PEGATRON DPC3929CM Wireless Cable Modem User Manual
PEGATRON CORPORATION Wireless Cable Modem
PEGATRON >
User Manual
OL-30505-01
Cisco Model DPC3929 and
DPC3929CM DOCSIS 3.0 8x4
Wireless Residential Gateway with
Embedded Digital Voice Adapter
User Guide
Please Read
Important
Please read this entire guide. If this guide provides installation or operation
instructions, give particular attention to all safety statements included in this guide.
Notices
Trademark Acknowledgments
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its
affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable
Television Laboratories, Inc. and PacketCable is a trademark of Cable Television
Laboratories, Inc. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance.
Wi-Fi Protected Setup is a trademark of the Wi-Fi Alliance.
Other third party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1110R)
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be construed as conferring by
implication, estoppel, or otherwise any license or right under any copyright or
patent, whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.
Disclaimer
The maximum performance for wireless is derived from IEEE Standard 802.11
specifications. Actual performance can vary, including lower wireless network
capacity, data throughput rate, range and coverage. Performance depends on many
factors, conditions and variables, including distance from the access point, volume of
network traffic, building materials and construction, operating system used, mix of
wireless products used, interference and other adverse conditions.
Software and Firmware Use
The software described in this document is protected by copyright law and
furnished to you under a license agreement. You may only use or copy this software
in accordance with the terms of your license agreement.
The firmware in this equipment is protected by copyright law. You may only use the
firmware in the equipment in which it is provided. Any reproduction or distribution
of this firmware, or any portion of it, without our express written consent is
prohibited.
Copyright
© 2013 Cisco Systems, Inc. All rights reserved. Printed in the United States of
America.
Information in this publication is subject to change without notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.
OL-30 505-01 iii
Contents
IMPORTANT SAFETY INSTRUCTIONS vii
United States FCC Compliance xi
Chapter 1 Introducing the DOCSIS Wireless Residential Voice
Gateway 1
Introduction ......................................................................................................................... 2
What's In the Carto n? .......................................................................................................... 3
Front Panel Description ...................................................................................................... 5
Back Panel Desc ription ....................................................................................................... 7
Chapter 2 Installing the DOCSIS Wireless Residential Voice
Gateway 9
Installation P reparations................................................................................................... 10
Install the Wireless Res idential Voice Gateway .............................................................. 17
Chapter 3 Operation of Front Panel Indicators 19
Initial Power Up, Calibration, and Registration (AC Power Applied).......................... 20
Normal Op eratio ns (AC Power Applied) ....................................................................... 22
Special Conditions ............................................................................................................. 24
Chapter 4 Maintaining the Battery 25
Location of the Battery ...................................................................................................... 26
Battery Mai ntenance ......................................................................................................... 27
Chapter 5 Troubleshooting the DOCSIS Wireless Residential
Voice Gateway 29
Frequently Asked Questio ns ............................................................................................ 30
Common Troubleshooting Issues .................................................................................... 35
Tips for Improved Performa nce ....................................................................................... 37
Chapter 6 Customer Information 39
Contents
iv OL-30505-01
Index 41
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
Mitteilung für CATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
IMPORTANT SAFETY INSTRUCTIONS
OL-30 505-01 vii
IMPORTANT SAFETY INSTRUCTIONS
1)
Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4)
Follow all instructions.
5)
Do not use this apparatus near water.
6) Clean only with dry cloth.
7) Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
8)
Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9) Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
10)
Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11) Only use attachments/accessories specified by the manufacturer.
12)
Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
or sold with the apparatus. When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long periods of
time.
14) Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as a power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
WARNING: Avoid electr ic shock a nd f ir e haz ard! If this product connects to coa xial
cable wiring, be sure the cable system is grounded (ear the d). Gr ounding p rovides
some protection against voltage surges and built-up static charges.
IMPORTANT SAFETY INSTRUCTIONS
viii OL-30505-01
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Power/Mains Overloads
WARNING: Avoid e le ctric shock a nd fire haz ard! Do not ove rloa d AC p ow er/mains,
outlets, extension cords, or integral convenience receptacles. For products that require
battery power or other power sources to operate them, refer to the operating
instructions f or those p roducts.
Handling Disposable Batteries
This product may contain a rechargeable Lithium-Ion battery to provide stand-by operation in the
event of an AC power failure.
Heed the following warning, follow the Battery Safety and Battery Disposal instructions below, and see
the instructions later in this guide for handling, replacing, and disposing of the battery.
WARNING: There is danger of explosion if the battery is mishandled or incorrectly
replaced. Replace only with the same type of battery. Do not disassemble it or attempt
to re cha rge it outside the system. Do not crush, p uncture , dispose of in fire, short the
external contacts, or expose to water or other liquids. Dispose of the battery in
accordance with local regulations and instructions from your service provider.
Battery Safety
Insert batteries correctly. There may be a risk of explosion if the batteries are incorrectly inserted.
Do not attempt to recharge ‘disposable’ or ‘non-reusable’ batteries.
Please follow instructions provided for charging ‘rechargeable’ batteries.
Replace batteries with the same or equivalent type that we recommend.
Do not expose batteries to excessive heat (such as sunlight or fire).
Do not expose batteries to temperatures above 100°C (212°F).
Battery Disposal
The batteries may contain substances that could be harmful to the environment.
Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and
local/national disposal and recycling regulations.
The batteries may contain perchlorate, a known hazardous substance, so special handling and
disposal of this product might be necessary. For more information about perchlorate and best
management practices for perchlorate-containing substance, see
IMPORTANT SAFETY INSTRUCTIONS
OL-30 505-01 ix
www.dtsc.ca.gov/hazardouswaste/perchlorate
Provide Ventilation and Select a Location
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Operating Environment
This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C).
Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are
not blocked.
Protect from Exposure to Moisture and Foreign Objects
WARNING: Avoid electr ic shock a nd f ir e haz ard! Do not e x pose this p roduct to
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
WARNING: Avoid electric shock a nd fire ha za r d! Unplug this pr oduct b ef ore cle aning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to cle a n this pr oduct.
WARNING: Avoid electr ic shock a nd f ir e haz ard! Never p ush ob je cts through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Service Warnings
WARNING: Avoid electric shock! Do not op en the cove r of this p roduct. Op ening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
IMPORTANT SAFETY INSTRUCTIONS
x OL-30505-01
Telephone Equipment Notice
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
CAUTION: To re duce the r isk of f ir e, use only No. 26 AWG or la rger
telecommunication line cord.
SAVE THESE INSTRUCTIONS
20110316_Modem with Battery_Safety
United States FCC Compliance
OL-30 505-01 xi
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
DOCSIS Wireless Residential Voice
Gateway
Model(s): DPC3929 and DPC3929CM
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
United States FCC Compliance
x ii OL-30505-01
RF Exposure Statements
Note: This device and it's antennas(s) must not be co-located or operating in conjunction with
any other antenna or transmitter except in accordance with FCC multi-transmitter product
procedures. This equipment should be installed and operated with a minimum distance
of 7.9 inches (20 c
m) between the radiator and your body. For products available in the
USA/Canada market, only channels 1-11 can be operated. The selection of other channels is
not possible.
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based in accordance with
FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum
separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain
compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to Canada Health
Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The
minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to
maintain compliance.
20100527 FCC DSL_Domestic
National Restrictions
This product is for indoor use only.
USA/Canada
This system has been evaluated for RS-210. When operating this system, adhere to the
following requirements:
When operating in the band 5150-5250 MHz, the device is only for indoor use to reduce
the potential for harmful interference to co-channel mobile satellite systems.
The maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-
5725 MHz shall comply with the EIRP limit.
The maximum antenna gain permitted for devices in the band 5725-5825 MHz shall
comply with the EIRP limits specified for point-to-point and non point-to-point
operation as appropriate.
Users should also be advised that high-power radars are allocated as primary users (i.e.
priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars
could cause interference and/or damage to LE-LAN devices.
Operation in the 5600- 5650 MHz band in the US is not permitted at this time to avoid
interference with Terminal Doppler Weather Radar systems operated by the FAA. This
requirement is applicable to systems installed indoors or outdoors. Note: Industry
Canada also restricts operation of this band per RSS-210. Systems being installed
outdoors are subject to the following restrictions:
a Systems must be professionally installed by trained qualified engineer or technicians.
United States FCC Compliance
OL-30 505-01 x iii
b Systems must be installed per the recommended guidelines in the installation guide
for the outdoor systems.
c The use of non-approved Cisco antennas or unauthorized modifications could affect
the operation of the system and result in interference to the TDWR and as such the
operator could be held liable for such interference.
Ce système a été évalué pour les normes radioélectriques RS-210. Lorsque vous exploitez ce
système, respectez les exigences listées ci-dessous.
Quand l'appareil est exploité dans la bande 5150-5250 MHz, il peut uniquement être
utilisé à l'intérieur pour réduire le risque de brouillage préjudiciable qui pourrait affecter
les systèmes satellites portables sur la même voie.
Le gain d'antenne maximal permis dans le cas des appareils utilisant les bandes 5250-
5350 MHz et 5470-5725 MHz doit être conforme à la limite PIRE (EIRP).
Le gain d'antenne maximal permis dans le cas des appareils utilisant la bande 5725-5825
MHz doit être conforme aux limites PIRE (EIRP) précisées pour les activités point à point
et non point à point, le cas échéant.
Les utilisateurs doivent aussi savoir que les radars haute puissance sont les utilisateurs
principaux (c.-à-d. les utilisateurs prioritaires) des bandes 5250-5350 MHz et 5650-5850
MHz et que ces appareils sont susceptibles de causer des parasites ou des dommages aux
dispositifs LE-LAN.
Le fonctionnement en 5600 - bande 5650 MHz aux Etats-Unis n'est pas autorisée à ce
moment pour éviter les interférences avec Doppler systèmes radar météorologiques
terminal exploité par la FAA. Cette exigence est applicable aux systèmes à l'intérieur ou à
l'extérieur installés. Note: Industrie Canada procède également à l'exploitation de cette
bande par RSS-210. Systèmes étant installés à l'extérieur sont soumis aux restrictions
suivantes:
a Les systèmes doivent être installés professionnellement par l'ingénieur ou technicien
formé et qualifié.
b Les systèmes doivent être installés selon les directives recommandées dans le guide
d'installation pour les systèmes extérieurs.
c L'utilisation d'antennes non approuvées par Cisco ou modification non autorisée
pourrait affecter le fonctionnement du système et entraîner des interférences dans la
TDWR et en tant que telle l'opérateur peut être tenu pour responsable de cette
atteinte.
France
For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used
outdoors in the band 2454 - 2483.5 MHz. There are no restrictions when used in other parts of
the 2.4 GHz band. Check http://www.arcep.fr/ for more details.
Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements
utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des
utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour
de plus amples détails.
United States FCC Compliance
x iv OL-30505-01
Italy
This product meets the National Radio Interface and the requirements specified in the
National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating
within the boundaries of the owner's property, its use requires a “general authorization.”
Please check http://www.comuni cazi oni.it/i t/ for more details.
Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano
Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del
proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”.
Consultare http://www.comuni cazi oni.it/i t/ per maggiori dettagli.
Latvia
The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic
Communications Office. Please check http://www.esd.lv for more details.
2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko
sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.
Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level
of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the
output power available at the connector (specified in dBm).
Antennas
Use only the antenna supplied with the product.
20110311_CE_Gateway
OL-30 505-01 1
Purpose
This guide covers the following product model:
DPC3929 DOCSIS Wireless Residential Voice Gateway
DPC3929CM DOCSIS Wireless Residential Voice Gateway
All features described in this guide are standard to these models of
residential gateways unless otherwise noted. For the purpose of this
guide, whenever a feature or option applies to only a specific model,
the model number is specified. If a model number is not specified,
then the feature or option applies to both of the models.
Audience
This guide is written for the home subscriber.
Document Version
This is the first formal release of this document.
1 Chapter 1
Introducing the DOCSIS
Wireless Residential Voice
Gateway
In This Chapter
Introduction ..........................................................................................2
What's In the Carton? ...........................................................................3
Front Panel Description .......................................................................5
Back Panel Desc ription ........................................................................7
Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway
2 OL-30505-01
Introduction
Your new Wireless Residential Gateway with Embedded Digital Voice Adapter
meets industry standards for high-speed data connectivity along with reliable digital
telephone service. The residential gateway delivers data, voice and wired (Ethernet)
or wireless gateway capabilities to connect a variety of devices in the home or small
office and support high-speed data access and cost-effective voice services, all in one
device.
This guide provides procedures and recommendations for installing, operating, and
troubleshooting your residential gateway for high-speed Internet and digital
telephone service for your home or office. Contact your service provider for more
information about subscribing to these services.
Your new residential gateway offers the following outstanding benefits and features:
Compliant with DOCSIS 3.0, 2.0, and 1.x standards along with PacketCable™
specifications to deliver high-end performance and reliability
High performance broadband Internet connectivity to energize your online
experience
Two-line embedded digital voice adapter for wired telephony service
Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity
802.11n Wireless Access Point
User configurable Parental Control blocks access to undesirable Internet sites
Advanced firewall technology deters hackers and protects the home network
from unauthorized access
Attractive compact design that allows for vertical, horizontal, or wall-mounted
operation
Color-coded interface ports and corresponding cables simplify installation and
setup
DOCSIS-5 compliant LED labeling and behavior provides a user and technician
friendly method to check operational status and act as a troubleshooting tool
Allows automatic software upgrades by your service provider
What's In the Carton?
OL-30 505-01 3
What's In the Carton?
When you receive your residential gateway, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton contains the following items:
One DPC3929 or DPC3929CM
DOCSIS Wireless Residential Voice
Gateway
One power adapter (models requiring
external power supply)
One Ethernet cable (May not be
provided with all products.)
One USB cable (Image may vary from
actual product. May not be provided
with all products.)
One Lithium Ion cartridge battery
(Image may vary from product. May
not be provided with all products.)
Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway
4 OL-30505-01
If any of these items are missing or damaged, please contact your service provider
for assistance.
Notes:
You need an optional cable signal splitter and additional standard RF coaxial
cables if you want to connect a VCR, a Digital Home Communications Terminal
(DHCT) or a set-top converter, or a TV to the same cable connection as your
residential gateway.
If your product supports telephone service, cables, and other equipment needed
for telephone service must be purchased separately. Contact your service
provider to inquire about the equipment and cables you need for telephone
service.
Front Panel Description
OL-30 505-01 5
Front Panel Description
The front panel of your residential gateway provides LED status indicators that
indicate how well and at what state your residential gateway is operating. See
Operation of Front Panel Indicators (on page 19), for more information on front
panel LED status indicator functions.
(model shown without battery backup capability)
1 POWER—ON, power is applied to the residential gateway.
2 DS—ON, the residential gateway is receiving data from the cable network.
3 US—ON, the residential gateway is sending data to the cable network.
4 ONLINE—ON, the residential gateway is registered on the network and fully
operational.
5 ETHERNET 1 - 4—ON, a device is connected to one of the Ethernet ports.
BLINKING indicates that data is being transferred over the Ethernet connection.
6 USB—ON, a device is connected to the USB port. BLINKING indicates that data
is being transferred over the USB connection.
Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway
6 OL-30505-01
7 WIRELESS ON/OFF (Optional)—Press this button to activate and turn on the
Wireless feature. This feature allows users to transfer data over the wireless
connection. When the WIRELESS indicator is ON, it indicates that the Wireless
Access Point is operational. BLINKING indicates that data is being transferred
over the wireless connection. OFF indicates that the Wireless feature has been
disabled.
8 WIRELESS SETUP—Press this button to activate the Wireless Setup feature.
This feature allows users to add new Wireless Protected Setup (WPS) compliant
wireless clients to the home network. When the SETUP indicator is OFF (normal
condition), it indicates that the wireless setup is not active. BLINKING indicates
the user has activated wireless setup to add new wireless clients on the wireless
network.
9 TEL1—ON indicates telephony service is enabled. Blinks when line 1 is in use.
OFF indicates that phone service for TEL 1 is not enabled.
10 TEL2—ON indicates telephony service is enabled. Blinks when line 2 is in use.
OFF indicates that phone service for TEL 2 is not enabled.
11 BATTERY (optional model only)—ON indicates that the battery is charged.
Blinking indicates that the battery charge is low. Off indicates that the unit is
operating from battery power, that the battery charge is depleted, or the battery
is defective or missing.
Notes:
After the residential gateway is successfully registered on the network, the
POWER, DS, US, and ONLINE LEDs illuminate continuously to indicate that the
residential gateway is active and fully operational.
The high-speed data operation is disabled when operating on battery power;
only the telephone service (if available on this model) is active when operating
on battery power.
LEDs may behave differently when the residential gateway is running on battery
power (without AC power). Most LEDs are disabled if the unit is operating on
battery power. In this mode, the POWER LED blinks to indicate that the unit is
operating under battery power.
The residential gateway should only run on battery power when AC power has
failed. If the POWER LED indicates that the unit is running on battery power,
but the AC power has not failed, verify that the power cord is plugged into a
working AC outlet.
Back Panel Description
OL-30 505-01 7
Back Panel Description
The following illustration identifies the back panel components on the residential
gateway. Descriptions for each component follow the illustration.
Important: Do not connect your PC to both the Ethernet and USB ports at the same
time. Your residential gateway will not function properly if both the Ethernet and
USB ports are connected to your PC at the same time.
1 ON/OFF SWITCH (Provided only on products that carry the CE mark)—
Allows you to turn off the residential gateway without removing the power cord.
Turning the residential gateway off using this switch ensures that the unit is
consuming no energy.
2 POWER—Connects the residential gateway to the AC power adapter that is
provided with your residential gateway.
Important: Use only the power supply provided with your residential gateway.
3 TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring
to conventional telephones or fax machines. (Products shipping in North
America support lines 1 and 2 on port 1 when used with a two-line phone.)
4 USB (Optional for some models)—Connects to selected devices. For models that
support USB, the default is one USB port.
Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway
8 OL-30505-01
5 ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC
or your home network.
6 RESET—A momentary pressing (1-2 seconds) of this switch restarts (power
cycles) the device. Pressing and holding the switch for more than ten seconds
first causes a reset-to-factory-default of all settings and then restarts (power
cycles) the device.
CAUTION:
The RESET button is for maintenance purposes only. Do not use unless
instructed to do so by your service provider. Doing so may cause you to lose
any settings you have selected.
7 MAC ADDRESS LABEL—Displays the CM, EMTA, and WAN MAC addresses
for the residential gateway.
8 CABLE—F-connector connects to an active cable signal from your service
provider.
OL-30 505-01 9
Introduction
This chapter describes how to properly install the residential gateway
and to connect the residential gateway to a computer and other
devices.
2 Chapter 2
Installing the DOCSIS Wireless
Residential Voice Gateway
In This Chapter
Installation P reparations ....................................................................10
Install the Wireless Residential Voice Gateway ...............................17
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway
10 OL-30505-01
Installation Preparations
Before installing the residential gateway, make sure that your system meets or
exceeds the requirements listed in this section. Also, make sure that you have
prepared your home and home devices as described in this section.
What Are the System Requirements for Internet Service?
To ensure that your residential gateway operates efficiently for high-speed Internet
service, you must have an Internet-capable PC, Mac, or Internet appliance equipped
with an Ethernet port.
Note: You will also need an active cable input line and an Internet connection.
What Are the Requirements for Telephone Service?
If you intend to use the residential gateway for digital telephone service, verify that
your home meets or exceeds all of the following requirements.
Maximum Number of Telephones
The RJ-11 telephone-style connectors on the residential gateway can each provide
telephone service to multiple telephones, fax machines, and analog modems.
The maximum number of telephone devices connected to each RJ-11 port is limited
by the total Ringing Load of the telephone devices that are connected. Many
telephone devices are marked with a Ringer Equivalent Number (REN). Each
telephone port on the residential gateway can support up to a 5 REN load.
The sum of the REN load on all of the telephone devices attached to each port must
not exceed 5 REN.
Telephone Device Types
You can use telephone devices that are not labeled with a REN number, but the
maximum number of attached telephone devices cannot be accurately calculated.
With telephone devices that are not labeled, each device should be connected and
the ring signal should be tested before adding more devices. If too many telephone
devices are attached and the ring signal can no longer be heard, telephone devices
should be removed until the ring signal works properly.
Telephones, fax machines, and other telephone devices use the center 2 pins of the
RJ-11 connectors to connect to your primary service. The outer 2 pins of the
connector may be provisioned to provide a second telephone line. Contact your
service provider for more information.
Installation Preparations
OL-30 505-01 11
Dialing Requirements
All your telephones should be set to use Dual-Tone Multi-Frequency (DTMF)
dialing. Pulse dialing may not be supported by your local service provider.
Telephone Wiring Requirements
The residential gateway supports connecting to the interior telephone wiring as well
as connecting directly to a telephone or fax machine. The maximum distance from
the unit to the most distant telephone device must not exceed 1000 feet (300 meters).
Use 26-gauge twisted-pair, or larger, telephone wiring.
Important: Connection to an existing or a new permanently installed home
telephone wiring network should be completed by a qualified installer or at the
direction of your telephone service provider.
What Types of Service Accounts Do I Need?
Depending upon the features your service provider offers, you may need to establish
one or both of the following accounts:
A high-speed Internet access account, if your residential gateway supports an
Internet connection
An account for telephone service, if your residential gateway supports digital
telephone service
Refer to one of the following topics to learn more about the types of service accounts
that you may need to establish.
High-Speed Internet Access Account
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider information about the residential
gateway in order to use the high-speed internet feature that this product offers. Refer
to Information Your Service Provider Needs (on page 12) to learn how to locate the
information your service provider needs to establish a high-speed Internet access
account for the residential gateway
If you have an existing high-speed Internet access account, you will need to give
your service provider the serial number and MAC address of the residential gateway
in order to use the high-speed internet feature that this product offers. Refer to
Information Your Service Provider Needs (on page 12) to learn how to locate this
information.
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway
12 OL-30505-01
Information Your Serv ice Prov ider Needs
You will need to give your service provider the following information, which is
printed on the bar code label attached to the device:
The Serial Number (S/N) of the residential gateway. The serial number consists
of a series of nine digits.
The Media Access Control (CM MAC) address of the residential gateway. The
CM MAC address consists of a series of 12 alphanumeric characters.
The Media Access Control (MAC) address of the residential gateway media
terminal adapter (MTA MAC). The MTA MAC address consists of a series of 12
alphanumeric characters.
The following illustration shows a typical bar coded label; the image may vary from
the label on the actual product.
<Insert DPC3929 Label>
Write down these numbers in the spaces provided:
Serial Number _______________________
CM MAC MAC Address ________________________
MTA MAC Address ________________________
I Already Hav e a High-Speed Internet Access Account
Telephone Service
You will need to establish a telephone account with your local service provider to
use your residential gateway for telephone service.
When you contact your service provider, you may be able to transfer your existing
telephone numbers. If not, then your cable telephony service provider will assign a
new telephone number to enable your voice service(s). Discuss these options with
your telephony service provider.
Where Is the Best Location for My Wireless Residential Voice Gateway?
The ideal location for your residential gateway is where it has access to outlets and
other devices. Think about the layout of your home or office, and consult with your
service provider to select the best location for your residential gateway. Read this
user guide thoroughly before you decide where to place your residential gateway.
Installation Preparations
OL-30 505-01 13
Consider these recommendations:
Choose a location close to your computer if you will also use the residential
gateway for high-speed Internet service.
Choose a location that is near an existing RF coaxial connection to eliminate the
need for an additional RF coaxial outlet.
Choose a location that is relatively protected from accidental disturbance or
harm, such as a closet, basement, or other protected area.
Choose a location so that there is plenty of room to guide the cables away from
the residential gateway without straining or crimping them.
Choose a location that allows adequate ventilation around the residential
gateway.
Choose a location for the residential gateway that is adjacent to your telephone
equipment if you plan on connecting your phone directly to the residential
gateway.
Note: If you are using the residential gateway to provide service to several
telephones, a professional installer can connect the residential gateway to your
existing home telephone wiring.
How Do I Mount the Residential Gateway on a Wall? (Optional)
If you wish, you can mount the residential gateway to a wall. This section describes
how to mount the residential gateway to a wall, and includes a list of equipment you
will need along with suggestions for choosing an appropriate place to mount the
residential gateway.
Select an Appropriate Place to Mount the Residential Gateway
You may mount the residential gateway to a wall that is made of cement, wood, or
drywall. When choosing an appropriate mounting place, refer to the following
recommendations:
Ensure that the mounting location is free of obstructions on all sides, and the
cables should be able to easily reach the residential gateway without strain.
Leave sufficient clearance between the bottom of the residential gateway and any
flooring or shelving underneath to allow access to cabling.
Allow enough slack in all cables so that the residential gateway can be removed
for any required maintenance without disconnecting the cables.
Choose a location that allows adequate ventilation around the residential
gateway.
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway
14 OL-30505-01
Equipment Needed
Verify that you have the following items that you will need to mount the residential
gateway:
Two wall anchors for #8 x 1-inch screws
Two #8 x 1-inch pan head sheet metal screws
Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall
composition
A copy of the wall-mounting illustrations shown on the following pages
Location and Dimensions of the Wall-Mounting Slots
The following illustration shows the location and dimensions of the wall-mounting
slots on the bottom of the residential gateway. Use this illustration as a guide for
mounting the residential gateway to the wall.
Note: Image not to scale.
Installation Preparations
OL-30 505-01 15
Mounting the Residential Gateway on a Wall
1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches
apart.
Note: The preceding graphic illustrates the location of the mounting holes on the
back of the residential gateway.
2 Are you mounting the residential gateway into a drywall or concrete surface
where a wooden stud is available?
If yes, go to step 3.
If no, drive the anchor bolts into the wall, and install the mounting screws
into the anchor bolts; leave a gap of about 1/4-inch between the screw head
and the wall. Then, go to step 4.
3 Install the mounting screws into the wall; leave a gap of about 1/4-inch between
the screw head and the wall. Then, go to step 4.
4 Verify that no cables or wires are connected to the residential gateway.
5 Lift the residential gateway into position. Slip the large end of both mounting
slots (located in the back of the residential gateway) over the mounting screws,
and then slide the residential gateway down until the narrow end of the keyhole
slot contacts the screw shaft.
Important: Verify that the mounting screws securely support the residential
gateway before you release the unit.
Install the Battery
Your residential gateway may include one rechargeable Lithium-Ion battery to
provide stand-by operation in the event of an AC power failure. We recommend that
you install the battery before mounting the residential gateway to a wall (if you
decide to do so) and before installing the residential gateway in your home.
It is possible to use the residential gateway without the battery. However, if you
choose to operate the residential gateway without a battery, you will not have
telephone service during a power outage.
For information on battery maintenance, refer to Maintaining the Battery (on page
25).
Installing the Battery
Installing the battery requires no tools. Follow these instructions to install the
battery.
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway
16 OL-30505-01
WARNING:
Fully charged high-capacity rechargeable batteries should be handled with
care. Replace only with the battery recommended by the manufacturer. Do not
disassemble it or attempt to recharge the battery outside the system. Do not
crush, puncture, dispose of in a fire, short the external contacts, or expose to
high temperature or immerse in water or other liquids. Dispose of the battery
in accordance with local regulations and instructions from your service
provider.
1 Turn the residential gateway so that you are facing the side with the battery
compartment.
2 Gently release the latch to open the battery cover and gain access to the battery
compartment.
3 Insert the battery into the battery compartment. Do not force the battery into the
compartment, but be sure to press the battery all the way in until it seats fully.
<Insert battery bottom panel>
4 Close the battery compartment door.
Important: After you install the residential gateway and plug it into an AC
electrical outlet as described in Install the Wireless Residential Voice Gateway
(on page 17), it can take as long as 24 hours for the battery to charge fully.
However, you can begin using your high-speed Internet and telephone service
immediately after installation. See Normal Operations (AC Power Applied) (on
page 22) for information on how the LEDs on the front of the residential gateway
indicate the state of the battery charge.
Install the Wireless Residential Voice Gateway
OL-30 505-01 17
Install the Wireless Residential Voice Gateway
This section describes how to connect your residential gateway to support the
services that the residential gateway offers.
Important: If you have not already done so, insert the battery in the residential
gateway before you mount the residential gateway on a wall (if desired) or before
you install the residential gateway in your home. For assistance inserting the battery
in the residential gateway, go to Install the Battery (on page 13).
Connect the Wireless Residential Voice Gateway
The following installation procedure ensures proper setup and configuration for the
residential gateway.
1 Choose an appropriate and safe location to install the residential gateway (close
to a power source, an active cable connection, and your PC-if using high-speed
Internet). For assistance, go to Where Is the Best Location for My Wireless
Residential Voice Gateway? (on page 12).
WARNING:
To avoid personal injury, follow the installation instructions in the exact
order shown.
Wiring and connections must be properly insulated to prevent electrical
shock.
Disconnect power from the residential gateway before attempting to
connect to any device.
2 Power off your PC and other networking device; then, unplug them from the
power source.
3 Connect the active RF coaxial cable from your service provider to the coax
connector labeled CABLE on the back of the residential gateway.
Note: To connect a TV, DHCT, set-top, or VCR from the same cable connection,
you will need to install a cable signal splitter (not included). Always check with
your service provider before using a splitter as a splitter may degrade the signal.
4 Connect your PC to the residential gateway using either of the following
connections:
Ethernet Connection: Locate the yellow Ethernet cable, connect one end of
the Ethernet cable to the Ethernet port on your PC, and connect the other end
to the yellow ETHERNET port on the back of the residential gateway.
Note: To install more Ethernet devices than ports provided on the residential
gateway, use an external mulit-port Ethernet switch(s).
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway
18 OL-30505-01
Wireless: Make sure that your wireless device is powered up. You will need
to associate your wireless device with the wireless residential gateway once
the residential gateway is operational. Follow the directions provided for
your wireless device for associating with a wireless access point. If the
residential gateway has a WIRELESS ON/OFF button, make sure that
WIRELESS is enabled by confirming that the ON/OFF indicator is ON. If the
indicator is OFF, press the ON/OFF button to enable the WIRELESS feature.
More information about the factory default configuration of your wireless
residential gateway can be found later in this guide in Configure Wireless
Settings.
5 Locate the AC power cord provided with your residential gateway. Insert one
end of the power cord into the AC connector on the back of the residential
gateway. Then, plug the AC power cord into an AC outlet to power-up the
residential gateway. The residential gateway will perform an automatic search to
locate and sign on to the broadband data network. This process may take up to 2-
5 minutes. The residential gateway will be ready for use when the POWER, DS,
US, and ONLINE LEDs on the front panel of the residential gateway stop
blinking and remain on continuously.
6 Plug in and power on your PC and other home network devices. The LINK LED
on the residential gateway corresponding to the connected devices should be on
or blinking.
7 Once your residential gateway is online, most Internet devices will have
immediate Internet access.
Note: If your PC does not have Internet access, refer to How Do I Configure
TCP/IP Protocol? (on page 30) for information on how to configure your PC for
TCP/IP. For Internet devices other than PCs, refer to the DHCP or IP Address
configuration section of the User Guide or Operations Manual for those devices.
OL-30 505-01 19
Introduction
This section describes the behavior of the front panel indicators when
the residential gateway is first powered up, during normal operations,
and in special conditions.
3 Chapter 3
Operation of Front Panel
Indicators
In This Chapter
Initial Power Up, Calibration, and Registration (AC Power
Applied) ..............................................................................................20
Normal Op eratio ns (AC Power Applied) ........................................22
Special Conditions ..............................................................................24
Chapter 3 Operation of Front Panel Indicators
20 OL-30505-01
Initial Power Up, Calibration, and Registration (AC
Power Applied)
The following chart illustrates the sequence of steps and the corresponding
appearance of the residential gateway front panel LED status indicators during
power up, calibration, and registration on the network when AC power is applied to
the residential gateway. Use this chart to troubleshoot the power up, calibration, and
registration process of your residential gateway.
Note: After the residential gateway completes Step 7 (Data Network Registration
Complete), the residential gateway proceeds immediately to Normal Operations. See
Normal Operations (AC Power Applied) (on page 22).
Front Panel LED Status Indicators During Initial Power Up, Calibration, and
Registration
Part 1, High Speed Data Registration
Step: 1 2 3 4 5 6
Front Panel
Indicator
Self
Test
Downstream
Scan
Downstream
Signal Loc k
Ranging
Requesting IP
Address
Request High Speed
Data Provisioning
File
1
POWER
On
On
On
On
On
On
2
DS
On
Blinking
On
On
On
On
3
US
On
Off
Off
Blinking
On
On
4
ONLINE
On
Off
Off
Off
Off
Blinking
5
ETHERNET
1-4
On
Off, On or
Blinking
Off, On or
Blinking
Off, On or
Blinking
Off, On or
Blinking
Off, On or Blinking
6
USB
On
On or Blinking
On or Blinking
On or
Blinking
On or Blinking
On or Blinking
7
WIRELESS
ON/OFF
Off
On or Blinking
On or Blinking
On or
Blinking
On or Blinking
On or Blinking
8
WIRELESS
SETUP
Off
On or Blinking
On or Blinking
On or
Blinking
On or Blinking
On or Blinking
9
TEL 1
On
Off
Off
Off
Off
Off
10
TEL 2
On
Off
Off
Off
Off
Off
11
BATTERY
(Optional
for some
models)
On – When battery is charged
Blinks – When battery charge is low
Off – When there is no battery in the unit
Front Panel LED Status Indicators During Initial Power Up, Calibration, and
Registration
Part 2, Telephone Registration
Step: 7 8 9 10 11
Initial Power Up, Calibration, and Registration (AC Power Applied)
OL-30 505-01 21
Front Panel
Indicator
Data Network
Registration
Complete
Requesting
Telephone IP
Address
Request
Telephone
Provis i oning File
Restarting Voice
Service
Telephone
Registration
Complete
1
POWER
On
On
On
On
On
2
DS
On
On
On
On
On
3
US
On
On
On
On
On
4
ONLINE
On
On
On
On
On
5
ETHERNET
1-4
On
On
On
On
On or Blinking
6
USB
On or Blinking
On or Blinking
On or Blinking
On or Blinking
On or Blinking
7
WIRELESS
ON/OFF
On or Blinking
On or Blinking
On or Blinking
On or Blinking
On or Blinking
8
WIRELESS
SETUP
Off
Off
Off
On or Blinking
On or Blinking
9
TEL 1
Off
Blinking
Off
Blinking
On
10
TEL 2
Off
Off
Blinking
Blinking
On
11
BATTERY
(Optional
for some
models)
On – When battery is charged
Blinks – When battery charge is low
Off – When there is no battery in the unit
Chapter 3 Operation of Front Panel Indicators
22 OL-30505-01
Normal Operations (AC Power Applied)
The following chart illustrates the appearance of the residential gateway front panel
LED status indicators during normal operations when AC power is applied to the
gateway.
Front Panel LED Status Indicators During Normal Conditions
Fr ont Pane l Indica tor Normal Operations
1 POWER On
2 DS On
3 US On
4 ONLINE On
5 ETHERNET 1-
4
On - When a single device is connected to the Ethernet
port and no data is being sent to or from the residential
gateway
Blinks - When only one Ethernet device is connected and
data is being transferred between the consumer premise
equipment (CPE) and the wireless home gateway
Off - When no devices are connected to the Ethernet ports
6 USB On - When a single device is connected to the USB port
and no data is being sent to or from the modem
Blinks - When only one USB device is connected and data
is being transferred between the consumer premise
equipment (CPE) and the wireless home gateway
Off - When no devices are connected to the USB ports
7 WIRELESS
ON/OFF
On - When the wireless access point is enabled and
operational
Blinks - When data is being transferred between the CPE
and the wireless home gateway
Off - When the wireless access point is disabled by the
user
8 WIRELESS
SETUP
Off - When wireless setup is not active
Blinks -
When wireless setup is active to add new wireless
clients on the wireless network
9 TEL 1 On - When telephony service is enabled
Blinks - When line 1 is in use
10 TEl 2
On - When telephony service is enabled
Blinks - When line 2 is in use
Normal Operations (AC Power Applied)
OL-30 505-01 23
11 BATTERY
(Optional for
some models)
On – When battery is charged
Blinks – When battery charge is low
Off – When there is no battery in the unit
Note: In addition to the status shown in the previous table, some service providers
use color-coded LEDs to indicate detailed channel bonding and data link status. For
additional information about color-coded LEDs, check with your service provider.
Chapter 3 Operation of Front Panel Indicators
24 OL-30505-01
Special Conditions
The following chart describes the appearance of the residential gateway front panel
LED status indicators during special conditions to show when you have been denied
network access.
Front Panel LED Status Indicators During Special Conditions
Fr ont Pane l I ndicator Network Access Denied
1 POWER Slow Blinking
(once per second)
2 DS Slow Blinking
(once per second)
3 US Slow Blinking
(once per second)
4 ONLINE Slow Blinking
(once per second)
5 ETHERNET 1-
4
Slow Blinking
(once per second)
6 USB Slow Blinking
(once per second)
7 WIRELESS
ON/OFF
Slow Blinking
(once per second)
8 WIRELESS
SETUP
Slow Blinking
(once per second)
9 TEL 1 Off
10 TEL 2 Off
11 BATTERY
(Optional for
some models)
On
OL-30 505-01 25
Introduction
This chapte
r describes how to maintain and replace the battery that is
included with the residential gateway.
4 Chapter 4
Maintaining the Battery
In This Chapter
Location of the Battery .......................................................................26
Battery Maintenanc e ..........................................................................27
Chapter 4 Maintaining the Battery
26 OL-30505-01
Location of the Battery
The following illustration shows the location of the battery.
<insert bottom panel>
Battery Maintenance
OL-30 505-01 27
Battery Maintenance
If your residential gateway contains a battery backup feature, a high-capacity
rechargeable battery provides stand-by operation in the event of an AC power
failure. You can replace the battery without the use of any tools.
WARNING:
Fully charged high-capacity rechargeable batteries should be handled with
care. Replace only with the battery recommended by the manufacturer. Do not
disassemble it or attempt to recharge the battery outside the system. Do not
crush, puncture, dispose of in a fire, short the external contacts, or expose to
high temperature or immerse in water or other liquids. Dispose of the battery
in accordance with local regulations and instructions from your service
provider.
Charging the Battery
The battery begins to charge automatically as soon as you attach the residential
gateway to the AC electrical outlet. When you first plug in the residential gateway,
the POWER LED status indicator illuminates.
Important: It may take as long as 24 hours for the battery to charge fully.
Removing and Replacing the Battery
Under normal circumstances, the battery should last for several years. The
BATTERY LED status indicator turns off to indicate that the battery should be
replaced soon. Contact your service provider to obtain replacement batteries and for
disposal instructions.
Follow these steps to remove and replace the battery. You can remove and replace
the battery without disconnecting the AC power source.
1 Turn the residential gateway so that you are facing the side with the battery
compartment.
2 Gently release the latch to open the battery cover and gain access to the battery
compartment.
3 Grasp the plastic strip on the front of the battery and gently slide the battery
forward to remove it from the battery compartment.
4 Insert a new battery into the battery compartment. Do not force the battery into
the compartment, but be sure to press the battery all the way in until it seats
fully.
<Insert battery bottom panel>
5 Close the battery compartment door. The battery lock will automatically re-
engage.
Chapter 4 Maintaining the Battery
28 OL-30505-01
Important: It can take as long as 24 hours for the battery to charge fully.
Note: Dispose of the battery in accordance with local regulations and
instructions from your service provider.
Using the Wireless Residential Voice Gateway Without a Battery
If you want, you can use the residential gateway without a battery. If you need to
remove the battery, follow the procedures found in Removing and Replacing the
Battery (on page 27).
Important: If you choose to operate your residential gateway without a battery, you
risk losing your telephone service during a power outage.
OL-30 505-01 29
Introduction
This chapter describes the most common issues that may occur after
the residential gateway is installed and provides possible solutions
and tips for improved performance of the residential gateway.
5 Chapter 5
Troubleshooting the DOCSIS
Wireless Residential Voice
Gateway
In This Chapter
Frequently Asked Questio ns .............................................................30
Common Troubleshooting Issues .....................................................35
Tips for Improved Performa nce ........................................................37
Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway
30 OL-30505-01
Frequently Asked Questions
This section provides answers to common questions about the residential gateway.
How Do I Configure TCP/IP Protocol?
To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card
(NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a
communications protocol used to access the Internet. This section contains
instructions for configuring TCP/IP on your Internet devices to operate with the
residential gateway in Microsoft Windows or Macintosh environments.
TCP/IP protocol in a Microsoft Windows environment is different for each
operating system. Follow the appropriate instructions in this section for your
operating system.
Configuring TCP/IP on Window s 7 Sy stems
1 Open Network Connections by clicking the Start button, and then clicking
Control Panel.
2 In the Search box, type adapter, and then, under Network and Sharing Center,
click View network connections.
3 Right-click the connection that you want to change, and then click Properties. If
you are prompted for an administrator password or confirmation, type the
password or provide confirmation. The Local Area Connection Properties
window opens.
4 Click the Ne t wo r k i ng tab.
5 Under This connection uses the following items, click either Internet Protocol
Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click
Properties.
6 To specify IPv4 IP address settings, do one of the following:
To get IP settings automatically using DHCP, click Obtain an IP address
automatically, and then click OK.
To specify an IP address, click Use the following IP address, and then, in the
IP address, Subnet mask, and Default gateway boxes, type the IP address
settings.
7 To specify IPv6 IP address settings, do one of the following:
To get IP settings automatically using DHCP, click Obtain an IPv6 address
automatically, and then click OK.
To specify an IP address, click Use the following IPv6 address, and then, in
the IPv6 address, Subnet prefix length, and the Default gateway boxes, type
the IP address settings.
8 To specify DNS server address settings, do one of the following:
Frequently Asked Questions
OL-30 505-01 31
To get a DNS server address automatically using DHCP, click Obtain DNS
server address automatically, and then click OK.
To specify a DNS server address, click Use the following DNS server
addresses, and then, in the Preferred DNS server and Alternate DNS server
boxes, type the addresses of the primary and secondary DNS servers.
9 To change advanced DNS, WINS, and IP settings, click Advanced.
10 When you are finished, click OK.
11 Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
Configuring TCP/IP on Window s XP Sy stems
1 Click Start, and depending on your Start menu setup, choose one of the
following options:
If you are using the Windows XP Default Start Menu, select Connect to,
choose Show all connections, and then go to step 2.
If you are using the Windows XP Classic Start Menu, select Settings, choose
Network Connections, click Local Area Connection, and then go to step 3.
2 Double-click the Local Area Connection icon in the LAN or High-Speed Internet
section of the Network Connections window.
3 Click Properties in the Local Area Connection Status window.
4 Click Internet Protocol (TCP/IP), and then click Properties in the Local Area
Connection Properties window.
5 Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.
6 Click Yes to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7 Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
Configuring TCP/IP on Macintosh Sy stems
1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to
Control Panels, and then click TCP/IP.
2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click User Mode.
3 Click Advanced in the User Mode window, and then click OK.
4 Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
5 Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway
32 OL-30505-01
Note: Make sure that the Load only when needed option is unchecked.
6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is unchecked. If there is a check mark in the option, uncheck the option,
and then click Info in the lower-left corner.
7 Is there a Hardware Address listed in this window?
If yes, click OK. To close the TCP/IP Control Panel window, click File, and
then scroll down to click Close. You have completed this procedure.
If no, you must power off your Macintosh.
8 With the power off, simultaneously press and hold down the Command
(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times, then release the keys and let the computer
restart.
9 When your computer fully reboots, repeat steps 1 through 7 to verify that all
TCP/IP settings are correct. If your computer still does not have a Hardware
Address, contact your authorized Apple dealer or Apple technical support center
for further assistance.
How Do I Renew the IP Address on My PC?
If your PC cannot access the Internet after the residential gateway is online, it is
possible that your PC did not renew its IP address. Follow the appropriate
instructions in this section for your operating system to renew the IP address on
your PC.
Renew ing the IP Address on Window s 7 Sy stems
1 Click the Windows Start button.
2 Type cmd in the Search box. The cmd window opens.
3 Type ipconfig /renew and press Enter to renew the IP address of the computer.
Renew ing the IP Address on Window s XP Sy stems
1 Click Start, and then click Run. The Run window opens.
2 Type cmd in the Open field and click OK. A window with a command prompt
opens.
3 Type ipconfig /release at the C:/ prompt and press Enter. The system releases
the IP address.
4 Type ipconfig /renew at the C:/ prompt and press Enter. The system displays a
new IP address.
5 Click the X in the upper-right corner of the window to close the Command
Prompt window. You have completed this procedure.
Note: If you cannot access the Internet, contact your service provider for further
assistance.
Frequently Asked Questions
OL-30 505-01 33
Renew ing the IP Address on Macintosh Sy stems
1 Close all open programs.
2 Open your Preferences folder.
3 Drag the tcp/ip preferences file to the Trash.
4 Close all open windows and empty the Trash.
5 Restart your computer.
6 As your computer starts, simultaneously press and hold down the Command
(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times; then, release the keys and let the computer
restart.
7 When your computer fully reboots, click the Apple icon in the upper-left corner
of the Finder. Scroll down to Control Panels, and then click TCP/IP.
8 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click User Mode.
9 Click Advanced in the User Mode window, and then click OK.
10 Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
11 Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: In some cases, the Load only when needed option does not appear. If it
appears, select the option. A check mark appears in the option.
12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is not selected. If there is a check mark in the option, select the option to
clear the check mark, and then click Info in the lower-left corner.
13 Is there a Hardware Address listed in this window?
If yes, click OK. To close the TCP/IP Control Panel window, click File, and
then scroll down to click Close.
If no, repeat these instructions from step 6.
14 Reboot your computer.
What if I Don't Subscribe to Cable TV?
If cable TV is available in your area, data service may be made available with or
without subscribing to cable TV service. Contact your local service provider for
complete information on cable services, including high-speed Internet access.
Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway
34 OL-30505-01
How Do I Arrange for Installation?
Call your service provider to inquire about professional installation. A professional
installation ensures proper cable connection to the residential gateway and to your
PC, and it ensures the proper configuration of all hardware and software settings.
Contact your service provider for more information about installation.
How Does the Wireless Residential Voice Gateway Connect to My Computer?
The residential gateway connects to the 10/100/1000BASE-T Ethernet port on your
PC. To use the Ethernet interface, Ethernet cards available from your local PC or
office supply retailer, or from your service provider. For best performance over an
Ethernet connection, your PC should be equipped with a Gigabit Ethernet card.
After My Wireless Residential Voice Gateway Is Connected, How Do I Access the
Internet?
Your local service provider becomes your Internet Service Provider (ISP). They offer
a wide range of services including e-mail, chat, news, and information services. Your
service provider will provide the software you will need.
Can I Watch TV and Surf the Internet at the Same Time?
Absolutely! If you subscribe to cable television service, you can watch TV and use
your residential gateway at the same time by connecting your TV and your
residential gateway to the cable network using an optional cable signal splitter.
Can I Use my Existing Phone Number with the Wireless Residential Voice
Gateway?
Telephone numbers are portable in some areas. Contact your telephone service
provider for more information about using an existing telephone number.
How Many Telephones Can I Connect?
The RJ-11 telephone-style connectors on the residential gateway can each provide
telephone service to multiple telephones, fax machines, and analog modems. The
maximum number of telephone devices connected to each RJ-11 port is limited by
the total Ringing Load of the telephone devices that are connected. Many telephone
devices are marked with a Ringer Equivalent Number (REN). Each telephone port
on the residential gateway can support up to a 5 REN load. The sum of the REN load
on all of the telephone devices attached to each port must not exceed 5 REN.
Common Troubleshooting Issues
OL-30 505-01 35
Common Troubleshooting Issues
This section describes common problems and offers solutions.
I don't understand the front panel status indicators
See Operation of Front Panel Indicators (on page 19), for more detailed information
on front panel LED status indicator operation and function.
The Wireless Residential Voice Gateway does not register an Ethernet
connection
Try one of the following solutions:
Verify that your computer has an Ethernet card and that the Ethernet driver
software is properly installed. If you purchase and install an Ethernet card,
follow the installation instructions very carefully.
Verify the status of the front panel status indicator lights.
The Wireless Residential Voice Gateway does not register an Ethernet
connection after connecting to a hub
If you are connecting multiple PCs to the residential gateway, you should first
connect the residential gateway to the uplink port of the hub using the correct
crossover cable. The LINK LED of the hub will illuminate continuously.
The Wireless Residential Voice Gateway does not register a cable connection
The residential gateway works with a standard, 75-ohm, RF coaxial cable. If you are
using a different cable, your residential gateway will not function properly. Contact
your service provider to determine whether you are using the correct cable.
There is no dial tone when I lift the handset
Try the following solutions if you cannot hear a dial tone:
Your telephone wiring may be connected to the wrong RJ-11 port on the
residential gateway. The residential gateway has two telephone ports. Verify that
you are connected to the correct telephone port.
There may be a problem with your telephone set. Use a different telephone set
and listen to hear dial tone.
Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway
36 OL-30505-01
There may be a problem with your home telephone wiring. Use a telephone and
connect directly to the same RJ-11 port on the back of the unit. If the dial tone is
working here but does not work at other locations in the home, a professional
may need to diagnose and repair a problem with your telephone wiring.
Verify that the telephone company has removed the previous telephone service
from your home telephone wiring.
Your telephone service may not be enabled from your cable telephony service
provider. Contact your cable telephony service provider for more information.
Tips for Improved Performance
OL-30 505-01 37
Tips for Improved Performance
If your residential gateway does not perform as expected, the following tips may
help. If you need further assistance, contact your service provider.
Verify that the plug to your residential gateway AC power is properly inserted
into an electrical outlet.
Verify that your residential gateway AC power cord is not plugged into an
electrical outlet that is controlled by a wall switch. If a wall switch controls the
electrical outlet, make sure the switch is in the ON position.
Verify that the ONLINE LED status indicator on the front panel of your
residential gateway is illuminated.
Verify that your cable service is active and that it supports two-way service.
Verify that all cables are properly connected, and that you are using the correct
cables.
If you are using the Ethernet connection, verify that your TCP/IP is properly
installed and configured.
Verify that you have called your service provider and given them the serial
number and MAC address of your residential gateway.
If you are using a cable signal splitter so that you can connect the residential
gateway to other devices, remove the splitter and reconnect the cables so that the
residential gateway is connected directly to the cable input. If the residential
gateway now functions properly, the cable signal splitter may be defective and
may need to be replaced.
If you are connected to your PC with an Ethernet connection, your PC should be
equipped with a Gigabit Ethernet card for best performance.
OL-30 505-01
38
Introduction
If you have technical questions, call Cisco Services for assistance.
Follow the menu options to speak with a service engineer.
Access your company's extranet site to view or order additional
technical publications. For accessing instructions, contact the
representative who handles your account. Check your extranet site
often as the information is updated frequently.
6 Chapter 6
Customer Information
OL-30 505-01
39
A
accessing the Internet • 34
accessories • 3
B
battery
charging • 27
disposal • viii
location of • 26
maintaining • 25, 27
operation without • 28
removal and replacement • 27
safe handling of • viii
C
cable service • 33
connections
description of • 7
to computer • 34
E
Ethernet • 35
exposure to moisture • ix
F
features, product • 3
I
indicators
behavior • 20, 22, 24
described • 5
operation of • 19
installation
professional • 34
installation requirements
for telephone service • 10, 12
minimum system requirements • 10, 11
ventilation • ix
Internet
how to access • 34
surfing while watching T V • 34
unable t o access • 32
IP address, renewing • 33
L
LEDs • 5, 20, 22, 24
location
selecting • ix, 12
O
overview
p o wer s wit ch • 7
product • 2
P
performance, tips to improve • 37
product
accessories • 3
features • 2
overview • 2
S
safety instructions • vii
battery handling • viii
ground product • v iii
telephone equipment • x
system requirements • 10
T
T CP/IP
configuring for Macintosh systems • 31
configuring for Windows XP • 31
telephone
equipment • x
requirements • 10
service • 34, 35
troubleshooting • 29
U
unpacking • 3
USB • 3, 34
Index
Index
40
OL-30505-01
V
ventilation requirements • ix
Voice settings
LEDs • 5, 20, 22, 24
W
wall mounting
instructions • 15
slot s • 1 4
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: +1-408 526-4000
+1-800 553-6387
Fax : +1-408 527-0883
This document includes various trademarks of Cisco Systems, Inc. Please see the Notices
section of this document for a list of the Cisco Systems, Inc. trademarks used in this
document.
Product and service availability are subject to change without notice.
© 2013 Cisco and/or its affiliates. All rights reserved.
October 2013
Part Number OL-30505-01 DRAFT