PEGATRON DPC3929CM Wireless Cable Modem User Manual

PEGATRON CORPORATION Wireless Cable Modem

User Manual

  OL-30505-01 Cisco Model DPC3929 and DPC3929CM DOCSIS 3.0 8x4 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide
  Please Read Important Please read this entire guide. If this guide provides installation or operation instructions,  give particular attention to all safety statements included  in this guide.
  Notices Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered  trademarks of Cisco and/or its affiliates in the U.S. and other  countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks.  DOCSIS is a registered  trademark of Cable Television Laboratories, Inc. and PacketCable is a trademark of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is a trademark of the Wi-Fi Alliance. Other third party trademarks mentioned  are the property of their respective  owners. The use of the word partner does not imply a partnership relationship  between Cisco and any other  company. (1110R) Publication Disclaimer Cisco Systems, Inc. assumes no responsibility  for errors  or omissions that may appear in this publication. We reserve the right to change this publication at any time without notice. This document is not to be construed as conferring  by implication, estoppel, or otherwise any license or right under any copyright or patent, whether  or not the use of any information  in this document employs an invention  claimed in any existing or later issued patent. Disclaimer The maximum performance  for wireless  is derived  from IEEE Standard 802.11 specifications. Actual performance can vary, including lower wireless network capacity, data throughput rate, range  and coverage.  Performance  depends on many factors, conditions  and variables, including  distance from the access point, volume of network  traffic, building  materials and construction,  operating  system used, mix of wireless  products used, interference  and other adverse  conditions. Software and Firmware Use The software described in this document is protected by copyright law and furnished  to you under  a license  agreement.  You may only  use or copy this software in accordance with the terms of your license agreement. The firmware in this equipment is protected by copyright law. You may only use the firmware in the equipment in which it is provided. Any reproduction or distribution of this firmware,  or any portion  of it, without our express written  consent  is prohibited.
  Copyright © 2013 Cisco Systems, Inc.  All rights  reserved.   Printed  in the United States of America. Information  in this publication  is subject to change  without notice.  No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission  of Cisco Systems, Inc.
  OL-30 505-01  iii  Contents IMPORTANT SAFETY INSTRUCTIONS vii United States FCC Compliance xi Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway  1 Introduction ......................................................................................................................... 2 What's In the Carto n? .......................................................................................................... 3 Front Panel Description ...................................................................................................... 5 Back Panel Desc ription ....................................................................................................... 7 Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway  9 Installation P reparations................................................................................................... 10 Install the Wireless Res idential Voice Gateway .............................................................. 17 Chapter 3 Operation of Front Panel Indicators 19 Initial Power Up, Calibration, and Registration (AC Power Applied).......................... 20 Normal Op eratio ns (AC Power Applied)  ....................................................................... 22 Special Conditions ............................................................................................................. 24 Chapter 4 Maintaining the Battery 25 Location of the Battery ...................................................................................................... 26 Battery Mai ntenance ......................................................................................................... 27 Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway 29 Frequently Asked Questio ns  ............................................................................................ 30 Common Troubleshooting Issues .................................................................................... 35 Tips for Improved Performa nce ....................................................................................... 37 Chapter 6 Customer Information 39
 Contents   iv OL-30505-01 Index 41
  Notice to Installers The servicing instructions in this notice are for use by qualified service personnel  only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions,  unless you  are qualified to do so.  Notice à l’attention des installateurs de réseaux câblés Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement  au personnel  technique  qualifié. Pour  réduire les risques de chocs électriques, n’effectuer aucune intervention  autre que celles décrites dans le mode d'emploi et les instructions relatives au fonctionnement,  à moins que vous ne soyez qualifié pour ce faire.
  Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten  Wartungsanweisungen  sind ausschließlich für qualifiziertes Fachpersonal  bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren,  sollten Sie keine Wartungsarbeiten durchführen,  die nicht ausdrücklich in der Bedienungsanleitung  aufgeführt  sind, außer Sie sind zur Durchführung  solcher Arbeiten qualifiziert.  Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente  aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice ninguna  otra operación de reparación distinta a las contenidas en las instrucciones  de funcionamiento,  a menos  que posea  la cualificación necesaria para hacerlo.  20080814_Installer820_Intl
     IMPORTANT SAFETY INSTRUCTIONS  OL-30 505-01  vii  IMPORTANT SAFETY INSTRUCTIONS  1) Read these  instructions.  2) Keep these instructions.  3) Heed  all warnings.  4) Follow all instructions.  5) Do not use this apparatus near water.  6) Clean only with dry cloth.  7) Do not block any ventilation openings.  Install in accordance with the manufacturer's instructions.  8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.  9) Do not defeat the safety purpose  of the polarized or grounding-type  plug. A polarized plug has two blades with one wider than the other.  A grounding-type plug  has two blades and a third grounding  prong.  The wide blade or the  third prong are provided for your safety. If the provided plug does not fit into your outlet,  consult an electrician for replacement of the obsolete  outlet.  10) Protect  the power  cord from being  walked on or pinched  particularly at plugs, convenience  receptacles,  and the point  where they exit from the apparatus.  11) Only use attachments/accessories specified by the manufacturer.  12) Use only with the  cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the  apparatus.  When  a cart is used,  use caution  when  moving  the cart/apparatus combination  to avoid injury from tip-over.  13) Unplug this apparatus during lightning storms or when unused  for long periods of time.  14) Refer all servicing to qualified service personnel.  Servicing is required when the apparatus has been  damaged  in any way, such  as a power-supply  cord  or plug  is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been  exposed to rain or moisture, does not operate normally, or has been dropped. Power Source Warning A label on this product  indicates the  correct power source  for this product. Operate this product only from an electrical outlet with the voltage and frequency  indicated on the product label. If you  are uncertain  of the type of power supply to your home or business, consult your service provider or your local power  company. The AC inlet on the unit must remain accessible and operable at all times.  Ground the  Product   WARNING:  Avoid  electr ic shock  a nd  f ir e haz ard!  If this  product  connects  to coa xial cable wiring,  be sure the cable system is grounded  (ear the d). Gr ounding  p rovides some protection against voltage surges and built-up  static charges.
 IMPORTANT SAFETY INSTRUCTIONS viii OL-30505-01  Protect the Product from Lightning In  addition to disconnecting  the AC  power  from the  wall outlet, disconnect  the  signal inputs. Verify the Power Source from the On/Off Power Light When  the on/off  power light is not illuminated, the apparatus may still be connected  to the power source.  The light may go out  when the  apparatus is turned off, regardless of whether it is still plugged into an AC power source. Eliminate AC Power/Mains Overloads   WARNING:  Avoid e le ctric shock a nd fire  haz ard! Do not ove rloa d AC p ow er/mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them,  refer to the operating instructions  f or  those p roducts.  Handling Disposable Batteries This product  may contain a rechargeable Lithium-Ion battery to provide stand-by  operation  in the event of an AC power failure. Heed  the  following  warning, follow the  Battery Safety and Battery Disposal  instructions below, and see the instructions  later in this guide for handling, replacing,  and disposing of the battery.    WARNING:  There is danger of explosion if the battery is mishandled  or incorrectly replaced. Replace only  with  the same type of battery. Do  not  disassemble it or  attempt to re cha rge it outside the system. Do not crush, p uncture ,  dispose of in fire, short the external contacts,  or expose to water or other liquids.  Dispose  of the battery in accordance with local regulations and instructions  from your service provider. Battery Safety  Insert batteries correctly. There may be a risk of explosion  if the batteries are incorrectly inserted.  Do not attempt to recharge ‘disposable’ or ‘non-reusable’ batteries.  Please follow instructions  provided for charging  ‘rechargeable’ batteries.  Replace batteries with the same or equivalent type that we recommend.  Do not expose batteries to excessive heat (such as sunlight or fire).  Do not expose batteries to temperatures above 100°C (212°F). Battery Disposal  The batteries may contain substances that could be harmful to the environment.  Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and local/national disposal and recycling  regulations.               The batteries may contain perchlorate,  a known  hazardous substance, so special handling and disposal of this product might be necessary.  For more information about perchlorate  and best management practices for perchlorate-containing substance,  see
     IMPORTANT SAFETY INSTRUCTIONS  OL-30 505-01  ix   www.dtsc.ca.gov/hazardouswaste/perchlorate  Provide Ventilation and Select a Location  Remove  all packaging  material before applying  power  to the  product.  Do not place this apparatus on a bed, sofa, rug, or similar surface.  Do not place this apparatus on an unstable surface.  Do not install this apparatus in an enclosure, such  as a bookcase or rack, unless the  installation provides proper ventilation.  Do not place entertainment devices  (such as VCRs or DVDs), lamps, books, vases with liquids, or other objects  on top of this product.  Do not block ventilation openings. Operating Environment This product  is designed for operation indoors with a temperature  range  from 32° to 104° F (0° to 40°C). Each product should have adequate spacing  on all sides so that the cooling air vents  on the  chassis are not blocked. Protect from Exposure to Moisture and Foreign Objects   WARNING:  Avoid  electr ic shock  a nd  f ir e haz ard!  Do  not e x pose  this p roduct  to dripping or splashing liquids,  rain, or moisture. Objects filled with liquids, such as vases, should  not be placed on this apparatus.   WARNING:  Avoid electric shock a nd fire ha za r d! Unplug this pr oduct b ef ore  cle aning. Do not  use a liquid  cleaner or an aerosol cleaner. Do not  use a magnetic/static  cleaning device (dust  remover) to cle a n this  pr oduct.   WARNING:  Avoid  electr ic shock  a nd  f ir e haz ard!  Never p ush  ob je cts through  the openings  in this product. Foreign objects can cause electrical shorts that can result in electric shock  or  fire.  Service Warnings   WARNING:  Avoid electric shock!  Do not  op en the cove r of this p roduct. Op ening  or removing the cover may expose you to dangerous  voltages. If you open the cover, your warranty will be void.  This  product contains  no user-serviceable parts. Check Product Safety Upon completion of any service or repairs to this product,  the service technician must perform safety checks  to determine  that  this product  is in proper  operating condition. Protect the Product When Moving It Always disconnect  the power source when moving the apparatus or connecting  or disconnecting cables.
 IMPORTANT SAFETY INSTRUCTIONS x  OL-30505-01 Telephone Equipment Notice When  using your telephone  equipment,  basic safety precautions  should always be followed to reduce the risk of fire, electric stock and injury  to persons, including the  following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub,  in a wet basement  or near a swimming pool. 2. Avoid using a telephone  (other  than a cordless type)  during an electrical storm. There may be a remote risk of electric shock from lightning. 3. Do not use the  telephone  to report a gas leak in the vicinity  of the  leak.   CAUTION:  To re duce  the r isk of f ir e, use  only  No.  26 AWG  or  la rger telecommunication  line cord. SAVE THESE  INSTRUCTIONS  20110316_Modem with Battery_Safety
     United States FCC Compliance  OL-30 505-01  xi  United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant  to part 15 of the FCC Rules. These limits are designed to provide reasonable protection  against such interference  in a residential  installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance  with the instructions,  it may cause harmful interference to radio communications.  However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged  to try to correct  the interference by one or more of the following  measures:  Reorient or relocate  the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult  the service provider or an experienced radio/television  technician  for help. Any changes or modifications  not expressly approved by Cisco Systems, Inc., could void the user's authority  to operate the equipment. The information  shown in the FCC Declaration  of Conformity  paragraph below is a requirement of the FCC and is intended to supply you with information  regarding the FCC approval of this device. The phone numbers listed are for FCC-related questions only and not intended for questions regarding the connection or operation  for this device. Please contact  your service provider for any questions you may have regarding the operation  or installation  of this device.   Declaration of Conformity  This device complies  with Part 15 of FCC Rules. Operation is subject  to the following two conditions:  1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired operation. DOCSIS Wireless Residential Voice Gateway Model(s): DPC3929  and  DPC3929CM Manufactured by: Cisco Systems, Inc.  5030 Sugarloaf Parkway  Lawrenceville, Georgia 30044 USA Canada EMI Regulation This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la class B est conforme  à la norme NMB-003  du Canada.
 United States FCC Compliance x ii OL-30505-01 RF Exposure Statements Note: This device and it's antennas(s) must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures. This  equipment  should  be installed  and  operated  with  a minimum  distance  of 7.9  inches  (20  cm) between  the radiator  and  your  body.  For products available in the USA/Canada market, only channels 1-11 can be operated. The selection of other channels is  not possible. US This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National  Standards  Institute)  limits. The evaluation  was based in accordance  with FCC OET Bulletin 65C rev 01.01 in compliance  with Part 2.1091 and Part 15.27. The minimum separation  distance  from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance. Canada This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 (2009) limits. The evaluation  was based on evaluation  per RSS-102  Rev 4. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance. 20100527 FCC DSL_Domestic National Restrictions This product  is for indoor use only. USA/Canada This system has been evaluated for RS-210. When operating this system, adhere to the following requirements:  When operating in the band 5150-5250  MHz, the device is only for indoor  use to reduce the potential for harmful interference to co-channel  mobile satellite systems.  The maximum antenna gain permitted  for devices in the bands 5250-5350 MHz and 5470-5725 MHz  shall comply with the EIRP limit.  The maximum antenna gain permitted  for devices in the band 5725-5825 MHz shall comply with the EIRP limits specified  for point-to-point and non point-to-point operation  as appropriate.  Users should also be advised that high-power  radars are allocated  as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz  and that these radars could cause interference and/or damage to LE-LAN devices.  Operation  in the 5600-  5650 MHz band in the US is not permitted at this time to avoid interference with Terminal Doppler Weather Radar systems operated by the FAA. This requirement is applicable to systems installed indoors or outdoors.  Note: Industry Canada also restricts  operation  of this band per RSS-210.  Systems  being installed outdoors  are subject  to the following  restrictions: a Systems must be professionally  installed by trained qualified engineer or technicians.
     United States FCC Compliance  OL-30 505-01  x iii  b Systems must be installed  per the recommended  guidelines in the installation  guide for the outdoor  systems. c The use of non-approved  Cisco antennas or unauthorized modifications  could affect the operation  of the system and result in interference  to the TDWR and as such the operator  could  be held liable for such interference.  Ce système a été évalué pour les normes  radioélectriques  RS-210. Lorsque vous exploitez ce système, respectez  les exigences listées ci-dessous.  Quand l'appareil est exploité dans la bande 5150-5250 MHz, il peut uniquement être utilisé à l'intérieur pour réduire le risque de brouillage préjudiciable  qui pourrait affecter les systèmes satellites portables sur la même voie.  Le gain d'antenne maximal permis dans le cas des appareils utilisant  les bandes 5250-5350 MHz  et 5470-5725 MHz  doit être conforme  à la limite PIRE (EIRP).  Le gain d'antenne maximal permis dans le cas des appareils utilisant  la bande 5725-5825 MHz doit être conforme  aux limites PIRE (EIRP) précisées pour les activités point à point et non point à point, le cas échéant.  Les utilisateurs  doivent aussi savoir que les radars haute puissance  sont les utilisateurs principaux (c.-à-d. les utilisateurs  prioritaires)  des bandes 5250-5350 MHz  et 5650-5850 MHz et que ces appareils sont susceptibles de causer des parasites ou des dommages aux dispositifs LE-LAN.  Le fonctionnement  en 5600 - bande 5650 MHz aux Etats-Unis  n'est pas autorisée  à ce moment pour éviter les interférences avec Doppler systèmes radar météorologiques terminal exploité par la FAA. Cette exigence est applicable aux systèmes à l'intérieur ou à l'extérieur installés. Note: Industrie Canada procède également à l'exploitation  de cette bande par RSS-210. Systèmes étant installés à l'extérieur sont soumis  aux restrictions suivantes: a Les systèmes  doivent être installés professionnellement  par l'ingénieur ou technicien formé et qualifié. b Les systèmes doivent être installés selon les directives recommandées dans le guide d'installation  pour les systèmes extérieurs. c L'utilisation  d'antennes non approuvées  par Cisco  ou modification  non autorisée pourrait  affecter  le fonctionnement  du système et entraîner des interférences  dans la TDWR et en tant que telle l'opérateur  peut être tenu pour responsable  de cette atteinte. France For 2.4 GHz, the output  power is restricted  to 10 mW EIRP when the product  is used outdoors  in the band 2454 - 2483.5 MHz. There are no restrictions  when used in other parts of the 2.4 GHz band. Check http://www.arcep.fr/  for more details. Pour la bande 2,4 GHz, la puissance  est limitée à 10 mW en p.i.r.e. pour les équipements utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions  pour des utilisations  dans d'autres  parties de la bande 2,4 GHz. Consultez  http://www.arcep.fr/ pour de plus amples détails.
 United States FCC Compliance x iv OL-30505-01 Italy This product  meets the National  Radio Interface  and the requirements specified  in the National  Frequency Allocation  Table for Italy. Unless this wireless  LAN product  is operating within the boundaries of the owner's  property, its use requires a “general authorization.” Please check http://www.comuni cazi oni.it/i t/  for more details. Questo  prodotto  è conforme  alla specifiche  di Interfaccia  Radio Nazionali  e rispetta il Piano Nazionale  di ripartizione delle frequenze in Italia. Se non viene installato  all 'interno del proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione  Generale”. Consultare  http://www.comuni cazi oni.it/i t/  per maggiori dettagli. Latvia The outdoor  usage of the 2.4 GHz band requires an authorization  from the Electronic Communications  Office. Please check http://www.esd.lv  for more details. 2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko sakaru direkcijas. Vairāk informācijas: http://www.esd.lv. Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level of a device can be calculated  by adding the gain of the antenna used (specified  in dBi) to the output  power available at the connector  (specified  in dBm). Antennas Use only the antenna supplied with the product. 20110311_CE_Gateway
  OL-30 505-01   1  Purpose This guide covers the following  product model:  DPC3929 DOCSIS Wireless  Residential Voice Gateway  DPC3929CM DOCSIS Wireless  Residential Voice Gateway All features described in this guide are standard to these models of residential gateways unless otherwise  noted. For the purpose of this guide, whenever  a feature or option applies to only a specific model, the model number  is specified. If a model number  is not specified, then the feature or option applies to both of the models.     Audience This guide is written for the home subscriber.   Document Version This is the first formal release  of this document.    1 Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway In This Chapter  Introduction ..........................................................................................2  What's In the Carton? ...........................................................................3  Front Panel Description .......................................................................5  Back Panel Desc ription ........................................................................7
 Chapter 1    Introducing the DOCSIS Wireless Residential Voice Gateway     2  OL-30505-01 Introduction Your new Wireless Residential Gateway with Embedded Digital Voice Adapter meets industry standards for high-speed  data connectivity  along with reliable digital telephone service. The residential gateway delivers data, voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed  data access and cost-effective voice services, all in one device.   This guide provides procedures and recommendations  for installing, operating, and troubleshooting  your residential  gateway for high-speed Internet and digital telephone  service for your home or office. Contact your service provider for more information  about subscribing  to these  services.  Your new residential gateway offers the following  outstanding benefits and features:  Compliant with DOCSIS   3.0, 2.0, and 1.x standards along with  PacketCable™ specifications to deliver  high-end  performance  and reliability  High performance broadband Internet connectivity to energize your online experience  Two-line embedded digital voice adapter for wired telephony  service  Four 1000/100/10BASE-T Ethernet ports to provide  wired  connectivity  802.11n Wireless  Access Point  User configurable Parental Control blocks access to undesirable Internet sites  Advanced firewall technology  deters hackers and protects the home network from unauthorized access  Attractive compact design that allows for vertical, horizontal, or wall-mounted operation  Color-coded  interface  ports and corresponding  cables simplify installation  and setup  DOCSIS-5 compliant LED labeling  and behavior  provides  a user and technician friendly  method  to check  operational  status and act as a troubleshooting  tool  Allows automatic software upgrades by your service  provider
   What's In the Carton?  OL-30 505-01   3  What's In the Carton? When you receive your residential gateway, you should check the equipment and accessories to verify  that each item is in the carton and that each item is undamaged. The carton contains the following  items:  One DPC3929 or DPC3929CM  DOCSIS Wireless Residential Voice Gateway   One power  adapter (models requiring external power supply)  One Ethernet cable (May not be provided  with all products.)  One USB cable (Image may vary from actual product. May not be provided with all products.)  One Lithium Ion cartridge battery (Image may vary from product. May not be provided  with all products.)
 Chapter 1    Introducing the DOCSIS Wireless Residential Voice Gateway     4  OL-30505-01 If any of these items are missing  or damaged, please contact your service  provider for assistance. Notes:  You need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or  a set-top converter,  or a TV to the same cable connection  as your residential gateway.  If your product supports telephone  service,  cables, and other  equipment needed for telephone  service  must be purchased separately. Contact your service provider  to inquire  about the equipment  and cables you need  for telephone service.
   Front Panel Description  OL-30 505-01   5  Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how  well and at what state your residential gateway is operating. See Operation  of Front  Panel Indicators (on page 19), for more information on front panel LED status indicator functions.   (model shown without battery backup capability)  1 POWER—ON, power is applied to the residential  gateway. 2 DS—ON, the residential gateway is receiving  data from the cable network. 3 US—ON, the residential  gateway is sending  data to the cable network. 4 ONLINE—ON,  the residential gateway is registered on the network and fully operational. 5 ETHERNET 1 - 4—ON, a device is connected  to one of the Ethernet  ports. BLINKING indicates that data is being transferred over the Ethernet connection. 6 USB—ON, a device  is connected  to the USB port. BLINKING  indicates that data is being transferred over the  USB connection.
 Chapter 1    Introducing the DOCSIS Wireless Residential Voice Gateway     6  OL-30505-01 7 WIRELESS ON/OFF  (Optional)—Press this button to activate and turn on the Wireless feature. This feature allows users to transfer data over the wireless connection.  When the WIRELESS indicator is ON, it indicates that the Wireless Access Point is operational.  BLINKING indicates that data is being  transferred over  the wireless  connection.  OFF indicates that the Wireless  feature has been disabled. 8 WIRELESS SETUP—Press this button to activate the Wireless  Setup feature. This feature allows users to add new  Wireless  Protected Setup (WPS) compliant wireless clients to the home network. When the SETUP indicator is OFF (normal condition),  it indicates that the wireless  setup is not active. BLINKING  indicates the user has activated wireless  setup to add new wireless clients on the wireless network. 9 TEL1—ON indicates telephony  service is enabled. Blinks when  line 1 is in use. OFF indicates that phone service for TEL 1 is not enabled. 10 TEL2—ON indicates telephony  service is enabled. Blinks when  line 2 is in use. OFF indicates that phone service for TEL 2 is not enabled. 11 BATTERY  (optional model only)—ON indicates that the battery is charged. Blinking  indicates that the battery charge  is low. Off indicates that the unit is operating from battery power, that the battery charge is depleted, or the battery is defective  or missing. Notes:  After the residential gateway is successfully registered  on the network,  the POWER,  DS, US, and ONLINE  LEDs illuminate  continuously  to indicate  that the residential gateway is active and fully operational.  The high-speed data operation is disabled when operating on battery power; only the telephone  service (if available on this model) is active when operating on battery power.  LEDs may behave differently when the residential gateway is running on battery power  (without AC power).  Most LEDs are disabled if the unit is operating  on battery power. In this mode, the POWER LED blinks to indicate that the unit is operating under battery power.  The residential gateway should only run on battery power when AC power has failed. If the POWER LED indicates that the unit is running  on battery power, but the  AC power  has not failed, verify  that the power  cord is plugged into a working  AC outlet.
   Back Panel Description  OL-30 505-01   7  Back Panel Description The following  illustration identifies the back panel components on the residential gateway. Descriptions for each component follow the illustration.    Important: Do not connect  your PC to both the Ethernet  and USB ports at the same time. Your residential gateway will not function properly if both the Ethernet and USB ports are connected  to your PC at the same time.  1 ON/OFF  SWITCH  (Provided only on products that carry the CE mark)—Allows you to turn off the residential gateway without removing  the power cord. Turning the residential gateway off using this switch ensures that the unit is consuming no energy. 2 POWER—Connects  the residential  gateway to the AC power adapter that is provided with your residential gateway. Important: Use only the power supply provided with your residential  gateway. 3 TELEPHONE  1 and 2—RJ-11 telephone  ports connect  to home telephone  wiring to conventional  telephones  or fax machines. (Products shipping in North America support lines 1 and 2 on port 1 when  used with a two-line phone.) 4 USB (Optional for some models)—Connects to selected devices. For models that support USB, the default is one USB port.
 Chapter 1    Introducing the DOCSIS Wireless Residential Voice Gateway     8  OL-30505-01 5 ETHERNET—Four RJ-45 Ethernet  ports connect  to the Ethernet  port on your PC or your home network. 6 RESET—A momentary pressing (1-2 seconds)  of this switch restarts (power cycles) the device. Pressing and holding  the switch for more than ten seconds first causes a reset-to-factory-default of all settings and then restarts (power cycles) the device.  CAUTION: The RESET button  is for maintenance  purposes  only. Do not use unless instructed  to do so by your service provider. Doing so may cause  you to lose any settings  you have selected. 7 MAC ADDRESS  LABEL—Displays the CM, EMTA, and WAN MAC addresses for the residential  gateway. 8 CABLE—F-connector connects to an active cable signal from your service provider.
  OL-30 505-01   9  Introduction This chapter describes how to properly install the residential  gateway and to connect the residential gateway to a computer and other devices.    2 Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway In This Chapter  Installation P reparations ....................................................................10  Install the Wireless Residential Voice Gateway ...............................17
 Chapter 2    Installing the DOCSIS Wireless Residential Voice Gateway     10 OL-30505-01 Installation Preparations Before installing  the residential  gateway, make sure that your system meets or exceeds the requirements  listed in this section. Also, make sure that you have prepared your home and home devices as described in this section.  What Are the System Requirements for Internet Service? To ensure  that your residential  gateway operates efficiently  for high-speed Internet service,  you must have an Internet-capable  PC, Mac, or Internet appliance equipped with an Ethernet  port. Note: You will also need  an active cable input line  and an Internet  connection.  What Are the Requirements for Telephone Service?  If you intend  to use the residential  gateway for digital telephone  service,  verify  that your home meets or exceeds  all of the following  requirements.  Maximum Number of Telephones The RJ-11 telephone-style  connectors  on the residential gateway can each provide telephone  service  to multiple telephones,  fax machines, and analog modems.  The maximum number of telephone  devices connected  to each RJ-11 port is limited by the total Ringing  Load of the telephone  devices that are connected.  Many telephone  devices are marked with a Ringer  Equivalent Number (REN). Each telephone  port on the residential gateway can support up to a 5 REN load.  The sum of the REN load on all of the telephone  devices  attached to each port must not exceed 5 REN.  Telephone Device Types You can use telephone  devices  that are not labeled  with a REN number, but the maximum number  of attached telephone  devices cannot be accurately calculated. With telephone  devices that are not labeled, each device should be connected and the ring signal should be tested before adding more devices. If too many telephone devices  are attached and the ring signal can no longer  be heard, telephone  devices should be removed until the ring signal works properly. Telephones, fax machines, and other telephone devices use the center 2 pins of the RJ-11 connectors  to connect  to your primary  service.  The outer 2 pins of the connector  may be provisioned  to provide  a second  telephone  line. Contact your service provider for more information.
   Installation Preparations  OL-30 505-01  11  Dialing Requirements All your telephones  should be set to use Dual-Tone Multi-Frequency (DTMF) dialing. Pulse dialing may not be supported by your local service  provider.  Telephone Wiring Requirements The residential gateway supports connecting  to the interior telephone  wiring  as well as connecting  directly to a telephone  or fax machine. The maximum distance from the unit to the most distant telephone  device  must not exceed 1000 feet (300 meters). Use 26-gauge twisted-pair, or larger,  telephone  wiring. Important: Connection  to an existing or a new permanently  installed home telephone  wiring  network  should be completed  by a qualified installer or at the direction of your telephone service provider.  What Types of Service Accounts Do I Need? Depending  upon the features your service  provider  offers, you may need to establish one or both of the following  accounts:  A high-speed Internet access account, if your residential  gateway supports an Internet connection  An account for telephone  service,  if your residential  gateway supports digital telephone service Refer  to one of the following  topics to learn  more about the types of service  accounts that you may need  to establish.  High-Speed Internet Access Account If you do not have a high-speed Internet access account, your service provider will set up your account and become your Internet Service Provider (ISP). Internet access enables  you to send and receive  e-mail, access the World Wide  Web, and receive other Internet services.  You will need to give your service provider information  about the residential gateway in order to use the high-speed  internet  feature that this product offers. Refer to Information  Your Service Provider  Needs (on page 12) to learn  how to locate the information your service provider  needs to establish a high-speed Internet access account for the residential gateway  If you have an existing  high-speed  Internet  access account, you will need  to give your service provider the serial number and MAC address of the residential gateway in order to use the high-speed  internet feature that this product offers. Refer to Information  Your Service Provider  Needs (on page 12) to learn  how to locate this information.
 Chapter 2    Installing the DOCSIS Wireless Residential Voice Gateway     12 OL-30505-01 Information  Your Serv ice Prov ider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the device:  The Serial Number (S/N) of the residential gateway.  The serial number consists of a series of nine  digits.   The Media Access Control  (CM MAC) address of the residential  gateway. The CM MAC address consists of a series of 12 alphanumeric  characters.   The Media Access Control  (MAC) address of the residential  gateway media terminal  adapter (MTA MAC). The MTA MAC address consists of a series  of 12 alphanumeric characters.  The following  illustration shows a typical bar coded label; the image may vary from the label on the actual product. <Insert  DPC3929 Label> Write down these numbers in the spaces provided: Serial  Number   _______________________    CM MAC MAC Address  ________________________  MTA MAC Address  ________________________  I Already  Hav e a High-Speed  Internet  Access Account Telephone Service  You will need to establish a telephone  account with your local service provider to use your residential gateway for telephone service.   When you contact your service provider, you may be able to transfer your existing telephone  numbers. If not, then your cable telephony service provider  will assign a new telephone number to enable your voice service(s). Discuss these options with your telephony  service provider.  Where Is the Best Location for My Wireless Residential Voice Gateway? The ideal location for your residential  gateway is where  it has access to outlets and other  devices. Think  about the layout of your home  or office, and consult with your service provider to select the best location for your residential gateway. Read this user guide thoroughly  before you decide where to place your residential gateway.
   Installation Preparations  OL-30 505-01  13  Consider these recommendations:  Choose a location close to your computer if you will  also use the residential gateway for high-speed Internet service.  Choose a location that is near an existing RF coaxial connection  to eliminate the need for an additional RF coaxial outlet.  Choose a location that is relatively  protected from accidental disturbance or harm, such as a closet, basement, or other protected area.  Choose a location so that there  is plenty of room to guide the cables away from the residential gateway without straining or crimping them.  Choose a location that allows adequate ventilation  around the residential gateway.   Choose a location for the residential gateway that is adjacent to your telephone equipment if you plan on connecting  your phone directly to the residential gateway. Note: If you are using the residential  gateway to provide  service  to several telephones, a professional installer can connect the residential gateway to your existing home telephone  wiring.   How Do I Mount the Residential Gateway on a Wall? (Optional) If you wish, you can mount the residential  gateway to a wall. This section describes how to mount the residential  gateway to a wall, and includes a list of equipment  you will need  along with suggestions  for choosing  an appropriate place to mount the residential gateway.  Select an Appropriate Place to Mount the Residential Gateway You may mount the residential  gateway to a wall that is made of cement,  wood, or drywall. When choosing an appropriate mounting place, refer to the following recommendations:  Ensure that the mounting location is free of obstructions on all sides, and the cables should be able to easily reach the residential gateway without strain.   Leave sufficient clearance between the bottom of the residential  gateway and any flooring  or shelving  underneath  to allow access to cabling.    Allow enough  slack in all cables so that the residential gateway can be removed for any required  maintenance  without disconnecting  the cables.  Choose a location that allows adequate ventilation  around the residential gateway.
 Chapter 2    Installing the DOCSIS Wireless Residential Voice Gateway     14 OL-30505-01 Equipment Needed Verify that you have the following items that you will need  to mount the residential gateway:  Two wall anchors  for #8 x 1-inch screws  Two  #8 x 1-inch pan head sheet metal screws  Drill with a 3/16-in. wood or masonry  bit, as appropriate for the wall composition  A copy of the wall-mounting  illustrations shown  on the following  pages   Location and Dimensions of the Wall-Mounting Slots The following  illustration shows the location and dimensions of the wall-mounting slots on the bottom of the residential  gateway. Use this illustration  as a guide for mounting  the residential  gateway to the wall. Note: Image not to scale.
   Installation Preparations  OL-30 505-01  15  Mounting the Residential Gateway  on a Wall 1 Using a drill with a 3/16-inch bit, drill  two holes  at the same height  and 4 inches apart. Note: The preceding  graphic illustrates the location of the mounting holes on the back of the residential  gateway. 2 Are you mounting the residential gateway into a drywall or concrete surface where  a wooden  stud is available?  If yes, go to step 3.  If no, drive the anchor bolts into the wall, and install the mounting screws into the anchor bolts; leave a gap of about 1/4-inch between  the screw  head and the wall. Then, go to step 4. 3 Install the mounting screws into the wall; leave  a gap of about 1/4-inch between the screw head and the wall. Then, go to step 4. 4 Verify that no cables or wires are connected to the residential gateway. 5 Lift the residential  gateway into position.  Slip the large end of both mounting slots (located in the back of the residential gateway) over the mounting screws, and then  slide the residential  gateway down  until the narrow  end of the keyhole slot contacts the screw shaft. Important: Verify that the mounting  screws securely  support the residential gateway before  you release  the unit.  Install the Battery  Your residential  gateway may include  one rechargeable  Lithium-Ion battery to provide stand-by operation  in the event  of an AC power  failure. We recommend  that you install the battery before mounting the residential gateway to a wall (if you decide to do so) and before installing the residential gateway in your home. It is possible to use the residential  gateway without the battery. However,  if you choose to operate the residential gateway without a battery, you will not have telephone service during a power outage.  For information on battery maintenance, refer to Maintaining the Battery (on page 25).   Installing the Battery Installing the battery requires  no tools. Follow these instructions to install the battery.
 Chapter 2    Installing the DOCSIS Wireless Residential Voice Gateway     16 OL-30505-01  WARNING: Fully charged  high-capacity rechargeable batteries should be handled with care. Replace  only with  the battery recommended  by the manufacturer.  Do not disassemble  it or attempt to recharge the battery outside the system. Do not crush, puncture,  dispose  of in a fire, short the external  contacts,  or expose to high temperature or immerse in water or other liquids. Dispose of the battery in accordance  with  local regulations  and instructions  from your service provider. 1 Turn the residential gateway so that you are facing the side with the battery compartment. 2 Gently release the latch to open the battery cover and gain access to the battery compartment. 3 Insert the battery into the battery compartment. Do not force the battery into the compartment, but be sure to press the battery all the way in until it seats fully.  <Insert battery bottom  panel>  4 Close the battery compartment door. Important: After you install the residential  gateway and plug it into an AC electrical  outlet as described  in Install the Wireless Residential  Voice Gateway (on page 17), it can take as long as 24 hours for the battery to charge  fully. However,  you can begin using your high-speed Internet and telephone service immediately  after installation. See Normal Operations (AC Power Applied) (on page 22) for  information  on how the LEDs on the front of the residential gateway indicate the state of the battery charge.
   Install the Wireless Residential Voice Gateway  OL-30 505-01  17  Install the Wireless Residential Voice Gateway This section describes how to connect your residential gateway to support the services  that the residential  gateway offers.   Important: If you have  not already done so, insert the battery in the residential gateway before  you mount the residential  gateway on a wall (if desired)  or before you install the residential gateway in your home. For assistance inserting  the battery in the residential gateway, go to Install the Battery (on page 13).   Connect the Wireless Residential Voice Gateway The following  installation procedure  ensures  proper setup and configuration  for the residential gateway. 1 Choose an appropriate and safe location to install the residential  gateway (close to a power source, an active cable connection,  and your PC-if using high-speed Internet). For assistance, go to Where Is the Best Location for My Wireless Residential Voice Gateway? (on page 12).   WARNING:  To avoid personal injury, follow the installation  instructions  in the exact order shown.  Wiring and connections  must be properly insulated  to prevent  electrical shock.  Disconnect  power from the residential  gateway before attempting to connect  to any device. 2 Power off your PC and other networking  device; then, unplug them from the power source. 3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE  on the back of the residential  gateway. Note: To connect  a TV, DHCT, set-top, or VCR from the same cable connection, you will  need to install a cable signal  splitter (not included). Always check with your service  provider  before  using a splitter as a splitter may degrade  the signal. 4 Connect  your PC to the residential  gateway using either  of the following connections:  Ethernet Connection: Locate the yellow  Ethernet  cable, connect  one  end of the Ethernet  cable to the Ethernet  port on your PC, and connect  the other  end to the yellow  ETHERNET port on the back of the residential  gateway. Note: To install more Ethernet  devices than ports provided on the residential gateway, use an external  mulit-port Ethernet  switch(s).
 Chapter 2    Installing the DOCSIS Wireless Residential Voice Gateway     18 OL-30505-01  Wireless: Make sure that your wireless  device is powered up. You will need to associate your wireless device with the wireless residential gateway once the residential gateway is operational. Follow the directions provided for your wireless  device  for associating with a wireless  access point.  If the residential  gateway has a WIRELESS ON/OFF button, make sure that WIRELESS is enabled by confirming  that the ON/OFF indicator is ON. If the indicator  is OFF, press the ON/OFF button to enable  the WIRELESS feature. More  information  about the factory default configuration  of your wireless residential gateway can be found later in this guide in Configure  Wireless Settings. 5 Locate the AC power cord provided with your residential gateway. Insert one end of the power cord into the AC connector  on the back of the residential gateway. Then, plug the AC power cord into an AC outlet to power-up the residential gateway. The residential gateway will perform an automatic search to locate and sign on to the broadband data network. This process may take up to 2-5 minutes. The residential  gateway will be ready for use when the POWER, DS, US, and ONLINE LEDs on the front panel of the residential  gateway stop blinking  and remain on continuously. 6 Plug in and power on your PC and other home network devices. The LINK LED on the residential gateway corresponding  to the connected devices should be on or blinking. 7 Once your residential gateway is online,  most Internet devices will have immediate Internet access. Note: If your PC does not have  Internet  access, refer to How Do I Configure TCP/IP Protocol?  (on page 30) for information  on how to configure  your PC for TCP/IP.  For Internet devices other than PCs, refer to the DHCP or IP Address configuration  section of the User Guide or Operations Manual for those devices.
  OL-30 505-01  19  Introduction This section describes the behavior of the front panel indicators when the residential  gateway is first powered  up, during normal  operations, and in special conditions.    3 Chapter 3 Operation of Front Panel Indicators In This Chapter  Initial Power Up, Calibration,  and Registration  (AC Power Applied) ..............................................................................................20  Normal Op eratio ns (AC Power Applied)  ........................................22  Special Conditions ..............................................................................24
 Chapter 3    Operation of Front Panel Indicators     20 OL-30505-01 Initial Power Up, Calibration, and Registration (AC Power Applied) The following  chart illustrates the sequence  of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up, calibration, and registration on the network when  AC power is applied to the residential  gateway. Use this chart to troubleshoot the power up, calibration, and registration process of your residential gateway. Note: After the residential  gateway completes Step 7 (Data Network  Registration Complete), the residential gateway proceeds immediately to Normal Operations. See Normal Operations  (AC Power  Applied) (on page 22).  Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration  Part 1, High Speed Data Registration Step:   1  2  3  4  5  6 Front Panel  Indicator Self Test Downstream Scan Downstream Signal Loc k Ranging Requesting IP Address Request High  Speed Data Provisioning File 1 POWER On  On On On On On 2 DS On Blinking On On On On 3 US On Off Off Blinking On On 4 ONLINE On Off Off Off  Off Blinking 5 ETHERNET 1-4 On Off, On or Blinking Off, On or Blinking Off, On or Blinking Off, On or Blinking Off, On or Blinking 6 USB On On or  Blinking On or  Blinking On or Blinking On or  Blinking On or  Blinking 7 WIRELESS ON/OFF Off On or  Blinking On or  Blinking On or Blinking On or  Blinking On or  Blinking 8 WIRELESS SETUP Off On or  Blinking On or  Blinking On or Blinking On or  Blinking On or  Blinking 9 TEL 1 On Off Off Off  Off Off 10 TEL 2 On Off Off Off Off Off 11 BATTERY (Optional for some models)  On – When battery is charged  Blinks – When battery charge is low  Off  – When there is no battery in the unit  Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration  Part 2, Telephone  Registration Step:   7  8  9  10 11
   Initial Power Up, Calibration, and Registration (AC Power Applied)  OL-30 505-01  21  Front Panel Indicator Data Network Registration Complete Requesting Telephone IP Address Request Telephone Provis i oning File Restarting Voice Service Telephone Registration Complete  1 POWER On  On On On On  2 DS On On On On On  3 US On On On On On  4 ONLINE On On On On On  5 ETHERNET 1-4 On On On On On or Blinking  6 USB On or  Blinking On or  Blinking On or  Blinking On or  Blinking On or  Blinking 7 WIRELESS ON/OFF On or  Blinking On or  Blinking On or  Blinking On or  Blinking On or  Blinking 8 WIRELESS SETUP Off Off Off On or  Blinking On or  Blinking   9 TEL 1 Off Blinking Off Blinking On  10 TEL 2 Off Off Blinking Blinking On 11 BATTERY (Optional for some models)  On – When battery is charged  Blinks – When battery charge is low  Off  – When there is no battery in the unit
 Chapter 3    Operation of Front Panel Indicators     22 OL-30505-01 Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when  AC power is applied to the gateway.  Front Panel LED Status Indicators  During Normal Conditions Fr ont Pane l  Indica tor Normal Operations 1  POWER On 2  DS On 3  US On 4  ONLINE On 5  ETHERNET 1-4  On - When a single device is connected  to the Ethernet port and no data is being sent to or from the residential gateway  Blinks - When only one Ethernet device is connected  and data is being transferred  between the consumer  premise equipment (CPE) and the wireless  home gateway  Off  - When no devices are connected  to the Ethernet ports 6  USB  On - When a single device is connected  to the USB port and no data is being sent to or from the modem  Blinks - When only one USB device is connected  and data is being transferred  between the consumer  premise equipment (CPE) and the wireless  home gateway  Off  - When no devices are connected  to the USB ports 7  WIRELESS ON/OFF  On - When the wireless access  point is enabled and operational  Blinks - When data is being transferred between the CPE and the wireless  home gateway  Off  - When the wireless access  point is disabled by the user 8  WIRELESS SETUP  Off  - When wireless setup is not active  Blinks - When wireless  setup is active to add new wireless clients on the wireless network 9  TEL 1  On - When telephony service is enabled  Blinks - When line 1 is in use 10  TEl 2  On - When telephony service is enabled  Blinks - When line 2 is in use
   Normal Operations (AC Power Applied)  OL-30 505-01  23  11 BATTERY (Optional for some models)  On – When battery is charged  Blinks – When battery charge is low  Off  – When there is no battery in the unit  Note: In addition to the status shown  in the previous  table, some service  providers use color-coded  LEDs to indicate  detailed  channel  bonding  and data link  status. For additional information  about color-coded  LEDs, check with your service provider.
 Chapter 3    Operation of Front Panel Indicators     24 OL-30505-01 Special Conditions The following  chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access.  Front Panel LED Status Indicators  During Special  Conditions Fr ont Pane l I ndicator Network Access Denied 1  POWER Slow Blinking (once per second) 2  DS Slow Blinking (once per second) 3  US Slow Blinking (once per second) 4  ONLINE Slow Blinking (once per second) 5  ETHERNET 1-4 Slow Blinking (once per second) 6  USB Slow Blinking (once per second) 7  WIRELESS ON/OFF Slow Blinking (once per second) 8  WIRELESS SETUP Slow Blinking (once per second) 9  TEL 1 Off 10  TEL 2 Off 11  BATTERY (Optional for some models) On
  OL-30 505-01  25  Introduction This chapter describes how to maintain and replace the battery that is included with the residential gateway.     4 Chapter 4 Maintaining the Battery In This Chapter  Location of the Battery .......................................................................26  Battery Maintenanc e ..........................................................................27
 Chapter 4    Maintaining the Battery     26 OL-30505-01 Location of the Battery The following  illustration shows the location of the battery. <insert  bottom panel>
   Battery Maintenance  OL-30 505-01  27  Battery Maintenance If your residential  gateway contains a battery backup feature, a high-capacity rechargeable  battery provides  stand-by operation in the event of an AC power failure. You can replace the battery without the use of any tools.  WARNING: Fully charged  high-capacity rechargeable batteries should be handled with care. Replace  only with  the battery recommended  by the manufacturer.  Do not disassemble  it or attempt to recharge the battery outside the system. Do not crush, puncture,  dispose  of in a fire, short the external  contacts,  or expose to high temperature or immerse  in water or other liquids. Dispose of the battery in accordance  with  local regulations  and instructions  from your service provider.   Charging the Battery The battery begins to charge automatically as soon as you attach the residential gateway to the AC electrical  outlet. When  you first plug in the residential  gateway, the POWER LED status indicator  illuminates. Important: It may take as long as 24 hours for the battery to charge fully.  Removing and Replacing the Battery Under normal circumstances, the battery should last for several years. The BATTERY LED status indicator  turns off to indicate that the battery should be replaced soon. Contact your service provider  to obtain replacement  batteries and for disposal instructions. Follow  these steps to remove  and replace the battery. You can remove  and replace the battery without disconnecting  the AC power source. 1 Turn the residential gateway so that you are facing the side with the battery compartment. 2 Gently release the latch to open the battery cover and gain access to the battery compartment. 3 Grasp the plastic strip on the front of the battery and gently  slide the battery forward to remove  it from the battery compartment. 4 Insert a new battery into the battery compartment. Do not force the battery into the compartment, but be sure to press the battery all the way in until it seats fully. <Insert battery bottom panel> 5 Close the battery compartment door. The battery lock will automatically re-engage.
 Chapter 4    Maintaining the Battery     28 OL-30505-01 Important: It can take as long as 24 hours for the battery to charge  fully. Note: Dispose of the battery in accordance with local regulations and instructions from your service provider.  Using the Wireless Residential Voice Gateway  Without a Battery If you want, you can use the residential  gateway without a battery. If you need  to remove the battery, follow the procedures found in Removing and Replacing the Battery (on page 27). Important: If you choose to operate your residential gateway without a battery, you risk losing your telephone service during a power outage.
  OL-30 505-01  29  Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved  performance  of the residential  gateway.    5 Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway In This Chapter  Frequently Asked Questio ns  .............................................................30  Common Troubleshooting Issues .....................................................35  Tips for Improved Performa nce ........................................................37
 Chapter 5    Troubleshooting the DOCSIS Wireless Residential Voice Gateway     30 OL-30505-01 Frequently Asked Questions This section provides answers to common questions about the residential  gateway.  How Do I Configure TCP/IP Protocol? To configure  TCP/IP protocol, you need  to have an Ethernet  Network  Interface Card (NIC) with TCP/IP communications  protocol installed on your system. TCP/IP is a communications  protocol used to access the Internet.  This section  contains instructions  for configuring  TCP/IP on your Internet devices to operate with the residential gateway in Microsoft Windows or Macintosh environments. TCP/IP protocol in a Microsoft  Windows  environment  is different  for each operating system. Follow the appropriate instructions in this section for your operating system.  Configuring  TCP/IP on Window s 7 Sy stems 1 Open Network Connections  by clicking the Start button, and then  clicking Control Panel. 2 In the Search box, type adapter, and then,  under  Network  and Sharing Center, click  View network connections.  3 Right-click  the connection  that you want to change,  and then click Properties. If you are prompted for an administrator  password or confirmation,  type the password or provide confirmation. The Local Area Connection  Properties window opens. 4 Click the Ne t wo r k i ng tab. 5 Under  This connection uses the following  items, click either  Internet Protocol Version 4 (TCP/IPv4) or  Internet Protocol Version 6 (TCP/IPv6),  and then click Properties. 6 To specify IPv4 IP address settings, do one  of the following:  To get  IP settings automatically using DHCP, click  Obtain an IP address automatically, and then  click  OK.  To specify an IP address, click Use the following  IP  address, and then, in the IP address, Subnet mask, and Default gateway boxes, type the IP address settings. 7 To specify IPv6 IP address settings, do one  of the following:  To get IP settings automatically using DHCP, click  Obtain an IPv6 address automatically, and then  click  OK.  To specify an IP address, click Use the following IPv6 address, and then,  in the IPv6 address, Subnet prefix length, and the Default gateway boxes, type the IP address settings. 8 To specify DNS server  address settings, do one  of the following:
   Frequently Asked Questions  OL-30 505-01  31   To get a DNS server  address automatically using DHCP, click Obtain DNS server address automatically, and then click OK.  To specify a DNS server  address, click Use the following  DNS  server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers. 9 To change  advanced DNS, WINS, and IP settings, click Advanced. 10 When you are finished, click OK. 11 Try to access the Internet.  If you cannot access the Internet,  contact your service provider for further assistance.  Configuring  TCP/IP on Window s XP Sy stems 1 Click  Start, and depending  on your Start menu setup, choose one of the following options:  If you are using the Windows  XP Default Start Menu,  select Connect to, choose Show  all connections, and then go to step 2.  If you are using the Windows  XP Classic Start Menu,  select  Settings, choose Network Connections, click Local Area Connection, and then go to step 3. 2 Double-click the Local Area Connection icon in the LAN or High-Speed Internet section of the Network Connections  window. 3 Click  Properties in the Local Area Connection  Status window. 4 Click  Internet Protocol (TCP/IP), and then  click Properties in the Local Area Connection Properties window. 5 Select both Obtain  an IP address automatically and Obtain DNS server address automatically in the Internet Protocol (TCP/IP) Properties window, and then click  OK. 6 Click  Yes to restart your computer when  the Local Network window opens. The computer restarts. The TCP/IP protocol is now configured on your PC, and your Ethernet devices are ready for use. 7 Try to access the Internet.  If you cannot access the Internet,  contact your service provider for further assistance.  Configuring  TCP/IP on Macintosh Sy stems 1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then  click  TCP/IP. 2 Click  Edit on the Finder  at the top of the screen.  Scroll down to the bottom of the menu, and then  click User Mode. 3 Click  Advanced in the User Mode window, and then click OK. 4 Click the Up/Down selector arrows  located to the right of the Connect  Via section of the TCP/IP window,  and then click Using DHCP  Server. 5 Click  Options in the TCP/IP window,  and then  click Active in the TCP/IP Options window.
 Chapter 5    Troubleshooting the DOCSIS Wireless Residential Voice Gateway     32 OL-30505-01 Note: Make sure that the Load only  when  needed option is unchecked. 6 Verify  that the  Use 802.3 option located in the upper-right  corner  of the TCP/IP window is unchecked.  If there is a check mark in the option, uncheck the option, and then  click Info  in the lower-left corner. 7 Is there a Hardware  Address listed in this window?  If yes, click  OK. To close the TCP/IP Control  Panel window,  click File, and then scroll down to click Close. You have completed this procedure.  If no, you must power  off your Macintosh. 8 With the power off, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime  at least three  times, then  release the keys and let the computer restart. 9 When your computer fully reboots,  repeat steps 1 through  7 to verify  that all TCP/IP settings are correct.  If your computer still does not have a Hardware Address, contact your authorized  Apple dealer or Apple technical  support center for further  assistance.  How Do I Renew the IP Address on My PC? If your PC cannot access the Internet  after the residential  gateway is online,  it is possible that your PC did not renew  its IP address. Follow  the appropriate instructions  in this section for your operating  system to renew  the IP address on your PC.  Renew ing the IP Address on Window s 7 Sy stems 1 Click the Windows Start button. 2 Type  cmd in the Search  box. The cmd window  opens. 3 Type  ipconfig /renew and press Enter to renew  the  IP address  of the computer.  Renew ing the IP Address on Window s XP Sy stems 1 Click  Start, and then  click  Run. The Run window  opens. 2 Type  cmd in the Open field and click OK. A window  with a command prompt opens. 3 Type ipconfig /release at the C:/ prompt and press Enter. The system releases the  IP address. 4 Type ipconfig /renew at the C:/ prompt and press Enter. The system displays a new  IP address. 5 Click the X in the upper-right corner of the window to close the Command Prompt window. You have completed this procedure. Note: If you cannot access the Internet,  contact your service  provider  for further assistance.
   Frequently Asked Questions  OL-30 505-01  33  Renew ing the IP Address on Macintosh Sy stems 1 Close all open programs. 2 Open your Preferences folder. 3 Drag the tcp/ip preferences file to the Trash. 4 Close all open windows and empty the Trash. 5 Restart your computer. 6 As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime  at least three  times; then, release  the keys and let the computer restart. 7 When your computer fully reboots, click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. 8 Click  Edit on the Finder  at the top of the screen.  Scroll down to the bottom of the menu, and then  click User Mode. 9 Click  Advanced in the User Mode window, and then click OK. 10 Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window,  and then click Using DHCP  Server. 11 Click Options in the TCP/IP window,  and then  click Active in the TCP/IP Options window. Note: In some cases, the Load only when needed option does not appear. If it appears, select the option. A check  mark appears in the option. 12 Verify  that the  Use 802.3 option located in the upper-right  corner  of the TCP/IP window is not selected. If there is a check mark in the option, select the option to clear the check mark, and then click Info  in the lower-left corner. 13 Is there a Hardware  Address listed in this window?  If yes, click  OK. To close the TCP/IP Control  Panel window,  click File, and then scroll down to click Close.  If no, repeat these instructions  from step 6. 14 Reboot  your computer.  What if I Don't Subscribe to Cable TV? If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for complete information on cable services, including high-speed Internet access.
 Chapter 5    Troubleshooting the DOCSIS Wireless Residential Voice Gateway     34 OL-30505-01 How Do I Arrange for Installation? Call your service  provider  to inquire  about professional  installation. A professional installation ensures proper cable connection to the residential  gateway and to your PC, and it ensures  the proper  configuration  of all hardware  and software settings. Contact your service  provider  for more information  about installation.  How Does the Wireless Residential Voice Gateway Connect to My Computer? The residential  gateway connects  to the 10/100/1000BASE-T Ethernet port on your PC. To use the Ethernet  interface, Ethernet  cards available from your local PC or office supply retailer, or from your service provider. For best performance  over an Ethernet connection, your PC should be equipped with a Gigabit Ethernet card.  After My Wireless Residential Voice Gateway Is Connected, How Do I Access the Internet? Your local service provider becomes your Internet Service Provider (ISP). They offer a wide range of services  including  e-mail, chat, news,  and information  services.  Your service provider will provide the software you will need.  Can I Watch TV and Surf the Internet at the Same Time? Absolutely!  If you subscribe  to cable television  service, you can watch TV and use your residential gateway at the same time by connecting  your TV and your residential  gateway to the cable network using an optional cable signal splitter.  Can I Use my Existing Phone Number with the Wireless Residential Voice Gateway?  Telephone  numbers  are portable  in some areas. Contact your telephone  service provider for more information about using an existing telephone  number.  How Many Telephones Can I Connect?  The RJ-11 telephone-style  connectors  on the residential gateway can each provide telephone  service to multiple telephones, fax machines, and analog modems. The maximum number  of telephone  devices connected  to each RJ-11 port is limited by the total Ringing  Load of the telephone  devices that are connected. Many telephone devices  are marked with a Ringer  Equivalent  Number  (REN). Each telephone  port on the residential  gateway can support up to a 5 REN load. The sum of the REN load on all of the telephone  devices attached to each port must not exceed 5 REN.
   Common Troubleshooting Issues  OL-30 505-01  35  Common Troubleshooting Issues This section describes common problems and offers solutions.  I don't understand the front panel status indicators See  Operation  of Front Panel  Indicators  (on page 19), for more detailed information on front panel LED status indicator operation and function.  The Wireless Residential Voice Gateway does not register an Ethernet connection Try one of the following solutions:  Verify  that your computer has an Ethernet  card and that the Ethernet  driver software is properly  installed. If you purchase and install an Ethernet  card, follow the installation instructions very carefully.  Verify the status of the front panel status indicator lights.  The Wireless Residential Voice Gateway does not register an Ethernet connection after connecting to a hub If you are connecting  multiple PCs to the residential gateway, you should first connect  the residential  gateway to the uplink  port of the hub using the correct crossover cable. The LINK LED of the hub will illuminate continuously.  The Wireless Residential Voice Gateway does not register a cable connection The residential gateway works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your residential gateway will not function properly. Contact your service provider to determine  whether  you are using the correct cable.  There is no dial tone when I lift the handset  Try the following solutions if you cannot hear a dial tone:  Your telephone  wiring  may be connected  to the wrong  RJ-11 port on  the residential gateway. The residential gateway has two telephone  ports. Verify that you are connected to the correct telephone  port.  There  may be a problem  with your telephone  set. Use a different telephone set and listen  to hear  dial tone.
 Chapter 5    Troubleshooting the DOCSIS Wireless Residential Voice Gateway     36 OL-30505-01  There may be a problem with your home telephone wiring. Use a telephone and connect directly to the same RJ-11 port on the back of the unit. If the dial tone is working  here but does not work at other locations in the home, a professional may need to diagnose and repair a problem with your telephone wiring.  Verify that the telephone company has removed the previous telephone service from your home  telephone  wiring.  Your telephone  service may not be enabled from your cable telephony service provider. Contact your cable telephony  service provider for more information.
   Tips for Improved Performance  OL-30 505-01  37  Tips for Improved Performance If your residential  gateway does not perform as expected, the following  tips may help. If you need  further assistance, contact your service  provider.  Verify  that the plug to your residential  gateway AC power  is properly  inserted into an electrical  outlet.  Verify  that your residential  gateway AC power  cord is not plugged into an electrical outlet that is controlled  by a wall switch. If a wall switch controls  the electrical outlet, make sure the switch is in the ON position.  Verify  that the  ONLINE LED status indicator on the front panel of your residential  gateway is illuminated.  Verify  that your cable service  is active and that it supports two-way service.  Verify that all cables are properly connected, and that you are using the correct cables.  If you are using the Ethernet  connection,  verify  that your TCP/IP is properly installed and configured.  Verify that you have called your service provider and given  them the serial number  and MAC address of your residential  gateway.  If you are using a cable signal splitter so that you can connect the residential gateway to other devices, remove the splitter and reconnect the cables so that the residential gateway is connected  directly to the cable input. If the residential gateway now functions properly, the cable signal splitter may be defective and may need  to be  replaced.  If you are connected  to your PC with  an Ethernet  connection,  your PC should be equipped with a Gigabit Ethernet  card for best performance.
  OL-30 505-01  38  Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative  who handles your account. Check your extranet site often as the information  is updated frequently.   6 Chapter 6 Customer Information
  OL-30 505-01  39  A accessing  the Internet • 34 accessories • 3 B battery charging • 27 disposal • viii location of • 26 maintaining • 25, 27 operation  without  • 28 removal and  replacement • 27 safe handling of • viii C cable service • 33 connections description of • 7 to  computer  • 34 E Ethernet •  35 exposure to moisture • ix F features, product • 3 I indicators behavior • 20, 22,  24 described  • 5  operation  of  •  19 installation professional • 34 installation requirements for telephone service • 10, 12 minimum system requirements • 10, 11 ventilation • ix Internet how to access • 34 surfing while watching T V •  34 unable t o access •  32 IP address,  renewing  • 33 L LEDs  • 5, 20, 22, 24 location selecting  • ix, 12 O overview p o wer  s wit ch  •  7  product  •  2  P performance, tips to improve • 37 product  accessories • 3 features • 2 overview • 2 S safety instructions •  vii battery  handling  • viii ground product  •  v iii telephone equipment • x system requirements • 10 T T CP/IP  configuring for Macintosh systems • 31 configuring for Windows XP • 31 telephone equipment  •  x  requirements • 10 service • 34, 35 troubleshooting • 29 U unpacking  • 3 USB  • 3,  34 Index
 Index  40 OL-30505-01 V ventilation requirements • ix Voice settings LEDs  • 5, 20, 22,  24 W wall mounting instructions  • 15 slot s • 1 4
                          Americas Headquarters Cisco Systems,  Inc.  170 West Tasman  Drive San  Jose, CA  95134-1706 USA   http://www.cisco.com Tel: +1-408 526-4000 +1-800 553-6387 Fax : +1-408 527-0883 This document includes various trademarks  of Cisco Systems,  Inc.  Please see the  Notices section of this document for a list of the Cisco Systems,  Inc. trademarks used in this document. Product and service availability are subject to change without notice. © 2013 Cisco and/or its affiliates.  All rights reserved. October 2013       Part Number OL-30505-01 DRAFT

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