Call Waiting tone (single beep)•An amber flashing line buttonThis feature is configured by the administrator.ProcedureStep 1 To answer the ringing call, press the flashing amber session button or press Answer to answer the call. Youcan also scroll to the call and press Select to answer it. Your phone puts the original call on hold automaticallyand connects the ringing call.Step 2 If the call is on a different line, you must first press the line button or All Calls, if available, to display theringing session and then answer the call.Step 3 If the call is on the same line and not visible, as there are many calls, then you must scroll to display thesessions.Step 4 If a programmable feature button is set up by your system administrator to answer calls, you can press thefeature button to answer a ringing call, regardless of the line of the call or the line that is currently visible.The phone automatically switches the line to display the call.Manage CallsDecline a CallDecline allows you to send an active or ringing call to your voicemail system or to a predetermined phonenumber. For more information, contact your system administrator.You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to thetarget number (voicemail or predetermined number set up the system administrator). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.042Basic OperationsRespond to a Call Waiting NotificationREVIEW DRAFT - CISCO CONFIDENTIAL
ProcedureStep 1 To redirect an incoming (ringing) call while on another call, highlight the incoming call, then press Decline.Otherwise, press Decline to redirect the current, active call.Step 2 To redirect an incoming call while not on a call, press Decline.Step 3 To redirect a held call, first resume the call and then press Decline.Transfer a Call to Another NumberTransfer allows you to redirect a connected call from your phone to another number.•You can redirect a single call to another number that you specify.•You can connect two calls to each other without remaining on the line yourself.Your system administrator controls the ability to transfer calls from one line to another line.ProcedureStep 1 Verify that you are on an active call (not on hold).Step 2 Press Transfer .Step 3 Enter the transfer recipient’s phone number or press a speed-dial button.Step 4 Wait for the recipient to answer or skip to Step 5 while the call is ringing.Step 5 Press Transfer again.Toggle Between Calls Before Completing a TransferAfter you connect to the transfer recipient, but before you transfer a call to this party, you can press Swap totoggle between the two calls. This allows you to consult privately with the party on each call before youcomplete the transfer.ProcedureStep 1 Call a new conference participant, but do not add the participant to the conference.Step 2 Press Swap to toggle between the participant and the conference.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 43Basic OperationsTransfer a Call to Another NumberREVIEW DRAFT - CISCO CONFIDENTIAL
Monitor and Record CallsMonitoring and Recording allows you to monitor and record calls if desired. Your system administrator enablesthis feature, which can be set up for automatic recording of all calls or recording of individual calls, whenrequired.ProcedureTo start or stop recording, press Record on your phone.You may hear notification tones while you monitor and record calls. By default, the person who monitors thecall and records it (if also configured) does not hear the notification tones.Call ForwardCall Forward allows you to forward calls from any line on your phone to another number.There are two types of call-forwarding features that your system administrator may set up on your phone:•Unconditional call forwarding (Call Forward All): Applies to all calls that you receive. You can set upCall Forward All directly on your phone for any line. To set up Call Forward All remotely, go to theSelf Care Portal.•Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage):Applies to certain calls that you receive, according to conditions, and is set up from the Self Care Portal.When forwarding calls from your phone:•Enter the call forward target number exactly as you would dial it from your phone. For example, enteran access code or the area code, if necessary.•Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled,the call rings as usual.•Your system administrator can set up other call-forward options:◦Allow calls placed from the call forward target number to your phone to ring through, rather thanbe forwarded.◦Prevent you from creating a call-forward loop or exceeding the maximum number of links in acall forwarding chain.Forward All CallsProcedureStep 1 On any idle line from which you want to forward your calls, press Forward All.Step 2 Enter a phone number, or select an entry from the Call History list. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.044Basic OperationsMonitor and Record CallsREVIEW DRAFT - CISCO CONFIDENTIAL
Depending on how your voicemail system is set up, you may be able to press Messages to forward all callsto voicemail.Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded.Step 3 To verify that your calls are forwarded, look for:•A Forward All icon in the line label.•The forwarding information in the header.Step 4 To cancel call forwarding, press Forward Off.Mute PhoneMute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear otherparties on the call but they cannot hear you.When the Separate Audio and Video Mute feature is enabled, you mute the audio but continue to transmit avideo image when you press Mute during a video call. This allows the other parties to see you but not to hearyou. When this feature is disabled, you mute both the audio and the video image when you press Mute duringa video call.The Separate Audio and Video Mute feature is disabled by default. See your administrator to have it enabled.ProcedureStep 1 Press Mute to turn Mute on.Step 2 Press Mute again to turn Mute off.Hold CallsHold allows you to put an active call into a held state. Your phone allows one active call at a time; other callsare put on hold. Hold works with your phone handset as well as with USB headsets.ProcedureWhile on an active call, press Hold.Swap Between Active and Held CallsUse the line buttons to swap between held and connected calls.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 45Basic OperationsMute PhoneREVIEW DRAFT - CISCO CONFIDENTIAL
ProcedureIf you have a held call and an active call, press the line button for the held call to resume that call and placethe other call on hold automatically.Put a Call on Hold by Answering a New CallIf you are already on a call and receive a new call, answering the new call puts the first call on holdautomatically.ProcedurePress flashing amber line button or press Answer to answer the ringing call.Respond to a Hold Reversion NotificationHold Reversion notifies you when a call is left on hold.A Hold Reversion notification is similar to a new call notification and includes these cues:•Single ring, repeating at intervals•Flashing amber line button•Flashing message indicator on the handset•Visual notification on the phone screenProcedurePress the flashing amber line button or Answer to resume the held call.Determine If a Shared Line Is On HoldIf a call on a shared line has been put on hold remotely by another user, a pulsing red line button and the Holdicon are displayed.Remote HoldWhen you place a call on hold while using a shared line, the line button pulses green and the phone displaysthe Hold icon. When another phone places a call on hold, the line button pulses red and the phone displaysthe Remote Hold icon. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.046Basic OperationsPut a Call on Hold by Answering a New CallREVIEW DRAFT - CISCO CONFIDENTIAL
Set Up Call Back NotificationProcedureStep 1 Press Callback while listening to the busy tone or ring sound.Step 2 Press Exit to exit the confirmation screen.Your phone alerts you when the line is free.Step 3 Press Call to place the call again.Call ParkCall Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve fromanother phone (such as a phone at a coworker’s desk or in a conference room).There are two ways you can park a call:ParkAllows you to park an active call that you answered on your phone, and retrieve it using another phonein the Cisco Unified Communications Manager system.Directed Call ParkAllows you to park and retrieve an active call in two different ways:•Assisted Directed Call Park: Allows you to park an active call using a feature button, which yoursystem administrator sets up as a speed-dial line.With this type of directed call, you can monitor the status of the line (in-use or idle) using LineStatus indicators.•Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Callnumber, which your system administrator sets up.You retrieve the call at another phone by dialing a park retrieval prefix number (provided by yoursystem administrator) and then dialing the Directed Call number you used to park the call.Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but notboth.Related TopicsLine Status, on page 82Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 47Basic OperationsSet Up Call Back NotificationREVIEW DRAFT - CISCO CONFIDENTIAL
Park and Retrieve a Call Using Call ParkProcedureStep 1 During a call, press Park, and then hang up.Your phone displays the number where the system parked the call. The parked call is put on hold, and youcan press Resume to resume the call on your phone.Step 2 From any other Cisco IP Phone in your network, enter the number where the call is parked to retrieve the call.Step 3 If you do not retrieve the call within a certain amount of time (set by your system administrator) you receivean alert tone, at which time you can:•Press Answer to answer the call on your phone.•Retrieve the call from another phone.If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to anotherdestination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longerbe retrieved by using Call Park.Park a Call Using Assisted Directed Call ParkProcedureStep 1 During a call, press BLF Directed Call Park on a line that displays an idle Line Status indicator.Step 2 Retrieve the call from any other Cisco IP Phone in your network as follows:a) Enter the park retrieval prefix.b) Dial the Directed Call number.Step 3 If you do not retrieve the call within the time that your system administrator has set, you receive an incomingcall with notification of CallPark Reversion. At that time, you can press answer to answer the call. The otherphones can no longer retrieve that call.•Press Resume to resume the call on your phone.•Retrieve the call from another phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.048Basic OperationsPark and Retrieve a Call Using Call ParkREVIEW DRAFT - CISCO CONFIDENTIAL
Park a Call Using Manual Directed Call ParkProcedureStep 1 During a call, press Transfer .Step 2 Enter the Directed Call number where you will park the call.Step 3 Press Transfer again to finish parking the call and then hang up.Step 4 Retrieve the call from any other Cisco IP Phone in your network as follows:a) Enter the park retrieval prefix.b) Dial the Directed Call number.Step 5 If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone.At that time, you can:•Press Resume to resume the call on your phone.•Retrieve the call from another phone.Manage Intercom CallsIntercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) andbroadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices isactive.After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow forfurther conversation.Place a Dedicated Intercom CallIntercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.When you place an intercom call, the recipient phone autoanswers with mute activated (whisper mode) andbroadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices isactive.After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow forfurther conversation.ProcedureStep 1 Press Intercom.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 49Basic OperationsPark a Call Using Manual Directed Call ParkREVIEW DRAFT - CISCO CONFIDENTIAL
Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an activecall, that call is placed on hold.NoteStep 2 Listen for the intercom alert tone, then begin speaking.Step 3 Press Intercom to end the call.Place a Dialable Intercom CallProcedureStep 1 Press Intercom.Step 2 Enter the intercom code.Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an activecall, that call is placed on hold.NoteStep 3 Listen for the intercom alert tone, then begin speaking.Step 4 Press Intercom to end the call.Receive an Intercom CallIntercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow forfurther conversation.ProcedureStep 1 When an intercom call comes to your phone, you receive a message on your phone screen, an audible alert,and your phone answers the intercom call with mute activated. You can handle the intercom call in one ofthese ways:•Listen to the intercom caller in whisper mode. Any current call activity you are already engaged incontinues simultaneously. In whisper mode, the intercom caller cannot hear you.•Press Intercom to switch to connected mode. In connected mode, you can speak to the intercom caller.Step 2 Press Intercom to end the call.View Phone InformationPhone Information allows you to view the following information for your phone: Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.050Basic OperationsPlace a Dialable Intercom CallREVIEW DRAFT - CISCO CONFIDENTIAL
•Model Number•IP Address•Host Name•Active Load•Last Upgrade•Active Server•Stand-by-ServerProcedureStep 1 Press Applications .Step 2 Select Phone Information.Step 3 Press Exit to return to the Applications screen.You can press Show detail to view the upgrade process during an upgrade.NoteVideo CallsThe Cisco Unified IP Phones supports phone calls that contain video (if present). With these phones, you donot need to install the Cisco Unified Video camera to receive the video portion of a call.Press Turn On to enable the Enable Video On/Off feature, or press Return to return to the Setup screen.Hide or Show VideoYour system administrator sets up the default softkey (either Show Video or Hide Video) and the default view(video hidden or video displayed).ProcedureStep 1 To hide the video, press Hide Video.Step 2 To show the video, press Show Video.Hide Softkeys in Full-Screen VideoThe softkeys display on the screen when a full-screen video call is enabled. If there is no user activity, thesoftkeys automatically hide after 10 seconds.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 51Basic OperationsVideo CallsREVIEW DRAFT - CISCO CONFIDENTIAL
ProcedureTo display the softkeys, do one of the following actions:•Press Mute.•Change the state of the video such as by plugging in the camera.•Touch the phone screen (Cisco Unified IP Phone 9971 only).•Press any softkey (Cisco Unified IP Phone 9951 only).Enable Full Screen VideoProcedureStep 1 Press Full Screen.Step 2 Press Minimize to return to the original view.Mute VideoMute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear otherparties on the call but they cannot hear you.When the Separate Audio and Video Mute feature is enabled, you mute the audio but continue to transmit avideo image when you press Mute during a video call. This allows the other parties to see you but not to hearyou. When this feature is disabled, you mute both the audio and the video image when you press Mute duringa video call.The Separate Audio and Video Mute feature is disabled by default. See your administrator to have it enabled.ProcedureStep 1 Press Mute Video.Step 2 Press Unmute Video to unmute the video.Swap ViewsProcedurePress Swap to toggle between the full-screen view and the picture-in-picture (PIP) view. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.052Basic OperationsEnable Full Screen VideoREVIEW DRAFT - CISCO CONFIDENTIAL
The Swap is only available if you are in full-screen view.Adjust Picture-In-Picture PositionProcedureStep 1 Press PIP to move the picture-in-picture (PIP) window to a different quadrant of the screen.Step 2 To disable PIP, press PIP five times.Sign In To the Cisco Unified Communications Self Care PortalYour phone is a network device that can share information with other network devices in your company,including your personal computer. You can use your computer to sign in to the Cisco Unified CommunicationsSelf Care Portal, where you can control features, settings, and services for your phone. For example, you canmanage your phone display language, set up services, add entries to your personal address book, and set upspeed-dial codes.Before you can access any of your options, such as Speed Dial or Personal Address Book, you must sign in.When you are finished using portal, you must sign out.In some cases, you can access the Cisco Unified Communications Self Care Portal without having to sign in.For more information, contact your system administrator.For assistance in using the portal, see the Cisco Unified Communications Self Care Portal User Guide, locatedat http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.ProcedureStep 1 Obtain the portal URL, user ID, and default password from your system administrator.Typically, the portal URL is http://<ip_address or hostname>/ucmuser.Step 2 Open a web browser on your computer and enter the URL.Step 3 If prompted to accept security settings, select Yes or Install Certificate.Step 4 Enter your user ID in the Username field.Step 5 Enter your password in the Password field.Step 6 Select Login.Step 7 To sign out, select Logout.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 53Basic OperationsAdjust Picture-In-Picture PositionREVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.054Basic OperationsSign In To the Cisco Unified Communications Self Care PortalREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 4Contacts•Corporate Directory, page 55•Personal Directory, page 56•Fast Dial, page 59•Fast-Dial Codes with Personal Directory, page 59•Cisco WebDialer, page 61Corporate DirectoryThe Corporate Directory menu contains corporate contacts that you can access on your phone. Your systemadministrator sets up and maintains the directory.Search and Dial a ContactProcedureStep 1 Press Contacts .Step 2 Use the Navigation cluster and Select button to scroll and select Corporate Directory.Step 3 Select one or all of these search criteria to search for a coworker:•First Name•Last NameStep 4 Enter the search criteria information, press Submit, and select a contact.Step 5 To dial, perform one of these actions:•Press Call.•Press Select.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 55
•From the keypad, press the number that displays in the upper right corner of the contact label.•Press Speakerphone .•Press Headset .•Pick up the handset.Search and Dial a Contact While On a CallProcedureStep 1 Press Contacts .Step 2 Use the Navigation cluster and Select button to scroll and select Corporate Directory.Step 3 Select one or both of these search criteria to search for a coworker:•First Name•Last NameStep 4 Enter the search criteria information and press Search .Step 5 Press Call.The phone puts the existing call on hold and makes the new call.Personal DirectoryThe personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personaldirectory entries for fast-dialing.You can set up your personal directory from your phone or from the Cisco Unified Communications SelfCare Portal. Use your phone to assign fast-dial codes to the directory entries. For more information, see theCisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.056ContactsSearch and Dial a Contact While On a CallREVIEW DRAFT - CISCO CONFIDENTIAL
Sign In and Out of the Personal DirectoryProcedureStep 1 Press Contacts .Step 2 Select Personal Directory.Step 3 Enter the user ID and PIN, and press Submit.Step 4 Select Log Out, press Select, and then press OK.Add a Personal Directory Entry from the PhoneProcedureStep 1 Press Contacts .Step 2 Sign in to Personal Directory.Step 3 Select Personal Address Book.Step 4 Press Submit.Step 5 Press New. You may need to press More first.Step 6 Enter the nickname information.You can also enter a name.Step 7 Press Phones and enter the phone numbers.Make sure you include any required access codes, such as 9 or 1.Step 8 Press Submit to add the entry to your personal directory.Search for an Entry in the Personal DirectoryProcedureStep 1 Press Contacts .Step 2 Sign in to Personal Directory.Step 3 Select Personal Address Book.Step 4 Select one or all of the following:•Last NameCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 57ContactsSign In and Out of the Personal DirectoryREVIEW DRAFT - CISCO CONFIDENTIAL
•First Name•NicknameStep 5 Enter the search criteria information and press Submit.Dial a Number from the Personal DirectoryProcedureStep 1 Press Contacts .Step 2 Sign in to Personal Directory.Step 3 Select Personal Directory and search for an entry.Step 4 Select the personal address book entry that you want to dial.Step 5 Press Call.Edit a Personal Directory EntryProcedureStep 1 Press Contacts .Step 2 Sign in to Personal Directory.Step 3 Select Personal Address Book and search for an entry.Step 4 Press Select.Step 5 Press Edit.Step 6 Modify the entry information.Step 7 Press Phones to modify a phone number.Step 8 Pres Update. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.058ContactsDial a Number from the Personal DirectoryREVIEW DRAFT - CISCO CONFIDENTIAL
Delete a Personal Directory EntryProcedureStep 1 Press Contacts .Step 2 Sign in to Personal Directory.Step 3 Select Personal Address Book and search for an entry.Step 4 Press Select.Step 5 Press Edit.Step 6 Press Delete.You may need to press More first.Step 7 Press OK to confirm the deletion.Fast DialFast Dial allows you dial a phone number from the Fast Dial service on your phone.Place a Call With a Fast-Dial ButtonProcedureStep 1 Press Fast Dial.Step 2 Sign in to Personal Directory.Step 3 Select Personal Fast Dials.Step 4 Select a fast-dial code and then press the Dial softkey.Fast-Dial Codes with Personal DirectoryYou manage the fast-dial codes with Personal Directory using the Contacts menu on your phone.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 59ContactsDelete a Personal Directory EntryREVIEW DRAFT - CISCO CONFIDENTIAL
Assign a Fast Dial Code to a Personal Directory EntryProcedureStep 1 Press Contacts .Step 2 Select Personal Directory.Step 3 Select Personal Address Book.Step 4 Enter the name and press Submit.Step 5 Press Select and then press FastDial.Step 6 Select a number and press Select.Step 7 Scroll to an unassigned fast-dial index and press Submit.Place a Call Using a Fast Dial CodeProcedureStep 1 Press Contacts .Step 2 Sign in to Personal Directory.Step 3 Select Personal Fast Dials and scroll to a fast-dial code.To get more fast-dial codes, pressNext.NoteStep 4 Select the required fast-dial code and press Call.Delete a Fast Dial CodeProcedureStep 1 Press Contacts .Step 2 Sign in to the Personal Directory.Step 3 Select Personal Fast Dials and search for a fast-dial code.Step 4 Select the required code and press Remove.Step 5 Select the index and press Remove. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.060ContactsAssign a Fast Dial Code to a Personal Directory EntryREVIEW DRAFT - CISCO CONFIDENTIAL
Cisco WebDialerCisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting itemsin a web browser.For more information, contact your system administrator.Use Cisco WebDialer with Another Online Corporate DirectoryProcedureStep 1Draft comment: Once the engineering team provides the information, the correct access details will be added.In a web browser, type the address of the Cisco WebDialer-enabled page.Step 2 Search for the required name and select the required number.Step 3 When prompted, enter your user ID and password.If you are using Cisco WebDialer for the first time, review preferences on the Make Call window.NoteStep 4 Select Call.Step 5 Select Hang up or hang up the handset after your call completes.Change Cisco WebDialer PreferencesProcedureStep 1 Initiate a call using Cisco WebDialer to access the Make Call window.Step 2 Select one of the following options from the Make Call window:•Preferred language•Preferred deviceStep 3 Choose a line or a phone.If you have one phone with a single line, the appropriate phone and line are automatically selected.If you have more than one phone of the same type, the list identifies the phone by device type andMAC address. To display the MAC address on your phone, select Applications >Phone Information.NoteStep 4 If you have an Extension Mobility profile, select Extension Mobility from the Calling Device drop-downmenu.Step 5 Ensure that you do not select Do not display call information nor Disable Auto Close.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 61ContactsCisco WebDialerREVIEW DRAFT - CISCO CONFIDENTIAL
If you select Do not display call information, the Make Call Window is not displayed when younext use the phone. If you select Disable auto close, the call window does not automatically closeafter 15 seconds.NoteSign Out of Cisco WebDialerProcedureStep 1 Access the Make Call or Hang Up window.Step 2 Select Sign Out. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.062ContactsSign Out of Cisco WebDialerREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 5Call History•Call History Overview, page 63•View the Call History, page 65•View Call Record Details, page 65•Filter the Call History, page 65•Dial From the Call History, page 66•Edit a Phone Number, page 66•Clear the Call History, page 67•Delete a Call Record, page 67Call History OverviewCall History allows you to view information about the last 150 calls on your phone. The Call History listsindividual calls and call groups chronologically from the most recent call to the oldest one. If your phone hasmultiple lines, calls on all lines are added together. The oldest calls over the 150-call limit are dropped fromthe history.In the Call History screen, the line information (such as “Line: 5623”) displays in the upper-right corner toindicate the line name or number for which the call history is displayed.If set up by your administrator, you see icons beside each Call History entry. The icon shows the status(Unknown, Idle, Busy, or DND) of the person who made the call.For each call record or call group, an icon to the left of the caller ID shows the call type:•Received:•Placed:•Missed:Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 63
On the Cisco IP Phone 8811, the icon is gray.NoteIf the caller ID is unavailable, “Unknown”is displayed, and the phone number is listed.Calls for the same caller ID and phone number are grouped together only when if they occur in chronologicalorder and do not have calls associated. For each group, the time of the latest call and the number of calls (suchas “(3)”) are displayed:•Incoming (Received) and outgoing (Placed) calls are grouped together.•Missed calls are grouped together in a separate group.For each individual call record or call group, the phone number is listed in blue and is contact sensitive fortouch dialing.Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from anormal call, and these calls are not grouped even when they are next to each other in the list.A plus (+) symbol on entries in call history, redial, or call directory indicates that your phone is set up to listinternational calls. For more information, contact your system administrator.The received and placed calls from shared lines are logged in the Call History. To view all the call historylogs, open the Call History screen. The following table describes the call state, icon, and tag for shared lines.TagCall IconCall StatePlacedLocally placed callsReceivedLocally received callsRemote PlacedRemotely placed callsRemote ReceivedRemotely received callsMissedOn the Cisco IP Phone8811, the icon is gray.NoteMissed callsYour Call History list displays the status of monitored lines, if the feature is enabled by your systemadministrator. Each call history item in the Call History lists displays an icon to identify the state of the line.The following states are available:•Offline•Idle•Busy•DND Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.064Call HistoryCall History OverviewREVIEW DRAFT - CISCO CONFIDENTIAL
View the Call HistoryProcedureStep 1 Press Applications .Step 2 Select Recents.Step 3 Scroll and select a call record or call group.Step 4 Press Exit to return to the Applications screen.View Call Record DetailsProcedureStep 1 If you are on a connected call, press Show Detail to show the Call Details screen. This screen displays singlecall information and call duration and updates each second.Step 2 If you are not on a connected call, follow the steps below.a) Press Applications and select Recents.b) Select a call record or group and press Show Detail.When you are on a call record, you can keep the Navigation cluster and Select button highlightedto display the call details.Notec) Press Return to return to the Call History screen.d) Press Exit to return to the Applications screen.Filter the Call HistoryProcedureStep 1 Press Applications and select Recents.Step 2 To sort calls for a specific line, select the required phone line and view the individual calls.Step 3 To sort by missed calls for a specific line, select the required phone line press Missed Calls.Step 4 Press Exit to return to the Applications screen.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 65Call HistoryView the Call HistoryREVIEW DRAFT - CISCO CONFIDENTIAL
Dial From the Call HistoryProcedureStep 1 If the phone is not in idle state, perform the following steps:a) Press Applications and select Recents.b) Select the call record that you want to dial and perform one of the following:•Press Call.•Pick up the handset.•Press Details.•Press Speakerphone or Headset .Step 2 If the phone is in idle state, press down on the Navigation cluster and Select button to display the On-HookDialing screen.Edit a Phone NumberProcedureStep 1 Press Applications and select Recents.Step 2 Press All Lines or the required line.Step 3 Select the call you want to edit and press EditDial.Press the Navigation pad right or left to move thecursor.Press to delete the character to the left of the cursor.NoteStep 4 Press Call to dial the number.Step 5 Press Return to return to the Call History list. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.066Call HistoryDial From the Call HistoryREVIEW DRAFT - CISCO CONFIDENTIAL
Clear the Call HistoryProcedureStep 1 Press Applications and select Recents.Step 2 Select All Lines or the required line.Step 3 Press Clear list and then press Delete to delete the call history list.Step 4 Press Cancel to go back to the Call History screen.Delete a Call RecordProcedureStep 1 Press Applications and select Recents.Step 2 Highlight the individual call record or call group that you want to delete.Step 3 Press Delete to delete an individual call record or all calls in a group.A Delete Record alert message appears for verification.Step 4 Press Delete to delete the record.Step 5 Press Exit to return to the Applications screen.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 67Call HistoryClear the Call HistoryREVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.068Call HistoryDelete a Call RecordREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 6Voicemail•Access Voicemail, page 69•Check for Voice Messages, page 69•Listen to Voice Messages, page 70•Visual Voicemail, page 70Access VoicemailProcedureStep 1 Press Messages.Step 2 Follow the voice prompts.Check for Voice MessagesProcedureCheck for voice messages in any of these ways:•Look for a solid red light on your handset.You can set up the visual message waiting lamp using the Self Care Portal.•Look for a colored box beside the line button.The colored background indicates that there are new voice messages and the number of missed callsand voice mail messages displays in the box.On the Cisco IP Phone 8811, the box isgray.NoteCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 69
When you select a line with a Message icon, the Login screen displays on the phone screen.If you had selected Yes in the Remember me screen when you last logged in, the messages listis displayed.NoteIf there are more than 99 new voice messages, the message count is replaced by a plus (+) sign.If call forwarding is set up on a line that has new voice messages, the Call Forward icon replacesthe Message icon on the line label.On the Cisco IP Phone 8811, the Call Forward icon isgray.Note•Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place acall.The stutter tone is line-specific. You hear it only when using the line that has new voice messages.You can set up audible message waiting tones using the Self Care Portal.Listen to Voice MessagesAfter you listen to your new voice messages, the message indicators are updated on the phone screen. If thereare no new voice messages, the Message icon is removed from the line label, and the Voicemail icon isremoved from the right side of the phone screen.ProcedureStep 1 To listen to voice messages, do one of the following:•Press Messages . The Login screen displays.If you selected Yes in the Remember me screen when you last logged in, the messages listdisplays.Note•Select a line with colored box beside it. The box indicates the number of messages waiting.The Cisco IP Phone 8881 displays a gray box.•Press the line button and then Voicemail .Step 2 Follow the prompts to listen to your voice message.Visual VoicemailVisual Voicemail is an alternative to audio voicemail. You use the screen on your phone to work with yourmessages, rather than respond to audio prompts. You can view a list of your messages and play your messages.You can also compose, reply to, forward, and delete messages. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.070VoicemailListen to Voice MessagesREVIEW DRAFT - CISCO CONFIDENTIAL
For more information, see Quick Start Guide for Visual Voicemail at http://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-user-guide-list.html.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 71VoicemailVisual VoicemailREVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.072VoicemailVisual VoicemailREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 7Advanced Calling Features•Conference, page 73•Meet Me Conference, page 75•Speed Dial, page 76•Do Not Disturb, page 78•Malicious Call Identification, page 79•Extension Mobility, page 79•Mobile Connect, page 80•Line Status, page 82•Custom Line Filters, page 83•Hunt Groups, page 86•Barge , page 87•Call Chaperone, page 88•Uniform Resource Identifier Dialing, page 89•Intelligent Proximity for Mobile Devices, page 90•Intelligent Proximity for Tablets, page 94ConferenceConference allows you to talk simultaneously with multiple parties in an ad hoc meeting.When you are talking on a call, use Conference to dial another party and add them to the call.If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines.For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference.As the conference host, you can remove individual participants from the conference. The conference endswhen all participants hang up.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 73
Add a Third Party to a ConferenceProcedureStep 1 Start with a connected call that is not on hold.Step 2 Press Conference and do one of the following:•Enter the phone number for the party you want to add and press Call.•Press a speed-dial button.•Press Speed Dial, enter a speed-dial number, and press Speed Dial again.•Press Active Calls and select a call.•Select a call from the Call History.Step 3 Wait for the party to answer or skip to step 4 while the call is ringing.Step 4 Press Conference.The conference begins.Join Calls Into a ConferenceThe conference is established on the line that had the active call.Your system administrator controls the ability to transfer calls from one line to another line.ProcedureStep 1 Start with two connected calls.Step 2 Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call.Step 3 Press Conference .Step 4 Press the line button for the other (held) call or if the held call is on another line:a) Press Active Calls.b) Choose a call from the list.c) Press Conference.The conference begins. The conference is established on the line that had the active call.Swap Between Calls Before Completing a ConferenceYou can consult privately with the conference and another person, before adding the person into the conference. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.074Advanced Calling FeaturesAdd a Third Party to a ConferenceREVIEW DRAFT - CISCO CONFIDENTIAL
ProcedureStep 1 Call a new conference participant, but do not add the participant to the conference.You must wait until the call is connected.Step 2 Press Swap to toggle between the participant and the conference.View Conference ParticipantsYou can view the details of the last 16 participants who joined the conference.ProcedureWhile in a conference, press Show Details to view a list of participants.When you place a call to another party and the person that you called creates a conference with athird phone, the Show Details softkey displays only for the person who created the conference.NoteRemove Conference ParticipantsProcedureStep 1 While in a conference, press Show Details.Step 2 Highlight the participant that you want to remove, then press Remove.Meet Me ConferenceMeet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference.The Meet Me conference begins when the host connects. Participants who call the conference before the hosthas joined hear a busy tone and must dial again.The conference ends when all participants hang up; the conference does not automatically end when the hostdisconnects.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 75Advanced Calling FeaturesView Conference ParticipantsREVIEW DRAFT - CISCO CONFIDENTIAL
Host a Meet Me ConferenceProcedureStep 1 Obtain a Meet Me phone number from your system administrator.Step 2 Distribute the Meet Me phone number to participants.Step 3 When you are ready to start the meeting, lift the handset to get a dial tone and press Meet Me.Step 4 Dial the Meet Me phone number.Join a Meet Me ConferenceProcedureStep 1 Dial the Meet Me phone number that the conference host provides.Step 2 If you hear a busy tone, the host has not yet joined the conference. In this case, hang up and try your callagain.Speed DialSpeed Dial allows you to press a button and enter a preset code to place a call. Before you can use Speed Dialfeatures on your phone, you must set up speed-dial in the Self Care Portal.Depending on setup, your phone can support these Speed Dial features:•Speed-dial buttons: Allow you to quickly dial a phone number from one or more line buttons set up forspeed dialing.If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dialline by using the line status indicators.•Speed-dial codes: Allow you to dial a phone number from a code (sometimes referred to as abbreviateddialing).You can use also use Speed Dial to reach telephone numbers that require a Forced Authorization Code (FAC),Client Matter Code (CMC), or additional digits (such as a user extension, a meeting access code, or a voicemailpassword). These numbers usually require you to input pause characters in the digit string.Related TopicsPause in Speed Dial, on page 77 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.076Advanced Calling FeaturesHost a Meet Me ConferenceREVIEW DRAFT - CISCO CONFIDENTIAL
Place a Call with a Speed-Dial ButtonBefore You BeginBefore you can use speed-dial buttons on your phone, you must set up Speed Dial in the Self Care Portal.ProcedureTo place a call, press a speed-dial button on the left side of your phone.Use a Speed-Dial Code On HookBefore You BeginBefore you can use speed-dial codes on your phone, you must set up Speed Dial in the Self Care Portal.ProcedureEnter the speed-dial code and press Speed Dial.Use a Speed-Dial Code Off HookBefore You BeginBefore you can use speed-dial codes on your phone, you must set up Speed Dial in the Self Care Portal.ProcedureStep 1 Lift the handset and press Speed Dial.Step 2 Enter the speed-dial code and press Speed Dial again to complete the call.Pause in Speed DialYou can use Speed Dial to reach destinations that require a Forced Authorization Code (FAC), Client MatterCode (CMC), dialing pauses, or additional digits (such as a user extension, a meeting access code, or a voicemail password). When you press the configured Speed Dial, the phone establishes the call to the destinationnumber and sends the specified FAC, CMC, and additional digits with dialing pauses inserted.To include dialing pauses in the speed dial, include a comma (,) as part of the speed-dial string. This commaspecifies a pause of 2 seconds. It also allows you to separate FAC and CMC from the other digits in thespeed-dial string.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 77Advanced Calling FeaturesPlace a Call with a Speed-Dial ButtonREVIEW DRAFT - CISCO CONFIDENTIAL
Be aware of the following requirements when you include FAC and CMC in the speed-dial string:Note•FAC must always precede CMC in the speed-dial string.•A speed-dial label is required for speed dials with FAC and DTMF digits.•Only one comma is allowed between FAC and CMC digits in the string.Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) representa pause of 4 seconds.Before you configure the speed-dial, try to dial the specified digits manually at least once to ensure thatthe digit sequence is correct.NoteThe phone does not save the FAC, CMC, or additional digits from the speed dial in the call history. If youpress Redial after connecting to a destination using the speed-dial, the phone prompts you to enter any requiredFAC, CMC, or DTMF digits manually.Example 1Consider the following requirements to access voicemail:•Called number to access voicemail: 8000•PIN: 123456# after announcement of 2 seconds•Voicemail response: Enter option 3 to read latest message after a pause of 6 seconds (while the automatedannouncement lists the available options)To set up the speed-dial to access this voice mailbox, specify the following speed-dial string:8000,123456#,,,3Example 2Consider the following call requirements•Called number: 95556543•FAC: 1234•CMC: 9876•Automated phone system response, required 4 seconds after the call is connected: 56789#To access this destination, specify the following speed-dial string:95556543,1234,9876,,56789#Do Not DisturbDo Not Disturb (DND) allows you to turn off one of the following incoming call indicators: Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.078Advanced Calling FeaturesDo Not DisturbREVIEW DRAFT - CISCO CONFIDENTIAL
•The ringer on your phone•The ringer and any visual notification that you have an incoming callWhen DND is enabled, your incoming calls forward to another number, such as your voicemail, if it is set upand the call is not saved or listed in your Call History.The DND feature affects all lines on a phone. The feature does not affect intercom or 911 calls.You can change your DND options from the Self Care Portal. For information on customizing your Do NotDisturb options, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.Turn DND On and OffProcedureStep 1 Press DND to turn on DND.Visual confirmation displays briefly.Step 2 Press DND again to turn off DND.Visual confirmation displays briefly.Malicious Call IdentificationMalicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates aseries of automated tracking and notification messages.Trace a Suspicious CallProcedurePress Report Caller to send a silent notification message to your system administrator.When the silent notification message is sent, your phone provides both a visual and audible confirmation.Extension MobilityCisco Extension Mobility (EM) allows you to configure a different Cisco IP Phone as your own temporarily.After you sign in to EM, the phone adopts your user profile, including your phone lines, features, establishedservices, and web-based settings. Your system administrator sets up EM for you.The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco IP Phone.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 79Advanced Calling FeaturesTurn DND On and OffREVIEW DRAFT - CISCO CONFIDENTIAL
Enable Extension MobilityProcedureStep 1 Press Applications .Step 2 Select Extension Mobility (name can vary, including EM Service).Step 3 Enter your user ID and PIN (provided by your system administrator).Step 4 Select a device profile if prompted.Step 5 Press Applications to sign out.Step 6 Select Services.Step 7 Select Extension Mobility.Step 8 Press Yes when prompted to sign out.Mobile ConnectMobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phonenumber.When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to makeand receive calls using the same directory numbers as your desk phone. These phones are called remotedestinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to yourmobile phone.When you enable Mobile Connect:•Your desk phone and remote destinations (your mobile phones) receive calls simultaneously.•When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected,and display a missed call message.•When you answer the call on one remote destination, the other remote destinations and desk phone stopringing and are disconnected, and a missed call message is shown on the other remote destinations.•When you answer the call on one remote destination and then switch the call to a Cisco Unified devicethat shares lines, the Cisco Unified devices that share the same line display a Remote In Use message. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.080Advanced Calling FeaturesEnable Extension MobilityREVIEW DRAFT - CISCO CONFIDENTIAL
Enable Mobile ConnectProcedureStep 1 Press Mobility to display the current remote destination status (Enabled or Disabled).Step 2 Press Select to change the status.Turn Mobile Connect On or Off for All Remote Destinations from a Desk PhoneProcedureStep 1 Press Mobility or To Mobile to display the current remote destination status (Enabled or Disabled).Step 2 Press Select to change the status.Switch a Desk Phone Call to a Mobile PhoneProcedureStep 1 Press Mobility.Step 2 Press Select to send a call to mobile phone.Step 3 Answer the in-progress call on your mobile phone.You cannot use the same phone line for any other calls, but if your desk phone supports multiplelines, you can use another line to make or receive calls.NoteSwitch a Mobile Call to the Desk PhoneProcedureStep 1 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.Step 2 Press the line on your desk phone to resume the call on your desk phone within 5 to 10 seconds and starttalking on the desk phone.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 81Advanced Calling FeaturesEnable Mobile ConnectREVIEW DRAFT - CISCO CONFIDENTIAL
Hand Off a Call from a Mobile Phone to the Desk PhoneProcedureStep 1 While on your mobile phone, enter the access code for the hand off feature.For more information, contact your system administrator.Step 2 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.Step 3 Press Answer on your desk phone within 10 seconds and start talking on the desk phone.For more information, contact your system administrator. The Cisco Unified devices that share the same linedisplay a Remote In Use message.Line StatusLine Status indicators allow you to view the state of a phone line that is associated with a speed-dial button.Your system administrator sets up Line Status indicators on your phone.Line Status IndicatorsLine Status indicators show the state of a line.IndicatorIconLine is in use.Line is idle.Line is ringing. (Only for Call Pickup.)Line is in a Do Not Disturb (DND) state.Line Status indicators can be set up on speed-dial buttons by your system administrator and can be used withthese features:Speed DialAllows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitoredline is unavailable, the Line Status button changes to a normal speed-dial button. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.082Advanced Calling FeaturesHand Off a Call from a Mobile Phone to the Desk PhoneREVIEW DRAFT - CISCO CONFIDENTIAL
Directed Call ParkAllows you to monitor the line status of and dial a Directed Call Park number on a speed-dial button.Call PickupAllows you to monitor the line status of (and pick up a ringing call on) a ringing call on aspeed-dial button.Your system administrator can also set up your phone to play an audible alert when a call rings on the monitoredline.Related TopicsCall Park, on page 47Speed Dial, on page 76Custom Line FiltersCustom Line Filters enable you to reduce alert activity by filtering it to high-priority lines by allowing youto set the alerting call notification priority on a subset of lines covered by an alert filter. The custom filtergenerates either traditional pop-up alerts or actionable alerts for incoming calls on the selected lines. For eachfilter, only the subset of lines under coverage will generate an alert. If a filter is turned off, lines under itscoverage will not show alert notifications.If this feature has been configured, there are three, selectable, filter types available to you:•All Calls (on all lines)•Daily schedule•Custom userThe administrator configures the default line filter, which is visible to you as the Daily schedule filter. Evenif the administrator has not configured the default filter, the all calls filter and custom filter options are availableto you. If you have not created any custom filters all provisioned lines are covered by the default line filter ifit exists, or all calls if it does not.You cannot edit either the All Calls filter or the Daily schedule filter, but you can use the Daily schedule filteras a template for a new, custom filter by duplicating and then editing the duplicate filter.You save the custom filters directly to your phone so that you can quickly select and change coverage. Youcan define a maximum of 20 custom filters, but only one filter may be active at a time.If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionablecall alerts apply only to the lines that are covered by filters.NoteCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 83Advanced Calling FeaturesCustom Line FiltersREVIEW DRAFT - CISCO CONFIDENTIAL
Add a Line FilterProcedureStep 1 On your phone, go to Applications >Settings.Step 2 Highlight Call notifications, and press Select.The current filter displays next to the option.Step 3 Highlight Add new filter and press Select.The maximum number of custom filters is 20. If you have already created the maximum number of customfilters, delete a filter before continuing with this procedure.Step 4 Press Select a second time to make the text editable.The Show incoming call notification for selected lines screen with available phone lines displays.Step 5 Accept the default name for the new filter, or enter a new one.Step 6 Select the lines to add to the new filter.All available lines are displayed in the list. If you require a line that is not in the list, contact your administrator.Step 7 Click Apply.Step 8 To view the filter, press Back.Select an Active Line FilterProcedureStep 1 On your phone, select Applications >Settings.Step 2 Highlight Call notifications, and press Select.The currently available filter options display.Step 3 Highlight the filter to apply and press Select.Delete a Line FilterProcedureStep 1 On your phone, go to Applications >Settings.Step 2 Highlight Call notifications, and press Select.Step 3 Highlight the filter to be deleted and press Delete. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.084Advanced Calling FeaturesAdd a Line FilterREVIEW DRAFT - CISCO CONFIDENTIAL
The filter is deleted and no longer appears in the list of filters.Duplicate a Line FilterProcedureStep 1 On your phone, go to Applications >Settings.Step 2 Highlight Call notifications, and press Select.Step 3 Highlight the filter to be duplicated and press Duplicate.Step 4 Highlight the duplicated filter and press Edit.Step 5 (Optional) Enter a new name for the filter.Step 6 Add or remove available lines from the filter.Step 7 Click Apply.Step 8 To view the filter, press Back.Edit a Line FilterProcedureStep 1 On your phone, go to Applications >Settings.Step 2 Highlight Call notifications, and press Select.Step 3 Highlight the filter to be edited and press Edit.You cannot edit the Daily schedule filter. For more information, contact your administrator.NoteStep 4 (Optional) Enter a new name for the filter.Step 5 Add or remove available lines from the filter.Step 6 Click Apply.Step 7 To view the filter, press Back.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 85Advanced Calling FeaturesDuplicate a Line FilterREVIEW DRAFT - CISCO CONFIDENTIAL
Rename a Line FilterProcedureStep 1 On your phone, go to Applications >Settings.Step 2 Highlight Call notifications, and press Select.Step 3 Highlight the filter to be renamed and press Edit.Step 4 Enter a new name for the filter.Step 5 Click Apply.Step 6 To view the filter, press Back.Hunt GroupsHunt Groups are used to share the call load in organizations that receive a large number of incoming calls.Your system administrator sets up a hunt group with a series of directory numbers. When the first directorynumber in the hunt group is busy, the system hunts for the next available directory number in the group anddirects the call to that phone.If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls, and you signout of the group when you want to prevent calls from ringing on your phone.Your administrator sets up the Queue Status button so that you can view statistics about the queue for thehunt group.Calls in the group call queue display the same call identification number, no matter which group phone accessesthe list.Sign In and Out of a Hunt GroupSigning out of a hunt group does not prevent direct calls from ringing your phone.ProcedureStep 1 Press Hunt Group to sign in.Visual confirmation displays briefly.Step 2 Press Hunt Group again to sign out. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.086Advanced Calling FeaturesRename a Line FilterREVIEW DRAFT - CISCO CONFIDENTIAL
Display Queue StatisticsUse the queue statistics to check the status of the hunt group queue.ProcedureStep 1 Press Queue Status.The Queue status window appears.Step 2 To refresh the statistics, press Update.Step 3 To exit, press Exit.BargeBarge allow you to add yourself to nonprivate calls on a shared line. You access the Barge function using theMerge softkey. A conference call is set up with yourself and the participants of the nonprivate call on theCisco Unified Communications Manager.Set Up Barge AlertBy default, the Barge Alert option is set to Off and you can barge into an eligible shared lined without receivinga prompt. When the Barge Alert is set to On, an alert prompt is displayed.ProcedureStep 1 On your phone, go to Applications >Settings.Step 2 At the Barge Alert menu item, click On to enable the alert or Off to enable Barge.By default, the barge alert prompt is toggled Off.Add Yourself to a Call on a Shared LineProcedurePress the line button for the shared line.Enable Privacy on a Shared LinePrivacy allows you to prevent others who share your line from seeing information about your calls.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 87Advanced Calling FeaturesDisplay Queue StatisticsREVIEW DRAFT - CISCO CONFIDENTIAL
Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled,others cannot view any of your shared lines.If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared lineas usual.ProcedureStep 1 Press Privacy to enable the feature.Visual confirmation displays on your phone screen for as long as the feature is enabled.Step 2 Press Privacy again to turn off the feature.Dismiss the Barge Alert Prompt WindowWhen the Prompt for Barge feature is enabled on your phone, you see a pop-up window when you start tobarge into a call.ProcedurePress No to cancel the barge, or press any line or session key.The alert closes automatically if the phone opens a new window, if a new alert window opens, or ifthe current session is no longer available for barge.NoteCall ChaperoneCall Chaperone allows an authorized Call Chaperone user (the chaperone) to supervise (chaperone) and recorda call. Chaperoned calls have a minimum of three parties: the calling party, the chaperone, and the calledparty. To determine if you are an authorized chaperone, contact your system administrator.The chaperone answers a call, creates a conference call, and remains on the conference call to chaperone andrecord the call. Cisco IP Phones that are set up with the Call Chaperone feature also have a Record button.When the chaperone hangs up the call, the entire conference ends.The chaperone can perform only the following tasks while chaperoning the call:•Record the call.•Conference in one participant. A chaperone can conference the first participant only; subsequentparticipants can be added to the conference only by the other participants in the conference.•End the call. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.088Advanced Calling FeaturesDismiss the Barge Alert Prompt WindowREVIEW DRAFT - CISCO CONFIDENTIAL
Record a Chaperoned CallProcedureStep 1 Answer an incoming call.Record displays if the system determines that the call must be chaperoned and recorded.Step 2 Press Conference to create a conference call.Step 3 Enter the phone number for the party you want to add and press Call.Step 4 When the called party answers, press Conference.The conference begins.Step 5 Press Record to begin recording the conference call.Alternatively, you can begin recording the call before the conference call is established. In this case, pressConference after answering the incoming call. The call gets put on hold automatically, and the recordingstops while you set up the conference call. The recording restarts automatically when the conference call isestablished.Step 6 Press End Call to end the chaperoned call; all parties are disconnected.Uniform Resource Identifier DialingYou can place calls using Uniform Resource Identifier (URI) Dialing, using the alphanumeric URI addressas a directory number; for example, bob@cisco.com. You must enter the URI address to select the contact.The phone screen displays the call information for the URI call. The phone stores the URI call informationin the Call History and the Details page. When you receive a call with a URI address, the URI address is storedin your Call History. Press Redial to call the most recently dialed URI address.Depending upon how the administrator configures your phone, you may see either the URI or the DirectoryNumber (DN) displayed for the incoming call alerts, call sessions and call history. If the phone is set to displaythe DN but only the URI is available, then the URI displays. If the phone is set to display the URI and onlythe DN is available, then the DN displays.URI calls cannot be placed using the soft keypad.NoteTo place an on-hook call using a URI address, you need to press the ABC softkey to switch the keypad mode.To place an off-hook call using a URI address, the URI address must be stored in your Call History or SpeedDial list.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 89Advanced Calling FeaturesRecord a Chaperoned CallREVIEW DRAFT - CISCO CONFIDENTIAL
When you enter a URI address to place a call, do not pause for more then 10 seconds between key presses.After 10 seconds of inactivity, the phone assumes that it has the complete address and attempts to placethe call.NoteWhen you dial or receive a call through URI dialing, the call window and incoming call alert display thecomplete URI address.When you enter a URI address, the maximum length is 254 characters. You can enter the complete domainname to override the default domain.URI dialing works with the other features of your phone:•You can configure a URI address as a speed dial entry to place a call.•You can configure the Call Forward All destination using the Speed Dial or Call History entries.•You can initiate a conference call and add multiple parties using URI Dialing if the URI address is storedin the Speed Dial list or Call History.•You cannot use URI addresses during Meet Me conferences or for Group Call Pickup.•You can initiate a transfer call using URI dialing if the URI address is stored in the Speed Dial list orCall History.•You can monitor the state (in-use or idle) of a call using URI Dialing associated with Speed Dial or CallHistory.•You can initiate URI Dialing when a busy or unavailable party becomes available.•You can hide the display of the URI address information.•When the phones are connected to the Cisco Unified Communications Manager Express and SurvivableRemote Site Telephony (CME/SRST), the URI Dialing functions are disabled. The ABC softkey doesnot appear on the phone screen.Intelligent Proximity for Mobile DevicesIntelligent Proximity allows you to pair your mobile device to use the mobile line through your Cisco IPPhone. Once the mobile device is paired, you can place and receive calls on the mobile line from your CiscoIP Phone, with either the handset or the speaker. You can also use calling features such as hold and redialwith the mobile line.If your Cisco IP Phone does not support Bluetooth then it also does not support Intelligent Proximity forMobile Devices. For more information, contact your administrator.NoteYou can share your mobile contacts and call history with the Cisco IP Phone, and move calls between yourmobile device and Cisco IP Phone. You can also view signal strength and battery level of the mobile deviceon the Cisco IP Phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.090Advanced Calling FeaturesIntelligent Proximity for Mobile DevicesREVIEW DRAFT - CISCO CONFIDENTIAL
You may experience some variances for feature availability due to the operating system and other differencesin mobile devices.NotePair a Mobile DeviceYou can connect one mobile device and one Bluetooth headset at the same time. You cannot connect onemobile device and one tablet at the same time. You can pair multiple mobile devices with the phone, but onlyone mobile device and one Bluetooth headset can be active at the same time.When you connect your Bluetooth headset and your mobile device at the same time, the Bluetooth headsetcannot be used to answer the audio from the mobile device.NoteIf your Cisco IP Phone does not support Bluetooth then it also does not support Pair a Mobile Device. Forexample, Cisco IP Phone 8851NR does not support Bluetooth. For more information, contact youradministrator.NoteYou pair the device with the phone to establish a communication path. After you pair your mobile device toyour Cisco IP Phone, the phone automatically connects to the mobile device when the device is in range, anddisconnects from the mobile device when the device is out of range. When the mobile device disconnects, themobile line is gray and displays not connected.ProcedureStep 1 Put the mobile device in discoverable mode.For more information about discoverable mode, see your mobile device documentation.NoteStep 2 On your Cisco IP Phone, press Applications.Step 3 Select Bluetooth >Add Bluetooth.Step 4 Add new device and select the mobile device from the available devices list to pair.Step 5 Verify the passkey on the mobile device and the Cisco IP Phone.Step 6 When you are prompted to save mobile contacts, choose to make your mobile device contacts and call historyavailable on your Cisco IP Phone.Switch Connected Mobile DevicesIf you have more than one paired mobile device in range of your Cisco IP Phone, you can choose whichmobile device to connect.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 91Advanced Calling FeaturesPair a Mobile DeviceREVIEW DRAFT - CISCO CONFIDENTIAL
ProcedureStep 1 Press the Applications button and select Bluetooth.Step 2 Select a mobile device from the available devices list.The previously connected mobile device is disconnected, and the selected mobile device is connected.Delete a Mobile DeviceProcedureStep 1 Select the mobile device in the available devices list.Step 2 Press Delete.Answer a Mobile CallProcedureSelect Answer.Decline a Mobile CallProcedureSelect Decline.The call ends.Ignore a Mobile CallProcedureSelect Ignore.The call ends. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.092Advanced Calling FeaturesDelete a Mobile DeviceREVIEW DRAFT - CISCO CONFIDENTIAL
Place a Mobile CallProcedureStep 1 Select a mobile line.Step 2 Enter a ten digit number or select a contact from the call history.Step 3 Press Call.Move a Call Between the IP Phone and a Mobile PhoneUse your Cisco IP Phone to move an active call to or from your mobile device.ProcedureStep 1 To move the call from your Cisco IP Phone to your mobile device, select Move audio.Step 2 To move the call from your mobile device to your Cisco IP Phone, select Move audio.Adjust the Mobile Device VolumeVolume controls on your Cisco IP Phone and mobile device are synchronized. Synchronization only occurswhen there is an active call.ProcedureWhile on a call, adjust the volume on either the desk phone or on your mobile device to adjust the mobiledevice volume.Mobile Contacts and Mobile Call History SharingA paired mobile device displays in Bluetooth >Accounts as Bluetooth. This account remains until themobile device is unpaired.Mobile Contacts can be checked from the Recents menu on the IP phone; Mobile Call History sharing canbe found using the New Call softkey.If your Cisco IP Phone does not support Bluetooth then it also does not support Mobile Contacts andMobile Call History Sharing. For example, Cisco IP Phone 8851NR does not support Bluetooth or MobileContacts and Mobile Call History Sharing. For more information, contact your administrator.NoteCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 93Advanced Calling FeaturesPlace a Mobile CallREVIEW DRAFT - CISCO CONFIDENTIAL
Synchronize Bluetooth ContactsThe contacts automatically synchronize to the Cisco IP phone when the mobile device connected. The contactsupdate when a call ends or when the mobile device reconnects. There is no need to sync contact manually.Use the following procedure to check the status of the contacts.ProcedureStep 1 Press Contacts.Step 2 Select Settings.Step 3 Select Phone Book Access.Save Bluetooth ContactsUse this procedure if your Bluetooth Phone Book Access Profile option is No.This procedure only applies to Cisco IP Phone 8851 and 8861. Cisco IP Phone 8851NR does not supportBluetooth.NoteProcedureOn the Contacts screen, select your mobile phone and check Save.Delete Bluetooth ContactsUse this procedure if your Bluetooth Phone Book Access Profile option is Save.This procedure only applies to Cisco IP Phone 8851 and 8861. Cisco IP Phone 8851NR does not supportBluetooth.NoteProcedureOn the Contacts screen, select your mobile phone and check Delete.Intelligent Proximity for TabletsIf you have a tablet, you can pair the tablet to the phone using Bluetooth. After pairing, audio from a softclient phone call on the tablet can be played on the phone . There are no phone call management options forcalls from tablets.The phone supports connections from Android and iOS tablets. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.094Advanced Calling FeaturesIntelligent Proximity for TabletsREVIEW DRAFT - CISCO CONFIDENTIAL
If your Cisco IP Phone does not support Bluetooth then it also does not support Intelligent Proximity forTablets. For example, Cisco IP Phone 8851NR does not support Bluetooth and thus it does not supportIntelligent Proximity for Tablets. For more information, contact your administrator.NotePair a TabletYou can connect a tablet and a Bluetooth headset at the same time. You cannot connect a tablet and a mobilephone at the same time.After you pair your tablet to your Cisco IP Phone, the phone will automatically connect to the tablet whenthe tablet is in range, and disconnect from the tablet when the tablet is out of range.When you connect your Bluetooth headset and your tablet at the same time, the Bluetooth headset cannotbe used to answer the audio from the or tablet.NoteCisco IP Phone 8851NR does not support BluetoothProcedureStep 1 Put the tablet in discoverable mode.For more information about discoverable mode, see your tablet documentation.NoteStep 2 On your Cisco IP Phone, press Applications.Step 3 Choose Bluetooth >Add Bluetooth device.Step 4 Select the tablet from the available devices list to pair.Step 5 Verify the passkey on the tablet and the Cisco IP Phone.Move Audio from the Tablet to the PhoneCisco IP Phone 8851NR does not support BluetoothProcedureStep 1 When the soft client call comes to the tablet, set the audio path to use the Bluetooth connection to the phone.Step 2 Listen to the audio on the phone using the headset, handset, or speakerphone.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 95Advanced Calling FeaturesPair a TabletREVIEW DRAFT - CISCO CONFIDENTIAL
Manage Tablet Audio on PhoneCisco IP Phone 8851NR does not support BluetoothProcedureStep 1 To move the audio from the phone handset to the phone headset, press Headset.Step 2 To move the audio from the phone handset to the phone speakerphone, press Speakerphone.Step 3 To move the audio from the headset or the speakerphone to the handset, pick up the handset.Step 4 To move the audio back to the tablet, hang up the handset or press Release.Step 5 To handle an incoming phone call on the phone, answer the phone.The audio for the active soft client reverts to the tablet automatically. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.096Advanced Calling FeaturesManage Tablet Audio on PhoneREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 8Advanced Operations•Applications, page 97•Mobile and Remote Access Through Expressway, page 98•Video Calls and Security, page 103•Call Functions, page 104•Feature Buttons and Softkey, page 106•Survivable Remote Site Telephony Overview, page 108ApplicationsYou can view the applications that are running on your phone, including those that are not under Applicationsmenu; for example, Directories. You may first see the disclaimer required for remote workers, if you havenot already accepted it.View Active ApplicationsProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Running Applications.The phone displays a list of applications running on the phone including those that are not under the Applicationmenu.Step 3 Press Exit to return to the Applications screen.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 97
Switch to Active ApplicationsProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Running Applications.Step 3 Choose a running application and press Switch To to open and use the selected application.Step 4 Press Exit to close the application.Close Active ApplicationsProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Running Applications.Step 3 Select a running application and press Close App to close the application. Choose one of the following actionsin the alert pop up:•Press Close to close the application without saving the changes.•Press Cancel to cancel the close application operations.Step 4 Press Exit to return back to the Applications screen.Mobile and Remote Access Through ExpresswayMobile and Remote Access Through Expressway lets you easily and securely connect into your corporatenetwork when working away from your corporate office (off-site). This feature is enabled by default.When your phone detects that it is in off-premises mode, the Mobile and Remote Access Through Expresswaysign-in window appears, and you can sign in to your corporate network.If your phone firmware is not up to date, you must upgrade the firmware while you are on-site. OtherwiseMobile and Remote Access Through Expressway may not function correctly. For more information,contact your administrator.Note Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.098Advanced OperationsSwitch to Active ApplicationsREVIEW DRAFT - CISCO CONFIDENTIAL
If the DHCP option 150 is enabled on your network router, you may have trouble logging in to the corporatenetwork. Disable DHCP option 150 on your router and configure the static IP address directly.NotePhone Features Available for Mobile and Remote Access Through ExpresswayMobile and Remote Access Through Expressway provides secure VPN-less access to collaboration servicesfor Cisco mobile and remote users. But to preserve network security, it limits access to phone features.The following table shows the phone features available with Mobile and Remote Access Through Expressway.Table 1: Available Phone Features forMobile and Remote Access Through ExpresswayAvailable Phone FeatureAbbreviated Dialing1.Assisted Directed Call Park2.Busy Lamp Field (BLF)3.Busy Lamp Field (BLF) Pickup4.Busy Lamp Field (BLF) Speed Dial5.Call Back6.Call Forward7.Call Forward Notification8.Call Park9.Call Pickup10.Conference11.Direct Transfer12.Directed Call Park13.Divert14.Do Not Disturb (DND)15.Group Call Pickup16.Hold/Resume17.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 99Advanced OperationsPhone Features Available for Mobile and Remote Access Through ExpresswayREVIEW DRAFT - CISCO CONFIDENTIAL
Available Phone FeatureHold Reversion18.Immediate Divert19.Join20.Meet Me Conference21.Message Waiting Indicator22.Mobile Connect2.3Mobile Voice Access24.Music On Hold25.Mute26.Onhook Dialing27.Plus Dialing28.Redial29.Speed Dial30.Transfer31.Uniform Resource Identifier (URI) Dialing32.Visual Voicemail33.Voice Message System34.Sign in with Mobile and Remote Access Through ExpresswayYou can store your login information with User Credentials Persistent for Expressway Sign-In. Contactyour administrator to enable this feature.TipBefore You BeginBefore you can connect to your corporate network using Mobile and Remote Access Through Expressway,you must have a valid service name, username, and password. If you do not have this information, contactyour administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0100Advanced OperationsSign in with Mobile and Remote Access Through ExpresswayREVIEW DRAFT - CISCO CONFIDENTIAL
ProcedureStep 1 Enter your service name in the Service Name field.Draft comment: Design team: Please provide the updated information on how to enter the menu.Step 2 Enter your username in the Username field.Step 3 Enter your password in the Password field.Step 4 Press Submit.If a login is unsuccessful, an error message appears; log in again, or cancel the login procedure.Cisco Collaboration Problem Reporting ToolWhen you are signed in to your network with Mobile and Remote Access Through Expressway, you can usethe Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs - and to report problemsto your system administrator. This tool is found on the Phone Information screen.PRT is available only when your phone is Off-Premises mode and you are connected to your corporate networkwith Mobile and Remote Access Through Expressway.Report a Problem with Cisco Collaboration Problem Reporting ToolThe Cisco Collaboration Problem Reporting Tool may fail to upload your phone logs. If this happens, anerror message appears with an IP address. Use the generated IP address to access the logs from the phone.NoteBefore You BeginYou must be logged in to your corporate network with Mobile and Remote Access Through Expresswaybefore you can report a Problem with Cisco Collaboration Problem Reporting Tool (PRT).Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 101Advanced OperationsCisco Collaboration Problem Reporting ToolREVIEW DRAFT - CISCO CONFIDENTIAL
ProcedureStep 1 Press Applications.Step 2 Select Phone Information.Step 3 Press Report Problem.Step 4 Enter the current date in the Date of Problem field. Use the format dd/mm/yyyy. The current date appearsin this field by default.Step 5 Enter a time into the Time of Problem field. The current time appears in this field by default.Step 6 Select Problem Description.Step 7 Select a description from the displayed list.Step 8 Press Submit.Set Up a VPN Phone for Mobile and Remote Access Through ExpresswayIf your phone is set up for use with a virtual private network (VPN), you must reset the Network Settings toclear the Alternate TFTP setting before you can access your company network with Mobile and RemoteAccess Through Expressway. This ensures that the phone detects the off-premises network and stops thephone from making a VPN connection.Before You BeginDraft comment: Design Team: Please confirm this procedureTo complete this procedure, you must have a valid service name, username, and password. If you do not havethis information, contact your administrator.ProcedureStep 1 Choose Admin Settings from the Applications menu.Step 2 Choose Reset Settings.Step 3 Choose Network Settings.Step 4 Log in to your network with Mobile and Remote Access Through Expressway.Set Up a Phone for Use with VPNBefore You Begin Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0102Advanced OperationsSet Up a VPN Phone for Mobile and Remote Access Through ExpresswayREVIEW DRAFT - CISCO CONFIDENTIAL
Draft comment: Design Team: Please confirm this procedureTo complete this procedure, you must have a valid TFTP server address, service name, username, and password.If you do not have this information, contact your administrator.ProcedureStep 1 Choose Admin Settings from the Applications menu.Step 2 Choose Reset Settings.Step 3 Choose Network Settings.Step 4 Log in to your network with Mobile and Remote Access Through Expressway.Step 5 Choose Admin Settings from the Applications menu.Step 6 Choose Ethernet Setup.Step 7 Choose IPv4 Setup.Step 8 Choose TFTP server 1.Step 9 Enter your TFTP server address in the TFTP server 1 field.Step 10 Choose Apply.Step 11 Choose Exit.Turn Off the Alternate TFTP ServerIf you are off-premises but the Mobile and Remote Access Through Expressway sign-in window does notappear on your phone, the Alternate TFTP setting may be turned on. The Alternate TFTP setting must be setto Off. To turn off the Alternate TFTP setting, follow these steps.ProcedureStep 1 ChooseApplications .Step 2 Choose Admin Settings >Ethernet Setup >IPv4 Setup.Step 3 Set the Alternate TFTP Setting to Off.Video Calls and SecurityThe audio for a call can be secure or nonsecure. Similarly, the video stream for a call can be secure or nonsecure.Depending on the system configuration, the Secure icon displays when only audio stream is secure or whenboth audio and video streams are secure. For more information, contact your system administrator.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 103Advanced OperationsTurn Off the Alternate TFTP ServerREVIEW DRAFT - CISCO CONFIDENTIAL
Call FunctionsThis section provides information about some of the advanced call functions that are available on Cisco IPPhones.Agent GreetingAgent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,such as a customer call, before you begin the conversation with the caller. You can prerecord a single greetingor multiple greetings as needed.When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greetingends or answer the call over the greeting.For more information, contact your system administrator.Alert CallsThe Alert Calls feature allows you to view a list of all Alert Calls in chronological order (oldest to most recent).You interact with this feature using a programmable line key, which makes it easier to view all of the AlertCalls that are received across your phone lines.An Alert Call is a specific phone number that you consider important and want to be alerted to when youreceive a call from or make a call to this number.System administrators set up the Alert Calls button. For more information, contact your system administrator.Actionable Incoming Call AlertThe Actionable Incoming Call Alert displays an actionable alert instead of a toast alert when you receive anincoming call. In addition to displaying incoming caller details, the actionable alert allows you to answer,ignore, or divert the call.Your administrator configures the Actionable Incoming Call Alert. By default, this actionable alert is disabled.If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionablecall alerts apply only to the lines that are covered by filters.NoteAnswerAnswer allows you to answer the oldest call that is available on all line appearances on your phone, includingHold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priorityover Held or Park Reversion calls.Your system administrator sets up the Answer button depending on your call-handling needs and workenvironment. Typically, the Answer is set up if you have multiple lines. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0104Advanced OperationsCall FunctionsREVIEW DRAFT - CISCO CONFIDENTIAL
When you get a call, you see a notification window on the phone screen, called a call toast. The call toastremains visible for a preset amount of time. Your system administrator sets up the default time.If an incoming call has been call forwarded from another phone, you may see additional information in thecall toast to identify that the call has been forwarded. Your system administrator controls the amount ofadditional information displayed. Additional information can identify the person who forwarded the call toyou and the caller information.Client Matter CodeYour administrator may require that you enter a Client Matter Code (CMC) after you dial a phone number.The CMC can be used for accounting or billing codes. For more information, contact your system administrator.When you need to enter a CMC, the phone displays Enter Client Matter Code, the dialed numberchanges to “********”, and you hear a special tone. Enter the CMC for the call using the keypad.Related TopicsForced Authorization Code, on page 105Forced Authorization CodeYour administrator may require that you enter a Forced Authorization (FACC) after you dial a phone number.The FAC controls access to phone numbers. For more information, contact your system administrator.When you need to enter an FAC, the phone displays Enter Authorization Code, the dialed numberchanges to “********”, and you hear a special tone. Enter the FAC for the call using the keypad. For securityreasons, the phone displays a “*”instead of the number entered.Related TopicsClient Matter Code, on page 105Secure and Nonsecure Indication TonesWhen a phone is configured as secure (encrypted and trusted), it can be given a “protected”status. After aphone is protected, it can be configured to play an indication tone at the beginning of a call.You will hear these secure or nonsecure indication tones only on protected phones. If the overall call statuschanges during the call, the protected phone plays the appropriate tone.When the Play Secure Indication Tone option is enabled (True), the following circumstances determine thetype of tone the protected phone plays:•If end-to-end secure media is established and the call status is secure, the phone plays the secure indicationtone (three long beeps with pauses)•If end-to-end nonsecure media is established and the call status is not secure, the phone plays the nonsecureindication tone (six short beeps with brief pauses)•When the Play Secure Indication Tone option is disabled, no tone plays.For more information, contact your system administrator.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 105Advanced OperationsClient Matter CodeREVIEW DRAFT - CISCO CONFIDENTIAL
Shared LinesShared lines allow you to use one phone number for multiple phones and either you or your coworker cananswer the call. When the line flashes red, your coworker can pick up the call.If you share a line with a coworker:•When a call comes in on the shared line:•Your phone rings, the line button is solid amber, and the session button flashes amber.•Your coworker's phone rings, the line button is solid amber, and the session button flashes amber.•When your coworker has a call on the shared line:•If your coworker has privacy enabled, the shared line button is solid red, the session button is solidred, but the call information does not display on your phone.•If your coworker does not have privacy enabled, the shared line button is solid red, the sessionbutton is solid red, and the call information (name and number, if available) displays on your phone.•If you put the call on hold:•Your line button is solid green and the session button pulses green•Your coworker’s line button is solid red and the session button pulses red.•You or the coworker can join a call on the shared line using the Barge feature. Barge converts the callinto a conference. To barge, press the red session button for the remote in-use call on the shared line.Feature Buttons and SoftkeyDepending on how your system administrator set up your phone, some features included in this guide maynot be available to you.The following table provides information about some of the features that are available on softkeys and dedicatedfeature buttons and some that your system administrator can set up on programmable feature buttons. Featuresthat appear on softkeys are set up by your system administrator.SoftkeyProgrammable featurebuttonDedicated featurebuttonFeature nameXAlert CallsXAll CallsXXAnswerXDisplays as MergeBargeXXCall Back Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0106Advanced OperationsShared LinesREVIEW DRAFT - CISCO CONFIDENTIAL
SoftkeyProgrammable featurebuttonDedicated featurebuttonFeature nameXCall Forward AllXXCall ParkXCall Park Line StatusXXCall Pickup (Pick Up)XCall Pickup Line StatusXXConferenceXDeclineXXDo Not DisturbXXGroup Pickup (GroupPick Up)XXHoldXHunt GroupsXIntercomXXMalicious CallIdentification (MCID)XXMeet MeXXMobile Connect(Mobility)XMuteXXOther PickupXPLK Support for QueueStatusXPrivacyXQueue StatusXXQuality Reporting Tool(QRT)XRecordCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 107Advanced OperationsFeature Buttons and SoftkeyREVIEW DRAFT - CISCO CONFIDENTIAL
SoftkeyProgrammable featurebuttonDedicated featurebuttonFeature nameXXRedialXXSpeed DialXXSpeed Dial Line StatusXSupport for Hold Buttonon USB HeadsetsXXTransferSurvivable Remote Site Telephony OverviewIf communication between your phone and the Cisco Unified Communications Server is interrupted, youreceive an alert message on your phone. If you are on an active call, the call remains established, and youenter a failover situation. This failover is the Survivable Remote Site Telephony (SRST) feature.While in failover, not all the features of your phone are available. The following table describes typical featureand feature availability, although not all the features may be supported on your phone . For more informationabout feature availability during failover, contact your system administrator.SRST does not support IPv6.NoteTable 2: Feature Support During FailoverNotesSupportedFeatureYesNew CallYesEnd CallYesRedialYesAnswerYesHoldYesResumeYesConferenceThe Active Calls softkey does notdisplay.NoConference to Active Calls (Join) Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0108Advanced OperationsSurvivable Remote Site Telephony OverviewREVIEW DRAFT - CISCO CONFIDENTIAL
NotesSupportedFeatureNoConference ListYesTransferNoTransfer to Active Calls (DirectTransfer)YesAuto AnswerYesCall WaitingYesCaller IDYesAudible Message Waiting IndicatorYesAll Calls Programmable Line KeyYesAnswer Programmable Line KeyConference is the only featuresupported.YesUnified Session PresentationYour voicemail will not besynchronized with other users inthe Cisco Unified CommunicationsManager cluster.YesVoicemailYesSpeed DialYesService IRL Programmable LineKeyThe iDivert softkey does notdisplay.NoTo Voicemail (iDivert)Lines are supported but cannot beshared.PartialLine FiltersThe Park softkey does not display.NoPark MonitoringThe Merge softkey does notdisplay.NoMergeMessage count badges do notappear on the phone screen.Only the Message Waiting icondisplays.NoEnhanced Message WaitingIndicationCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 109Advanced OperationsSurvivable Remote Site Telephony OverviewREVIEW DRAFT - CISCO CONFIDENTIAL
NotesSupportedFeatureThe softkey does not display.NoDirected Call ParkCalls remain on hold indefinitely.NoHold ReversionCalls appear as Local Hold calls.NoRemote HoldThe Meet Me softkey does notdisplay.NoMeet MeThe softkey causes no action.NoPickUpThe softkey causes no action.NoGroup PickUpThe softkey causes no action.NoOther PickUpThe softkey causes no action.NoMalicious Call IDThe softkey causes no action.NoQRTThe softkey causes no action.NoHunt GroupThe softkey causes no action.NoIntercomThe softkey causes no action.NoMobilityThe softkey causes no action.NoPrivacyThe Call Back softkey does notdisplay.NoCall BackYesShared lineYesBLF Speed DialVideo conference is not supported.YesVideoWhen your phone loses connectivity, your phone may display a message like this: Serviceinterruption. Some features unavailable. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0110Advanced OperationsSurvivable Remote Site Telephony OverviewREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 9User Preferences•Change the Wallpaper, page 111•Change the Ringtone, page 112•Adjust the Phone Screen Brightness, page 112•Adjust Phone Screen Contrast, page 112•Change the Font Size, page 113•Change the Phone Name, page 114•Adjust the Headset Sidetone, page 114•Phone Services, page 115•Line Settings, page 115Change the WallpaperYour system administrator controls if you can change the wallpaper. If you can change the wallpaper, youcan set up your phone with wallpapers that are provided with the phone, or with your own custom wallpaper.For more information, contact your system administrator.ProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Settings.Step 3 Select Wallpaper and select a wallpaper option.Step 4 Press Preview to see the wallpaper on your phone screen.Step 5 Press Set to apply the wallpaper to the phone.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 111
Change the RingtoneYou can choose a different ringtone for each line that your phone plays to indicate an incoming call. Forinformation about adding custom ringtones to your phone, contact your system administrator.ProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Settings.Step 3 Select Ringtone.Step 4 If your phone has multiple lines, select a line and press Edit or Select.Step 5 Highlight a ringtone.Step 6 Press Select or Edit.Step 7 Press Play to play the sample ringtone.Step 8 Press Set to apply the ringtone.Step 9 To apply the ringtone to all lines, press Apply To All.Step 10 Press Return to return to the Settings screen.Adjust the Phone Screen BrightnessYou can adjust your phone screen brightness level.ProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Settings.Step 3 Select Brightness.•To increase brightness, press up or right on the Navigation cluster.•To decrease brightness, press down or left on the Navigation cluster.Step 4 Press Save to set the brightness, or press Cancel to exit.Adjust Phone Screen ContrastYou can adjust the contract on the Cisco IP Phone 8811. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0112User PreferencesChange the RingtoneREVIEW DRAFT - CISCO CONFIDENTIAL
ProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Settings.Step 3 Select Contrast.•To increase contrast, press up or right on the Navigation cluster.•To decrease contrast, press down or left on the Navigation cluster.Step 4 Press Save to set the contrast, or press Cancel to exit.Change the Font SizeYou can increase or decrease the maximum number of characters the phone displays by changing the fontsize for the displayed characters. To increase the maximum number of displayed characters, select a smallerfont size. To decrease the maximum number of displayed characters, select a larger font size.The font size affects the following labels:•call screen (caller name and feature key label)•caller name in the Call History•line label on the phone screen•line label on the Cisco IP Phone 8800 Key Expansion Module (KEM)The following table describes the configuration setting and the corresponding font sizes.KEMCall HistoryCall Session:Caller NumberCall Session:Caller NameLine LabelConfigurationSetting1st Line: 26 px2nd Line: 22 pxName: 26 pxNumber: 24 px22 px26 px1st Line: 26 px2nd Line: 22 pxHuge1st Line: 24 px2nd Line: 20 pxName: 24 pxNumber: 22 px20 px24 px1st Line: 24 px2nd Line: 20 pxLarge1st Line: 22 px2nd Line: 18 pxName: 22 pxNumber: 20 px18 px22 px1st Line: 22 px2nd Line: 18 pxRegular(default)1st Line: 20 px2nd Line: 16 pxName: 20 pxNumber: 18 px16 px20 px1st Line: 20 px2nd Line: 16 pxSmall1st Line: 18 px2nd Line: 14 pxName: 18 pxNumber: 16 px14 px18 px1st Line: 18 px2nd Line: 14 pxTinyCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 113User PreferencesChange the Font SizeREVIEW DRAFT - CISCO CONFIDENTIAL
ProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and choose Settings.Step 3 Choose Font Size.Step 4 Choose Huge,Large,Regular,Small, or Tiny and press Set.Step 5 Press Exit to return to the Settings screen.Change the Phone NameYou can change the name of the phone from the default name.ProcedureStep 1 On the phone, select Applications >Settings.Step 2 Scroll and select Phone Name.Step 3 Use the keypad to enter a name.Step 4 Press Apply to save the changes or press Revert to cancel the change.Step 5 Press Exit.Adjust the Headset SidetoneIf your system administrator has sets the Headset Sidetone Controls feature for your phone, you can specifythe volume of your headset from your phone.ProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to select Settings.Step 3 Select Headset Sidetone.Step 4 Select one of these sidetone levels:•Off•Low•Normal Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0114User PreferencesChange the Phone NameREVIEW DRAFT - CISCO CONFIDENTIAL
•HighPhone ServicesPhone services can include special phone features, network data, and web-based information (such as stockquotes and movie listings). You must subscribe to a phone service using the Self Care Portal before you accessit on your phone.For more information, contact your system administrator.If only one service is set up, the service opens by default. If more than one service is set up, select an optionfrom the menu.Select a service by using one of these feature buttons:•(Feature button that your system administrator sets up)•Messages•Applications•ContactsFor information on Cisco Unified Communications Self Care Portal, see the Cisco Unified CommunicationsSelf Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.Line SettingsLine settings affect a specific phone line (directory number) on your phone. Line settings can include callforwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and otherline-specific settings.You can change your line settings using the Cisco Unified Communications Self Care Portal. For information,see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 115User PreferencesPhone ServicesREVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0116User PreferencesLine SettingsREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 10Cisco Unified Video Camera•Install Cisco Unified Video Camera, page 117•View Camera Details, page 119•Cisco Unified Video Camera Features, page 119•Camera Lens Shutter, page 120•Camera Preferences, page 121•Reset Camera, page 124Install Cisco Unified Video CameraThe Cisco Unified Video Camera can be mounted on your Cisco Unified IP Phone 8845 or 8865, or it can bemounted on your computer monitor. If you need help installing or positioning your camera, contact yoursystem administrator.Mount Camera on PhoneProcedureStep 1 Remove the protective plastic from the camera lens and body.Step 2 On the phone, remove the small plastic cover located on the topside of the phone display.Step 3 With your phone idle (no calls), slide the camera USB connector (on the bottom of the camera) into the PhoneUSB port (on the back of the phone display).As you do this, pins on the underside of the camera fit into pinholes on the top of the phone display to furtherstabilize the camera.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 117
Step 4 Look for the installation confirmation message on the phone screen.Step 5 After installation is complete, adjust the View Area and Brightness settings as needed.Mount Camera on MonitorProcedureStep 1 Obtain a mounting clip and USB extension cable from your system administrator.Step 2 Remove the protective plastic from the camera lens and body.Step 3 Plug the USB extension cable into the USB port on the back of the phone display.Step 4 Place the camera in the mounting clip, as shown in the following figure.Step 5 With your phone idle (no calls), attach the USB cable to the USB connector on the bottom of the camera.Step 6 Adjust the mounting clip as needed to rest securely on your computer monitor. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0118Cisco Unified Video CameraMount Camera on MonitorREVIEW DRAFT - CISCO CONFIDENTIAL
As shown in the following figure, the mounting clip has two removable sliding supports (small and large).Choose the support that best fits your computer monitor; you can remove the remaining support.Step 7 Look for the installation confirmation message on the phone screen.Step 8 After installation is complete, adjust the View Area and Brightness settings as needed.View Camera DetailsProcedureStep 1 Press Applications .Step 2 Use the Navigation pad and Select button to scroll and select Accessories.Step 3 Select Cisco Unified Video Camera and press Details.Step 4 Press Return to return to the Accessories screen.Cisco Unified Video Camera FeaturesThe Cisco Unified Video Camera includes the following features.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 119Cisco Unified Video CameraView Camera DetailsREVIEW DRAFT - CISCO CONFIDENTIAL
Camera lens: Swivels up and down to adjust thecamera angle. The lens shutter can close to blockvideo transmission.2LED: Indicates the state of the camera as follows:•Video transmitting—Green•Video muted—Red1Mounting pins: Secures the camera to your CiscoUnified IP Phone. The pins fit into the designatedslots on top of the phone.4USB connector3Camera Lens ShutterThe camera lens shutter allows you to physically block video transmission from your camera. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0120Cisco Unified Video CameraCamera Lens ShutterREVIEW DRAFT - CISCO CONFIDENTIAL
Close Camera Lens ShutterThe following figure shows the location of the camera lens shutter.ProcedureStep 1 To close the shutter, rotate the lens clockwise.Step 2 To open the shutter, rotate the lens counterclockwise.Camera PreferencesCamera preferences allows you to set user preferences for the following items:•Auto Transmit•Brightness•Viewing AreasEnable Auto TransmitWhen Auto Transmit Video is on, the camera streams video automatically during calls.When Auto Transmit is off, video for each call is automatically muted (however, your phone still receivesvideo).Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 121Cisco Unified Video CameraClose Camera Lens ShutterREVIEW DRAFT - CISCO CONFIDENTIAL
ProcedureStep 1 Press Applications .Step 2 Use the Navigation pad and Select button to scroll and select Accessories.Step 3 Select Cisco Unified Video Camera.Step 4 Press Set-up.Step 5 Press Turn On to enable the Auto Transmit feature, or press Return to return to the Set-up screen.Adjust Camera BrightnessThe brightness setting affects the video that you transmit to others; it does not affect video that you receivefrom other parties.Because the field of view can affect brightness, adjust the View Area before adjusting the brightness.ProcedureStep 1 Press Applications .Step 2 Use the Navigation pad and Select button to scroll and select Accessories.Step 3 Select Cisco Unified Video Camera.Step 4 Select Brightness.•To increase brightness, press the right or up arrow on the Navigation pad.•To decrease brightness, press the left or down arrow on the Navigation pad.Step 5 Press Save to set the brightness, or press Return to return to the Setup screen.Adjust Camera View AreaThe view area acts as a wide angle and zoom function for your camera:•Increasing the view area allows the camera to capture a wider image field.•Decreasing the view area acts as a zoom and narrows the image field. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0122Cisco Unified Video CameraAdjust Camera BrightnessREVIEW DRAFT - CISCO CONFIDENTIAL
ProcedureStep 1 Press Applications .Step 2 Use the Navigation pad and Select button to scroll and select Accessories.Step 3 Select Cisco Unified Video Camera.Step 4 Select View Area•To increase the camera viewing area, press the right or up arrow on the Navigation pad.•To decrease the camera viewing area, press the left or down arrow on the Navigation pad.Step 5 Press Save to set the contrast, or press Return to return to the Setup screen.Access Preview VideoPreview Video allows you to see the view from your camera when you are not in a video call. Use PreviewVideo before making video calls to help set up and position your camera effectively.ProcedureStep 1 Press More.Step 2 Press Preview Video.Enable VideoThe Enable Video On/Off settings in the phone menu controls the ability to control the video capability ofthe phone. If you enabl video, you identify the phone as being capable of sending and receiving video. If youdisable video, your calls use only audio. Your system administrator controls the ability to use video for calls.Follow these steps to turn this feature on or off:ProcedureStep 1 Press Applications.Step 2 Use the navigation pad and Select button to select Preferences.Step 3 Select Video.Step 4 Press On/Off softkey or Select button to toggle video on or off.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 123Cisco Unified Video CameraAccess Preview VideoREVIEW DRAFT - CISCO CONFIDENTIAL
Reset CameraProcedureStep 1 Press Applications .Step 2 Use the Navigation pad and Select button to scroll and select Accessories.Step 3 Select Cisco Unified Video Camera and press Reset.The phone resets the default configuration of the Cisco Unified Video Camera.Step 4 Press Cancel to return to the Accessories screen. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0124Cisco Unified Video CameraReset CameraREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 11Accessories•Accessory List, page 125•View the Accessories List, page 126•View Accessories Details, page 126•USB Devices, page 127•Set Up Wideband for an Analog Headset, page 128•Bluetooth Headsets, page 129•USB Headsets, page 132•Cisco IP Phone 8800 Key Expansion Module, page 132Accessory ListYour phone supports accessories from Cisco and third-party manufacturers.Cisco AccessoriesXXX—Add-on moduleCisco IP Phone 8800 KeyExpansion Module————Add-on moduleCisco Unified CameraXXXXAdd-on moduleVirtual desktopinfrastructure (VDI) clientThird-Party AccessoriesCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 125
XXXXAnalogHeadsetXXXXAnalog WidebandX—X—BluetoothXXX—USBX———External PCMicrophoneX———External PCSpeakersView the Accessories ListYou can connect external hardware to your phone using the headjack, Bluetooth, or USB. The accessory list,by default, contains an analog headset that can be set up to enable wideband.ProcedureStep 1 Press Applications .Step 2 To view most accessories, use the Navigation cluster and Select button to scroll and select Accessories.A list of phone accessories displays.Step 3 To view the Bluetooth accessories, use the Navigation cluster and Select button to scroll and select Bluetooth.A list of Bluetooth accessories displays.Step 4 Press Exit to return to the Applications screen.View Accessories DetailsProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Accessories.A list of phone accessories displays.Step 3 Select an accessory from list and press Show Detail.The phone screen displays the details of selected accessory. The information displayed on the phone screendepends on the accessory selected. Most of the accessories provide these details:•Device Name•Hostname Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0126AccessoriesView the Accessories ListREVIEW DRAFT - CISCO CONFIDENTIAL
•Device Type•Device Service•Firmware Version•Paired Status (for Bluetooth devices)•Connected Status•Configured StatusStep 4 Press Setup to configure the selected accessory for your phone.Step 5 Press Exit to return to the Applications screen.USB DevicesEach USB port supports a maximum of five supported and nonsupported devices that are connected to thephone. Each device connected to the phone is included in the maximum device count.For example, your phone can support five USB devices on the side port and five additional standard USBdevices on the back port. Many third-party USB products contain more than one USB device, and thus countas more than one device. For example, a third-party USB device may contain an internal hub and a headset,and thus count as two USB devices.If you use a USB hub and remove the USB cable from the phone or device port during an active call, it maycause your phone or device to reboot. For more information, contact your system administrator.Mobile Device ChargingYou can use the USB port on your Cisco IP phone to charge your mobile device if the device has a USBconnection. USB charging is supported on the following ports:•Side Port: Supports low current charging with a maximum value of 500mA charging current (2.5 Watt)•Back Port: Supports SDP and DCP modes, with SDP supporting a maximum of 500mA charging currentand the DCP supporting fast charging with a maximum 2.1A charging current (10.5 Watt)The back port is only available on the Cisco IP Phone 8861 and 8865.NoteYour Cisco IP phone keeps charging the mobile device while in power saving mode but stops charging indeep sleep mode.The USB charging feature supports the following mobile devices:•Apple◦iPAD 1, 2,3, and 4◦iPAD AirCisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 127AccessoriesUSB DevicesREVIEW DRAFT - CISCO CONFIDENTIAL
◦iPAD mini◦iPhone 4 and iPhone 5 series•Samsung◦Tablet◦Note 2 and Note 3 series◦Galaxy S4 seriesOther mobile devices are supported but there may be instances of incompatibility where they will not getcharged.NoteWhen charging your mobile device using your Cisco IP Phone, the following conditions apply:•When you plug in a tablet, it takes about 3 seconds for the charging to begin. When it gets fully chargedor nearly fully charged, the charging icon does not display and the battery capacity may decrease overtime.You can force the charging icon to display by unplugging and re-plugging in your device.Note•In the PoE mode, when you plug-in a tablet, it does not display the charging icon and the battery capacitymay decrease over time.•If the battery capacity of your mobile device is lower than 90% when you plug it in, you will notice thatcharging starts immediately, stops for 2 seconds, and then resumes.•If you unplug your tablet and immediately plug-in a USB headset to the tablet, there will be a delay of3 seconds before the phone recognizes the USB headset.•When more than one Cisco IP Phone 8800 Key Expansion Module is attached, back USB port cannotfast-charge the device.Set Up Wideband for an Analog HeadsetProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Accessories.A list of phone accessories displays.Step 3 Select Analog Headset and press Setup.The phone screen displays the wideband status for the analog headset. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0128AccessoriesSet Up Wideband for an Analog HeadsetREVIEW DRAFT - CISCO CONFIDENTIAL
Step 4 Press On or Off to enable or disable wideband for the analog headset.Step 5 Press Return to return to the Accessories screen.Bluetooth HeadsetsFor Cisco IP Phone 8845, 8851, 8861 and 8865 only; Cisco IP Phone 8851NR does not support Bluetooth.The Cisco IP Phone 8845, 8851, 8861 and 8865 support Bluetooth Class 1 technology when the headsetssupport Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 66 feet (20meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range.When using Bluetooth headsets with your phone, these conditions apply:•You can pair and connect up to 50 Bluetooth headsets and smart phones to your phone, but the lastBluetooth headset or smart phone connected becomes the default for use with the phone.•After a Bluetooth headset is connected, turning it off and on reconnects it to the phone. The followinginstructions apply when using the Bluetooth headset:◦If you have both a Bluetooth headset and an analog headset attached to the phone, only one typeof headset works at any time. Using a USB headset disables both the Bluetooth and analog headset.◦Enable the Bluetooth headset to disable the analog headset.◦Disable the Bluetooth headset to enable the analog headset.◦Unplug the USB headset and then enable either the Bluetooth headset or the analog headset.•For optimum headset coverage, use your Bluetooth headset within 10 ft of the phone, although Bluetoothcoverage extends to about 30 ft from the phone.•Your phone supports the Bluetooth Handsfree Profile. If your Bluetooth headset supports these features,you can perform these call functions from your Bluetooth headset:◦Answer a call◦End a call◦Change the headset volume for a call◦Redial◦Caller ID◦Reject◦Divert◦Hold and Accept◦Release and AcceptFor more information, see the documentation from your Bluetooth headset manufacturer.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 129AccessoriesBluetooth HeadsetsREVIEW DRAFT - CISCO CONFIDENTIAL
While using Bluetooth headset, there can be potential interference issues. Therefore Cisco recommends thatyou reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metalobjects.For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, butsome barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.Add a Bluetooth AccessoryFor Cisco IP Phone 8845, 8851, 8861 and 8865 only. Cisco IP Phone 8851NR does not support Bluetooth.Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on aBluetooth accessory as an indication that it is discoverable. For more information, see the documentation fromthe Bluetooth accessory manufacturer.ProcedureStep 1 Press Applications .Step 2 Select Bluetooth.Step 3 Select Add Bluetooth Accessory.The phone searches for discoverable accessories that are supported. When an accessory is found, it is addedto the list in the Adding Bluetooth Accessory screen.Step 4 Select the accessory and press Connect.The phone automatically attempts to connect the accessory using a Bluetooth device PIN of “0000”.Step 5 If your accessory requires a different PIN and the Adding PIN screen appears, enter the PIN for your accessory.When the connection completes, a checkmark appears next to the connected accessory.When Bluetooth is turned on, the Bluetooth active icon appears on the phone screen header.Connect a Bluetooth AccessoryFor Cisco IP Phone 8845, 8851, 8861, and 8865 only. Cisco IP Phone 8851NR does not support Bluetooth.Before You BeginBefore you can connect a Bluetooth accessory, it must be already added as an accessory to the phone.ProcedureStep 1 Press Applications .Step 2 Select a Bluetooth accessory and press Connect.When the connection completes, a checkmark appears next to the connected accessory. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0130AccessoriesAdd a Bluetooth AccessoryREVIEW DRAFT - CISCO CONFIDENTIAL
When Bluetooth is turned on, the Bluetooth active icon appears on the phone screen header.Turn On BluetoothFor Cisco IP Phone 8845, 8851, 8861 and 8865 only. Cisco IP Phone 8851NR does not support Bluetooth.If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off fromyour phone.ProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Bluetooth.Step 3 Press On.The Bluetooth icon appears on the phone screen header.Step 4 (Optional) To add a Bluetooth accessory from this screen, select Bluetooth again and press Add Accessory.Step 5 To turn off Bluetooth, press Applications .Step 6 Use the Navigation pad and Select button to scroll and select Settings.Step 7 Select Bluetooth.Step 8 Press Off.The Bluetooth icon disappears from the phone screen header.Disconnect a Bluetooth AccessoryFor Cisco IP Phone 8845, 8851, 8861 and 8865 only. Cisco IP Phone 8851NR does not support Bluetooth.ProcedureStep 1 Press Applications .Step 2 Select a Bluetooth accessory and then press Disconnect.Delete a Bluetooth AccessoryFor Cisco IP Phone 8845, 8851, 8861 and 8865 only. Cisco IP Phone 8851NR does not support Bluetooth.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 131AccessoriesTurn On BluetoothREVIEW DRAFT - CISCO CONFIDENTIAL
ProcedureStep 1 Press Applications .Step 2 Select a Bluetooth accessory and press Delete.The Bluetooth accessory disconnects (if it was connected) and does not display on the Accessories list.USB HeadsetsFor Cisco IP Phones 8851, 8851NR, 8861 and 8865 only.Your phone supports USB headset devices attaching to all USB ports including side USB, back USB, andKey Expansion Module USB ports.The following USB Headsets are supported:•Jabra◦PRO9400 and GO6400 series◦PRO930, Biz2400, GN2000 series◦Speak 450, Handset 450, and UC Voice 550•Plantronics◦Blackwire 600 and 400 series◦Savi DECT 740, CS5xx DECT◦Voyager Pro UCUSB headsets not listed above may not function properly when attached to the USB port. For more information,see the documentation from your USB headset manufacturer.When using USB headsets with your phone, these conditions apply:•The priority of USB headset over Bluetooth or analog headsets depends on the connected state of theheadset (only one headset can be connected at a time).•During a call using headset, the audio path changes automatically if you plug in a USB headset but doesnot change automatically if you plug out a USB headset.•The phone displays an appropriate message when you plug in the USB headset or adjust the volumeusing the phone volume control key.Cisco IP Phone 8800 Key Expansion ModuleThe Cisco IP Phone 8800 Key Expansion Module (KEM) attaches to your Cisco IP Phone 8851, 8851NR, orCisco IP Phone 8861 and allows you to add up to 36 extra line appearances or programmable buttons to your Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0132AccessoriesUSB HeadsetsREVIEW DRAFT - CISCO CONFIDENTIAL
phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone featurebuttons.You can add multiple Expansion Modules to the Cisco IP Phone 8851, 8851NR, and Cisco IP Phone 8861.Number of Expansion Modules supportedCisco Unified IP Phone model2 Expansion Modules with 72 lines or buttons8851 and 8851NR3 Expansion Modules with 108 lines or buttons8861The Cisco IP Phone 8811 and Cisco IP Phone 8841 do not support the Cisco IP Phone 8800 Key ExpansionModule.NoteWhen multiple KEMs are attached, they are numbered according to the order in which they are connected tothe phone. For example:•Key Expansion Module 1 is the Expansion Module closest to the phone.•Key Expansion Module 2 is the Expansion Module in the middle.•Key Expansion Module 3 is the Expansion Module farthest to the right.The following figure shows a Cisco IP Phone 8861 with three Cisco IP Phone 8800 Key Expansion Modules.The slots in the side of the phone are designed for the KEM spine connector only. Inserting other objectswill cause permanent damage to the phone.AttentionCisco IP Phone 8800 Key Expansion Module FeaturesThe Cisco IP Phone 8800 Key Expansion Module includes the following features.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 133AccessoriesCisco IP Phone 8800 Key Expansion Module FeaturesREVIEW DRAFT - CISCO CONFIDENTIAL
LCD screen: Displays the phone number, speed-dial number (or name or other text label), phoneservice, phone feature, or Privacy assigned to each button.Icons indicating line status appear similar to, and function the same as, those on the Cisco IPPhone to which the Key Expansion Module is attached.Lighted Buttons: 18 line buttons. Depending on the mode, each button or pair of buttonscorresponds to one line (as with the Cisco IP Phone). For mode information, see the descriptionof one-column and 2-column mode following the table. The lights beneath each button indicatethe state of the corresponding line as follows:•Line available: light off•Line in use by you: solid green light•Line in use by someone else: solid red light•Line ringing: solid amber light•You have a call on hold: solid green light•Someone else has a call on hold on a shared line: solid red light•Call transfer: solid green light•Call is ringing on an inactive page: light off1Shift Buttons: 2 buttons. Each button corresponds to one page of 18 line keys. The button forpage one is labeled with the number 1 and the button for page two is labeled with the number2. The lights beneath each button indicate the state of the page as follows:•Page is in view: solid green light•Page is not in view: light off•Page is not in view, with one or more alerting calls on the page: solid amber light•Page is in view with one or more alerting calls on the page: solid green light2 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0134AccessoriesCisco IP Phone 8800 Key Expansion Module FeaturesREVIEW DRAFT - CISCO CONFIDENTIAL
Your administrator sets up the Key Expansion Module to display in one-column or two-column mode.One-column modeIn one-column mode, each row in the display corresponds to one line, and this line can be accessed byeither the button on the left or the button on the right. In this configuration, the Key Expansion Moduledisplays 9 lines on page 1, and 9 lines on page 2. The following graphic shows the one-column mode.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 135AccessoriesCisco IP Phone 8800 Key Expansion Module FeaturesREVIEW DRAFT - CISCO CONFIDENTIAL
Two-column modeIn two-column mode, each of the buttons on the left and right of the screen is assigned to different lines.In this configuration, the Key Expansion Module displays 18 lines on page 1, and 18 lines on page 2.The following graphic shows the two-column mode.Place a Call on the Key Expansion ModuleProcedureStep 1 Press the line button on the Key Expansion Module.Step 2 Dial a telephone number.Configure KEM ButtonsBefore you can set up KEM buttons, contact your system administrator for the following information to accessyour Self Care Portal:•URL•username and passwordAfter you have this information, you can configure your speed-dial numbers or program buttons to accessphone services. Phone services can include, for example, weather, stock quotes, or corporate calendars anddirectories. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0136AccessoriesPlace a Call on the Key Expansion ModuleREVIEW DRAFT - CISCO CONFIDENTIAL
Adjust Key Expansion Module BrightnessProcedureStep 1 Press Applications on the phone.Step 2 Use the Navigation pad and Select to scroll and select Settings.Step 3 Select Brightness.Step 4 Select Key Expansion Module.Step 5 If required, select the KEM number.Step 6 Adjust brightness.•To increase brightness, press the right arrow on the Navigation pad.•To decrease brightness, press the left arrow on the Navigation pad.Step 7 Press Save to set the brightness, or press Cancel to exit.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 137AccessoriesAdjust Key Expansion Module BrightnessREVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0138AccessoriesAdjust Key Expansion Module BrightnessREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 12Frequently Asked Questions•Why Can't I See All Active Calls on My Phone?, page 140•How Do I Redirect an Incoming Call?, page 140•How Do I Silence a Ringing Call If I'm On a Call?, page 140•How Do I Resume a Call That is On Hold?, page 140•What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?, page 141•Why Do Softkeys Keep Changing?, page 141•What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?, page 141•What Should I Do If I Accidentally Press a Button While on a Call?, page 142•How Do I Check Missed Calls?, page 142•How Do I Exit from a Running Application?, page 142•How Do I Connect Two Calls and then Drop from the Line Myself?, page 143•What Does the Swap Softkey Do?, page 143•How Do I Cancel a Conference or Transfer After I Start It?, page 143•How Can I Combine Two Calls Into a Single Conference Call? , page 144•Why Does My Phone Not Wake Up?, page 144•What Do Four Rings in Succession Mean?, page 144•Where Should I Mount My Cisco Unified Video Camera?, page 145•How Can I Prevent Theft of my Cisco Unified Video Camera?, page 145•Why Do Some Calls Not Present Video On My Video Phone?, page 145•What Happens to Video When I Put a Call On Hold?, page 146•What Do the Light Colors on My Cisco Unified Video Camera Indicate?, page 146•How Do I Close the Shutter on my Cisco Unified Video Camera?, page 146•Why Does the Video on my Cisco Unifed Video Camera Appear Too Dark?, page 146Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 139
Why Can't I See All Active Calls on My Phone?QuestionWhy can't I see all the active calls on my phone?AnswerWhen there are more calls than available session buttons on the phone, you can scroll to see them. Calls aresorted from oldest to newest, with the oldest call at the top of the list.How Do I Redirect an Incoming Call?QuestionHow do I redirect an incoming call when I am on a call?AnswerTo redirect an incoming (ringing) call while on another call, highlight the incoming call, and then pressDecline. Otherwise press Decline to redirect the current, active call.How Do I Silence a Ringing Call If I'm On a Call?QuestionHow do I silence a ringing call, if I'm on a call?AnswerYou can silence the incoming (ringing) call. Press Volume down once, and then let the incoming call go tothe target number (voice mail or predetermined number set up the system administrator).How Do I Resume a Call That is On Hold?QuestionHow do I resume a call that is on hold?AnswerTo resume a call on hold, you can use any of the following methods:•Press the pulsing green session button.•Press the call session on the phone display. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0140Frequently Asked QuestionsWhy Can't I See All Active Calls on My Phone?REVIEW DRAFT - CISCO CONFIDENTIAL
•Press Resume.•Highlight the call by using the Navigation cluster and press Select button.•Press Hold.What Is the Difference Between Buttons on the Left and Thoseon the Right of the Screen?QuestionWhat is the difference between the buttons on the left and those on the right of the screen?AnswerYour phone has feature buttons on the left and call session buttons on the right. Use the feature buttons toaccess features (such as speed dial) or select a phone line. Use call session buttons to perform call-relatedtasks, such as making a new call, resuming a held call, or checking your voicemail. The positions of the sessionbuttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation,such as Hebrew and Arabic.Why Do Softkeys Keep Changing?QuestionWhy do the softkeys keep changing?AnswerSoftkeys act on the selected (highlighted) call or menu item only. The softkeys that display depend on thecall or item you have selected.What Is the Best Way to Look at Calls When I Have a SharedLine or Multiple Lines?QuestionWhat is the best way to look at calls when I have a shared line or multiple lines?AnswerIf you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls.When you press the All Calls button (on the left), all calls for all your lines are listed on the phone screen inchronological order (oldest first). If you do not have an All Calls button, contact your system administratorto set up this feature. Your administrator can also set up your primary line key to act the same as the All Callsbutton.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 141Frequently Asked QuestionsWhat Is the Difference Between Buttons on the Left and Those on the Right of the Screen?REVIEW DRAFT - CISCO CONFIDENTIAL
What Should I Do If I Accidentally Press a Button While on aCall?QuestionWhat should I do if I accidentally press a button while on a call?AnswerIf you are on a call and press a button for another line, your line view will change. Your current call disappearsfrom view and calls for the newly selected line are displayed. To redisplay the call you are on, select the linethat it is on, press All Calls, or, press the Primary line key if it is set up by your administrator to display allcalls.How Do I Check Missed Calls?QuestionHow do I check missed calls on my phone?AnswerTo check missed calls on your phone:•Press Applications , select Recents, and press Missed Calls.•Press All Calls, and then press Missed Calls.How Do I Exit from a Running Application?QuestionHow do I exit from a running application?AnswerTo exit from a running applications you must:1Press Applications .2Scroll and select Running Applications.3Select a running application and press Close App to close the application.When prompted, save your changes.4Press Exit to end the running application.If you do not exit a running application, it continues to run in the background. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0142Frequently Asked QuestionsWhat Should I Do If I Accidentally Press a Button While on a Call?REVIEW DRAFT - CISCO CONFIDENTIAL
How Do I Connect Two Calls and then Drop from the LineMyself?QuestionHow do I connect two calls and then drop from the line myself?AnswerWhen you are on an active call (not on hold), do the following:1Press Transfer and enter the transfer recipient’s phone number in one of these ways:•Press the session button of a held call.•Enter the transfer recipient’s phone number.•Scroll to a Call History record and press Call.•Press a speed-dial button.•Press Speed Dial, enter a speed-dial number or highlight the number you want to call, and pressSpeed Dial again.•Press Active Calls and select a held call. The transfer completes immediately.2Press Transfer again. You do not have to wait for the recipient to answer to complete the transfer.What Does the Swap Softkey Do?QuestionWhat does the Swap softkey do?AnswerThe Swap softkey allows you to toggle between two calls before completing the transfer or creating aconference. This allows you to consult privately with the party or parties on each call before combining thecalls into a conference.How Do I Cancel a Conference or Transfer After I Start It?QuestionCan I cancel a conference or transfer procedure after I have started it?Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 143Frequently Asked QuestionsHow Do I Connect Two Calls and then Drop from the Line Myself?REVIEW DRAFT - CISCO CONFIDENTIAL
AnswerYes, before completing a conference or transfer, you can press Release or Cancel to cancel it.How Can I Combine Two Calls Into a Single Conference Call?QuestionHow can I combine two calls on hold into a single conference call?AnswerMake sure that one of the calls is active (not on hold). If both calls are on hold, resume one cal, and then:1Press Conference .2Press the line button for the other (held) call.The conference begins. The conference is established on the line that had the active call.Why Does My Phone Not Wake Up?QuestionWhy does my phone not work “wake up”when it worked before?AnswerIf your system administrator has set up your phone for EnergyWise, the phone may be sleeping (powereddown). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a certaintime. Your phone wakes up at the time your system administrator configured. You can press the Select buttonto wake your phone up. Contact your system administrator to have the sleep and wake up times changed.What Do Four Rings in Succession Mean?QuestionMy phone played the ring tone four times in succession, but there is no call. What does this mean?AnswerThe phone is notifying you that your phone will power down (sleep) soon to conserve energy (the EnergyWisefeature). Your system administrator sets your phone to sleep at a certain time and wakes (power up) at a certaintime. Your phone wakes up at the time your system administrator configured, or you can press Select to wakeit up. Contact your system administrator to have the sleep and wake up times changed. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0144Frequently Asked QuestionsHow Can I Combine Two Calls Into a Single Conference Call?REVIEW DRAFT - CISCO CONFIDENTIAL
Where Should I Mount My Cisco Unified Video Camera?QuestionShould I mount my Cisco Unified Video Camera on my phone or on my computer monitor?AnswerFor casual video calling, a camera mounted directly on the phone is recommended. If you plan to turn to faceyour computer monitor often (for example, if you are presenting slides), a camera mounted on monitor mightbe preferable. Experiment with both and see what works best for you.If you prefer to mount your camera on your computer monitor, ask your system administrator for a cameramounting clip and USB extension cable.How Can I Prevent Theft of my Cisco Unified Video Camera?QuestionHow can I keep my Cisco Unified Video Camera secure to prevent theft?AnswerIf you are concerned about theft, you can place the camera in a locked drawer when not in use. If you plan toremove the camera regularly for this reason, consider attaching the camera to a USB extension cable (availablefrom your system administrator) rather than mounting the camera directly on the phone.Connecting and disconnecting the camera is easy and neither resets the phone nor disrupts the audio portionof an active call. However, you may find connecting and disconnecting the camera easier if a USB cable isused rather than directly removing and reattaching the camera to the phone.Note that the Cisco wall mount kit contains a security mechanism which locks the camera to the phone.Why Do Some Calls Not Present Video On My Video Phone?QuestionWhy do not all calls display video on my phone?AnswerTo see an image of the other party on your phone screen, the other party’s phone must support video and theother party must have a camera installed and enabled on the phone. During conference calls, the conferencesystem used during the call must support video conferencing.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 145Frequently Asked QuestionsWhere Should I Mount My Cisco Unified Video Camera?REVIEW DRAFT - CISCO CONFIDENTIAL
What Happens to Video When I Put a Call On Hold?QuestionWhat happens to video when I put a call on hold?AnswerVideo transmission is muted (blocked) until you resume the call.What Do the Light Colors on My Cisco Unified Video CameraIndicate?QuestionWhat do the different light colors on my Cisco Unified Video Camera indicate?AnswerThe colors indicate video transmission states as follows:•Green: Your video is transmitting.•Red: Your video is muted.How Do I Close the Shutter on my Cisco Unified Video Camera?QuestionHow can I close the shutter on my Cisco Unified Video Camera?AnswerClose the camera shutter by rotating the camera lens clockwise. Rotate counter-clockwise to open the shutteragainWhy Does the Video on my Cisco Unifed Video Camera AppearToo Dark?QuestionWhy does video from my Cisco Unified Video Camera appear too dark (or too light)? Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0146Frequently Asked QuestionsWhat Happens to Video When I Put a Call On Hold?REVIEW DRAFT - CISCO CONFIDENTIAL
AnswerLighting conditions (such as windows and ceiling lights) within the camera field of view affect the brightness.Try moving the camera to see if the brightness improves. You can also adjust the brightness setting.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 147Frequently Asked QuestionsWhy Does the Video on my Cisco Unifed Video Camera Appear Too Dark?REVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0148Frequently Asked QuestionsWhy Does the Video on my Cisco Unifed Video Camera Appear Too Dark?REVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 13Troubleshooting•Missing Alert Calls Button, page 149•Missing All Calls Button, page 149•Missing Mobile and Remote Access through Expressway Sign-in Window, page 150•Cannot Sign In to Personal Directory, page 150•Cannot Access Self Care Portal, page 151•Security Error Message, page 151•Report Phone Problems, page 151•Documentation, Service Requests, and Additional Information, page 152Missing Alert Calls ButtonIssueI would like to use the Alert Calls button but it is not on my phone.Possible CauseIt has not been set up by your system administrator.SolutionContact your system administrator to enable the Alert Calls feature for you.Missing All Calls ButtonIssueI would like to use the All Calls button, but it is not on my phone.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 149
Possible CauseIt has not been set up by your system administrator or your system administrator may have set up your phoneso that the primary line button performs the All Calls function.SolutionContact your system administrator to enable the All Calls feature for you or check with your administratorabout the primary line button functionality.Missing Mobile and Remote Access through ExpresswaySign-in WindowIssueThe Mobile and Remote Access through Expressway sign-in window did not appear on my phone.Possible CauseThe DHCP setting is enabled on your network router.SolutionCheck your network router settings and, if necessary, disable the DHCP setting and configure the static IP onthe phone directly. Contact your administrator for assistance.Cannot Sign In to Personal DirectoryProblemYou are unable to sign in to your personal directory.Possible Cause•You are using your password to sign in, not your personal identification number (PIN).•Your PIN needs to be reset.Solution•Use your PIN, not your password.•Contact your system administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0150TroubleshootingMissing Mobile and Remote Access through Expressway Sign-in WindowREVIEW DRAFT - CISCO CONFIDENTIAL
Cannot Access Self Care PortalProblemYou are unable to access your Self Care Portal.Possible CauseYour password needs to be reset or your administrator may have changed your access to the pages.SolutionContact your system administrator.Security Error MessageProblemYour phone displays Security Error.CauseYour phone firmware has identified an internal error.SolutionIf the message persists, contact your system administrator.Report Phone ProblemsYour system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) totroubleshoot performance problems. Depending on configuration, use the QRT to:•Immediately report an audio problem on a current call.•Select a general problem from a list of categories and choose reason codes.ProcedureStep 1 Press Report Quality.Step 2 Scroll and select the item that closely matches your problem.Step 3 Press the Select softkey.The information is sent to your system administrator.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 151TroubleshootingCannot Access Self Care PortalREVIEW DRAFT - CISCO CONFIDENTIAL
Documentation, Service Requests, and Additional InformationFor information about how to obtain documentation, submit a service request, and gather additional information,see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Ciscotechnical documentation, at http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feedand set content to be delivered directly to your desktop using a reader application. The RSS feeds are a freeservice and Cisco currently supports RSS Version 2.0. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0152TroubleshootingDocumentation, Service Requests, and Additional InformationREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 14Product Safety and Security•Safety and Performance Information, page 153•FCC Compliance Statements, page 154•Cisco Product Security Overview, page 155Safety and Performance InformationPower OutagePower outages and other devices can affect your Cisco IP Phone.Your access to emergency service through the phone requires that the phone receive power. If a powerinterruption occurs, Service and Emergency Calling Service dialing will not function until power is restored.In case of a power failure or disruption, you may need to reset or reconfigure the equipment before you canuse the Service or Emergency Calling Service dialing.External DevicesWe recommend using good-quality external devices, such as headsets, cables, and connectors, that are shieldedagainst unwanted radio frequency (RF) and audio frequency (AF) signals.Not all Cisco IP Telephony products support external devices, cords or cables. For more information,consult the documentation for your endpoint.NoteDepending on the quality of these devices and their proximity to other devices, such as mobile phones ortwo-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one ormore of these actions:•Move the external device away from the source of the RF or AF signals.•Route the external device cables away from the source of the RF or AF signals.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 153
•Use shielded cables for the external device, or use cables with a better shield and connector.•Shorten the length of the external device cable.•Apply ferrites or other such devices on the cables for the external device.Cisco cannot guarantee the performance of external devices, cables, and connectors.In European Union countries, use only external speakers, microphones, and headsets that are fully compliantwith the EMC Directive [89/336/EC].CautionBluetooth Wireless Headset PerformanceThe Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetoothenables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance isin the 3- to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connectedis used as the default.Because there can be potential interference issues, Cisco recommends that you move 802.11b/g devices,Bluetooth devices, microwave ovens, and large metal objects away from the wireless headset.For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, butsome barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.Power InformationConnect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of yourCisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone canbe powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.FCC Compliance StatementsThe Federal Communications Commission requires compliance statements for the following:FCC Part 15.21 StatementChanges or modifications not expressly approved by the party responsible for compliance could void theuser’s authority to operate the equipment.FCC RF Radiation Exposure StatementThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. Endusers must follow the specific operating instructions for satisfying RF exposure compliance. This transmittermust be at least 20 cm from the user and must not be collocated or operating in conjunction with any otherantenna or transmitter. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0154Product Safety and SecurityBluetooth Wireless Headset PerformanceREVIEW DRAFT - CISCO CONFIDENTIAL
FCC Receivers and Class B Digital StatementThis product has been tested and complies with the specifications for a Class B digital device, pursuant toPart 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, uses, and can radiate radio frequencyenergy and, if not installed and used according to the instructions, may cause harmful interference to radiocommunications. However, there is no guarantee that interference will not occur in a particular installation.If this equipment does cause harmful interference to radio or television reception, which is found by turningthe equipment off and on, the user is encouraged to try to correct the interference by one or more of thefollowing measures:•Reorient or relocate the receiving antenna•Increase the separation between the equipment or devices•Connect the equipment to an outlet other than the receiver's•Consult a dealer or an experienced radio/TV technician for assistanceCisco Product Security OverviewThis product contains cryptographic features and is subject to United States and local country laws governingimport, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authorityto import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsiblefor compliance with U.S. and local country laws. By using this product you agree to comply with applicablelaws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/regulations/export-administration-regulations-ear.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 155Product Safety and SecurityFCC Receivers and Class B Digital StatementREVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0156Product Safety and SecurityCisco Product Security OverviewREVIEW DRAFT - CISCO CONFIDENTIAL
CHAPTER 15Warranty•Cisco One-Year Limited Hardware Warranty Terms, page 157Cisco One-Year Limited Hardware Warranty TermsSpecial terms apply to your hardware warranty and services that you can use during the warranty period.Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty.Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager11.0 157
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified CommunicationsManager 11.0158WarrantyCisco One-Year Limited Hardware Warranty TermsREVIEW DRAFT - CISCO CONFIDENTIAL

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